Document And Entity Information
Document And Entity Information - shares | 3 Months Ended | |
Mar. 31, 2021 | Apr. 15, 2021 | |
Document Information [Line Items] | ||
Entity Registrant Name | HARTE HANKS INC | |
Entity Central Index Key | 0000045919 | |
Trading Symbol | hrth | |
Current Fiscal Year End Date | --12-31 | |
Entity Filer Category | Non-accelerated Filer | |
Entity Current Reporting Status | Yes | |
Entity Emerging Growth Company | false | |
Entity Small Business | true | |
Entity Interactive Data Current | Yes | |
Entity Common Stock, Shares Outstanding (in shares) | 6,666,984 | |
Entity Shell Company | false | |
Document Type | 10-Q | |
Document Period End Date | Mar. 31, 2021 | |
Document Fiscal Year Focus | 2021 | |
Document Fiscal Period Focus | Q1 | |
Amendment Flag | false | |
Title of 12(b) Security | Common Stock |
Condensed Consolidated Balance
Condensed Consolidated Balance Sheets (Unaudited) - USD ($) $ in Thousands | Mar. 31, 2021 | Dec. 31, 2020 |
Current assets | ||
Cash and cash equivalents | $ 24,913 | $ 29,408 |
Restricted cash | 1,582 | 4,154 |
Accounts receivable (less allowance for doubtful accounts of $349 at March 31, 2021 and $241 at December 31, 2020) | 45,405 | 41,533 |
Contract assets | 326 | 613 |
Inventory | 42 | 46 |
Prepaid expenses | 3,986 | 2,256 |
Prepaid income taxes and income tax receivable | 6,822 | 7,388 |
Other current assets | 814 | 840 |
Total current assets | 83,890 | 86,238 |
Property, plant and equipment (less accumulated depreciation of $69,859 at March 31, 2021 and $69,662 at December 31, 2020) | 5,951 | 5,878 |
Right-of-use assets | 24,190 | 24,750 |
Other assets | 2,831 | 2,632 |
Total assets | 116,862 | 119,498 |
Current liabilities | ||
Accounts payable and accrued expenses | 16,136 | 16,294 |
Accrued payroll and related expenses | 6,811 | 5,248 |
Short-term debt | 8,730 | 4,926 |
Deferred revenue and customer advances | 5,203 | 4,661 |
Customer postage and program deposits | 6,105 | 6,497 |
Other current liabilities | 2,947 | 2,903 |
Short-term lease liabilities | 7,130 | 6,663 |
Total current liabilities | 53,062 | 47,192 |
Long-term debt, net of current portion | 18,370 | 22,174 |
Pensions | 66,544 | 67,490 |
Long-term lease liabilities, net of current portion | 20,582 | 21,295 |
Other long-term liabilities | 3,004 | 4,747 |
Total liabilities | 161,562 | 162,898 |
Preferred Stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding | 9,723 | 9,723 |
Stockholders’ deficit | ||
Common stock, $1 par value, 25,000,000 shares authorized;12,121,484 shares issued, 6,666,984 and 6,599,309 shares outstanding at March 31, 2021 and December 31, 2020, respectively | 12,121 | 12,121 |
Additional paid-in capital | 367,243 | 383,043 |
Retained earnings | 794,365 | 796,123 |
Less treasury stock, 5,454,500 shares at cost at March 31, 2021 and 5,522,175 shares at cost at December 31, 2020 | (1,162,819) | (1,178,799) |
Accumulated other comprehensive loss | (65,333) | (65,611) |
Total stockholders’ deficit | (54,423) | (53,123) |
Total liabilities, Preferred Stock and stockholders’ deficit | $ 116,862 | $ 119,498 |
Condensed Consolidated Balanc_2
Condensed Consolidated Balance Sheets (Unaudited) (Parentheticals) - USD ($) $ in Thousands | Mar. 31, 2021 | Dec. 31, 2020 |
Accounts receivable, allowance for doubtful accounts | $ 349 | $ 241 |
Accumulated depreciation | $ 69,859 | $ 69,662 |
Preferred stock, par value (in dollars per share) | $ 1 | $ 1 |
Preferred stock, shares authorized (in shares) | 1,000,000 | 1,000,000 |
Common stock, par value (in dollars per share) | $ 1 | $ 1 |
Common stock, shares authorized (in shares) | 25,000,000 | 25,000,000 |
Common stock, shares issued (in shares) | 12,121,484 | 12,121,484 |
Common stock, shares outstanding (in shares) | 6,666,984 | 6,599,309 |
Treasury stock, shares (in shares) | 5,454,500 | 5,522,175 |
Series A Preferred Stock [Member] | ||
Preferred stock, shares issued (in shares) | 9,926 | 9,926 |
Preferred stock, shares outstanding (in shares) | 9,926 | 9,926 |
Condensed Consolidated Statemen
Condensed Consolidated Statements of Comprehensive (Loss) Income (Unaudited) - USD ($) shares in Thousands, $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Revenue | $ 43,754 | $ 40,522 |
Operating expenses | ||
Labor | 26,352 | 23,948 |
Production and distribution | 11,269 | 13,246 |
Advertising, selling, general and administrative | 4,121 | 5,948 |
Restructuring expense | 2,198 | 1,366 |
Depreciation expense | 698 | 1,121 |
Total operating expenses | 44,638 | 45,629 |
Operating loss | (884) | (5,107) |
Other expenses | ||
Interest expense, net | 268 | 312 |
Other, net | 15 | 757 |
Total other expenses | 283 | 1,069 |
Loss before income taxes | (1,167) | (6,176) |
Income tax expense (benefit) | 591 | (11,294) |
Net (loss) income | (1,758) | 5,118 |
Less: Preferred Stock dividends | 122 | 123 |
Less: Earnings attributable to participating securities | 683 | |
(Loss) income attributable to common stockholders | $ (1,880) | $ 4,312 |
(Loss) earnings per common share | ||
Basic (in dollars per share) | $ (0.28) | $ 0.68 |
Diluted (in dollars per share) | $ (0.28) | $ 0.67 |
Weighted average shares used to compute loss per share attributable to common shares | ||
Basic (in shares) | 6,651 | 6,320 |
Diluted (in shares) | 6,651 | 6,481 |
Comprehensive (loss) income, net of tax: | ||
Net (loss) income | $ (1,758) | $ 5,118 |
Adjustment to pension liability, net | 736 | 609 |
Foreign currency translation adjustment | (458) | (558) |
Total other comprehensive income, net of tax | 278 | 51 |
Comprehensive (loss) income | $ (1,480) | $ 5,169 |
Condensed Consolidated Statem_2
Condensed Consolidated Statements of Changes in Stockholders' Deficit (Unaudited) - USD ($) $ in Thousands | Preferred Stock [Member] | Common Stock [Member] | Additional Paid-in Capital [Member] | Retained Earnings [Member] | Treasury Stock [Member] | AOCI Attributable to Parent [Member] | Total |
Balance at Dec. 31, 2019 | $ 9,723 | $ 12,121 | $ 447,022 | $ 797,817 | $ (1,243,509) | $ (63,134) | $ (49,683) |
Stock-based compensation | 223 | 223 | |||||
Treasury stock issued | (29,667) | 29,667 | |||||
Net (loss) income | 5,118 | 5,118 | |||||
Other comprehensive income | 51 | 51 | |||||
Balance at Mar. 31, 2020 | 9,723 | 12,121 | 417,578 | 802,935 | (1,213,842) | (63,083) | (44,291) |
Balance at Dec. 31, 2020 | 9,723 | 12,121 | 383,043 | 796,123 | (1,178,799) | (65,611) | (53,123) |
Stock-based compensation | 210 | 210 | |||||
Treasury stock issued | (16,010) | 15,980 | (30) | ||||
Net (loss) income | (1,758) | (1,758) | |||||
Other comprehensive income | 278 | 278 | |||||
Balance at Mar. 31, 2021 | $ 9,723 | $ 12,121 | $ 367,243 | $ 794,365 | $ (1,162,819) | $ (65,333) | $ (54,423) |
Condensed Consolidated Statem_3
Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Cash Flows from Operating Activities | ||
Net (loss) income | $ (1,758) | $ 5,118 |
Adjustments to reconcile net loss to net cash used in operating activities | ||
Depreciation expense | 698 | 1,121 |
Restructuring | 304 | 271 |
Stock-based compensation | 222 | 215 |
Net pension payment | (210) | (211) |
Deferred income taxes | (146) | |
Changes in assets and liabilities: | ||
(Increase) decrease in accounts receivable and contract assets | (3,585) | 3,089 |
Decrease (increase) in inventory | 4 | (53) |
Increase in prepaid expenses, income tax receivable and other current assets | (1,224) | (11,242) |
Decrease in accounts payable and accrued expenses | (164) | (355) |
Increase (decrease) in other accrued expenses and liabilities | 38 | (1,781) |
Net cash used in operating activities | (5,675) | (3,974) |
Cash Flows from Investing Activities | ||
Purchases of property, plant and equipment | (735) | (832) |
Proceeds from sale of property, plant and equipment | 196 | |
Net cash used in investing activities | (735) | (636) |
Cash Flows from Financing Activities | ||
Debt financing costs | (113) | (129) |
Payment of finance leases | (56) | (110) |
Treasury stock activities | (30) | |
Net cash used in financing activities | (199) | (239) |
Effect of exchange rate changes on cash, cash equivalents and restricted cash | (458) | (558) |
Net decrease in cash and cash equivalents and restricted cash | (7,067) | (5,407) |
Cash and cash equivalents and restricted cash at beginning of period | 33,562 | 34,122 |
Cash and cash equivalents and restricted cash at end of period | 26,495 | 28,715 |
Supplemental disclosures | ||
Cash paid for interest | 99 | 186 |
Cash paid for income taxes, net of receipts | 27 | 88 |
Non-cash investing and financing activities | ||
Purchases of property, plant and equipment included in accounts payable | $ 1,919 | $ 848 |
Note A - Overview and Significa
Note A - Overview and Significant Accounting Policies | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Significant Accounting Policies [Text Block] | Note A - Overview and Significant Accounting Policies Background Harte Hanks, Inc. together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia-Pacific and Europe, Harte Hanks works with some of the world's most respected brands. The Company is closely monitoring the impact of the COVID- 19 19. 19 not 19 may 19 may 1A. 10K December 31, 2020, 1A. 10 December 31, 2020 March 24, 2021, April 30, 2021 ( “2020 10 19 Segment Reporting The Company operates three three Related Party Transactions From 2016 October 2020, Effective January 30, 2018, 9,926 1,001,614 15% December 31, 2020 $9.9 Convertible Preferred Stock Accounting Principles Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not 10 2020 10 Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not Operating Expense Presentation in Condensed Consolidated Statements of Comprehensi ve (Loss) Income The “Labor” line in the Condensed Consolidated Statements of Comprehensive (Loss) Income includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from all our segments is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans. Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may |
Note B - Recent Accounting Pron
Note B - Recent Accounting Pronouncements | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Accounting Standards Update and Change in Accounting Principle [Text Block] | Note B - Recent Accounting Pronouncements Recently adopted accounting pronouncements Income taxes In December 2019, 2019 12, not 2021, January 1st, 2021. not Defined Pension Plan In August 2018, 2018 14, Compensation Retirement Benefits Defined Benefit Plans General ( 715 20 ): Disclosure Framework Changes to the Disclosure Requirements for Defined Benefit Plans ( ASU 2018 14 ) 2018 14 December 15, 2020, 2018 14 December 31, 2020. not Reference Rate Reform In March 2020, 2020 04, Reference Rate Reform (Topic 848 2018 March 12, 2020 December 31, 2022. March 12, 2020 not |
Note C - Revenue from Contracts
Note C - Revenue from Contracts with Customers | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Revenue from Contract with Customer [Text Block] | Note C - Revenue from Contracts with Customers In May 2014, 2014 09, Revenue from Contracts with Customers 606, Revenue from Contracts with Customers, five Under ASC 606, not March 31, 2021 December 31, 2020 not Consistent with legacy GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis. Disaggregation of Revenue We disaggregate revenue by three three March 31, 2021 2020 three Three Months Ended March 31, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 11,448 $ 1,430 $ 12,878 Customer Care 16,544 — 16,544 Fulfillment and Logistics Services 12,446 1,886 14,332 Total Revenues $ 40,438 $ 3,316 $ 43,754 Three Months Ended March 31, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 12,779 $ 721 $ 13,500 Customer Care 8,480 — 8,480 Fulfillment and Logistics Services 15,504 3,038 18,542 Total Revenues $ 36,763 $ 3,759 $ 40,522 Our contracts with customers may not Marketing Services Our Marketing Services segment has been purposely built to deliver omni-channel marketing solutions including strategic planning, data strategy, performance analytics, creative development and execution, technology enablement, marketing automation, and database management. We create relevancy by leveraging data, insight, and our extensive experience in leading clients as they engage their customers through digital, traditional, and emerging channels. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes. Most marketing services performance obligations are satisfied over time and often offered on a project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer. The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient. Our databases solutions are built around centralized marketing databases with services rendered to build custom database, database hosting services, customer or target marketing lists and data processing services. These performance obligations, including services rendered to build a custom database, database hosting services, customer or target marketing lists and data processing services, may not i.e i.e. not Our contracts may may We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., two Customer Care We operate tele-service workstations in the United States, Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service. Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and software as a service (“SaaS”), we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which are estimated using the expected value method. Fulfillment & Logistics Services Our services, delivered internally and with our partners, include: providing printing, lettershop, advanced mail optimization (including commingling services), logistics and transportation optimization, monitoring and tracking, to support traditional and specialized mailings. Our print and fulfillment centers in Massachusetts and Kansas provide custom kitting services, print on demand, product recalls, trade marketing fulfillment, ecommerce product fulfillment, sampling programs, and freight optimization, thereby allowing our customers to distribute literature and other marketing materials. The majority of performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not may The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Upfront Non-Refundable Fees We may not not not four five six one March 31, 2021 December 31, 2020. Transaction Price Allocated to Future Performance Obligations We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude: performance obligations that have an original expected duration of one March 31, 2021 no Contract Balances We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service ( e.g March 31, 2021 December 31, 2020 In thousands March 31, 2021 December 31, 2020 Contract assets $ 326 $ 613 Deferred revenue and customer advances 5,203 4,661 Deferred revenue, included in other long-term liabilities 883 817 Revenue recognized during the three March 31, 2021 December 31, 2020 $2.6 Costs to Obtain and Fulfill a Contract We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one not $1.7 March 31, 2021 no |
Note D - Leases
Note D - Leases | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Lessee, Operating and Finance Leases [Text Block] | Note D - Leases We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 not one six five one We sublease our Fullerton (CA), Jacksonville (FL) and Manila facilities. Our current subleases have lease terms ranging from five 35 2023. As of March 31, 2021 $0.9 $23.3 $0.6 December 31, 2020, $1.0 $23.8 $0.5 not may During the three March 31, 2021, for the three March 31, 2021 The following table presents supplemental balance sheet information related to our financing and operating leases: In thousands As of March 31, 2021 Operating Leases Finance Leases Total Right-of-use Assets $ 23,282 $ 908 $ 24,190 Liabilities Short-term lease liabilities 6,904 226 7,130 Long-term lease liabilities 20,233 349 20,582 Total Lease Liabilities $ 27,137 $ 575 $ 27,712 In thousands As of December 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 23,793 $ 957 $ 24,750 Liabilities Short-term lease liabilities 6,436 227 6,663 Long-term lease liabilities 20,892 403 21,295 Total Lease Liabilities $ 27,328 $ 630 $ 27,958 For the three March 31, 2021 2020 In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Operating lease cost $ 2,119 $ 2,365 Finance lease cost: Amortization of right-of-use assets 49 67 Interest on lease liabilities 7 14 Total Finance lease cost 56 81 Variable lease cost 920 920 Sublease income (171 ) — Total lease cost, net $ 2,924 $ 3,366 Other information related to leases was as follows: In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 3,950 $ 4,526 Operating cash flows from finance leases 7 14 Financing cash flows from finance leases 56 110 Weighted Average Remaining Lease term Operating leases 5.8 3.1 Finance leases 2.8 3.1 Weighted Average Discount Rate Operating leases 3.58 % 4.68 % Finance leases 5.30 % 6.48 % The maturities of the Company's finance and operating lease liabilities as of March 31, 2021 In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2021 $ 5,869 $ 189 2022 6,734 209 2023 4,760 167 2024 3,312 48 2025 1,574 6 2026 7,505 — Total future minimum lease payments 29,754 619 Less: Imputed interest 2,617 44 Total lease liabilities $ 27,137 $ 575 ( 1 December 31, 2021 December 31, 2022 2023 $647k, $540k, $154k, not |
Note E - Convertible Preferred
Note E - Convertible Preferred Stock | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Preferred Stock [Text Block] | Note E - Convertible Preferred Stock Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 January 30, 2018, 9,926 $1,000 $9.9 January 29, 2018. $0.2 $9.9 Series A Preferred Stock has the following rights and privileges: Liquidation Rights In the event of a liquidation, dissolution or winding down of the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount per share as would have been payable to Wipro had all shares of Series A Preferred Stock been converted into common stock immediately before such liquidation. Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution to its stockholders shall be distributed among the holders of Common Stock. Dividends Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction (collectively, a “Liquidation”), shares of Series A Preferred Stock which have not 5.0% 5.0%. not not March 31, 2021 $1.6 $158.36 Conversion At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock may 100.91 one Voting and Other Rights The Series A Preferred Stock does not one not We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the event that may not March 31, 2021 December 31, 2020. |
Note F - Long-term Debt
Note F - Long-term Debt | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Long-term Debt [Text Block] | Note F — Long-Term Debt As of March 31, 2021 December 31, 2020, In thousands March 31, 2021 December 31, 2020 Revolving credit facility $ 17,100 $ 17,100 Paycheck Protection Program Term Note 10,000 10,000 Total debt 27,100 27,100 Less: current portion of long-term debt (8,730 ) (4,926 ) Long-term debt $ 18,370 $ 22,174 Credit Facility As of March 31, 2021 December 31, 2020 $17.1 March 31, 2021 $0.1 As of March 31, 2021 December 31, 2020 $1.8 No March 31, 2021. On April 17, 2017, $20.0 $5.0 one Under the Texas Capital Credit Facility, we can elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% 0.75%. 0.50%. 0.5% three March 31, 2021 $0.1 The Texas Capital Credit Facility is subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of second The Texas Capital Credit Facility originally had an expiration date of April 17, 2019, January 9, 2018, $22.0 one April 17, 2020. May 7, 2019, second one April 17, 2021. May 11, 2020, third one April 17, 2022 $19.0 May 5, 2021, fourth one April 17, 2023 $15.0 May 5, 2021, $13.1 At March 31, 2021 $1 .8 No March 31, 2021 Cash payments for interest were $0.1 $0.2 three March 31, 2021 2020, Paycheck Protection Program Term Note On April 14, 2020, $10.0 The PPP Term Note bears interest at a fixed annual rate of 1.00%, first six September 2021, eight April 2022, may The proceeds may At this time, the Company anticipates forgiveness of the entire amount of the PPP Term Note; however, we are not first 2021. March 31, 2021 if no $8.7 March 14, 2022, twelve March 31, 2021 |
Note G - Stock-based Compensati
Note G - Stock-based Compensation | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Share-based Payment Arrangement [Text Block] | Note G — Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price. Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive (Loss) Income. We recognized $0.2 $0.2 three March 31, 2021 2020 , respectively. |
Note H - Components of Net Peri
Note H - Components of Net Periodic Benefit Cost | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Retirement Benefits [Text Block] | Note H — Components of Net Periodic Benefit Cost Prior to January 1, 1999, 401 December 31, 1998. In 1994, not not April 1, 2014. At the end of 2020, two December 31, 2020, 414 4044. Net pension cost for both plans included the following components: Three Months Ended March 31, In thousands 2021 2020 Interest cost $ 1,168 $ 1,473 Expected return on plan assets (1,688 ) (1,384 ) Recognized actuarial loss 860 812 Net periodic benefit cost $ 340 $ 901 Based on current estimates, we will be required to make $0.4 2021 We are not not $0.4 $0.5 three March 31, 2021 March 31, 2020, |
Note I - Income Taxes
Note I - Income Taxes | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Income Tax Disclosure [Text Block] | Note I - Income Taxes The income tax provision (benefit) was $0.6 $11.3 three March 31, 2021 2020, 50.6 three March 31, 2021. 21.0%, Coronavirus Aid, Relief and Economic Security Act In response to the COVID- 19 March 2020. 2017 “2017 may 2018 2020 five not 2017 80% 2018, 2019 2020. may 50% 30% 2017 January 1, 2019 2020. 2020 2017 25% 15 100% March 31, 2021, $6.4 $3.2 2019 2018, March 31, 2021, 2019 2018, $7.5 2020. The Company determines its estimated annual effective tax rate at the end of each interim period based on estimated pre-tax income (loss) and facts known at that time. The estimated annual effective tax rate is applied to the year-to-date pre-tax income (loss) at the end of each interim period with certain adjustments. The tax effects of significant unusual or extraordinary items are reflected as discrete adjustments in the periods in which they occur. The Company's estimated annual effective tax rate can change based on the mix of jurisdictional pre-tax income (loss) and other factors. However, if the Company is unable to make a reliable estimate of its annual effective tax rate, then the actual effective tax rate for the year to date period may three March 31, 2020 three March 31, 2021, Harte Hanks, or one no 2014. no 2016. We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive (Loss) Income. We did not March 31, 2021 December 31, 2020 |
Note J - Earnings Per Share
Note J - Earnings Per Share | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Earnings Per Share [Text Block] | Note J - Earnings Per Share In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two two five five two In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two not Reconciliations of basic and diluted EPS were as follows: Three Months Ended March 31, In thousands, except per share amounts 2021 2020 Numerator: Net (loss) income $ (1,758 ) $ 5,118 Less: Preferred stock dividends 122 123 Less: Earnings attributable to participating securities — 683 Numerator for basic EPS: (loss) income attributable to common stockholders (1,880 ) $ 4,312 Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,651 6,320 Diluted EPS denominator 6,651 6,481 Basic (loss) income per Common Share $ (0.28 ) $ 0.68 Diluted (loss) income per Common Share $ (0.28 ) $ 0.67 For the three March 31, 2021 2020 0.1 0.1 0.7 0.4 1.0 1.0 |
Note K - Comprehensive (Loss) I
Note K - Comprehensive (Loss) Income | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Comprehensive Income (Loss) Note [Text Block] | Note K — Comprehensive (Loss) Income Comprehensive (Loss) Income for a period encompasses net (loss) income and all other changes in equity other than from transactions with our stockholders. Changes in accumulated other comprehensive (loss) income by component were as follows: Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2020 $ (68,544 ) $ 2,933 $ (65,611 ) Other comprehensive income, net of tax, before reclassifications — (458 ) (458 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 736 — 736 Net current period other comprehensive income, net of tax 736 (458 ) 278 Balance at March 31, 2021 $ (67,808 ) $ 2,475 $ (65,333 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — (558 ) (558 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 609 — 609 Net current period other comprehensive loss, net of tax 609 (558 ) 51 Balance at March 31, 2020 $ (63,278 ) $ 195 $ (63,083 ) Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Components of Net Periodic Benefit Cost |
Note L - Litigation and Conting
Note L - Litigation and Contingencies | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Commitments and Contingencies Disclosure [Text Block] | Note L — Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third may not not not no We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints. |
Note M - Certain Relationships
Note M - Certain Relationships and Related Party Transactions | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Related Party Transactions Disclosure [Text Block] | Note M — Certain Relationships and Related Party Transactions From 2016 October 2020, Wipro provided us with a variety of technology-related services. Effective January 30, 2018, 9,926 1,001,614 15% December 31, 2020), $9.9 Convertible Preferred Stock As described in Note F, Long-Term Debt one January 9, 2018, one |
Note N - Sale of Direct Mail As
Note N - Sale of Direct Mail Assets and Equipment | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Sale of Direct Mail Equipment [Text Block] | Note N — Sale of Direct Mail Assets and Equipment On April 24, 2020, $1.5 April 2020, $0.5 may As a result of this sale, we booked a $1.9 $1.4 capital loss and impairment expense from the fixed asset disposal and impairment associated with the Summit deal. These expenses were December 31, 2020. |
Note O - Restructuring Activiti
Note O - Restructuring Activities | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Restructuring and Related Activities Disclosure [Text Block] | Note O — Restructuring Activities Our management team continues to review and adjust our cost structure and operating footprint, optimize our operations, and invest in improved technology. During 2020, 300,000 December 2020, first 2021 April 30, 2021. 2020, 50,000 one two In the three March 31, 2021 2020 $2.2 $1.4 The charges for the three March 31, 2021 $0.2 $0.3 $1.7 three March 31, 2020 $0.4 $0.3 $0.6 The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive (Loss) Income. Three Months Ended March 31, In thousands 2021 2020 Severance 204 414 Facility, asset impairment and other expense Lease impairment and termination expense 294 348 Fixed Asset disposal and impairment charges 10 (20 ) Facility and other expenses 1,690 624 Total facility, asset impairment and other expense 1,994 952 Total $ 2,198 $ 1,366 The following table summarizes the changes in liabilities related to restructuring activities: In thousands Three Months Ended March 31, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ 549 $ 4 $ 553 Additions — 204 4 208 Payments and adjustments — (403 ) — (403 ) Ending Balance: $ — $ 350 $ 8 $ 358 In thousands Three Months Ended March 31, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 414 681 1,095 Payments — (314 ) (744 ) (1,058 ) Ending Balance: $ 1,491 $ 460 $ 7 $ 1,958 We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately $25.3 2021. $9.4 $11.8 December 31, 2020 2019, $2.2 three March 31, 2021 $1.9 2021. |
Note P - Segment Reporting
Note P - Segment Reporting | 3 Months Ended |
Mar. 31, 2021 | |
Notes to Financial Statements | |
Segment Reporting Disclosure [Text Block] | Note P — Segment Reporting Harte Hanks is a leading global customer experience company. We have organized our operations into three Our Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. We provide omni-channel marketing solutions across the entire customer journey. We partner with clients to develop strategies and tactics to identify and prioritize customer audiences in B2C B2B Our Customer Care segment offers intelligently responsive contact center solutions, which use real-time data to effectively interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat and digital self-service support. We provide these services utilizing our advanced technology infrastructure, human resource management skills and industry experience. Our Fulfillment & Logistics Services segment consists of mail and product fulfillment and logistics services. We offer a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products to support B2B third 2020, There are three not not not Overview and Significant Accounting Policies. The following table presents financial information by segment: Three Months ended March 31, 2021 Marketing Services Customer Care Fulfillment and Logistics Services (1) Restructuring Unallocated corporate Total (In thousands) Revenues $ 12,878 $ 16,544 $ 14,332 $ — $ — $ 43,754 Segment Operating Expense $ 11,041 $ 13,074 $ 12,174 $ — $ 5,453 $ 41,742 Restructuring $ — $ — $ — $ 2,198 $ — $ 2,198 Contribution margin $ 1,837 $ 3,470 $ 2,158 $ (2,198 ) $ (5,453 ) $ (186 ) Overhead Allocation $ 1,255 $ 870 $ 941 $ — $ (3,066 ) $ — EBITDA $ 582 $ 2,600 $ 1,217 $ (2,198 ) $ (2,387 ) $ (186 ) Depreciation $ 151 $ 254 $ 167 $ — $ 126 $ 698 Operating income (loss) $ 431 $ 2,346 $ 1,050 $ (2,198 ) $ (2,513 ) $ (884 ) Three Months ended March 31, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated corporate Total (In thousands) Revenues $ 13,500 $ 8,480 $ 18,542 $ — $ — $ 40,522 Segment Operating Expense $ 11,092 $ 8,346 $ 18,142 $ — $ 5,562 $ 43,142 Restructuring $ — $ — $ — $ 1,366 $ — $ 1,366 Contribution margin $ 2,408 $ 134 $ 400 $ (1,366 ) $ (5,562 ) $ (3,986 ) Overhead Allocation $ 1,347 $ 929 $ 1,078 $ — $ (3,354 ) $ — EBITDA $ 1,061 $ (795 ) $ (678 ) $ (1,366 ) $ (2,208 ) $ (3,986 ) Depreciation $ 182 $ 217 $ 552 $ — $ 170 $ 1,121 Operating income (loss) $ 879 $ (1,012 ) $ (1,230 ) $ (1,366 ) $ (2,378 ) $ (5,107 ) ( 1 $750 |
Significant Accounting Policies
Significant Accounting Policies (Policies) | 3 Months Ended |
Mar. 31, 2021 | |
Accounting Policies [Abstract] | |
Segment Reporting, Policy [Policy Text Block] | Segment Reporting The Company operates three three |
Related Party Transactions, Policy [Policy Text Block] | Related Party Transactions From 2016 October 2020, Effective January 30, 2018, 9,926 1,001,614 15% December 31, 2020 $9.9 Convertible Preferred Stock |
Consolidation, Policy [Policy Text Block] | Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may |
Basis of Accounting, Policy [Policy Text Block] | Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not |
Use of Estimates, Policy [Policy Text Block] | Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not |
Presentation Of Operating Expense In Consolidated Statements of Comprehensive Income [Policy Text Block] | Operating Expense Presentation in Condensed Consolidated Statements of Comprehensi ve (Loss) Income The “Labor” line in the Condensed Consolidated Statements of Comprehensive (Loss) Income includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not |
Revenue from Contract with Customer [Policy Text Block] | Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from all our segments is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not |
Fair Value of Financial Instruments, Policy [Policy Text Block] | Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans. |
Lessee, Leases [Policy Text Block] | Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may |
Note C - Revenue from Contrac_2
Note C - Revenue from Contracts with Customers (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Disaggregation of Revenue [Table Text Block] | Three Months Ended March 31, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 11,448 $ 1,430 $ 12,878 Customer Care 16,544 — 16,544 Fulfillment and Logistics Services 12,446 1,886 14,332 Total Revenues $ 40,438 $ 3,316 $ 43,754 Three Months Ended March 31, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 12,779 $ 721 $ 13,500 Customer Care 8,480 — 8,480 Fulfillment and Logistics Services 15,504 3,038 18,542 Total Revenues $ 36,763 $ 3,759 $ 40,522 |
Contract with Customer, Contract Asset, Contract Liability, and Receivable [Table Text Block] | In thousands March 31, 2021 December 31, 2020 Contract assets $ 326 $ 613 Deferred revenue and customer advances 5,203 4,661 Deferred revenue, included in other long-term liabilities 883 817 |
Note D - Leases (Tables)
Note D - Leases (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Lessee, Leases, Supplemental Balance Sheet Information [Table Text Block] | In thousands As of March 31, 2021 Operating Leases Finance Leases Total Right-of-use Assets $ 23,282 $ 908 $ 24,190 Liabilities Short-term lease liabilities 6,904 226 7,130 Long-term lease liabilities 20,233 349 20,582 Total Lease Liabilities $ 27,137 $ 575 $ 27,712 In thousands As of December 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 23,793 $ 957 $ 24,750 Liabilities Short-term lease liabilities 6,436 227 6,663 Long-term lease liabilities 20,892 403 21,295 Total Lease Liabilities $ 27,328 $ 630 $ 27,958 |
Lease, Cost [Table Text Block] | In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Operating lease cost $ 2,119 $ 2,365 Finance lease cost: Amortization of right-of-use assets 49 67 Interest on lease liabilities 7 14 Total Finance lease cost 56 81 Variable lease cost 920 920 Sublease income (171 ) — Total lease cost, net $ 2,924 $ 3,366 In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 3,950 $ 4,526 Operating cash flows from finance leases 7 14 Financing cash flows from finance leases 56 110 Weighted Average Remaining Lease term Operating leases 5.8 3.1 Finance leases 2.8 3.1 Weighted Average Discount Rate Operating leases 3.58 % 4.68 % Finance leases 5.30 % 6.48 % |
Lease, Liability, Maturity [Table Text Block] | In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2021 $ 5,869 $ 189 2022 6,734 209 2023 4,760 167 2024 3,312 48 2025 1,574 6 2026 7,505 — Total future minimum lease payments 29,754 619 Less: Imputed interest 2,617 44 Total lease liabilities $ 27,137 $ 575 |
Note F - Long-term Debt (Tables
Note F - Long-term Debt (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Schedule of Long-term Debt Instruments [Table Text Block] | In thousands March 31, 2021 December 31, 2020 Revolving credit facility $ 17,100 $ 17,100 Paycheck Protection Program Term Note 10,000 10,000 Total debt 27,100 27,100 Less: current portion of long-term debt (8,730 ) (4,926 ) Long-term debt $ 18,370 $ 22,174 |
Note H - Components of Net Pe_2
Note H - Components of Net Periodic Benefit Cost (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Schedule of Net Benefit Costs [Table Text Block] | Three Months Ended March 31, In thousands 2021 2020 Interest cost $ 1,168 $ 1,473 Expected return on plan assets (1,688 ) (1,384 ) Recognized actuarial loss 860 812 Net periodic benefit cost $ 340 $ 901 |
Note J - Earnings Per Share (Ta
Note J - Earnings Per Share (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block] | Three Months Ended March 31, In thousands, except per share amounts 2021 2020 Numerator: Net (loss) income $ (1,758 ) $ 5,118 Less: Preferred stock dividends 122 123 Less: Earnings attributable to participating securities — 683 Numerator for basic EPS: (loss) income attributable to common stockholders (1,880 ) $ 4,312 Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,651 6,320 Diluted EPS denominator 6,651 6,481 Basic (loss) income per Common Share $ (0.28 ) $ 0.68 Diluted (loss) income per Common Share $ (0.28 ) $ 0.67 |
Note K - Comprehensive (Loss)_2
Note K - Comprehensive (Loss) Income (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block] | Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2020 $ (68,544 ) $ 2,933 $ (65,611 ) Other comprehensive income, net of tax, before reclassifications — (458 ) (458 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 736 — 736 Net current period other comprehensive income, net of tax 736 (458 ) 278 Balance at March 31, 2021 $ (67,808 ) $ 2,475 $ (65,333 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — (558 ) (558 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 609 — 609 Net current period other comprehensive loss, net of tax 609 (558 ) 51 Balance at March 31, 2020 $ (63,278 ) $ 195 $ (63,083 ) |
Note O - Restructuring Activi_2
Note O - Restructuring Activities (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Restructuring and Related Costs [Table Text Block] | Three Months Ended March 31, In thousands 2021 2020 Severance 204 414 Facility, asset impairment and other expense Lease impairment and termination expense 294 348 Fixed Asset disposal and impairment charges 10 (20 ) Facility and other expenses 1,690 624 Total facility, asset impairment and other expense 1,994 952 Total $ 2,198 $ 1,366 |
Schedule of Restructuring Reserve by Type of Cost [Table Text Block] | In thousands Three Months Ended March 31, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ 549 $ 4 $ 553 Additions — 204 4 208 Payments and adjustments — (403 ) — (403 ) Ending Balance: $ — $ 350 $ 8 $ 358 In thousands Three Months Ended March 31, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 414 681 1,095 Payments — (314 ) (744 ) (1,058 ) Ending Balance: $ 1,491 $ 460 $ 7 $ 1,958 |
Note P - Segment Reporting (Tab
Note P - Segment Reporting (Tables) | 3 Months Ended |
Mar. 31, 2021 | |
Notes Tables | |
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table Text Block] | Three Months ended March 31, 2021 Marketing Services Customer Care Fulfillment and Logistics Services (1) Restructuring Unallocated corporate Total (In thousands) Revenues $ 12,878 $ 16,544 $ 14,332 $ — $ — $ 43,754 Segment Operating Expense $ 11,041 $ 13,074 $ 12,174 $ — $ 5,453 $ 41,742 Restructuring $ — $ — $ — $ 2,198 $ — $ 2,198 Contribution margin $ 1,837 $ 3,470 $ 2,158 $ (2,198 ) $ (5,453 ) $ (186 ) Overhead Allocation $ 1,255 $ 870 $ 941 $ — $ (3,066 ) $ — EBITDA $ 582 $ 2,600 $ 1,217 $ (2,198 ) $ (2,387 ) $ (186 ) Depreciation $ 151 $ 254 $ 167 $ — $ 126 $ 698 Operating income (loss) $ 431 $ 2,346 $ 1,050 $ (2,198 ) $ (2,513 ) $ (884 ) Three Months ended March 31, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated corporate Total (In thousands) Revenues $ 13,500 $ 8,480 $ 18,542 $ — $ — $ 40,522 Segment Operating Expense $ 11,092 $ 8,346 $ 18,142 $ — $ 5,562 $ 43,142 Restructuring $ — $ — $ — $ 1,366 $ — $ 1,366 Contribution margin $ 2,408 $ 134 $ 400 $ (1,366 ) $ (5,562 ) $ (3,986 ) Overhead Allocation $ 1,347 $ 929 $ 1,078 $ — $ (3,354 ) $ — EBITDA $ 1,061 $ (795 ) $ (678 ) $ (1,366 ) $ (2,208 ) $ (3,986 ) Depreciation $ 182 $ 217 $ 552 $ — $ 170 $ 1,121 Operating income (loss) $ 879 $ (1,012 ) $ (1,230 ) $ (1,366 ) $ (2,378 ) $ (5,107 ) |
Note A - Overview and Signifi_2
Note A - Overview and Significant Accounting Policies (Details Textual) $ in Millions | Jan. 30, 2018USD ($)shares | Mar. 31, 2021 | Dec. 31, 2020 |
Number of Reportable Segments | 3 | ||
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member] | Wipro [Member] | |||
Sale of Stock, Number of Shares Issued in Transaction (in shares) | 9,926 | ||
Convertible Preferred Stock, Shares Issued upon Conversion (in shares) | 1,001,614 | ||
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding | 15.00% | ||
Sale of Stock, Consideration Received on Transaction | $ | $ 9.9 |
Note C - Revenue from Contrac_3
Note C - Revenue from Contracts with Customers (Details Textual) $ in Thousands | 3 Months Ended |
Mar. 31, 2021USD ($) | |
Revenue, Remaining Performance Obligation, Amount | $ 0 |
Contract with Customer, Liability, Revenue Recognized | 2,600 |
Capitalized Contract Cost, Net, Total | 1,700 |
Capitalized Contract Cost, Impairment Loss | $ 0 |
Note C - Revenue from Contrac_4
Note C - Revenue from Contracts with Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Total Revenues | $ 43,754 | $ 40,522 |
Marketing Services [Member] | ||
Total Revenues | 12,878 | 13,500 |
Customer Care [Member] | ||
Total Revenues | 16,544 | 8,480 |
Fulfillment and Logistics Services [Member] | ||
Total Revenues | 14,332 | 18,542 |
Transferred over Time [Member] | ||
Total Revenues | 40,438 | 36,763 |
Transferred over Time [Member] | Marketing Services [Member] | ||
Total Revenues | 11,448 | 12,779 |
Transferred over Time [Member] | Customer Care [Member] | ||
Total Revenues | 16,544 | 8,480 |
Transferred over Time [Member] | Fulfillment and Logistics Services [Member] | ||
Total Revenues | 12,446 | 15,504 |
Transferred at Point in Time [Member] | ||
Total Revenues | 3,316 | 3,759 |
Transferred at Point in Time [Member] | Marketing Services [Member] | ||
Total Revenues | 1,430 | 721 |
Transferred at Point in Time [Member] | Customer Care [Member] | ||
Total Revenues | ||
Transferred at Point in Time [Member] | Fulfillment and Logistics Services [Member] | ||
Total Revenues | $ 1,886 | $ 3,038 |
Note C - Revenue from Contrac_5
Note C - Revenue from Contracts with Customers - Contract Balances (Details) - USD ($) $ in Thousands | Mar. 31, 2021 | Dec. 31, 2020 |
Contract assets | $ 326 | $ 613 |
Deferred revenue and customer advances | 5,203 | 4,661 |
Deferred revenue, included in other long-term liabilities | $ 883 | $ 817 |
Note D - Leases (Details Textua
Note D - Leases (Details Textual) - USD ($) $ in Thousands | 3 Months Ended | ||
Mar. 31, 2021 | Dec. 31, 2020 | ||
Lessee, Lease, Termination Period (Year) | 1 year | ||
Finance Lease, Right-of-Use Asset, after Accumulated Amortization, Total | $ 908 | $ 957 | |
Operating Lease, Right-of-Use Asset | 23,282 | 23,793 | |
Finance Lease, Right-of-Use Asset, Accumulated Depreciation | 600 | $ 500 | |
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year | 647 | ||
Lessor, Operating Lease, Payment to be Received, Year One | 540 | ||
Lessor, Operating Lease, Payment to be Received, Year Two | 154 | ||
Sublease Fullerton, Jacksonville and Manila Facilities [Member] | |||
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year | [1] | 647 | |
Lessor, Operating Lease, Payment to be Received, Year One | [1] | 540 | |
Lessor, Operating Lease, Payment to be Received, Year Two | [1] | $ 154 | |
Minimum [Member] | |||
Lessee, Lease Remaining Lease Term (Year) | 1 year | ||
Minimum [Member] | Sublease Fullerton, Jacksonville and Manila Facilities [Member] | |||
Lessee, Operating Sublease, Lease Term (Month) | 150 days | ||
Maximum [Member] | |||
Lessee, Lease Remaining Lease Term (Year) | 6 years | ||
Lessee, Lease, Renewal Term (Year) | 5 years | ||
Maximum [Member] | Sublease Fullerton, Jacksonville and Manila Facilities [Member] | |||
Lessee, Operating Sublease, Lease Term (Month) | 2 years 330 days | ||
[1] | Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above. |
Note D - Leases - Supplemental
Note D - Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands | Mar. 31, 2021 | Dec. 31, 2020 | |
Right-of-use Assets, operating leases | $ 23,282 | $ 23,793 | |
Right-of-use Assets, finance leases | 908 | 957 | |
Right-of-use Assets, total | 24,190 | 24,750 | |
Short-term lease liabilities, total | 7,130 | 6,663 | |
Long-term lease liabilities, total | 20,582 | 21,295 | |
Total Lease Liabilities, finance leases | 575 | ||
Short-term Lease Liabilities [Member] | |||
Short-term lease liabilities, operating leases | 6,904 | 6,436 | |
Short-term lease liabilities, finance leases | 226 | 227 | |
Short-term lease liabilities, total | 7,130 | 6,663 | |
Long-term Lease Liabilities [Member] | |||
Long-term lease liabilities, operating leases | 20,233 | 20,892 | |
Long-term lease liabilities, finance leases | 349 | 403 | |
Long-term lease liabilities, total | 20,582 | 21,295 | |
Short-term Lease Liabilities and Long-term Lease Liabilities [Member] | |||
Total Lease Liabilities, operating leases | 27,137 | [1] | 27,328 |
Total Lease Liabilities, finance leases | 575 | 630 | |
Total Lease Liabilities, total | $ 27,712 | $ 27,958 | |
[1] | Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above. |
Note D - Leases - Components of
Note D - Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Operating lease cost | $ 2,119 | $ 2,365 |
Amortization of right-of-use assets | 49 | 67 |
Interest on lease liabilities | 7 | 14 |
Total Finance lease cost | 56 | 81 |
Variable lease cost | 920 | 920 |
Sublease income | (171) | |
Total lease cost, net | 2,924 | 3,366 |
Operating cash flows from operating leases | 3,950 | 4,526 |
Operating cash flows from finance leases | 7 | 14 |
Financing cash flows from finance leases | $ 56 | $ 110 |
Weighted Average Remaining Lease term, Operating leases (Year) | 5 years 292 days | 3 years 36 days |
Weighted Average Remaining Lease term, Finance leases (Year) | 2 years 292 days | 3 years 36 days |
Weighted Average Discount Rate, Operating leases | 3.58% | 4.68% |
Weighted Average Discount Rate, Finance leases | 5.30% | 6.48% |
Note D - Leases - Maturities of
Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) - USD ($) $ in Thousands | Mar. 31, 2021 | Dec. 31, 2020 | ||
Remainder of 2021, operating leases | [1] | $ 5,869 | ||
Remainder of 2021, finance leases | 189 | |||
2022, operating leases | [1] | 6,734 | ||
2022, finance leases | 209 | |||
2023, operating leases | [1] | 4,760 | ||
2023, finance leases | 167 | |||
2024, operating leases | [1] | 3,312 | ||
2024, finance leases | 48 | |||
2025, operating leases | [1] | 1,574 | ||
2025, finance leases | 6 | |||
2026, operating leases | [1] | 7,505 | ||
2026, finance leases | ||||
Total future minimum lease payments, operating leases | [1] | 29,754 | ||
Total future minimum lease payments, finance leases | 619 | |||
Less: Imputed interest, operating leases | [1] | 2,617 | ||
Less: Imputed interest, finance leases | 44 | |||
Total lease liabilities, finance leases | 575 | |||
Short-term Lease Liabilities and Long-term Lease Liabilities [Member] | ||||
Total lease liabilities, operating leases | 27,137 | [1] | $ 27,328 | |
Total lease liabilities, finance leases | $ 575 | $ 630 | ||
[1] | Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above. |
Note D - Leases - Maturities _2
Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) (Parentheticals) $ in Thousands | Mar. 31, 2021USD ($) | |
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year | $ 647 | |
Lessor, Operating Lease, Payment to be Received, Year One | 540 | |
Lessor, Operating Lease, Payment to be Received, Year Two | 154 | |
Sublease Fullerton, Jacksonville and Manila Facilities [Member] | ||
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year | 647 | [1] |
Lessor, Operating Lease, Payment to be Received, Year One | 540 | [1] |
Lessor, Operating Lease, Payment to be Received, Year Two | $ 154 | [1] |
[1] | Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above. |
Note E - Convertible Preferre_2
Note E - Convertible Preferred Stock (Details Textual) $ / shares in Units, $ in Millions | Jan. 30, 2018USD ($)$ / sharesshares | Mar. 31, 2021USD ($)$ / sharesshares | Dec. 31, 2020shares |
Preferred Stock, Shares Authorized (in shares) | shares | 1,000,000 | 1,000,000 | |
Temporary Equity, Liquidation Preference Per Share (in dollars per share) | $ / shares | $ 158.36 | ||
Series A Preferred Stock [Member] | |||
Preferred Stock, Dividend Rate, Percentage | 5.00% | ||
Temporary Equity, Liquidation Preference | $ 1.6 | ||
Convertible Preferred Stock, Conversion Ratio | 100.91 | ||
Series A Preferred Stock [Member] | Wipro [Member] | |||
Stock Issued During Period, Shares, New Issues (in shares) | shares | 9,926 | ||
Shares Issued, Price Per Share (in dollars per share) | $ / shares | $ 1,000 | ||
Stock Issued During Period, Value, New Issues | $ 9.9 | ||
Payments of Stock Issuance Costs | 0.2 | ||
Proceeds from Issuance of Preferred Stock and Preference Stock | $ 9.9 |
Note F - Long-term Debt (Detail
Note F - Long-term Debt (Details Textual) - USD ($) $ in Thousands | May 05, 2021 | May 11, 2020 | Apr. 14, 2020 | May 07, 2019 | Jan. 09, 2018 | Apr. 17, 2017 | Mar. 31, 2021 | Mar. 31, 2020 | Dec. 31, 2020 |
Letters of Credit Outstanding, Amount | $ 0 | ||||||||
Interest Expense, Debt, Total | 100 | $ 200 | |||||||
Standby Letters of Credit [Member] | |||||||||
Long-term Line of Credit, Total | 1,800 | $ 1,800 | |||||||
Texas Capital Facility [Member] | |||||||||
Long-term Line of Credit, Total | 17,100 | $ 17,100 | |||||||
Line of Credit Facility, Remaining Borrowing Capacity | 100 | ||||||||
Texas Capital Credit Facility [Member] | |||||||||
Line of Credit Facility, Maximum Borrowing Capacity | $ 19,000 | $ 22,000 | |||||||
Line of Credit Facility, Unused Capacity, Commitment Fee Percentage | 0.50% | ||||||||
Line of Credit Facility, Collateral Fees, Percentage | 0.50% | ||||||||
Line of Credit Facility, Collateral Fees, Amount | 100 | ||||||||
Debt Instrument, Term, Extension Period (Year) | 1 year | 1 year | 1 year | ||||||
Texas Capital Credit Facility [Member] | Subsequent Event [Member] | |||||||||
Long-term Line of Credit, Total | $ 13,100 | ||||||||
Line of Credit Facility, Maximum Borrowing Capacity | $ 15,000 | ||||||||
Debt Instrument, Term, Extension Period (Year) | 1 year | ||||||||
Texas Capital Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member] | |||||||||
Debt Instrument, Basis Spread on Variable Rate | 1.95% | ||||||||
Texas Capital Credit Facility [Member] | Prime Rate [Member] | |||||||||
Debt Instrument, Basis Spread on Variable Rate | 0.75% | ||||||||
Texas Capital Credit Facility [Member] | Standby Letters of Credit [Member] | |||||||||
Line of Credit Facility, Maximum Borrowing Capacity | $ 5,000 | ||||||||
Texas Capital Credit Facility [Member] | Revolving Credit Facility [Member] | |||||||||
Line of Credit Facility, Maximum Borrowing Capacity | $ 20,000 | ||||||||
Paycheck Protection Program CARES Act [Member] | |||||||||
Proceeds from Notes Payable, Total | $ 10,000 | ||||||||
Debt Instrument, Due Within Twelve Months If Not Forgiven | $ 8,700 |
Note F - Long-term Debt - Long-
Note F - Long-term Debt - Long-term Debt (Details) - USD ($) $ in Thousands | Mar. 31, 2021 | Dec. 31, 2020 |
Total debt | $ 27,100 | $ 27,100 |
Less: current portion of long-term debt | (8,730) | (4,926) |
Long-term debt | 18,370 | 22,174 |
Texas Capital Credit Facility [Member] | ||
Total debt | 17,100 | 17,100 |
Paycheck Protection Program CARES Act [Member] | ||
Total debt | $ 10,000 | $ 10,000 |
Note G - Stock-based Compensa_2
Note G - Stock-based Compensation (Details Textual) - USD ($) $ in Millions | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Share-based Payment Arrangement, Expense | $ 0.2 | $ 0.2 |
Note H - Components of Net Pe_3
Note H - Components of Net Periodic Benefit Cost (Details Textual) - USD ($) $ in Millions | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Qualified Pension Plan [Member] | ||
Defined Benefit Plan, Minimum Employer Contributions, Fiscal Year | $ 0.4 | |
Restoration Pension Plan [Member] | ||
Defined Benefit Plan, Plan Assets, Contributions by Employer | $ 0.4 | $ 0.5 |
Note H - Components of Net Pe_4
Note H - Components of Net Periodic Benefit Cost - Net Pension Cost (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Interest cost | $ 1,168 | $ 1,473 |
Expected return on plan assets | (1,688) | (1,384) |
Recognized actuarial loss | 860 | 812 |
Net periodic benefit cost | $ 340 | $ 901 |
Note I - Income Taxes (Details
Note I - Income Taxes (Details Textual) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Income Tax Expense (Benefit), Total | $ 591 | $ (11,294) |
Effective Income Tax Rate Reconciliation, Percent, Total | (50.60%) | |
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent | 21.00% | |
Expected Proceeds from Income Tax Refunds, Carryback of Loss | $ 7,500 | |
State and Local Jurisdiction [Member] | ||
Open Tax Year | 2014 2015 2016 2017 2018 2019 2020 | |
Foreign Tax Authority [Member] | ||
Open Tax Year | 2016 2017 2018 2019 2020 | |
Tax Year 2019 [Member] | ||
Proceeds from Income Tax Refunds | $ 6,400 | |
Tax Year 2018 [Member] | ||
Proceeds from Income Tax Refunds | $ 3,200 |
Note J - Earnings Per Share (De
Note J - Earnings Per Share (Details Textual) - shares shares in Millions | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Share-based Payment Arrangement, Option [Member] | ||
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares) | 0.1 | 0.1 |
Unvested Shares [Member] | ||
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares) | 0.7 | 0.4 |
Convertible Preferred Stock [Member] | ||
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares) | 1 | 1 |
Series A Preferred Stock [Member] | ||
Preferred Stock, Dividend Rate, Percentage | 5.00% |
Note J - Earnings Per Share - R
Note J - Earnings Per Share - Reconciliations of Basic and Diluted EPS (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Net (loss) income | $ (1,758) | $ 5,118 |
Less: Preferred Stock dividends | 122 | 123 |
Less: Earnings attributable to participating securities | 683 | |
(Loss) income attributable to common stockholders | $ (1,880) | $ 4,312 |
Basic (in shares) | 6,651 | 6,320 |
Diluted (in shares) | 6,651 | 6,481 |
Basic (in dollars per share) | $ (0.28) | $ 0.68 |
Diluted (in dollars per share) | $ (0.28) | $ 0.67 |
Note K - Comprehensive (Loss)_3
Note K - Comprehensive (Loss) Income - Changes in Accumulated Other Comprehensive Loss By Component (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Balance | $ (53,123) | $ (49,683) |
Total other comprehensive income, net of tax | 278 | 51 |
Balance | (54,423) | (44,291) |
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member] | ||
Balance | (68,544) | (63,887) |
Other comprehensive income (loss), net of tax, before reclassifications | ||
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss | 736 | 609 |
Total other comprehensive income, net of tax | 736 | 609 |
Balance | (67,808) | (63,278) |
Accumulated Foreign Currency Adjustment Attributable to Parent [Member] | ||
Balance | 2,933 | 753 |
Other comprehensive income (loss), net of tax, before reclassifications | (458) | (558) |
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss | ||
Total other comprehensive income, net of tax | (458) | (558) |
Balance | 2,475 | 195 |
AOCI Attributable to Parent [Member] | ||
Balance | (65,611) | (63,134) |
Other comprehensive income (loss), net of tax, before reclassifications | (458) | (558) |
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss | 736 | 609 |
Total other comprehensive income, net of tax | 278 | 51 |
Balance | $ (65,333) | $ (63,083) |
Note L - Litigation and Conti_2
Note L - Litigation and Contingencies (Details Textual) $ in Thousands | Mar. 31, 2021USD ($) |
Estimated Litigation Liability | $ 0 |
Note M - Certain Relationship_2
Note M - Certain Relationships and Related Party Transactions (Details Textual) - Securities Purchase Agreement [Member] - Series A Preferred Stock [Member] - Wipro [Member] - USD ($) $ in Millions | Jan. 30, 2018 | Dec. 31, 2020 |
Sale of Stock, Number of Shares Issued in Transaction (in shares) | 9,926 | |
Convertible Preferred Stock, Shares Issued upon Conversion (in shares) | 1,001,614 | |
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding | 15.00% | |
Sale of Stock, Consideration Received on Transaction | $ 9.9 |
Note N - Sale of Direct Mail _2
Note N - Sale of Direct Mail Assets and Equipment (Details Textual) - USD ($) $ in Thousands | Apr. 24, 2020 | Mar. 31, 2021 | Mar. 31, 2020 | Dec. 31, 2020 | Dec. 31, 2020 |
Proceeds from Sale of Property, Plant, and Equipment, Total | $ 196 | ||||
Summit [Member] | |||||
Proceeds from Sale of Machinery and Equipment | $ 1,500 | ||||
Proceeds from Sale of Property, Plant, and Equipment, Total | $ 500 | ||||
Impairment of Long-Lived Assets to be Disposed of | $ 1,900 | ||||
Gain (Loss) on Disposition of Property Plant Equipment, Excluding Oil and Gas Property and Timber Property | $ 1,400 |
Note O - Restructuring Activi_3
Note O - Restructuring Activities (Details Textual) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended | 12 Months Ended | ||
Mar. 31, 2021 | Mar. 31, 2020 | Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019 | |
Restructuring Charges, Total | $ 2,198 | $ 1,366 | $ 9,400 | $ 11,800 | |
Restructuring and Related Cost, Expected Cost, Total | 25,300 | ||||
Forecast [Member] | |||||
Restructuring Charges, Total | $ 1,900 | ||||
Employee Severance [Member] | |||||
Restructuring Charges, Total | 204 | 414 | |||
Lease Impairment and Termination Charges [Member] | |||||
Restructuring Charges, Total | 294 | 348 | |||
Facility Closing [Member] | |||||
Restructuring Charges, Total | $ 1,690 | $ 624 |
Note O - Restructuring Activi_4
Note O - Restructuring Activities - Restructuring Expense (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended | ||
Mar. 31, 2021 | Mar. 31, 2020 | Dec. 31, 2020 | Dec. 31, 2019 | |
Restructuring expense | $ 2,198 | $ 1,366 | $ 9,400 | $ 11,800 |
Employee Severance [Member] | ||||
Restructuring expense | 204 | 414 | ||
Lease Impairment and Termination Charges [Member] | ||||
Restructuring expense | 294 | 348 | ||
Capital Losses from Asset Disposal [Member] | ||||
Restructuring expense | 10 | (20) | ||
Facility Closing [Member] | ||||
Restructuring expense | 1,690 | 624 | ||
Facility, Asset Impairment and Other Expense [Member] | ||||
Restructuring expense | $ 1,994 | $ 952 |
Note O - Restructuring Activi_5
Note O - Restructuring Activities - Changes in Liabilities (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2021 | Mar. 31, 2020 | |
Beginning Balance: | $ 553 | $ 1,921 |
Additions | 208 | 1,095 |
Payments and adjustments | (403) | (1,058) |
Ending Balance: | 358 | 1,958 |
Contract Termination [Member] | ||
Beginning Balance: | 1,491 | |
Additions | ||
Payments and adjustments | ||
Ending Balance: | 1,491 | |
Employee Severance [Member] | ||
Beginning Balance: | 549 | 360 |
Additions | 204 | 414 |
Payments and adjustments | (403) | (314) |
Ending Balance: | 350 | 460 |
Facility, Asset Impairment and Other Expense [Member] | ||
Beginning Balance: | 4 | 70 |
Additions | 4 | 681 |
Payments and adjustments | (744) | |
Ending Balance: | $ 8 | $ 7 |
Note P - Segment Reporting (Det
Note P - Segment Reporting (Details Textual) $ in Thousands | 3 Months Ended |
Mar. 31, 2021USD ($) | |
Number of Operating Segments | 3 |
Fulfillment and Logistics Services [Member] | |
Litigation Settlement, Amount Awarded from Other Party | $ 750 |
Note P - Segment Reporting - Fi
Note P - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended | |||
Mar. 31, 2021 | Mar. 31, 2020 | Dec. 31, 2020 | Dec. 31, 2019 | ||
Revenues | $ 43,754 | $ 40,522 | |||
Segment Operating Expense | 41,742 | 43,142 | |||
Restructuring expense | 2,198 | 1,366 | $ 9,400 | $ 11,800 | |
Contribution margin | (186) | (3,986) | |||
Overhead Allocation | |||||
EBITDA | (186) | (3,986) | |||
Depreciation | 698 | 1,121 | |||
Operating loss | (884) | (5,107) | |||
Intersegment Eliminations [Member] | |||||
Revenues | |||||
Segment Operating Expense | |||||
Restructuring expense | 2,198 | 1,366 | |||
Contribution margin | (2,198) | (1,366) | |||
Overhead Allocation | |||||
EBITDA | (2,198) | (1,366) | |||
Depreciation | |||||
Operating loss | (2,198) | (1,366) | |||
Corporate, Non-Segment [Member] | |||||
Revenues | |||||
Segment Operating Expense | 5,453 | 5,562 | |||
Restructuring expense | |||||
Contribution margin | (5,453) | (5,562) | |||
Overhead Allocation | (3,066) | (3,354) | |||
EBITDA | (2,387) | (2,208) | |||
Depreciation | 126 | 170 | |||
Operating loss | (2,513) | (2,378) | |||
Marketing Services [Member] | Operating Segments [Member] | |||||
Revenues | 12,878 | 13,500 | |||
Segment Operating Expense | 11,041 | 11,092 | |||
Restructuring expense | |||||
Contribution margin | 1,837 | 2,408 | |||
Overhead Allocation | 1,255 | 1,347 | |||
EBITDA | 582 | 1,061 | |||
Depreciation | 151 | 182 | |||
Operating loss | 431 | 879 | |||
Customer Care [Member] | Operating Segments [Member] | |||||
Revenues | 16,544 | 8,480 | |||
Segment Operating Expense | 13,074 | 8,346 | |||
Restructuring expense | |||||
Contribution margin | 3,470 | 134 | |||
Overhead Allocation | 870 | 929 | |||
EBITDA | 2,600 | (795) | |||
Depreciation | 254 | 217 | |||
Operating loss | 2,346 | (1,012) | |||
Fulfillment and Logistics Services [Member] | Operating Segments [Member] | |||||
Revenues | 14,332 | [1] | 18,542 | ||
Segment Operating Expense | 12,174 | [1] | 18,142 | ||
Restructuring expense | [1] | ||||
Contribution margin | 2,158 | [1] | 400 | ||
Overhead Allocation | 941 | [1] | 1,078 | ||
EBITDA | 1,217 | [1] | (678) | ||
Depreciation | 167 | [1] | 552 | ||
Operating loss | $ 1,050 | [1] | $ (1,230) | ||
[1] | Operating expense in this segment includes $750 thousand favorable litigation settlement as well as the related legal expenses. |