Crawford & Company (CRD-B) 10-Q 3 Aug 20 2020 Q2 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	6 Months Ended
	Jun. 30, 2020	Jul. 27, 2020
Document Information [Line Items]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Jun. 30, 2020
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q2
Entity Registrant Name	CRAWFORD & CO
Entity Central Index Key	0000025475
Current Fiscal Year End Date	--12-31
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Shell Company	false
Entity File Number	1-10356
Entity Incorporation, State or Country Code	2Q
Entity Address, Address Line One	5335 Triangle Parkway
Entity Address, City or Town	Peachtree Corners
Entity Address, State or Province	GA
Entity Address, Postal Zip Code	30092
Entity Tax Identification Number	58-0506554
City Area Code	404
Local Phone Number	300-1000
Document Quarterly Report	true
Document Transition Report	false
Class A Non-Voting
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		30,642,952
Title of 12(b) Security	Class A Common Stock — $1.00 Par Value
Trading Symbol	CRD-A
Security Exchange Name	NYSE
Class B Voting
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		22,510,144
Title of 12(b) Security	Class B Common Stock — $1.00 Par Value
Trading Symbol	CRD-B
Security Exchange Name	NYSE

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations Unaudited - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Revenues:
Revenues	$ 242,875	$ 267,846	$ 488,921	$ 524,223
Costs and Expenses:
Cost of services	172,057	185,892	358,176	373,099
Selling, general, and administrative expenses	55,508	60,184	111,262	118,843
Corporate interest expense, net of interest income	2,452	2,468	4,676	5,184
Goodwill impairment			17,674	0
Restructuring costs			5,714
Arbitration and claim settlements		11,352	0	11,352
Loss on disposition of business	341		341	0
Total Costs and Expenses	230,358	259,896	497,843	508,478
Other Expense, net	(84)	(2,467)	(290)	(1,560)
(Loss) Income Before Income Taxes	12,433	5,483	(9,212)	14,185
(Benefit) Provision for Income Taxes	6,311	2,859	(2,175)	5,792
Net (Loss) Income	6,122	2,624	(7,037)	8,393
Net (Income) Loss Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests	(224)	18	1,536	358
Net (Loss) Income Attributable to Shareholders of Crawford & Company	$ 5,898	$ 2,642	$ (5,501)	$ 8,751
Class A Non-Voting
(Loss) Earnings Per Share - Basic:
(Loss) Earnings per share - basic	$ 0.11	$ 0.06	$ (0.10)	$ 0.18
(Loss) Earnings Per Share - Diluted:
(Loss) Earnings per share - diluted	$ 0.11	$ 0.06	$ (0.10)	$ 0.18
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted-average common shares outstanding, basic	30,521	30,799	30,541	30,729
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, diluted	30,690	31,113	30,541	31,110
Class B Voting
(Loss) Earnings Per Share - Basic:
(Loss) Earnings per share - basic	$ 0.11	$ 0.04	$ (0.12)	$ 0.14
(Loss) Earnings Per Share - Diluted:
(Loss) Earnings per share - diluted	$ 0.11	$ 0.04	$ (0.12)	$ 0.14
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted-average common shares outstanding, basic	22,510	23,021	22,544	23,193
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, diluted	22,510	23,021	22,544	23,193
Service
Revenues:
Revenues	$ 234,416	$ 256,881	$ 471,947	$ 503,939
Costs and Expenses:
Cost of services	163,598	174,927	341,202	352,815
Reimbursements
Revenues:
Revenues	8,459	10,965	16,974	20,284
Costs and Expenses:
Cost of services	$ 8,459	$ 10,965	$ 16,974	$ 20,284

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Operations Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Income Statement [Abstract]
Interest income	$ 0	$ 295	$ 33	$ 645

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Comprehensive Income (Loss) Unaudited - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Statement Of Income And Comprehensive Income [Abstract]
Net (Loss) Income	$ 6,122	$ 2,624	$ (7,037)	$ 8,393
Other Comprehensive (Loss) Income:
Net foreign currency translation income, net of tax of $0, $0, $0, and $0, respectively	(3,221)	(2,650)	(6,693)	396
Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $650, $661, $1301, and $1351, respectively	1,885	1,981	3,813	3,992
Other Comprehensive (Loss) Income	(1,336)	(669)	(2,880)	4,388
Comprehensive (Loss) Income	4,786	1,955	(9,917)	12,781
Comprehensive income attributable to noncontrolling interests and redeemable noncontrolling interests	153	426	1,912	782
Comprehensive (Loss) Income Attributable to Shareholders of Crawford & Company	$ 4,939	$ 2,381	$ (8,005)	$ 13,563

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Comprehensive Income (Loss) Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Statement Of Income And Comprehensive Income [Abstract]
OCI, Tax on foreign currency translation gains (losses)	$ 0	$ 0	$ 0	$ 0
OCI, Tax on amortization of actuarial losses on retirement plans included in net periodic pension cost	$ 650	$ 661	$ 1,301	$ 1,351

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets Unaudited - USD ($)	Jun. 30, 2020	Dec. 31, 2019	[1]
Current Assets:
Cash and cash equivalents	$ 59,958,000	$ 51,802,000
Accounts receivable, less allowance for doubtful accounts of $10,373 and $9,348, respectively	120,941,000	128,217,000
Unbilled revenues, at estimated billable amounts	106,335,000	103,894,000
Income taxes receivable	9,590,000	7,820,000
Prepaid expenses and other current assets	27,815,000	23,476,000
Total Current Assets	324,639,000	315,209,000
Net Property and Equipment	30,924,000	31,425,000
Other Assets:
Operating lease right-of-use assets, net	106,508,000	102,354,000
Goodwill	62,086,000	80,642,000
Intangible assets arising from business acquisitions, net	68,815,000	75,083,000
Capitalized software costs, net	64,000,000	66,445,000
Deferred income tax assets	18,550,000	17,971,000
Other noncurrent assets	71,814,000	70,884,000
Total Other Assets	391,773,000	413,379,000
TOTAL ASSETS	747,336,000	760,013,000
Current Liabilities:
Short-term borrowings	39,887,000	28,531,000
Accounts payable	31,446,000	34,377,000
Accrued compensation and related costs	59,625,000	68,499,000
Self-insured risks	12,318,000	11,311,000
Income taxes payable	0	3,030,000
Operating lease liabilities	30,027,000	30,765,000
Other accrued liabilities	33,440,000	31,449,000
Deferred revenues	27,871,000	28,288,000
Current installments of finance leases	38,000	15,000
Total Current Liabilities	234,652,000	236,265,000
Noncurrent Liabilities:
Long-term debt and finance leases, less current installments	155,649,000	148,408,000
Operating lease liabilities	93,109,000	87,064,000
Deferred revenues	23,850,000	24,080,000
Accrued pension liabilities	58,388,000	65,909,000
Other noncurrent liabilities	31,895,000	33,410,000
Total Noncurrent Liabilities	362,891,000	358,871,000
Redeemable Noncontrolling Interests	173,000	2,310,000
Shareholders' Investment:
Additional paid-in capital	65,063,000	63,392,000
Retained earnings	236,234,000	249,551,000
Accumulated other comprehensive loss	(208,835,000)	(206,907,000)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	145,495,000	159,317,000
Noncontrolling interests	4,125,000	3,250,000
Total Shareholders' Investment	149,620,000	162,567,000
TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT	747,336,000	760,013,000
Class A Non-Voting
Shareholders' Investment:
Common stock outstanding, value	30,523,000	30,610,000
Class B Voting
Shareholders' Investment:
Common stock outstanding, value	$ 22,510,000	$ 22,671,000
[1]	Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets Unaudited (Parenthetical) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019	[1]
Current Assets:
Allowance for doubtful accounts	$ 10,373	$ 9,348
Class A Non-Voting
Shareholders' Investment:
Par or stated value per share (USD per share)	$ 1	$ 1
Shares authorized (shares)	50,000,000	50,000,000
Shares issued (shares)	30,523,000	30,610,000
Shares outstanding (shares)	30,523,000	30,610,000
Class B Voting
Shareholders' Investment:
Par or stated value per share (USD per share)	$ 1	$ 1
Shares authorized (shares)	50,000,000	50,000,000
Shares issued (shares)	22,510,000	22,671,000
Shares outstanding (shares)	22,510,000	22,671,000
[1]	Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Statem_5

Condensed Consolidated Statements of Cash Flows Unaudited - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019
Cash Flows From Operating Activities:
Net (loss) income	$ (7,037)	$ 8,393
Reconciliation of net (loss) income to net cash provided by operating activities:
Depreciation and amortization	19,450	19,850
Goodwill impairment	17,674	0
Arbitration and claim settlements	0	11,352
Loss on disposition of business	341	0
Stock-based compensation	1,998	1,399
Changes in operating assets and liabilities:
Accounts receivable, net	5,473	(4,086)
Unbilled revenues, net	(7,000)	(11,848)
Accrued or prepaid income taxes	(6,806)	(563)
Accounts payable and accrued liabilities	(3,405)	(16,048)
Deferred revenues	(457)	962
Accrued retirement costs	(4,975)	(343)
Prepaid expenses and other operating activities	(3,224)	(329)
Net cash provided by operating activities	12,032	8,739
Cash Flows From Investing Activities:
Acquisitions of property and equipment	(5,476)	(3,729)
Capitalization of computer software costs	(8,823)	(4,369)
Other investing	(87)	0
Net cash used in investing activities	(14,386)	(8,098)
Cash Flows From Financing Activities:
Cash dividends paid	(4,859)	(6,595)
Proceeds from shares purchased under employee stock-based compensation plans	10	850
Repurchases of common stock	(2,666)	(19,585)
Increases in revolving credit facility borrowings	73,340	51,408
Payments on revolving credit facility borrowings	(54,124)	(40,611)
Payments on finance lease obligations	(10)	(61)
Acquisition of noncontrolling interests	(292)	0
Dividends paid to noncontrolling interests	0	(280)
Net cash provided by (used in) financing activities	11,399	(14,874)
Effects of exchange rate changes on cash and cash equivalents	(889)	264
Increase (decrease) in cash and cash equivalents	8,156	(13,969)
Cash and cash equivalents at beginning of year	51,802	53,119
Cash and cash equivalents at end of period	$ 59,958	$ 39,150

Condensed Consolidated Statem_6

Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($) $ in Thousands	Jan. 01, 2020		Jun. 30, 2020		Mar. 31, 2020		Jun. 30, 2019		Mar. 31, 2019		Jun. 30, 2020		Jun. 30, 2019
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	$ 162,567	[1]	$ 143,801		$ 162,567	[1]	$ 166,508		$ 175,446		$ 162,567	[1]	$ 175,446
Net income (loss)			6,379	[2]	(11,279)	[2]	2,630	[3]	6,146	[3]
Other comprehensive income (loss)			(1,336)		(1,544)		(669)		5,057		(2,880)		4,388
Cash dividends paid			(1,591)		(3,268)		(3,509)		(3,366)
Stock-based compensation			1,118		880		1,646		(247)
Repurchases of common stock					(2,666)		(3,167)		(16,418)
Shares issued in connection with stock-based compensation plans, net					10		960		(110)
Increase (Decrease) in value of noncontrolling interest due to acquisition			1,249		(292)
Ending balance			149,620		143,801		164,399		166,508		149,620		164,399
Adoption of Topic 326
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance			(607)
Ending balance					$ (607)
Accounting Standards Update [Extensible List]					us-gaap:AccountingStandardsUpdate201613Member
Common Stock | Class A Non-Voting
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	30,610		30,519		$ 30,610		30,621		30,927		30,610		30,927
Repurchases of common stock					(155)		(280)		(421)
Shares issued in connection with stock-based compensation plans, net			4		64		326		115
Ending balance			30,523		30,519		30,667		30,621		30,523		30,667
Common Stock | Class B Voting
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	22,671		22,510		22,671		23,031		24,408		22,671		24,408
Repurchases of common stock					(161)		(73)		(1,377)
Ending balance			22,510		22,510		22,958		23,031		22,510		22,958
Additional Paid-In Capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	63,392		63,949		63,392		58,321		58,793		63,392		58,793
Stock-based compensation			1,118		880		1,646		(247)
Shares issued in connection with stock-based compensation plans, net			(4)		(54)		634		(225)
Increase (Decrease) in value of noncontrolling interest due to acquisition					(269)
Ending balance			65,063		63,949		60,601		58,321		65,063		60,601
Retained Earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	$ 249,551		231,927		249,551		261,814		273,607		249,551		273,607
Net income (loss)			5,898	[2]	(11,399)	[2]	2,642	[3]	6,109	[3]
Cash dividends paid			(1,591)		(3,268)		(3,313)		(3,282)
Repurchases of common stock					(2,350)		(2,814)		(14,620)
Ending balance			236,234		231,927		258,329		261,814		236,234		258,329
Retained Earnings | Adoption of Topic 326
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance			(607)
Ending balance					$ (607)
Accounting Standards Update [Extensible List]	us-gaap:AccountingStandardsUpdate201613Member				us-gaap:AccountingStandardsUpdate201613Member
AOCL attributable to shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	$ (206,907)		(207,876)		$ (206,907)		(211,374)		(216,447)		(206,907)		(216,447)
Other comprehensive income (loss)			(959)		(1,545)		(260)		5,073
Increase (Decrease) in value of noncontrolling interest due to acquisition					576
Ending balance			(208,835)		(207,876)		(211,634)		(211,374)		(208,835)		(211,634)
Shareholders' Investment Attributable to Shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	159,317		141,029		159,317		162,413		171,288		159,317		171,288
Net income (loss)			5,898	[2]	(11,399)	[2]	2,642	[3]	6,109	[3]
Other comprehensive income (loss)			(959)		(1,545)		(260)		5,073
Cash dividends paid			(1,591)		(3,268)		(3,313)		(3,282)
Stock-based compensation			1,118		880		1,646		(247)
Repurchases of common stock					(2,666)		(3,167)		(16,418)
Shares issued in connection with stock-based compensation plans, net					10		960		(110)
Increase (Decrease) in value of noncontrolling interest due to acquisition					307
Ending balance			145,495		141,029		160,921		162,413		145,495		160,921
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance			(607)
Ending balance					$ (607)
Accounting Standards Update [Extensible List]					us-gaap:AccountingStandardsUpdate201613Member
Noncontrolling Interests
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning balance	$ 3,250		2,772		$ 3,250		4,095		4,158		3,250		4,158
Net income (loss)			481	[2]	120	[2]	(12)	[3]	37	[3]
Other comprehensive income (loss)			(377)		1		(409)		(16)
Cash dividends paid							(196)		(84)
Increase (Decrease) in value of noncontrolling interest due to acquisition			1,249		(599)
Ending balance			$ 4,125		$ 2,772		$ 3,478		$ 4,095		$ 4,125		$ 3,478
[1]	Derived from the audited Consolidated Balance Sheet
[2]	The total net loss presented in the condensed consolidated
[3]	The total net income presented in the condensed consolidated statements of shareholders' investment for the three months ended March 31 and June 30, 2019 excludes $377 and $6 in net loss attributable to the redeemable noncontrolling interests.

Condensed Consolidated Statem_7

Condensed Consolidated Statements of Shareholders' Investment Unaudited (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Jun. 30, 2020	Mar. 31, 2020	Jun. 30, 2019	Mar. 31, 2019
Class of Stock [Line Items]
Net income (loss) attributable to redeemable noncontrolling interest	$ 257	$ 1,880	$ 6	$ 377
Class A Non-Voting
Class of Stock [Line Items]
Cash dividends paid (in dollars per share)	$ 0.03	$ 0.07	$ 0.07	$ 0.07
Class B Voting
Class of Stock [Line Items]
Cash dividends paid (in dollars per share)	$ 0.03	$ 0.05	$ 0.05	$ 0.05

Basis of Presentation

Basis of Presentation	6 Months Ended
	Jun. 30, 2020
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Basis of Presentation	1. Basis of Presentation The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Due to the impact of weather activity and the continued economic uncertainty resulting from the COVID-19 pandemic, the Company's operating results for the three and six months ended and financial position as of June 30, 2020 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2020 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's Annual Report on Form 10-K for the year ended December 31, 2019 other than as disclosed herein. The Company recognized a goodwill impairment in the 2020 first quarter within its Crawford Claims Solutions segment, due to lower forecasts in that reporting unit and the overall decline in market conditions from the COVID-19 pandemic. See Note 9, "Fair Value Measurements" of our accompanying consolidated financial statements for further discussion about goodwill impairment. Certain prior period amounts among the segments have been reclassified to conform to the current presentation. These reclassifications had no effect on the Company's reported consolidated results. Significant intercompany transactions have been eliminated in consolidation. The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2019 has been derived from the audited consolidated financial statements as of that date, but does not include all of the information and footnotes required by GAAP for complete financial statements. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2019. The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and also considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan. At June 30, 2020 and December 31, 2019, the liabilities of the deferred compensation plan were $8,439,000 and $8,428,000, respectively, which represented obligations of the Company rather than of the rabbi trust, and the values of the assets held in the related rabbi trust were $16,493,000 and $16,527,000, respectively. These liabilities and assets are included in "Other noncurrent liabilities" and "Other noncurrent assets," respectively, on the Company's unaudited Condensed Consolidated Balance Sheets. The Company owns 51% of the capital stock of Lloyd Warwick International Limited ("LWI"). The Company has also agreed to provide financial support to LWI of up to approximately $10,000,000. Because of this controlling financial interest, and because Crawford has the obligation to absorb certain of LWI's losses through the additional financial support that LWI may require, LWI is considered a VIE of the Company. LWI also does not meet the business scope exception, as Crawford provides more than half of its financial support, and because LWI lacks sufficient equity at risk to permit it to carry on its activities without this additional financial support. Creditors of LWI have no recourse to Crawford's general credit. Accordingly, Crawford is considered the primary beneficiary and consolidates LWI. Total assets and liabilities of LWI as of June 30, 2020 were $16,053,000 and $8,665,000, respectively. Total assets and liabilities of LWI as of December 31, 2019 were $14,686,000 and $9,176,000, respectively. Included in LWI's total liabilities is a loan from Crawford of $4,171,000 as of June 30, 2020 and $4,284,000 as of December 31, 2019. The Company sold its interest in LWI on June 12, 2020. This transaction will be reported in the Company’s 2020 third quarter due to the two- month reporting lag for reporting its international results. See Note 13, “Subsequent Event” of our accompanying consolidated financial statements for further discussion about this transaction. Noncontrolling interests represent the minority shareholders' share of the net income or loss and shareholders' investment in consolidated subsidiaries. Noncontrolling interests are presented as a component of shareholders' investment in the unaudited Condensed Consolidated Balance Sheets and reflect the initial fair value of these investments by noncontrolling shareholders, along with their proportionate share of the income or loss of the subsidiaries, less any dividends or distributions. Noncontrolling interests that are redeemable at the option of the holder are presented outside of shareholders' investment as "Redeemable Noncontrolling Interests" and are recorded at either their initial fair value plus any profits or losses or estimated redemption value if an adjustment is required. On March 27, 2020, the U.S. enacted the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”). The Company has not applied for governmental loans from the CARES Act or any other governmental programs to support the Company’s operations. The Company is taking advantage of certain aspects of the CARES Act such as the deferral of payroll tax deposits and continuing to evaluate the other provisions of the CARES Act. In addition, there are numerous international legislative responses that we continue to evaluate, such as the Canada Emergency Wage Subsidy program, among other enactments. The Canadian government enacted the Canada Emergency Wage Subsidy (“CEWS”) in 2020 to provide a wage subsidy to employers that suffered reductions in revenue resulting from the COVID-19 pandemic. The Company met the eligibility criteria to receive the wage subsidy in the second quarter. The wage subsidy is included in "Costs of services provided, before reimbursements” or “Selling, general, and administrative expenses” on the Company's unaudited Condensed Consolidated Statements of Operations, depending on the location of the employees, and is recorded as a reduction of compensation expense once the application is filed. The Company recognized $4,345,000 as a reduction of compensation expense for the three-month and six-month period ended June 30, 2020. In July 2020, the Canadian government announced an extension of this program that may benefit the Company through end of 2020. The Company will continue to evaluate the impact of government subsidies each period.

Recently Issued Accounting Stan

Recently Issued Accounting Standards	6 Months Ended
	Jun. 30, 2020
Accounting Changes And Error Corrections [Abstract]
Recently Issued Accounting Standards	2. Recently Issued Accounting Standards Adoption of New Accounting Standards Measurement of Credit Losses on Financial Instruments In June 2016, the FASB issued ASU 2016-13, "Measurement of Credit Losses on Financial Instruments" together with its subsequent related amendments in 2018 and 2019, collectively referred to as Topic 326. Topic 326 replaces the incurred loss methodology to record credit losses with a methodology that reflects the expected credit losses for financial assets not accounted for at fair value, including trade receivables, with gains and losses recognized through income. The Company estimates its expected credit losses based on past experience, current conditions and reasonable and supportable forecasts affecting collectability of these assets. We evaluate the risks related to our trade receivables and contract assets by considering customer type, geography, and aging. Topic 326 is effective for annual periods beginning after December 15, 2019, and interim periods within those fiscal years. The Company adopted Topic 326 on January 1, 2020 using a modified retrospective approach. As a result of adopting Topic 326, the Company recognized a cumulative effect adjustment to decrease the opening balance of retained earnings by $607,000. The Company has included assumptions related to expected credit losses from the impact of the COVID-19 pandemic in its results of operations for the three months and six months ended June 30, 2020. Changes to the Disclosure Requirements for Fair Value Measurement In August 2018, the FASB issued ASU 2018-13, “Fair Value Measurement (Topic 820).” This update amends the disclosure requirements on fair value measurements in Topic 820, Fair Value Measurement, by removing and modifying certain disclosure requirements and adding others. This update removes the requirement to disclose the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy, the policy for timing of transfers between levels and the valuation processes for Level 3 fair value measurements. This update requires the disclosure of the changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value measurements held at the end of the reporting period and the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurements. Further, this update clarifies that transfers into and out of Level 3 of the fair value hierarchy and purchases and issues of Level 3 assets and liabilities are required to be disclosed. These updates are effective for annual periods beginning after December 15, 2019, and interim periods thereafter. The Company adopted this guidance on January 1, 2020 with no impact on its results of operation, financial condition and cash flows. Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract In August 2018, the FASB issued ASU 2018-15, "Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40).” This update aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software, including hosting arrangements that include an internal-use software license. This update also requires the entity (customer) to expense the capitalized implementation costs of a hosting arrangement that is a service contract over the term of the hosting arrangement. Further, this update requires the presentation of the amortization expense in the statement of income, the presentation of the capitalized costs on the statement of financial position and the classification of payments for capitalized costs in the statement of cash flows related to capitalized implementation costs to be treated the same as the fees for service component of the associated hosting arrangement. The update is effective for annual periods beginning after December 15, 2019, and interim periods thereafter. The Company adopted this guidance on January 1, 2020 with no material impact on its results of operation, financial condition and cash flows. Pending Adoption of Recently Issued Accounting Standards Compensation-Retirement Benefits: Changes to the Disclosure Requirements for Defined Benefit Plans In August 2018, the FASB issued ASU 2018-14, "Compensation-Retirement Benefits-Defined Benefit Plans-General (Subtopic 715-20)." This update modifies the disclosure requirements for employers that sponsor defined benefit pension or other postretirement plans. This update removes certain disclosure requirements including, but not limited to, the amounts in accumulated other comprehensive income expected to be recognized as components of net periodic benefit cost over the next fiscal year and the amount and timing of plan assets expected to be returned to the employer. This update requires the disclosure of the weighted-average interest crediting rates for cash balance plans and other plans with promised interest crediting rates and an explanation of the reasons for significant gains and losses related to changes in the benefit obligation for the period. This update also clarifies requirements for entities that provide aggregate disclosures for two or more plans. The update is effective for annual periods beginning after December 15, 2020, and interim periods thereafter. Early adoption is permitted. The Company is currently evaluating the effect this ASU will have on its Retirement Plans disclosure. Simplifying the Accounting for Income Taxes In December 2019, the FASB issued ASU 2019-12, “Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes.” ASU 2019-12 amends ASC 740 to simplify the accounting for income taxes by removing certain exceptions for foreign equity investments, intraperiod allocations and interim calculations, and adding guidance to reduce complexity in the accounting standard under the FASB’s simplification initiative. ASU 2019-12 is effective for fiscal years beginning after December 15, 2020. Upon adoption, the amendments in ASU 2019-12 should be applied on a prospective basis to all periods presented. Early adoption is permitted. The Company is currently assessing the impact of the adoption of the new guidance.

Revenue Recognition

Revenue Recognition	6 Months Ended
	Jun. 30, 2020
Revenue From Contract With Customer [Abstract]
Revenue Recognition	3. Revenue Recognition As of January 1, 2018, the Company adopted Accounting Standards Codification ("ASC") 606 using the modified retrospective method for those contracts which were not substantially completed as of the transition date. The reported results for the three and six months ended June 30, 2020 and 2019 reflect the application of ASC 606. Revenue from Contracts with Customers Revenues are recognized when control of the promised services is transferred to the Company's customers in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenues are recognized net of any sales, use or value added taxes collected from customers, which are subsequently remitted to governmental authorities. As the Company completes its performance obligations which are identified below, it has an unconditional right to consideration as outlined in the Company's contracts. Generally, the Company's accounts receivable are expected to be collected in less than two months, in accordance with the underlying payment terms. The Company's Crawford Claims Solutions segment generates revenue for adjusting services provided to insurance companies and self-insured entities related to property, casualty and catastrophe losses caused by physical damage to commercial and residential real property and certain types of personal property. The Company charges on a fee-per-claim basis for each optional purchase of the claims management services exercised by its customer. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type for fixed fee claims applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. The Company also generates revenue by providing on-demand inspection, verification and other task specific field services for businesses and consumers. Task assignment services are single optional purchase performance obligations which are generally satisfied at a point in time when the control of the service is transferred to the customer. Therefore, revenue is recognized when the customer receives the service requested. The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the three and six months ended June 30, 2020 and 2019: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 U.S. $ 34,344 $ 33,825 $ 65,772 $ 67,761 U.K. 16,294 15,831 31,639 32,202 Canada 7,971 12,147 18,110 24,268 Australia 12,200 12,815 22,145 23,334 Europe 7,236 7,371 14,197 13,836 Rest of World 3,406 4,014 7,175 7,921 Total Crawford Claims Solutions Revenues before Reimbursements $ 81,451 $ 86,003 $ 159,038 $ 169,322 The Crawford TPA Solutions segment is a third party administrator that generates revenue through its Claims Management and Medical Management service lines. The Claims Management service line includes Workers' Compensation, Liability, Property and Disability Claims Management. This service line also performs additional services such as Accident & Health claims programs, including Affinity type claims, and disability and leave management services. Each claim referred by the customer is considered an additional optional purchase of claims management services under the agreement with the customer. The transaction price is specified in the contract and is fixed for each service. Revenue is recognized over time as services are provided as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document, and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type applied utilizing a portfolio approach based on time elapsed for these claims as the Company believes this is the most accurate depiction of the transfer of the claims management services to its customer. This service line also provides Risk Management Information Services. For non-claim services, revenue is recognized over time as services are provided and control of these services is transferred to the customer. Revenue is recognized as time elapses as this is the most accurate depiction of the transfer of the service to the customer. The Company's obligation to manage claims under the Claims Management service line can range from less than one year, on a one- or two-year The Medical Management service line offers case managers who provide administration services by proactively managing medical treatment for claimants while facilitating an understanding of and participation in their rehabilitation process. Revenue for Medical Management services is recognized over time as the performance obligations are satisfied through the effort expended to manage the medical treatment for claimants and control of these services is transferred to the customer. Medical Management services are generally billed based on time incurred, are considered variable consideration, and revenue is recognized at the amount in which the Company has the right to invoice for services performed. This method of revenue recognition is the most accurate depiction of the transfer of the Medical Management service to the customer. Medical bill review services provide an analysis of medical charges for clients’ claims to identify opportunities for savings. Medical bill review services revenues are recognized over time as control of the service is transferred to the customer. Revenue is recognized based upon the transfer of the results of the medical bill review service to the customer as this is the most accurate depiction of the transfer of the service to the customer. The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2020 and 2019: Three Months Ended June 30, 2020 Three Months Ended June 30, 2019 (in thousands) Claims Management Services Medical Management Services Total Claims Management Services Medical Management Services Total U.S. $ 34,598 $ 34,575 $ 69,173 $ 36,035 $ 43,784 $ 79,819 U.K. 2,763 — 2,763 2,983 — 2,983 Canada 6,047 — 6,047 7,884 — 7,884 Europe and Rest of World 8,742 — 8,742 8,832 — 8,832 Total Crawford TPA Solutions Revenues before Reimbursements $ 52,150 $ 34,575 $ 86,725 $ 55,734 $ 43,784 $ 99,518 Six Months Ended June 30, 2020 Six Months Ended June 30, 2019 (in thousands) Claims Management Services Medical Management Services Total Claims Management Services Medical Management Services Total U.S. $ 70,622 $ 76,644 $ 147,266 $ 72,348 $ 84,667 $ 157,015 U.K. 5,628 — 5,628 5,513 — 5,513 Canada 13,509 — 13,509 17,256 — 17,256 Europe and Rest of World 17,257 — 17,257 17,528 — 17,528 Total Crawford TPA Solutions Revenues before Reimbursements $ 107,016 $ 76,644 $ 183,660 $ 112,645 $ 84,667 $ 197,312 The Company's Crawford Specialty Solutions segment principally generates revenues through its Global Technical Services and Contractor Connection service lines. The Global Technical Services service line generates revenues for claims management services provided to insurance companies and self-insured entities related to large, complex losses with technical adjusting and industry experts servicing a broad range of industries. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type for fixed fee claims, applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. The Contractor Connection service line generates revenue through its independently managed contractor network. Contractor Connection primarily generates revenue by receiving a fee for each project that is sold by its network of contractors. Revenue is recognized at a point in time once the consumer accepts the contractor's proposal as Contractor Connection’s performance obligation of referring projects to its contractors has been completed and the Company is entitled to consideration at that time. The contractor takes control of the service upon the consumer’s acceptance of the contractor’s proposal. The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2020 and 2019: Three Months Ended June 30, 2020 Three Months Ended June 30, 2019 (in thousands) Global Technical Services Contractor Connection Total Global Technical Services Contractor Connection Total U.S. $ 10,502 $ 17,869 $ 28,371 $ 10,414 $ 22,467 $ 32,881 U.K. 12,016 1,488 13,504 11,561 1,159 12,720 Canada 5,619 1,216 6,835 6,517 2,255 8,772 Australia 5,742 188 5,930 5,802 213 6,015 Europe 5,112 9 5,121 4,893 1 4,894 Rest of World 6,479 — 6,479 6,078 — 6,078 Total Crawford Specialty Solutions Revenues before Reimbursements $ 45,470 $ 20,770 $ 66,240 $ 45,265 $ 26,095 $ 71,360 Six Months Ended June 30, 2020 Six Months Ended June 30, 2019 (in thousands) Global Technical Services Contractor Connection Total Global Technical Services Contractor Connection Total U.S. $ 20,101 $ 33,196 $ 53,297 $ 20,685 $ 40,654 $ 61,339 U.K. 24,033 3,645 27,678 22,718 2,690 25,408 Canada 11,756 2,697 14,453 13,228 3,935 17,163 Australia 10,590 318 10,908 10,945 387 11,332 Europe 10,264 15 10,279 9,652 1 9,653 Rest of World 12,634 — 12,634 12,410 — 12,410 Total Crawford Specialty Solutions Revenues before Reimbursements $ 89,378 $ 39,871 $ 129,249 $ 89,638 $ 47,667 $ 137,305 In the normal course of business, the Company's operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by its customers. The Company controls the promised good or service before it is transferred to its customer, therefore it is a principal in the transaction. These out-of-pocket expenses and associated reimbursements are reported on a gross basis within expenses and revenues, respectively, in the Company's unaudited Condensed Consolidated Statements of Operations. Arrangements with Multiple Performance Obligations For claims management services, the Company typically has one performance obligation; however, it also provides the customer with an option to acquire additional services. The Company sells multiple lines of claims processing and different levels of processing depending on the complexity of the claims. The Company typically provides a menu of offerings from which the customer chooses to purchase at its option. The price of each service is separate and distinct and provides a separate and distinct value to the customer. Pricing is consistent for each service irrespective of the other services or quantities requested by the customer. For example, if the Company provides claims processing for both auto and general liability, those services are priced and delivered independently. Contract Balances The timing of revenue recognition, billings and cash collections result in billed accounts receivables, contract assets (reported as "Unbilled revenues at estimated billable amounts") and contract liabilities (reported as "Deferred revenues") on the Company’s unaudited Condensed Consolidated Balance Sheets. Unbilled revenues is a contract asset for revenue that has been recognized in advance of billing the customer, resulting from professional services delivered that the Company expects and is entitled to receive as consideration under certain contracts. Billing requirements vary by contract but substantially all unbilled revenues are billed within one year. When the Company receives consideration from a customer prior to transferring services to the customer under the terms of certain claims management agreements, it records deferred revenues on the Company’s unaudited Condensed Consolidated Balance Sheets, which represents a contract liability. These fixed-fee service agreements typically result from the Crawford TPA Solutions segment and require the Company to handle claims on either a one- or two-year The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time. Deferred revenues for lifetime claim handling are more sensitive to changes in claim closing rates since the Company is obligated to handle these claims to conclusion with no additional fees received for long-lived claims. For all fixed fee service agreements, revenues are recognized over the expected service periods by type of claim. Based upon its historical averages, the Company closes approximately 98% of all cases referred to it under lifetime claim service agreements within five years from the date of referral. Also, within that five-year period, the percentage of cases remaining open in any one particular year has remained relatively consistent from period to period. Each quarter the Company evaluates its historical case closing rates by type of claim utilizing a portfolio approach and makes adjustments to deferred revenues as necessary. As a portfolio approach is utilized to recognize deferred revenues, any changes in estimates will impact the timing of revenue recognition and any changes in estimates are recognized in the period in which they are determined. The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the six months ended June 30, 2020: (In Thousands) Customer Contract Liabilities Deferred Revenue Balance at January 1, 2020 $ 52,368 Quarterly additions 22,226 Revenue recognized from the prior periods (14,293 ) Revenue recognized from current quarter additions (4,994 ) Balance as of March 31, 2020 $ 55,307 Quarterly additions 15,389 Revenue recognized from the prior periods (15,407 ) Revenue recognized from current quarter additions (3,568 ) Balance as of June 30, 2020 $ 51,721 Remaining Performance Obligations As of June 30, 2020, the Company had $87,413,000 of remaining performance obligations related to claims and non-claims services in which the price is fixed. Remaining performance obligations consist of deferred revenues as well as certain unbilled receivables that are considered contract assets. The Company expects to recognize approximately 70% of our remaining performance obligations as revenues within one year and the remaining balance thereafter. Costs to Obtain a Contract The Company has a sales incentive compensation program where remuneration is based on the revenues recognized in the period and does not represent an incremental cost to the Company which provides a future benefit expected to be longer than one year and would meet the criteria to be capitalized and presented as a contract asset on the Company's unaudited Condensed Consolidated Balance Sheets. Practical Expedients Elected As a practical expedient, the Company does not adjust the consideration in a contract for the effects of a significant financing component it expects, at contract inception, when the period between a customer’s payment of consideration and the transfer of promised services to the customer will be one year or less. For claims management services that are billed on a time and expense incurred or per unit basis and revenue is recognized over time, the Company recognizes revenue at the amount to which it has the right to invoice for services performed. The Company does not disclose the value of remaining performance obligations for (i) contracts for which it recognizes revenue at the amount to which it has the right to invoice for services performed, and (ii) contracts with variable consideration allocated entirely to a single performance obligation.

Lease Commitments

Lease Commitments	6 Months Ended
	Jun. 30, 2020
Leases [Abstract]
Lease Commitments	4. Lease Commitments During the three months ended March 31, 2020, the Company entered into a lease in Allen, TX, related to a new client contract. This lease had an opening ROU asset and lease liability balance of $11,455,000. The Company has included the below annual lease disclosures for comparability between reporting periods. The Company determines if an arrangement is a lease at inception. The Company's and its subsidiaries' leases include office space, computer equipment, and automobiles under operating and finance leases. These lease agreements have remaining lease terms of 1 to 11 years. Some of these lease agreements include options to extend the leases for up to 5 years, options to terminate the leases within 1 year, rental escalation clauses and periodic adjustments for inflation, all of which are considered in the determination of lease payments. These lease agreements do not contain any material residual value guarantees or material restrictive covenants. For leases with terms greater than 12 months, the Company records the related right-of-use asset and lease liability at the present value of the fixed lease payments over the term. Variable lease payments are not included in the calculation of the right-of-use asset and lease liability. The Company does not separate nonlease components from lease components and instead accounts for each as a single lease component for all classes of its assets. The Company applies a portfolio approach to effectively account for the right-of-use asset and lease liability for certain equipment leases. When available, the Company uses the rate implicit in the lease to discount lease payments to present value; however, most of the Company's leases do not provide a readily determinable implicit rate. Therefore, the Company estimates its incremental borrowing rate to discount the lease payments based on information available at lease commencement. The Company, as sublessor, subleases certain office space which mostly consists of a two-building office complex in Plantation, Florida in which the terms of the primary lease and the related subleases end in December 2021. Under all of its executed sublease arrangements, the sublessees are obligated to pay the Company sublease payments of $2,100,000 during the remainder of 2020, $4,200,000 in 2021 and $100,000 in 2022. The Company's finance leases are not material for the three months and six months ended as of June 30, 2020 and are excluded from the disclosures below. The following table presents the lease-related assets and liabilities recorded on the Company's unaudited Condensed Consolidated Balance Sheets related to its operating leases: (in thousands) Classification on Balance Sheet June 30, 2020 December 31, 2019 Assets: Operating lease Operating lease right-of-use assets, net $ 106,508 $ 102,354 Liabilities: Current operating lease liabilities Current operating lease liabilities 30,027 30,765 Noncurrent operating lease liabilities Noncurrent operating lease liabilities 93,109 87,064 Total operating lease liabilities $ 123,136 $ 117,829 Weighted-Average Remaining Lease Term 6.09 Years 5.72 years Weighted-Average Discount Rate (1) 5.3 % 5.4 % (1) Upon adoption of Topic 842, discount rates used for existing leases were established at the transition date. The components of operating lease costs within the Company's unaudited Condensed Consolidated Statements of Operations consisted of the following for the three and six months ended June 30, 2020: Three Months Ended Three Months Ended Six Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Operating lease cost $ 9,854 $ 9,718 $ 19,389 $ 19,112 Variable lease cost 2,030 1,762 4,223 3,771 Sublease income 1,004 1,029 2,103 1,972 Supplemental cash flow information related to operating leases for the three and six months ended June 30, 2020 were as follows: Three Months Ended Three Months Ended Six Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows for operating leases $ 9,019 $ 9,818 $ 18,514 $ 19,414 Right-of-use assets obtained in exchange for lease obligations (1) $ 6,684 $ 7,796 $ 22,857 $ 12,016 (1) Amount excludes $122,300,000 of right-of-use assets recognized upon adoption of Topic 842. Future undiscounted operating lease payments reconciled to total operating lease liabilities are as follows: (in thousands) June 30, 2020 2020 $ 17,449 2021 34,479 2022 21,588 2023 14,920 2024 11,788 Thereafter 45,553 Total undiscounted lease payments 145,777 Less imputed interest (22,641 ) Present value of future lease payments $ 123,136

Income Taxes

Income Taxes	6 Months Ended
	Jun. 30, 2020
Income Tax Disclosure [Abstract]
Income Taxes	5. Income Taxes The Company's consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company's various domestic and international operations, which are subject to income taxes at different rates, the Company's ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. The provision for income taxes on consolidated income before income taxes totaled $6,311,000 and $2,859,000 million for the three months ended June 30, 2020 and 2019, respectively. The provision for income taxes on consolidated income before income taxes totaled a benefit of $(2,175,000) and a provision of $5,792,000 for the six months ended June 30, 2020 and 2019. The overall effective tax rate decreased to 23.6% for the six months ended June 30, 2020 compared with 40.8% for the 2019 period primarily due to the impact of goodwill impairment in 2020 and an arbitration settlement in 2019.

Defined Benefit Pension Plans

Defined Benefit Pension Plans	6 Months Ended
	Jun. 30, 2020
Compensation And Retirement Disclosure [Abstract]
Defined Benefit Pension Plans	6. Defined Benefit Pension Plans Net periodic cost related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2020 and 2019 included the following components: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Service cost $ 311 $ 356 $ 631 $ 672 Interest cost 4,097 5,614 8,238 11,198 Expected return on assets (6,945 ) (7,372 ) (13,963 ) (14,843 ) Amortization of actuarial loss 2,614 2,662 5,234 5,384 Net periodic cost $ 77 $ 1,260 $ 140 $ 2,411 For the three months ended June 30, 2020 and 2019, the non-service components of net periodic pension (benefit) cost of $(234,000) and $904,000, respectively, are included in "Other (Expense) Income, net" on the unaudited Condensed Consolidated Statement of Operations. For the six months ended June 30, 2020 and 2019, the non-service components of net periodic pension (benefit) cost of $(491,000) and $1,739,000, respectively, are included in "Other (Expense) Income, net" on the unaudited Condensed Consolidated Statement of Operations. For the six months ended June 30, 2020, the Company made contributions of $3,000,000 and $288,000 to the U.S. and U.K. defined benefit pension plans, respectively, compared with no contributions to the U.S. defined benefit plan and $345,000 to the U.K. defined benefit pension plans during the six months ended June 30, 2019. The Company is evaluating whether to make additional contributions to its U.S. plan during the remainder of 2020 and is not expecting to make additional contributions to its U.K. plans.

Net Income (Loss) Attributable

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share	6 Months Ended
	Jun. 30, 2020
Earnings Per Share [Abstract]
Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share	7. Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings (loss) in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings (loss) per share for CRD-A and CRD-B. During the second quarter of 2020, the Board of Directors declared the same dividend on CRD-A and CRD-B, while during the first quarter of 2020, and the first two quarters of 2019, the Board of Directors declared a higher dividend on CRD-A than on CRD-B. The computations of basic net income (loss) attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six Months Ended June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings (loss) per share - basic: Numerator: Allocation of undistributed earnings (loss) $ 2,479 $ 1,828 $ (384 ) $ (287 ) $ (5,960 ) $ (4,400 ) $ 1,229 $ 927 Dividends paid 916 675 2,161 1,152 3,055 1,804 4,291 2,304 Net income (loss) attributable to common shareholders, basic $ 3,395 $ 2,503 $ 1,777 $ 865 $ (2,905 ) $ (2,596 ) $ 5,520 $ 3,231 Denominator: Weighted-average common shares outstanding, basic 30,521 22,510 30,799 23,021 30,541 22,544 30,729 23,193 Earnings (loss) per share - basic 0.11 0.11 0.06 0.04 (0.10 ) (0.12 ) 0.18 0.14 The computations of diluted net income (loss) attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six Months Ended June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings (loss) per share - diluted: Numerator: Allocation of undistributed earnings (loss) $ 2,479 $ 1,828 $ (385 ) $ (286 ) $ (5,960 ) $ (4,400 ) $ 1,235 $ 921 Dividends paid 916 675 2,161 1,152 3,055 1,804 4,291 2,304 Net income (loss) attributable to common shareholders, diluted $ 3,395 $ 2,503 $ 1,776 $ 866 $ (2,905 ) $ (2,596 ) $ 5,526 $ 3,225 Denominator: Weighted-average common shares outstanding, basic 30,521 22,510 30,799 23,021 30,541 22,544 30,729 23,193 Weighted-average effect of dilutive securities 169 — 314 — — — 381 — Weighted-average common shares outstanding, diluted 30,690 22,510 31,113 23,021 30,541 22,544 31,110 23,193 Earnings (loss) per share - diluted 0.11 0.11 0.06 0.04 (0.10 ) (0.12 ) 0.18 0.14 Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings (loss) per share for CRD-A because their inclusion would have been antidilutive: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Shares underlying stock options excluded 2,011 1,585 1,962 1,439 Performance stock grants excluded because performance conditions have not been met (1) 1,289 1,111 1,125 1,018 (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved. The following table details shares issued during the three and six months ended June 30, 2020 and 2019. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings (loss) per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods. Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 CRD-A issued under Non-Employee Director Stock Plan 4 9 67 85 CRD-A issued under the U.K. ShareSave Scheme — 257 1 266 CRD-A issued under Executive Stock Bonus Plan — — — 30 CRD-A issued under 2016 Omnibus Stock and Incentive Plan — 59 — 59 The Company's share repurchase authorization, approved in July 2017 (the "2017 Repurchase Authorization"), provided the Company with the ability to repurchase up to 2,000,000 shares of CRD-A or CRD-B (or both). The 2017 Repurchase Authorization was terminated on May 8, 2019. Effective May 9, 2019, the Company's Board of Directors authorized the repurchase of up to 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) through December 31, 2020 (the "2019 Repurchase Authorization"). Under the 2019 Repurchase Authorization, repurchases may be made for cash, in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions. At June 30, 2020, the Company had remaining authorization to repurchase 642,097 shares under the 2019 Repurchase Authorization. During the three months ended June 30, 2020, the Company did not repurchase shares of CRD-A or CRD-B. During the three months ended June 30, 2019, the Company repurchased 280,079 shares of CRD-A and 72,351 shares of CRD-B at an average cost of $9.07 and $8.81 respectively. During the six months ended June 30, 2020, the Company repurchased 155,351 shares of CRD-A and 161,459 shares of CRD-B at an average cost of $8.42 for each share. During the six months ended June 30, 2019, the Company repurchased 701,506 shares of CRD-A and 1,449,240 shares of CRD-B at an average cost of $9.11 for each share, of which 421,427 shares of CRD-A and 1,376,889 shares of CRD-B were purchased pursuant to a stock purchase agreement authorized by the Board of Directors separate from the 2017 Repurchase Authorization and the 2019 Repurchase Authorization.

Accumulated Other Comprehensive

Accumulated Other Comprehensive Loss	6 Months Ended
	Jun. 30, 2020
Accumulated Other Comprehensive Income Loss Net Of Tax [Abstract]
Accumulated Other Comprehensive Loss	8. Accumulated Other Comprehensive Loss Comprehensive income (loss) for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. Foreign currency translation adjustments include the net realized losses from intra-entity loans that are long-term in nature of $4,125,000 for the three months ended June 30, 2020, and $4,900,000 for the six months ended June 30, 2020. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three Months Ended June 30, 2020 Six Months Ended June 30, 2020 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance $ (38,747 ) $ (169,129 ) $ (207,876 ) $ (35,850 ) $ (171,057 ) $ (206,907 ) Other comprehensive loss before reclassifications (2,844 ) — (2,844 ) (6,317 ) — (6,317 ) Amounts reclassified from accumulated other comprehensive income — 1,885 1,885 — 3,813 3,813 Net current period other comprehensive loss (2,844 ) 1,885 (959 ) (6,317 ) 3,813 (2,504 ) Acquisition of noncontrolling interest — — — 576 — 576 Ending balance $ (41,591 ) $ (167,244 ) $ (208,835 ) $ (41,591 ) $ (167,244 ) $ (208,835 ) Three Months Ended June 30, 2019 Six Months Ended June 30, 2019 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance $ (33,290 ) $ (178,084 ) $ (211,374 ) $ (36,352 ) $ (180,095 ) $ (216,447 ) Other comprehensive (loss) income before reclassifications (2,241 ) — (2,241 ) 821 — 821 Amounts reclassified from accumulated other comprehensive income — 1,981 1,981 — 3,992 3,992 Net current period other comprehensive (loss) income (2,241 ) 1,981 (260 ) 821 3,992 4,813 Ending balance $ (35,531 ) $ (176,103 ) $ (211,634 ) $ (35,531 ) $ (176,103 ) $ (211,634 ) (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Expense, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details. The other comprehensive loss amounts attributable to noncontrolling interests presented in the Company's unaudited Condensed Consolidated Statements of Shareholders' Investment are foreign currency translation adjustments.

Fair Value Measurements

Fair Value Measurements	6 Months Ended
	Jun. 30, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurements	9. Fair Value Measurements The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy: Fair Value Measurements at June 30, 2020 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,023 $ 10,023 $ — $ — Liabilities: Contingent earnout liability (2) 440 — — 440 (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The contingent earnout liability relates to business acquisitions by the Crawford Specialty Solutions operating segment. The fair value of the contingent earnout liability was estimated using internally-prepared revenue projections, which is Level 3 data, with the maximum possible earnout of $706,000. As such, the fair value is not expected to vary materially. The fair value of the contingent earnout liability is included in "Other accrued liabilities" and "Other noncurrent liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of each contingent earnout agreement. Fair Value Disclosures There were no transfers of assets between fair value levels during the three and six months ended June 30, 2020. The categorization of assets and liabilities within the fair value hierarchy and the measurement techniques are reviewed quarterly. Any transfers between levels are deemed to have occurred at the end of the quarter. The fair values of accounts receivable, unbilled revenues, accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of the instruments. The interest rate on the Company's variable rate long-term debt resets at least every 90 days; therefore, the recorded value approximates fair value. These assets and liabilities are measured within Level 2 of the fair value hierarchy. Nonrecurring Fair Value Disclosures In June 2020, the Company sold its 51% interest in Crawford Compliance Inc. in exchange for a $3,300,000 note receivable, and recognized a net loss of $341,000 in the quarter ended June 30, 2020. The note receivable is measured at estimated fair value. Goodwill is an asset that represents the excess of the purchase price over the fair value of the separately identifiable net assets (tangible and intangible) acquired in certain business combinations. Indefinite-lived intangible assets consist of trade names associated with acquired businesses. Goodwill and indefinite-lived intangible assets are not amortized, but are subject to impairment testing at least annually. Other long-lived assets consist primarily of property and equipment, deferred income tax assets, capitalized software, and amortizable intangible assets related to customer relationships, technology, and trade names with finite lives. Other long-lived assets are evaluated for impairment when impairment indicators are identified. Subsequent to a business acquisition in which goodwill and indefinite-lived intangibles are recorded as assets, post-acquisition accounting requires that both be tested to determine whether there has been an impairment. The Company performs an impairment test of goodwill and indefinite-lived intangible assets at least annually on October 1 of each year. The Company regularly evaluates whether events and circumstances have occurred which indicate potential impairment of goodwill or indefinite-lived intangible assets. When factors indicate that such assets should be evaluated for possible impairment between the scheduled annual impairment tests, the Company performs an interim impairment test. Goodwill impairment testing is performed on a reporting unit basis. If the fair value of the reporting unit exceeds its carrying value, including goodwill, goodwill is considered not impaired. If the carrying value of a reporting unit exceeds its fair value, an impairment loss shall be recognized in an amount equal to that excess, limited to the total amount of goodwill allocated to that reporting unit. The loss recognized cannot subsequently be reversed. The Company currently has four reporting units for goodwill impairment purposes. These reporting units are the Crawford Claims Solutions and Crawford TPA Solutions operating segments and the Global Technical Services and Contractor Connection service lines. The carrying value of the reporting unit, including goodwill, is compared with the estimated fair value of the reporting unit as determined utilizing a combination of the income and market approaches. The income approach, which is a level 3 fair value measurement, is based on projected debt-free cash flow which is discounted to the present value using discount factors that consider the timing and risk of the cash flows. The market approach is based on the Guideline Public Company Method, which uses market pricing metrics to select multiples to value the Company's reporting units. The resulting estimated fair values of the combined reporting units are reconciled to the Company's market capitalization including an estimated implied control premium. The Company believes that the combination of these approaches is appropriate because it provides a fair value estimate based upon the combination of the reporting unit's expected long-term operating cash flow performance and multiples with which similar publicly traded companies are valued. The Company weights the income and market approaches equally. During the first quarter of 2020, the Company identified a goodwill impairment indicator in its Crawford Claims Solutions reporting unit as a result of lower operating results and the overall decline in market conditions as a result of the COVID-19 pandemic. As a result, the Company recognized a goodwill impairment of $17,674,000, reducing the goodwill carrying value of Crawford Claims Solutions to $0 as of March 31, 2020. Cumulative goodwill impairment in the Crawford Claims Solutions reporting unit is $55,565,000. The Company intends to continue to monitor the performance of its other three reporting units for potential indicators of impairment. If impairment indicators exist, the Company will perform an interim goodwill impairment analysis. The key assumptions used in estimating the fair value of the CCS reporting unit utilizing the income approach include the discount rate and the terminal growth rate. The discount rates utilized in estimating the fair value of the CCS reporting unit in 2020 was 17.5%, reflecting the Company's assessment of a market participant's view of the risks associated with the projected cash flows. The terminal growth rate used in the analysis was 2.0%. The assumptions used in estimating the fair values are based on currently available data and management's best estimates of revenues and cash flows and, accordingly, a change in market conditions or other factors could have a material effect on the estimated values. There are inherent uncertainties related to the assumptions used and to management's application of these assumptions. If changes to the Company's reporting structure impact the composition of its reporting units, existing goodwill is reallocated to the revised reporting units based on their relative estimated fair values as determined by a combination of the income and market approaches. If all of the assets and liabilities of an acquired business are assigned to a specific reporting unit, the goodwill associated with that acquisition is assigned to that reporting unit at acquisition unless another reporting unit is also expected to benefit from the acquisition. For impairment testing of indefinite-lived intangible assets, the carrying value is compared with the estimated fair value, which is estimated based on the present value of the after-tax cash flows attributable solely to the asset. If carrying value exceeds the estimated fair value, an impairment is recognized based on the excess. The fair values of the Company's trade names are established using the relief-from-royalty method, a form of the income approach. This method recognizes that, by virtue of owning the trade name as opposed to licensing it, a company or reporting unit is relieved from paying a royalty, usually expressed as a percentage of net sales, for the asset's use. The present value of the after-tax costs savings (i.e., royalty relief) at an appropriate discount rate including a tax amortization benefit indicates the value of the trade name. The Company determined the discount rate based on its performance compared to similar market participants, factored by risk in forecasting using a modified capital asset pricing model.

Segment Information

Segment Information	6 Months Ended
	Jun. 30, 2020
Segment Reporting [Abstract]
Segment Information	10. Segment Information Financial information for the three and six months ended June 30, 2020 and 2019 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Revenues: Crawford Claims Solutions $ 81,451 $ 86,003 $ 159,038 $ 169,322 Crawford TPA Solutions 86,725 99,518 183,660 197,312 Crawford Specialty Solutions 66,240 71,360 129,249 137,305 Total segment revenues before reimbursements 234,416 256,881 471,947 503,939 Reimbursements 8,459 10,965 16,974 20,284 Total revenues $ 242,875 $ 267,846 $ 488,921 $ 524,223 Segment Operating Earnings Crawford Claims Solutions $ 2,789 $ 1,710 $ (890 ) $ 1,397 Crawford TPA Solutions 3,171 5,026 9,456 11,759 Crawford Specialty Solutions 13,993 12,612 20,950 24,807 Total segment operating earnings 19,953 19,348 29,516 37,963 Deduct: Unallocated corporate and shared costs, net (1,709 ) 3,170 (4,259 ) (744 ) Net corporate interest expense (2,452 ) (2,468 ) (4,676 ) (5,184 ) Stock option expense (286 ) (413 ) (576 ) (898 ) Amortization of customer-relationship intangible assets (2,732 ) (2,802 ) (5,488 ) (5,600 ) Goodwill impairment — — (17,674 ) — Restructuring costs — — (5,714 ) — Arbitration and claim settlements — (11,352 ) — (11,352 ) Loss on disposition of business (341 ) — (341 ) — Income (Loss) before income taxes $ 12,433 $ 5,483 $ (9,212 ) $ 14,185 Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's three operating segments and make resource allocation and certain compensation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represent segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring costs, loss on disposition of business, arbitration and claim settlements, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests. Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its three operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process. Intersegment transactions are not material for any period presented . Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Specialty Solutions segment are shown in the following table. The Company considers all Crawford Claims Solutions revenues to be derived from one service line. Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Crawford TPA Solutions Claims Management Services $ 52,150 $ 55,734 $ 107,016 $ 112,645 Medical Management Services 34,575 43,784 76,644 84,667 Total Revenues before Reimbursements--Crawford TPA Solutions $ 86,725 $ 99,518 $ 183,660 $ 197,312 Crawford Specialty Solutions Global Technical Services $ 45,470 $ 45,265 $ 89,378 $ 89,638 Contractor Connection 20,770 26,095 39,871 47,667 Total Revenues before Reimbursements--Crawford Specialty Solutions $ 66,240 $ 71,360 $ 129,249 $ 137,305

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
	Jun. 30, 2020
Commitments And Contingencies Disclosure [Abstract]
Commitments and Contingencies	11. Commitments and Contingencies As part of the Company's credit facility, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At June 30, 2020, the aggregate committed amount of letters of credit outstanding under the credit facility was $11,512,000. In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may, in the future bring, claims for indemnification on the basis of alleged actions by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks. The Company is subject to numerous federal, state, and foreign labor, employment, worker health and safety, antitrust and competition, environmental and consumer protection, import/export, anti-corruption, and other laws. From time to time the Company faces claims and investigations by employees, former employees, and governmental entities under such laws or employment contracts with such employees or former employees. Such claims, investigations, and any litigation involving the Company could divert management's time and attention from the Company's business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company's results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for any items that are probable and reasonably estimable.

Restructuring Costs

Restructuring Costs	6 Months Ended
	Jun. 30, 2020
Restructuring And Related Activities [Abstract]
Restructuring Costs	12. Restructuring Costs Total restructuring costs were $5,714,000 for the six months ended June 30, 2020. There were no restructuring costs for the three months ended June 30, 2020 or the three and six months ended June 30, 2019. Restructuring costs incurred during the six months ended June 30, 2020 related primarily to severance and other termination costs in an effort to consolidate and streamline various functions of our workforce. Costs associated with these activities were incurred in each of the Company's operating segments and in administrative functions. Asset impairments were incurred for obsolete software. The following table shows the restructuring costs incurred by type of activity: Three months ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Personnel related costs $ — $ — $ 5,076 $ — Asset impairments — — 638 — Total restructuring costs $ — $ — $ 5,714 $ — As of June 30, 2020 , the following liabilities remained on the Company's unaudited Condensed Consolidated Balance Sheets related to restructuring costs. The rollforward of these liabilities to June 30, 2020 were as follows: Three months ended June 30, 2020 (in thousands) Accrued compensation and related costs Other accrued liabilities Total Beginning balance, March 31, 2020 $ 3,782 $ 5 $ 3,787 Additions — — — Adjustments to accruals (296 ) — (296 ) Cash payments (1,059 ) — (1,059 ) Ending balance, June 30, 2020 $ 2,427 $ 5 $ 2,432 Six months ended June 30, 2020 Accrued compensation and related costs Other accrued liabilities Total Beginning balance, December 31, 2019 $ 342 $ 472 $ 814 Additions 5,076 — 5,076 Adjustments to accruals (668 ) (467 ) (1,135 ) Cash payments (2,323 ) — (2,323 ) Ending balance, June 30, 2020 $ 2,427 $ 5 $ 2,432

Subsequent Events

Subsequent Events	6 Months Ended
	Jun. 30, 2020
Subsequent Events [Abstract]
Subsequent Events	13. Subsequent Events On June 12, 2020, the Company sold its 51% interest in Lloyd Warwick International (“LWI”) for cash proceeds of $19.6 million and payment of $3.6 million to settle intercompany indebtedness. Due to the two-month reporting lag for reporting its international results, this transaction will be recognized in the 2020 third quarter. Based on preliminary analysis this transaction is estimated to result in an after tax gain on disposition between $10.0 million to $12.0 million, or $0.19 to $0.23 per diluted share.

Basis of Presentation (Policies

Basis of Presentation (Policies)	6 Months Ended
	Jun. 30, 2020
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Basis of Accounting	The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Due to the impact of weather activity and the continued economic uncertainty resulting from the COVID-19 pandemic, the Company's operating results for the three and six months ended and financial position as of June 30, 2020 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2020 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results.
Use of Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's Annual Report on Form 10-K for the year ended December 31, 2019 other than as disclosed herein.
Reclassification	Certain prior period amounts among the segments have been reclassified to conform to the current presentation. These reclassifications had no effect on the Company's reported consolidated results. Significant intercompany transactions have been eliminated in consolidation.
Consolidation, Variable Interest Entity, Policy	The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and also considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan.
Consolidation, Noncontrolling Interests and Redeemable Noncontrolling Interests, Policy	Noncontrolling interests represent the minority shareholders' share of the net income or loss and shareholders' investment in consolidated subsidiaries. Noncontrolling interests are presented as a component of shareholders' investment in the unaudited Condensed Consolidated Balance Sheets and reflect the initial fair value of these investments by noncontrolling shareholders, along with their proportionate share of the income or loss of the subsidiaries, less any dividends or distributions. Noncontrolling interests that are redeemable at the option of the holder are presented outside of shareholders' investment as "Redeemable Noncontrolling Interests" and are recorded at either their initial fair value plus any profits or losses or estimated redemption value if an adjustment is required.
CARES Act of 2020	On March 27, 2020, the U.S. enacted the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”). The Company has not applied for governmental loans from the CARES Act or any other governmental programs to support the Company’s operations. The Company is taking advantage of certain aspects of the CARES Act such as the deferral of payroll tax deposits and continuing to evaluate the other provisions of the CARES Act. In addition, there are numerous international legislative responses that we continue to evaluate, such as the Canada Emergency Wage Subsidy program, among other enactments.
Canada Emergency Wage Subsidy Program of 2020	The Canadian government enacted the Canada Emergency Wage Subsidy (“CEWS”) in 2020 to provide a wage subsidy to employers that suffered reductions in revenue resulting from the COVID-19 pandemic. The Company met the eligibility criteria to receive the wage subsidy in the second quarter. The wage subsidy is included in "Costs of services provided, before reimbursements” or “Selling, general, and administrative expenses” on the Company's unaudited Condensed Consolidated Statements of Operations, depending on the location of the employees, and is recorded as a reduction of compensation expense once the application is filed. The Company recognized $4,345,000 as a reduction of compensation expense for the three-month and six-month period ended June 30, 2020. In July 2020, the Canadian government announced an extension of this program that may benefit the Company through end of 2020. The Company will continue to evaluate the impact of government subsidies each period.
Recently Issued Accounting Standards	Recently Issued Accounting Standards Adoption of New Accounting Standards Measurement of Credit Losses on Financial Instruments In June 2016, the FASB issued ASU 2016-13, "Measurement of Credit Losses on Financial Instruments" together with its subsequent related amendments in 2018 and 2019, collectively referred to as Topic 326. Topic 326 replaces the incurred loss methodology to record credit losses with a methodology that reflects the expected credit losses for financial assets not accounted for at fair value, including trade receivables, with gains and losses recognized through income. The Company estimates its expected credit losses based on past experience, current conditions and reasonable and supportable forecasts affecting collectability of these assets. We evaluate the risks related to our trade receivables and contract assets by considering customer type, geography, and aging. Topic 326 is effective for annual periods beginning after December 15, 2019, and interim periods within those fiscal years. The Company adopted Topic 326 on January 1, 2020 using a modified retrospective approach. As a result of adopting Topic 326, the Company recognized a cumulative effect adjustment to decrease the opening balance of retained earnings by $607,000. The Company has included assumptions related to expected credit losses from the impact of the COVID-19 pandemic in its results of operations for the three months and six months ended June 30, 2020. Changes to the Disclosure Requirements for Fair Value Measurement In August 2018, the FASB issued ASU 2018-13, “Fair Value Measurement (Topic 820).” This update amends the disclosure requirements on fair value measurements in Topic 820, Fair Value Measurement, by removing and modifying certain disclosure requirements and adding others. This update removes the requirement to disclose the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy, the policy for timing of transfers between levels and the valuation processes for Level 3 fair value measurements. This update requires the disclosure of the changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value measurements held at the end of the reporting period and the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurements. Further, this update clarifies that transfers into and out of Level 3 of the fair value hierarchy and purchases and issues of Level 3 assets and liabilities are required to be disclosed. These updates are effective for annual periods beginning after December 15, 2019, and interim periods thereafter. The Company adopted this guidance on January 1, 2020 with no impact on its results of operation, financial condition and cash flows. Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract In August 2018, the FASB issued ASU 2018-15, "Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40).” This update aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software, including hosting arrangements that include an internal-use software license. This update also requires the entity (customer) to expense the capitalized implementation costs of a hosting arrangement that is a service contract over the term of the hosting arrangement. Further, this update requires the presentation of the amortization expense in the statement of income, the presentation of the capitalized costs on the statement of financial position and the classification of payments for capitalized costs in the statement of cash flows related to capitalized implementation costs to be treated the same as the fees for service component of the associated hosting arrangement. The update is effective for annual periods beginning after December 15, 2019, and interim periods thereafter. The Company adopted this guidance on January 1, 2020 with no material impact on its results of operation, financial condition and cash flows. Pending Adoption of Recently Issued Accounting Standards Compensation-Retirement Benefits: Changes to the Disclosure Requirements for Defined Benefit Plans In August 2018, the FASB issued ASU 2018-14, "Compensation-Retirement Benefits-Defined Benefit Plans-General (Subtopic 715-20)." This update modifies the disclosure requirements for employers that sponsor defined benefit pension or other postretirement plans. This update removes certain disclosure requirements including, but not limited to, the amounts in accumulated other comprehensive income expected to be recognized as components of net periodic benefit cost over the next fiscal year and the amount and timing of plan assets expected to be returned to the employer. This update requires the disclosure of the weighted-average interest crediting rates for cash balance plans and other plans with promised interest crediting rates and an explanation of the reasons for significant gains and losses related to changes in the benefit obligation for the period. This update also clarifies requirements for entities that provide aggregate disclosures for two or more plans. The update is effective for annual periods beginning after December 15, 2020, and interim periods thereafter. Early adoption is permitted. The Company is currently evaluating the effect this ASU will have on its Retirement Plans disclosure. Simplifying the Accounting for Income Taxes In December 2019, the FASB issued ASU 2019-12, “Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes.” ASU 2019-12 amends ASC 740 to simplify the accounting for income taxes by removing certain exceptions for foreign equity investments, intraperiod allocations and interim calculations, and adding guidance to reduce complexity in the accounting standard under the FASB’s simplification initiative. ASU 2019-12 is effective for fiscal years beginning after December 15, 2020. Upon adoption, the amendments in ASU 2019-12 should be applied on a prospective basis to all periods presented. Early adoption is permitted. The Company is currently assessing the impact of the adoption of the new guidance.
Lease Commitments	The Company determines if an arrangement is a lease at inception. The Company's and its subsidiaries' leases include office space, computer equipment, and automobiles under operating and finance leases. These lease agreements have remaining lease terms of 1 to 11 years. Some of these lease agreements include options to extend the leases for up to 5 years, options to terminate the leases within 1 year, rental escalation clauses and periodic adjustments for inflation, all of which are considered in the determination of lease payments. These lease agreements do not contain any material residual value guarantees or material restrictive covenants. For leases with terms greater than 12 months, the Company records the related right-of-use asset and lease liability at the present value of the fixed lease payments over the term. Variable lease payments are not included in the calculation of the right-of-use asset and lease liability. The Company does not separate nonlease components from lease components and instead accounts for each as a single lease component for all classes of its assets. The Company applies a portfolio approach to effectively account for the right-of-use asset and lease liability for certain equipment leases. When available, the Company uses the rate implicit in the lease to discount lease payments to present value; however, most of the Company's leases do not provide a readily determinable implicit rate. Therefore, the Company estimates its incremental borrowing rate to discount the lease payments based on information available at lease commencement.
Earnings per Share	The Company computes earnings per share of its non-voting Class A Common Stock ("CRD-A") and voting Class B Common Stock ("CRD-B") using the two-class method, which allocates the undistributed earnings (loss) in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRD-A shares than on the CRD-B shares, subject to certain limitations. In periods when the dividend is the same for CRD-A and CRD-B or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings (loss) per share for CRD-A and CRD-B. During the second quarter of 2020, the Board of Directors declared the same dividend on CRD-A and CRD-B, while during the first quarter of 2020, and the first two quarters of 2019, the Board of Directors declared a higher dividend on CRD-A than on CRD-B.

Revenue Recognition (Tables)

Revenue Recognition (Tables)	6 Months Ended
	Jun. 30, 2020
Revenue From Contract With Customer [Abstract]
Disaggregation of Revenue	The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the three and six months ended June 30, 2020 and 2019: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 U.S. $ 34,344 $ 33,825 $ 65,772 $ 67,761 U.K. 16,294 15,831 31,639 32,202 Canada 7,971 12,147 18,110 24,268 Australia 12,200 12,815 22,145 23,334 Europe 7,236 7,371 14,197 13,836 Rest of World 3,406 4,014 7,175 7,921 Total Crawford Claims Solutions Revenues before Reimbursements $ 81,451 $ 86,003 $ 159,038 $ 169,322 The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2020 and 2019: Three Months Ended June 30, 2020 Three Months Ended June 30, 2019 (in thousands) Claims Management Services Medical Management Services Total Claims Management Services Medical Management Services Total U.S. $ 34,598 $ 34,575 $ 69,173 $ 36,035 $ 43,784 $ 79,819 U.K. 2,763 — 2,763 2,983 — 2,983 Canada 6,047 — 6,047 7,884 — 7,884 Europe and Rest of World 8,742 — 8,742 8,832 — 8,832 Total Crawford TPA Solutions Revenues before Reimbursements $ 52,150 $ 34,575 $ 86,725 $ 55,734 $ 43,784 $ 99,518 Six Months Ended June 30, 2020 Six Months Ended June 30, 2019 (in thousands) Claims Management Services Medical Management Services Total Claims Management Services Medical Management Services Total U.S. $ 70,622 $ 76,644 $ 147,266 $ 72,348 $ 84,667 $ 157,015 U.K. 5,628 — 5,628 5,513 — 5,513 Canada 13,509 — 13,509 17,256 — 17,256 Europe and Rest of World 17,257 — 17,257 17,528 — 17,528 Total Crawford TPA Solutions Revenues before Reimbursements $ 107,016 $ 76,644 $ 183,660 $ 112,645 $ 84,667 $ 197,312 The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2020 and 2019: Three Months Ended June 30, 2020 Three Months Ended June 30, 2019 (in thousands) Global Technical Services Contractor Connection Total Global Technical Services Contractor Connection Total U.S. $ 10,502 $ 17,869 $ 28,371 $ 10,414 $ 22,467 $ 32,881 U.K. 12,016 1,488 13,504 11,561 1,159 12,720 Canada 5,619 1,216 6,835 6,517 2,255 8,772 Australia 5,742 188 5,930 5,802 213 6,015 Europe 5,112 9 5,121 4,893 1 4,894 Rest of World 6,479 — 6,479 6,078 — 6,078 Total Crawford Specialty Solutions Revenues before Reimbursements $ 45,470 $ 20,770 $ 66,240 $ 45,265 $ 26,095 $ 71,360 Six Months Ended June 30, 2020 Six Months Ended June 30, 2019 (in thousands) Global Technical Services Contractor Connection Total Global Technical Services Contractor Connection Total U.S. $ 20,101 $ 33,196 $ 53,297 $ 20,685 $ 40,654 $ 61,339 U.K. 24,033 3,645 27,678 22,718 2,690 25,408 Canada 11,756 2,697 14,453 13,228 3,935 17,163 Australia 10,590 318 10,908 10,945 387 11,332 Europe 10,264 15 10,279 9,652 1 9,653 Rest of World 12,634 — 12,634 12,410 — 12,410 Total Crawford Specialty Solutions Revenues before Reimbursements $ 89,378 $ 39,871 $ 129,249 $ 89,638 $ 47,667 $ 137,305
Schedule of Customer Contract Liabilities	The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the six months ended June 30, 2020: (In Thousands) Customer Contract Liabilities Deferred Revenue Balance at January 1, 2020 $ 52,368 Quarterly additions 22,226 Revenue recognized from the prior periods (14,293 ) Revenue recognized from current quarter additions (4,994 ) Balance as of March 31, 2020 $ 55,307 Quarterly additions 15,389 Revenue recognized from the prior periods (15,407 ) Revenue recognized from current quarter additions (3,568 ) Balance as of June 30, 2020 $ 51,721

Lease Commitments (Tables)

Lease Commitments (Tables)	6 Months Ended
	Jun. 30, 2020
Leases [Abstract]
Lease-Related Assets and Liabilities	The following table presents the lease-related assets and liabilities recorded on the Company's unaudited Condensed Consolidated Balance Sheets related to its operating leases: (in thousands) Classification on Balance Sheet June 30, 2020 December 31, 2019 Assets: Operating lease Operating lease right-of-use assets, net $ 106,508 $ 102,354 Liabilities: Current operating lease liabilities Current operating lease liabilities 30,027 30,765 Noncurrent operating lease liabilities Noncurrent operating lease liabilities 93,109 87,064 Total operating lease liabilities $ 123,136 $ 117,829 Weighted-Average Remaining Lease Term 6.09 Years 5.72 years Weighted-Average Discount Rate (1) 5.3 % 5.4 % (1) Upon adoption of Topic 842, discount rates used for existing leases were established at the transition date.
Lease Cost	The components of operating lease costs within the Company's unaudited Condensed Consolidated Statements of Operations consisted of the following for the three and six months ended June 30, 2020: Three Months Ended Three Months Ended Six Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Operating lease cost $ 9,854 $ 9,718 $ 19,389 $ 19,112 Variable lease cost 2,030 1,762 4,223 3,771 Sublease income 1,004 1,029 2,103 1,972 Supplemental cash flow information related to operating leases for the three and six months ended June 30, 2020 were as follows: Three Months Ended Three Months Ended Six Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows for operating leases $ 9,019 $ 9,818 $ 18,514 $ 19,414 Right-of-use assets obtained in exchange for lease obligations (1) $ 6,684 $ 7,796 $ 22,857 $ 12,016 (1) Amount excludes $122,300,000 of right-of-use assets recognized upon adoption of Topic 842.
Operating Lease Maturities	Future undiscounted operating lease payments reconciled to total operating lease liabilities are as follows: (in thousands) June 30, 2020 2020 $ 17,449 2021 34,479 2022 21,588 2023 14,920 2024 11,788 Thereafter 45,553 Total undiscounted lease payments 145,777 Less imputed interest (22,641 ) Present value of future lease payments $ 123,136

Defined Benefit Pension Plans (

Defined Benefit Pension Plans (Tables)	6 Months Ended
	Jun. 30, 2020
Compensation And Retirement Disclosure [Abstract]
Schedule of Defined Benefit Plans Disclosures	Net periodic cost related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2020 and 2019 included the following components: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Service cost $ 311 $ 356 $ 631 $ 672 Interest cost 4,097 5,614 8,238 11,198 Expected return on assets (6,945 ) (7,372 ) (13,963 ) (14,843 ) Amortization of actuarial loss 2,614 2,662 5,234 5,384 Net periodic cost $ 77 $ 1,260 $ 140 $ 2,411

Net Income (Loss) Attributabl_2

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share (Tables)	6 Months Ended
	Jun. 30, 2020
Earnings Per Share [Abstract]
Schedule of Computations of Basic Net Income (loss) Attributable to Shareholders of Crawford & Company per Common Share	The computations of basic net income (loss) attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six Months Ended June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings (loss) per share - basic: Numerator: Allocation of undistributed earnings (loss) $ 2,479 $ 1,828 $ (384 ) $ (287 ) $ (5,960 ) $ (4,400 ) $ 1,229 $ 927 Dividends paid 916 675 2,161 1,152 3,055 1,804 4,291 2,304 Net income (loss) attributable to common shareholders, basic $ 3,395 $ 2,503 $ 1,777 $ 865 $ (2,905 ) $ (2,596 ) $ 5,520 $ 3,231 Denominator: Weighted-average common shares outstanding, basic 30,521 22,510 30,799 23,021 30,541 22,544 30,729 23,193 Earnings (loss) per share - basic 0.11 0.11 0.06 0.04 (0.10 ) (0.12 ) 0.18 0.14
Schedule of Computations of Diluted Net Income (loss) Attributable to Shareholders of Crawford & Company per Common Share	The computations of diluted net income (loss) attributable to shareholders of Crawford & Company per common share were as follows: Three Months Ended Six Months Ended June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 (in thousands, except per share amounts) CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B CRD-A CRD-B Earnings (loss) per share - diluted: Numerator: Allocation of undistributed earnings (loss) $ 2,479 $ 1,828 $ (385 ) $ (286 ) $ (5,960 ) $ (4,400 ) $ 1,235 $ 921 Dividends paid 916 675 2,161 1,152 3,055 1,804 4,291 2,304 Net income (loss) attributable to common shareholders, diluted $ 3,395 $ 2,503 $ 1,776 $ 866 $ (2,905 ) $ (2,596 ) $ 5,526 $ 3,225 Denominator: Weighted-average common shares outstanding, basic 30,521 22,510 30,799 23,021 30,541 22,544 30,729 23,193 Weighted-average effect of dilutive securities 169 — 314 — — — 381 — Weighted-average common shares outstanding, diluted 30,690 22,510 31,113 23,021 30,541 22,544 31,110 23,193 Earnings (loss) per share - diluted 0.11 0.11 0.06 0.04 (0.10 ) (0.12 ) 0.18 0.14
Schedule of Antidilutive Shares Excluded from Computation of Diluted Earnings (Loss) per Share	Listed below are the shares excluded from the denominator in the preceding computation of diluted earnings (loss) per share for CRD-A because their inclusion would have been antidilutive: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Shares underlying stock options excluded 2,011 1,585 1,962 1,439 Performance stock grants excluded because performance conditions have not been met (1) 1,289 1,111 1,125 1,018 (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating diluted earnings per share until the performance measurements have been achieved.
Schedule of Shares Issued and Included in Weighted-average Common Shares used to Compute Basic and Diluted Earnings (Loss) per Share	The following table details shares issued during the three and six months ended June 30, 2020 and 2019. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic and diluted earnings (loss) per share for CRD-A in the table above. There were no shares of CRD-B issued during any of these periods. Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 CRD-A issued under Non-Employee Director Stock Plan 4 9 67 85 CRD-A issued under the U.K. ShareSave Scheme — 257 1 266 CRD-A issued under Executive Stock Bonus Plan — — — 30 CRD-A issued under 2016 Omnibus Stock and Incentive Plan — 59 — 59

Accumulated Other Comprehensi_2

Accumulated Other Comprehensive Loss (Tables)	6 Months Ended
	Jun. 30, 2020
Accumulated Other Comprehensive Income Loss Net Of Tax [Abstract]
Schedule of Accumulated Other Comprehensive Income (Loss)	The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three Months Ended June 30, 2020 Six Months Ended June 30, 2020 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance $ (38,747 ) $ (169,129 ) $ (207,876 ) $ (35,850 ) $ (171,057 ) $ (206,907 ) Other comprehensive loss before reclassifications (2,844 ) — (2,844 ) (6,317 ) — (6,317 ) Amounts reclassified from accumulated other comprehensive income — 1,885 1,885 — 3,813 3,813 Net current period other comprehensive loss (2,844 ) 1,885 (959 ) (6,317 ) 3,813 (2,504 ) Acquisition of noncontrolling interest — — — 576 — 576 Ending balance $ (41,591 ) $ (167,244 ) $ (208,835 ) $ (41,591 ) $ (167,244 ) $ (208,835 ) Three Months Ended June 30, 2019 Six Months Ended June 30, 2019 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance $ (33,290 ) $ (178,084 ) $ (211,374 ) $ (36,352 ) $ (180,095 ) $ (216,447 ) Other comprehensive (loss) income before reclassifications (2,241 ) — (2,241 ) 821 — 821 Amounts reclassified from accumulated other comprehensive income — 1,981 1,981 — 3,992 3,992 Net current period other comprehensive (loss) income (2,241 ) 1,981 (260 ) 821 3,992 4,813 Ending balance $ (35,531 ) $ (176,103 ) $ (211,634 ) $ (35,531 ) $ (176,103 ) $ (211,634 ) (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Expense, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
	Jun. 30, 2020
Fair Value Disclosures [Abstract]
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis	The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy: Fair Value Measurements at June 30, 2020 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,023 $ 10,023 $ — $ — Liabilities: Contingent earnout liability (2) 440 — — 440 (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The contingent earnout liability relates to business acquisitions by the Crawford Specialty Solutions operating segment. The fair value of the contingent earnout liability was estimated using internally-prepared revenue projections, which is Level 3 data, with the maximum possible earnout of $706,000. As such, the fair value is not expected to vary materially. The fair value of the contingent earnout liability is included in "Other accrued liabilities" and "Other noncurrent liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of each contingent earnout agreement.

Segment Information (Tables)

Segment Information (Tables)	6 Months Ended
	Jun. 30, 2020
Segment Reporting [Abstract]
Reconciliation of Operating Profit from Segments to Consolidated	Financial information for the three and six months ended June 30, 2020 and 2019 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below: Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Revenues: Crawford Claims Solutions $ 81,451 $ 86,003 $ 159,038 $ 169,322 Crawford TPA Solutions 86,725 99,518 183,660 197,312 Crawford Specialty Solutions 66,240 71,360 129,249 137,305 Total segment revenues before reimbursements 234,416 256,881 471,947 503,939 Reimbursements 8,459 10,965 16,974 20,284 Total revenues $ 242,875 $ 267,846 $ 488,921 $ 524,223 Segment Operating Earnings Crawford Claims Solutions $ 2,789 $ 1,710 $ (890 ) $ 1,397 Crawford TPA Solutions 3,171 5,026 9,456 11,759 Crawford Specialty Solutions 13,993 12,612 20,950 24,807 Total segment operating earnings 19,953 19,348 29,516 37,963 Deduct: Unallocated corporate and shared costs, net (1,709 ) 3,170 (4,259 ) (744 ) Net corporate interest expense (2,452 ) (2,468 ) (4,676 ) (5,184 ) Stock option expense (286 ) (413 ) (576 ) (898 ) Amortization of customer-relationship intangible assets (2,732 ) (2,802 ) (5,488 ) (5,600 ) Goodwill impairment — — (17,674 ) — Restructuring costs — — (5,714 ) — Arbitration and claim settlements — (11,352 ) — (11,352 ) Loss on disposition of business (341 ) — (341 ) — Income (Loss) before income taxes $ 12,433 $ 5,483 $ (9,212 ) $ 14,185
Schedule of Revenues By Major Service Line	Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Specialty Solutions segment are shown in the following table. The Company considers all Crawford Claims Solutions revenues to be derived from one service line. Three Months Ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Crawford TPA Solutions Claims Management Services $ 52,150 $ 55,734 $ 107,016 $ 112,645 Medical Management Services 34,575 43,784 76,644 84,667 Total Revenues before Reimbursements--Crawford TPA Solutions $ 86,725 $ 99,518 $ 183,660 $ 197,312 Crawford Specialty Solutions Global Technical Services $ 45,470 $ 45,265 $ 89,378 $ 89,638 Contractor Connection 20,770 26,095 39,871 47,667 Total Revenues before Reimbursements--Crawford Specialty Solutions $ 66,240 $ 71,360 $ 129,249 $ 137,305

Restructuring Costs (Tables)

Restructuring Costs (Tables)	6 Months Ended
	Jun. 30, 2020
Restructuring And Related Activities [Abstract]
Restructuring and Related Costs	The following table shows the restructuring costs incurred by type of activity: Three months ended Six Months Ended (in thousands) June 30, 2020 June 30, 2019 June 30, 2020 June 30, 2019 Personnel related costs $ — $ — $ 5,076 $ — Asset impairments — — 638 — Total restructuring costs $ — $ — $ 5,714 $ —
Schedule of Restructuring Reserve Liabilities by Type	The rollforward of these liabilities to June 30, 2020 were as follows: Three months ended June 30, 2020 (in thousands) Accrued compensation and related costs Other accrued liabilities Total Beginning balance, March 31, 2020 $ 3,782 $ 5 $ 3,787 Additions — — — Adjustments to accruals (296 ) — (296 ) Cash payments (1,059 ) — (1,059 ) Ending balance, June 30, 2020 $ 2,427 $ 5 $ 2,432 Six months ended June 30, 2020 Accrued compensation and related costs Other accrued liabilities Total Beginning balance, December 31, 2019 $ 342 $ 472 $ 814 Additions 5,076 — 5,076 Adjustments to accruals (668 ) (467 ) (1,135 ) Cash payments (2,323 ) — (2,323 ) Ending balance, June 30, 2020 $ 2,427 $ 5 $ 2,432

Basis of Presentation - VIE - A

Basis of Presentation - VIE - Additional Information (Details) - Primary Beneficiary - USD ($)	Jun. 30, 2020	Dec. 31, 2019
Variable Interest Entity
Liabilities of the deferred compensation plan	$ 8,439,000	$ 8,428,000
Assets held in the related rabbi trust	$ 16,493,000	$ 16,527,000

Basis of Presentation - Acquisi

Basis of Presentation - Acquisition - Additional Information (Details) - USD ($)	Jun. 12, 2020	Jun. 30, 2020	Dec. 31, 2019
Variable Interest Entity
Asset carrying amount		$ 747,336,000	$ 760,013,000	[1]
LWI
Variable Interest Entity
Ownership percentage	51.00%	51.00%
Variable interest entity, reporting entity involvement, maximum loss exposure, amount		$ 10,000,000
LWI | Primary Beneficiary
Variable Interest Entity
Asset carrying amount		16,053,000	14,686,000
Liabilities		8,665,000	9,176,000
LWI | Principal Owner | Primary Beneficiary
Variable Interest Entity
Liabilities		$ 4,171,000	$ 4,284,000
[1]	Derived from the audited Consolidated Balance Sheet

Basis of Presentation - Canada

Basis of Presentation - Canada Emergency Wage Subsidy Program of 2020 - Additional Information (Details) - USD ($)	3 Months Ended	6 Months Ended
	Jun. 30, 2020	Jun. 30, 2020
Canada Emergency Wage Subsidy Program of 2020
Recognition of reduction in compensation expense	$ 4,345,000	$ 4,345,000

Recently Issued Accounting St_2

Recently Issued Accounting Standards - Additional Information (Details) - USD ($)	Jan. 01, 2020	Mar. 31, 2020	Jun. 30, 2020	Dec. 31, 2019	[1]
New Accounting Pronouncements Or Change In Accounting Principle [Line Items]
Cumulative effect adjustment			$ 145,495,000	$ 159,317,000
Adoption of Topic 326
New Accounting Pronouncements Or Change In Accounting Principle [Line Items]
Accounting Standards Update [Extensible List]		us-gaap:AccountingStandardsUpdate201613Member
Adoption of Topic 326 | Retained Earnings
New Accounting Pronouncements Or Change In Accounting Principle [Line Items]
Cumulative effect adjustment	$ 607,000
Accounting Standards Update [Extensible List]	us-gaap:AccountingStandardsUpdate201613Member	us-gaap:AccountingStandardsUpdate201613Member
[1]	Derived from the audited Consolidated Balance Sheet

Revenue Recognition - Additiona

Revenue Recognition - Additional Information (Details)	6 Months Ended
	Jun. 30, 2020USD ($)
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Accounts receivable, days sales outstanding	2 months
Billing after contract completion, years	1 year
Revenue, remaining performance obligation	$ 87,413,000
Performance obligations to be recognized as revenues within one year, percent	70.00%
Revenue from contracts with customers, practical expedient, consideration adjustment period	1 year
Accounts payable days payable outstanding	1 year
Minimum | Crawford TPA Solutions
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	1 year
Maximum | Crawford TPA Solutions
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	2 years
Claims Management Services
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	1 year
Revenue remaining performance obligation expected timing of satisfaction explanation	The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time
Revenue from contracts with customers, duration, average time to close case from time of referral	5 years
Percentage of closed cases	98.00%
Claims Management Services | Minimum
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	1 year
Claims Management Services | Maximum
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Revenue from contracts with customers, performance obligation term	2 years

Revenue Recognition - Disaggreg

Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Disaggregation of Revenue [Line Items]
Revenues	$ 242,875	$ 267,846	$ 488,921	$ 524,223
Crawford Claims Solutions
Disaggregation of Revenue [Line Items]
Revenues	81,451	86,003	159,038	169,322
Crawford Claims Solutions | U.S.
Disaggregation of Revenue [Line Items]
Revenues	34,344	33,825	65,772	67,761
Crawford Claims Solutions | U.K.
Disaggregation of Revenue [Line Items]
Revenues	16,294	15,831	31,639	32,202
Crawford Claims Solutions | Canada
Disaggregation of Revenue [Line Items]
Revenues	7,971	12,147	18,110	24,268
Crawford Claims Solutions | Australia
Disaggregation of Revenue [Line Items]
Revenues	12,200	12,815	22,145	23,334
Crawford Claims Solutions | Europe
Disaggregation of Revenue [Line Items]
Revenues	7,236	7,371	14,197	13,836
Crawford Claims Solutions | Rest of World
Disaggregation of Revenue [Line Items]
Revenues	3,406	4,014	7,175	7,921
Crawford TPA Solutions
Disaggregation of Revenue [Line Items]
Revenues	86,725	99,518	183,660	197,312
Crawford TPA Solutions | U.S.
Disaggregation of Revenue [Line Items]
Revenues	69,173	79,819	147,266	157,015
Crawford TPA Solutions | U.K.
Disaggregation of Revenue [Line Items]
Revenues	2,763	2,983	5,628	5,513
Crawford TPA Solutions | Canada
Disaggregation of Revenue [Line Items]
Revenues	6,047	7,884	13,509	17,256
Crawford TPA Solutions | Europe and Rest of World
Disaggregation of Revenue [Line Items]
Revenues	8,742	8,832	17,257	17,528
Crawford TPA Solutions | Claims Management Services
Disaggregation of Revenue [Line Items]
Revenues	52,150	55,734	107,016	112,645
Crawford TPA Solutions | Claims Management Services | U.S.
Disaggregation of Revenue [Line Items]
Revenues	34,598	36,035	70,622	72,348
Crawford TPA Solutions | Claims Management Services | U.K.
Disaggregation of Revenue [Line Items]
Revenues	2,763	2,983	5,628	5,513
Crawford TPA Solutions | Claims Management Services | Canada
Disaggregation of Revenue [Line Items]
Revenues	6,047	7,884	13,509	17,256
Crawford TPA Solutions | Claims Management Services | Europe and Rest of World
Disaggregation of Revenue [Line Items]
Revenues	8,742	8,832	17,257	17,528
Crawford TPA Solutions | Medical Management Services
Disaggregation of Revenue [Line Items]
Revenues	34,575	43,784	76,644	84,667
Crawford TPA Solutions | Medical Management Services | U.S.
Disaggregation of Revenue [Line Items]
Revenues	34,575	43,784	76,644	84,667
Crawford TPA Solutions | Medical Management Services | U.K.
Disaggregation of Revenue [Line Items]
Revenues	0	0	0	0
Crawford TPA Solutions | Medical Management Services | Canada
Disaggregation of Revenue [Line Items]
Revenues	0	0	0	0
Crawford TPA Solutions | Medical Management Services | Europe and Rest of World
Disaggregation of Revenue [Line Items]
Revenues	0	0	0	0
Crawford Specialty Solutions
Disaggregation of Revenue [Line Items]
Revenues	66,240	71,360	129,249	137,305
Crawford Specialty Solutions | U.S.
Disaggregation of Revenue [Line Items]
Revenues	28,371	32,881	53,297	61,339
Crawford Specialty Solutions | U.K.
Disaggregation of Revenue [Line Items]
Revenues	13,504	12,720	27,678	25,408
Crawford Specialty Solutions | Canada
Disaggregation of Revenue [Line Items]
Revenues	6,835	8,772	14,453	17,163
Crawford Specialty Solutions | Australia
Disaggregation of Revenue [Line Items]
Revenues	5,930	6,015	10,908	11,332
Crawford Specialty Solutions | Europe
Disaggregation of Revenue [Line Items]
Revenues	5,121	4,894	10,279	9,653
Crawford Specialty Solutions | Rest of World
Disaggregation of Revenue [Line Items]
Revenues	6,479	6,078	12,634	12,410
Crawford Specialty Solutions | Global Technical Services
Disaggregation of Revenue [Line Items]
Revenues	45,470	45,265	89,378	89,638
Crawford Specialty Solutions | Global Technical Services | U.S.
Disaggregation of Revenue [Line Items]
Revenues	10,502	10,414	20,101	20,685
Crawford Specialty Solutions | Global Technical Services | U.K.
Disaggregation of Revenue [Line Items]
Revenues	12,016	11,561	24,033	22,718
Crawford Specialty Solutions | Global Technical Services | Canada
Disaggregation of Revenue [Line Items]
Revenues	5,619	6,517	11,756	13,228
Crawford Specialty Solutions | Global Technical Services | Australia
Disaggregation of Revenue [Line Items]
Revenues	5,742	5,802	10,590	10,945
Crawford Specialty Solutions | Global Technical Services | Europe
Disaggregation of Revenue [Line Items]
Revenues	5,112	4,893	10,264	9,652
Crawford Specialty Solutions | Global Technical Services | Rest of World
Disaggregation of Revenue [Line Items]
Revenues	6,479	6,078	12,634	12,410
Crawford Specialty Solutions | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	20,770	26,095	39,871	47,667
Crawford Specialty Solutions | Contractor Connection | U.S.
Disaggregation of Revenue [Line Items]
Revenues	17,869	22,467	33,196	40,654
Crawford Specialty Solutions | Contractor Connection | U.K.
Disaggregation of Revenue [Line Items]
Revenues	1,488	1,159	3,645	2,690
Crawford Specialty Solutions | Contractor Connection | Canada
Disaggregation of Revenue [Line Items]
Revenues	1,216	2,255	2,697	3,935
Crawford Specialty Solutions | Contractor Connection | Australia
Disaggregation of Revenue [Line Items]
Revenues	188	213	318	387
Crawford Specialty Solutions | Contractor Connection | Europe
Disaggregation of Revenue [Line Items]
Revenues	9	1	15	1
Crawford Specialty Solutions | Contractor Connection | Rest of World
Disaggregation of Revenue [Line Items]
Revenues	$ 0	$ 0	$ 0	$ 0

Revenue Recognition - Schedule

Revenue Recognition - Schedule of Customer Contract Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended
	Jun. 30, 2020	Mar. 31, 2020
Customer Contract Liabilities
Beginning balance	$ 55,307	$ 52,368
Quarterly additions	15,389	22,226
Revenue recognized from the prior periods	(15,407)	(14,293)
Revenue recognized from current quarter additions	(3,568)	(4,994)
Ending balance	$ 51,721	$ 55,307

Lease Commitments - Additional

Lease Commitments - Additional Information (Details) - USD ($)	6 Months Ended
	Jun. 30, 2020	Mar. 31, 2020	Dec. 31, 2019		Jan. 01, 2019
Lessee, Lease, Description [Line Items]
Operating lease ROU asset	$ 106,508,000		$ 102,354,000	[1]	$ 122,300,000
Lease liability	$ 123,136,000		$ 117,829,000
Renewal term	5 years
Termination period	1 year
Sublease income, remainder of 2020	$ 2,100,000
Sublease income, 2021	4,200,000
Sublease income, 2022	$ 100,000
Minimum
Lessee, Lease, Description [Line Items]
Remaining lease term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Remaining lease term	11 years
Allen, TX
Lessee, Lease, Description [Line Items]
Operating lease ROU asset		$ 11,455,000
Lease liability		$ 11,455,000
[1]	Derived from the audited Consolidated Balance Sheet

Lease Commitments - Lease-Relat

Lease Commitments - Lease-Related Assets and Liabilities (Details) - USD ($)	Jun. 30, 2020	Dec. 31, 2019		Jan. 01, 2019
Leases [Abstract]
Operating lease right-of-use assets, net	$ 106,508,000	$ 102,354,000	[1]	$ 122,300,000
Current operating lease liabilities	30,027,000	30,765,000	[1]
Noncurrent operating lease liabilities	93,109,000	87,064,000	[1]
Total operating lease liabilities	$ 123,136,000	$ 117,829,000
Weighted-Average Remaining Lease Term	6 years 1 month 2 days	5 years 8 months 19 days
Weighted-Average Discount Rate	5.30%	5.40%
[1]	Derived from the audited Consolidated Balance Sheet

Lease Commitments - Lease Cost

Lease Commitments - Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Leases [Abstract]
Operating lease cost	$ 9,854	$ 9,718	$ 19,389	$ 19,112
Variable lease cost	2,030	1,762	4,223	3,771
Sublease income	$ 1,004	$ 1,029	$ 2,103	$ 1,972

Lease Commitments - Supplementa

Lease Commitments - Supplemental Cash Flow (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	Dec. 31, 2019	[1]	Jan. 01, 2019
Leases [Abstract]
Operating cash flows for operating leases	$ 9,019,000	$ 9,818,000	$ 18,514,000	$ 19,414,000
Right-of-use assets obtained in exchange for lease obligations	6,684,000	$ 7,796,000	22,857,000	$ 12,016,000
Operating lease right-of-use assets, net	$ 106,508,000		$ 106,508,000		$ 102,354,000		$ 122,300,000
[1]	Derived from the audited Consolidated Balance Sheet

Lease Commitments - Operating L

Lease Commitments - Operating Lease Maturities (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Leases [Abstract]
2020	$ 17,449
2021	34,479
2022	21,588
2023	14,920
2024	11,788
Thereafter	45,553
Total undiscounted lease payments	145,777
Less imputed interest	(22,641)
Present value of future lease payments	$ 123,136	$ 117,829

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Income Tax Disclosure [Abstract]
(Benefit) provision for income taxes	$ 6,311	$ 2,859	$ (2,175)	$ 5,792
Effective income tax rate reconciliation, percent			23.60%	40.80%

Defined Benefit Pension Plans -

Defined Benefit Pension Plans - Schedule of Defined Benefit Plans Disclosures (Details) - Pension Plan - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 311	$ 356	$ 631	$ 672
Interest cost	4,097	5,614	8,238	11,198
Expected return on assets	(6,945)	(7,372)	(13,963)	(14,843)
Amortization of actuarial loss	2,614	2,662	5,234	5,384
Net periodic cost	$ 77	$ 1,260	$ 140	$ 2,411

Defined Benefit Pension Plans_2

Defined Benefit Pension Plans - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Defined Benefit Plan Disclosure [Line Items]
Net periodic benefit cost, non-service cost	$ (234,000)	$ 904,000	$ (491,000)	$ 1,739,000
U.S.
Defined Benefit Plan Disclosure [Line Items]
Contributions by employer			3,000,000	0
U.K. Plan
Defined Benefit Plan Disclosure [Line Items]
Contributions by employer			$ 288,000	$ 345,000

Net Income (Loss) Attributabl_3

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Computations of Basic Net Income (loss) Attributable to Shareholders of Crawford & Company per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Class A Non-Voting
Numerator:
Allocation of undistributed earnings (loss)	$ 2,479	$ (384)	$ (5,960)	$ 1,229
Dividends paid	916	2,161	3,055	4,291
Net income (loss) attributable to common shareholders, basic	$ 3,395	$ 1,777	$ (2,905)	$ 5,520
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	30,521	30,799	30,541	30,729
Earnings (loss) per share - basic	$ 0.11	$ 0.06	$ (0.10)	$ 0.18
Class B Voting
Numerator:
Allocation of undistributed earnings (loss)	$ 1,828	$ (287)	$ (4,400)	$ 927
Dividends paid	675	1,152	1,804	2,304
Net income (loss) attributable to common shareholders, basic	$ 2,503	$ 865	$ (2,596)	$ 3,231
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	22,510	23,021	22,544	23,193
Earnings (loss) per share - basic	$ 0.11	$ 0.04	$ (0.12)	$ 0.14

Net Income (Loss) Attributabl_4

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Computations of Diluted Net Income (loss) Attributable to Shareholders of Crawford & Company per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Class A Non-Voting
Numerator:
Allocation of undistributed earnings (loss)	$ 2,479	$ (385)	$ (5,960)	$ 1,235
Dividends paid	916	2,161	3,055	4,291
Net income (loss) attributable to common shareholders, diluted	$ 3,395	$ 1,776	$ (2,905)	$ 5,526
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	30,521	30,799	30,541	30,729
Weighted-average effect of dilutive securities	169	314		381
Weighted-average common shares outstanding, diluted	30,690	31,113	30,541	31,110
Earnings (loss) per share - diluted	$ 0.11	$ 0.06	$ (0.10)	$ 0.18
Class B Voting
Numerator:
Allocation of undistributed earnings (loss)	$ 1,828	$ (286)	$ (4,400)	$ 921
Dividends paid	675	1,152	1,804	2,304
Net income (loss) attributable to common shareholders, diluted	$ 2,503	$ 866	$ (2,596)	$ 3,225
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted-average common shares outstanding, basic	22,510	23,021	22,544	23,193
Weighted-average common shares outstanding, diluted	22,510	23,021	22,544	23,193
Earnings (loss) per share - diluted	$ 0.11	$ 0.04	$ (0.12)	$ 0.14

Net Income (Loss) Attributabl_5

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Antidilutive Shares Excluded from Computation of Diluted Earnings (Loss) per Share (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Shares Underlying Stock Options Excluded
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)	2,011	1,585	1,962	1,439
Performance Stock Grants Excluded because Performance Conditions Have Not Been Met
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)	1,289	1,111	1,125	1,018

Net Income (Loss) Attributabl_6

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share - Schedule of Shares Issued and Included in Weighted-average Common Shares used to Compute Basic and Diluted Earnings (Loss) per Share (Details) - Class A Non-Voting - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
CRD-A Issued under Non-Employee Director Stock Plan
Share-based Compensation Arrangement
Stock issued during period	4	9	67	85
CRD-A Issued under the U.K. ShareSave Scheme
Share-based Compensation Arrangement
Stock issued during period		257	1	266
CRD-A Issued under Executive Stock Bonus Plan
Share-based Compensation Arrangement
Stock issued during period				30
2016 Omnibus Stock and Incentive Plan
Share-based Compensation Arrangement
Stock issued during period		59		59

Net Income (Loss) Attributabl_7

Net Income (Loss) Attributable to Shareholders of Crawford & Company per Common Share - Additional Information (Details) - $ / shares	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	May 09, 2019	Jul. 29, 2017
Class A Non-Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)	0	280,079	155,351	701,506
Average cost (USD per share)		$ 9.07	$ 8.42	$ 9.11
Class B Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)	0	72,351	161,459	1,449,240
Average cost (USD per share)		$ 8.81	$ 8.42	$ 9.11
Repurchase Authorization 2017 | Common Stock
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)						2,000,000
Repurchase Authorization 2019 | Common Stock
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)					2,000,000
Number of shares remaining to be repurchased (shares)	642,097		642,097
Stock Purchase Agreement | Class A Non-Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)				421,427
Stock Purchase Agreement | Class B Voting
Equity, Class of Treasury Stock
Shares repurchased (shares)				1,376,889

Accumulated Other Comprehensi_3

Accumulated Other Comprehensive Loss - Additional Information (Details) - USD ($)	3 Months Ended	6 Months Ended
	Jun. 30, 2020	Jun. 30, 2020
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income Loss [Line Items]
Adjustment for long-term intercompany transactions, net of tax	$ 4,125,000	$ 4,900,000

Accumulated Other Comprehensi_4

Accumulated Other Comprehensive Loss - Schedule of Accumulated Other Comprehensive Income (Loss) - (Details) - USD ($) $ in Thousands		3 Months Ended		6 Months Ended
		Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020		Jun. 30, 2019
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		$ 143,801	$ 166,508	$ 162,567	[1]	$ 175,446
Ending balance		149,620	164,399	149,620		164,399
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(38,747)	(33,290)	(35,850)		(36,352)
Other comprehensive (loss) income before reclassifications		(2,844)	(2,241)	(6,317)		821
Amounts reclassified from accumulated other comprehensive income		0	0	0		0
Net current period other comprehensive (loss) income		(2,844)	(2,241)	(6,317)		821
Acquisition of noncontrolling interest		0		576
Ending balance		(41,591)	(35,531)	(41,591)		(35,531)
Retirement Liabilities
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance	[2]	(169,129)	(178,084)	(171,057)		(180,095)
Other comprehensive (loss) income before reclassifications	[2]	0	0	0		0
Amounts reclassified from accumulated other comprehensive income	[2]	1,885	1,981	3,813		3,992
Net current period other comprehensive (loss) income	[2]	1,885	1,981	3,813		3,992
Acquisition of noncontrolling interest	[2]	0		0
Ending balance	[2]	(167,244)	(176,103)	(167,244)		(176,103)
AOCL Attributable to Shareholders of Crawford & Company
Accumulated Other Comprehensive Income Loss [Line Items]
Beginning balance		(207,876)	(211,374)	(206,907)		(216,447)
Other comprehensive (loss) income before reclassifications		(2,844)	(2,241)	(6,317)		821
Amounts reclassified from accumulated other comprehensive income		1,885	1,981	3,813		3,992
Net current period other comprehensive (loss) income		(959)	(260)	(2,504)		4,813
Acquisition of noncontrolling interest		0		576
Ending balance		$ (208,835)	$ (211,634)	$ (208,835)		$ (211,634)
[1]	Derived from the audited Consolidated Balance Sheet
[2]	Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Other Expense, net" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements - Sched

Fair Value Measurements - Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis (Details) $ in Thousands	Jun. 30, 2020USD ($)
Liabilities:
Contingent earnout liability	$ 440
Money Market Funds
ASSETS
Money market funds	10,023
Quoted Prices in Active Markets (Level 1)
Liabilities:
Contingent earnout liability	0
Quoted Prices in Active Markets (Level 1) | Money Market Funds
ASSETS
Money market funds	10,023
Significant Other Observable Inputs (Level 2)
Liabilities:
Contingent earnout liability	0
Significant Other Observable Inputs (Level 2) | Money Market Funds
ASSETS
Money market funds	0
Significant Unobservable Inputs (Level 3)
Liabilities:
Contingent earnout liability	440
Significant Unobservable Inputs (Level 3) | Money Market Funds
ASSETS
Money market funds	$ 0

Fair Value Measurements - Sch_2

Fair Value Measurements - Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis (Parenthetical) (Details)	Jun. 30, 2020USD ($)
Crawford Specialty Solutions
Liabilities:
Maximum possible earnout liability	$ 706,000

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details)	1 Months Ended	3 Months Ended		6 Months Ended
	Jun. 30, 2020USD ($)	Jun. 30, 2020USD ($)	Mar. 31, 2020USD ($)	Jun. 30, 2020USD ($)reporting_unit	Jun. 30, 2019USD ($)	Dec. 31, 2019USD ($)	[1]
Liabilities:
Transfers of assets measured on a recurring basis out of Level 1 into Level 2	$ 0	$ 0		$ 0
Transfers of assets measured on a recurring basis out of Level 2 into Level 1	0	0		0
Transfers of assets measured on a recurring basis into Level 3		0		0
Transfers of assets measured on a recurring basis out Level 3		0		$ 0
Debt instrument, variable interest rate duration between resets				90 days
Number of reporting units | reporting_unit				4
Goodwill impairment				$ 17,674,000	$ 0
Goodwill	$ 62,086,000	62,086,000		62,086,000		$ 80,642,000
Loss on disposition of business		$ 341,000		$ 341,000	$ 0
Discount Rate
Liabilities:
Measurement input	0.175	0.175		0.175
Terminal Growth Rate
Liabilities:
Measurement input	0.020	0.020		0.020
Crawford Claims Solutions
Liabilities:
Goodwill impairment			$ 17,674,000
Cumulative goodwill impairment			55,565,000
Goodwill			$ 0
Crawford Compliance Inc.
Liabilities:
Percentage of interest sold	51.00%
Note receivable amount	$ 3,300,000
Loss on disposition of business		$ 341,000
[1]	Derived from the audited Consolidated Balance Sheet

Segment Information - Reconcili

Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 242,875	$ 267,846	$ 488,921	$ 524,223
Net corporate interest expense	(2,452)	(2,468)	(4,676)	(5,184)
Goodwill impairment			(17,674)	0
Restructuring costs			(5,076)
Arbitration and claim settlements		(11,352)	0	(11,352)
Loss on disposition of business	(341)		(341)
Income (Loss) before income taxes	12,433	5,483	(9,212)	14,185
Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	19,953	19,348	29,516	37,963
Segment Reconciling Items
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Unallocated corporate and shared costs, net	(1,709)	3,170	(4,259)	(744)
Net corporate interest expense	(2,452)	(2,468)	(4,676)	(5,184)
Stock option expense	(286)	(413)	(576)	(898)
Amortization of customer-relationship intangible assets	(2,732)	(2,802)	(5,488)	(5,600)
Goodwill impairment	0	0	(17,674)	0
Restructuring costs	0		(5,714)
Crawford Claims Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	2,789	1,710	(890)	1,397
Crawford TPA Solutions Member
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	86,725	99,518	183,660	197,312
Crawford TPA Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	3,171	5,026	9,456	11,759
Crawford Specialty Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	66,240	71,360	129,249	137,305
Crawford Specialty Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	13,993	12,612	20,950	24,807
Service
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	234,416	256,881	471,947	503,939
Service | Crawford Claims Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	81,451	86,003	159,038	169,322
Service | Crawford TPA Solutions Member
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	86,725	99,518	183,660	197,312
Service | Crawford TPA Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	86,725	99,518	183,660	197,312
Service | Crawford Specialty Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	66,240	71,360	129,249	137,305
Service | Crawford Specialty Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	66,240	71,360	129,249	137,305
Reimbursements
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 8,459	$ 10,965	$ 16,974	$ 20,284

Segment Information - Additiona

Segment Information - Additional Information (Details)	6 Months Ended
	Jun. 30, 2020segment
Segment Reporting [Abstract]
Number of operating segments (segments)	3

Segment Information - Schedule

Segment Information - Schedule of Revenues By Major Service Line (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Revenue from External Customer
Revenues	$ 242,875	$ 267,846	$ 488,921	$ 524,223
Crawford TPA Solutions Member
Revenue from External Customer
Revenues	86,725	99,518	183,660	197,312
Crawford Specialty Solutions
Revenue from External Customer
Revenues	66,240	71,360	129,249	137,305
Claims Management Services | Crawford TPA Solutions Member
Revenue from External Customer
Revenues	52,150	55,734	107,016	112,645
Medical Management Services | Crawford TPA Solutions Member
Revenue from External Customer
Revenues	34,575	43,784	76,644	84,667
Service
Revenue from External Customer
Revenues	234,416	256,881	471,947	503,939
Service | Crawford TPA Solutions Member
Revenue from External Customer
Revenues	86,725	99,518	183,660	197,312
Service | Crawford Specialty Solutions
Revenue from External Customer
Revenues	66,240	71,360	129,249	137,305
Global Technical Services | Crawford Specialty Solutions
Revenue from External Customer
Revenues	45,470	45,265	89,378	89,638
Contractor Connection | Crawford Specialty Solutions
Revenue from External Customer
Revenues	$ 20,770	$ 26,095	$ 39,871	$ 47,667

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details)	Jun. 30, 2020USD ($)
Letter of Credit
Loss Contingencies
Letters of credit outstanding amount	$ 11,512,000

Restructuring Costs - Additiona

Restructuring Costs - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Restructuring And Related Activities [Abstract]
Restructuring costs	$ 0	$ 0	$ 5,714,000	$ 0

Restructuring Costs - Restructu

Restructuring Costs - Restructuring and Related Costs (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Restructuring And Related Activities [Abstract]
Personnel related costs	$ 0	$ 0	$ 5,076,000	$ 0
Asset impairments	0	0	638,000	0
Total restructuring costs	$ 0	$ 0	$ 5,714,000	$ 0

Restructuring Costs - Schedule

Restructuring Costs - Schedule of Restructuring Reserve Liabilities by Type (Details) - USD ($) $ in Thousands	3 Months Ended	6 Months Ended
	Jun. 30, 2020	Jun. 30, 2020
Restructuring Reserve [Roll Forward]
Beginning balance	$ 3,787	$ 814
Additions		5,076
Adjustments to accruals	(296)	(1,135)
Cash payments	(1,059)	(2,323)
Ending balance	2,432	2,432
Accrued Compensation and Related Costs
Restructuring Reserve [Roll Forward]
Beginning balance	3,782	342
Additions		5,076
Adjustments to accruals	(296)	(668)
Cash payments	(1,059)	(2,323)
Ending balance	2,427	2,427
Other Accrued Liabilities
Restructuring Reserve [Roll Forward]
Beginning balance	5	472
Additions	0	0
Adjustments to accruals		(467)
Cash payments	0	0
Ending balance	$ 5	$ 5

Subsequent Events - Additional

Subsequent Events - Additional Information (Details) - LWI - USD ($) $ / shares in Units, $ in Millions	Jun. 12, 2020	Jun. 30, 2020
Subsequent Event [Line Items]
Ownership percentage	51.00%	51.00%
Cash proceeds	$ 19.6
Repayments of Debt	3.6
Minimum
Subsequent Event [Line Items]
After tax gain on disposition	$ 10
(Loss) Earnings per share - diluted	$ 0.19
Maximum
Subsequent Event [Line Items]
After tax gain on disposition	$ 12
(Loss) Earnings per share - diluted	$ 0.23