SUPPLEMENTAL BALANCE SHEET AND CASH FLOW INFORMATION | Trade accounts receivable – Net trade accounts receivable was comprised of the following at December 31: (in thousands) 2023 2022 Trade accounts receivable – gross (1) $ 197,546 $ 210,799 Allowance for credit losses (6,541) (4,182) Trade accounts receivable – net $ 191,005 $ 206,617 (1) Includes unbilled receivables of $43,673 as of December 31, 2023 and $43,902 as of December 31, 2022. Changes in the allowance for credit losses for the years ended December 31 were as follows: (in thousands) 2023 2022 2021 Balance, beginning of year $ 4,182 $ 4,130 $ 6,428 Bad debt expense 7,045 4,185 223 Write-offs and other (4,686) (4,133) (2,521) Balance, end of year $ 6,541 $ 4,182 $ 4,130 Inventories and supplies – Inventories and supplies were comprised of the following at December 31: (in thousands) 2023 2022 Finished and semi-finished goods $ 34,194 $ 40,715 Raw materials and supplies 17,339 17,952 Reserve for excess and obsolete items (9,445) (6,400) Inventories and supplies, net of reserve $ 42,088 $ 52,267 Changes in the reserve for excess and obsolete items for the years ended December 31 were as follows: (in thousands) 2023 2022 2021 Balance, beginning of year $ 6,400 $ 5,132 $ 11,748 Amounts charged to expense 4,105 2,940 3,513 Write-offs and sales (1,060) (1,672) (10,129) Balance, end of year $ 9,445 $ 6,400 $ 5,132 Available-for-sale debt securities – Available-for-sale debt securities were comprised of the following: December 31, 2023 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Cash equivalents: Domestic money market fund $ 22,000 $ — $ — $ 22,000 Available-for-sale debt securities $ 22,000 $ — $ — $ 22,000 December 31, 2022 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Cash equivalents: Domestic money market fund $ 5,000 $ — $ — $ 5,000 Funds held for customers: (1) Canadian and provincial government securities 9,190 — (1,064) 8,126 Available-for-sale debt securities $ 14,190 $ — $ (1,064) $ 13,126 (1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2022, also included cash of $294,165. The domestic money market funds held highly liquid, short-term investments managed by the respective financial institutions. Further information regarding the fair value of available-for-sale debt securities can be found in Note 8. Revenue in excess of billings – Revenue in excess of billings was comprised of the following at December 31: (in thousands) 2023 2022 Conditional right to receive consideration $ 20,680 $ 26,520 Unconditional right to receive consideration (1) 5,427 12,241 Revenue in excess of billings $ 26,107 $ 38,761 (1) Represents revenues that are earned but not currently billable under the related contract terms. Property, plant and equipment – Property, plant and equipment was comprised of the following at December 31: 2023 2022 (in thousands) Gross carrying amount Accumulated depreciation Net carrying amount Gross carrying amount Accumulated depreciation Net carrying amount Machinery and equipment $ 314,778 $ (262,308) $ 52,470 $ 378,468 $ (307,838) $ 70,630 Buildings and improvements 123,072 (68,391) 54,681 111,916 (67,936) 43,980 Land and improvements 12,790 (3,402) 9,388 14,498 (4,214) 10,284 Property, plant and equipment $ 450,640 $ (334,101) $ 116,539 $ 504,882 $ (379,988) $ 124,894 Intangibles – Amortizable intangibles were comprised of the following at December 31: 2023 2022 (in thousands) Gross carrying amount Accumulated amortization Net carrying amount Gross carrying amount Accumulated amortization Net carrying amount Internal-use software $ 554,825 $ (412,364) $ 142,461 $ 529,306 $ (395,514) $ 133,792 Customer lists/relationships 363,298 (235,557) 127,741 497,882 (312,986) 184,896 Technology-based intangibles 97,633 (54,251) 43,382 99,613 (47,478) 52,135 Partner relationships 74,911 (14,031) 60,880 74,682 (9,094) 65,588 Trade names 39,367 (23,792) 15,575 44,185 (26,510) 17,675 Software to be sold 36,900 (35,195) 1,705 36,900 (32,007) 4,893 Intangibles $ 1,166,934 $ (775,190) $ 391,744 $ 1,282,568 $ (823,589) $ 458,979 Based on the intangibles in service as of December 31, 2023, estimated amortization expense for each of the next five years ending December 31 is as follows: (in thousands) Estimated 2024 $ 107,127 2025 75,217 2026 48,604 2027 37,075 2028 28,806 In the normal course of business, we acquire and develop internal-use software. We also, at times, purchase customer lists and partner relationships. During 2021, we acquired other intangible assets in conjunction with the acquisition of First American Payment Systems, L.P. (Note 6). The following intangible assets were capitalized or developed during the years ended December 31: 2023 2022 2021 (in thousands) Amount Weighted-average amortization period (in years) Amount Weighted-average amortization period (in years) Amount Weighted-average amortization period (in years) Internal-use software $ 81,349 4 $ 74,778 3 $ 75,918 3 Customer lists/relationships — — 18,267 6 149,642 8 Partner relationships 1,385 2 1,587 3 73,095 15 Technology-based intangibles — — — — 65,000 8 Trade names — — — — 21,000 10 Intangible additions $ 82,734 4 $ 94,632 4 $ 384,655 8 Goodwill – Changes in goodwill by reportable business segment and in total were as follows: (in thousands) Payments Data Solutions (1) Promotional Solutions (1) Checks Total Balance, December 31, 2021: $ 895,338 $ 40,816 $ 59,175 $ 434,812 $ 1,430,141 Currency translation adjustment and other 1,343 — (99) — 1,244 Balance, December 31, 2022 $ 896,681 $ 40,816 $ 59,076 $ 434,812 $ 1,431,385 Currency translation adjustment and other (828) — 33 — (795) Balance, December 31, 2023 $ 895,853 $ 40,816 $ 59,109 $ 434,812 $ 1,430,590 (1) The Data Solutions and Promotional Solutions balances are net of accumulated impairment charges of $392,168 and $193,699, respectively, for each period presented. Other non-current assets – Other non-current assets were comprised of the following at December 31: (in thousands) 2023 2022 Postretirement benefit plan asset (Note 12) $ 94,939 $ 79,343 Cloud computing arrangement implementation costs 59,234 71,547 Prepaid product discounts (1) 40,376 44,824 Deferred contract acquisition costs (2) 21,103 21,300 Loans and notes receivable from distributors, net of allowance for credit losses (3) 12,443 13,259 Other 23,087 30,081 Other non-current assets $ 251,182 $ 260,354 (1) Amortization of prepaid product discounts was $33,370 for 2023, $34,400 for 2022 and $31,784 for 2021. (2) Amortization of deferred contract acquisition costs was $11,061 for 2023, $8,206 for 2022 and $4,975 for 2021. (3) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $987 as of December 31, 2023 and $961 as of December 31, 2022. Changes in the allowance for credit losses related to loans and notes receivable from distributors for the years ended December 31 were as follows: (in thousands) 2023 2022 2021 Balance, beginning of year $ 1,024 $ 2,830 $ 3,995 Bad debt (benefit) expense (96) 1,195 (1,165) Write-offs — (2,599) — Other — (402) — Balance, end of year $ 928 $ 1,024 $ 2,830 We categorize loans and notes receivable into risk categories based on information about the ability of the borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of December 31, 2023. Loans and notes receivable from distributors amortized cost basis by origination year (in thousands) 2023 2020 2019 Prior Total Risk rating: 1-2 internal grade $ 342 $ 1,003 $ 370 $ 12,643 $ 14,358 3-4 internal grade — — — — — Loans and notes receivable $ 342 $ 1,003 $ 370 $ 12,643 $ 14,358 Accrued liabilities – Accrued liabilities were comprised of the following at December 31: (in thousands) 2023 2022 Employee cash bonuses, including sales incentives $ 49,446 $ 57,398 Deferred revenue (1) 35,343 47,012 Operating lease liabilities (Note 14) 13,562 12,780 Customer rebates 12,718 12,153 Interest 10,481 7,314 Restructuring and integration (Note 9) 9,689 8,528 Wages and payroll liabilities, including vacation 8,605 20,264 Prepaid product discounts due within one year 4,477 4,179 Other 47,106 48,776 Accrued liabilities $ 191,427 $ 218,404 (1) Revenue recognized for amounts included in deferred revenue at the beginning of the period was $43,624 for 2023, $47,547 for 2022 and $39,366 for 2021. Supplemental cash flow information – Supplemental cash flow information was as follows for the years ended December 31: (in thousands) 2023 2022 2021 Reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets: Cash and cash equivalents $ 71,962 $ 40,435 $ 41,231 Restricted cash and restricted cash equivalents included in funds held for customers 383,134 294,165 241,488 Non-current restricted cash included in other non-current assets 2,937 2,815 2,772 Total cash, cash equivalents, restricted cash and restricted cash equivalents $ 458,033 $ 337,415 $ 285,491 Interest paid $ 115,556 $ 87,108 $ 46,621 Income taxes paid 47,945 38,629 18,761 Non-cash investing activities: Accrued purchases of capital assets $ 11,924 $ 1,340 $ 6,477 Non-cash consideration for customer list purchases (1) — 5,096 15,528 Non-cash financing activities: Vesting of restricted stock unit awards 8,538 13,602 16,646 (1) Consists of pre-acquisition amounts owed to us by the sellers. Information regarding operating and finance leases executed in each period can be found in Note 14. |