REVENUE | 3. REVENUE Revenue is recognized when a performance obligation is satisfied by transferring control of a product or service to a customer. Revenue is measured based on consideration specified in a contract with a customer using the output method of progress. The Company elected to apply the invoice practical expedient for recognizing revenue, whereby the amounts invoiced to customers represent the value to the customer and the Company’s performance completion as of the invoice date. Therefore, the Company does not disclose related unsatisfied performance obligations. The Company also elected the practical expedient to exclude from the transaction price all sales taxes that are assessed by a governmental authority and therefore presents sales tax net in operating revenues on the Unaudited Condensed Consolidated Statements of Operations. Below is a listing of performance obligations that arise from contracts with customers, along with details on the satisfaction of each performance obligation, the significant payment terms and the nature of the goods and services being transferred, by reporting segment and other business operations: Revenue Recognized Over Time: Segment Performance Obligation Description Natural Gas Distribution Natural gas utility sales NJNG's performance obligation is to provide natural gas to residential, commercial and industrial customers as demanded, based on regulated tariff rates, which are established by the BPU. Revenues from the sale of natural gas are recognized in the period that natural gas is delivered and consumed by customers, including an estimate for quantities consumed but not billed during the period. Payment is due each month for the previous month's deliveries. Natural gas sales to individual customers are based on meter readings, which are performed on a systematic basis throughout the billing period. The unbilled revenue estimates are based on estimated customer usage by customer type, weather effects and the most current tariff rates. NJNG is entitled to be compensated for performance completed until service is terminated. Customers may elect to purchase the natural gas commodity from NJNG or may contract separately to purchase natural gas directly from third-party suppliers. As NJNG is acting as an agent on behalf of the third-party supplier, revenue is recorded for the delivery of natural gas to the customer. Clean Energy Ventures Commercial solar electricity Clean Energy Ventures operates wholly-owned solar projects that recognize revenue as electricity is generated and transferred to the customer. The performance obligation is to provide electricity to the customer in accordance with contract terms or the interconnection agreement and is satisfied upon transfer of electricity generated. Revenue is recognized as invoiced and the payment is due each month for the previous month's services. Clean Energy Ventures Residential solar electricity Clean Energy Ventures provides access to residential rooftop and ground-mount solar equipment to customers who then pay the Company a monthly fee. The performance obligation is to provide electricity to the customer based on generation from the underlying residential solar asset and is satisfied upon transfer of electricity generated. Revenue is derived from the contract terms and is recognized as invoiced, with the payment due each month for the previous month's services. Clean Energy Ventures Transition renewable energy certificates Clean Energy Ventures generates TRECs, which are created for every MWh of electricity produced by a solar generator. The performance obligation of Clean Energy Ventures is to generate electricity and TRECs, which are purchased monthly by a REC Administrator. Revenue is recognized upon generation. Energy Services Natural gas services The performance obligation of Energy Services is to provide the customer transportation, storage and asset management services on an as-needed basis. Energy Services generates revenue through management fees, demand charges, reservation fees and transportation charges centered around the buying and selling of the natural gas commodity, representing one series of distinct performance obligations. Revenue is recognized based upon the underlying natural gas quantities physically delivered and the customer obtaining control. Energy Services invoices customers in line with the terms of the contract and based on the services provided. Payment is due upon receipt of the invoice. For temporary releases of pipeline capacity, revenue is recognized on a straight-line basis over the agreed upon term. Storage and Transportation Natural gas services The performance obligation of the Storage and Transportation segment is to provide the customer with storage and transportation services. The Storage and Transportation segment generates revenues from firm storage contracts and transportation contracts, injection and withdrawal at the storage facility and the delivery of natural gas to customers. Revenue is recognized over time as customers receive the benefits of its service as it is performed on their behalf using an output method based on actual deliveries. Demand fees are recognized as revenue over the term of the related agreement. Home Services and Other Service contracts Home Services enters into service contracts with homeowners to provide maintenance and replacement services of applicable heating, cooling or ventilation equipment. All services provided relate to a distinct performance obligation which is to provide services for the specific equipment over the term of the contract. Revenue is recognized on a straight-line basis over the term of the contract and payment is due upon receipt of the invoice. Revenue Recognized at a Point in Time: Energy Services Natural gas services For a permanent release of pipeline capacity, the performance obligation of NJRES is the release of the pipeline capacity associated with certain natural gas transportation contracts and the transfer of the underlying contractual rights to the counterparty. Revenue is recognized upon the transfer of the underlying contractual rights. Storage and Transportation Natural gas services The performance obligation of the Storage and Transportation segment is to provide the customer with storage and transportation services. The Storage and Transportation segment generates revenues from usage fees and hub services for the use of storage space, injection and withdrawal from the storage facility. Hub services include park and loan transactions and wheeling. Usage fees and hub services revenues are recognized as services are performed. Home Services and Other Installations Home Services installs appliances, including but not limited to, furnaces, air conditioning units, boilers and generators to customers. The distinct performance obligation is the installation of the contracted appliance, which is satisfied at the point in time the item is installed. The transaction price for each installation differs accordingly. Revenue is recognized at a point in time upon completion of the installation, which is when the customer is billed. Disaggregated revenues from contracts with customers by product line and by reporting segment and other business operations during the three months ended March 31, 2022 and 2021, are as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Storage and Transportation Home Services Total 2022 Natural gas utility sales $ 381,861 — — — — $ 381,861 Natural gas services — — 17,309 13,342 — 30,651 Service contracts — — — — 8,492 8,492 Installations and maintenance — — — — 4,730 4,730 Renewable energy certificates — 1,019 — — — 1,019 Electricity sales — 6,846 — — — 6,846 Eliminations (1) (338) — — (537) (81) (956) Revenues from contracts with customers 381,523 7,865 17,309 12,805 13,141 432,643 Alternative revenue programs (2) 2,504 — — — — 2,504 Derivative instruments 79,447 3,962 (3) 395,336 — — 478,745 Eliminations (1) — — (1,576) — — (1,576) Revenues out of scope 81,951 3,962 393,760 — — 479,673 Total operating revenues $ 463,474 11,827 411,069 12,805 13,141 $ 912,316 2021 Natural gas utility sales $ 296,888 — — — — $ 296,888 Natural gas services — — 11,011 13,926 — 24,937 Service contracts — — — — 8,314 8,314 Installations and maintenance — — — — 4,459 4,459 Renewable energy certificates — 817 — — — 817 Electricity sales — 4,882 — — — 4,882 Eliminations (1) — — — (669) (252) (921) Revenues from contracts with customers 296,888 5,699 11,011 13,257 12,521 339,376 Alternative revenue programs (2) (6,664) — — — — (6,664) Derivative instruments 19,943 777 (3) 451,558 — — 472,278 Eliminations (1) — — (2,803) — — (2,803) Revenues out of scope 13,279 777 448,755 — — 462,811 Total operating revenues $ 310,167 6,476 459,766 13,257 12,521 $ 802,187 (1) Includes building rent related to the Wall headquarters, which is eliminated in consolidation. (2) Consists of transactions between subsidiaries that are eliminated in consolidation. (3) Includes CIP revenue. (4) Includes SREC revenue. Disaggregated revenues from contracts with customers by product line and by reporting segment and other business operations during the six months ended March 31, 2022 and 2021, are as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Storage and Transportation Home Services Total 2022 Natural gas utility sales (1) $ 605,657 — — — — $ 605,657 Natural gas services — — 45,188 25,485 — 70,673 Service contracts — — — — 16,959 16,959 Installations and maintenance — — — — 10,214 10,214 Renewable energy certificates — 1,865 — — — 1,865 Electricity sales — 13,316 — — — 13,316 Eliminations (2) (675) — — (1,096) (180) (1,951) Revenues from contracts with customers 604,982 15,181 45,188 24,389 26,993 716,733 Alternative revenue programs (3) 13,158 — — — — 13,158 Derivative instruments 119,769 6,829 (4) 736,701 — — 863,299 Eliminations (2) — — (5,032) — — (5,032) Revenues out of scope 132,927 6,829 731,669 — — 871,425 Total operating revenues $ 737,909 22,010 776,857 24,389 26,993 $ 1,588,158 2021 Natural gas utility sales $ 486,252 — — — — $ 486,252 Natural gas services — — 17,439 27,030 — 44,469 Service contracts — — — — 16,573 16,573 Installations and maintenance — — — — 8,777 8,777 Renewable energy certificates — 1,507 — — — 1,507 Electricity sales — 9,270 — — — 9,270 Eliminations (1) — — — (1,326) (419) (1,745) Revenues from contracts with customers 486,252 10,777 17,439 25,704 24,931 565,103 Alternative revenue programs (3) (5,096) — — — — (5,096) Derivative instruments 24,740 2,069 (4) 674,607 — — 24,740 Eliminations (2) — — (4,931) — — (4,931) Revenues out of scope 19,644 2,069 669,676 — — 691,389 Total operating revenues $ 505,896 12,846 687,115 25,704 24,931 $ 1,256,492 (1) Includes building rent related to the Wall headquarters, which is eliminated in consolidation. (2) Consists of transactions between subsidiaries that are eliminated in consolidation. (3) Includes CIP revenue. (4) Includes SREC revenue. Disaggregated revenues from contracts with customers by customer type and by reporting segment and other business operations during the three months ended March 31, 2022 and 2021, are as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Storage and Transportation Home Services Total 2022 Residential $ 286,205 2,991 — — 13,105 $ 302,301 Commercial and industrial 60,106 4,874 17,309 12,805 36 95,130 Firm transportation 34,636 — — — — 34,636 Interruptible and off-tariff 576 — — — — 576 Revenues out of scope 81,951 3,962 393,760 — — 479,673 Total operating revenues $ 463,474 11,827 411,069 12,805 13,141 $ 912,316 2021 Residential $ 225,174 2,692 — — 12,234 $ 240,100 Commercial and industrial 42,824 3,007 11,011 13,257 287 70,386 Firm transportation 28,190 — — — — 28,190 Interruptible and off-tariff 700 — — — — 700 Revenues out of scope 13,279 777 448,755 — — 462,811 Total operating revenues $ 310,167 6,476 459,766 13,257 12,521 $ 802,187 Disaggregated revenues from contracts with customers by customer type and by reporting segment and other business operations during the six months ended March 31, 2022 and 2021, are as follows: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Storage and Transportation Home Services Total 2022 Residential $ 437,513 5,963 — — 26,880 $ 470,356 Commercial and industrial 107,290 9,218 45,188 24,389 113 186,198 Firm transportation 57,311 — — — — 57,311 Interruptible and off-tariff 2,868 — — — — 2,868 Revenues out of scope 132,927 6,829 731,669 — — 871,425 Total operating revenues $ 737,909 22,010 776,857 24,389 26,993 $ 1,588,158 2021 Residential $ 362,398 5,414 — — 24,438 $ 392,250 Commercial and industrial 72,053 5,363 17,439 25,704 493 121,052 Firm transportation 49,294 — — — — 49,294 Interruptible and off-tariff 2,507 — — — — 2,507 Revenues out of scope 19,644 2,069 669,676 — — 691,389 Total operating revenues $ 505,896 12,846 687,115 25,704 24,931 $ 1,256,492 Customer Accounts Receivable/Credit Balances and Deposits The timing of revenue recognition, customer billings and cash collections resulting in accounts receivables, billed and unbilled, and customers’ credit balances and deposits on the Unaudited Condensed Consolidated Balance Sheets during the six months ended March 31, 2022 and 2021, are as follows: Customer Accounts Receivable Customers' Credit (Thousands) Billed Unbilled Balances and Deposits Balance as of September 30, 2021 $ 212,838 $ 10,351 $ 32,586 Increase (Decrease) 60,475 45,919 (12,302) Balance as of March 31, 2022 $ 273,313 $ 56,270 $ 20,284 Balance as of September 30, 2020 $ 134,173 $ 9,226 $ 25,934 Increase (Decrease) 103,056 32,715 (5,171) Balance as of March 31, 2021 $ 237,229 $ 41,941 $ 20,763 The following table provides information about receivables, which are included within accounts receivable, billed and unbilled, and customers’ credit balances and deposits, respectively, on the Unaudited Condensed Consolidated Balance Sheets as of March 31, 2022 and September 30, 2021: (Thousands) Natural Gas Distribution Clean Energy Ventures Energy Services Storage and Transportation Home Services Total March 31, 2022 Customer accounts receivable Billed $ 154,380 5,239 107,262 4,385 2,047 $ 273,313 Unbilled 54,675 1,595 — — — 56,270 Customers' credit balances and deposits (20,284) — — — — (20,284) Total $ 188,771 6,834 107,262 4,385 2,047 $ 309,299 September 30, 2021 Customer accounts receivable Billed $ 54,514 5,534 147,087 3,956 1,747 $ 212,838 Unbilled 8,427 1,924 — — — 10,351 Customers' credit balances and deposits (32,586) — — — — (32,586) Total $ 30,355 7,458 147,087 3,956 1,747 $ 190,603 |