REVENUE | 3. REVENUE Revenue is recognized when a performance obligation is satisfied by transferring control of a product or service to a customer. Revenue is measured based on consideration specified in a contract with a customer using the output method of progress. The Company elected to apply the invoice practical expedient for recognizing revenue, whereby the amounts invoiced to customers represent the value to the customer and the Company’s performance completion as of the invoice date. Therefore, the Company does not disclose related unsatisfied performance obligations. The Company also elected the practical expedient to exclude from the transaction price all sales taxes that are assessed by a governmental authority and therefore presents sales tax net in operating revenues on the Unaudited Condensed Consolidated Statements of Operations. Below is a listing of performance obligations that arise from contracts with customers, along with details on the satisfaction of each performance obligation, the significant payment terms and the nature of the goods and services being transferred, by reporting segment and other business operations: Revenue Recognized Over Time: Segment Performance Obligation Description Natural Gas Distribution Natural gas utility sales NJNG's performance obligation is to provide natural gas to residential, commercial and industrial customers as demanded, based on regulated tariff rates, which are established by the BPU. Revenues from the sale of natural gas are recognized in the period that gas is delivered and consumed by customers, including an estimate for quantities consumed but not billed during the period. Payment is due each month for the previous month's deliveries. Natural gas sales to individual customers are based on meter readings, which are performed on a systematic basis throughout the billing period. The unbilled revenue estimates are based on estimated customer usage by customer type, weather effects and the most current tariff rates. NJNG is entitled to be compensated for performance completed until service is terminated. Customers may elect to purchase the natural gas commodity from NJNG or may contract separately to purchase natural gas directly from third-party suppliers. As NJNG is acting as an agent on behalf of the third-party supplier, revenue is recorded for the delivery of natural gas to the customer. Clean Energy Ventures Commercial solar and wind electricity Clean Energy Ventures operates wholly-owned solar projects that recognize revenue as electricity is generated and transferred to the customer. The performance obligation is to provide electricity to the customer in accordance with contract terms or the interconnection agreement and is satisfied upon transfer of electricity generated. All wind assets were sold as of February 2019. Revenue is recognized as invoiced and the payment is due each month for the previous month's services. Clean Energy Ventures Residential solar electricity Clean Energy Ventures provides access to residential rooftop and ground-mount solar equipment to customers who then pay the Company a monthly fee. The performance obligation is to provide electricity to the customer based on generation from the underlying residential solar asset and is satisfied upon transfer of electricity generated. Revenue is derived from the contract terms and is recognized as invoiced, with the payment due each month for the previous month's services. Energy Services Natural gas services The performance obligation of Energy Services is to provide the customer transportation, storage and asset management services on an as-needed basis. Energy Services generates revenue through management fees, demand charges, reservation fees and transportation charges centered around the buying and selling of the natural gas commodity, representing one series of distinct performance obligations. Revenue is recognized based upon the underlying natural gas quantities physically delivered and the customer obtaining control. Energy Services invoices customers on a monthly basis in line with the terms of the contract and based on the services provided. Payment is due each month for the previous month's invoiced services. Midstream Natural gas services The performance obligation of Midstream is to provide the customer with storage and transportation services. Midstream generates revenues from firm storage contracts and transportation contracts, related usage fees for the use of storage space, injection and withdrawal at the storage facility and the delivery of natural gas to customers. Revenue is recognized over time as our customers receive the benefits of our service as it is performed on their behalf using an output method based on actual deliveries. Demand fees are recognized as revenue over the term of the related agreement. Home Services and Other Service contracts Home Services enters into service contracts with homeowners to provide maintenance and replacement services of applicable heating, cooling or ventilation equipment. All services provided relate to a distinct performance obligation which is to provide services for the specific equipment over the term of the contract. Revenue is recognized on a straight-line basis over the term of the contract and payment is due upon receipt of the invoice. Revenue Recognized at a Point in Time: Midstream Natural gas services The performance obligation of Midstream is to provide the customer with storage and transportation services. Midstream generates revenues from hub services for the use of storage space, injection and withdrawal from the storage facility. Hub services include park and loan transactions and wheeling. Home Services and Other Installations Home Services installs appliances, including but not limited to, furnaces, air conditioning units, boilers and generators to customers. The distinct performance obligation is the installation of the contracted appliance, which is satisfied at the point in time the item is installed. Disaggregated revenues from contracts with customers by product line and by reporting segment and other business operations during the three months ended June 30, 2020 , is as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Midstream Home Services and Other Total 2020 Natural gas utility sales $ 124,888 — — — — $ 124,888 Wholesale natural gas services — — 3,536 11,863 — 15,399 Service contracts — — — — 8,126 8,126 Installations and maintenance — — — — 4,243 4,243 Electricity sales — 5,294 — — — 5,294 Eliminations (1) — — — (720 ) (206 ) (926 ) Revenues from contracts with customers 124,888 5,294 3,536 11,143 12,163 157,024 Alternative revenue programs (2,665 ) — — — — (2,665 ) Derivative Instruments 6,309 8,102 (2) 130,007 — — 144,418 Eliminations (1) — — 197 — — 197 Revenues out of scope 3,644 8,102 130,204 — — 141,950 Total operating revenues $ 128,532 13,396 133,740 11,143 12,163 $ 298,974 2019 Natural gas utility sales $ 115,525 — — — — $ 115,525 Wholesale natural gas services — — 3,876 — — 3,876 Service contracts — — — — 7,890 7,890 Installations and maintenance — — — — 5,193 5,193 Electricity sales — 4,745 — — — 4,745 Eliminations (1) — — — — (456 ) (456 ) Revenues from contracts with customers 115,525 4,745 3,876 — 12,627 136,773 Alternative revenue programs 2,025 — — — — 2,025 Derivative Instruments 3,232 6,705 (2) 286,145 — — 296,082 Eliminations (1) — — 62 — — 62 Revenues out of scope 5,257 6,705 286,207 — — 298,169 Total operating revenues $ 120,782 11,450 290,083 — 12,627 $ 434,942 (1) Consists of transactions between subsidiaries that are eliminated in consolidation. (2) Includes SREC revenue. Disaggregated revenues from contracts with customers by product line and by reporting segment and other business operations during the nine months ended June 30, 2020 and 2019 , is as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Midstream Home Services and Other Total 2020 Natural gas utility sales $ 611,650 — — — — $ 611,650 Natural gas services — — 20,491 32,011 — 52,502 Service contracts — — — — 24,237 24,237 Installations and maintenance — — — — 13,404 13,404 Electricity sales — 13,770 — — — 13,770 Eliminations (1) — — — (2,062 ) (947 ) (3,009 ) Revenues from contracts with customers 611,650 13,770 20,491 29,949 36,694 712,554 Alternative revenue programs 17,465 — — — — 17,465 Derivative Instruments 16,260 11,833 (2) 797,168 — — 825,261 Eliminations (1) — — (1,656 ) — — (1,656 ) Revenues out of scope 33,725 11,833 795,512 — — 841,070 Total operating revenues $ 645,375 25,603 816,003 29,949 36,694 $ 1,553,624 2019 Natural gas utility sales $ 598,676 — — — — $ 598,676 Natural gas services — — 26,204 — — 26,204 Service contracts — — — — 23,533 23,533 Installations and maintenance — — — — 14,373 14,373 Electricity sales — 16,944 — — — 16,944 Eliminations (1) — — — — (1,653 ) (1,653 ) Revenues from contracts with customers 598,676 16,944 26,204 — 36,253 678,077 Alternative revenue programs 9,059 — — — — 9,059 Derivative Instruments 14,432 20,763 (2) 1,398,909 — — 1,434,104 Eliminations (1) — — (8,276 ) — — (8,276 ) Revenues out of scope 23,491 20,763 1,390,633 — — 1,434,887 Total operating revenues $ 622,167 37,707 1,416,837 — 36,253 $ 2,112,964 (1) Consists of transactions between subsidiaries that are eliminated in consolidation. (2) Includes SREC revenue. Disaggregated revenues from contracts with customers by customer type and by reporting segment and other business operations during the three months ended June 30, 2020 and 2019 , is as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Midstream Home Services and Other Total 2020 Residential $ 89,095 2,587 — — 11,845 $ 103,527 Commercial and industrial 20,050 2,707 3,536 11,143 318 37,754 Firm transportation 14,331 — — — — 14,331 Interruptible and off-tariff 1,412 — — — — 1,412 Revenues out of scope 3,644 8,102 130,204 — — 141,950 Total operating revenues $ 128,532 13,396 133,740 11,143 12,163 $ 298,974 2019 Residential $ 63,984 2,304 — — 12,388 $ 78,676 Commercial and industrial 37,511 2,441 3,876 — 239 44,067 Firm transportation 12,296 — — — — 12,296 Interruptible and off-tariff 1,734 — — — — 1,734 Revenues out of scope 5,257 6,705 286,207 — — 298,169 Total operating revenues $ 120,782 11,450 290,083 — 12,627 $ 434,942 Disaggregated revenues from contracts with customers by customer type and by reporting segment and other business operations during the nine months ended June 30, 2020 and 2019 , is as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Midstream Home Services and Other Total 2020 Residential $ 442,093 7,516 — — 35,955 $ 485,564 Commercial and industrial 107,107 6,254 20,491 29,949 739 164,540 Firm transportation 58,043 — — — — 58,043 Interruptible and off-tariff 4,407 — — — — 4,407 Revenues out of scope 33,725 11,833 795,512 — — 841,070 Total operating revenues $ 645,375 25,603 816,003 29,949 36,694 $ 1,553,624 2019 Residential $ 402,192 6,627 — — 35,522 $ 444,341 Commercial and industrial 139,691 10,317 26,204 — 731 176,943 Firm transportation 52,006 — — — — 52,006 Interruptible and off-tariff 4,787 — — — — 4,787 Revenues out of scope 23,491 20,763 1,390,633 — — 1,434,887 Total operating revenues $ 622,167 37,707 1,416,837 — 36,253 $ 2,112,964 Customer Accounts Receivable/Credit Balances and Deposits The timing of revenue recognition, customer billings and cash collections resulting in accounts receivables, billed and unbilled, and customers’ credit balances and deposits on the Unaudited Condensed Consolidated Balance Sheets during the nine months ended June 30, 2020 , are as follows: Customer Accounts Receivable Customers' Credit (Thousands) Billed Unbilled Balances and Deposits Balance as of October 1, 2019 $ 139,263 $ 6,510 $ 27,116 Increase (decrease) 3,796 2,228 (7,060 ) Balance as of June 30, 2020 $ 143,059 $ 8,738 $ 20,056 The following table provides information about receivables, which are included within accounts receivable, billed and unbilled, and customers’ credit balances and deposits, respectively, on the Unaudited Condensed Consolidated Balance Sheets as of June 30, 2020 : (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Midstream Home Services and Other Total Customer accounts receivable Billed $ 78,370 3,469 55,364 3,828 2,028 $ 143,059 Unbilled 8,738 — — — — 8,738 Customers' credit balances and deposits (20,056 ) — — — — (20,056 ) Total $ 67,052 3,469 55,364 3,828 2,028 $ 131,741 |