Transportation volumes for invoices and dollars increased 4% and 10% respectively. With strong performance from the manufacturing sector, this was the first quarter in 2020 where volumes surpassed 2019 levels. The consistent addition of new business throughout 2020 and a more stable foundation of current customer volumes are encouraging factors for growth in 2021.
Growth in new business enabled facility-related (electricity, gas, waste and telecom expense management) invoice volumes to increase 7%, overcoming a number of COVID-related bankruptcies and location closings. Telecom showed continued strength in global engagements, both in new business and pipelines. Facility dollar volumes dipped 2% as governmental restrictions in the restaurant, retail and hospitality sectors curtailed business hours and consumers continued to be cautious about travel and entertainment, both creating lower utility usage. As states continue to re-open their economies, it is anticipated that usage will gradually return to normal.
Consolidated operating expenses decreased $1,124,000 (4%) due to lower personnel expense and a COVID-associated decline in travel and other business development activities.
Summary and Outlook
“It is a testament to the efforts of our team that the company achieved year-over-year growth in fourth quarter net income despite the headwinds presented by COVID-19,” noted Eric H. Brunngraber, Cass chairman and chief executive officer. “While challenges remain, being a flexible and reliable business partner is proving to be a critical benefit to our clients. In addition, the continued expansion of our customer base sets the stage for further recovery in our financial results once the negative forces of the pandemic subside.”
2020 Full Year Recap
For the year ended December 31, 2020, Cass earned $1.73 per diluted share, a decrease of 16% over the $2.07 per diluted share it earned in 2019. Net income was $25.2 million, compared to $30.4 million in 2019. Revenues dropped 8%, from $157.2 million in 2019 to $145.0 million in 2020.