Crawford & Company (CRD-B) 8-K Forward-looking Statements and Additional Information

Crawford & Company

William Blair / Baltimore

August 26, 2013

Exhibit 99.1

Crawford & Company

FORWARD-LOOKING STATEMENTS AND ADDITIONAL INFORMATION

2

Forward-looking statements

Revenues Before Reimbursements (“Revenues”)

Segment and Consolidated Operating Earnings

Earnings Per Share

Non-GAAP Financial Information

–This presentation contains forward-looking statements, including statements about the future financial condition, results of operations and earnings outlook of

Crawford & Company.  Statements, both qualitative and quantitative, that are not statements of historical fact may be “forward-looking statements” as defined

in the Private Securities Litigation Reform Act of 1995 and other securities laws.  Forward-looking statements involve a number of risks and uncertainties that

could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations.  Accordingly, no one should place

undue reliance on forward-looking statements, which speak only as of the date on which they are made.  Crawford & Company does not undertake to update

forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made.

Results for any interim period presented herein are not necessarily indicative of results to be expected for the full year or for any other future period.  For further

information regarding Crawford & Company, and the risks and uncertainties involved in forward-looking statements, please read Crawford & Company’s

reports filed with the United States Securities and Exchange Commission and available at www.sec.gov or in the Investor Relations section of Crawford &

–Crawford’s business is dependent, to a significant extent, on case volumes.  The Company cannot predict the future trend of case volumes for a number of

reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a

significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.

–Revenues Before Reimbursements are referred to as “Revenues” in both consolidated and segment charts, bullets and tables throughout this

presentation.

–Under the Financial Accounting Standards Board’s Accounting Standards Codification Topic 280, “Segment Reporting,” the Company has defined

segment operating earnings as the primary measure used by the Company to evaluate the results of each of its four operating segments. Segment

operating earnings exclude income taxes, interest expense, amortization of customer-relationship intangible assets, stock option expense, earnings

or loss attributable to non-controlling interests, certain unallocated corporate and shared costs and credits, and special charges and credits. 

–In certain periods, the Company has paid a higher dividend on CRDA than on CRDB. This may result in a different earnings per share ("EPS") for

each class of stock due to the two-class method of computing EPS as required by the guidance in Accounting Standards Codification Topic 260 -

"Earnings Per Share". The two-class method is an earnings allocation method under which EPS is calculated for each class of common stock

considering both dividends declared and participation rights in undistributed earnings as if all such earnings had been distributed during the period.

Further references to EPS in this presentation will generally be only for CRDB, as that is the more dilutive measure.

–For additional information about certain non-GAAP financial information presented herein, see the Appendix following this presentation.

www.crawfordandcompany.com.

Company’s website at

Consolidated operating earnings is the total of segment operating earnings and certain unallocated and shared costs and credits.

Crawford & Company

Crawford & Company at a Glance

at August 8, 2013

Exchange/Tickers: 

NYSE: CRDA and CRDB

Trailing

52

week

High/Low:

CRDA: $3.70-$6.89

CRDB: $3.66-$8.60

Market

Capitalization

(8/8/13):

$387.5 million

Annual

Dividend/Yield

(8/8/13):

CRDA: $0.20 or 3.0%

CRDB: $0.16 or 2.1%

Analyst

Coverage:

Adam Klauber, William Blair (Outperform)

Mark Hughes, Suntrust (Neutral)

Greg Peters, Raymond James (Market

Perform)

3

4

A Business Services Leader since 1941

The world’s largest independent provider of global claims management

solutions

Multiple globally recognized brand names: Crawford, Broadspire, GCG

Clients include multinational insurance carriers, brokers and local insurance

firms as well as 200 of the Fortune 500

EMEA-A/P

Americas

Broadspire

Legal Settlement

Administration

Serves the U.K., European,

Middle Eastern, African and

Asia Pacific markets

Serves the U.S., Canadian

and Latin American markets

Serves large national

accounts, carriers and self-

insured entities

Provides administration for

class action settlements and

bankruptcy matters

Crawford & Company

$1.2 Billion Revenue Company

700 Locations

70+ Countries

8,500 Employees

OUR GLOBAL STRENGTH

5

Crawford & Company

Crawford & Company

Diversified Business and Clients

2012 Revenues of approximately $1.2 Billion

•

Property and Casualty

Services

•

Global Technical

Services

•

Third Party

Administration

•

Global Markets

31.2%

20.3%

20.1%

EMEA/AP

Americas

•

Property and Casualty Services

•

Catastrophe Management Services

•

Contractor Connection

•

Centralized Claim Administration

•

Affinity Programs

28.4%

Legal Settlement Administration

•

Class Actions

–

Securities

–

Product Liability

•

Bankruptcy Administration

Broadspire

•

Workers’

Compensation  and

Liability Claims Administration

•

Medical and Case Management

•

Long-Term Care Services

•

Integrated Disability Management

•

Risk Management Information

Systems (RSG)

•

Claim Triage Solution (e-Triage)

6

Crawford & Company

Catalysts/Drivers

7

Cyclical Positive Industry Claim Trends:

Increased underwriting pressure creates a positive claim

trend.

Weather/Catastrophe Trends:

Catastrophic events worldwide are increasing in severity

and frequency.  Crawford is uniquely positioned to serve

these markets.

Healthcare Reform:

Increased healthcare spending is a positive for

Broadspire’s medical case management and cost

containment services.

Future Inflation:

Rising interest rates drive interest income in Broadspire

and lower the Company’s anticipated pension obligations.

Market Position:

Leading market position in each of our segments.

Crawford & Company

Crawford Provides More Than Claims Services

8

P&C outsourced claims services provided

about $575 million, or 49%, of total

Crawford revenue in 2012

•

Claims services is a mature business in most

geographies

•

Revenues are driven by claims volume, which is

affected by regional economies, economic growth

•

Severe weather and natural disasters can create

volatility in claims volume

•

Global Technical Services is the leader in mega-claims

$600 million, or 51%, was derived from

higher-value added business services

–

•

Third Party Administration

•

Direct repair services

•

Legal Settlement Administration

–

•

Medical Management

•

Analytics

•

Forensic Accounting

BPO

Consulting

Claims Services: Thai  Flooding Catastrophe Response

Business Process Outsourcing: Deepwater Horizon

Consulting: Medical Management

Crawford’s Expertise

Catastrophe Response: Thai Flooding

Top ten historic insurance loss

Crawford handling losses in excess of $4

billion

Flooding affected an area the size of

South Carolina

Leveraged global capabilities through

deployment of 160 staff including 50

support staff and 35 senior adjusters

from other locations globally

In-house forensic accountants utilized

10

Crawford & Company

Crawford & Company

Natural

catastrophes

worldwide

1980

–

2012

Natural catastrophes per year more than doubled over period

Crawford is uniquely positioned to respond on a global basis

Number of Events

Meteorological

events

(Storm)

Hydrological

events

(Flood, mass

movement)

Climatological

events

(Extreme temperature,

drought, forest fire)

Geophysical

events

(Earthquake, tsunami,

volcanic eruption)

200

400

600

800

1 000

1 200

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

2012

11

Global Natural Catastrophe Update

©

2013 Munich Re

Source:

Geo

Risks

Research,

NatCatSERVICE

–

As

at

January

2013 

Crawford & Company

High-Volume Claims Services: Deepwater Horizon

12

The Garden City Group (GCG) is the recognized

leader in legal administration services for class

action settlements and other claims

administration, bankruptcy cases and legal

noticing programs.

Largest program is the combined GCCF/Deepwater

Horizon settlement

This special project resolves economic loss and

property damage claims related to the Deepwater

Horizon Incident

GCG’s other high-profile distribution matters

include:

–the General Motors bankruptcy

–the $6.15 billion WorldCom settlement

–the $3.4 billion Native American Trust Settlement

–the $3.05 billion VisaCheck/MasterMoney Antitrust settlement.

Crawford & Company

Garden City Group Ranks First

Among Claims Administrators

13

Source: Securities Class Action Services Report, Most Frequent Claims Administrators in SCAS 100, Jan. 2013

Garden City Group

(37),  $21.3

Gilardi & Co. (22), 

$15.5

Heffler Radetich &

Saitta (7),  $4.7

Rust Consulting (9), 

$3.8

BMC Group (4),  $1.9

Others

(21), 

$3.3

Cases Handled: 100          Total Amount Settled: $50.5 billion

14

Consulting: Medical Management

Medical costs are currently 60% of workers compensation cost and

are estimated to be over 70% by 2016, increasing the importance of

effective medical cost containment.

Case managers proactively manage medical treatment in the

rehabilitation process, enabling our clients’

employees to recover as

quickly as possible in the most cost-effective manner.

Healthcare reform is expected to increase activity in the healthcare

market overall, which could negatively impact access to providers

and slow return to work, which would increase medical and workers

compensation cost and potentially increase claims frequency.

Broadspire’s in-house integrated model provides services to mitigate

increasing medical costs, ultimately decreasing our clients’

overall

loss costs.  This is a key element of Broadspire’s value proposition to

clients.

Crawford & Company

Financial Review

and Operational Focus

Crawford & Company

2012 Business Summary

16

Record revenues of $1.177 billion

Record consolidated operating earnings of $110.2 million

Record operating cash flow of $92.9 million

Including special payment, dividends of $0.20 per CRDA and $0.16

per CRDB

Crawford & Company

Year to Date 2013 Business Summary

17

Revenues increased 4% to $585.2 million

Consolidated operating earnings increased 26% to $48.4 million

Improvement in Broadspire and Americas operating results

Net income increased 62% to $26.7 million

Diluted earnings per share of $0.49 for CRDA and $0.47 for CRDB

Crawford & Company

Year To Date 2013 Financials

18

Crawford & Company Income Statement Highlights

Unaudited ($ in thousands, except per share amounts)

Six months ended June 30,

2013

2012

% Change

Revenues:

$585,228

$561,600

4%

    Cost of Services Before Reimbursements

425,674

412,522

3%

    Selling, General, and Administrative

117,375

114,756

2%

    Corporate Interest Expense, Net

3,243

4,556

-29%

Special Charges

-

2,461

nm

Total Costs and Expenses Before Reimbursements

546,292

534,295

2%

Other Income

2,613

583

348%

Income Before Income Taxes

41,549

27,888

49%

Provision for Income Taxes

15,000

10,976

37%

Net Income

26,549

16,912

57%

Add:  Net (Loss) Income Attributable to Noncontrolling Interests

(198)

422

nm

Net Income Attributable to Crawford & Company

$26,747

$16,490

62%

Earnings Per Share - Diluted:

Class A Common Stock

0.49

$       

0.31

$       

58%

Class B Common Stock

0.47

$       

0.29

$       

62%

Cash Dividends Per Share:

Class A Common Stock

0.08

$       

0.06

$       

33%

Class B Common Stock

0.06

$       

0.04

$       

50%

nm=not meaningful

Crawford & Company

2013 Operational Focus

19

Sustain Operating Performance through Improved Profitability

Americas improvement in U.S. Property & Casualty and Canada

Continued progress in Broadspire

EMEA/AP improvement in the United Kingdom

Strengthen the Balance Sheet

Manage debt levels and pension obligations

Drive operating cash flow to support business growth

Enhance Total Return to Shareholders

Dividend policy to provide meaningful yield

Seek opportunities to repurchase outstanding shares below

intrinsic  value

Crawford & Company

2013 Guidance

20

Consolidated revenues before reimbursements between $1.12 and $1.14 billion

Consolidated operating earnings between $95.0 and $99.0 million

Consolidated cash provided by operating activities between $65.0

and $70.0

million

Consolidated

net

income

attributable

to

shareholders

of

Crawford

&

Company

between $51.5 and $54.0 million, or $0.90 to $0.95 diluted earnings per CRDB

share

On August 5, 2013, Crawford & Company affirmed and increased certain

aspects of its full year 2013 guidance as follows:

Crawford & Company

Enhanced Return to Shareholders

Dividends and Buyback:

After the 2013 second quarter, Crawford declared a regular quarterly

dividend of $0.05 on CRDA and $0.04 on CRDB, an increase of $0.01 per share

Including a $0.06 per share special dividend, during 2012, Crawford paid

dividends of $0.20 per share on CRDA and $0.16 per share on CRDB, or double

2011 dividends per share

Between June 1, 2012 and June 30, 2013, Crawford repurchased 760,497

shares of CRDA at an average cost of $4.73

TTM Total Return (8/14/12 to 8/14/13):

CRDA price increased 61.2%.  Total return was 68.8%

CRDB price increased 90.8%.  Total return was 96.8%

21

Crawford & Company

Crawford Capital Structure

22

Debt reduced by $62 million, or 25% since 2010

through 2012

Pension risk management program driving positive

results

Material improvement in cash flow from both

operations and working capital management

Net debt of $95.2 million at December 31, 2012

$0

$50

$100

$150

$200

$250

2008

2009

2010

2011

2012

Consolidated Debt/Cash

($ in millions)

Debt

Cash

0

10

20

30

40

50

60

70

80

90

100

2008

2009

2010

2011

2012

Cash Provided by Operations

($ in millions)

Shareholders

Improving Balance Sheet Supports Return to

Crawford & Company

23

Crawford Dynamic Investment Policy Glide Path

Liability Hedging

100% Hedged

6/30/13

Desired

Plan Status

De-risk & Maintain

Funded Status

Fully Funded

Asset Allocation

Risk Optimized

Liability Hedging

60%

Plan Status

Frozen

Funded Status

80%

Asset Allocation

40/60

Road Map

Trade Equities for Long Bonds as Funded Status Improves

Hedging

60%

Hedging

60%

Hedging

60%

Hedging

66%

Hedging

74%

Return

Seeking

40%

Return

Seeking

40%

Return

Seeking

40%

Return

Seeking

40%

Return

Seeking

34%

Hedging

90%

Hedging

82%

Hedging

60%

Return

Seeking

10%

Return

Seeking

18%

Return

Seeking

26%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

<70%

70%

75%

80%

85%

90%

95%

100% +

Asset Allocation by Funded Status

Crawford & Company

Management Alignment with Shareholders

Short-Term Incentive Compensation Plan Matrix:

Metric:

Weight:

Revenues

30%

Operating Earnings

25%

Operating Margin

25%

DSO

20%

24

Stock Ownership Guidelines:

Multiple of

Officer:

Base Salary:

President/CEO

3x

CFO/EVPs

2x

Balanced short and long term system focused on strategic priorities and

aligned with shareholders

Long-term incentive compensation plan based on three-year EPS performance

tied to the Company’s strategic plan

Crawford & Company

Capital Structure and Governance

Class A and B Shares:

As of July 31, 2013, there were approximately 30.1 million shares of Class A Common Stock

and

24.7

million

shares

of

Class

B

Common

Stock

outstanding.

The

two

classes

are

substantially identical, except with respect to the voting rights of the Class B shares and the

greater cash dividends offered on Class A shares.

Insider Ownership:

The Jesse C. Crawford family beneficially owned 40.1% of outstanding Class A shares and

52.0% of outstanding Class B shares as of March 5, 2013.

Board Diversification and Makeup:

Eight

of

nine

members

are

independent,

with

the

exception

of

the

CEO,

Jeff

Bowman.

CEO

and chairman roles are split.

25

26

CRAWFORD IS POSITIONED FOR STRONG RETURNS

Global Footprint

World’s largest independent provider of

claims management solutions

Diverse customer base

Global catastrophe response

Innovative Technology

Platforms

Analytics

Risk Sciences Group/Dmitri

Claims Management System (CMS)

Command Center

Specialized Resources

Legal Settlement Administration (GCG)

Global Technical Services (GTS)

Medical Cost Containment

Contractor Connection

Business Process Outsourcing

Gaining Market Share

North American vertical

Positioned to benefit from expected global

consolidation of TPA vendors

Emerging Asia Pacific and

Latin American markets

Risk

Tech 

Crawford & Company

Crawford & Company

Appendix

Crawford & Company

Appendix: Non-GAAP Financial Information

28

Measurements of financial performance not calculated in accordance with GAAP should  be considered as supplements to,

and not substitutes for, performance measurements calculated or derived in accordance with GAAP.  Any such measures

are not necessarily comparable to other similarly-titled measurements employed by other companies.

Reimbursements for Out-of-Pocket Expenses

In the normal course of our business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under

GAAP,

these

out-of-pocket

expenses

and

associated

reimbursements

are

required

to

be

included

when

reporting

expenses

and

revenues,

respectively,

in

our

consolidated

results

of

operations.

In

this

presentation,

we

do

not

believe

it

is

informative

to

include

the

GAAP-required

gross

up

of

our revenues and expenses for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each

other in our consolidated results of operations with no impact to our net income or operating earnings (loss). Unless noted in this presentation, revenue

and expense amounts exclude reimbursements for out-of-pocket expenses.

Segment and Consolidated Operating Earnings

Operating

earnings

is

the

primary

financial

performance

measure

used

by

our

senior

management

and

chief

operating

decision

maker

(“CODM”)

to

evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. 

Management

believes

operating

earnings

is

useful

to

others

in

that

it

allows

them

to

evaluate

segment

and

consolidated

operating

performance

using

the same criteria our management and chief operation decision maker use.  Consolidated operating earnings (loss) represent segment earnings (loss)

including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of

customer-relationship

intangible

assets,

special

charges

and

credits,

income

taxes,

and

net

income

or

loss

attributable

to

noncontrolling

interests.

Net debt

Net debt is computed as the sum of long-term debt, capital leases and short-term borrowings less cash and cash equivalents.  Management believes

that net debt is useful because it provides investors with an estimate of what the Company’s debt would be if all available cash was used to pay down

the

debt

of

the

Company.

The

measure

is

not

meant

to

imply

that

management

plans

to

use

all

available

cash

to

pay

down

debt.

Crawford & Company

Non-GAAP Financial Information

29

Unaudited ($ in thousands)

YTD through

YTD through

2008

2009

2010

2011

2012

June 30, 2013

June 30, 2012

Revenues Before Reimbursements

Total Revenues

1,135,916

$

1,046,202

$

1,110,801

$

1,211,362

$

1,266,138

$

633,254

$   

606,362

$   

Reimbursements

(87,334)

(78,334)

(80,384)

(86,007)

(89,421)

(48,026)

(44,762)

Revenues Before Reimbursements

1,048,582

$

967,868

$   

1,030,417

$

1,125,355

$

1,176,717

$

585,228

$   

561,600

$   

YTD through

YTD through

June 30, 2013

June 30, 2012

Costs of Services Before Reimbursements

Total Costs of Services

473,700

$   

457,284

$   

Reimbursements

(48,026)

(44,762)

Costs of Services Before Reimbursements

425,674

$   

412,522

$   

YTD through

YTD through

2008

2009

2010

2011

2012

June 30, 2013

June 30, 2012

Operating Earnings (Loss)

Americas

28,766

$     

29,394

$     

20,748

$     

19,851

$     

11,877

$     

7,637

$        

895

$           

EMEA/AP

32,999

23,401

24,828

28,421

48,585

15,214

17,313

Broadspire

3,526

(1,602)

(11,712)

(11,434)

27

2,591

(371)

Legal Settlement Administration

10,814

13,130

47,661

51,307

60,284

28,543

26,475

Unallocated corporate and shared costs, net

(6,362)

(10,996)

(5,841)

(9,555)

(10,613)

(5,630)

(5,964)

Consolidated Operating Earnings

69,743

53,327

75,684

78,590

110,160

48,355

38,348

Deduct:

Goodwill and intangible asset impairment charges

-

(140,945)

(10,788)

-

-

-

-

Net corporate interest expense

(17,622)

(14,166)

(15,002)

(15,911)

(8,607)

(3,243)

(4,556)

Stock option expense

(861)

(914)

(761)

(450)

(408)

(373)

(245)

Amortization expense

(6,025)

(5,994)

(5,995)

(6,177)

(6,373)

(3,190)

(3,198)

Special charges and credits

(788)

(4,059)

(4,650)

2,379

(11,332)

-

(2,461)

Income before income taxes

44,447

$     

(112,751)

$ 

38,488

$     

58,431

$     

83,440

$     

41,549

$     

27,888

$     

Reconciliation of Non-GAAP Items

Crawford & Company

Non-GAAP Financial Information, continued

30

Unaudited ($ in thousands)

December 31,

2012

Net Debt

Short-term borrowings

13,275

$         

Current installments of long-term debt and capital leases

838

Long-term debt and capital leases, less current installments

152,293

Total debt

166,406

Less: Cash and cash equivalents

71,157

Net debt

95,249

$         

Reconciliation of Non-GAAP Items

Crawford & Company