![]() “The Strength of Working Together” Strategic Plan to Associates Presented by Jeffrey T. Bowman Tuesday, March 11, 2008 Exhibit 99.1 |
![]() 2 The Strength of Working Together “Crawford & Company will be known as a target driven corporation that meets its promises to clients and shareholders.” Jeffrey T. Bowman President & CEO March 11, 2008 |
![]() ![]() ![]() ![]() 3 Forward-Looking Statements Disclaimer This presentation is effective as of March 11, 2008. Some of the matters discussed in this presentation include forward-looking statements that involve risks and uncertainties. The Company’s actual results achieved in future quarters may differ materially from results that might be implied by such forward-looking statements. The Company undertakes no obligation to publicly release any revisions to any forward-looking statement made in this presentation to reflect events or circumstances occurring after the date of this presentation, or to reflect the occurrence of unanticipated events. For a complete discussion regarding factors which could affect the Company’s financial performance, please refer to the Company’s Form 10K for the year December 31, 2006 (filed with the Securities and Exchange Commission) and for the year ended December 31, 2007 (which will be filed with the Securities and Exchange Commission on or before March 17, 2008), particularly the information under the headings “Business”, “Risk Factors”, “Legal Proceedings”, and “Management’s Discussion and Analysis of Financial Condition and Results of Operations”. March 11, 2008 |
![]() 4 The Strength of Working Together Overview The Strength of Working Together 2008 Objectives Group Strategies for Achieving 2008 Objectives Business Unit Strategies for Achieving 2008 Objectives Summary March 11, 2008 |
![]() 5 The Strength of Working Together What It Means to Our Clients Providing consistent quality solutions to clients on a local, regional and global basis Tailoring services to best fulfill clients’ needs and requirements Adding value to our clients financially, through greater efficiencies, expertise, quality, and service Building deep, lasting, mutually beneficial partnerships March 11, 2008 |
![]() 6 The Strength of Working Together What It Means to Our Associates Dedication to, and accountability for, achieving the objectives of the organization Striving to continually surpass the expectations of our customers Bringing focus and passion to the business, adding value, and achieving excellence Leveraging best practice, expertise and resources globally and across business units Creating and reinforcing a team approach that facilitates open and honest communication Building and contributing to a performance driven workplace that promotes productivity, rewards excellence, and offers opportunities for personal and professional growth March 11, 2008 |
![]() 7 The Strength of Working Together What It Means to Our Investors Delivering an attractive and sustainable return for investors Being a performance driven company that meets its promises to clients and shareholders and thereby continually earns the financial market’s respect Executing a sound business strategy that results in improved earnings, an increase in share price, and restoration of our dividend March 11, 2008 |
![]() 8 The Strength of Working Together What it Means for 2008: March 11, 2008 |
![]() 9 The Strength of Working Together Target Driven Improved Financial Results March 11, 2008 |
![]() 10 The Strength of Working Together Improved Financial Results Changes to Achieve Group Objectives Sustainable Performance Improvement Target Driven March 11, 2008 |
![]() 11 The Strength of Working Together Improved Financial Results Sustainable Performance Improvement Business Unit Strategies Improved Financial Contribution Across all Business Units Target Driven Changes to Achieve Group Objectives March 11, 2008 |
![]() 12 The Strength of Working Together 2008 Objectives Going forward we are focusing on three critical financial objectives: Revenue Operating Earnings Earnings Per Share March 11, 2008 |
![]() 13 The Strength of Working Together March 11, 2008 |
![]() ![]() 14 The Strength of Working Together 2008 Group Strategies 2008 Group Strategies Global Executive Management Team Global Executive Management Team Experienced Team that is able to adapt quickly to the rapidly Experienced Team that is able to adapt quickly to the rapidly evolving market conditions both locally and globally evolving market conditions both locally and globally Supports improved accountability through target driven Supports improved accountability through target driven performance performance New positions that provide global focus including Chief New positions that provide global focus including Chief Information Officer, Chief Strategy Officer and Information Officer, Chief Strategy Officer and Chief Administrative Officer Chief Administrative Officer Facilitates knowledge sharing across enterprise Facilitates knowledge sharing across enterprise March 11, 2008 |
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() 15 The Strength of Working Together Global Executive Management Team Jeffrey T. Bowman President & CEO Ian V. Muress Property & Casualty EMEA & Asia Pacific Kevin Frawley Property & Casualty Americas David Isaac Legal Settlement Administration Dennis Replogle Broadspire Bruce Swain Finance & Treasury Allen W. Nelson Legal, Vendor Management & Shared Services Brian Flynn Information & Communication Technology Glenn Gibson Strategy, Projects & Development Mike Reeves Global Markets Ken Martino Broadspire March 11, 2008 |
![]() ![]() 16 The Strength of Working Together 2008 Group Strategies 2008 Group Strategies Expand and advance the key account management program Expand and advance the key account management program to further develop existing accounts while successfully to further develop existing accounts while successfully securing new accounts securing new accounts Ensure that our incentive plans build a results oriented Ensure that our incentive plans build a results oriented culture culture Leverage our global footprint – Leverage our global footprint – mobilize a flexible and mobilize a flexible and highly qualified workforce that is able to rapidly highly qualified workforce that is able to rapidly respond to clients’ respond to clients’ needs and business opportunities needs and business opportunities on a global basis on a global basis Continually innovate around distribution channels Continually innovate around distribution channels and product delivery to enhance the customer and product delivery to enhance the customer experience experience March 11, 2008 |
![]() ![]() 17 The Strength of Working Together 2008 Group Strategies 2008 Group Strategies Continue the momentum of Broadspire by way of contribution Continue the momentum of Broadspire by way of contribution to results and expansion of the Broadspire brand to results and expansion of the Broadspire brand On a global basis, target and capitalize upon the industry On a global basis, target and capitalize upon the industry trend regarding the growth in volume contract claims services trend regarding the growth in volume contract claims services Leverage the new national footprint, capabilities and Leverage the new national footprint, capabilities and technologies of Legal Settlement Administration technologies of Legal Settlement Administration Expand market penetration of Strategic Warranty Services Expand market penetration of Strategic Warranty Services by becoming the recognized solution for all key by becoming the recognized solution for all key components of warranty service within the building components of warranty service within the building and building components industries and building components industries Drive Contractor Connection as a competitive Drive Contractor Connection as a competitive advantage – advantage – 2,500 contractors, largest direct 2,500 contractors, largest direct repair TPA facility, proprietary network repair TPA facility, proprietary network March 11, 2008 |
![]() 18 The Strength of Working Together March 11, 2008 |
![]() ![]() 19 2008 Business Unit Strategies 2008 Business Unit Strategies International Property & Casualty International Property & Casualty Continue targeted product and market share expansion – Continue targeted product and market share expansion – driving global sales and coordinating marketing initiatives to driving global sales and coordinating marketing initiatives to further promote profitable growth further promote profitable growth Continue growing claims adjusting while expanding Continue growing claims adjusting while expanding volume claim business volume claim business Advance our success in building a global Claims Advance our success in building a global Claims Management Information System Management Information System Leverage our international competitive advantage in Leverage our international competitive advantage in deploying a single consolidated claims services deploying a single consolidated claims services solution for global corporations solution for global corporations Capitalize on our industry reputation and Global Capitalize on our industry reputation and Global Technical Services in managing large claims Technical Services in managing large claims The Strength of Working Together March 11, 2008 |
![]() 20 The Strength of Working Together March 11, 2008 |
![]() ![]() 21 2008 Business Unit Strategies 2008 Business Unit Strategies US Property & Casualty US Property & Casualty Implement a revitalized and highly effective target marketing Implement a revitalized and highly effective target marketing and sales management program and sales management program Enhance CMS2 to gain further efficiencies Enhance CMS2 to gain further efficiencies Expand Model Office throughout operations Expand Model Office throughout operations Calibrate business model to industry demands Calibrate business model to industry demands Leverage improved quality performance Leverage improved quality performance Continue to grow Contractor Connection and Continue to grow Contractor Connection and Crawford Central Crawford Central The Strength of Working Together March 11, 2008 |
![]() 22 The Strength of Working Together March 11, 2008 |
![]() ![]() 23 2008 Business Unit Strategies 2008 Business Unit Strategies Broadspire Broadspire Replace expected decrease in run-off with new business wins Replace expected decrease in run-off with new business wins Implementation of RiskTech Implementation of RiskTech fourth quarter fourth quarter Grow unbundled business Grow unbundled business - - Leverage Existing Products and Services Leverage Existing Products and Services - - Dedicated Sales Team Dedicated Sales Team - - Grow Existing Accounts Grow Existing Accounts Accelerate claim file closings through improved claim Accelerate claim file closings through improved claim inventory management inventory management Brand globalization Brand globalization The Strength of Working Together March 11, 2008 |
![]() 24 The Strength of Working Together March 11, 2008 |
![]() ![]() 25 2008 Business Unit Strategies 2008 Business Unit Strategies Legal Settlement Administration Legal Settlement Administration Increase new client revenue and penetration of existing Increase new client revenue and penetration of existing clients through expanded office network and sales force clients through expanded office network and sales force Leverage bankruptcy expertise to capitalize on an anticipated Leverage bankruptcy expertise to capitalize on an anticipated increase in bankruptcy filings increase in bankruptcy filings Deliver services more efficiently and cost effectively Deliver services more efficiently and cost effectively – – building on process improvements and enabling building on process improvements and enabling technologies technologies Being well positioned to benefit from an expected Being well positioned to benefit from an expected increase in class action suits increase in class action suits The Strength of Working Together March 11, 2008 |
![]() 26 The Strength of Working Together Strategic Tracking Program A relentless dedication to outstanding execution Each strategic action and intention translated into monthly, measurable, objectives and outcomes Systematic tracking of interim milestones better enables leadership control and proactive decision making Reinforces accountability, results orientation and strategic success throughout the year Provides an effective and more detailed map for the enterprise and each business unit in achieving 2008 objectives March 11, 2008 |
![]() 27 The Strength of Working Together Summary Crawford will be a target driven organization Crawford will consistently deliver a quality product Crawford will achieve significant and sustainable improvement in financial results Crawford will use its competitive advantage to achieve improved earnings, increasing share price, and restoration of the dividend Crawford will drive investments in the business and past acquisitions to increase the bottom line Crawford will apply its unmatched capabilities and competitive advantage across the globe Crawford will be the organization of choice to work for, to do business with, and to invest in March 11, 2008 |
![]() 28 The Strength of Working Together Questions ? Send to info@us.crawco.com March 11, 2008 |