Business Segments | Business SegmentsEffective July 1, 2020, we began managing our business under a new organizational structure on a regional basis through our three geographic markets, North America, EMEA and Emerging Markets. These became our reportable segments in the third quarter of 2020. Effective January 1, 2021 as a result of a change in management, we transferred one of our businesses from our North America segment to our EMEA segment. In addition, we realigned some of our businesses between our North America OPS and North America TPS solutions to more accurately align with their focus industries. We have reclassified the segment financial information herein for the prior year periods to reflect the changes in our segment reporting and conform to the current year's presentation. The reorganization was done to achieve the following: • Unlock the potential of organic growth to achieve better business results for our clients and the Company. • Simplify the matrix and empower rapid local decision making in service of our clients. • Leverage global practice systems, processes, and intellectual property while enabling regional authority to better align and deliver to local client needs. • Enable efficient use of our corporate infrastructure with regional resources. Across our regional operating structure, the Company provides Workforce Transformation Services categorized into three primary solution sets: • Organizational Performance Solutions (OPS) - focus is on managed learning services, digital learning strategies and content development, business consulting, and leadership development solutions • Technical Performance Solutions (TPS) - focus is on engineering and technical services, enterprise technology adoption and Human Capital Management (HCM) implementation services. • Automotive Performance Solutions (APS) - provides sales enablement solutions, including custom product sales training and other customer loyalty and marketing related services. We have also identified four focus industries to deliver these services which include Automotive, Financial Services, Defense and Aerospace and Technology. We do not allocate the following items to the segments: general & administrative expenses, sales & marketing expenses, restructuring charges, gain on change in fair value of contingent consideration, gain on sale of business, interest expense, other income (expense), and income tax expense (benefit). The following table sets forth the revenue and operating results attributable to each reportable segment and includes a reconciliation of segment revenue to consolidated revenue and operating results to consolidated income before income tax expense (in thousands): Three Months Ended Six Months Ended 2021 2020 2021 2020 Revenue: North America $ 82,999 $ 72,913 $ 155,328 $ 157,849 EMEA 31,831 23,680 61,804 55,578 Emerging Markets 13,952 9,551 26,201 20,998 $ 128,782 $ 106,144 $ 243,333 $ 234,425 Gross profit: North America $ 16,676 $ 13,527 $ 31,169 $ 26,585 EMEA 4,993 1,393 10,043 5,169 Emerging Markets 2,159 977 4,057 1,757 Total gross profit 23,828 15,897 45,269 33,511 General and administrative expenses 15,442 14,180 30,278 31,464 Sales and marketing expenses 2,562 1,857 5,030 3,696 Restructuring charges 1,763 855 2,462 855 Loss on change in fair value of contingent consideration — — 269 — Gain (loss) on sale of business (377) — (377) 1,064 Operating income (loss) 3,684 (995) 6,853 (1,440) Interest expense 197 607 378 1,585 Other expense 196 189 1,019 689 Income (loss) before income tax expense (benefit) $ 3,291 $ (1,791) $ 5,456 $ (3,714) Revenue by Category The following series of tables presents our revenue disaggregated by various categories (dollars in thousands). Three Months Ended June 30, North America EMEA Emerging Markets Consolidated 2021 2020 2021 2020 2021 2020 2021 2020 Revenue by type of service: Organizational Performance Solutions $ 23,482 $ 22,493 $ 10,867 $ 9,171 $ 7,754 $ 4,743 $ 42,103 $ 36,407 Technical Performance Solutions 35,412 35,199 19,579 13,661 268 107 55,259 48,967 Automotive Performance Solutions 24,105 15,221 1,385 848 5,930 4,701 31,420 20,770 $ 82,999 $ 72,913 $ 31,831 $ 23,680 $ 13,952 $ 9,551 $ 128,782 $ 106,144 Revenue by industry focus group: Automotive $ 26,927 $ 17,210 $ 1,672 $ 1,495 $ 6,271 $ 4,473 $ 34,870 $ 23,178 Financial Services 10,031 9,399 6,524 5,283 4,484 3,016 21,039 17,698 Defense & Aerospace 18,261 18,154 773 1,263 — — 19,034 19,417 Technology 8,135 7,150 1,379 567 162 352 9,676 8,069 All Other 19,645 21,000 21,483 15,072 3,035 1,710 44,163 37,782 $ 82,999 $ 72,913 $ 31,831 $ 23,680 $ 13,952 $ 9,551 $ 128,782 $ 106,144 Six Months Ended June 30, North America EMEA Emerging Markets Consolidated 2021 2020 2021 2020 2021 2020 2021 2020 Revenue by type of service: Organizational Performance Solutions $ 46,138 $ 46,493 $ 21,556 $ 22,106 $ 14,881 $ 9,855 $ 82,575 $ 78,454 Technical Performance Solutions 68,614 75,096 37,608 30,966 457 222 106,679 106,284 Automotive Performance Solutions 40,576 36,260 2,640 2,506 10,863 10,921 54,079 49,687 $ 155,328 $ 157,849 $ 61,804 $ 55,578 $ 26,201 $ 20,998 $ 243,333 $ 234,425 Revenue by industry focus group: Automotive $ 46,606 $ 42,173 $ 3,201 $ 4,125 $ 11,822 $ 10,301 $ 61,629 $ 56,599 Financial Services 19,337 19,091 13,008 12,685 8,292 6,380 40,637 38,156 Defense & Aerospace 35,782 38,003 1,912 2,917 — — 37,694 40,920 Technology 15,057 14,136 2,893 1,345 333 639 18,283 16,120 All Other 38,546 44,446 40,790 34,506 5,754 3,678 85,090 82,630 $ 155,328 $ 157,849 $ 61,804 $ 55,578 $ 26,201 $ 20,998 $ 243,333 $ 234,425 |