CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments
2017 Quarterly Period | First | Second | Third | Fourth | Full Year | |||||||||||||||
(Dollars in thousands) | ||||||||||||||||||||
Revenues Before Reimbursements: | ||||||||||||||||||||
Crawford Claims Solutions | $ | 83,148 | $ | 81,140 | $ | 86,277 | $ | 114,509 | $ | 365,074 | ||||||||||
Crawford TPA Solutions: Broadspire | 96,326 | 97,037 | 97,240 | 99,980 | 390,583 | |||||||||||||||
Crawford Specialty Solutions | 87,793 | 91,070 | 87,034 | 84,278 | 350,175 | |||||||||||||||
Total, before reimbursements | 267,267 | 269,247 | 270,551 | 298,767 | 1,105,832 | |||||||||||||||
Reimbursements | 12,263 | 14,725 | 16,115 | 14,774 | 57,877 | |||||||||||||||
Total Revenues | 279,530 | 283,972 | 286,666 | 313,541 | 1,163,709 | |||||||||||||||
Direct Compensation, Fringe Benefits & Non-Employee Labor: | ||||||||||||||||||||
Crawford Claims Solutions | 55,468 | 51,982 | 58,675 | 78,720 | 244,845 | |||||||||||||||
% of related revenues before reimbursements | 66.7 | % | 64.1 | % | 68.0 | % | 68.7 | % | 67.1 | % | ||||||||||
Crawford TPA Solutions: Broadspire | 55,590 | 54,554 | 54,387 | 56,212 | 220,743 | |||||||||||||||
% of related revenues before reimbursements | 57.7 | % | 56.2 | % | 55.9 | % | 56.2 | % | 56.5 | % | ||||||||||
Crawford Specialty Solutions | 41,521 | 42,333 | 42,234 | 43,046 | 169,134 | |||||||||||||||
% of related revenues before reimbursements | 47.3 | % | 46.5 | % | 48.5 | % | 51.1 | % | 48.3 | % | ||||||||||
Total | 152,579 | 148,869 | 155,296 | 177,978 | 634,722 | |||||||||||||||
% of Revenues before reimbursements | 57.1 | % | 55.3 | % | 57.4 | % | 59.6 | % | 57.4 | % | ||||||||||
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor: | ||||||||||||||||||||
Crawford Claims Solutions | 25,246 | 25,831 | 25,585 | 26,040 | 102,702 | |||||||||||||||
% of related revenues before reimbursements | 30.4 | % | 31.9 | % | 29.7 | % | 22.6 | % | 28.1 | % | ||||||||||
Crawford TPA Solutions: Broadspire | 32,768 | 32,773 | 32,937 | 33,138 | 131,616 | |||||||||||||||
% of related revenues before reimbursements | 34.0 | % | 33.8 | % | 33.9 | % | 33.1 | % | 33.8 | % | ||||||||||
Crawford Specialty Solutions | 37,920 | 34,652 | 28,365 | 26,163 | 127,100 | |||||||||||||||
% of related revenues before reimbursements | 43.2 | % | 38.0 | % | 32.6 | % | 31.0 | % | 36.3 | % | ||||||||||
Total, before reimbursements | 95,934 | 93,256 | 86,887 | 85,341 | 361,418 | |||||||||||||||
% of Revenues before reimbursements | 35.9 | % | 34.6 | % | 32.1 | % | 28.6 | % | 32.7 | % | ||||||||||
Reimbursements | 12,263 | 14,725 | 16,115 | 14,774 | 57,877 | |||||||||||||||
Total | 108,197 | 107,981 | 103,002 | 100,115 | 419,295 | |||||||||||||||
% of Revenues | 38.7 | % | 38.0 | % | 35.9 | % | 31.9 | % | 36.0 | % | ||||||||||
Segment Operating Earnings (1): | ||||||||||||||||||||
Crawford Claims Solutions | 2,434 | 3,327 | 2,017 | 9,749 | 17,527 | |||||||||||||||
% of related revenues before reimbursements | 2.9 | % | 4.1 | % | 2.3 | % | 8.5 | % | 4.8 | % | ||||||||||
Crawford TPA Solutions: Broadspire | 7,968 | 9,710 | 9,916 | 10,630 | 38,224 | |||||||||||||||
% of related revenues before reimbursements | 8.3 | % | 10.0 | % | 10.2 | % | 10.6 | % | 9.8 | % | ||||||||||
Crawford Specialty Solutions | 8,352 | 14,085 | 16,435 | 15,069 | 53,941 | |||||||||||||||
% of related revenues before reimbursements | 9.5 | % | 15.5 | % | 18.9 | % | 17.9 | % | 15.4 | % | ||||||||||
Deduct: | ||||||||||||||||||||
Unallocated corporate and shared costs | (461 | ) | 2,037 | (4,316 | ) | (11,246 | ) | (13,986 | ) | |||||||||||
Net corporate interest expense | (2,036 | ) | (2,114 | ) | (2,524 | ) | (2,388 | ) | (9,062 | ) | ||||||||||
Stock option expense | (417 | ) | (457 | ) | (468 | ) | (376 | ) | (1,718 | ) | ||||||||||
Amortization of customer-relationship intangible assets | (2,777 | ) | (2,721 | ) | (2,737 | ) | (2,747 | ) | (10,982 | ) | ||||||||||
Goodwill impairment charges | — | — | — | (19,598 | ) | (19,598 | ) | |||||||||||||
Restructuring and special charges | (605 | ) | (6,782 | ) | (1,431 | ) | (3,266 | ) | (12,084 | ) | ||||||||||
Pretax Income (Loss) | 12,458 | 17,085 | 16,892 | (4,173 | ) | 42,262 | ||||||||||||||
(Provision) benefit for income taxes | (4,835 | ) | (6,812 | ) | (4,922 | ) | 1,530 | (15,039 | ) | |||||||||||
Net Income (Loss) | 7,623 | 10,273 | 11,970 | (2,643 | ) | 27,223 | ||||||||||||||
Net loss (income) attributable to noncontrolling interests and redeemable noncontrolling interests | 41 | (72 | ) | (157 | ) | 630 | 442 | |||||||||||||
Net Income (Loss) Attributable to Shareholders of Crawford & Company | $ | 7,664 | $ | 10,201 | $ | 11,813 | $ | (2,013 | ) | $ | 27,665 | |||||||||
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment charges, restructuring and special charges, net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests and certain unallocated corporate and shared costs and credits. | ||||||||||||||||||||
CRAWFORD & COMPANY
REVENUES BY GEOGRAPHIC AREA AND SERVICE LINE WITHIN SEGMENTS
BY QUARTER (UNAUDITED)
2017 Quarterly Period | First | Second | Third | Fourth | Full Year | ||||||||||||||
(Dollars in thousands) | |||||||||||||||||||
Revenues Before Reimbursements: | |||||||||||||||||||
Crawford Claims Solutions | $ | 83,148 | $ | 81,140 | $ | 86,277 | $ | 114,509 | $ | 365,074 | |||||||||
Crawford TPA Solutions: Broadspire | 96,326 | 97,037 | 97,240 | 99,980 | 390,583 | ||||||||||||||
Crawford Specialty Solutions | 87,793 | 91,070 | 87,034 | 84,278 | 350,175 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 267,267 | $ | 269,247 | $ | 270,551 | $ | 298,767 | $ | 1,105,832 | |||||||||
Crawford Claims Solutions | |||||||||||||||||||
U.S. | $ | 36,312 | $ | 33,189 | $ | 36,932 | $ | 59,892 | $ | 166,325 | |||||||||
U.K. | 14,043 | 14,453 | 14,108 | 16,693 | 59,297 | ||||||||||||||
Canada | 11,537 | 10,882 | 11,214 | 12,422 | 46,055 | ||||||||||||||
Australia | 9,999 | 11,098 | 12,912 | 13,127 | 47,136 | ||||||||||||||
Europe | 7,397 | 6,490 | 6,349 | 6,840 | 27,076 | ||||||||||||||
Rest of World | 3,860 | 5,028 | 4,762 | 5,535 | 19,185 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 83,148 | $ | 81,140 | $ | 86,277 | $ | 114,509 | $ | 365,074 | |||||||||
Crawford TPA Solutions: Broadspire | |||||||||||||||||||
U.S. | $ | 76,979 | $ | 77,882 | $ | 76,683 | $ | 78,558 | $ | 310,102 | |||||||||
U.K. | 3,043 | 3,266 | 3,542 | 3,314 | 13,165 | ||||||||||||||
Canada | 8,111 | 7,398 | 8,835 | 9,042 | 33,386 | ||||||||||||||
Europe | 7,854 | 8,080 | 7,714 | 8,672 | 32,320 | ||||||||||||||
Rest of World | 339 | 411 | 466 | 394 | 1,610 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 96,326 | $ | 97,037 | $ | 97,240 | $ | 99,980 | $ | 390,583 | |||||||||
Service Line | |||||||||||||||||||
Claims Management | $ | 55,759 | $ | 56,245 | $ | 56,845 | $ | 60,469 | $ | 229,318 | |||||||||
Medical Management | 40,567 | 40,792 | 40,395 | 39,511 | 161,265 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 96,326 | $ | 97,037 | $ | 97,240 | $ | 99,980 | $ | 390,583 | |||||||||
Crawford Specialty Solutions | |||||||||||||||||||
U.S. | $ | 43,519 | $ | 47,213 | $ | 45,711 | $ | 40,823 | $ | 177,266 | |||||||||
U.K. (1) | 20,259 | 17,711 | 14,184 | 14,722 | 66,876 | ||||||||||||||
Canada | 7,917 | 7,698 | 7,825 | 8,081 | 31,521 | ||||||||||||||
Australia | 5,803 | 6,622 | 7,117 | 6,942 | 26,484 | ||||||||||||||
Europe | 4,557 | 5,069 | 5,384 | 6,161 | 21,171 | ||||||||||||||
Rest of World | 5,738 | 6,757 | 6,813 | 7,549 | 26,857 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 87,793 | $ | 91,070 | $ | 87,034 | $ | 84,278 | $ | 350,175 | |||||||||
Service Line | |||||||||||||||||||
Global Technical Services | $ | 40,704 | $ | 42,122 | $ | 42,882 | $ | 47,317 | $ | 173,025 | |||||||||
Contractor Connection (1) | 27,141 | 29,269 | 24,120 | 20,420 | 100,950 | ||||||||||||||
Garden City Group | 19,948 | 19,679 | 20,032 | 16,541 | 76,200 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 87,793 | $ | 91,070 | $ | 87,034 | $ | 84,278 | $ | 350,175 | |||||||||
(1) Revenues were lower during 2017 as compared to 2016 by $16.0 million due to a change in operating model in the U.K. contractor repair business. This operating model change had no impact on operating earnings. |
CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments
2016 Quarterly Period | First | Second | Third | Fourth | Full Year | ||||||||||||||
(Dollars in thousands) | |||||||||||||||||||
Revenues Before Reimbursements: | |||||||||||||||||||
Crawford Claims Solutions | $ | 87,904 | $ | 86,066 | $ | 81,755 | $ | 85,830 | $ | 341,555 | |||||||||
Crawford TPA Solutions: Broadspire | 96,160 | 95,144 | 97,198 | 94,155 | 382,657 | ||||||||||||||
Crawford Specialty Solutions | 93,170 | 101,133 | 98,333 | 92,438 | 385,074 | ||||||||||||||
Total, before reimbursements | 277,234 | 282,343 | 277,286 | 272,423 | 1,109,286 | ||||||||||||||
Reimbursements | 13,674 | 15,326 | 18,101 | 21,201 | 68,302 | ||||||||||||||
Total Revenues | 290,908 | 297,669 | 295,387 | 293,624 | 1,177,588 | ||||||||||||||
Direct Compensation, Fringe Benefits & Non-Employee Labor: | |||||||||||||||||||
Crawford Claims Solutions | 58,707 | 54,233 | 52,196 | 54,797 | 219,933 | ||||||||||||||
% of related revenues before reimbursements | 66.8 | % | 63.0 | % | 63.8 | % | 63.8 | % | 64.4 | % | |||||||||
Crawford TPA Solutions: Broadspire | 53,356 | 54,098 | 53,749 | 53,618 | 214,821 | ||||||||||||||
% of related revenues before reimbursements | 55.5 | % | 56.9 | % | 55.3 | % | 56.9 | % | 56.1 | % | |||||||||
Crawford Specialty Solutions | 46,739 | 46,841 | 46,080 | 45,719 | 185,379 | ||||||||||||||
% of related revenues before reimbursements | 50.2 | % | 46.3 | % | 46.9 | % | 49.5 | % | 48.1 | % | |||||||||
Total | 158,802 | 155,172 | 152,025 | 154,134 | 620,133 | ||||||||||||||
% of Revenues before reimbursements | 57.3 | % | 55.0 | % | 54.8 | % | 56.6 | % | 55.9 | % | |||||||||
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor: | |||||||||||||||||||
Crawford Claims Solutions | 28,963 | 27,369 | 25,732 | 25,187 | 107,251 | ||||||||||||||
% of related revenues before reimbursements | 32.9 | % | 31.9 | % | 31.5 | % | 29.2 | % | 31.4 | % | |||||||||
Crawford TPA Solutions: Broadspire | 32,569 | 33,304 | 33,084 | 32,359 | 131,316 | ||||||||||||||
% of related revenues before reimbursements | 33.9 | % | 35.0 | % | 34.0 | % | 34.4 | % | 34.4 | % | |||||||||
Crawford Specialty Solutions | 31,117 | 37,213 | 33,128 | 32,596 | 134,054 | ||||||||||||||
% of related revenues before reimbursements | 33.4 | % | 36.8 | % | 33.7 | % | 35.3 | % | 34.8 | % | |||||||||
Total, before reimbursements | 92,649 | 97,886 | 91,944 | 90,142 | 372,621 | ||||||||||||||
% of Revenues before reimbursements | 33.4 | % | 34.7 | % | 33.2 | % | 33.1 | % | 33.6 | % | |||||||||
Reimbursements | 13,674 | 15,326 | 18,101 | 21,201 | 68,302 | ||||||||||||||
Total | 106,323 | 113,212 | 110,045 | 111,343 | 440,923 | ||||||||||||||
% of Revenues | 36.5 | % | 38.0 | % | 37.3 | % | 37.9 | % | 37.4 | % | |||||||||
Segment Operating Earnings (1): | |||||||||||||||||||
Crawford Claims Solutions | 234 | 4,464 | 3,827 | 5,846 | 14,371 | ||||||||||||||
% of related revenues before reimbursements | 0.3 | % | 5.2 | % | 4.7 | % | 6.8 | % | 4.2 | % | |||||||||
Crawford TPA Solutions: Broadspire | 10,235 | 7,742 | 10,365 | 8,178 | 36,520 | ||||||||||||||
% of related revenues before reimbursements | 10.6 | % | 8.1 | % | 10.7 | % | 8.7 | % | 9.5 | % | |||||||||
Crawford Specialty Solutions | 15,314 | 17,079 | 19,125 | 14,123 | 65,641 | ||||||||||||||
% of related revenues before reimbursements | 16.4 | % | 16.9 | % | 19.4 | % | 15.3 | % | 17.0 | % | |||||||||
Deduct: | |||||||||||||||||||
Unallocated corporate and shared costs | (4,113 | ) | (5,402 | ) | (7,035 | ) | (7,853 | ) | (24,403 | ) | |||||||||
Net corporate interest expense | (2,768 | ) | (2,523 | ) | (2,262 | ) | (1,632 | ) | (9,185 | ) | |||||||||
Stock option expense | (90 | ) | (137 | ) | (176 | ) | (218 | ) | (621 | ) | |||||||||
Amortization of customer-relationship intangible assets | (2,459 | ) | (2,420 | ) | (2,401 | ) | (2,312 | ) | (9,592 | ) | |||||||||
Restructuring and special charges | (2,417 | ) | (3,526 | ) | (1,488 | ) | (2,059 | ) | (9,490 | ) | |||||||||
Pretax Income | 13,936 | 15,277 | 19,955 | 14,073 | 63,241 | ||||||||||||||
Provision for income taxes | (5,307 | ) | (6,116 | ) | (8,606 | ) | (5,536 | ) | (25,565 | ) | |||||||||
Net Income | 8,629 | 9,161 | 11,349 | 8,537 | 37,676 | ||||||||||||||
Net loss (income) attributable to noncontrolling interests | 1 | (534 | ) | (404 | ) | (773 | ) | (1,710 | ) | ||||||||||
Net Income Attributable to Shareholders of Crawford & Company | $ | 8,630 | $ | 8,627 | $ | 10,945 | $ | 7,764 | $ | 35,966 | |||||||||
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, restructuring and special charges, net income attributable to non controlling interests and certain unallocated corporate and shared costs and credits. |
CRAWFORD & COMPANY
REVENUES BY GEOGRAPHIC AREA AND SERVICE LINE WITHIN SEGMENTS
BY QUARTER (UNAUDITED)
2016 Quarterly Period | First | Second | Third | Fourth | Full Year | ||||||||||||||
(Dollars in thousands) | |||||||||||||||||||
Revenues Before Reimbursements: | |||||||||||||||||||
Crawford Claims Solutions | $ | 87,904 | $ | 86,066 | $ | 81,755 | $ | 85,830 | $ | 341,555 | |||||||||
Crawford TPA Solutions: Broadspire | 96,160 | 95,144 | 97,198 | 94,155 | 382,657 | ||||||||||||||
Crawford Specialty Solutions | 93,170 | 101,133 | 98,333 | 92,438 | 385,074 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 277,234 | $ | 282,343 | $ | 277,286 | $ | 272,423 | $ | 1,109,286 | |||||||||
Crawford Claims Solutions | |||||||||||||||||||
U.S. | $ | 34,659 | $ | 31,541 | $ | 30,397 | $ | 34,879 | $ | 131,476 | |||||||||
U.K. | 21,562 | 18,206 | 15,951 | 16,181 | 71,900 | ||||||||||||||
Canada | 9,753 | 12,011 | 11,671 | 10,688 | 44,123 | ||||||||||||||
Australia | 8,772 | 10,313 | 10,853 | 10,820 | 40,758 | ||||||||||||||
Europe | 7,451 | 7,282 | 7,712 | 7,584 | 30,029 | ||||||||||||||
Rest of World | 5,707 | 6,713 | 5,171 | 5,678 | 23,269 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 87,904 | $ | 86,066 | $ | 81,755 | $ | 85,830 | $ | 341,555 | |||||||||
Crawford TPA Solutions: Broadspire | |||||||||||||||||||
U.S. | $ | 76,200 | $ | 75,099 | $ | 76,676 | $ | 74,001 | $ | 301,976 | |||||||||
U.K. | 3,472 | 3,504 | 3,546 | 3,132 | 13,654 | ||||||||||||||
Canada | 7,498 | 7,922 | 8,744 | 8,189 | 32,353 | ||||||||||||||
Europe | 8,611 | 8,249 | 7,864 | 8,488 | 33,212 | ||||||||||||||
Rest of World | 379 | 370 | 368 | 345 | 1,462 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 96,160 | $ | 95,144 | $ | 97,198 | $ | 94,155 | $ | 382,657 | |||||||||
Service Line | |||||||||||||||||||
Claims Management | $ | 55,799 | $ | 55,221 | $ | 56,050 | $ | 55,402 | $ | 222,472 | |||||||||
Medical Management | 40,361 | 39,923 | 41,148 | 38,753 | 160,185 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 96,160 | $ | 95,144 | $ | 97,198 | $ | 94,155 | $ | 382,657 | |||||||||
Crawford Specialty Solutions | |||||||||||||||||||
U.S. | $ | 48,517 | $ | 52,438 | $ | 48,171 | $ | 46,481 | $ | 195,607 | |||||||||
U.K.(1) | 21,221 | 22,839 | 23,804 | 19,581 | 87,445 | ||||||||||||||
Canada | 7,283 | 7,757 | 7,666 | 7,515 | 30,221 | ||||||||||||||
Australia | 5,200 | 6,574 | 6,992 | 7,060 | 25,826 | ||||||||||||||
Europe | 4,670 | 5,403 | 4,799 | 4,706 | 19,578 | ||||||||||||||
Rest of World | 6,279 | 6,122 | 6,901 | 7,095 | 26,397 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 93,170 | $ | 101,133 | $ | 98,333 | $ | 92,438 | $ | 385,074 | |||||||||
�� | |||||||||||||||||||
Service Line | |||||||||||||||||||
Global Technical Services | $ | 42,087 | $ | 44,284 | $ | 45,574 | $ | 44,264 | $ | 176,209 | |||||||||
Contractor Connection (1) | 25,460 | 31,108 | 29,629 | 24,006 | 110,203 | ||||||||||||||
Garden City Group | 25,623 | 25,741 | 23,130 | 24,168 | 98,662 | ||||||||||||||
Total Revenues Before Reimbursements | $ | 93,170 | $ | 101,133 | $ | 98,333 | $ | 92,438 | $ | 385,074 | |||||||||
(1) Revenues were lower during 2016 as compared to 2015 by $6.7 million due to a change in operating model in the U.K. contractor repair business. This operating model change had no impact on operating earnings. |
CRAWFORD & COMPANY
CASE VOLUME AND FULL TIME EQUIVALENT DATA
BY QUARTER (UNAUDITED)
1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter | Year | ||||||||||||||||||||
2017 | 2016 | 2017 | 2016 | 2017 | 2016 | 2017 | 2016 | 2017 | 2016 | |||||||||||||||
CASE VOLUME ANALYSIS | ||||||||||||||||||||||||
Crawford Claims Solutions | 125,882 | 110,161 | 124,065 | 98,327 | 140,135 | 103,510 | 138,016 | 103,969 | 528,098 | 415,967 | ||||||||||||||
Crawford TPA Solutions: Broadspire | 216,191 | 198,993 | 206,387 | 204,019 | 207,089 | 210,477 | 204,322 | 199,128 | 833,989 | 812,617 | ||||||||||||||
Crawford Specialty Solutions | 86,736 | 78,673 | 89,582 | 79,175 | 85,328 | 84,608 | 71,411 | 73,775 | 333,057 | 316,231 | ||||||||||||||
Total Company | 428,809 | 387,827 | 420,034 | 381,521 | 432,552 | 398,595 | 413,749 | 376,872 | 1,695,144 | 1,544,815 | ||||||||||||||
Crawford Claims Solutions | ||||||||||||||||||||||||
US (1) | 72,024 | 43,515 | 70,128 | 44,071 | 90,420 | 42,206 | 81,784 | 43,886 | 314,356 | 173,678 | ||||||||||||||
UK | 14,337 | 22,943 | 13,587 | 17,326 | 12,595 | 15,942 | 13,518 | 15,706 | 54,037 | 71,917 | ||||||||||||||
Canada | 8,548 | 7,236 | 8,585 | 8,549 | 8,439 | 9,106 | 8,600 | 7,620 | 34,172 | 32,511 | ||||||||||||||
Australia | 12,558 | 10,368 | 14,631 | 11,092 | 8,654 | 14,033 | 7,433 | 10,586 | 43,276 | 46,079 | ||||||||||||||
Europe | 11,924 | 15,289 | 10,807 | 11,276 | 13,022 | 15,776 | 20,017 | 19,760 | 55,770 | 62,101 | ||||||||||||||
Rest of World | 6,491 | 10,810 | 6,327 | 6,013 | 7,005 | 6,447 | 6,664 | 6,411 | 26,487 | 29,681 | ||||||||||||||
Total Crawford Claims Solutions | 125,882 | 110,161 | 124,065 | 98,327 | 140,135 | 103,510 | 138,016 | 103,969 | 528,098 | 415,967 | ||||||||||||||
Crawford TPA Solutions: Broadspire | ||||||||||||||||||||||||
US | 128,221 | 114,718 | 122,995 | 122,138 | 124,230 | 125,125 | 123,369 | 115,039 | 498,815 | 477,020 | ||||||||||||||
UK | 11,779 | 9,614 | 10,661 | 11,442 | 11,503 | 12,135 | 11,554 | 11,537 | 45,497 | 44,728 | ||||||||||||||
Canada | 20,341 | 21,207 | 18,669 | 20,446 | 21,305 | 24,877 | 20,322 | 22,047 | 80,637 | 88,577 | ||||||||||||||
Europe | 55,712 | 53,392 | 53,960 | 49,902 | 49,928 | 48,251 | 48,946 | 50,381 | 208,546 | 201,926 | ||||||||||||||
Rest of World | 138 | 62 | 102 | 91 | 123 | 89 | 131 | 124 | 494 | 366 | ||||||||||||||
Total Crawford TPA Solutions: Broadspire | 216,191 | 198,993 | 206,387 | 204,019 | 207,089 | 210,477 | 204,322 | 199,128 | 833,989 | 812,617 | ||||||||||||||
. | ||||||||||||||||||||||||
Crawford Specialty Solutions | ||||||||||||||||||||||||
Global Technical Services | 15,850 | 16,467 | 14,377 | 15,317 | 14,766 | 16,133 | 14,882 | 15,868 | 59,875 | 63,785 | ||||||||||||||
Contractor Connection | 70,886 | 62,206 | 75,205 | 63,858 | 70,562 | 68,475 | 56,529 | 57,907 | 273,182 | 252,446 | ||||||||||||||
Garden City Group (2) | — | — | — | — | — | — | — | — | — | — | ||||||||||||||
Total Crawford Specialty Solutions | 86,736 | 78,673 | 89,582 | 79,175 | 85,328 | 84,608 | 71,411 | 73,775 | 333,057 | 316,231 | ||||||||||||||
AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA | ||||||||||||||||||||||||
Crawford Claims Solutions | 3,050 | 3,134 | 3,001 | 3,022 | 2,983 | 2,889 | 3,125 | 2,944 | 3,040 | 2,997 | ||||||||||||||
Crawford TPA Solutions: Broadspire | 2,894 | 2,835 | 2,899 | 2,837 | 2,947 | 2,822 | 2,984 | 2,836 | 2,931 | 2,833 | ||||||||||||||
Crawford Specialty Solutions | 1,763 | 1,800 | 1,747 | 1,766 | 1,730 | 1,769 | 1,712 | 1,766 | 1,738 | 1,776 | ||||||||||||||
Administration | 945 | 964 | 972 | 960 | 981 | 993 | 973 | 987 | 968 | 976 | ||||||||||||||
Total Company | 8,652 | 8,733 | 8,619 | 8,585 | 8,641 | 8,473 | 8,794 | 8,533 | 8,677 | 8,582 | ||||||||||||||
(1) 2017 increase was due to 114,101 high-frequency, low-complexity cases from WeGoLook acquisition. | ||||||||||||||||||||||||
(2) Garden City Group services are generally project based and not denominated by individual claims. Depending upon the nature of projects ad their respective stages of completion, the volume of transactions or tasks performed in any period can vary, sometimes significantly. |