Deluxe (DLX) 10-Q 6 Nov 20 2020 Q3 Quarterly report Financial data

Document

Document - shares	9 Months Ended
	Sep. 30, 2020	Oct. 28, 2020
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2020
Document Transition Report	false
Entity File Number	1-7945
Entity Registrant Name	DELUXE CORPORATION
Entity Central Index Key	0000027996
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Amendment Flag	false
Entity Incorporation, State or Country Code	MN
Entity Tax Identification Number	41-0216800
Entity Address, Address Line One	3680 Victoria St. N.
Entity Address, City or Town	Shoreview
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55126-2966
City Area Code	651
Local Phone Number	483-7111
Title of 12(b) Security	Common Stock, par value $1.00 per share
Trading Symbol	DLX
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		41,893,988

CONSOLIDATED BALANCE SHEETS (Un

CONSOLIDATED BALANCE SHEETS (Unaudited) - USD ($) shares in Thousands, $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents, including securities carried at fair value of $35,009 and $9,713, respectively	$ 310,430	$ 73,620
Trade accounts receivable, net of allowances for uncollectible accounts of $6,488 and $4,985, respectively	138,349	163,421
Inventories and supplies	50,512	39,921
Funds held for customers, including securities carried at fair value of $23,613 and $34,450, respectively	106,199	117,641
Revenue in excess of billings	29,307	32,790
Other current assets	43,139	44,818
Total current assets	677,936	472,211
Deferred income taxes	5,834	3,907
Long-term investments	45,522	44,995
Property, plant and equipment, net of accumulated depreciation of $365,250 and $377,180, respectively	80,694	96,467
Operating lease assets	40,475	44,372
Intangibles, net of accumulated amortization of $596,778 and $557,023, respectively	234,764	276,122
Goodwill	736,779	804,487
Other non-current assets	185,175	200,750
Total assets	2,007,179	1,943,311
Current liabilities:
Accounts payable	113,120	112,198
Funds held for customers	104,197	116,411
Accrued liabilities	161,542	179,338
Total current liabilities	378,859	407,947
Long-term debt	1,040,000	883,500
Operating lease liabilities	30,909	33,585
Deferred income taxes	4,794	14,898
Other non-current liabilities	41,173	32,520
Commitments and contingencies (Notes 12 and 15)
Shareholders' equity:
Common shares $1 par value (authorized: 500,000 shares; outstanding: September 30, 2020 - 41,893; December 31, 2019 - 42,126)	41,893	42,126
Additional paid-in capital	11,554	4,086
Retained earnings	510,805	572,596
Accumulated other comprehensive loss	(52,904)	(47,947)
Non-controlling interest	96	0
Total shareholders' equity	511,444	570,861
Total liabilities and shareholders' equity	2,007,179	1,943,311
CONSOLIDATED BALANCE SHEETS (Unaudited) (Parentheticals)
Cash and cash equivalents, securities carried at fair value	35,009	9,713
Trade accounts receivable, allowance for uncollectible accounts	6,488	4,985
Funds held for customers, securities carried at fair value	23,613	34,450
Accumulated depreciation	365,250	377,180
Accumulated amortization	$ 596,778	$ 557,023
Common stock, par value (per share)	$ 1	$ 1
Common stock, shares authorized	500,000	500,000
Common stock, shares outstanding	41,893	42,126

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (Unaudited) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Total revenue	$ 439,461	$ 493,593	$ 1,336,288	$ 1,486,645
Total cost of revenue	(174,461)	(203,723)	(538,792)	(605,875)
Gross profit	265,000	289,870	797,496	880,770
Selling, general and administrative expense	(198,871)	(213,318)	(634,645)	(665,787)
Restructuring and integration expense	(18,923)	(27,674)	(57,788)	(51,454)
Asset impairment charges	(2,760)	(390,980)	(97,973)	(390,980)
Operating income (loss)	44,420	(340,683)	7,921	(225,086)
Interest expense	(5,083)	(8,710)	(18,254)	(27,251)
Other income	2,201	2,183	8,482	6,118
Income (loss) before income taxes	41,538	(347,210)	(1,851)	(246,219)
Income tax (provision) benefit	(12,094)	28,717	(13,958)	1,498
Net income (loss)	29,444	(318,493)	(15,809)	(244,721)
Net income attributable to non-controlling interest	(27)	0	(46)	0
Net income (loss) attributable to Deluxe	29,417	(318,493)	(15,855)	(244,721)
Total comprehensive income (loss)	32,319	(322,150)	(20,766)	(245,326)
Comprehensive income (loss) attributable to Deluxe	$ 32,292	$ (322,150)	$ (20,812)	$ (245,326)
Basic earnings (loss) per share	$ 0.70	$ (7.49)	$ (0.38)	$ (5.65)
Diluted earnings (loss) per share	$ 0.70	$ (7.49)	$ (0.40)	$ (5.65)
Operating expenses [Member]
Restructuring and integration expense	$ (18,949)	$ (26,255)	$ (56,957)	$ (49,089)
Product [Member]
Total revenue	298,751	346,315	908,146	1,043,896
Total cost of revenue	(108,369)	(133,807)	(332,818)	(398,869)
Service [Member]
Total revenue	140,710	147,278	428,142	442,749
Total cost of revenue	$ (66,092)	$ (69,916)	$ (205,974)	$ (207,006)

CONSOLIDATED STATEMENTS OF SHAR

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (Unaudited) - USD ($) shares in Thousands, $ in Thousands	Total	Adoption of Accounting Standards Update [Member]	Common shares par value [Member]	Additional paid-in capital [Member]	Retained earnings [Member]	Accumulated other comprehensive loss [Member]	Non-controlling Interest [Member]
Retained earnings | Adoption of Accounting Standards Update No. 2016-02 [Member]		$ (267)
Balance, beginning of year at Dec. 31, 2018	$ 915,413		$ 44,647	$ 0	$ 927,345	$ (56,579)
Balance, beginning of year (Adoption of Accounting Standards Update No. 2016-02 [Member]) at Dec. 31, 2018		(267)
Balance (in shares) at Dec. 31, 2018	44,647
Net income (loss) attributable to Deluxe	$ (244,721)				(244,721)
Net income attributable to non-controlling interest	0
Net income (loss)	(244,721)
Cash dividends (quarters ended September 30, 2020 and 2019 - $0.30 per share; nine months ended September 30, 2020 and 2019 - $0.90 per share)	(39,445)				(39,445)
Common shares issued	$ 3,561		150	3,411
Common shares issued (in shares)	150
Common shares repurchased	$ (118,547)		(2,632)	(13,615)	(102,300)
Common shares repurchased (in shares)	(2,632)
Other common shares retired	$ (3,076)		(66)	(3,010)
Other common shares retired (in shares)	(66)
Employee share-based compensation	$ 13,214			13,214
Other comprehensive income (loss)	(605)					(605)
Balance, end of period at Sep. 30, 2019	$ 525,527		42,099	0	540,612	(57,184)
Balance (in shares) at Sep. 30, 2019	42,099
Cash dividends per share	$ 0.90
Balance, beginning of year at Jun. 30, 2019	$ 894,149		42,928	0	904,748	(53,527)
Balance (in shares) at Jun. 30, 2019	42,928
Net income (loss) attributable to Deluxe	$ (318,493)				(318,493)
Net income attributable to non-controlling interest	0
Net income (loss)	(318,493)
Cash dividends (quarters ended September 30, 2020 and 2019 - $0.30 per share; nine months ended September 30, 2020 and 2019 - $0.90 per share)	(12,977)				(12,977)
Common shares issued	$ 1,523		51	1,472
Common shares issued (in shares)	51
Common shares repurchased	$ (39,651)		(876)	(6,109)	(32,666)
Common shares repurchased (in shares)	(876)
Other common shares retired	$ (204)		(4)	(200)
Other common shares retired (in shares)	(4)
Employee share-based compensation	$ 4,837			4,837
Other comprehensive income (loss)	(3,657)					(3,657)
Balance, end of period at Sep. 30, 2019	$ 525,527		42,099	0	540,612	(57,184)
Balance (in shares) at Sep. 30, 2019	42,099
Cash dividends per share	$ 0.30
Retained earnings	$ 572,596
Retained earnings | Adoption of Accounting Standards Update No. 2016-13 (Note 2) [Member]		(3,640)
Balance, beginning of year at Dec. 31, 2019	$ 570,861		42,126	4,086	572,596	(47,947)	$ 0
Balance, beginning of year (Adoption of Accounting Standards Update No. 2016-13 (Note 2) [Member]) at Dec. 31, 2019		$ (3,640)
Balance (in shares) at Dec. 31, 2019	42,126
Net income (loss) attributable to Deluxe	$ (15,855)				(15,855)
Net income attributable to non-controlling interest	46						46
Net income (loss)	(15,809)
Cash dividends (quarters ended September 30, 2020 and 2019 - $0.30 per share; nine months ended September 30, 2020 and 2019 - $0.90 per share)	(38,562)				(38,562)
Common shares issued	$ 3,194		334	2,860
Common shares issued (in shares)	334
Common shares repurchased	$ (14,000)		(499)	(9,767)	(3,734)
Common shares repurchased (in shares)	(499)
Other common shares retired	$ (2,062)		(68)	(1,994)
Other common shares retired (in shares)	(68)
Employee share-based compensation	$ 16,369			16,369
Other comprehensive income (loss)	(4,957)					(4,957)
Non-controlling interest, net	50						50
Balance, end of period at Sep. 30, 2020	$ 511,444		41,893	11,554	510,805	(52,904)	96
Balance (in shares) at Sep. 30, 2020	41,893
Cash dividends per share	$ 0.90
Balance, beginning of year at Jun. 30, 2020	$ 485,338		41,855	4,950	494,243	(55,779)	69
Balance (in shares) at Jun. 30, 2020	41,855
Net income (loss) attributable to Deluxe	$ 29,417				29,417
Net income attributable to non-controlling interest	27						27
Net income (loss)	29,444
Cash dividends (quarters ended September 30, 2020 and 2019 - $0.30 per share; nine months ended September 30, 2020 and 2019 - $0.90 per share)	(12,855)				(12,855)
Common shares issued	$ 637		44	593
Common shares issued (in shares)	44
Common shares repurchased (in shares)	0
Other common shares retired	$ (134)		(6)	(128)
Other common shares retired (in shares)	(6)
Employee share-based compensation	$ 6,139			6,139
Other comprehensive income (loss)	2,875					2,875
Balance, end of period at Sep. 30, 2020	$ 511,444		$ 41,893	$ 11,554	$ 510,805	$ (52,904)	$ 96
Balance (in shares) at Sep. 30, 2020	41,893
Cash dividends per share	$ 0.30
Retained earnings	$ 510,805

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash flows from operating activities:
Net income (loss)	$ (15,809)	$ (244,721)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation	15,510	12,206
Amortization of intangibles	67,555	83,224
Operating lease expense	15,044	15,145
Asset impairment charges	97,973	390,980
Amortization of prepaid product discounts	21,725	17,861
Deferred income taxes	(9,395)	(38,549)
Employee share-based compensation expense	15,335	14,580
Other non-cash items, net	15,231	10,082
Changes in assets and liabilities:
Trade accounts receivable	21,376	27,505
Inventories and supplies	(11,938)	2,728
Other current assets	2,158	(3,213)
Non-current assets	(13,335)	(3,346)
Accounts payable	(9,830)	(10,779)
Prepaid product discount payments	(24,947)	(20,370)
Other accrued and non-current liabilities	(19,842)	(45,309)
Net cash provided by operating activities	166,811	208,024
Cash flows from investing activities:
Purchases of capital assets	(42,707)	(49,679)
Proceeds from sale of facilities	9,713	0
Purchases of customer funds marketable securities	(3,742)	(3,817)
Proceeds from customer funds marketable securities	3,742	3,817
Other	1,326	3,147
Net cash used by investing activities	(31,668)	(46,532)
Cash flows from financing activities:
Proceeds from issuing long-term debt	309,000	203,500
Payments on long-term debt	(152,500)	(189,500)
Net change in customer funds obligations	(9,375)	(8,711)
Proceeds from issuing shares under employee plans	3,048	3,159
Employee taxes paid for shares withheld	(2,023)	(3,076)
Payments for common shares repurchased	(14,000)	(118,547)
Cash dividends paid to shareholders	(38,057)	(39,068)
Other	(2,734)	(5,001)
Net cash provided (used) by financing activities	93,359	(157,244)
Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	(3,297)	2,604
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	225,205	6,852
Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of year	174,811	145,259
Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period	$ 400,016	$ 152,111

Consolidated financial statemen

Consolidated financial statements	9 Months Ended
	Sep. 30, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Consolidated financial statements	The consolidated balance sheet as of September 30, 2020, the consolidated statements of comprehensive income (loss) for the quarters and nine months ended September 30, 2020 and 2019, the consolidated statements of shareholders’ equity for the quarters and nine months ended September 30, 2020 and 2019 and the consolidated statements of cash flows for the nine months ended September 30, 2020 and 2019 are unaudited. The consolidated balance sheet as of December 31, 2019 was derived from audited consolidated financial statements, but does not include all disclosures required by U.S. generally accepted accounting principles (GAAP). In the opinion of management, all adjustments necessary for a fair statement of the consolidated financial statements are included. Adjustments consist only of normal recurring items, except for any discussed in the notes below. Interim results are not necessarily indicative of results for a full year. The consolidated financial statements and notes are presented in accordance with instructions for Form 10-Q and do not contain certain information included in our annual consolidated financial statements and notes. The consolidated financial statements and notes appearing in this report should be read in conjunction with the consolidated audited financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2019 (the 2019 Form 10-K). The preparation of our consolidated financial statements requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and the related disclosure of contingent assets and liabilities. We base our estimates on historical experience and on various other factors and assumptions that we believe are reasonable under the circumstances, including the estimated impact of extraordinary events such as the novel coronavirus (COVID-19) pandemic, the results of which form the basis for making judgments about the carrying values of our assets and liabilities. Actual results may differ significantly from our estimates and assumptions, including our estimates of the severity and duration of the COVID-19 pandemic. Further information can be found in Note 15. Non-controlling interest – Effective April 1, 2020, we executed an agreement to form MedPay Exchange LLC (MPX), which delivers payments to healthcare providers from insurance companies and other payers. This entity is a variable interest entity (VIE), as defined in Accounting Standards Codification Topic 810, Consolidation . As we are the primary beneficiary of the VIE, we are required to consolidate MPX in our consolidated financial statements. Our partner’s interest in MPX is reported as non-controlling interest in the consolidated balance sheet within equity, separate from our equity. Net income (loss) and comprehensive income (loss) are attributed to us and the non-controlling interest on the consolidated statements of comprehensive income (loss). The amounts attributable to the non-controlling interest were not significant for the quarter or nine months ended September 30, 2020. Comparability – Amounts on the consolidated balance sheet as of December 31, 2019 and amounts within cash flows from operating activities and cash flows from investing activities on the consolidated statement of cash flows for the nine months ended September 30, 2019 have been modified to conform to the current year presentation. On the consolidated balance sheet, assets held for sale are included within other non-current assets. In the previous year, this amount was presented separately. Within cash flows from operating activities, loss on sales of businesses and customer lists is included within other non-cash items, net. In the previous year, this amount was presented separately. Within cash flows from investing activities, payments for acquisitions, net of cash acquired, is included within the other caption. In the previous year, this amount was presented separately. During the quarter ended September 30, 2020, we identified the incorrect presentation of certain amounts reported in the 2019 consolidated statements of cash flows. We determined that holdback payments for acquisitions and asset purchases were incorrectly included in net cash used by investing activities and should be included in net cash used by financing activities. We determined that the amounts impacting payments for acquisitions were not material to the consolidated financial statements for the nine months ended September 30, 2019, and the presentation of these amounts has been corrected in the consolidated statement of cash flows for the nine months ended September 30, 2019 appearing herein. This revision had no impact on the amount reported for cash, cash equivalents, restricted cash and restricted cash equivalents as of September 30, 2019. The impact of the revision on the consolidated statement of cash flows for the nine months ended September 30, 2019 was as follows: (in thousands) As previously reported Adjustment As revised Payments for acquisitions, net of cash acquired $ (1,598) $ 1,598 $ — Other 1,398 1,749 3,147 Net cash used by investing activities (49,879) 3,347 (46,532) Other (1,654) (3,347) (5,001) Net cash used by financing activities (153,897) (3,347) (157,244) Net change in cash, cash equivalents, restricted cash and restricted cash equivalents $ 6,852 $ — $ 6,852

New accounting pronouncements

New accounting pronouncements	9 Months Ended
	Sep. 30, 2020
Accounting Standards Update and Change in Accounting Principle [Abstract]
New accounting pronouncements	Recently Adopted Accounting Standards ASU No. 2016-13 – In June 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. 2016-13, Measurement of Credit Losses on Financial Instruments . Subsequently, the FASB issued several amendments to this standard. These standards replace the incurred loss methodology previously utilized for valuing financial instruments with an expected loss methodology that is referred to as the current expected credit loss (CECL) methodology. The measurement of expected losses under the CECL methodology is applicable to financial instruments measured at amortized cost, including accounts and notes receivable. The standards also made targeted changes to the accounting for available-for-sale debt securities. We adopted the standards on January 1, 2020 using the modified retrospective method for financial instruments measured at amortized cost. Under this method, prior period amounts continue to be reported in accordance with previously applicable GAAP. We recorded a net decrease in retained earnings of $3,640 as of January 1, 2020 for the cumulative effect of adopting the standards, which consisted primarily of an increase in the allowance for credit losses on loans and notes receivable, net of the related deferred income tax impact. We recorded no allowance for credit losses related to our available-for-sale debt securities. Further information regarding these investments can be found in Note 3. An allowance for uncollectible accounts is a valuation account that is deducted from an asset's amortized cost basis to present the net amount expected to be collected. Amounts are charged off against the allowance when we believe the uncollectibility of an account is confirmed. In calculating the allowances related to trade accounts receivable and revenue in excess of billings, we utilize a combination of aging schedules with reserve rates applied to both current and aged receivables and roll-rate reserves using historical loss rates and changes in current or projected conditions. In determining the allowance for uncollectible accounts related to loans and notes receivable from distributors, we utilize a loss-rate analysis based on historical loss information, current delinquency rates, the credit quality of the loan recipients and the portfolio mix to determine an appropriate credit risk measurement, adjusted to reflect current loan-specific risk characteristics and changes in environmental conditions affecting our small business distributors. Changes in conditions that may affect our distributors include, but are not limited to, general economic conditions, changes in the markets for their products and services and changes in governmental regulations. In completing our analysis, we utilize a reversion methodology for periods beyond the reasonable and supportable forecast period, as many of our loans and notes receivable have longer terms. Further information regarding current risks and uncertainties affecting our loans and notes receivable can be found in Note 15. Further information regarding our allowances for uncollectible accounts can be found in Note 3. Our trade accounts receivable and unbilled receivables are not interest-bearing. Interest rates on our loans and notes receivable generally range from 6% to 8% and reflect market interest rates at the time the transactions were executed. Accrued interest included in loans and notes receivable is not significant. ASU No. 2018-13 – In August 2018, the FASB issued ASU No. 2018-13, Disclosure Framework – Changes to the Disclosure Requirements for Fair Value Measurements . This standard removes, modifies and adds certain disclosures related to recurring and nonrecurring fair value measurements. During 2018, we adopted the provisions of the standard that remove and modify disclosure requirements. The additional disclosures were effective for us on January 1, 2020 and are required to be applied prospectively to fair value measurements completed on or after that date. Disclosures regarding our fair value measurements can be found in Note 7. ASU No. 2018-15 – In August 2018, the FASB issued ASU No. 2018-15, Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract . This standard aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. The accounting for the service element of a hosting arrangement that is a service contract is not affected by the new standard. We adopted this standard on January 1, 2020, applying it prospectively to eligible costs incurred on or after this date. Adoption of this standard did impact our results of operations and financial position, as we previously expensed these implementation costs as incurred. As of September 30, 2020, $19,617 of cloud computing implementation costs were included within other non-current assets on the consolidated balance sheet. These costs primarily relate to our planned implementation of a new enterprise resource planning system. Accounting Standards Not Yet Adopted ASU No. 2019-12 – In December 2019, the FASB issued ASU No. 2019-12, Simplifying the Accounting for Income Taxes . This standard addresses several specific areas of accounting for income taxes. The guidance is effective for us on January 1, 2021. Portions of the standard are required to be adopted prospectively and certain aspects will be adopted using the modified retrospective approach. We do not expect the application of this standard to have a significant impact on our results of operations or financial position.

Supplemental balance sheet and

Supplemental balance sheet and cash flow information	9 Months Ended
	Sep. 30, 2020
Balance Sheet Related Disclosures [Abstract]
Supplemental balance sheet and cash flow information	Trade accounts receivable – Changes in the allowance for uncollectible accounts included within trade accounts receivable for the nine months ended September 30, 2020 and 2019 were as follows: Nine Months Ended (in thousands) 2020 2019 Balance, beginning of year $ 4,985 $ 3,639 Bad debt expense 4,174 3,718 Write-offs and other (2,671) (2,537) Balance, end of period $ 6,488 $ 4,820 Inventories and supplies – Inventories and supplies were comprised of the following: (in thousands) September 30, December 31, Raw materials $ 7,025 $ 6,977 Semi-finished goods 7,151 7,368 Finished goods 33,144 21,982 Supplies 3,192 3,594 Inventories and supplies $ 50,512 $ 39,921 Available-for-sale debt securities – Available-for-sale debt securities included within funds held for customers were comprised of the following: September 30, 2020 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Domestic money market fund $ 7,000 $ — $ — $ 7,000 Canadian and provincial government securities 8,968 137 — 9,105 Canadian guaranteed investment certificates 7,508 — — 7,508 Available-for-sale debt securities $ 23,476 $ 137 $ — $ 23,613 (1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2020, also included cash of $82,586. December 31, 2019 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Domestic money market fund $ 18,000 $ — $ — $ 18,000 Canadian and provincial government securities 9,056 — (304) 8,752 Canadian guaranteed investment certificates 7,698 — — 7,698 Available-for-sale debt securities $ 34,754 $ — $ (304) $ 34,450 (1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2019, also included cash of $83,191. Expected maturities of available-for-sale debt securities as of September 30, 2020 were as follows: (in thousands) Fair value Due in one year or less $ 13,057 Due in two to five years 6,595 Due in six to ten years 3,961 Available-for-sale debt securities $ 23,613 Further information regarding the fair value of available-for-sale debt securities can be found in Note 7. Revenue in excess of billings – Upon adoption of ASU No. 2016-13 and related amendments on January 1, 2020 (Note 2), we recorded an allowance for uncollectible accounts related to revenue in excess of billings. This allowance was not significant upon adoption, or as of September 30, 2020. Revenue in excess of billings, net of the allowance for uncollectible accounts, was comprised of the following: (in thousands) September 30, December 31, Conditional right to receive consideration $ 19,611 $ 24,499 Unconditional right to receive consideration 9,696 8,291 Revenue in excess of billings $ 29,307 $ 32,790 Intangibles – Intangibles were comprised of the following: September 30, 2020 December 31, 2019 (in thousands) Gross carrying amount Accumulated amortization Net carrying amount Gross carrying amount Accumulated amortization Net carrying amount Amortizable intangibles: Internal-use software $ 400,964 $ (325,746) $ 75,218 $ 380,905 $ (299,698) $ 81,207 Customer lists/relationships 328,967 (191,964) 137,003 348,055 (187,462) 160,593 Software to be sold 36,900 (22,827) 14,073 36,900 (19,657) 17,243 Technology-based intangibles 34,613 (26,863) 7,750 34,780 (22,122) 12,658 Trade names 30,098 (29,378) 720 32,505 (28,084) 4,421 Intangibles $ 831,542 $ (596,778) $ 234,764 $ 833,145 $ (557,023) $ 276,122 During the nine months ended September 30, 2020, we recorded asset impairment charges related to certain intangible assets. Further information can be found in Note 7. Amortization of intangibles was $22,515 for the quarter ended September 30, 2020, $26,736 for the quarter ended September 30, 2019, $67,555 for the nine months ended September 30, 2020 and $83,224 for the nine months ended September 30, 2019. Based on the intangibles in service as of September 30, 2020, estimated future amortization expense is as follows: (in thousands) Estimated Remainder of 2020 $ 23,996 2021 75,519 2022 51,087 2023 33,349 2024 18,185 The following intangibles were acquired during the nine months ended September 30, 2020: (in thousands) Amount Weighted-average amortization period Internal-use software $ 28,268 3 Customer lists/relationships 21,627 7 Acquired intangibles $ 49,895 5 Goodwill – Changes in goodwill by reportable segment and in total for the nine months ended September 30, 2020 were as follows : (in thousands) Payments Cloud Solutions Promotional Solutions Checks Total Balance, December 31, 2019: Goodwill, gross $ 168,165 $ 432,984 $ 252,834 $ 434,812 $ 1,288,795 Accumulated impairment charges — (357,741) (126,567) — (484,308) Goodwill, net of accumulated impairment charges 168,165 75,243 126,267 434,812 804,487 Impairment charges (Note 7) — (4,317) (63,356) — (67,673) Currency translation adjustment — — (35) — (35) Balance, September 30, 2020 $ 168,165 $ 70,926 $ 62,876 $ 434,812 $ 736,779 Balance, September 30, 2020: Goodwill, gross $ 168,165 $ 432,984 $ 252,799 $ 434,812 $ 1,288,760 Accumulated impairment charges — (362,058) (189,923) — (551,981) Goodwill, net of accumulated impairment charges $ 168,165 $ 70,926 $ 62,876 $ 434,812 $ 736,779 Other non-current assets – Other non-current assets were comprised of the following: (in thousands) September 30, December 31, Postretirement benefit plan asset $ 61,366 $ 56,743 Prepaid product discounts 41,249 51,145 Loans and notes receivable from Safeguard distributors, net of allowance for doubtful accounts (1) 38,648 66,872 Cloud computing arrangements 19,617 — Deferred sales commissions (2) 10,106 9,682 Other 14,189 16,308 Other non-current assets $ 185,175 $ 200,750 (1) Amount Includes the non-current portion of loans and note receivables. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $2,935 as of September 30, 2020 and $3,511 as of December 31, 2019. (2) Amortization of deferred sales commissions was $2,756 for the nine months ended September 30, 2020 and $2,246 for the nine months ended September 30, 2019. Upon adoption of ASU No. 2016-13 and related amendments on January 1, 2020 (Note 2), we recorded an additional allowance for uncollectible accounts related to loans and notes receivable from Safeguard distributors. Changes in this allowance for the nine months ended September 30, 2020 and 2019 were as follows: Nine Months Ended (in thousands) 2020 2019 Balance, beginning of year $ 284 $ 284 Adoption of ASU No. 2016-13 (Note 2) 4,749 — Bad debt expense 5,647 — Exchange for customer lists (6,402) — Balance, end of period $ 4,278 $ 284 Bad debt expense for the nine months ended September 30, 2020, included loan-specific allowances primarily related to a distributor that was underperforming. In calculating this reserve, we utilized various valuation techniques to determine the value of the underlying collateral. During the third quarter of 2020, this note receivable was exchanged for the underlying collateral, which consisted of a customer list intangible asset. As such, the note receivable and the related allowance were reversed. Past due receivables and those on non-accrual status were not significant as of September 30, 2020. We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from Safeguard distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2020. There were no write-offs and no recoveries recorded during the nine months ended September 30, 2020. Loans and notes receivable from distributors amortized cost basis by origination year (in thousands) 2020 2019 2018 2017 2016 Prior Total Risk rating: 1-2 internal grade $ 1,361 $ 2,003 $ 23,843 $ 11,731 $ 216 $ 4,135 $ 43,289 3-4 internal grade — 2,572 — — — — 2,572 Loans and notes receivable $ 1,361 $ 4,575 $ 23,843 $ 11,731 $ 216 $ 4,135 $ 45,861 Changes in prepaid product discounts during the nine months ended September 30, 2020 and 2019 were as follows: Nine Months Ended (in thousands) 2020 2019 Balance, beginning of year $ 51,145 $ 54,642 Additions (1) 13,259 15,275 Amortization (21,725) (17,861) Other (1,430) (308) Balance, end of period $ 41,249 $ 51,748 (1) Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $24,947 for the nine months ended September 30, 2020 and $20,370 for the nine months ended September 30, 2019. Accrued liabilities – Accrued liabilities were comprised of the following: (in thousands) September 30, December 31, Deferred revenue (1) $ 37,933 $ 46,098 Employee cash bonuses 24,980 36,918 Wages 14,261 6,937 Operating lease liabilities 12,769 12,898 Prepaid product discounts due within one year 6,028 14,709 Other 65,571 61,778 Accrued liabilities $ 161,542 $ 179,338 (1) $37,411 of the December 31, 2019 amount was recognized as revenue during the nine months ended September 30, 2020. Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows: (in thousands) September 30, September 30, Cash and cash equivalents $ 310,430 $ 73,472 Restricted cash and restricted cash equivalents included in funds held for customers 89,586 78,639 Total cash, cash equivalents, restricted cash and restricted cash equivalents $ 400,016 $ 152,111

Earnings (loss) per share

Earnings (loss) per share	9 Months Ended
	Sep. 30, 2020
Earnings Per Share [Abstract]
Earnings (loss) per share	The following table reflects the calculation of basic and diluted earnings (loss) per share. During each period, certain stock options, as noted below, were excluded from the calculation of diluted earnings (loss) per share because their effect would have been antidilutive. Quarter Ended Nine Months Ended (in thousands, except per share amounts) 2020 2019 2020 2019 Earnings (loss) per share – basic: Net income (loss) $ 29,444 $ (318,493) $ (15,809) $ (244,721) Net income attributable to non-controlling interest (27) — (46) — Net income (loss) attributable to Deluxe 29,417 (318,493) (15,855) (244,721) Income allocated to participating securities (24) (24) (42) (79) Income (loss) attributable to Deluxe available to common shareholders $ 29,393 $ (318,517) $ (15,897) $ (244,800) Weighted-average shares outstanding 41,872 42,533 41,927 43,312 Earnings (loss) per share – basic $ 0.70 $ (7.49) $ (0.38) $ (5.65) Earnings (loss) per share – diluted: Net income (loss) $ 29,444 $ (318,493) $ (15,809) $ (244,721) Net income attributable to non-controlling interest (27) — (46) — Net income (loss) attributable to Deluxe 29,417 (318,493) (15,855) (244,721) Income allocated to participating securities — (24) (42) (79) Re-measurement of share-based awards classified as liabilities — — (794) — Income (loss) attributable to Deluxe available to common shareholders $ 29,417 $ (318,517) $ (16,691) $ (244,800) Weighted-average shares outstanding 41,872 42,533 41,927 43,312 Dilutive impact of potential common shares 119 — 40 — Weighted-average shares and potential common shares outstanding 41,991 42,533 41,967 43,312 Earnings (loss) per share – diluted $ 0.70 $ (7.49) $ (0.40) $ (5.65) Antidilutive options excluded from calculation 2,086 1,422 2,160 1,422

Other comprehensive income (los

Other comprehensive income (loss)	9 Months Ended
	Sep. 30, 2020
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Other comprehensive income (loss)	Reclassification adjustments – Information regarding amounts reclassified from accumulated other comprehensive loss to net income (loss) was as follows: Accumulated other comprehensive loss components Amounts reclassified from accumulated other comprehensive loss Affected line item in consolidated statements of comprehensive income (loss) Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 Realized (loss) gain on interest rate swap $ (326) $ 81 $ (514) $ 81 Interest expense Tax benefit (provision) 85 (21) 134 (21) Income tax (provision) benefit Realized (loss) gain on interest rate swap, net of tax (241) 60 (380) 60 Net income (loss) Amortization of postretirement benefit plan items: Prior service credit 355 355 1,066 1,066 Other income Net actuarial loss (575) (806) (1,725) (2,417) Other income Total amortization (220) (451) (659) (1,351) Other income Tax benefit 12 70 35 209 Income tax (provision) benefit Amortization of postretirement benefit plan items, net of tax (208) (381) (624) (1,142) Net income (loss) Total reclassifications, net of tax $ (449) $ (321) $ (1,004) $ (1,082) Accumulated other comprehensive loss – Changes in the components of accumulated other comprehensive loss during the nine months ended September 30, 2020 were as follows: (in thousands) Postretirement benefit plans Net unrealized loss on available-for-sale debt securities (1) Net unrealized loss on cash flow hedge (2) Currency translation adjustment Accumulated other comprehensive loss Balance, December 31, 2019 $ (28,406) $ (275) $ (1,097) $ (18,169) $ (47,947) Other comprehensive income (loss) before reclassifications — 314 (5,240) (1,035) (5,961) Amounts reclassified from accumulated other comprehensive loss 624 — 380 — 1,004 Net current-period other comprehensive income (loss) 624 314 (4,860) (1,035) (4,957) Balance, September 30, 2020 $ (27,782) $ 39 $ (5,957) $ (19,204) $ (52,904) (1) Other comprehensive income before reclassifications is net of income tax expense of $110. (2) Other comprehensive loss before reclassifications is net of an income tax benefit of $1,840.

Derivative financial instrument

Derivative financial instruments	9 Months Ended
	Sep. 30, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivative financial instruments	As part of our interest rate risk management strategy, in July 2019, we entered into an interest rate swap, which we designated as a cash flow hedge, to mitigate variability in interest payments on a portion of the amount drawn under our revolving credit facility (Note 11). The interest rate swap, which terminates in March 2023 when our revolving credit facility matures, effectively converts $200,000 of variable rate debt to a fixed rate of 1.798%. Changes in the fair value of the interest rate swap are recorded in accumulated other comprehensive loss on the consolidated balance sheets and are subsequently reclassified to interest expense as interest payments are made on the variable-rate debt. The fair value of the interest rate swap was $8,046 as of September 30, 2020 and $1,480 as of December 31, 2019 and was included in other non-current liabilities on the consolidated balance sheets. The fair value of this derivative is calculated based on the prevailing LIBOR rate curve on the date of measurement. The cash flow hedge was fully effective as of September 30, 2020 and December 31, 2019 and its impact on consolidated net income (loss) and our consolidated statements of cash flows was not significant. We also do not expect the amount to be reclassified to interest expense over the next 12 months to be significant.

Fair value measurements

Fair value measurements	9 Months Ended
	Sep. 30, 2020
Fair Value Disclosures [Abstract]
Fair value measurements	Goodwill impairment analyses – We evaluate the carrying value of goodwill as of July 31 of each year and between annual evaluations if events occur or circumstances change that would indicate a possible impairment. Our policy on impairment of goodwill and indefinite-lived intangibles is included under the caption "Note 1: Significant Accounting Policies" in the Notes to Consolidated Financial Statements appearing in the 2019 Form 10-K and explains our methodology for assessing impairment of these assets. First quarter 2020 goodwill impairment analyses – Effective January 1, 2020, we reorganized our reportable business segments to align with structural and management reporting changes in support of our growth strategy (Note 14). As a result, we reassessed our previously determined reporting units and concluded that a realignment of our reporting units was required. We analyzed goodwill for impairment immediately prior to this realignment by performing a qualitative analysis for all of our reporting units, with the exception of our Direct-to-Consumer reporting unit, which is part of our new Checks reportable business segment. The qualitative analyses evaluated factors, including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the last quantitative analyses we completed. In completing these assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair value of any reporting unit was less than its carrying amount. The quantitative analysis of our Direct-to-Consumer reporting unit indicated that its fair value exceeded its carrying value by approximately $35,000, or 26%. In completing the realignment of our reporting units, we reallocated the carrying value of goodwill to our new reporting units based on their relative fair values. Immediately subsequent to the realignment, we completed a quantitative analysis for the reporting units that changed as a result of the realignment. This quantitative analysis, as of January 1, 2020, indicated that the estimated fair values of our reporting units exceeded their carrying values by approximate amounts between $37,000 and $954,000, or by amounts between 121% and 189% above the carrying values of their net assets. On January 30, 2020, the World Health Organization (WHO) announced a global health emergency due to an outbreak of COVID-19 originating in Wuhan, China and the risks to the international community as the virus spread globally beyond its point of origin. In March 2020, the WHO classified the COVID-19 outbreak as a pandemic, based on the rapid increase in exposure globally. Following the pandemic designation, we observed a decline in the market valuation of our common shares and we determined that the global response to the pandemic negatively impacted our estimates of expected future cash flows. After our consideration of economic, market and industry conditions, cost factors, the overall financial performance of our reporting units and the last quantitative analyses we completed, we concluded that a triggering event had occurred for 2 of our reporting units. As such, we completed quantitative goodwill impairment analyses for our Promotional Solutions and Cloud Solutions Web Hosting reporting units as of March 31, 2020. Our analyses indicated that the goodwill of our Promotional Solutions reporting unit was partially impaired and the goodwill of our Cloud Solutions Web Hosting reporting unit was fully impaired. As such, we recorded goodwill impairment charges of $63,356 and $4,317, respectively. The impairment charges were measured as the amount by which the reporting units' carrying values exceeded their estimated fair values, limited to the carrying amount of goodwill. After the impairment charges, $62,785 of goodwill remained in the Promotional Solutions reporting unit as of the measurement date. 2020 annual impairment analysis – In completing the 2020 annual impairment analysis of goodwill, we elected to perform qualitative analyses for 2 of our reporting units: Payments and Checks. These qualitative analyses evaluated factors, including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the most recent quantitative analyses we completed, which indicated that the estimated fair values of these reporting units exceeded their carrying values by approximately $490,000 and $955,000, or by 189% and 180% above the carrying values of their net assets. In completing these assessments, we noted no changes in events or circumstance that indicated that it was more likely than not that the fair value of either reporting unit was less than its carrying amount. We elected to perform quantitative analyses for our other 2 reporting units: Cloud Data Analytics and Promotional Solutions. These quantitative analyses indicated that the estimated fair values of these reporting units exceeded their carrying values by approximately $100,000 and $210,000, or by 63% and 132% above the carrying values of their net assets. As such, no goodwill impairment charges were recorded as a result of our annual impairment analysis. Other nonrecurring asset impairment analyses – As a result of the impacts of the COVID-19 pandemic, we assessed for impairment certain long-lived assets of our Cloud Solutions Web Hosting reporting unit as of March 31, 2020. As a result of these assessments, we recorded asset impairment charges of $17,678 related to certain customer list, software and trade name intangible assets. With the exception of certain internal-use software assets, we determined that the assets were fully impaired. We utilized the discounted value of estimated future cash flows to estimate the fair value of the asset group. In our analysis, we assumed a revenue decline of 31% and a gross margin decline of 5.2 points in 2020, as well as a discount rate of 9%. During the first quarter of 2020, we assessed for impairment the carrying value of an asset group related to a small business distributor that we previously purchased. Our assessment was the result of customer attrition during the quarter that impacted our projections of future cash flows. Based on our estimate of discounted future cash flows, we determined that the asset group was partially impaired as of February 29, 2020, and we recorded an asset impairment charge of $2,752, reducing the carrying value of the related customer list intangible asset. During the third quarter of 2020, as customer attrition continued, we again assessed this asset group for impairment and recorded an additional asset impairment charge of $2,356, bringing the total impairment charge to $5,108 in 2020. In calculating the estimated fair value of the asset group as of September 30, 2020, we assumed no revenue growth, a 1.0 point improvement in gross margin and a discount rate of 11%. Also during the first nine months of 2020, we recorded asset impairment charges of $7,514 related primarily to the rationalization of our real estate footprint, as well as internal-use software held for sale as of December 31, 2019. These assets were written down to their estimated fair values less costs to sell and the sale of the related real estate assets was completed during the quarter ended September 30, 2020. Asset impairment analyses completed during the nine months ended September 30, 2020 were as follows: Fair value measurements using Fair value as of measurement date Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs Impairment charge (in thousands) (Level 1) (Level 2) (Level 3) Cloud Solutions Web Hosting assets: Customer lists $ — $ — $ — $ — $ 8,397 Internal-use software 2,172 — — 2,172 6,932 Other — — — — 2,349 Cloud Solutions Web Hosting assets 17,678 Small business distributor 4,479 — — 4,479 5,108 Other assets 11,210 — — 11,210 7,514 Goodwill 67,673 Total $ 97,973 Recurring fair value measurements – Cash and cash equivalents as of September 30, 2020 included investments in money market funds that have been designated as trading securities. Because of the short-term nature of the underlying investments, the cost of these funds approximates their fair values. Funds held for customers included available-for-sale debt securities (Note 3). These securities included a money market fund that is traded in an active market, a mutual fund investment that invests in Canadian and provincial government securities, and investments in Canadian guaranteed investment certificates (GICs) with maturities of 1 to 2 years. The cost of the money market fund approximates its fair value because of the short-term nature of the investment. The mutual fund investment is not traded in an active market and its fair value is determined by obtaining quoted prices in active markets for the underlying securities held by the fund. Unrealized gains and losses, net of tax, are included in accumulated other comprehensive loss on the consolidated balance sheets. The cost of securities sold is determined using the average cost method. Realized gains and losses are included in revenue on the consolidated statements of comprehensive income (loss) and were not significant for the quarters or nine months ended September 30, 2020 and 2019. Information regarding the fair values of our financial instruments was as follows: Fair value measurements using September 30, 2020 Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs (in thousands) Balance sheet location Carrying value Fair value Measured at fair value through comprehensive income (loss): Cash equivalents Cash and cash equivalents $ 35,009 $ 35,009 $ 35,009 $ — $ — Cash equivalents Funds held for customers $ 7,000 $ 7,000 $ 7,000 $ — $ — Available-for-sale debt securities Funds held for customers 16,613 16,613 — 16,613 — Derivative liability (Note 6) Other non-current liabilities (8,046) (8,046) — (8,046) — Amortized cost: Cash Cash and cash equivalents 275,421 275,421 275,421 — — Cash Funds held for customers 82,586 82,586 82,586 — — Loans and notes receivable from Safeguard distributors Other current and non-current assets 41,583 41,261 — — 41,261 Long-term debt Long-term debt 1,040,000 1,040,000 — 1,040,000 — Fair value measurements using December 31, 2019 Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs (in thousands) Balance sheet location Carrying value Fair value Measured at fair value through comprehensive income (loss): Cash equivalents Cash and cash equivalents $ 9,713 $ 9,713 $ 9,713 $ — $ — Cash equivalents Funds held for customers 18,000 18,000 18,000 — — Available-for-sale debt securities Funds held for customers 16,450 16,450 — 16,450 — Derivative liability (Note 6) Other non-current liabilities (1,480) (1,480) — (1,480) — Amortized cost: Cash Cash and cash equivalents 63,907 63,907 63,907 — — Cash Funds held for customers 83,191 83,191 83,191 — — Loans and notes receivable from Safeguard distributors Other current and non-current assets 70,383 68,887 — — 68,887 Long-term debt Long-term debt 883,500 883,500 — 883,500 —

Restructuring and integration e

Restructuring and integration expense	9 Months Ended
	Sep. 30, 2020
Restructuring and Related Activities [Abstract]
Restructuring and integration expense	Restructuring and integration expense consists of costs related to the consolidation and migration of certain applications and processes, including our financial, sales and human resources management systems. It also includes costs related to the integration of acquired businesses into our systems and processes and the rationalization of our real estate footprint. These costs consist primarily of information technology consulting, project management services and internal labor, as well as other miscellaneous costs associated with our initiatives, such as training, travel and relocation. In addition, we recorded employee severance costs related to these initiatives, as well as our ongoing cost reduction initiatives, across functional areas. We are currently pursuing several initiatives designed to focus our business behind our growth strategies and to increase our efficiency. Restructuring and integration expense is not allocated to our reportable business segments. Restructuring and integration expense is reflected on the consolidated statements of comprehensive income (loss) as follows: Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 Total cost of revenue $ (26) $ 1,419 $ 831 $ 2,365 Operating expenses 18,949 26,255 56,957 49,089 Restructuring and integration expense $ 18,923 $ 27,674 $ 57,788 $ 51,454 Restructuring and integration expense for each period was comprised of the following: Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 External consulting fees $ 14,898 $ 15,820 $ 37,136 $ 28,066 Employee severance benefits 752 5,033 10,870 9,794 Internal labor 2,218 3,078 5,200 8,927 Other 1,055 3,743 4,582 4,667 Restructuring and integration expense $ 18,923 $ 27,674 $ 57,788 $ 51,454 Our restructuring and integration accruals represent expected cash payments required to satisfy the remaining severance obligations to those employees already terminated and those expected to be terminated under our various initiatives. These accruals are included in accrued liabilities on the consolidated balance sheets. The majority of the related employee reductions are expected to be completed by the first quarter of 2021, and we expect most of the related severance payments to be paid in the first half of 2021, utilizing cash from operations. Changes in our restructuring and integration accruals were as follows: (in thousands) Employee severance benefits Balance, December 31, 2019 $ 3,459 Charges 11,587 Reversals (717) Payments (11,985) Balance, September 30, 2020 $ 2,344 The charges and reversals presented in the rollforward of our restructuring and integration accruals do not include items charged directly to expense as incurred, as those items are not reflected in accrued liabilities on the consolidated balance sheets.

Income tax provision

Income tax provision	9 Months Ended
	Sep. 30, 2020
Income Tax Disclosure [Abstract]
Income tax provision	The effective tax rate on pre-tax loss reconciles to the U.S. federal statutory tax rate as follows: Nine Months Ended September 30, 2020 Year Ended December 31, 2019 Income tax at federal statutory rate 21.0 % 21.0 % Goodwill impairment charges (654.9 %) (29.3 %) Net tax impact of share-based compensation (105.2 %) (1.1 %) Research and development tax credit (3.3 %) 0.6 % Change in valuation allowances — (4.5 %) Foreign tax rate differences 4.5 % 1.3 % State income tax expense, net of federal income tax benefit 0.2 % 4.9 % Other (16.4 %) (0.6 %) Effective tax rate (754.1 %) (7.7 %)

Postretirement benefits

Postretirement benefits	9 Months Ended
	Sep. 30, 2020
Defined Benefit Plans and Other Postretirement Benefit Plans Disclosures [Abstract]
Postretirement benefits	We have historically provided certain health care benefits for a large number of retired U.S. employees. In addition to our retiree health care plan, we also have a U.S. supplemental executive retirement plan. Further information regarding our postretirement benefit plans can be found under the caption “Note 14: Postretirement Benefits” in the Notes to Consolidated Financial Statements appearing in the 2019 Form 10-K. Postretirement benefit income is included in other income on the consolidated statements of comprehensive income (loss) and consisted of the following components: Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 Interest cost $ 478 $ 682 $ 1,434 $ 2,046 Expected return on plan assets (1,905) (1,740) (5,714) (5,218) Amortization of prior service credit (355) (355) (1,066) (1,066) Amortization of net actuarial losses 575 806 1,725 2,417 Net periodic benefit income $ (1,207) $ (607) $ (3,621) $ (1,821)

Debt

Debt	9 Months Ended
	Sep. 30, 2020
Debt Disclosure [Abstract]
Debt	Debt outstanding consisted of amounts drawn on our revolving credit facility of $1,040,000 as of September 30, 2020 and $883,500 as of December 31, 2019. In March 2020, in conjunction with our response to the COVID-19 pandemic, we drew an additional $238,000 on our credit facility, due to uncertainty in how the commercial capital and credit markets would operate during the pandemic. During July 2020, we repaid $100,000 of the amount drawn under the credit facility, and in October 2020, we repaid an additional $140,000. As of September 30, 2020, we held cash and cash equivalents of $310,430. As of September 30, 2020, the total availability under our revolving credit facility was $1,150,000. The facility includes an accordion feature allowing us, subject to lender consent, to increase the credit commitment to an aggregate amount not exceeding $1,425,000. The credit facility matures in March 2023. Our quarterly commitment fee ranges from 0.175% to 0.35%, based on our leverage ratio. Amounts drawn under the credit facility had a weighted-average interest rate of 1.93% as of September 30, 2020 and 3.03% as of December 31, 2019. In July 2019, we executed an interest rate swap to convert $200,000 of the amount drawn under the credit facility to fixed rate debt. Further information can be found in Note 6. Borrowings under the credit agreement are collateralized by substantially all of our personal and intangible property. The credit agreement governing our credit facility contains customary covenants regarding limits on levels of subsidiary indebtedness and capital expenditures, liens, investments, acquisitions, certain mergers, certain asset sales outside the ordinary course of business, and change in control as defined in the agreement. The agreement also requires us to maintain certain financial ratios, including a maximum leverage ratio of 3.5 and a minimum ratio of consolidated earnings before interest and taxes to consolidated interest expense, as defined in the credit agreement, of 3.0. Additionally, the agreement contains customary representations and warranties including, as a condition to borrowing, that all such representations and warranties are true and correct in all material respects on the date of the borrowing, including representations as to no material adverse change in our business, assets, operations or financial condition. There are currently no limitations on the amount of dividends and share repurchases under the terms of our credit agreement. However, if our leverage ratio, defined as total debt less unrestricted cash to EBITDA, should exceed 2.75 to 1, there would be an annual limitation on the amount of dividends and share repurchases. Daily average amounts outstanding under our credit facility were as follows: (in thousands) Nine Months Ended September 30, 2020 Year Ended Daily average amount outstanding $ 1,042,350 $ 925,715 Weighted-average interest rate 2.17 % 3.54 % The following table shows amounts available for borrowing under our revolving credit facility as of September 30, 2020. In October 2020, we repaid $140,000 of the amount drawn on the facility. This amount remains available to us for borrowing. (in thousands) Total Revolving credit facility commitment $ 1,150,000 Amount drawn on revolving credit facility (1,040,000) Outstanding letters of credit (1) (7,428) Net available for borrowing as of September 30, 2020 $ 102,572 (1) We use standby letters of credit to collateralize certain obligations related primarily to our self-insured workers’ compensation claims, as well as claims for environmental matters, as required by certain states. These letters of credit reduce the amount available for borrowing under our revolving credit facility.

Other commitments and contingen

Other commitments and contingencies	9 Months Ended
	Sep. 30, 2020
Commitments and Contingencies Disclosure [Abstract]
Other commitments and contingencies	Leases – During the third quarter of 2020, we executed leases on 2 new facilities, located in Georgia and Minnesota, with terms of 6 and 16 years, respectively. As a result, our total lease obligations increased approximately $65,000, with approximately $5,000 due in 2021 - 2022, approximately $13,000 due in 2023 - 2024, and the remainder due through 2037. As these leases have not yet commenced, they are not reflected on our consolidated balance sheet as of September 30, 2020. Indemnifications – In the normal course of business, we periodically enter into agreements that incorporate general indemnification language. These indemnification provisions generally encompass third-party claims arising from our products and services, including, without limitation, service failures, breach of security, intellectual property rights, governmental regulations and/or employment-related matters. Performance under these indemnities would generally be triggered by our breach of the terms of the contract. In disposing of assets or businesses, we often provide representations, warranties and/or indemnities to cover various risks, including, for example, unknown damage to the assets, environmental risks involved in the sale of real estate, liability to investigate and remediate environmental contamination at waste disposal sites and manufacturing facilities, and unidentified tax liabilities and legal matters related to periods prior to disposition. We do not have the ability to estimate the potential liability from such indemnities because they relate to unknown conditions. However, we do not believe that any liability under these indemnities would have a material adverse effect on our financial position, annual results of operations or annual cash flows. We have recorded liabilities for known indemnifications related to environmental matters. These liabilities were not significant as of September 30, 2020 or December 31, 2019. Self-insurance – We are self-insured for certain costs, primarily workers' compensation claims and medical and dental benefits for active employees and those employees on long-term disability. The liabilities associated with these items represent our best estimate of the ultimate obligations for reported claims plus those incurred, but not reported, and totaled $9,079 as of September 30, 2020 and $7,576 as of December 31, 2019. These accruals are included in accrued liabilities and other non-current liabilities on the consolidated balance sheets. Our workers' compensation liability is recorded at present value. The difference between the discounted and undiscounted liability was not significant as of September 30, 2020 or December 31, 2019. Our self-insurance liabilities are estimated, in part, by considering historical claims experience, demographic factors and other actuarial assumptions. The estimated accruals for these liabilities could be significantly affected if future events and claims differ from these assumptions and historical trends. Litigation – Recorded liabilities for legal matters, as well as related charges recorded in each period, were not material to our financial position, results of operations or liquidity during the periods presented, and we do not believe that any of the currently identified claims or litigation will materially affect our financial position, results of operations or liquidity, upon resolution. However, litigation is subject to inherent uncertainties, and unfavorable rulings could occur. If an unfavorable ruling were to occur, it may cause a material adverse impact on our financial position, results of operations or liquidity in the period in which the ruling occurs or in future periods.

Shareholders' equity

Shareholders' equity	9 Months Ended
	Sep. 30, 2020
Stockholders' Equity Note [Abstract]
Shareholders' equity	In October 2018, our board of directors authorized the repurchase of up to $500,000 of our common stock. This authorization has no expiration date. No shares were repurchased during the third quarter of 2020. During the first nine months of 2020, we repurchased 499 thousand shares for $14,000. As of September 30, 2020, $287,452 remained available for repurchase under the authorization.

Business segment information

Business segment information	9 Months Ended
	Sep. 30, 2020
Segment Reporting [Abstract]
Business segment information	For many years, we operated 3 reportable business segments: Small Business Services, Financial Services and Direct Checks. These segments were generally organized by customer type and reflected the way we managed the company. Effective January 1, 2020, we reorganized our reportable business segments to align with structural and management reporting changes in support of our growth strategy. We now operate 4 reportable segments, generally organized by product type, as follows: • Payments – This segment includes our treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury management, in addition to payroll and disbursement services, including Deluxe Payment Exchange and fraud and security services. • Cloud Solutions – This segment includes web hosting and design services, data-driven marketing solutions and hosted solutions, including digital engagement, logo design, financial institution profitability reporting, account switching tools and business incorporation services. • Promotional Solutions – This segment includes business forms, accessories, advertising specialties, promotional apparel, retail packaging and strategic sourcing services. • Checks – This segment includes printed personal and business checks. The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the 2019 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, human resources, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. In addition, Cloud Solutions has operations in Australia and portions of Europe, as well as partners in Central and South America. Under the new segment structure, our chief operating decision maker (i.e., our Chief Executive Officer) reviews earnings before interest, taxes, depreciation and amortization (EBITDA) on an adjusted basis for each segment when deciding how to allocate resources and to assess segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring, integration and other costs; CEO transition costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and customer lists. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments. The following is our segment information for the quarters and nine months ended September 30, 2020 and 2019. The segment information for 2019 has been revised to reflect our current segment structure. Quarter Ended September 30, Nine Months Ended September 30, (in thousands) 2020 2019 2020 2019 Payments: Revenue $ 74,675 $ 64,634 $ 223,886 $ 193,888 Adjusted EBITDA 16,746 17,199 50,352 52,037 Cloud Solutions: Revenue 63,758 79,976 193,600 237,178 Adjusted EBITDA 16,425 20,216 45,494 56,362 Promotional Solutions: Revenue 124,929 156,835 385,667 468,209 Adjusted EBITDA 21,478 22,909 46,529 68,787 Checks: Revenue 176,099 192,148 533,135 587,370 Adjusted EBITDA 84,954 98,782 258,392 300,887 Total segment: Revenue $ 439,461 $ 493,593 $ 1,336,288 $ 1,486,645 Adjusted EBITDA 139,603 159,106 400,767 478,073 The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes: Quarter Ended September 30, Nine Months Ended September 30, (in thousands) 2020 2019 2020 2019 Total segment adjusted EBITDA $ 139,603 $ 159,106 $ 400,767 $ 478,073 Corporate operations (37,090) (39,770) (131,101) (127,543) Depreciation and amortization (27,972) (30,494) (83,065) (95,430) Interest expense (5,083) (8,710) (18,254) (27,251) Pre-tax income attributable to non-controlling interest 21 — 46 — Asset impairment charges (2,760) (390,980) (97,973) (390,980) Restructuring, integration and other costs (18,941) (29,723) (59,064) (53,699) CEO transition costs (1) — (1,145) (10) (8,539) Share-based compensation expense (6,240) (5,356) (15,335) (14,016) Acquisition transaction costs — (13) (9) (193) Certain legal-related expenses — — 2,165 (6,417) Loss on sales of customer lists — (125) (18) (224) Income (loss) before income taxes $ 41,538 $ (347,210) $ (1,851) $ (246,219) (1) In 2019, includes adjustments to share-based compensation expense related to the modification of certain awards in conjunction with our CEO transition. The following tables present revenue disaggregated by our product and service offerings. In conjunction with the realignment of our reportable segments on January 1, 2020, we refined the disaggregation of our revenue by product and service offering. As such, certain amounts reported in the prior year have been revised from previously reported amounts. Quarter Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 176,099 $ 176,099 Forms and other products — — 77,492 — 77,492 Treasury management solutions 55,418 — — — 55,418 Marketing and promotional solutions — — 47,437 — 47,437 Web and hosted solutions — 33,250 — — 33,250 Data-driven marketing solutions — 30,508 — — 30,508 Other payments solutions 19,257 — — — 19,257 Total revenue $ 74,675 $ 63,758 $ 124,929 $ 176,099 $ 439,461 Quarter Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 192,148 $ 192,148 Forms and other products — — 86,184 — 86,184 Treasury management solutions 45,836 — — — 45,836 Marketing and promotional solutions — — 70,651 — 70,651 Web and hosted solutions — 38,892 — — 38,892 Data-driven marketing solutions — 41,084 — — 41,084 Other payments solutions 18,798 — — — 18,798 Total revenue $ 64,634 $ 79,976 $ 156,835 $ 192,148 $ 493,593 Nine Months Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 533,135 $ 533,135 Forms and other products — — 234,735 — 234,735 Treasury management solutions 167,078 — — — 167,078 Marketing and promotional solutions — — 150,932 — 150,932 Web and hosted solutions — 104,673 — — 104,673 Data-driven marketing solutions — 88,927 — — 88,927 Other payments solutions 56,808 — — — 56,808 Total revenue $ 223,886 $ 193,600 $ 385,667 $ 533,135 $ 1,336,288 Nine Months Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 587,370 $ 587,370 Forms and other products — — 257,553 — 257,553 Treasury management solutions 136,782 — — — 136,782 Marketing and promotional solutions — — 210,656 — 210,656 Web and hosted solutions — 120,514 — — 120,514 Data-driven marketing solutions — 116,664 — — 116,664 Other payments solutions 57,106 — — — 57,106 Total revenue $ 193,888 $ 237,178 $ 468,209 $ 587,370 $ 1,486,645 The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed: Quarter Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 66,377 $ 55,755 $ 118,454 $ 170,865 $ 411,451 Foreign, primarily Canada and Australia 8,298 8,003 6,475 5,234 28,010 Total revenue $ 74,675 $ 63,758 $ 124,929 $ 176,099 $ 439,461 Quarter Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 56,088 $ 71,300 $ 150,336 $ 186,659 $ 464,383 Foreign, primarily Canada and Australia 8,546 8,676 6,499 5,489 29,210 Total revenue $ 64,634 $ 79,976 $ 156,835 $ 192,148 $ 493,593 Nine Months Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 198,965 $ 169,917 $ 369,023 $ 516,961 $ 1,254,866 Foreign, primarily Canada and Australia 24,921 23,683 16,644 16,174 81,422 Total revenue $ 223,886 $ 193,600 $ 385,667 $ 533,135 $ 1,336,288 Nine Months Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 169,130 $ 210,929 $ 448,049 $ 570,565 $ 1,398,673 Foreign, primarily Canada and Australia 24,758 26,249 20,160 16,805 87,972 Total revenue $ 193,888 $ 237,178 $ 468,209 $ 587,370 $ 1,486,645

Risks and uncertainties

Risks and uncertainties	9 Months Ended
	Sep. 30, 2020
Risks and Uncertainties [Abstract]
Risks and uncertainties COVID-19	The impact on our business of the COVID-19 pandemic continues to evolve. As such, we are uncertain of the impact on our future financial condition, liquidity and/or results of operations. This uncertainty affected several of the assumptions made and estimates used in the preparation of these consolidated financial statements. As discussed in Note 7, the COVID-19 pandemic resulted in a goodwill impairment triggering event during the first quarter of 2020, as the adverse economic effects of the pandemic materially decreased demand for the products and services we provide to our customers, particularly through our Promotional Solutions and Cloud Solutions segments. The extent to which the pandemic will continue to impact our business depends on future developments, including the severity and duration of the pandemic, business and workforce disruptions and the ultimate number of businesses that fail. Our evaluation of asset impairment required us to make assumptions about these future events over the life of the assets being evaluated. This required significant judgment and actual results may differ significantly from our estimates. As a result of the continuing effects of COVID-19, we may be required to record additional goodwill or other asset impairment charges in the future. We held loans and notes receivable from our Safeguard distributors of $41,583 as of September 30, 2020. These distributors sell their products and services primarily to small businesses, which have been significantly impacted by the COVID-19 pandemic. As of September 30, 2020, our allowance for expected credit losses on these receivables was $4,278, although the majority of this amount was not driven by impacts of the pandemic. We utilized all information known to us in determining this allowance, as well as allowances related to our trade accounts receivable and unbilled receivables. If our assumptions prove to be incorrect, we may be required to record additional bad debt expense in the future. Additionally,

New accounting pronouncements (

New accounting pronouncements (Policies)	9 Months Ended
	Sep. 30, 2020
Accounting Standards Update and Change in Accounting Principle [Abstract]
New accounting pronouncements	Recently Adopted Accounting Standards ASU No. 2016-13 – In June 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. 2016-13, Measurement of Credit Losses on Financial Instruments . Subsequently, the FASB issued several amendments to this standard. These standards replace the incurred loss methodology previously utilized for valuing financial instruments with an expected loss methodology that is referred to as the current expected credit loss (CECL) methodology. The measurement of expected losses under the CECL methodology is applicable to financial instruments measured at amortized cost, including accounts and notes receivable. The standards also made targeted changes to the accounting for available-for-sale debt securities. We adopted the standards on January 1, 2020 using the modified retrospective method for financial instruments measured at amortized cost. Under this method, prior period amounts continue to be reported in accordance with previously applicable GAAP. We recorded a net decrease in retained earnings of $3,640 as of January 1, 2020 for the cumulative effect of adopting the standards, which consisted primarily of an increase in the allowance for credit losses on loans and notes receivable, net of the related deferred income tax impact. We recorded no allowance for credit losses related to our available-for-sale debt securities. Further information regarding these investments can be found in Note 3. An allowance for uncollectible accounts is a valuation account that is deducted from an asset's amortized cost basis to present the net amount expected to be collected. Amounts are charged off against the allowance when we believe the uncollectibility of an account is confirmed. In calculating the allowances related to trade accounts receivable and revenue in excess of billings, we utilize a combination of aging schedules with reserve rates applied to both current and aged receivables and roll-rate reserves using historical loss rates and changes in current or projected conditions. In determining the allowance for uncollectible accounts related to loans and notes receivable from distributors, we utilize a loss-rate analysis based on historical loss information, current delinquency rates, the credit quality of the loan recipients and the portfolio mix to determine an appropriate credit risk measurement, adjusted to reflect current loan-specific risk characteristics and changes in environmental conditions affecting our small business distributors. Changes in conditions that may affect our distributors include, but are not limited to, general economic conditions, changes in the markets for their products and services and changes in governmental regulations. In completing our analysis, we utilize a reversion methodology for periods beyond the reasonable and supportable forecast period, as many of our loans and notes receivable have longer terms. Further information regarding current risks and uncertainties affecting our loans and notes receivable can be found in Note 15. Further information regarding our allowances for uncollectible accounts can be found in Note 3. Our trade accounts receivable and unbilled receivables are not interest-bearing. Interest rates on our loans and notes receivable generally range from 6% to 8% and reflect market interest rates at the time the transactions were executed. Accrued interest included in loans and notes receivable is not significant. ASU No. 2018-13 – In August 2018, the FASB issued ASU No. 2018-13, Disclosure Framework – Changes to the Disclosure Requirements for Fair Value Measurements . This standard removes, modifies and adds certain disclosures related to recurring and nonrecurring fair value measurements. During 2018, we adopted the provisions of the standard that remove and modify disclosure requirements. The additional disclosures were effective for us on January 1, 2020 and are required to be applied prospectively to fair value measurements completed on or after that date. Disclosures regarding our fair value measurements can be found in Note 7. ASU No. 2018-15 – In August 2018, the FASB issued ASU No. 2018-15, Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract . This standard aligns the requirements for capitalizing

Consolidated financial statem_2

Consolidated financial statements (Tables)	9 Months Ended
	Sep. 30, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Impact of revision on consolidated statement of cash flows	The impact of the revision on the consolidated statement of cash flows for the nine months ended September 30, 2019 was as follows: (in thousands) As previously reported Adjustment As revised Payments for acquisitions, net of cash acquired $ (1,598) $ 1,598 $ — Other 1,398 1,749 3,147 Net cash used by investing activities (49,879) 3,347 (46,532) Other (1,654) (3,347) (5,001) Net cash used by financing activities (153,897) (3,347) (157,244) Net change in cash, cash equivalents, restricted cash and restricted cash equivalents $ 6,852 $ — $ 6,852

Supplemental balance sheet an_2

Supplemental balance sheet and cash flow information (Tables)	9 Months Ended
	Sep. 30, 2020
Inventories and supplies	Inventories and supplies – Inventories and supplies were comprised of the following: (in thousands) September 30, December 31, Raw materials $ 7,025 $ 6,977 Semi-finished goods 7,151 7,368 Finished goods 33,144 21,982 Supplies 3,192 3,594 Inventories and supplies $ 50,512 $ 39,921
Available-for-sale debt securities	Available-for-sale debt securities – Available-for-sale debt securities included within funds held for customers were comprised of the following: September 30, 2020 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Domestic money market fund $ 7,000 $ — $ — $ 7,000 Canadian and provincial government securities 8,968 137 — 9,105 Canadian guaranteed investment certificates 7,508 — — 7,508 Available-for-sale debt securities $ 23,476 $ 137 $ — $ 23,613 (1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2020, also included cash of $82,586. December 31, 2019 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Domestic money market fund $ 18,000 $ — $ — $ 18,000 Canadian and provincial government securities 9,056 — (304) 8,752 Canadian guaranteed investment certificates 7,698 — — 7,698 Available-for-sale debt securities $ 34,754 $ — $ (304) $ 34,450 (1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2019, also included cash of $83,191.
Expected maturities of available-for-sale debt securities	Expected maturities of available-for-sale debt securities as of September 30, 2020 were as follows: (in thousands) Fair value Due in one year or less $ 13,057 Due in two to five years 6,595 Due in six to ten years 3,961 Available-for-sale debt securities $ 23,613
Revenue in excess of billings	Revenue in excess of billings – Upon adoption of ASU No. 2016-13 and related amendments on January 1, 2020 (Note 2), we recorded an allowance for uncollectible accounts related to revenue in excess of billings. This allowance was not significant upon adoption, or as of September 30, 2020. Revenue in excess of billings, net of the allowance for uncollectible accounts, was comprised of the following: (in thousands) September 30, December 31, Conditional right to receive consideration $ 19,611 $ 24,499 Unconditional right to receive consideration 9,696 8,291 Revenue in excess of billings $ 29,307 $ 32,790
Intangibles	Intangibles – Intangibles were comprised of the following: September 30, 2020 December 31, 2019 (in thousands) Gross carrying amount Accumulated amortization Net carrying amount Gross carrying amount Accumulated amortization Net carrying amount Amortizable intangibles: Internal-use software $ 400,964 $ (325,746) $ 75,218 $ 380,905 $ (299,698) $ 81,207 Customer lists/relationships 328,967 (191,964) 137,003 348,055 (187,462) 160,593 Software to be sold 36,900 (22,827) 14,073 36,900 (19,657) 17,243 Technology-based intangibles 34,613 (26,863) 7,750 34,780 (22,122) 12,658 Trade names 30,098 (29,378) 720 32,505 (28,084) 4,421 Intangibles $ 831,542 $ (596,778) $ 234,764 $ 833,145 $ (557,023) $ 276,122
Estimated future amortization expense	Based on the intangibles in service as of September 30, 2020, estimated future amortization expense is as follows: (in thousands) Estimated Remainder of 2020 $ 23,996 2021 75,519 2022 51,087 2023 33,349 2024 18,185
Acquired intangibles	The following intangibles were acquired during the nine months ended September 30, 2020: (in thousands) Amount Weighted-average amortization period Internal-use software $ 28,268 3 Customer lists/relationships 21,627 7 Acquired intangibles $ 49,895 5
Goodwill	Goodwill – Changes in goodwill by reportable segment and in total for the nine months ended September 30, 2020 were as follows : (in thousands) Payments Cloud Solutions Promotional Solutions Checks Total Balance, December 31, 2019: Goodwill, gross $ 168,165 $ 432,984 $ 252,834 $ 434,812 $ 1,288,795 Accumulated impairment charges — (357,741) (126,567) — (484,308) Goodwill, net of accumulated impairment charges 168,165 75,243 126,267 434,812 804,487 Impairment charges (Note 7) — (4,317) (63,356) — (67,673) Currency translation adjustment — — (35) — (35) Balance, September 30, 2020 $ 168,165 $ 70,926 $ 62,876 $ 434,812 $ 736,779 Balance, September 30, 2020: Goodwill, gross $ 168,165 $ 432,984 $ 252,799 $ 434,812 $ 1,288,760 Accumulated impairment charges — (362,058) (189,923) — (551,981) Goodwill, net of accumulated impairment charges $ 168,165 $ 70,926 $ 62,876 $ 434,812 $ 736,779
Other non-current assets	Other non-current assets – Other non-current assets were comprised of the following: (in thousands) September 30, December 31, Postretirement benefit plan asset $ 61,366 $ 56,743 Prepaid product discounts 41,249 51,145 Loans and notes receivable from Safeguard distributors, net of allowance for doubtful accounts (1) 38,648 66,872 Cloud computing arrangements 19,617 — Deferred sales commissions (2) 10,106 9,682 Other 14,189 16,308 Other non-current assets $ 185,175 $ 200,750 (1) Amount Includes the non-current portion of loans and note receivables. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $2,935 as of September 30, 2020 and $3,511 as of December 31, 2019. (2) Amortization of deferred sales commissions was $2,756 for the nine months ended September 30, 2020 and $2,246 for the nine months ended September 30, 2019.
Loans and notes receivable by credit quality Indicator	The following table presents loans and notes receivable from Safeguard distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2020. There were no write-offs and no recoveries recorded during the nine months ended September 30, 2020. Loans and notes receivable from distributors amortized cost basis by origination year (in thousands) 2020 2019 2018 2017 2016 Prior Total Risk rating: 1-2 internal grade $ 1,361 $ 2,003 $ 23,843 $ 11,731 $ 216 $ 4,135 $ 43,289 3-4 internal grade — 2,572 — — — — 2,572 Loans and notes receivable $ 1,361 $ 4,575 $ 23,843 $ 11,731 $ 216 $ 4,135 $ 45,861
Changes in prepaid product discounts	Changes in prepaid product discounts during the nine months ended September 30, 2020 and 2019 were as follows: Nine Months Ended (in thousands) 2020 2019 Balance, beginning of year $ 51,145 $ 54,642 Additions (1) 13,259 15,275 Amortization (21,725) (17,861) Other (1,430) (308) Balance, end of period $ 41,249 $ 51,748 (1) Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $24,947 for the nine months ended September 30, 2020 and $20,370 for the nine months ended September 30, 2019.
Accrued liabilities	Accrued liabilities – Accrued liabilities were comprised of the following: (in thousands) September 30, December 31, Deferred revenue (1) $ 37,933 $ 46,098 Employee cash bonuses 24,980 36,918 Wages 14,261 6,937 Operating lease liabilities 12,769 12,898 Prepaid product discounts due within one year 6,028 14,709 Other 65,571 61,778 Accrued liabilities $ 161,542 $ 179,338 (1) $37,411 of the December 31, 2019 amount was recognized as revenue during the nine months ended September 30, 2020.
Supplemental cash flow information	Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows: (in thousands) September 30, September 30, Cash and cash equivalents $ 310,430 $ 73,472 Restricted cash and restricted cash equivalents included in funds held for customers 89,586 78,639 Total cash, cash equivalents, restricted cash and restricted cash equivalents $ 400,016 $ 152,111
Trade accounts receivable [Member]
Allowance for uncollectible accounts	Trade accounts receivable – Changes in the allowance for uncollectible accounts included within trade accounts receivable for the nine months ended September 30, 2020 and 2019 were as follows: Nine Months Ended (in thousands) 2020 2019 Balance, beginning of year $ 4,985 $ 3,639 Bad debt expense 4,174 3,718 Write-offs and other (2,671) (2,537) Balance, end of period $ 6,488 $ 4,820
Loans and notes receivable [Member]
Allowance for uncollectible accounts	Upon adoption of ASU No. 2016-13 and related amendments on January 1, 2020 (Note 2), we recorded an additional allowance for uncollectible accounts related to loans and notes receivable from Safeguard distributors. Changes in this allowance for the nine months ended September 30, 2020 and 2019 were as follows: Nine Months Ended (in thousands) 2020 2019 Balance, beginning of year $ 284 $ 284 Adoption of ASU No. 2016-13 (Note 2) 4,749 — Bad debt expense 5,647 — Exchange for customer lists (6,402) — Balance, end of period $ 4,278 $ 284

Earnings (loss) per share (Tabl

Earnings (loss) per share (Tables)	9 Months Ended
	Sep. 30, 2020
Earnings Per Share [Abstract]
Earnings (loss) per share	The following table reflects the calculation of basic and diluted earnings (loss) per share. During each period, certain stock options, as noted below, were excluded from the calculation of diluted earnings (loss) per share because their effect would have been antidilutive. Quarter Ended Nine Months Ended (in thousands, except per share amounts) 2020 2019 2020 2019 Earnings (loss) per share – basic: Net income (loss) $ 29,444 $ (318,493) $ (15,809) $ (244,721) Net income attributable to non-controlling interest (27) — (46) — Net income (loss) attributable to Deluxe 29,417 (318,493) (15,855) (244,721) Income allocated to participating securities (24) (24) (42) (79) Income (loss) attributable to Deluxe available to common shareholders $ 29,393 $ (318,517) $ (15,897) $ (244,800) Weighted-average shares outstanding 41,872 42,533 41,927 43,312 Earnings (loss) per share – basic $ 0.70 $ (7.49) $ (0.38) $ (5.65) Earnings (loss) per share – diluted: Net income (loss) $ 29,444 $ (318,493) $ (15,809) $ (244,721) Net income attributable to non-controlling interest (27) — (46) — Net income (loss) attributable to Deluxe 29,417 (318,493) (15,855) (244,721) Income allocated to participating securities — (24) (42) (79) Re-measurement of share-based awards classified as liabilities — — (794) — Income (loss) attributable to Deluxe available to common shareholders $ 29,417 $ (318,517) $ (16,691) $ (244,800) Weighted-average shares outstanding 41,872 42,533 41,927 43,312 Dilutive impact of potential common shares 119 — 40 — Weighted-average shares and potential common shares outstanding 41,991 42,533 41,967 43,312 Earnings (loss) per share – diluted $ 0.70 $ (7.49) $ (0.40) $ (5.65) Antidilutive options excluded from calculation 2,086 1,422 2,160 1,422

Other comprehensive income (l_2

Other comprehensive income (loss) (Tables)	9 Months Ended
	Sep. 30, 2020
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Reclassification adjustments	Reclassification adjustments – Information regarding amounts reclassified from accumulated other comprehensive loss to net income (loss) was as follows: Accumulated other comprehensive loss components Amounts reclassified from accumulated other comprehensive loss Affected line item in consolidated statements of comprehensive income (loss) Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 Realized (loss) gain on interest rate swap $ (326) $ 81 $ (514) $ 81 Interest expense Tax benefit (provision) 85 (21) 134 (21) Income tax (provision) benefit Realized (loss) gain on interest rate swap, net of tax (241) 60 (380) 60 Net income (loss) Amortization of postretirement benefit plan items: Prior service credit 355 355 1,066 1,066 Other income Net actuarial loss (575) (806) (1,725) (2,417) Other income Total amortization (220) (451) (659) (1,351) Other income Tax benefit 12 70 35 209 Income tax (provision) benefit Amortization of postretirement benefit plan items, net of tax (208) (381) (624) (1,142) Net income (loss) Total reclassifications, net of tax $ (449) $ (321) $ (1,004) $ (1,082)
Accumulated other comprehensive loss	Accumulated other comprehensive loss – Changes in the components of accumulated other comprehensive loss during the nine months ended September 30, 2020 were as follows: (in thousands) Postretirement benefit plans Net unrealized loss on available-for-sale debt securities (1) Net unrealized loss on cash flow hedge (2) Currency translation adjustment Accumulated other comprehensive loss Balance, December 31, 2019 $ (28,406) $ (275) $ (1,097) $ (18,169) $ (47,947) Other comprehensive income (loss) before reclassifications — 314 (5,240) (1,035) (5,961) Amounts reclassified from accumulated other comprehensive loss 624 — 380 — 1,004 Net current-period other comprehensive income (loss) 624 314 (4,860) (1,035) (4,957) Balance, September 30, 2020 $ (27,782) $ 39 $ (5,957) $ (19,204) $ (52,904) (1) Other comprehensive income before reclassifications is net of income tax expense of $110. (2) Other comprehensive loss before reclassifications is net of an income tax benefit of $1,840.

Fair value measurements (Tables

Fair value measurements (Tables)	9 Months Ended
	Sep. 30, 2020
Fair Value Disclosures [Abstract]
Fair value measurements	Asset impairment analyses completed during the nine months ended September 30, 2020 were as follows: Fair value measurements using Fair value as of measurement date Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs Impairment charge (in thousands) (Level 1) (Level 2) (Level 3) Cloud Solutions Web Hosting assets: Customer lists $ — $ — $ — $ — $ 8,397 Internal-use software 2,172 — — 2,172 6,932 Other — — — — 2,349 Cloud Solutions Web Hosting assets 17,678 Small business distributor 4,479 — — 4,479 5,108 Other assets 11,210 — — 11,210 7,514 Goodwill 67,673 Total $ 97,973
Fair value of financial instruments	Information regarding the fair values of our financial instruments was as follows: Fair value measurements using September 30, 2020 Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs (in thousands) Balance sheet location Carrying value Fair value Measured at fair value through comprehensive income (loss): Cash equivalents Cash and cash equivalents $ 35,009 $ 35,009 $ 35,009 $ — $ — Cash equivalents Funds held for customers $ 7,000 $ 7,000 $ 7,000 $ — $ — Available-for-sale debt securities Funds held for customers 16,613 16,613 — 16,613 — Derivative liability (Note 6) Other non-current liabilities (8,046) (8,046) — (8,046) — Amortized cost: Cash Cash and cash equivalents 275,421 275,421 275,421 — — Cash Funds held for customers 82,586 82,586 82,586 — — Loans and notes receivable from Safeguard distributors Other current and non-current assets 41,583 41,261 — — 41,261 Long-term debt Long-term debt 1,040,000 1,040,000 — 1,040,000 — Fair value measurements using December 31, 2019 Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs (in thousands) Balance sheet location Carrying value Fair value Measured at fair value through comprehensive income (loss): Cash equivalents Cash and cash equivalents $ 9,713 $ 9,713 $ 9,713 $ — $ — Cash equivalents Funds held for customers 18,000 18,000 18,000 — — Available-for-sale debt securities Funds held for customers 16,450 16,450 — 16,450 — Derivative liability (Note 6) Other non-current liabilities (1,480) (1,480) — (1,480) — Amortized cost: Cash Cash and cash equivalents 63,907 63,907 63,907 — — Cash Funds held for customers 83,191 83,191 83,191 — — Loans and notes receivable from Safeguard distributors Other current and non-current assets 70,383 68,887 — — 68,887 Long-term debt Long-term debt 883,500 883,500 — 883,500 —

Restructuring and integration_2

Restructuring and integration expense (Tables)	9 Months Ended
	Sep. 30, 2020
Restructuring and Related Activities [Abstract]
Restructuring and integration expense	Restructuring and integration expense is reflected on the consolidated statements of comprehensive income (loss) as follows: Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 Total cost of revenue $ (26) $ 1,419 $ 831 $ 2,365 Operating expenses 18,949 26,255 56,957 49,089 Restructuring and integration expense $ 18,923 $ 27,674 $ 57,788 $ 51,454 Restructuring and integration expense for each period was comprised of the following: Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 External consulting fees $ 14,898 $ 15,820 $ 37,136 $ 28,066 Employee severance benefits 752 5,033 10,870 9,794 Internal labor 2,218 3,078 5,200 8,927 Other 1,055 3,743 4,582 4,667 Restructuring and integration expense $ 18,923 $ 27,674 $ 57,788 $ 51,454
Changes in restructuring and integration accruals	Changes in our restructuring and integration accruals were as follows: (in thousands) Employee severance benefits Balance, December 31, 2019 $ 3,459 Charges 11,587 Reversals (717) Payments (11,985) Balance, September 30, 2020 $ 2,344

Income tax provision (Tables)

Income tax provision (Tables)	9 Months Ended
	Sep. 30, 2020
Income Tax Disclosure [Abstract]
Effective income tax rate reconciliation	The effective tax rate on pre-tax loss reconciles to the U.S. federal statutory tax rate as follows: Nine Months Ended September 30, 2020 Year Ended December 31, 2019 Income tax at federal statutory rate 21.0 % 21.0 % Goodwill impairment charges (654.9 %) (29.3 %) Net tax impact of share-based compensation (105.2 %) (1.1 %) Research and development tax credit (3.3 %) 0.6 % Change in valuation allowances — (4.5 %) Foreign tax rate differences 4.5 % 1.3 % State income tax expense, net of federal income tax benefit 0.2 % 4.9 % Other (16.4 %) (0.6 %) Effective tax rate (754.1 %) (7.7 %)

Postretirement benefits (Tables

Postretirement benefits (Tables)	9 Months Ended
	Sep. 30, 2020
Defined Benefit Plans and Other Postretirement Benefit Plans Disclosures [Abstract]
Components of net periodic benefit income	Postretirement benefit income is included in other income on the consolidated statements of comprehensive income (loss) and consisted of the following components: Quarter Ended Nine Months Ended (in thousands) 2020 2019 2020 2019 Interest cost $ 478 $ 682 $ 1,434 $ 2,046 Expected return on plan assets (1,905) (1,740) (5,714) (5,218) Amortization of prior service credit (355) (355) (1,066) (1,066) Amortization of net actuarial losses 575 806 1,725 2,417 Net periodic benefit income $ (1,207) $ (607) $ (3,621) $ (1,821)

Debt (Tables)

Debt (Tables)	9 Months Ended
	Sep. 30, 2020
Debt Disclosure [Abstract]
Credit facility	Daily average amounts outstanding under our credit facility were as follows: (in thousands) Nine Months Ended September 30, 2020 Year Ended Daily average amount outstanding $ 1,042,350 $ 925,715 Weighted-average interest rate 2.17 % 3.54 % The following table shows amounts available for borrowing under our revolving credit facility as of September 30, 2020. In October 2020, we repaid $140,000 of the amount drawn on the facility. This amount remains available to us for borrowing. (in thousands) Total Revolving credit facility commitment $ 1,150,000 Amount drawn on revolving credit facility (1,040,000) Outstanding letters of credit (1) (7,428) Net available for borrowing as of September 30, 2020 $ 102,572 (1) We use standby letters of credit to collateralize certain obligations related primarily to our self-insured workers’ compensation claims, as well as claims for environmental matters, as required by certain states. These letters of credit reduce the amount available for borrowing under our revolving credit facility.

Business segment information (T

Business segment information (Tables)	9 Months Ended
	Sep. 30, 2020
Segment Reporting [Abstract]
Business segment information	The following is our segment information for the quarters and nine months ended September 30, 2020 and 2019. The segment information for 2019 has been revised to reflect our current segment structure. Quarter Ended September 30, Nine Months Ended September 30, (in thousands) 2020 2019 2020 2019 Payments: Revenue $ 74,675 $ 64,634 $ 223,886 $ 193,888 Adjusted EBITDA 16,746 17,199 50,352 52,037 Cloud Solutions: Revenue 63,758 79,976 193,600 237,178 Adjusted EBITDA 16,425 20,216 45,494 56,362 Promotional Solutions: Revenue 124,929 156,835 385,667 468,209 Adjusted EBITDA 21,478 22,909 46,529 68,787 Checks: Revenue 176,099 192,148 533,135 587,370 Adjusted EBITDA 84,954 98,782 258,392 300,887 Total segment: Revenue $ 439,461 $ 493,593 $ 1,336,288 $ 1,486,645 Adjusted EBITDA 139,603 159,106 400,767 478,073
Reconciliation of adjusted EBITDA to pretax income (loss)	The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes: Quarter Ended September 30, Nine Months Ended September 30, (in thousands) 2020 2019 2020 2019 Total segment adjusted EBITDA $ 139,603 $ 159,106 $ 400,767 $ 478,073 Corporate operations (37,090) (39,770) (131,101) (127,543) Depreciation and amortization (27,972) (30,494) (83,065) (95,430) Interest expense (5,083) (8,710) (18,254) (27,251) Pre-tax income attributable to non-controlling interest 21 — 46 — Asset impairment charges (2,760) (390,980) (97,973) (390,980) Restructuring, integration and other costs (18,941) (29,723) (59,064) (53,699) CEO transition costs (1) — (1,145) (10) (8,539) Share-based compensation expense (6,240) (5,356) (15,335) (14,016) Acquisition transaction costs — (13) (9) (193) Certain legal-related expenses — — 2,165 (6,417) Loss on sales of customer lists — (125) (18) (224) Income (loss) before income taxes $ 41,538 $ (347,210) $ (1,851) $ (246,219)
Revenue disaggregated by product and service offerings	The following tables present revenue disaggregated by our product and service offerings. In conjunction with the realignment of our reportable segments on January 1, 2020, we refined the disaggregation of our revenue by product and service offering. As such, certain amounts reported in the prior year have been revised from previously reported amounts. Quarter Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 176,099 $ 176,099 Forms and other products — — 77,492 — 77,492 Treasury management solutions 55,418 — — — 55,418 Marketing and promotional solutions — — 47,437 — 47,437 Web and hosted solutions — 33,250 — — 33,250 Data-driven marketing solutions — 30,508 — — 30,508 Other payments solutions 19,257 — — — 19,257 Total revenue $ 74,675 $ 63,758 $ 124,929 $ 176,099 $ 439,461 Quarter Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 192,148 $ 192,148 Forms and other products — — 86,184 — 86,184 Treasury management solutions 45,836 — — — 45,836 Marketing and promotional solutions — — 70,651 — 70,651 Web and hosted solutions — 38,892 — — 38,892 Data-driven marketing solutions — 41,084 — — 41,084 Other payments solutions 18,798 — — — 18,798 Total revenue $ 64,634 $ 79,976 $ 156,835 $ 192,148 $ 493,593 Nine Months Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 533,135 $ 533,135 Forms and other products — — 234,735 — 234,735 Treasury management solutions 167,078 — — — 167,078 Marketing and promotional solutions — — 150,932 — 150,932 Web and hosted solutions — 104,673 — — 104,673 Data-driven marketing solutions — 88,927 — — 88,927 Other payments solutions 56,808 — — — 56,808 Total revenue $ 223,886 $ 193,600 $ 385,667 $ 533,135 $ 1,336,288 Nine Months Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated Checks $ — $ — $ — $ 587,370 $ 587,370 Forms and other products — — 257,553 — 257,553 Treasury management solutions 136,782 — — — 136,782 Marketing and promotional solutions — — 210,656 — 210,656 Web and hosted solutions — 120,514 — — 120,514 Data-driven marketing solutions — 116,664 — — 116,664 Other payments solutions 57,106 — — — 57,106 Total revenue $ 193,888 $ 237,178 $ 468,209 $ 587,370 $ 1,486,645
Revenue disaggregated by geography	The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed: Quarter Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 66,377 $ 55,755 $ 118,454 $ 170,865 $ 411,451 Foreign, primarily Canada and Australia 8,298 8,003 6,475 5,234 28,010 Total revenue $ 74,675 $ 63,758 $ 124,929 $ 176,099 $ 439,461 Quarter Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 56,088 $ 71,300 $ 150,336 $ 186,659 $ 464,383 Foreign, primarily Canada and Australia 8,546 8,676 6,499 5,489 29,210 Total revenue $ 64,634 $ 79,976 $ 156,835 $ 192,148 $ 493,593 Nine Months Ended September 30, 2020 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 198,965 $ 169,917 $ 369,023 $ 516,961 $ 1,254,866 Foreign, primarily Canada and Australia 24,921 23,683 16,644 16,174 81,422 Total revenue $ 223,886 $ 193,600 $ 385,667 $ 533,135 $ 1,336,288 Nine Months Ended September 30, 2019 (in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated United States $ 169,130 $ 210,929 $ 448,049 $ 570,565 $ 1,398,673 Foreign, primarily Canada and Australia 24,758 26,249 20,160 16,805 87,972 Total revenue $ 193,888 $ 237,178 $ 468,209 $ 587,370 $ 1,486,645

Consolidated financial statem_3

Consolidated financial statements (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Payments for acquisitions, net of cash acquired		$ 0
Other	$ 1,326	3,147
Net cash used by investing activities	(31,668)	(46,532)
Other	(2,734)	(5,001)
Net cash used by financing activities	93,359	(157,244)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	$ 225,205	6,852
As previously reported [Member]
Payments for acquisitions, net of cash acquired		(1,598)
Other		1,398
Net cash used by investing activities		(49,879)
Other		(1,654)
Net cash used by financing activities		(153,897)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents		6,852
Adjustment [Member]
Payments for acquisitions, net of cash acquired		1,598
Other		1,749
Net cash used by investing activities		3,347
Other		(3,347)
Net cash used by financing activities		(3,347)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents		$ 0

New accounting pronouncements_2

New accounting pronouncements (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
New accounting pronouncements [Line Items]
Retained earnings	$ 510,805	$ 572,596
Cloud computing implementation costs	$ 19,617	0
Minimum [Member]
New accounting pronouncements [Line Items]
Interest rate, loans and notes receivable	6.00%
Maximum [Member]
New accounting pronouncements [Line Items]
Interest rate, loans and notes receivable	8.00%
Accounting Standards Update No. 2016-13 [Member] | Adoption of Accounting Standards Update [Member]
New accounting pronouncements [Line Items]
Retained earnings		$ (3,640)

Supplemental balance sheet an_3

Supplemental balance sheet and cash flow information (allowances for uncollectible accounts, inventories and supplies) (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Accounts receivable, allowance for uncollectible accounts [Roll Forward]
Balance, beginning of year	$ 4,985	$ 3,639
Bad debt expense	4,174	3,718
Write-offs and other	(2,671)	(2,537)
Balance, end of period	6,488	$ 4,820
Inventories and supplies
Raw materials	7,025		$ 6,977
Semi-finished goods	7,151		7,368
Finished goods	33,144		21,982
Supplies	3,192		3,594
Inventories and supplies	$ 50,512		$ 39,921

Supplemental balance sheet an_4

Supplemental balance sheet and cash flow information (available-for-sale debt securities) (Details) - USD ($) $ in Thousands	Sep. 30, 2020		Dec. 31, 2019
Available-for-sale debt securities [Line Items]
Fair value	$ 23,613
Expected maturities of available-for-sale debt securities
Due in one year or less	13,057
Due in two to five years	6,595
Due in six to ten years	3,961
Fair value	23,613
Funds held for customers [Member]
Available-for-sale debt securities [Line Items]
Cost	23,476	[1]	$ 34,754	[2]
Gross unrealized gains	137	[1]	0	[2]
Gross unrealized losses	0	[1]	(304)	[2]
Fair value	23,613	[1]	34,450	[2]
Cash	82,586		83,191
Expected maturities of available-for-sale debt securities
Fair value	23,613	[1]	34,450	[2]
Funds held for customers [Member] | Money market securities [Member] | Domestic [Member]
Available-for-sale debt securities [Line Items]
Cost	7,000		18,000
Gross unrealized gains	0		0
Gross unrealized losses	0		0
Fair value	7,000		18,000
Expected maturities of available-for-sale debt securities
Fair value	7,000		18,000
Funds held for customers [Member] | Canadian and provincial government securities [Member]
Available-for-sale debt securities [Line Items]
Cost	8,968		9,056
Gross unrealized gains	137		0
Gross unrealized losses	0		(304)
Fair value	9,105		8,752
Expected maturities of available-for-sale debt securities
Fair value	9,105		8,752
Funds held for customers [Member] | Canadian guaranteed investment certificates [Member]
Available-for-sale debt securities [Line Items]
Cost	7,508		7,698
Gross unrealized gains	0		0
Gross unrealized losses	0		0
Fair value	7,508		7,698
Expected maturities of available-for-sale debt securities
Fair value	$ 7,508		$ 7,698
[1]	Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2020, also included cash of $82,586.
[2]	Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2019, also included cash of $83,191.

Supplemental balance sheet an_5

Supplemental balance sheet and cash flow information (revenue in excess of billings) (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Revenue in excess of billings
Conditional right to receive consideration	$ 19,611	$ 24,499
Unconditional right to receive consideration	9,696	8,291
Revenue in excess of billings	$ 29,307	$ 32,790

Supplemental balance sheet an_6

Supplemental balance sheet and cash flow information (intangibles) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Amortizable intangibles [Line Items]
Gross carrying amount	$ 831,542		$ 831,542		$ 833,145
Accumulated amortization	(596,778)		(596,778)		(557,023)
Net carrying amount	234,764		234,764		276,122
Acquired intangibles			$ 49,895
Acquired intangibles, weighted-average amortization period (in years)			5 years
Amortization of intangibles	22,515	$ 26,736	$ 67,555	$ 83,224
Estimated future amortization expense
Remainder of 2020	23,996		23,996
2021	75,519		75,519
2022	51,087		51,087
2023	33,349		33,349
2024	18,185		18,185
Internal-use software [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	400,964		400,964		380,905
Accumulated amortization	(325,746)		(325,746)		(299,698)
Net carrying amount	75,218		75,218		81,207
Acquired intangibles			$ 28,268
Acquired intangibles, weighted-average amortization period (in years)			3 years
Customer lists/relationships [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	328,967		$ 328,967		348,055
Accumulated amortization	(191,964)		(191,964)		(187,462)
Net carrying amount	137,003		137,003		160,593
Acquired intangibles			$ 21,627
Acquired intangibles, weighted-average amortization period (in years)			7 years
Software to be sold [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	36,900		$ 36,900		36,900
Accumulated amortization	(22,827)		(22,827)		(19,657)
Net carrying amount	14,073		14,073		17,243
Technology-based intangibles [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	34,613		34,613		34,780
Accumulated amortization	(26,863)		(26,863)		(22,122)
Net carrying amount	7,750		7,750		12,658
Trade names [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	30,098		30,098		32,505
Accumulated amortization	(29,378)		(29,378)		(28,084)
Net carrying amount	$ 720		$ 720		$ 4,421

Supplemental balance sheet an_7

Supplemental balance sheet and cash flow information (goodwill) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Mar. 31, 2020	Sep. 30, 2020
Goodwill [Roll Forward]
Goodwill, gross, beginning of year		$ 1,288,795	$ 1,288,795
Accumulated impairment charges, beginning of year		(484,308)	(484,308)
Goodwill, net of accumulated impairment charges, beginning of year		804,487	804,487
Impairment charges (Note 7)	$ 0	(67,673)	(67,673)
Currency translation adjustment			(35)
Goodwill, gross, end of period	1,288,760		1,288,760
Accumulated impairment charges, end of period	(551,981)		(551,981)
Goodwill, net of accumulated impairment charges, end of period	736,779		736,779
Reportable business segments [Member] | Payments [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year		168,165	168,165
Accumulated impairment charges, beginning of year		0	0
Goodwill, net of accumulated impairment charges, beginning of year		168,165	168,165
Goodwill, gross, end of period	168,165		168,165
Accumulated impairment charges, end of period	0		0
Goodwill, net of accumulated impairment charges, end of period	168,165		168,165
Reportable business segments [Member] | Cloud Solutions [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year		432,984	432,984
Accumulated impairment charges, beginning of year		(357,741)	(357,741)
Goodwill, net of accumulated impairment charges, beginning of year		75,243	75,243
Impairment charges (Note 7)			(4,317)
Goodwill, gross, end of period	432,984		432,984
Accumulated impairment charges, end of period	(362,058)		(362,058)
Goodwill, net of accumulated impairment charges, end of period	70,926		70,926
Reportable business segments [Member] | Promotional Solutions [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year		252,834	252,834
Accumulated impairment charges, beginning of year		(126,567)	(126,567)
Goodwill, net of accumulated impairment charges, beginning of year		126,267	126,267
Impairment charges (Note 7)			(63,356)
Currency translation adjustment			(35)
Goodwill, gross, end of period	252,799		252,799
Accumulated impairment charges, end of period	(189,923)		(189,923)
Goodwill, net of accumulated impairment charges, end of period	62,876		62,876
Reportable business segments [Member] | Checks [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year		434,812	434,812
Accumulated impairment charges, beginning of year		0	0
Goodwill, net of accumulated impairment charges, beginning of year		$ 434,812	434,812
Goodwill, gross, end of period	434,812		434,812
Accumulated impairment charges, end of period	0		0
Goodwill, net of accumulated impairment charges, end of period	$ 434,812		$ 434,812

Supplemental balance sheet an_8

Supplemental balance sheet and cash flow information (other non-current assets, accrued liabilities) (Details) - USD ($) $ in Thousands		9 Months Ended
		Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Dec. 31, 2019
Other non-current assets
Postretirement benefit plan asset				$ 61,366	$ 56,743
Prepaid product discounts		$ 51,145	$ 51,748	41,249	51,145
Loans and notes receivable from Safeguard distributors, net of allowance for doubtful accounts	[1]			38,648	66,872
Cloud computing arragements				19,617	0
Deferred sales commissions	[2]			10,106	9,682
Other				14,189	16,308
Other non-current assets				185,175	200,750
Amortization of deferred sales commissions		2,756	2,246
Prepaid product discounts [Roll Forward]
Balance, beginning of year		51,145	54,642
Additions	[3]	13,259	15,275
Amortization		(21,725)	(17,861)
Other		(1,430)	(308)
Balance, end of period		41,249	51,748
Prepaid product discount payments		24,947	20,370
Accrued liabilities
Deferred revenue	[4]			37,933	46,098
Employee cash bonuses				24,980	36,918
Wages				14,261	6,937
Operating lease liabilities				12,769	12,898
Prepaid product discounts due within one year				6,028	14,709
Other				65,571	61,778
Accrued liabilities				161,542	179,338
Deferred revenue recognized		37,411
Loans and notes receivable from distributors [Member]
Loans and notes receivable from distributors [Line Items]
Loans and notes receivable, current				2,935	$ 3,511
Balance, beginning of year		284	284
Bad debt expense		5,647	0
Exchange for customer lists		(6,402)	0
Balance, end of period		4,278	$ 284
Write-offs		0
Recoveries		0
2020				1,361
2019				4,575
2018				23,843
2017				11,731
2016				216
Prior				4,135
Total				45,861
Loans and notes receivable from distributors [Member] | 1-2 internal grade member [Member]
Loans and notes receivable from distributors [Line Items]
2020				1,361
2019				2,003
2018				23,843
2017				11,731
2016				216
Prior				4,135
Total				43,289
Loans and notes receivable from distributors [Member] | 3-4 internal grade [Member]
Loans and notes receivable from distributors [Line Items]
2020				0
2019				2,572
2018				0
2017				0
2016				0
Prior				0
Total				$ 2,572
Loans and notes receivable from distributors [Member] | Accounting Standards Update No. 2016-13 [Member] | Adoption of Accounting Standards Update [Member]
Loans and notes receivable from distributors [Line Items]
Balance, beginning of year		$ 4,749
[1]	Amount Includes the non-current portion of loans and note receivables. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $2,935 as of September 30, 2020 and $3,511 as of December 31, 2019.
[2]	Amortization of deferred sales commissions was $2,756 for the nine months ended September 30, 2020 and $2,246 for the nine months ended September 30, 2019.
[3]	Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $24,947 for the nine months ended September 30, 2020 and $20,370 for the nine months ended September 30, 2019.
[4]	$37,411 of the December 31, 2019 amount was recognized as revenue during the nine months ended September 30, 2020.

Supplemental balance sheet an_9

Supplemental balance sheet and cash flow information (supplemental cash flow information) (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Dec. 31, 2018
Cash and cash equivalents	$ 310,430	$ 73,620	$ 73,472
Total cash, cash equivalents, restricted cash and restricted cash equivalents	400,016	$ 174,811	152,111	$ 145,259
Funds held for customers [Member]
Restricted cash and restricted cash equivalents included in funds held for customers	$ 89,586		$ 78,639

Earnings (loss) per share (Deta

Earnings (loss) per share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Earnings (loss) per share - basic:
Net income (loss)	$ 29,444	$ (318,493)	$ (15,809)	$ (244,721)
Net income attributable to non-controlling interest	(27)	0	(46)	0
Net income (loss) attributable to Deluxe	29,417	(318,493)	(15,855)	(244,721)
Income allocated to participating securities	(24)	(24)	(42)	(79)
Income (loss) attributable to Deluxe available to common shareholders	$ 29,393	$ (318,517)	$ (15,897)	$ (244,800)
Weighted-average shares outstanding	41,872	42,533	41,927	43,312
Earnings (loss) per share - basic	$ 0.70	$ (7.49)	$ (0.38)	$ (5.65)
Earnings (loss) per share - diluted:
Net income (loss)	$ 29,444	$ (318,493)	$ (15,809)	$ (244,721)
Net income attributable to non-controlling interest	(27)	0	(46)	0
Net income (loss) attributable to Deluxe	29,417	(318,493)	(15,855)	(244,721)
Income allocated to participating securities	0	(24)	(42)	(79)
Re-measurement of share-based awards classified as liabilities	0	0	(794)	0
Income (loss) attributable to Deluxe available to common shareholders	$ 29,417	$ (318,517)	$ (16,691)	$ (244,800)
Weighted-average shares outstanding	41,872	42,533	41,927	43,312
Dilutive impact of potential common shares	119	0	40	0
Weighted-average shares and potential common shares outstanding	41,991	42,533	41,967	43,312
Earnings (loss) per share - diluted	$ 0.70	$ (7.49)	$ (0.40)	$ (5.65)
Antidilutive options excluded from calculation	2,086	1,422	2,160	1,422

Other comprehensive income (l_3

Other comprehensive income (loss) (reclassification adjustments) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Reclassification adjustments [Line Items]
Total reclassifications, net of tax	$ (449)	$ (321)	$ (1,004)	$ (1,082)
Prior service credit [Member]
Reclassification adjustments [Line Items]
Amounts reclassified from accumulated other comprehensive loss	355	355	1,066	1,066
Net actuarial loss [Member]
Reclassification adjustments [Line Items]
Amounts reclassified from accumulated other comprehensive loss	(575)	(806)	(1,725)	(2,417)
Postretirement benefit plans [Member]
Reclassification adjustments [Line Items]
Amounts reclassified from accumulated other comprehensive loss	(220)	(451)	(659)	(1,351)
Tax benefit	12	70	35	209
Total reclassifications, net of tax	(208)	(381)	(624)	(1,142)
Realized (loss) gain on interest rate swap [Member]
Reclassification adjustments [Line Items]
Amounts reclassified from accumulated other comprehensive loss	(326)	81	(514)	81
Tax benefit	85	(21)	134	(21)
Total reclassifications, net of tax	$ (241)	$ 60	$ (380)	$ 60

Other comprehensive income (l_4

Other comprehensive income (loss) (accumulated other comprehensive loss) (Details) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Accumulated other comprehensive loss [Line Items]
Amounts reclassified from accumulated other comprehensive loss		$ 449	$ 321	$ 1,004	$ 1,082
Postretirement benefit plans [Member]
Accumulated other comprehensive loss [Line Items]
Balance, beginning of year				(28,406)
Other comprehensive income (loss) before reclassifications				0
Amounts reclassified from accumulated other comprehensive loss		208	381	624	1,142
Net current-period other comprehensive income (loss)				624
Balance, end of period		(27,782)		(27,782)
Net unrealized loss on available-for-sale debt securities [Member]
Accumulated other comprehensive loss [Line Items]
Balance, beginning of year				(275)
Other comprehensive income (loss) before reclassifications	[1]			314
Amounts reclassified from accumulated other comprehensive loss				0
Net current-period other comprehensive income (loss)				314
Balance, end of period		39		39
Unrealized gain on securities arising during the period, tax				110
Net unrealized loss on cash flow hedge [Member]
Accumulated other comprehensive loss [Line Items]
Balance, beginning of year				(1,097)
Other comprehensive income (loss) before reclassifications	[2]			(5,240)
Amounts reclassified from accumulated other comprehensive loss		241	$ (60)	380	$ (60)
Net current-period other comprehensive income (loss)				(4,860)
Balance, end of period		(5,957)		(5,957)
Unrealized loss on cash flow hedge arising during the period, tax				(1,840)
Currency translation adjustment [Member]
Accumulated other comprehensive loss [Line Items]
Balance, beginning of year				(18,169)
Other comprehensive income (loss) before reclassifications				(1,035)
Amounts reclassified from accumulated other comprehensive loss				0
Net current-period other comprehensive income (loss)				(1,035)
Balance, end of period		(19,204)		(19,204)
Accumulated other comprehensive loss [Member]
Accumulated other comprehensive loss [Line Items]
Balance, beginning of year				(47,947)
Other comprehensive income (loss) before reclassifications				(5,961)
Amounts reclassified from accumulated other comprehensive loss				1,004
Net current-period other comprehensive income (loss)				(4,957)
Balance, end of period		$ (52,904)		$ (52,904)
[1]	Other comprehensive income before reclassifications is net of income tax expense of $110.
[2]	Other comprehensive loss before reclassifications is net of an income tax benefit of $1,840.

Derivative financial instrume_2

Derivative financial instruments (Details) - Interest rate swap [Member] - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Jul. 19, 2019
Derivative [Line Items]
Interest rate swap amount			$ 200,000
Derivative fixed interest rate			1.798%
Fair value of derivative liability	$ 8,046	$ 1,480

Fair value measurements (goodwi

Fair value measurements (goodwill and non-recurring asset impairment analyses) (Details) $ in Thousands	Jul. 01, 2020USD ($)reporting_units	Sep. 30, 2020USD ($)	Mar. 31, 2020USD ($)reporting_units	Sep. 30, 2019USD ($)	Sep. 30, 2020USD ($)	Sep. 30, 2019USD ($)	Jan. 01, 2020USD ($)	Dec. 31, 2019USD ($)
Goodwill impairment and non-recurring fair value measurements [Line Items]
Goodwill impairment charges		$ 0	$ 67,673		$ 67,673
Goodwill		736,779			736,779			$ 804,487
Total impairment charge		2,760		$ 390,980	97,973	$ 390,980
Direct-to-Consumer reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value							$ 35,000
Percentage of fair value in excess of carrying value							26.00%
Reporting units for which quantitative analysis completed [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Number of reporting units | reporting_units	2		2
Reporting units for which quantitative analysis completed [Member] | Minimum [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value							$ 37,000
Percentage of fair value in excess of carrying value							121.00%
Reporting units for which quantitative analysis completed [Member] | Maximum [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value							$ 954,000
Percentage of fair value in excess of carrying value							189.00%
Promotional Solutions reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value	$ 210,000
Percentage of fair value in excess of carrying value	132.00%
Goodwill impairment charges			$ 63,356
Goodwill			62,785
Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Goodwill impairment charges			4,317
Reporting units for which qualitative analysis completed [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Number of reporting units | reporting_units	2
Payments reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value							$ 490,000
Percentage of fair value in excess of carrying value							189.00%
Checks reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value							$ 955,000
Percentage of fair value in excess of carrying value							180.00%
Cloud Data Analytics reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Amount of fair value in excess of carrying value	$ 100,000
Percentage of fair value in excess of carrying value	63.00%
Non-recurring fair value measurement [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Other assets		11,210			11,210
Non-recurring fair value measurement [Member] | Assets held for sale [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Asset impairment charges					7,514
Non-recurring fair value measurement [Member] | Small business distributors [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Estimated fair value, intangibles		$ 4,479			$ 4,479
Non-recurring fair value measurement [Member] | Small business distributors [Member] | Measurement input, revenue growth rate [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Intangibles fair value inputs		0.00%			0.00%
Non-recurring fair value measurement [Member] | Small business distributors [Member] | Measurement input, gross margin growth rate [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Intangibles fair value inputs		1.00%			1.00%
Non-recurring fair value measurement [Member] | Small business distributors [Member] | Measurement input, discount rate [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Intangibles fair value inputs		11.00%			11.00%
Non-recurring fair value measurement [Member] | Amortizable intangibles [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Asset impairment charges			$ 17,678
Non-recurring fair value measurement [Member] | Amortizable intangibles [Member] | Cloud Solutions Web Hosting reporting unit [Member] | Measurement input, revenue growth rate [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Intangibles fair value inputs			(31.00%)
Non-recurring fair value measurement [Member] | Amortizable intangibles [Member] | Cloud Solutions Web Hosting reporting unit [Member] | Measurement input, gross margin growth rate [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Intangibles fair value inputs			(5.20%)
Non-recurring fair value measurement [Member] | Amortizable intangibles [Member] | Cloud Solutions Web Hosting reporting unit [Member] | Measurement input, discount rate [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Intangibles fair value inputs			9.00%
Non-recurring fair value measurement [Member] | Customer lists/relationships [Member] | Small business distributors [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Asset impairment charges		$ 2,356	$ 2,752		$ 5,108
Non-recurring fair value measurement [Member] | Customer lists/relationships [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Asset impairment charges			8,397
Estimated fair value, intangibles			0
Non-recurring fair value measurement [Member] | Internal-use software [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Asset impairment charges			6,932
Estimated fair value, intangibles			2,172
Non-recurring fair value measurement [Member] | Other intangible assets [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Asset impairment charges			2,349
Estimated fair value, intangibles			0
Non-recurring fair value measurement [Member] | Significant unobservable inputs (Level 3) [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Other assets		11,210			11,210
Non-recurring fair value measurement [Member] | Significant unobservable inputs (Level 3) [Member] | Small business distributors [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Estimated fair value, intangibles		$ 4,479			$ 4,479
Non-recurring fair value measurement [Member] | Significant unobservable inputs (Level 3) [Member] | Customer lists/relationships [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Estimated fair value, intangibles			0
Non-recurring fair value measurement [Member] | Significant unobservable inputs (Level 3) [Member] | Internal-use software [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Estimated fair value, intangibles			2,172
Non-recurring fair value measurement [Member] | Significant unobservable inputs (Level 3) [Member] | Other intangible assets [Member] | Cloud Solutions Web Hosting reporting unit [Member]
Goodwill impairment and non-recurring fair value measurements [Line Items]
Estimated fair value, intangibles			$ 0

Fair value measurements (financ

Fair value measurements (financial instruments) (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020		Dec. 31, 2019
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	$ 23,613
Derivative liability (Note 6)	(8,046)		$ (1,480)
Cash, fair value	35,009		9,713
Loans and notes receivable from Safeguard distributors	41,583		70,383
Loans and notes receivable from Safeguard distributors, fair value	41,261		68,887
Long-term debt	1,040,000		883,500
Long-term debt, fair value	1,040,000		883,500
Recurring fair value measurements [Member]
Fair value measurements, financial instruments [Line Items]
Derivative liability (Note 6)	(8,046)		(1,480)
Quoted prices in active markets for identical assets (Level 1) [Member]
Fair value measurements, financial instruments [Line Items]
Loans and notes receivable from Safeguard distributors, fair value	0		0
Long-term debt, fair value	0		0
Quoted prices in active markets for identical assets (Level 1) [Member] | Recurring fair value measurements [Member]
Fair value measurements, financial instruments [Line Items]
Derivative liability (Note 6)	0		0
Significant other observable inputs (Level 2) [Member]
Fair value measurements, financial instruments [Line Items]
Loans and notes receivable from Safeguard distributors, fair value	0		0
Long-term debt, fair value	1,040,000		883,500
Significant other observable inputs (Level 2) [Member] | Recurring fair value measurements [Member]
Fair value measurements, financial instruments [Line Items]
Derivative liability (Note 6)	(8,046)		(1,480)
Significant unobservable inputs (Level 3) [Member]
Fair value measurements, financial instruments [Line Items]
Loans and notes receivable from Safeguard distributors, fair value	41,261		68,887
Long-term debt, fair value	0		0
Significant unobservable inputs (Level 3) [Member] | Recurring fair value measurements [Member]
Fair value measurements, financial instruments [Line Items]
Derivative liability (Note 6)	0		0
Cash and cash equivalents [Member]
Fair value measurements, financial instruments [Line Items]
Cash	275,421		63,907
Cash and cash equivalents [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash equivalents	35,009		9,713
Cash and cash equivalents [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	35,009		9,713
Cash and cash equivalents [Member] | Quoted prices in active markets for identical assets (Level 1) [Member]
Fair value measurements, financial instruments [Line Items]
Cash	275,421		63,907
Cash and cash equivalents [Member] | Quoted prices in active markets for identical assets (Level 1) [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	35,009		9,713
Cash and cash equivalents [Member] | Significant other observable inputs (Level 2) [Member]
Fair value measurements, financial instruments [Line Items]
Cash	0		0
Cash and cash equivalents [Member] | Significant other observable inputs (Level 2) [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	0		0
Cash and cash equivalents [Member] | Significant unobservable inputs (Level 3) [Member]
Fair value measurements, financial instruments [Line Items]
Cash	0		0
Cash and cash equivalents [Member] | Significant unobservable inputs (Level 3) [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	0		0
Funds held for customers [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	23,613	[1]	34,450	[2]
Cash	82,586		83,191
Funds held for customers [Member] | Canadian guaranteed investment certificates [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	7,508		7,698
Funds held for customers [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash equivalents	7,000		18,000
Funds held for customers [Member] | Foreign debt securities [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	16,613		16,450
Funds held for customers [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	7,000		18,000
Funds held for customers [Member] | Recurring fair value measurements [Member] | Foreign debt securities [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	16,613		16,450
Funds held for customers [Member] | Quoted prices in active markets for identical assets (Level 1) [Member]
Fair value measurements, financial instruments [Line Items]
Cash	82,586		83,191
Funds held for customers [Member] | Quoted prices in active markets for identical assets (Level 1) [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	7,000		18,000
Funds held for customers [Member] | Quoted prices in active markets for identical assets (Level 1) [Member] | Recurring fair value measurements [Member] | Foreign debt securities [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	0		0
Funds held for customers [Member] | Significant other observable inputs (Level 2) [Member]
Fair value measurements, financial instruments [Line Items]
Cash	0		0
Funds held for customers [Member] | Significant other observable inputs (Level 2) [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	0		0
Funds held for customers [Member] | Significant other observable inputs (Level 2) [Member] | Recurring fair value measurements [Member] | Foreign debt securities [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	16,613		16,450
Funds held for customers [Member] | Significant unobservable inputs (Level 3) [Member]
Fair value measurements, financial instruments [Line Items]
Cash	0		0
Funds held for customers [Member] | Significant unobservable inputs (Level 3) [Member] | Recurring fair value measurements [Member] | Money market securities [Member]
Fair value measurements, financial instruments [Line Items]
Cash, fair value	0		0
Funds held for customers [Member] | Significant unobservable inputs (Level 3) [Member] | Recurring fair value measurements [Member] | Foreign debt securities [Member]
Fair value measurements, financial instruments [Line Items]
Available-for-sale debt securities (funds held for customers)	$ 0		$ 0
Minimum [Member] | Funds held for customers [Member] | Canadian guaranteed investment certificates [Member]
Fair value measurements, financial instruments [Line Items]
Maturity period, debt securities	1 year
Maximum [Member] | Funds held for customers [Member] | Canadian guaranteed investment certificates [Member]
Fair value measurements, financial instruments [Line Items]
Maturity period, debt securities	2 years
[1]	Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2020, also included cash of $82,586.
[2]	Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2019, also included cash of $83,191.

Restructuring and integration_3

Restructuring and integration expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Restructuring and integration expense [Line Items]
Restructuring and integration expense	$ 18,923	$ 27,674	$ 57,788	$ 51,454
Total cost of revenue [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	(26)	1,419	831	2,365
Operating expenses [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	18,949	26,255	56,957	49,089
External consulting fees [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	14,898	15,820	37,136	28,066
Employee severance benefits [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense			11,587
Restructuring charges, net	752	5,033	10,870	9,794
Internal labor [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	2,218	3,078	5,200	8,927
Other [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	$ 1,055	$ 3,743	$ 4,582	$ 4,667

Restructuring and integration_4

Restructuring and integration expense (accruals) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Restructuring Cost and Reserve [Line Items]
Charges	$ 18,923	$ 27,674	$ 57,788	$ 51,454
Employee severance benefits [Member]
Restructuring Cost and Reserve [Line Items]
Balance, December 31, 2019			3,459
Charges			11,587
Reversals			(717)
Payments			(11,985)
Balance, September 30, 2020	$ 2,344		$ 2,344

Income tax provision (Details)

Income tax provision (Details)	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Reconciliation of effective tax rate
Income tax at federal statutory rate	21.00%	21.00%
Goodwill impairment charges	(654.90%)	(29.30%)
Net tax impact of share-based compensation	(105.20%)	(1.10%)
Research and development tax credit	(3.30%)	0.60%
Change in valuation allowances	0.00%	(4.50%)
Foreign tax rate differences	4.50%	1.30%
State income tax, net of federal income tax benefit	0.20%	4.90%
Other	(16.40%)	(0.60%)
Effective tax rate	(754.10%)	(7.70%)

Postretirement benefits (Detail

Postretirement benefits (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Net periodic benefit income
Interest cost	$ 478	$ 682	$ 1,434	$ 2,046
Expected return on plan assets	(1,905)	(1,740)	(5,714)	(5,218)
Amortization of prior service credit	(355)	(355)	(1,066)	(1,066)
Amortization of net actuarial losses	575	806	1,725	2,417
Net periodic benefit income	$ (1,207)	$ (607)	$ (3,621)	$ (1,821)

Debt (Details)

Debt (Details) - USD ($) $ in Thousands		Oct. 30, 2020	Jul. 17, 2020	Mar. 12, 2020	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Jul. 19, 2019
Debt instruments [Line Items]
Amounts drawn on revolving credit facility					$ 1,040,000		$ 883,500
Revolving credit facility, increase				$ 238,000
Cash and cash equivalents					310,430	$ 73,472	$ 73,620
Payments on long-term debt			$ 100,000		152,500	$ 189,500
Revolving credit facility, current commitment					1,150,000
Revolving credit facility, maximum commitment					$ 1,425,000
Weighted-average interest rate at period end					1.93%		3.03%
Daily average amount outstanding					$ 1,042,350		$ 925,715
Weighted-average interest rate					2.17%		3.54%
Outstanding letters of credit	[1]				$ (7,428)
Net available for borrowing as of September 30, 2020					$ 102,572
Subsequent event [Member]
Debt instruments [Line Items]
Payments on long-term debt		$ 140,000
Revolving credit facility [Member]
Debt instruments [Line Items]
Maximum leverage ratio					3.5
Minimum ratio of EBIT to interest expense					3
Ratio of total debt less unrestricted cash to EBITDA					2.75
Interest rate swap [Member]
Debt instruments [Line Items]
Interest rate swap amount								$ 200,000
Minimum [Member]
Debt instruments [Line Items]
Revolving credit facility, commitment fee					0.175%
Maximum [Member]
Debt instruments [Line Items]
Revolving credit facility, commitment fee					0.35%
[1]	We use standby letters of credit to collateralize certain obligations related primarily to our self-insured workers’ compensation claims, as well as claims for environmental matters, as required by certain states. These letters of credit reduce the amount available for borrowing under our revolving credit facility.

Other commitments and conting_2

Other commitments and contingencies (Details) $ in Thousands	3 Months Ended
	Sep. 30, 2020USD ($)numberOfLeasedFacilities	Dec. 31, 2019USD ($)
Commitments and contingencies [Line Items]
Number of facilities | numberOfLeasedFacilities	2
New lease obligation	$ 65,000
Lease obligation due in 2021 - 2022	5,000
Lease obligations due in 2023 - 2024	13,000
Self-insurance liabilities	$ 9,079	$ 7,576
GEORGIA
Commitments and contingencies [Line Items]
Lease term	6 years
MINNESOTA
Commitments and contingencies [Line Items]
Lease term	16 years

Shareholders' equity (Details)

Shareholders' equity (Details) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended			9 Months Ended
	Sep. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Oct. 24, 2018
Stockholders' Equity Note [Abstract]
Share repurchase program, authorized amount						$ 500,000
Common shares repurchased (in shares)	0	499	876	499	2,632
Payments for common shares repurchased		$ 14,000		$ 14,000	$ 118,547
Amount remaining under share repurchase authorization	$ 287,452			$ 287,452

Business segment information (D

Business segment information (Details) $ in Thousands		3 Months Ended		9 Months Ended		12 Months Ended
		Sep. 30, 2020USD ($)	Sep. 30, 2019USD ($)	Sep. 30, 2020USD ($)segment	Sep. 30, 2019USD ($)	Dec. 31, 2019segment
Business segment information [Line Items]
Number of reportable business segments | segment				4		3
Revenue		$ 439,461	$ 493,593	$ 1,336,288	$ 1,486,645
Depreciation and amortization		(27,972)	(30,494)	(83,065)	(95,430)
Interest expense		(5,083)	(8,710)	(18,254)	(27,251)
Pretax income attributable to non-controlling interest		21	0	46	0
Asset impairment charges		(2,760)	(390,980)	(97,973)	(390,980)
Restructuring integration and other costs		(18,941)	(29,723)	(59,064)	(53,699)
CEO transition costs		0	(1,145)	(10)	(8,539)
Share-based compensation expense		(6,240)		(15,335)	(14,580)
Share-based compensation expense	[1]		(5,356)		(14,016)
Acquisition transaction costs		0	(13)	(9)	(193)
Certain legal-related expenses		0	0	2,165	(6,417)
Loss on sales of customer lists		0	(125)	(18)	(224)
Income (loss) before income taxes		41,538	(347,210)	(1,851)	(246,219)
Reportable business segments [Member]
Business segment information [Line Items]
Revenue		439,461	493,593	1,336,288	1,486,645
Adjusted EBITDA		139,603	159,106	400,767	478,073
Reportable business segments [Member] | Payments [Member]
Business segment information [Line Items]
Revenue		74,675	64,634	223,886	193,888
Adjusted EBITDA		16,746	17,199	50,352	52,037
Reportable business segments [Member] | Cloud Solutions [Member]
Business segment information [Line Items]
Revenue		63,758	79,976	193,600	237,178
Adjusted EBITDA		16,425	20,216	45,494	56,362
Reportable business segments [Member] | Promotional Solutions [Member]
Business segment information [Line Items]
Revenue		124,929	156,835	385,667	468,209
Adjusted EBITDA		21,478	22,909	46,529	68,787
Reportable business segments [Member] | Checks [Member]
Business segment information [Line Items]
Revenue		176,099	192,148	533,135	587,370
Adjusted EBITDA		84,954	98,782	258,392	300,887
Corporate [Member]
Business segment information [Line Items]
Adjusted EBITDA		$ (37,090)	$ (39,770)	$ (131,101)	$ (127,543)
[1]	In 2019, includes adjustments to share-based compensation expense related to the modification of certain awards in conjunction with our CEO transition.

Business segment information _2

Business segment information (disaggregated revenue information) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Disaggregated revenue information
Revenue	$ 439,461	$ 493,593	$ 1,336,288	$ 1,486,645
United States [Member]
Disaggregated revenue information
Revenue	411,451	464,383	1,254,866	1,398,673
Foreign, primarily Canada and Australia [Member]
Disaggregated revenue information
Revenue	28,010	29,210	81,422	87,972
Reportable business segments [Member]
Disaggregated revenue information
Revenue	439,461	493,593	1,336,288	1,486,645
Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	74,675	64,634	223,886	193,888
Reportable business segments [Member] | Payments [Member] | United States [Member]
Disaggregated revenue information
Revenue	66,377	56,088	198,965	169,130
Reportable business segments [Member] | Payments [Member] | Foreign, primarily Canada and Australia [Member]
Disaggregated revenue information
Revenue	8,298	8,546	24,921	24,758
Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	63,758	79,976	193,600	237,178
Reportable business segments [Member] | Cloud Solutions [Member] | United States [Member]
Disaggregated revenue information
Revenue	55,755	71,300	169,917	210,929
Reportable business segments [Member] | Cloud Solutions [Member] | Foreign, primarily Canada and Australia [Member]
Disaggregated revenue information
Revenue	8,003	8,676	23,683	26,249
Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	124,929	156,835	385,667	468,209
Reportable business segments [Member] | Promotional Solutions [Member] | United States [Member]
Disaggregated revenue information
Revenue	118,454	150,336	369,023	448,049
Reportable business segments [Member] | Promotional Solutions [Member] | Foreign, primarily Canada and Australia [Member]
Disaggregated revenue information
Revenue	6,475	6,499	16,644	20,160
Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	176,099	192,148	533,135	587,370
Reportable business segments [Member] | Checks [Member] | United States [Member]
Disaggregated revenue information
Revenue	170,865	186,659	516,961	570,565
Reportable business segments [Member] | Checks [Member] | Foreign, primarily Canada and Australia [Member]
Disaggregated revenue information
Revenue	5,234	5,489	16,174	16,805
Checks [Member]
Disaggregated revenue information
Revenue	176,099	192,148	533,135	587,370
Checks [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Checks [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Checks [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Checks [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	176,099	192,148	533,135	587,370
Forms and other products [Member]
Disaggregated revenue information
Revenue	77,492	86,184	234,735	257,553
Forms and other products [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Forms and other products [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Forms and other products [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	77,492	86,184	234,735	257,553
Forms and other products [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Treasury management solutions [Member]
Disaggregated revenue information
Revenue	55,418	45,836	167,078	136,782
Treasury management solutions [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	55,418	45,836	167,078	136,782
Treasury management solutions [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Treasury management solutions [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Treasury management solutions [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Marketing and promotional solutions [Member]
Disaggregated revenue information
Revenue	47,437	70,651	150,932	210,656
Marketing and promotional solutions [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Marketing and promotional solutions [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Marketing and promotional solutions [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	47,437	70,651	150,932	210,656
Marketing and promotional solutions [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Web and hosted solutions [Member]
Disaggregated revenue information
Revenue	33,250	38,892	104,673	120,514
Web and hosted solutions [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Web and hosted solutions [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	33,250	38,892	104,673	120,514
Web and hosted solutions [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Web and hosted solutions [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Data-driven marketing solutions [Member]
Disaggregated revenue information
Revenue	30,508	41,084	88,927	116,664
Data-driven marketing solutions [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Data-driven marketing solutions [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	30,508	41,084	88,927	116,664
Data-driven marketing solutions [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Data-driven marketing solutions [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Other payments solutions [Member]
Disaggregated revenue information
Revenue	19,257	18,798	56,808	57,106
Other payments solutions [Member] | Reportable business segments [Member] | Payments [Member]
Disaggregated revenue information
Revenue	19,257	18,798	56,808	57,106
Other payments solutions [Member] | Reportable business segments [Member] | Cloud Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Other payments solutions [Member] | Reportable business segments [Member] | Promotional Solutions [Member]
Disaggregated revenue information
Revenue	0	0	0	0
Other payments solutions [Member] | Reportable business segments [Member] | Checks [Member]
Disaggregated revenue information
Revenue	$ 0	$ 0	$ 0	$ 0

Risks and uncertainties (Detail

Risks and uncertainties (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Dec. 31, 2018
Loans and notes receivable from distributors [Line Items]
Loans and notes receivable from Safeguard distributors	$ 41,583	$ 70,383
Loans and notes receivable from distributors [Member]
Loans and notes receivable from distributors [Line Items]
Allowance for uncollectible accounts	$ 4,278	$ 284	$ 284	$ 284