Loans and Accounts Receivable | 3 . Loans and Accounts Receivable Our lending and charge payment card products result in the generation of Card Member loans and Card Member receivables, respectively. Card Member loans by segment and Other loans as of March 31 , 2019 and December 31, 2018 consisted of: (Millions) 2019 2018 Global Consumer Services Group (a) $ 67,938 $ 69,458 Global Commercial Services 13,057 12,396 Card Member loans 80,995 81,854 Less: Reserve for losses 2,121 2,134 Card Member loans, net $ 78,874 $ 79,720 Other loans, net (b) $ 3,965 $ 3,676 Includes approximately $ 31.5 billion and $ 33.2 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of March 31 , 2019 and December 31, 2018 , respectively. Other loans primarily represent consumer and commercial non-card financing products. Other loans are presented net of reserves for losses of $ 129 million and $ 124 million as of March 31 , 2019 and December 31, 2018 , respectively. Card Member accounts receivable by segment and Other receivables as of March 31 , 2019 and December 31, 2018 consisted of: (Millions) 2019 2018 Global Consumer Services Group (a) $ 19,929 $ 21,455 Global Commercial Services 36,906 34,438 Card Member receivables 56,835 55,893 Less: Reserve for losses 608 573 Card Member receivables, net $ 56,227 $ 55,320 Other receivables, net (b) $ 3,128 $ 2,907 Includes $ 7.8 billion and $ 8.5 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of March 31 , 2019 and December 31, 2018 , respectively. Other receivables primarily r epresent amounts related to (i) Global Network Services partner s for items such as royalty and franchise fees, (ii) tax-related receivables, (iii) certain merchants for billed discount revenue, and ( iv ) loyalty coalition partners for points issued, as well as program participation a nd servicing fees. Other receivables are presented net of r eserves fo r losses of $ 25 million as of both March 31 , 2019 and De cember 31, 2018 . Card Member Loans and Card Member Receivables Aging Generally, a Card Member account is considered past due if payment is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of March 31 , 2019 and December 31, 2018 : 2019 (Millions) Current 30-59 Days Past Due 60-89 Days Past Due 90+ Days Past Due Total Card Member Loans: Global Consumer Services Group $ 66,916 $ 286 $ 216 $ 520 $ 67,938 Global Commercial Services Global Small Business Services 12,824 53 38 76 12,991 Global Corporate Payments (a) (b) (b) (b) ― 66 Card Member Receivables: Global Consumer Services Group 19,667 85 58 119 19,929 Global Commercial Services Global Small Business Services $ 17,061 $ 105 $ 62 $ 119 $ 17,347 Global Corporate Payments (a) (b) (b) (b) $ 125 $ 19,559 2018 (Millions) Current 30-59 Days Past Due 60-89 Days Past Due 90+ Days Past Due Total Card Member Loans: Global Consumer Services Group $ 68,442 $ 290 $ 220 $ 506 $ 69,458 Global Commercial Services Global Small Business Services 12,195 51 32 73 12,351 Global Corporate Payments (a) (b) (b) (b) ― 45 Card Member Receivables: Global Consumer Services Group 21,207 80 50 118 21,455 Global Commercial Services Global Small Business Services $ 16,460 $ 101 $ 53 $ 114 $ 16,728 Global Corporate Payments (a) (b) (b) (b) $ 129 $ 17,710 For Global Corporate Payments Card Member loans and receivables in Global Commercial Services ( GCS ) , delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement d ate. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days pas t billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b). Delinquency data for periods other than 90 + days past billin g is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances. Credit Quality Indicators for Card Member Loans and Receivables The following tables present the key credit quality indicators as of or for the three months ended March 31 : 2019 2018 Net Write-Off Rate Net Write-Off Rate Principal Only (a) Principal, Interest & Fees (a) 30+ Days Past Due as a % of Total Principal Only (a) Principal, Interest & Fees (a) 30+ Days Past Due as a % of Total Card Member Loans: Global Consumer Services Group 2.3 % 2.8 % 1.5 % 2.0 % 2.4 % 1.4 % Global Small Business Services 1.8 % 2.1 % 1.3 % 1.6 % 1.9 % 1.3 % Card Member Receivables: Global Consumer Services Group 1.7 % 1.9 % 1.3 % 1.6 % 1.7 % 1.4 % Global Small Business Services 1.9 % 2.1 % 1.6 % 1.7 % 1.9 % 1.8 % 2019 2018 Net Loss Ratio as a % of Charge Volume 90+ Days Past Billing as a % of Receivables Net Loss Ratio as a % of Charge Volume 90+ Days Past Billing as a % of Receivables Card Member Receivables: Global Corporate Payments 0.08 % 0.6 % 0.10 % 0.8 % We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible intere st and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented. Impaired Card Member Loans and Receivables Impaired Card Member loans and receivables are individual larger balance or homogeneous pools of smal ler balance loans and receivables for which it is probable that we will be unable to collect all amounts due according to the original contractual terms of the Card Member agreement. In certain cases, these Card Member loans and receivables are in cluded in one of our various Troubled Debt Restructuring (TDR) modification programs. Impaired Card Member loans and receivables outside the U.S. are not significant as of March 31, 2019 and December 31, 2018 ; therefore, such loans and receivables are not included in the following tables unless otherwise noted. The following tables provide additional informati on with respect to our impaired Card Member loans and receivables as of March 31 , 2019 and December 31, 2018 : As of March 31, 2019 Accounts Classified as a TDR (c) 2019 (Millions) Over 90 days Past Due & Accruing Interest (a) Non-Accruals (b) In Program (d) Out of Program (e) Total Impaired Balance Unpaid Principal Balance Allowance for TDRs Card Member Loans: Global Consumer Services Group (f) $ 348 $ 250 $ 354 $ 137 $ 1,089 $ 972 $ 93 Global Commercial Services 43 49 67 30 189 176 15 Card Member Receivables: Global Consumer Services Group ― ― 35 12 47 47 3 Global Commercial Services ― ― 70 28 98 97 4 Total $ 391 $ 299 $ 526 $ 207 $ 1,423 $ 1,292 $ 115 As of December 31, 2018 Accounts Classified as a TDR (c) 2018 (Millions) Over 90 days Past Due & Accruing Interest (a) Non-Accruals (b) In Program (d) Out of Program (e) Total Impaired Balance Unpaid Principal Balance Allowance for TDRs Card Member Loans: Global Consumer Services Group (f) $ 344 $ 236 $ 313 $ 131 $ 1,024 $ 923 $ 80 Global Commercial Services 43 43 59 29 174 161 14 Card Member Receivables: Global Consumer Services Group ― ― 29 13 42 42 2 Global Commercial Services ― ― 61 25 86 86 5 Total $ 387 $ 279 $ 462 $ 198 $ 1,326 $ 1,212 $ 101 Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude Card Member loans classified as a TDR. Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection ag encies for which we have ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR. Accounts classified as a T DR include $ 20 million and $ 17 million that are over 90 days past due and accruing interest and $ 12 million and $ 6 mill ion that are non-accruals as of March 31 , 2019 and December 31, 2018 , respectively . In Progr am TDRs include Card Member accounts that are currently enrolled in a modification program. Out of Program TDRs include $156 million and $ 148 million of Card Member accounts that have successfully completed a modification progr am and $51 million and $50 m illion of Card Member accounts that were not in compliance with the terms of the modification programs as of March 31 , 2019 and December 31, 2018 , respectively . G lobal Consumer Services Group (G CSG ) includes balances outside the U.S . of $77 milli on and $69 million that are over 90 days and accruing interest and $64 million and $68 millio n in unpaid principal as of March 31, 2019 and December 31, 2018, respectively. The following table provides information with respect to our average balances and in terest income recognized from i mpaired Card Member loans and the average balances of impaired Card Member receivables for the three months ended March 31: 2019 2018 Interest Interest Average Income Average Income (Millions) Balance Recognized Balance Recognized Card Member Loans: Global Consumer Services Group $ 1,057 $ 31 $ 801 $ 26 Global Commercial Services 181 6 136 5 Card Member Receivables: Global Consumer Services Group 45 ― 27 ― Global Commercial Services 92 ― 63 ― Total $ 1,375 $ 37 $ 1,027 $ 31 Card Member Loans and Receivables Modified as TDRs The following table provides additional information with respect to Card Member loans and receivables mo dified as TDRs for the three months ended March 31 , 2019 and 2018 . Three Months Ended March 31, 2019 Number of Outstanding Average Interest Average Payment Accounts Balances (a) Rate Reduction Term Extensions (in thousands) ($ in millions) (% Points) (# of Months) Troubled Debt Restructurings: Card Member Loans 17 $ 128 13 (b) Card Member Receivables 2 40 (c) 27 Total 19 $ 168 Three Months Ended March 31, 2018 Number of Outstanding Average Interest Average Payment Accounts Balances (a) Rate Reduction Term Extensions (in thousands) ($ in millions) (% Points) (# of Months) Troubled Debt Restructurings: Card Member Loans 11 $ 81 11 (b) Card Member Receivables 1 29 (c) 28 Total 12 $ 110 Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. Modifications did not reduce the principal balance. For Card Member loans, there have been no payment term extensions. We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing. The followin g table provides info rmation with respect to Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months o f modification. A Card Member is considered in default of a modification program after one and up to two missed pa yments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. Three Months Ended March 31, 2019 2018 Number of Accounts Aggregated Outstanding Balances Upon Default (a) Number of Accounts Aggregated Outstanding Balances Upon Default (a) (thousands) (millions) (thousands) (millions) Troubled Debt Restructurings That Subsequently Defaulted: Card Member Loans 2 $ 17 2 $ 9 Card Member Receivables 1 4 1 2 Total 3 $ 21 3 $ 11 The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables. |