Harte Hanks (HHS) 10-Q 14 May 20 2020 Q1 Quarterly report Financial data

Document And Entity Information

Document And Entity Information - shares	3 Months Ended
	Mar. 31, 2020	Apr. 15, 2020
Document Information [Line Items]
Entity Registrant Name	HARTE HANKS INC
Entity Central Index Key	0000045919
Trading Symbol	hhs
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Current Reporting Status	Yes
Entity Emerging Growth Company	false
Entity Small Business	true
Entity Interactive Data Current	Yes
Entity Common Stock, Shares Outstanding (in shares)		6,441,752
Entity Shell Company	false
Document Type	10-Q
Document Period End Date	Mar. 31, 2020
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q1
Amendment Flag	false
Title of 12(b) Security	Common Stock

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (Current Period Unaudited) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Current assets
Cash and cash equivalents	$ 23,462	$ 28,104
Restricted cash	5,253	6,018
Accounts receivable (less allowance for doubtful accounts of $848 at March 31, 2020 and $666 at December 31, 2019)	36,432	38,972
Contract assets	352	805
Inventory	407	354
Prepaid expenses	4,114	3,300
Prepaid taxes and income tax receivable	11,158	78
Other current assets	1,461	1,670
Total current assets	82,639	79,301
Property, plant and equipment (less accumulated depreciation of $122,245 at March 31, 2020 and $133,559 at December 31, 2019)	7,868	8,323
Right-of-use assets	20,250	18,817
Other assets	3,447	3,761
Total assets	114,204	110,202
Current liabilities
Accounts payable and accrued expenses	16,666	16,917
Accrued payroll and related expenses	4,447	4,215
Deferred revenue and customer advances	3,904	4,397
Customer postage and program deposits	8,280	9,767
Other current liabilities	2,527	2,619
Short-term lease liabilities	8,531	7,616
Total current liabilities	44,355	45,531
Long-term debt	18,700	18,700
Pensions	68,977	70,000
Deferred tax liabilities, net	301	244
Long-term lease liabilities	13,886	13,078
Other long-term liabilities	2,553	2,609
Total liabilities	148,772	150,162
Preferred Stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding	9,723	9,723
Stockholders’ deficit
Common stock, $1 par value, 25,000,000 shares authorized;12,121,484 and 12,121,484 shares issued, 6,441,752 and 6,302,936 shares outstanding at March 31, 2020 and December 31, 2019, respectively	12,121	12,121
Additional paid-in capital	417,578	447,022
Retained earnings	802,935	797,817
Less treasury stock, 5,679,732 shares at cost at March 31, 2020 and 5,818,548 shares at cost at December 31, 2019	(1,213,842)	(1,243,509)
Accumulated other comprehensive loss	(63,083)	(63,134)
Total stockholders’ deficit	(44,291)	(49,683)
Total liabilities, Preferred Stock and stockholders’ deficit	$ 114,204	$ 110,202

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Current Period Unaudited) (Parentheticals) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Accounts receivable, allowance for doubtful accounts	$ 848	$ 666
Accumulated depreciation	$ 122,245	$ 133,559
Preferred stock, par value (in dollars per share)	$ 1	$ 1
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Common stock, par value (in dollars per share)	$ 1	$ 1
Common stock, shares authorized (in shares)	25,000,000	25,000,000
Common stock, shares issued (in shares)	12,121,484	12,121,484
Common stock, shares outstanding (in shares)	6,441,752	6,302,936
Treasury stock, shares (in shares)	5,679,732	5,818,548
Series A Preferred Stock [Member]
Preferred stock, shares issued (in shares)	9,926	9,926
Preferred stock, shares outstanding (in shares)	9,926	9,926

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Income (Loss) (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Operating revenues	$ 40,522	$ 59,150
Operating expenses
Labor	23,948	33,667
Production and distribution	13,246	23,000
Advertising, selling, general and administrative	5,948	7,475
Restructuring expense	1,366	4,506
Depreciation expense	1,121	1,442
Total operating expenses	45,629	70,090
Operating loss	(5,107)	(10,940)
Other expenses, net
Interest expense, net	312	220
Other, net	757	1,577
Total other expenses, net	1,069	1,797
Loss before income taxes	(6,176)	(12,737)
Income tax (benefit) expense	(11,294)	790
Net income (loss)	5,118	(13,527)
Less: Preferred Stock dividends	123	122
Less: Earnings attributable to participating securities	683
Income (loss) attributable to common stockholders	$ 4,312	$ (13,649)
Income (loss) per common share
Basic (in dollars per share)	$ 0.68	$ (2.18)
Diluted (in dollars per share)	$ 0.67	$ (2.18)
Weighted average shares used to compute income (loss) per share attributable to common shares
Basic (in shares)	6,320	6,268
Diluted (in shares)	6,481	6,268
Comprehensive income (loss), net of tax:
Net income (loss)	$ 5,118	$ (13,527)
Adjustment to pension liability, net:	609	550
Foreign currency translation adjustment	(558)	(28)
Adoption of ASU 2018-02		(11,355)
Total other comprehensive income (loss), net of tax	51	(10,833)
Comprehensive income (loss)	$ 5,169	$ (24,360)

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Changes in Stockholders' Deficit (Unaudited) - USD ($) $ in Thousands	Cumulative Effect, Period of Adoption, Adjustment [Member]Preferred Stock [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Common Stock [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Additional Paid-in Capital [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Retained Earnings [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Treasury Stock [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]AOCI Attributable to Parent [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]	Preferred Stock [Member]	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings [Member]	Treasury Stock [Member]	AOCI Attributable to Parent [Member]	Total
Balance at Dec. 31, 2018				$ 11,377		$ (11,355)	$ 22	$ 9,723	$ 12,115	$ 453,868	$ 812,704	$ (1,251,388)	$ (46,483)	$ (19,184)
Stock-based compensation										151				151
Treasury stock issued										(1,968)		1,984		16
Net income (loss)											(13,527)			(13,527)
Other comprehensive income													522	522
Other comprehensive income													(10,833)	(10,833)
Balance at Mar. 31, 2019								9,723	12,115	452,051	810,554	(1,249,404)	(57,316)	(32,000)
Balance at Dec. 31, 2019								9,723	12,121	447,022	797,817	(1,243,509)	(63,134)	(49,683)
Stock-based compensation										223				223
Treasury stock issued										(29,667)		29,667
Net income (loss)											5,118			5,118
Other comprehensive income													51	51
Balance at Mar. 31, 2020								$ 9,723	$ 12,121	$ 417,578	$ 802,935	$ (1,213,842)	$ (63,083)	$ (44,291)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Cash flows from operating activities
Net income (loss)	$ 5,118	$ (13,527)
Adjustments to reconcile net income (loss) to net cash used in operating activities
Depreciation expenses	1,121	1,442
Restructuring	271	2,190
Stock-based compensation	215	150
Net pension cost	(211)	1,013
Deferred income taxes	(146)	584
Changes in assets and liabilities:
Decrease in accounts receivable, net and contract assets	3,089	7,746
(Increase) decrease in inventory	(53)	62
(Increase) decrease in prepaid expenses, income tax receivable and other assets	(11,242)	2,689
Decrease in accounts payable and accrued expenses	(355)	(5,152)
Decrease in accrued payroll, deferred revenue, lease liabilities and other long-term liabilities	(1,781)	(68)
Net cash used in operating activities	(3,974)	(2,871)
Cash flows from investing activities
Purchases of property, plant and equipment	(832)	(1,106)
Proceeds from sale of property, plant and equipment	196	5
Net cash used in investing activities	(636)	(1,101)
Cash flows from financing activities
Borrowings		4,500
Debt financing costs	(129)	(248)
Payment of finance leases	(110)	(208)
Issuance of treasury stock		16
Net cash (used in) provided by financing activities	(239)	4,060
Effect of exchange rate changes on cash, cash equivalents and restricted cash	(558)	(28)
Net (decrease) increase in cash and cash equivalents and restricted cash	(5,407)	60
Cash and cash equivalents and restricted cash at beginning of period	34,122	20,882
Cash and cash equivalents and restricted cash at end of period	28,715	20,942
Supplemental disclosures
Cash paid for interest	186	186
Cash received for income taxes, net of refunds	88	4,565
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	$ 848	$ 685

Note A - Overview and significa

Note A - Overview and significant Accounting Policies	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Significant Accounting Policies [Text Block]	Note A - Overview and Significant Accounting Policies Background Harte Hanks, Inc., together with its subsidiaries (“Harte Hanks,” “Company”, “we,” “our,” or “us”) is a purveyor of data-driven, omni-channel marketing and customer relationship solutions and logistics. The Company has robust capabilities that offer clients the strategic guidance they need across the customer data landscape as well as the executional know-how in database build and management, data analytics, digital media, direct mail, customer contact, client fulfillment and marketing and product logistics. Harte Hanks solves marketing, commerce and logistical challenges for some of the world’s leading brands in North America, Asia-Pacific and Europe. The Company operates as one The Company is closely monitoring the impact of the 2019 19” 19 March 11, 2020 19 March 13, 2020. 19 not 19 may 19 may 1A. 2019 10 1A. 10 19. Securities Purchase Agreement On January 23, 2018, January 30, 2018, 9,926 $1.00 $9.9 5.0% 5.0%. 1,001,614 not Along with customary protective provisions, Wipro has designated an observer to the Board of Directors. We used the proceeds from the issuance for general corporate purposes including working capital purposes. See Note E, Convertible Preferred Stock Related Party Transactions Since 2016, Wipro provides us with a variety of technology-related services, including database and software development, database support and analytics, IT infrastructure support, and digital campaign management. Additionally, we provide Wipro with agency and consulting services. Effective January 30, 2018, 9,926 1,001,614 16% January 30, 2018), $9.9 Convertible Preferred Stock Accounting Principles Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not 10 10 December 31, 2019 2019 10 March 19, 2020. Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income (Loss) The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not Revenue Recognition We recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for those products or services. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions and postage costs of mailings are billed to our clients and are not Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized as the work is performed. Fees for these services are determined by the terms set forth in the contract with the client. These are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, and trade payables, and long-term debt. Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and the current portion and long-term portion of lease obligations on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at commencement date based on the present value of lease payments over the lease term. As most of our leases do not may See Note B, Recent Accounting Pronouncements - Recently adopted accounting pronouncements.

Note B - Recent Accounting Pron

Note B - Recent Accounting Pronouncements	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Accounting Standards Update and Change in Accounting Principle [Text Block]	Note B - Recent Accounting Pronouncements Recently issued accounting pronouncements not In December 2019, 2019 12, not 2021, not not In August 2018, 2018 14, Compensation—Retirement Benefits—Defined Benefit Plans—General 715 20 Disclosure Framework—Changes to the Disclosure Requirements for Defined Benefit Plans 2018 14” 2018 14 December 15, 2020, 2018 14 Recently adopted accounting pronouncements Reference Rate Reform In March 2020, 2020 04, Reference Rate Reform (Topic 848 2018 March 12, 2020 December 31, 2022. March 12, 2020 not Income taxes In February 2018, 2018 02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income 1, 2017 (the “Tax Reform Act”), 1 2018 02 December 15, 2018, 2018 02 first 2019. Income Taxes, Stock-based Compensation In June 2018, 2018 07, Compensation-Stock Compensation (Topic 718 505 50, Accounting for Distributions to Shareholders with Components of Stock and Cash, 718 718 December 15, 2018, 606. January 1, 2019 not Leases In February 2016, 2016 02, Leases (Topic 842 2018 11, not December 15, 2018, July 2018, January 1, 2019, January 1, 2017, January 1, 2019. We adopted the standard effective January 1, 2019, 842, 842, December 31, 2019 842 The standard had a material impact on our condensed consolidated balance sheets, but did not $22,000 Leases Restricted Cash In the first 2019, 2016 18, Statement of Cash flows (Topic 230 2016 18 not

Note C - Revenue from Contracts

Note C - Revenue from Contracts with Customers	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Revenue from Contract with Customer [Text Block]	Note C - Revenue from Contracts with Customers In May 2014, 2014 09, Revenue from Contracts with Customers 606, Revenue from Contracts with Customers, five Under ASC 606, not March 31, 2020 December 31, 2019 not Consistent with legacy GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis. Disaggregation of Revenue We disaggregate revenue by vertical market and key revenue stream. The following table summarizes revenue from contracts with customers for the three March 31, 2020 2019 In thousands Three Months Ended March 31, 2020 March 31, 2019 B2B $ 11,214 $ 12,785 Consumer Brands 11,054 12,163 Financial Services 8,105 12,965 Healthcare 4,209 4,627 Retail 5,261 12,311 Transportation 679 4,299 Total Revenues $ 40,522 $ 59,150 The nature of the services offered by each key revenue stream is different. The following tables summarize revenue from contracts with customers for the three March 31, 2020 2019 four Three Months Ended March 31, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 4,592 $ 139 $ 4,731 Contact Centers 11,836 — 11,836 Database Marketing Solutions 4,416 581 4,997 Direct Mail, Logistics, and Fulfillment 15,919 3,039 18,958 Total Revenues $ 36,763 $ 3,759 $ 40,522 Three Months Ended March 31, 2019 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 6,193 $ 39 $ 6,232 Contact Centers 15,738 — 15,738 Database Marketing Solutions 6,106 786 6,892 Direct Mail, Logistics, and Fulfillment 24,739 5,549 30,288 Total Revenues $ 52,776 $ 6,374 $ 59,150 Our contracts with customers may not Agency & Digital Services Our agency services are full-service, customer engagement agencies specializing in direct and digital communications for both consumer and business-to-business markets. Our digital solutions integrate online services within the marketing mix and include: search engine management, display, digital analytics, website development and design, digital strategy, social media, email, e-commerce, and interactive relationship management. Our contracts may Agency and digital services performance obligations are mostly satisfied over time and often offered on a project basis. We have concluded that the best approach of measuring the progress toward completion of the project-based performance obligations is the input method based on costs or labor hours incurred to date dependent upon whether costs or labor hours more accurately depict the transfer of value to the customer. The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient. Contact Centers We operate tele-service workstations in the U.S., Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service. Performance obligations are stand-ready obligations and satisfied over time. With regard to account management and software as a service (“SaaS”), we use a time-elapsed output method. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Database Marketing Solutions Our solutions are built around centralized marketing databases with services rendered to build custom database, database hosting services, customer or target marketing lists and data processing services. These performance obligations, including services rendered to build a custom database, database hosting services, professional services, customer or target marketing lists and data processing services, may not i.e i.e. not We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., two Direct Mail, Logistics, and Fulfillment Our services include: digital printing, print on demand, advanced mail optimization, logistics and transportation optimization, tracking, commingling, shrink wrapping, and specialized mailings. We also maintain fulfillment centers where we provide custom kitting services, print on demand, product recalls, and freight optimization allowing our customers to distribute literature and other marketing materials. The majority of performance obligations offered within this revenue stream is satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not may The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Upfront Non-Refundable Fees We may not not four five six one March 31, 2020 2019 Transaction Price Allocated to Future Performance Obligations We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude: performance obligations that have an original expected duration of one March 31, 2020 $0.1 2020. Contract Balances We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service ( e.g March 31, 2020 December 31, 2019 In thousands March 31, 2020 December 31, 2019 Contract assets $ 352 $ 805 Deferred revenue and customer advances 3,904 4,397 Deferred revenue, included in other long-term liabilities 813 886 Revenue recognized during the three March 31, 2020 December 31, 2019 $2.9 Costs to Obtain and Fulfill a Contract We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one $1.5 March 31, 2020 no

Note D - Leases

Note D - Leases	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Lessee, Operating and Finance Leases [Text Block]	Note D - Leases On January 1, 2019, 842 22.8 $23.9 842. We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 not 1 6 may 5 may 1 As of March 31, 2020 $1.1 $19.2 $0.4 not may The following table presents supplemental balance sheet information related to our financing and operating leases: In thousands As of March 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets 19,179 1,071 $ 20,250 Liabilities Short-term lease liabilities 8,197 334 8,531 Long-term lease liabilities 13,375 511 13,886 Total Lease Liabilities $ 21,572 $ 845 $ 22,417 In thousands As of December 31, 2019 Operating Leases Finance Leases Total Right-of-use Assets 17,679 1,138 $ 18,817 Liabilities Short-term lease liabilities 7,226 390 7,616 Long-term lease liabilities 12,514 564 13,078 Total Lease Liabilities $ 21,730 $ 896 $ 20,694 For the three March 31, 2020 2019 In thousands Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Operating lease cost $ 2,365 $ 2,215 Finance lease cost: Amortization of right-of-use assets 67 64 Interest on lease liabilities 14 19 Total Finance lease cost 81 83 Variable lease cost 920 537 Total lease cost $ 3,366 $ 2,835 Other information related to leases was as follows: In thousands Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 4,526 $ 4,285 Operating cash flows from finance leases 14 22 Financing cash flows from finance leases 110 101 Weighted Average Remaining Lease term Operating leases 3.1 3.5 Finance leases 3.1 3.3 Weighted Average Discount Rate Operating leases 4.68 % 4.71 % Finance leases 6.48 % 7.16 % The maturities of the Company’s finance and operating lease liabilities as of March 31, 2020 In thousands Operating Leases Finance Leases Year Ending December 31, Remainder of 2020 $ 6,888 $ 306 2021 7,268 238 2022 5,410 189 2023 2,188 152 2024 1,274 36 2025 123 — Total future minimum lease payments 23,151 921 Less: Imputed interest 1,579 76 Total lease liabilities $ 21,572 $ 845 As of March 31, 2020 no not

Note E - Convertible Preferred

Note E - Convertible Preferred Stock	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Preferred Stock [Text Block]	Note E - Convertible Preferred Stock Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 January 30, 2018, 9,926 $1,000 $9.9 January 29, 2018. $0.2 $9.9 Series A Preferred Stock has the following rights and privileges: Liquidation Rights In the event of a liquidation, dissolution or winding down of the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount per share as would have been payable had all shares of Series A Preferred Stock been converted into common stock immediately before such liquidation. Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution to its stockholders shall be distributed among the holders of common stock. Dividends Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction, shares of Series A Preferred Stock which have not 5% 5%. not not March 31, 2020 $1.1 $108.46 Conversion At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock may 100.91 one Voting and Other Rights The Series A Preferred Stock does not one not We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the event that may not March 31, 2020

Note F - Long-term Debt

Note F - Long-term Debt	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Long-term Debt [Text Block]	Note F — Long-Term Debt As of March 31, 2020 December 31, 2019 $18.7 Credit Facilities On April 17, 2017, $20.0 $5.0 one Under the Texas Capital Credit Facility, we can elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% 0.75%. 0.50%. $0.1 The Texas Capital Credit Facility is subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of second The Texas Capital Credit Facility originally had an expiration date of April 17, 2019, January 9, 2018, $22.0 one April 17, 2020. May 7, 2019, one April 17, 2021. May 11, 2020, one April 17, 2022 $19.0 At March 31, 2020 $1 .7 No March 31, 2020

Note G - Stock-Based Compensati

Note G - Stock-Based Compensation	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Share-based Payment Arrangement [Text Block]	Note G — Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees, including the 2013 Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive Income (Loss). We recognized $0.2 $0.2 three March 31, 2020 2019

Note H - Components of Net Peri

Note H - Components of Net Periodic Benefit Cost	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Retirement Benefits [Text Block]	Note H — Components of Net Periodic Benefit Cost Prior to January 1, 1999, 401 December 31, 1998. In 1994, not not April 1, 2014. Net pension cost for both plans included the following components: Three Months Ended March 31, In thousands 2020 2019 Interest cost $ 1,473 $ 1,813 Expected return on plan assets (1,384 ) (1,111 ) Recognized actuarial loss 812 733 Net periodic benefit cost $ 901 $ 1,435 We are required to make $6.0 2020 We are not not $0.5 $0.4 three March 31, 2020 2019

Note I - Income Taxes

Note I - Income Taxes	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Income Tax Disclosure [Text Block]	Note I - Income Taxes Coronavirus Aid, Relief and Economic Security Act In response to the COVID- 19 March 27, 2020. 2018 2020 five not 80% 2018, 2019 2020. may 50% 30% January 1, 2019 2020. 2020 25% 15 100% Our income tax benefit of $11.3 three March 31, 2020 183.06%. three March 31, 2020 21.0%, three March 31, 2020 35%, $8.8 $2.4 2020 2021, Our income tax expense of $0.8 three March 31, 2019 6.2%. three March 31, 2019 21.0%, not not We have in general historically calculated the provision for income taxes during interim reporting periods by applying an estimate of the annual effective tax rate for the full calendar year to ordinary income or loss for the reporting period. However, we have used a discrete effective tax rate method to calculate income taxes for the three March 31, 2020 March 31, 2019 Effective January 1, 2019 2018 02 35% 21% $11.4 Harte Hanks, or one no 2014. no 2016 We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive Income (Loss). We did not March 31, 2020 December 31, 2019

Note J - Earnings Per Share

Note J - Earnings Per Share	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Earnings Per Share [Text Block]	Note J - Earnings Per Share In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two two five five two In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two not Reconciliations of basic and diluted EPS were as follows: Three Months Ended March 31, In thousands, except per share amounts 2020 2019 Numerator: Net income (loss) $ 5,118 $ (13,527 ) Less: Preferred stock dividends 123 122 Less: Earnings attributable to participating securities 683 — Numerator for basic EPS: income (loss) attributable to common stockholders 4,312 (13,649 ) Effect of dilutive securities: Add back: Allocation of earnings to participating securities 683 — Less: Re-allocation of earnings to participating securities considering potentially dilutive securities (669 ) — Numerator for diluted EPS 4,326 (13,649 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,320 6,268 Effect of dilutive securities: Unvested shares 161 — Diluted EPS denominator 6,481 6,268 Basic earnings (loss) per Common Share 0.68 (2.18 ) Diluted earnings (loss) per Common Share 0.67 (2.18 ) For the three March 31, 2020 2019 0.1 0.1 0.4 0.1 1.0 0

Note K - Comprehensive Income (

Note K - Comprehensive Income (Loss)	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Comprehensive Income (Loss) Note [Text Block]	Note K — Comprehensive Income (loss) Comprehensive income(loss) for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders. Our comprehensive income (loss) was as follows: Three Months Ended March 31, In thousands 2020 2019 Net income (loss) $ 5,118 $ (13,527 ) Other comprehensive income (loss): Adjustment to pension liability 812 733 Tax expense (203 ) (183 ) 609 550 Foreign currency translation adjustment, net of tax (558 ) (28 ) Adoption of ASU 2018-2 — (11,355 ) Total other comprehensive income (loss), net of tax 51 (10,833 ) Total comprehensive income (loss) $ 5,169 $ (24,360 ) Changes in accumulated other comprehensive income (loss) by component were as follows: Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — (558 ) (558 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive income 609 — 609 Net current period other comprehensive income, net of tax 609 (558 ) 51 Balance at March 31, 2020 $ (63,278 ) $ 195 $ (63,083 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2018 $ (46,584 ) $ 101 $ (46,483 ) Other comprehensive loss, net of tax, before reclassifications — (28 ) (28 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 550 — 550 Adoption of ASU 2018-02 (11,355 ) — (11,355 ) Net current period other comprehensive loss, net of tax (10,805 ) (28 ) (10,833 ) Balance at March 31, 2019 $ (57,389 ) $ 73 $ (57,316 ) Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Components of Net Periodic Benefit Cost

Note L - Litigation and Conting

Note L - Litigation and Contingencies	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Commitments and Contingencies Disclosure [Text Block]	Note L — Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third may not not not no We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints.

Note M - Certain Relationships

Note M - Certain Relationships and Related Party Transactions	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Related Party Transactions Disclosure [Text Block]	Note M — Certain Relationships and Related Party Transactions Since 2016, Wipro provides us with a variety of technology-related services, including database and software development, database support and analytics, IT infrastructure support, leased facilities and digital campaign management. Additionally, we also provide Wipro with agency services and consulting services. Effective January 30, 2018, 9,926 1,001,614 16% $9.9 Convertible Preferred Stock During the three March 31, 2020 2019 During the three March 31, 2020 2019 $0.2 $6.3 $6.3 three March 31, 2019 one $2.1 first 2019, $3.3 During the three March 31, 2020 2019 $0 $1.7 $0.9 December 31, 2019 March 31, 2020 As of March 31, 2020 December 31, 2019 $1.5 March 31, 2020 December 31, 2019 In the third 2019, 7% three March 31, 2020 As described in Note F, Long-Term Debt one January 9, 2018, one

Note N - Restructuring Activiti

Note N - Restructuring Activities	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Restructuring and Related Activities Disclosure [Text Block]	Note N — Restructuring Activities In 2019, one In the three March 31, 2020 2019 $1.4 $4.5 2020 Q1 2019 Q1 $2.2 $2.1 August 1, 2019. three 2019 The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive Income (Loss). In thousands Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Customer database build write off $ — $ 2,190 Contract termination fee — 2,100 Severance 414 148 Facility, asset impairment and other expense 952 68 Total $ 1,366 $ 4,506 The following table summarizes the changes in liabilities related to restructuring activities: In thousands Three Months Ended March 31, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions: — 414 681 1,095 Payments — (314 ) (744 ) (1,058 ) Ending Balance: $ 1,491 $ 460 $ 7 $ 1,958 In thousands Three Months Ended March 31, 2019 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ — $ — $ — Additions: 2,100 148 — 2,248 Payments — (86 ) — (86 ) Ending Balance: $ 2,100 $ 62 $ — $ 2,162 We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately $17.4 2020. $11.8 December 31, 2019.

Note O - Subsequent Events

Note O - Subsequent Events	3 Months Ended
	Mar. 31, 2020
Notes to Financial Statements
Subsequent Events [Text Block]	Note O — Subsequent Events On April 20, 2020, $10 2.5 The loans and accrued interest are forgivable so long as, over the eight eight The unforgiven portion of the PPP Loan is payable over two 1%, first six not On April 24th, 2020, $1.5 On May 11, 2020, one April 17, 2022 $19.0

Significant Accounting Policies

Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2020
Accounting Policies [Abstract]
Consolidation, Policy [Policy Text Block]	Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may
Basis of Accounting, Policy [Policy Text Block]	Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not
Use of Estimates, Policy [Policy Text Block]	Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not
Presentation Of Operating Expense In Consolidated Statements of Comprehensive Income [Policy Text Block]	Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income (Loss) The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not
Revenue from Contract with Customer [Policy Text Block]	Revenue Recognition We recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for those products or services. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions and postage costs of mailings are billed to our clients and are not Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized as the work is performed. Fees for these services are determined by the terms set forth in the contract with the client. These are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not
Fair Value of Financial Instruments, Policy [Policy Text Block]	Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, and trade payables, and long-term debt.
Lessee, Leases [Policy Text Block]	Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and the current portion and long-term portion of lease obligations on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at commencement date based on the present value of lease payments over the lease term. As most of our leases do not may See Note B, Recent Accounting Pronouncements - Recently adopted accounting pronouncements.

Note C - Revenue from Contrac_2

Note C - Revenue from Contracts with Customers (Tables)	3 Months Ended
	Mar. 31, 2020
Notes Tables
Disaggregation of Revenue [Table Text Block]	In thousands Three Months Ended March 31, 2020 March 31, 2019 B2B $ 11,214 $ 12,785 Consumer Brands 11,054 12,163 Financial Services 8,105 12,965 Healthcare 4,209 4,627 Retail 5,261 12,311 Transportation 679 4,299 Total Revenues $ 40,522 $ 59,150 Three Months Ended March 31, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 4,592 $ 139 $ 4,731 Contact Centers 11,836 — 11,836 Database Marketing Solutions 4,416 581 4,997 Direct Mail, Logistics, and Fulfillment 15,919 3,039 18,958 Total Revenues $ 36,763 $ 3,759 $ 40,522 Three Months Ended March 31, 2019 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 6,193 $ 39 $ 6,232 Contact Centers 15,738 — 15,738 Database Marketing Solutions 6,106 786 6,892 Direct Mail, Logistics, and Fulfillment 24,739 5,549 30,288 Total Revenues $ 52,776 $ 6,374 $ 59,150
Contract with Customer, Contract Asset, Contract Liability, and Receivable [Table Text Block]	In thousands March 31, 2020 December 31, 2019 Contract assets $ 352 $ 805 Deferred revenue and customer advances 3,904 4,397 Deferred revenue, included in other long-term liabilities 813 886

Note D - Leases (Tables)

Note D - Leases (Tables)	3 Months Ended
	Mar. 31, 2020
Notes Tables
Lessee, Leases, Supplemental Balance Sheet Information [Table Text Block]	In thousands As of March 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets 19,179 1,071 $ 20,250 Liabilities Short-term lease liabilities 8,197 334 8,531 Long-term lease liabilities 13,375 511 13,886 Total Lease Liabilities $ 21,572 $ 845 $ 22,417 In thousands As of December 31, 2019 Operating Leases Finance Leases Total Right-of-use Assets 17,679 1,138 $ 18,817 Liabilities Short-term lease liabilities 7,226 390 7,616 Long-term lease liabilities 12,514 564 13,078 Total Lease Liabilities $ 21,730 $ 896 $ 20,694
Lease, Cost [Table Text Block]	In thousands Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Operating lease cost $ 2,365 $ 2,215 Finance lease cost: Amortization of right-of-use assets 67 64 Interest on lease liabilities 14 19 Total Finance lease cost 81 83 Variable lease cost 920 537 Total lease cost $ 3,366 $ 2,835 In thousands Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 4,526 $ 4,285 Operating cash flows from finance leases 14 22 Financing cash flows from finance leases 110 101 Weighted Average Remaining Lease term Operating leases 3.1 3.5 Finance leases 3.1 3.3 Weighted Average Discount Rate Operating leases 4.68 % 4.71 % Finance leases 6.48 % 7.16 %
Lease, Liability, Maturity [Table Text Block]	In thousands Operating Leases Finance Leases Year Ending December 31, Remainder of 2020 $ 6,888 $ 306 2021 7,268 238 2022 5,410 189 2023 2,188 152 2024 1,274 36 2025 123 — Total future minimum lease payments 23,151 921 Less: Imputed interest 1,579 76 Total lease liabilities $ 21,572 $ 845

Note H - Components of Net Pe_2

Note H - Components of Net Periodic Benefit Cost (Tables)	3 Months Ended
	Mar. 31, 2020
Notes Tables
Schedule of Net Benefit Costs [Table Text Block]	Three Months Ended March 31, In thousands 2020 2019 Interest cost $ 1,473 $ 1,813 Expected return on plan assets (1,384 ) (1,111 ) Recognized actuarial loss 812 733 Net periodic benefit cost $ 901 $ 1,435

Note J - Earnings Per Share (Ta

Note J - Earnings Per Share (Tables)	3 Months Ended
	Mar. 31, 2020
Notes Tables
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]	Three Months Ended March 31, In thousands, except per share amounts 2020 2019 Numerator: Net income (loss) $ 5,118 $ (13,527 ) Less: Preferred stock dividends 123 122 Less: Earnings attributable to participating securities 683 — Numerator for basic EPS: income (loss) attributable to common stockholders 4,312 (13,649 ) Effect of dilutive securities: Add back: Allocation of earnings to participating securities 683 — Less: Re-allocation of earnings to participating securities considering potentially dilutive securities (669 ) — Numerator for diluted EPS 4,326 (13,649 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,320 6,268 Effect of dilutive securities: Unvested shares 161 — Diluted EPS denominator 6,481 6,268 Basic earnings (loss) per Common Share 0.68 (2.18 ) Diluted earnings (loss) per Common Share 0.67 (2.18 )

Note K - Comprehensive Income_2

Note K - Comprehensive Income (Loss) (Tables)	3 Months Ended
	Mar. 31, 2020
Notes Tables
Comprehensive Income (Loss) [Table Text Block]	Three Months Ended March 31, In thousands 2020 2019 Net income (loss) $ 5,118 $ (13,527 ) Other comprehensive income (loss): Adjustment to pension liability 812 733 Tax expense (203 ) (183 ) 609 550 Foreign currency translation adjustment, net of tax (558 ) (28 ) Adoption of ASU 2018-2 — (11,355 ) Total other comprehensive income (loss), net of tax 51 (10,833 ) Total comprehensive income (loss) $ 5,169 $ (24,360 )
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]	Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — (558 ) (558 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive income 609 — 609 Net current period other comprehensive income, net of tax 609 (558 ) 51 Balance at March 31, 2020 $ (63,278 ) $ 195 $ (63,083 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2018 $ (46,584 ) $ 101 $ (46,483 ) Other comprehensive loss, net of tax, before reclassifications — (28 ) (28 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 550 — 550 Adoption of ASU 2018-02 (11,355 ) — (11,355 ) Net current period other comprehensive loss, net of tax (10,805 ) (28 ) (10,833 ) Balance at March 31, 2019 $ (57,389 ) $ 73 $ (57,316 )

Note N - Restructuring Activi_2

Note N - Restructuring Activities (Tables)	3 Months Ended
	Mar. 31, 2020
Notes Tables
Restructuring and Related Costs [Table Text Block]	In thousands Three Months Ended March 31, 2020 Three Months Ended March 31, 2019 Customer database build write off $ — $ 2,190 Contract termination fee — 2,100 Severance 414 148 Facility, asset impairment and other expense 952 68 Total $ 1,366 $ 4,506
Schedule of Restructuring Reserve by Type of Cost [Table Text Block]	In thousands Three Months Ended March 31, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions: — 414 681 1,095 Payments — (314 ) (744 ) (1,058 ) Ending Balance: $ 1,491 $ 460 $ 7 $ 1,958 In thousands Three Months Ended March 31, 2019 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ — $ — $ — Additions: 2,100 148 — 2,248 Payments — (86 ) — (86 ) Ending Balance: $ 2,100 $ 62 $ — $ 2,162

Note A - Overview and signifi_2

Note A - Overview and significant Accounting Policies (Details Textual) $ / shares in Units, $ in Millions	Jan. 30, 2018USD ($)$ / sharesshares	Mar. 31, 2020
Number of Reportable Segments		1
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%
Securities Purchase Agreement [Member]
Preferred Stock, Par or Stated Value Per Share (in dollars per share) | $ / shares	$ 1
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member] | Wipro [Member]
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Sale of Stock, Consideration Received on Transaction | $	$ 9.9
Preferred Stock, Dividend Rate, Percentage	5.00%
Convertible Preferred Stock, Shares Issued upon Conversion (in shares)	1,001,614
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding	16.00%

Note B - Recent Accounting Pr_2

Note B - Recent Accounting Pronouncements (Details Textual) - USD ($)	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019	Jan. 01, 2019	Dec. 31, 2018
Stockholders' Equity Attributable to Parent, Ending Balance	$ (44,291,000)	$ (49,683,000)	$ (32,000,000)		$ (19,184,000)
Cumulative Effect, Period of Adoption, Adjustment [Member]
Stockholders' Equity Attributable to Parent, Ending Balance					22,000
Retained Earnings [Member]
Stockholders' Equity Attributable to Parent, Ending Balance	802,935,000	797,817,000	810,554,000		812,704,000
Retained Earnings [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member]
Stockholders' Equity Attributable to Parent, Ending Balance					11,377,000
Retained Earnings [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member] | Accounting Standards Update 2016-02 [Member]
Stockholders' Equity Attributable to Parent, Ending Balance				$ (22,000)
AOCI Attributable to Parent [Member]
Stockholders' Equity Attributable to Parent, Ending Balance	$ (63,083,000)	$ (63,134,000)	$ (57,316,000)		(46,483,000)
AOCI Attributable to Parent [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member]
Stockholders' Equity Attributable to Parent, Ending Balance					$ (11,355,000)
AOCI Attributable to Parent [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member] | Accounting Standards Update 2016-02 [Member]
Stockholders' Equity Attributable to Parent, Ending Balance				$ 22,000

Note C - Revenue from Contrac_3

Note C - Revenue from Contracts with Customers 1 (Details Textual) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Contract with Customer, Liability, Revenue Recognized	$ 2,900
Capitalized Contract Cost, Net, Total	1,500
Capitalized Contract Cost, Impairment Loss	$ 0	$ 0

Note C - Revenue from Contrac_4

Note C - Revenue from Contracts with Customers 2 (Details Textual) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-04-01 $ in Thousands	Mar. 31, 2020USD ($)
Revenue, Remaining Performance Obligation, Amount	$ 100
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Period (Year)	1 year

Note C - Revenue from Contrac_5

Note C - Revenue from Contracts with Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Total Revenues	$ 40,522	$ 59,150
Transferred over Time [Member]
Total Revenues	36,763	52,776
Transferred at Point in Time [Member]
Total Revenues	3,759	6,374
B2B [Member]
Total Revenues	11,214	12,785
Agency and Digital Services [Member]
Total Revenues	4,731	6,232
Agency and Digital Services [Member] | Transferred over Time [Member]
Total Revenues	4,592	6,193
Agency and Digital Services [Member] | Transferred at Point in Time [Member]
Total Revenues	139	39
Consumer Brands [Member]
Total Revenues	11,054	12,163
Contact Centers [Member]
Total Revenues	11,836	15,738
Contact Centers [Member] | Transferred over Time [Member]
Total Revenues	11,836	15,738
Contact Centers [Member] | Transferred at Point in Time [Member]
Total Revenues
Financial Service [Member]
Total Revenues	8,105	12,965
Database Marketing Solutions [Member]
Total Revenues	4,997	6,892
Database Marketing Solutions [Member] | Transferred over Time [Member]
Total Revenues	4,416	6,106
Database Marketing Solutions [Member] | Transferred at Point in Time [Member]
Total Revenues	581	786
Health Care [Member]
Total Revenues	4,209	4,627
Direct Mail, Logistics and Fulfillment [Member]
Total Revenues	18,958	30,288
Direct Mail, Logistics and Fulfillment [Member] | Transferred over Time [Member]
Total Revenues	15,919	24,739
Direct Mail, Logistics and Fulfillment [Member] | Transferred at Point in Time [Member]
Total Revenues	3,039	5,549
Retail [Member]
Total Revenues	5,261	12,311
Transportation [Member]
Total Revenues	$ 679	$ 4,299

Note C - Revenue from Contrac_6

Note C - Revenue from Contracts with Customers - Contract Balances (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Contract assets	$ 352	$ 805
Deferred revenue and customer advances	3,904	4,397
Deferred revenue, included in other long-term liabilities	$ 813	$ 886

Note D - Leases (Details Textua

Note D - Leases (Details Textual) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019	Jan. 01, 2019
Operating Lease, Right-of-Use Asset	$ 19,179	$ 17,679
Operating Lease, Liability, Total	$ 21,572	21,730
Lessee, Lease, Termination Period (Year)	1 year
Finance Lease, Right-of-Use Asset, after Accumulated Amortization, Total	$ 1,071	$ 1,138
Finance Lease, Right-of-Use Asset, Accumulated Depreciation	400
Lessee, Operating Lease, Lease Not Yet Commenced, Liability	$ 0
Minimum [Member]
Lessee, Lease Remaining Lease Term (Year)	1 year
Maximum [Member]
Lessee, Lease Remaining Lease Term (Year)	6 years
Lessee, Lease, Renewal Term (Year)	5 years
Accounting Standards Update 2016-02 [Member]
Operating Lease, Right-of-Use Asset			$ 22,800
Operating Lease, Liability, Total			$ 23,900

Note D - Leases - Supplemental

Note D - Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Right-of-use Assets, operating leases	$ 19,179	$ 17,679
Right-of-use Assets, finance leases	1,071	1,138
Right-of-use Assets, total	20,250	18,817
Short-term lease liabilities, operating leases	8,197	7,226
Short-term lease liabilities, finance leases	334	390
Short-term lease liabilities, total	8,531	7,616
Long-term lease liabilities, operating leases	13,375	12,514
Long-term lease liabilities, finance leases	511	564
Long-term lease liabilities, total	13,886	13,078
Total Lease Liabilities, operating leases	21,572	21,730
Total Lease Liabilities, finance leases	845	896
Total Lease Liabilities, total	$ 22,417	$ 20,694

Note D - Leases - Components of

Note D - Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Operating lease cost	$ 2,365	$ 2,215
Amortization of right-of-use assets	67	64
Interest on lease liabilities	14	19
Total Finance lease cost	81	83
Variable lease cost	920	537
Total lease cost	3,366	2,835
Operating cash flows from operating leases	4,526	4,285
Operating cash flows from finance leases	14	22
Financing cash flows from finance leases	$ 110	$ 101
Weighted Average Remaining Lease term, Operating leases (Year)	3 years 36 days	3 years 182 days
Weighted Average Remaining Lease term, Finance leases (Year)	3 years 36 days	3 years 109 days
Weighted Average Discount Rate, Operating leases	4.68%	4.71%
Weighted Average Discount Rate, Finance leases	6.48%	7.16%

Note D - Leases - Maturities of

Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Remainder of 2020, operating leases	$ 6,888
Remainder of 2020, finance leases	306
2021, operating leases	7,268
2021, finance leases	238
2022, operating leases	5,410
2022, finance leases	189
2023, operating leases	2,188
2023, finance leases	152
2024, operating leases	1,274
2024, finance leases	36
2025, operating leases	123
2025, finance leases
Total future minimum lease payments, operating leases	23,151
Total future minimum lease payments, finance leases	921
Less: Imputed interest, operating leases	1,579
Less: Imputed interest, finance leases	76
Total lease liabilities, operating leases	21,572	$ 21,730
Total lease liabilities, finance leases	$ 845	$ 896

Note E - Convertible Preferre_2

Note E - Convertible Preferred Stock (Details Textual) $ / shares in Units, $ in Millions	Jan. 30, 2018USD ($)$ / sharesshares	Mar. 31, 2020USD ($)$ / sharesshares	Dec. 31, 2019shares
Preferred Stock, Shares Authorized (in shares) | shares		1,000,000	1,000,000
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%
Temporary Equity, Liquidation Preference		$ 1.1
Temporary Equity, Liquidation Preference Per Share (in dollars per share) | $ / shares		$ 108.46
Convertible Preferred Stock, Conversion Ratio		100.91
Series A Preferred Stock [Member] | Wipro [Member]
Stock Issued During Period, Shares, New Issues (in shares) | shares	9,926
Shares Issued, Price Per Share (in dollars per share) | $ / shares	$ 1,000
Stock Issued During Period, Value, New Issues	$ 9.9
Payments of Stock Issuance Costs	0.2
Proceeds from Issuance of Preferred Stock and Preference Stock	$ 9.9

Note F - Long-term Debt (Detail

Note F - Long-term Debt (Details Textual) - USD ($) $ in Thousands	May 11, 2020	May 07, 2019	Jan. 09, 2018	Apr. 17, 2017	Mar. 31, 2020	Dec. 31, 2019
Letters of Credit Outstanding, Amount					$ 0
Standby Letters of Credit [Member]
Long-term Line of Credit, Total					1,700
Texas Capital Facility [Member]
Long-term Line of Credit, Total					$ 18,700	$ 18,700
Texas Capital Credit Facility [Member]
Line of Credit Facility, Maximum Borrowing Capacity			$ 22,000
Line of Credit Facility, Unused Capacity, Commitment Fee Percentage				0.50%
Line of Credit Facility, Collateral Fees, Amount				$ 100
Debt Instrument, Term, Extension Period (Year)		1 year	1 year
Texas Capital Credit Facility [Member] | Subsequent Event [Member]
Line of Credit Facility, Maximum Borrowing Capacity	$ 19,000
Debt Instrument, Term, Extension Period (Year)	1 year
Texas Capital Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member]
Debt Instrument, Basis Spread on Variable Rate				1.95%
Texas Capital Credit Facility [Member] | Prime Rate [Member]
Debt Instrument, Basis Spread on Variable Rate				0.75%
Texas Capital Credit Facility [Member] | Revolving Credit Facility [Member]
Line of Credit Facility, Maximum Borrowing Capacity				$ 20,000
Texas Capital Credit Facility [Member] | Standby Letters of Credit [Member]
Line of Credit Facility, Maximum Borrowing Capacity				$ 5,000

Note G - Stock-Based Compensa_2

Note G - Stock-Based Compensation (Details Textual) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Share-based Payment Arrangement, Expense	$ 0.2	$ 0.2

Note H - Components of Net Pe_3

Note H - Components of Net Periodic Benefit Cost (Details Textual) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Qualified Pension Plan [Member]
Defined Benefit Plan, Minimum Employer Contributions, Fiscal Year	$ 6
Restoration Pension Plan [Member]
Defined Benefit Plan, Plan Assets, Contributions by Employer	$ 0.5	$ 0.4

Note H - Components of Net Pe_4

Note H - Components of Net Periodic Benefit Cost - Net Pension Cost (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Interest cost	$ 1,473	$ 1,813
Expected return on plan assets	(1,384)	(1,111)
Recognized actuarial loss	812	733
Net periodic benefit cost	$ 901	$ 1,435

Note I - Income Taxes (Details

Note I - Income Taxes (Details Textual) - USD ($) $ in Thousands	Jan. 01, 2019	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2021	Dec. 31, 2020
Income Tax Expense (Benefit), Total		$ (11,294)	$ 790
Effective Income Tax Rate Reconciliation, Percent, Total		(183.06%)	6.20%
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent		21.00%	21.00%
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect			$ (11,355)
State and Local Jurisdiction [Member]
Open Tax Year		2014 2015 2016 2017 2018 2019
Foreign Tax Authority [Member]
Open Tax Year		2016 2017 2018 2019
Domestic Tax Authority [Member]
Open Tax Year		2016 2017 2018 2019
Accounting Standards Update 2018-02 [Member]
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect	$ 11,400
Forecast [Member] | COVID-19 Pandemic [Member]
Income Tax Examination, Liability (Refund) Adjustment from Settlement with Taxing Authority				$ (2,400)	$ (8,800)

Note J - Earnings Per Share (De

Note J - Earnings Per Share (Details Textual) - shares shares in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Share-based Payment Arrangement, Option [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	100		100
Unvested Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	400	100
Convertible Preferred Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	1,000		0
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage	5.00%

Note J - Earnings Per Share - R

Note J - Earnings Per Share - Reconciliations of Basic and Diluted EPS (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Net income (loss)	$ 5,118	$ (13,527)
Less: Preferred Stock dividends	123	122
Less: Earnings attributable to participating securities	683
Numerator for basic EPS: income (loss) attributable to common stockholders	4,312	(13,649)
Effect of dilutive securities:
Less: Earnings attributable to participating securities	683
Less: Re-allocation of earnings to participating securities considering potentially dilutive securities	(669)
Numerator for diluted EPS	$ 4,326	$ (13,649)
Basic (in shares)	6,320	6,268
Unvested shares (in shares)	161
Diluted EPS denominator (in shares)	6,481	6,268
Basic (in dollars per share)	$ 0.68	$ (2.18)
Diluted (in dollars per share)	$ 0.67	$ (2.18)

Note K - Comprehensive Income_3

Note K - Comprehensive Income (Loss) - Comprehensive Income (Loss) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Net income (loss)	$ 5,118	$ (13,527)
Other comprehensive income (loss):
Adjustment to pension liability	812	733
Tax expense	(203)	(183)
Other Comprehensive (Income) Loss, Defined Benefit Plan, Reclassification Adjustment from AOCI, after Tax, Total	609	550
Foreign currency translation adjustment	(558)	(28)
Adoption of ASU 2018-02		(11,355)
Total other comprehensive income (loss), net of tax	51	(10,833)
Comprehensive income (loss)	$ 5,169	$ (24,360)

Note K - Comprehensive Income_4

Note K - Comprehensive Income (Loss) - Changes in Accumulated Other Comprehensive Loss By Component (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Balance	$ (49,683)	$ (19,184)
Total other comprehensive income (loss), net of tax	51	(10,833)
Balance	(44,291)	(32,000)
Adoption of ASU 2018-02		(11,355)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]
Balance	(63,887)	(46,584)
Other comprehensive loss, net of tax, before reclassifications
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive income	609	550
Total other comprehensive income (loss), net of tax	609	(10,805)
Balance	(63,278)	(57,389)
Adoption of ASU 2018-02		(11,355)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]
Balance	753	101
Other comprehensive loss, net of tax, before reclassifications	(558)	(28)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive income
Total other comprehensive income (loss), net of tax	(558)	(28)
Balance	195	73
Adoption of ASU 2018-02
AOCI Attributable to Parent [Member]
Balance	(63,134)	(46,483)
Other comprehensive loss, net of tax, before reclassifications	(558)	(28)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive income	609	550
Total other comprehensive income (loss), net of tax	51	(10,833)
Balance	$ (63,083)	(57,316)
Adoption of ASU 2018-02		$ (11,355)

Note L - Litigation and Conti_2

Note L - Litigation and Contingencies (Details Textual) $ in Thousands	Mar. 31, 2020USD ($)
Estimated Litigation Liability	$ 0

Note M - Certain Relationship_2

Note M - Certain Relationships and Related Party Transactions (Details Textual) - USD ($) $ in Thousands	Jan. 30, 2018	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Gain (Loss) on Contract Termination			$ 2,100
Asset Impairment Charges, Total			2,200
Wipro [Member]
Capitalized Computer Software, Additions		$ 0	1,700
Asset Impairment Charges, Total				$ 900
Accounts Payable, Related Parties		1,500		$ 1,500
Wipro [Member] | Technology-related Services and Lease Expense [Member]
Related Party Transaction, Expenses from Transactions with Related Party		$ 200	6,300
Gain (Loss) on Contract Termination			2,100
Related Party Transaction, Annual Savings from Transactions with Related Party			$ 3,300
Snap Kitchen [Member] | Harte Hanks [Member]
Related Party, Ownership Percentage		7.00%
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member] | Wipro [Member]
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Convertible Preferred Stock, Shares Issued upon Conversion (in shares)	1,001,614
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding	16.00%
Sale of Stock, Consideration Received on Transaction	$ 9,900

Note N - Restructuring Activi_3

Note N - Restructuring Activities (Details Textual) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2020USD ($)	Mar. 31, 2019USD ($)	Dec. 31, 2019USD ($)
Restructuring Charges, Total	$ 1,366	$ 4,506	$ 11,800
Asset Impairment Charges, Total		2,200
Gain (Loss) on Contract Termination		$ 2,100
Restructuring and Related Cost, Expected Number of Facilities Closed	3
Restructuring and Related Cost, Expected Cost, Total	$ 17,400

Note N - Restructuring Activi_4

Note N - Restructuring Activities - Restructuring Expense (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Restructuring expense	$ 1,366	$ 4,506	$ 11,800
Customer Dattbase Build Write-off [Member]
Restructuring expense		2,190
Contract Termination [Member]
Restructuring expense		2,100
Employee Severance [Member]
Restructuring expense	414	148
Facility, Asset Impairment and Other Expense [Member]
Restructuring expense	$ 952	$ 68

Note N - Restructuring Activi_5

Note N - Restructuring Activities - Changes in Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Beginning Balance:	$ 1,921
Additions:	1,095	2,248
Payments	(1,058)	(86)
Ending Balance:	1,958	2,162
Contract Termination [Member]
Beginning Balance:	1,491
Additions:		2,100
Payments
Ending Balance:	1,491	2,100
Employee Severance [Member]
Beginning Balance:	360
Additions:	414	148
Payments	(314)	(86)
Ending Balance:	460	62
Facility, Asset Impairment and Other Expense [Member]
Beginning Balance:	70
Additions:	681
Payments	(744)
Ending Balance:	$ 7

Note O - Subsequent Events (Det

Note O - Subsequent Events (Details Textual) - USD ($) $ in Thousands	May 11, 2020	Apr. 24, 2020	Apr. 20, 2020	May 07, 2019	Jan. 09, 2018
Texas Capital Credit Facility [Member]
Debt Instrument, Term, Extension Period (Year)				1 year	1 year
Line of Credit Facility, Maximum Borrowing Capacity					$ 22,000
Subsequent Event [Member]
Proceeds from Paycheck Protection Program Under CARES Act			$ 10,000
Subsequent Event [Member] | Texas Capital Credit Facility [Member]
Debt Instrument, Term, Extension Period (Year)	1 year
Line of Credit Facility, Maximum Borrowing Capacity	$ 19,000
Subsequent Event [Member] | Summit [Member]
Proceeds from Sale of Machinery and Equipment		$ 1,500