Supplemental balance sheet and cash flow information | Trade accounts receivable – Net trade accounts receivable was comprised of the following: (in thousands) September 30, December 31, Trade accounts receivable – gross $ 198,685 $ 202,077 Allowance for credit losses (3,534) (4,130) Trade accounts receivable – net (1) $ 195,151 $ 197,947 (1) Includes unbilled receivables of $51,941 as of September 30, 2022 and $47,420 as of December 31, 2021. Changes in the allowance for credit losses for the nine months ended September 30, 2022 and 2021 were as follows: Nine Months Ended (in thousands) 2022 2021 Balance, beginning of year $ 4,130 $ 6,428 Bad debt expense (benefit) 2,410 (412) Write-offs and other (3,006) (2,555) Balance, end of period $ 3,534 $ 3,461 Inventories and supplies – Inventories and supplies were comprised of the following: (in thousands) September 30, December 31, Raw materials $ 7,675 $ 5,316 Semi-finished goods 7,051 6,708 Finished goods 29,550 21,995 Supplies 6,496 6,041 Reserves for excess and obsolete items (5,523) (5,132) Inventories and supplies, net of reserves $ 45,249 $ 34,928 Changes in the reserves for excess and obsolete items were as follows for the nine months ended September 30, 2022 and 2021: Nine Months Ended (in thousands) 2022 2021 Balance, beginning of year $ 5,132 $ 11,748 Amounts charged to expense 2,552 2,884 Write-offs and other (2,161) (9,136) Balance, end of period $ 5,523 $ 5,496 Available-for-sale debt securities – Available-for-sale debt securities included within funds held for customers were comprised of the following: September 30, 2022 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Canadian and provincial government securities $ 8,975 $ — $ (1,034) $ 7,941 Available-for-sale debt securities $ 8,975 $ — $ (1,034) $ 7,941 (1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2022, also included cash of $147,614. December 31, 2021 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Canadian and provincial government securities $ 9,724 $ — $ (374) $ 9,350 Canadian guaranteed investment certificate 3,957 — — 3,957 Available-for-sale debt securities $ 13,681 $ — $ (374) $ 13,307 (1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2021, also included cash of $241,488. Expected maturities of available-for-sale debt securities as of September 30, 2022 were as follows: (in thousands) Fair value Due in one year or less $ 3,415 Due in two to five years 2,819 Due in six to ten years 1,707 Available-for-sale debt securities $ 7,941 Further information regarding the fair value of available-for-sale debt securities can be found in Note 8. Revenue in excess of billings – Revenue in excess of billings was comprised of the following: (in thousands) September 30, December 31, Conditional right to receive consideration $ 24,147 $ 22,780 Unconditional right to receive consideration (1) 14,203 7,613 Revenue in excess of billings $ 38,350 $ 30,393 (1) Represents revenues that are earned but not currently billable under the related contract terms. Intangibles – Intangibles were comprised of the following: September 30, 2022 December 31, 2021 (in thousands) Gross carrying amount Accumulated amortization Net carrying amount Gross carrying amount Accumulated amortization Net carrying amount Internal-use software $ 510,141 $ (381,456) $ 128,685 $ 456,133 $ (342,656) $ 113,477 Customer lists/relationships 501,411 (299,318) 202,093 493,495 (255,178) 238,317 Technology-based intangibles 98,813 (44,646) 54,167 98,813 (38,553) 60,260 Partner relationships 74,399 (7,285) 67,114 73,095 (2,990) 70,105 Trade names 44,185 (25,985) 18,200 51,052 (31,277) 19,775 Software to be sold 36,900 (31,060) 5,840 36,900 (28,110) 8,790 Intangibles $ 1,265,849 $ (789,750) $ 476,099 $ 1,209,488 $ (698,764) $ 510,724 Amortization of intangibles was $35,855 for the quarter ended September 30, 2022, $36,570 for the quarter ended September 30, 2021, $110,353 for the nine months ended September 30, 2022 and $88,393 for the nine months ended September 30, 2021. Based on the intangibles in service as of September 30, 2022, estimated future amortization expense is as follows: (in thousands) Estimated Remainder of 2022 $ 37,168 2023 120,753 2024 81,627 2025 48,639 2026 45,553 We acquire and develop internal-use software in the normal course of business. We also, at times, purchase customer list and partner relationship assets. The following intangibles were capitalized during the nine months ended September 30, 2022: (in thousands) Amount Weighted-average amortization period Internal-use software $ 55,776 3 Customer lists/relationships 18,924 6 Partner relationships 1,304 2 Acquired intangibles $ 76,004 4 Goodwill – Changes in goodwill by reportable segment and in total were as follows for the nine months ended September 30, 2022: (in thousands) Payments Cloud Solutions Promotional Solutions Checks Total Balance, December 31, 2021: Goodwill, gross $ 895,338 $ 432,984 $ 252,874 $ 434,812 $ 2,016,008 Accumulated impairment charges — (392,168) (193,699) — (585,867) Goodwill, net of accumulated impairment charges 895,338 40,816 59,175 434,812 1,430,141 Measurement-period adjustment (Note 6) 1,343 — — — 1,343 Currency translation adjustment — — (126) — (126) Balance, September 30, 2022 $ 896,681 $ 40,816 $ 59,049 $ 434,812 $ 1,431,358 Balance, September 30, 2022: Goodwill, gross $ 896,681 $ 432,984 $ 252,748 $ 434,812 $ 2,017,225 Accumulated impairment charges — (392,168) (193,699) — (585,867) Goodwill, net of accumulated impairment charges $ 896,681 $ 40,816 $ 59,049 $ 434,812 $ 1,431,358 Other non-current assets – Other non-current assets were comprised of the following: (in thousands) September 30, December 31, Postretirement benefit plan asset $ 92,802 $ 87,019 Cloud computing arrangement implementation costs 70,519 63,806 Prepaid product discounts 48,591 56,527 Deferred contract acquisition costs (1) 21,671 17,975 Loans and notes receivable from distributors, net of allowance for credit losses (2) 13,525 20,201 Other 29,102 33,935 Other non-current assets $ 276,210 $ 279,463 (1) Amortization of deferred contract acquisition costs was $5,872 for the nine months ended September 30, 2022 and $3,366 for the nine months ended September 30, 2021. (2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $992 as of September 30, 2022 and $1,317 as of December 31, 2021. Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the nine months ended September 30, 2022 and 2021: Nine Months Ended (in thousands) 2022 2021 Balance, beginning of year $ 2,830 $ 3,995 Bad debt expense (benefit) 1,221 (1,158) Other (402) — Balance, end of period $ 3,649 $ 2,837 Past due receivables and those on non-accrual status were not significant as of September 30, 2022 or December 31, 2021. We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2022. There were no write-offs or recoveries recorded during the nine months ended September 30, 2022. Loans and notes receivable from distributors amortized cost basis by origination year (in thousands) 2020 2019 2018 2017 Prior Total Risk rating: 1-2 internal grade $ 1,172 $ 443 $ 4,247 $ 8,720 $ 985 $ 15,567 3-4 internal grade — 2,599 — — — 2,599 Loans and notes receivable $ 1,172 $ 3,042 $ 4,247 $ 8,720 $ 985 $ 18,166 Changes in prepaid product discounts during the nine months ended September 30, 2022 and 2021 were as follows: Nine Months Ended (in thousands) 2022 2021 Balance, beginning of year $ 56,527 $ 50,602 Additions (1) 18,721 24,284 Amortization (26,258) (23,425) Other (399) (191) Balance, end of period $ 48,591 $ 51,270 (1) Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $23,920 for the nine months ended September 30, 2022 and $27,049 for the nine months ended September 30, 2021. Accrued liabilities – Accrued liabilities were comprised of the following: (in thousands) September 30, December 31, Employee cash bonuses, including sales incentives $ 38,780 $ 45,006 Deferred revenue (1) 36,193 52,645 Wages and payroll liabilities, including vacation 34,679 24,951 Interest 16,021 4,597 Operating lease liabilities 12,672 14,852 Customer rebates 12,140 9,036 Prepaid product discounts 6,568 11,866 Other 60,442 53,879 Accrued liabilities $ 217,495 $ 216,832 (1) $41,222 of the December 31, 2021 amount was recognized as revenue during the nine months ended September 30, 2022. Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows: (in thousands) September 30, September 30, Cash and cash equivalents $ 45,535 $ 121,064 Restricted cash and restricted cash equivalents included in funds held for customers 147,614 129,180 Non-current restricted cash included in other non-current assets 2,742 2,860 Total cash, cash equivalents, restricted cash and restricted cash equivalents $ 195,891 $ 253,104 |