Exhibit 99.1
CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments
2020 Quarterly Period | First |
|
| Second |
|
| Third |
|
| Fourth |
|
| Full Year |
| |||||
| (Dollars in thousands) |
| |||||||||||||||||
Revenues Before Reimbursements: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting | $ | 107,104 |
|
| $ | 109,062 |
|
| $ | 110,928 |
|
| $ | 111,397 |
|
| $ | 438,491 |
|
Crawford TPA Solutions |
| 97,997 |
|
|
| 88,668 |
|
|
| 88,909 |
|
|
| 95,818 |
|
|
| 371,392 |
|
Crawford Platform Solutions |
| 32,430 |
|
|
| 36,686 |
|
|
| 53,287 |
|
|
| 50,206 |
|
|
| 172,609 |
|
Total, before reimbursements |
| 237,531 |
|
|
| 234,416 |
|
|
| 253,124 |
|
|
| 257,421 |
|
|
| 982,492 |
|
Reimbursements |
| 8,515 |
|
|
| 8,459 |
|
|
| 8,545 |
|
|
| 8,184 |
|
|
| 33,703 |
|
Total Revenues |
| 246,046 |
|
|
| 242,875 |
|
|
| 261,669 |
|
|
| 265,605 |
|
|
| 1,016,195 |
|
Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
| 70,573 |
|
|
| 65,571 |
|
|
| 66,155 |
|
|
| 67,518 |
|
|
| 269,817 |
|
% of related revenues before reimbursements |
| 65.9 | % |
|
| 60.1 | % |
|
| 59.6 | % |
|
| 60.6 | % |
|
| 61.5 | % |
Crawford TPA Solutions |
| 61,400 |
|
|
| 56,937 |
|
|
| 56,703 |
|
|
| 59,139 |
|
|
| 234,179 |
|
% of related revenues before reimbursements |
| 62.7 | % |
|
| 64.2 | % |
|
| 63.8 | % |
|
| 61.7 | % |
|
| 63.1 | % |
Crawford Platform Solutions |
| 20,409 |
|
|
| 21,170 |
|
|
| 33,516 |
|
|
| 33,612 |
|
|
| 108,707 |
|
% of related revenues before reimbursements |
| 62.9 | % |
|
| 57.7 | % |
|
| 62.9 | % |
|
| 66.9 | % |
|
| 63.0 | % |
Total |
| 152,382 |
|
|
| 143,678 |
|
|
| 156,374 |
|
|
| 160,269 |
|
|
| 612,703 |
|
% of Revenues before reimbursements |
| 64.2 | % |
|
| 61.3 | % |
|
| 61.8 | % |
|
| 62.3 | % |
|
| 62.4 | % |
Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
| 35,859 |
|
|
| 33,449 |
|
|
| 30,634 |
|
|
| 27,628 |
|
|
| 127,570 |
|
% of related revenues before reimbursements |
| 33.5 | % |
|
| 30.8 | % |
|
| 27.6 | % |
|
| 24.7 | % |
|
| 29.1 | % |
Crawford TPA Solutions |
| 30,299 |
|
|
| 28,609 |
|
|
| 27,918 |
|
|
| 29,880 |
|
|
| 116,706 |
|
% of related revenues before reimbursements |
| 30.9 | % |
|
| 32.3 | % |
|
| 31.4 | % |
|
| 31.2 | % |
|
| 31.5 | % |
Crawford Platform Solutions |
| 8,882 |
|
|
| 8,371 |
|
|
| 9,116 |
|
|
| 9,883 |
|
|
| 36,252 |
|
% of related revenues before reimbursements |
| 27.4 | % |
|
| 22.8 | % |
|
| 17.1 | % |
|
| 19.7 | % |
|
| 21.0 | % |
Total, before reimbursements |
| 75,040 |
|
|
| 70,429 |
|
|
| 67,668 |
|
|
| 67,391 |
|
|
| 280,528 |
|
% of Revenues before reimbursements |
| 31.6 | % |
|
| 30.0 | % |
|
| 26.7 | % |
|
| 26.2 | % |
|
| 28.6 | % |
Reimbursements |
| 8,515 |
|
|
| 8,459 |
|
|
| 8,545 |
|
|
| 8,184 |
|
|
| 33,703 |
|
Total |
| 83,555 |
|
|
| 78,888 |
|
|
| 76,213 |
|
|
| 75,575 |
|
|
| 314,231 |
|
% of Revenues |
| 34.0 | % |
|
| 32.5 | % |
|
| 29.1 | % |
|
| 28.5 | % |
|
| 30.9 | % |
Segment Operating Earnings (1): |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
| 672 |
|
|
| 10,042 |
|
|
| 14,139 |
|
|
| 16,251 |
|
|
| 41,104 |
|
% of related revenues before reimbursements |
| 0.6 | % |
|
| 9.2 | % |
|
| 12.7 | % |
|
| 14.6 | % |
|
| 9.4 | % |
Crawford TPA Solutions |
| 6,298 |
|
|
| 3,122 |
|
|
| 4,288 |
|
|
| 6,799 |
|
|
| 20,507 |
|
% of related revenues before reimbursements |
| 6.4 | % |
|
| 3.5 | % |
|
| 4.8 | % |
|
| 7.1 | % |
|
| 5.5 | % |
Crawford Platform Solutions |
| 3,139 |
|
|
| 7,145 |
|
|
| 10,655 |
|
|
| 6,711 |
|
|
| 27,650 |
|
% of related revenues before reimbursements |
| 9.7 | % |
|
| 19.5 | % |
|
| 20.0 | % |
|
| 13.4 | % |
|
| 16.0 | % |
Deduct: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Unallocated corporate and shared costs |
| (3,096 | ) |
|
| (2,066 | ) |
|
| (1,027 | ) |
|
| (11,242 | ) |
|
| (17,431 | ) |
Goodwill impairment |
| (17,674 | ) |
|
| - |
|
|
| - |
|
|
| - |
|
|
| (17,674 | ) |
Net corporate interest expense |
| (2,224 | ) |
|
| (2,452 | ) |
|
| (1,599 | ) |
|
| (1,648 | ) |
|
| (7,923 | ) |
Stock option expense |
| (290 | ) |
|
| (286 | ) |
|
| (457 | ) |
|
| (89 | ) |
|
| (1,122 | ) |
Amortization of customer-relationship intangible assets |
| (2,756 | ) |
|
| (2,732 | ) |
|
| (3,665 | ) |
|
| (2,500 | ) |
|
| (11,653 | ) |
Restructuring and other costs, net |
| (5,714 | ) |
|
| - |
|
|
| - |
|
|
| (2,419 | ) |
|
| (8,133 | ) |
(Loss) gain on disposal of businesses, net |
| - |
|
|
| (341 | ) |
|
| 14,104 |
|
|
| - |
|
|
| 13,763 |
|
Pretax (Loss) Income |
| (21,645 | ) |
|
| 12,432 |
|
|
| 36,438 |
|
|
| 11,863 |
|
|
| 39,088 |
|
Provision for income taxes |
| 8,486 |
|
|
| (6,311 | ) |
|
| (11,729 | ) |
|
| (2,459 | ) |
|
| (12,013 | ) |
Net (Loss) Income |
| (13,159 | ) |
|
| 6,121 |
|
|
| 24,709 |
|
|
| 9,404 |
|
|
| 27,075 |
|
Net loss (income) attributable to noncontrolling interests |
| 1,760 |
|
|
| (224 | ) |
|
| (312 | ) |
|
| (3 | ) |
|
| 1,221 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Net Income (Loss) Attributable to Shareholders of Crawford & Company | $ | (11,399 | ) |
| $ | 5,897 |
|
| $ | 24,397 |
|
| $ | 9,401 |
|
| $ | 28,296 |
|
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, and certain unallocated corporate and shared costs.
Page 1 of 5
CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments
2019 Quarterly Period | First |
|
| Second |
|
| Third |
|
| Fourth |
|
| Full Year |
| |||||
| (Dollars in thousands) |
| |||||||||||||||||
Revenues Before Reimbursements: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting | $ | 111,768 |
|
| $ | 116,288 |
|
| $ | 115,495 |
|
| $ | 113,933 |
|
| $ | 457,484 |
|
Crawford TPA Solutions |
| 98,185 |
|
|
| 100,755 |
|
|
| 100,504 |
|
|
| 98,182 |
|
|
| 397,626 |
|
Crawford Platform Solutions |
| 37,105 |
|
|
| 39,838 |
|
|
| 38,678 |
|
|
| 35,071 |
|
|
| 150,692 |
|
Total, before reimbursements |
| 247,058 |
|
|
| 256,881 |
|
|
| 254,677 |
|
|
| 247,186 |
|
|
| 1,005,802 |
|
Reimbursements |
| 9,319 |
|
|
| 10,965 |
|
|
| 11,165 |
|
|
| 10,376 |
|
|
| 41,825 |
|
Total Revenues |
| 256,377 |
|
|
| 267,846 |
|
|
| 265,842 |
|
|
| 257,562 |
|
|
| 1,047,627 |
|
Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
| 71,389 |
|
|
| 71,388 |
|
|
| 71,841 |
|
|
| 70,282 |
|
|
| 284,900 |
|
% of related revenues before reimbursements |
| 63.9 | % |
|
| 61.4 | % |
|
| 62.2 | % |
|
| 61.7 | % |
|
| 62.3 | % |
Crawford TPA Solutions |
| 60,859 |
|
|
| 63,543 |
|
|
| 61,141 |
|
|
| 61,343 |
|
|
| 246,886 |
|
% of related revenues before reimbursements |
| 62.0 | % |
|
| 63.1 | % |
|
| 60.8 | % |
|
| 62.5 | % |
|
| 62.1 | % |
Crawford Platform Solutions |
| 21,728 |
|
|
| 22,329 |
|
|
| 23,367 |
|
|
| 21,643 |
|
|
| 89,067 |
|
% of related revenues before reimbursements |
| 58.6 | % |
|
| 56.0 | % |
|
| 60.4 | % |
|
| 61.7 | % |
|
| 59.1 | % |
Total |
| 153,976 |
|
|
| 157,260 |
|
|
| 156,349 |
|
|
| 153,268 |
|
|
| 620,853 |
|
% of Revenues before reimbursements |
| 62.3 | % |
|
| 61.2 | % |
|
| 61.4 | % |
|
| 62.0 | % |
|
| 61.7 | % |
Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
| 34,901 |
|
|
| 37,906 |
|
|
| 35,092 |
|
|
| 34,560 |
|
|
| 142,459 |
|
% of related revenues before reimbursements |
| 31.2 | % |
|
| 32.7 | % |
|
| 30.4 | % |
|
| 30.2 | % |
|
| 31.1 | % |
Crawford TPA Solutions |
| 31,026 |
|
|
| 31,291 |
|
|
| 29,798 |
|
|
| 30,119 |
|
|
| 122,234 |
|
% of related revenues before reimbursements |
| 31.6 | % |
|
| 31.1 | % |
|
| 29.6 | % |
|
| 30.7 | % |
|
| 30.8 | % |
Crawford Platform Solutions |
| 8,489 |
|
|
| 10,780 |
|
|
| 8,107 |
|
|
| 7,572 |
|
|
| 34,948 |
|
% of related revenues before reimbursements |
| 22.9 | % |
|
| 27.1 | % |
|
| 21.0 | % |
|
| 21.6 | % |
|
| 23.2 | % |
Total, before reimbursements |
| 74,416 |
|
|
| 79,977 |
|
|
| 72,997 |
|
|
| 72,251 |
|
|
| 299,641 |
|
% of Revenues before reimbursements |
| 30.1 | % |
|
| 31.1 | % |
|
| 28.7 | % |
|
| 29.2 | % |
|
| 29.8 | % |
Reimbursements |
| 9,319 |
|
|
| 10,965 |
|
|
| 11,165 |
|
|
| 10,376 |
|
|
| 41,825 |
|
Total |
| 83,735 |
|
|
| 90,942 |
|
|
| 84,162 |
|
|
| 82,627 |
|
|
| 341,466 |
|
% of Revenues |
| 32.7 | % |
|
| 34.0 | % |
|
| 31.7 | % |
|
| 32.1 | % |
|
| 32.6 | % |
Segment Operating Earnings (1): |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
| 5,478 |
|
|
| 6,994 |
|
|
| 8,562 |
|
|
| 9,091 |
|
|
| 30,125 |
|
% of related revenues before reimbursements |
| 4.9 | % |
|
| 6.0 | % |
|
| 7.4 | % |
|
| 8.0 | % |
|
| 6.6 | % |
Crawford TPA Solutions |
| 6,300 |
|
|
| 5,921 |
|
|
| 9,565 |
|
|
| 6,720 |
|
|
| 28,506 |
|
% of related revenues before reimbursements |
| 6.4 | % |
|
| 5.9 | % |
|
| 9.5 | % |
|
| 6.8 | % |
|
| 7.2 | % |
Crawford Platform Solutions |
| 6,888 |
|
|
| 6,729 |
|
|
| 7,204 |
|
|
| 5,856 |
|
|
| 26,677 |
|
% of related revenues before reimbursements |
| 18.6 | % |
|
| 16.9 | % |
|
| 18.6 | % |
|
| 16.7 | % |
|
| 17.7 | % |
Deduct: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Unallocated corporate and shared costs |
| (3,965 | ) |
|
| 2,874 |
|
|
| (1,671 | ) |
|
| (4,937 | ) |
|
| (7,699 | ) |
Goodwill impairment |
| - |
|
|
| - |
|
|
| - |
|
|
| (17,484 | ) |
|
| (17,484 | ) |
Net corporate interest expense |
| (2,716 | ) |
|
| (2,468 | ) |
|
| (3,162 | ) |
|
| (2,428 | ) |
|
| (10,774 | ) |
Stock option expense |
| (485 | ) |
|
| (413 | ) |
|
| (450 | ) |
|
| (537 | ) |
|
| (1,885 | ) |
Amortization of customer-relationship intangible assets |
| (2,798 | ) |
|
| (2,802 | ) |
|
| (2,829 | ) |
|
| (2,848 | ) |
|
| (11,277 | ) |
Arbitration and claim settlements |
| - |
|
|
| (11,352 | ) |
|
| (1,200 | ) |
|
| - |
|
|
| (12,552 | ) |
Pretax Income (Loss) |
| 8,702 |
|
|
| 5,483 |
|
|
| 16,019 |
|
|
| (6,567 | ) |
|
| 23,637 |
|
Provision for income taxes |
| (2,933 | ) |
|
| (2,859 | ) |
|
| (5,328 | ) |
|
| (2,991 | ) |
|
| (14,111 | ) |
Net Income (Loss) |
| 5,769 |
|
|
| 2,624 |
|
|
| 10,691 |
|
|
| (9,558 | ) |
|
| 9,526 |
|
Net loss attributable to noncontrolling interests |
| 340 |
|
|
| 18 |
|
|
| 355 |
|
|
| 2,246 |
|
|
| 2,959 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Net Income (Loss) Attributable to Shareholders of Crawford & Company | $ | 6,109 |
|
| $ | 2,642 |
|
| $ | 11,046 |
|
| $ | (7,312 | ) |
| $ | 12,485 |
|
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, goodwill impairment, arbitration and claim settlements, and certain unallocated corporate and shared costs.
Page 2 of 5
CRAWFORD & COMPANY
REVENUES BY GEOGRAPHIC AREA AND SERVICE LINE WITHIN SEGMENTS
BY QUARTER (UNAUDITED)
2020 Quarterly Period | First |
|
| Second |
|
| Third |
|
| Fourth |
|
| Full Year |
| |||||
| (Dollars in thousands) |
| |||||||||||||||||
Crawford Loss Adjusting | $ | 107,104 |
|
| $ | 109,062 |
|
| $ | 110,928 |
|
| $ | 111,397 |
|
| $ | 438,491 |
|
Crawford TPA Solutions |
| 97,997 |
|
|
| 88,668 |
|
|
| 88,909 |
|
|
| 95,818 |
|
|
| 371,392 |
|
Crawford Platform Solutions |
| 32,430 |
|
|
| 36,686 |
|
|
| 53,287 |
|
|
| 50,206 |
|
|
| 172,609 |
|
Total Revenue | $ | 237,531 |
|
| $ | 234,416 |
|
| $ | 253,124 |
|
| $ | 257,421 |
|
| $ | 982,492 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US | $ | 30,478 |
|
| $ | 31,057 |
|
| $ | 34,438 |
|
| $ | 32,369 |
|
| $ | 128,342 |
|
UK |
| 26,192 |
|
|
| 26,843 |
|
|
| 24,568 |
|
|
| 27,844 |
|
|
| 105,447 |
|
Canada |
| 15,645 |
|
|
| 13,226 |
|
|
| 13,797 |
|
|
| 12,884 |
|
|
| 55,552 |
|
Australia |
| 14,793 |
|
|
| 17,942 |
|
|
| 18,855 |
|
|
| 17,817 |
|
|
| 69,407 |
|
Europe |
| 12,080 |
|
|
| 12,426 |
|
|
| 11,631 |
|
|
| 12,594 |
|
|
| 48,731 |
|
Rest of World |
| 7,916 |
|
|
| 7,568 |
|
|
| 7,639 |
|
|
| 7,889 |
|
|
| 31,012 |
|
Total Crawford Loss Adjusting | $ | 107,104 |
|
| $ | 109,062 |
|
| $ | 110,928 |
|
| $ | 111,397 |
|
| $ | 438,491 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford TPA Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US | $ | 78,093 |
|
| $ | 69,173 |
|
| $ | 70,726 |
|
| $ | 75,456 |
|
| $ | 293,448 |
|
UK |
| 4,013 |
|
|
| 4,227 |
|
|
| 4,145 |
|
|
| 4,145 |
|
|
| 16,530 |
|
Canada |
| 6,449 |
|
|
| 5,583 |
|
|
| 5,489 |
|
|
| 5,152 |
|
|
| 22,673 |
|
Europe |
| 8,580 |
|
|
| 8,814 |
|
|
| 7,603 |
|
|
| 8,506 |
|
|
| 33,503 |
|
Rest of World |
| 862 |
|
|
| 871 |
|
|
| 946 |
|
|
| 2,559 |
|
|
| 5,238 |
|
Total Crawford TPA Solutions | $ | 97,997 |
|
| $ | 88,668 |
|
| $ | 88,909 |
|
| $ | 95,818 |
|
| $ | 371,392 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Claims Management | $ | 55,928 |
|
| $ | 54,093 |
|
| $ | 53,316 |
|
| $ | 58,549 |
|
| $ | 221,886 |
|
Medical Management |
| 42,069 |
|
|
| 34,575 |
|
|
| 35,593 |
|
|
| 37,269 |
|
|
| 149,506 |
|
Total Crawford TPA Solutions | $ | 97,997 |
|
| $ | 88,668 |
|
| $ | 88,909 |
|
| $ | 95,818 |
|
| $ | 371,392 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US | $ | 25,875 |
|
| $ | 31,659 |
|
| $ | 47,555 |
|
| $ | 43,941 |
|
| $ | 149,030 |
|
UK |
| 2,178 |
|
|
| 1,489 |
|
|
| 1,354 |
|
|
| 1,676 |
|
|
| 6,697 |
|
Canada |
| 3,126 |
|
|
| 2,044 |
|
|
| 2,981 |
|
|
| 2,787 |
|
|
| 10,938 |
|
Europe and Rest of World |
| 1,251 |
|
|
| 1,494 |
|
|
| 1,397 |
|
|
| 1,802 |
|
|
| 5,944 |
|
Total Crawford Platform Solutions | $ | 32,430 |
|
| $ | 36,686 |
|
| $ | 53,287 |
|
| $ | 50,206 |
|
| $ | 172,609 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Contractor Connection | $ | 19,038 |
|
| $ | 20,748 |
|
| $ | 23,542 |
|
| $ | 21,346 |
|
| $ | 84,674 |
|
Network Business |
| 13,392 |
|
|
| 15,938 |
|
|
| 29,745 |
|
|
| 28,860 |
|
|
| 87,935 |
|
Total Crawford Platform Solutions | $ | 32,430 |
|
| $ | 36,686 |
|
| $ | 53,287 |
|
| $ | 50,206 |
|
| $ | 172,609 |
|
Page 3 of 5
CRAWFORD & COMPANY
REVENUES BY GEOGRAPHIC AREA AND SERVICE LINE WITHIN SEGMENTS
BY QUARTER (UNAUDITED)
2019 Quarterly Period | First |
|
| Second |
|
| Third |
|
| Fourth |
|
| Full Year |
| |||||
| (Dollars in thousands) |
| |||||||||||||||||
Crawford Loss Adjusting | $ | 111,768 |
|
| $ | 116,288 |
|
| $ | 115,495 |
|
| $ | 113,933 |
|
| $ | 457,484 |
|
Crawford TPA Solutions |
| 98,185 |
|
|
| 100,755 |
|
|
| 100,504 |
|
|
| 98,182 |
|
|
| 397,626 |
|
Crawford Platform Solutions |
| 37,105 |
|
|
| 39,838 |
|
|
| 38,678 |
|
|
| 35,071 |
|
|
| 150,692 |
|
Total Revenue | $ | 247,058 |
|
| $ | 256,881 |
|
| $ | 254,677 |
|
| $ | 247,186 |
|
| $ | 1,005,802 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US | $ | 32,237 |
|
| $ | 33,438 |
|
| $ | 33,855 |
|
| $ | 31,205 |
|
| $ | 130,735 |
|
UK |
| 26,304 |
|
|
| 26,074 |
|
|
| 25,575 |
|
|
| 26,355 |
|
|
| 104,308 |
|
Canada |
| 18,060 |
|
|
| 18,033 |
|
|
| 17,669 |
|
|
| 17,186 |
|
|
| 70,948 |
|
Australia |
| 15,662 |
|
|
| 18,617 |
|
|
| 17,821 |
|
|
| 15,589 |
|
|
| 67,689 |
|
Europe |
| 10,937 |
|
|
| 11,715 |
|
|
| 11,842 |
|
|
| 12,832 |
|
|
| 47,326 |
|
Rest of World |
| 8,568 |
|
|
| 8,411 |
|
|
| 8,733 |
|
|
| 10,766 |
|
|
| 36,478 |
|
Total Crawford Loss Adjusting | $ | 111,768 |
|
| $ | 116,288 |
|
| $ | 115,495 |
|
| $ | 113,933 |
|
| $ | 457,484 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford TPA Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US | $ | 77,196 |
|
| $ | 79,819 |
|
| $ | 80,376 |
|
| $ | 77,850 |
|
| $ | 315,241 |
|
UK |
| 3,709 |
|
|
| 4,276 |
|
|
| 3,987 |
|
|
| 4,368 |
|
|
| 16,340 |
|
Canada |
| 7,577 |
|
|
| 6,806 |
|
|
| 6,968 |
|
|
| 6,476 |
|
|
| 27,827 |
|
Europe |
| 9,029 |
|
|
| 9,124 |
|
|
| 8,309 |
|
|
| 8,647 |
|
|
| 35,109 |
|
Rest of World |
| 674 |
|
|
| 730 |
|
|
| 864 |
|
|
| 841 |
|
|
| 3,109 |
|
Total Crawford TPA Solutions | $ | 98,185 |
|
| $ | 100,755 |
|
| $ | 100,504 |
|
| $ | 98,182 |
|
| $ | 397,626 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Claims Management | $ | 57,302 |
|
| $ | 56,971 |
|
| $ | 57,480 |
|
| $ | 55,617 |
|
| $ | 227,370 |
|
Medical Management |
| 40,883 |
|
|
| 43,784 |
|
|
| 43,024 |
|
|
| 42,565 |
|
|
| 170,256 |
|
Total Crawford TPA Solutions | $ | 98,185 |
|
| $ | 100,755 |
|
| $ | 100,504 |
|
| $ | 98,182 |
|
| $ | 397,626 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| �� |
|
|
US | $ | 30,197 |
|
| $ | 33,268 |
|
| $ | 31,928 |
|
| $ | 27,858 |
|
| $ | 123,251 |
|
UK |
| 1,537 |
|
|
| 1,184 |
|
|
| 1,298 |
|
|
| 1,646 |
|
|
| 5,665 |
|
Canada |
| 4,247 |
|
|
| 3,963 |
|
|
| 3,714 |
|
|
| 3,740 |
|
|
| 15,664 |
|
Europe and Rest of World |
| 1,124 |
|
|
| 1,423 |
|
|
| 1,738 |
|
|
| 1,827 |
|
|
| 6,112 |
|
Total Crawford Platform Solutions | $ | 37,105 |
|
| $ | 39,838 |
|
| $ | 38,678 |
|
| $ | 35,071 |
|
| $ | 150,692 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Contractor Connection | $ | 21,572 |
|
| $ | 26,051 |
|
| $ | 22,892 |
|
| $ | 20,158 |
|
| $ | 90,673 |
|
Network Business |
| 15,533 |
|
|
| 13,787 |
|
|
| 15,786 |
|
|
| 14,913 |
|
|
| 60,019 |
|
Total Crawford Platform Solutions | $ | 37,105 |
|
| $ | 39,838 |
|
| $ | 38,678 |
|
| $ | 35,071 |
|
| $ | 150,692 |
|
Page 4 of 5
CRAWFORD & COMPANY
CASE VOLUME AND FULL TIME EQUIVALENT DATA
BY QUARTER (UNAUDITED)
Quarterly Period |
| First |
|
| Second |
|
| Third |
|
| Fourth |
|
| Full Year |
| ||||||||||||||||||||
|
| 2020 |
| 2019 |
|
| 2020 |
| 2019 |
|
| 2020 |
| 2019 |
|
| 2020 |
| 2019 |
|
| 2020 |
| 2019 |
| ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
CASE VOLUME ANALYSIS |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
|
| 83,101 |
|
| 94,466 |
|
|
| 84,686 |
|
| 92,362 |
|
|
| 89,557 |
|
| 88,056 |
|
|
| 80,593 |
|
| 79,968 |
|
|
| 337,937 |
|
| 354,852 |
|
Crawford TPA Solutions |
|
| 207,486 |
|
| 204,095 |
|
|
| 187,045 |
|
| 199,613 |
|
|
| 196,385 |
|
| 215,758 |
|
|
| 188,207 |
|
| 203,225 |
|
|
| 779,123 |
|
| 822,691 |
|
Crawford Platform Solutions |
|
| 97,088 |
|
| 108,634 |
|
|
| 96,741 |
|
| 110,482 |
|
|
| 131,948 |
|
| 108,908 |
|
|
| 118,856 |
|
| 94,209 |
|
|
| 444,633 |
|
| 422,233 |
|
Total Company |
|
| 387,675 |
|
| 407,195 |
|
|
| 368,472 |
|
| 402,457 |
|
|
| 417,890 |
|
| 412,722 |
|
|
| 387,656 |
|
| 377,402 |
|
|
| 1,561,693 |
|
| 1,599,776 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US |
|
| 34,445 |
|
| 40,153 |
|
|
| 35,022 |
|
| 39,101 |
|
|
| 42,876 |
|
| 38,766 |
|
|
| 33,837 |
|
| 33,980 |
|
|
| 146,180 |
|
| 152,000 |
|
UK |
|
| 13,012 |
|
| 13,911 |
|
|
| 14,544 |
|
| 13,356 |
|
|
| 14,503 |
|
| 13,443 |
|
|
| 16,010 |
|
| 14,236 |
|
|
| 58,069 |
|
| 54,946 |
|
Canada |
|
| 7,991 |
|
| 13,804 |
|
|
| 6,586 |
|
| 11,471 |
|
|
| 7,877 |
|
| 11,546 |
|
|
| 6,585 |
|
| 9,125 |
|
|
| 29,039 |
|
| 45,946 |
|
Australia |
|
| 11,858 |
|
| 10,847 |
|
|
| 14,900 |
|
| 12,625 |
|
|
| 10,352 |
|
| 8,560 |
|
|
| 9,560 |
|
| 7,545 |
|
|
| 46,670 |
|
| 39,577 |
|
Europe |
|
| 9,485 |
|
| 8,576 |
|
|
| 8,605 |
|
| 8,597 |
|
|
| 8,048 |
|
| 8,239 |
|
|
| 8,601 |
|
| 7,773 |
|
|
| 34,739 |
|
| 33,185 |
|
Rest of World |
|
| 6,310 |
|
| 7,175 |
|
|
| 5,029 |
|
| 7,212 |
|
|
| 5,901 |
|
| 7,502 |
|
|
| 6,000 |
|
| 7,309 |
|
|
| 23,240 |
|
| 29,198 |
|
Total Crawford Loss Adjusting |
|
| 83,101 |
|
| 94,466 |
|
|
| 84,686 |
|
| 92,362 |
|
|
| 89,557 |
|
| 88,056 |
|
|
| 80,593 |
|
| 79,968 |
|
|
| 337,937 |
|
| 354,852 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford TPA Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US |
|
| 126,673 |
|
| 119,963 |
|
|
| 101,224 |
|
| 119,070 |
|
|
| 130,272 |
|
| 130,718 |
|
|
| 118,069 |
|
| 120,200 |
|
|
| 476,238 |
|
| 489,951 |
|
UK |
|
| 12,736 |
|
| 9,677 |
|
|
| 12,286 |
|
| 10,683 |
|
|
| 10,378 |
|
| 11,325 |
|
|
| 14,150 |
|
| 13,828 |
|
|
| 49,550 |
|
| 45,513 |
|
Canada |
|
| 19,124 |
|
| 21,625 |
|
|
| 16,921 |
|
| 17,521 |
|
|
| 11,213 |
|
| 17,857 |
|
|
| 13,193 |
|
| 16,382 |
|
|
| 60,451 |
|
| 73,385 |
|
Europe |
|
| 47,198 |
|
| 51,456 |
|
|
| 54,924 |
|
| 50,638 |
|
|
| 43,294 |
|
| 53,796 |
|
|
| 40,638 |
|
| 51,292 |
|
|
| 186,054 |
|
| 207,182 |
|
Rest of World |
|
| 1,755 |
|
| 1,374 |
|
|
| 1,690 |
|
| 1,701 |
|
|
| 1,228 |
|
| 2,062 |
|
|
| 2,157 |
|
| 1,523 |
|
|
| 6,830 |
|
| 6,660 |
|
Total Crawford TPA Solutions |
|
| 207,486 |
|
| 204,095 |
|
|
| 187,045 |
|
| 199,613 |
|
|
| 196,385 |
|
| 215,758 |
|
|
| 188,207 |
|
| 203,225 |
|
|
| 779,123 |
|
| 822,691 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
US |
|
| 78,485 |
|
| 86,085 |
|
|
| 79,318 |
|
| 89,571 |
|
|
| 112,449 |
|
| 87,186 |
|
|
| 95,210 |
|
| 75,403 |
|
|
| 365,462 |
|
| 338,245 |
|
UK |
|
| 2,233 |
|
| 1,231 |
|
|
| 2,047 |
|
| 2,758 |
|
|
| 2,191 |
|
| 2,567 |
|
|
| 3,838 |
|
| 2,815 |
|
|
| 10,309 |
|
| 9,371 |
|
Canada |
|
| 11,578 |
|
| 17,476 |
|
|
| 10,931 |
|
| 13,762 |
|
|
| 13,212 |
|
| 13,743 |
|
|
| 15,162 |
|
| 10,596 |
|
|
| 50,883 |
|
| 55,577 |
|
Europe and Rest of World |
|
| 4,792 |
|
| 3,842 |
|
|
| 4,445 |
|
| 4,391 |
|
|
| 4,096 |
|
| 5,412 |
|
|
| 4,646 |
|
| 5,395 |
|
|
| 17,979 |
|
| 19,040 |
|
Total Crawford Platform Solutions |
|
| 97,088 |
|
| 108,634 |
|
|
| 96,741 |
|
| 110,482 |
|
|
| 131,948 |
|
| 108,908 |
|
|
| 118,856 |
|
| 94,209 |
|
|
| 444,633 |
|
| 422,233 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Crawford Loss Adjusting |
|
| 3,388 |
|
| 3,449 |
|
|
| 3,337 |
|
| 3,412 |
|
|
| 3,275 |
|
| 3,442 |
|
|
| 3,310 |
|
| 3,413 |
|
|
| 3,327 |
|
| 3,429 |
|
Crawford TPA Solutions |
|
| 3,224 |
|
| 3,126 |
|
|
| 3,108 |
|
| 3,135 |
|
|
| 3,030 |
|
| 3,174 |
|
|
| 3,151 |
|
| 3,187 |
|
|
| 3,128 |
|
| 3,156 |
|
Crawford Platform Solutions |
|
| 998 |
|
| 1,105 |
|
|
| 961 |
|
| 1,115 |
|
|
| 1,086 |
|
| 1,141 |
|
|
| 1,298 |
|
| 1,095 |
|
|
| 1,086 |
|
| 1,114 |
|
Administration |
|
| 925 |
|
| 866 |
|
|
| 901 |
|
| 873 |
|
|
| 925 |
|
| 900 |
|
|
| 943 |
|
| 904 |
|
|
| 923 |
|
| 886 |
|
Total Company |
|
| 8,535 |
|
| 8,546 |
|
|
| 8,307 |
|
| 8,535 |
|
|
| 8,316 |
|
| 8,658 |
|
|
| 8,702 |
|
| 8,600 |
|
|
| 8,465 |
|
| 8,585 |
|
Page 5 of 5