Harte Hanks (HHS) 10-Q 14 May 21 2021 Q1 Quarterly report Financial data

Document And Entity Information

Document And Entity Information - shares	3 Months Ended
	Mar. 31, 2021	Apr. 15, 2021
Document Information [Line Items]
Entity Registrant Name	HARTE HANKS INC
Entity Central Index Key	0000045919
Trading Symbol	hrth
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Current Reporting Status	Yes
Entity Emerging Growth Company	false
Entity Small Business	true
Entity Interactive Data Current	Yes
Entity Common Stock, Shares Outstanding (in shares)		6,666,984
Entity Shell Company	false
Document Type	10-Q
Document Period End Date	Mar. 31, 2021
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q1
Amendment Flag	false
Title of 12(b) Security	Common Stock

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (Unaudited) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Current assets
Cash and cash equivalents	$ 24,913	$ 29,408
Restricted cash	1,582	4,154
Accounts receivable (less allowance for doubtful accounts of $349 at March 31, 2021 and $241 at December 31, 2020)	45,405	41,533
Contract assets	326	613
Inventory	42	46
Prepaid expenses	3,986	2,256
Prepaid income taxes and income tax receivable	6,822	7,388
Other current assets	814	840
Total current assets	83,890	86,238
Property, plant and equipment (less accumulated depreciation of $69,859 at March 31, 2021 and $69,662 at December 31, 2020)	5,951	5,878
Right-of-use assets	24,190	24,750
Other assets	2,831	2,632
Total assets	116,862	119,498
Current liabilities
Accounts payable and accrued expenses	16,136	16,294
Accrued payroll and related expenses	6,811	5,248
Short-term debt	8,730	4,926
Deferred revenue and customer advances	5,203	4,661
Customer postage and program deposits	6,105	6,497
Other current liabilities	2,947	2,903
Short-term lease liabilities	7,130	6,663
Total current liabilities	53,062	47,192
Long-term debt, net of current portion	18,370	22,174
Pensions	66,544	67,490
Long-term lease liabilities, net of current portion	20,582	21,295
Other long-term liabilities	3,004	4,747
Total liabilities	161,562	162,898
Preferred Stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding	9,723	9,723
Stockholders’ deficit
Common stock, $1 par value, 25,000,000 shares authorized;12,121,484 shares issued, 6,666,984 and 6,599,309 shares outstanding at March 31, 2021 and December 31, 2020, respectively	12,121	12,121
Additional paid-in capital	367,243	383,043
Retained earnings	794,365	796,123
Less treasury stock, 5,454,500 shares at cost at March 31, 2021 and 5,522,175 shares at cost at December 31, 2020	(1,162,819)	(1,178,799)
Accumulated other comprehensive loss	(65,333)	(65,611)
Total stockholders’ deficit	(54,423)	(53,123)
Total liabilities, Preferred Stock and stockholders’ deficit	$ 116,862	$ 119,498

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Unaudited) (Parentheticals) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Accounts receivable, allowance for doubtful accounts	$ 349	$ 241
Accumulated depreciation	$ 69,859	$ 69,662
Preferred stock, par value (in dollars per share)	$ 1	$ 1
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Common stock, par value (in dollars per share)	$ 1	$ 1
Common stock, shares authorized (in shares)	25,000,000	25,000,000
Common stock, shares issued (in shares)	12,121,484	12,121,484
Common stock, shares outstanding (in shares)	6,666,984	6,599,309
Treasury stock, shares (in shares)	5,454,500	5,522,175
Series A Preferred Stock [Member]
Preferred stock, shares issued (in shares)	9,926	9,926
Preferred stock, shares outstanding (in shares)	9,926	9,926

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive (Loss) Income (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenue	$ 43,754	$ 40,522
Operating expenses
Labor	26,352	23,948
Production and distribution	11,269	13,246
Advertising, selling, general and administrative	4,121	5,948
Restructuring expense	2,198	1,366
Depreciation expense	698	1,121
Total operating expenses	44,638	45,629
Operating loss	(884)	(5,107)
Other expenses
Interest expense, net	268	312
Other, net	15	757
Total other expenses	283	1,069
Loss before income taxes	(1,167)	(6,176)
Income tax expense (benefit)	591	(11,294)
Net (loss) income	(1,758)	5,118
Less: Preferred Stock dividends	122	123
Less: Earnings attributable to participating securities		683
(Loss) income attributable to common stockholders	$ (1,880)	$ 4,312
(Loss) earnings per common share
Basic (in dollars per share)	$ (0.28)	$ 0.68
Diluted (in dollars per share)	$ (0.28)	$ 0.67
Weighted average shares used to compute loss per share attributable to common shares
Basic (in shares)	6,651	6,320
Diluted (in shares)	6,651	6,481
Comprehensive (loss) income, net of tax:
Net (loss) income	$ (1,758)	$ 5,118
Adjustment to pension liability, net	736	609
Foreign currency translation adjustment	(458)	(558)
Total other comprehensive income, net of tax	278	51
Comprehensive (loss) income	$ (1,480)	$ 5,169

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Changes in Stockholders' Deficit (Unaudited) - USD ($) $ in Thousands	Preferred Stock [Member]	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings [Member]	Treasury Stock [Member]	AOCI Attributable to Parent [Member]	Total
Balance at Dec. 31, 2019	$ 9,723	$ 12,121	$ 447,022	$ 797,817	$ (1,243,509)	$ (63,134)	$ (49,683)
Stock-based compensation			223				223
Treasury stock issued			(29,667)		29,667
Net (loss) income				5,118			5,118
Other comprehensive income						51	51
Balance at Mar. 31, 2020	9,723	12,121	417,578	802,935	(1,213,842)	(63,083)	(44,291)
Balance at Dec. 31, 2020	9,723	12,121	383,043	796,123	(1,178,799)	(65,611)	(53,123)
Stock-based compensation			210				210
Treasury stock issued			(16,010)		15,980		(30)
Net (loss) income				(1,758)			(1,758)
Other comprehensive income						278	278
Balance at Mar. 31, 2021	$ 9,723	$ 12,121	$ 367,243	$ 794,365	$ (1,162,819)	$ (65,333)	$ (54,423)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Cash Flows from Operating Activities
Net (loss) income	$ (1,758)	$ 5,118
Adjustments to reconcile net loss to net cash used in operating activities
Depreciation expense	698	1,121
Restructuring	304	271
Stock-based compensation	222	215
Net pension payment	(210)	(211)
Deferred income taxes		(146)
Changes in assets and liabilities:
(Increase) decrease in accounts receivable and contract assets	(3,585)	3,089
Decrease (increase) in inventory	4	(53)
Increase in prepaid expenses, income tax receivable and other current assets	(1,224)	(11,242)
Decrease in accounts payable and accrued expenses	(164)	(355)
Increase (decrease) in other accrued expenses and liabilities	38	(1,781)
Net cash used in operating activities	(5,675)	(3,974)
Cash Flows from Investing Activities
Purchases of property, plant and equipment	(735)	(832)
Proceeds from sale of property, plant and equipment		196
Net cash used in investing activities	(735)	(636)
Cash Flows from Financing Activities
Debt financing costs	(113)	(129)
Payment of finance leases	(56)	(110)
Treasury stock activities	(30)
Net cash used in financing activities	(199)	(239)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	(458)	(558)
Net decrease in cash and cash equivalents and restricted cash	(7,067)	(5,407)
Cash and cash equivalents and restricted cash at beginning of period	33,562	34,122
Cash and cash equivalents and restricted cash at end of period	26,495	28,715
Supplemental disclosures
Cash paid for interest	99	186
Cash paid for income taxes, net of receipts	27	88
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	$ 1,919	$ 848

Note A - Overview and Significa

Note A - Overview and Significant Accounting Policies	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Significant Accounting Policies [Text Block]	Note A - Overview and Significant Accounting Policies Background Harte Hanks, Inc. together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia-Pacific and Europe, Harte Hanks works with some of the world's most respected brands. The Company is closely monitoring the impact of the COVID- 19 19. 19 not 19 may 19 may 1A. 10K December 31, 2020, 1A. 10 December 31, 2020 March 24, 2021, April 30, 2021 ( “2020 10 19 Segment Reporting The Company operates three three Related Party Transactions From 2016 October 2020, Effective January 30, 2018, 9,926 1,001,614 15% December 31, 2020 $9.9 Convertible Preferred Stock Accounting Principles Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not 10 2020 10 Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not Operating Expense Presentation in Condensed Consolidated Statements of Comprehensi ve (Loss) Income The “Labor” line in the Condensed Consolidated Statements of Comprehensive (Loss) Income includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from all our segments is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans. Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may

Note B - Recent Accounting Pron

Note B - Recent Accounting Pronouncements	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Accounting Standards Update and Change in Accounting Principle [Text Block]	Note B - Recent Accounting Pronouncements Recently adopted accounting pronouncements Income taxes In December 2019, 2019 12, not 2021, January 1st, 2021. not Defined Pension Plan In August 2018, 2018 14, Compensation Retirement Benefits Defined Benefit Plans General ( 715 20 ): Disclosure Framework Changes to the Disclosure Requirements for Defined Benefit Plans ( ASU 2018 14 ) 2018 14 December 15, 2020, 2018 14 December 31, 2020. not Reference Rate Reform In March 2020, 2020 04, Reference Rate Reform (Topic 848 2018 March 12, 2020 December 31, 2022. March 12, 2020 not

Note C - Revenue from Contracts

Note C - Revenue from Contracts with Customers	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Revenue from Contract with Customer [Text Block]	Note C - Revenue from Contracts with Customers In May 2014, 2014 09, Revenue from Contracts with Customers 606, Revenue from Contracts with Customers, five Under ASC 606, not March 31, 2021 December 31, 2020 not Consistent with legacy GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis. Disaggregation of Revenue We disaggregate revenue by three three March 31, 2021 2020 three Three Months Ended March 31, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 11,448 $ 1,430 $ 12,878 Customer Care 16,544 — 16,544 Fulfillment and Logistics Services 12,446 1,886 14,332 Total Revenues $ 40,438 $ 3,316 $ 43,754 Three Months Ended March 31, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 12,779 $ 721 $ 13,500 Customer Care 8,480 — 8,480 Fulfillment and Logistics Services 15,504 3,038 18,542 Total Revenues $ 36,763 $ 3,759 $ 40,522 Our contracts with customers may not Marketing Services Our Marketing Services segment has been purposely built to deliver omni-channel marketing solutions including strategic planning, data strategy, performance analytics, creative development and execution, technology enablement, marketing automation, and database management. We create relevancy by leveraging data, insight, and our extensive experience in leading clients as they engage their customers through digital, traditional, and emerging channels. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes. Most marketing services performance obligations are satisfied over time and often offered on a project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer. The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient. Our databases solutions are built around centralized marketing databases with services rendered to build custom database, database hosting services, customer or target marketing lists and data processing services. These performance obligations, including services rendered to build a custom database, database hosting services, customer or target marketing lists and data processing services, may not i.e i.e. not Our contracts may may We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., two Customer Care We operate tele-service workstations in the United States, Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service. Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and software as a service (“SaaS”), we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which are estimated using the expected value method. Fulfillment & Logistics Services Our services, delivered internally and with our partners, include: providing printing, lettershop, advanced mail optimization (including commingling services), logistics and transportation optimization, monitoring and tracking, to support traditional and specialized mailings. Our print and fulfillment centers in Massachusetts and Kansas provide custom kitting services, print on demand, product recalls, trade marketing fulfillment, ecommerce product fulfillment, sampling programs, and freight optimization, thereby allowing our customers to distribute literature and other marketing materials. The majority of performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not may The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Upfront Non-Refundable Fees We may not not not four five six one March 31, 2021 December 31, 2020. Transaction Price Allocated to Future Performance Obligations We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude: performance obligations that have an original expected duration of one March 31, 2021 no Contract Balances We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service ( e.g March 31, 2021 December 31, 2020 In thousands March 31, 2021 December 31, 2020 Contract assets $ 326 $ 613 Deferred revenue and customer advances 5,203 4,661 Deferred revenue, included in other long-term liabilities 883 817 Revenue recognized during the three March 31, 2021 December 31, 2020 $2.6 Costs to Obtain and Fulfill a Contract We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one not $1.7 March 31, 2021 no

Note D - Leases

Note D - Leases	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Lessee, Operating and Finance Leases [Text Block]	Note D - Leases We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 not one six five one We sublease our Fullerton (CA), Jacksonville (FL) and Manila facilities. Our current subleases have lease terms ranging from five 35 2023. As of March 31, 2021 $0.9 $23.3 $0.6 December 31, 2020, $1.0 $23.8 $0.5 not may During the three March 31, 2021, for the three March 31, 2021 The following table presents supplemental balance sheet information related to our financing and operating leases: In thousands As of March 31, 2021 Operating Leases Finance Leases Total Right-of-use Assets $ 23,282 $ 908 $ 24,190 Liabilities Short-term lease liabilities 6,904 226 7,130 Long-term lease liabilities 20,233 349 20,582 Total Lease Liabilities $ 27,137 $ 575 $ 27,712 In thousands As of December 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 23,793 $ 957 $ 24,750 Liabilities Short-term lease liabilities 6,436 227 6,663 Long-term lease liabilities 20,892 403 21,295 Total Lease Liabilities $ 27,328 $ 630 $ 27,958 For the three March 31, 2021 2020 In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Operating lease cost $ 2,119 $ 2,365 Finance lease cost: Amortization of right-of-use assets 49 67 Interest on lease liabilities 7 14 Total Finance lease cost 56 81 Variable lease cost 920 920 Sublease income (171 ) — Total lease cost, net $ 2,924 $ 3,366 Other information related to leases was as follows: In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 3,950 $ 4,526 Operating cash flows from finance leases 7 14 Financing cash flows from finance leases 56 110 Weighted Average Remaining Lease term Operating leases 5.8 3.1 Finance leases 2.8 3.1 Weighted Average Discount Rate Operating leases 3.58 % 4.68 % Finance leases 5.30 % 6.48 % The maturities of the Company's finance and operating lease liabilities as of March 31, 2021 In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2021 $ 5,869 $ 189 2022 6,734 209 2023 4,760 167 2024 3,312 48 2025 1,574 6 2026 7,505 — Total future minimum lease payments 29,754 619 Less: Imputed interest 2,617 44 Total lease liabilities $ 27,137 $ 575 ( 1 December 31, 2021 December 31, 2022 2023 $647k, $540k, $154k, not

Note E - Convertible Preferred

Note E - Convertible Preferred Stock	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Preferred Stock [Text Block]	Note E - Convertible Preferred Stock Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 January 30, 2018, 9,926 $1,000 $9.9 January 29, 2018. $0.2 $9.9 Series A Preferred Stock has the following rights and privileges: Liquidation Rights In the event of a liquidation, dissolution or winding down of the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount per share as would have been payable to Wipro had all shares of Series A Preferred Stock been converted into common stock immediately before such liquidation. Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution to its stockholders shall be distributed among the holders of Common Stock. Dividends Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction (collectively, a “Liquidation”), shares of Series A Preferred Stock which have not 5.0% 5.0%. not not March 31, 2021 $1.6 $158.36 Conversion At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock may 100.91 one Voting and Other Rights The Series A Preferred Stock does not one not We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the event that may not March 31, 2021 December 31, 2020.

Note F - Long-term Debt

Note F - Long-term Debt	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Long-term Debt [Text Block]	Note F — Long-Term Debt As of March 31, 2021 December 31, 2020, In thousands March 31, 2021 December 31, 2020 Revolving credit facility $ 17,100 $ 17,100 Paycheck Protection Program Term Note 10,000 10,000 Total debt 27,100 27,100 Less: current portion of long-term debt (8,730 ) (4,926 ) Long-term debt $ 18,370 $ 22,174 Credit Facility As of March 31, 2021 December 31, 2020 $17.1 March 31, 2021 $0.1 As of March 31, 2021 December 31, 2020 $1.8 No March 31, 2021. On April 17, 2017, $20.0 $5.0 one Under the Texas Capital Credit Facility, we can elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% 0.75%. 0.50%. 0.5% three March 31, 2021 $0.1 The Texas Capital Credit Facility is subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of second The Texas Capital Credit Facility originally had an expiration date of April 17, 2019, January 9, 2018, $22.0 one April 17, 2020. May 7, 2019, second one April 17, 2021. May 11, 2020, third one April 17, 2022 $19.0 May 5, 2021, fourth one April 17, 2023 $15.0 May 5, 2021, $13.1 At March 31, 2021 $1 .8 No March 31, 2021 Cash payments for interest were $0.1 $0.2 three March 31, 2021 2020, Paycheck Protection Program Term Note On April 14, 2020, $10.0 The PPP Term Note bears interest at a fixed annual rate of 1.00%, first six September 2021, eight April 2022, may The proceeds may At this time, the Company anticipates forgiveness of the entire amount of the PPP Term Note; however, we are not first 2021. March 31, 2021 if no $8.7 March 14, 2022, twelve March 31, 2021

Note G - Stock-based Compensati

Note G - Stock-based Compensation	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Share-based Payment Arrangement [Text Block]	Note G — Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price. Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive (Loss) Income. We recognized $0.2 $0.2 three March 31, 2021 2020 , respectively.

Note H - Components of Net Peri

Note H - Components of Net Periodic Benefit Cost	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Retirement Benefits [Text Block]	Note H — Components of Net Periodic Benefit Cost Prior to January 1, 1999, 401 December 31, 1998. In 1994, not not April 1, 2014. At the end of 2020, two December 31, 2020, 414 4044. Net pension cost for both plans included the following components: Three Months Ended March 31, In thousands 2021 2020 Interest cost $ 1,168 $ 1,473 Expected return on plan assets (1,688 ) (1,384 ) Recognized actuarial loss 860 812 Net periodic benefit cost $ 340 $ 901 Based on current estimates, we will be required to make $0.4 2021 We are not not $0.4 $0.5 three March 31, 2021 March 31, 2020,

Note I - Income Taxes

Note I - Income Taxes	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Income Tax Disclosure [Text Block]	Note I - Income Taxes The income tax provision (benefit) was $0.6 $11.3 three March 31, 2021 2020, 50.6 three March 31, 2021. 21.0%, Coronavirus Aid, Relief and Economic Security Act In response to the COVID- 19 March 2020. 2017 “2017 may 2018 2020 five not 2017 80% 2018, 2019 2020. may 50% 30% 2017 January 1, 2019 2020. 2020 2017 25% 15 100% March 31, 2021, $6.4 $3.2 2019 2018, March 31, 2021, 2019 2018, $7.5 2020. The Company determines its estimated annual effective tax rate at the end of each interim period based on estimated pre-tax income (loss) and facts known at that time. The estimated annual effective tax rate is applied to the year-to-date pre-tax income (loss) at the end of each interim period with certain adjustments. The tax effects of significant unusual or extraordinary items are reflected as discrete adjustments in the periods in which they occur. The Company's estimated annual effective tax rate can change based on the mix of jurisdictional pre-tax income (loss) and other factors. However, if the Company is unable to make a reliable estimate of its annual effective tax rate, then the actual effective tax rate for the year to date period may three March 31, 2020 three March 31, 2021, Harte Hanks, or one no 2014. no 2016. We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive (Loss) Income. We did not March 31, 2021 December 31, 2020

Note J - Earnings Per Share

Note J - Earnings Per Share	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Earnings Per Share [Text Block]	Note J - Earnings Per Share In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two two five five two In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two not Reconciliations of basic and diluted EPS were as follows: Three Months Ended March 31, In thousands, except per share amounts 2021 2020 Numerator: Net (loss) income $ (1,758 ) $ 5,118 Less: Preferred stock dividends 122 123 Less: Earnings attributable to participating securities — 683 Numerator for basic EPS: (loss) income attributable to common stockholders (1,880 ) $ 4,312 Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,651 6,320 Diluted EPS denominator 6,651 6,481 Basic (loss) income per Common Share $ (0.28 ) $ 0.68 Diluted (loss) income per Common Share $ (0.28 ) $ 0.67 For the three March 31, 2021 2020 0.1 0.1 0.7 0.4 1.0 1.0

Note K - Comprehensive (Loss) I

Note K - Comprehensive (Loss) Income	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Comprehensive Income (Loss) Note [Text Block]	Note K — Comprehensive (Loss) Income Comprehensive (Loss) Income for a period encompasses net (loss) income and all other changes in equity other than from transactions with our stockholders. Changes in accumulated other comprehensive (loss) income by component were as follows: Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2020 $ (68,544 ) $ 2,933 $ (65,611 ) Other comprehensive income, net of tax, before reclassifications — (458 ) (458 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 736 — 736 Net current period other comprehensive income, net of tax 736 (458 ) 278 Balance at March 31, 2021 $ (67,808 ) $ 2,475 $ (65,333 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — (558 ) (558 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 609 — 609 Net current period other comprehensive loss, net of tax 609 (558 ) 51 Balance at March 31, 2020 $ (63,278 ) $ 195 $ (63,083 ) Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Components of Net Periodic Benefit Cost

Note L - Litigation and Conting

Note L - Litigation and Contingencies	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Commitments and Contingencies Disclosure [Text Block]	Note L — Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third may not not not no We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints.

Note M - Certain Relationships

Note M - Certain Relationships and Related Party Transactions	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Related Party Transactions Disclosure [Text Block]	Note M — Certain Relationships and Related Party Transactions From 2016 October 2020, Wipro provided us with a variety of technology-related services. Effective January 30, 2018, 9,926 1,001,614 15% December 31, 2020), $9.9 Convertible Preferred Stock As described in Note F, Long-Term Debt one January 9, 2018, one

Note N - Sale of Direct Mail As

Note N - Sale of Direct Mail Assets and Equipment	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Sale of Direct Mail Equipment [Text Block]	Note N — Sale of Direct Mail Assets and Equipment On April 24, 2020, $1.5 April 2020, $0.5 may As a result of this sale, we booked a $1.9 $1.4 capital loss and impairment expense from the fixed asset disposal and impairment associated with the Summit deal. These expenses were December 31, 2020.

Note O - Restructuring Activiti

Note O - Restructuring Activities	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Restructuring and Related Activities Disclosure [Text Block]	Note O — Restructuring Activities Our management team continues to review and adjust our cost structure and operating footprint, optimize our operations, and invest in improved technology. During 2020, 300,000 December 2020, first 2021 April 30, 2021. 2020, 50,000 one two In the three March 31, 2021 2020 $2.2 $1.4 The charges for the three March 31, 2021 $0.2 $0.3 $1.7 three March 31, 2020 $0.4 $0.3 $0.6 The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive (Loss) Income. Three Months Ended March 31, In thousands 2021 2020 Severance 204 414 Facility, asset impairment and other expense Lease impairment and termination expense 294 348 Fixed Asset disposal and impairment charges 10 (20 ) Facility and other expenses 1,690 624 Total facility, asset impairment and other expense 1,994 952 Total $ 2,198 $ 1,366 The following table summarizes the changes in liabilities related to restructuring activities: In thousands Three Months Ended March 31, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ 549 $ 4 $ 553 Additions — 204 4 208 Payments and adjustments — (403 ) — (403 ) Ending Balance: $ — $ 350 $ 8 $ 358 In thousands Three Months Ended March 31, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 414 681 1,095 Payments — (314 ) (744 ) (1,058 ) Ending Balance: $ 1,491 $ 460 $ 7 $ 1,958 We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately $25.3 2021. $9.4 $11.8 December 31, 2020 2019, $2.2 three March 31, 2021 $1.9 2021.

Note P - Segment Reporting

Note P - Segment Reporting	3 Months Ended
	Mar. 31, 2021
Notes to Financial Statements
Segment Reporting Disclosure [Text Block]	Note P — Segment Reporting Harte Hanks is a leading global customer experience company. We have organized our operations into three Our Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. We provide omni-channel marketing solutions across the entire customer journey. We partner with clients to develop strategies and tactics to identify and prioritize customer audiences in B2C B2B Our Customer Care segment offers intelligently responsive contact center solutions, which use real-time data to effectively interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat and digital self-service support. We provide these services utilizing our advanced technology infrastructure, human resource management skills and industry experience. Our Fulfillment & Logistics Services segment consists of mail and product fulfillment and logistics services. We offer a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products to support B2B third 2020, There are three not not not Overview and Significant Accounting Policies. The following table presents financial information by segment: Three Months ended March 31, 2021 Marketing Services Customer Care Fulfillment and Logistics Services (1) Restructuring Unallocated corporate Total (In thousands) Revenues $ 12,878 $ 16,544 $ 14,332 $ — $ — $ 43,754 Segment Operating Expense $ 11,041 $ 13,074 $ 12,174 $ — $ 5,453 $ 41,742 Restructuring $ — $ — $ — $ 2,198 $ — $ 2,198 Contribution margin $ 1,837 $ 3,470 $ 2,158 $ (2,198 ) $ (5,453 ) $ (186 ) Overhead Allocation $ 1,255 $ 870 $ 941 $ — $ (3,066 ) $ — EBITDA $ 582 $ 2,600 $ 1,217 $ (2,198 ) $ (2,387 ) $ (186 ) Depreciation $ 151 $ 254 $ 167 $ — $ 126 $ 698 Operating income (loss) $ 431 $ 2,346 $ 1,050 $ (2,198 ) $ (2,513 ) $ (884 ) Three Months ended March 31, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated corporate Total (In thousands) Revenues $ 13,500 $ 8,480 $ 18,542 $ — $ — $ 40,522 Segment Operating Expense $ 11,092 $ 8,346 $ 18,142 $ — $ 5,562 $ 43,142 Restructuring $ — $ — $ — $ 1,366 $ — $ 1,366 Contribution margin $ 2,408 $ 134 $ 400 $ (1,366 ) $ (5,562 ) $ (3,986 ) Overhead Allocation $ 1,347 $ 929 $ 1,078 $ — $ (3,354 ) $ — EBITDA $ 1,061 $ (795 ) $ (678 ) $ (1,366 ) $ (2,208 ) $ (3,986 ) Depreciation $ 182 $ 217 $ 552 $ — $ 170 $ 1,121 Operating income (loss) $ 879 $ (1,012 ) $ (1,230 ) $ (1,366 ) $ (2,378 ) $ (5,107 ) ( 1 $750

Significant Accounting Policies

Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2021
Accounting Policies [Abstract]
Segment Reporting, Policy [Policy Text Block]	Segment Reporting The Company operates three three
Related Party Transactions, Policy [Policy Text Block]	Related Party Transactions From 2016 October 2020, Effective January 30, 2018, 9,926 1,001,614 15% December 31, 2020 $9.9 Convertible Preferred Stock
Consolidation, Policy [Policy Text Block]	Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may
Basis of Accounting, Policy [Policy Text Block]	Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not
Use of Estimates, Policy [Policy Text Block]	Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not
Presentation Of Operating Expense In Consolidated Statements of Comprehensive Income [Policy Text Block]	Operating Expense Presentation in Condensed Consolidated Statements of Comprehensi ve (Loss) Income The “Labor” line in the Condensed Consolidated Statements of Comprehensive (Loss) Income includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not
Revenue from Contract with Customer [Policy Text Block]	Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from all our segments is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not
Fair Value of Financial Instruments, Policy [Policy Text Block]	Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans.
Lessee, Leases [Policy Text Block]	Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may

Note C - Revenue from Contrac_2

Note C - Revenue from Contracts with Customers (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Disaggregation of Revenue [Table Text Block]	Three Months Ended March 31, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 11,448 $ 1,430 $ 12,878 Customer Care 16,544 — 16,544 Fulfillment and Logistics Services 12,446 1,886 14,332 Total Revenues $ 40,438 $ 3,316 $ 43,754 Three Months Ended March 31, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 12,779 $ 721 $ 13,500 Customer Care 8,480 — 8,480 Fulfillment and Logistics Services 15,504 3,038 18,542 Total Revenues $ 36,763 $ 3,759 $ 40,522
Contract with Customer, Contract Asset, Contract Liability, and Receivable [Table Text Block]	In thousands March 31, 2021 December 31, 2020 Contract assets $ 326 $ 613 Deferred revenue and customer advances 5,203 4,661 Deferred revenue, included in other long-term liabilities 883 817

Note D - Leases (Tables)

Note D - Leases (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Lessee, Leases, Supplemental Balance Sheet Information [Table Text Block]	In thousands As of March 31, 2021 Operating Leases Finance Leases Total Right-of-use Assets $ 23,282 $ 908 $ 24,190 Liabilities Short-term lease liabilities 6,904 226 7,130 Long-term lease liabilities 20,233 349 20,582 Total Lease Liabilities $ 27,137 $ 575 $ 27,712 In thousands As of December 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 23,793 $ 957 $ 24,750 Liabilities Short-term lease liabilities 6,436 227 6,663 Long-term lease liabilities 20,892 403 21,295 Total Lease Liabilities $ 27,328 $ 630 $ 27,958
Lease, Cost [Table Text Block]	In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Operating lease cost $ 2,119 $ 2,365 Finance lease cost: Amortization of right-of-use assets 49 67 Interest on lease liabilities 7 14 Total Finance lease cost 56 81 Variable lease cost 920 920 Sublease income (171 ) — Total lease cost, net $ 2,924 $ 3,366 In thousands Three Months Ended March 31, 2021 Three Months Ended March 31, 2020 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 3,950 $ 4,526 Operating cash flows from finance leases 7 14 Financing cash flows from finance leases 56 110 Weighted Average Remaining Lease term Operating leases 5.8 3.1 Finance leases 2.8 3.1 Weighted Average Discount Rate Operating leases 3.58 % 4.68 % Finance leases 5.30 % 6.48 %
Lease, Liability, Maturity [Table Text Block]	In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2021 $ 5,869 $ 189 2022 6,734 209 2023 4,760 167 2024 3,312 48 2025 1,574 6 2026 7,505 — Total future minimum lease payments 29,754 619 Less: Imputed interest 2,617 44 Total lease liabilities $ 27,137 $ 575

Note F - Long-term Debt (Tables

Note F - Long-term Debt (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Schedule of Long-term Debt Instruments [Table Text Block]	In thousands March 31, 2021 December 31, 2020 Revolving credit facility $ 17,100 $ 17,100 Paycheck Protection Program Term Note 10,000 10,000 Total debt 27,100 27,100 Less: current portion of long-term debt (8,730 ) (4,926 ) Long-term debt $ 18,370 $ 22,174

Note H - Components of Net Pe_2

Note H - Components of Net Periodic Benefit Cost (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Schedule of Net Benefit Costs [Table Text Block]	Three Months Ended March 31, In thousands 2021 2020 Interest cost $ 1,168 $ 1,473 Expected return on plan assets (1,688 ) (1,384 ) Recognized actuarial loss 860 812 Net periodic benefit cost $ 340 $ 901

Note J - Earnings Per Share (Ta

Note J - Earnings Per Share (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]	Three Months Ended March 31, In thousands, except per share amounts 2021 2020 Numerator: Net (loss) income $ (1,758 ) $ 5,118 Less: Preferred stock dividends 122 123 Less: Earnings attributable to participating securities — 683 Numerator for basic EPS: (loss) income attributable to common stockholders (1,880 ) $ 4,312 Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,651 6,320 Diluted EPS denominator 6,651 6,481 Basic (loss) income per Common Share $ (0.28 ) $ 0.68 Diluted (loss) income per Common Share $ (0.28 ) $ 0.67

Note K - Comprehensive (Loss)_2

Note K - Comprehensive (Loss) Income (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]	Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2020 $ (68,544 ) $ 2,933 $ (65,611 ) Other comprehensive income, net of tax, before reclassifications — (458 ) (458 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 736 — 736 Net current period other comprehensive income, net of tax 736 (458 ) 278 Balance at March 31, 2021 $ (67,808 ) $ 2,475 $ (65,333 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — (558 ) (558 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 609 — 609 Net current period other comprehensive loss, net of tax 609 (558 ) 51 Balance at March 31, 2020 $ (63,278 ) $ 195 $ (63,083 )

Note O - Restructuring Activi_2

Note O - Restructuring Activities (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Restructuring and Related Costs [Table Text Block]	Three Months Ended March 31, In thousands 2021 2020 Severance 204 414 Facility, asset impairment and other expense Lease impairment and termination expense 294 348 Fixed Asset disposal and impairment charges 10 (20 ) Facility and other expenses 1,690 624 Total facility, asset impairment and other expense 1,994 952 Total $ 2,198 $ 1,366
Schedule of Restructuring Reserve by Type of Cost [Table Text Block]	In thousands Three Months Ended March 31, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ 549 $ 4 $ 553 Additions — 204 4 208 Payments and adjustments — (403 ) — (403 ) Ending Balance: $ — $ 350 $ 8 $ 358 In thousands Three Months Ended March 31, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 414 681 1,095 Payments — (314 ) (744 ) (1,058 ) Ending Balance: $ 1,491 $ 460 $ 7 $ 1,958

Note P - Segment Reporting (Tab

Note P - Segment Reporting (Tables)	3 Months Ended
	Mar. 31, 2021
Notes Tables
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table Text Block]	Three Months ended March 31, 2021 Marketing Services Customer Care Fulfillment and Logistics Services (1) Restructuring Unallocated corporate Total (In thousands) Revenues $ 12,878 $ 16,544 $ 14,332 $ — $ — $ 43,754 Segment Operating Expense $ 11,041 $ 13,074 $ 12,174 $ — $ 5,453 $ 41,742 Restructuring $ — $ — $ — $ 2,198 $ — $ 2,198 Contribution margin $ 1,837 $ 3,470 $ 2,158 $ (2,198 ) $ (5,453 ) $ (186 ) Overhead Allocation $ 1,255 $ 870 $ 941 $ — $ (3,066 ) $ — EBITDA $ 582 $ 2,600 $ 1,217 $ (2,198 ) $ (2,387 ) $ (186 ) Depreciation $ 151 $ 254 $ 167 $ — $ 126 $ 698 Operating income (loss) $ 431 $ 2,346 $ 1,050 $ (2,198 ) $ (2,513 ) $ (884 ) Three Months ended March 31, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated corporate Total (In thousands) Revenues $ 13,500 $ 8,480 $ 18,542 $ — $ — $ 40,522 Segment Operating Expense $ 11,092 $ 8,346 $ 18,142 $ — $ 5,562 $ 43,142 Restructuring $ — $ — $ — $ 1,366 $ — $ 1,366 Contribution margin $ 2,408 $ 134 $ 400 $ (1,366 ) $ (5,562 ) $ (3,986 ) Overhead Allocation $ 1,347 $ 929 $ 1,078 $ — $ (3,354 ) $ — EBITDA $ 1,061 $ (795 ) $ (678 ) $ (1,366 ) $ (2,208 ) $ (3,986 ) Depreciation $ 182 $ 217 $ 552 $ — $ 170 $ 1,121 Operating income (loss) $ 879 $ (1,012 ) $ (1,230 ) $ (1,366 ) $ (2,378 ) $ (5,107 )

Note A - Overview and Signifi_2

Note A - Overview and Significant Accounting Policies (Details Textual) $ in Millions	Jan. 30, 2018USD ($)shares	Mar. 31, 2021	Dec. 31, 2020
Number of Reportable Segments		3
Securities Purchase Agreement [Member] | Series A Preferred Stock [Member] | Wipro [Member]
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Convertible Preferred Stock, Shares Issued upon Conversion (in shares)	1,001,614
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding			15.00%
Sale of Stock, Consideration Received on Transaction | $	$ 9.9

Note C - Revenue from Contrac_3

Note C - Revenue from Contracts with Customers (Details Textual) $ in Thousands	3 Months Ended
	Mar. 31, 2021USD ($)
Revenue, Remaining Performance Obligation, Amount	$ 0
Contract with Customer, Liability, Revenue Recognized	2,600
Capitalized Contract Cost, Net, Total	1,700
Capitalized Contract Cost, Impairment Loss	$ 0

Note C - Revenue from Contrac_4

Note C - Revenue from Contracts with Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Total Revenues	$ 43,754	$ 40,522
Marketing Services [Member]
Total Revenues	12,878	13,500
Customer Care [Member]
Total Revenues	16,544	8,480
Fulfillment and Logistics Services [Member]
Total Revenues	14,332	18,542
Transferred over Time [Member]
Total Revenues	40,438	36,763
Transferred over Time [Member] | Marketing Services [Member]
Total Revenues	11,448	12,779
Transferred over Time [Member] | Customer Care [Member]
Total Revenues	16,544	8,480
Transferred over Time [Member] | Fulfillment and Logistics Services [Member]
Total Revenues	12,446	15,504
Transferred at Point in Time [Member]
Total Revenues	3,316	3,759
Transferred at Point in Time [Member] | Marketing Services [Member]
Total Revenues	1,430	721
Transferred at Point in Time [Member] | Customer Care [Member]
Total Revenues
Transferred at Point in Time [Member] | Fulfillment and Logistics Services [Member]
Total Revenues	$ 1,886	$ 3,038

Note C - Revenue from Contrac_5

Note C - Revenue from Contracts with Customers - Contract Balances (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Contract assets	$ 326	$ 613
Deferred revenue and customer advances	5,203	4,661
Deferred revenue, included in other long-term liabilities	$ 883	$ 817

Note D - Leases (Details Textua

Note D - Leases (Details Textual) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2021	Dec. 31, 2020
Lessee, Lease, Termination Period (Year)		1 year
Finance Lease, Right-of-Use Asset, after Accumulated Amortization, Total		$ 908	$ 957
Operating Lease, Right-of-Use Asset		23,282	23,793
Finance Lease, Right-of-Use Asset, Accumulated Depreciation		600	$ 500
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year		647
Lessor, Operating Lease, Payment to be Received, Year One		540
Lessor, Operating Lease, Payment to be Received, Year Two		154
Sublease Fullerton, Jacksonville and Manila Facilities [Member]
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year	[1]	647
Lessor, Operating Lease, Payment to be Received, Year One	[1]	540
Lessor, Operating Lease, Payment to be Received, Year Two	[1]	$ 154
Minimum [Member]
Lessee, Lease Remaining Lease Term (Year)		1 year
Minimum [Member] | Sublease Fullerton, Jacksonville and Manila Facilities [Member]
Lessee, Operating Sublease, Lease Term (Month)		150 days
Maximum [Member]
Lessee, Lease Remaining Lease Term (Year)		6 years
Lessee, Lease, Renewal Term (Year)		5 years
Maximum [Member] | Sublease Fullerton, Jacksonville and Manila Facilities [Member]
Lessee, Operating Sublease, Lease Term (Month)		2 years 330 days
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above.

Note D - Leases - Supplemental

Note D - Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Mar. 31, 2021		Dec. 31, 2020
Right-of-use Assets, operating leases	$ 23,282		$ 23,793
Right-of-use Assets, finance leases	908		957
Right-of-use Assets, total	24,190		24,750
Short-term lease liabilities, total	7,130		6,663
Long-term lease liabilities, total	20,582		21,295
Total Lease Liabilities, finance leases	575
Short-term Lease Liabilities [Member]
Short-term lease liabilities, operating leases	6,904		6,436
Short-term lease liabilities, finance leases	226		227
Short-term lease liabilities, total	7,130		6,663
Long-term Lease Liabilities [Member]
Long-term lease liabilities, operating leases	20,233		20,892
Long-term lease liabilities, finance leases	349		403
Long-term lease liabilities, total	20,582		21,295
Short-term Lease Liabilities and Long-term Lease Liabilities [Member]
Total Lease Liabilities, operating leases	27,137	[1]	27,328
Total Lease Liabilities, finance leases	575		630
Total Lease Liabilities, total	$ 27,712		$ 27,958
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above.

Note D - Leases - Components of

Note D - Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Operating lease cost	$ 2,119	$ 2,365
Amortization of right-of-use assets	49	67
Interest on lease liabilities	7	14
Total Finance lease cost	56	81
Variable lease cost	920	920
Sublease income	(171)
Total lease cost, net	2,924	3,366
Operating cash flows from operating leases	3,950	4,526
Operating cash flows from finance leases	7	14
Financing cash flows from finance leases	$ 56	$ 110
Weighted Average Remaining Lease term, Operating leases (Year)	5 years 292 days	3 years 36 days
Weighted Average Remaining Lease term, Finance leases (Year)	2 years 292 days	3 years 36 days
Weighted Average Discount Rate, Operating leases	3.58%	4.68%
Weighted Average Discount Rate, Finance leases	5.30%	6.48%

Note D - Leases - Maturities of

Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) - USD ($) $ in Thousands		Mar. 31, 2021		Dec. 31, 2020
Remainder of 2021, operating leases	[1]	$ 5,869
Remainder of 2021, finance leases		189
2022, operating leases	[1]	6,734
2022, finance leases		209
2023, operating leases	[1]	4,760
2023, finance leases		167
2024, operating leases	[1]	3,312
2024, finance leases		48
2025, operating leases	[1]	1,574
2025, finance leases		6
2026, operating leases	[1]	7,505
2026, finance leases
Total future minimum lease payments, operating leases	[1]	29,754
Total future minimum lease payments, finance leases		619
Less: Imputed interest, operating leases	[1]	2,617
Less: Imputed interest, finance leases		44
Total lease liabilities, finance leases		575
Short-term Lease Liabilities and Long-term Lease Liabilities [Member]
Total lease liabilities, operating leases		27,137	[1]	$ 27,328
Total lease liabilities, finance leases		$ 575		$ 630
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above.

Note D - Leases - Maturities _2

Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) (Parentheticals) $ in Thousands	Mar. 31, 2021USD ($)
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year	$ 647
Lessor, Operating Lease, Payment to be Received, Year One	540
Lessor, Operating Lease, Payment to be Received, Year Two	154
Sublease Fullerton, Jacksonville and Manila Facilities [Member]
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year	647	[1]
Lessor, Operating Lease, Payment to be Received, Year One	540	[1]
Lessor, Operating Lease, Payment to be Received, Year Two	$ 154	[1]
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $647k, $540k, and $154k, respectively, are not included in the table above.

Note E - Convertible Preferre_2

Note E - Convertible Preferred Stock (Details Textual) $ / shares in Units, $ in Millions	Jan. 30, 2018USD ($)$ / sharesshares	Mar. 31, 2021USD ($)$ / sharesshares	Dec. 31, 2020shares
Preferred Stock, Shares Authorized (in shares) | shares		1,000,000	1,000,000
Temporary Equity, Liquidation Preference Per Share (in dollars per share) | $ / shares		$ 158.36
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%
Temporary Equity, Liquidation Preference		$ 1.6
Convertible Preferred Stock, Conversion Ratio		100.91
Series A Preferred Stock [Member] | Wipro [Member]
Stock Issued During Period, Shares, New Issues (in shares) | shares	9,926
Shares Issued, Price Per Share (in dollars per share) | $ / shares	$ 1,000
Stock Issued During Period, Value, New Issues	$ 9.9
Payments of Stock Issuance Costs	0.2
Proceeds from Issuance of Preferred Stock and Preference Stock	$ 9.9

Note F - Long-term Debt (Detail

Note F - Long-term Debt (Details Textual) - USD ($) $ in Thousands	May 05, 2021	May 11, 2020	Apr. 14, 2020	May 07, 2019	Jan. 09, 2018	Apr. 17, 2017	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Letters of Credit Outstanding, Amount							$ 0
Interest Expense, Debt, Total							100	$ 200
Standby Letters of Credit [Member]
Long-term Line of Credit, Total							1,800		$ 1,800
Texas Capital Facility [Member]
Long-term Line of Credit, Total							17,100		$ 17,100
Line of Credit Facility, Remaining Borrowing Capacity							100
Texas Capital Credit Facility [Member]
Line of Credit Facility, Maximum Borrowing Capacity		$ 19,000			$ 22,000
Line of Credit Facility, Unused Capacity, Commitment Fee Percentage						0.50%
Line of Credit Facility, Collateral Fees, Percentage						0.50%
Line of Credit Facility, Collateral Fees, Amount							100
Debt Instrument, Term, Extension Period (Year)		1 year		1 year	1 year
Texas Capital Credit Facility [Member] | Subsequent Event [Member]
Long-term Line of Credit, Total	$ 13,100
Line of Credit Facility, Maximum Borrowing Capacity	$ 15,000
Debt Instrument, Term, Extension Period (Year)	1 year
Texas Capital Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member]
Debt Instrument, Basis Spread on Variable Rate						1.95%
Texas Capital Credit Facility [Member] | Prime Rate [Member]
Debt Instrument, Basis Spread on Variable Rate						0.75%
Texas Capital Credit Facility [Member] | Standby Letters of Credit [Member]
Line of Credit Facility, Maximum Borrowing Capacity						$ 5,000
Texas Capital Credit Facility [Member] | Revolving Credit Facility [Member]
Line of Credit Facility, Maximum Borrowing Capacity						$ 20,000
Paycheck Protection Program CARES Act [Member]
Proceeds from Notes Payable, Total			$ 10,000
Debt Instrument, Due Within Twelve Months If Not Forgiven							$ 8,700

Note F - Long-term Debt - Long-

Note F - Long-term Debt - Long-term Debt (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Total debt	$ 27,100	$ 27,100
Less: current portion of long-term debt	(8,730)	(4,926)
Long-term debt	18,370	22,174
Texas Capital Credit Facility [Member]
Total debt	17,100	17,100
Paycheck Protection Program CARES Act [Member]
Total debt	$ 10,000	$ 10,000

Note G - Stock-based Compensa_2

Note G - Stock-based Compensation (Details Textual) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Share-based Payment Arrangement, Expense	$ 0.2	$ 0.2

Note H - Components of Net Pe_3

Note H - Components of Net Periodic Benefit Cost (Details Textual) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Qualified Pension Plan [Member]
Defined Benefit Plan, Minimum Employer Contributions, Fiscal Year	$ 0.4
Restoration Pension Plan [Member]
Defined Benefit Plan, Plan Assets, Contributions by Employer	$ 0.4	$ 0.5

Note H - Components of Net Pe_4

Note H - Components of Net Periodic Benefit Cost - Net Pension Cost (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Interest cost	$ 1,168	$ 1,473
Expected return on plan assets	(1,688)	(1,384)
Recognized actuarial loss	860	812
Net periodic benefit cost	$ 340	$ 901

Note I - Income Taxes (Details

Note I - Income Taxes (Details Textual) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Income Tax Expense (Benefit), Total	$ 591	$ (11,294)
Effective Income Tax Rate Reconciliation, Percent, Total	(50.60%)
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent	21.00%
Expected Proceeds from Income Tax Refunds, Carryback of Loss	$ 7,500
State and Local Jurisdiction [Member]
Open Tax Year	2014 2015 2016 2017 2018 2019 2020
Foreign Tax Authority [Member]
Open Tax Year	2016 2017 2018 2019 2020
Tax Year 2019 [Member]
Proceeds from Income Tax Refunds	$ 6,400
Tax Year 2018 [Member]
Proceeds from Income Tax Refunds	$ 3,200

Note J - Earnings Per Share (De

Note J - Earnings Per Share (Details Textual) - shares shares in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Share-based Payment Arrangement, Option [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	0.1	0.1
Unvested Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	0.7	0.4
Convertible Preferred Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	1	1
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage	5.00%

Note J - Earnings Per Share - R

Note J - Earnings Per Share - Reconciliations of Basic and Diluted EPS (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Net (loss) income	$ (1,758)	$ 5,118
Less: Preferred Stock dividends	122	123
Less: Earnings attributable to participating securities		683
(Loss) income attributable to common stockholders	$ (1,880)	$ 4,312
Basic (in shares)	6,651	6,320
Diluted (in shares)	6,651	6,481
Basic (in dollars per share)	$ (0.28)	$ 0.68
Diluted (in dollars per share)	$ (0.28)	$ 0.67

Note K - Comprehensive (Loss)_3

Note K - Comprehensive (Loss) Income - Changes in Accumulated Other Comprehensive Loss By Component (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Balance	$ (53,123)	$ (49,683)
Total other comprehensive income, net of tax	278	51
Balance	(54,423)	(44,291)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]
Balance	(68,544)	(63,887)
Other comprehensive income (loss), net of tax, before reclassifications
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss	736	609
Total other comprehensive income, net of tax	736	609
Balance	(67,808)	(63,278)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]
Balance	2,933	753
Other comprehensive income (loss), net of tax, before reclassifications	(458)	(558)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss
Total other comprehensive income, net of tax	(458)	(558)
Balance	2,475	195
AOCI Attributable to Parent [Member]
Balance	(65,611)	(63,134)
Other comprehensive income (loss), net of tax, before reclassifications	(458)	(558)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss	736	609
Total other comprehensive income, net of tax	278	51
Balance	$ (65,333)	$ (63,083)

Note L - Litigation and Conti_2

Note L - Litigation and Contingencies (Details Textual) $ in Thousands	Mar. 31, 2021USD ($)
Estimated Litigation Liability	$ 0

Note M - Certain Relationship_2

Note M - Certain Relationships and Related Party Transactions (Details Textual) - Securities Purchase Agreement [Member] - Series A Preferred Stock [Member] - Wipro [Member] - USD ($) $ in Millions	Jan. 30, 2018	Dec. 31, 2020
Sale of Stock, Number of Shares Issued in Transaction (in shares)	9,926
Convertible Preferred Stock, Shares Issued upon Conversion (in shares)	1,001,614
Convertible Preferred Stock, Shares Issued upon Conversion as Percent of Common Stock Outstanding		15.00%
Sale of Stock, Consideration Received on Transaction	$ 9.9

Note N - Sale of Direct Mail _2

Note N - Sale of Direct Mail Assets and Equipment (Details Textual) - USD ($) $ in Thousands	Apr. 24, 2020	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020	Dec. 31, 2020
Proceeds from Sale of Property, Plant, and Equipment, Total			$ 196
Summit [Member]
Proceeds from Sale of Machinery and Equipment	$ 1,500
Proceeds from Sale of Property, Plant, and Equipment, Total				$ 500
Impairment of Long-Lived Assets to be Disposed of					$ 1,900
Gain (Loss) on Disposition of Property Plant Equipment, Excluding Oil and Gas Property and Timber Property					$ 1,400

Note O - Restructuring Activi_3

Note O - Restructuring Activities (Details Textual) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended	12 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2021	Dec. 31, 2020	Dec. 31, 2019
Restructuring Charges, Total	$ 2,198	$ 1,366		$ 9,400	$ 11,800
Restructuring and Related Cost, Expected Cost, Total	25,300
Forecast [Member]
Restructuring Charges, Total			$ 1,900
Employee Severance [Member]
Restructuring Charges, Total	204	414
Lease Impairment and Termination Charges [Member]
Restructuring Charges, Total	294	348
Facility Closing [Member]
Restructuring Charges, Total	$ 1,690	$ 624

Note O - Restructuring Activi_4

Note O - Restructuring Activities - Restructuring Expense (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020	Dec. 31, 2019
Restructuring expense	$ 2,198	$ 1,366	$ 9,400	$ 11,800
Employee Severance [Member]
Restructuring expense	204	414
Lease Impairment and Termination Charges [Member]
Restructuring expense	294	348
Capital Losses from Asset Disposal [Member]
Restructuring expense	10	(20)
Facility Closing [Member]
Restructuring expense	1,690	624
Facility, Asset Impairment and Other Expense [Member]
Restructuring expense	$ 1,994	$ 952

Note O - Restructuring Activi_5

Note O - Restructuring Activities - Changes in Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Beginning Balance:	$ 553	$ 1,921
Additions	208	1,095
Payments and adjustments	(403)	(1,058)
Ending Balance:	358	1,958
Contract Termination [Member]
Beginning Balance:		1,491
Additions
Payments and adjustments
Ending Balance:		1,491
Employee Severance [Member]
Beginning Balance:	549	360
Additions	204	414
Payments and adjustments	(403)	(314)
Ending Balance:	350	460
Facility, Asset Impairment and Other Expense [Member]
Beginning Balance:	4	70
Additions	4	681
Payments and adjustments		(744)
Ending Balance:	$ 8	$ 7

Note P - Segment Reporting (Det

Note P - Segment Reporting (Details Textual) $ in Thousands	3 Months Ended
	Mar. 31, 2021USD ($)
Number of Operating Segments	3
Fulfillment and Logistics Services [Member]
Litigation Settlement, Amount Awarded from Other Party	$ 750

Note P - Segment Reporting - Fi

Note P - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands	3 Months Ended			12 Months Ended
	Mar. 31, 2021		Mar. 31, 2020	Dec. 31, 2020	Dec. 31, 2019
Revenues	$ 43,754		$ 40,522
Segment Operating Expense	41,742		43,142
Restructuring expense	2,198		1,366	$ 9,400	$ 11,800
Contribution margin	(186)		(3,986)
Overhead Allocation
EBITDA	(186)		(3,986)
Depreciation	698		1,121
Operating loss	(884)		(5,107)
Intersegment Eliminations [Member]
Revenues
Segment Operating Expense
Restructuring expense	2,198		1,366
Contribution margin	(2,198)		(1,366)
Overhead Allocation
EBITDA	(2,198)		(1,366)
Depreciation
Operating loss	(2,198)		(1,366)
Corporate, Non-Segment [Member]
Revenues
Segment Operating Expense	5,453		5,562
Restructuring expense
Contribution margin	(5,453)		(5,562)
Overhead Allocation	(3,066)		(3,354)
EBITDA	(2,387)		(2,208)
Depreciation	126		170
Operating loss	(2,513)		(2,378)
Marketing Services [Member] | Operating Segments [Member]
Revenues	12,878		13,500
Segment Operating Expense	11,041		11,092
Restructuring expense
Contribution margin	1,837		2,408
Overhead Allocation	1,255		1,347
EBITDA	582		1,061
Depreciation	151		182
Operating loss	431		879
Customer Care [Member] | Operating Segments [Member]
Revenues	16,544		8,480
Segment Operating Expense	13,074		8,346
Restructuring expense
Contribution margin	3,470		134
Overhead Allocation	870		929
EBITDA	2,600		(795)
Depreciation	254		217
Operating loss	2,346		(1,012)
Fulfillment and Logistics Services [Member] | Operating Segments [Member]
Revenues	14,332	[1]	18,542
Segment Operating Expense	12,174	[1]	18,142
Restructuring expense		[1]
Contribution margin	2,158	[1]	400
Overhead Allocation	941	[1]	1,078
EBITDA	1,217	[1]	(678)
Depreciation	167	[1]	552
Operating loss	$ 1,050	[1]	$ (1,230)
[1]	Operating expense in this segment includes $750 thousand favorable litigation settlement as well as the related legal expenses.