GP Strategies (GPX) 10-Q 6 May 21 2021 Q1 Quarterly report Financial data

Cover

Cover - shares	3 Months Ended
	Mar. 31, 2021	Apr. 29, 2021
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2021
Document Transition Report	false
Entity File Number	1-7234
Entity Registrant Name	GP STRATEGIES CORPORATION
City Area Code	(443)
Local Phone Number	367-9600
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		17,445,756
Entity Filer Category	Accelerated Filer
Entity Emerging Growth Company	false
Entity Small Business	false

Document And Entity Information

Document And Entity Information	3 Months Ended
	Mar. 31, 2021
Cover [Abstract]
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2021
Document Transition Report	false
Entity File Number	1-7234
Entity Registrant Name	GP STRATEGIES CORPORATION
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	52-0845774
Entity Address, Address Line One	70 Corporate Center
Entity Address, Address Line Two	11000 Broken Land Parkway, Suite 300,
Entity Address, City or Town	Columbia
Entity Address, State or Province	MD
Entity Address, Postal Zip Code	21044
City Area Code	(443)
Local Phone Number	367-9600
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Title of 12(b) Security	Common Stock, par value $0.01 per share
Trading Symbol	GPX
Security Exchange Name	NYSE
Entity Central Index Key	0000070415
Current Fiscal Year End Date	--12-31
Amendment Flag	false
Document Fiscal Period Focus	Q1
Document Fiscal Year Focus	2021

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Assets
Cash	$ 10,758	$ 23,076
Accounts and other receivables, less allowance for credit losses of $2,964 in 2021 and $3,086 in 2020	87,230	110,575
Unbilled revenue	40,990	28,100
Prepaid expenses and other current assets	19,504	15,186
Assets held for sale	42,339	42,463
Total current assets	200,821	219,400
Property, plant and equipment	20,485	20,765
Accumulated depreciation	(16,195)	(16,115)
Property, plant and equipment, net	4,290	4,650
Operating lease right-of-use assets	19,025	20,862
Goodwill	120,187	120,589
Intangible assets, net	5,127	5,656
Other assets	9,290	10,619
Total assets	358,740	381,776
Liabilities and Stockholders’ Equity
Accounts payable and accrued expenses	75,724	91,572
Deferred revenue	19,583	16,509
Current portion of operating lease liabilities	5,049	5,523
Liabilities held for sale	7,487	5,868
Total current liabilities	107,843	119,472
Long-term debt	0	12,748
Long-term portion of operating lease liabilities	14,615	16,260
Other liabilities	9,686	9,950
Total liabilities	132,144	158,430
Stockholders’ equity:
Common stock, par value $0.01 per share	174	173
Additional paid-in capital	104,664	103,225
Retained earnings	140,020	138,296
Treasury stock at cost	0	(25)
Accumulated other comprehensive loss	(18,262)	(18,323)
Total stockholders’ equity	226,596	223,346
Total Liabilities and Stockholders' Equity	$ 358,740	$ 381,776

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Statement of Financial Position [Abstract]
Accounts and other receivables, allowance for doubtful accounts (in dollars)	$ 2,964	$ 3,086
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Income Statement [Abstract]
Revenue	$ 114,551	$ 128,281
Cost of revenue	93,110	110,667
Gross profit	21,441	17,614
General and administrative expenses	14,836	17,284
Sales and marketing expenses	2,468	1,839
Restructuring charges	699	0
Gain (Loss) On Change In Fair Value Of Contingent Consideration, Net	269	0
Gain on sale of business	0	1,064
Operating income (loss)	3,169	(445)
Interest expense	181	978
Other expense	823	500
Income (loss) before income tax expense (benefit)	2,165	(1,923)
Income tax expense (benefit)	441	(629)
Net income (loss)	$ 1,724	$ (1,294)
Basic weighted average shares outstanding (in shares)	17,325	17,082
Diluted weighted average shares outstanding (in shares)	18,153	17,117
Per common share data:
Basic earnings per share (in dollars per share)	$ 0.10	$ (0.08)
Diluted earnings per share (in dollars per share)	$ 0.09	$ (0.08)

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Income - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Statement of Comprehensive Income [Abstract]
Net income (loss)	$ 1,724	$ (1,294)
Foreign currency translation adjustments	61	(7,155)
Comprehensive income (loss)	$ 1,785	$ (8,449)

Condensed Consolidated Statem_3

Condensed Consolidated Statement of Stockholders Equity Statement - USD ($) $ in Thousands	Total	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings	Treasury Stock [Member]	AOCI Attributable to Parent [Member]
Beginning balance at Dec. 31, 2019	$ 209,914	$ 172	$ 102,319	$ 131,228	$ (4,070)	$ (19,735)
Net Income (Loss) Available to Common Stockholders, Basic				(1,294)
Net income (loss)	(1,294)
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent	(7,155)					(7,155)
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax	(7,155)
Adjustments to Additional Paid in Capital, Share-based Compensation, Requisite Service Period Recognition			441
Stock Granted, Value, Share-based Compensation, Net of Forfeitures	441
Adjustments To Additional Paid In Capital Share Based Compensation Employer Contributions To Retirement Plan	815		(1,062)		1,877
Stock Issued During Period, Value, Share-based Compensation, Net of Forfeitures	(229)		(1,048)		819
Ending balance at Mar. 31, 2020	202,492	172	100,650	129,934	(1,374)	(26,890)
Beginning balance at Dec. 31, 2020	223,346	173	103,225	138,296	(25)	(18,323)
Net Income (Loss) Available to Common Stockholders, Basic				1,724
Net income (loss)	1,724
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent	61					61
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax	61
Adjustments to Additional Paid in Capital, Share-based Compensation, Requisite Service Period Recognition			929
Stock Granted, Value, Share-based Compensation, Net of Forfeitures	929
Adjustments To Additional Paid In Capital Share Based Compensation Employer Contributions To Retirement Plan	738	1	737		0
Stock Issued During Period, Value, Share-based Compensation, Net of Forfeitures	(202)		(227)		25
Ending balance at Mar. 31, 2021	$ 226,596	$ 174	$ 104,664	$ 140,020	$ 0	$ (18,262)

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Cash flows from operating activities:
Net income (loss)	$ 1,724	$ (1,294)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Change in fair value of contingent consideration, net	269	0
Gain on sale of business	0	(1,064)
Depreciation and amortization	1,472	2,177
Deferred income taxes	(215)	(414)
Non-cash compensation expense	1,667	1,256
Changes in other operating items:
Accounts and other receivables	23,704	25,290
Unbilled revenue	(12,875)	(5,252)
Prepaid expenses and other assets	(1,211)	(3,602)
Accounts payable, accrued expenses and net change in operating leases	(18,290)	(10,917)
Deferred revenue	3,561	4,429
Other	758	(762)
Net cash provided by operating activities	564	9,847
Cash flows from investing activities:
Additions to property, plant and equipment	(455)	(467)
Proceeds from sale of business	0	3,328
Capitalized software development costs and other	0	24
Net cash provided by (used in) investing activities	(455)	2,837
Cash flows from financing activities:
Proceeds from long-term debt	43,700	62,187
Repayment of long-term debt	(56,446)	(70,220)
Change in negative cash book balance	0	(3,701)
Other financing activities	(203)	(8)
Net cash used in financing activities	(12,949)	(11,742)
Effect of exchange rate changes on cash and cash equivalents	522	(76)
Net increase (decrease) in cash	(12,318)	866
Cash at beginning of period	23,076	8,159
Cash at end of period	10,758	9,025
Supplemental disclosures of cash flow information:
Cash paid during the period for interest	192	938
Cash paid during the period for income taxes	$ 405	$ 570

Basis of Presentation

Basis of Presentation	3 Months Ended
	Mar. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of Presentation GP Strategies is a leading workforce transformation partner. References in this report to “GP Strategies,” the “Company,” “we” and “our” are to GP Strategies Corporation and its subsidiaries, collectively. The accompanying condensed consolidated balance sheet as of March 31, 2021, the condensed consolidated statements of operations, comprehensive income (loss) and stockholders' equity for the three months ended March 31, 2021 and 2020, and the condensed consolidated statements of cash flows for the three months ended March 31, 2021 and 2020 have not been audited, but have been prepared in conformity with U.S. generally accepted accounting principles (U.S. GAAP) for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements for the year ended December 31, 2020, as presented in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2020. In the opinion of management, this interim information includes all material adjustments, which are of a normal and recurring nature, necessary for a fair presentation. The results for the 2021 interim period are not necessarily indicative of results to be expected for the entire year. Effective July 1, 2020, we began managing our business under a new organizational structure on a regional basis through our three geographic markets, North America, Europe Middle East Africa (EMEA) and Emerging Markets (Latin America and Asia Pacific countries). These became our reportable segments in the third quarter of 2020. Prior to this change, our reportable segments consisted of two global practices, Workforce Excellence and Business Transformation Services, which focused on providing similar and/or complementary products and services across our diverse customer base within target markets. Effective January 1, 2021 as a result of a change in management, we transferred one of our businesses from our North America segment to our EMEA segment. In addition, we realigned some of our businesses between our North America Organizational Performance Solutions (OPS) and North America Technical Performance Solutions (TPS) solutions to more accurately align with their focus industries. We have reclassified the segment financial information herein for the prior year periods to reflect the changes in our segment reporting and conform to the current year's presentation. The condensed consolidated financial statements include the operations of the Company and its subsidiaries. All significant intercompany balances and transactions have been eliminated. Certain prior year amounts have been reclassified to conform with the current year presentation. Use of Estimates and Assumptions The preparation of financial statements in conformity with U.S. GAAP requires us to employ estimates and make assumptions that affect the reported amounts of certain assets and liabilities, the revenues and expenses reported for the periods covered by the accompanying consolidated financial statements, and certain amounts disclosed in these Notes to the condensed consolidated financial statements. Although such estimates and assumptions are based on management’s most recent assessment of the underlying facts and circumstances utilizing the most current information available and past experience including considerations for potential impacts of the coronavirus (COVID-19) pandemic, actual results could differ significantly from those estimates and assumptions. Our estimates, judgments, and assumptions are evaluated periodically and adjusted accordingly. Please refer to Note 1- Significant Accounting Policies of the Notes to Consolidated Financial Statements included in our 2020 Form 10-K for a discussion of other significant estimates and assumptions affecting our consolidated financial statements.

Recent Accounting Standards

Recent Accounting Standards	3 Months Ended
	Mar. 31, 2021
Accounting Standards Update and Change in Accounting Principle [Abstract]
Recent Accounting Standards	Recent Accounting Standards Recently Adopted Accounting Standards In December 2019, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2019-12, Simplifying the Accounting for Income Taxes . The guidance issued in this update simplifies the accounting for income taxes by eliminating certain exceptions to the guidance in ASC 740 related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period, and the recognition for deferred tax liabilities for outside basis differences. ASU 2019-12 also simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates and clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill. We adopted the standard on January 1, 2021. The new standard did not impact our financial statements. For a discussion of other accounting standards that have been issued by the FASB but are not yet effective, refer to the Recent Accounting Standards section in our Annual Report on Form 10-K for the year ended December 31, 2020. These standards are not expected to have a material impact on our results of operations, financial condition or cash flows.

Revenue

Revenue	3 Months Ended
	Mar. 31, 2021
Revenue from Contract with Customer [Abstract]
Revenue	Revenue Significant Accounting Policy We account for revenue in accordance with ASC Topic 606, Revenue from Contracts with Customers (ASC Topic 606). Revenue is measured based on the consideration specified in a contract with a customer. Most of our contracts with customers contain transaction prices with fixed consideration, however, some contracts may contain variable consideration in the form of discounts, rebates, refunds, credits, price concessions, incentives, performance bonuses, penalties and other similar items. When a contract includes variable consideration, we evaluate the estimate of variable consideration to determine whether the estimate needs to be constrained; therefore, we include the variable consideration in the transaction price only to the extent that it is probable that a significant reversal of the amount of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. We recognize revenue when we satisfy a performance obligation by transferring control over a product or service to a customer. This can result in recognition of revenue over time as we perform services or at a point in time when the deliverable is transferred to the customer, depending on an evaluation of the criteria for over time recognition in ASC Topic 606. Further details regarding our revenue recognition for various revenue streams are discussed below. Nature of goods and services Over 90% of our revenue is derived from services provided to our customers for training, consulting, technical, and other services. Less than 10% of our revenue is derived from various other offerings including custom magazine publications and assembly of glovebox portfolios for automotive manufacturers, licenses of software and other intellectual property, and software as a service (SaaS) arrangements. Our primary contract vehicles are time-and-materials, fixed price (including fixed-fee per transaction) and cost-reimbursable contracts. Each contract has different terms based on the scope, deliverables and complexity of the engagement, requiring us to make judgments and estimates about recognizing revenue. Under time-and-materials and cost-reimbursable contracts, the contractual billing schedules are based on the specified level of resources we are obligated to provide. Revenue under these contract types are recognized over time as services are performed as the client simultaneously receives and consumes the benefits provided by our performance throughout the engagement. The time and materials incurred for the period is the measure of performance and, therefore, revenue is recognized in that amount. For fixed price contracts which typically involve a discrete project, such as development of training content and materials, design of training processes, software implementation, or engineering projects, the contractual billing schedules are not necessarily based on the specified level of resources we are obligated to provide. These discrete projects generally do not contain milestones or other measures of performance. The majority of our fixed price contracts meet the criteria in ASC Topic 606 for over time revenue recognition. For these contracts, revenue is recognized using a costs incurred input method based on the relationship of costs incurred to total estimated costs expected to be incurred over the term of the contract. We believe this methodology is a reasonable measure of progress to depict the transfer of control to the customer since performance primarily involves personnel costs and services provided to the customer throughout the course of the projects through regular communications of progress toward completion and other project deliverables. In addition, the customer is required to pay us for the proportionate amount of our fees in the event of contract termination. A small portion of our fixed price contracts do not meet the criteria in ASC Topic 606 for over time revenue recognition. For these projects, we defer revenue recognition until the performance obligation is satisfied, which is generally when the final deliverable is provided to the client. The direct costs related to these projects are capitalized and then recognized as cost of revenue when the performance obligation is satisfied. For fixed price contracts, when total direct cost estimates exceed revenues, the estimated losses are recognized immediately. The use of the costs incurred input method requires significant judgment relative to estimating total contract costs, including assumptions relative to the length of time to complete the project, the nature and complexity of the work to be performed, and anticipated changes in estimated salaries and other costs. Estimates of total contract costs are continuously monitored during the term of the contract, and recorded revenues and costs are subject to revision as the contract progresses. When revisions in estimated contract revenues and costs are determined, such adjustments are recorded in the period in which they are first identified. Revenue recognized in the reporting period from performance obligations satisfied (or partially satisfied) in previous periods on our fixed price contracts in the aggregate resulted in a net increase (decrease) to revenue of $0.5 million and $(0.1) million for the three months ended March 31, 2021 and 2020, respectively. For certain fixed-fee per transaction contracts, such as delivering training courses or conducting workshops, revenue is recognized during the period in which services are delivered in accordance with the pricing outlined in the contracts. For certain fixed-fee per transaction and fixed price contracts, such as for the shipping of publications and print materials, revenue is recognized at the point in time at which control is transferred which is upon delivery, as the overtime revenue recognition criteria are not met. Taxes assessed by a government authority that are both imposed on and concurrent with a specific revenue-producing transaction, that we collect from a customer, are excluded from revenue. Performance Obligations A performance obligation is a promise in a contract to transfer a distinct good or service to the customer, and is the unit of account in ASC Topic 606. A contract’s transaction price is allocated to each distinct performance obligation and recognized as revenue when, or as, the performance obligation is satisfied. For contracts with multiple performance obligations, we allocate the contract’s transaction price to each performance obligation using our best estimate of the standalone selling price of each distinct good or service in the contract. As of March 31, 2021, we had $338.8 million of remaining performance obligations, which we also refer to as total backlog. We expect to recognize approximately 85 percent of our remaining performance obligations as revenue within the next twelve months. Contract Balances The timing of revenue recognition, billings and cash collections results in billed accounts receivable, unbilled revenue (contract assets), and deferred revenue (contract liabilities) on the condensed consolidated balance sheet. Amounts charged to our clients become billable according to the contract terms, which usually consider the passage of time, achievement of milestones or completion of the project. When billings occur after the work has been performed, such unbilled amounts will generally be billed and collected within 60 to 120 days but typically no longer than over the next twelve months. When we advance bill clients prior to the work being performed, generally, such amounts will be earned and recognized in revenue within the next twelve months. These assets and liabilities are reported on the condensed consolidated balance sheet on a contract-by-contract basis at the end of each reporting period. Changes in the contract asset and liability balances during the three-month period ended March 31, 2021 were not materially impacted by any other factors. Revenue recognized for the three months ended March 31, 2021 and 2020, that was included in the contract liability balance at the beginning of the year was $4.4 million and $8.2 million, respectively, and primarily represented revenue from services performed during the current period for which we received advance payment from clients in a prior period. Disaggregation of Revenue See Note 13 (Business Segments) to these Condensed Consolidated Financial Statements for our disaggregated revenues.

Significant Customers & Concent

Significant Customers & Concentration of Credit Risk	3 Months Ended
	Mar. 31, 2021
Risks and Uncertainties [Abstract]
Significant Customers & Concentration of Credit Risk	Significant Customers & Concentration of Credit Risk We have a market concentration of revenue in both the automotive sector and financial & insurance sector. Revenue from the automotive sector accounted for approximately 23% and 25% of our consolidated revenue for the three months ended March 31, 2021 and 2020, respectively. In addition, we have a concentration of revenue from a single automotive customer, which accounted for approximately 13% and 14% of our consolidated revenue for the three months ended March 31, 2021 and 2020, respectively. As of March 31, 2021, accounts receivable from a single automotive customer totaled $12.5 million, or 14%, of our consolidated accounts receivable balance. Revenue from the financial & insurance sector accounted for approximately 17% and 16% of our consolidated revenue for the three months ended March 31, 2021 and 2020, respectively. In addition, we have a concentration of revenue from a single financial services customer, which accounted for approximately 9% of our consolidated revenue for the three months ended March 31, 2021 and 2020. As of March 31, 2021, billed and unbilled accounts receivable from a single financial services customer totaled $10.4 million, or 8%, of our consolidated accounts receivable and unbilled revenue balances.

Earnings Per Share

Earnings Per Share	3 Months Ended
	Mar. 31, 2021
Earnings Per Share [Abstract]
Earnings Per Share	Earnings Per Share Basic earnings per share (EPS) is computed by dividing net income by the weighted average number of common shares outstanding during the period. Diluted EPS reflects the potential dilution of common stock equivalent shares that could occur if securities or other contracts to issue common stock were exercised or converted into common stock. Our dilutive common stock equivalent shares consist of restricted stock units computed under the treasury stock method, using the average market price during the period. Performance-based restricted stock unit awards are included in the computation of diluted shares based on the probable outcome of the underlying performance conditions being achieved. The following table presents instruments which were not dilutive and were excluded from the computation of diluted EPS in each period, as well as the dilutive common stock equivalent shares which were included in the computation of diluted EPS: Three Months Ended 2021 2020 (In thousands) Non-dilutive instruments — 36 Dilutive common stock equivalents 828 35

Business Held for Sale

Business Held for Sale	3 Months Ended
	Mar. 31, 2021
Discontinued Operations and Disposal Groups [Abstract]
Business Held for Sale	Business Held for Sale As of March 31, 2021, we began the process to sell a business outside of our focus industries and as a result we have classified all of this business' assets and liabilities to held for sale. The sale is expected to occur within 12 months. The related assets held for sale are primarily composed of $1.1 million of operating lease right-of-use assets, $0.3 million of fixed asset and $0.1 million of goodwill. The related liabilities held for sale are primarily composed of $1.2 million of operating lease liabilities. This business is part of the EMEA segment. As of December 31, 2020, we began the process to sell a business outside of our focus industries and as a result we have classified all of this business' assets and liabilities to held for sale. The sale is expected to occur within 12 months. As of March 31, 2021, the related assets held for sale are primarily composed of $35.9 million of goodwill, $2.8 million of unbilled revenue, and $1.9 million of accounts receivables. The related liabilities held for sale are primarily composed of $5.7 million of deferred revenue and $0.6 million of accounts payable and accrued expense. This business is part of the North America segment.

Intangible Assets

Intangible Assets	3 Months Ended
	Mar. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Intangible Assets	Intangible Assets Goodwill Goodwill represents costs in excess of values assigned to the underlying net assets of acquired businesses. Intangible assets acquired are recorded at estimated fair value. Goodwill is deemed to have an indefinite life and is not amortized, but is tested for impairment annually during the fourth quarter, and at any time when events suggest an impairment more likely than not has occurred. We test goodwill at the reporting unit level. ASC Topic 350, Intangibles - Goodwill and Other (ASC Topic 350), permits an entity to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform a quantitative goodwill impairment test. Under ASC Topic 350, an entity is not required to perform a quantitative goodwill impairment test for a reporting unit if it is more likely than not that its fair value is greater than its carrying amount. A reporting unit is an operating segment, or one level below an operating segment, as defined by U.S. GAAP. Our North America operating segment is comprised of three reporting units based on our primary solution sets. The remaining three reporting units are our EMEA, Latin America and Asia Pacific operating segments. Effective January 1, 2021 as a result of a change in management, we transferred one of our businesses from our North America segment to our EMEA segment. In addition, we realigned some of our businesses between our North America OPS and North America TPS reporting units to more accurately align with their focus industries. As a result of these changes, we determined a triggering event occurred and performed a quantitative goodwill impairment test. For the goodwill impairment test as of January 1, 2021, we concluded that the fair values of each of our reporting units exceeded their respective carrying values. In the quantitative impairment test, we compare the fair value of each reporting unit to its carrying value. If the fair value of the reporting unit exceeds the carrying value of the net assets assigned to that reporting unit, goodwill is not impaired and we are not required to perform further testing. If the carrying value of the net assets assigned to the reporting unit exceeds the fair value of the reporting unit, then we record an impairment loss equal to the difference, however, the loss recognized would not exceed the total amount of goodwill allocated to the reporting unit. We concluded that each of our reporting units had excess fair values greater than their respective carrying values and that there was no indication of impairment. We determine the fair value of our reporting units using a market approach. Under the market approach, we perform a comparable public company analysis and apply revenue and earnings multiples from the identified set of companies to the reporting unit’s actual and forecasted financial performance to determine the fair value of each reporting unit. We evaluate the reasonableness of the fair value calculations of our reporting units by reconciling the total of the fair values of all of our reporting units to our total market capitalization, and adjusting for an appropriate control premium. In addition, we made certain judgments in allocating shared assets and liabilities to determine the carrying values for each of our reporting units. Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. These estimates and assumptions include revenue growth rates and operating margins used to calculate projected future cash flows, risk-adjusted discount rates, future economic and market conditions and determination of appropriate market comparables. We base our fair value estimates on assumptions we believe to be reasonable but that are unpredictable and inherently uncertain. Actual future results may differ from those estimates. In addition, we make certain judgments and assumptions in allocating shared assets and liabilities to determine the carrying values for each of our reporting units. The timing and frequency of our goodwill impairment tests are based on an ongoing assessment of events and circumstances that would indicate a possible impairment. We will continue to monitor our goodwill and intangible assets for impairment and conduct formal tests when impairment indicators are present. Changes in the carrying amount of goodwill by reportable business segment for the three months ended March 31, 2021 were as follows (in thousands): North America EMEA Emerging Markets Total Balance as of December 31, 2020 $ 83,828 $ 28,223 $ 8,538 $ 120,589 Assets held for sale — (98) — (98) Foreign currency translation (255) (53) 5 (304) Balance as of March 31, 2021 $ 83,573 $ 28,072 $ 8,543 $ 120,187 Intangible Assets Subject to Amortization Our intangible assets include amounts recognized in connection with acquisitions, including customer relationships, tradenames, technology and intellectual property. Intangible assets are initially valued at fair market value using generally accepted valuation methods appropriate for the type of intangible asset. Amortization is recognized on a straight-line basis over the estimated useful life of the intangible assets. Intangible assets with definite lives are reviewed for impairment if indicators of impairment arise. Except for goodwill, we do not have any intangible assets with indefinite useful lives. Intangible assets with finite lives are subject to amortization over their estimated useful lives. The primary assets included in this category and their respective balances were as follows (in thousands): Gross Carrying Amount Accumulated Amortization Net Carrying Amount March 31, 2021 Customer relationships $ 9,467 $ (4,851) $ 4,616 Intellectual property and other 3,104 (2,593) 511 $ 12,571 $ (7,444) $ 5,127 December 31, 2020 Customer relationships $ 9,447 $ (4,457) $ 4,990 Intellectual property and other 3,104 (2,438) 666 $ 12,551 $ (6,895) $ 5,656

Stock-Based Compensation

Stock-Based Compensation	3 Months Ended
	Mar. 31, 2021
Share-based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation We recognize compensation expense for stock-based compensation awards issued to employees on a straight-line basis over the requisite service period. Compensation cost is based on the fair value of awards as of the grant date. The following table summarizes the pre-tax stock-based compensation expense included in reported net income (in thousands): Three months ended March 31, 2021 2020 Restricted stock units 846 111 Board of Directors and other stock grants 83 330 Total stock-based compensation expense $ 929 $ 441 Pursuant to our 2011 Stock Incentive Plan, we may grant awards of non-qualified stock options, incentive stock options, restricted stock, stock units, performance shares, performance units and other incentives payable in cash or in shares of our common stock to officers, employees, members of the Board of Directors and other individuals providing services to the Company. As of March 31, 2021, we had restricted and performance stock units outstanding under these plans.

Debt

Debt	3 Months Ended
	Mar. 31, 2021
Debt Disclosure [Abstract]
Debt	Debt On November 30, 2018, we entered into a Credit Agreement with PNC Bank, National Association, as administrative agent and a syndicate of lenders (the “Credit Agreement”), replacing the prior Credit Agreement with Wells Fargo dated December 21, 2016, as amended on April 28, 2018 and June 29, 2018 (the "Original Credit Agreement"). The Credit Agreement provides for a revolving credit facility, which expires on November 29, 2023, and consists of: a revolving loan facility with a borrowing limit of $200 million, including a $20 million sublimit for foreign borrowings; an accordion feature allowing the Company to request increases in commitments to the credit facility by up to an additional $100 million; a $20 million letter of credit sublimit; and a swingline loan credit sublimit of $20 million. The obligations under the Credit Agreement are guaranteed by certain of the Company's subsidiaries (the "Guarantors"). As collateral security under the Credit Agreement and the guarantees thereof, the Company and the Guarantors have granted to the administrative agent, for the benefit of the lenders, a lien on, and first priority security interest in substantially all of their tangible and intangible assets. The proceeds of the Credit Agreement were used, in part, to repay in full all outstanding borrowings under the Original Credit Agreement, and additional proceeds of the revolving credit facility are expected to be used for working capital and other general corporate purposes of the Company and its subsidiaries, including the issuance of letters of credit and Permitted Acquisitions, as defined. Borrowings under the Credit Agreement may be in the form of Base Rate loans or Euro-Rate loans, at the option of the borrowers, and bear interest at the Base Rate plus 0.25% to 1.25% or the Daily Adjusted London Inter-bank Offered Rate (LIBOR) plus 1.25% to 2.25% respectively. Base Rate loans will bear interest at a fluctuating per annum Base Rate equal to the highest of (i) the Overnight Bank Funding Rate, plus 0.5%, (ii) the Prime Rate, and (iii) the Daily Adjusted LIBOR, plus 100 basis points (1.0%); plus an Applicable Margin. Determination of the Applicable Margin is based on a pricing grid that is generally dependent upon the Company's Leverage Ratio (as defined) as of the end of the fiscal quarter for which consolidated financial statements have been most recently delivered. We may prepay the revolving loan, in whole or in part, at any time without premium or penalty, subject to certain conditions. The Credit Agreement contains customary representations, warranties and affirmative covenants. The Credit Agreement also contains customary negative covenants, subject to negotiated exceptions, including but not limited to: (i) liens, (ii) investments, (iii) indebtedness, (iv) significant corporate changes, including mergers and acquisitions, (v) dispositions, (vi) restricted payments, including stock dividends, and (vii) certain other restrictive agreements. The Credit Agreement also requires the Company to maintain compliance with the following financial covenants; (i) a maximum leverage ratio, and (ii) a minimum interest expense coverage ratio. On May 7, 2020, we entered into an amendment to the Credit Agreement that increases the maximum leverage ratio we are required to maintain from 3.0 to 1.0 to 3.75 to 1.0 for the fiscal quarters ending June 30, 2020, September 30, 2020 and December 31, 2020, and 3.00 to 1.0 for fiscal quarters ending March 31, 2021 and thereafter, and a minimum interest expense coverage ratio of 3.0 to 1.0. The leverage ratio is computed by dividing our Funded Debt by our Consolidated EBITDA, as those terms are defined in the Credit Agreement, for the trailing four fiscal quarters, and the interest coverage ratio is computed by dividing our Consolidated EBITDA by our Consolidated Interest Expense for the trailing four fiscal quarters. As of March 31, 2021, our leverage ratio was 0.0 to 1.0 and our interest expense coverage ratio was 14.4 to 1.0, each of which was in compliance with the Credit Agreement. In addition, the amendment to the Credit Agreement reduced the borrowing limit under the credit facility from $200 million to $140 million. As of March 31, 2021, there were no borrowings outstanding and $87.1 million of available borrowings under the revolving loan facility based on our leverage ratio. For the three months ended March 31, 2021 and 2020, the weighted average interest rate on our borrowings was 1.9% and 3.9%, respectively. As of March 31, 2021, the fair value of our borrowings under the Credit Agreement approximated its carrying value as it bears interest at variable rates. There were $1.0 million of unamortized debt issue costs related to the Credit Agreement as of March 31, 2021 which are being amortized to interest expense over the term of the Credit Agreement and are included in Other assets on our consolidated balance sheet.

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2021
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes Income tax expense was $0.4 million, or an effective income tax rate of 20.4%, for the three months ended March 31, 2021 compared to a benefit of $(0.6) million, or an effective income tax rate of 32.7%, for the three months ended March 31, 2020. The change in the tax rate was primarily due to changes in the jurisdictional mix of earnings and the tax effects of an increase in pre-tax earnings. Income tax expense for the interim quarterly periods is based on an estimated annual effective tax rate which includes the U.S. federal, state and local, and non-U.S. statutory rates, permanent differences, and other items that may have an impact on income tax expense. On March 27, 2020, Congress enacted the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") to provide certain relief as a result of the COVID-19 pandemic. The CARES Act, among other things, includes various income and payroll tax provisions, as well as provisions relating to net operating loss carryback periods, alternative minimum tax credit refunds, and modification to the net interest deduction limits. Tax payment deferrals provided for under the CARES Act resulted in liabilities for deferred payroll tax payments and other deferred tax payments under other government relief programs in different regions of the world where we operate, totaled $9.2 million as of March 31, 2021, of which approximately $6.1 million is included in accounts payable and accrued expenses and $3.2 million is in other noncurrent liabilities. We continue to monitor any effects that may result from the CARES Act. On March 11, 2021, President Biden signed the American Rescue Plan Act of 2021 into law to enact and extend certain tax relief programs as a result of the COVID-19 pandemic. The Act does not contain provisions that have a material impact on income tax expense and the effective tax rate. An uncertain tax position taken or expected to be taken in a tax return is recognized in the financial statements when it is more likely than not (i.e., a likelihood of more than fifty percent) that the position would be sustained upon examination by tax authorities that have full knowledge of all relevant information. A recognized tax position is then measured at the largest amount of benefit that is greater than fifty percent likely of being realized upon ultimate settlement. Interest and penalties related to income taxes are accounted for as income tax expense. As of March 31, 2021, we had no uncertain tax positions reflected on our condensed consolidated balance sheet. The Company files income tax returns in U.S. federal, state and local jurisdictions, and various non-U.S. jurisdictions, and is subject to audit by tax authorities in those jurisdictions. Tax years 2017 through 2020 remain open to examination by these tax jurisdictions, and earlier years remain open to examination in certain of these jurisdictions which have longer statutes of limitations.

Restructuring

Restructuring	3 Months Ended
	Mar. 31, 2021
Restructuring and Related Activities [Abstract]
Restructuring	Restructuring During the fourth quarter of 2020, we initiated a review of restructuring and transition activities to improve the efficiency of our general and administrative support functions. As part of these activities, we employed a consultant to perform a review and assessment to determine efficiency opportunities. During the quarter ending March 31, 2021, we executed various activities to improve our general and administrative functions and as a result recorded a $0.6 million restructuring cost. We expect to incur additional costs during the second quarter of 2021 related to the restructuring of our general and administrative support functions. In addition during the first quarter of 2021, we permanently closed our body shop operations in Thailand and as result incurred a $0.1 million restructuring cost related to the loss on the sale of inventory associated with the business. These costs are included in restructuring charges on the consolidated statements of operations. We paid $0.4 million during the quarter ending March 31, 2021 and will pay the remaining $0.3 million during the quarter ending June 30, 2021.

Lease

Lease	3 Months Ended
	Mar. 31, 2021
Leases [Abstract]
Leases	Leases We determine at its inception whether an arrangement that provides us control over the use of an asset is a lease. We recognize at lease commencement a right-of-use (ROU) asset and lease liability based on the present value of the future lease payments over the lease term. We have elected not to recognize a ROU asset and lease liability for leases with terms of 12 months or less. Certain of our leases include options to extend the term of the lease or to terminate the lease prior to the end of the initial term. When it is reasonably certain that we will exercise the option, we include the impact of the option in the lease term for purposes of determining total future lease payments. As most of our lease agreements do not explicitly state the discount rate implicit in the lease, we use our incremental borrowing rate on the commencement date to calculate the present value of future payments. Some of our leases include future rent escalations that are based on the Consumer Price Index (CPI) or other similar indices. These future rent escalations are not included in the calculation of the ROU asset and lease liability because they cannot be forecasted at the lease inception date. These are considered variable lease payments and are expensed as incurred. In addition to the present value of the future lease payments, the calculation of the ROU asset also includes any lease pre-payments and initial direct costs of obtaining the lease, such as commissions. In addition to the base rent, real estate leases typically contain provisions for common-area maintenance and other similar services, which are considered non-lease components for accounting purposes. For our real estate leases, we apply a practical expedient to include these non-lease components in calculating the ROU asset and lease liability. For all other types of leases, non-lease components are excluded from our ROU assets and lease liabilities and expensed as incurred. We have operating leases for office facilities, vehicles and office equipment. We do not have any material finance leases. Lease expense is included in Cost of Revenue and General & Administrative Expenses on the condensed consolidated statements of operations, and is recorded net of immaterial sublease income. The components of lease expense were as follows (in thousands): Three Months Ended March 31, 2021 2020 Operating lease cost $ 1,794 $ 2,329 Short-term lease cost 80 358 Total lease costs $ 1,874 $ 2,687 Supplemental information related to leases was as follows (dollars in thousands): March 31, 2021 December 31, 2020 Operating lease right-of-use assets $ 19,025 $ 20,862 Current portion of operating lease liabilities $ 5,049 $ 5,523 Non-current portion of operating lease liabilities 14,615 16,260 Total operating lease liabilities $ 19,664 $ 21,783 Cash paid for amounts included in the measurement of operating lease liabilities $ 1,777 $ 11,188 Right-of-use assets obtained in exchange for operating lease liabilities $ 1,048 $ 4,523 Weighted-average remaining lease term for operating leases (years) 4.9 years 5.6 years Weighted-average discount rate for operating leases 3.4 % 3.8 % The following is a reconciliation of future undiscounted cash flows to the operating lease liabilities on our condensed consolidated balance sheet as of March 31, 2021 (in thousands): Year ended December 31, 2021 (excluding the three months ended March 31, 2021) $ 4,132 2022 4,953 2023 3,915 2024 3,233 2025 2,763 Thereafter 2,705 Total future lease payments 21,701 Less: imputed interest (2,037) Present value of future lease payments 19,664 Less: current portion of lease liabilities (5,049) Long-term lease liabilities $ 14,615

Business Segments

Business Segments	3 Months Ended
	Mar. 31, 2021
Segment Reporting [Abstract]
Business Segments	Business Segments Effective July 1, 2020, we began managing our business under a new organizational structure on a regional basis through our three geographic markets, North America, EMEA and Emerging Markets. These became our reportable segments in the third quarter of 2020. Effective January 1, 2021 as a result of a change in management, we transferred one of our businesses from our North America segment to our EMEA segment. In addition, we realigned some of our businesses between our North America OPS and North America TPS solutions to more accurately align with their focus industries. We have reclassified the segment financial information herein for the prior year periods to reflect the changes in our segment reporting and conform to the current year's presentation. The reorganization was done to achieve the following: • Unlock the potential of organic growth to achieve better business results for our clients and the Company. • Simplify the matrix and empower rapid local decision making in service of our clients. • Leverage global practice systems, processes, and intellectual property while enabling regional authority to better align and deliver to local client needs. • Enable efficient use of our corporate infrastructure with regional resources. Across our regional operating structure, the Company provides Workforce Transformation Services categorized into three primary solution sets: • Organizational Performance Solutions (OPS) - focus is on managed learning services, digital learning strategies and content development, business consulting, and leadership development solutions • Technical Performance Solutions (TPS) - focus is on engineering and technical services, enterprise technology adoption and Human Capital Management (HCM) implementation services. • Automotive Performance Solutions (APS) - provides sales enablement solutions, including custom product sales training and other customer loyalty and marketing related services. We have also identified four focus industries to deliver these services which include Automotive, Financial Services, Defense and Aerospace and Technology. We do not allocate the following items to the segments: general & administrative expenses, sales & marketing expenses, restructuring charges, gain on change in fair value of contingent consideration, gain on sale of business, interest expense, other income (expense), and income tax expense (benefit). The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands): Three Months Ended 2021 2020 Revenue: North America $ 72,329 $ 84,936 EMEA 29,973 31,898 Emerging Markets 12,249 11,447 $ 114,551 $ 128,281 Gross profit: North America $ 14,493 $ 13,058 EMEA 5,050 3,776 Emerging Markets 1,898 780 Total gross profit 21,441 17,614 General and administrative expenses 14,836 17,284 Sales and marketing expenses 2,468 1,839 Restructuring charges 699 — Loss on change in fair value of contingent consideration 269 — Gain on sale of business — 1,064 Operating income (loss) 3,169 (445) Interest expense 181 978 Other expense 823 500 Income (loss) before income tax expense (benefit) $ 2,165 $ (1,923) Revenue by Category The following series of tables presents our revenue disaggregated by various categories (dollars in thousands). Three Months Ended March 31, North America EMEA Emerging Markets Consolidated 2021 2020 2021 2020 2021 2020 2021 2020 Revenue by type of service: Organizational Performance Solutions $ 22,656 $ 24,000 $ 10,689 $ 12,935 $ 7,127 $ 5,112 $ 40,472 $ 42,047 Technical Performance Solutions 33,202 39,897 18,029 17,305 189 115 51,420 57,317 Automotive Performance Solutions 16,471 21,039 1,255 1,658 4,933 6,220 22,659 28,917 $ 72,329 $ 84,936 $ 29,973 $ 31,898 $ 12,249 $ 11,447 $ 114,551 $ 128,281 Revenue by industry focus group: Automotive $ 19,679 $ 24,963 $ 1,529 $ 2,630 $ 5,551 $ 5,828 $ 26,759 $ 33,421 Financial Services 9,306 9,692 6,484 7,402 3,808 3,364 19,598 20,458 Defense & Aerospace 17,521 19,849 1,139 1,654 — — 18,660 21,503 Technology 6,922 6,986 1,514 778 171 287 8,607 8,051 All Other 18,901 23,446 19,307 19,434 2,719 1,968 40,927 44,848 $ 72,329 $ 84,936 $ 29,973 $ 31,898 $ 12,249 $ 11,447 $ 114,551 $ 128,281

Subsequent Event

Subsequent Event	3 Months Ended
	Mar. 31, 2021
Subsequent Events [Abstract]
Subsequent Events	Subsequent Event (Possible ) On May [•], 202

Recent Accounting Standards (Po

Recent Accounting Standards (Policy)	3 Months Ended
	Mar. 31, 2021
Accounting Standards Update and Change in Accounting Principle [Abstract]
New Accounting Pronouncements	In December 2019, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2019-12, Simplifying the Accounting for Income Taxes . The guidance issued in this update simplifies the accounting for income taxes by eliminating certain exceptions to the guidance in ASC 740 related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period, and the recognition for deferred tax liabilities for outside basis differences. ASU 2019-12 also simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates and clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill. We adopted the standard on January 1, 2021. The new standard did not impact our financial statements. For a discussion of other accounting standards that have been issued by the FASB but are not yet effective, refer to the Recent Accounting Standards section in our Annual Report on Form 10-K for the year ended December 31, 2020. These standards are not expected to have a material impact on our results of operations, financial condition or cash flows.

Revenue (Tables)

Revenue (Tables)	3 Months Ended
	Mar. 31, 2021
Revenue from Contract with Customer [Abstract]
Disaggregation of Revenue

Earnings Per Share (Tables)

Earnings Per Share (Tables)	3 Months Ended
	Mar. 31, 2021
Earnings Per Share [Abstract]
Schedule of Earnings Per Share, Basic and Diluted	The following table presents instruments which were not dilutive and were excluded from the computation of diluted EPS in each period, as well as the dilutive common stock equivalent shares which were included in the computation of diluted EPS: Three Months Ended 2021 2020 (In thousands) Non-dilutive instruments — 36 Dilutive common stock equivalents 828 35

Intangible Assets (Tables)

Intangible Assets (Tables)	3 Months Ended
	Mar. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Goodwill	Changes in the carrying amount of goodwill by reportable business segment for the three months ended March 31, 2021 were as follows (in thousands): North America EMEA Emerging Markets Total Balance as of December 31, 2020 $ 83,828 $ 28,223 $ 8,538 $ 120,589 Assets held for sale — (98) — (98) Foreign currency translation (255) (53) 5 (304) Balance as of March 31, 2021 $ 83,573 $ 28,072 $ 8,543 $ 120,187
Schedule of Finite-Lived Intangible Assets	Intangible assets with finite lives are subject to amortization over their estimated useful lives. The primary assets included in this category and their respective balances were as follows (in thousands): Gross Carrying Amount Accumulated Amortization Net Carrying Amount March 31, 2021 Customer relationships $ 9,467 $ (4,851) $ 4,616 Intellectual property and other 3,104 (2,593) 511 $ 12,571 $ (7,444) $ 5,127 December 31, 2020 Customer relationships $ 9,447 $ (4,457) $ 4,990 Intellectual property and other 3,104 (2,438) 666 $ 12,551 $ (6,895) $ 5,656

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	3 Months Ended
	Mar. 31, 2021
Share-based Payment Arrangement [Abstract]
Schedule of Compensation Cost for Share-based Payment Arrangements, Allocation of Share-based Compensation Costs by Plan	The following table summarizes the pre-tax stock-based compensation expense included in reported net income (in thousands): Three months ended March 31, 2021 2020 Restricted stock units 846 111 Board of Directors and other stock grants 83 330 Total stock-based compensation expense $ 929 $ 441

Lease (Tables)

Lease (Tables)	3 Months Ended
	Mar. 31, 2021
Leases [Abstract]
Schedule of Lease Expenses	Lease expense is included in Cost of Revenue and General & Administrative Expenses on the condensed consolidated statements of operations, and is recorded net of immaterial sublease income. The components of lease expense were as follows (in thousands): Three Months Ended March 31, 2021 2020 Operating lease cost $ 1,794 $ 2,329 Short-term lease cost 80 358 Total lease costs $ 1,874 $ 2,687
Schedule of Supplemental Information Related to Leases	Supplemental information related to leases was as follows (dollars in thousands): March 31, 2021 December 31, 2020 Operating lease right-of-use assets $ 19,025 $ 20,862 Current portion of operating lease liabilities $ 5,049 $ 5,523 Non-current portion of operating lease liabilities 14,615 16,260 Total operating lease liabilities $ 19,664 $ 21,783 Cash paid for amounts included in the measurement of operating lease liabilities $ 1,777 $ 11,188 Right-of-use assets obtained in exchange for operating lease liabilities $ 1,048 $ 4,523 Weighted-average remaining lease term for operating leases (years) 4.9 years 5.6 years Weighted-average discount rate for operating leases 3.4 % 3.8 %
Schedule of Reconciliation of Future Undiscounted Cash Flows to Operating Lease Liabilities After Adoption of 842	The following is a reconciliation of future undiscounted cash flows to the operating lease liabilities on our condensed consolidated balance sheet as of March 31, 2021 (in thousands): Year ended December 31, 2021 (excluding the three months ended March 31, 2021) $ 4,132 2022 4,953 2023 3,915 2024 3,233 2025 2,763 Thereafter 2,705 Total future lease payments 21,701 Less: imputed interest (2,037) Present value of future lease payments 19,664 Less: current portion of lease liabilities (5,049) Long-term lease liabilities $ 14,615

Business Segments (Tables)

Business Segments (Tables)	3 Months Ended
	Mar. 31, 2021
Segment Reporting [Abstract]
Reconciliation of Revenue from Segments to Consolidated	The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands): Three Months Ended 2021 2020 Revenue: North America $ 72,329 $ 84,936 EMEA 29,973 31,898 Emerging Markets 12,249 11,447 $ 114,551 $ 128,281 Gross profit: North America $ 14,493 $ 13,058 EMEA 5,050 3,776 Emerging Markets 1,898 780 Total gross profit 21,441 17,614 General and administrative expenses 14,836 17,284 Sales and marketing expenses 2,468 1,839 Restructuring charges 699 — Loss on change in fair value of contingent consideration 269 — Gain on sale of business — 1,064 Operating income (loss) 3,169 (445) Interest expense 181 978 Other expense 823 500 Income (loss) before income tax expense (benefit) $ 2,165 $ (1,923)
Revenue by Category	The following series of tables presents our revenue disaggregated by various categories (dollars in thousands). Three Months Ended March 31, North America EMEA Emerging Markets Consolidated 2021 2020 2021 2020 2021 2020 2021 2020 Revenue by type of service: Organizational Performance Solutions $ 22,656 $ 24,000 $ 10,689 $ 12,935 $ 7,127 $ 5,112 $ 40,472 $ 42,047 Technical Performance Solutions 33,202 39,897 18,029 17,305 189 115 51,420 57,317 Automotive Performance Solutions 16,471 21,039 1,255 1,658 4,933 6,220 22,659 28,917 $ 72,329 $ 84,936 $ 29,973 $ 31,898 $ 12,249 $ 11,447 $ 114,551 $ 128,281 Revenue by industry focus group: Automotive $ 19,679 $ 24,963 $ 1,529 $ 2,630 $ 5,551 $ 5,828 $ 26,759 $ 33,421 Financial Services 9,306 9,692 6,484 7,402 3,808 3,364 19,598 20,458 Defense & Aerospace 17,521 19,849 1,139 1,654 — — 18,660 21,503 Technology 6,922 6,986 1,514 778 171 287 8,607 8,051 All Other 18,901 23,446 19,307 19,434 2,719 1,968 40,927 44,848 $ 72,329 $ 84,936 $ 29,973 $ 31,898 $ 12,249 $ 11,447 $ 114,551 $ 128,281

Revenue - Narrative (Details)

Revenue - Narrative (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenue from Contract with Customer [Abstract]
Percentage of revenues derived from services provided	90.00%
Percentage of revenues derived from other sources	10.00%
Net increase to revenue for adjustments to fixed price contracts	$ 500,000	$ (100,000)
Remaining performance obligations	338,800,000
Remaining performance obligation expected to be recognized in next 12 months, percentage	0.85
Disaggregation of Revenue [Line Items]
Remaining performance obligations	338,800,000
Contract with Customer, Asset, Cumulative Catch-up Adjustment to Revenue, Change in Estimate of Transaction Price	500,000	(100,000)
Revenue recognized related to contract liabilities	$ 4,400,000	$ 8,200,000
Minimum
Disaggregation of Revenue [Line Items]
Bill and collection period	60 days
Maximum
Disaggregation of Revenue [Line Items]
Bill and collection period	120 days

Significant Customers & Conce_2

Significant Customers & Concentration of Credit Risk (Details Textual) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Concentration Risk [Line Items]
Unbilled accounts receivable	$ 87,230		$ 110,575
Single Customer
Concentration Risk [Line Items]
Concentration risk percentage	14.00%
Unbilled accounts receivable	$ 12,500
Single Financial Services Customer
Concentration Risk [Line Items]
Unbilled accounts receivable	$ 10,400
Revenue | Single Customer | Automotive Industry
Concentration Risk [Line Items]
Concentration risk percentage	13.00%	14.00%
Revenue | Single Financial Services Customer | Financial & Insurance Industry [Member]
Concentration Risk [Line Items]
Concentration risk percentage	9.00%	9.00%
Revenue | Automotive Industry
Concentration Risk [Line Items]
Concentration risk percentage	23.00%	25.00%
Revenue | Financial & Insurance Industry [Member]
Concentration Risk [Line Items]
Concentration risk percentage	17.00%	16.00%
Accounts Receivable | Single Financial Services Customer
Concentration Risk [Line Items]
Concentration risk percentage	8.00%

Earnings Per Share (Details)

Earnings Per Share (Details) - shares shares in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Earnings Per Share [Abstract]
Non-dilutive instruments (shares)	0	36
Dilutive common stock equivalents (shares)	828	35

Business Held for Sale - Narrat

Business Held for Sale - Narrative (Details) $ in Thousands	Mar. 31, 2021USD ($)
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Goodwill disposal	$ 98
Disposal Group, Held-for-sale, Not Discontinued Operations | EtaPRO
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Goodwill disposal	35,900
Disposal group, including discontinued operation, unbilled contracts receivable	2,800
Disposal group, including discontinued operation, accounts receivable	1,900
Disposal group, including discontinued operation, deferred revenue	5,700
Disposal group, including discontinued operation, accounts payable and accrued expense	600
Disposal Group, Held-for-sale, Not Discontinued Operations | Quick Lane
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Disposal group, including discontinued operation, operating lease, right of use assets	1,100
Disposal group, including discontinued operation, fixed assets	300
Goodwill disposal	100
Disposal group, including discontinued operation, operating lease, liability	$ 1,200

Intangible Assets (Details)

Intangible Assets (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2021USD ($)
Goodwill [Roll Forward]
Beginning Balance	$ 120,589
Foreign currency translation	(304)
Ending Balance	120,187
Goodwill disposal	98
North America
Goodwill [Roll Forward]
Beginning Balance	83,828
Foreign currency translation	(255)
Ending Balance	83,573
Goodwill disposal	0
EMEA
Goodwill [Roll Forward]
Beginning Balance	28,223
Foreign currency translation	(53)
Ending Balance	28,072
Goodwill disposal	98
Emerging Markets
Goodwill [Roll Forward]
Beginning Balance	8,538
Foreign currency translation	5
Ending Balance	8,543
Goodwill disposal	$ 0

Intangible Assets- Amortization

Intangible Assets- Amortization (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 12,571	$ 12,551
Accumulated Amortization	(7,444)	(6,895)
Net Carrying Amount	5,127	5,656
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	9,467	9,447
Accumulated Amortization	(4,851)	(4,457)
Net Carrying Amount	4,616	4,990
Intellectual property and other
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	3,104	3,104
Accumulated Amortization	(2,593)	(2,438)
Net Carrying Amount	$ 511	$ 666

Stock-Based Compensation (Detai

Stock-Based Compensation (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 929	$ 441
Board of Directors and other stock grants
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	83	330
Restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 846	$ 111

Debt (Details)

Debt (Details)	Nov. 30, 2018USD ($)	Mar. 31, 2021USD ($)	Mar. 31, 2020	Dec. 31, 2020USD ($)	May 07, 2020USD ($)
Short-term Debt [Line Items]
Long-term debt		$ 0		$ 12,748,000
Debt Issuance Costs, Net		1,000,000
Financing Security Agreement [Member] | Base Rate [Member] | Minimum
Short-term Debt [Line Items]
Interest rate spread	0.25%
Financing Security Agreement [Member] | Base Rate [Member] | Maximum
Short-term Debt [Line Items]
Interest rate spread	1.25%
Financing Security Agreement [Member] | LIBOR
Short-term Debt [Line Items]
Interest rate spread	1.00%
Financing Security Agreement [Member] | LIBOR | Minimum
Short-term Debt [Line Items]
Interest rate spread	1.25%
Financing Security Agreement [Member] | LIBOR | Maximum
Short-term Debt [Line Items]
Interest rate spread	2.25%
Financing Security Agreement [Member] | Overnight Bank Funding Rate [Member]
Short-term Debt [Line Items]
Interest rate spread	0.50%
Revolving Credit Facility [Member]
Short-term Debt [Line Items]
Available borrowings		$ 87,100,000
Weighted average interest rate		1.90%	3.90%
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Line of Credit [Member]
Short-term Debt [Line Items]
Borrowing capacity	$ 200,000,000				$ 140,000,000
Leverage ratio		0
Minimum interest expense coverage		14.4			3
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Line of Credit [Member] | Fiscal Quarters Through March 31, 2020 [Member]
Short-term Debt [Line Items]
Leverage ratio					3
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Line of Credit [Member] | Minimum | Fiscal Quarters Through December 31, 2020 [Member]
Short-term Debt [Line Items]
Leverage ratio					3
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Line of Credit [Member] | Maximum | Fiscal Quarters Through December 31, 2020 [Member]
Short-term Debt [Line Items]
Leverage ratio					3.75
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Foreign Line of Credit [Member]
Short-term Debt [Line Items]
Borrowing capacity	20,000,000
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Accordion Feature [Member]
Short-term Debt [Line Items]
Borrowing capacity	100,000,000
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Letter of Credit [Member]
Short-term Debt [Line Items]
Borrowing capacity	20,000,000
Revolving Credit Facility [Member] | Financing Security Agreement [Member] | Swing Line Loan Credit [Member]
Short-term Debt [Line Items]
Borrowing capacity	$ 20,000,000

Income Taxes (Details Textual)

Income Taxes (Details Textual) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Income Tax Contingency [Line Items]
Income tax expense	$ 441	$ (629)
Effective income tax percent	20.40%	32.70%
Deferred Tax Liability, CARES Act	$ 9,200
Accounts Payable
Income Tax Contingency [Line Items]
Deferred Tax Liability, CARES Act	6,100
Accrued Expenses
Income Tax Contingency [Line Items]
Deferred Tax Liability, CARES Act	$ 3,200

Restructuring (Details)

Restructuring (Details) - USD ($) $ in Millions	3 Months Ended
	Jun. 30, 2021	Mar. 31, 2021
Restructuring Cost and Reserve [Line Items]
Other restructuring costs		$ 0.6
Business exit costs		0.1
Payments for restructuring		$ 0.4
Forecast | Subsequent Event
Restructuring Cost and Reserve [Line Items]
Payments for restructuring	$ 0.3

Lease - Schedule of Lease Expen

Lease - Schedule of Lease Expenses (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Leases [Abstract]
Operating lease cost	$ 1,794	$ 2,329
Short-term lease cost	80	358
Total lease costs	$ 1,874	$ 2,687

Lease - Schedule of Supplementa

Lease - Schedule of Supplemental Information Related to Leases (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Leases [Abstract]
Operating lease right-of-use assets	$ 19,025	$ 20,862
Current portion of operating lease liabilities	5,049	5,523
Non-current portion of operating lease liabilities	14,615	16,260
Total operating lease liabilities	19,664	21,783
Cash paid for amounts included in the measurement of operating lease liabilities	1,777,000	11,188,000
Right-of-use assets obtained in exchange for operating lease liabilities	$ 1,048,000	$ 4,523,000
Weighted-average remaining lease term for operating leases (years)	4 years 10 months 24 days	5 years 7 months 6 days
Weighted-average discount rate for operating leases	3.40%	3.80%

Lease - Schedule of Reconciliat

Lease - Schedule of Reconciliation of Future Undiscounted Cash Flows to Operating Lease Liabilities After Adoption of 842 (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Operating Lease Liabilities, Payments Due [Abstract]
2021 (excluding the three months ended March 31, 2021)	$ 4,132
2022	4,953
2023	3,915
2024	3,233
2025	2,763
Thereafter	2,705
Total future lease payments	21,701
Less: imputed interest	(2,037)
Total operating lease liabilities	19,664	$ 21,783
Less: current portion of lease liabilities	(5,049)	(5,523)
Long-term portion of operating lease liabilities	$ 14,615	$ 16,260

Business Segments (Details)

Business Segments (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2021USD ($)segment	Mar. 31, 2020USD ($)
Segment Reporting [Abstract]
Number of reportable business segments | segment	3
Segment Reporting Information [Line Items]
Revenue	$ 114,551	$ 128,281
Gross Profit	21,441	17,614
General and administrative expenses	14,836	17,284
Sales and marketing expenses	2,468	1,839
Restructuring charges	699	0
Operating income	3,169	(445)
Other income (expense)	823	500
Income before income tax expense	2,165	(1,923)
Gain on sale of business	$ 0	1,064
Number of reportable business segments | segment	3
Managed Learning Services [Member]
Segment Reporting Information [Line Items]
Revenue	$ 40,472	42,047
Engineering and Technical Services [Member]
Segment Reporting Information [Line Items]
Revenue	51,420	57,317
Sales Enablement [Member]
Segment Reporting Information [Line Items]
Revenue	22,659	28,917
Manufacturing Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	18,660	21,503
Energy, Oil and Gas Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	8,607	8,051
Automotive Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	26,759	33,421
Financial and Insurance Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	19,598	20,458
Other Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	40,927	44,848
North America
Segment Reporting Information [Line Items]
Revenue	72,329	84,936
Gross Profit	14,493	13,058
North America | Managed Learning Services [Member]
Segment Reporting Information [Line Items]
Revenue	22,656	24,000
North America | Engineering and Technical Services [Member]
Segment Reporting Information [Line Items]
Revenue	33,202	39,897
North America | Sales Enablement [Member]
Segment Reporting Information [Line Items]
Revenue	16,471	21,039
North America | Manufacturing Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	17,521	19,849
North America | Energy, Oil and Gas Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	6,922	6,986
North America | Automotive Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	19,679	24,963
North America | Financial and Insurance Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	9,306	9,692
North America | Other Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	18,901	23,446
EMEA
Segment Reporting Information [Line Items]
Revenue	29,973	31,898
Gross Profit	5,050	3,776
EMEA | Managed Learning Services [Member]
Segment Reporting Information [Line Items]
Revenue	10,689	12,935
EMEA | Engineering and Technical Services [Member]
Segment Reporting Information [Line Items]
Revenue	18,029	17,305
EMEA | Sales Enablement [Member]
Segment Reporting Information [Line Items]
Revenue	1,255	1,658
EMEA | Manufacturing Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	1,139	1,654
EMEA | Energy, Oil and Gas Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	1,514	778
EMEA | Automotive Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	1,529	2,630
EMEA | Financial and Insurance Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	6,484	7,402
EMEA | Other Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	19,307	19,434
Emerging Markets
Segment Reporting Information [Line Items]
Revenue	12,249	11,447
Gross Profit	1,898	780
Emerging Markets | Managed Learning Services [Member]
Segment Reporting Information [Line Items]
Revenue	7,127	5,112
Emerging Markets | Engineering and Technical Services [Member]
Segment Reporting Information [Line Items]
Revenue	189	115
Emerging Markets | Sales Enablement [Member]
Segment Reporting Information [Line Items]
Revenue	4,933	6,220
Emerging Markets | Manufacturing Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	0	0
Emerging Markets | Energy, Oil and Gas Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	171	287
Emerging Markets | Automotive Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	5,551	5,828
Emerging Markets | Financial and Insurance Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	3,808	3,364
Emerging Markets | Other Market Sector [Member]
Segment Reporting Information [Line Items]
Revenue	2,719	1,968
Operating Segments
Segment Reporting Information [Line Items]
Revenue	114,551	128,281
Operating Segments | North America
Segment Reporting Information [Line Items]
Revenue	72,329	84,936
Operating Segments | EMEA
Segment Reporting Information [Line Items]
Revenue	29,973	31,898
Operating Segments | Emerging Markets
Segment Reporting Information [Line Items]
Revenue	$ 12,249	$ 11,447