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September 24, 2018
Mr. Ric Phillips
One Parkway North Blvd
Deerfield, IL 60015
(847) 627-7000
Dear Ric:
I wanted to take a moment to summarize the benefits we see from our potential transaction for Staples, Essendant and, most importantly, Essendant’s independent dealer customers.
While we understand that Essendant dealers may be uncertain about working with Staples going forward, we are hopeful they will give Essendant (powered by Staples) a chance to show them what we can do together. I am confident they will see immediate benefits and, over time, even more reasons to maintain and grow their business with us.
I recognize it may be tough for dealers to see themselves working with a company owned by Staples, who they have long viewed as a big, arrogant competitor. For example, some may be worried about Staples leveraging their customer data in competition with them. We can say unequivocally that we will put in place a strong, externally monitored firewall to preserve the integrity of Essendant dealer’s data, keeping it 100% insulated from Staples’s sales teams. Staples’ commercial operations will remain completely separate: dealers, other than the benefits they will receive from Essendant’s added capabilities, will continue to compete with Staples as they do today.
This transaction will allow Essendant to procure product from manufacturers at Staples’ lower cost and allow the combined company to negotiate even better pricing. Independent dealers have a higher cost of goods, disadvantaging them when competing with larger companies that can use their scale to obtain products at lower costs. Essendant’s lower costs, which can be passed on to dealers, will help them narrow this gap and provide additional value to their customers.
Some dealers might ask: why would Staples do this? Our market analysis and experience tells us that independent dealers win business, for the most part, because of the high touch service they provide and their close local and community relationships, while Staples earns business where price and process are deciding factors. Therefore, helping the dealers flourish will grow Essendant’s wholesale business, and the sales and profits for the combined organization.
As such, our goal in this transaction is certainly not to marginalize the dealer community Essendant serves, as this would be self-defeating. Instead, we want to help dealers grow their business and take them to new levels of sales, profits, and strength! Adding our supply chain capabilities, expanded product assortment, and e-commerce innovation to Essendant’s offering can provide dealers with even more resources to help them succeed—accelerating profitable growth for all of us!
In addition, we are working aggressively to make Staples much better at what it does and are hopeful that, by teaming up with Essendant, we can help independent dealers be more effective at what they do. In short, we believe that 1 + 1 can equal much more than 2!