Harte Hanks (HHS) 10-Q 13 Nov 20 2020 Q3 Quarterly report Financial data

Document And Entity Information

Document And Entity Information - shares	9 Months Ended
	Sep. 30, 2020	Oct. 15, 2020
Document Information [Line Items]
Entity Registrant Name	HARTE HANKS INC
Entity Central Index Key	0000045919
Trading Symbol	hrth
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Current Reporting Status	Yes
Entity Emerging Growth Company	false
Entity Small Business	true
Entity Interactive Data Current	Yes
Entity Common Stock, Shares Outstanding (in shares)		6,549,309
Entity Shell Company	false
Document Type	10-Q
Document Period End Date	Sep. 30, 2020
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Amendment Flag	false
Title of 12(b) Security	Common Stock

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (Current Period Unaudited) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Current assets
Cash and cash equivalents	$ 29,296	$ 28,104
Restricted cash	2,489	6,018
Accounts receivable (less allowance for doubtful accounts of $766 at September 30, 2020 and $666 at December 31, 2019)	46,006	38,972
Contract assets	400	805
Inventory	54	354
Prepaid expenses	2,848	3,300
Prepaid taxes and income tax receivable	9,062	78
Other current assets	1,490	1,670
Total current assets	91,645	79,301
Property, plant and equipment (less accumulated depreciation of $74,572 at September 30, 2020 and $133,559 at December 31, 2019)	5,080	8,323
Right-of-use assets	14,408	18,817
Other assets	3,529	3,761
Total assets	114,662	110,202
Current liabilities
Accounts payable and accrued expenses	17,629	16,917
Accrued payroll and related expenses	5,079	4,215
Deferred revenue and customer advances	5,952	4,397
Customer postage and program deposits	4,971	9,767
Other current liabilities	2,921	2,619
Short-term debt	6,681
Short-term lease liabilities	6,803	7,616
Total current liabilities	50,036	45,531
Long-term debt	20,419	18,700
Pensions	68,300	70,000
Deferred tax liabilities, net	77	244
Long-term lease liabilities	10,827	13,078
Other long-term liabilities	4,240	2,609
Total liabilities	153,899	150,162
Preferred Stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding	9,723	9,723
Stockholders’ deficit
Common stock, $1 par value, 25,000,000 shares authorized;12,121,484 shares issued, 6,549,309 and 6,302,936 shares outstanding at September 30, 2020 and December 31, 2019, respectively	12,121	12,121
Additional paid-in capital	393,545	447,022
Retained earnings	795,079	797,817
Less treasury stock, 5,572,175 shares at cost at September 30, 2020 and 5,818,548 shares at cost at December 31, 2019	(1,189,465)	(1,243,509)
Accumulated other comprehensive loss	(60,240)	(63,134)
Total stockholders’ deficit	(48,960)	(49,683)
Total liabilities, Preferred Stock and stockholders’ deficit	$ 114,662	$ 110,202

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Current Period Unaudited) (Parentheticals) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Accounts receivable, allowance for doubtful accounts	$ 766	$ 666
Accumulated depreciation	$ 74,572	$ 133,559
Preferred stock, par value (in dollars per share)	$ 1	$ 1
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Common stock, par value (in dollars per share)	$ 1	$ 1
Common stock, shares authorized (in shares)	25,000,000	25,000,000
Common stock, shares issued (in shares)	12,121,484	12,121,484
Common stock, shares outstanding (in shares)	6,549,309	6,302,936
Treasury stock, shares (in shares)	5,572,175	5,818,548
Series A Preferred Stock [Member]
Preferred stock, shares issued (in shares)	9,926	9,926
Preferred stock, shares outstanding (in shares)	9,926	9,926

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Income (Loss) (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Operating revenues	$ 47,702	$ 51,414	$ 129,825	$ 165,250
Operating expenses
Labor	27,041	28,589	76,601	94,034
Production and distribution	13,176	17,314	36,940	58,130
Advertising, selling, general and administrative	4,540	5,623	15,582	20,225
Restructuring expense	1,419	3,080	8,005	10,867
Depreciation expense	741	1,283	2,905	4,022
Total operating expenses	46,917	55,889	140,033	187,278
Operating income (loss)	785	(4,475)	(10,208)	(22,028)
Other expenses (income), net
Interest expense, net	274	330	882	938
Other, net	2,185	1,081	4,511	4,512
Total other expenses, net	2,459	1,411	5,393	450
Loss before income taxes	(1,674)	(5,886)	(15,601)	(22,478)
Income tax (benefit) expense	(53)	102	(12,863)	840
Net loss	(1,621)	(5,988)	(2,738)	(23,318)
Less: Preferred Stock dividends	125	125	372	371
Loss attributable to common stockholders	(1,746)	(6,113)	(3,110)	(23,689)
Gain on sale from 3Q Digital				(5,000)
Loss attributable to common stockholders	$ (1,746)	$ (6,113)	$ (3,110)	$ (23,689)
Loss per common share
Basic (in dollars per share)	$ (0.27)	$ (0.97)	$ (0.48)	$ (3.77)
Diluted (in dollars per share)	$ (0.27)	$ (0.97)	$ (0.48)	$ (3.77)
Weighted average shares used to compute loss per share attributable to common shares
Basic (in shares)	6,523	6,291	6,432	6,277
Diluted (in shares)	6,523	6,291	6,432	6,277
Comprehensive income (loss), net of tax:
Net loss	$ (1,621)	$ (5,988)	$ (2,738)	$ (23,318)
Adjustment to pension liability, net:	609	549	1,827	1,648
Foreign currency translation adjustment	1,129	(660)	1,067	(311)
Total other comprehensive income (loss), net of tax	1,738	(111)	2,894	(10,018)
Comprehensive income (loss)	117	(6,099)	156	(33,336)
Operating revenues	47,702	51,414	129,825	165,250
Adoption of ASU 2018-02				$ (11,355)

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Changes in Stockholders' Deficit (Unaudited) - USD ($) $ in Thousands	Cumulative Effect, Period of Adoption, Adjustment [Member]Preferred Stock [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Common Stock [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Additional Paid-in Capital [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Retained Earnings [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]Treasury Stock [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]AOCI Attributable to Parent [Member]	Cumulative Effect, Period of Adoption, Adjustment [Member]	Preferred Stock [Member]	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings [Member]	Treasury Stock [Member]	AOCI Attributable to Parent [Member]	Total
Balance at Dec. 31, 2018				$ 11,377		$ (11,355)	$ 22	$ 9,723	$ 12,115	$ 453,868	$ 812,704	$ (1,251,388)	$ (46,483)	$ (19,184)
Stock-based compensation										151				151
Treasury stock issued										(1,968)		1,984		16
Net income (loss)											(13,527)			(13,527)
Other comprehensive income													522	522
Other comprehensive loss													522	522
Balance at Mar. 31, 2019								9,723	12,115	452,051	810,554	(1,249,404)	(57,316)	(32,000)
Balance at Dec. 31, 2018				$ 11,377		$ (11,355)	$ 22	9,723	12,115	453,868	812,704	(1,251,388)	(46,483)	(19,184)
Net income (loss)														(23,318)
Other comprehensive income													(10,018)	(10,018)
Balance at Sep. 30, 2019								9,723	12,121	447,244	800,763	(1,244,056)	(56,501)	(40,429)
Balance at Mar. 31, 2019								9,723	12,115	452,051	810,554	(1,249,404)	(57,316)	(32,000)
Stock-based compensation										239				239
Treasury stock issued										(345)		343		(2)
Net income (loss)											(3,803)			(3,803)
Other comprehensive income													926	926
Stock Option activities									6	(8)				(2)
Other comprehensive loss													926	926
Balance at Jun. 30, 2019								9,723	12,121	451,937	806,751	(1,249,061)	(56,390)	(34,642)
Stock-based compensation										312				312
Treasury stock issued										(5,005)		5,005
Net income (loss)											(5,988)			(5,988)
Other comprehensive income													(111)	(111)
Other comprehensive loss													(111)	(111)
Other comprehensive income														(111)
Balance at Sep. 30, 2019								9,723	12,121	447,244	800,763	(1,244,056)	(56,501)	(40,429)
Balance at Dec. 31, 2019								9,723	12,121	447,022	797,817	(1,243,509)	(63,134)	(49,683)
Stock-based compensation										223				223
Treasury stock issued										(29,667)		29,667
Net income (loss)											5,118			5,118
Other comprehensive income													51	51
Balance at Mar. 31, 2020								9,723	12,121	417,578	802,935	(1,213,842)	(63,083)	(44,291)
Balance at Dec. 31, 2019								9,723	12,121	447,022	797,817	(1,243,509)	(63,134)	(49,683)
Net income (loss)														(2,738)
Other comprehensive income													2,894	2,894
Balance at Sep. 30, 2020								9,723	12,121	393,545	795,079	(1,189,465)	(60,240)	(48,960)
Balance at Mar. 31, 2020								9,723	12,121	417,578	802,935	(1,213,842)	(63,083)	(44,291)
Stock-based compensation										81				81
Treasury stock issued										(7,416)		7,416
Net income (loss)											(6,235)			(6,235)
Other comprehensive income													1,105	1,105
Balance at Jun. 30, 2020								9,723	12,121	410,243	796,700	(1,206,426)	(61,978)	(49,340)
Stock-based compensation										277				277
Treasury stock issued										(16,975)		16,961		(14)
Net income (loss)											(1,621)			(1,621)
Other comprehensive income													1,738	1,738
Balance at Sep. 30, 2020								$ 9,723	$ 12,121	$ 393,545	$ 795,079	$ (1,189,465)	$ (60,240)	$ (48,960)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash flows from operating activities
Net loss	$ (2,738)	$ (23,318)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities
Depreciation expense	2,905	4,022
Restructuring	3,113	5,812
Stock-based compensation	590	739
Net pension cost	736	1,501
Deferred income taxes	(776)	426
Changes in assets and liabilities:
(Increase) decrease in accounts receivable, net and contract assets	(6,752)	15,039
Decrease in inventory	300	41
(Increase) decrease in prepaid expenses, income tax receivable and other assets	(7,603)	20,131
Decrease (increase) in accounts payable and accrued expenses	692	(12,591)
Increase in accrued payroll, deferred revenue, lease liabilities and other long-term liabilities	(1,900)	(2,427)
Net cash (used in) provided by operating activities	(11,433)	9,375
Cash flows from investing activities
Purchases of property, plant and equipment	(1,374)	(1,655)
Proceeds from sale of property, plant and equipment	1,891	15
Net cash provided by (used in) investing activities	517	(1,640)
Cash flows from financing activities
Borrowings	10,000	4,500
Repayment of borrowings	(1,600)
Debt financing costs	(517)	(477)
Issuance of common stock		(2)
Issuance of treasury stock	(14)	14
Payment of finance leases	(357)	(603)
Net cash provided by financing activities	7,512	3,432
Effect of exchange rate changes on cash, cash equivalents and restricted cash	1,067	(311)
Net (decrease) increase in cash and cash equivalents and restricted cash	(2,337)	10,856
Cash and cash equivalents and restricted cash at beginning of period	34,122	20,882
Cash and cash equivalents and restricted cash at end of period	31,785	31,738
Supplemental disclosures
Cash paid for interest	547	643
Cash received for income taxes, net of payments	3,295	19,329
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	1,651	489
Proceeds from sale of property, plant and equipment and inventory included in accounts receivable	$ 302

Note A - Overview and Significa

Note A - Overview and Significant Accounting Policies	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Significant Accounting Policies [Text Block]	Note A - Overview and Significant Accounting Policies Background Harte Hanks, Inc., together with its subsidiaries (“Harte Hanks,” “Company”, “we,” “our,” or “us”) is a purveyor of data-driven, omni-channel marketing and customer relationship solutions and logistics. The Company has robust capabilities that offer clients the strategic guidance they need across the customer data landscape as well as the executional know-how in database build and management, data analytics, digital media, direct mail, customer contact, client fulfillment and marketing and product logistics. Harte Hanks solves marketing, commerce and logistical challenges for some of the world's leading brands in North America, Asia-Pacific and Europe. The Company operates as one The Company is closely monitoring the impact of the 2019 19” 19 not 19 may 19 may 1A. 10 December 31, 2019, 1A. 10 19 Related Party Transactions From 2016 October 2020, Effective January 30, 2018, 9,926 1,001,614 16% January 30, 2018), $9.9 Convertible Preferred Stock In the third 2019, 9% $164,000 f revenue earned from Snap Kitchen nine September 30, 2020 Accounting Principles Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not 10 10 December 31, 2019 2019 10 March 19, 2020. Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income (Loss) The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payable, and long-term debt. Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease obligations on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may During the nine September 30, 2020, 842 See Note B, Recent Accounting Pronouncements - Recently adopted accounting pronouncements.

Note B - Recent Accounting Pron

Note B - Recent Accounting Pronouncements	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Accounting Standards Update and Change in Accounting Principle [Text Block]	Note B - Recent Accounting Pronouncements Recently issued accounting pronouncements not In December 2019, 2019 12, not 2021, not not In August 2018, 2018 14, Compensation—Retirement Benefits—Defined Benefit Plans—General 715 20 Disclosure Framework—Changes to the Disclosure Requirements for Defined Benefit Plans 2018 14” 2018 14 December 15, 2020, not 2018 14 2018 14 Recently adopted accounting pronouncements Reference Rate Reform In March 2020, 2020 04, Reference Rate Reform (Topic 848 2018 March 12, 2020 December 31, 2022. March 12, 2020 not Income taxes In February 2018, 2018 02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income 1, 2017 (the “Tax Reform Act”), 1 2018 02 December 15, 2018, 2018 02 first 2019. Income Taxes, Stock-based Compensation In June 2018, 2018 07, Compensation-Stock Compensation (Topic 718 505 50, Accounting for Distributions to Shareholders with Components of Stock and Cash, 718 718 December 15, 2018, 606. January 1, 2019 not Leases In February 2016, 2016 02, Leases (Topic 842 2018 11, not December 15, 2018, July 2018, January 1, 2019, January 1, 2017, January 1, 2019. We adopted the standard effective January 1, 2019, 842, 842, December 31, 2019 842 The standard had a material impact on our condensed consolidated balance sheets, but did not $22,000 Leases Restricted Cash In the first 2019, 2016 18, Statement of Cash flows (Topic 230 2016 18 not

Note C - Revenue from Contracts

Note C - Revenue from Contracts with Customers	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Revenue from Contract with Customer [Text Block]	Note C - Revenue from Contracts with Customers In May 2014, 2014 09, Revenue from Contracts with Customers 606, Revenue from Contracts with Customers, five Under ASC 606, not September 30, 2020 December 31, 2019 not Consistent with legacy GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis. Disaggregation of Revenue We disaggregate revenue by vertical market and key revenue stream. The following table summarizes revenue from contracts with customers for the three nine September 30, 2020 2019 In thousands Three Months Ended Nine Months Ended September 30, 2020 September 30, 2019 September 30, 2020 September 30, 2019 B2B $ 17,050 $ 11,290 $ 42,462 $ 35,149 Consumer Brands 14,087 11,171 37,727 35,222 Financial Services 6,531 11,635 21,513 36,850 Healthcare 4,111 5,257 12,283 14,946 Retail 5,392 8,803 14,014 31,752 Transportation 531 3,258 1,826 11,331 Total Revenues $ 47,702 $ 51,414 $ 129,825 $ 165,250 The nature of the services offered by each key revenue stream is different. The following tables summarize revenue from contracts with customers for the three nine September 30, 2020 2019 four Three Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 4,845 $ 87 $ 4,932 Contact Centers 21,032 — 21,032 Database Marketing Solutions 4,341 800 5,141 Direct Mail, Logistics, and Fulfillment 13,697 2,900 16,597 Total Revenues $ 43,915 $ 3,787 $ 47,702 Three Months Ended September 30, 2019 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 6,286 $ 276 $ 6,562 Contact Centers 14,618 — 14,618 Database Marketing Solutions 5,272 1,170 6,442 Direct Mail, Logistics, and Fulfillment 20,775 3,017 23,792 Total Revenues $ 46,951 $ 4,463 $ 51,414 Nine Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 14,318 $ 310 $ 14,628 Contact Centers 51,274 — 51,274 Database Marketing Solutions 13,347 2,103 15,450 Direct Mail, Logistics, and Fulfillment 40,064 8,409 48,473 Total Revenues $ 119,003 $ 10,822 $ 129,825 Nine Months Ended September 30, 2019 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 18,793 $ 407 $ 19,200 Contact Centers 46,688 — 46,688 Database Marketing Solutions 16,745 2,537 19,282 Direct Mail, Logistics, and Fulfillment 67,853 12,227 80,080 Total Revenues $ 150,079 $ 15,171 $ 165,250 Our contracts with customers may not Agency & Digital Services Our agency services include full-service, customer engagement agencies specializing in direct and digital communications for both consumer and business-to-business markets. Our digital solutions integrate online services within the marketing mix and include: search engine management, display, digital analytics, website development and design, digital strategy, social media, email, e-commerce, and interactive relationship management. Our contracts may Most agency and digital services performance obligations are satisfied over time and often offered on a project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer. The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient. Contact Centers We operate tele-service workstations in the United States, Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service. Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and software as a service (“SaaS”), we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which are estimated using the expected value method. Database Marketing Solutions Our solutions are built around centralized marketing databases with services rendered to build custom databases, database hosting services, customer or target marketing lists and data processing services. These performance obligations, including services rendered to build a custom database, database hosting services, professional services, customer or target marketing lists and data processing services, may not i.e i.e. not We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., two Direct Mail, Logistics, and Fulfillment Our services, delivered internally and with our partners, include: digital printing, print on demand, advanced mail optimization, logistics and transportation optimization, tracking, commingling, shrink wrapping, and specialized mailings. We also maintain fulfillment centers where we provide custom kitting services, print on demand, product recalls, and freight optimization, thereby allowing our customers to distribute literature and other marketing materials. The majority of performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not may The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Upfront Non-Refundable Fees We may not not not four five six one September 30, 2020 2019 Transaction Price Allocated to Future Performance Obligations We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude: performance obligations that have an original expected duration of one September 30, 2020 no Contract Balances We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service ( e.g September 30, 2020 December 31, 2019 In thousands September 30, 2020 December 31, 2019 Contract assets $ 400 $ 805 Deferred revenue and customer advances 5,952 4,397 Deferred revenue, included in other long-term liabilities 800 886 Revenue recognized during the nine September 30, 2020 December 31, 2019 $4.3 Costs to Obtain and Fulfill a Contract We recognize an asset for the direct costs incurred to obtain and fulfill contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one $1.6 September 30, 2020 no

Note D - Leases

Note D - Leases	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Lessee, Operating and Finance Leases [Text Block]	Note D - Leases On January 1, 2019, 842 22.8 $23.9 842. We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 not one six five one We sublease our Fullerton, Jacksonville and Manila facilities. Our current subleases have lease terms ranging from five 35 2023. As of September 30, 2020 $1.0 $13.4 $0.5 not may During the nine September 30, 2020, in the nine September 30, 2020 The following table presents supplemental balance sheet information related to our financing and operating leases: In thousands As of September 30, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 13,410 $ 998 $ 14,408 Liabilities Short-term lease liabilities 6,580 223 6,803 Long-term lease liabilities 10,373 454 10,827 Total Lease Liabilities $ 16,953 $ 677 $ 17,630 In thousands As of December 31, 2019 Operating Leases Finance Leases Total Right-of-use Assets $ 17,679 $ 1,138 $ 18,817 Liabilities Short-term lease liabilities 7,226 390 7,616 Long-term lease liabilities 12,514 564 13,078 Total Lease Liabilities $ 19,740 $ 954 $ 20,694 For the three nine September 30, 2020 2019 In thousands Three Months Ended September 30, 2020 Three Months Ended September 30, 2019 Operating lease cost $ 1,951 $ 2,347 Finance lease cost: Amortization of right-of-use assets 59 75 Interest on lease liabilities 10 16 Total Finance lease cost 69 91 Variable lease cost 604 614 Sublease income (228 ) — Total lease cost, net $ 2,396 $ 3,052 In thousands Nine Months Ended September 30, 2020 Nine Months Ended September 30, 2019 Operating lease cost $ 6,435 $ 6,940 Finance lease cost: Amortization of right-of-use assets 191 225 Interest on lease liabilities 37 54 Total Finance lease cost 228 279 Variable lease cost 2,246 1,991 Sublease income (228 ) — Total lease cost, net $ 8,681 $ 9,210 Other information related to leases was as follows: In thousands Nine Months Ended September 30, 2020 Nine Months Ended September 30, 2019 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 14,535 $ 13,076 Operating cash flows from finance leases 32 63 Financing cash flows from finance leases 357 344 Weighted Average Remaining Lease term Operating leases 3.0 3.5 Finance leases 3.2 2.9 Weighted Average Discount Rate Operating leases 4.67 % 4.71 % Finance leases 5.28 % 6.68 % The maturities of the Company's finance and operating lease liabilities as of September 30, 2020 In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2020 $ 7,171 $ 249 2021 4,842 220 2022 3,490 196 2023 2,377 59 2024 300 13 2025 — — Total future minimum lease payments 18,180 737 Less: Imputed interest 1,227 60 Total lease liabilities $ 16,953 $ 677 (1) Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2020 and the fiscal years ending December 31, 2021, 2022, and 2023 of $254k, $647k, $540k, and $154k, respectively, are not included in the table above. As of September 30, 2020 one not

Note E - Convertible Preferred

Note E - Convertible Preferred Stock	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Preferred Stock [Text Block]	Note E - Convertible Preferred Stock Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 January 30, 2018, 9,926 $1,000 $9.9 January 29, 2018. $0.2 $9.9 Series A Preferred Stock has the following rights and privileges: Liquidation Rights In the event of a liquidation, dissolution or winding down of the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount as would have been payable to Wipro had all shares of Series A Preferred Stock been converted into common stock immediately before such liquidation. Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution to its stockholders shall be distributed among the holders of common stock. Dividends Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction (collectively, a “Liquidation”), shares of Series A Preferred Stock which have not 5.0% 5.0%. not not September 30, 2020 $1.3 $133.46 Conversion At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock may 100.91 one Voting and Other Rights The Series A Preferred Stock does not one not We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the event that may not September 30, 2020

Note F - Long-term Debt

Note F - Long-term Debt	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Long-term Debt [Text Block]	Note F — Long-Term Debt In thousands September 30, 2020 December 31, 2019 Revolving credit facility $ 17,100 $ 18,700 Paycheck Protection Program Term Note 10,000 — Total debt 27,100 18,700 Less: current portion of long-term debt (6,681 ) — Long-term debt $ 20,419 $ 18,700 Credit Facility As of September 30, 2020 December 31, 2019 $17.1 $18.7 September 30, 2020 $0.1 On April 17, 2017, $20.0 $5.0 one Under the Texas Capital Credit Facility, we can elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% 0.75%. 0.50%. 0.5% three September 30, 2020 $0.1 The Texas Capital Credit Facility is subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of second The Texas Capital Credit Facility originally had an expiration date of April 17, 2019, January 9, 2018, $22.0 one April 17, 2020. May 7, 2019, second one April 17, 2021. May 11, 2020, third one April 17, 2022 $19.0 At September 30, 2020 $1 .8 No September 30, 2020 Paycheck Protection Program Term Note On April 14, 2020, $10.0 The PPP Term Note bears interest at a fixed annual rate of 1.00%, first six November 2020, 18 April 2022, may The proceeds may At this time, the Company anticipates forgiveness of the entire amount of the PPP Term Note; however, we are not fourth 2020. September 30, 2020 no $6.7 twelve September 30, 2020

Note G - Stock-based Compensati

Note G - Stock-based Compensation	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Share-based Payment Arrangement [Text Block]	Note G — Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees, including the 2013 “2013 2020 "2020 2013 2013 2020 Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive Income (Loss). We recognized $0.3 $0.3 three September 30, 2020 2019 , respectively. We recognized $0.6 $0.7 nine September 30, 2020 2019

Note H - Components of Net Peri

Note H - Components of Net Periodic Benefit Cost	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Retirement Benefits [Text Block]	Note H — Components of Net Periodic Benefit Cost Prior to January 1, 1999, 401 December 31, 1998. In 1994, not not April 1, 2014. Net pension cost for both plans included the following components: Three Months Ended September 30, Nine Months Ended September 30, In thousands 2020 2019 2020 2019 Interest cost $ 1,473 $ 1,813 $ 4,419 $ 5,439 Expected return on plan assets (1,384 ) (1,111 ) (4,152 ) (3,333 ) Recognized actuarial loss 812 732 2,436 2,197 Net periodic benefit cost $ 901 $ 1,434 $ 2,703 $ 4,303 We are required to make a $6.0 2020 We are not not $1.3 nine September 30, 2020 September 30, 2019

Note I - Income Taxes

Note I - Income Taxes	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Income Tax Disclosure [Text Block]	Note I - Income Taxes Coronavirus Aid, Relief and Economic Security Act In response to the COVID- 19 March 2020. 2017 “2017 may 2018 2020 five not 2017 80% 2018, 2019 2020. may 50% 30% 2017 January 1, 2019 2020. 2020 2017 25% 15 100% Our income tax benefit of $0.1 three September 30, 2020 3.2%. $12.9 nine September 30, 2020 82.4%. three nine September 30, 2020 21.0%, three nine September 30, 2020 35%, Our income tax expense of $0.1 three September 30, 2019 1.7%. $0.8 nine September 30, 2019 3.7%. three nine September 30, 2019 21.0% not not We have in general historically calculated the provision for income taxes during interim reporting periods by applying an estimate of the annual effective tax rate for the full calendar year to ordinary income or loss for the reporting period. However, we have used a discrete effective tax rate method to calculate income taxes for the nine September 30, 2020 September 30, 2019 Effective January 1, 2019 2018 02 35% 21% $11.4 Harte Hanks, or one no 2014. no 2016 We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive Income (Loss). We did not September 30, 2020 December 31, 2019

Note J - Earnings Per Share

Note J - Earnings Per Share	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Earnings Per Share [Text Block]	Note J - Earnings Per Share In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two two five five two In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two not Reconciliations of basic and diluted EPS were as follows: Three Months Ended September 30, In thousands, except per share amounts 2020 2019 Numerator: Net loss $ (1,621 ) $ (5,988 ) Less: Preferred stock dividends 125 125 Numerator for basic EPS: loss attributable to common stockholders (1,746 ) $ (6,113 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,523 6,291 Diluted EPS denominator 6,523 6,291 Basic loss per Common Share $ (0.27 ) $ (0.97 ) Diluted loss per Common Share $ (0.27 ) $ (0.97 ) For the three September 30, 2020 2019 0.1 0.1 0.7 0.2 1.0 1.0 Nine Months Ended September 30, In thousands, except per share amounts 2020 2019 Numerator: Net loss $ (2,738 ) $ (23,318 ) Less: Preferred stock dividend 372 371 Numerator for basic EPS: loss attributable to common stockholders (3,110 ) (23,689 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,432 6,277 Diluted EPS denominator 6,432 6,277 Basic loss per Common Share $ (0.48 ) $ (3.77 ) Diluted loss per Common Share $ (0.48 ) $ (3.77 ) For the nine September 30, 2020 2019 32 0.1 0.4 0.2 1.0 1.0

Note K - Comprehensive Income (

Note K - Comprehensive Income (Loss)	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Comprehensive Income (Loss) Note [Text Block]	Note K — Comprehensive income (loss) Comprehensive income (loss) for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders. Our comprehensive income (loss) was as follows: Three Months Ended September 30, Nine Months Ended September 30, In thousands 2020 2019 2020 2019 Net loss $ (1,621 ) $ (5,988 ) $ (2,738 ) $ (23,318 ) Other comprehensive income (loss): Adjustment to pension liability 812 732 2,436 2,197 Tax expense (203 ) (183 ) (609 ) (549 ) 609 549 1,827 1,648 Foreign currency translation adjustment, net of tax 1,129 (660 ) 1,067 (311 ) Adoption of ASU 2018-2 — — — (11,355 ) Total other comprehensive income (loss), net of tax 1,738 (111 ) 2,894 (10,018 ) Total comprehensive income (loss) $ 117 $ (6,099 ) $ 156 $ (33,336 ) Changes in accumulated other comprehensive loss by component were as follows: Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — 1,067 1,067 Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 1,827 — 1,827 Net current period other comprehensive loss, net of tax 1,827 1,067 2,894 Balance at September 30, 2020 $ (62,060 ) $ 1,820 $ (60,240 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2018 $ (46,584 ) $ 101 $ (46,483 ) Other comprehensive loss, net of tax, before reclassifications — (311 ) (311 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 1,648 — 1,648 Adoption of ASU 2018-02 (11,355 ) — (11,355 ) Net current period other comprehensive loss, net of tax (9,707 ) (311 ) (10,018 ) Balance at September 30, 2019 $ (56,291 ) $ (210 ) $ (56,501 ) Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Components of Net Periodic Benefit Cost

Note L - Litigation and Conting

Note L - Litigation and Contingencies	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Commitments and Contingencies Disclosure [Text Block]	Note L — Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third may not not not no We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints.

Note M - Certain Relationships

Note M - Certain Relationships and Related Party Transactions	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Related Party Transactions Disclosure [Text Block]	Note M — Certain Relationships and Related Party Transactions From 2016 October 2020, Wipro provided us with a variety of technology-related services. Effective January 30, 2018, 9,926 1,001,614 16% $9.9 Convertible Preferred Stock During the three nine September 30, 2020 no three nine September 30, 2019 During the three nine September 30, 2020 for technology-related services Wipro provided to us. three nine September 30, 2019 we recorded $2.6 $9.5 As of September 30, 2020 December 31, 2019 $0 $1.5 September 30, 2020 December 31, 2019 no In the third 2019, 9% $164,000 f revenue earned from Snap Kitchen nine September 30, 2020 As described in Note F, Long-Term Debt one January 9, 2018, one

Note N - Sale of Direct Mail As

Note N - Sale of Direct Mail Assets and Equipment	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Sale of Direct Mail Equipment [Text Block]	Note N — Sale of Direct Mail Assets and Equipment On April 24, 2020, $1.5 April 2020, $0.5 may The Company is well positioned to provide the full suite of marketing solutions to Summit customers and will leverage the expanded print and direct mail capabilities provided by the partnership with Summit to grow our business. As a result of this sale, we booked a $1.9 $1.4 capital loss and impairment expense from the fixed asset disposal and impairment associated with the Summit deal. These expenses were nine September 30, 2020

Note O - Restructuring Activiti

Note O - Restructuring Activities	9 Months Ended
	Sep. 30, 2020
Notes to Financial Statements
Restructuring and Related Activities Disclosure [Text Block]	Note O — Restructuring Activities In 2019, one 2020, During 2020, 300,000 2020. 50,000 one In the three September 30, 2020 2019 $1.4 $3.1 The charges for the three September 30, 2020 $0.6 $0.6 $0.2 capital losses from the asset disposal associated with the Summit deal. The charges for the three September 30, 2019 $1.1 $1.3 $0.7 In the nine September 30, 2020 2019 $8.0 $10.9 The charges for the nine September 30, 2020 $3.0 $2.0 $1.3 $2.0 The charges for the nine September 30, 2019 $4.0 $2.8 $1.8 $1.0 $0.6 $0.7 The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive Income (Loss). Three Months Ended September 30, Nine Months Ended September 30, In thousands 2020 2019 2020 2019 Customer database build write off $ — $ — $ — $ 4,036 Contract termination fee — 667 — 2,767 Adjustment to Contract termination fee — — (306 ) — Severance 641 1,116 2,053 1,760 Facility, asset impairment and other expense Lease impairment and termination expense — 888 2,974 956 Fixed Asset disposal and impairment charges 154 26 1,294 589 Facility and other expenses 624 383 1,990 759 Total facility, asset impairment and other expense 778 1,297 6,258 2,304 Total $ 1,419 $ 3,080 $ 8,005 $ 10,867 The following table summarizes the changes in liabilities related to restructuring activities: In thousands Three Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 695 $ 775 $ 2 $ 1,472 Additions — 611 576 1,187 Payments and adjustments (695 ) (608 ) (570 ) (1,873 ) Ending Balance: $ — $ 778 $ 8 $ 786 In thousands Nine Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 2,022 3,145 5,167 Payments and adjustments (1,491 ) (1,604 ) (3,207 ) (6,302 ) Ending balance: $ — $ 778 $ 8 $ 786 In thousands Three Months Ended September 30, 2019 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 2,100 $ 231 $ 76 $ 2,407 Additions 667 1,116 452 2,235 Payments (700 ) (739 ) (387 ) (1,826 ) Ending Balance: $ 2,067 $ 608 $ 141 $ 2,816 For the Nine Months Ended September 30, 2019 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ — $ — $ — Additions 2,767 1,760 528 5,055 Payments (700 ) (1,152 ) (387 ) (2,239 ) Ending Balance: $ 2,067 $ 608 $ 141 $ 2,816 We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately $21.0 2020. $8.0 nine September 30, 2020 $11.8 December 31, 2019. $1.2 2020.

Significant Accounting Policies

Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2020
Accounting Policies [Abstract]
Consolidation, Policy [Policy Text Block]	Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.
Basis of Accounting, Policy [Policy Text Block]	Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not
Use of Estimates, Policy [Policy Text Block]	Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not
Presentation Of Operating Expense In Consolidated Statements of Comprehensive Income [Policy Text Block]	Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income (Loss) The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not
Revenue from Contract with Customer [Policy Text Block]	Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not
Fair Value of Financial Instruments, Policy [Policy Text Block]	Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payable, and long-term debt.
Lessee, Leases [Policy Text Block]	Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease obligations on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may During the nine September 30, 2020, 842 See Note B, Recent Accounting Pronouncements - Recently adopted accounting pronouncements.

Note C - Revenue from Contrac_2

Note C - Revenue from Contracts with Customers (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Disaggregation of Revenue [Table Text Block]	In thousands Three Months Ended Nine Months Ended September 30, 2020 September 30, 2019 September 30, 2020 September 30, 2019 B2B $ 17,050 $ 11,290 $ 42,462 $ 35,149 Consumer Brands 14,087 11,171 37,727 35,222 Financial Services 6,531 11,635 21,513 36,850 Healthcare 4,111 5,257 12,283 14,946 Retail 5,392 8,803 14,014 31,752 Transportation 531 3,258 1,826 11,331 Total Revenues $ 47,702 $ 51,414 $ 129,825 $ 165,250 Three Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 4,845 $ 87 $ 4,932 Contact Centers 21,032 — 21,032 Database Marketing Solutions 4,341 800 5,141 Direct Mail, Logistics, and Fulfillment 13,697 2,900 16,597 Total Revenues $ 43,915 $ 3,787 $ 47,702 Three Months Ended September 30, 2019 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 6,286 $ 276 $ 6,562 Contact Centers 14,618 — 14,618 Database Marketing Solutions 5,272 1,170 6,442 Direct Mail, Logistics, and Fulfillment 20,775 3,017 23,792 Total Revenues $ 46,951 $ 4,463 $ 51,414 Nine Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 14,318 $ 310 $ 14,628 Contact Centers 51,274 — 51,274 Database Marketing Solutions 13,347 2,103 15,450 Direct Mail, Logistics, and Fulfillment 40,064 8,409 48,473 Total Revenues $ 119,003 $ 10,822 $ 129,825 Nine Months Ended September 30, 2019 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Agency & Digital Services $ 18,793 $ 407 $ 19,200 Contact Centers 46,688 — 46,688 Database Marketing Solutions 16,745 2,537 19,282 Direct Mail, Logistics, and Fulfillment 67,853 12,227 80,080 Total Revenues $ 150,079 $ 15,171 $ 165,250
Contract with Customer, Contract Asset, Contract Liability, and Receivable [Table Text Block]	In thousands September 30, 2020 December 31, 2019 Contract assets $ 400 $ 805 Deferred revenue and customer advances 5,952 4,397 Deferred revenue, included in other long-term liabilities 800 886

Note D - Leases (Tables)

Note D - Leases (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Lessee, Leases, Supplemental Balance Sheet Information [Table Text Block]	In thousands As of September 30, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 13,410 $ 998 $ 14,408 Liabilities Short-term lease liabilities 6,580 223 6,803 Long-term lease liabilities 10,373 454 10,827 Total Lease Liabilities $ 16,953 $ 677 $ 17,630 In thousands As of December 31, 2019 Operating Leases Finance Leases Total Right-of-use Assets $ 17,679 $ 1,138 $ 18,817 Liabilities Short-term lease liabilities 7,226 390 7,616 Long-term lease liabilities 12,514 564 13,078 Total Lease Liabilities $ 19,740 $ 954 $ 20,694
Lease, Cost [Table Text Block]	In thousands Three Months Ended September 30, 2020 Three Months Ended September 30, 2019 Operating lease cost $ 1,951 $ 2,347 Finance lease cost: Amortization of right-of-use assets 59 75 Interest on lease liabilities 10 16 Total Finance lease cost 69 91 Variable lease cost 604 614 Sublease income (228 ) — Total lease cost, net $ 2,396 $ 3,052 In thousands Nine Months Ended September 30, 2020 Nine Months Ended September 30, 2019 Operating lease cost $ 6,435 $ 6,940 Finance lease cost: Amortization of right-of-use assets 191 225 Interest on lease liabilities 37 54 Total Finance lease cost 228 279 Variable lease cost 2,246 1,991 Sublease income (228 ) — Total lease cost, net $ 8,681 $ 9,210 In thousands Nine Months Ended September 30, 2020 Nine Months Ended September 30, 2019 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 14,535 $ 13,076 Operating cash flows from finance leases 32 63 Financing cash flows from finance leases 357 344 Weighted Average Remaining Lease term Operating leases 3.0 3.5 Finance leases 3.2 2.9 Weighted Average Discount Rate Operating leases 4.67 % 4.71 % Finance leases 5.28 % 6.68 %
Lease, Liability, Maturity [Table Text Block]	In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2020 $ 7,171 $ 249 2021 4,842 220 2022 3,490 196 2023 2,377 59 2024 300 13 2025 — — Total future minimum lease payments 18,180 737 Less: Imputed interest 1,227 60 Total lease liabilities $ 16,953 $ 677 (1) Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2020 and the fiscal years ending December 31, 2021, 2022, and 2023 of $254k, $647k, $540k, and $154k, respectively, are not included in the table above.

Note F - Long-term Debt (Tables

Note F - Long-term Debt (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Schedule of Long-term Debt Instruments [Table Text Block]	In thousands September 30, 2020 December 31, 2019 Revolving credit facility $ 17,100 $ 18,700 Paycheck Protection Program Term Note 10,000 — Total debt 27,100 18,700 Less: current portion of long-term debt (6,681 ) — Long-term debt $ 20,419 $ 18,700

Note H - Components of Net Pe_2

Note H - Components of Net Periodic Benefit Cost (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Schedule of Net Benefit Costs [Table Text Block]	Three Months Ended September 30, Nine Months Ended September 30, In thousands 2020 2019 2020 2019 Interest cost $ 1,473 $ 1,813 $ 4,419 $ 5,439 Expected return on plan assets (1,384 ) (1,111 ) (4,152 ) (3,333 ) Recognized actuarial loss 812 732 2,436 2,197 Net periodic benefit cost $ 901 $ 1,434 $ 2,703 $ 4,303

Note J - Earnings Per Share (Ta

Note J - Earnings Per Share (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]	Three Months Ended September 30, In thousands, except per share amounts 2020 2019 Numerator: Net loss $ (1,621 ) $ (5,988 ) Less: Preferred stock dividends 125 125 Numerator for basic EPS: loss attributable to common stockholders (1,746 ) $ (6,113 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,523 6,291 Diluted EPS denominator 6,523 6,291 Basic loss per Common Share $ (0.27 ) $ (0.97 ) Diluted loss per Common Share $ (0.27 ) $ (0.97 ) Nine Months Ended September 30, In thousands, except per share amounts 2020 2019 Numerator: Net loss $ (2,738 ) $ (23,318 ) Less: Preferred stock dividend 372 371 Numerator for basic EPS: loss attributable to common stockholders (3,110 ) (23,689 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,432 6,277 Diluted EPS denominator 6,432 6,277 Basic loss per Common Share $ (0.48 ) $ (3.77 ) Diluted loss per Common Share $ (0.48 ) $ (3.77 )

Note K - Comprehensive Income_2

Note K - Comprehensive Income (Loss) (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Comprehensive Income (Loss) [Table Text Block]	Three Months Ended September 30, Nine Months Ended September 30, In thousands 2020 2019 2020 2019 Net loss $ (1,621 ) $ (5,988 ) $ (2,738 ) $ (23,318 ) Other comprehensive income (loss): Adjustment to pension liability 812 732 2,436 2,197 Tax expense (203 ) (183 ) (609 ) (549 ) 609 549 1,827 1,648 Foreign currency translation adjustment, net of tax 1,129 (660 ) 1,067 (311 ) Adoption of ASU 2018-2 — — — (11,355 ) Total other comprehensive income (loss), net of tax 1,738 (111 ) 2,894 (10,018 ) Total comprehensive income (loss) $ 117 $ (6,099 ) $ 156 $ (33,336 )
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]	Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — 1,067 1,067 Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 1,827 — 1,827 Net current period other comprehensive loss, net of tax 1,827 1,067 2,894 Balance at September 30, 2020 $ (62,060 ) $ 1,820 $ (60,240 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2018 $ (46,584 ) $ 101 $ (46,483 ) Other comprehensive loss, net of tax, before reclassifications — (311 ) (311 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 1,648 — 1,648 Adoption of ASU 2018-02 (11,355 ) — (11,355 ) Net current period other comprehensive loss, net of tax (9,707 ) (311 ) (10,018 ) Balance at September 30, 2019 $ (56,291 ) $ (210 ) $ (56,501 )

Note O - Restructuring Activi_2

Note O - Restructuring Activities (Tables)	9 Months Ended
	Sep. 30, 2020
Notes Tables
Restructuring and Related Costs [Table Text Block]	Three Months Ended September 30, Nine Months Ended September 30, In thousands 2020 2019 2020 2019 Customer database build write off $ — $ — $ — $ 4,036 Contract termination fee — 667 — 2,767 Adjustment to Contract termination fee — — (306 ) — Severance 641 1,116 2,053 1,760 Facility, asset impairment and other expense Lease impairment and termination expense — 888 2,974 956 Fixed Asset disposal and impairment charges 154 26 1,294 589 Facility and other expenses 624 383 1,990 759 Total facility, asset impairment and other expense 778 1,297 6,258 2,304 Total $ 1,419 $ 3,080 $ 8,005 $ 10,867
Schedule of Restructuring Reserve by Type of Cost [Table Text Block]	In thousands Three Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 695 $ 775 $ 2 $ 1,472 Additions — 611 576 1,187 Payments and adjustments (695 ) (608 ) (570 ) (1,873 ) Ending Balance: $ — $ 778 $ 8 $ 786 In thousands Nine Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 2,022 3,145 5,167 Payments and adjustments (1,491 ) (1,604 ) (3,207 ) (6,302 ) Ending balance: $ — $ 778 $ 8 $ 786 In thousands Three Months Ended September 30, 2019 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 2,100 $ 231 $ 76 $ 2,407 Additions 667 1,116 452 2,235 Payments (700 ) (739 ) (387 ) (1,826 ) Ending Balance: $ 2,067 $ 608 $ 141 $ 2,816 For the Nine Months Ended September 30, 2019 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ — $ — $ — Additions 2,767 1,760 528 5,055 Payments (700 ) (1,152 ) (387 ) (2,239 ) Ending Balance: $ 2,067 $ 608 $ 141 $ 2,816

Note A - Overview and Signifi_2

Note A - Overview and Significant Accounting Policies (Details Textual)	Jan. 30, 2018USD ($)shares	Sep. 30, 2020USD ($)
Number of Reportable Segments		1
Founder of Snap Kitchen [Member]
Related Party, Ownership Percentage		9.00%
Revenue from Related Parties | $		$ 164,000
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member] | Wipro [Member]
Sale of Stock, Number of Shares Issued in Transaction (in shares) | shares	9,926
Convertible Preferred Stock, Shares Issued upon Conversion (in shares) | shares	1,001,614
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding	16.00%
Sale of Stock, Consideration Received on Transaction | $	$ 9,900,000

Note B - Recent Accounting Pr_2

Note B - Recent Accounting Pronouncements (Details Textual) - USD ($)	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Jan. 01, 2019	Dec. 31, 2018
Stockholders' Equity Attributable to Parent, Ending Balance	$ (48,960,000)	$ (49,340,000)	$ (44,291,000)	$ (49,683,000)	$ (40,429,000)	$ (34,642,000)	$ (32,000,000)		$ (19,184,000)
Cumulative Effect, Period of Adoption, Adjustment [Member]
Stockholders' Equity Attributable to Parent, Ending Balance									22,000
Retained Earnings [Member]
Stockholders' Equity Attributable to Parent, Ending Balance	795,079,000	796,700,000	802,935,000	797,817,000	800,763,000	806,751,000	810,554,000		812,704,000
Retained Earnings [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member]
Stockholders' Equity Attributable to Parent, Ending Balance									11,377,000
Retained Earnings [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member] | Accounting Standards Update 2016-02 [Member]
Stockholders' Equity Attributable to Parent, Ending Balance								$ (22,000)
AOCI Attributable to Parent [Member]
Stockholders' Equity Attributable to Parent, Ending Balance	$ (60,240,000)	$ (61,978,000)	$ (63,083,000)	$ (63,134,000)	$ (56,501,000)	$ (56,390,000)	$ (57,316,000)		(46,483,000)
AOCI Attributable to Parent [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member]
Stockholders' Equity Attributable to Parent, Ending Balance									$ (11,355,000)
AOCI Attributable to Parent [Member] | Cumulative Effect, Period of Adoption, Adjustment [Member] | Accounting Standards Update 2016-02 [Member]
Stockholders' Equity Attributable to Parent, Ending Balance								$ 22,000

Note C - Revenue from Contrac_3

Note C - Revenue from Contracts with Customers (Details Textual) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Revenue, Remaining Performance Obligation, Amount	$ 0
Contract with Customer, Liability, Revenue Recognized	4,300
Capitalized Contract Cost, Net, Total	1,600
Capitalized Contract Cost, Impairment Loss	$ 0	$ 0

Note C - Revenue from Contrac_4

Note C - Revenue from Contracts with Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Total Revenues	$ 47,702	$ 51,414	$ 129,825	$ 165,250
Transferred over Time [Member]
Total Revenues	43,915	46,951	119,003	150,079
Transferred at Point in Time [Member]
Total Revenues	3,787	4,463	10,822	15,171
B2B [Member]
Total Revenues	17,050	11,290	42,462	35,149
Agency and Digital Services [Member]
Total Revenues	4,932	6,562	14,628	19,200
Agency and Digital Services [Member] | Transferred over Time [Member]
Total Revenues	4,845	6,286	14,318	18,793
Agency and Digital Services [Member] | Transferred at Point in Time [Member]
Total Revenues	87	276	310	407
Consumer Brands [Member]
Total Revenues	14,087	11,171	37,727	35,222
Contact Centers [Member]
Total Revenues	21,032	14,618	51,274	46,688
Contact Centers [Member] | Transferred over Time [Member]
Total Revenues	21,032	14,618	51,274	46,688
Contact Centers [Member] | Transferred at Point in Time [Member]
Total Revenues
Financial Service [Member]
Total Revenues	6,531	11,635	21,513	36,850
Database Marketing Solutions [Member]
Total Revenues	5,141	6,442	15,450	19,282
Database Marketing Solutions [Member] | Transferred over Time [Member]
Total Revenues	4,341	5,272	13,347	16,745
Database Marketing Solutions [Member] | Transferred at Point in Time [Member]
Total Revenues	800	1,170	2,103	2,537
Health Care [Member]
Total Revenues	4,111	5,257	12,283	14,946
Direct Mail, Logistics and Fulfillment [Member]
Total Revenues	16,597	23,792	48,473	80,080
Direct Mail, Logistics and Fulfillment [Member] | Transferred over Time [Member]
Total Revenues	13,697	20,775	40,064	67,853
Direct Mail, Logistics and Fulfillment [Member] | Transferred at Point in Time [Member]
Total Revenues	2,900	3,017	8,409	12,227
Retail [Member]
Total Revenues	5,392	8,803	14,014	31,752
Transportation [Member]
Total Revenues	$ 531	$ 3,258	$ 1,826	$ 11,331

Note C - Revenue from Contrac_5

Note C - Revenue from Contracts with Customers - Contract Balances (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Contract assets	$ 400	$ 805
Deferred revenue and customer advances	5,952	4,397
Deferred revenue, included in other long-term liabilities	$ 800	$ 886

Note D - Leases (Details Textua

Note D - Leases (Details Textual) $ in Thousands	9 Months Ended
	Sep. 30, 2020USD ($)		Dec. 31, 2019USD ($)	Jan. 01, 2019USD ($)
Operating Lease, Right-of-Use Asset	$ 13,410		$ 17,679
Operating Lease, Liability, Total	$ 16,953	[1]	19,740
Lessee, Lease, Termination Period (Year)	1 year
Finance Lease, Right-of-Use Asset, after Accumulated Amortization, Total	$ 998		$ 1,138
Finance Lease, Right-of-Use Asset, Accumulated Depreciation	$ 500
Lessee, Operating Lease, Lease Not yet Commenced, Number	1
Minimum [Member]
Lessee, Lease Remaining Lease Term (Year)	1 year
Minimum [Member] | Sublease Fullerton, Jacksonville and Manila Facilities [Member]
Lessee, Operating Sublease, Lease Term (Month)	150 days
Maximum [Member]
Lessee, Lease Remaining Lease Term (Year)	6 years
Lessee, Lease, Renewal Term (Year)	5 years
Maximum [Member] | Sublease Fullerton, Jacksonville and Manila Facilities [Member]
Lessee, Operating Sublease, Lease Term (Month)	2 years 330 days
Accounting Standards Update 2016-02 [Member]
Operating Lease, Right-of-Use Asset				$ 22,800
Operating Lease, Liability, Total				$ 23,900
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2020 and the fiscal years ending December 31, 2021, 2022, and 2023 of $254k, $647k, $540k, and $154k, respectively, are not included in the table above.

Note D - Leases - Supplemental

Note D - Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Sep. 30, 2020		Dec. 31, 2019
Right-of-use Assets, operating leases	$ 13,410		$ 17,679
Right-of-use Assets, finance leases	998		1,138
Right-of-use Assets, total	14,408		18,817
Short-term lease liabilities, operating leases	6,580		7,226
Short-term lease liabilities, finance leases	223		390
Short-term lease liabilities, total	6,803		7,616
Long-term lease liabilities, operating leases	10,373		12,514
Long-term lease liabilities, finance leases	454		564
Long-term lease liabilities, total	10,827		13,078
Total Lease Liabilities, operating leases	16,953	[1]	19,740
Total Lease Liabilities, finance leases	677	[1]	954
Total Lease Liabilities, total	$ 17,630		$ 20,694
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2020 and the fiscal years ending December 31, 2021, 2022, and 2023 of $254k, $647k, $540k, and $154k, respectively, are not included in the table above.

Note D - Leases - Components of

Note D - Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Operating lease cost	$ 1,951	$ 2,347	$ 6,435	$ 6,940
Amortization of right-of-use assets	59	75	191	225
Interest on lease liabilities	10	16	37	54
Total Finance lease cost	69	91	228	279
Variable lease cost	604	614	2,246	1,991
Sublease income	(228)		(228)
Total lease cost, net	$ 2,396	$ 3,052	8,681	9,210
Operating cash flows from operating leases			14,535	13,076
Operating cash flows from finance leases			32	63
Financing cash flows from finance leases			$ 357	$ 344
Weighted Average Remaining Lease term, Operating leases (Year)	3 years	3 years 182 days	3 years	3 years 182 days
Weighted Average Remaining Lease term, Finance leases (Year)	3 years 73 days	2 years 328 days	3 years 73 days	2 years 328 days
Weighted Average Discount Rate, Operating leases	4.67%	4.71%	4.67%	4.71%
Weighted Average Discount Rate, Finance leases	5.28%	6.68%	5.28%	6.68%

Note D - Leases - Maturities of

Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) - USD ($) $ in Thousands		Sep. 30, 2020		Dec. 31, 2019
Remainder of 2020, operating leases	[1]	$ 7,171
Remainder of 2020, finance leases		249
2021, operating leases	[1]	4,842
2021, finance leases		220
2022, operating leases	[1]	3,490
2022, finance leases		196
2023, operating leases	[1]	2,377
2023, finance leases		59
2024, operating leases	[1]	300
2024, finance leases		13
2025, operating leases	[1]
2025, finance leases
Total future minimum lease payments, operating leases	[1]	18,180
Total future minimum lease payments, finance leases		737
Less: Imputed interest, operating leases	[1]	1,227
Less: Imputed interest, finance leases		60
Total lease liabilities, operating leases		16,953	[1]	$ 19,740
Total lease liabilities, finance leases		$ 677	[1]	$ 954
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2020 and the fiscal years ending December 31, 2021, 2022, and 2023 of $254k, $647k, $540k, and $154k, respectively, are not included in the table above.

Note D - Leases - Maturities _2

Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) (Parentheticals) - Sublease Fullerton, Jacksonville and Manila Facilities [Member] $ in Thousands	Sep. 30, 2020USD ($)
Remainder of 2020	$ 254
2021	647
2022	540
2023	$ 154

Note E - Convertible Preferre_2

Note E - Convertible Preferred Stock (Details Textual) $ / shares in Units, $ in Thousands	Jan. 30, 2018USD ($)$ / sharesshares	Sep. 30, 2020USD ($)$ / sharesshares	Sep. 30, 2019USD ($)	Jun. 30, 2020	Dec. 31, 2019shares
Preferred Stock, Shares Authorized (in shares) | shares		1,000,000			1,000,000
Payments of Stock Issuance Costs			$ 2
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%
Temporary Equity, Liquidation Preference		$ 1,300
Temporary Equity, Liquidation Preference Per Share (in dollars per share) | $ / shares		$ 133.46
Convertible Preferred Stock, Conversion Ratio				100.91
Series A Preferred Stock [Member] | Wipro [Member]
Stock Issued During Period, Shares, New Issues (in shares) | shares	9,926
Shares Issued, Price Per Share (in dollars per share) | $ / shares	$ 1,000
Stock Issued During Period, Value, New Issues	$ 9,900
Payments of Stock Issuance Costs	200
Proceeds from Issuance of Preferred Stock and Preference Stock	$ 9,900

Note F - Long-term Debt (Detail

Note F - Long-term Debt (Details Textual) - USD ($) $ in Thousands	May 11, 2020	Apr. 14, 2020	May 07, 2019	Jan. 09, 2018	Apr. 17, 2017	Sep. 30, 2020	Dec. 31, 2019
Letters of Credit Outstanding, Amount						$ 0
Standby Letters of Credit [Member]
Long-term Line of Credit, Total						1,800
Texas Capital Facility [Member]
Long-term Line of Credit, Total						17,100	$ 18,700
Line of Credit Facility, Remaining Borrowing Capacity						100
Texas Capital Credit Facility [Member]
Line of Credit Facility, Maximum Borrowing Capacity	$ 19,000			$ 22,000
Line of Credit Facility, Unused Capacity, Commitment Fee Percentage					0.50%
Line of Credit Facility, Collateral Fees, Percentage					0.50%
Line of Credit Facility, Collateral Fees, Amount						100
Debt Instrument, Term, Extension Period (Year)	1 year		1 year	1 year
Texas Capital Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member]
Debt Instrument, Basis Spread on Variable Rate					1.95%
Texas Capital Credit Facility [Member] | Prime Rate [Member]
Debt Instrument, Basis Spread on Variable Rate					0.75%
Texas Capital Credit Facility [Member] | Revolving Credit Facility [Member]
Line of Credit Facility, Maximum Borrowing Capacity					$ 20,000
Texas Capital Credit Facility [Member] | Standby Letters of Credit [Member]
Line of Credit Facility, Maximum Borrowing Capacity					$ 5,000
Paycheck Protection Program CARES Act [Member]
Proceeds from Notes Payable, Total		$ 10,000
Debt Instrument, Due Within Twelve Months If Not Forgiven						$ 6,700

Note F - Long-term Debt - Long-

Note F - Long-term Debt - Long-term Debt (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Total debt	$ 27,100	$ 18,700
Total debt	27,100	18,700
Less: current portion of long-term debt	(6,681)
Long-term debt	20,419	18,700
Texas Capital Credit Facility [Member]
Total debt	17,100	18,700
Total debt	17,100	18,700
Paycheck Protection Program CARES Act [Member]
Total debt	10,000
Total debt	$ 10,000

Note G - Stock-based Compensa_2

Note G - Stock-based Compensation (Details Textual) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Share-based Payment Arrangement, Expense	$ 0.3	$ 0.3	$ 0.6	$ 0.7

Note H - Components of Net Pe_3

Note H - Components of Net Periodic Benefit Cost (Details Textual) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Qualified Pension Plan [Member]
Defined Benefit Plan, Minimum Employer Contributions, Fiscal Year	$ 6
Restoration Pension Plan [Member]
Defined Benefit Plan, Plan Assets, Contributions by Employer	$ 1.3	$ 1.3

Note H - Components of Net Pe_4

Note H - Components of Net Periodic Benefit Cost - Net Pension Cost (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Interest cost	$ 1,473	$ 1,813	$ 4,419	$ 5,439
Expected return on plan assets	(1,384)	(1,111)	(4,152)	(3,333)
Recognized actuarial loss	812	732	2,436	2,197
Net periodic benefit cost	$ 901	$ 1,434	$ 2,703	$ 4,303

Note I - Income Taxes (Details

Note I - Income Taxes (Details Textual) - USD ($) $ in Thousands	Jan. 01, 2019	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Income Tax Expense (Benefit), Total		$ (53)	$ 102	$ (12,863)	$ 840
Effective Income Tax Rate Reconciliation, Percent, Total		3.20%	1.70%	82.40%	3.70%
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent		21.00%	21.00%	21.00%	21.00%
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect					$ (11,355)
State and Local Jurisdiction [Member]
Open Tax Year				2014 2015 2016 2017 2018 2019
Foreign Tax Authority [Member]
Open Tax Year				2016 2017 2018 2019
Domestic Tax Authority [Member]
Open Tax Year				2016 2017 2018 2019
Accounting Standards Update 2018-02 [Member]
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect	$ 11,400

Note J - Earnings Per Share (De

Note J - Earnings Per Share (Details Textual) - shares shares in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Share-based Payment Arrangement, Option [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	0.1	0.1	0.1
Unvested Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	0.7	0.2	0.4	0.2
Convertible Preferred Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	1	1	1	1
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage			5.00%

Note J - Earnings Per Share - R

Note J - Earnings Per Share - Reconciliations of Basic and Diluted EPS (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Sep. 30, 2020	Sep. 30, 2019
Net loss	$ (1,621)	$ (6,235)	$ 5,118	$ (5,988)	$ (3,803)	$ (13,527)	$ (2,738)	$ (23,318)
Less: Preferred Stock dividends	125			125			372	371
Loss attributable to common stockholders	$ (1,746)			$ (6,113)			$ (3,110)	$ (23,689)
Basic (in shares)	6,523			6,291			6,432	6,277
Diluted EPS denominator (in shares)	6,523			6,291			6,432	6,277
Basic (in dollars per share)	$ (0.27)			$ (0.97)			$ (0.48)	$ (3.77)
Diluted (in dollars per share)	$ (0.27)			$ (0.97)			$ (0.48)	$ (3.77)

Note K - Comprehensive Income_3

Note K - Comprehensive Income (Loss) - Comprehensive Income (Loss) (Details) - USD ($) $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Sep. 30, 2020	Sep. 30, 2019
Net loss	$ (1,621)	$ (6,235)	$ 5,118	$ (5,988)	$ (3,803)	$ (13,527)	$ (2,738)	$ (23,318)
Other comprehensive income (loss):
Adjustment to pension liability	812			732			2,436	2,197
Tax expense	(203)			(183)			(609)	(549)
Other Comprehensive (Income) Loss, Defined Benefit Plan, Reclassification Adjustment from AOCI, after Tax, Total	609			549			1,827	1,648
Foreign currency translation adjustment	1,129			(660)			1,067	(311)
Adoption of ASU 2018-02								(11,355)
Total other comprehensive income (loss), net of tax	1,738	$ 1,105	$ 51	(111)			2,894	(10,018)
Comprehensive income (loss)	$ 117			$ (6,099)			$ 156	$ (33,336)

Note K - Comprehensive Income_4

Note K - Comprehensive Income (Loss) - Changes in Accumulated Other Comprehensive Loss By Component (Details) - USD ($) $ in Thousands	3 Months Ended				9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Balance	$ (49,340)	$ (44,291)	$ (49,683)	$ (34,642)	$ (49,683)	$ (19,184)
Total other comprehensive income (loss), net of tax	1,738	1,105	51	(111)	2,894	(10,018)
Adoption of ASU 2018-02						(11,355)
Balance	(48,960)	(49,340)	(44,291)	(40,429)	(48,960)	(40,429)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]
Balance			(63,887)		(63,887)	(46,584)
Other comprehensive loss, net of tax, before reclassifications
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss					1,827	1,648
Total other comprehensive income (loss), net of tax					1,827	(9,707)
Adoption of ASU 2018-02						(11,355)
Balance	(62,060)			(56,291)	(62,060)	(56,291)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]
Balance			753		753	101
Other comprehensive loss, net of tax, before reclassifications					1,067	(311)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss
Total other comprehensive income (loss), net of tax					1,067	(311)
Adoption of ASU 2018-02
Balance	1,820			(210)	1,820	(210)
AOCI Attributable to Parent [Member]
Balance	(61,978)	(63,083)	(63,134)	(56,390)	(63,134)	(46,483)
Other comprehensive loss, net of tax, before reclassifications					1,067	(311)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss					1,827	1,648
Total other comprehensive income (loss), net of tax	1,738	1,105	51		2,894	(10,018)
Adoption of ASU 2018-02						(11,355)
Balance	$ (60,240)	$ (61,978)	$ (63,083)	$ (56,501)	$ (60,240)	$ (56,501)

Note L - Litigation and Conti_2

Note L - Litigation and Contingencies (Details Textual) $ in Thousands	Sep. 30, 2020USD ($)
Estimated Litigation Liability	$ 0

Note M - Certain Relationship_2

Note M - Certain Relationships and Related Party Transactions (Details Textual) - USD ($)	Jan. 30, 2018	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Wipro [Member]
Accounts Payable, Related Parties		$ 0		$ 0		$ 1,500,000
Accounts Receivable, Related Parties		0		0		$ 0
Wipro [Member] | Technology-related Services and Lease Expense [Member]
Related Party Transaction, Expenses from Transactions with Related Party			$ 2,600,000		$ 9,500,000
Wipro [Member] | Service [Member]
Revenue from Related Parties		$ 0		0
Snap Kitchen [Member]
Revenue from Related Parties				$ 164,000
Snap Kitchen [Member] | Harte Hanks [Member]
Related Party, Ownership Percentage			9.00%		9.00%
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member] | Wipro [Member]
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Convertible Preferred Stock, Shares Issued upon Conversion (in shares)	1,001,614
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding	16.00%
Sale of Stock, Consideration Received on Transaction	$ 9,900,000

Note N - Sale of Direct Mail _2

Note N - Sale of Direct Mail Assets and Equipment (Details Textual) - USD ($) $ in Thousands	Apr. 24, 2020	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019
Proceeds from Sale of Property, Plant, and Equipment, Total			$ 1,891	$ 15
Summit [Member]
Proceeds from Sale of Machinery and Equipment	$ 1,500
Proceeds from Sale of Property, Plant, and Equipment, Total		$ 500
Impairment of Long-Lived Assets to be Disposed of			1,900
Gain (Loss) on Disposition of Property Plant Equipment, Excluding Oil and Gas Property and Timber Property			$ 1,400

Note O - Restructuring Activi_3

Note O - Restructuring Activities (Details Textual) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Restructuring Charges, Total	$ 1,419	$ 3,080	$ 8,005	$ 10,867	$ 11,800
Restructuring and Related Cost, Expected Cost, Total	21,000		21,000
Restructuring and Related Cost, Expected Cost, Remainder of Fiscal Year	1,200		1,200
Employee Severance [Member]
Restructuring Charges, Total	641	1,116	2,053	1,760
Facility Related and Other Expenses [Member]
Restructuring Charges, Total	600		2,000	700
Capital Losses from Asset Disposal [Member]
Restructuring Charges, Total	154	26	1,294	589
Lease Impairment and Other Charges [Member]
Restructuring Charges, Total		1,300
Contract Termination [Member]
Restructuring Charges, Total		667		2,767
Lease Impairment and Termination Charges [Member]
Restructuring Charges, Total		$ 888	$ 2,974	956
Impairment Charge on Long-term Customer Databases [Member]
Restructuring Charges, Total				4,000
Asset Impairment Charge [Member]
Restructuring Charges, Total				$ 600

Note O - Restructuring Activi_4

Note O - Restructuring Activities - Restructuring Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Restructuring expense	$ 1,419	$ 3,080	$ 8,005	$ 10,867	$ 11,800
Customer Dattbase Build Write-off [Member]
Restructuring expense				4,036
Contract Termination [Member]
Restructuring expense		667		2,767
Adjustment to Contract Termination Fee [Member]
Restructuring expense			(306)
Employee Severance [Member]
Restructuring expense	641	1,116	2,053	1,760
Lease Impairment and Termination Charges [Member]
Restructuring expense		888	2,974	956
Capital Losses from Asset Disposal [Member]
Restructuring expense	154	26	1,294	589
Facility Closing [Member]
Restructuring expense	624	383	1,990	759
Facility, Asset Impairment and Other Expense [Member]
Restructuring expense	$ 778	$ 1,297	$ 6,258	$ 2,304

Note O - Restructuring Activi_5

Note O - Restructuring Activities - Changes in Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Beginning Balance:	$ 1,472	$ 2,407	$ 1,921
Additions	1,187	2,235	5,167	5,055
Payments and adjustments	(1,873)	(1,826)	(6,302)	(2,239)
Ending Balance:	786	2,816	786	2,816
Contract Termination [Member]
Beginning Balance:	695	2,100	1,491
Additions		667		2,767
Payments and adjustments	(695)	(700)	(1,491)	(700)
Ending Balance:		2,067		2,067
Employee Severance [Member]
Beginning Balance:	775	231	360
Additions	611	1,116	2,022	1,760
Payments and adjustments	(608)	(739)	(1,604)	(1,152)
Ending Balance:	778	608	778	608
Facility, Asset Impairment and Other Expense [Member]
Beginning Balance:	2	76	70
Additions	576	452	3,145	528
Payments and adjustments	(570)	(387)	(3,207)	(387)
Ending Balance:	$ 8	$ 141	$ 8	$ 141