Crawford & Company (CRD-B) 10-Q 3 Aug 23 2023 Q2 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	6 Months Ended
	Jun. 30, 2023	Jul. 27, 2023
Document Information [Line Items]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Jun. 30, 2023
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q2
Entity Registrant Name	CRAWFORD & CO
Entity Central Index Key	0000025475
Current Fiscal Year End Date	--12-31
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Shell Company	false
Entity File Number	1-10356
Entity Incorporation, State or Country Code	GA
Entity Address, Address Line One	5335 Triangle Parkway
Entity Address, City or Town	Peachtree Corners
Entity Address, State or Province	GA
Entity Address, Postal Zip Code	30092
Entity Tax Identification Number	58-0506554
City Area Code	404
Local Phone Number	300-1000
Document Quarterly Report	true
Document Transition Report	false
Class A Non-Voting
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		29,138,906
Title of 12(b) Security	Class A Common Stock — $1.00 Par Value
Trading Symbol	CRD-A
Security Exchange Name	NYSE
Class B Voting
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		19,848,490
Title of 12(b) Security	Class B Common Stock — $1.00 Par Value
Trading Symbol	CRD-B
Security Exchange Name	NYSE

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations Unaudited - USD ($) shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Revenues:
Revenues	$ 333,738,000	$ 303,651,000	$ 658,334,000	$ 591,440,000
Costs and Expenses:
Reimbursements	247,104,000	228,440,000	485,786,000	442,785,000
Selling, general, and administrative expenses	66,582,000	65,397,000	129,951,000	130,239,000
Corporate interest expense, net of interest income	4,309,000	1,780,000	8,708,000	3,298,000
Total Costs and Expenses	317,995,000	295,617,000	624,445,000	576,322,000
Other (Loss) Income, net	(2,192,000)	571,000	(4,337,000)	1,069,000
Income Before Income Taxes	13,551,000	8,605,000	29,552,000	16,187,000
Provision for Income Taxes	5,206,000	2,768,000	10,477,000	5,194,000
Net Income	8,345,000	5,837,000	19,075,000	10,993,000
Net Loss (Income) Attributable to Noncontrolling Interests	82,000	(7,000)	33,000	(67,000)
Net Income Attributable to Shareholders of Crawford & Company	$ 8,427,000	$ 5,830,000	$ 19,108,000	$ 10,926,000
Class A Non-Voting
Earnings Per Share - Basic:
Earnings per share - basic	$ 0.17	$ 0.12	$ 0.39	$ 0.22
Earnings Per Share - Diluted:
Earnings per share - diluted	$ 0.17	$ 0.12	$ 0.39	$ 0.22
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted-average common shares outstanding, basic	28,956	28,757	28,899	29,827
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, diluted	29,770	29,145	29,456	30,151
Class B Voting
Earnings Per Share - Basic:
Earnings per share - basic	$ 0.17	$ 0.12	$ 0.39	$ 0.22
Earnings Per Share - Diluted:
Earnings per share - diluted	$ 0.17	$ 0.12	$ 0.39	$ 0.22
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted-average common shares outstanding, basic	19,848	19,987	19,848	20,381
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, diluted	19,848	19,987	19,848	20,381
Service
Revenues:
Revenues	$ 320,665,000	$ 293,345,000	$ 633,657,000	$ 572,370,000
Costs and Expenses:
Reimbursements	234,031,000	218,134,000	461,109,000	423,715,000
Reimbursements
Revenues:
Revenues	13,073,000	10,306,000	24,677,000	19,070,000
Costs and Expenses:
Reimbursements	$ 13,073,000	$ 10,306,000	$ 24,677,000	$ 19,070,000

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Operations Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Income Statement [Abstract]
Interest income	$ 660	$ 339	$ 936	$ 358

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Comprehensive Income Unaudited - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Statement of Comprehensive Income [Abstract]
Net income	$ 8,345	$ 5,837	$ 19,075	$ 10,993
Other Comprehensive Income (Loss)
Net foreign currency translation gain (loss), net of tax of $0 and $0, respectively	(1,984)	(6,992)	5,706	(11,944)
Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $609 and $679, $1,340 and $1,271, respectively	2,653	2,017	4,739	3,693
Other Comprehensive Income (Loss)	669	(4,975)	10,445	(8,251)
Comprehensive Income	9,014	862	29,520	2,742
Comprehensive loss attributable to noncontrolling interests	76	127	69	53
Comprehensive Income Attributable to Shareholders of Crawford & Company	$ 9,090	$ 989	$ 29,589	$ 2,795

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Comprehensive Income Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Statement of Comprehensive Income [Abstract]
OCI, Tax on foreign currency translation gain (loss)	$ 0	$ 0	$ 0	$ 0
OCI, Tax on amortization of actuarial losses on retirement plans included in net periodic pension cost	$ 609	$ 679	$ 1,340	$ 1,271

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets Unaudited - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022	[1]
Current Assets:
Cash and cash equivalents	$ 47,479	$ 46,007
Accounts receivable, less allowance for expected credit losses of $9,610 and $9,322, respectively	160,333	141,106
Unbilled revenues, at estimated billable amounts	129,121	126,274
Income taxes receivable	9,164	9,098
Prepaid expenses and other current assets	29,032	28,782
Total Current Assets	375,129	351,267
Net Property and Equipment	25,406	27,809
Other Assets:
Operating lease right-of-use assets, net	92,535	93,334
Goodwill	76,720	76,622
Intangible assets arising from business acquisitions, net	86,852	88,039
Capitalized software costs, net	90,119	82,975
Deferred income tax assets	18,812	19,573
Other noncurrent assets	56,201	51,888
Total Other Assets	421,239	412,431
TOTAL ASSETS	821,774	791,507
Current Liabilities:
Short-term borrowings	30,552	27,048
Accounts payable	44,094	50,847
Accrued compensation and related costs	76,558	79,285
Self-insured risks	15,500	12,614
Income taxes payable	143	1,208
Operating lease liability	24,028	22,910
Other accrued liabilities	64,518	56,293
Deferred revenues	33,950	29,282
Total Current Liabilities	289,343	279,487
Noncurrent Liabilities:
Long-term debt and finance leases, less current installments	212,217	211,810
Operating lease liability	82,359	84,628
Deferred revenues	25,472	24,737
Accrued pension liabilities	25,250	25,914
Other noncurrent liabilities	37,238	41,553
Total Noncurrent Liabilities	382,536	388,642
Shareholders' Investment:
Additional paid-in capital	81,025	78,158
Retained earnings	226,348	213,094
Accumulated other comprehensive loss	(204,840)	(215,321)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	151,358	124,543
Noncontrolling interests	(1,463)	(1,165)
Total Shareholders' Investment	149,895	123,378
TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT	821,774	791,507
Class A Non-Voting
Shareholders' Investment:
common stock, Class A and Class B	28,977	28,764
Class B Voting
Shareholders' Investment:
common stock, Class A and Class B	$ 19,848	$ 19,848
[1] Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets Unaudited (Parenthetical) - USD ($) shares in Thousands, $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Current Assets:
Allowance for doubtful accounts	$ 9,610	$ 9,322
Class A Non-Voting
Shareholders' Investment:
Par or stated value per share (USD per share)	$ 1	$ 1
Shares authorized (shares)	50,000	50,000
Shares issued (shares)	28,977	28,764
Shares outstanding (shares)	28,977	28,764
Class B Voting
Shareholders' Investment:
Par or stated value per share (USD per share)	$ 1	$ 1
Shares authorized (shares)	50,000	50,000
Shares issued (shares)	19,848	19,848
Shares outstanding (shares)	19,848	19,848

Condensed Consolidated Statem_5

Condensed Consolidated Statements of Cash Flows Unaudited - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022
Cash Flows From Operating Activities:
Net income	$ 19,075	$ 10,993
Reconciliation of net income to net cash provided by (used in) operating activities:
Depreciation and amortization	18,241	18,455
Stock-based compensation	2,609	3,410
Loss (gain) on disposal of property and equipment	116	(1,544)
Contingent earnout adjustments	973	2,359
Changes in operating assets and liabilities:
Accounts receivable, net	(15,107)	1,241
Unbilled revenues, net	1,828	(27,557)
Accrued or prepaid income taxes	(1,217)	(5,275)
Accounts payable and accrued liabilities	(3,928)	(9,403)
Deferred revenues	4,529	(1,080)
Accrued retirement costs	750	(3,016)
Prepaid expenses and other operating activities	(700)	(1,335)
Net cash provided by (used in) operating activities	27,169	(12,752)
Cash Flows From Investing Activities:
Acquisitions of property and equipment	(1,914)	(3,123)
Capitalization of computer software costs	(16,031)	(12,561)
Payments for business acquisitions, net of cash acquired	0	(25,941)
Cash proceeds from sale of property and equipment	0	3,032
Net cash used in investing activities	(17,945)	(38,593)
Cash Flows From Financing Activities:
Cash dividends paid	(5,854)	(6,034)
Repurchases of common stock	0	(26,749)
Increases in revolving credit facility borrowings	20,958	86,865
Payments on revolving credit facility borrowings	(18,879)	(6,011)
Payments of contingent consideration on acquisitions	(4,916)	(1,654)
Other financing activities	213	(285)
Net cash (used in) provided by financing activities	(8,478)	46,132
Effects of exchange rate changes on cash and cash equivalents	1,062	(1,400)
Increase (Decrease) in Cash, Cash Equivalents, and Restricted Cash	1,808	(6,613)
Cash, Cash Equivalents, and Restricted Cash at Beginning of Year	46,645	53,689
Cash, Cash Equivalents, and Restricted Cash at End of Period	$ 48,453	$ 47,076

Condensed Consolidated Statem_6

Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($) $ in Thousands	3 Months Ended					6 Months Ended
	Jun. 30, 2023	Mar. 31, 2023		Jun. 30, 2022	Mar. 31, 2022	Jun. 30, 2023		Jun. 30, 2022
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	$ 141,827	$ 123,378	[1]	$ 195,476	$ 211,397	$ 123,378	[1]	$ 211,397
Net income (loss)	8,345	10,730		5,837	5,156
Other comprehensive income (loss)	669	9,776		(4,975)	(3,276)	10,445		(8,251)
Cash dividends paid	(2,929)	(2,925)		(2,920)	(3,114)
Stock-based compensation	1,586	1,023		1,750	1,660
Repurchases of common stock				(10,660)	(16,089)
Shares issued in connection with stock-based compensation plans, net	397	74
Dividends paid to noncontrolling interests		(229)			(258)
Ending balance	149,895	141,827		184,508	195,476	149,895		184,508
Common Stock | Class A Non-Voting
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	28,925	28,764		29,587	30,996	28,764		30,996
Repurchases of common stock				(1,159)	(1,498)
Shares issued in connection with stock-based compensation plans, net	52	161			89
Ending balance	28,977	28,925		28,428	29,587	28,977		28,428
Common Stock | Class B Voting
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	19,848	19,848		20,092	20,812	19,848		20,812
Repurchases of common stock				(244)	(720)
Ending balance	19,848	19,848		19,848	20,092	19,848		19,848
Additional Paid-In Capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	79,094	78,158		75,800	74,229	78,158		74,229
Stock-based compensation	1,586	1,023		1,750	1,660
Shares issued in connection with stock-based compensation plans, net	345	(87)			(89)
Ending balance	81,025	79,094		77,550	75,800	81,025		77,550
Retained Earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	220,850	213,094		254,480	266,369	213,094		266,369
Net income (loss)	8,427	10,681		5,830	5,096
Cash dividends paid	(2,929)	(2,925)		(2,920)	(3,114)
Repurchases of common stock				(9,257)	(13,871)
Ending balance	226,348	220,850		248,133	254,480	226,348		248,133
AOCL attributable to shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	(205,503)	(215,321)		(183,731)	(180,441)	(215,321)		(180,441)
Other comprehensive income (loss)	663	9,818		(4,841)	(3,290)
Ending balance	(204,840)	(205,503)		(188,572)	(183,731)	(204,840)		(188,572)
Shareholders' Investment Attributable to Shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	143,214	124,543		196,228	211,965	124,543		211,965
Net income (loss)	8,427	10,681		5,830	5,096
Other comprehensive income (loss)	663	9,818		(4,841)	(3,290)
Cash dividends paid	(2,929)	(2,925)		(2,920)	(3,114)
Stock-based compensation	1,586	1,023		1,750	1,660
Repurchases of common stock				(10,660)	(16,089)
Shares issued in connection with stock-based compensation plans, net	397	74
Ending balance	151,358	143,214		185,387	196,228	151,358		185,387
Noncontrolling Interests
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	(1,387)	(1,165)		(752)	(568)	(1,165)		(568)
Net income (loss)	(82)	49		7	60
Other comprehensive income (loss)	6	(42)		(134)	14
Dividends paid to noncontrolling interests		(229)			(258)
Ending balance	$ (1,463)	$ (1,387)		$ (879)	$ (752)	$ (1,463)		$ (879)
[1] Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Statem_7

Condensed Consolidated Statements of Shareholders' Investment Unaudited (Parenthetical) - $ / shares	3 Months Ended
	Jun. 30, 2023	Mar. 31, 2023	Jun. 30, 2022	Mar. 31, 2022
Class A Non-Voting
Class of Stock [Line Items]
Cash dividends paid (in dollars per share)	$ 0.06	$ 0.06	$ 0.06	$ 0.06
Class B Voting
Class of Stock [Line Items]
Cash dividends paid (in dollars per share)	$ 0.06	$ 0.06	$ 0.06	$ 0.06

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Pay vs Performance Disclosure
Net Income (Loss)	$ 8,427	$ 5,830	$ 19,108	$ 10,926

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Jun. 30, 2023
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Basis of Presentation

Basis of Presentation	6 Months Ended
	Jun. 30, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	1. Basis of Presentation The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Due to the impact of weather activity and other macroeconomic uncertainties, the Company's operating results for the three and six months ended June 30, 2023 and financial position as of June 30, 2023 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2023 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2022 other than as disclosed herein. The Company has four reportable segments consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. Significant intercompany transactions have been eliminated in consolidation. The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2022 has been derived from the audited consolidated financial statements as of that date. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2022. The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and also considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan. At June 30, 2023 and December 31, 2022, the liabilities of the deferred compensation pla n were $ 5,942,000 and $ 6,395,000 , respectively, which represented obligations of the Company rather than of the rabbi trust, and the values of the assets held in the related rabbi trust were $ 10,139,000 and $ 10,083,000 , respectively. These liabilities and assets are included in "Other noncurrent liabilities" and "Other noncurrent assets," respectively, on the Company's unaudited Condens ed Consolidated Balance Sheets. Noncontrolling interests represent the minority shareholders' share of the net income or loss and share holders' investment in consolidated subsidiaries. Noncontrolling interests are presented as a component of shareholders' investment in the unaudited Condensed Consolidated Balance Sheets and reflect the initial fair value of these investments by noncontrolling shareholders, along with their proportionate share of the income or loss of the subsidiaries, less any dividends or distributions.

Recently Issued Accounting Stan

Recently Issued Accounting Standards	6 Months Ended
	Jun. 30, 2023
Accounting Changes and Error Corrections [Abstract]
Recently Issued Accounting Standards	2. Recently Issued Accounting Standards Adoption of New Accounting Standards Accounting for Contract Assets and Contract Liabilities from Contracts with Customers In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers , which requires an acquirer in a business combination to recognize and measure contract assets and contract liabilities in accordance with Accounting Standards Codification Topic 606. ASU 2021-08 was effective for fiscal years beginning after December 15, 2022. The adoption of this guidance did not have a material effect on the Company's results of operations, financial condition, or cash flows.

Revenue Recognition

Revenue Recognition	6 Months Ended
	Jun. 30, 2023
Revenue from Contract with Customer [Abstract]
Revenue Recognition	3. Revenue Recognition Revenue from Contracts with Customers Revenues are recognized when control of the promised services is transferred to the Company's customers in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenues are recognized net of any sales, use or value added taxes collected from customers, which are subsequently remitted to governmental authorities. As the Company completes its performance obligations which are identified below, it has an unconditional right to consideration as outlined in the Company's contracts. Generally, the Company's accounts receivable are expected to be collected in less than two months . The Company's North America Loss Adjusting and International Operations segments generate revenue for adjusting services provided to insurance companies and self-insured entities related to property and casualty losses caused by physical damage to commercial and residential real property and certain types of personal property. These segments also generate revenues for claims management services provided to insurance companies and self-insured entities related to large, complex losses with technical adjusting and industry experts servicing a broad range of industries. The Company charges on a fee-per-claim basis for each optional purchase of the claims management services exercised by its customer. The Company also performs Legal Services within its International Operations segment. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. Task assignment services are single optional purchase performance obligations which are generally satisfied at a point in time when the control of the service is transferred to the customer. Therefore, revenue is recognized when the customer receives the service requested. The following table presents North America Loss Adjusting revenues before reimbursements disaggregated by geography for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, U.S. $ 51,720 $ 41,099 $ 104,486 $ 81,277 Canada 24,107 24,676 48,468 48,936 Total North America Loss Adjusting Revenues before Reimbursements $ 75,827 $ 65,775 $ 152,954 $ 130,213 The following table presents International Operations revenues before reimbursements disaggregated by geography and service line for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, U.K. $ 32,273 $ 30,317 $ 63,005 $ 61,226 Europe 23,160 24,015 45,924 47,682 Australia 20,523 21,319 41,159 38,450 Asia 5,888 5,521 11,515 11,180 Latin America 7,456 5,736 13,691 11,397 International Loss Adjusting $ 89,300 $ 86,908 $ 175,294 $ 169,935 Crawford Legal Services $ 6,012 $ 6,802 $ 11,881 $ 13,047 Total International Operations Revenues before Reimbursements $ 95,312 $ 93,710 $ 187,175 $ 182,982 The Company’s Broadspire segment is a third party administrator that generates revenue through its Claims Management and Medical Management service lines. The Claims Management service line includes Workers' Compensation, Liability, Property and Disability Claims Management. This service line also performs additional services such as Accident & Health claims programs, including Affinity type claims, and Disability and Leave Management services. Each claim referred by the customer is considered an additional optional purchase of claims management services under the agreement with the customer. The transaction price is specified in the contract and is fixed for each service. Revenue is recognized over time as services are provided as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document, and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type applied utilizing a portfolio approach based on time elapsed for these claims as the Company believes this is the most accurate depiction of the transfer of claims management services to its customer. Broadspire also provides claims management services on a monthly basis for which revenue is recognized over time monthly based on claims received and staff required to complete our claim handling obligations. Broadspire also provides Risk Management Information Services and Account Administration services. For non-claim services provided in our Claims Management service line, revenue is recognized over time as services are provided and control of these services is transferred to the customer. Revenue is recognized as time elapses as this is the most accurate depiction of the transfer of the service to the customer. The Company's obligation to manage claims under the Claims Management service line can range from less than one year , on a one- or two-year basis or for the lifetime of the claim. Under certain claims management agreements, the Company receives consideration from a customer at contract inception prior to transferring services to the customer, however, it would begin performing services immediately. The period between a customer’s payment of consideration and the completion of the promised services could be greater than one year. There is no difference between the amount of promised consideration and the cash selling price of the promised services. The fee is billed upfront by the Company in order to provide customers with simplified and predictable ways of purchasing its services and it is customary to invoice service fees when the claim is assigned. The Company considered whether a significant financing component exists and determined that there is not a significant financing component at the contract level. The Medical Management service line offers case managers who provide administration services by proactively managing medical treatment plans for claimants while facilitating an understanding of and participation in their rehabilitation process. Revenue for Medical Management services is recognized over time as the performance obligations are satisfied through the effort expended to manage the medical treatment for claimants and control of these services is transferred to the customer. Medical Management services are generally billed based on time incurred, are considered variable consideration, and revenue is recognized at the amount in which the Company has the right to invoice for services performed. This method of revenue recognition is the most accurate depiction of the transfer of the Medical Management services to the customer. The Company also performs medical bill review services. Medical bill review services provide an analysis of medical charges for clients’ claims to identify opportunities for savings. Medical bill review services revenues are recognized over time as control of the service is transferred to the customer. Revenue is recognized based upon the transfer of the results of the medical bill review service to the customer as this is the most accurate depiction of the transfer of the service to the customer. The following table presents Broadspire revenues before reimbursements disaggregated by service line for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Claims Management $ 41,394 $ 40,426 $ 81,630 $ 79,977 Medical Management 42,494 39,688 83,440 76,591 Total Broadspire Revenues before Reimbursements $ 83,888 $ 80,114 $ 165,070 $ 156,568 The Company's Crawford Platform Solutions segment principally generates revenues through its Contractor Connection, Networks and Subrogation service lines. The Contractor Connection service line generates revenue through its independently managed contractor network. Contractor Connection primarily generates revenue by receiving a fee for each project that is sold by its network of contractors. Revenue is recognized at a point in time once the consumer accepts the contractor's proposal as Contractor Connection’s performance obligation of referring projects to its contractors has been completed and the Company is entitled to consideration at that time. The contractor takes control of the service upon the consumer’s acceptance of the contractor’s proposal. The Networks service line generates revenues for claims management services provided to insurance companies and self-insured entities related to property, casualty and catastrophic losses. Networks also generates revenue by providing on-demand inspection, verification and other task specific field services for businesses and consumers. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims, applied based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. The Subrogation service line provides subrogation recovery and consultative services for the property and casualty insurance industry. Revenue is recognized at a point in time when the subrogation is successful and cash consideration is received. The following table presents Platform Solutions revenues before reimbursements disaggregated by service line for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Contractor Connection $ 19,797 $ 17,396 $ 39,098 $ 32,659 Networks 38,464 32,505 75,867 60,031 Subrogation 7,377 3,845 13,493 9,917 Total Platform Solutions Revenues before Reimbursements $ 65,638 $ 53,746 $ 128,458 $ 102,607 In the normal course of business, the Company's segments incur certain out-of-pocket expenses that are thereafter reimbursed by its customers. The Company controls the promised good or service before it is transferred to its customer, therefore it is a principal in the transaction. These out-of-pocket expenses and associated reimbursements are reported on a gross basis within expenses and revenues, respectively, in the Company's unaudited Condensed Consolidated Statements of Operations. Claims Management Performance Obligations For claims management services, the Company typically has one performance obligation; however, it also provides the customer with an option to acquire additional services. The Company sells multiple lines of claims processing and different levels of processing depending on the complexity of the claims. The Company typically provides a menu of offerings from which the customer chooses to purchase at its option. The price of each service is separate and distinct and provides a separate and distinct value to the customer. Pricing is consistent for each service irrespective of the other services or quantities requested by the customer. For example, if the Company provides claims processing for both auto and general liability, those services are priced and delivered independently. These additional services represent optional purchases of additional claims management services and do not represent arrangements with multiple performance obligations. Performance-based fees The Company has contracts with certain clients within its International Operations that provide for additional fee revenues or revenue reductions based on its efficiency in managing claim portfolios and on the basis of claim outcomes and the resulting average claim costs for the respective portfolios. These amounts are in addition to, or a reduction of, the fee revenues discussed above. These performance-based revenues, which represent variable consideration, are based on performance metrics set forth in the underlying contracts. These are generally under multi-year contracts but with discrete individual contract year measurement periods that remain subject to adjustment until claim closure. Variable consideration is recognized when the Company concludes, based on all the facts and information available at the reporting date, that it is probable that a significant revenue reversal will not occur in future periods. Each period, the Company bases its estimates of performance-based revenues on an individual contract year basis, which are subject to adjustment in future years based on changes in average claim costs. Accordingly, the amounts represent the Company's best estimate of amounts earned using historical averages and other factors. Because the expectation of the ultimate contingent revenue amounts to be earned can vary from period to period, these estimates might change materially from quarter to quarter, and such adjustments may occur in future periods until the individual contract year measurement period is closed. Contract Balances The timing of revenue recognition, billings and cash collections result in billed accounts receivables, contract assets (reported as "Unbilled revenues at estimated billable amounts") and contract liabilities (reported as "Deferred revenues") on the Company’s unaudited Condensed Consolidated Balance Sheets. Unbilled revenues is a contract asset for revenue that has been recognized in advance of billing the customer, resulting from professional services delivered that the Company expects and is entitled to receive as consideration under certain contracts. Billing requirements vary by contract but substantially, all unbilled revenues are billed within one year . When the Company receives consideration from a customer prior to transferring services to the customer under the terms of certain claims management agreements, it records Deferred revenues on the Company’s unaudited Condensed Consolidated Balance Sheets, which represents a contract liability. These fixed-fee service agreements typically result from the Broadspire segment and require the Company to handle claims on either a one- or two-year basis, or for the lifetime of the claim. In cases where it handles a claim on a non-lifetime basis, the Company typically receives an additional fee on each anniversary date that the claim remains open. For service agreements where it provides services for the life of the claim, the Company is paid one upfront fee regardless of the duration of the claim. The Company recognizes deferred revenues as revenues as it performs services and transfers control of the services to the customer and satisfies the performance obligation which it determines utilizing a portfolio approach. The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time . Deferred revenues for lifetime claim handling are more sensitive to changes in claim closing rates since the Company is obligated to handle these claims to conclusion with no additional fees received for long-lived claims. For all fixed fee service agreements, revenues are recognized over the expected service periods by type of claim. Based upon its historical averages, the Company closes approximately 99 % of all ca ses referred to it under lifetime claim service agreements within five years from the date of referral. Also, within that five-year period, the percentage of cases remaining open in any one particular year has remained relatively consistent from period to period. Each quarter the Company evaluates its historical case closing rates by type of claim utilizing a portfolio approach and adjusts deferred revenues as necessary. As a portfolio approach is utilized to recognize deferred revenues, any changes in estimates will impact the timing of revenue recognition and any changes in estimates are recognized in the period in which they are determined. The table below presents the deferred revenues balance as of January 1, 2023 and the significant activity affecting deferred revenues during the six months ended June 30, 2023: (In Thousands) Customer Contract Liabilities Deferred Balance at January 1, 2023 $ 54,019 Quarterly additions 21,252 Revenue recognized from the prior periods ( 12,142 ) Revenue recognized from current quarter additions ( 5,583 ) Balance as of March 31, 2023 $ 57,546 Quarterly additions 28,734 Revenue recognized from the prior periods ( 16,250 ) Revenue recognized from current quarter additions ( 10,608 ) Balance as of June 30, 2023 $ 59,422 Remaining Performance Obligations As of June 30, 2023, the Company had $ 99,100,000 of remaining performance obligations related to claims and non-claims services in which the price is fixed. Remai ning performance obligations consist of deferred revenues as well as certain unbilled receivables where the claims processing has not yet occurred. The Company expects to recognize approximately 70 % of our remaining performance obligations as revenues within one year and the remaining balance thereafter. Costs to Obtain a Contract The Company has a sales incentive compensation program where remuneration is based on the revenues recognized in the period. The remuneration does not represent an incremental cost to the Company that provides a future benefit expected to be longer than one year and would meet the criteria to be capitalized and presented as a contract asset on the Company's unaudited Condensed Consolidated Balance Sheets. Practical Expedients Elected As a practical expedient, the Company does not adjust the consideration in a contract for the effects of a significant financing component, when the period between a customer’s payment of consideration and the transfer of promised services to the customer is expected to be one year or less at contract inception. For claims management services that are billed on a time and expense incurred or per unit basis, the Company recognizes revenue at the amount to which it has the right to invoice for services performed. The Company does not disclose the value of remaining performance obligations for (i) contracts for which it recognizes revenue at the amount to which it has the right to invoice for services performed, or (ii) contracts with variable consideration allocated entirely to a single performance obligation.

Credit Losses

Credit Losses	6 Months Ended
	Jun. 30, 2023
Credit Loss [Abstract]
Credit Losses	4. Credit Losses The Company estimates its expected credit losses based on past experience, current conditions and reasonable and supportable forecasts affecting collectability of these assets. We evaluate the risks related to our trade receivables and contract assets by considering customer type, geography, and aging.

Income Taxes

Income Taxes	6 Months Ended
	Jun. 30, 2023
Income Tax Disclosure [Abstract]
Income Taxes	5. Income Taxes The Company's consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company's various domestic and international operations, which are subject to income taxes at different rates, the Company's ability to utilize net operating loss and tax credit carryforwards, amounts related to uncertain income tax positions and goodwill impairments. The provision for income taxes on consolidated income before income taxes totaled a provision of $ 5,206,000 and $ 2,768,000 for the three months ended June 30, 2023 and 2022 , respectively. The overall effective tax rate increased to 38.4 % for the three months ended June 30, 2023 compared with 32.2 % for the 2022 period primarily due to losses in certain international operations. The provision for income taxes on consolidated income before income taxes totaled $ 10,477,000 and $ 5,194,000 for the six months ended June 30, 2023 and 2022 , respectively. The overall effective tax rate increased to 35.5 % for the six months ended June 30, 2023 compared with 32.1 % for the 2022 period primarily due to losses in certain international operations.

Defined Benefit Pension Plans

Defined Benefit Pension Plans	6 Months Ended
	Jun. 30, 2023
Retirement Benefits [Abstract]
Defined Benefit Pension Plans	6. Defined Benefit Pension Plans Net periodic cost (benefit) related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2023 and 2022 included the following components: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Service cost $ 356 $ 339 $ 713 $ 684 Interest cost 5,983 3,379 11,922 6,773 Expected return on assets ( 6,796 ) ( 6,388 ) ( 13,568 ) ( 12,807 ) Amortization of actuarial loss 3,005 2,500 5,983 5,027 Net periodic cost (benefit) $ 2,548 $ ( 170 ) $ 5,050 $ ( 323 ) For the three months ended June 30, 2023 and 2022, the non-service components of net periodic pension expense (benefit) of $ 2,192,000 and $( 509,000 ) , respectively, are included in "Other (Loss) Income, net" on the unaudited Condensed Consolidated Statement of Operations. For the six months ended June 30, 2023 and 2022, the non-service components of net periodic pension expense (benefit) of $ 4,337,000 and $( 1,007,000 ) , respectively, are included in "Other (Loss) Income, net" on the unaudited Condensed Consolidated Statement of Operations. For the six months ended June 30, 2023 , the Company made no contributions to the U.S. defined benefit pension plan and $ 1,025,000 to the U.K. defined benefit pension plans, as compared with no contributions to the U.S. defined benefit pension plan and $ 325,000 to the U.K. defined benefit pension plans during the six months ended June 30, 2022 , respectively.

Net Income Attributable to Shar

Net Income Attributable to Shareholders of Crawford & Company per Common Share	6 Months Ended
	Jun. 30, 2023
Earnings Per Share [Abstract]
Net Income Attributable to Shareholders of Crawford & Company per Common Share	7. Net Income Attributable to Shareholders of Crawford & Company per Common Share The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRD-A and CRD-B. During 2022 and 2023, the Board of Directors has declared the same dividend on CRD-A and CRD-B. The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six months ended June 30, June 30, June 30, June 30, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings per share - basic: Numerator: Allocation of undistributed earnings $ 3,262 $ 2,236 $ 1,717 $ 1,193 $ 7,857 $ 5,397 $ 2,906 $ 1,986 Dividends paid 1,738 1,191 1,721 1,199 3,472 2,382 3,586 2,448 Net income attributable to common shareholders, basic $ 5,000 $ 3,427 $ 3,438 $ 2,392 $ 11,329 $ 7,779 $ 6,492 $ 4,434 Denominator: Weighted-average common shares outstanding, basic 28,956 19,848 28,757 19,987 28,899 19,848 29,827 20,381 Earnings per share - basic $ 0.17 $ 0.17 $ 0.12 $ 0.12 $ 0.39 $ 0.39 $ 0.22 $ 0.22 The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six Months Ended June 30, June 30, June 30, June 30, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings per share - diluted: Numerator: Allocation of undistributed earnings $ 3,299 $ 2,199 $ 1,726 $ 1,184 $ 7,918 $ 5,336 $ 2,919 $ 1,973 Dividends paid 1,738 1,191 1,721 1,199 3,472 2,382 3,586 2,448 Net income attributable to common shareholders, diluted $ 5,037 $ 3,390 $ 3,447 $ 2,383 $ 11,390 $ 7,718 $ 6,505 $ 4,421 Denominator: Weighted-average common shares outstanding, basic 28,956 19,848 28,757 19,987 28,899 19,848 29,827 20,381 Weighted-average effect of dilutive securities 814 — 388 — 557 — 324 — Weighted-average common shares outstanding, diluted 29,770 19,848 29,145 19,987 29,456 19,848 30,151 20,381 Earnings per share - diluted $ 0.17 $ 0.17 $ 0.12 $ 0.12 $ 0.39 $ 0.39 $ 0.22 $ 0.22 Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings per share for CRD-A because their inclusion would have been antidilutive: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Shares underlying stock options excluded 456 1,530 1,482 1,530 Performance stock grants excluded because performance conditions have not been met (1) 1,059 836 908 730 (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved. The following table details shares issued during the three and six months ended June 30, 2023 and 2022, including restricted shares that were returned prior to vesting. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods. Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, CRD-A issued under the Non-Employee Director Stock Plan — — 134 94 CRD-A issued under the U.K. ShareSave Scheme 52 — 52 — CRD-A issued under the Employee Stock Purchase Plan — — 27 ( 6 ) Effective November 4, 2021, the Company’s Board of Directors authorized the repurchase of up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, 2023 (the “2021 Repurchase Authorization”). On February 10, 2022, the Company's Board of Directors authorized the addition of 5,000,000 shares of CRD-A or CRD-B (or a combination of the two) to its 2021 Repurchase Authorization which had a remaining authorization to purchase 413,317 shares on December 31, 2021. Under the repurchase program, repurchases may be made through December 31, 2023 in the open mar ket or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable regulatory guidelines. The authorization does not obligate Crawford to acquire any stock, and purchases may be commenced or suspended at any time based on market conditions and other factors that the Company deems appropriate. At June 30, 2023, there were 1,793,371 remaining shares authorized to repurchase under the 2021 Repurchase Authorization. During the six months ended June 30, 2023, the Company did not repurchase any shares of CRD-A or CRD-B. During the six months ended June 30, 2022 , the Company repurchased 2,656,474 shares of CRD-A and 963,472 shares of CRD-B at an average cost of $ 7.41 and $ 7.32 , respectively.

Accumulated Other Comprehensive

Accumulated Other Comprehensive Loss	6 Months Ended
	Jun. 30, 2023
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Accumulated Other Comprehensive Loss	8. Accumulated Other Comprehensive Loss Comprehensive (loss) income for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. Foreign currency translation adjustments include the net realized gains from intra-entity loans that are long-term in nature of $ 522,000 and $ 1,173,000 for the three and six months ended June 30, 2023 , respectively. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 (in thousands) Foreign Retirement AOCL Foreign Retirement AOCL Beginning balance $ ( 44,849 ) $ ( 160,654 ) $ ( 205,503 ) $ ( 52,581 ) $ ( 162,740 ) $ ( 215,321 ) Other comprehensive (loss) income before reclassifications ( 1,990 ) — ( 1,990 ) 5,742 — 5,742 Amounts reclassified from accumulated other comprehensive income to net income — 2,653 2,653 — 4,739 4,739 Net current period other comprehensive (loss) income ( 1,990 ) 2,653 663 5,742 4,739 10,481 Ending balance $ ( 46,839 ) $ ( 158,001 ) $ ( 204,840 ) $ ( 46,839 ) $ ( 158,001 ) $ ( 204,840 ) Three Months Ended June 30, 2022 Six Months Ended June 30, 2022 (in thousands) Foreign Retirement (1) AOCL Foreign Retirement (1) AOCL Beginning balance $ ( 26,726 ) $ ( 157,005 ) $ ( 183,731 ) $ ( 21,760 ) $ ( 158,681 ) $ ( 180,441 ) Other comprehensive loss before reclassifications ( 6,858 ) — ( 6,858 ) ( 11,824 ) — ( 11,824 ) Amounts reclassified from accumulated other comprehensive income to net income — 2,017 2,017 — 3,693 3,693 Net current period other comprehensive (loss) income ( 6,858 ) 2,017 ( 4,841 ) ( 11,824 ) 3,693 ( 8,131 ) Ending balance $ ( 33,584 ) $ ( 154,988 ) $ ( 188,572 ) $ ( 33,584 ) $ ( 154,988 ) $ ( 188,572 ) (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Income, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details. The other comprehensive loss amounts attributable to noncontrolling interests presented in the Company's unaudited Condensed Consolidated Statements of Shareholders' Investment are foreign currency translation adjustments.

Fair Value Measurements

Fair Value Measurements	6 Months Ended
	Jun. 30, 2023
Fair Value Disclosures [Abstract]
Fair Value Measurements	9. Fair Value Measurements The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy: Fair Value Measurements at June 30, 2023 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,412 $ 10,412 $ — $ — Liabilities: Contingent earnout liability (2) 10,455 — — 10,455 (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The contingent earnout liability relates to businesses acquired since 2020. See Note 12, "Business Acquisitions" for more information. The Level 3 fair value of the contingent earnout liability was estimated using internally-prepared revenue and EBITDA projections, and discount rates determined using a combination of observable and unobservable market data. The Company recognized a pretax contingent earnout expense totaling $ 725,000 and $ 973,000 in the three and six months ended June 30, 2023 related to the fair value adjustment of earnout liabilities arising from recent acquisitions. The fair value adjustment is based on changes to projections of acquired entities over the respective earnout periods, which span multiple years. The fair value of the contingent earnout liability is included in "Other accrued liabilities" and "Other noncurrent liabilities" on the Company's Consolidated Balance Sheets, based upon the term of the contingent earnout agreement . Fair Value Disclosures There were no transfers of assets between fair value levels during the three and six months ended June 30, 2023. The categorization of assets and liabilities within the fair value hierarchy and the measurement techniques are reviewed quarterly. Any transfers between levels are deemed to have occurred at the end of the quarter. The fair values of accounts receivable, unbilled revenues, accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of the instruments. The interest rate on the Company's variable rate long-term debt resets at least every 90 days ; therefore, the recorded value approximates fair value. Nonrecurring Fair Value Disclosures Goodwill is an asset that represents the excess of the purchase price over the fair value of the separately identifiable net assets (tangible and intangible) acquired in certain business combinations. Indefinite-lived intangible assets consist of trade names associated with acquired businesses. Goodwill and indefinite-lived intangible assets are not amortized but are subject to impairment testing at least annually. Other long-lived assets consist primarily of property and equipment, capitalized software, and amortizable intangible assets related to customer relationships, technology, and trade names with finite lives. Other long-lived assets are evaluated for impairment when impairment indicators are identified. Goodwill is tested for impairment on October 1 st of each year, or between annual impairment tests, if events or circumstances have occurred which indicate potential impairment of goodwill. When testing for impairment, the carrying value of each reporting unit, including goodwill, is compared with the estimated fair value of the respective reporting unit as determined utilizing a combination of the income and market approaches and is classified in Level 3 ot the fair value hierarchy. The Company did not identify any impairment indicators during the three months ended March 31, 2023 or June 30, 2023.

Segment Information

Segment Information	6 Months Ended
	Jun. 30, 2023
Segment Reporting [Abstract]
Segment Information	10. Segment Information The Company has four reportable segments consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. The Company's reportable segments are comprised of the following: • North America Loss Adjusting, which services the North American property and casualty market. This is comprised of Loss Adjusting operations in the U.S. and Canada, including Global Technical Services and edjuster. The Canadian operations include all operations within that country. • International Operations, which services the global property and casualty market outside North America. This is comprised of Loss Adjusting operations in the U.K., Europe, Australia, Asia and Latin America, and includes Crawford Legal Services. The International Operations include all operations within the respective countries. • Broadspire, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers in the U.S. • Platform Solutions, which consists of the Contractor Connection, Networks, and Subrogation service lines in the U.S. The Networks service line includes Catastrophe operations and WeGoLook. Financial information for the three and six months ended June 30, 2023 and 2022 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Revenues: North America Loss Adjusting $ 75,827 $ 65,775 $ 152,954 $ 130,213 International Operations 95,312 93,710 187,175 182,982 Broadspire 83,888 80,114 165,070 156,568 Platform Solutions 65,638 53,746 128,458 102,607 Total segment revenues before reimbursements 320,665 293,345 633,657 572,370 Reimbursements 13,073 10,306 24,677 19,070 Total revenues $ 333,738 $ 303,651 $ 658,334 $ 591,440 Segment Operating Earnings (Loss) North America Loss Adjusting $ 3,900 $ 2,649 $ 11,965 $ 6,783 International Operations 3,742 ( 661 ) 6,777 ( 3,726 ) Broadspire 8,148 7,667 16,075 14,101 Platform Solutions 8,106 4,596 18,072 12,633 Total segment operating earnings 23,896 14,251 52,889 29,791 (Deduct) Add: Unallocated corporate and shared costs, net ( 1,098 ) ( 1,945 ) ( 5,217 ) ( 4,940 ) Net corporate interest expense ( 4,309 ) ( 1,780 ) ( 8,708 ) ( 3,298 ) Stock option expense ( 139 ) ( 130 ) ( 295 ) ( 336 ) Amortization of customer-relationship intangible assets ( 1,979 ) ( 2,060 ) ( 3,878 ) ( 3,786 ) Contingent earnout adjustments ( 725 ) ( 303 ) ( 973 ) ( 2,359 ) Non-service pension (costs) credits ( 2,095 ) 572 ( 4,266 ) 1,115 Income before income taxes $ 13,551 $ 8,605 $ 29,552 $ 16,187 Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's operating segments and make resource allocation and certain compensation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represents segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs and credits, income taxes, and net income or loss attributable to noncontrolling interests. Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process. Intersegment transactions are not material for any period presented. Certain of the Company’s reportable segments represent the aggregation of certain business units which represent separate operating segments. Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line. Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, International Operations International Loss Adjusting $ 89,300 $ 86,908 $ 175,294 $ 169,935 Crawford Legal Services 6,012 6,802 11,881 13,047 Total Revenues before Reimbursements--International Operations $ 95,312 $ 93,710 $ 187,175 $ 182,982 Broadspire Claims Management $ 41,394 $ 40,426 $ 81,630 $ 79,977 Medical Management 42,494 39,688 83,440 76,591 Total Revenues before Reimbursements--Broadspire $ 83,888 $ 80,114 $ 165,070 $ 156,568 Platform Solutions Contractor Connection $ 19,797 $ 17,396 $ 39,098 $ 32,659 Networks 38,464 32,505 75,867 60,031 Subrogation 7,377 3,845 13,493 9,917 Total Revenues before Reimbursements--Platform Solutions $ 65,638 $ 53,746 $ 128,458 $ 102,607

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
	Jun. 30, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	11. Commitments and Contingencies As part of the Company's credit facility, the Company maintains a letter of credit to satisfy certain of its own contractual requirements. On June 30, 2023 , the aggregate committed amount of letters of credit outstanding under the credit facility was $ 8,852,000 . In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may, in the future bring, claims for indemnification on the basis of alleged actions by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks. However, given the inherent unpredictability of litigation and disputes related to these matters, it is possible an adverse outcome or settlement, if not covered by insurance, could have a material effect on the Company's results of operations, financial position, or cash flows. The Company is subject to numerous federal, state, and foreign labor, employment, worker health and safety, antitrust and competition, environmental and consumer protection, import/export, anti-corruption, and other laws. From time to time the Company faces claims and investigations by employees, former employees, and governmental entities under such laws or employment contracts with such employees or former employees. In addition, the Company may on occasion be engaged in disputes with certain of its clients, vendors or other trading partners. Such claims, investigations, negotiations, and any litigation involving the Company could divert management's time and attention from the Company's business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company's results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for any items that are probable and reasonably estimable.

Business Acquisitions

Business Acquisitions	6 Months Ended
	Jun. 30, 2023
Business Combinations [Abstract]
Business Acquisitions	12. Business Acquisitions R.P. van Dijk B.V. Acquisition On April 1, 2022, the Company purchased assets associated with R.P. van Dijk B.V. ("Van Dijk"), a bodily injury loss adjusting company based in the Netherlands. The acquisition was funded primarily through additional borrowings under the Company’s credit facility. The purchase price included an initial cash consideration of $ 4,313,000 , and an earn-out potential up to $ 2,200,000 payable over the next two years based on the achievement of revenue performance goals and other nonfinancial milestones over two one-year periods, beginning April 2022. This acquisition expanded the Company's network in the Netherlands and strengthens its bodily injury loss adjusting service offering by adding a highly qualified team of adjusters experienced in managing complex loss events resulting in injury or death, as well as handling medical liability claims. The acquisition supports the Company's strategic aim of strengthening its expertise in all key territories in which it operates. The acquisition accounting was based on the fair value of the acquisition consideration transferred to the sellers, assets acquired and liabilities assumed as of the acquisition date. At the acquisition date, the fair value of the contingent consideration payable was estimated to be $ 1,342,000 . At June 30, 2023, the fair value of the contingent consideration payable has increased to $ 2,110,000 based on revised internal forecasts. Significant assumptions and estimates used in the valuation of intangible assets and contingent consideration included, but were not limited to future expected cash flows, including projected revenues and expenses, estimated customer attrition rates, and the applicable discount rates. These assumptions and estimates were level 3 inputs and based on assumptions that the Company believes to be reasonable. However, actual results may differ from these estimates. Final acquisition accounting for this acquisition was complete as of June 30, 2023.

Cash and Cash Equivalents

Cash and Cash Equivalents	6 Months Ended
	Jun. 30, 2023
Cash and Cash Equivalents [Abstract]
Cash and Cash Equivalents	13. Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand and marketable securities with original maturities of three months or less. The fair value of cash and cash equivalents approximates carrying value due to their short-term nature. Cash balances that are legally restricted as to usage or withdrawal are separately included in "Prepaid expenses and other current assets" within the Company's unaudited Condensed Consolidated Balance Sheets. The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the Company's unaudited Condensed Consolidated Balance Sheets that sum to the total of the same such amounts shown within the Company's unaudited Condensed Consolidated Statement of Cash Flows: (In thousands) June 30, 2023 December 31, 2022 June 30, 2022 December 31, 2021 Cash and cash equivalents $ 47,479 $ 46,007 $ 46,254 $ 53,228 Restricted cash within prepaid expenses and other current assets 974 638 822 461 Total cash, cash equivalents and restricted cash $ 48,453 $ 46,645 $ 47,076 $ 53,689 The Company also maintains funds in various trust accounts to administer claims for certain clients. These funds are not available for our general operating activities and, as such, have not been recorded in the accompanying unaudited Condensed Consolidated Balance Sheets.

Basis of Presentation (Policies

Basis of Presentation (Policies)	6 Months Ended
	Jun. 30, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Accounting	The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Due to the impact of weather activity and other macroeconomic uncertainties, the Company's operating results for the three and six months ended June 30, 2023 and financial position as of June 30, 2023 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2023 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results.
Use of Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2022 other than as disclosed herein.
Consolidation, Variable Interest Entity, Policy	The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and also considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan.
Consolidation Noncontrolling Interests	Noncontrolling interests represent the minority shareholders' share of the net income or loss and share holders' investment in consolidated subsidiaries. Noncontrolling interests are presented as a component of shareholders' investment in the unaudited Condensed Consolidated Balance Sheets and reflect the initial fair value of these investments by noncontrolling shareholders, along with their proportionate share of the income or loss of the subsidiaries, less any dividends or distributions.
Earnings per Share	The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRD-A and CRD-B. During 2022 and 2023, the Board of Directors has declared the same dividend on CRD-A and CRD-B.

Revenue Recognition (Tables)

Revenue Recognition (Tables)	6 Months Ended
	Jun. 30, 2023
Revenue from Contract with Customer [Abstract]
Disaggregation of Revenue	The following table presents North America Loss Adjusting revenues before reimbursements disaggregated by geography for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, U.S. $ 51,720 $ 41,099 $ 104,486 $ 81,277 Canada 24,107 24,676 48,468 48,936 Total North America Loss Adjusting Revenues before Reimbursements $ 75,827 $ 65,775 $ 152,954 $ 130,213 The following table presents International Operations revenues before reimbursements disaggregated by geography and service line for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, U.K. $ 32,273 $ 30,317 $ 63,005 $ 61,226 Europe 23,160 24,015 45,924 47,682 Australia 20,523 21,319 41,159 38,450 Asia 5,888 5,521 11,515 11,180 Latin America 7,456 5,736 13,691 11,397 International Loss Adjusting $ 89,300 $ 86,908 $ 175,294 $ 169,935 Crawford Legal Services $ 6,012 $ 6,802 $ 11,881 $ 13,047 Total International Operations Revenues before Reimbursements $ 95,312 $ 93,710 $ 187,175 $ 182,982 The following table presents Broadspire revenues before reimbursements disaggregated by service line for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Claims Management $ 41,394 $ 40,426 $ 81,630 $ 79,977 Medical Management 42,494 39,688 83,440 76,591 Total Broadspire Revenues before Reimbursements $ 83,888 $ 80,114 $ 165,070 $ 156,568 The following table presents Platform Solutions revenues before reimbursements disaggregated by service line for the three and six months ended June 30, 2023 and 2022: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Contractor Connection $ 19,797 $ 17,396 $ 39,098 $ 32,659 Networks 38,464 32,505 75,867 60,031 Subrogation 7,377 3,845 13,493 9,917 Total Platform Solutions Revenues before Reimbursements $ 65,638 $ 53,746 $ 128,458 $ 102,607
Schedule of Customer Contract Liabilities	The table below presents the deferred revenues balance as of January 1, 2023 and the significant activity affecting deferred revenues during the six months ended June 30, 2023: (In Thousands) Customer Contract Liabilities Deferred Balance at January 1, 2023 $ 54,019 Quarterly additions 21,252 Revenue recognized from the prior periods ( 12,142 ) Revenue recognized from current quarter additions ( 5,583 ) Balance as of March 31, 2023 $ 57,546 Quarterly additions 28,734 Revenue recognized from the prior periods ( 16,250 ) Revenue recognized from current quarter additions ( 10,608 ) Balance as of June 30, 2023 $ 59,422

Defined Benefit Pension Plans (

Defined Benefit Pension Plans (Tables)	6 Months Ended
	Jun. 30, 2023
Retirement Benefits [Abstract]
Schedule of Defined Benefit Plans Disclosures	Net periodic cost (benefit) related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2023 and 2022 included the following components: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Service cost $ 356 $ 339 $ 713 $ 684 Interest cost 5,983 3,379 11,922 6,773 Expected return on assets ( 6,796 ) ( 6,388 ) ( 13,568 ) ( 12,807 ) Amortization of actuarial loss 3,005 2,500 5,983 5,027 Net periodic cost (benefit) $ 2,548 $ ( 170 ) $ 5,050 $ ( 323 )

Net Income Attributable to Sh_2

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Tables)	6 Months Ended
	Jun. 30, 2023
Earnings Per Share [Abstract]
Schedule of Computations of Basic Net Income Attributable to Shareholders of Crawford & Company per Common Share	The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six months ended June 30, June 30, June 30, June 30, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings per share - basic: Numerator: Allocation of undistributed earnings $ 3,262 $ 2,236 $ 1,717 $ 1,193 $ 7,857 $ 5,397 $ 2,906 $ 1,986 Dividends paid 1,738 1,191 1,721 1,199 3,472 2,382 3,586 2,448 Net income attributable to common shareholders, basic $ 5,000 $ 3,427 $ 3,438 $ 2,392 $ 11,329 $ 7,779 $ 6,492 $ 4,434 Denominator: Weighted-average common shares outstanding, basic 28,956 19,848 28,757 19,987 28,899 19,848 29,827 20,381 Earnings per share - basic $ 0.17 $ 0.17 $ 0.12 $ 0.12 $ 0.39 $ 0.39 $ 0.22 $ 0.22
Schedule of Computations of Diluted Net Income Attributable to Shareholders of Crawford & Company per Common Share	The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six Months Ended June 30, June 30, June 30, June 30, (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings per share - diluted: Numerator: Allocation of undistributed earnings $ 3,299 $ 2,199 $ 1,726 $ 1,184 $ 7,918 $ 5,336 $ 2,919 $ 1,973 Dividends paid 1,738 1,191 1,721 1,199 3,472 2,382 3,586 2,448 Net income attributable to common shareholders, diluted $ 5,037 $ 3,390 $ 3,447 $ 2,383 $ 11,390 $ 7,718 $ 6,505 $ 4,421 Denominator: Weighted-average common shares outstanding, basic 28,956 19,848 28,757 19,987 28,899 19,848 29,827 20,381 Weighted-average effect of dilutive securities 814 — 388 — 557 — 324 — Weighted-average common shares outstanding, diluted 29,770 19,848 29,145 19,987 29,456 19,848 30,151 20,381 Earnings per share - diluted $ 0.17 $ 0.17 $ 0.12 $ 0.12 $ 0.39 $ 0.39 $ 0.22 $ 0.22
Schedule of Antidilutive Shares Excluded from Computation of Diluted Earnings per Share	Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings per share for CRD-A because their inclusion would have been antidilutive: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Shares underlying stock options excluded 456 1,530 1,482 1,530 Performance stock grants excluded because performance conditions have not been met (1) 1,059 836 908 730 (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.
Schedule of Shares Issued and Included in Weighted-average Common Shares used to Compute Basic and Diluted Earnings per Share	The following table details shares issued during the three and six months ended June 30, 2023 and 2022, including restricted shares that were returned prior to vesting. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods. Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, CRD-A issued under the Non-Employee Director Stock Plan — — 134 94 CRD-A issued under the U.K. ShareSave Scheme 52 — 52 — CRD-A issued under the Employee Stock Purchase Plan — — 27 ( 6 )

Accumulated Other Comprehensi_2

Accumulated Other Comprehensive Loss (Tables)	6 Months Ended
	Jun. 30, 2023
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Schedule of Accumulated Other Comprehensive Income (Loss)	The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 (in thousands) Foreign Retirement AOCL Foreign Retirement AOCL Beginning balance $ ( 44,849 ) $ ( 160,654 ) $ ( 205,503 ) $ ( 52,581 ) $ ( 162,740 ) $ ( 215,321 ) Other comprehensive (loss) income before reclassifications ( 1,990 ) — ( 1,990 ) 5,742 — 5,742 Amounts reclassified from accumulated other comprehensive income to net income — 2,653 2,653 — 4,739 4,739 Net current period other comprehensive (loss) income ( 1,990 ) 2,653 663 5,742 4,739 10,481 Ending balance $ ( 46,839 ) $ ( 158,001 ) $ ( 204,840 ) $ ( 46,839 ) $ ( 158,001 ) $ ( 204,840 ) Three Months Ended June 30, 2022 Six Months Ended June 30, 2022 (in thousands) Foreign Retirement (1) AOCL Foreign Retirement (1) AOCL Beginning balance $ ( 26,726 ) $ ( 157,005 ) $ ( 183,731 ) $ ( 21,760 ) $ ( 158,681 ) $ ( 180,441 ) Other comprehensive loss before reclassifications ( 6,858 ) — ( 6,858 ) ( 11,824 ) — ( 11,824 ) Amounts reclassified from accumulated other comprehensive income to net income — 2,017 2,017 — 3,693 3,693 Net current period other comprehensive (loss) income ( 6,858 ) 2,017 ( 4,841 ) ( 11,824 ) 3,693 ( 8,131 ) Ending balance $ ( 33,584 ) $ ( 154,988 ) $ ( 188,572 ) $ ( 33,584 ) $ ( 154,988 ) $ ( 188,572 ) (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Income, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
	Jun. 30, 2023
Fair Value Disclosures [Abstract]
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis	The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy: Fair Value Measurements at June 30, 2023 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,412 $ 10,412 $ — $ — Liabilities: Contingent earnout liability (2) 10,455 — — 10,455 (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The contingent earnout liability relates to businesses acquired since 2020. See Note 12, "Business Acquisitions" for more information. The Level 3 fair value of the contingent earnout liability was estimated using internally-prepared revenue and EBITDA projections, and discount rates determined using a combination of observable and unobservable market data. The Company recognized a pretax contingent earnout expense totaling $ 725,000 and $ 973,000 in the three and six months ended June 30, 2023 related to the fair value adjustment of earnout liabilities arising from recent acquisitions. The fair value adjustment is based on changes to projections of acquired entities over the respective earnout periods, which span multiple years. The fair value of the contingent earnout liability is included in "Other accrued liabilities" and "Other noncurrent liabilities" on the Company's Consolidated Balance Sheets, based upon the term of the contingent earnout agreement .

Segment Information (Tables)

Segment Information (Tables)	6 Months Ended
	Jun. 30, 2023
Segment Reporting [Abstract]
Schedule of Reconciliation of Operating Profit from Segment operating earnings to income before income taxes	Financial information for the three and six months ended June 30, 2023 and 2022 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below: Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, Revenues: North America Loss Adjusting $ 75,827 $ 65,775 $ 152,954 $ 130,213 International Operations 95,312 93,710 187,175 182,982 Broadspire 83,888 80,114 165,070 156,568 Platform Solutions 65,638 53,746 128,458 102,607 Total segment revenues before reimbursements 320,665 293,345 633,657 572,370 Reimbursements 13,073 10,306 24,677 19,070 Total revenues $ 333,738 $ 303,651 $ 658,334 $ 591,440 Segment Operating Earnings (Loss) North America Loss Adjusting $ 3,900 $ 2,649 $ 11,965 $ 6,783 International Operations 3,742 ( 661 ) 6,777 ( 3,726 ) Broadspire 8,148 7,667 16,075 14,101 Platform Solutions 8,106 4,596 18,072 12,633 Total segment operating earnings 23,896 14,251 52,889 29,791 (Deduct) Add: Unallocated corporate and shared costs, net ( 1,098 ) ( 1,945 ) ( 5,217 ) ( 4,940 ) Net corporate interest expense ( 4,309 ) ( 1,780 ) ( 8,708 ) ( 3,298 ) Stock option expense ( 139 ) ( 130 ) ( 295 ) ( 336 ) Amortization of customer-relationship intangible assets ( 1,979 ) ( 2,060 ) ( 3,878 ) ( 3,786 ) Contingent earnout adjustments ( 725 ) ( 303 ) ( 973 ) ( 2,359 ) Non-service pension (costs) credits ( 2,095 ) 572 ( 4,266 ) 1,115 Income before income taxes $ 13,551 $ 8,605 $ 29,552 $ 16,187
Schedule of Revenues By Major Service Line	Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line. Three Months Ended Six Months Ended (in thousands) June 30, June 30, June 30, June 30, International Operations International Loss Adjusting $ 89,300 $ 86,908 $ 175,294 $ 169,935 Crawford Legal Services 6,012 6,802 11,881 13,047 Total Revenues before Reimbursements--International Operations $ 95,312 $ 93,710 $ 187,175 $ 182,982 Broadspire Claims Management $ 41,394 $ 40,426 $ 81,630 $ 79,977 Medical Management 42,494 39,688 83,440 76,591 Total Revenues before Reimbursements--Broadspire $ 83,888 $ 80,114 $ 165,070 $ 156,568 Platform Solutions Contractor Connection $ 19,797 $ 17,396 $ 39,098 $ 32,659 Networks 38,464 32,505 75,867 60,031 Subrogation 7,377 3,845 13,493 9,917 Total Revenues before Reimbursements--Platform Solutions $ 65,638 $ 53,746 $ 128,458 $ 102,607

Cash and Cash Equivalents (Tabl

Cash and Cash Equivalents (Tables)	6 Months Ended
	Jun. 30, 2023
Cash and Cash Equivalents [Abstract]
Schedule of Reconciliation of Cash, Cash Equivalents and Restricted Cash	The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the Company's unaudited Condensed Consolidated Balance Sheets that sum to the total of the same such amounts shown within the Company's unaudited Condensed Consolidated Statement of Cash Flows: (In thousands) June 30, 2023 December 31, 2022 June 30, 2022 December 31, 2021 Cash and cash equivalents $ 47,479 $ 46,007 $ 46,254 $ 53,228 Restricted cash within prepaid expenses and other current assets 974 638 822 461 Total cash, cash equivalents and restricted cash $ 48,453 $ 46,645 $ 47,076 $ 53,689

Basis of Presentation - VIE - A

Basis of Presentation - VIE - Additional Information (Details) - Primary Beneficiary - USD ($)	Jun. 30, 2023	Dec. 31, 2022
Variable Interest Entity
Liabilities of the deferred compensation plan	$ 5,942,000	$ 6,395,000
Assets held in the related rabbi trust	$ 10,139,000	$ 10,083,000

Revenue Recognition - Additiona

Revenue Recognition - Additional Information (Details)	6 Months Ended
	Jun. 30, 2023 USD ($)
Disaggregation of Revenue [Line Items]
Accounts receivable, days sales outstanding	2 months
Billing after contract completion, years	1 year
Revenue, remaining performance obligation	$ 99,100,000
Amount of performance obligation Intend to recognize within next year	70%
Revenue from contracts with customers, practical expedient, consideration adjustment period	1 year
Accounts payable days payable outstanding	1 year
Maximum | Broadspire
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers, performance obligation term	2 years
Claims Management Services
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation expected timing of satisfaction explanation	The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time
Revenue from contracts with customers, duration, average time to close case from time of referral	5 years
Percentage of closed cases	99%
Claims Management Services | Minimum
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers, performance obligation term	1 year
Claims Management Services | Maximum
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers, performance obligation term	2 years

Revenue Recognition - Disaggreg

Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Disaggregation of Revenue [Line Items]
Revenues	$ 333,738	$ 303,651	$ 658,334	$ 591,440
North America Loss Adjusting
Disaggregation of Revenue [Line Items]
Revenues	75,827	65,775	152,954	130,213
North America Loss Adjusting | U.S.
Disaggregation of Revenue [Line Items]
Revenues	51,720	41,099	104,486	81,277
North America Loss Adjusting | Canada
Disaggregation of Revenue [Line Items]
Revenues	24,107	24,676	48,468	48,936
International Loss Adjusting
Disaggregation of Revenue [Line Items]
Revenues	89,300	86,908	175,294	169,935
Crawford Legal Services
Disaggregation of Revenue [Line Items]
Revenues	6,012	6,802	11,881	13,047
International Operations
Disaggregation of Revenue [Line Items]
Revenues	95,312	93,710	187,175	182,982
International Operations | U.K.
Disaggregation of Revenue [Line Items]
Revenues	32,273	30,317	63,005	61,226
International Operations | Europe
Disaggregation of Revenue [Line Items]
Revenues	23,160	24,015	45,924	47,682
International Operations | Australia
Disaggregation of Revenue [Line Items]
Revenues	20,523	21,319	41,159	38,450
International Operations | Asia
Disaggregation of Revenue [Line Items]
Revenues	5,888	5,521	11,515	11,180
International Operations | Latin America
Disaggregation of Revenue [Line Items]
Revenues	7,456	5,736	13,691	11,397
Broadspire
Disaggregation of Revenue [Line Items]
Revenues	83,888	80,114	165,070	156,568
Broadspire | Claims Management
Disaggregation of Revenue [Line Items]
Revenues	41,394	40,426	81,630	79,977
Broadspire | Medical Management
Disaggregation of Revenue [Line Items]
Revenues	42,494	39,688	83,440	76,591
Platform Solutions
Disaggregation of Revenue [Line Items]
Revenues	65,638	53,746	128,458	102,607
Platform Solutions | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	19,797	17,396	39,098	32,659
Platform Solutions | Networks
Disaggregation of Revenue [Line Items]
Revenues	38,464	32,505	75,867	60,031
Platform Solutions | Subrogation [Member]
Disaggregation of Revenue [Line Items]
Revenues	$ 7,377	$ 3,845	$ 13,493	$ 9,917

Revenue Recognition - Schedule

Revenue Recognition - Schedule of Customer Contract Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended
	Jun. 30, 2023	Mar. 31, 2023
Customer Contract Liabilities
Beginning balance	$ 57,546	$ 54,019
Quarterly additions	28,734	21,252
Revenue recognized from the prior periods	(16,250)	(12,142)
Revenue recognized from current quarter additions	(10,608)	(5,583)
Ending balance	$ 59,422	$ 57,546

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Income Tax Disclosure [Abstract]
(Benefit) provision for income taxes	$ 5,206,000	$ 2,768,000	$ 10,477,000	$ 5,194,000
Effective income tax rate reconciliation, percent	38.40%	32.20%	35.50%	32.10%

Defined Benefit Pension Plans -

Defined Benefit Pension Plans - Schedule of Defined Benefit Plans Disclosures (Details) - Pension Plan - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 356	$ 339	$ 713	$ 684
Interest cost	5,983	3,379	11,922	6,773
Expected return on assets	(6,796)	(6,388)	(13,568)	(12,807)
Amortization of actuarial loss	3,005	2,500	5,983	5,027
Net periodic cost (benefit)	$ 2,548	$ (170)	$ 5,050	$ (323)

Defined Benefit Pension Plans_2

Defined Benefit Pension Plans - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Defined Benefit Plan Disclosure [Line Items]
Net periodic benefit cost, non-service cost	$ 2,192,000	$ (509,000)	$ 4,337,000	$ (1,007,000)
Contributions by employer			0
U.K. Plan
Defined Benefit Plan Disclosure [Line Items]
Contributions by employer			$ 1,025,000	$ 325,000

Net Income Attributable to Sh_3

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Computations of Basic Net Income Attributable to Shareholders of Crawford & Company per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Class A Non-Voting
Numerator:
Allocation of undistributed (loss) earnings	$ 3,262	$ 1,717	$ 7,857	$ 2,906
Dividends paid	1,738	1,721	3,472	3,586
Net (loss) income attributable to common shareholders, basic	$ 5,000	$ 3,438	$ 11,329	$ 6,492
Denominator:
Weighted-average common shares outstanding, basic	28,956	28,757	28,899	29,827
(Loss) earnings per share - basic	$ 0.17	$ 0.12	$ 0.39	$ 0.22
Class B Voting
Numerator:
Allocation of undistributed (loss) earnings	$ 2,236	$ 1,193	$ 5,397	$ 1,986
Dividends paid	1,191	1,199	2,382	2,448
Net (loss) income attributable to common shareholders, basic	$ 3,427	$ 2,392	$ 7,779	$ 4,434
Denominator:
Weighted-average common shares outstanding, basic	19,848	19,987	19,848	20,381
(Loss) earnings per share - basic	$ 0.17	$ 0.12	$ 0.39	$ 0.22

Net Income Attributable to Sh_4

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Computations of Diluted Net Income Attributable to Shareholders of Crawford & Company per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Class A Non-Voting
Numerator:
Allocation of undistributed (loss) earnings	$ 3,299	$ 1,726	$ 7,918	$ 2,919
Dividends paid	1,738	1,721	3,472	3,586
Net (loss) income attributable to common shareholders, diluted	$ 5,037	$ 3,447	$ 11,390	$ 6,505
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	28,956	28,757	28,899	29,827
Weighted-average effect of dilutive securities	814	388	557	324
Weighted-average common shares outstanding, diluted	29,770	29,145	29,456	30,151
(Loss) earnings per share - diluted	$ 0.17	$ 0.12	$ 0.39	$ 0.22
Class B Voting
Numerator:
Allocation of undistributed (loss) earnings	$ 2,199	$ 1,184	$ 5,336	$ 1,973
Dividends paid	1,191	1,199	2,382	2,448
Net (loss) income attributable to common shareholders, diluted	$ 3,390	$ 2,383	$ 7,718	$ 4,421
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	19,848	19,987	19,848	20,381
Weighted-average effect of dilutive securities	0	0	0	0
Weighted-average common shares outstanding, diluted	19,848	19,987	19,848	20,381
(Loss) earnings per share - diluted	$ 0.17	$ 0.12	$ 0.39	$ 0.22

Net Income Attributable to Sh_5

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Antidilutive Shares Excluded from Computation of Diluted Earnings per Share (Details) - shares shares in Thousands		3 Months Ended		6 Months Ended
		Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Performance Stock Grants Excluded because Performance Conditions Have Not Been Met
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares underlying stock options excluded	[1]	1,059	836	908	730
Employee Stock Option
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares underlying stock options excluded		456	1,530	1,482	1,530
[1] Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.

Net Income Attributable to Sh_6

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Shares Issued and Included in Weighted-average Common Shares used to Compute Basic and Diluted Earnings per Share (Details) - Class A Non-Voting - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
CRD-A Issued under the Non-Employee Director Stock Plan
Share-based Compensation Arrangement
Shares issued repurchased activity	0	0	134	94
CRD-A Issued under the U.K. ShareSave Scheme
Share-based Compensation Arrangement
Shares issued repurchased activity	52	0	52	0
CRD-A issued under the Employee Stock Purchase Plan
Share-based Compensation Arrangement
Shares issued repurchased activity	0	0	27	(6)

Net Income Attributable to Sh_7

Net Income Attributable to Shareholders of Crawford & Company per Common Share - Additional Information (Details) - $ / shares	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Feb. 10, 2022	Dec. 31, 2021	Nov. 04, 2021
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)			5,000,000
Number of shares remaining to be repurchased (shares)	1,793,371			413,317
Class A Non-Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)		2,656,474
Class B Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)		963,472
Average cost (USD per share)	$ 7.41	$ 7.32
Repurchase Authorization 2021 | Common Stock
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)					2,000,000

Accumulated Other Comprehensi_3

Accumulated Other Comprehensive Loss - Additional Information (Details) - USD ($)	3 Months Ended	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2023
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income Loss [Line Items]
Adjustment for long-term intercompany transactions, net of tax	$ 522,000	$ 1,173,000

Accumulated Other Comprehensi_4

Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands		3 Months Ended				6 Months Ended
		Jun. 30, 2023		Jun. 30, 2022		Jun. 30, 2023		Jun. 30, 2022
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		$ 141,827		$ 195,476		$ 123,378	[1]	$ 211,397
Ending balance		149,895		184,508		149,895		184,508
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(44,849)		(26,726)		(52,581)		(21,760)
Other comprehensive income (loss) before reclassifications		(1,990)		(6,858)		5,742		(11,824)
Amounts reclassified from accumulated other comprehensive income to net income		0		0		0		0
Net current period other comprehensive (loss) income		(1,990)		(6,858)		5,742		(11,824)
Ending balance		(46,839)		(33,584)		(46,839)		(33,584)
Retirement Liabilities
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(160,654)	[2]	(157,005)	[2]	(162,740)		(158,681)
Other comprehensive income (loss) before reclassifications		0	[2]	0	[2]	0		0
Amounts reclassified from accumulated other comprehensive income to net income		2,653	[2]	(2,017)	[2]	4,739		(3,693)
Net current period other comprehensive (loss) income		2,653	[2]	2,017	[2]	4,739		3,693
Ending balance	[2]	(158,001)		(154,988)		(158,001)		(154,988)
AOCL attributable to shareholders of Crawford & Company
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(205,503)		(183,731)		(215,321)		(180,441)
Other comprehensive income (loss) before reclassifications		(1,990)		(6,858)		5,742		(11,824)
Amounts reclassified from accumulated other comprehensive income to net income		2,653		(2,017)		4,739		(3,693)
Net current period other comprehensive (loss) income		663		(4,841)		10,481		(8,131)
Ending balance		$ (204,840)		$ (188,572)		$ (204,840)		$ (188,572)
[1] Derived from the audited Consolidated Balance Sheet (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Income, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements - Sched

Fair Value Measurements - Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis (Details) $ in Thousands	Jun. 30, 2023 USD ($)
Liabilities:
Contingent earnout liability	$ 10,455
Money Market Funds
ASSETS
Money market funds	10,412
Quoted Prices in Active Markets (Level 1)
Liabilities:
Contingent earnout liability	0
Quoted Prices in Active Markets (Level 1) | Money Market Funds
ASSETS
Money market funds	10,412
Significant Other Observable Inputs (Level 2)
Liabilities:
Contingent earnout liability	0
Significant Other Observable Inputs (Level 2) | Money Market Funds
ASSETS
Money market funds	0
Significant Unobservable Inputs (Level 3)
Liabilities:
Contingent earnout liability	10,455
Significant Unobservable Inputs (Level 3) | Money Market Funds
ASSETS
Money market funds	$ 0

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details) - USD ($)	3 Months Ended	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2023
Liabilities:
Transfers of assets measured on a recurring basis into Level 3	$ 0	$ 0
Transfers of assets measured on a recurring basis out Level 3	0	0
Transfers of assets measured on a recurring basis out of Level 1 into Level 2	0	0
Transfers of assets measured on a recurring basis out of Level 2 into Level 1	0	$ 0
Debt instrument, variable interest rate duration between resets		90 days
Pretax Contingent Earnout Expense	$ 725,000	$ 973,000

Segment Information - Reconcili

Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 333,738	$ 303,651	$ 658,334	$ 591,440
Net corporate interest expense	(4,309)	(1,780)	(8,708)	(3,298)
Contingent earnout adjustments			(973)	(2,359)
Income Before Income Taxes	13,551	8,605	29,552	16,187
Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	23,896	14,251	52,889	29,791
Segment Reconciling Items
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Unallocated corporate and shared costs, net	(1,098)	(1,945)	(5,217)	(4,940)
Net corporate interest expense	(4,309)	(1,780)	(8,708)	(3,298)
Stock option expense	(139)	(130)	(295)	(336)
Amortization of customer-relationship intangible assets	(1,979)	(2,060)	(3,878)	(3,786)
Contingent earnout adjustments	(725)	(303)	(973)	(2,359)
Non-service pension (costs) credits	(2,095)	572	(4,266)	1,115
Income Before Income Taxes	13,551	8,605	29,552	16,187
North America Loss Adjusting
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	75,827	65,775	152,954	130,213
North America Loss Adjusting | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	3,900	2,649	11,965	6,783
International Operations
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	95,312	93,710	187,175	182,982
International Operations | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	3,742	(661)	6,777	(3,726)
Broadspire
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	83,888	80,114	165,070	156,568
Broadspire | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	8,148	7,667	16,075	14,101
Platform Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	65,638	53,746	128,458	102,607
Platform Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	8,106	4,596	18,072	12,633
Service
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	320,665	293,345	633,657	572,370
Service | North America Loss Adjusting | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	75,827	65,775	152,954	130,213
Service | International Operations
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	95,312	93,710	187,175	182,982
Service | International Operations | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	95,312	93,710	187,175	182,982
Service | Broadspire
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	83,888	80,114	165,070	156,568
Service | Broadspire | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	83,888	80,114	165,070	156,568
Service | Platform Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	65,638	53,746	128,458	102,607
Service | Platform Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	65,638	53,746	128,458	102,607
Reimbursements
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 13,073	$ 10,306	$ 24,677	$ 19,070

Segment Information - Schedule

Segment Information - Schedule of Revenues By Major Service Line (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Revenue from External Customer
Revenues	$ 333,738	$ 303,651	$ 658,334	$ 591,440
International Operations
Revenue from External Customer
Revenues	95,312	93,710	187,175	182,982
Broadspire
Revenue from External Customer
Revenues	83,888	80,114	165,070	156,568
Platform Solutions
Revenue from External Customer
Revenues	65,638	53,746	128,458	102,607
International Loss Adjusting | International Operations
Revenue from External Customer
Revenues	89,300	86,908	175,294	169,935
Crawford Legal Services | International Operations
Revenue from External Customer
Revenues	6,012	6,802	11,881	13,047
Claims Management | Broadspire
Revenue from External Customer
Revenues	41,394	40,426	81,630	79,977
Medical Management | Broadspire
Revenue from External Customer
Revenues	42,494	39,688	83,440	76,591
Service
Revenue from External Customer
Revenues	320,665	293,345	633,657	572,370
Service | International Operations
Revenue from External Customer
Revenues	95,312	93,710	187,175	182,982
Service | Broadspire
Revenue from External Customer
Revenues	83,888	80,114	165,070	156,568
Service | Platform Solutions
Revenue from External Customer
Revenues	65,638	53,746	128,458	102,607
Contractor Connection | Platform Solutions
Revenue from External Customer
Revenues	19,797	17,396	39,098	32,659
Networks | Platform Solutions
Revenue from External Customer
Revenues	38,464	32,505	75,867	60,031
Subrogation | Platform Solutions
Revenue from External Customer
Revenues	$ 7,377	$ 3,845	$ 13,493	$ 9,917

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details)	Jun. 30, 2023 USD ($)
Letter of credit subcommitment
Loss Contingencies [Line Items]
Letters of credit outstanding amount	$ 8,852,000

Business Acquisitions - Additio

Business Acquisitions - Additional Information (Details) - Van Dijk - USD ($)	Apr. 01, 2022	Jun. 30, 2023
Business Acquisition [Line Items]
Initial lump-sum payment of purchase price	$ 4,313,000
Business combinations, total consideration	1,342,000	$ 2,110,000
earnout potential amount	$ 2,200,000

Cash and Cash Equivalents - Sch

Cash and Cash Equivalents - Schedule of Reconciliation of Cash, Cash Equivalents and Restricted Cash (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022		Jun. 30, 2022	Dec. 31, 2021
Cash and Cash Equivalents [Line Items]
Cash and cash equivalents	$ 47,479	$ 46,007	[1]	$ 46,254	$ 53,228
Restricted Cash and Cash Equivalents, Statement of Financial Position [Extensible Enumeration]	Prepaid Expense and Other Assets, Current	Prepaid Expense and Other Assets, Current		Prepaid Expense and Other Assets, Current	Prepaid Expense and Other Assets, Current
Restricted Cash and Cash Equivalents	$ 974	$ 638		$ 822	$ 461
Total cash, cash equivalents and restricted cash	$ 48,453	$ 46,645		$ 47,076	$ 53,689
[1] Derived from the audited Consolidated Balance Sheet