Outstanding Loans and Leases and Allowance for Credit Losses | Outstanding Loans and Leases and Allowance for Credit Losses The following tables present total outstanding loans and leases and an aging analysis for the Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments, by class of financing receivables, at December 31, 2023 and 2022. 30-59 Days Past Due (1) 60-89 Days Past Due (1) 90 Days or Past Due (1) Total Past Total Current or Less Than 30 Days Past Due (1) Loans Total (Dollars in millions) December 31, 2023 Consumer real estate Residential mortgage $ 1,177 $ 302 $ 829 $ 2,308 $ 226,095 $ 228,403 Home equity 90 38 161 289 25,238 25,527 Credit card and other consumer Credit card 680 515 1,224 2,419 99,781 102,200 Direct/Indirect consumer (2) 306 99 91 496 102,972 103,468 Other consumer — — — — 124 124 Total consumer 2,253 954 2,305 5,512 454,210 459,722 Consumer loans accounted for under the fair value option (3) $ 243 243 Total consumer loans and leases 2,253 954 2,305 5,512 454,210 243 459,965 Commercial U.S. commercial 477 96 225 798 358,133 358,931 Non-U.S. commercial 86 21 64 171 124,410 124,581 Commercial real estate (4) 247 133 505 885 71,993 72,878 Commercial lease financing 44 8 24 76 14,778 14,854 U.S. small business commercial (5) 166 89 184 439 18,758 19,197 Total commercial 1,020 347 1,002 2,369 588,072 590,441 Commercial loans accounted for under the fair value option (3) 3,326 3,326 Total commercial loans and leases 1,020 347 1,002 2,369 588,072 3,326 593,767 Total loans and leases (6) $ 3,273 $ 1,301 $ 3,307 $ 7,881 $ 1,042,282 $ 3,569 $ 1,053,732 Percentage of outstandings 0.31 % 0.12 % 0.32 % 0.75 % 98.91 % 0.34 % 100.00 % (1) Consumer real estate loans 30-59 days past due includes fully-insured loans of $198 million and nonperforming loans of $150 million. Consumer real estate loans 60-89 days past due includes fully-insured loans of $77 million and nonperforming loans of $102 million. Consumer real estate loans 90 days or more past due includes fully-insured loans of $252 million and nonperforming loans of $738 million. Consumer real estate loans current or less than 30 days past due includes $1.6 billion, and direct/indirect consumer includes $39 million of nonperforming loans. (2) Total outstandings primarily includes auto and specialty lending loans and leases of $53.9 billion, U.S. securities-based lending loans of $46.0 billion and non-U.S. consumer loans of $2.8 billion. (3) Consumer loans accounted for under the fair value option includes residential mortgage loans of $66 million and home equity loans of $177 million. Commercial loans accounted for under the fair value option includes U.S. commercial loans of $2.2 billion and non-U.S. commercial loans of $1.2 billion. For more information, see Note 20 – Fair Value Measurements and Note 21 – Fair Value Option . (4) Total outstandings includes U.S. commercial real estate loans of $66.8 billion and non-U.S. commercial real estate loans of $6.1 billion. (5) Includes Paycheck Protection Program loans. (6) Total outstandings includes loans and leases pledged as collateral of $33.7 billion. The Corporation also pledged $246.0 billion of loans with no related outstanding borrowings to secure potential borrowing capacity with the Federal Reserve Bank and Federal Home Loan Bank. 30-59 Days (1) 60-89 Days Past Due (1) 90 Days or (1) Total Past Total Current or Less Than 30 Days Past Due (1) Loans Total Outstandings (Dollars in millions) December 31, 2022 Consumer real estate Residential mortgage $ 1,077 $ 245 $ 945 $ 2,267 $ 227,403 $ 229,670 Home equity 88 32 211 331 26,232 26,563 Credit card and other consumer Credit card 466 322 717 1,505 91,916 93,421 Direct/Indirect consumer (2) 204 59 45 308 105,928 106,236 Other consumer — — — — 156 156 Total consumer 1,835 658 1,918 4,411 451,635 456,046 Consumer loans accounted for under the fair value option (3) $ 339 339 Total consumer loans and leases 1,835 658 1,918 4,411 451,635 339 456,385 Commercial U.S. commercial 827 288 330 1,445 357,036 358,481 Non-U.S. commercial 317 59 144 520 123,959 124,479 Commercial real estate (4) 409 81 77 567 69,199 69,766 Commercial lease financing 49 9 11 69 13,575 13,644 U.S. small business commercial (5) 107 63 356 526 17,034 17,560 Total commercial 1,709 500 918 3,127 580,803 583,930 Commercial loans accounted for under the fair value option (3) 5,432 5,432 Total commercial loans and leases 1,709 500 918 3,127 580,803 5,432 589,362 Total loans and leases (6) $ 3,544 $ 1,158 $ 2,836 $ 7,538 $ 1,032,438 $ 5,771 $ 1,045,747 Percentage of outstandings 0.34 % 0.11 % 0.27 % 0.72 % 98.73 % 0.55 % 100.00 % (1) Consumer real estate loans 30-59 days past due includes fully-insured loans of $184 million and nonperforming loans of $155 million. Consumer real estate loans 60-89 days past due includes fully-insured loans of $75 million and nonperforming loans of $88 million. Consumer real estate loans 90 days or more past due includes fully-insured loans of $368 million and nonperforming loans of $788 million. Consumer real estate loans current or less than 30 days past due includes $1.6 billion, and direct/indirect consumer includes $27 million of nonperforming loans. (2) Total outstandings primarily includes auto and specialty lending loans and leases of $51.8 billion, U.S. securities-based lending loans of $50.4 billion and non-U.S. consumer loans of $3.0 billion. (3) Consumer loans accounted for under the fair value option includes residential mortgage loans of $71 million and home equity loans of $268 million. Commercial loans accounted for under the fair value option includes U.S. commercial loans of $2.9 billion and non-U.S. commercial loans of $2.5 billion. For more information, see Note 20 – Fair Value Measurements and Note 21 – Fair Value Option . (4) Total outstandings includes U.S. commercial real estate loans of $64.9 billion and non-U.S. commercial real estate loans of $4.8 billion. (5) Includes Paycheck Protection Program loans. (6) Total outstandings includes loans and leases pledged as collateral of $18.5 billion. The Corporation also pledged $163.6 billion of loans with no related outstanding borrowings to secure potential borrowing capacity with the Federal Reserve Bank and Federal Home Loan Bank. The Corporation has entered into long-term credit protection agreements with FNMA and FHLMC on loans totaling $8.7 billion and $9.5 billion at December 31, 2023 and 2022, providing full credit protection on residential mortgage loans that become severely delinquent. All of these loans are individually insured, and therefore the Corporation does not record an allowance for credit losses related to these loans. Nonperforming Loans and Leases Commercial nonperforming loans increased to $2.8 billion at December 31, 2023 from $1.1 billion at December 31, 2022, driven by the commercial real estate property type. Consumer nonperforming loans remained relatively unchanged at $2.7 billion at December 31, 2023. The following table presents the Corporation’s nonperforming loans and leases and loans accruing past due 90 days or more at December 31, 2023 and 2022. Nonperforming LHFS are excluded from nonperforming loans and leases as they are recorded at either fair value or the lower of cost or fair value. For more information on the criteria for classification as nonperforming, see Note 1 – Summary of Significant Accounting Principles. Credit Quality Nonperforming Loans Accruing Past Due December 31 (Dollars in millions) 2023 2022 2023 2022 Residential mortgage (1) $ 2,114 $ 2,167 $ 252 $ 368 With no related allowance (2) 1,974 1,973 — — Home equity (1) 450 510 — — With no related allowance (2) 375 393 — — Credit Card n/a n/a 1,224 717 Direct/indirect consumer 148 77 2 2 Total consumer 2,712 2,754 1,478 1,087 U.S. commercial 636 553 51 190 Non-U.S. commercial 175 212 4 25 Commercial real estate 1,927 271 32 46 Commercial lease financing 19 4 7 8 U.S. small business commercial 16 14 184 355 Total commercial 2,773 1,054 278 624 Total nonperforming loans $ 5,485 $ 3,808 $ 1,756 $ 1,711 Percentage of outstanding loans and leases 0.52 % 0.37 % 0.17 % 0.16 % (1) Residential mortgage loans accruing past due 90 days or more are fully-insured loans. At December 31, 2023 and 2022 residential mortgage included $156 million and $260 million of loans on which interest had been curtailed by the FHA, and therefore were no longer accruing interest, although principal was still insured, and $96 million and $108 million of loans on which interest was still accruing. (2) Primarily relates to loans for which the estimated fair value of the underlying collateral less any costs to sell is greater than the amortized cost of the loans as of the reporting date. Credit Quality Indicators The Corporation monitors credit quality within its Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments based on primary credit quality indicators. For more information on the portfolio segments, see Note 1 – Summary of Significant Accounting Principles. Within the Consumer Real Estate portfolio segment, the primary credit quality indicators are refreshed LTV and refreshed Fair Isaac Corporation (FICO) score. Refreshed LTV measures the carrying value of the loan as a percentage of the value of the property securing the loan, refreshed quarterly. Home equity loans are evaluated using CLTV, which measures the carrying value of the Corporation’s loan and available line of credit combined with any outstanding senior liens against the property as a percentage of the value of the property securing the loan, refreshed quarterly. FICO score measures the creditworthiness of the borrower based on the financial obligations of the borrower and the borrower’s credit history. FICO scores are typically refreshed quarterly or more frequently. Certain borrowers (e.g., borrowers that have had debts discharged in a bankruptcy proceeding) may not have their FICO scores updated. FICO scores are also a primary credit quality indicator for the Credit Card and Other Consumer portfolio segment and the business card portfolio within U.S. small business commercial. Within the Commercial portfolio segment, loans are evaluated using the internal classifications of pass rated or reservable criticized as the primary credit quality indicators. The term reservable criticized refers to those commercial loans that are internally classified or listed by the Corporation as Special Mention, Substandard or Doubtful, which are asset quality categories defined by regulatory authorities. These assets have an elevated level of risk and may have a high probability of default or total loss. Pass rated refers to all loans not considered reservable criticized. In addition to these primary credit quality indicators, the Corporation uses other credit quality indicators for certain types of loans. The following tables present certain credit quality indicators and gross charge-offs for the Corporation's Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments by year of origination, except for revolving loans and revolving loans that were modified into term loans, which are shown on an aggregate basis at December 31, 2023. Residential Mortgage – Credit Quality Indicators By Vintage Term Loans by Origination Year (Dollars in millions) Total as of 2023 2022 2021 2020 2019 Prior Residential Mortgage Refreshed LTV Less than or equal to 90 percent $ 214,661 $ 15,224 $ 38,225 $ 76,229 $ 35,072 $ 17,432 $ 32,479 Greater than 90 percent but less than or equal to 100 percent 1,994 698 911 286 53 25 21 Greater than 100 percent 785 264 342 100 31 14 34 Fully-insured loans 10,963 540 350 3,415 2,834 847 2,977 Total Residential Mortgage $ 228,403 $ 16,726 $ 39,828 $ 80,030 $ 37,990 $ 18,318 $ 35,511 Residential Mortgage Refreshed FICO score Less than 620 $ 2,335 $ 115 $ 471 $ 589 $ 402 $ 136 $ 622 Greater than or equal to 620 and less than 680 4,671 359 919 1,235 777 296 1,085 Greater than or equal to 680 and less than 740 23,357 1,934 4,652 6,988 3,742 1,836 4,205 Greater than or equal to 740 187,077 13,778 33,436 67,803 30,235 15,203 26,622 Fully-insured loans 10,963 540 350 3,415 2,834 847 2,977 Total Residential Mortgage $ 228,403 $ 16,726 $ 39,828 $ 80,030 $ 37,990 $ 18,318 $ 35,511 Gross charge-offs for the year ended December 31, 2023 $ 67 $ — $ 7 $ 12 $ 6 $ 2 $ 40 Home Equity - Credit Quality Indicators Total Home Equity Loans and Reverse Mortgages (1) Revolving Loans Revolving Loans Converted to Term Loans (Dollars in millions) December 31, 2023 Home Equity Refreshed LTV Less than or equal to 90 percent $ 25,378 $ 1,051 $ 20,380 $ 3,947 Greater than 90 percent but less than or equal to 100 percent 61 17 35 9 Greater than 100 percent 88 35 36 17 Total Home Equity $ 25,527 $ 1,103 $ 20,451 $ 3,973 Home Equity Refreshed FICO score Less than 620 $ 654 $ 123 $ 253 $ 278 Greater than or equal to 620 and less than 680 1,107 118 589 400 Greater than or equal to 680 and less than 740 4,340 240 3,156 944 Greater than or equal to 740 19,426 622 16,453 2,351 Total Home Equity $ 25,527 $ 1,103 $ 20,451 $ 3,973 Gross charge-offs for the year ended December 31, 2023 $ 36 $ 4 $ 21 $ 11 (1) Includes reverse mortgages of $763 million and home equity loans of $340 million, which are no longer originated. Credit Card and Direct/Indirect Consumer – Credit Quality Indicators By Vintage Direct/Indirect Term Loans by Origination Year Credit Card (Dollars in millions) Total Direct/ Revolving Loans 2023 2022 2021 2020 2019 Prior Total Credit Card as of December 31, Revolving Loans Revolving Loans Converted to Term Loans (1) Refreshed FICO score Less than 620 $ 1,246 $ 11 $ 292 $ 428 $ 336 $ 85 $ 55 $ 39 $ 5,338 $ 5,030 $ 308 Greater than or equal to 620 and less than 680 2,506 11 937 799 501 121 73 64 11,623 11,345 278 Greater than or equal to 680 and less than 740 8,629 48 3,451 2,582 1,641 462 244 201 34,777 34,538 239 Greater than or equal to 740 41,656 74 16,761 11,802 7,643 2,707 1,417 1,252 50,462 50,410 52 Other internal credit metrics (2,3) 49,431 48,764 106 183 110 53 57 158 — — — Total credit card and other $ 103,468 $ 48,908 $ 21,547 $ 15,794 $ 10,231 $ 3,428 $ 1,846 $ 1,714 $ 102,200 $ 101,323 $ 877 Gross charge-offs for the year $ 233 $ 5 $ 32 $ 95 $ 53 $ 15 $ 10 $ 23 $ 3,133 $ 3,013 $ 120 (1) Represents loans that were modified into term loans. (2) Other internal credit metrics may include delinquency status, geography or other factors. (3) Direct/indirect consumer includes $48.8 billion of securities-based lending, which is typically supported by highly liquid collateral with market value greater than or equal to the outstanding loan balance and therefore has minimal credit risk at December 31, 2023. Commercial – Credit Quality Indicators By Vintage (1) Term Loans Amortized Cost Basis by Origination Year (Dollars in millions) Total as of 2023 2022 2021 2020 2019 Prior Revolving Loans U.S. Commercial Risk ratings Pass rated $ 347,563 $ 41,842 $ 43,290 $ 27,738 $ 13,495 $ 11,772 $ 29,923 $ 179,503 Reservable criticized 11,368 278 1,316 708 363 537 1,342 6,824 Total U.S. Commercial $ 358,931 $ 42,120 $ 44,606 $ 28,446 $ 13,858 $ 12,309 $ 31,265 $ 186,327 Gross charge-offs for the year ended $ 191 $ 5 $ 38 $ 29 $ 4 $ 2 $ 27 $ 86 Non-U.S. Commercial Risk ratings Pass rated $ 122,931 $ 17,053 $ 15,810 $ 15,256 $ 2,405 $ 2,950 $ 5,485 $ 63,972 Reservable criticized 1,650 50 184 294 90 158 74 800 Total Non-U.S. Commercial $ 124,581 $ 17,103 $ 15,994 $ 15,550 $ 2,495 $ 3,108 $ 5,559 $ 64,772 Gross charge-offs for the year ended $ 37 $ — $ — $ 8 $ 7 $ 1 $ — $ 21 Commercial Real Estate Risk ratings Pass rated $ 64,150 $ 4,877 $ 16,147 $ 11,810 $ 4,026 $ 7,286 $ 10,127 $ 9,877 Reservable criticized 8,728 134 749 1,728 782 2,132 2,794 409 Total Commercial Real Estate $ 72,878 $ 5,011 $ 16,896 $ 13,538 $ 4,808 $ 9,418 $ 12,921 $ 10,286 Gross charge-offs for the year ended $ 254 $ 2 $ — $ 4 $ — $ 59 $ 189 $ — Commercial Lease Financing Risk ratings Pass rated $ 14,688 $ 4,188 $ 3,077 $ 2,373 $ 1,349 $ 1,174 $ 2,527 $ — Reservable criticized 166 9 22 46 16 32 41 — Total Commercial Lease Financing $ 14,854 $ 4,197 $ 3,099 $ 2,419 $ 1,365 $ 1,206 $ 2,568 $ — Gross charge-offs for the year ended $ 2 $ — $ — $ 1 $ 1 $ — $ — $ — U.S. Small Business Commercial (2) Risk ratings Pass rated $ 9,031 $ 1,886 $ 1,830 $ 1,550 $ 836 $ 721 $ 1,780 $ 428 Reservable criticized 384 6 64 95 40 63 113 3 Total U.S. Small Business Commercial $ 9,415 $ 1,892 $ 1,894 $ 1,645 $ 876 $ 784 $ 1,893 $ 431 Gross charge-offs for the year ended $ 43 $ 1 $ 2 $ 2 $ 19 $ 3 $ 4 $ 12 Total $ 580,659 $ 70,323 $ 82,489 $ 61,598 $ 23,402 $ 26,825 $ 54,206 $ 261,816 Gross charge-offs for the year ended $ 527 $ 8 $ 40 $ 44 $ 31 $ 65 $ 220 $ 119 (1) Excludes $3.3 billion of loans accounted for under the fair value option at December 31, 2023. (2) Excludes U.S. Small Business Card loans of $9.8 billion. Refreshed FICO scores for this portfolio are $530 million for less than 620; $1.1 billion for greater than or equal to 620 and less than 680; $2.7 billion for greater than or equal to 680 and less than 740; and $5.5 billion greater than or equal to 740. Excludes U.S. Small Business Card loans gross charge-offs of $317 million. The following tables present certain credit quality indicators for the Corporation's Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments by year of origination, except for revolving loans and revolving loans that were modified into term loans, which are shown on an aggregate basis at December 31, 2022. Residential Mortgage – Credit Quality Indicators By Vintage Term Loans by Origination Year (Dollars in millions) Total as of 2022 2021 2020 2019 2018 Prior Residential Mortgage Refreshed LTV Less than or equal to 90 percent $ 215,713 $ 39,625 $ 81,437 $ 37,228 $ 18,980 $ 5,734 $ 32,709 Greater than 90 percent but less than or equal to 100 percent 1,615 950 530 93 15 8 19 Greater than 100 percent 648 374 169 43 15 8 39 Fully-insured loans 11,694 580 3,667 3,102 949 156 3,240 Total Residential Mortgage $ 229,670 $ 41,529 $ 85,803 $ 40,466 $ 19,959 $ 5,906 $ 36,007 Residential Mortgage Refreshed FICO score Less than 620 $ 2,156 $ 377 $ 518 $ 373 $ 124 $ 84 $ 680 Greater than or equal to 620 and less than 680 4,978 1,011 1,382 840 329 233 1,183 Greater than or equal to 680 and less than 740 25,444 5,411 8,290 4,369 2,187 830 4,357 Greater than or equal to 740 185,398 34,150 71,946 31,782 16,370 4,603 26,547 Fully-insured loans 11,694 580 3,667 3,102 949 156 3,240 Total Residential Mortgage $ 229,670 $ 41,529 $ 85,803 $ 40,466 $ 19,959 $ 5,906 $ 36,007 Gross charge-offs for the year ended December 31, 2022 $ 161 $ — $ 6 $ 5 $ 6 $ 1 $ 143 Home Equity - Credit Quality Indicators Total Home Equity Loans and Reverse Mortgages (1) Revolving Loans Revolving Loans Converted to Term Loans (Dollars in millions) December 31, 2022 Home Equity Refreshed LTV Less than or equal to 90 percent $ 26,395 $ 1,304 $ 19,960 $ 5,131 Greater than 90 percent but less than or equal to 100 percent 62 20 24 18 Greater than 100 percent 106 37 35 34 Total Home Equity $ 26,563 $ 1,361 $ 20,019 $ 5,183 Home Equity Refreshed FICO score Less than 620 $ 683 $ 166 $ 189 $ 328 Greater than or equal to 620 and less than 680 1,190 152 507 531 Greater than or equal to 680 and less than 740 4,321 312 2,747 1,262 Greater than or equal to 740 20,369 731 16,576 3,062 Total Home Equity $ 26,563 $ 1,361 $ 20,019 $ 5,183 Gross charge-offs for the year ended December 31, 2022 $ 45 $ 5 $ 24 $ 16 (1) Includes reverse mortgages of $937 million and home equity loans of $424 million, which are no longer originated. Credit Card and Direct/Indirect Consumer – Credit Quality Indicators By Vintage Direct/Indirect Term Loans by Origination Year Credit Card (Dollars in millions) Total Direct/Indirect as of December 31, 2022 Revolving Loans 2022 2021 2020 2019 2018 Prior Total Credit Card as of December 31, 2022 Revolving Loans Revolving Loans Converted to Term Loans (1) Refreshed FICO score Less than 620 $ 847 $ 12 $ 237 $ 301 $ 113 $ 84 $ 43 $ 57 $ 4,056 $ 3,866 $ 190 Greater than or equal to 620 and less than 680 2,521 12 1,108 816 269 150 69 97 10,994 10,805 189 Greater than or equal to 680 and less than 740 8,895 52 4,091 2,730 992 520 214 296 32,186 32,017 169 Greater than or equal to 740 39,679 83 16,663 11,392 5,630 2,992 1,236 1,683 46,185 46,142 43 Other internal credit metrics (2, 3) 54,294 53,404 259 305 70 57 40 159 — — — Total credit card and other $ 106,236 $ 53,563 $ 22,358 $ 15,544 $ 7,074 $ 3,803 $ 1,602 $ 2,292 $ 93,421 $ 92,830 $ 591 Gross charge-offs for the year $ 232 $ 7 $ 31 $ 79 $ 34 $ 27 $ 14 $ 40 $ 1,985 $ 1,909 $ 76 (1) Represents TDRs that were modified into term loans. (2) Other internal credit metrics may include delinquency status, geography or other factors. (3) Direct/indirect consumer includes $53.4 billion of securities-based lending, which is typically supported by highly liquid collateral with market value greater than or equal to the outstanding loan balance and therefore has minimal credit risk at December 31, 2022. Commercial – Credit Quality Indicators By Vintage (1) Term Loans Amortized Cost Basis by Origination Year (Dollars in millions) Total as of December 31, 2022 2022 2021 2020 2019 2018 Prior Revolving Loans U.S. Commercial Risk ratings Pass rated $ 348,447 $ 61,200 $ 39,717 $ 18,609 $ 16,566 $ 8,749 $ 30,282 $ 173,324 Reservable criticized 10,034 278 794 697 884 1,202 856 5,323 Total U.S. Commercial $ 358,481 $ 61,478 $ 40,511 $ 19,306 $ 17,450 $ 9,951 $ 31,138 $ 178,647 Gross charge-offs for the year ended $ 151 $ 2 $ 24 $ 24 $ 9 $ 6 $ 13 $ 73 Non-U.S. Commercial Risk ratings Pass rated $ 121,890 $ 24,839 $ 19,098 $ 5,183 $ 3,882 $ 2,423 $ 4,697 $ 61,768 Reservable criticized 2,589 45 395 331 325 98 475 920 Total Non-U.S. Commercial $ 124,479 $ 24,884 $ 19,493 $ 5,514 $ 4,207 $ 2,521 $ 5,172 $ 62,688 Gross charge-offs for the year ended $ 41 $ — $ 3 $ 1 $ — $ 37 $ — $ — Commercial Real Estate Risk ratings Pass rated $ 64,619 $ 15,290 $ 13,089 $ 5,756 $ 9,013 $ 4,384 $ 8,606 $ 8,481 Reservable criticized 5,147 11 837 545 1,501 1,151 1,017 85 Total Commercial Real Estate $ 69,766 $ 15,301 $ 13,926 $ 6,301 $ 10,514 $ 5,535 $ 9,623 $ 8,566 Gross charge-offs for the year ended $ 75 $ — $ — $ 6 $ — $ 26 $ 43 $ — Commercial Lease Financing Risk ratings Pass rated $ 13,404 $ 3,255 $ 2,757 $ 1,955 $ 1,578 $ 1,301 $ 2,558 $ — Reservable criticized 240 9 35 12 71 50 63 — Total Commercial Lease Financing $ 13,644 $ 3,264 $ 2,792 $ 1,967 $ 1,649 $ 1,351 $ 2,621 $ — Gross charge-offs for the year ended $ 8 $ — $ 4 $ — $ 4 $ — $ — $ — U.S. Small Business Commercial (2) Risk ratings Pass rated $ 8,726 $ 1,825 $ 1,953 $ 1,408 $ 864 $ 624 $ 1,925 $ 127 Reservable criticized 329 11 35 48 76 51 105 3 Total U.S. Small Business Commercial $ 9,055 $ 1,836 $ 1,988 $ 1,456 $ 940 $ 675 $ 2,030 $ 130 Gross charge-offs for the year ended $ 31 $ — $ 1 $ 11 $ 4 $ 1 $ 6 $ 8 Total $ 575,425 $ 106,763 $ 78,710 $ 34,544 $ 34,760 $ 20,033 $ 50,584 $ 250,031 Gross charge-offs for the year ended $ 306 $ 2 $ 32 $ 42 $ 17 $ 70 $ 62 $ 81 (1) Excludes $5.4 billion of loans accounted for under the fair value option at December 31, 2022. (2) Excludes U.S. Small Business Card loans of $8.5 billion. Refreshed FICO scores for this portfolio are $297 million for less than 620; $859 million for greater than or equal to 620 and less than 680; $2.4 billion for greater than or equal to 680 and less than 740; and $5.0 billion greater than or equal to 740. Excludes U.S. Small Business Card loans gross charge-offs of $172 million. During 2023, commercial reservable criticized utilized exposure increased to $23.3 billion at December 31, 2023 from $19.3 billion (to 3.74 percent from 3.12 percent of total commercial reservable utilized exposure) at December 31, 2022, primarily driven by commercial real estate and U.S. commercial. Loan Modifications to Borrowers in Financial Difficulty As part of its credit risk management, the Corporation may modify a loan agreement with a borrower experiencing financial difficulties through a refinancing or restructuring of the borrower’s loan agreement (modification programs). The Corporation uses various indicators to identify borrowers in financial difficulty. Generally, consumer loan borrowers that are delinquent and commercial loan borrowers that are currently nonperforming or are more-likely-than-not to become nonperforming in the next six months at the modification date are the primary criteria used to identify borrowers who are experiencing financial difficulty. If a borrower is experiencing financial difficulty and their loan is modified, and they are current at the time of modification, the loan generally remains a performing loan as long as there is demonstrated performance prior to the modification and payment in full under the modified terms is expected. Otherwise, the loan is placed on nonaccrual status and reported as nonperforming, excluding fully-insured consumer real estate loans, until there is sustained repayment performance for a reasonable period. Modifications that do not impact the contractual payment terms, such as covenant waivers, insignificant payment deferrals, and any modifications made to loans carried at fair value, LHFS and leases are not included in the disclosures. Consumer Real Estate The following modification programs are offered for consumer real estate loans to borrowers experiencing financial difficulties. These modifications represented 0.26 percent and 0.34 percent of outstanding residential mortgage and home equity loans at December 31, 2023. Forbearance and Other Payment Plans: Forbearance plans generally consist of the Corporation suspending the borrower’s payments for a defined period with those payments then due at the conclusion of the forbearance period. The aging status of a loan is generally frozen when it enters into a forbearance plan. Alternatively, the Corporation may offer the borrower a payment plan, which allows the borrower to repay past due amounts through payments over a defined period. At December 31, 2023, the amortized cost of residential mortgage loans that were modified through these plans was $429 million. The amortized cost of home equity loans that were modified through these plans during the same periods was $57 million. The weighted-average duration of residential mortgage loan modifications was approximately 8 months for 2023. The weighted-average duration for home equity loan modifications was approximately 9 months. The total forborne payments for residential mortgage loan modifications was $19 million for 2023. For the same period, the total forborne payments for home equity modifications was $6 million. If a borrower is unable to fulfill their obligations under the forbearance plans, they may be offered a trial or permanent modification. Trial Modifications : Trial modification plans generally consist of the Corporation offering a borrower modified loan terms that reduce their contractual payments temporarily over a three Permanent Modifications : Permanent modifications include borrowers that have completed a trial modification and have had their contractual payment terms permanently modified, as well as borrowers that proceed directly to a permanent modification without a trial period. In a permanent modification, the borrower’s payment terms are typically modified in more than one manner but generally include a term extension and an interest rate reduction. At times, the permanent modification may also include principal forgiveness and/or a deferral of past due principal and interest amounts to the end of the loan term. The combinations utilized are based on modifying the terms that give the borrower an improved ability to meet the contractual obligations. At December 31, 2023, the amortized cost of residential mortgage loans that were granted a permanent modification was $154 million. The amortized cost of home equity loans that were granted a permanent modification was $31 million. The term extensions granted for residential mortgage and home equity permanent modifications vary widely and can be up to 30 years, but are mostly in the range of 1 to 20 years for both residential mortgage and home equity loans. The weighted-average term extension of permanent modifications for residential mortgage loans was 9.9 years for 2023, while the weighted-average interest rate reduction was 1.41 percent. For the same period, the weighted-average term extension of permanent modifications for home equity loans was 17.7 years, while the weighted-average interest rate reduction was 2.74 percent. Principal forgiveness and payment deferrals were insignificant during 2023. For consumer real estate borrowers in financial difficulty that received a forbearance, trial or permanent modification, there were no commitments to lend additional funds at December 31, 2023. Borrowers with a home equity line of credit that received a forbearance plan could have all or a portion of their lines reinstated in the future if they cure their payment default and meet certain Bank conditions. Chapter 7 Discharges: If a borrower’s consumer real estate obligation is discharged in a Chapter 7 bankruptcy proceeding, the contractual payment terms of the loan are not modified, although they can no longer be enforced against the individual borrower. The Corporation’s ability to collect amounts due on the loan is limited to enforcement against the property through the foreclosure and sale of the collateral. The Corporation will only pursue foreclosure upon default by the borrower, and otherwise will recover pursuant to the loan terms or at the time of a sale. Residential mortgage and home equity loans that were granted a Chapter 7 discharge were insignificant for 2023. The Corporation tracks the performance of modified loans to assess effectiveness of modification programs. Defaults of modified residential mortgage and home equity loans since January 1, 2023 totaled $287 million during 2023. The following table provides aging information as of December 31, 2023 for consumer real estate loans modified since January 1, 2023. Consumer Real Estate - Payment Status of Modifications to Borrowers in Financial Difficulty (1) Current 30–89 Days 90+ Days Total (Dollars in millions) December 31, 2023 Residential mortgage $ 334 $ 101 $ 148 $ 583 Home equity 58 5 25 88 Total $ 392 $ 106 $ 173 $ 671 (1) Excludes trial modifications and Chapter 7 discharges Consumer real estate foreclosed properties totaled $83 million and $121 million at December 31, 2023 and 2022. The carrying value of consumer real estate loans, including fully-insured loans, for which formal foreclosure proceedings were in process at December 31, 2023 and 2022 was $633 million and $871 million. During 2023 and 2022, the Corporation reclassified $106 million and $190 million of consumer real estate loans to foreclosed properties or, for properties acquired upon foreclosure of certain government-guaranteed loans (principally FHA-insured loans), to other assets. The reclassifications represent non-cash investing activities and, accordingly, are not reflected in the Consolidated Statement of Cash Flows. Credit Card and Other Consumer Credit card and other consumer loans are primarily modified by placing the customer on a fixed payment plan with a significantly reduced fixed interest rate, with terms ranging from 6 months to 72 months. As of December 31, 2023, substantially all payment plans provided to customers had a 60-month term. In certain circumstances, the Corporation will forgive a portion of the outstanding balance if the borrower makes payments up to a set amount. The Corporation makes modifications directly with borrowers for loans held by the Corporation (internal programs) as well as through third-party renegotiation agencies that provide solutions to customers’ entire unsecured debt structures (external programs). The December 31, 2023 amortized cost of credit card and other consumer loans that were modified through these programs during 2023 was $598 million. The weighted-average interest rate reduction for the modifications was 19.02 percent, and principal forgiveness was $61 million during 2023. The Corporation tracks the performance of modified loans to assess effectiveness of modification programs. During 2023, defaults of modified credit card and other consumer loans since January 1, 2023 were insignificant. Of the $598 million in modified credit card and other consumer loans to borrowers experiencing financial difficulty as of December 31, 2023, $491 million were current, $59 million were 30 |