Segment Reporting | Segment Reporting The Company's reportable segments, which the Company operates and manages as strategic business units that are organized according to major product and service offerings, include: Wireless, Cable, Wireline and Other. A general description of the products and services offered and the customers served by each of these segments is as follows: • Wireless provides digital wireless service as a Sprint PCS Affiliate to a portion of a multi-state area covering large portions of central and western Virginia, south-central Pennsylvania, West Virginia, and portions of Maryland, North Carolina, Kentucky, and Ohio. In these areas, the Company is the exclusive provider of Sprint-branded wireless mobility communications network products and services on the 800 MHz, 1900 MHz and 2.5 GHz spectrum bands. • Cable provides video, broadband and voice services in the cable franchise areas in portions of Virginia, West Virginia, western Maryland, and eastern Kentucky, and leases fiber optic facilities and provides fiber transport services throughout its service area. It does not include video, broadband and voice services provided to customers in Shenandoah County, Virginia. • Wireline provides video and broadband services in the cable franchise area and regulated and unregulated voice and broadband services in Shenandoah County, Virginia, and leases fiber optic facilities and provides fiber transport services throughout portions of Virginia, West Virginia, Maryland and Pennsylvania. • Other operations are represented by Shenandoah Telecommunications Company, the parent holding company that provides investing and management services to its subsidiaries. Three Months Ended September 30, 2019 (in thousands) Wireless Cable Wireline Other Eliminations Consolidated External revenue Service revenue $ 91,108 $ 30,829 $ 5,446 $ — $ — $ 127,383 Equipment revenue 15,975 292 53 — — 16,320 Tower revenue 1,660 — — — — 1,660 Other revenue 395 2,392 7,002 — — 9,789 Total external revenue 109,138 33,513 12,501 — — 155,152 Internal revenue 1,290 1,591 6,643 — (9,524 ) — Total operating revenue 110,428 35,104 19,144 — (9,524 ) 155,152 Operating expenses Cost of services 34,044 15,790 9,104 — (8,774 ) 50,164 Cost of goods sold 15,571 156 98 — — 15,825 Selling, general and administrative 9,882 6,636 1,938 9,472 (750 ) 27,178 Depreciation and amortization 27,200 6,226 3,077 123 — 36,626 Total operating expenses 86,697 28,808 14,217 9,595 (9,524 ) 129,793 Operating income (loss) $ 23,731 $ 6,296 $ 4,927 $ (9,595 ) $ — $ 25,359 Three Months Ended September 30, 2018 (in thousands) Wireless Cable Wireline Other Eliminations Consolidated External revenue Service revenue $ 96,299 $ 28,578 $ 5,443 $ — $ — $ 130,320 Equipment revenue 15,666 234 63 — — 15,963 Tower revenue 1,639 — — — — 1,639 Other revenue 1,232 2,104 7,473 — — 10,809 Total external revenue 114,836 30,916 12,979 — — 158,731 Internal revenue 1,263 1,266 6,643 — (9,172 ) — Total operating revenue 116,099 32,182 19,622 — (9,172 ) 158,731 Operating expenses Cost of services 32,253 14,837 9,266 (12 ) (8,458 ) 47,886 Cost of goods sold 14,940 78 19 (1 ) — 15,036 Selling, general and administrative 11,191 5,331 1,780 9,864 (714 ) 27,452 Depreciation and amortization 30,363 6,102 3,435 128 — 40,028 Total operating expenses 88,747 26,348 14,500 9,979 (9,172 ) 130,402 Operating income (loss) $ 27,352 $ 5,834 $ 5,122 $ (9,979 ) $ — $ 28,329 Nine Months Ended September 30, 2019 (in thousands) Wireless Cable Wireline Other Eliminations Consolidated External revenue Service revenue $ 282,533 $ 91,250 $ 16,489 $ — $ — $ 390,272 Equipment revenue 47,814 817 156 — — 48,787 Tower revenue 4,985 — — — — 4,985 Other revenue 1,060 6,895 20,910 — — 28,865 Total external revenue 336,392 98,962 37,555 — — 472,909 Internal revenue 3,830 4,541 20,025 — (28,396 ) — Total operating revenue 340,222 103,503 57,580 — (28,396 ) 472,909 Operating expenses Cost of services 101,085 47,138 27,234 — (26,278 ) 149,179 Cost of goods sold 45,740 443 153 — — 46,336 Selling, general and administrative 31,836 17,898 5,769 29,685 (2,118 ) 83,070 Depreciation and amortization 90,469 19,239 10,057 393 — 120,158 Total operating expenses 269,130 84,718 43,213 30,078 (28,396 ) 398,743 Operating income (loss) $ 71,092 $ 18,785 $ 14,367 $ (30,078 ) $ — $ 74,166 Nine Months Ended September 30, 2018 (in thousands) Wireless Cable Wireline Other Eliminations Consolidated External revenue Service revenue $ 284,154 $ 85,797 $ 16,052 $ — $ — $ 386,003 Equipment revenue 48,859 537 155 — — 49,551 Tower revenue 4,934 — — — — 4,934 Other revenue 1,963 6,276 20,643 — — 28,882 Total external revenue 339,910 92,610 36,850 — — 469,370 Internal revenue 3,746 3,394 21,591 — (28,731 ) — Total operating revenue 343,656 96,004 58,441 — (28,731 ) 469,370 Operating expenses Cost of services 99,491 45,118 28,441 — (26,688 ) 146,362 Cost of goods sold 45,749 197 61 — — 46,007 Selling, general and administrative 35,693 14,940 5,183 32,344 (2,043 ) 86,117 Depreciation and amortization 95,853 18,305 10,069 405 — 124,632 Total operating expenses 276,786 78,560 43,754 32,749 (28,731 ) 403,118 Operating income (loss) $ 66,870 $ 17,444 $ 14,687 $ (32,749 ) $ — $ 66,252 |