Harte Hanks (HHS) 10-Q 12 Nov 21 2021 Q3 Quarterly report Financial data

Document And Entity Information

Document And Entity Information - shares	9 Months Ended
	Sep. 30, 2021	Oct. 15, 2021
Document Information [Line Items]
Entity Central Index Key	0000045919
Entity Registrant Name	HARTE HANKS INC
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Document Fiscal Period Focus	Q3
Document Fiscal Year Focus	2021
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2021
Document Transition Report	false
Entity File Number	001-07120
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	74-1677284
Entity Address, Address Line One	2800 Wells Branch Parkway
Entity Address, City or Town	Austin
Entity Address, State or Province	TX
Entity Address, Postal Zip Code	78728
City Area Code	512
Local Phone Number	434-1100
Title of 12(b) Security	Common Stock
Trading Symbol	HRTH
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Non-accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		6,976,144

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (Unaudited) - USD ($) $ in Thousands	Sep. 30, 2021	Dec. 31, 2020
Current assets
Cash and cash equivalents	$ 16,044	$ 29,408
Restricted cash	2,645	4,154
Accounts receivable (less allowance for doubtful accounts of $411 at September 30, 2021 and $241 at December 31, 2020)	52,574	41,533
Contract assets	333	613
Prepaid expenses	2,436	2,256
Prepaid income taxes and income tax receivable	7,492	7,388
Other current assets	954	886
Total current assets	82,478	86,238
Property, plant and equipment (less accumulated depreciation of $64,982 at September 30, 2021 and $69,662 at December 31, 2020)	7,140	5,878
Right-of-use assets	20,379	24,750
Other assets	2,467	2,632
Total assets	112,464	119,498
Current liabilities
Accounts payable and accrued expenses	16,550	16,294
Accrued payroll and related expenses	6,256	5,248
Short-term debt	0	4,926
Deferred revenue and customer advances	4,977	4,661
Customer postage and program deposits	5,453	6,497
Other current liabilities	2,535	2,903
Short-term lease liabilities	6,615	6,663
Total current liabilities	42,386	47,192
Long-term debt, net of current portion	13,100	22,174
Pensions	64,341	67,490
Long-term lease liabilities, net of current portion	17,546	21,295
Other long-term liabilities	3,755	4,747
Total liabilities	141,128	162,898
Preferred Stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding	9,723	9,723
Stockholders’ deficit
Common stock, $1 par value, 25,000,000 shares authorized;12,121,484 shares issued, 6,976,144 and 6,599,309 shares outstanding at September 30, 2021 and December 31, 2020, respectively	12,121	12,121
Additional paid-in capital	290,333	383,043
Retained earnings	809,338	796,123
Less treasury stock, 5,145,340 shares at cost at September 30, 2021 and 5,522,175 shares at cost at December 31, 2020	(1,085,312)	(1,178,799)
Accumulated other comprehensive loss	(64,867)	(65,611)
Total stockholders’ deficit	(38,387)	(53,123)
Total liabilities, Preferred Stock and stockholders’ deficit	$ 112,464	$ 119,498

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Unaudited) (Parentheticals) - USD ($) $ in Thousands	Sep. 30, 2021	Dec. 31, 2020
Accounts receivable, allowance for doubtful accounts	$ 411	$ 241
Accumulated depreciation	$ 64,982	$ 69,662
Preferred stock, par value (in dollars per share)	$ 1	$ 1
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Common stock, par value (in dollars per share)	$ 1	$ 1
Common stock, shares authorized (in shares)	25,000,000	25,000,000
Common stock, shares issued (in shares)	12,121,484	12,121,484
Common stock, shares outstanding (in shares)	6,976,144	6,599,309
Treasury stock, shares (in shares)	5,145,340	5,522,175
Series A Preferred Stock [Member]
Preferred stock, shares issued (in shares)	9,926	9,926
Preferred stock, shares outstanding (in shares)	9,926	9,926

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Income (Loss) (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Revenue	$ 49,597	$ 47,702	$ 142,610	$ 129,825
Operating expenses
Labor	27,165	27,041	81,883	76,601
Production and distribution	12,146	13,176	35,875	36,940
Advertising, selling, general and administrative	4,516	4,540	13,228	15,582
Restructuring expense	937	1,419	4,880	8,005
Depreciation expense	607	741	1,968	2,905
Total operating expenses	45,371	46,917	137,834	140,033
Operating income	4,226	785	4,776	(10,208)
Other (income) expenses
Interest expense, net	222	274	645	882
Other, net	(572)	2,185	(102)	4,511
Total other (income) expenses	(350)	2,459	(9,457)	5,393
Income (loss) before income taxes	4,576	(1,674)	14,233	(15,601)
Income tax expense (benefit)	172	(53)	1,018	(12,863)
Net income (loss)	4,404	(1,621)	13,215	(2,738)
Less: Preferred Stock dividends	125	125	372	372
Less: Earnings attributable to participating securities	543	0	1,661	0
Income (loss) attributable to common stockholders	$ 3,736	$ (1,746)	11,182	(3,110)
Gain from extinguishment of debt (Paycheck Protection Program Term Note)			$ (10,000)	$ 0
Earnings (loss) per common share
Basic (in dollars per share)	$ 0.54	$ (0.27)	$ 1.66	$ (0.48)
Diluted (in dollars per share)	$ 0.52	$ (0.27)	$ 1.57	$ (0.48)
Weighted average shares used to compute income (loss) per share attributable to common shares
Basic (in shares)	6,889	6,523	6,743	6,432
Diluted (in shares)	7,162	6,523	7,153	6,432
Comprehensive income (loss), net of tax:
Net Income (loss)	$ 4,404	$ (1,621)	$ 13,215	$ (2,738)
Adjustment to pension liability, net	861	609	2,457	1,827
Foreign currency translation adjustment	(1,251)	1,129	(1,713)	1,067
Total other comprehensive (loss) income, net of tax	(390)	1,738	744	2,894
Comprehensive income	4,014	117	13,959	156
Revenue	$ 49,597	$ 47,702	$ 142,610	$ 129,825

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Changes in Stockholders' Deficit (Unaudited) - USD ($) $ in Thousands	Preferred Stock [Member]	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings [Member]	Treasury Stock [Member]	AOCI Attributable to Parent [Member]	Total
Balance at Dec. 31, 2019	$ 9,723	$ 12,121	$ 447,022	$ 797,817	$ (1,243,509)	$ (63,134)	$ (49,683)
Stock-based compensation	0	0	223	0	0	0	223
Vesting of RSU's	0	0	(29,667)	0	29,667	0	0
Net Income (loss)	0	0	0	5,118	0	0	5,118
Other comprehensive income	0	0	0	0	0	51	51
Balance at Mar. 31, 2020	9,723	12,121	417,578	802,935	(1,213,842)	(63,083)	(44,291)
Balance at Dec. 31, 2019	9,723	12,121	447,022	797,817	(1,243,509)	(63,134)	(49,683)
Net Income (loss)							(2,738)
Other comprehensive income						2,894	2,894
Balance at Sep. 30, 2020	9,723	12,121	393,545	795,079	(1,189,465)	(60,240)	(48,960)
Balance at Mar. 31, 2020	9,723	12,121	417,578	802,935	(1,213,842)	(63,083)	(44,291)
Stock-based compensation	0	0	81	0	0	0	81
Vesting of RSU's	0	0	(7,416)	0	7,416	0	0
Net Income (loss)	0	0	0	(6,235)	0	0	(6,235)
Other comprehensive income	0	0	0	0	0	1,105	1,105
Balance at Jun. 30, 2020	9,723	12,121	410,243	796,700	(1,206,426)	(61,978)	(49,340)
Stock-based compensation	0	0	277	0	0	0	277
Vesting of RSU's	0	0	(16,975)	0	16,961	0	(14)
Net Income (loss)	0	0	0	(1,621)	0	0	(1,621)
Other comprehensive income	0	0	0	0	0	1,738	1,738
Balance at Sep. 30, 2020	9,723	12,121	393,545	795,079	(1,189,465)	(60,240)	(48,960)
Balance at Dec. 31, 2020	9,723	12,121	383,043	796,123	(1,178,799)	(65,611)	(53,123)
Stock-based compensation	0	0	210	0	0	0	210
Vesting of RSU's	0	0	(16,010)	0	15,980	0	(30)
Net Income (loss)	0	0	0	(1,758)	0	0	(1,758)
Other comprehensive income	0	0	0	0	0	278	278
Balance at Mar. 31, 2021	9,723	12,121	367,243	794,365	(1,162,819)	(65,333)	(54,423)
Balance at Dec. 31, 2020	9,723	12,121	383,043	796,123	(1,178,799)	(65,611)	(53,123)
Net Income (loss)							13,215
Other comprehensive income						744	744
Balance at Sep. 30, 2021	9,723	12,121	290,333	809,338	(1,085,312)	(64,867)	(38,387)
Balance at Mar. 31, 2021	9,723	12,121	367,243	794,365	(1,162,819)	(65,333)	(54,423)
Stock-based compensation	0	0	527	0	0	0	527
Vesting of RSU's	0	0	(24,124)	0	23,942	0	(182)
Net Income (loss)	0	0	0	10,569	0	0	10,569
Other comprehensive income	0	0	0	0	0	856	856
Exercise of Stock Options	0	0	(6,708)	0	6,802	0	94
Balance at Jun. 30, 2021	9,723	12,121	336,938	804,934	(1,132,075)	(64,477)	(42,559)
Stock-based compensation	0	0	329	0	0	0	329
Vesting of RSU's	0	0	(46,934)	0	46,763	0	(171)
Net Income (loss)	0	0	0	4,404	0	0	4,404
Other comprehensive income	0	0	0	0	0	(390)	(390)
Balance at Sep. 30, 2021	$ 9,723	$ 12,121	$ 290,333	$ 809,338	$ (1,085,312)	$ (64,867)	$ (38,387)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020
Cash Flows from Operating Activities
Net Income (loss)	$ 13,215	$ (2,738)
Adjustments to reconcile net income (loss) to net cash used in operating activities
Depreciation expense	1,968	2,905
Restructuring	728	3,113
Stock-based compensation	1,092	590
Gain from extinguishment of debt (Paycheck Protection Program Term Note)	(10,000)	0
Net pension (payment) cost	(692)	736
Deferred income taxes	0	(776)
Changes in assets and liabilities:
Increase in accounts receivable and contract assets	(10,761)	(6,752)
Decrease (Increase) in prepaid expenses, income tax receivable and other current assets	199	(7,303)
Decrease in accounts payable and accrued expenses	503	692
Increase in other accrued expenses and liabilities	(2,190)	(1,900)
Net cash used in operating activities	(5,938)	(11,433)
Cash Flows from Investing Activities
Purchases of property, plant and equipment	(2,478)	(1,374)
Proceeds from sale of property, plant and equipment	101	1,891
Net cash (used in) provided by investing activities	(2,377)	517
Cash Flows from Financing Activities
Borrowings	0	10,000
Repayment of borrowings	(4,000)	(1,600)
Debt financing costs	(386)	(517)
Payment of finance leases	(169)	(357)
Treasury stock activities	(290)	(14)
Net cash (used in) provided by financing activities	(4,845)	7,512
Effect of exchange rate changes on cash, cash equivalents and restricted cash	(1,713)	1,067
Net decrease in cash and cash equivalents and restricted cash	(14,873)	(2,337)
Cash and cash equivalents and restricted cash at beginning of period	33,562	34,122
Cash and cash equivalents and restricted cash at end of period	18,689	31,785
Supplemental disclosures
Cash paid for interest	327	547
Cash paid for income taxes, net	1,134	3,295
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	$ 2,752	$ 1,651

Note A - Overview and Significa

Note A - Overview and Significant Accounting Policies	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Significant Accounting Policies [Text Block]	Note A - Overview and Significant Accounting Policies Background Harte Hanks, Inc. together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia-Pacific and Europe, Harte Hanks works with some of the world’s most respected brands. The Company is closely monitoring the impact of the COVID- 19 19. 19 not 19 may 19 may 1A. 10K December 31, 2020 March 24, 2021, April 30, 2021 ( “2020 10 1A. 2020 10 19 Segment Reporting The Company operates three business segments: Marketing Services; Customer Care; and Fulfillment & Logistics Services. Our Chief Executive Officer (“CEO”) is considered to be our chief operating decision maker. Our CEO reviews our operating results on an aggregate basis for purposes of allocating resources and evaluating financial performance by using the three Accounting Principles Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not 10 2020 10 Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and its subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not Operating Expense Presentation in Condensed Consolidated Statements of Comprehensi ve Income (Loss) The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the performance criteria are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from all our segments is recognized when control of the promised goods or services is transferred to the customer. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans. Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may

Note B - Recent Accounting Pron

Note B - Recent Accounting Pronouncements	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Accounting Standards Update and Change in Accounting Principle [Text Block]	Note B - Recent Accounting Pronouncements Recently adopted accounting pronouncements Income taxes In December 2019, 2019 12, not 2021, January 1st, 2021. not Defined Pension Plan In August 2018, 2018 14, Compensation Retirement Benefits Defined Benefit Plans General ( 715 20 ): Disclosure Framework Changes to the Disclosure Requirements for Defined Benefit Plans ( ASU 2018 14 ) 2018 14 December 15, 2020, 2018 14 December 31, 2020. not Reference Rate Reform In March 2020, 2020 04, Reference Rate Reform (Topic 848 Facilitation of the Effects of Reference Rate Reform on Financial Reporting Summary 2018 March 12, 2020 December 31, 2022. March 12, 2020 not

Note C - Revenue From Contracts

Note C - Revenue From Contracts With Customers	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Revenue from Contract with Customer [Text Block]	Note C - Revenue from Contracts with Customers In May 2014, 2014 09, Revenue from Contracts with Customers 606, Revenue from Contracts with Customers, five Under ASC 606, not September 30, 2021 December 31, 2020 not Consistent with legacy GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis. Disaggregation of Revenue We disaggregate revenue by three three nine September 30, 2021 2020 three Three Months Ended September 30, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 12,628 $ 2,101 $ 14,729 Customer Care 19,768 — 19,768 Fulfillment and Logistics Services 13,362 1,738 15,100 Total Revenues $ 45,758 $ 3,839 $ 49,597 Three Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 13,177 $ 2,040 $ 15,217 Customer Care 17,933 — 17,933 Fulfillment and Logistics Services 12,805 1,747 14,552 Total Revenues $ 43,915 $ 3,787 $ 47,702 Nine Months Ended September 30, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 36,163 $ 5,652 $ 41,815 Customer Care 55,503 — 55,503 Fulfillment and Logistics Services 39,689 5,603 45,292 Total Revenues $ 131,355 $ 11,255 $ 142,610 Nine Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 38,103 $ 3,579 $ 41,682 Customer Care 41,640 — 41,640 Fulfillment and Logistics Services 39,259 7,244 46,503 Total Revenues $ 119,002 $ 10,823 $ 129,825 Our contracts with customers may not Marketing Services Our Marketing Services segment delivers strategic planning, data strategy, performance analytics, creative development and execution, technology enablement, marketing automation, and database management. We create relevancy by leveraging data, insight, and our extensive experience in leading clients as they engage their customers through digital, traditional, and emerging channels. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes. Most marketing services performance obligations are satisfied over time and often offered on a project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer. The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient. Our databases solutions are built around centralized marketing databases with services rendered to build custom database, database hosting services, customer or target marketing lists and data processing services. These performance obligations, including services rendered to build a custom database, database hosting services, customer or target marketing lists and data processing services, may not i.e i.e., not Our contracts may may We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., two Customer Care We operate tele-service workstations in the United States, Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service. Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and software as a service (“SaaS”), we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which are estimated using the expected value method. Fulfillment & Logistics Services Our services, delivered internally and with our partners, include: printing, lettershop, advanced mail optimization (including commingling services), logistics and transportation optimization, monitoring and tracking, to support traditional and specialized mailings. Our print and fulfillment centers in Massachusetts and Kansas provide custom kitting services, print on demand, product recalls, trade marketing fulfillment, ecommerce product fulfillment, sampling programs, and freight optimization, thereby allowing our customers to distribute literature and other marketing materials. Most performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not may The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Upfront Non-Refundable Fees We may not not not four five six one September 30, 2021 December 31, 2020 Transaction Price Allocated to Future Performance Obligations We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude: performance obligations that have an original expected duration of one September 30, 2021 Contract Balances We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service ( e.g September 30, 2021 December 31, 2020 In thousands September 30, 2021 December 31, 2020 Contract assets $ 333 $ 613 Deferred revenue and customer advances 4,977 4,661 Deferred revenue, included in other long-term liabilities 781 817 Revenue recognized during the nine September 30, 2021 December 31, 2020 Costs to Obtain and Fulfill a Contract We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one not September 30, 2021

Note D - Leases

Note D - Leases	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Lessee, Operating and Finance Leases [Text Block]	Note D - Leases We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 not one six five one We sublease our Fullerton (CA), Jacksonville (FL) and Uxbridge (UK) facilities. The leases and subleases for these three 2023. As of September 30, 2021 December 31, 2020, not none may During the nine September 30, 2021, we impaired two no for the three nine months ended September 30, 2021 Restructuring Charges The following table presents supplemental balance sheet information related to our financing and operating leases: In thousands As of September 30, 2021 Operating Leases Finance Leases Total Right-of-use Assets $ 19,569 $ 810 $ 20,379 Liabilities Short-term lease liabilities 6,410 205 6,615 Long-term lease liabilities 17,289 257 17,546 Total Lease Liabilities $ 23,699 $ 462 $ 24,161 In thousands As of December 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 23,793 $ 957 $ 24,750 Liabilities Short-term lease liabilities 6,436 227 6,663 Long-term lease liabilities 20,892 403 21,295 Total Lease Liabilities $ 27,328 $ 630 $ 27,958 For the three nine September 30, 2021 2020 In thousands Three Months Ended September 30, 2021 Three Months Ended September 30, 2020 Operating lease cost $ 1,853 $ 1,951 Finance lease cost: Amortization of right-of-use assets 49 59 Interest on lease liabilities 6 10 Total Finance lease cost 55 69 Variable lease cost 577 604 Sublease income (117 ) (228 ) Total lease cost, net $ 2,368 $ 2,396 In thousands Nine Months Ended September 30, 2021 Nine Months Ended September 30, 2020 Operating lease cost $ 5,885 $ 6,435 Finance lease cost: Amortization of right-of-use assets 147 191 Interest on lease liabilities 21 37 Total Finance lease cost 168 228 Variable lease cost 2,131 2,246 Sublease income (475 ) (228 ) Total lease cost, net $ 7,709 $ 8,681 Other information related to leases was as follows: In thousands Nine Months Ended September 30, 2021 Nine Months Ended September 30, 2020 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 11,179 $ 14,535 Operating cash flows from finance leases 19 32 Financing cash flows from finance leases 169 357 Weighted Average Remaining Lease term Operating leases 5.8 3.0 Finance leases 2.3 3.2 Weighted Average Discount Rate Operating leases 3.50 % 4.67 % Finance leases 5.36 % 5.28 % The maturities of the Company’s finance and operating lease liabilities as of September 30, 2021 In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2021 $ 1,997 $ 63 2022 6,698 209 2023 4,765 166 2024 3,327 48 2025 1,581 6 2026 7,505 — Total future minimum lease payments 25,873 492 Less: imputed interest 2,174 30 Total lease liabilities $ 23,699 $ 462 ( 1 December 31, 2021 December 31, 2022 2023 not

Note E - Convertible Preferred

Note E - Convertible Preferred Stock	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Preferred Stock [Text Block]	Note E - Convertible Preferred Stock Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 million shares of preferred stock. On January 30, 2018, January 29, 2018. Series A Preferred Stock has the following rights and privileges: Liquidation Rights In the event of a liquidation, dissolution or winding down of the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount per share as would have been payable to Wipro had all shares of Series A Preferred Stock been converted into common stock immediately before such liquidation. Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution to its stockholders shall be distributed among the holders of Common Stock. Dividends Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction (collectively, a “Liquidation”), shares of Series A Preferred Stock which have not 5.0%. not not September 30, 2021 Conversion At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock may one Voting and Other Rights The Series A Preferred Stock does not one not We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the events that may not September 30, 2021 December 31, 2020

Note F - Long-term Debt

Note F - Long-term Debt	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Long-term Debt [Text Block]	Note F — Long-Term Debt As of September 30, 2021 December 31, 2020 In thousands September 30, 2021 December 31, 2020 Revolving credit facility $ 13,100 $ 17,100 Paycheck Protection Program Term Note - 10,000 Total debt 13,100 27,100 Less: current portion of long-term debt - (4,926 ) Long-term debt $ 13,100 $ 22,174 Credit Facility As of September 30, 2021 December 31, 2020 September 30, 2021 As of each of September 30, 2021 December 31, 2020 September 30, 2021 On April 17, 2017, one April 17, 2019, January 9, 2018, one April 17, 2020. May 7, 2019, second one April 17, 2021. May 11, 2020, third one April 17, 2022 May 5, 2021, fourth one April 17, 2023 The Texas Capital Credit Facility is subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of second Under the Texas Capital Credit Facility, we can elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% or prime plus 0.75%. Unused commitment balances accrue interest at 0.50%. We are required to pay a quarterly fee of 0.5% of the value of the collateral HHS Guaranty actually pledged to secure the facility as consideration for the guarantee, which for the three September 30, 2021 Cash payments for interest were $63 thousand and $37 thousand for the three September 30, 2021 2020 nine September 30, 2021 2020 Paycheck Protection Program Term Note On April 14, 2020, The proceeds were used to maintain payroll or make certain permitted interest payments, lease payments and utility payments. We applied for forgiveness of the entire $10.0 million PPP Term Note in the first 2021 June 10, 2021, three June 30, 2021.

Note G - Stock-based Compensati

Note G - Stock-based Compensation	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Share-based Payment Arrangement [Text Block]	Note G — Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price. Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive Income (Loss). We recognized $0.3 million and $0.3 million of stock-based compensation expense during the three September 30, 2021 2020 , respectively. We recognized $1.1 million and $0.6 million of stock-based compensation expense during the nine months ended September 30, 2021 2020 , respectively.

Note H - Components of Net Peri

Note H - Components of Net Periodic Benefit Cost	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Retirement Benefits [Text Block]	Note H — Components of Net Periodic Benefit Cost Prior to January 1, 1999, 401 December 31, 1998. In 1994, not not April 1, 2014. At the end of 2020, two December 31, 2020, 414 4044. Net pension cost for both plans included the following components: Three Months Ended September 30, Nine Months Ended September 30, In thousands 2021 2020 2021 2020 Interest cost $ 1,168 $ 1,473 $ 3,504 $ 4,419 Expected return on plan assets (1,688 ) (1,384 ) (5,064 ) (4,152 ) Recognized actuarial loss 860 812 2,580 2,436 Net periodic benefit cost $ 340 $ 901 $ 1,020 $ 2,703 Based on current estimates, we are required to make a $0.3 million contribution to the combined qualified Pension Plan in 2021 nine September 30, 2021. We are not not nine September 30, 2021 2020

Note I - Income Taxes

Note I - Income Taxes	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Income Tax Disclosure [Text Block]	Note I - Income Taxes The income tax provision (benefit) was $172 thousand and ($53) thousand for the three September 30, 2021 2020 three September 30, 2021 three September 30, 2020. The income tax provision (benefit) was $1.0 million and ($12.9) million for the nine September 30, 2021 2020, nine September 30, 2021 nine September 30, 2020. Coronavirus Aid, Relief and Economic Security Act In response to the COVID- 19 March 2020. 2017 “2017 may 2018 2020 five not 2017 80% 2018, 2019 2020. may 50% 30% 2017 January 1, 2019 2020. 2020 2017 25% 15 100% December 31, 2020, 2019 2018, September 30, 2021 has received the tax refunds for the tax years 2019 2018 2021 2020. The Company determines its estimated annual effective tax rate at the end of each interim period based on estimated pre-tax income (loss) and facts known at that time. The estimated annual effective tax rate is applied to the year-to-date pre-tax income (loss) at the end of each interim period with certain adjustments. The tax effects of significant unusual or extraordinary items are reflected as discrete adjustments in the periods in which they occur. The Company’s estimated annual effective tax rate can change based on the mix of jurisdictional pre-tax income (loss) and other factors. However, if the Company is unable to make a reliable estimate of its annual effective tax rate, then the actual effective tax rate for the year-to-date period may nine September 30, 2020 nine September 30, 2021, Harte Hanks, or one no 2014. no 2016. We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive Income (Loss). We did not September 30, 2021 December 31, 2020

Note J - Earnings Per Share

Note J - Earnings Per Share	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Earnings Per Share [Text Block]	Note J - Earnings Per Share In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two two five two In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two not Reconciliations of basic and diluted EPS were as follows: Three Months Ended September 30, In thousands, except per share amounts 2021 2020 Numerator: Net income (loss) $ 4,404 $ (1,621 ) Less: Preferred stock dividends 125 125 Less: Earnings attributable to participating securities 543 — Numerator for basic EPS: income (loss) attributable to common stockholders 3,736 $ (1,746 ) Effect of dilutive securities: Add back: Allocation of earnings to participating securities 543 — Less: Re-allocation of earnings to participating securities considering potentially dilutive securities (525 ) — Numerator for diluted EPS 3,754 (1,746 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,889 6,523 Diluted EPS denominator 7,162 6,523 Basic income (loss) per Common Share $ 0.54 $ (0.27 ) Diluted income (loss) per Common Share $ 0.52 $ (0.27 ) For the three September 30, 2021 2020 Nine Months Ended September 30, In thousands, except per share amounts 2021 2020 Numerator: Net Income (loss) $ 13,215 $ (2,738 ) Less: Preferred stock dividend 372 372 Less: Earnings attributable to common stockholders 1,661 — Numerator for basic EPS: income (loss) attributable to common stockholders 11,182 (3,110 ) Effect of dilutive securities: Add back: Allocation of earnings to participating securities 1,661 — Less: Re-allocation of earnings to participating securities considering potentially dilutive securities (1,578 ) — Numerator for diluted EPS $ 11,265 $ (3,110 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,743 6,432 Diluted EPS denominator 7,153 6,432 Basic income (loss) per Common Share $ 1.66 $ (0.48 ) Diluted income (loss) per Common Share $ 1.57 $ (0.48 ) For the nine September 30, 2021 2020

Note K - Comprehensive Income (

Note K - Comprehensive Income (Loss)	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Comprehensive Income (Loss) Note [Text Block]	Note K — Comprehensive Income (Loss) Comprehensive Income (Loss) for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders. Changes in accumulated other comprehensive income (loss) by component were as follows: Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2020 $ (68,544 ) $ 2,933 $ (65,611 ) Other comprehensive income, net of tax, before reclassifications — (1,713 ) (1,713 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 2,457 — 2,457 Net current period other comprehensive income, net of tax 2,457 (1,713 ) 744 Balance at September 30, 2021 $ (66,087 ) $ 1,220 $ (64,867 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — 1,067 1,067 Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 1,827 — 1,827 Net current period other comprehensive loss, net of tax 1,827 1,067 2,894 Balance at September 30, 2020 $ (62,060 ) $ 1,820 $ (60,240 ) Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Components of Net Periodic Benefit Cost

Note L - Litigation and Conting

Note L - Litigation and Contingencies	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Commitments and Contingencies Disclosure [Text Block]	Note L — Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third may not not not We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints.

Note M - Certain Relationships

Note M - Certain Relationships and Related Party Transactions	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Related Party Transactions Disclosure [Text Block]	Note M — Certain Relationships and Related Party Transactions As described in Note F, Long-Term Debt one January 9, 2018, one

Note N - Restructuring Activiti

Note N - Restructuring Activities	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Restructuring and Related Activities Disclosure [Text Block]	Note N — Restructuring Activities Our management team continuously reviews and adjusts our cost structure and operating footprint, optimize our operations, and invest in improved technology. During 2020, 300,000 December 2020. first 2021, April 30, 2021. 2020, 50,000 one two In the three September 30, 2021 2020 The charges for the three September 30, 2021 three September 30, 2020 In the nine September 30, 2021 2020 The charges for the nine months ended September 30, 2021 nine months ended September 30, 2020 The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statements of Comprehensive Income (Loss). Three Months Ended September 30, Nine Months Ended September 30, In thousands 2021 2020 2021 2020 Adjustment to Contract termination fee — — — (306 ) Severance $ 116 $ 641 $ 1,530 $ 2,053 Facility, asset impairment and other expense Lease impairment and termination expense 425 — 718 2,974 Fixed Asset disposal and impairment charges (8 ) 154 (2 ) 1,294 Facility and other expenses 404 624 2,634 1,990 Total facility, asset impairment and other expense 821 778 3,350 6,258 Total $ 937 $ 1,419 $ 4,880 $ 8,005 The following table summarizes the changes in liabilities related to restructuring activities: In thousands Three Months Ended September 30, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ 937 $ 21 $ 958 Additions — 113 (16 ) 97 Payments and adjustments — (421 ) — (421 ) Ending Balance: $ — $ 629 $ 5 $ 634 In thousands Nine Months Ended September 30, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning balance: $ — $ 549 $ 4 $ 553 Additions — 1,527 1 1,528 Payments and adjustments — (1,447 ) — (1,447 ) Ending balance: $ — $ 629 $ 5 $ 634 In thousands Three Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 695 $ 775 $ 2 $ 1,472 Additions — 611 576 1,187 Payments (695 ) (608 ) (570 ) (1,873 ) Ending Balance: $ — $ 778 $ 8 $ 786 For the Nine Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 2,022 3,145 5,167 Payments (1,491 ) (1,604 ) (3,207 ) (6,302 ) Ending Balance: $ — $ 778 $ 8 $ 786 We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately $27.1 2021. d $26.1 mi 2021.

Note O - Segment Reporting

Note O - Segment Reporting	9 Months Ended
	Sep. 30, 2021
Notes to Financial Statements
Segment Reporting Disclosure [Text Block]	Note O — Segment Reporting Harte Hanks is a leading global customer experience company. We have organized our operations into three business segments based on the types of products and services we provide: Marketing Services, Customer Care, Fulfillment & Logistics Services. Our Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. We partner with clients to develop strategies and tactics to identify and prioritize customer audiences in B2C B2B Our Customer Care segment offers intelligently responsive contact center solutions, which use real-time data to effectively interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat and digital self-service support. We provide these services utilizing our advanced technology infrastructure, human resource management skills and industry experience. Our Fulfillment & Logistics Services segment consists of mail and product fulfillment and logistics services. We offer a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products to support B2B third 2020, There are three not not not The following table presents financial information by segment: Three Months ended September 30, 2021 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated Corporate Total (In thousands) Revenues $ 14,729 $ 19,768 $ 15,100 $ — $ — $ 49,597 Segment Operating Expense $ 10,937 $ 15,087 $ 12,695 $ — $ 5,108 $ 43,827 Restructuring $ — $ — $ — $ 937 $ — $ 937 Contribution margin $ 3,792 $ 4,681 $ 2,405 $ (937 ) $ (5,108 ) $ 4,833 Overhead Allocation $ 1,020 $ 667 $ 712 $ — $ (2,399 ) $ — EBITDA $ 2,772 $ 4,014 $ 1,693 $ (937 ) $ (2,709 ) $ 4,833 Depreciation $ 117 $ 195 $ 182 $ — $ 113 $ 607 Operating income (loss) $ 2,655 $ 3,819 $ 1,511 $ (937 ) $ (2,822 ) $ 4,226 Three Months ended September 30, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated Corporate Total (In thousands) Revenues $ 15,217 $ 17,933 $ 14,552 $ — $ — $ 47,702 Segment Operating Expense $ 12,835 $ 14,097 $ 13,392 $ — $ 4,433 $ 44,757 Restructuring $ — $ — $ — $ 1,419 $ — $ 1,419 Contribution margin $ 2,382 $ 3,836 $ 1,160 $ (1,419 ) $ (4,433 ) $ 1,526 Overhead Allocation $ 1,173 $ 827 $ 886 $ — $ (2,886 ) $ — EBITDA $ 1,209 $ 3,009 $ 274 $ (1,419 ) $ (1,547 ) $ 1,526 Depreciation $ 141 $ 323 $ 138 $ — $ 139 $ 741 Operating income (loss) $ 1,068 $ 2,686 $ 136 $ (1,419 ) $ (1,686 ) $ 785 Nine Months ended September 30, 2021 Marketing Services Customer Care Fulfillment and Logistics Services (1) Restructuring Unallocated corporate Total (In thousands) Revenues $ 41,815 $ 55,503 $ 45,292 $ — $ — $ 142,610 Segment Operating Expense $ 33,355 $ 43,299 $ 38,295 $ — $ 16,037 $ 130,986 Restructuring $ — $ — $ — $ 4,880 $ — $ 4,880 Contribution margin $ 8,460 $ 12,204 $ 6,997 $ (4,880 ) $ (16,037 ) $ 6,744 Overhead Allocation $ 3,380 $ 2,240 $ 2,432 $ — $ (8,052 ) $ — EBITDA $ 5,080 $ 9,964 $ 4,565 $ (4,880 ) $ (7,985 ) $ 6,744 Depreciation $ 412 $ 652 $ 541 $ — $ 363 $ 1,968 Operating income (loss) $ 4,668 $ 9,312 $ 4,024 $ (4,880 ) $ (8,348 ) $ 4,776 Nine Months ended September 30, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated corporate Total (In thousands) Revenues $ 41,682 $ 41,640 $ 46,503 $ — $ — $ 129,825 Segment Operating Expense $ 34,406 $ 34,669 $ 44,984 $ — $ 15,064 $ 129,123 Restructuring $ — $ — $ — $ 8,005 $ — $ 8,005 Contribution margin $ 7,276 $ 6,971 $ 1,519 $ (8,005 ) $ (15,064 ) $ (7,303 ) Overhead Allocation $ 3,806 $ 2,629 $ 2,937 $ — $ (9,372 ) $ — EBITDA $ 3,470 $ 4,342 $ (1,418 ) $ (8,005 ) $ (5,692 ) $ (7,303 ) Depreciation $ 463 $ 780 $ 1,185 $ — $ 477 $ 2,905 Operating income (loss) $ 3,007 $ 3,562 $ (2,603 ) $ (8,005 ) $ (6,169 ) $ (10,208 ) ( 1

Significant Accounting Policies

Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2021
Accounting Policies [Abstract]
Segment Reporting, Policy [Policy Text Block]	Segment Reporting The Company operates three business segments: Marketing Services; Customer Care; and Fulfillment & Logistics Services. Our Chief Executive Officer (“CEO”) is considered to be our chief operating decision maker. Our CEO reviews our operating results on an aggregate basis for purposes of allocating resources and evaluating financial performance by using the three
Consolidation, Policy [Policy Text Block]	Consolidation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and its subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may one may
Basis of Accounting, Policy [Policy Text Block]	Interim Financial Information The condensed consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10 8 01 X. not
Use of Estimates, Policy [Policy Text Block]	Use of Estimates The preparation of condensed consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Actual results and outcomes could differ from those estimates and assumptions. Such estimates include, but are not
Presentation Of Operating Expense In Consolidated Statements of Comprehensive Income [Policy Text Block]	Operating Expense Presentation in Condensed Consolidated Statements of Comprehensi ve Income (Loss) The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits costs, including stock-based compensation, along with temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not
Revenue from Contract with Customer [Policy Text Block]	Revenue Recognition We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for such products or services based on the relevant contract. We apply the following five • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the performance criteria are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not Revenue from all our segments is recognized when control of the promised goods or services is transferred to the customer. Fees for these services are determined by the terms set forth in each contract. These fees are typically set at a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring design and build of a database, revenue is not
Fair Value of Financial Instruments, Policy [Policy Text Block]	Fair Value of Financial Instruments FASB ASC 820, Fair Value Measurements and Disclosures 820” 820 three Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 not Level 3 Unobservable inputs that are supported by little or no Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans.
Lessee, Leases [Policy Text Block]	Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not may

Note C - Revenue From Contrac_2

Note C - Revenue From Contracts With Customers (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Disaggregation of Revenue [Table Text Block]	Three Months Ended September 30, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 12,628 $ 2,101 $ 14,729 Customer Care 19,768 — 19,768 Fulfillment and Logistics Services 13,362 1,738 15,100 Total Revenues $ 45,758 $ 3,839 $ 49,597 Three Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 13,177 $ 2,040 $ 15,217 Customer Care 17,933 — 17,933 Fulfillment and Logistics Services 12,805 1,747 14,552 Total Revenues $ 43,915 $ 3,787 $ 47,702 Nine Months Ended September 30, 2021 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 36,163 $ 5,652 $ 41,815 Customer Care 55,503 — 55,503 Fulfillment and Logistics Services 39,689 5,603 45,292 Total Revenues $ 131,355 $ 11,255 $ 142,610 Nine Months Ended September 30, 2020 In thousands Revenue for performance obligations recognized over time Revenue for performance obligations recognized at a point in time Total Marketing Services $ 38,103 $ 3,579 $ 41,682 Customer Care 41,640 — 41,640 Fulfillment and Logistics Services 39,259 7,244 46,503 Total Revenues $ 119,002 $ 10,823 $ 129,825
Contract with Customer, Contract Asset, Contract Liability, and Receivable [Table Text Block]	In thousands September 30, 2021 December 31, 2020 Contract assets $ 333 $ 613 Deferred revenue and customer advances 4,977 4,661 Deferred revenue, included in other long-term liabilities 781 817

Note D - Leases (Tables)

Note D - Leases (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Lessee, Leases, Supplemental Balance Sheet Information [Table Text Block]	In thousands As of September 30, 2021 Operating Leases Finance Leases Total Right-of-use Assets $ 19,569 $ 810 $ 20,379 Liabilities Short-term lease liabilities 6,410 205 6,615 Long-term lease liabilities 17,289 257 17,546 Total Lease Liabilities $ 23,699 $ 462 $ 24,161 In thousands As of December 31, 2020 Operating Leases Finance Leases Total Right-of-use Assets $ 23,793 $ 957 $ 24,750 Liabilities Short-term lease liabilities 6,436 227 6,663 Long-term lease liabilities 20,892 403 21,295 Total Lease Liabilities $ 27,328 $ 630 $ 27,958
Lease, Cost [Table Text Block]	In thousands Three Months Ended September 30, 2021 Three Months Ended September 30, 2020 Operating lease cost $ 1,853 $ 1,951 Finance lease cost: Amortization of right-of-use assets 49 59 Interest on lease liabilities 6 10 Total Finance lease cost 55 69 Variable lease cost 577 604 Sublease income (117 ) (228 ) Total lease cost, net $ 2,368 $ 2,396 In thousands Nine Months Ended September 30, 2021 Nine Months Ended September 30, 2020 Operating lease cost $ 5,885 $ 6,435 Finance lease cost: Amortization of right-of-use assets 147 191 Interest on lease liabilities 21 37 Total Finance lease cost 168 228 Variable lease cost 2,131 2,246 Sublease income (475 ) (228 ) Total lease cost, net $ 7,709 $ 8,681 In thousands Nine Months Ended September 30, 2021 Nine Months Ended September 30, 2020 Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 11,179 $ 14,535 Operating cash flows from finance leases 19 32 Financing cash flows from finance leases 169 357 Weighted Average Remaining Lease term Operating leases 5.8 3.0 Finance leases 2.3 3.2 Weighted Average Discount Rate Operating leases 3.50 % 4.67 % Finance leases 5.36 % 5.28 %
Lease, Liability, Maturity [Table Text Block]	In thousands Operating Leases (1) Finance Leases Year Ending December 31, Remainder of 2021 $ 1,997 $ 63 2022 6,698 209 2023 4,765 166 2024 3,327 48 2025 1,581 6 2026 7,505 — Total future minimum lease payments 25,873 492 Less: imputed interest 2,174 30 Total lease liabilities $ 23,699 $ 462

Note F - Long-term Debt (Tables

Note F - Long-term Debt (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Schedule of Long-term Debt Instruments [Table Text Block]	In thousands September 30, 2021 December 31, 2020 Revolving credit facility $ 13,100 $ 17,100 Paycheck Protection Program Term Note - 10,000 Total debt 13,100 27,100 Less: current portion of long-term debt - (4,926 ) Long-term debt $ 13,100 $ 22,174

Note H - Components of Net Pe_2

Note H - Components of Net Periodic Benefit Cost (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Schedule of Net Benefit Costs [Table Text Block]	Three Months Ended September 30, Nine Months Ended September 30, In thousands 2021 2020 2021 2020 Interest cost $ 1,168 $ 1,473 $ 3,504 $ 4,419 Expected return on plan assets (1,688 ) (1,384 ) (5,064 ) (4,152 ) Recognized actuarial loss 860 812 2,580 2,436 Net periodic benefit cost $ 340 $ 901 $ 1,020 $ 2,703

Note J - Earnings Per Share (Ta

Note J - Earnings Per Share (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]	Three Months Ended September 30, In thousands, except per share amounts 2021 2020 Numerator: Net income (loss) $ 4,404 $ (1,621 ) Less: Preferred stock dividends 125 125 Less: Earnings attributable to participating securities 543 — Numerator for basic EPS: income (loss) attributable to common stockholders 3,736 $ (1,746 ) Effect of dilutive securities: Add back: Allocation of earnings to participating securities 543 — Less: Re-allocation of earnings to participating securities considering potentially dilutive securities (525 ) — Numerator for diluted EPS 3,754 (1,746 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,889 6,523 Diluted EPS denominator 7,162 6,523 Basic income (loss) per Common Share $ 0.54 $ (0.27 ) Diluted income (loss) per Common Share $ 0.52 $ (0.27 ) Nine Months Ended September 30, In thousands, except per share amounts 2021 2020 Numerator: Net Income (loss) $ 13,215 $ (2,738 ) Less: Preferred stock dividend 372 372 Less: Earnings attributable to common stockholders 1,661 — Numerator for basic EPS: income (loss) attributable to common stockholders 11,182 (3,110 ) Effect of dilutive securities: Add back: Allocation of earnings to participating securities 1,661 — Less: Re-allocation of earnings to participating securities considering potentially dilutive securities (1,578 ) — Numerator for diluted EPS $ 11,265 $ (3,110 ) Denominator: Basic EPS denominator: weighted-average common shares outstanding 6,743 6,432 Diluted EPS denominator 7,153 6,432 Basic income (loss) per Common Share $ 1.66 $ (0.48 ) Diluted income (loss) per Common Share $ 1.57 $ (0.48 )

Note K - Comprehensive Income_2

Note K - Comprehensive Income (Loss) (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]	Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2020 $ (68,544 ) $ 2,933 $ (65,611 ) Other comprehensive income, net of tax, before reclassifications — (1,713 ) (1,713 ) Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 2,457 — 2,457 Net current period other comprehensive income, net of tax 2,457 (1,713 ) 744 Balance at September 30, 2021 $ (66,087 ) $ 1,220 $ (64,867 ) Defined Benefit Foreign Currency In thousands Pension Items Items Total Balance at December 31, 2019 $ (63,887 ) $ 753 $ (63,134 ) Other comprehensive loss, net of tax, before reclassifications — 1,067 1,067 Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss 1,827 — 1,827 Net current period other comprehensive loss, net of tax 1,827 1,067 2,894 Balance at September 30, 2020 $ (62,060 ) $ 1,820 $ (60,240 )

Note N - Restructuring Activi_2

Note N - Restructuring Activities (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Restructuring and Related Costs [Table Text Block]	Three Months Ended September 30, Nine Months Ended September 30, In thousands 2021 2020 2021 2020 Adjustment to Contract termination fee — — — (306 ) Severance $ 116 $ 641 $ 1,530 $ 2,053 Facility, asset impairment and other expense Lease impairment and termination expense 425 — 718 2,974 Fixed Asset disposal and impairment charges (8 ) 154 (2 ) 1,294 Facility and other expenses 404 624 2,634 1,990 Total facility, asset impairment and other expense 821 778 3,350 6,258 Total $ 937 $ 1,419 $ 4,880 $ 8,005
Schedule of Restructuring Reserve by Type of Cost [Table Text Block]	In thousands Three Months Ended September 30, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ — $ 937 $ 21 $ 958 Additions — 113 (16 ) 97 Payments and adjustments — (421 ) — (421 ) Ending Balance: $ — $ 629 $ 5 $ 634 In thousands Nine Months Ended September 30, 2021 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning balance: $ — $ 549 $ 4 $ 553 Additions — 1,527 1 1,528 Payments and adjustments — (1,447 ) — (1,447 ) Ending balance: $ — $ 629 $ 5 $ 634 In thousands Three Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 695 $ 775 $ 2 $ 1,472 Additions — 611 576 1,187 Payments (695 ) (608 ) (570 ) (1,873 ) Ending Balance: $ — $ 778 $ 8 $ 786 For the Nine Months Ended September 30, 2020 Contract Termination Fee Severance Facility, asset impairment and other expense Total Beginning Balance: $ 1,491 $ 360 $ 70 $ 1,921 Additions — 2,022 3,145 5,167 Payments (1,491 ) (1,604 ) (3,207 ) (6,302 ) Ending Balance: $ — $ 778 $ 8 $ 786

Note O - Segment Reporting (Tab

Note O - Segment Reporting (Tables)	9 Months Ended
	Sep. 30, 2021
Notes Tables
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table Text Block]	Three Months ended September 30, 2021 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated Corporate Total (In thousands) Revenues $ 14,729 $ 19,768 $ 15,100 $ — $ — $ 49,597 Segment Operating Expense $ 10,937 $ 15,087 $ 12,695 $ — $ 5,108 $ 43,827 Restructuring $ — $ — $ — $ 937 $ — $ 937 Contribution margin $ 3,792 $ 4,681 $ 2,405 $ (937 ) $ (5,108 ) $ 4,833 Overhead Allocation $ 1,020 $ 667 $ 712 $ — $ (2,399 ) $ — EBITDA $ 2,772 $ 4,014 $ 1,693 $ (937 ) $ (2,709 ) $ 4,833 Depreciation $ 117 $ 195 $ 182 $ — $ 113 $ 607 Operating income (loss) $ 2,655 $ 3,819 $ 1,511 $ (937 ) $ (2,822 ) $ 4,226 Three Months ended September 30, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated Corporate Total (In thousands) Revenues $ 15,217 $ 17,933 $ 14,552 $ — $ — $ 47,702 Segment Operating Expense $ 12,835 $ 14,097 $ 13,392 $ — $ 4,433 $ 44,757 Restructuring $ — $ — $ — $ 1,419 $ — $ 1,419 Contribution margin $ 2,382 $ 3,836 $ 1,160 $ (1,419 ) $ (4,433 ) $ 1,526 Overhead Allocation $ 1,173 $ 827 $ 886 $ — $ (2,886 ) $ — EBITDA $ 1,209 $ 3,009 $ 274 $ (1,419 ) $ (1,547 ) $ 1,526 Depreciation $ 141 $ 323 $ 138 $ — $ 139 $ 741 Operating income (loss) $ 1,068 $ 2,686 $ 136 $ (1,419 ) $ (1,686 ) $ 785 Nine Months ended September 30, 2021 Marketing Services Customer Care Fulfillment and Logistics Services (1) Restructuring Unallocated corporate Total (In thousands) Revenues $ 41,815 $ 55,503 $ 45,292 $ — $ — $ 142,610 Segment Operating Expense $ 33,355 $ 43,299 $ 38,295 $ — $ 16,037 $ 130,986 Restructuring $ — $ — $ — $ 4,880 $ — $ 4,880 Contribution margin $ 8,460 $ 12,204 $ 6,997 $ (4,880 ) $ (16,037 ) $ 6,744 Overhead Allocation $ 3,380 $ 2,240 $ 2,432 $ — $ (8,052 ) $ — EBITDA $ 5,080 $ 9,964 $ 4,565 $ (4,880 ) $ (7,985 ) $ 6,744 Depreciation $ 412 $ 652 $ 541 $ — $ 363 $ 1,968 Operating income (loss) $ 4,668 $ 9,312 $ 4,024 $ (4,880 ) $ (8,348 ) $ 4,776 Nine Months ended September 30, 2020 Marketing Services Customer Care Fulfillment and Logistics Services Restructuring Unallocated corporate Total (In thousands) Revenues $ 41,682 $ 41,640 $ 46,503 $ — $ — $ 129,825 Segment Operating Expense $ 34,406 $ 34,669 $ 44,984 $ — $ 15,064 $ 129,123 Restructuring $ — $ — $ — $ 8,005 $ — $ 8,005 Contribution margin $ 7,276 $ 6,971 $ 1,519 $ (8,005 ) $ (15,064 ) $ (7,303 ) Overhead Allocation $ 3,806 $ 2,629 $ 2,937 $ — $ (9,372 ) $ — EBITDA $ 3,470 $ 4,342 $ (1,418 ) $ (8,005 ) $ (5,692 ) $ (7,303 ) Depreciation $ 463 $ 780 $ 1,185 $ — $ 477 $ 2,905 Operating income (loss) $ 3,007 $ 3,562 $ (2,603 ) $ (8,005 ) $ (6,169 ) $ (10,208 )

Note A - Overview and Signifi_2

Note A - Overview and Significant Accounting Policies (Details Textual)	9 Months Ended
	Sep. 30, 2021
Number of Reportable Segments	3

Note C - Revenue From Contrac_3

Note C - Revenue From Contracts With Customers (Details Textual) $ in Thousands	9 Months Ended
	Sep. 30, 2021USD ($)
Revenue, Remaining Performance Obligation, Amount	$ 0
Contract with Customer, Liability, Revenue Recognized	4,000
Capitalized Contract Cost, Net, Total	1,400
Capitalized Contract Cost, Impairment Loss	$ 0

Note C - Revenue From Contrac_4

Note C - Revenue From Contracts With Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Total Revenues	$ 49,597	$ 47,702	$ 142,610	$ 129,825
Marketing Services [Member]
Total Revenues	14,729	15,217	41,815	41,682
Customer Care [Member]
Total Revenues	19,768	17,933	55,503	41,640
Fulfillment and Logistics Services [Member]
Total Revenues	15,100	14,552	45,292	46,503
Transferred over Time [Member]
Total Revenues	45,758	43,915	131,355	119,002
Transferred over Time [Member] | Marketing Services [Member]
Total Revenues	12,628	13,177	36,163	38,103
Transferred over Time [Member] | Customer Care [Member]
Total Revenues	19,768	17,933	55,503	41,640
Transferred over Time [Member] | Fulfillment and Logistics Services [Member]
Total Revenues	13,362	12,805	39,689	39,259
Transferred at Point in Time [Member]
Total Revenues	3,839	3,787	11,255	10,823
Transferred at Point in Time [Member] | Marketing Services [Member]
Total Revenues	2,101	2,040	5,652	3,579
Transferred at Point in Time [Member] | Customer Care [Member]
Total Revenues	0	0	0	0
Transferred at Point in Time [Member] | Fulfillment and Logistics Services [Member]
Total Revenues	$ 1,738	$ 1,747	$ 5,603	$ 7,244

Note C - Revenue From Contrac_5

Note C - Revenue From Contracts With Customers - Contract Balances (Details) - USD ($) $ in Thousands	Sep. 30, 2021	Dec. 31, 2020
Contract assets	$ 333	$ 613
Deferred revenue and customer advances	4,977	4,661
Deferred revenue, included in other long-term liabilities	$ 781	$ 817

Note D - Leases (Details Textua

Note D - Leases (Details Textual) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2021	Dec. 31, 2020
Lessee, Lease, Termination Period (Year)	1 year
Finance Lease, Right-of-Use Asset, after Accumulated Amortization, Total	$ 810	$ 957
Operating Lease, Right-of-Use Asset	19,569	23,793
Finance Lease, Right-of-Use Asset, Accumulated Depreciation	700	$ 500
Lessor, Operating Lease, Payment to be Received, Remainder of Fiscal Year	200
Lessor, Operating Lease, Payment to be Received, Year One	600
Lessor, Operating Lease, Payment to be Received, Year Two	$ 200
Minimum [Member]
Lessee, Lease Remaining Lease Term (Year)	1 year
Maximum [Member]
Lessee, Lease Remaining Lease Term (Year)	6 years
Lessee, Lease, Renewal Term (Year)	5 years

Note D - Leases - Supplemental

Note D - Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Sep. 30, 2021		Dec. 31, 2020
Right-of-use Assets, operating leases	$ 19,569		$ 23,793
Right-of-use Assets, finance leases	810		957
Right-of-use Assets, total	20,379		24,750
Short-term lease liabilities, total	6,615		6,663
Long-term lease liabilities, total	17,546		21,295
Total Lease Liabilities, finance leases	462
Short-term Lease Liabilities [Member]
Short-term lease liabilities, operating leases	6,410		6,436
Short-term lease liabilities, finance leases	205		227
Short-term lease liabilities, total	6,615		6,663
Long-term Lease Liabilities [Member]
Long-term lease liabilities, operating leases	17,289		20,892
Long-term lease liabilities, finance leases	257		403
Long-term lease liabilities, total	17,546		21,295
Short-term Lease Liabilities and Long-term Lease Liabilities [Member]
Total Lease Liabilities, operating leases	23,699	[1]	27,328
Total Lease Liabilities, finance leases	462		630
Total Lease Liabilities, total	$ 24,161		$ 27,958
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $0.2 million, $0.6 million, and $0.2 million, respectively, are not included in the table above.

Note D - Leases - Components of

Note D - Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Operating lease cost	$ 1,853	$ 1,951	$ 5,885	$ 6,435
Amortization of right-of-use assets	49	59	147	191
Interest on lease liabilities	6	10	21	37
Total Finance lease cost	55	69	168	228
Variable lease cost	577	604	2,131	2,246
Sublease income	(117)	(228)	(475)	(228)
Total lease cost, net	$ 2,368	$ 2,396	7,709	8,681
Operating cash flows from operating leases			11,179	14,535
Operating cash flows from finance leases			19	32
Financing cash flows from finance leases			$ 169	$ 357
Weighted Average Remaining Lease term, Operating leases (Year)	5 years 9 months 18 days	3 years	5 years 9 months 18 days	3 years
Weighted Average Remaining Lease term, Finance leases (Year)	2 years 3 months 18 days	3 years 2 months 12 days	2 years 3 months 18 days	3 years 2 months 12 days
Weighted Average Discount Rate, Operating leases	3.50%	4.67%	3.50%	4.67%
Weighted Average Discount Rate, Finance leases	5.36%	5.28%	5.36%	5.28%

Note D - Leases - Maturities of

Note D - Leases - Maturities of Finance and Operating Lease Liabilities (Details) - USD ($) $ in Thousands		Sep. 30, 2021		Dec. 31, 2020
Remainder of 2021, operating leases	[1]	$ 1,997
Remainder of 2021, finance leases		63
2022, operating leases	[1]	6,698
2022, finance leases		209
2023, operating leases	[1]	4,765
2023, finance leases		166
2024, operating leases	[1]	3,327
2024, finance leases		48
2025, operating leases	[1]	1,581
2025, finance leases		6
2026, operating leases	[1]	7,505
2026, finance leases		0
Total future minimum lease payments, operating leases	[1]	25,873
Total future minimum lease payments, finance leases		492
Less: Imputed interest, operating leases	[1]	2,174
Less: Imputed interest, finance leases		30
Total lease liabilities, finance leases		462
Short-term Lease Liabilities and Long-term Lease Liabilities [Member]
Total lease liabilities, operating leases		23,699	[1]	$ 27,328
Total lease liabilities, finance leases		$ 462		$ 630
[1]	Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2021 and the fiscal years ending December 31, 2022 and 2023 of $0.2 million, $0.6 million, and $0.2 million, respectively, are not included in the table above.

Note E - Convertible Preferre_2

Note E - Convertible Preferred Stock (Details Textual) $ / shares in Units, $ in Millions	Jan. 30, 2018USD ($)$ / sharesshares	Mar. 31, 2021	Sep. 30, 2021USD ($)$ / sharesshares	Dec. 31, 2020shares
Preferred Stock, Shares Authorized (in shares) | shares			1,000,000	1,000,000
Temporary Equity, Liquidation Preference Per Share (in dollars per share) | $ / shares			$ 183.42
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%	5.00%
Temporary Equity, Liquidation Preference			$ 1.8
Convertible Preferred Stock, Conversion Ratio		100.91
Series A Preferred Stock [Member] | Wipro [Member]
Stock Issued During Period, Shares, New Issues (in shares) | shares	9,926
Shares Issued, Price Per Share (in dollars per share) | $ / shares	$ 1,000
Stock Issued During Period, Value, New Issues	$ 9.9
Payments of Stock Issuance Costs	0.2
Proceeds from Issuance of Preferred Stock and Preference Stock	$ 9.9

Note F - Long-term Debt (Detail

Note F - Long-term Debt (Details Textual) - USD ($) $ in Thousands

May 05, 2021

May 11, 2020

Apr. 14, 2020

May 07, 2019

Jan. 09, 2018

Apr. 17, 2017

Sep. 30, 2021

Sep. 30, 2020

Jun. 30, 2020

Sep. 30, 2021

Sep. 30, 2020

Dec. 31, 2020

Letters of Credit Outstanding, Amount

$ 0

$ 0

Interest Expense, Debt, Total

63

$ 37

300

$ 400

Gain (Loss) on Extinguishment of Debt, Total

10,000

$ 0

Standby Letters of Credit [Member]

Long-term Line of Credit, Total

1,100

1,100

Texas Capital Facility [Member]

Long-term Line of Credit, Total

13,100

13,100

$ 17,100

Line of Credit Facility, Remaining Borrowing Capacity

800

$ 800

Texas Capital Credit Facility [Member]

Line of Credit Facility, Maximum Borrowing Capacity

$ 15,000

$ 19,000

$ 22,000

Debt Instrument, Term, Extension Period (Year)

1 year

1 year

1 year

1 year

Line of Credit Facility, Unused Capacity, Commitment Fee Percentage

0.50%

Line of Credit Facility, Collateral Fees, Percentage

0.50%

Interest Expense, Debt, Total

$ 100

Texas Capital Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member]

Debt Instrument, Basis Spread on Variable Rate

1.95%

Texas Capital Credit Facility [Member] | Prime Rate [Member]

Debt Instrument, Basis Spread on Variable Rate

0.75%

Texas Capital Credit Facility [Member] | Standby Letters of Credit [Member]

Line of Credit Facility, Maximum Borrowing Capacity

$ 5,000

Texas Capital Credit Facility [Member] | Revolving Credit Facility [Member]

Line of Credit Facility, Maximum Borrowing Capacity

$ 20,000

Paycheck Protection Program CARES Act [Member]

Proceeds from Notes Payable, Total

$ 10,000

Gain (Loss) on Extinguishment of Debt, Total

$ 10,000

Note F - Long-term Debt - Long-

Note F - Long-term Debt - Long-term Debt (Details) - USD ($) $ in Thousands	Sep. 30, 2021	Dec. 31, 2020
Total debt	$ 13,100	$ 27,100
Less: current portion of long-term debt	0	(4,926)
Long-term debt	13,100	22,174
Texas Capital Credit Facility [Member]
Total debt	13,100	17,100
Paycheck Protection Program CARES Act [Member]
Total debt	$ 0	$ 10,000

Note G - Stock-based Compensa_2

Note G - Stock-based Compensation (Details Textual) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Share-based Payment Arrangement, Expense	$ 0.3	$ 0.3	$ 1.1	$ 0.6

Note H - Components of Net Pe_3

Note H - Components of Net Periodic Benefit Cost (Details Textual) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020
Qualified Pension Plan [Member]
Defined Benefit Plan, Minimum Employer Contributions, Fiscal Year	$ 0.3
Defined Benefit Plan, Plan Assets, Contributions by Employer	0.3
Restoration Pension Plan [Member]
Defined Benefit Plan, Plan Assets, Benefits Paid	$ 1.3	$ 1.3

Note H - Components of Net Pe_4

Note H - Components of Net Periodic Benefit Cost - Net Pension Cost (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Interest cost	$ 1,168	$ 1,473	$ 3,504	$ 4,419
Expected return on plan assets	(1,688)	(1,384)	(5,064)	(4,152)
Recognized actuarial loss	860	812	2,580	2,436
Net periodic benefit cost	$ 340	$ 901	$ 1,020	$ 2,703

Note I - Income Taxes (Details

Note I - Income Taxes (Details Textual) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020	Dec. 31, 2020
Income Tax Expense (Benefit), Total	$ 172	$ (53)	$ 1,018	$ (12,863)
Effective Income Tax Rate Reconciliation, Percent, Total	3.80%	3.20%	7.20%	82.40%
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent	21.00%	21.00%	21.00%	21.00%
Expected Proceeds from Income Tax Refunds, Carryback of Loss			$ 7,600
State and Local Jurisdiction [Member]
Open Tax Year			2014 2015 2016 2017 2018 2019 2020
Foreign Tax Authority [Member]
Open Tax Year			2016 2017 2018 2019 2020
Tax Year 2019 [Member]
Proceeds from Income Tax Refunds					$ 6,400
Tax Year 2018 [Member]
Proceeds from Income Tax Refunds					$ 3,200

Note J - Earnings Per Share (De

Note J - Earnings Per Share (Details Textual) - shares shares in Thousands	3 Months Ended			9 Months Ended
	Sep. 30, 2021	Mar. 31, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Share-based Payment Arrangement, Option [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	43		100	49	100
Unvested Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	0		300	63	400
Convertible Preferred Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount (in shares)	1,000		1,000	1,000	1,000
Series A Preferred Stock [Member]
Preferred Stock, Dividend Rate, Percentage		5.00%		5.00%

Note J - Earnings Per Share - R

Note J - Earnings Per Share - Reconciliations of Basic and Diluted EPS (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2021	Jun. 30, 2021	Mar. 31, 2021	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2021	Sep. 30, 2020
Net income (loss)	$ 4,404	$ 10,569	$ (1,758)	$ (1,621)	$ (6,235)	$ 5,118	$ 13,215	$ (2,738)
Less: Preferred Stock dividends	125			125			372	372
Less: Earnings attributable to participating securities	543			0			1,661	0
Income (loss) attributable to common stockholders	3,736			(1,746)			11,182	(3,110)
Add back: Allocation of earnings to participating securities	543			0			1,661	0
Less: Re-allocation of earnings to participating securities considering potentially dilutive securities	(525)			0			(1,578)	0
Numerator for diluted EPS	$ 3,754			$ (1,746)			$ 11,265	$ (3,110)
Basic (in shares)	6,889			6,523			6,743	6,432
Diluted (in shares)	7,162			6,523			7,153	6,432
Basic (in dollars per share)	$ 0.54			$ (0.27)			$ 1.66	$ (0.48)
Diluted (in dollars per share)	$ 0.52			$ (0.27)			$ 1.57	$ (0.48)

Note K - Comprehensive Income_3

Note K - Comprehensive Income (Loss) - Changes in Accumulated Other Comprehensive Loss By Component (Details) - USD ($) $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2021	Jun. 30, 2021	Mar. 31, 2021	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2021	Sep. 30, 2020
Balance	$ (42,559)	$ (54,423)	$ (53,123)	$ (49,340)	$ (44,291)	$ (49,683)	$ (53,123)	$ (49,683)
Total other comprehensive (loss) income, net of tax	(390)	856	278	1,738	1,105	51	744	2,894
Balance	(38,387)	(42,559)	(54,423)	(48,960)	(49,340)	(44,291)	(38,387)	(48,960)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]
Balance			(68,544)			(63,887)	(68,544)	(63,887)
Other comprehensive income (loss), net of tax, before reclassifications							0	0
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss							2,457	1,827
Total other comprehensive (loss) income, net of tax							2,457	1,827
Balance	(66,087)			(62,060)			(66,087)	(62,060)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]
Balance			2,933			753	2,933	753
Other comprehensive income (loss), net of tax, before reclassifications							(1,713)	1,067
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss							0	0
Total other comprehensive (loss) income, net of tax							(1,713)	1,067
Balance	1,220			1,820			1,220	1,820
AOCI Attributable to Parent [Member]
Balance	(64,477)	(65,333)	(65,611)	(61,978)	(63,083)	(63,134)	(65,611)	(63,134)
Other comprehensive income (loss), net of tax, before reclassifications							(1,713)	1,067
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive loss							2,457	1,827
Total other comprehensive (loss) income, net of tax	(390)	856	278	1,738	1,105	51	744	2,894
Balance	$ (64,867)	$ (64,477)	$ (65,333)	$ (60,240)	$ (61,978)	$ (63,083)	$ (64,867)	$ (60,240)

Note L - Litigation and Conti_2

Note L - Litigation and Contingencies (Details Textual) $ in Thousands	Sep. 30, 2021USD ($)
Estimated Litigation Liability	$ 0

Note N - Restructuring Activi_3

Note N - Restructuring Activities (Details Textual) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Restructuring Charges, Total	$ 937	$ 1,419	$ 4,880	$ 8,005
Restructuring and Related Cost, Expected Cost, Total	27,100		27,100
Restructuring and Related Cost, Cost Incurred to Date	26,100		26,100
Restructuring and Related Cost, Expected Cost Remaining	1,000		1,000
Employee Severance [Member]
Restructuring Charges, Total	116	641	1,530	2,053
Lease Impairment and Termination Charges [Member]
Restructuring Charges, Total	425	0	718	2,974
Facility Closing [Member]
Restructuring Charges, Total	404	624	2,634	1,990
Capital Losses from Asset Disposal [Member]
Restructuring Charges, Total	$ (8)	$ 154	$ (2)	$ 1,294

Note N - Restructuring Activi_4

Note N - Restructuring Activities - Restructuring Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Restructuring expense	$ 937	$ 1,419	$ 4,880	$ 8,005
Adjustment to Contract Termination Fee [Member]
Restructuring expense	0	0	0	(306)
Employee Severance [Member]
Restructuring expense	116	641	1,530	2,053
Lease Impairment and Termination Charges [Member]
Restructuring expense	425	0	718	2,974
Capital Losses from Asset Disposal [Member]
Restructuring expense	(8)	154	(2)	1,294
Facility Closing [Member]
Restructuring expense	404	624	2,634	1,990
Facility, Asset Impairment and Other Expense [Member]
Restructuring expense	$ 821	$ 778	$ 3,350	$ 6,258

Note N - Restructuring Activi_5

Note N - Restructuring Activities - Changes in Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Beginning Balance:	$ 958	$ 1,472	$ 553	$ 1,921
Additions	97	1,187	1,528	5,167
Payments and adjustments	(421)	(1,873)	(1,447)	(6,302)
Ending Balance:	634	786	634	786
Contract Termination [Member]
Beginning Balance:	0	695	0	1,491
Additions	0	0	0	0
Payments and adjustments	0	(695)	0	(1,491)
Ending Balance:	0	0	0	0
Employee Severance [Member]
Beginning Balance:	937	775	549	360
Additions	113	611	1,527	2,022
Payments and adjustments	(421)	(608)	(1,447)	(1,604)
Ending Balance:	629	778	629	778
Facility, Asset Impairment and Other Expense [Member]
Beginning Balance:	21	2	4	70
Additions	(16)	576	1	3,145
Payments and adjustments	0	(570)	0	(3,207)
Ending Balance:	$ 5	$ 8	$ 5	$ 8

Note O - Segment Reporting (Det

Note O - Segment Reporting (Details Textual) $ in Millions	9 Months Ended
	Sep. 30, 2021USD ($)
Number of Operating Segments	3
Fulfillment and Logistics Services [Member]
Litigation Settlement, Amount Awarded from Other Party	$ 0.8

Note O - Segment Reporting - Fi

Note O - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2021	Sep. 30, 2020	Sep. 30, 2021	Sep. 30, 2020
Revenues		$ 49,597	$ 47,702	$ 142,610	$ 129,825
Segment Operating Expense		43,827	44,757	130,986	129,123
Restructuring expense		937	1,419	4,880	8,005
Contribution margin		4,833	1,526	6,744	(7,303)
Overhead Allocation		0	0	0	0
EBITDA		4,833	1,526	6,744	(7,303)
Depreciation		607	741	1,968	2,905
Operating income		4,226	785	4,776	(10,208)
Intersegment Eliminations [Member]
Revenues		0	0	0	0
Segment Operating Expense		0	0	0	0
Restructuring expense		937	1,419	4,880	8,005
Contribution margin		(937)	(1,419)	(4,880)	(8,005)
Overhead Allocation		0	0	0	0
EBITDA		(937)	(1,419)	(4,880)	(8,005)
Depreciation		0	0	0	0
Operating income		(937)	(1,419)	(4,880)	(8,005)
Corporate, Non-Segment [Member]
Revenues		0	0	0	0
Segment Operating Expense		5,108	4,433	16,037	15,064
Restructuring expense		0	0	0	0
Contribution margin		(5,108)	(4,433)	(16,037)	(15,064)
Overhead Allocation		(2,399)	(2,886)	(8,052)	(9,372)
EBITDA		(2,709)	(1,547)	(7,985)	(5,692)
Depreciation		113	139	363	477
Operating income		(2,822)	(1,686)	(8,348)	(6,169)
Marketing Services [Member] | Operating Segments [Member]
Revenues		14,729	15,217	41,815	41,682
Segment Operating Expense		10,937	12,835	33,355	34,406
Restructuring expense		0	0	0	0
Contribution margin		3,792	2,382	8,460	7,276
Overhead Allocation		1,020	1,173	3,380	3,806
EBITDA		2,772	1,209	5,080	3,470
Depreciation		117	141	412	463
Operating income		2,655	1,068	4,668	3,007
Customer Care [Member] | Operating Segments [Member]
Revenues		19,768	17,933	55,503	41,640
Segment Operating Expense		15,087	14,097	43,299	34,669
Restructuring expense		0	0	0	0
Contribution margin		4,681	3,836	12,204	6,971
Overhead Allocation		667	827	2,240	2,629
EBITDA		4,014	3,009	9,964	4,342
Depreciation		195	323	652	780
Operating income		3,819	2,686	9,312	3,562
Fulfillment and Logistics Services [Member] | Operating Segments [Member]
Revenues	[1]	15,100	14,552	45,292	46,503
Segment Operating Expense	[1]	12,695	13,392	38,295	44,984
Restructuring expense	[1]	0	0	0	0
Contribution margin	[1]	2,405	1,160	6,997	1,519
Overhead Allocation	[1]	712	886	2,432	2,937
EBITDA	[1]	1,693	274	4,565	(1,418)
Depreciation	[1]	182	138	541	1,185
Operating income	[1]	$ 1,511	$ 136	$ 4,024	$ (2,603)
[1]	Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.