Outstanding Loans and Leases and Allowance for Credit Losses | Outstanding Loans and Leases and Allowance for Credit Losses The following tables present total outstanding loans and leases and an aging analysis for the Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments, by class of financing receivables, at June 30, 2024 and December 31, 2023. 30-59 Days Past Due (1) 60-89 Days Past Due (1) 90 Days or Past Due (1) Total Past Total Current or Less Than 30 Days Past Due (1) Loans Total (Dollars in millions) June 30, 2024 Consumer real estate Residential mortgage $ 1,258 $ 229 $ 742 $ 2,229 $ 225,641 $ 227,870 Home equity 88 34 134 256 25,186 25,442 Credit card and other consumer Credit card 674 484 1,257 2,415 97,035 99,450 Direct/Indirect consumer (2) 310 100 86 496 103,338 103,834 Other consumer — — — — 117 117 Total consumer 2,330 847 2,219 5,396 451,317 456,713 Consumer loans accounted for under the fair value option (3) $ 231 231 Total consumer loans and leases 2,330 847 2,219 5,396 451,317 231 456,944 Commercial U.S. commercial 434 127 215 776 368,363 369,139 Non-U.S. commercial 91 5 4 100 122,083 122,183 Commercial real estate (4) 286 158 758 1,202 69,082 70,284 Commercial lease financing 19 11 23 53 14,821 14,874 U.S. small business commercial 173 78 190 441 19,954 20,395 Total commercial 1,003 379 1,190 2,572 594,303 596,875 Commercial loans accounted for under the fair value option (3) 2,966 2,966 Total commercial loans and leases 1,003 379 1,190 2,572 594,303 2,966 599,841 Total loans and leases (5) $ 3,333 $ 1,226 $ 3,409 $ 7,968 $ 1,045,620 $ 3,197 $ 1,056,785 Percentage of outstandings 0.32 % 0.12 % 0.32 % 0.76 % 98.94 % 0.30 % 100.00 % (1) Consumer real estate loans 30-59 days past due includes fully-insured loans of $191 million and nonperforming loans of $192 million. Consumer real estate loans 60-89 days past due includes fully-insured loans of $63 million and nonperforming loans of $89 million. Consumer real estate loans 90 days or more past due includes fully-insured loans of $211 million and nonperforming loans of $665 million. Consumer real estate loans current or less than 30 days past due includes $1.6 billion, and direct/indirect consumer includes $47 million of nonperforming loans. (2) Total outstandings primarily includes auto and specialty lending loans and leases of $53.6 billion, U.S. securities-based lending loans of $46.7 billion and non-U.S. consumer loans of $2.8 billion. (3) Consumer loans accounted for under the fair value option includes residential mortgage loans of $63 million and home equity loans of $168 million. Commercial loans accounted for under the fair value option includes U.S. commercial loans of $2.0 billion and non-U.S. commercial loans of $945 million. For more information, see Note 14 – Fair Value Measurements and Note 15 – Fair Value Option . (4) Total outstandings includes U.S. commercial real estate loans of $64.4 billion and non-U.S. commercial real estate loans of $5.9 billion. (5) Total outstandings includes loans and leases pledged as collateral of $33.9 billion. The Corporation also pledged $316.6 billion of loans with no related outstanding borrowings to secure potential borrowing capacity with the Federal Reserve Bank and Federal Home Loan Bank. 30-59 Days (1) 60-89 Days Past Due (1) 90 Days or (1) Total Past Total Current or Less Than 30 Days Past Due (1) Loans Total Outstandings (Dollars in millions) December 31, 2023 Consumer real estate Residential mortgage $ 1,177 $ 302 $ 829 $ 2,308 $ 226,095 $ 228,403 Home equity 90 38 161 289 25,238 25,527 Credit card and other consumer Credit card 680 515 1,224 2,419 99,781 102,200 Direct/Indirect consumer (2) 306 99 91 496 102,972 103,468 Other consumer — — — — 124 124 Total consumer 2,253 954 2,305 5,512 454,210 459,722 Consumer loans accounted for under the fair value option (3) $ 243 243 Total consumer loans and leases 2,253 954 2,305 5,512 454,210 243 459,965 Commercial U.S. commercial 477 96 225 798 358,133 358,931 Non-U.S. commercial 86 21 64 171 124,410 124,581 Commercial real estate (4) 247 133 505 885 71,993 72,878 Commercial lease financing 44 8 24 76 14,778 14,854 U.S. small business commercial 166 89 184 439 18,758 19,197 Total commercial 1,020 347 1,002 2,369 588,072 590,441 Commercial loans accounted for under the fair value option (3) 3,326 3,326 Total commercial loans and leases 1,020 347 1,002 2,369 588,072 3,326 593,767 Total loans and leases (5) $ 3,273 $ 1,301 $ 3,307 $ 7,881 $ 1,042,282 $ 3,569 $ 1,053,732 Percentage of outstandings 0.31 % 0.12 % 0.31 % 0.75 % 98.91 % 0.34 % 100.00 % (1) Consumer real estate loans 30-59 days past due includes fully-insured loans of $198 million and nonperforming loans of $150 million. Consumer real estate loans 60-89 days past due includes fully-insured loans of $77 million and nonperforming loans of $102 million. Consumer real estate loans 90 days or more past due includes fully-insured loans of $252 million and nonperforming loans of $738 million. Consumer real estate loans current or less than 30 days past due includes $1.6 billion, and direct/indirect consumer includes $39 million of nonperforming loans. (2) Total outstandings primarily includes auto and specialty lending loans and leases of $53.9 billion, U.S. securities-based lending loans of $46.0 billion and non-U.S. consumer loans of $2.8 billion. (3) Consumer loans accounted for under the fair value option includes residential mortgage loans of $66 million and home equity loans of $177 million. Commercial loans accounted for under the fair value option includes U.S. commercial loans of $2.2 billion and non-U.S. commercial loans of $1.2 billion. For more information, see Note 14 – Fair Value Measurements and Note 15 – Fair Value Option . (4) Total outstandings includes U.S. commercial real estate loans of $66.8 billion and non-U.S. commercial real estate loans of $6.1 billion. (5) Total outstandings includes loans and leases pledged as collateral of $33.7 billion. The Corporation also pledged $246.0 billion of loans with no related outstanding borrowings to secure potential borrowing capacity with the Federal Reserve Bank and Federal Home Loan Bank. The Corporation has entered into long-term credit protection agreements with FNMA and FHLMC on loans totaling $8.4 billion and $8.7 billion at June 30, 2024 and December 31, 2023, providing full credit protection on residential mortgage loans that become severely delinquent. All of these loans are individually insured, and therefore the Corporation does not record an allowance for credit losses related to these loans. Nonperforming Loans and Leases Nonperforming loans were $5.5 billion at both June 30, 2024 and December 31, 2023. Commercial nonperforming loans were $2.8 billion at both June 30, 2024 and December 31, 2023 primarily driven by the commercial real estate office property type. Consumer nonperforming loans were $2.7 billion at both June 30, 2024 and December 31, 2023, driven primarily by residential mortgage. The following table presents the Corporation’s nonperforming loans and leases and loans accruing past due 90 days or more at June 30, 2024 and December 31, 2023. Nonperforming loans held-for-sale (LHFS) are excluded from nonperforming loans and leases as they are recorded at either fair value or the lower of cost or fair value. For more information on the criteria for classification as nonperforming, see Note 1 – Summary of Significant Accounting Principles to the Consolidated Financial Statements of the Corporation’s 2023 Annual Report on Form 10-K . Credit Quality Nonperforming Loans Accruing Past Due (Dollars in millions) June 30 2024 December 31 2023 June 30 2024 December 31 2023 Residential mortgage (1) $ 2,097 $ 2,114 $ 211 $ 252 With no related allowance (2) 1,952 1,974 — — Home equity (1) 422 450 — — With no related allowance (2) 352 375 — — Credit Card n/a n/a 1,257 1,224 Direct/indirect consumer 152 148 6 2 Total consumer 2,671 2,712 1,474 1,478 U.S. commercial 700 636 68 51 Non-U.S. commercial 90 175 3 4 Commercial real estate 1,971 1,927 59 32 Commercial lease financing 19 19 7 7 U.S. small business commercial 22 16 189 184 Total commercial 2,802 2,773 326 278 Total nonperforming loans $ 5,473 $ 5,485 $ 1,800 $ 1,756 Percentage of outstanding loans and leases 0.52 % 0.52 % 0.17 % 0.17 % (1) Residential mortgage loans accruing past due 90 days or more are fully-insured loans. At June 30, 2024 and December 31, 2023 residential mortgage included $125 million and $156 million of loans on which interest had been curtailed by the Federal Housing Administration (FHA), and therefore were no longer accruing interest, although principal was still insured, and $86 million and $96 million of loans on which interest was still accruing. (2) Primarily relates to loans for which the estimated fair value of the underlying collateral less any costs to sell is greater than the amortized cost of the loans as of the reporting date. n/a = not applicable Credit Quality Indicators The Corporation monitors credit quality within its Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments based on primary credit quality indicators. For more information on the portfolio segments, see Note 1 – Summary of Significant Accounting Principles to the Consolidated Financial Statements of the Corporation’s 2023 Annual Report on Form 10-K . Within the Consumer Real Estate portfolio segment, the primary credit quality indicators are refreshed loan-to-value (LTV) and refreshed Fair Isaac Corporation (FICO) score. Refreshed LTV measures the carrying value of the loan as a percentage of the value of the property securing the loan, refreshed quarterly. Home equity loans are evaluated using combined loan-to-value (CLTV), which measures the carrying value of the Corporation’s loan and available line of credit combined with any outstanding senior liens against the property as a percentage of the value of the property securing the loan, refreshed quarterly. FICO score measures the creditworthiness of the borrower based on the financial obligations of the borrower and the borrower’s credit history. FICO scores are typically refreshed quarterly or more frequently. Certain borrowers (e.g., borrowers that have had debts discharged in a bankruptcy proceeding) may not have their FICO scores updated. FICO scores are also a primary credit quality indicator for the Credit Card and Other Consumer portfolio segment and the business card portfolio within U.S. small business commercial. Within the Commercial portfolio segment, loans are evaluated using the internal classifications of pass rated or reservable criticized as the primary credit quality indicators. The term reservable criticized refers to those commercial loans that are internally classified or listed by the Corporation as Special Mention, Substandard or Doubtful, which are asset quality categories defined by regulatory authorities. These assets have an elevated level of risk and may have a high probability of default or total loss. Pass rated refers to all loans not considered reservable criticized. In addition to these primary credit quality indicators, the Corporation uses other credit quality indicators for certain types of loans. The following tables present certain credit quality indicators and gross charge-offs for the Corporation's Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments by year of origination, except for revolving loans and revolving loans that were modified into term loans, which are shown on an aggregate basis at June 30, 2024. Residential Mortgage – Credit Quality Indicators By Vintage Term Loans by Origination Year (Dollars in millions) Total as of 2024 2023 2022 2021 2020 Prior Residential Mortgage Refreshed LTV Less than or equal to 90 percent $ 214,338 $ 8,287 $ 14,200 $ 37,386 $ 74,005 $ 33,814 $ 46,646 Greater than 90 percent but less than or equal to 100 percent 2,118 337 620 786 258 45 72 Greater than 100 percent 920 200 272 302 82 23 41 Fully-insured loans 10,494 335 240 320 3,287 2,703 3,609 Total Residential Mortgage $ 227,870 $ 9,159 $ 15,332 $ 38,794 $ 77,632 $ 36,585 $ 50,368 Residential Mortgage Refreshed FICO score Less than 620 $ 2,449 $ 75 $ 139 $ 479 $ 626 $ 406 $ 724 Greater than or equal to 620 and less than 680 4,588 127 359 888 1,181 716 1,317 Greater than or equal to 680 and less than 740 22,503 847 1,827 4,165 6,511 3,541 5,612 Greater than or equal to 740 187,836 7,775 12,767 32,942 66,027 29,219 39,106 Fully-insured loans 10,494 335 240 320 3,287 2,703 3,609 Total Residential Mortgage $ 227,870 $ 9,159 $ 15,332 $ 38,794 $ 77,632 $ 36,585 $ 50,368 Gross charge-offs for the six months ended June 30, 2024 $ 13 $ — $ 1 $ 2 $ 2 $ 1 $ 7 Home Equity - Credit Quality Indicators Total Home Equity Loans and Reverse Mortgages (1) Revolving Loans Revolving Loans Converted to Term Loans (Dollars in millions) June 30, 2024 Home Equity Refreshed LTV Less than or equal to 90 percent $ 25,290 $ 959 $ 20,708 $ 3,623 Greater than 90 percent but less than or equal to 100 percent 78 20 51 7 Greater than 100 percent 74 27 34 13 Total Home Equity $ 25,442 $ 1,006 $ 20,793 $ 3,643 Home Equity Refreshed FICO score Less than 620 $ 645 $ 97 $ 282 $ 266 Greater than or equal to 620 and less than 680 1,087 111 620 356 Greater than or equal to 680 and less than 740 4,293 211 3,226 856 Greater than or equal to 740 19,417 587 16,665 2,165 Total Home Equity $ 25,442 $ 1,006 $ 20,793 $ 3,643 Gross charge-offs for the six months ended June 30, 2024 $ 6 $ — $ 3 $ 3 (1) Includes reverse mortgages of $694 million and home equity loans of $312 million, which are no longer originated. Credit Card and Direct/Indirect Consumer – Credit Quality Indicators By Vintage Direct/Indirect Term Loans by Origination Year Credit Card (Dollars in millions) Total Direct/ Revolving Loans 2024 2023 2022 2021 2020 Prior Total Credit Card as of June 30, Revolving Loans Revolving Loans Converted to Term Loans (1) Refreshed FICO score Less than 620 $ 1,354 $ 11 $ 93 $ 394 $ 441 $ 287 $ 66 $ 62 $ 5,450 $ 5,102 $ 348 Greater than or equal to 620 and less than 680 2,382 10 346 829 645 371 91 90 11,260 10,947 313 Greater than or equal to 680 and less than 740 8,022 43 1,465 2,719 2,028 1,160 326 281 33,696 33,424 272 Greater than or equal to 740 42,000 68 9,183 13,722 9,753 5,576 1,948 1,750 49,044 48,984 60 Other internal credit metrics (2,3) 50,076 49,487 70 55 159 68 37 200 — — — Total credit card and other $ 103,834 $ 49,619 $ 11,157 $ 17,719 $ 13,026 $ 7,462 $ 2,468 $ 2,383 $ 99,450 $ 98,457 $ 993 Gross charge-offs for the six $ 191 $ 3 $ 5 $ 70 $ 59 $ 29 $ 7 $ 18 $ 2,151 $ 2,063 $ 88 (1) Represents loans that were modified into term loans. (2) Other internal credit metrics may include delinquency status, geography or other factors. (3) Direct/indirect consumer includes $49.5 billion of securities-based lending, which is typically supported by highly liquid collateral with market value greater than or equal to the outstanding loan balance and therefore has minimal credit risk at June 30, 2024. Commercial – Credit Quality Indicators By Vintage (1) Term Loans Amortized Cost Basis by Origination Year (Dollars in millions) Total as of 2024 2023 2022 2021 2020 Prior Revolving Loans U.S. Commercial Risk ratings Pass rated $ 356,198 $ 19,304 $ 37,676 $ 37,500 $ 23,372 $ 11,968 $ 37,546 $ 188,832 Reservable criticized 12,941 23 664 1,222 949 413 1,628 8,042 Total U.S. Commercial $ 369,139 $ 19,327 $ 38,340 $ 38,722 $ 24,321 $ 12,381 $ 39,174 $ 196,874 Gross charge-offs for the six months ended $ 174 $ 1 $ 12 $ 51 $ 6 $ 3 $ 6 $ 95 Non-U.S. Commercial Risk ratings Pass rated $ 120,532 $ 8,476 $ 15,338 $ 13,013 $ 13,995 $ 1,337 $ 7,228 $ 61,145 Reservable criticized 1,651 — 91 97 222 18 134 1,089 Total Non-U.S. Commercial $ 122,183 $ 8,476 $ 15,429 $ 13,110 $ 14,217 $ 1,355 $ 7,362 $ 62,234 Gross charge-offs for the six months ended $ 1 $ — $ — $ — $ — $ — $ — $ 1 Commercial Real Estate Risk ratings Pass rated $ 61,996 $ 2,810 $ 4,905 $ 14,187 $ 11,244 $ 3,327 $ 14,965 $ 10,558 Reservable criticized 8,288 — 174 1,261 1,806 572 4,039 436 Total Commercial Real Estate $ 70,284 $ 2,810 $ 5,079 $ 15,448 $ 13,050 $ 3,899 $ 19,004 $ 10,994 Gross charge-offs for the six months ended $ 582 $ — $ — $ 57 $ 7 $ 62 $ 435 $ 21 Commercial Lease Financing Risk ratings Pass rated $ 14,663 $ 1,699 $ 3,912 $ 2,706 $ 2,116 $ 1,293 $ 2,937 $ — Reservable criticized 211 1 39 44 32 25 70 — Total Commercial Lease Financing $ 14,874 $ 1,700 $ 3,951 $ 2,750 $ 2,148 $ 1,318 $ 3,007 $ — Gross charge-offs for the six months ended $ 1 $ — $ — $ — $ 1 $ — $ — $ — U.S. Small Business Commercial (2) Risk ratings Pass rated $ 9,380 $ 909 $ 1,911 $ 1,745 $ 1,410 $ 719 $ 2,248 $ 438 Reservable criticized 423 3 36 97 122 27 134 4 Total U.S. Small Business Commercial $ 9,803 $ 912 $ 1,947 $ 1,842 $ 1,532 $ 746 $ 2,382 $ 442 Gross charge-offs for the six months ended $ 14 $ — $ — $ — $ — $ 4 $ 4 $ 6 Total $ 586,283 $ 33,225 $ 64,746 $ 71,872 $ 55,268 $ 19,699 $ 70,929 $ 270,544 Gross charge-offs for the six months ended $ 772 $ 1 $ 12 $ 108 $ 14 $ 69 $ 445 $ 123 (1) Excludes $3.0 billion of loans accounted for under the fair value option at June 30, 2024. (2) Excludes U.S. Small Business Card loans of $10.6 billion. Refreshed FICO scores for this portfolio are $619 million for less than 620; $1.1 billion for greater than or equal to 620 and less than 680; $2.9 billion for greater than or equal to 680 and less than 740; and $5.9 billion greater than or equal to 740. Excludes U.S. Small Business Card loans gross charge-offs of $234 million. The following tables present certain credit quality indicators for the Corporation's Consumer Real Estate, Credit Card and Other Consumer, and Commercial portfolio segments by year of origination, except for revolving loans and revolving loans that were modified into term loans, which are shown on an aggregate basis at December 31, 2023. Residential Mortgage – Credit Quality Indicators By Vintage Term Loans by Origination Year (Dollars in millions) Total as of 2023 2022 2021 2020 2019 Prior Residential Mortgage Refreshed LTV Less than or equal to 90 percent $ 214,661 $ 15,224 $ 38,225 $ 76,229 $ 35,072 $ 17,432 $ 32,479 Greater than 90 percent but less than or equal to 100 percent 1,994 698 911 286 53 25 21 Greater than 100 percent 785 264 342 100 31 14 34 Fully-insured loans 10,963 540 350 3,415 2,834 847 2,977 Total Residential Mortgage $ 228,403 $ 16,726 $ 39,828 $ 80,030 $ 37,990 $ 18,318 $ 35,511 Residential Mortgage Refreshed FICO score Less than 620 $ 2,335 $ 115 $ 471 $ 589 $ 402 $ 136 $ 622 Greater than or equal to 620 and less than 680 4,671 359 919 1,235 777 296 1,085 Greater than or equal to 680 and less than 740 23,357 1,934 4,652 6,988 3,742 1,836 4,205 Greater than or equal to 740 187,077 13,778 33,436 67,803 30,235 15,203 26,622 Fully-insured loans 10,963 540 350 3,415 2,834 847 2,977 Total Residential Mortgage $ 228,403 $ 16,726 $ 39,828 $ 80,030 $ 37,990 $ 18,318 $ 35,511 Gross charge-offs for the year ended December 31, 2023 $ 67 $ — $ 7 $ 12 $ 6 $ 2 $ 40 Home Equity - Credit Quality Indicators Total Home Equity Loans and Reverse Mortgages (1) Revolving Loans Revolving Loans Converted to Term Loans (Dollars in millions) December 31, 2023 Home Equity Refreshed LTV Less than or equal to 90 percent $ 25,378 $ 1,051 $ 20,380 $ 3,947 Greater than 90 percent but less than or equal to 100 percent 61 17 35 9 Greater than 100 percent 88 35 36 17 Total Home Equity $ 25,527 $ 1,103 $ 20,451 $ 3,973 Home Equity Refreshed FICO score Less than 620 $ 654 $ 123 $ 253 $ 278 Greater than or equal to 620 and less than 680 1,107 118 589 400 Greater than or equal to 680 and less than 740 4,340 240 3,156 944 Greater than or equal to 740 19,426 622 16,453 2,351 Total Home Equity $ 25,527 $ 1,103 $ 20,451 $ 3,973 Gross charge-offs for the year ended December 31, 2023 $ 36 $ 4 $ 21 $ 11 (1) Includes reverse mortgages of $763 million and home equity loans of $340 million, which are no longer originated. Credit Card and Direct/Indirect Consumer – Credit Quality Indicators By Vintage Direct/Indirect Term Loans by Origination Year Credit Card (Dollars in millions) Total Direct/Indirect as of December 31, 2023 Revolving Loans 2023 2022 2021 2020 2019 Prior Total Credit Card as of December 31, 2023 Revolving Loans Revolving Loans Converted to Term Loans (1) Refreshed FICO score Less than 620 $ 1,246 $ 11 $ 292 $ 428 $ 336 $ 85 $ 55 $ 39 $ 5,338 $ 5,030 $ 308 Greater than or equal to 620 and less than 680 2,506 11 937 799 501 121 73 64 11,623 11,345 278 Greater than or equal to 680 and less than 740 8,629 48 3,451 2,582 1,641 462 244 201 34,777 34,538 239 Greater than or equal to 740 41,656 74 16,761 11,802 7,643 2,707 1,417 1,252 50,462 50,410 52 Other internal credit metrics (2, 3) 49,431 48,764 106 183 110 53 57 158 — — — Total credit card and other $ 103,468 $ 48,908 $ 21,547 $ 15,794 $ 10,231 $ 3,428 $ 1,846 $ 1,714 $ 102,200 $ 101,323 $ 877 Gross charge-offs for the year $ 233 $ 5 $ 32 $ 95 $ 53 $ 15 $ 10 $ 23 $ 3,133 $ 3,013 $ 120 (1) Represents loans that were modified into term loans. (2) Other internal credit metrics may include delinquency status, geography or other factors. (3) Direct/indirect consumer includes $48.8 billion of securities-based lending, which is typically supported by highly liquid collateral with market value greater than or equal to the outstanding loan balance and therefore has minimal credit risk at December 31, 2023. Commercial – Credit Quality Indicators By Vintage (1) Term Loans Amortized Cost Basis by Origination Year (Dollars in millions) Total as of December 31, 2023 2023 2022 2021 2020 2019 Prior Revolving Loans U.S. Commercial Risk ratings Pass rated $ 347,563 $ 41,842 $ 43,290 $ 27,738 $ 13,495 $ 11,772 $ 29,923 $ 179,503 Reservable criticized 11,368 278 1,316 708 363 537 1,342 6,824 Total U.S. Commercial $ 358,931 $ 42,120 $ 44,606 $ 28,446 $ 13,858 $ 12,309 $ 31,265 $ 186,327 Gross charge-offs for the year ended $ 191 $ 5 $ 38 $ 29 $ 4 $ 2 $ 27 $ 86 Non-U.S. Commercial Risk ratings Pass rated $ 122,931 $ 17,053 $ 15,810 $ 15,256 $ 2,405 $ 2,950 $ 5,485 $ 63,972 Reservable criticized 1,650 50 184 294 90 158 74 800 Total Non-U.S. Commercial $ 124,581 $ 17,103 $ 15,994 $ 15,550 $ 2,495 $ 3,108 $ 5,559 $ 64,772 Gross charge-offs for the year ended $ 37 $ — $ — $ 8 $ 7 $ 1 $ — $ 21 Commercial Real Estate Risk ratings Pass rated $ 64,150 $ 4,877 $ 16,147 $ 11,810 $ 4,026 $ 7,286 $ 10,127 $ 9,877 Reservable criticized 8,728 134 749 1,728 782 2,132 2,794 409 Total Commercial Real Estate $ 72,878 $ 5,011 $ 16,896 $ 13,538 $ 4,808 $ 9,418 $ 12,921 $ 10,286 Gross charge-offs for the year ended $ 254 $ 2 $ — $ 4 $ — $ 59 $ 189 $ — Commercial Lease Financing Risk ratings Pass rated $ 14,688 $ 4,188 $ 3,077 $ 2,373 $ 1,349 $ 1,174 $ 2,527 $ — Reservable criticized 166 9 22 46 16 32 41 — Total Commercial Lease Financing $ 14,854 $ 4,197 $ 3,099 $ 2,419 $ 1,365 $ 1,206 $ 2,568 $ — Gross charge-offs for the year ended $ 2 $ — $ — $ 1 $ 1 $ — $ — $ — U.S. Small Business Commercial (2) Risk ratings Pass rated $ 9,031 $ 1,886 $ 1,830 $ 1,550 $ 836 $ 721 $ 1,780 $ 428 Reservable criticized 384 6 64 95 40 63 113 3 Total U.S. Small Business Commercial $ 9,415 $ 1,892 $ 1,894 $ 1,645 $ 876 $ 784 $ 1,893 $ 431 Gross charge-offs for the year ended $ 43 $ 1 $ 2 $ 2 $ 19 $ 3 $ 4 $ 12 Total $ 580,659 $ 70,323 $ 82,489 $ 61,598 $ 23,402 $ 26,825 $ 54,206 $ 261,816 Gross charge-offs for the year ended $ 527 $ 8 $ 40 $ 44 $ 31 $ 65 $ 220 $ 119 (1) Excludes $3.3 billion of loans accounted for under the fair value option at December 31, 2023. (2) Excludes U.S. Small Business Card loans of $9.8 billion. Refreshed FICO scores for this portfolio are $530 million for less than 620; $1.1 billion for greater than or equal to 620 and less than 680; $2.7 billion for greater than or equal to 680 and less than 740; and $5.5 billion greater than or equal to 740. Excludes U.S. Small Business Card loans gross charge-offs of $317 million. During the six months ended June 30, 2024, commercial reservable criticized utilized exposure increased to $24.8 billion at June 30, 2024 from $23.3 billion (to 3.94 percent from 3.74 percent of total commercial reservable utilized exposure) at December 31, 2023, primarily driven by U.S. commercial. Loan Modifications to Borrowers in Financial Difficulty As part of its credit risk management, the Corporation may modify a loan agreement with a borrower experiencing financial difficulties through a refinancing or restructuring of the borrower’s loan agreement (modification programs). Effective January 1, 2023, the Corporation adopted the new accounting standard on loan modifications. Accordingly, June 30, 2024 balances presented in payment status tables represent loans that were modified over the last 12 months, and June 30, 2023 balances presented in payment status tables represent loans that were modified during the first half of 2023. Consumer Real Estate The following modification programs are offered for consumer real estate loans to borrowers experiencing financial difficulties. Residential mortgage modifications represented 0.04 percent and 0.07 percent of outstanding residential mortgage loans for the three and six months ended June 30, 2024 compared to 0.14 percent and 0.19 percent for the same periods in 2023. Home equity modifications represented 0.04 percent and 0.07 percent of outstanding home equity loans for the three and six months ended June 30, 2024 compared to 0.19 percent and 0.28 percent for the same periods in 2023. Forbearance and Other Payment Plans: Forbearance plans generally consist of the Corporation suspending the borrower’s payments for a defined period with those payments then due over a defined period of time or at the conclusion of the forbearance period. The aging status of a loan is generally frozen when it enters into a forbearance plan. If a borrower is unable to fulfill their obligations under the forbearance plans, they may be offered a trial offer or permanent modification. Trial Offer and Permanent Modifications : Trial offer for modification plans generally consist of the Corporation offering a borrower modified loan terms that reduce their contractual payments temporarily over a three The table below provides the ending amortized cost of the Corporation’s modified consumer real estate loans for the three and six months ended June 30, 2024 and 2023. Consumer Real Estate - Modifications to Borrowers in Financial Difficulty Forbearance and Other Payment Plans Permanent Modification Total Forbearance and Other Payment Plans Permanent Modification Total (Dollars in millions) Three Months Ended June 30, 2024 Six Months Ended June 30, 2024 Residential Loans $ 22 $ 73 $ 95 $ 38 $ 126 $ 164 Home Equity — 10 10 — 18 18 Total $ 22 $ 83 $ 105 $ 38 $ 144 $ 182 Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 Residential Loans $ 276 $ 44 $ 320 $ 348 $ 88 $ 436 Home Equity 41 9 50 53 18 71 Total $ 317 $ 53 $ 370 $ 401 $ 106 $ 507 The table below presents the financial effect of modified consumer real estate loans . Financial Effect of Modified Consumer Real Estate Loans Three Months Ended June 30 Six Months Ended June 30 2024 2023 2024 2023 Forbearance and Other Payment Plans Weighted-average duration Residential Mortgage 5 months 6 months 7 months 8 months Home Equity n/a 6 months n/a 9 months Permanent Modifications Weighted-average Term Extension Residential Mortgage 9.2 years 10.2 years 9.1 years 8.6 years Home Equity 18.4 years 16.9 years 17.4 years 15.2 years Weighted-average Interest Rate Reduction Residential Mortgage 1.34 % 1.62 % 1.32 % 1.57 % Home Equity 2.42 % 2.96 % 2.60 % 2.69 % n/a = not applicable For consumer real estate borrowers in financial difficulty that received a forbearance, trial or permanent modification, there were no commitments to lend additional funds at June 30, 2024 and 2023. The Corporation tracks the performance of modified loans to assess effectiveness of modification programs. During the three and six months ended June 30, 2024 and 2023, modified residential and home equity loans that defaulted were insignificant. The table below provides aging information as of June 30, 2024 for consumer real estate loans that were modified over the last 12 months and as of June 30, 2023 for consumer real estate loans that were modified during the first half of 2023. Consumer Real Estate - Payment Status of Modifications to Borrowers in Financial Difficulty Current 30–89 Days Past Due 90+ Days Past Due Total (Dollars in millions) June 30, 2024 Residential mortgage $ 251 $ 71 $ 66 $ 388 Home equity 45 3 9 57 Total $ 296 $ 74 $ 75 $ 445 June 30, 2023 Residential mortgage $ 248 $ 105 $ 83 $ 436 Home equity 42 12 17 71 Total $ 290 $ 117 $ 100 $ 507 Consumer real estate foreclosed properties totaled $92 million and $83 million at June 30, 2024 and December 31, 2023. The carrying value of consumer real estate loans, including fully-insured loans, for which formal foreclosure proceedings were in process at June 30, 2024 and December 31, 2023, was $588 million and $633 million. During the six months ended June 30, 2024 and 2023, the Corporation reclassified $56 million and $68 million of consumer real estate loans to foreclosed properties or, for properties acquired upon foreclosure of certain government-guaranteed loans (principally FHA-insured loans), to other assets. The reclassifications represent non-cash investing activities and, accordingly, are not reflected in the Consolidated Statement of Cash Flows. Credit Card and Other Consumer Credit card and other consumer loans are primarily modified by placing the customer on a fixed payment plan with a significantly reduced fixed interest rate, with terms ranging from 6 months to 72 months, most of which had a 60-month term at June 30, 2024. In certain circumstances, the Corporation will forgive a portion of the outstanding balance if the borrower makes payments up to a set amount. The Corporation makes modifications directly with borrowers for loans held by the Corporation (internal programs) as well as through third-party renegotiation agencies that provide solutions to customers’ entire unsecured debt structures (external programs). The June 30, 2024 amortized cost of credit card and other consumer loans that were modified through these programs during the three and six months ended June 30, 2024 was $200 million and $401 million compared to $168 million and $303 million for the same periods in 2023. These modifications represented 0.10 percent and 0.20 percent of outstanding credit card and other consumer loans for the three and six months ended June 30, 2024 compared to 0.08 percent and 0.15 percent for the same periods in 2023. During the three and six months ended June 30, 2024, the financial effect of modifications resulted in a weighted-average interest rate reduction of 19.59 percent and 19.66 percent compared to 19.02 percent and 18.82 percent for the same periods in 2023, and principal forgiveness of $29 million and $57 million, compared to $14 million and $25 million for the same periods in 2023. The Corporation tracks the performance of modified loans to assess effectiveness of modification programs. As of June 30, 2024, defaults of modified credit card and other consumer loans over the last 12 months were insignificant. Defaults of modified credit card and other consumer loans since January 1, 2023 were insignificant during the first half of 2023. At June 30, 2024, modified credit card and other consumer loans to borrowers experiencing financial difficulty over the last 12 months totaled $674 million, of which $566 million were current, $58 million were 30-89 days past due, and $50 million were greater than 90 days past due. At June 30, 2023, modified credit card and other consumer loans to borrowers experiencing financial difficulty totaled $303 million, of which $237 million were current, $35 million were 30-89 days past due, and $31 million were greater than 90 days past due. Commercial Loans Modifications of loans to commercial borrowers experiencing financial difficulty are designed to reduce the Corporation’s loss exposure while providing borrowers with an opportunity to work through financial difficulties, often to avoid foreclosure or bankruptcy. Each modification is unique, reflects the borrower’s individual circumstances and is designed to benefit the borrower while mitigating the Corporation’s risk exposure. Commercial modifications are primarily term extensions and payment forbearances. Payment forbearances involve the Bank forbearing its contractual right to collect certai |