Crawford & Company (CRD-B) 10-Q 9 May 22 2022 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2022	May 02, 2022
Document Information [Line Items]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Mar. 31, 2022
Document Fiscal Year Focus	2022
Document Fiscal Period Focus	Q1
Entity Registrant Name	CRAWFORD & CO
Entity Central Index Key	0000025475
Current Fiscal Year End Date	--12-31
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Shell Company	false
Entity File Number	1-10356
Entity Incorporation, State or Country Code	GA
Entity Address, Address Line One	5335 Triangle Parkway
Entity Address, City or Town	Peachtree Corners
Entity Address, State or Province	GA
Entity Address, Postal Zip Code	30092
Entity Tax Identification Number	58-0506554
City Area Code	404
Local Phone Number	300-1000
Document Quarterly Report	true
Document Transition Report	false
Class A Non-Voting
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		28,894,029
Title of 12(b) Security	Class A Common Stock — $1.00 Par Value
Trading Symbol	CRD-A
Security Exchange Name	NYSE
Class B Voting
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		20,073,885
Title of 12(b) Security	Class B Common Stock — $1.00 Par Value
Trading Symbol	CRD-B
Security Exchange Name	NYSE

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations Unaudited - USD ($) shares in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Revenues:
Revenues	$ 287,789,000	$ 262,155,000
Costs and Expenses:
Cost of services	214,345,000	194,176,000
Selling, general, and administrative expenses	64,841,000	58,702,000
Corporate interest expense, net of interest income	1,519,000	1,582,000
Total Costs and Expenses	280,705,000	254,460,000
Other Income (Expense), net	498,000	810,000
Income Before Income Taxes	7,582,000	8,505,000
Provision for Income Taxes	2,426,000	2,471,000
Net Income	5,156,000	6,034,000
Net Loss (Income) Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests	(60,000)	30,000
Net Income Attributable to Shareholders of Crawford & Company	$ 5,096,000	$ 6,064,000
Class A Non-Voting
Earnings Per Share - Basic:
Earnings per share - basic	$ 0.10	$ 0.11
Earnings Per Share - Diluted:
Earnings per share - diluted	$ 0.10	$ 0.11
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted-average common shares outstanding, basic	30,908	30,824
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, diluted	31,168	31,106
Class B Voting
Earnings Per Share - Basic:
Earnings per share - basic	$ 0.10	$ 0.11
Earnings Per Share - Diluted:
Earnings per share - diluted	$ 0.10	$ 0.11
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted-average common shares outstanding, basic	20,780	22,464
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, diluted	20,780	22,464
Service
Revenues:
Revenues	$ 279,025,000	$ 253,181,000
Costs and Expenses:
Cost of services	205,581,000	185,202,000
Reimbursements
Revenues:
Revenues	8,764,000	8,974,000
Costs and Expenses:
Cost of services	$ 8,764,000	$ 8,974,000

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Operations Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Income Statement [Abstract]
Interest income	$ 19	$ 31

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Comprehensive Income (Loss) Unaudited - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Statement of Comprehensive Income [Abstract]
Net income	$ 5,156	$ 6,034
Other Comprehensive (Loss) Income:
Net foreign currency translation (loss) gain, net of tax of $0, $0, respectively	(4,952)	10,624
Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $582 and $686, respectively	1,676	1,952
Other Comprehensive (Loss) Income	(3,276)	12,576
Comprehensive Income	1,880	18,610
Comprehensive (income) loss attributable to noncontrolling interests	(74)	44
Comprehensive Income Attributable to Shareholders of Crawford & Company	$ 1,806	$ 18,654

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Comprehensive Income (Loss) Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Statement of Comprehensive Income [Abstract]
OCI, Tax on foreign currency translation gains (losses)	$ 0	$ 0
OCI, Tax on amortization of actuarial losses on retirement plans included in net periodic pension cost	$ (582)	$ (686)

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets Unaudited - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021	[1]
Current Assets:
Cash and cash equivalents	$ 49,156	$ 53,228
Accounts receivable, less allowance for expected credit losses of $9,441 and $8,768, respectively	126,388	134,458
Unbilled revenues, at estimated billable amounts	130,417	118,722
Income taxes receivable	4,936	4,936
Prepaid expenses and other current assets	38,613	34,576
Total Current Assets	349,510	345,920
Net Property and Equipment	32,120	33,721
Other Assets:
Operating lease right-of-use assets, net	95,894	99,369
Goodwill	114,710	116,526
Intangible assets arising from business acquisitions, net	95,187	97,571
Capitalized software costs, net	75,958	75,802
Deferred income tax assets	20,790	21,266
Other noncurrent assets	61,465	62,464
Total Other Assets	464,004	472,998
TOTAL ASSETS	845,634	852,639
Current Liabilities:
Short-term borrowings	32,261	10,704
Accounts payable	43,141	48,470
Accrued compensation and related costs	80,304	96,018
Self-insured risks	14,145	13,222
Income taxes payable	1,173	1,200
Operating lease liability	23,593	25,238
Other accrued liabilities	54,772	76,884
Deferred revenues	31,872	32,119
Total Current Liabilities	281,261	303,855
Noncurrent Liabilities:
Long-term debt and finance leases, less current installments	200,304	164,315
Operating lease liability	86,662	88,408
Deferred revenues	24,187	23,786
Accrued pension liabilities	15,359	17,892
Other noncurrent liabilities	42,385	42,986
Total Noncurrent Liabilities	368,897	337,387
Shareholders' Investment:
Additional paid-in capital	75,800	74,229
Retained earnings	254,480	266,369
Accumulated other comprehensive loss	(183,731)	(180,441)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	196,228	211,965
Noncontrolling interests	(752)	(568)
Total Shareholders' Investment	195,476	211,397
TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT	845,634	852,639
Class A Non-Voting
Shareholders' Investment:
Common stock outstanding, value	29,587	30,996
Class B Voting
Shareholders' Investment:
Common stock outstanding, value	$ 20,092	$ 20,812
[1]	Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets Unaudited (Parenthetical) - USD ($) shares in Thousands, $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Current Assets:
Allowance for doubtful accounts	$ 9,441	$ 8,768
Class A Non-Voting
Shareholders' Investment:
Par or stated value per share (USD per share)	$ 1	$ 1
Shares authorized (shares)	50,000	50,000
Shares issued (shares)	29,587	30,996
Shares outstanding (shares)	29,587	30,996
Class B Voting
Shareholders' Investment:
Par or stated value per share (USD per share)	$ 1	$ 1
Shares authorized (shares)	50,000	50,000
Shares issued (shares)	20,092	20,812
Shares outstanding (shares)	20,092	20,812

Condensed Consolidated Statem_5

Condensed Consolidated Statements of Cash Flows Unaudited - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Cash Flows From Operating Activities:
Net income	$ 5,156	$ 6,034
Reconciliation of net income to net cash (used in) provided by operating activities:
Depreciation and amortization	9,099	10,478
Stock-based compensation	1,660	1,609
Gain on sale of property and equipment	(1,747)	(17)
Contingent earnout adjustments	2,056	0
Changes in operating assets and liabilities:
Accounts receivable, net	6,542	888
Unbilled revenues, net	(13,022)	(6,632)
Accrued or prepaid income taxes	266	511
Accounts payable and accrued liabilities	(14,902)	(8,032)
Deferred revenues	402	1,783
Accrued retirement costs	(4,738)	(5,457)
Prepaid expenses and other operating activities	(6,025)	412
Net cash (used in) provided by operating activities	(15,253)	1,577
Cash Flows From Investing Activities:
Acquisitions of property and equipment	(1,340)	(618)
Capitalization of computer software costs	(6,275)	(4,354)
Proceeds from settlement of life insurance policies	0	3,054
Payments for business acquisitions, net of cash acquired	(21,273)	(3,786)
Cash proceeds from sale of property and equipment	3,032	0
Net cash used in investing activities	(25,856)	(5,704)
Cash Flows From Financing Activities:
Cash dividends paid	(3,114)	(3,198)
Repurchases of common stock	(16,089)	(1,190)
Increases in revolving credit facility borrowings	61,816	17,126
Payments on revolving credit facility borrowings	(3,989)	(11,729)
Payments of contingent consideration on acquisitions	(746)	0
Other financing activities	(270)	(399)
Net cash provided by financing activities	37,608	610
Effects of exchange rate changes on cash and cash equivalents	(321)	1,584
Decrease in Cash, Cash Equivalents, and Restricted Cash	(3,822)	(1,933)
Cash, Cash Equivalents, and Restricted Cash at Beginning of Year	53,689	44,656
Cash, Cash Equivalents, and Restricted Cash at End of Period	$ 49,867	$ 42,723

Condensed Consolidated Statem_6

Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022		Mar. 31, 2021
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	$ 211,397	[1]	$ 186,928
Net income (loss)	5,156		6,034
Other comprehensive income (loss)	(3,276)		12,576
Cash dividends paid	(3,114)		(3,198)
Stock-based compensation	1,660		1,609
Repurchases of common stock	(16,089)		(1,190)
Shares issued in connection with stock-based compensation plans, net			6
Dividends paid to noncontrolling interests	(258)		(207)
Ending balance	195,476		202,558
Common Stock | Class A Non-Voting
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	30,996		30,847
Repurchases of common stock	(1,498)		(90)
Shares issued in connection with stock-based compensation plans, net	89		93
Ending balance	29,587		30,850
Common Stock | Class B Voting
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	20,812		22,510
Repurchases of common stock	(720)		(59)
Ending balance	20,092		22,451
Additional Paid-In Capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	74,229		67,193
Stock-based compensation	1,660		1,609
Shares issued in connection with stock-based compensation plans, net	(89)		(87)
Ending balance	75,800		68,715
Retained Earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	266,369		265,245
Net income (loss)	5,096		6,064
Cash dividends paid	(3,114)		(3,198)
Repurchases of common stock	(13,871)		(1,041)
Ending balance	254,480		267,070
AOCL attributable to shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	(180,441)		(198,856)
Other comprehensive income (loss)	(3,290)		12,590
Ending balance	(183,731)		(186,266)
Shareholders' Investment Attributable to Shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	211,965		186,939
Net income (loss)	5,096		6,064
Other comprehensive income (loss)	(3,290)		12,590
Cash dividends paid	(3,114)		(3,198)
Stock-based compensation	1,660		1,609
Repurchases of common stock	(16,089)		(1,190)
Shares issued in connection with stock-based compensation plans, net			6
Ending balance	196,228		202,820
Noncontrolling Interests
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	(568)		(11)
Net income (loss)	60		(30)
Other comprehensive income (loss)	14		(14)
Dividends paid to noncontrolling interests	(258)		(207)
Ending balance	$ (752)		$ (262)
[1]	Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Statem_7

Condensed Consolidated Statements of Shareholders' Investment Unaudited (Parenthetical) - $ / shares	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Class A Non-Voting
Class of Stock [Line Items]
Cash dividends paid (in dollars per share)	$ 0.06	$ 0.06
Class B Voting
Class of Stock [Line Items]
Cash dividends paid (in dollars per share)	$ 0.06	$ 0.06

Basis of Presentation

Basis of Presentation	3 Months Ended
	Mar. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	1. Basis of Presentation The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Due to the impact of weather activity, global pandemics such as COVID-19, and other macroeconomic uncertainties, the Company's operating results for the three months ended March 31, 2022 and financial position as of March 31, 2022 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2022 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2021 other than as disclosed herein. In January 2022, the Company has realigned its operating segments by moving to a geographic reporting structure consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. Certain prior period amounts among the Company’s reportable segments have been reclassified to conform to the current presentation. These reclassifications had no effect on the Company's reported consolidated results. Significant intercompany transactions have been eliminated in consolidation. The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2021 has been derived from the audited consolidated financial statements as of that date. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2021. The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and also considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan. At March 31, 2022 and December 31, 2021 , the liabilities of the deferred compensation plan were $ 6,831,000 and $ 7,060,000 , respectively, which represented obligations of the Company rather than of the rabbi trust, and the values of the assets held in the related rabbi trust were $ 9,963,000 and $ 9,925,000 , respectively. These liabilities and assets are included in "Other noncurrent liabilities" and "Other noncurrent assets," respectively, on the Company's unaudited Condensed Consolidated Balance Sheets. Noncontrolling interests represent the minority shareholders' share of the net income or loss and share holders' investment in consolidated subsidiaries. Noncontrolling interests are presented as a component of shareholders' investment in the unaudited Condensed Consolidated Balance Sheets and reflect the initial fair value of these investments by noncontrolling shareholders, along with their proportionate share of the income or loss of the subsidiaries, less any dividends or distributions. On March 27, 2020, the U.S. enacted the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”). The Company took advantage of certain aspects of the CARES Act such as the deferral of payroll tax deposits in the U.S., of which $ 6,481,000 remains deferred until December 31, 2022. The Canadian government enacted the Canada Emergency Wage Subsidy (“CEWS”) in 2020 to provide a wage subsidy to employers that suffered reductions in revenue resulting from the COVID-19 pandemic. The Company met the eligibility criteria to receive the wage subsidy in the first, second and third quarters of 2021. The wage subsidy is included in "Costs of services provid ed, before reimbursements” or “Selling, general, and administrative expenses” on the Company's unaudited Condensed Consolidated Statements of Operations, depending on the location of the employees, and is recorded as a reduction of compensation expense. The Company recognized $ 1,877,000 CEWS benefits in the three months ended March 31, 2021, and no benefits in the 2022 period. No future benefits are expected.

Recently Issued Accounting Stan

Recently Issued Accounting Standards	3 Months Ended
	Mar. 31, 2022
Accounting Changes and Error Corrections [Abstract]
Recently Issued Accounting Standards	2. Recently Issued Accounting Standards Adoption of New Accounting Standards There were no recently issued accounting standards adopted by the Company. Pending Adoption of Recently Issued Accounting Standards Accounting for Contract Assets and Contract Liabilities from Contracts with Customers In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers , which requires an acquirer in a business combination to recognize and measure contract assets and contract liabilities in accordance with Accounting Standards Codification Topic 606. ASU 2021-08 is effective for fiscal years beginning after December 15, 2022. Early adoption is permitted. The Company is currently assessing the impact of the adoption of the new guidance.

Revenue Recognition

Revenue Recognition	3 Months Ended
	Mar. 31, 2022
Revenue from Contract with Customer [Abstract]
Revenue Recognition	3. Revenue Recognition Revenue from Contracts with Customers Revenues are recognized when control of the promised services is transferred to the Company's customers in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenues are recognized net of any sales, use or value added taxes collected from customers, which are subsequently remitted to governmental authorities. As the Company completes its performance obligations which are identified below, it has an unconditional right to consideration as outlined in the Company's contracts. Generally, the Company's accounts receivable are expected to be collected in less than two months , in accordance with the underlying payment terms. The Company's North America Loss Adjusting and International Operations segments generate revenue for adjusting services provided to insurance companies and self-insured entities related to property and casualty losses caused by physical damage to commercial and residential real property and certain types of personal property. These segments also generate revenues for claims management services provided to insurance companies and self-insured entities related to large, complex losses with technical adjusting and industry experts servicing a broad range of industries. The Company charges on a fee-per-claim basis for each optional purchase of the claims management services exercised by its customer. The Company also performs Legal Services within its International Operations segment. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. Task assignment services are single optional purchase performance obligations which are generally satisfied at a point in time when the control of the service is transferred to the customer. Therefore, revenue is recognized when the customer receives the service requested. The following table presents North America Loss Adjusting revenues before reimbursements disaggregated by geography for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, U.S. $ 40,178 $ 34,986 Canada 24,260 21,312 Total North America Loss Adjusting Revenues before Reimbursements $ 64,438 $ 56,298 The following table presents International Operations revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, UK $ 30,909 $ 29,856 Europe 23,667 21,744 Australia 17,131 18,237 Asia 5,659 5,119 Latin America 5,661 5,690 International Loss Adjusting $ 83,027 $ 80,646 UK $ 3,141 $ 2,278 Australia 1,586 1,544 Latin America 1,518 1,999 Crawford Legal Services $ 6,245 $ 5,821 Total International Operations Revenues before Reimbursements $ 89,272 $ 86,467 The Company’s Broadspire segment is a third party administrator that generates revenue through its Claims Management and Medical Management service lines. The Claims Management service line includes Workers' Compensation, Liability, Property and Disability Claims Management. This service line also performs additional services such as Accident & Health claims programs, including Affinity type claims, and disability and leave management services. Each claim referred by the customer is considered an additional optional purchase of claims management services under the agreement with the customer. The transaction price is specified in the contract and is fixed for each service. Revenue is recognized over time as services are provided as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document, and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type applied utilizing a portfolio approach based on time elapsed for these claims as the Company believes this is the most accurate depiction of the transfer of the claims management services to its customer. Broadspire also provides Risk Management Information Services. For non-claim services provided in our Claims Management and Medical Management service lines, revenue is recognized over time as services are provided and control of these services is transferred to the customer. Revenue is recognized as time elapses as this is the most accurate depiction of the transfer of the service to the customer. The Company's obligation to manage claims under the Claims Management service line can range from less than one year , on a one- or two-year basis or for the lifetime of the claim. Under certain claims management agreements, the Company receives consideration from a customer at contract inception prior to transferring services to the customer, however, it would begin performing services immediately. The period between a customer’s payment of consideration and the completion of the promised services could be greater than one year. There is no difference between the amount of promised consideration and the cash selling price of the promised services. The fee is billed upfront by the Company in order to provide customers with simplified and predictable ways of purchasing its services and it is customary to invoice service fees when the claim is assigned. The Company considered whether a significant financing component exists and determined that there is not a significant financing component at the contract level. The Medical Management service line offers case managers who provide administration services by proactively managing medical treatment for claimants while facilitating an understanding of and participation in their rehabilitation process. Revenue for Medical Management services is recognized over time as the performance obligations are satisfied through the effort expended to manage the medical treatment for claimants and control of these services is transferred to the customer. Medical Management services are generally billed based on time incurred, are considered variable consideration, and revenue is recognized at the amount in which the Company has the right to invoice for services performed. This method of revenue recognition is the most accurate depiction of the transfer of the Medical Management service to the customer. Medical bill review services provide an analysis of medical charges for clients’ claims to identify opportunities for savings. Medical bill review services revenues are recognized over time as control of the service is transferred to the customer. Revenue is recognized based upon the transfer of the results of the medical bill review service to the customer as this is the most accurate depiction of the transfer of the service to the customer. The following table presents Broadspire revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, Claims Management $ 39,551 $ 38,151 Medical Management 36,903 36,125 Total Broadspire Revenues before Reimbursements $ 76,454 $ 74,276 The Company's Crawford Platform Solutions segment principally generates revenues through its Contractor Connection, Networks and Subrogation service lines. The Contractor Connection service line generates revenue through its independently managed contractor network. Contractor Connection primarily generates revenue by receiving a fee for each project that is sold by its network of contractors. Revenue is recognized at a point in time once the consumer accepts the contractor's proposal as Contractor Connection’s performance obligation of referring projects to its contractors has been completed and the Company is entitled to consideration at that time. The contractor takes control of the service upon the consumer’s acceptance of the contractor’s proposal. The Networks service line generates revenues for claims management services provided to insurance companies and self-insured entities related to property, casualty and catastrophic losses. Networks also generates revenue by providing on-demand inspection, verification and other task specific field services for businesses and consumers. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims, applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. The Subrogation service line provides subrogation recovery and consultative services for the property and casualty insurance industry. Revenue is recognized at a point in time when the subrogation is successful and control of that recovery is consumed and transferred to the customer. The following table presents Platform Solutions revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, Contractor Connection $ 15,263 $ 16,517 Networks 27,526 19,623 Subrogation 6,072 — Total Platform Solutions Revenues before Reimbursements $ 48,861 $ 36,140 In the normal course of business, the Company's segments incur certain out-of-pocket expenses that are thereafter reimbursed by its customers. The Company controls the promised good or service before it is transferred to its customer, therefore it is a principal in the transaction. These out-of-pocket expenses and associated reimbursements are reported on a gross basis within expenses and revenues, respectively, in the Company's unaudited Condensed Consolidated Statements of Operations. Arrangements with Multiple Performance Obligations For claims management services, the Company typically has one performance obligation; however, it also provides the customer with an option to acquire additional services. The Company sells multiple lines of claims processing and different levels of processing depending on the complexity of the claims. The Company typically provides a menu of offerings from which the customer chooses to purchase at its option. The price of each service is separate and distinct and provides a separate and distinct value to the customer. Pricing is consistent for each service irrespective of the other services or quantities requested by the customer. For example, if the Company provides claims processing for both auto and general liability, those services are priced and delivered independently. Contract Balances The timing of revenue recognition, billings and cash collections result in billed accounts receivables, contract assets (reported as "Unbilled revenues at estimated billable amounts") and contract liabilities (reported as "Deferred revenues") on the Company’s unaudited Condensed Consolidated Balance Sheets. Unbilled revenues is a contract asset for revenue that has been recognized in advance of billing the customer, resulting from professional services delivered that the Company expects and is entitled to receive as consideration under certain contracts. Billing requirements vary by contract but substantially all unbilled revenues are billed within one year . When the Company receives consideration from a customer prior to transferring services to the customer under the terms of certain claims management agreements, it records deferred revenues on the Company’s unaudited Condensed Consolidated Balance Sheets, which represents a contract liability. These fixed-fee service agreements typically result from the Broadspire segment and require the Company to handle claims on either a one- or two-year basis, or for the lifetime of the claim. In cases where it handles a claim on a non-lifetime basis, the Company typically receives an additional fee on each anniversary date that the claim remains open. For service agreements where it provides services for the life of the claim, the Company is paid one upfront fee regardless of the duration of the claim. The Company recognizes deferred revenues as revenues as it performs services and transfers control of the services to the customer and satisfies the performance obligation which it determines utilizing a portfolio approach. The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time . Deferred revenues for lifetime claim handling are more sensitive to changes in claim closing rates since the Company is obligated to handle these claims to conclusion with no additional fees received for long-lived claims. For all fixed fee service agreements, revenues are recognized over the expected service periods by type of claim. Based upon its historical averages, the Company closes approximately 98 % of all cases referred to it under lifetime claim service agreements within five years from the date of referral. Also, within that five-year period, the percentage of cases remaining open in any one particular year has remained relatively consistent from period to period. Each quarter the Company evaluates its historical case closing rates by type of claim utilizing a portfolio approach and makes adjustments to deferred revenues as necessary. As a portfolio approach is utilized to recognize deferred revenues, any changes in estimates will impact the timing of revenue recognition and any changes in estimates are recognized in the period in which they are determined. The table below presents the deferred revenues balance as of January 1, 2022 and the significant activity affecting deferred revenues during the three months ended March 31, 2022: (In Thousands) Customer Contract Liabilities Deferred Balance at January 1, 2022 $ 55,905 Quarterly additions 19,621 Revenue recognized from the prior periods ( 14,682 ) Revenue recognized from current quarter additions ( 4,785 ) Balance as of March 31, 2022 $ 56,059 Remaining Performance Obligations As of March 31, 2022, the Company had $ 98,500,000 of remaining performan ce obligations related to claims and non-claims services in which the price is fixed. Remaining performance obligations consist of deferred revenues as well as certain unbilled receivables where the claims processing has not yet occurred. The Company expects to recognize approximately 70 % of our remaining performance obligations as revenues within one year and the remaining balance thereafter. Costs to Obtain a Contract The Company has a sales incentive compensation program where remuneration is based on the revenues recognized in the period. The remuneration does not represent an incremental cost to the Company that provides a future benefit expected to be longer than one year and would meet the criteria to be capitalized and presented as a contract asset on the Company's unaudited Condensed Consolidated Balance Sheets. Practical Expedients Elected As a practical expedient, the Company does not adjust the consideration in a contract for the effects of a significant financing component, when the period between a customer’s payment of consideration and the transfer of promised services to the customer is expected be one year or less at contract inception. For claims management services that are billed on a time and expense incurred or per unit basis, the Company recognizes revenue at the amount to which it has the right to invoice for services performed. The Company does not disclose the value of remaining performance obligations for (i) contracts for which it recognizes revenue at the amount to which it has the right to invoice for services performed, or (ii) contracts with variable consideration allocated entirely to a single performance obligation.

Credit Losses

Credit Losses	3 Months Ended
	Mar. 31, 2022
Credit Loss [Abstract]
Credit Losses	4. Credit Losses The Company estimates its expected credit losses based on past experience, current conditions and reasonable and supportable forecasts affecting collectability of these assets. We evaluate the risks related to our trade receivables and contract assets by considering customer type, geography, and aging.

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2022
Income Tax Disclosure [Abstract]
Income Taxes	5. Income Taxes The Company's consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company's various domestic and international operations, which are subject to income taxes at different rates, the Company's ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. The provision for income taxes on consolidated income before income taxes totaled a provision of $ 2,426,000 and $ 2,471,000 for the three months ended March 31, 2022 and 2021 . The overall effective tax rate increased to 32.0 % for the three months ended March 31, 2022 compared with 29.1 % for the 2021 period primarily due to losses in certain international operations.

Defined Benefit Pension Plans

Defined Benefit Pension Plans	3 Months Ended
	Mar. 31, 2022
Retirement Benefits [Abstract]
Defined Benefit Pension Plans	6. Defined Benefit Pension Plans Net periodic benefit related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three months ended March 31, 2022 and 2021 included the following components: Three Months Ended (in thousands) March 31, March 31, Service cost $ 345 $ 303 Interest cost 3,394 2,818 Expected return on assets ( 6,419 ) ( 6,270 ) Amortization of actuarial loss 2,527 2,642 Net periodic benefit $ ( 153 ) $ ( 507 ) For the three months ended March 31, 2022 and 2021, the non-service components of net periodic pension benefit of $ 498,000 and $ ( 810,000 ) , respectively, are included in "Other Income, net" on the unaudited Condensed Consolidated Statement of Operations. For the three months ended March 31, 2022, the Company made no contributions to the U.S. defined benefit pension plan and $ 160,000 to the U.K. defined benefit pension plans, respectively, as compared with no contributions to the U.S. defined benefit pension plan and $ 157,000 to the U.K. defined benefit pension plans during the three months ended March 31, 2021 .

Net Income Attributable to Shar

Net Income Attributable to Shareholders of Crawford & Company per Common Share	3 Months Ended
	Mar. 31, 2022
Earnings Per Share [Abstract]
Net Income Attributable to Shareholders of Crawford & Company per Common Share	7. Net Income Attributable to Shareholders of Crawford & Company per Common Share The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRD-A and CRD-B. During 2021 and 2022, the Board of Directors has declared the same dividend on CRD-A and CRD-B. The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended March 31, March 31, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B Earnings per share - basic: Numerator: Allocation of undistributed earnings $ 1,185 $ 797 $ 1,658 $ 1,208 Dividends paid 1,865 1,249 1,851 1,347 Net income attributable to common shareholders, basic $ 3,050 $ 2,046 $ 3,509 $ 2,555 Denominator: Weighted-average common shares outstanding, basic 30,908 20,780 30,824 22,464 Earnings per share - basic $ 0.10 $ 0.10 $ 0.11 $ 0.11 The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended March 31, March 31, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B Earnings per share - diluted: Numerator: Allocation of undistributed earnings $ 1,189 $ 793 $ 1,664 $ 1,202 Dividends paid 1,865 1,249 1,851 1,347 Net income attributable to common shareholders, diluted $ 3,054 $ 2,042 $ 3,515 $ 2,549 Denominator: Weighted-average common shares outstanding, basic 30,908 20,780 30,824 22,464 Weighted-average effect of dilutive securities 260 — 282 — Weighted-average common shares outstanding, diluted 31,168 20,780 31,106 22,464 Earnings per share - diluted $ 0.10 $ 0.10 $ 0.11 $ 0.11 Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings per share for CRD-A because their inclusion would have been antidilutive: Three Months Ended (in thousands) March 31, March 31, Shares underlying stock options excluded 1,542 972 Performance stock grants excluded because performance conditions have not been met (1) 625 200 (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved. The following table details shares issued during the three months ended March 31, 2022 and 2021. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods. Three Months Ended (in thousands) March 31, March 31, CRD-A issued under the Non-Employee Director Stock Plan 94 92 CRD-A issued under the U.K. ShareSave Scheme — 1 CRD-A issued under the Employee Stock Purchase Plan ( 6 ) — Effective May 9, 2019, the Company's Board of Directors authorized the repurchase of up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, 2020 (the "2019 Repurchase Authorization"). The Company’s Board of Directors subsequently amended this authorization to allow for repurchases through December 31, 2021. Under the 2019 Repurchase Authorization, repurchases may be made for cash, in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions. At March 31, 2022, there were no remaining shares authorized to repurchase under the 2019 Repurchase Authorization. Effective November 4, 2021, the Company’s Board of Directors authorized the repurchase of up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, 2023 (the “2021 Repurchase Authorization”). On February 10, 2022, the Company's Board of Directors authorized the addition of 5,000,000 shares of CRD-A or CRD-B (or a combination of the two) to its 2021 Repurchase Authorization which had a remaining authorization to purchase 413,317 shares at December 31, 2021. Under the new repurchase program, repurchases may be made through December 31, 2023 in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable regulatory guidelines. The new authorization does not obligate Crawford to acquire any stock, and purchases may be commenced or suspended at any time based on market conditions and other factors that the Company deems appropriate. During the three months ended March 31, 2022, the Company repurchased 1,498,084 shares of CRD-A and 719,874 shares CRD-B at an average cost of $ 7.23 and $ 7.31 , respectively. During the three months ended March 31, 2021 , the Company repurchased 90,062 shares of CRD-A and 58,837 shares of CRD-B at an average cost of $ 8.05 and $ 7.90 , respectively.

Accumulated Other Comprehensive

Accumulated Other Comprehensive Loss	3 Months Ended
	Mar. 31, 2022
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Accumulated Other Comprehensive Loss	8. Accumulated Other Comprehensive Loss Comprehensive (loss) income for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. Foreign currency translation adjustments include the net realized gains from intra-entity loans that are long-term in nature of $ 562,000 and $ 822,000 for the three months ended March 31, 2022 and 2021 , respectively. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three Months Ended March 31, 2022 (in thousands) Foreign Retirement (1) AOCL Beginning balance $ ( 21,760 ) $ ( 158,681 ) $ ( 180,441 ) Other comprehensive loss before reclassifications ( 4,966 ) — ( 4,966 ) Amounts reclassified from accumulated other comprehensive income to net income — 1,676 1,676 Net current period other comprehensive (loss) income ( 4,966 ) 1,676 ( 3,290 ) Ending balance $ ( 26,726 ) $ ( 157,005 ) $ ( 183,731 ) Three Months Ended March 31, 2021 (in thousands) Foreign Retirement (1) AOCL Beginning balance $ ( 30,792 ) $ ( 168,064 ) $ ( 198,856 ) Other comprehensive income before reclassifications 10,638 — 10,638 Amounts reclassified from accumulated other comprehensive income to net income — 1,952 1,952 Net current period other comprehensive income 10,638 1,952 12,590 Ending balance $ ( 20,154 ) $ ( 166,112 ) $ ( 186,266 ) (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Income, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details. The other comprehensive loss amounts attributable to noncontrolling interests presented in the Company's unaudited Condensed Consolidated Statements of Shareholders' Investment are foreign currency translation adjustments.

Fair Value Measurements

Fair Value Measurements	3 Months Ended
	Mar. 31, 2022
Fair Value Disclosures [Abstract]
Fair Value Measurements	9. Fair Value Measurements The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy: Fair Value Measurements at March 31, 2022 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,028 $ 10,028 $ — $ — Liabilities: Contingent earnout liability (2) 14,288 — — 14,288 (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The contingent earnout liability relates to businesses acquired in 2021 and 2020. See Note 12, "Business Acquisitions" for more information. The Level 3 fair value of the contingent earnout liability was estimated using internally-prepared revenue and EBITDA projections, and discount rates determined using a combination of observable and unobservable market data. The Company recognized a pretax contingent earnout expense totaling $ 2,056,000 in the 2022 first quarter related to the fair value adjustment of earnout liabilities arising from recent acquisitions. The fair value adjustment is based on favorable changes to projections of acquired entities over the respective earnout periods, which span multiple years. The fair value of the contingent earnout liability is included in "Other accrued liabilities" and "Other noncurrent liabilities" on the Company's Consolidated Balance Sheets, based upon the term of the contingent earnout agreement . Fair Value Disclosures There were no transfers of assets between fair value levels during the three months ended March 31, 2022. The categorization of assets and liabilities within the fair value hierarchy and the measurement techniques are reviewed quarterly. Any transfers between levels are deemed to have occurred at the end of the quarter. The fair values of accounts receivable, unbilled revenues, accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of the instruments. The interest rate on the Company's variable rate long-term debt resets at least every 90 days ; therefore, the recorded value approximates fair value. These assets and liabilities are measured within Level 2 of the fair value hierarchy. Nonrecurring Fair Value Disclosures The Company performed a goodwill impairment assessment immediately before and after the January 1, 2022 change in operating segments, neither of which resulted in any additional impairment charges. The carrying value of the reporting unit, including goodwill, is compared with the estimated fair value of the reporting unit as determined utilizing a combination of the income and market approaches. The income approach, which is a level 3 fair value measurement, is based on projected debt-free cash flow which is discounted to the present value using discount factors that consider the timing and risk of the cash flows. The market approach is based on the Guideline Public Company Method, which uses market pricing metrics to select multiples to value the Company's reporting units. The resulting estimated fair values of the combined reporting units are reconciled to the Company's market capitalization including an estimated implied control premium. The Company believes that the combination of these approaches is appropriate because it provides a fair value estimate based upon the combination of the reporting unit's expected long-term operating cash flow performance and multiples with which similar publicly traded companies are valued. The Company weights the income and market approaches equally.

Segment Information

Segment Information	3 Months Ended
	Mar. 31, 2022
Segment Reporting [Abstract]
Segment Information	10. Segment Information As of January 1, 2022, the Company has realigned its operating segments by moving to a geographic reporting structure consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. The Company's revised reportable segments are comprised of the following: • North America Loss Adjusting, which services the North American property and casualty market. This is comprised of the previously reported Crawford Loss Adjusting segment in the U.S. and Canada, including Global Technical Services and edjuster. The Canadian operations include all operations within that country, including those previously reported within the Crawford TPA Solutions and Crawford Platform Solutions segments. • International Operations, which services the global property and casualty market outside North America. This is comprised of the previously reported Crawford Loss Adjusting segment outside of North America, including Crawford Legal Services which was previously within the Crawford TPA Solutions segment. The International Operations include all operations within the respective countries, including those previously reported within the Crawford TPA Solutions and Crawford Platform Solutions segments. • Broadspire, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers in the U.S. • Platform Solutions, which consists of the Contractor Connection, Networks, and Subrogation service lines in the U.S. The Networks service line includes Catastrophe operations and WeGoLook. Financial information for the three months ended March 31, 2022 and 2021 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below: Three Months Ended (in thousands) March 31, March 31, Revenues: North America Loss Adjusting $ 64,438 $ 56,298 International Operations 89,272 86,467 Broadspire 76,454 74,276 Platform Solutions 48,861 36,140 Total segment revenues before reimbursements 279,025 253,181 Reimbursements 8,764 8,974 Total revenues $ 287,789 $ 262,155 Segment Operating Earnings (Loss) North America Loss Adjusting $ 4,135 $ 4,361 International Operations ( 3,067 ) ( 673 ) Broadspire 6,434 6,734 Platform Solutions 8,038 4,018 Total segment operating earnings 15,540 14,440 Deduct: Unallocated corporate and shared costs, net ( 2,452 ) ( 1,414 ) Net corporate interest expense ( 1,519 ) ( 1,582 ) Stock option expense ( 205 ) ( 140 ) Amortization of customer-relationship intangible assets ( 1,726 ) ( 2,799 ) Contingent earnout adjustments ( 2,056 ) — Income before income taxes $ 7,582 $ 8,505 Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's operating segments and make resource allocation and certain compensation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represents segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, income taxes, and net income or loss attributable to noncontrolling interests. Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process. Intersegment transactions are not material for any period presented. Certain of the Company’s reportable segments represent the aggregation of certain business units which represent separate operating segments. Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line. Three Months Ended (in thousands) March 31, March 31, International Operations International Loss Adjusting $ 83,027 $ 80,645 Crawford Legal Services 6,245 5,822 Total Revenues before Reimbursements--International Operations $ 89,272 $ 86,467 Broadspire Claims Management $ 39,551 $ 38,151 Medical Management 36,903 36,125 Total Revenues before Reimbursements--Broadspire $ 76,454 $ 74,276 Platform Solutions Contractor Connection $ 15,263 $ 16,517 Networks 27,526 19,623 Subrogation 6,072 — Total Revenues before Reimbursements--Platform Solutions $ 48,861 $ 36,140

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2022
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	11. Commitments and Contingencies As part of the Company's credit facility, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At March 31, 2022 , the aggregate committed amount of letters of credit outstanding under the credit facility was $ 11,277,000 . In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may, in the future bring, claims for indemnification on the basis of alleged actions by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks. The Company is subject to numerous federal, state, and foreign labor, employment, worker health and safety, antitrust and competition, environmental and consumer protection, import/export, anti-corruption, and other laws. From time to time the Company faces claims and investigations by employees, former employees, and governmental entities under such laws or employment contracts with such employees or former employees. In addition, the Company may on occasion be engaged in disputes with certain of its clients, vendors or other trading partners. Such claims, investigations, negotiations, and any litigation involving the Company could divert management's time and attention from the Company's business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company's results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for any items that are probable and reasonably estimable.

Business Acquisitions

Business Acquisitions	3 Months Ended
	Mar. 31, 2022
Business Combinations [Abstract]
Business Acquisitions	12. Business Acquisitions HBA Group Acquisition On November 1, 2020, the Company acquired 100 % of HBA Group and its subsidiaries ("HBA") in Australia. HBA is a legal services provider that will complement the Company’s International Operations segment in Australia. The acquisition was funded primarily through additional borrowings under the Company's credit facility. The purchase price included an initial cash payment of $ 4,026,000 and a maximum of $ 3,200,000 payable over four years based on achievement of certain revenue and EBITDA performance goals as set forth in the purchase agreement. The acquisition accounting is based on the fair value of the acquisition consideration transferred to the sellers, assets acquired and liabilities assumed as of the acquisition date. At the acquisition date, the fair value of the contingent consideration payable was estimated to be $ 2,409,000 . At March 31, 2022, there were no material changes in the range of expected outcomes or the fair value of the contingent consideration from the acquisition date. Significant assumptions and estimates used in the valuation of intangible assets and contingent consideration included, but were not limited to future expected cash flows, including projected revenues and expenses, estimated customer attrition rates, and the applicable discount rates. These assumptions and estimates were level 3 inputs and based on assumptions that the Company believes to be reasonable. However, actual results may differ from these estimates. Final acquisition accounting for this acquisition was completed as of March 31, 2022. Adjustments recorded during the three months ended March 31, 2022 include a reduction in goodwill and deferred tax liability of $ 827,000 . The financial results of certain of the Company’s international subsidiaries, including HBA, are included in the Company’s consolidated financial statements on a two-month delayed basis. Goodwill is attributable to the synergies of the work force in place and business resources as a result of the combination of the companies. edjuster Inc. Acquisition On August 23, 2021, the Company acquired 100 % of edjuster Inc. in Canada and its U.S. subsidiary (collectively "edjuster"). edjuster is a technology-enabled, end-to-end contents services provider and platform. This acquisition will enable the Company to expand its capability in the North American claims contents services market. The purchase price included an initial cash payment of $ 20,875,000 , a working capital adjustment of $ 433,000 , and an earn-out potential up to $ 13,334,000 based on the achievement of certain EBITDA performance goals over two one-year periods, beginning January 2022. The acquisition was funded primarily through additional borrowings under the Company’s credit facility. This acquisition was accounted for under the guidance of ASC 805-10, as a business combination under the acquisition method. The results of edjuster are reported in the North America Loss Adjusting segment. Goodwill is attributable to the assembled workforce acquired, and expected revenue and cost synergies as a result of the combination of the companies. The Company does not expect that goodwill attributable to the acquisition will be deductible for tax purposes. The preliminary acquisition accounting is based on the fair value of the acquisition consideration transferred to the sellers, assets acquired and liabilities assumed as of the acquisition date. At the acquisition date, the fair value of the contingent consideration payable was estimated to be $ 2,437,000 . At March 31, 2022, there were no material changes in the range of expected outcomes and the fair value of the contingent consideration from the acquisition date. Significant assumptions and estimates included, but were not limited to future expected cash flows, including projected revenues and expenses, estimated customer attrition rates, royalty rates, and the applicable discount rates. These assumptions and estimates were level 3 inputs and based on assumptions that the Company believes to be reasonable. However, actual results may differ from these estimates. The Company is in the process of reviewing the fair value of the assets acquired and liabilities assumed, including, but not limited to intangible assets, accrued expenses, tax liabilities and goodwill. As additional information becomes available, the Company may further revise its preliminary acquisition accounting during the remainder of the measurement period, which will not exceed 12 months from the date of acquisition. The Company may update certain assumptions and inputs to incorporate additional information obtained subsequent to the closing of the transaction related to facts and circumstances that existed as of the acquisition date. Praxis Consulting Inc. Acquisition On October 1, 2021, the Company acquired 100 % of Praxis Consulting Inc. ("Praxis"), and an established subrogation claims service provider in the U.S. The acquisition allows the Company to expand its footprint in the U.S. subrogation claims market. The acquisition was funded primarily through additional borrowings under the Company’s credit facility. The purchase price included a cash payment of $ 21,544,000 , a working capital adjustment payable of $ 735,000 , a deferred cash payment of $ 20,000,000 which was paid in February 2022, and an earn-out potential up to $ 10,000,000 based on the achievement of certain revenue performance goals over two one-year periods, beginning February 2022. The acquisition accounting is based on the fair value of the acquisition consideration transferred to the sellers, assets acquired and liabilities assumed as of the acquisition date. The fair value of the contingent consideration payable was increased to $ 6,124,000 at March 31, 2022 from $ 4,068,000 at the acquisition date based on revised internal revenue forecasts. Accordingly, the Company recognized $ 2,056,000 from changes in the fair value of contingent consideration in "Selling, general, and administrative expenses" on the Consolidated Statement of Operations. Significant assumptions and estimates used in the valuation of intangible assets and contingent consideration included, but were not limited to future expected cash flows, including projected revenues and expenses, estimated customer attrition rates, and the applicable discount rates. These assumptions and estimates were level 3 inputs and based on assumptions that the Company believes to be reasonable. However, actual results may differ from these estimates. The Company is in the process of reviewing the fair value of the assets and liabilities assumed, including, but not limited to intangible assets, accrued expenses, tax liabilities and goodwill. As additional information becomes available, the Company may further revise its preliminary acquisition accounting during the remainder of the measurement period, which will not exceed 12 months from the date of acquisition. The Company may update certain assumptions and inputs to incorporate additional information obtained subsequent to the closing of the transaction related to facts and circumstances that existed as of the acquisition date. The results of Praxis Consulting are reported in the Platform Solutions segment. Goodwill is attributable to the synergies of the work force in place and business resources as a result of the combination of the companies. The Company expects that goodwill attributable to the acquisition will be deductible for tax purposes. BosBoon Expertise Group B.V. Acquisition On October 1, 2021, the Company acquired BosBoon Expertise Group B.V. ("BosBoon"), a specialist loss adjusting company based in the Netherlands. The acquisition supports the Company's strategic aim of strengthening its expertise in all key territories in which it operates. BosBoon offers a specialist range of loss adjusting services which will be added to the existing loss adjusting proposition in the Netherlands. The acquisition was funded primarily through additional borrowings under the Company’s credit facility. The purchase price included an initial cash payment of $ 2,066,000 , net of working capital adjustments, and an earn-out potential up to $ 1,854,000 based on the achievement of EBITDA performance goal and other nonfinancial milestones over two one-year periods, beginning January 2022. The acquisition accounting is based on the fair value of the acquisition consideration transferred to the sellers, assets acquired and liabilities assumed as of the acquisition date. At the acquisition date, the fair value of the contingent consideration payable was estimated to be $ 568,000 . At March 31, 2002, there were no material changes in the range of expected outcomes and the fair value of the contingent consideration from the acquisition date. Significant assumptions and estimates used in the valuation of intangible assets and contingent consideration included, but were not limited to future expected cash flows, including projected revenues and expenses, estimated customer attrition rates, and the applicable discount rates. These assumptions and estimates were level 3 inputs and based on assumptions that the Company believes to be reasonable. However, actual results may differ from these estimates. The Company is in the process of reviewing the fair value of the assets and liabilities assumed, including, but not limited to intangible assets, accrued expenses, tax liabilities and goodwill. As additional information becomes available, the Company may further revise its preliminary acquisition accounting during the remainder of the measurement period, which will not exceed 12 months from the date of acquisition. The Company may update certain assumptions and inputs to incorporate additional information obtained subsequent to the closing of the transaction related to facts and circumstances that existed as of the acquisition date. The financial results of certain of the Company’s international subsidiaries, including BosBoon, are included in the Company’s consolidated financial statements on a two-month delayed basis. The results of BosBoon are reported in the International Operations segment. Goodwill is attributable to the synergies of the work force in place and business resources as a result of the combination of the companies. The Company does not expect that goodwill attributable to the acquisition will be deductible for tax purposes. Fair Value of Assets Acquired and Liabilities Assumed Assets acquired and liabilities assumed as of acquisition date are presented in the following table: HBA Group edjuster Inc. Praxis Consulting Inc. BosBoon Expertise Group B.V. November 1, 2020 August 23, 2021 October 1, 2021 October 1, 2021 (In thousands) Tangible assets Cash and cash equivalents $ 240 $ 1,723 $ — $ — Accounts receivable 1,081 1,518 119 469 Unbilled revenues 598 1,531 — 597 Right-of-use lease assets 1,502 418 430 586 Other assets 205 1,520 316 75 Total tangible assets 3,626 6,710 865 1,727 Intangible assets Customer relationships 1,574 5,346 20,000 1,384 Developed technology — 2,673 1,500 — Non-compete agreements — 157 225 — Tradenames — 1,101 2,125 346 Goodwill 5,406 12,799 26,195 1,571 Total intangible assets 6,980 22,076 50,045 3,301 Total assets acquired 10,606 28,786 50,910 5,028 Liabilities assumed Current liabilities 2,532 2,066 4,133 1,430 Operating lease liabilities 1,502 418 430 586 Tax liabilities 137 2,557 — 378 Total liabilities assumed 4,171 5,041 4,563 2,394 Net assets acquired $ 6,435 $ 23,745 $ 46,347 $ 2,634 Purchase price (cash) $ 4,026 $ 20,875 $ 21,544 $ 2,066 Deferred purchase consideration payable — 433 20,735 — Fair value of contingent consideration 2,409 2,437 4,068 568 Fair value of total consideration transferred $ 6,435 $ 23,745 $ 46,347 $ 2,634 Acquired intangible assets include customer relationships, tradenames and developed technologies. Intangible assets were valued using the multi-period excess earnings or the relief-from-royalty methods, both are forms of the income approach which utilizes a forecast of future cash flows generated from the use of each asset. The following table shows the preliminary fair values assigned to identifiable intangible assets: Fair Value Weighted-Average Amortization Period (Years) (In thousands) Amortizable intangible assets Customer relationships $ 28,304 14 Developed technology 4,173 9 Non-compete agreements 382 5 Tradenames 3,572 5 Total amortizable intangible assets $ 36,431

Cash and Cash Equivalents

Cash and Cash Equivalents	3 Months Ended
	Mar. 31, 2022
Cash and Cash Equivalents [Abstract]
Cash and Cash Equivalents	13. Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand and marketable securities with original maturities of three months or less. The fair value of cash and cash equivalents approximates carrying value due to their short-term nature. Cash balances that are legally restricted as to usage or withdrawal are separately included in "Prepaid expenses and other current assets" within the Company's unaudited Condensed Consolidated Balance Sheets. The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the Company's unaudited Condensed Consolidated Balance Sheets that sum to the total of the same such amounts shown within the Company's unaudited Condensed Consolidated Statement of Cash Flows: March 31, 2022 December 31, 2021 March 31, 2021 December 31, 2020 (In thousands) Cash and cash equivalents $ 49,156 $ 53,228 $ 42,723 $ 44,656 Restricted cash within prepaid expenses and other current assets 711 461 — — Total cash, cash equivalents and restricted cash $ 49,867 $ 53,689 $ 42,723 $ 44,656

Subsequent Events

Subsequent Events	3 Months Ended
	Mar. 31, 2022
Subsequent Events [Abstract]
Subsequent Events	14. Subsequent Events On April 1, 2022, the Company purchased assets associated with R.P. van Dijk B.V., a bodily injury loss adjusting company based in the Netherlands. The purchase price includes an initial cash consideration of $ 4,400,000 , and a maximum of $ 2,200,000 payable over the next two years based on achieving certain financial goals, as defined in the purchase agreement. This acquisition will expand the Company's network in the Netherlands and strengthen its bodily injury loss adjusting service offering by adding a highly qualified team of adjusters experienced in managing complex loss events resulting in injury or death, as well as handling medical liability claims. This acquisition will be accounted for under the guidance of ASC 805-10, as a business combination under the acquisition method. Based upon the timing of this acquisition, the initial accounting for the acquisition is not yet complete as the Company gathers additional information related to the assets acquired and liabilities, including intangible assets, other assets, accrued liabilities, deferred taxes, and uncertain tax positions. The Company is in the process of obtaining third-party valuations of certain intangible assets. The preliminary application of acquisition accounting to the assets acquired, and liabilities assumed, as well as the results of operations will first be reflected in the Company's consolidated financial statements as of and for the quarter ending June 30, 2022.

Basis of Presentation (Policies

Basis of Presentation (Policies)	3 Months Ended
	Mar. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Accounting	The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Due to the impact of weather activity, global pandemics such as COVID-19, and other macroeconomic uncertainties, the Company's operating results for the three months ended March 31, 2022 and financial position as of March 31, 2022 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2022 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results.
Use of Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2021 other than as disclosed herein.
Reclassification	In January 2022, the Company has realigned its operating segments by moving to a geographic reporting structure consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. Certain prior period amounts among the Company’s reportable segments have been reclassified to conform to the current presentation. These reclassifications had no effect on the Company's reported consolidated results. Significant intercompany transactions have been eliminated in consolidation.
Consolidation, Variable Interest Entity, Policy	The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and also considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan.
Consolidation Noncontrolling Interests	Noncontrolling interests represent the minority shareholders' share of the net income or loss and share holders' investment in consolidated subsidiaries. Noncontrolling interests are presented as a component of shareholders' investment in the unaudited Condensed Consolidated Balance Sheets and reflect the initial fair value of these investments by noncontrolling shareholders, along with their proportionate share of the income or loss of the subsidiaries, less any dividends or distributions.
CARES Act of 2020	On March 27, 2020, the U.S. enacted the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”). The Company took advantage of certain aspects of the CARES Act such as the deferral of payroll tax deposits in the U.S., of which $ 6,481,000 remains deferred until December 31, 2022.
Canada Emergency Wage Subsidy Program of 2020	The Canadian government enacted the Canada Emergency Wage Subsidy (“CEWS”) in 2020 to provide a wage subsidy to employers that suffered reductions in revenue resulting from the COVID-19 pandemic. The Company met the eligibility criteria to receive the wage subsidy in the first, second and third quarters of 2021. The wage subsidy is included in "Costs of services provid ed, before reimbursements” or “Selling, general, and administrative expenses” on the Company's unaudited Condensed Consolidated Statements of Operations, depending on the location of the employees, and is recorded as a reduction of compensation expense. The Company recognized $ 1,877,000 CEWS benefits in the three months ended March 31, 2021, and no benefits in the 2022 period. No future benefits are expected.
Recently Issued Accounting Standards	Recently Issued Accounting Standards Adoption of New Accounting Standards There were no recently issued accounting standards adopted by the Company. Pending Adoption of Recently Issued Accounting Standards Accounting for Contract Assets and Contract Liabilities from Contracts with Customers In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers , which requires an acquirer in a business combination to recognize and measure contract assets and contract liabilities in accordance with Accounting Standards Codification Topic 606. ASU 2021-08 is effective for fiscal years beginning after December 15, 2022. Early adoption is permitted. The Company is currently assessing the impact of the adoption of the new guidance.
Earnings per Share	The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRD-A and CRD-B. During 2021 and 2022, the Board of Directors has declared the same dividend on CRD-A and CRD-B.

Revenue Recognition (Tables)

Revenue Recognition (Tables)	3 Months Ended
	Mar. 31, 2022
Revenue from Contract with Customer [Abstract]
Disaggregation of Revenue	The following table presents North America Loss Adjusting revenues before reimbursements disaggregated by geography for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, U.S. $ 40,178 $ 34,986 Canada 24,260 21,312 Total North America Loss Adjusting Revenues before Reimbursements $ 64,438 $ 56,298 The following table presents International Operations revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, UK $ 30,909 $ 29,856 Europe 23,667 21,744 Australia 17,131 18,237 Asia 5,659 5,119 Latin America 5,661 5,690 International Loss Adjusting $ 83,027 $ 80,646 UK $ 3,141 $ 2,278 Australia 1,586 1,544 Latin America 1,518 1,999 Crawford Legal Services $ 6,245 $ 5,821 Total International Operations Revenues before Reimbursements $ 89,272 $ 86,467 The following table presents Broadspire revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, Claims Management $ 39,551 $ 38,151 Medical Management 36,903 36,125 Total Broadspire Revenues before Reimbursements $ 76,454 $ 74,276 The following table presents Platform Solutions revenues before reimbursements disaggregated by service line for the three months ended March 31, 2022 and 2021: Three Months Ended (in thousands) March 31, March 31, Contractor Connection $ 15,263 $ 16,517 Networks 27,526 19,623 Subrogation 6,072 — Total Platform Solutions Revenues before Reimbursements $ 48,861 $ 36,140
Schedule of Customer Contract Liabilities	The table below presents the deferred revenues balance as of January 1, 2022 and the significant activity affecting deferred revenues during the three months ended March 31, 2022: (In Thousands) Customer Contract Liabilities Deferred Balance at January 1, 2022 $ 55,905 Quarterly additions 19,621 Revenue recognized from the prior periods ( 14,682 ) Revenue recognized from current quarter additions ( 4,785 ) Balance as of March 31, 2022 $ 56,059

Defined Benefit Pension Plans (

Defined Benefit Pension Plans (Tables)	3 Months Ended
	Mar. 31, 2022
Retirement Benefits [Abstract]
Schedule of Defined Benefit Plans Disclosures	Net periodic benefit related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three months ended March 31, 2022 and 2021 included the following components: Three Months Ended (in thousands) March 31, March 31, Service cost $ 345 $ 303 Interest cost 3,394 2,818 Expected return on assets ( 6,419 ) ( 6,270 ) Amortization of actuarial loss 2,527 2,642 Net periodic benefit $ ( 153 ) $ ( 507 )

Net Income Attributable to Sh_2

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Tables)	3 Months Ended
	Mar. 31, 2022
Earnings Per Share [Abstract]
Schedule of Computations of Basic Net Income Attributable to Shareholders of Crawford & Company per Common Share	The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended March 31, March 31, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B Earnings per share - basic: Numerator: Allocation of undistributed earnings $ 1,185 $ 797 $ 1,658 $ 1,208 Dividends paid 1,865 1,249 1,851 1,347 Net income attributable to common shareholders, basic $ 3,050 $ 2,046 $ 3,509 $ 2,555 Denominator: Weighted-average common shares outstanding, basic 30,908 20,780 30,824 22,464 Earnings per share - basic $ 0.10 $ 0.10 $ 0.11 $ 0.11
Schedule of Computations of Diluted Net Income Attributable to Shareholders of Crawford & Company per Common Share	The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended March 31, March 31, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B Earnings per share - diluted: Numerator: Allocation of undistributed earnings $ 1,189 $ 793 $ 1,664 $ 1,202 Dividends paid 1,865 1,249 1,851 1,347 Net income attributable to common shareholders, diluted $ 3,054 $ 2,042 $ 3,515 $ 2,549 Denominator: Weighted-average common shares outstanding, basic 30,908 20,780 30,824 22,464 Weighted-average effect of dilutive securities 260 — 282 — Weighted-average common shares outstanding, diluted 31,168 20,780 31,106 22,464 Earnings per share - diluted $ 0.10 $ 0.10 $ 0.11 $ 0.11
Schedule of Antidilutive Shares Excluded from Computation of Diluted Earnings per Share	Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings per share for CRD-A because their inclusion would have been antidilutive: Three Months Ended (in thousands) March 31, March 31, Shares underlying stock options excluded 1,542 972 Performance stock grants excluded because performance conditions have not been met (1) 625 200 (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.
Schedule of Shares Issued and Included in Weighted-average Common Shares used to Compute Basic and Diluted Earnings per Share	The following table details shares issued during the three months ended March 31, 2022 and 2021. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods. Three Months Ended (in thousands) March 31, March 31, CRD-A issued under the Non-Employee Director Stock Plan 94 92 CRD-A issued under the U.K. ShareSave Scheme — 1 CRD-A issued under the Employee Stock Purchase Plan ( 6 ) —

Accumulated Other Comprehensi_2

Accumulated Other Comprehensive Loss (Tables)	3 Months Ended
	Mar. 31, 2022
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Schedule of Accumulated Other Comprehensive Income (Loss)	The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three Months Ended March 31, 2022 (in thousands) Foreign Retirement (1) AOCL Beginning balance $ ( 21,760 ) $ ( 158,681 ) $ ( 180,441 ) Other comprehensive loss before reclassifications ( 4,966 ) — ( 4,966 ) Amounts reclassified from accumulated other comprehensive income to net income — 1,676 1,676 Net current period other comprehensive (loss) income ( 4,966 ) 1,676 ( 3,290 ) Ending balance $ ( 26,726 ) $ ( 157,005 ) $ ( 183,731 ) Three Months Ended March 31, 2021 (in thousands) Foreign Retirement (1) AOCL Beginning balance $ ( 30,792 ) $ ( 168,064 ) $ ( 198,856 ) Other comprehensive income before reclassifications 10,638 — 10,638 Amounts reclassified from accumulated other comprehensive income to net income — 1,952 1,952 Net current period other comprehensive income 10,638 1,952 12,590 Ending balance $ ( 20,154 ) $ ( 166,112 ) $ ( 186,266 ) (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Income, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	3 Months Ended
	Mar. 31, 2022
Fair Value Disclosures [Abstract]
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis	The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy: Fair Value Measurements at March 31, 2022 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,028 $ 10,028 $ — $ — Liabilities: Contingent earnout liability (2) 14,288 — — 14,288 (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The contingent earnout liability relates to businesses acquired in 2021 and 2020. See Note 12, "Business Acquisitions" for more information. The Level 3 fair value of the contingent earnout liability was estimated using internally-prepared revenue and EBITDA projections, and discount rates determined using a combination of observable and unobservable market data. The Company recognized a pretax contingent earnout expense totaling $ 2,056,000 in the 2022 first quarter related to the fair value adjustment of earnout liabilities arising from recent acquisitions. The fair value adjustment is based on favorable changes to projections of acquired entities over the respective earnout periods, which span multiple years. The fair value of the contingent earnout liability is included in "Other accrued liabilities" and "Other noncurrent liabilities" on the Company's Consolidated Balance Sheets, based upon the term of the contingent earnout agreement .

Segment Information (Tables)

Segment Information (Tables)	3 Months Ended
	Mar. 31, 2022
Segment Reporting [Abstract]
Reconciliation of Operating Profit from Segments to Consolidated	Financial information for the three months ended March 31, 2022 and 2021 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below: Three Months Ended (in thousands) March 31, March 31, Revenues: North America Loss Adjusting $ 64,438 $ 56,298 International Operations 89,272 86,467 Broadspire 76,454 74,276 Platform Solutions 48,861 36,140 Total segment revenues before reimbursements 279,025 253,181 Reimbursements 8,764 8,974 Total revenues $ 287,789 $ 262,155 Segment Operating Earnings (Loss) North America Loss Adjusting $ 4,135 $ 4,361 International Operations ( 3,067 ) ( 673 ) Broadspire 6,434 6,734 Platform Solutions 8,038 4,018 Total segment operating earnings 15,540 14,440 Deduct: Unallocated corporate and shared costs, net ( 2,452 ) ( 1,414 ) Net corporate interest expense ( 1,519 ) ( 1,582 ) Stock option expense ( 205 ) ( 140 ) Amortization of customer-relationship intangible assets ( 1,726 ) ( 2,799 ) Contingent earnout adjustments ( 2,056 ) — Income before income taxes $ 7,582 $ 8,505
Schedule of Revenues By Major Service Line	Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line. Three Months Ended (in thousands) March 31, March 31, International Operations International Loss Adjusting $ 83,027 $ 80,645 Crawford Legal Services 6,245 5,822 Total Revenues before Reimbursements--International Operations $ 89,272 $ 86,467 Broadspire Claims Management $ 39,551 $ 38,151 Medical Management 36,903 36,125 Total Revenues before Reimbursements--Broadspire $ 76,454 $ 74,276 Platform Solutions Contractor Connection $ 15,263 $ 16,517 Networks 27,526 19,623 Subrogation 6,072 — Total Revenues before Reimbursements--Platform Solutions $ 48,861 $ 36,140

Business Acquisitions (Tables)

Business Acquisitions (Tables)	3 Months Ended
	Mar. 31, 2022
Business Acquisition [Line Items]
Schedule of Valuation Identified Assets Acquired and Liabilities Assumed	Assets acquired and liabilities assumed as of acquisition date are presented in the following table: HBA Group edjuster Inc. Praxis Consulting Inc. BosBoon Expertise Group B.V. November 1, 2020 August 23, 2021 October 1, 2021 October 1, 2021 (In thousands) Tangible assets Cash and cash equivalents $ 240 $ 1,723 $ — $ — Accounts receivable 1,081 1,518 119 469 Unbilled revenues 598 1,531 — 597 Right-of-use lease assets 1,502 418 430 586 Other assets 205 1,520 316 75 Total tangible assets 3,626 6,710 865 1,727 Intangible assets Customer relationships 1,574 5,346 20,000 1,384 Developed technology — 2,673 1,500 — Non-compete agreements — 157 225 — Tradenames — 1,101 2,125 346 Goodwill 5,406 12,799 26,195 1,571 Total intangible assets 6,980 22,076 50,045 3,301 Total assets acquired 10,606 28,786 50,910 5,028 Liabilities assumed Current liabilities 2,532 2,066 4,133 1,430 Operating lease liabilities 1,502 418 430 586 Tax liabilities 137 2,557 — 378 Total liabilities assumed 4,171 5,041 4,563 2,394 Net assets acquired $ 6,435 $ 23,745 $ 46,347 $ 2,634 Purchase price (cash) $ 4,026 $ 20,875 $ 21,544 $ 2,066 Deferred purchase consideration payable — 433 20,735 — Fair value of contingent consideration 2,409 2,437 4,068 568 Fair value of total consideration transferred $ 6,435 $ 23,745 $ 46,347 $ 2,634
Schedule of Preliminary Fair Values Assigned to Identifiable Intangible Assets	The following table shows the preliminary fair values assigned to identifiable intangible assets: Fair Value Weighted-Average Amortization Period (Years) (In thousands) Amortizable intangible assets Customer relationships $ 28,304 14 Developed technology 4,173 9 Non-compete agreements 382 5 Tradenames 3,572 5 Total amortizable intangible assets $ 36,431

Cash and Cash Equivalents (Tabl

Cash and Cash Equivalents (Tables)	3 Months Ended
	Mar. 31, 2022
Cash and Cash Equivalents [Abstract]
Schedule of Reconciliation of Cash, Cash Equivalents and Restricted Cash	The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the Company's unaudited Condensed Consolidated Balance Sheets that sum to the total of the same such amounts shown within the Company's unaudited Condensed Consolidated Statement of Cash Flows: March 31, 2022 December 31, 2021 March 31, 2021 December 31, 2020 (In thousands) Cash and cash equivalents $ 49,156 $ 53,228 $ 42,723 $ 44,656 Restricted cash within prepaid expenses and other current assets 711 461 — — Total cash, cash equivalents and restricted cash $ 49,867 $ 53,689 $ 42,723 $ 44,656

Basis of Presentation - VIE - A

Basis of Presentation - VIE - Additional Information (Details) - USD ($)	Mar. 31, 2022	Dec. 31, 2021
CARES Act
Variable Interest Entity
Payroll tax withholdings	$ 6,481,000
Primary Beneficiary
Variable Interest Entity
Liabilities of the deferred compensation plan	6,831,000	$ 7,060,000
Assets held in the related rabbi trust	$ 9,963,000	$ 9,925,000

Basis of Presentation - Canada

Basis of Presentation - Canada Emergency Wage Subsidy Program of 2020 - Additional Information (Details)	3 Months Ended
	Mar. 31, 2021USD ($)
Canada Emergency Wage Subsidy Program of 2020
Recognition of reduction in compensation expense	$ 1,877,000

Revenue Recognition - Additiona

Revenue Recognition - Additional Information (Details)	3 Months Ended
	Mar. 31, 2022USD ($)
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Accounts receivable, days sales outstanding	2 months
Billing after contract completion, years	1 year
Revenue, remaining performance obligation	$ 98,500,000
Amount of performance obligation Intend to recognize within next year	70.00%
Revenue from contracts with customers, practical expedient, consideration adjustment period	1 year
Accounts payable days payable outstanding	1 year
Maximum | Broadspire
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	2 years
Claims Management Services
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue remaining performance obligation expected timing of satisfaction explanation	The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time
Revenue from contracts with customers, duration, average time to close case from time of referral	5 years
Percentage of closed cases	98.00%
Claims Management Services | Minimum
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	1 year
Claims Management Services | Maximum
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	2 years

Revenue Recognition - Disaggreg

Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Disaggregation of Revenue [Line Items]
Revenues	$ 287,789	$ 262,155
North America Loss Adjusting
Disaggregation of Revenue [Line Items]
Revenues	64,438	56,298
North America Loss Adjusting | U.S.
Disaggregation of Revenue [Line Items]
Revenues	40,178	34,986
North America Loss Adjusting | Canada
Disaggregation of Revenue [Line Items]
Revenues	24,260	21,312
International Loss Adjusting
Disaggregation of Revenue [Line Items]
Revenues	83,027	80,646
International Loss Adjusting | UK
Disaggregation of Revenue [Line Items]
Revenues	30,909	29,856
International Loss Adjusting | Europe
Disaggregation of Revenue [Line Items]
Revenues	23,667	21,744
International Loss Adjusting | Australia
Disaggregation of Revenue [Line Items]
Revenues	17,131	18,237
International Loss Adjusting | Asia
Disaggregation of Revenue [Line Items]
Revenues	5,659	5,119
International Loss Adjusting | Latin America
Disaggregation of Revenue [Line Items]
Revenues	5,661	5,690
Crawford Legal Services
Disaggregation of Revenue [Line Items]
Revenues	6,245	5,821
Crawford Legal Services | UK
Disaggregation of Revenue [Line Items]
Revenues	3,141	2,278
Crawford Legal Services | Australia
Disaggregation of Revenue [Line Items]
Revenues	1,586	1,544
Crawford Legal Services | Latin America
Disaggregation of Revenue [Line Items]
Revenues	1,518	1,999
International Operations
Disaggregation of Revenue [Line Items]
Revenues	89,272	86,467
Broadspire
Disaggregation of Revenue [Line Items]
Revenues	76,454	74,276
Broadspire | Claims Management
Disaggregation of Revenue [Line Items]
Revenues	39,551	38,151
Broadspire | Medical Management
Disaggregation of Revenue [Line Items]
Revenues	36,903	36,125
Platform Solutions
Disaggregation of Revenue [Line Items]
Revenues	48,861	36,140
Platform Solutions | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	15,263	16,517
Platform Solutions | Networks
Disaggregation of Revenue [Line Items]
Revenues	27,526	19,623
Platform Solutions | Networks
Disaggregation of Revenue [Line Items]
Revenues	27,526	19,623
Platform Solutions | Subrogation [Member]
Disaggregation of Revenue [Line Items]
Revenues	$ 6,072	$ 0

Revenue Recognition - Schedule

Revenue Recognition - Schedule of Customer Contract Liabilities (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2022USD ($)
Customer Contract Liabilities
Beginning balance	$ 55,905
Quarterly additions	19,621
Revenue recognized from the prior periods	(14,682)
Revenue recognized from current quarter additions	(4,785)
Ending balance	$ 56,059

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($)	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Income Tax Disclosure [Abstract]
(Benefit) provision for income taxes	$ 2,426,000	$ 2,471,000
Effective income tax rate reconciliation, percent	32.00%	29.10%

Defined Benefit Pension Plans -

Defined Benefit Pension Plans - Schedule of Defined Benefit Plans Disclosures (Details) - Pension Plan - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 345	$ 303
Interest cost	3,394	2,818
Expected return on assets	(6,419)	(6,270)
Amortization of actuarial loss	2,527	2,642
Net periodic (benefit) cost	$ (153)	$ (507)

Defined Benefit Pension Plans_2

Defined Benefit Pension Plans - Additional Information (Details) - USD ($)	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Defined Benefit Plan Disclosure [Line Items]
Net periodic benefit cost, non-service cost	$ 498,000	$ (810,000)
U.K. Plan
Defined Benefit Plan Disclosure [Line Items]
Contributions by employer	$ 160,000	$ 157,000

Net Income Attributable to Sh_3

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Computations of Basic Net Income Attributable to Shareholders of Crawford & Company per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Class A Non-Voting
Numerator:
Allocation of undistributed earnings	$ 1,185	$ 1,658
Dividends paid	1,865	1,851
Net income attributable to common shareholders, basic	$ 3,050	$ 3,509
Denominator:
Weighted-average common shares outstanding, basic	30,908	30,824
Earnings per share - basic	$ 0.10	$ 0.11
Class B Voting
Numerator:
Allocation of undistributed earnings	$ 797	$ 1,208
Dividends paid	1,249	1,347
Net income attributable to common shareholders, basic	$ 2,046	$ 2,555
Denominator:
Weighted-average common shares outstanding, basic	20,780	22,464
Earnings per share - basic	$ 0.10	$ 0.11

Net Income Attributable to Sh_4

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Computations of Diluted Net Income Attributable to Shareholders of Crawford & Company per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Class A Non-Voting
Numerator:
Allocation of undistributed earnings	$ 1,189	$ 1,664
Dividends paid	1,865	1,851
Net income attributable to common shareholders, diluted	$ 3,054	$ 3,515
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	30,908	30,824
Weighted-average effect of dilutive securities	260	282
Weighted-average common shares outstanding, diluted	31,168	31,106
Earnings per share - diluted	$ 0.10	$ 0.11
Class B Voting
Numerator:
Allocation of undistributed earnings	$ 793	$ 1,202
Dividends paid	1,249	1,347
Net income attributable to common shareholders, diluted	$ 2,042	$ 2,549
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	20,780	22,464
Weighted-average common shares outstanding, diluted	20,780	22,464
Earnings per share - diluted	$ 0.10	$ 0.11

Net Income Attributable to Sh_5

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Antidilutive Shares Excluded from Computation of Diluted Earnings per Share (Details) - shares shares in Thousands		3 Months Ended
		Mar. 31, 2022	Mar. 31, 2021
Shares Underlying Stock Options Excluded
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)		1,542	972
Performance Stock Grants Excluded because Performance Conditions Have Not Been Met
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)	[1]	625	200
[1]	Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.

Net Income Attributable to Sh_6

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Shares Issued and Included in Weighted-average Common Shares used to Compute Basic and Diluted Earnings per Share (Details) - Class A Non-Voting - shares shares in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
CRD-A Issued under the Non-Employee Director Stock Plan
Share-based Compensation Arrangement
Shares issued repurchased activity	94	92
CRD-A Issued under the U.K. ShareSave Scheme
Share-based Compensation Arrangement
Shares issued repurchased activity	0	1
Employee Stock Purchase Plan
Share-based Compensation Arrangement
Shares issued repurchased activity	(6)	0

Net Income Attributable to Sh_7

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Additional Information (Details) - $ / shares	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021	Feb. 10, 2022	Dec. 31, 2021	Nov. 04, 2021	May 09, 2019
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)			5,000,000
Number of shares remaining to be repurchased (shares)				413,317
Class A Non-Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)	1,498,084	90,062
Average cost (USD per share)	$ 7.23	$ 8.05
Class B Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)	719,874	58,837
Average cost (USD per share)	$ 7.31	$ 7.90
Repurchase Authorization 2019 | Common Stock
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)						2,000,000
Repurchase Authorization 2021 | Common Stock
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)					2,000,000

Accumulated Other Comprehensi_3

Accumulated Other Comprehensive Loss - Additional Information (Details) - USD ($)	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income Loss [Line Items]
Adjustment for long-term intercompany transactions, net of tax	$ 562,000	$ 822,000

Accumulated Other Comprehensi_4

Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2022		Mar. 31, 2021
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		$ 211,397	[1]	$ 186,928
Ending balance		195,476		202,558
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(21,760)		(30,792)
Other comprehensive loss before reclassifications		(4,966)		10,638
Amounts reclassified from accumulated other comprehensive income to net income		0		0
Net current period other comprehensive (loss) income		(4,966)		10,638
Ending balance		(26,726)		(20,154)
Retirement Liabilities
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance	[2]	(158,681)		(168,064)
Other comprehensive loss before reclassifications	[2]	0		0
Amounts reclassified from accumulated other comprehensive income to net income	[2]	1,676		1,952
Net current period other comprehensive (loss) income	[2]	1,676		1,952
Ending balance	[2]	(157,005)		(166,112)
AOCL Attributable to Shareholders of Crawford & Company
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(180,441)		(198,856)
Other comprehensive loss before reclassifications		(4,966)		10,638
Amounts reclassified from accumulated other comprehensive income to net income		1,676		1,952
Net current period other comprehensive (loss) income		(3,290)		12,590
Ending balance		$ (183,731)		$ (186,266)
[1]	Derived from the audited Consolidated Balance Sheet
[2]	(1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Income, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements - Sched

Fair Value Measurements - Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis (Details) $ in Thousands	Mar. 31, 2022USD ($)
Liabilities:
Contingent earnout liability	$ 14,288
Money Market Funds
ASSETS
Money market funds	10,028
Quoted Prices in Active Markets (Level 1) | Money Market Funds
ASSETS
Money market funds	10,028
Significant Unobservable Inputs (Level 3)
Liabilities:
Contingent earnout liability	$ 14,288

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details)	3 Months Ended
	Mar. 31, 2022USD ($)
Liabilities:
Transfers of assets measured on a recurring basis out of Level 1 into Level 2	$ 0
Transfers of assets measured on a recurring basis out of Level 2 into Level 1	0
Transfers of assets measured on a recurring basis into Level 3	0
Transfers of assets measured on a recurring basis out Level 3	$ 0
Debt instrument, variable interest rate duration between resets	90 days
Pretax Contingent Earnout Expense	$ 2,056,000

Segment Information - Reconcili

Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 287,789	$ 262,155
Net corporate interest expense	(1,519)	(1,582)
Contingent earnout adjustments	(2,056)	0
Income Before Income Taxes	7,582	8,505
Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	15,540	14,440
Segment Reconciling Items
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Unallocated corporate and shared costs, net	(2,452)	(1,414)
Net corporate interest expense	(1,519)	(1,582)
Stock option expense	(205)	(140)
Amortization of customer-relationship intangible assets	(1,726)	(2,799)
Contingent earnout adjustments	(2,056)	0
North America Loss Adjusting
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	64,438	56,298
North America Loss Adjusting | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	4,135	4,361
International Operations
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	89,272	86,467
International Operations | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	(3,067)	(673)
Broadspire
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	76,454	74,276
Broadspire | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	6,434	6,734
Platform Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	48,861	36,140
Platform Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	8,038	4,018
Service
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	279,025	253,181
Service | North America Loss Adjusting | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	64,438	56,298
Service | International Operations
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	89,272	86,467
Service | International Operations | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	89,272	86,467
Service | Broadspire
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	76,454	74,276
Service | Broadspire | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	76,454	74,276
Service | Platform Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	48,861	36,140
Service | Platform Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	48,861	36,140
Reimbursements
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 8,764	$ 8,974

Segment Information - Schedule

Segment Information - Schedule of Revenues By Major Service Line (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Revenue from External Customer
Revenues	$ 287,789	$ 262,155
International Operations
Revenue from External Customer
Revenues	89,272	86,467
Broadspire
Revenue from External Customer
Revenues	76,454	74,276
Platform Solutions
Revenue from External Customer
Revenues	48,861	36,140
International Loss Adjusting | International Operations
Revenue from External Customer
Revenues	83,027	80,645
Crawford Legal Services | International Operations
Revenue from External Customer
Revenues	6,245	5,822
Claims Management | Broadspire
Revenue from External Customer
Revenues	39,551	38,151
Medical Management | Broadspire
Revenue from External Customer
Revenues	36,903	36,125
Service
Revenue from External Customer
Revenues	279,025	253,181
Service | International Operations
Revenue from External Customer
Revenues	89,272	86,467
Service | Broadspire
Revenue from External Customer
Revenues	76,454	74,276
Service | Platform Solutions
Revenue from External Customer
Revenues	48,861	36,140
Contractor Connection | Platform Solutions
Revenue from External Customer
Revenues	15,263	16,517
Networks | Platform Solutions
Revenue from External Customer
Revenues	27,526	19,623
Subrogation | Platform Solutions
Revenue from External Customer
Revenues	$ 6,072	$ 0

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details)	Mar. 31, 2022USD ($)
Letter of credit subcommitment
Loss Contingencies [Line Items]
Letters of credit outstanding amount	$ 11,277,000

Business Acquisitions - Additio

Business Acquisitions - Additional Information (Details) - USD ($)	Oct. 01, 2021	Aug. 23, 2021	Nov. 01, 2020	Mar. 31, 2022
HBA Group
Business Acquisition [Line Items]
Membership interest percentage			100.00%
Initial lump-sum payment of purchase price			$ 4,026,000
Business combinations, total consideration			2,409,000
Reduction in Goodwill and Deferred Tax Liability				$ 827,000
HBA Group | Maximum
Business Acquisition [Line Items]
Payment to acquire business			$ 3,200,000
Edjuster Inc
Business Acquisition [Line Items]
Membership interest percentage		100.00%
Initial lump-sum payment of purchase price		$ 20,875,000
Business combinations, total consideration				2,437,000
Working capital adjustment payable		433,000
earnout potential amount		$ 13,334,000
Praxis Consulting Inc
Business Acquisition [Line Items]
Membership interest percentage	100.00%
Initial lump-sum payment of purchase price	$ 21,544,000
Business combinations, total consideration	4,068,000			6,124,000
Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability				$ 2,056,000
Working capital adjustment payable	735,000
business combination deferred cash payment	20,000,000
earnout potential amount	10,000,000
BosBoon Expertise Group B.V.
Business Acquisition [Line Items]
Initial lump-sum payment of purchase price	2,066,000
Business combinations, total consideration	568,000
earnout potential amount	$ 1,854,000

Business Acquisitions - Schedul

Business Acquisitions - Schedule of Valuation Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Oct. 01, 2021	Aug. 23, 2021	Nov. 01, 2020	Mar. 31, 2022
ASSETS
Total intangible assets				$ 36,431
Customer Relationships
ASSETS
Total intangible assets				28,304
Developed technology
ASSETS
Total intangible assets				4,173
Non - compete agreements
ASSETS
Total intangible assets				382
Tradenames
ASSETS
Total intangible assets				$ 3,572
HBA Group
ASSETS
Cash and cash equivalents			$ 240
Accounts receivable			1,081
Unbilled revenues			598
Right-of-use lease assets			1,502
Other assets			205
Total tangible assets			3,626
Total intangible assets			6,980
Total assets acquired			10,606
Liabilities:
Current liabilities			2,532
Operating lease liabilities			1,502
Tax liabilities			137
Total liabilities assumed			4,171
Net assets acquired before noncontrolling interest			6,435
Purchase price (cash)			4,026
Deferred purchase consideration payable			0
Fair value of contingent consideration			2,409
Fair value of total consideration transferred			6,435
HBA Group | Customer Relationships
ASSETS
Total intangible assets			1,574
HBA Group | Developed technology
ASSETS
Total intangible assets			0
HBA Group | Non - compete agreements
ASSETS
Total intangible assets			0
HBA Group | Tradenames
ASSETS
Total intangible assets			0
HBA Group | Goodwill
ASSETS
Total intangible assets			$ 5,406
Edjuster Inc
ASSETS
Cash and cash equivalents		$ 1,723
Accounts receivable		1,518
Unbilled revenues		1,531
Right-of-use lease assets		418
Other assets		1,520
Total tangible assets		6,710
Total intangible assets		22,076
Total assets acquired		28,786
Liabilities:
Current liabilities		2,066
Operating lease liabilities		418
Tax liabilities		2,557
Total liabilities assumed		5,041
Net assets acquired before noncontrolling interest		23,745
Purchase price (cash)		20,875
Deferred purchase consideration payable		433
Fair value of contingent consideration		2,437
Fair value of total consideration transferred		23,745
Edjuster Inc | Customer Relationships
ASSETS
Total intangible assets		5,346
Edjuster Inc | Developed technology
ASSETS
Total intangible assets		2,673
Edjuster Inc | Non - compete agreements
ASSETS
Total intangible assets		157
Edjuster Inc | Tradenames
ASSETS
Total intangible assets		1,101
Edjuster Inc | Goodwill
ASSETS
Total intangible assets		$ 12,799
Praxis Consulting Inc
ASSETS
Cash and cash equivalents	$ 0
Accounts receivable	119
Unbilled revenues	0
Right-of-use lease assets	430
Other assets	316
Total tangible assets	865
Total intangible assets	50,045
Total assets acquired	50,910
Liabilities:
Current liabilities	4,133
Operating lease liabilities	430
Tax liabilities	0
Total liabilities assumed	4,563
Net assets acquired before noncontrolling interest	46,347
Purchase price (cash)	21,544
Deferred purchase consideration payable	20,735
Fair value of contingent consideration	4,068
Fair value of total consideration transferred	46,347
Praxis Consulting Inc | Customer Relationships
ASSETS
Total intangible assets	20,000
Praxis Consulting Inc | Developed technology
ASSETS
Total intangible assets	1,500
Praxis Consulting Inc | Non - compete agreements
ASSETS
Total intangible assets	225
Praxis Consulting Inc | Tradenames
ASSETS
Total intangible assets	2,125
Praxis Consulting Inc | Goodwill
ASSETS
Total intangible assets	26,195
BosBoon Expertise Group B.V.
ASSETS
Cash and cash equivalents	0
Accounts receivable	469
Unbilled revenues	597
Right-of-use lease assets	586
Other assets	75
Total tangible assets	1,727
Total intangible assets	3,301
Total assets acquired	5,028
Liabilities:
Current liabilities	1,430
Operating lease liabilities	586
Tax liabilities	378
Total liabilities assumed	2,394
Net assets acquired before noncontrolling interest	2,634
Purchase price (cash)	2,066
Deferred purchase consideration payable	0
Fair value of contingent consideration	568
Fair value of total consideration transferred	2,634
BosBoon Expertise Group B.V. | Customer Relationships
ASSETS
Total intangible assets	1,384
BosBoon Expertise Group B.V. | Developed technology
ASSETS
Total intangible assets	0
BosBoon Expertise Group B.V. | Non - compete agreements
ASSETS
Total intangible assets	0
BosBoon Expertise Group B.V. | Tradenames
ASSETS
Total intangible assets	346
BosBoon Expertise Group B.V. | Goodwill
ASSETS
Total intangible assets	$ 1,571

Business Acquisitions - Sched_2

Business Acquisitions - Schedule of Preliminary Fair Values Assigned to Identifiable Intangible Assets (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2022USD ($)
Business Acquisition [Line Items]
Total intangible assets	$ 36,431
Customer Relationships
Business Acquisition [Line Items]
Total intangible assets	$ 28,304
Weighted-Average Amortization Period (Years)	14 years
Developed technology
Business Acquisition [Line Items]
Total intangible assets	$ 4,173
Weighted-Average Amortization Period (Years)	9 years
Non - compete agreements
Business Acquisition [Line Items]
Total intangible assets	$ 382
Weighted-Average Amortization Period (Years)	5 years
Tradenames
Business Acquisition [Line Items]
Total intangible assets	$ 3,572
Weighted-Average Amortization Period (Years)	5 years

Cash and Cash Equivalents - Sch

Cash and Cash Equivalents - Schedule of Reconciliation of Cash, Cash Equivalents and Restricted Cash (Details) - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021		Mar. 31, 2021	Dec. 31, 2020
Cash and Cash Equivalents [Line Items]
Cash and cash equivalents	$ 49,156	$ 53,228	[1]	$ 42,723	$ 44,656
Total cash, cash equivalents and restricted cash	49,867	53,689		42,723	44,656
Prepaid Expenses And Other Current Assets
Cash and Cash Equivalents [Line Items]
Restricted Cash and Cash Equivalents	$ 711	$ 461		$ 0	$ 0
[1]	Derived from the audited Consolidated Balance Sheet

Subsequent Events - Additional

Subsequent Events - Additional Information (Details) - USD ($)	Apr. 01, 2022	Oct. 01, 2021	Feb. 10, 2022
Subsequent Event [Line Items]
Number of shares authorized to be repurchased (shares)			5,000,000
Praxis Consulting Inc
Subsequent Event [Line Items]
Membership interest percentage		100.00%
Initial lump-sum payment of purchase price		$ 21,544,000
BosBoon Expertise Group B.V.
Subsequent Event [Line Items]
Initial lump-sum payment of purchase price		$ 2,066,000
Subsequent Event | R.P. van Dijk B.V
Subsequent Event [Line Items]
Initial lump-sum payment of purchase price	$ 4,400,000
Subsequent Event | R.P. van Dijk B.V | Maximum
Subsequent Event [Line Items]
Payment to acquire business	$ 2,200,000