REVENUE | 3. REVENUE Revenue is recognized when a performance obligation is satisfied by transferring control of a product or service to a customer. Revenue is measured based on consideration specified in a contract with a customer using the output method of progress. The Company elected to apply the invoice practical expedient for recognizing revenue, whereby the amounts invoiced to customers represent the value to the customer and the Company’s performance completion as of the invoice date. Therefore the Company does not disclose related unsatisfied performance obligations. The Company also elected the practical expedient to exclude from the transaction price all sales taxes that are assessed by a governmental authority and therefore presents sales tax net in operating revenues on the Consolidated Statements of Operations. Below is a listing of performance obligations that arise from contracts with customers, along with details on the satisfaction of each performance obligation, the significant payment terms and the nature of the goods and services being transferred, by reporting segment and other business operations: Revenue Recognized Over Time: Segment/ Operations Performance Obligation Description NJNG Natural gas utility sales NJNG’s performance obligation is to provide natural gas to residential, commercial and industrial customers as demanded, based on regulated tariff rates, which are established by the BPU. Revenues from the sale of natural gas are recognized in the period that natural gas is delivered and consumed by customers, including an estimate for quantities consumed but not billed during the period. Payment is due each month for the previous month’s deliveries. Natural gas sales to individual customers are based on meter readings, which are performed on a systematic basis throughout the billing period. The unbilled revenue estimates are based on estimated customer usage by customer type, weather effects and the most current tariff rates. NJNG is entitled to be compensated for performance completed until service is terminated. Customers may elect to purchase the natural gas commodity from NJNG or may contract separately to purchase natural gas directly from third-party suppliers. As NJNG is acting as an agent on behalf of the third-party supplier, revenue is recorded for the delivery of natural gas to the customer. CEV Commercial solar electricity CEV operates wholly-owned solar projects that recognize revenue as electricity is generated and transferred to the customer. The performance obligation is to provide electricity to the customer in accordance with contract terms or the interconnection agreement and is satisfied upon transfer of electricity generated. Revenue is recognized as invoiced and the payment is due each month for the previous month's services. CEV Residential solar electricity CEV provides access to residential rooftop and ground-mount solar equipment to customers who then pay the Company a monthly fee. The performance obligation is to provide electricity to the customer based on generation from the underlying residential solar asset and is satisfied upon transfer of electricity generated. Revenue is derived from the contract terms and is recognized as invoiced, with the payment due each month for the previous month’s services. Revenue Recognized Over Time (continued): Segment/ Performance Obligation Description CEV Renewable energy certificates Certain CEV projects generate TRECs and SREC IIs under the established Administratively Determined Incentive Program. A TREC or SREC II is created for every MWh of electricity produced by a solar generator. The performance obligation of CEV is to generate electricity. TRECs and SREC IIs under the Administratively Determined Incentive Program are purchased monthly by a REC Administrator. Revenue is recognized upon generation. ES Natural gas services The performance obligation of ES is to provide the customer transportation, storage and asset management services on an as-needed basis. ES generates revenue through management fees, demand charges, reservation fees and transportation charges centered around the buying and selling of the natural gas commodity, representing one series of distinct performance obligations. Revenue is recognized based upon the underlying natural gas quantities physically delivered and the customer obtaining control. ES invoices customers in line with the terms of the contract and based on the services provided. Payment is due upon receipt of the invoice. For temporary releases of pipeline capacity, revenue is recognized on a straight-line basis over the agreed upon term. S&T Natural gas services The performance obligation of S&T is to provide the customer with storage and transportation services. S&T generates revenues from firm storage contracts and transportation contracts, injection and withdrawal at the storage facility and the delivery of natural gas to customers. Revenue is recognized over time as customers receive the benefits of its service as it is performed on their behalf using an output method based on actual deliveries. Demand fees are recognized as revenue over the term of the related agreement. HSO Service contracts Home Services enters into service contracts with homeowners to provide maintenance and replacement of applicable heating, cooling or ventilation equipment. NJR Retail enters into warranty contracts with homeowners for various appliances. All services provided relate to a distinct performance obligation which is to provide services for the specific equipment over the term of the contract. Revenue is recognized on a straight-line basis over the term of the contract and payment is due upon receipt of the invoice. Revenue Recognized at a Point in Time: ES Natural gas services For a permanent release of pipeline capacity, the performance obligation of ES is the release of the pipeline capacity associated with certain natural gas transportation contracts and the transfer of the underlying contractual rights to the counterparty. Revenue is recognized upon the transfer of the underlying contractual rights. S&T Natural gas services The performance obligation of S&T is to provide the customer with storage and transportation services. S&T generates revenues from usage fees and hub services for the use of storage space, injection and withdrawal from the storage facility. Hub services include park and loan transactions and wheeling. Usage fees and hub services revenues are recognized as services are performed. HSO Installations Home Services installs appliances, including but not limited to, furnaces, air conditioning units, boilers and generators for customers. The distinct performance obligation is the installation of the contracted appliance, which is satisfied at the point in time the item is installed. The transaction price for each installation differs accordingly. Revenue is recognized at a point in time upon completion of the installation, which is when the customer is billed. Disaggregated revenues from contracts with customers by product line and by reporting segment and other business operations during fiscal 2023, 2022 and 2021 are as follows: (Thousands) NJNG CEV ES S&T HSO Total 2023 Natural gas utility sales (1) $ 845,392 — — — — $ 845,392 Natural gas services — — 76,975 92,859 — 169,834 Service contracts — — — — 35,210 35,210 Installations and maintenance — — — — 22,428 22,428 Renewable energy certificates — 12,636 — — — 12,636 Electricity sales — 31,733 — — — 31,733 Eliminations (2) (1,349) — — (4,159) (205) (5,713) Revenues from contracts with customers 844,043 44,369 76,975 88,700 57,433 1,111,520 Alternative revenue programs (3) 27,257 — — — — 27,257 Derivative instruments 139,984 79,762 (4) 614,641 — — 834,387 Eliminations (2) — — (10,170) — — (10,170) Revenues out of scope 167,241 79,762 604,471 — — 851,474 Total operating revenues $ 1,011,284 124,131 681,446 88,700 57,433 $ 1,962,994 2022 Natural gas utility sales (1) $ 951,626 — — — — $ 951,626 Natural gas services — — 83,801 67,735 — 151,536 Service contracts — — — — 33,932 33,932 Installations and maintenance — — — — 22,250 22,250 Renewable energy certificates — 5,487 — — — 5,487 Electricity sales — 38,317 — — — 38,317 Eliminations (2) (1,350) — — (2,449) (364) (4,163) Revenues from contracts with customers 950,276 43,804 83,801 65,286 55,818 1,198,985 Alternative revenue programs (3) 11,259 — — — — 11,259 Derivative instruments 165,882 84,476 (4) 1,445,471 — — 1,695,829 Eliminations (2) — — (94) — — (94) Revenues out of scope 177,141 84,476 1,445,377 — — 1,706,994 Total operating revenues $ 1,127,417 128,280 1,529,178 65,286 55,818 $ 2,905,979 2021 Natural gas utility sales $ 694,635 — — — — 694,635 Natural gas services — — 26,933 51,020 — 77,953 Service contracts — — — — 33,250 33,250 Installations and maintenance — — — — 18,979 18,979 Renewable energy certificates — 4,571 — — — 4,571 Electricity sales — 25,270 — — — 25,270 Eliminations (2) — — — (1,768) (785) (2,553) Revenues from contracts with customers 694,635 29,841 26,933 49,252 51,444 852,105 Alternative revenue programs (3) (7,282) — — — — (7,282) Derivative instruments 44,443 65,434 (4) 1,201,487 — — 1,311,364 Eliminations (2) — — 426 — — 426 Revenues out of scope 37,161 65,434 1,201,913 — — 1,304,508 Total operating revenues $ 731,796 95,275 1,228,846 49,252 51,444 2,156,613 (1) Includes building rent related to the Wall headquarters, which is eliminated in consolidation. (2) Consists of transactions between subsidiaries that are eliminated in consolidation. (3) Includes CIP revenue. (4) Includes SREC revenue. Disaggregated revenues from contracts with customers by customer type and by reporting segment and other business operations during the fiscal years ended September 30, are as follows: (Thousands) NJNG CEV ES S&T HSO Total 2023 Residential $ 621,663 13,668 — — 57,091 $ 692,422 Commercial and industrial 136,011 30,701 76,975 88,700 342 332,729 Firm transportation 77,722 — — — — 77,722 Interruptible, off-tariff and other 8,647 — — — — 8,647 Revenues out of scope 167,241 79,762 604,471 — — 851,474 Total operating revenues $ 1,011,284 124,131 681,446 88,700 57,433 $ 1,962,994 2022 Residential $ 586,678 12,579 — — 55,629 $ 654,886 Commercial and industrial 265,970 31,225 83,801 65,286 189 446,471 Firm transportation 92,531 — — — — 92,531 Interruptible, off-tariff and other 5,097 — — — — 5,097 Revenues out of scope 177,141 84,476 1,445,377 — — 1,706,994 Total operating revenues $ 1,127,417 128,280 1,529,178 65,286 55,818 $ 2,905,979 2021 Residential $ 487,018 11,319 — — 50,689 $ 549,026 Commercial and industrial 124,519 18,522 26,933 49,252 755 219,981 Firm transportation 79,256 — — — — 79,256 Interruptible, off-tariff and other 3,842 — — — — 3,842 Revenues out of scope 37,161 65,434 1,201,913 — — 1,304,508 Total operating revenues $ 731,796 95,275 1,228,846 49,252 51,444 $ 2,156,613 Customer Accounts Receivable/Credit Balances and Deposits The timing of revenue recognition, customer billings and cash collections resulting in accounts receivables, billed and unbilled, and customers’ credit balances and deposits on the Consolidated Balance Sheets are as follows: Customer Accounts Receivable Customers’Credit (Thousands) Billed Unbilled Balances and Deposits Balance as of September 30, 2021 $ 212,838 $ 10,351 $ 32,586 Increase 9,459 3,418 660 Balance as of September 30, 2022 222,297 13,769 33,246 (Decrease) increase (124,757) 5,331 11,664 Balance as of September 30, 2023 $ 97,540 $ 19,100 $ 44,910 The following table provides information about receivables, which are included within accounts receivable, billed and unbilled, and customers’ credit balances and deposits, respectively, on the Consolidated Balance Sheets as of September 30: (Thousands) NJNG CEV ES S&T HSO Total 2023 Customer accounts receivable Billed $ 55,234 9,962 23,716 6,577 2,051 $ 97,540 Unbilled 10,784 8,316 — — — 19,100 Customers’ credit balances and deposits (44,898) — — (12) — (44,910) Total $ 21,120 18,278 23,716 6,565 2,051 $ 71,730 2022 Customer accounts receivable Billed $ 78,508 5,566 129,199 7,012 2,012 $ 222,297 Unbilled 10,814 2,955 — — — 13,769 Customers’ credit balances and deposits (33,246) — — — — (33,246) Total $ 56,076 8,521 129,199 7,012 2,012 $ 202,820 |