Loans and Accounts Receivable | 3 . Loans and Accounts Receivable The Company’s lending and charge payment card products result in the generation of Card Member loans and Card Member receivables, respectively. Card Member loans by segment and Other loans as of September 30 , 2017 and December 31, 2016 consisted of: (Millions) 2017 2016 U.S. Consumer Services (a) $ 49,326 $ 48,758 International Consumer and Network Services 7,823 6,971 Global Commercial Services 10,729 9,536 Card Member loans 67,878 65,265 Less: Reserve for losses 1,502 1,223 Card Member loans, net $ 66,376 $ 64,042 Other loans, net (b) $ 2,268 $ 1,419 Includes approximately $ 24.2 billion and $ 26.1 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of September 30 , 2017 and December 31, 2016 , respectively. Other loans primarily represent personal and commercial financing products . Other loans are presented net of reserves for losses of $ 64 million and $ 42 million as of September 30 , 2017 and December 31, 2016 , respectively. Card Member accounts receivable by segment and Other receivables as of September 30 , 2017 and December 31, 2016 consisted of: (Millions) 2017 2016 U.S. Consumer Services (a) $ 11,192 $ 12,302 International Consumer and Network Services 6,512 5,966 Global Commercial Services 33,810 29,040 Card Member receivables 51,514 47,308 Less: Reserve for losses 512 467 Card Member receivables, net $ 51,002 $ 46,841 Other receivables, net (b) $ 2,701 $ 3,232 Includes $ 7.8 billion and $ 8.9 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of September 30 , 2017 and December 31, 2016 , respectively. Other receivables primarily r epresent amounts related to (i) Global Network Services partner banks for items such as royalty and franchise fees, (ii) tax-related receivables, (iii) certain merchants for billed discount revenue, and ( iv ) loyalty coalition partners for points issued, as well as program part icipation and servicing fees. Other receivables are presented net of r eserves for losses of $ 32 million and $ 45 million as of September 30 , 2017 and December 31, 2016 , respectively. Card Member Loans and Card Member Receivables Aging Generally, a Card Member account is considered past due if payment is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of September 30 , 2017 and December 31, 2016 : 2017 (Millions) Current 30-59 Days Past Due 60-89 Days Past Due 90+ Days Past Due Total Card Member Loans: U.S. Consumer Services $ 48,707 $ 183 $ 128 $ 308 $ 49,326 International Consumer and Network Services 7,698 39 27 59 7,823 Global Commercial Services Global Small Business Services 10,556 36 24 59 10,675 Global Corporate Payments (a) (b) (b) (b) ― 54 Card Member Receivables: U.S. Consumer Services 11,055 51 26 60 11,192 International Consumer and Network Services 6,424 28 18 42 6,512 Global Commercial Services Global Small Business Services $ 15,651 $ 75 $ 50 $ 102 $ 15,878 Global Corporate Payments (a) (b) (b) (b) $ 153 $ 17,932 2016 (Millions) Current 30-59 Days Past Due 60-89 Days Past Due 90+ Days Past Due Total Card Member Loans: U.S. Consumer Services $ 48,216 $ 156 $ 119 $ 267 $ 48,758 International Consumer and Network Services 6,863 32 24 52 6,971 Global Commercial Services Global Small Business Services 9,378 34 23 49 9,484 Global Corporate Payments (a) (b) (b) (b) ― 52 Card Member Receivables: U.S. Consumer Services 12,158 45 30 69 12,302 International Consumer and Network Services 5,888 22 15 41 5,966 Global Commercial Services Global Small Business Services $ 14,047 $ 77 $ 47 $ 102 $ 14,273 Global Corporate Payments (a) (b) (b) (b) $ 135 $ 14,767 For Global Corporate Payments ( GCP ) Card Member loans and receivables in Global Commercial Services ( GCS ) , delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 9 0 days past billing, the associated Card Member loan and receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b). Delinquency data for periods other than 90 days past billing i s not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances. C redit Quality Indicators for Card Member Loans and Receivables The following tables present the key credit quality indicators as of or for the nine months ended September 30 : 2017 2016 Net Write-Off Rate Net Write-Off Rate Principal Only (a) Principal, Interest & Fees (a) 30+ Days Past Due as a % of Total Principal Only (a) Principal, Interest & Fees (a) 30+ Days Past Due as a % of Total Card Member Loans: U.S. Consumer Services 1.7 % 2.0 % 1.3 % 1.5 % 1.8 % 1.1 % International Consumer and Network Services 2.1 % 2.6 % 1.6 % 2.0 % 2.5 % 1.7 % Global Small Business Services 1.6 % 1.9 % 1.1 % 1.4 % 1.7 % 1.1 % Card Member Receivables: U.S. Consumer Services 1.3 % 1.5 % 1.2 % 1.4 % 1.6 % 1.4 % International Consumer and Network Services 2.1 % 2.2 % 1.4 % 2.1 % 2.3 % 1.5 % Global Small Business Services 1.6 % 1.8 % 1.4 % 1.6 % 1.8 % 1.5 % 2017 2016 Net Loss Ratio as a % of Charge Volume 90+ Days Past Billing as a % of Receivables Net Loss Ratio as a % of Charge Volume 90+ Days Past Billing as a % of Receivables Card Member Receivables: Global Corporate Payments 0.10 % 0.9 % 0.09 % 0.8 % The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company considers uncollectible interest and/or fees in estimating its reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented. Impaired Card Member Loans and Receivables Impaired Card Member loans and receivables are individual larger balance or homogeneous pools of smal ler balance loans and receivables for which it is probable that the Company will be unable to collect all amounts due according to the original contractual terms of the Card Member agreement. In certain cases, these Card Member loans and receivables are in cluded in one of the Company’s various Troubled Debt Restructuring (TDR) modification programs. The following tables provide additional information with respect to the Company’s impaired Card Member loans and receivables. Impaired Card Member receivables are not significant for International Consumer and Network Services ( ICNS ) as of September 30 , 2017 and December 31, 2016 ; therefore, th is segment’s receivables are not included in the following tables . As of September 30, 2017 Accounts Classified as a TDR (c) 2017 (Millions) Over 90 days Past Due & Accruing Interest (a) Non-Accruals (b) In Program (d) Out of Program (e) Total Impaired Balance Unpaid Principal Balance Allowance for TDRs Card Member Loans: U.S. Consumer Services $ 206 $ 158 $ 162 $ 131 $ 657 $ 593 $ 48 International Consumer and Network Services 59 ― ― ― 59 58 ― Global Commercial Services 37 32 28 26 123 113 9 Card Member Receivables: U.S. Consumer Services ― ― 12 9 21 21 4 Global Commercial Services ― ― 31 16 47 47 8 Total $ 302 $ 190 $ 233 $ 182 $ 907 $ 832 $ 69 As of December 31, 2016 Accounts Classified as a TDR (c) 2016 (Millions) Over 90 days Past Due & Accruing Interest (a) Non-Accruals (b) In Program (d) Out of Program (e) Total Impaired Balance Unpaid Principal Balance Allowance for TDRs Card Member Loans: U.S. Consumer Services $ 178 139 165 129 611 558 51 International Consumer and Network Services 52 ― ― ― 52 51 ― Global Commercial Services 30 30 26 26 112 103 9 Card Member Receivables: U.S. Consumer Services ― ― 11 6 17 17 7 Global Commercial Services ― ― 28 10 38 38 21 Total $ 260 $ 169 $ 230 $ 171 $ 830 $ 767 $ 88 The Company’s policy is generally to accrue interest through the date of write-off (typically 180 days past due). The Company establishes reserves for interest that it believes will not be collected. Amounts presented exclude Card Member loans classified as a TDR. Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR . Accounts classified as a TDR include $ 15 million and $ 20 million that are over 90 days past due and accruing interest and $ 6 million and $ 11 million that are non-accruals as of September 30 , 2017 and December 31, 2016 , respectively. In Program TDRs include Card Member accounts that are currently enrolled in a modification program. Out of Program TDRs include $139 million and $ 132 million of Card Member accounts that have successfully completed a modification prog r am and $43 million and $39 million of Card Member accounts that were not in compliance with the terms of the modification programs as of September 30 , 2017 and December 31, 2016 , respectively . The following table provides information with respect to the Company’s average balances of, and interest income recognized from, impaired Card Member loans and the average balances of impaired Card Member receivables for the three and nine months ended September 30 : Three Months Ended September 30, 2017 Nine Months Ended September 30, 2017 (Millions) Average Balance Interest Income Recognized Average Balance Interest Income Recognized Card Member Loans: U.S. Consumer Services $ 636 $ 17 $ 626 $ 49 International Consumer and Network Services 59 4 56 12 Global Commercial Services 122 5 119 13 Card Member Receivables: U.S. Consumer Services 20 ― 19 ― Global Commercial Services 44 ― 42 ― Total $ 881 $ 26 $ 862 $ 74 Three Months Ended September 30, 2016 Nine Months Ended September 30, 2016 (Millions) Average Balance Interest Income Recognized Average Balance Interest Income Recognized Card Member Loans: U.S. Consumer Services $ 587 $ 14 $ 555 $ 38 International Consumer and Network Services 53 4 52 12 Global Commercial Services 111 4 102 10 Card Member Receivables: U.S. Consumer Services 13 ― 13 ― Global Commercial Services 29 ― 24 ― Total $ 793 $ 22 $ 746 $ 60 Card Member Loans and Receivables Modified as TDRs The following table provides additional information with respect to the U.S. Consumer Services ( USCS ) and GCS Card Member loans and receivables mo dified as TDRs for the three and nine months ended September 30 , 2017 and 2016 . The ICNS Card Member loans and receivables modifications were not significant; therefore, this segment is not included in the following TDR disclosures. Three Months Ended Nine Months Ended September 30, 2017 September 30, 2017 Number of Accounts (in thousands) Outstanding Balances ($ in millions) (a) Average Interest Rate Reduction (% Points) Average Payment Term Extension (# of Months) Number of Accounts (in thousands) Outstanding Balances ($ in millions) (a) Average Interest Rate Reduction (% Points) Average Payment Term Extension (# of Months) Troubled Debt Restructurings: Card Member Loans 8 $ 57 9 (b) 23 $ 160 10 (b) Card Member Receivables 1 18 (c) 31 4 64 (c) 27 Total 9 $ 75 27 $ 224 Three Months Ended Nine Months Ended September 30, 2016 September 30, 2016 Number of Accounts (in thousands) Outstanding Balances ($ in millions) (a) Average Interest Rate Reduction (% Points) Average Payment Term Extension (# of Months) Number of Accounts (in thousands) Outstanding Balances ($ in millions) (a) Average Interest Rate Reduction (% Points) Average Payment Term Extension (# of Months) Troubled Debt Restructurings: Card Member Loans 8 $ 56 9 (b) 23 $ 163 10 (b) Card Member Receivables 2 29 (c) 19 7 94 (c) 17 Total 10 $ 85 30 $ 257 Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. For Card Member loans, there have been no payment term extensions. The Company does not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing. The following table provides information with respect to the USCS and GCS Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months o f modification, for the three and nine months ended September 30 , 2017 and 2016 . A Card Member is considered in default of a modification program after one and up to two misse d payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. Three Months Ended Nine Months Ended September 30, 2017 September 30, 2017 Number of Accounts (in thousands) Aggregated Outstanding Balances Upon Default ($ in millions) (a) Number of Accounts (in thousands) Aggregated Outstanding Balances Upon Default ($ in millions) (a) Troubled Debt Restructurings That Subsequently Defaulted: Card Member Loans 2 $ 9 5 $ 30 Card Member Receivables 1 2 3 4 Total 3 $ 11 8 $ 34 Three Months Ended Nine Months Ended September 30, 2016 September 30, 2016 Number of Accounts (in thousands) Aggregated Outstanding Balances Upon Default ($ in millions) (a) Number of Accounts (in thousands) Aggregated Outstanding Balances Upon Default ($ in millions) (a) Troubled Debt Restructurings That Subsequently Defaulted: Card Member Loans 3 $ 12 5 $ 30 Card Member Receivables 1 1 3 3 Total 4 $ 13 8 $ 33 The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables. |