SUPPLEMENTAL BALANCE SHEET AND CASH FLOW INFORMATION | Trade accounts receivable – Net trade accounts receivable was comprised of the following at December 31: (in thousands) 2022 2021 Trade accounts receivable – gross $ 210,799 $ 202,077 Allowance for credit losses (4,182) (4,130) Trade accounts receivable – net (1) $ 206,617 $ 197,947 (1) Includes unbilled receivables of $43,902 as of December 31, 2022 and $47,420 as of December 31, 2021. Changes in the allowance for credit losses for the years ended December 31 were as follows: (in thousands) 2022 2021 2020 Balance, beginning of year $ 4,130 $ 6,428 $ 4,985 Bad debt expense 4,185 223 5,003 Write-offs and other (4,133) (2,521) (3,560) Balance, end of year $ 4,182 $ 4,130 $ 6,428 Inventories and supplies – Inventories and supplies were comprised of the following at December 31: (in thousands) 2022 2021 Raw materials $ 11,563 $ 5,316 Semi-finished goods 7,777 6,708 Finished goods 32,938 21,995 Supplies 6,389 6,041 Reserve for excess and obsolete items (6,400) (5,132) Inventories and supplies, net of reserves $ 52,267 $ 34,928 Changes in the reserve for excess and obsolete items for the years ended December 31 were as follows: (in thousands) 2022 2021 2020 Balance, beginning of year $ 5,132 $ 11,748 $ 6,600 Amounts charged to expense 2,940 3,513 6,713 Write-offs and sales (1,672) (10,129) (1,565) Balance, end of year $ 6,400 $ 5,132 $ 11,748 Available-for-sale debt securities – Available-for-sale debt securities were comprised of the following: December 31, 2022 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Cash equivalents: Domestic money market fund $ 5,000 $ — $ — $ 5,000 Funds held for customers: (1) Canadian and provincial government securities 9,190 — (1,064) 8,126 Available-for-sale debt securities $ 14,190 $ — $ (1,064) $ 13,126 (1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2022, also included cash of $294,165. December 31, 2021 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Funds held for customers: (1) Canadian and provincial government securities $ 9,724 $ — $ (374) $ 9,350 Canadian guaranteed investment certificate 3,957 — — 3,957 Available-for-sale debt securities $ 13,681 $ — $ (374) $ 13,307 (1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2021, also included cash of $241,488. Expected maturities of available-for-sale debt securities as of December 31, 2022 were as follows: (in thousands) Fair value Due in one year or less $ 7,673 Due in two to five years 2,162 Due in six to ten years 3,291 Available-for-sale debt securities $ 13,126 Further information regarding the fair value of available-for-sale debt securities can be found in Note 8. Revenue in excess of billings – Revenue in excess of billings was comprised of the following at December 31: (in thousands) 2022 2021 Conditional right to receive consideration $ 26,520 $ 22,780 Unconditional right to receive consideration (1) 12,241 7,613 Revenue in excess of billings $ 38,761 $ 30,393 (1) Represents revenues that are earned but not currently billable under the related contract terms. Property, plant and equipment – Property, plant and equipment was comprised of the following at December 31: 2022 2021 (in thousands) Gross carrying amount Accumulated depreciation Net carrying amount Gross carrying amount Accumulated depreciation Net carrying amount Machinery and equipment $ 378,468 $ (307,838) $ 70,630 $ 333,383 $ (276,914) $ 56,469 Buildings and improvements 111,916 (67,936) 43,980 118,219 (58,202) 60,017 Land and improvements 14,498 (4,214) 10,284 12,981 (3,501) 9,480 Property, plant and equipment $ 504,882 $ (379,988) $ 124,894 $ 464,583 $ (338,617) $ 125,966 Intangibles – Amortizable intangibles were comprised of the following at December 31: 2022 2021 (in thousands) Gross carrying amount Accumulated amortization Net carrying amount Gross carrying amount Accumulated amortization Net carrying amount Internal-use software $ 529,306 $ (395,514) $ 133,792 $ 456,133 $ (342,656) $ 113,477 Customer lists/relationships 497,882 (312,986) 184,896 493,495 (255,178) 238,317 Technology-based intangibles 99,613 (47,478) 52,135 98,813 (38,553) 60,260 Partner relationships 74,682 (9,094) 65,588 73,095 (2,990) 70,105 Trade names 44,185 (26,510) 17,675 51,052 (31,277) 19,775 Software to be sold 36,900 (32,007) 4,893 36,900 (28,110) 8,790 Intangibles $ 1,282,568 $ (823,589) $ 458,979 $ 1,209,488 $ (698,764) $ 510,724 Amortization expense related to intangibles was as follows for the years ended December 31: (in thousands) 2022 2021 2020 Customer lists/relationships $ 70,712 $ 61,805 $ 41,377 Internal-use software 54,925 41,601 36,771 Technology-based intangibles 8,925 10,940 6,291 Partner relationships 6,104 2,990 — Software to be sold 3,897 4,226 4,227 Trade names 1,992 1,580 1,884 Amortization of intangibles $ 146,555 $ 123,142 $ 90,550 Based on the intangibles in service as of December 31, 2022, estimated amortization expense for each of the next five years ending December 31 is as follows: (in thousands) Estimated 2023 $ 131,216 2024 91,800 2025 62,150 2026 40,686 2027 32,413 We acquire internal-use software and certain partner relationships in the normal course of business. We also purchased customer lists, and we acquired other intangible assets in conjunction with an acquisition (Note 6). The following intangible assets were acquired during the years ended December 31: 2022 2021 2020 (in thousands) Amount Weighted-average amortization period (in years) Amount Weighted-average amortization period (in years) Amount Weighted-average amortization period (in years) Internal-use software $ 74,778 3 $ 75,918 3 $ 39,344 4 Customer lists/relationships (1) 18,267 6 149,642 8 45,470 7 Partner relationships 1,587 3 73,095 15 — — Technology-based intangibles — — 65,000 8 — — Trade names — — 21,000 10 — — Acquired intangibles $ 94,632 4 $ 384,655 8 $ 84,814 6 (1) We acquired customer lists that did not qualify as business combinations of $18,267 during 2022, $22,642 during 2021 and $45,470 during 2020. Goodwill – Changes in goodwill by reportable business segment and in total were as follows: (in thousands) Payments Data Solutions Promotional Solutions Checks Total Balance, December 31, 2020: Goodwill, gross $ 168,165 $ 432,984 $ 252,864 $ 434,812 $ 1,288,825 Accumulated impairment charges — (392,168) (193,699) — (585,867) Goodwill, net of accumulated impairment charges 168,165 40,816 59,165 434,812 702,958 Goodwill resulting from acquisition (Note 6) 727,173 — — — 727,173 Currency translation adjustment — — 10 — 10 Balance, December 31, 2021 $ 895,338 $ 40,816 $ 59,175 $ 434,812 $ 1,430,141 Balance, December 31, 2021: Goodwill, gross $ 895,338 $ 432,984 $ 252,874 $ 434,812 $ 2,016,008 Accumulated impairment charges — (392,168) (193,699) — (585,867) Goodwill, net of accumulated impairment charges 895,338 40,816 59,175 434,812 1,430,141 Measurement-period adjustment (Note 6) 1,343 — — — 1,343 Currency translation adjustment — — (99) — (99) Balance, December 31, 2022 $ 896,681 $ 40,816 $ 59,076 $ 434,812 $ 1,431,385 Balance, December 31, 2022: Goodwill, gross $ 896,681 $ 432,984 $ 252,775 $ 434,812 $ 2,017,252 Accumulated impairment charges — (392,168) (193,699) — (585,867) Goodwill, net of accumulated impairment charges $ 896,681 $ 40,816 $ 59,076 $ 434,812 $ 1,431,385 Other non-current assets – Other non-current assets were comprised of the following at December 31: (in thousands) 2022 2021 Postretirement benefit plan asset (Note 12) $ 79,343 $ 87,019 Cloud computing arrangement implementation costs 71,547 63,806 Prepaid product discounts 44,824 56,527 Deferred contract acquisition costs (1) 21,300 17,975 Loans and notes receivable from distributors, net of allowance for credit losses (2) 13,259 20,201 Other 30,081 33,935 Other non-current assets $ 260,354 $ 279,463 (1) Amortization of deferred contract acquisition costs was $8,206 for 2022, $4,975 for 2021 and $3,739 for 2020. (2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $961 as of December 31, 2022 and $1,317 as of December 31, 2021. Changes in prepaid product discounts were as follows for the years ended December 31: (in thousands) 2022 2021 2020 Balance, beginning of year $ 56,527 $ 50,602 $ 51,145 Additions (1) 23,014 37,882 30,346 Amortization (34,400) (31,784) (29,235) Other (317) (173) (1,654) Balance, end of year $ 44,824 $ 56,527 $ 50,602 (1) Prepaid product discounts are generally accrued upon contract execution. Cash payments made for prepaid product discounts were $30,603 for 2022, $40,920 for 2021 and $33,613 for 2020. Changes in the allowance for credit losses related to loans and notes receivable from distributors for the years ended December 31 were as follows: (in thousands) 2022 2021 2020 Balance, beginning of year $ 2,830 $ 3,995 $ 284 Adoption of ASU No. 2016-13 — — 4,749 Bad debt expense (benefit) 1,195 (1,165) 5,412 Exchange for customer lists (402) — (6,402) Write-offs (2,599) — (48) Balance, end of year $ 1,024 $ 2,830 $ 3,995 Bad debt expense for 2020 included loan-specific allowances primarily related to Promotional Solutions distributors that were underperforming. In calculating these reserves, we utilized various valuation techniques to determine the value of the underlying collateral. During the quarter ended September 30, 2020, these notes receivable were exchanged for the underlying collateral, which consisted of customer list intangible assets. We categorize loans and notes receivable into risk categories based on information about the ability of the borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of December 31, 2022. Write-offs of $2,599 for the year ended December 31, 2022 related to loans and notes receivable originated in 2019. Loans and notes receivable from distributors amortized cost basis by origination year (in thousands) 2020 2019 2018 Prior Total Risk rating: 1-2 internal grade $ 1,142 $ 429 $ 4,128 $ 9,545 $ 15,244 3-4 internal grade — — — — — Loans and notes receivable $ 1,142 $ 429 $ 4,128 $ 9,545 $ 15,244 Accrued liabilities – Accrued liabilities were comprised of the following at December 31: (in thousands) 2022 2021 Deferred revenue (1) $ 47,012 $ 52,645 Employee cash bonuses, including sales incentives 57,398 45,006 Wages and payroll liabilities, including vacation 20,264 24,951 Operating lease liabilities (Note 14) 12,780 14,852 Customer rebates 12,153 9,036 Prepaid product discounts due within one year 4,179 11,866 Other 64,618 58,476 Accrued liabilities $ 218,404 $ 216,832 (1) Revenue recognized from amounts included in deferred revenue at the beginning of the period was $47,547 for 2022, $39,366 for 2021 and $42,108 for 2020. Supplemental cash flow information – Supplemental cash flow information was as follows for the years ended December 31: (in thousands) 2022 2021 2020 Reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets: Cash and cash equivalents $ 40,435 $ 41,231 $ 123,122 Restricted cash and restricted cash equivalents included in funds held for customers 294,165 241,488 106,287 Non-current restricted cash included in other non-current assets 2,815 2,772 — Total cash, cash equivalents, restricted cash and restricted cash equivalents $ 337,415 $ 285,491 $ 229,409 Interest paid $ 87,108 $ 46,621 $ 22,853 Income taxes paid 38,629 18,761 24,701 Non-cash investing activities: Non-cash consideration for customer list purchases (1) $ 5,096 $ 15,528 $ 21,439 Non-cash financing activities: Liabilities for holdback payments on asset purchases $ 8,609 $ 4,121 $ 12,949 Vesting of restricted stock unit awards 13,602 16,646 7,839 (1) Consists of pre-acquisition amounts owed to us by the sellers. Information regarding operating and finance leases executed in each period can be found in Note 14. |