Outstanding Loans and Leases and Allowance for Credit Losses | Outstanding Loans and Leases and Allowance for Credit Losses The following tables present total outstanding loans and leases and an aging analysis for the Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments, by class of financing receivables, at September 30, 2023 and December 31, 2022. 30-59 Days Past Due (1) 60-89 Days Past Due (1) 90 Days or Past Due (1) Total Past Total Current or Less Than 30 Days Past Due (1) Loans Total (Dollars in millions) September 30, 2023 Consumer real estate Residential mortgage $ 1,143 $ 278 $ 874 $ 2,295 $ 226,871 $ 229,166 Home equity 88 42 171 301 25,191 25,492 Credit card and other consumer Credit card 626 455 1,016 2,097 97,590 99,687 Direct/Indirect consumer (2) 267 85 75 427 103,632 104,059 Other consumer — — — — 122 122 Total consumer 2,124 860 2,136 5,120 453,406 458,526 Consumer loans accounted for under the fair value option (3) $ 253 253 Total consumer loans and leases 2,124 860 2,136 5,120 453,406 253 458,779 Commercial U.S. commercial 312 345 187 844 355,486 356,330 Non-U.S. commercial 27 16 65 108 123,605 123,713 Commercial real estate (4) 96 258 341 695 72,498 73,193 Commercial lease financing 15 12 16 43 13,861 13,904 U.S. small business commercial (5) 134 76 186 396 18,837 19,233 Total commercial 584 707 795 2,086 584,287 586,373 Commercial loans accounted for under the fair value option (3) 3,997 3,997 Total commercial loans and leases 584 707 795 2,086 584,287 3,997 590,370 Total loans and leases (6) $ 2,708 $ 1,567 $ 2,931 $ 7,206 $ 1,037,693 $ 4,250 $ 1,049,149 Percentage of outstandings 0.26 % 0.15 % 0.28 % 0.69 % 98.91 % 0.40 % 100.00 % (1) Consumer real estate loans 30-59 days past due includes fully-insured loans of $187 million and nonperforming loans of $167 million. Consumer real estate loans 60-89 days past due includes fully-insured loans of $70 million and nonperforming loans of $108 million. Consumer real estate loans 90 days or more past due includes fully-insured loans of $266 million and nonperforming loans of $779 million. Consumer real estate loans current or less than 30 days past due includes $1.6 billion, and direct/indirect consumer includes $37 million of nonperforming loans. (2) Total outstandings primarily includes auto and specialty lending loans and leases of $54.0 billion, U.S. securities-based lending loans of $46.5 billion and non-U.S. consumer loans of $2.8 billion. (3) Consumer loans accounted for under the fair value option includes residential mortgage loans of $67 million and home equity loans of $186 million. Commercial loans accounted for under the fair value option includes U.S. commercial loans of $2.5 billion and non-U.S. commercial loans of $1.5 billion. For more information, see Note 14 – Fair Value Measurements and Note 15 – Fair Value Option . (4) Total outstandings includes U.S. commercial real estate loans of $67.3 billion and non-U.S. commercial real estate loans of $5.9 billion. (5) Includes Paycheck Protection Program loans. (6) Total outstandings includes loans and leases pledged as collateral of $40.3 billion. The Corporation also pledged $227.7 billion of loans with no related outstanding borrowings to secure potential borrowing capacity with the Federal Reserve Bank and Federal Home Loan Bank. 30-59 Days (1) 60-89 Days Past Due (1) 90 Days or (1) Total Past Total Current or Less Than 30 Days Past Due (1) Loans Total Outstandings (Dollars in millions) December 31, 2022 Consumer real estate Residential mortgage $ 1,077 $ 245 $ 945 $ 2,267 $ 227,403 $ 229,670 Home equity 88 32 211 331 26,232 26,563 Credit card and other consumer Credit card 466 322 717 1,505 91,916 93,421 Direct/Indirect consumer (2) 204 59 45 308 105,928 106,236 Other consumer — — — — 156 156 Total consumer 1,835 658 1,918 4,411 451,635 456,046 Consumer loans accounted for under the fair value option (3) $ 339 339 Total consumer loans and leases 1,835 658 1,918 4,411 451,635 339 456,385 Commercial U.S. commercial 827 288 330 1,445 357,036 358,481 Non-U.S. commercial 317 59 144 520 123,959 124,479 Commercial real estate (4) 409 81 77 567 69,199 69,766 Commercial lease financing 49 9 11 69 13,575 13,644 U.S. small business commercial (5) 107 63 356 526 17,034 17,560 Total commercial 1,709 500 918 3,127 580,803 583,930 Commercial loans accounted for under the fair value option (3) 5,432 5,432 Total commercial loans and leases 1,709 500 918 3,127 580,803 5,432 589,362 Total loans and leases (6) $ 3,544 $ 1,158 $ 2,836 $ 7,538 $ 1,032,438 $ 5,771 $ 1,045,747 Percentage of outstandings 0.34 % 0.11 % 0.27 % 0.72 % 98.73 % 0.55 % 100.00 % (1) Consumer real estate loans 30-59 days past due includes fully-insured loans of $184 million and nonperforming loans of $155 million. Consumer real estate loans 60-89 days past due includes fully-insured loans of $75 million and nonperforming loans of $88 million. Consumer real estate loans 90 days or more past due includes fully-insured loans of $368 million and nonperforming loans of $788 million. Consumer real estate loans current or less than 30 days past due includes $1.6 billion, and direct/indirect consumer includes $27 million of nonperforming loans. (2) Total outstandings primarily includes auto and specialty lending loans and leases of $51.8 billion, U.S. securities-based lending loans of $50.4 billion and non-U.S. consumer loans of $3.0 billion. (3) Consumer loans accounted for under the fair value option includes residential mortgage loans of $71 million and home equity loans of $268 million. Commercial loans accounted for under the fair value option includes U.S. commercial loans of $2.9 billion and non-U.S. commercial loans of $2.5 billion. For more information, see Note 14 – Fair Value Measurements and Note 15 – Fair Value Option . (4) Total outstandings includes U.S. commercial real estate loans of $64.9 billion and non-U.S. commercial real estate loans of $4.8 billion. (5) Includes Paycheck Protection Program loans. (6) Total outstandings includes loans and leases pledged as collateral of $18.5 billion. The Corporation also pledged $163.6 billion of loans with no related outstanding borrowings to secure potential borrowing capacity with the Federal Reserve Bank and Federal Home Loan Bank. The Corporation has entered into long-term credit protection agreements with FNMA and FHLMC on loans totaling $8.9 billion and $9.5 billion at September 30, 2023 and December 31, 2022, providing full credit protection on residential mortgage loans that become severely delinquent. All of these loans are individually insured, and therefore the Corporation does not record an allowance for credit losses related to these loans. Nonperforming Loans and Leases Commercial nonperforming loans increased to $2.0 billion at September 30, 2023 from $1.1 billion at December 31, 2022, driven by the commercial real estate office property type. Consumer nonperforming loans were $2.8 billion at both September 30, 2023 and December 31, 2022. The following table presents the Corporation’s nonperforming loans and leases and loans accruing past due 90 days or more at September 30, 2023 and December 31, 2022. Nonperforming LHFS are excluded from nonperforming loans and leases as they are recorded at either fair value or the lower of cost or fair value. For more information on the criteria for classification as nonperforming, see Note 1 – Summary of Significant Accounting Principles to the Consolidated Financial Statements of the Corporation’s 2022 Annual Report on Form 10-K . Credit Quality Nonperforming Loans Accruing Past Due (Dollars in millions) September 30 December 31 September 30 December 31 Residential mortgage (1) $ 2,185 $ 2,167 $ 265 $ 368 With no related allowance (2) 1,987 1,973 — — Home equity (1) 479 510 — — With no related allowance (2) 393 393 — — Credit Card n/a n/a 1,016 717 Direct/indirect consumer 128 77 1 2 Total consumer 2,792 2,754 1,282 1,087 U.S. commercial 561 553 85 190 Non-U.S. commercial 102 212 4 25 Commercial real estate 1,343 271 6 46 Commercial lease financing 18 4 5 8 U.S. small business commercial 17 14 185 355 Total commercial 2,041 1,054 285 624 Total nonperforming loans $ 4,833 $ 3,808 $ 1,567 $ 1,711 Percentage of outstanding loans and leases 0.46 % 0.37 % 0.15 % 0.16 % (1) Residential mortgage loans accruing past due 90 days or more are fully-insured loans. At September 30, 2023 and December 31, 2022 residential mortgage included $180 million and $260 million of loans on which interest had been curtailed by the Federal Housing Administration (FHA), and therefore were no longer accruing interest, although principal was still insured, and $85 million and $108 million of loans on which interest was still accruing. (2) Primarily relates to loans for which the estimated fair value of the underlying collateral less any costs to sell is greater than the amortized cost of the loans as of the reporting date. Credit Quality Indicators The Corporation monitors credit quality within its Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments based on primary credit quality indicators. For more information on the portfolio segments, see Note 1 – Summary of Significant Accounting Principles to the Consolidated Financial Statements of the Corporation’s 2022 Annual Report on Form 10-K . Within the Consumer Real Estate portfolio segment, the primary credit quality indicators are refreshed loan-to-value (LTV) and refreshed Fair Isaac Corporation (FICO) score. Refreshed LTV measures the carrying value of the loan as a percentage of the value of the property securing the loan, refreshed quarterly. Home equity loans are evaluated using combined loan-to-value (CLTV), which measures the carrying value of the Corporation’s loan and available line of credit combined with any outstanding senior liens against the property as a percentage of the value of the property securing the loan, refreshed quarterly. FICO score measures the creditworthiness of the borrower based on the financial obligations of the borrower and the borrower’s credit history. FICO scores are typically refreshed quarterly or more frequently. Certain borrowers (e.g., borrowers that have had debts discharged in a bankruptcy proceeding) may not have their FICO scores updated. FICO scores are also a primary credit quality indicator for the Credit Card and Other Consumer portfolio segment and the business card portfolio within U.S. small business commercial. Within the Commercial portfolio segment, loans are evaluated using the internal classifications of pass rated or reservable criticized as the primary credit quality indicators. The term reservable criticized refers to those commercial loans that are internally classified or listed by the Corporation as Special Mention, Substandard or Doubtful, which are asset quality categories defined by regulatory authorities. These assets have an elevated level of risk and may have a high probability of default or total loss. Pass rated refers to all loans not considered reservable criticized. In addition to these primary credit quality indicators, the Corporation uses other credit quality indicators for certain types of loans. The following tables present certain credit quality indicators and gross charge-offs for the Corporation's Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments by year of origination, except for revolving loans and revolving loans that were modified into term loans, which are shown on an aggregate basis at September 30, 2023. Residential Mortgage – Credit Quality Indicators By Vintage Term Loans by Origination Year (Dollars in millions) Total as of 2023 2022 2021 2020 2019 Prior Residential Mortgage Refreshed LTV Less than or equal to 90 percent $ 214,919 $ 12,117 $ 38,307 $ 77,128 $ 35,708 $ 17,751 $ 33,908 Greater than 90 percent but less than or equal to 100 percent 2,288 593 1,153 391 78 35 38 Greater than 100 percent 917 262 439 129 34 14 39 Fully-insured loans 11,042 351 374 3,483 2,893 867 3,074 Total Residential Mortgage $ 229,166 $ 13,323 $ 40,273 $ 81,131 $ 38,713 $ 18,667 $ 37,059 Residential Mortgage Refreshed FICO score Less than 620 $ 2,269 $ 78 $ 432 $ 578 $ 382 $ 118 $ 681 Greater than or equal to 620 and less than 680 4,737 301 999 1,187 774 316 1,160 Greater than or equal to 680 and less than 740 23,364 1,416 4,743 6,977 3,860 1,920 4,448 Greater than or equal to 740 187,754 11,177 33,725 68,906 30,804 15,446 27,696 Fully-insured loans 11,042 351 374 3,483 2,893 867 3,074 Total Residential Mortgage $ 229,166 $ 13,323 $ 40,273 $ 81,131 $ 38,713 $ 18,667 $ 37,059 Gross charge-offs for the nine months ended $ 26 $ — $ 4 $ 8 $ 4 $ 2 $ 8 Home Equity - Credit Quality Indicators Total Home Equity Loans and Reverse Mortgages (1) Revolving Loans Revolving Loans Converted to Term Loans (Dollars in millions) September 30, 2023 Home Equity Refreshed LTV Less than or equal to 90 percent $ 25,336 $ 1,102 $ 19,944 $ 4,290 Greater than 90 percent but less than or equal to 100 percent 66 17 36 13 Greater than 100 percent 90 34 36 20 Total Home Equity $ 25,492 $ 1,153 $ 20,016 $ 4,323 Home Equity Refreshed FICO score Less than 620 $ 662 $ 134 $ 228 $ 300 Greater than or equal to 620 and less than 680 1,129 125 568 436 Greater than or equal to 680 and less than 740 4,237 253 2,961 1,023 Greater than or equal to 740 19,464 641 16,259 2,564 Total Home Equity $ 25,492 $ 1,153 $ 20,016 $ 4,323 Gross charge-offs for the nine months ended September 30, 2023 $ 18 $ 2 $ 8 $ 8 (1) Includes reverse mortgages of $788 million and home equity loans of $366 million, which are no longer originated. Credit Card and Direct/Indirect Consumer – Credit Quality Indicators By Vintage Direct/Indirect Term Loans by Origination Year Credit Card (Dollars in millions) Total Direct/ Revolving Loans 2023 2022 2021 2020 2019 Prior Total Credit Card as of September 30, Revolving Loans Revolving Loans Converted to Term Loans (1) Refreshed FICO score Less than 620 $ 1,133 $ 11 $ 186 $ 394 $ 332 $ 93 $ 60 $ 57 $ 4,957 $ 4,681 $ 276 Greater than or equal to 620 and less than 680 2,502 12 745 861 558 151 87 88 11,440 11,189 251 Greater than or equal to 680 and less than 740 8,741 48 2,851 2,850 1,857 552 297 286 34,219 33,999 220 Greater than or equal to 740 41,720 74 13,418 12,831 8,602 3,303 1,739 1,753 49,071 49,021 50 Other internal credit metrics (2,3) 49,963 49,285 72 175 145 54 55 177 — — — Total credit card and other $ 104,059 $ 49,430 $ 17,272 $ 17,111 $ 11,494 $ 4,153 $ 2,238 $ 2,361 $ 99,687 $ 98,890 $ 797 Gross charge-offs for the nine $ 153 $ 3 $ 13 $ 65 $ 37 $ 11 $ 7 $ 17 $ 2,220 $ 2,139 $ 81 (1) Represents loans that were modified into term loans. (2) Other internal credit metrics may include delinquency status, geography or other factors. (3) Direct/indirect consumer includes $49.3 billion of securities-based lending, which is typically supported by highly liquid collateral with market value greater than or equal to the outstanding loan balance and therefore has minimal credit risk at September 30, 2023. Commercial – Credit Quality Indicators By Vintage (1) Term Loans Amortized Cost Basis by Origination Year (Dollars in millions) Total as of 2023 2022 2021 2020 2019 Prior Revolving Loans U.S. Commercial Risk ratings Pass rated $ 344,382 $ 28,937 $ 46,312 $ 28,465 $ 14,786 $ 13,015 $ 31,832 $ 181,035 Reservable criticized 11,948 157 1,203 817 419 733 1,379 7,240 Total U.S. Commercial $ 356,330 $ 29,094 $ 47,515 $ 29,282 $ 15,205 $ 13,748 $ 33,211 $ 188,275 Gross charge-offs for the nine months ended September 30, 2023 $ 117 $ 2 $ 12 $ 21 $ 1 $ 1 $ 18 $ 62 Non-U.S. Commercial Risk ratings Pass rated $ 121,753 $ 12,530 $ 17,368 $ 16,282 $ 2,770 $ 3,078 $ 6,528 $ 63,197 Reservable criticized 1,960 26 183 272 147 244 174 914 Total Non-U.S. Commercial $ 123,713 $ 12,556 $ 17,551 $ 16,554 $ 2,917 $ 3,322 $ 6,702 $ 64,111 Gross charge-offs for the nine months ended $ 31 $ — $ — $ 8 $ 7 $ 1 $ — $ 15 Commercial Real Estate Risk ratings Pass rated $ 65,055 $ 3,452 $ 16,292 $ 12,454 $ 4,393 $ 8,034 $ 10,771 $ 9,659 Reservable criticized 8,138 65 662 1,674 530 1,847 2,970 390 Total Commercial Real Estate $ 73,193 $ 3,517 $ 16,954 $ 14,128 $ 4,923 $ 9,881 $ 13,741 $ 10,049 Gross charge-offs for the nine months ended $ 139 $ 2 $ — $ — $ — $ 44 $ 93 $ — Commercial Lease Financing Risk ratings Pass rated $ 13,703 $ 2,618 $ 3,107 $ 2,348 $ 1,519 $ 1,306 $ 2,805 $ — Reservable criticized 201 6 31 49 23 32 60 — Total Commercial Lease Financing $ 13,904 $ 2,624 $ 3,138 $ 2,397 $ 1,542 $ 1,338 $ 2,865 $ — Gross charge-offs for the nine months ended $ 3 $ — $ — $ 2 $ 1 $ — $ — $ — U.S. Small Business Commercial (2) Risk ratings Pass rated $ 8,919 $ 1,476 $ 1,849 $ 1,617 $ 922 $ 752 $ 1,886 $ 417 Reservable criticized 379 5 45 89 44 66 127 3 Total U.S. Small Business Commercial $ 9,298 $ 1,481 $ 1,894 $ 1,706 $ 966 $ 818 $ 2,013 $ 420 Gross charge-offs for the nine months ended $ 31 $ — $ 2 $ 1 $ 14 $ 2 $ 3 $ 9 Total $ 576,438 $ 49,272 $ 87,052 $ 64,067 $ 25,553 $ 29,107 $ 58,532 $ 262,855 Gross charge-offs for the nine months ended September 30, 2023 $ 321 $ 4 $ 14 $ 32 $ 23 $ 48 $ 114 $ 86 (1) Excludes $4.0 billion of loans accounted for under the fair value option at September 30, 2023. (2) Excludes U.S. Small Business Card loans of $9.9 billion. Refreshed FICO scores for this portfolio are $473 million for less than 620; $1.0 billion for greater than or equal to 620 and less than 680; $2.7 billion for greater than or equal to 680 and less than 740; and $5.7 billion greater than or equal to 740. Excludes U.S. Small Business Card loans gross charge-offs of $223 million. The following tables present certain credit quality indicators for the Corporation's Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments by year of origination, except for revolving loans and revolving loans that were modified into term loans, which are shown on an aggregate basis at December 31, 2022. Residential Mortgage – Credit Quality Indicators By Vintage Term Loans by Origination Year (Dollars in millions) Total as of 2022 2021 2020 2019 2018 Prior Residential Mortgage Refreshed LTV Less than or equal to 90 percent $ 215,713 $ 39,625 $ 81,437 $ 37,228 $ 18,980 $ 5,734 $ 32,709 Greater than 90 percent but less than or equal to 100 percent 1,615 950 530 93 15 8 19 Greater than 100 percent 648 374 169 43 15 8 39 Fully-insured loans 11,694 580 3,667 3,102 949 156 3,240 Total Residential Mortgage $ 229,670 $ 41,529 $ 85,803 $ 40,466 $ 19,959 $ 5,906 $ 36,007 Residential Mortgage Refreshed FICO score Less than 620 $ 2,156 $ 377 $ 518 $ 373 $ 124 $ 84 $ 680 Greater than or equal to 620 and less than 680 4,978 1,011 1,382 840 329 233 1,183 Greater than or equal to 680 and less than 740 25,444 5,411 8,290 4,369 2,187 830 4,357 Greater than or equal to 740 185,398 34,150 71,946 31,782 16,370 4,603 26,547 Fully-insured loans 11,694 580 3,667 3,102 949 156 3,240 Total Residential Mortgage $ 229,670 $ 41,529 $ 85,803 $ 40,466 $ 19,959 $ 5,906 $ 36,007 Gross charge-offs for the year ended December 31, 2022 $ 161 $ — $ 6 $ 5 $ 6 $ 1 $ 143 Home Equity - Credit Quality Indicators Total Home Equity Loans and Reverse Mortgages (1) Revolving Loans Revolving Loans Converted to Term Loans (Dollars in millions) December 31, 2022 Home Equity Refreshed LTV Less than or equal to 90 percent $ 26,395 $ 1,304 $ 19,960 $ 5,131 Greater than 90 percent but less than or equal to 100 percent 62 20 24 18 Greater than 100 percent 106 37 35 34 Total Home Equity $ 26,563 $ 1,361 $ 20,019 $ 5,183 Home Equity Refreshed FICO score Less than 620 $ 683 $ 166 $ 189 $ 328 Greater than or equal to 620 and less than 680 1,190 152 507 531 Greater than or equal to 680 and less than 740 4,321 312 2,747 1,262 Greater than or equal to 740 20,369 731 16,576 3,062 Total Home Equity $ 26,563 $ 1,361 $ 20,019 $ 5,183 Gross charge-offs for the year ended December 31, 2022 $ 45 $ 5 $ 24 $ 16 (1) Includes reverse mortgages of $937 million and home equity loans of $424 million, which are no longer originated. Credit Card and Direct/Indirect Consumer – Credit Quality Indicators By Vintage Direct/Indirect Term Loans by Origination Year Credit Card (Dollars in millions) Total Direct/Indirect as of December 31, 2022 Revolving Loans 2022 2021 2020 2019 2018 Prior Total Credit Card as of December 31, 2022 Revolving Loans Revolving Loans Converted to Term Loans (1) Refreshed FICO score Less than 620 $ 847 $ 12 $ 237 $ 301 $ 113 $ 84 $ 43 $ 57 $ 4,056 $ 3,866 $ 190 Greater than or equal to 620 and less than 680 2,521 12 1,108 816 269 150 69 97 10,994 10,805 189 Greater than or equal to 680 and less than 740 8,895 52 4,091 2,730 992 520 214 296 32,186 32,017 169 Greater than or equal to 740 39,679 83 16,663 11,392 5,630 2,992 1,236 1,683 46,185 46,142 43 Other internal credit metrics (2, 3) 54,294 53,404 259 305 70 57 40 159 — — — Total credit card and other $ 106,236 $ 53,563 $ 22,358 $ 15,544 $ 7,074 $ 3,803 $ 1,602 $ 2,292 $ 93,421 $ 92,830 $ 591 Gross charge-offs for the year $ 232 $ 7 $ 31 $ 79 $ 34 $ 27 $ 14 $ 40 $ 1,985 $ 1,909 $ 76 (1) Represents TDRs that were modified into term loans. (2) Other internal credit metrics may include delinquency status, geography or other factors. (3) Direct/indirect consumer includes $53.4 billion of securities-based lending, which is typically supported by highly liquid collateral with market value greater than or equal to the outstanding loan balance and therefore has minimal credit risk at December 31, 2022. Commercial – Credit Quality Indicators By Vintage (1) Term Loans Amortized Cost Basis by Origination Year (Dollars in millions) Total as of December 31, 2022 2022 2021 2020 2019 2018 Prior Revolving Loans U.S. Commercial Risk ratings Pass rated $ 348,447 $ 61,200 $ 39,717 $ 18,609 $ 16,566 $ 8,749 $ 30,282 $ 173,324 Reservable criticized 10,034 278 794 697 884 1,202 856 5,323 Total U.S. Commercial $ 358,481 $ 61,478 $ 40,511 $ 19,306 $ 17,450 $ 9,951 $ 31,138 $ 178,647 Gross charge-offs for the year ended $ 151 $ 2 $ 24 $ 24 $ 9 $ 6 $ 13 $ 73 Non-U.S. Commercial Risk ratings Pass rated $ 121,890 $ 24,839 $ 19,098 $ 5,183 $ 3,882 $ 2,423 $ 4,697 $ 61,768 Reservable criticized 2,589 45 395 331 325 98 475 920 Total Non-U.S. Commercial $ 124,479 $ 24,884 $ 19,493 $ 5,514 $ 4,207 $ 2,521 $ 5,172 $ 62,688 Gross charge-offs for the year ended $ 41 $ — $ 3 $ 1 $ — $ 37 $ — $ — Commercial Real Estate Risk ratings Pass rated $ 64,619 $ 15,290 $ 13,089 $ 5,756 $ 9,013 $ 4,384 $ 8,606 $ 8,481 Reservable criticized 5,147 11 837 545 1,501 1,151 1,017 85 Total Commercial Real Estate $ 69,766 $ 15,301 $ 13,926 $ 6,301 $ 10,514 $ 5,535 $ 9,623 $ 8,566 Gross charge-offs for the year ended $ 75 $ — $ — $ 6 $ — $ 26 $ 43 $ — Commercial Lease Financing Risk ratings Pass rated $ 13,404 $ 3,255 $ 2,757 $ 1,955 $ 1,578 $ 1,301 $ 2,558 $ — Reservable criticized 240 9 35 12 71 50 63 — Total Commercial Lease Financing $ 13,644 $ 3,264 $ 2,792 $ 1,967 $ 1,649 $ 1,351 $ 2,621 $ — Gross charge-offs for the year ended $ 8 $ — $ 4 $ — $ 4 $ — $ — $ — U.S. Small Business Commercial (2) Risk ratings Pass rated $ 8,726 $ 1,825 $ 1,953 $ 1,408 $ 864 $ 624 $ 1,925 $ 127 Reservable criticized 329 11 35 48 76 51 105 3 Total U.S. Small Business Commercial $ 9,055 $ 1,836 $ 1,988 $ 1,456 $ 940 $ 675 $ 2,030 $ 130 Gross charge-offs for the year ended $ 31 $ — $ 1 $ 11 $ 4 $ 1 $ 6 $ 8 Total $ 575,425 $ 106,763 $ 78,710 $ 34,544 $ 34,760 $ 20,033 $ 50,584 $ 250,031 Total gross charge-offs for the year ended $ 306 $ 2 $ 32 $ 42 $ 17 $ 70 $ 62 $ 81 (1) Excludes $5.4 billion of loans accounted for under the fair value option at December 31, 2022. (2) Excludes U.S. Small Business Card loans of $8.5 billion. Refreshed FICO scores for this portfolio are $297 million for less than 620; $859 million for greater than or equal to 620 and less than 680; $2.4 billion for greater than or equal to 680 and less than 740; and $5.0 billion greater than or equal to 740. Excludes U.S. Small Business Card loans gross charge-offs of $172 million. Loan Modifications to Borrowers in Financial Difficulty As part of its credit risk management, the Corporation may modify a loan agreement with a borrower experiencing financial difficulties through a refinancing or restructuring of the borrower’s loan agreement (modification programs). Consumer Real Estate The following modification programs are offered for consumer real estate loans to borrowers experiencing financial difficulties. These modifications represented 0.25 percent and 0.35 percent of outstanding residential mortgage and home equity loans at September 30, 2023. Forbearance and Other Payment Plans: Forbearance plans generally consist of the Corporation suspending the borrower’s payments for a defined period with those payments then due at the conclusion of the forbearance period. The aging status of a loan is generally frozen when it enters into a forbearance plan. Alternatively, the Corporation may offer the borrower a payment plan, which allows the borrower to repay past due amounts through payments over a defined period. At September 30, 2023, the amortized cost of residential mortgage loans that were modified through these plans during the three and nine months ended September 30, 2023 was $270 million and $437 million. The amortized cost of home equity loans that were modified through these plans during the same periods was $39 million and $64 million. The weighted-average duration of residential mortgage loan modifications was approximately 4 months and 8 months for the three and nine months ended September 30, 2023. For the same periods, the weighted-average duration for home equity loan modifications was approximately 4 months and 9 months. The total forborne payments for residential mortgage loan modifications was $6 million and $19 million for the three and nine months ended September 30, 2023. For the same periods, the total forborne payments for home equity modifications was $2 million and $7 million. If a borrower is unable to fulfill their obligations under the forbearance plans, they may be offered a trial or permanent modification. Trial Modifications : Trial modification plans generally consist of the Corporation offering a borrower modified loan terms that reduce their contractual payments temporarily over a three Permanent Modifications : Permanent modifications include borrowers that have completed a trial modification and have had their contractual payment terms permanently modified, as well as borrowers that proceed directly to a permanent modification without a trial period. In a permanent modification, the borrower’s payment terms are typically modified in more than one manner but generally include a term extension and an interest rate reduction. At times, the permanent modification may also include principal forgiveness and/or a deferral of past due principal and interest amounts to the end of the loan term. The combinations utilized are based on modifying the terms that give the borrower an improved ability to meet the contractual obligations. At September 30, 2023, the amortized cost of residential mortgage loans that were granted a permanent modification during the three and nine months ended September 30, 2023 was $47 million and $128 million. The amortized cost of home equity loans that were granted a permanent modification during the same periods was $9 million and $26 million. The term extensions granted for residential mortgage and home equity permanent modifications vary widely and can be up to 30 years, but are mostly in the range of 1 to 20 years for both residential mortgage and home equity loans. The weighted-average term extension of permanent modifications for residential mortgage loans was 12.1 years and 9.9 years for the three and nine months ended September 30, 2023, while the weighted-average interest rate reduction was 1.31 percent and 1.50 percent. For the same periods, the weighted-average term extension of permanent modifications for home equity loans was 17.2 years and 16.2 years, while the weighted-average interest rate reduction was 2.69 percent and 3.11 percent. Principal forgiveness and payment deferrals were insignificant for the three and nine months ended September 30, 2023. For consumer real estate borrowers in financial difficulty that received a forbearance, trial or permanent modification, there were no commitments to lend additional funds at September 30, 2023. Borrowers with a home equity line of credit that received a forbearance plan could have all or a portion of their lines reinstated in the future if they cure their payment default and meet certain Bank conditions. Chapter 7 Discharges: If a borrower’s consumer real estate obligation is discharged in a Chapter 7 bankruptcy proceeding, the contractual payment terms of the loan are not modified, although they can no longer be enforced against the individual borrower. The Corporation’s ability to collect amounts due on the loan is limited to enforcement against the property through the foreclosure and sale of the collateral. The Corporation will only pursue foreclosure upon default by the borrower, and otherwise will recover pursuant to the loan terms or at the time of a sale. Residential mortgage and home equity loans that were granted a Chapter 7 discharge were insignificant for the three and nine months ended September 30, 2023. The Corporation tracks the performance of modified loans to assess effectiveness of modification programs. Defaults of modified residential mortgage and home equity loans since January 1, 2023 were $160 million and $26 million during the nine months ended September 30, 2023. The table below provides aging information as of September 30, 2023 for consumer real estate loans modified since January 1, 2023. Consumer Real Estate - Payment Status of Modifications to Borrowers in Financial Difficulty (1) Current 30–89 Days 90+ Days Total (Dollars in millions) September 30, 2023 Residential mortgage $ 295 $ 114 $ 156 $ 565 Home equity 51 11 28 90 Total $ 346 $ 125 $ 184 $ 655 (1) Excludes trial modifications and Chapter 7 discharges Consumer real estate foreclosed properties totaled $93 million and $121 million at September 30, 2023 and December 31, 2022. The carrying value of consumer real estate loans, including fully-insured loans, for which formal foreclosure proceedings were in process at September 30, 2023 and December 31, 2022 was $684 million and $871 million. During the nine months ended September 30, 2023 and 2022, the Corporation reclassified $86 million and $151 million of consumer real estate loans to foreclosed properties or, for properties acquired upon foreclosure of certain government-guaranteed loans (principally FHA-insured loans), to other assets. The reclassifications represent non-cash investing activities and, accordingly, are not reflected in the Consolidated Statement of Cash Flows. Credit Card and Other Consumer Credit card and other consumer loans are primarily modified by placing the customer on a fixed payment plan with a significantly reduced fixed interest rate, with terms ranging from 6 months to 72 months. As of September 30, 2023, substantially all payment plans provided to customers had a 60-month term. In certain circumstances, the Corporation will forgive a portion of the outstanding balance if the borrower makes payments up to a set amount. The Corporation makes modifications directly with borrowers for loans held by the Corporation (internal programs) as well as through third-party renegotiation agencies that provide solutions to customers’ entire unsecured debt structures (external programs). The September 30, 2023 amortized cost of credit card and other consumer loans that were modified through these programs during the three and nine months ended September 30, 2023 was $196 million and $455 million. The weighted-average interest rate reduction for the modifications was 19.40 percent and 19.02 percent, and principal forgiveness was $16 million and $41 million during the three and nine months ended September 30, 2023. The Corporation tracks the performance of modified loans to assess the effectiveness of modification programs. Defaults of modified credit card and other consumer loans since January 1, 2023 were insignificant during the three and nine months ended September 30, 2023. Of the $455 million in modified credit card and other consumer loans to borrowers experiencing financial difficulty as of September 30, 2023, $370 million were current, $47 million were 30-89 days past due, and $38 million were greater than 90 days past due. These modifications represented 0.22 percent of outstanding credit card |