Supplemental balance sheet and cash flow information | NOTE 3: SUPPLEMENTAL BALANCE SHEET AND CASH FLOW INFORMATION Trade accounts receivable – Net trade accounts receivable was comprised of the following: (in thousands) June 30, December 31, Trade accounts receivable – gross $ 184,754 $ 197,546 Allowance for credit losses (9,584) (6,541) Trade accounts receivable – net (1) $ 175,170 $ 191,005 (1) Includes unbilled receivables of $52,249 as of June 30, 2024 and $43,673 as of December 31, 2023. Changes in the allowance for credit losses for the six months ended June 30, 2024 and 2023 were as follows: Six Months Ended (in thousands) 2024 2023 Balance, beginning of year $ 6,541 $ 4,182 Bad debt expense 8,980 3,027 Write-offs and other (5,937) (1,771) Balance, end of period $ 9,584 $ 5,438 Inventories and supplies – Inventories and supplies were comprised of the following: (in thousands) June 30, December 31, Finished and semi-finished goods $ 32,138 $ 34,194 Raw materials and supplies 17,125 17,339 Reserve for excess and obsolete items (11,235) (9,445) Inventories and supplies, net of reserve $ 38,028 $ 42,088 Available-for-sale debt securities – We did not hold any available-for-sale debt securities as of June 30, 2024. Available-for-sale debt securities held as of December 31, 2023 were comprised of the following: December 31, 2023 (in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value Cash equivalents: Domestic money market fund $ 22,000 $ — $ — $ 22,000 Available-for-sale debt securities $ 22,000 $ — $ — $ 22,000 The domestic money market fund held highly liquid, short-term investments managed by the financial institution. Further information regarding the fair value of available-for-sale debt securities can be found in Note 8. Revenue in excess of billings – Revenue in excess of billings was comprised of the following: (in thousands) June 30, December 31, Conditional right to receive consideration $ 20,693 $ 20,680 Unconditional right to receive consideration (1) 10,271 5,427 Revenue in excess of billings $ 30,964 $ 26,107 (1) Represents revenues that are earned but not currently billable under the related contract terms. Intangibles – Intangibles were comprised of the following: June 30, 2024 December 31, 2023 (in thousands) Gross carrying amount Accumulated amortization Net carrying amount Gross carrying amount Accumulated amortization Net carrying amount Internal-use software $ 577,245 $ (435,266) $ 141,979 $ 554,825 $ (412,364) $ 142,461 Customer lists/relationships 346,890 (239,298) 107,592 363,298 (235,557) 127,741 Partner relationships 75,100 (16,050) 59,050 74,911 (14,031) 60,880 Technology-based intangibles 65,700 (25,752) 39,948 97,633 (54,251) 43,382 Trade names 39,367 (31,516) 7,851 39,367 (23,792) 15,575 Software to be sold 6,200 (4,805) 1,395 36,900 (35,195) 1,705 Intangibles $ 1,110,502 $ (752,687) $ 357,815 $ 1,166,934 $ (775,190) $ 391,744 Amortization of intangibles was $37,366 for the quarter ended June 30, 2024, $36,859 for the quarter ended June 30, 2023, $73,064 for the six months ended June 30, 2024 and $75,076 for the six months ended June 30, 2023. During the quarter ended June 30, 2024, we modified the useful life of a trade name asset that we no longer expect to utilize beyond 2024. This change resulted in incremental amortization expense of $6,674 during the quarter, and a similar incremental amount is expected to be recognized during the quarter ended September 30, 2024. Based on the intangibles in service as of June 30, 2024, estimated future amortization expense is as follows: (in thousands) Estimated Remainder of 2024 $ 61,171 2025 88,178 2026 58,906 2027 36,071 2028 26,993 In the normal course of business, we acquire and develop internal-use software. We also, at times, purchase customer list and partner relationship assets. During the six months ended June 30, 2024, we acquired or developed $37,710 of internal-use software with a weighted-average useful life of 3 years. Other intangibles acquired during the period were not material. Goodwill – In conjunction with the realignment of our reportable business segments effective January 1, 2024 (Note 15), the goodwill amounts by reportable segment as of December 31, 2023 have been recast to reflect our new segment structure. No goodwill impairment charges were recorded in conjunction with the segment realignment. Changes in goodwill by reportable segment and in total were as follows for the six months ended June 30, 2024: (in thousands) Merchant Services B2B Payments Data Solutions (1) Print (1) All Other Total Balance, December 31, 2023 $ 727,688 $ 160,431 $ 40,804 $ 493,924 $ 7,743 $ 1,430,590 Currency translation adjustment — — — (48) — (48) Balance, June 30, 2024 $ 727,688 $ 160,431 $ 40,804 $ 493,876 $ 7,743 $ 1,430,542 (1) The Data Solutions and Print balances are net of accumulated impairment charges of $145,584 and $193,699, respectively, for each period. Other non-current assets – Other non-current assets were comprised of the following: (in thousands) June 30, December 31, Postretirement benefit plan asset $ 99,163 $ 94,939 Cloud computing arrangement implementation costs 48,124 59,234 Prepaid product discounts (1) 41,390 40,376 Deferred contract acquisition costs (2) 20,513 21,103 Loans and notes receivable from distributors, net of allowance for credit losses (3) 12,081 12,443 Other 30,074 23,087 Other non-current assets $ 251,345 $ 251,182 (1) Amortization of prepaid product discounts was $16,354 for the six months ended June 30, 2024 and $17,173 for the six months ended June 30, 2023. (2) Amortization of deferred contract acquisition costs was $6,298 for the six months ended June 30, 2024 and $5,315 for the six months ended June 30, 2023. (3) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $1,501 as of June 30, 2024 and $987 as of December 31, 2023. Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the six months ended June 30, 2024 and 2023: Six Months Ended (in thousands) 2024 2023 Balance, beginning of year $ 928 $ 1,024 Bad debt expense (benefit) 217 (73) Balance, end of period $ 1,145 $ 951 Past due receivables and those on non-accrual status were not material as of June 30, 2024 or December 31, 2023. We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of June 30, 2024. There were no write-offs or recoveries recorded during the six months ended June 30, 2024. Loans and notes receivable from distributors amortized cost basis by origination year (in thousands) 2024 2023 2020 2019 Prior Total Risk rating: 1-2 internal grade $ 967 $ 341 $ 928 $ 340 $ 11,448 $ 14,024 3-4 internal grade — — — — 703 703 Loans and notes receivable $ 967 $ 341 $ 928 $ 340 $ 12,151 $ 14,727 Accrued liabilities – Accrued liabilities were comprised of the following: (in thousands) June 30, December 31, Deferred revenue (1) $ 26,620 $ 35,343 Employee bonuses, including sales incentives 23,902 49,446 Income taxes 17,965 7,558 Operating lease liabilities 13,369 13,562 Customer rebates 10,637 12,718 Wages and payroll liabilities, including vacation 8,344 8,605 Prepaid product discounts 7,457 4,477 Restructuring 3,800 9,689 Other 37,051 50,029 Accrued liabilities $ 149,145 $ 191,427 (1) Revenue recognized for amounts included in deferred revenue at the beginning of the period was $24,333 for the six months ended June 30, 2024 and $29,637 for the six months ended June 30, 2023. Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows: (in thousands) June 30, June 30, Cash and cash equivalents $ 23,077 $ 39,052 Restricted cash and restricted cash equivalents included in funds held for customers 50,937 147,392 Non-current restricted cash included in other non-current assets 3,990 2,749 Total cash, cash equivalents, restricted cash and restricted cash equivalents $ 78,004 $ 189,193 |