PAR Technology (PAR) 8-K 6 Jan 25 Other Events Financial data

Document and Entity Information

Document and Entity Information	Jan. 06, 2025
Cover [Abstract]
Document Type	8-K
Amendment Flag	false
Document Period End Date	Jan. 06, 2025
Entity Registrant Name	PAR Technology Corporation
Entity Central Index Key	0000708821
Entity Incorporation, State or Country Code	DE
Entity File Number	1-09720
Entity Tax Identification Number	16-1434688
Entity Address, Address Line One	PAR Technology Park
Entity Address, Address Line Two	8383 Seneca Turnpike
Entity Address, City or Town	New Hartford
Entity Address, State or Province	NY
Entity Address, Postal Zip Code	13413-4991
City Area Code	315
Local Phone Number	738-0600
Written Communications	false
Soliciting Material	false
Pre-commencement Tender Offer	false
Pre-commencement Issuer Tender Offer	false
Title of 12(b) Security	Common Stock
Trading Symbol	PAR
Security Exchange Name	NYSE
Entity Emerging Growth Company	false

CONSOLIDATED BALANCE SHEETS

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Current assets:
Cash and cash equivalents	$ 37,183	$ 70,144
Cash held on behalf of customers	10,170	7,205
Short-term investments	37,194	40,290
Accounts receivable - net	42,679	42,640
Inventories	23,560	37,532
Other current assets	8,123	7,006
Current assets of discontinued operations	21,690	19,132
Total current assets	180,599	223,949
Property, plant and equipment - net	15,524	12,760
Goodwill	488,918	486,026
Intangible assets - net	93,969	110,216
Lease right-of-use assets	3,169	3,590
Other assets	17,642	16,007
Noncurrent assets of discontinued operations	2,785	2,310
Total Assets	802,606	854,858
Current liabilities:
Accounts payable	25,599	20,972
Accrued salaries and benefits	14,128	14,356
Accrued expenses	3,533	2,247
Customers payable	10,170	7,205
Lease liabilities - current portion	1,120	1,307
Customer deposits and deferred service revenue	9,304	10,562
Current liabilities of discontinued operations	16,378	11,175
Total current liabilities	80,232	67,824
Lease liabilities - net of current portion	2,145	2,397
Long-term debt	377,647	389,192
Deferred service revenue - noncurrent	4,204	5,125
Other long-term liabilities	3,603	13,349
Noncurrent liabilities of discontinued operations	1,710	1,777
Total liabilities	469,541	479,664
Shareholders' equity:
Preferred stock, $.02 par value, 1,000,000 shares authorized, none outstanding	0	0
Common stock, $.02 par value, 58,000,000 shares authorized; 29,386,234 and 28,589,567 shares issued, 28,029,915 and 27,319,045 outstanding at December 31, 2023 and December 31, 2022, respectively	584	570
Additional paid in capital	625,154	595,286
Accumulated deficit	(274,956)	(205,204)
Accumulated other comprehensive loss	(939)	(1,365)
Treasury stock, at cost, 1,356,319 and 1,270,522 shares at December 31, 2023 and December 31, 2022, respectively	(16,778)	(14,093)
Total shareholders' equity	333,065	375,194
Total Liabilities and Shareholders' Equity	$ 802,606	$ 854,858

CONSOLIDATED BALANCE SHEETS (Pa

CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Dec. 31, 2023	Dec. 31, 2022
Statement of Financial Position [Abstract]
Preferred stock, par value (in dollars per share)	$ 0.02	$ 0.02
Preferred stock, authorized (in shares)	1,000,000	1,000,000
Preferred stock, outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.02	$ 0.02
Common stock, authorized (in shares)	58,000,000	58,000,000
Common stock, issued (in shares)	29,386,234	28,589,567
Common stock, outstanding (in shares)	28,029,915	27,319,045
Treasury stock (in shares)	1,356,319	1,270,522

CONSOLIDATED STATEMENTS OF OPER

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Revenues, net:
Revenue	$ 276,714	$ 262,347	$ 210,351
Costs of sales:
Costs of sales	187,268	180,630	154,067
Gross margin	89,446	81,717	56,284
Operating expenses:
Sales and marketing	38,513	34,900	24,166
General and administrative	72,139	69,770	63,914
Research and development	58,356	48,643	34,579
Amortization of identifiable intangible assets	1,858	1,863	1,825
Adjustment to contingent consideration liability	(9,200)	(4,400)	0
Gain on insurance proceeds	(500)	0	(4,400)
Total operating expenses	161,166	150,776	120,084
Operating loss	(71,720)	(69,059)	(63,800)
Other expense, net	(485)	(1,068)	(1,046)
Loss on extinguishment of debt	(635)	0	(11,916)
Interest expense, net	(6,931)	(8,811)	(18,147)
Loss from continuing operations before (provision for) benefit from income taxes	(79,771)	(78,938)	(94,909)
(Provision for) benefit from income taxes	(1,848)	(1,134)	9,509
Net loss from continuing operations	(81,619)	(80,072)	(85,400)
Net income from discontinued operations	11,867	10,753	9,601
Net loss	$ (69,752)	$ (69,319)	$ (75,799)
Net income (loss) per share (basic and diluted)
Continuing operations, basic (in dollars per share)	$ (2.96)	$ (2.95)	$ (3.4)
Continuing operations, diluted (in dollars per share)	(2.96)	(2.95)	(3.4)
Discontinued operations, basic (in dollars per share)	0.43	0.4	0.38
Discontinued operations, diluted (in dollars per share)	0.43	0.4	0.38
Total, basic (in dollars per share)	(2.53)	(2.55)	(3.02)
Total, diluted (in dollars per share)	$ (2.53)	$ (2.55)	$ (3.02)
Weighted average shares outstanding, basic (in shares)	27,552	27,152	25,088
Weighted average shares outstanding, diluted (in shares)	27,552	27,152	25,088
Hardware
Revenues, net:
Revenue	$ 103,391	$ 114,410	$ 105,014
Costs of sales:
Costs of sales	80,319	92,224	80,841
Subscription service
Revenues, net:
Revenue	122,597	97,499	62,649
Costs of sales:
Costs of sales	63,735	47,424	38,651
Professional service
Revenues, net:
Revenue	50,726	50,438	42,688
Costs of sales:
Costs of sales	$ 43,214	$ 40,982	$ 34,575

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Statement of Comprehensive Income [Abstract]
Net loss	$ (69,752)	$ (69,319)	$ (75,799)
Other comprehensive income, net of applicable tax:
Foreign currency translation adjustments	426	2,339	232
Comprehensive loss	$ (69,326)	$ (66,980)	$ (75,567)

CONSOLIDATED STATEMENTS OF CHAN

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Cumulative Effect, Period of Adoption, Adjusted Balance	2027 Notes	Common Stock	Capital in Excess of Par Value	Capital in Excess of Par Value Cumulative Effect, Period of Adoption, Adjustment	Capital in Excess of Par Value Cumulative Effect, Period of Adoption, Adjusted Balance	Capital in Excess of Par Value 2027 Notes	(Accumulated Deficit) Retained Earnings	(Accumulated Deficit) Retained Earnings Cumulative Effect, Period of Adoption, Adjustment	(Accumulated Deficit) Retained Earnings Cumulative Effect, Period of Adoption, Adjusted Balance	Accumulated Other Comprehensive Income (Loss)	Treasury Stock
Accounting Standards Update [Extensible Enumeration]	us-gaap:AccountingStandardsUpdate202006Member
Balance (in shares) at Dec. 31, 2020					22,983,000
Balance at Dec. 31, 2020	$ 188,405				$ 459	$ 243,575				$ (46,706)			$ (3,936)	$ (4,987)
Treasury stock (in shares) at Dec. 31, 2020														1,066,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)					105,000
Issuance of common stock upon the exercise of stock options	1,156				$ 2	1,154
Net issuance of restricted stock awards (in shares)					2,000
Net issuance of restricted stock units (in shares)					176,000
Net issuance of restricted stock units	372				$ 4	368
Issuance of restricted stock for acquisition (in shares)					1,493,000
Issuance of restricted stock for acquisition	110,219				$ 30	110,189
Treasury stock acquired from employees upon exercise of stock options (in shares)														115,000
Treasury stock acquired from employees upon exercise of stock options	(5,958)													$ (5,958)
Stock-based compensation	14,615					14,615
Proceeds from public share offering, net of issuance costs (in shares)					3,335,000
Proceeds from public share offering, net of issuance costs	208,172			$ 62,931	$ 67	208,105			$ 62,931
Foreign currency translation adjustments	232												232
Net loss	(75,799)									(75,799)
Balance (in shares) at Dec. 31, 2021					28,094,000
Balance at Dec. 31, 2021	504,345	$ (80,036)	$ 424,309		$ 562	640,937	$ (66,656)	$ 574,281		(122,505)	$ (13,380)	$ (135,885)	(3,704)	$ (10,945)
Treasury stock (in shares) at Dec. 31, 2021														1,181,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)					133,000
Issuance of common stock upon the exercise of stock options	1,286				$ 3	1,283
Net issuance of restricted stock awards (in shares)					200,000
Net issuance of restricted stock awards	1				$ 2	(1)
Issuance of restricted stock for acquisition (in shares)					163,000
Issuance of restricted stock for acquisition	6,300				$ 3	6,297
Treasury stock acquired from employees upon exercise of stock options (in shares)														90,000
Treasury stock acquired from employees upon exercise of stock options	(3,148)													$ (3,148)
Stock-based compensation	13,426					13,426
Foreign currency translation adjustments	2,339												2,339
Net loss	$ (69,319)									(69,319)
Balance (in shares) at Dec. 31, 2022	27,319,045				28,590,000
Balance at Dec. 31, 2022	$ 375,194				$ 570	595,286				(205,204)			(1,365)	$ (14,093)
Treasury stock (in shares) at Dec. 31, 2022	1,270,522													1,271,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)	97,000				96,000
Issuance of common stock upon the exercise of stock options	$ 1,069				$ 2	1,067
Net issuance of restricted stock awards (in shares)					203,000
Net issuance of restricted stock awards	2				$ 2
Issuance of common stock for conversion of 2024 Notes (in shares)					497,000
Issuance of common stock for conversion of 2024 Notes	14,384				$ 10	14,374
Treasury stock acquired from employees upon exercise of stock options (in shares)														85,000
Treasury stock acquired from employees upon exercise of stock options	(2,685)													$ (2,685)
Stock-based compensation	14,427					14,427
Foreign currency translation adjustments	426												426
Net loss	$ (69,752)									(69,752)
Balance (in shares) at Dec. 31, 2023	28,029,915				29,386,000
Balance at Dec. 31, 2023	$ 333,065				$ 584	$ 625,154				$ (274,956)			$ (939)	$ (16,778)
Treasury stock (in shares) at Dec. 31, 2023	1,356,319													1,356,000

CONSOLIDATED STATEMENTS OF CH_2

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY (Parenthetical) $ in Thousands	12 Months Ended
	Dec. 31, 2021 USD ($)
Payments for common stock issuance costs	$ 6,828
Private Placement
Payments for common stock issuance costs	6,800
2027 Notes
Convertible debt, equity component, deferred tax	700
Issuance cost, equity component	$ 2,100

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Cash flows from operating activities:
Net loss	$ (69,752)	$ (69,319)	$ (75,799)
Net income from discontinued operations	(11,867)	(10,753)	(9,601)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	27,014	25,643	21,041
Accretion of debt in interest expense	2,205	1,997	8,725
Accretion of discount on held to maturity investments in interest expense, net	(1,886)	0	0
Current expected credit losses	579	1,204	1,290
Provision for obsolete inventory	(1,915)	69	103
Stock-based compensation	14,291	13,261	14,275
Impairment loss	0	1,301	0
Loss on debt extinguishment	635	0	11,916
Adjustment to contingent consideration liability	(9,200)	(4,400)	0
Deferred income tax	197	(373)	(10,417)
Changes in operating assets and liabilities:
Accounts receivable	(772)	(5,587)	3,222
Inventories	15,984	(2,767)	(13,598)
Other current assets	(1,147)	1,823	(4,031)
Other assets	(1,608)	(5,031)	(3,997)
Accounts payable	4,411	696	4,458
Accrued salaries and benefits	(265)	808	(649)
Accrued expenses	769	(683)	(6,821)
Customer deposits and deferred service revenue	(2,179)	(5,851)	(1,706)
Customers payable	2,966	7,205	0
Other long-term liabilities	(412)	(868)	(601)
Cash used in operating activities - continuing operations	(31,952)	(51,625)	(62,190)
Cash provided by operating activities - discontinued operations	14,877	8,555	9,034
Net cash used in operating activities	(17,075)	(43,070)	(53,156)
Cash flows from investing activities:
Cash paid for acquisition, net of cash acquired	(1,900)	(18,797)	(374,705)
Capital expenditures	(5,018)	(1,163)	(1,366)
Capitalization of software costs	(5,346)	(6,234)	(6,210)
Proceeds from sale of held to maturity investments	85,978	24,243	0
Purchases of held to maturity investments	(80,996)	(64,533)	0
Cash used in investing activities - continuing operations	(7,282)	(66,484)	(382,281)
Cash used in investing activities - discontinued operations	(499)	(226)	(711)
Net cash used in investing activities	(7,781)	(66,710)	(382,992)
Cash flows from financing activities:
Principal payments of long-term debt	0	(705)	(4,174)
Payments for the extinguishment of notes payable	0	0	(183,618)
Proceeds from common stock issuance	0	0	215,000
Payments for common stock issuance costs	0	0	(6,828)
Proceeds from debt issuance, net of original issue discount	0	0	441,385
Payments for debt issuance costs	0	0	(13,998)
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,685)	(3,148)	(5,315)
Proceeds from exercise of stock options	1,069	1,286	1,156
Cash (used in) provided by financing activities - continuing operations	(1,616)	(2,567)	443,608
Cash used in financing activities - discontinued operations	0	0	0
Net cash (used in) provided by financing activities	(1,616)	(2,567)	443,608
Effect of exchange rate changes on cash and cash equivalents	(3,522)	1,461	273
Net (decrease) increase in cash, cash equivalents, and cash held on behalf of customers	(29,994)	(110,886)	7,733
Cash, cash equivalents, and cash held on behalf of customers at beginning of period	77,533	188,419	180,686
Cash, cash equivalents, and cash held on behalf of customers at end of period	47,539	77,533	188,419
Reconciliation of cash, cash equivalents, and cash held on behalf of customers
Cash and cash equivalents	37,369	70,328	188,419
Cash held on behalf of customers	10,170	7,205	0
Total cash, cash equivalents, and cash held on behalf of customers	47,539	77,533	188,419
Supplemental disclosures of cash flow information:
Income taxes	3,223	1,285	0
Capitalized software recorded in accounts payable	38	27	48
Capital expenditures in accounts payable	139	75	26
Tax withholding in accrued salaries and benefits related to treasury stock acquired from employees	0	0	643
Common stock issued for acquisition	0	6,300	$ 110,219
Cash and cash equivalents included in discontinued operations	$ 200	$ 200

Summary of Significant Accounti

Summary of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2023
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Summary of Significant Accounting Policies Nature of Business PAR Technology Corporation (the “Company” or “PAR,” “we,” or “us”), through its consolidated subsidiaries, operates in one segment, Restaurant/Retail. The Restaurant/Retail segment provides leading omnichannel cloud-based software and hardware solutions to the restaurant and retail industries. Our product and service offerings include point-of-sale, customer engagement and loyalty, digital ordering and delivery, operational intelligence technologies, payment processing, hardware, and related technologies, solutions, and services. We provide enterprise restaurants, franchisees, and other restaurant outlets in the three major restaurant categories - quick service, fast casual, and table service - with operational efficiencies through a data-driven network with integration capabilities from point-of-sale to the kitchen, to fulfillment. Our subscription services are grouped into three categories: Guest Engagement, which includes Punchh for customer loyalty and engagement and MENU for omnichannel digital ordering and delivery; Operator Solutions, which includes Brink POS for front-of-house and PAR Pay and PAR Payment Services for payments; and Back Office, which includes Data Central. The accompanying consolidated financial statements include the Company’s accounts and those of its consolidated subsidiaries. All intercompany transactions have been eliminated in consolidation. Basis of Presentation and Use of Estimates The Company prepares its consolidated financial statements and related notes in accordance with accounting principles generally accepted in the United States of America. The preparation of the consolidated financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to such estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant and equipment including right-to-use assets and liabilities, identifiable intangible assets and goodwill, valuation allowances for receivables, valuation of excess and obsolete inventories, and measurement of contingent consideration at fair value. Actual results could differ from these estimates. The results of operations of the Company’s Government segment are reported as discontinued operations in the consolidated statements of operations for all periods presented and the related assets and liabilities associated with the discontinued operations are classified as assets and liabilities of discontinued operations in the consolidated balance sheets as of December 31, 2023 and 2022, respectively. All results and information in the consolidated financial statements are presented as continuing operations and exclude the Government segment unless otherwise noted specifically as discontinued operations. Discontinued Operations In determining whether a group of assets disposed of (or is to be disposed of) should be presented as a discontinued operation, the Company analyzes whether the group of assets disposed of represented a component of the entity; that is, whether it had historic operations and cash flows that were discrete both operationally and for financial reporting purposes. In addition, the Company considers whether the disposal represents a strategic shift that has or will have a major effect on the Company’s operations and financial results. The assets and liabilities of a discontinued operation, other than goodwill, are measured at the lower of carrying amount or fair value, less cost to sell. When a portion of a reporting unit that constitutes a business is to be disposed of, the goodwill associated with that business is included in the carrying amount of the business based on the relative fair values of the business to be disposed of and the portion of the reporting unit that will be retained. Interest is allocated to discontinued operations if the interest is directly attributable to the discontinued operations or is interest on debt that is required to be repaid as a result of the disposal. Business Combinations The Company accounts for business combinations pursuant to ASC Topic Business Combinations Cash and Cash Equivalents and Cash Held on Behalf of Customers The Company considers all highly liquid investments, purchased with a remaining maturity of three months or less, to be cash equivalents, including money market funds. Cash held on behalf of customers represents an asset arising from our payment processing services that is restricted for the purpose of satisfying obligations to remit funds to various merchants. The Company maintained bank balances that, at times, exceeded the federally insured limit during the years ended December 31, 2023 and 2022. The Company did not experience losses relating to these deposits and management does not believe that the Company is exposed to any significant credit risk with respect to these amounts. Cash and cash equivalents and cash held on behalf of customers consist of the following: (in thousands) December 31, 2023 December 31, 2022 Cash and cash equivalents Cash $ 37,143 $ 18,672 Money market funds 40 51,472 Cash held on behalf of customers 10,170 7,205 Total cash, cash equivalents, and cash held on behalf of customers $ 47,353 $ 77,349 Short-Term Investments Short-term investments include held-to-maturity investment securities consisting of investment-grade interest bearing instruments, primarily treasury bills and notes, which are stated at amortized cost. The Company does not intend to sell these investment securities and the contractual maturities are not greater than 12 months. The Company did not have any material gains or losses on these securities during the year ended December 31, 2023. The estimated fair value of these securities approximated their carrying value as of December 31, 2023. The carrying value of investment securities consist of the following: (in thousands) December 31, 2023 December 31, 2022 Short-term investments Treasury bills and notes $ 37,194 $ 40,290 Total Short-term Investments $ 37,194 $ 40,290 Accounts Receivable – Current Expected Credit Losses The Company maintains a provision for accounts receivables that it does not expect to collect. In accordance with ASC Topic 326, Financial Instruments - Credit Losses Inventories The Company’s inventories are valued at the lower of cost and net realizable value, with cost determined using the weighted average cost method. The Company uses certain estimates and judgments and considers several factors including hardware demand, changes in customer requirements and changes in technology to provide for excess and obsolescence reserves to properly value inventory. Property, Plant and Equipment Property, plant and equipment are recorded at cost and depreciated using the straight-line method over the estimated useful lives of the assets, which range from three Other Assets Other assets include deferred implementation costs of $8.8 million and $7.4 million and deferred commissions of $2.6 million and $1.2 million at December 31, 2023 and December 31, 2022, respectively. Based on ASC Topic 340, Other Assets and Deferred Costs Other assets also include the cash surrender value of life insurance related to the Company’s deferred compensation plan eligible to certain employees. The funded balance is reviewed on an annual basis. The balance of the life insurance policy was $3.3 million and $3.2 million at December 31, 2023 and December 31, 2022, respectively. Identifiable Intangible Assets The Company’s identifiable intangible assets represent intangible assets acquired in the acquisition of Brink Software, Inc. in 2014, the acquisition of 3M Company’s Drive-Thru Communications Systems in 2019, the Data Central Acquisition, the Punchh Acquisition, the MENU Acquisition, and software development costs. The Company capitalizes certain costs related to the development of its platform and other software applications for internal use in accordance with ASC Topic 350-40, Intangibles - Goodwill and Other - Internal - Use Software three The Company exercises judgment in determining the point at which various projects may be capitalized, in assessing the ongoing value of the capitalized costs and in determining the estimated useful lives over which the costs are amortized. To the extent that the Company can change the manner in which new features and functionalities are developed and tested related to its platform, assessing the ongoing value of capitalized assets or determining the estimated useful lives over which the costs are amortized, the amount of internal-use software development costs the Company capitalizes and amortizes could change in future periods. Goodwill Goodwill represents the excess of the purchase price over the fair value of the net tangible and intangible assets acquired in a business combination. Goodwill is not amortized, but is tested for impairment at least annually or more frequently if events or changes in circumstances indicate that the asset may be impaired. The Company’s impairment tests are based on the Company’s identified reporting unit used in the test for goodwill impairment. In conducting this impairment testing, the Company may first perform a qualitative assessment of whether it is more likely than not that a reporting unit’s fair value is less than its carrying value. If not, no further goodwill impairment testing is required. If it is more likely than not that a reporting unit’s fair value is less than its carrying value, or if we elect not to perform a qualitative assessment of a reporting unit, a quantitative analysis is performed, in which the fair value of the reporting unit is compared to its carrying value. If the carrying value of either reporting unit exceeds its fair value, an impairment charge is recognized for the excess of the carrying value of the reporting unit over its fair value. The Company conducted its annual goodwill impairment test as of October 1, 2023. As a part of this analysis, we evaluated factors including, but not limited to, our market capitalization and stock price performance, macro-economic conditions, market and industry conditions, cost factors, the competitive environment, and the operational stability and overall financial performance of the reporting unit. The assessment indicated that it was more likely than not that the fair value of the reporting units exceeded its respective carrying value. As such, goodwill was not impaired. No impairment charge was recorded in any of the periods presented in the accompanying consolidated financial statements. Impairment of Long-Lived Assets The Company evaluates the accounting and reporting for the impairment of long-lived assets in accordance with the reporting requirements of ASC Topic 360-10, Accounting for the Impairment or Disposal of Long-Lived Assets research and development expense Accrued Expenses As of December 31, 2023, accrued expenses include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the third quarter of 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within accrued expenses was $0.6 million and zero at December 31, 2023, and December 31, 2022, respectively. Other Long-Term Liabilities As of December 31, 2022, other long-term liabilities include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the third quarter of 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within other long-term liabilities was zero and $9.8 million at December 31, 2023, and December 31, 2022, respectively. Additionally, other long-term liabilities include amounts owed to employees that participate in the Company’s deferred compensation plan. Amounts owed to employees participating in the deferred compensation plan were $0.4 million and $0.4 million at December 31, 2023, and December 31, 2022, respectively. Under the CARES Act employers were permitted to defer payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. The Company deferred payment of $3.8 million of employer portion of social security taxes through the end of 2020. The Company paid $1.9 million in December 2021 and $1.9 million in December 2022. Deferred payroll taxes were zero at December 31, 2023, and December 31, 2022. Foreign Currency Translation Adjustments The assets and liabilities for the Company’s international operations are translated into U.S. dollars using year-end exchange rates. Income statement items are translated at average exchange rates prevailing during the year. The resulting translation adjustments are recorded as a separate component of shareholders’ equity under the heading Accumulated Other Comprehensive Loss. Exchange gains and losses on intercompany balances of permanently invested long-term loans are also recorded as a translation adjustment and are included in Accumulated Other Comprehensive Loss. Warranty Provisions Warranty provisions for hardware warranties are recorded in the period in which the Company becomes obligated to honor the warranty, which generally is the period in which the related hardware revenue is recognized. The Company accrues warranty reserves based upon historical factors such as labor rates, average repair time, travel time, number of service calls per machine and cost of replacement parts. When a sale is consummated, a warranty reserve is recorded based upon the estimated cost to provide the service over the warranty period which can range from 12 to 36 months and cost of replacement parts. Activity related to warranty claims are as follows: December 31, 2023 December 31, 2022 (in thousands) Beginning balance $ 722 $ 762 Adjustments to reserve 40 184 Warranty claims settled (112 ) (224 ) Ending balance $ 650 $ 722 Related Party Transactions During the years ended December 31, 2022, and 2021, Act III Management LLC (“Act III Management”), a service company to the restaurant, hospitality, and entertainment industries, provided software development and restaurant technology consulting services to the Company pursuant to a master development agreement. Separately, during the year ended December 31, 2023, Ronald Shaich, the sole member of Act III Management, served as a strategic advisor to the Company’s board of directors pursuant to a strategic advisor agreement, which terminated on June 1, 2023. Keith Pascal, a director of the Company, is an employee of Act III Management and serves as its vice president and secretary. Mr. Pascal does not have an ownership interest in Act III Management. As of December 31, 2023 and 2022, the Company had zero accounts payable owed to Act III Management. During the years ended December 31, 2023, 2022, and 2021 the Company paid Act III Management $0.1 million, $0.6 million, and $1.3 million respectively, in consideration for services performed under the master development agreement. Revenue Recognition The Company’s revenue is derived from three types of revenue: hardware sales, subscription services, and professional services. ASC Topic 606 : Revenue from Contracts with Customers Amounts invoiced in excess of revenue recognized represent deferred revenue. Contracts typically require payment within 30 to 90 days from the shipping date or installation date, depending on the Company’s terms with the customer. The primary method used to estimate a stand-alone selling price, is the price that the Company charges for the particular good or service sold by the Company separately under similar circumstances to similar customers. The Company determines stand-alone selling prices for hardware and subscription services based on the price at which the Company sells the particular good or service separately in similar circumstances and to similar customers. The Company determines stand-alone selling prices for professional services by using an expected cost plus margin. Hardware Hardware revenue consists of hardware product sales and is recognized as a point in time revenue. Revenue on these items are recognized when the customer obtains control of the asset in accordance with the terms of sale. This generally occurs upon delivery to a third-party carrier for onward delivery to customer. We accept returns for hardware sales and recognize them at the time of sale as a reduction to revenue based on historical experience. Subscription Service Our subscription services consist of revenue from our SaaS solutions, related software support, and transaction-based payment processing services. SaaS solutions SaaS solution revenues consist of subscription fees from customers for access to our SaaS solutions and third party SaaS solutions and are recognized ratably over the contract period, commencing when the subscription service is made available to the customer, as the customer simultaneously receives and consumes the benefits of the Company’s performance obligations. Our contracts with customers are generally for a period ranging from 12 to 36 months. We determined we are the principal in transferring these services to the customer and recognize revenue on a gross basis. We control the services being provided to our customer, are responsible for fulfillment of the promise in our contract with the customer, and have discretion in setting the price with our customer. Software support Software support revenues include fees from customers from the sales of varying levels of basic support services which are “stand-ready obligations” satisfied over time on the basis that the customer consumes and receives a benefit from having access to the Company’s support resources, when and as needed, throughout the contract term, which is generally 12 months. For this reason, the basic support services are recognized ratably over the contract term since the Company satisfies its obligation to stand ready by performing these services each day. Transaction-based payment processing Transaction-based payment processing revenues include transaction-based payment processing services for customers which are charged a transaction fee for payment processing. This transaction fee is generally calculated as a percentage of the total transaction amount processed plus a fixed per transaction fee. We satisfy our payment processing performance obligations and recognize the transaction fees as revenue net of refunds and reversals initiated by the restaurant upon authorization by the issuing bank and submission for processing. We allocate all variable fees earned from transaction-based revenue to this performance obligation on the basis that it is consistent with the ASC 606 allocation objectives. Our transaction-based payment processing contracts are primarily layered rate contracts. In layered rate contracts, we pass through the costs of interchange and card assessment and network fees to our customers, which are recorded as a reduction to revenue, and we incur processing fees, which are recorded as cost of sales. For layered rate contracts, we have concluded we are generally the principal in the performance obligation to process payments because we control the payment processing services before the customer receives them, perform authorization and fraud check procedures prior to submitting transactions for processing in the payment network, have sole discretion over which third-party acquiring payment processors we will use and are ultimately responsible to the customers for amounts owed if those acquiring payment processors do not fulfill their obligations. We generally have full discretion in setting processing prices charged to the customers. Additionally, we are obligated to comply with certain payment card network operating rules and contractual obligations under the terms of our registration as a payment facilitator and as a master merchant under our third-party acquiring payment processor agreements which make us liable for the costs of processing the transactions for our customers and chargebacks and other financial losses if such amounts cannot be recovered from the restaurant. However, specifically as it relates to the costs of interchange and card assessment and network fees, we have concluded we are the agent because we do not control pricing for these services and the costs are passed through to our customers. Professional Service Professional service revenue consists of revenues from hardware support, installations, implementations, and other professional services. Hardware support Hardware support revenues consists of fees from customers from the Company’s Advanced Exchange overnight hardware replacement program, on-site support and extended warranty repair service programs and are all “stand-ready obligations” satisfied over time on the basis that the customer consumes and receives a benefit from having access to the Company’s support resources, when and as needed, throughout the contract term, which is generally 12 months. For this reason, the support services are recognized ratably over the contract term since the Company satisfies its obligation to stand ready by performing these services each day. Installations Installation revenue is recognized point in time. Installation revenue is recognized when installation is complete and the customer obtains control of the related asset. The Company offers installation services to its customers for hardware for which the Company primarily hires third-party contractors to install the equipment on the Company’s behalf. The Company pays third-party contractors an installation service fee based on an hourly rate agreed to by the Company and contractor. When third-party installers are used, the Company determines whether the nature of its performance obligations is to provide the specified goods or services itself (principal) or to arrange for a third-party to provide the goods or services (agent). In the Company’s customer arrangements, the Company is primarily responsible for providing a good or service, has inventory risk before the good or service is transferred to the customer, and has discretion in establishing prices; as a result, the Company has concluded that it is the principal in the arrangement and records installation revenue on a gross basis. Implementations Implementation revenue includes set-up and activation fees from customers to implement our SaaS solutions. We have concluded that this service does not represent a stand-alone performance obligation and is instead tied to the performance obligation to provide the subscription service. As such, we defer and amortize related revenues and costs over the life of the contract, commencing when the subscription service is made available to the customer. Other professional services Other professional service revenue includes hardware repairs and maintenance not covered under hardware support, business process mapping, training, and other ad hoc professional services sold separately. Other professional service revenue is recognized point in time upon the completion of the service. Operating Expenses Presentation Changes Beginning with the 2023 Form 10-K, we have retroactively split our “Selling, general and administrative” financial statement line item (“FSLI”), presented in the consolidated statements of operations under “Operating expenses” into two FSLIs, “Sales and marketing” and “General and administrative”, to provide clearer insight into these operationally and economically different operating expenses. This split did not change historical operating expenses previously reported. Stock-Based Compensation The Company measures and records compensation expense for all stock-based compensation to employees, including awards of employee stock options, restricted stock awards and restricted stock units (both time and performance vesting), in the financial statements as compensation cost over the applicable vesting periods using a straight-line expense recognition method, based on their fair value on the date of grant. The fair value of stock-based awards is determined by using the Black-Scholes option valuation model for option awards and closing price on the date of grant for restricted stock awards and restricted stock units. The Black-Scholes valuation model incorporates assumptions as to the fair value of stock price, volatility, the expected life of options or awards, a risk-free interest rate and dividend yield. In valuing stock options, significant judgment is required in determining the expected volatility of the Company’s common stock and the expected life that individuals will hold their stock options prior to exercising. Expected volatility is based on the historical and implied volatility of the Company’s common stock. The expected life of stock options is derived from the historical actual term of stock option grants and an estimate of future exercises during the remaining contractual period of the stock option. While volatility and estimated life are assumptions that do not bear the risk of change subsequent to the grant date of stock options, these assumptions may be difficult to measure, as they represent future expectations based on historical experience. Further, expected volatility and the expected life of stock options may change in the future, which could substantially change the grant-date fair value of future awards and, ultimately, the expense the Company records. The Company elects to account for forfeitures based on recognition in the reporting period incurred. Compensation expense for awards with performance conditions is reassessed each reporting period and recognized based upon the probability that the performance targets will be achieved. The Company expenses stock-based compensation for stock options, restricted stock awards, restricted stock units and performance awards over the requisite service period. For awards with only a service condition, the Company expenses stock-based compensation using the straight-line method over the requisite service period for the entire award. For awards with both performance and service conditions, the Company expenses the stock-based compensation on a straight-line basis over the requisite service period for each separately vesting portion of the award, taking into account the probability that the Company will satisfy the performance condition. Contingent Consideration The Company determined the acquisition date fair value of contingent consideration associated with the MENU Acquisition using Monte-Carlo simulation valuation techniques, with significant inputs that are not observable in the market and thus represents a Level 3 fair value measurement as defined in ASC Topic 820, Fair Value Measurement The MENU Acquisition resulted in an initial liability for the contingent consideration recorded in the amount of $14.2 million during 2022. The liability for the contingent consideration was established at the time of the acquisition and is evaluated quarterly based on additional information as it becomes available; any change in the fair value adjustment is recorded in the earnings of that period. During 2022, the Company recorded a $4.4 million adjustment to decrease the fair value of the contingent consideration liability related to the MENU Acquisition to $9.8 million as of December 31, 2022. During the second quarter of 2023, the MENU earn-out was amended to remove the EBITDA based threshold and reduce the future software as a service (“SaaS”) annual recurring revenue threshold. During 2023, the Company recorded a $9.2 million adjustment to decrease the fair value of the contingent consideration liability related to the MENU Acquisition to $0.6 million as of December 31, 2023. Gain on Insurance Proceeds During the years ended December 31, 2023 and 2021 the Company received $0.5 million and $4.4 million of insurance proceeds in connection with the settlement of a legacy claim. No insurance proceeds were received during the year ended December 31, 2022. Other Expense, net The Company’s foreign currency transaction gains and losses and rental income and losses are recorded in other expense, net in the accompanying statements of operations. Income Taxes The Company and its subsidiaries file a consolidated U.S. federal income tax return. State tax returns are filed on a combined or separate basis depending on the applicable laws in the jurisdictions where the tax returns are filed. The Company also files foreign tax returns on a separate company basis in the countries in which it operates. The provision for income taxes is based upon pretax loss with deferred income taxes provided for the temporary differences between the financial reporting basis and the tax basis of the Company’s assets and liabilities. The Company records a valuation allowance when necessary to reduce deferred tax assets to their net realizable amounts. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. Net Loss Per Share Net loss per share is calculated in accordance with ASC Topic 260, Earnings per Share The following is a reconciliation of the weighted average shares outstanding for the basic and diluted loss per share computations: December 31, (in thousands, except per share data) 2023 2022 2021 Net loss from continuing operations $ (81,619 ) $ (80,072 ) $ (85,400 ) Net income from discontinued operations 11,867 10,753 9,601 Net loss $ (69,752 ) $ (69,319 ) $ (75,799 ) Basic: Weighted average common shares 27,552 27,152 25,088 Loss from continuing operations per common share, basic $ (2.96 ) $ (2.95 ) $ (3.40 ) Income from discontinued operations per common share, basic 0.43 0.40 0.38 Loss per common share, basic $ (2.53 ) $ (2.55 ) $ (3.02 ) Diluted: Weighted average common shares 27,552 27,152 25,088 Loss from continuing operations per common share, diluted $ (2.96 ) $ (2.95 ) $ (3.40 ) Income from discontinued operations per common share, diluted 0.43 0.40 0.38 Loss per common share, diluted $ (2.53 ) $ (2.55 ) $ (3.02 ) Accounting Pronouncements Not Yet Adopted In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures In November 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures With the exception of the standards discussed above, there were no other recent accounting pronouncements or changes in accounting pronouncements during the year ended December 31, 2023 that are of significance or potential significance to the Company.

Acquisitions

Acquisitions	12 Months Ended
	Dec. 31, 2023
Business Combinations [Abstract]
Acquisitions	Acquisitions Q4 2023 Acquisition During the three months ended December 31, 2023, Par Payment Services, LLC acquired the rights to ongoing payment facilitator referral commissions from a privately held restaurant technology company. The transaction was accounted for as an asset acquisition in accordance with ASC Topic 805, Business Combinations MENU Acquisition - 2022 During the third quarter of 2022, ParTech, Inc. (“ParTech”) acquired 100% of the stock of MENU Technologies AG, a restaurant technology company offering fully integrated omnichannel ordering solutions to restaurants worldwide, for purchase consideration of approximately $18.4 million paid in cash and $6.3 million paid in shares of Company common stock. 162,917 shares of common stock were issued as purchase consideration, determined using a fair value share price of $38.67. In addition, the sellers have the opportunity to earn additional cash and Company common stock consideration over an earn-out period ending July 31, 2024, primarily based on MENU’s future SaaS annual recurring revenues. The fair value of the earn-out was determined to be $14.2 million at the time of acquisition. As of December 31, 2023, the Company determined the fair value of the MENU earn-out to be $0.6 million (refer to “Note 16 - Fair Value of Financial Instruments” for a roll-forward of the earn-out). The transaction was accounted for as a business combination in accordance with ASC Topic 805, Business Combinations During the three months ended March 31, 2023, the fair values of assets and liabilities as of July 25, 2022, were finalized with no adjustments from the preliminary purchase price allocation. The following table presents management’s final purchase price allocation: (in thousands) Purchase price allocation Cash $ 843 Accounts receivable 209 Property and equipment 204 Developed technology 10,700 Prepaid and other acquired assets 221 Goodwill 28,495 Total assets 40,672 Accounts payable and accrued expenses 1,300 Deferred revenue 443 Earn-out liability 14,200 Consideration paid $ 24,729 The Company determined the acquisition date fair value of contingent consideration associated with the MENU earn-out using a Monte Carlo simulation of a discounted cash flow model, with significant inputs that are not observable in the market and thus represents a Level 3 fair value measurement as defined in ASC 820, Fair Value Measurement; The estimated fair value of acquired developed technology was determined utilizing the “multi-period excess earnings method”, which is predicated upon the calculation of the net present value of after-tax net cash flows respectively attributable to each asset. The acquired developed technology asset is being amortized on a straight-line basis over its estimated useful life of seven years. Consideration paid in cash on the date of acquisition included $3.0 million deposited into an escrow account administered by a third party, to be held for up to 18-months following the date of acquisition, to fund potential post-closing adjustments and obligations. The balance in the escrow account was $3.0 million as of December 31, 2023 and 2022. The Company incurred acquisition expenses related to its acquisition of MENU of approximately $1.1 million. The Company has not presented combined pro forma financial information of the Company and MENU because the results of operations of the acquired business are considered immaterial. Q1 2022 Acquisition During the three months ended March 31, 2022, ParTech acquired substantially all the assets and liabilities of a privately held restaurant technology company. The transaction was accounted for as a business combination in accordance with ASC Topic 805, Business Combinations During the fourth quarter of 2022, the fair values of assets and liabilities as of the acquisition date were finalized to reflect final acquisition valuation analysis procedures, resulting in no adjustments from the preliminary fair value determinations. Punchh Acquisition - 2021 On April 8, 2021 (the “Closing Date”), the Company, ParTech, Inc., and Sliver Merger Sub, Inc., a wholly owned subsidiary of ParTech, Inc. (“Merger Sub”), entered into an Agreement and Plan of Merger (the “Merger Agreement”) with Punchh Inc. (“Punchh”), and Fortis Advisors LLC, solely in its capacity as the initial Shareholder Representative. Pursuant to the Merger Agreement, on April 8, 2021, Merger Sub merged with and into Punchh (the “Merger”), with Punchh surviving the Merger and becoming a wholly owned subsidiary of the Company. Punchh is a leader in SaaS-based customer loyalty and engagement solutions. In connection with the Merger, the Company paid former Punchh equity holders approximately $507.7 million (including holders of vested options and warrants) consisting of approximately (i) $397.5 million in cash (the “Cash Consideration”), and (ii) 1,493,130 shares of the Company’s common stock for 100% of the equity interests in Punchh; Cash Consideration continues to be subject to adjustments for pending settlement of the indemnification escrow fund one year from the acquisition date. Consideration of common shares issued was determined using an average share price of $68.00, representing consideration paid of $101.5 million. An additional 112,204 shares of the Company’s common stock are reserved for options granted as replacement awards for fully vested unexercised option awards assumed in connection with the Merger. The fair value of fully vested option awards was determined using a Black-Scholes model to be $8.7 million as of the acquisition date. As a result, the total fair value of common shares issued and reserved of 1,594,202 (“Equity Consideration”) was determined to be $110.2 million. Further, the Company incurred acquisition related expenses of approximately $3.6 million. In connection with, and to partially fund the Cash Consideration for, the Merger, on April 8, 2021, the Company, together with certain of its U.S. Subsidiaries, as guarantors, entered into a credit agreement with the lenders party thereto, and Owl Rock First Lien Master Fund, L.P., as administrative agent and collateral agent (the “Owl Rock Credit Agreement”), that provided for a term loan in an initial aggregate principal amount of $180.0 million (the “Owl Rock Term Loan”); and (ii) securities purchase agreements (the “Purchase Agreements”) with each of PAR Act III, LLC (“Act III”), and certain funds and accounts advised by T. Rowe Price Associates, Inc., acting as investment adviser (such funds and accounts being collectively referred to herein as “TRP”), to raise approximately $160.0 million through a private placement of the Company’s common stock. The Company also issued to Act III a warrant to purchase 500,000 shares of common stock with an exercise price of $76.50 and a five year exercise period (the “Warrant”). In connection with the Company’s September 2021 public offering of its common stock, as a result of anti-dilution provisions of the Warrant, an additional 3,975 shares of common stock are available for purchase under the Warrant, at an exercise price of $75.90 per share. Refer to “Note 11 – Common Stock” and “Note 17 - Subsequent Events” for additional information about the offering and Warrant. Additionally, on the Closing Date approximately $6.0 million of the Cash Consideration was deposited into an indemnification escrow fund, to be held for up to 18 months following the Closing Date, to fund (i) potential payment obligations of Punchh equity holders with respect to post-closing adjustments to the Cash and Equity Consideration and (ii) potential post-closing indemnification obligations of Punchh equity holders, in each case in accordance with the terms of the Merger Agreement. During the year ended December 31, 2021, $3.8 million was distributed from the escrow accounts, of which, $3.5 million was received by the Company from the settlement of post-closing obligations of the Punchh equity holders resulting in a reduction of the Cash Consideration paid for the acquisition, and $0.3 million was released to former Punchh shareholders. As of December 31, 2021, the Company recorded remaining indemnification assets and liabilities of approximately $2.2 million to other assets and other long-term liabilities, respectively, to account for amounts deposited into the third-party escrow fund that will be settled one year from the acquisition date. Allocation of Acquisition Consideration The Punchh Acquisition was accounted for as a business combination in accordance with ASC Topic 805, Business Combinations During the year ended December 31, 2021, the preliminary fair values of assets and liabilities as of April 8, 2021 were adjusted to reflect the ongoing acquisition valuation analysis procedures and agreed upon net working capital adjustments. These adjustments included a $3.5 million reduction of Cash Consideration paid due to the release from escrow accounts. Additionally, the fair value of Equity Consideration increased $1.6 million as a result of the finalization of the number of fully vested options granted as replacement awards for fully vested unexercised awards assumed in connection with the Merger. Further, the fair value of developed technology was reduced by $3.6 million to reflect changes in the underlying fair value assumptions. The related change to amortization expense was not material to the results for the year. The reduction to developed technology, along with identified increases to Punchh acquisition related tax deductible temporary differences, resulted in a $3.1 million reduction to the preliminary net deferred tax liability recorded in purchase accounting. These adjustments resulted in a combined reduction to goodwill of $1.5 million during the year ended December 31, 2021. During the first quarter of 2022, the fair values of assets and liabilities as of April 8, 2021 were finalized to reflect final acquisition valuation analysis procedures. These adjustments included a $0.8 million reduction of deferred revenue and $0.3 million of other adjustments, resulting in a reduction to goodwill of $1.1 million. Indemnification assets and liabilities were reduced by $0.1 million, with $2.1 million remaining in escrow. The following table presents management’s final purchase price allocation for the Punchh Acquisition: (in thousands) Purchase price allocation Cash $ 22,714 Accounts receivable 10,214 Property and equipment 592 Lease right-of-use assets 2,473 Developed technology 84,600 Customer relationships 7,500 Trade name 5,800 Indemnification assets 2,109 Prepaid and other acquired assets 2,764 Goodwill 415,055 Total assets $ 553,821 Accounts payable and accrued expenses 15,617 Deferred revenue 10,298 Loan payables 3,508 Lease liabilities 2,787 Indemnification liabilities 2,109 Deferred taxes 11,794 Consideration paid $ 507,708 Intangible Assets The Company identified three acquired intangible assets in the Punchh Acquisition: developed technology; customer relationships; and, the Punchh trade name. The fair value of developed technology and customer relationship intangible assets were determined utilizing the “multi-period excess earnings method”, which is predicated upon the calculation of the net present value of after-tax net cash flows respectively attributable to each asset. The Company applied a seven-year economic life and discount rate of 11.0% in determining the Punchh developed technology intangible fair value. The Company applied a 5.0% estimated annual attrition rate and discount rate of 11.0% in determining the Punchh customer relationships intangible fair value. The fair value of the Punchh trade name intangible was determined utilizing the “relief from royalty” approach, which is a form of the income approach that attributes savings incurred from not having to pay a royalty for the use of an asset. The Company applied a fair and reasonable royalty rate of 1.0% and discount rate of 11.0% in determining the Punchh trade name intangible fair value. The estimated useful life of these identifiable intangible assets was preliminarily determined to be indefinite for the Punchh trade name and seven years for both the developed technology and customer relationships intangible assets. Goodwill Goodwill represents the excess of consideration transferred for the fair value of net identifiable assets acquired and is tested for impairment at least annually. It is not deductible for income tax purposes. Deferred Revenue Deferred revenue acquired in the Punchh Acquisition was fair valued to determined allocation of consideration transferred to assume the liability. The preliminary fair value was determined utilizing the “bottom-up” approach, which is a form of the income approach that measures liability as the direct, incremental costs to fulfill the legal obligation, plus a reasonable profit margin for the services being delivered. Loans Payable Loan liabilities assumed in the Punchh Acquisition were primarily comprised of Punchh’s $3.3 million CARES Act Paycheck Protection Program loan. The Company extinguished all assumed loan payables, including the assumed CARES Act loan, through repayment of the loans on the Closing Date. Right-of-Use Lease Assets and Lease Liabilities The Company assumed real property leases in the Punchh Acquisition related to office space in California, Texas and India and have accounted for these leases as Operating Leases in accordance with ASC Topic 842, Leases. Deferred Taxes The Company determined the deferred tax position to be recorded at the time of the Punchh Acquisition in accordance with ASC Topic 740, Income Taxes, The net deferred tax liability relating to the Punchh Acquisition was determined by the Company to provide future taxable temporary differences that allow for the Company to utilize certain previously fully reserved deferred tax assets. Accordingly, the Company recognized a reduction to its valuation allowance in the year ended December 31, 2021, resulting in a net tax benefit of $10.4 million for the period. Pro Forma Financial Information - unaudited For the year ended December 31, 2021, the Punchh Acquisition resulted in additional revenues of $27.7 million. The following table summarizes the Company’s unaudited pro forma results of operations: (in thousands) Year Ended December 31, 2021 Total revenue $ 219,071 Net loss (88,680 ) The unaudited pro forma results presented above are for illustrative purposes only and do not reflect the realization of actual cost savings or any related integration costs. The unaudited pro forma results do not purport to be indicative of the results that would have been obtained, or to be a projection of results that may be obtained in the future.

Revenue Recognition

Revenue Recognition	12 Months Ended
	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Revenue Recognition	Revenue Recognition Deferred Revenue Deferred revenue is recorded when cash payments are received or due in advance of revenue recognition from software licenses, professional services, and maintenance agreements. The timing of revenue recognition may differ from when customers are invoiced. Deferred revenue is as follows: (in thousands) December 31, 2023 December 31, 2022 Current $ 7,250 $ 8,459 Non-current 4,204 5,125 Total $ 11,454 $ 13,584 Most performance obligations greater than one year relate to service and support contracts, that the Company expects to fulfill within 36 months. The Company expects to fulfill 100% of service and support contracts within 60 months. The changes in deferred revenue, inclusive of both current and long-term, are as follows: (in thousands) 2023 2022 Beginning balance - January 1 $ 13,584 $ 20,046 Acquired deferred revenue (refer to “Note 2 - Acquisitions”) — 443 Recognition of deferred revenue (23,770 ) (37,690 ) Deferral of revenue 21,640 30,785 Ending balance - December 31 $ 11,454 $ 13,584 The above table excludes customer deposits of $2.1 million and $2.1 million as of December 31, 2023 and 2022, respectively. During the years ended December 31, 2023 and 2022, the Company recognized revenue included in contract liabilities at the beginning of each respective period of $8.5 million and $13.8 million. Disaggregated Revenue The Company disaggregates revenue from contracts with customers by major product line because the Company believes it best depicts how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. Disaggregated revenue is as follows: Year Ended December 31, 2023 (in thousands) Point in time Over time Hardware $ 103,391 $ — Subscription service — 122,597 Professional service 21,565 29,161 Total $ 124,956 $ 151,758 Year Ended December 31, 2022 (in thousands) Point in time Over time Hardware $ 114,410 $ — Subscription service — 97,499 Professional service 20,937 29,501 Total $ 135,347 $ 127,000 Year Ended December 31, 2021 (in thousands) Point in time Over time Hardware $ 105,014 $ — Subscription service — 62,649 Professional service 18,166 24,522 Total $ 123,180 $ 87,171

Discontinued Operations

Discontinued Operations	12 Months Ended
	Dec. 31, 2023
Discontinued Operations [Abstract]
Discontinued Operations	Discontinued Operations On June 7, 2024 (the “PGSC Closing Date”), the Company entered into a Stock Purchase Agreement (the “Purchase Agreement”) with Booz Allen Hamilton Inc. (“Booz Allen Hamilton”) for the sale of PAR Government Systems Corporation (“PGSC”), a wholly owned subsidiary of the Company. Pursuant to the Purchase Agreement, on the PGSC Closing Date, Booz Allen Hamilton acquired 100% of the issued and outstanding shares of common stock of PGSC for a cash purchase price of $95.0 million, before customary post-closing adjustments based on PGSC’s indebtedness, working capital, cash, and transaction expenses at closing. At closing we entered into a transition services agreement with Booz Allen Hamilton pursuant to which the Company and Booz Allen Hamilton provide certain transitional services to each other as contemplated by and subject to the Purchase Agreement. The service period for the transitional services generally ends during the third quarter of 2025. On July 1, 2024, the Company sold 100% of the issued and outstanding equity interests of Rome Research Corporation (“RRC”), a wholly-owned subsidiary of the Company, to NexTech Solutions Holdings, LLC (“NexTech”) for a cash purchase price of $7.0 million, before customary post-closing adjustments based on RRC’s indebtedness, working capital, cash, and transaction expenses at closing. At closing we entered into a transition services agreement with NexTech pursuant to which the Company and NexTech provide certain transitional services to each other as contemplated by and subject to the transition services agreement. The service period for the transitional services generally ends during the third quarter of 2025. The sale of PGSC and RRC comprise the sale of 100% of the Company’s Government segment. The Company determined that the Government segment met the definition of a discontinued operation in the quarter ended June 30, 2024, and as such, the Company has recast its financial statements to present the Government segment as discontinued operations. The following table presents the major classes of assets and liabilities of discontinued operations for PGSC and RRC as of December 31, 2023 and 2022: (in thousands) December 31, 2023 December 31, 2022 Accounts receivable – net $ 20,703 $ 17,320 Other current assets 987 1,812 Total current assets 21,690 19,132 Goodwill 736 736 Other noncurrent assets 2,049 1,574 Total noncurrent assets 2,785 2,310 Total assets of discontinued operations $ 24,475 $ 21,442 Accounts payable 4,209 2,311 Accrued salaries and benefits 5,013 4,580 Accrued expenses 6,910 4,284 Other current liabilities 246 — Total current liabilities 16,378 11,175 Noncurrent liabilities 1,710 1,777 Total liabilities of discontinued operations $ 18,088 $ 12,952 The following table presents the major categories of income from discontinued operations: Year Ended December 31, (in thousands) 2023 2022 2021 Contract revenue $ 139,109 $ 93,448 $ 72,525 Contract cost of sales (126,745 ) (82,372 ) (62,570 ) Operating income from discontinued operations 12,364 11,076 9,955 General and administrative expense (353 ) (49 ) (36 ) Other expense, net (4 ) (156 ) (233 ) Income from discontinued operations before provision for income taxes 12,007 10,871 9,686 Provision for income taxes (140 ) (118 ) (85 ) Net income from discontinued operations $ 11,867 $ 10,753 $ 9,601 In accordance with ASC Topic 205, Presentation of Financial Statements, the Company adjusted contract cost of sales to exclude corporate overhead allocated to discontinued operations for all periods presented. The following table presents selected non-cash operating and investing activities related to cash flows from discontinued operations: Year Ended December 31, (in thousands) 2023 2022 2021 Depreciation and amortization $ 467 $ 452 $ 380 Capital expenditures 499 226 711 Stock-based compensation 136 165 340

Leases

Leases	12 Months Ended
	Dec. 31, 2023
Leases [Abstract]
Leases	Leases A significant portion of the Company’s operating lease portfolio includes office space, research and development facilities, IT equipment, and automobiles. The Company’s leases have remaining lease terms of one Year Ended December 31, (in thousands) 2023 2022 2021 Total lease expense $ 1,698 $ 2,133 $ 2,113 Supplemental cash flow information related to leases is as follows: December 31, (in thousands) 2023 2022 Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from leases $ 1,521 $ 2,010 Right-of-use assets obtained in exchange for new operating lease liabilities $ 775 $ 1,580 Supplemental balance sheet information related to leases is as follows: December 31, 2023 2022 Weighted-average remaining lease term 3.3 years 4.3 years Weighted-average discount rate 4.0 % 4.0 % The following table summarizes future lease payments for operating leases at December 31, 2023: (in thousands) Operating leases 2024 $ 1,279 2025 969 2026 461 2027 180 2028 191 Thereafter 533 Total lease payments 3,613 Less: portion representing imputed interest (348 ) Total $ 3,265

Accounts Receivable, Net

Accounts Receivable, Net	12 Months Ended
	Dec. 31, 2023
Receivables [Abstract]
Accounts Receivable, Net	Accounts Receivable, Net At December 31, 2023 and 2022, the Company had current expected credit loss of $1.9 million and $2.1 million, respectively, against accounts receivable. The following table presents changes in the current expected credit loss during the years ended December 31: (in thousands) 2023 2022 Beginning balance - January 1 $ 2,134 $ 1,306 Provisions 579 1,204 Write-offs (764 ) (376 ) Ending balance - December 31 $ 1,949 $ 2,134 Receivables recorded as of December 31, 2023 and 2022 all represent unconditional rights to payments from customers.

Inventories, Net

Inventories, Net	12 Months Ended
	Dec. 31, 2023
Inventory Disclosure [Abstract]
Inventories, Net	Inventories, Net Inventories are used in the manufacture and service of Restaurant/Retail hardware products. The components of inventory, net consist of the following: December 31, (in thousands) 2023 2022 Finished goods $ 13,530 $ 21,936 Work in process 216 383 Component parts 9,147 13,749 Service parts 667 1,464 Inventories, net $ 23,560 $ 37,532 At December 31, 2023 and 2022, the Company had excess and obsolescence reserves of $9.0 million and $10.9 million, respectively, against inventories.

Property, Plant and Equipment,

Property, Plant and Equipment, Net	12 Months Ended
	Dec. 31, 2023
Property, Plant and Equipment [Abstract]
Property, Plant and Equipment, Net	Property, Plant and Equipment, Net The components of property, plant and equipment, net, are: December 31, (in thousands) 2023 2022 Land $ 199 $ 199 Building and improvements 8,105 8,168 Rental property 2,749 2,749 Software 17,175 12,393 Furniture and equipment 13,994 13,117 Construction in process 228 181 42,450 36,807 Less accumulated depreciation (26,926 ) (24,047 ) $ 15,524 $ 12,760 The estimated useful lives of buildings and improvements and rental property are 15 to 40 years. The estimated useful lives of furniture and equipment range from three three

Identifiable Intangible Assets

Identifiable Intangible Assets and Goodwill	12 Months Ended
	Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Identifiable Intangible Assets and Goodwill	Identifiable Intangible Assets and Goodwill Included in identifiable intangible assets are approximately $2.9 million and $2.1 million of costs related to software products that have not satisfied the general release threshold as of December 31, 2023 and December 31, 2022, respectively. These software products will be ready for their intended use within the next 12 months. Software costs placed into service during the years ended December 31, 2023 and 2022 were $4.6 million and $6.5 million, respectively. Annual amortization charged to cost of sales is computed using the straight-line method over the remaining estimated economic life of the product, generally three years. The components of identifiable intangible assets are: December 31, (in thousands) 2023 2022 Estimated Useful Life Weighted- Average Amortization Period Acquired developed technology $ 119,800 $ 119,800 3 - 7 years 4.40 years Internally developed software costs 34,735 30,515 3 years 2.13 years Customer relationships 14,510 12,360 7 years 4.60 years Trade names 1,410 1,410 2 - 5 years 1.00 year Non-competition agreements 30 30 1 year 1.00 year 170,485 164,115 Impact of currency translation on intangible assets 1,399 304 Less: accumulated amortization (87,001 ) (62,508 ) $ 84,883 $ 101,911 Internally developed software costs not meeting general release threshold 2,886 2,105 Trademarks, trade names (non-amortizable) 6,200 6,200 Indefinite $ 93,969 $ 110,216 The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software costs not meeting the general release threshold, is as follows (in thousands): 2024 $ 22,790 2025 20,869 2026 18,857 2027 15,193 2028 7,174 Thereafter — Total $ 84,883 To value indefinite lived intangible assets, the Company utilizes the relief from royalty method to estimate the fair values of trade names. There was zero impairment to indefinite lived intangible assets in the years ended December 31, 2023, 2022 and 2021, respectively. Amortization expense for identifiable intangible assets was allocated as follows: (in thousands) 2023 2022 2021 Amortization of acquired developed technology $ 16,281 $ 15,307 $ 11,978 Amortization of internally developed software 6,167 6,349 5,266 Amortization of identifiable intangible assets recorded in cost of sales $ 22,448 $ 21,656 $ 17,244 Amortization expense recorded in operating expense 1,858 1,863 1,825 Impact of currency translation on intangible assets (909 ) (304 ) — The following table presents the goodwill activities for the periods presented: (in thousands) Beginning balance - December 31, 2021 $ 456,570 Q1 2022 Acquisition 1,212 MENU Acquisition 28,495 Punchh Acquisition ASC 805 measurement period adjustment (1,085 ) Foreign currency translation 834 Balance - December 31, 2022 486,026 Foreign currency translation 2,892 Ending balance - December 31, 2023 $ 488,918 Refer to “Note 2 - Acquisitions” for additional information on goodwill recognized in acquisitions

Debt

Debt	12 Months Ended
	Dec. 31, 2023
Debt Disclosure [Abstract]
Debt	Debt The following table summarizes information about the net carrying amounts of long-term debt as of December 31, 2023: (in thousands) 2026 Notes 2027 Notes Total Principal amount of notes outstanding $ 120,000 $ 265,000 $ 385,000 Unamortized debt issuance cost (1,811 ) (5,542 ) (7,353 ) Total notes payable $ 118,189 $ 259,458 $ 377,647 The following table summarizes information about the net carrying amounts of long-term debt as of December 31, 2022: (in thousands) 2024 Notes 2026 Notes 2027 Notes Total Principal amount of notes outstanding $ 13,750 $ 120,000 $ 265,000 $ 398,750 Unamortized debt issuance cost (257 ) (2,511 ) (6,790 ) (9,558 ) Total notes payable $ 13,493 $ 117,489 $ 258,210 $ 389,192 Refer to “Recently Adopted Accounting Pronouncements” within “Note 1 - Summary of Significant Accounting Polices” for additional information relating to impact to discount resulting from the Company’s adoption of ASU 2020-06. Convertible Senior Notes On April 15, 2019, the Company sold $80.0 million in aggregate principal amount of 4.500% Convertible Senior Notes due 2024. The 2024 Notes were issued pursuant to an indenture, dated April 15, 2019, between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee (the “2024 Indenture”). The 2024 Notes paid interest at a rate equal to 4.500% per year, payable semiannually in arrears on April 15 and October 15 of each year, beginning October 15, 2019. Interest accrued on the 2024 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from April 15, 2019. Unless earlier converted, redeemed or repurchased, the 2024 Notes were to mature on April 15, 2024. On February 10, 2020, the Company sold $120.0 million in aggregate principal amount of 2.875% Convertible Senior Notes due 2026. The 2026 Notes were issued pursuant to an indenture, dated February 10, 2020, between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee (the “2026 Indenture”). The 2026 Notes pay interest at a rate equal to 2.875% per year, payable semiannually in arrears on April 15 and October 15 of each year, beginning October 15, 2020. Interest accrues on the 2026 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from February 10, 2020. Unless earlier converted, redeemed or repurchased, the 2026 Notes mature on April 15, 2026. The Company used approximately $66.3 million (excluding cash payments relating to accrued interest and fractional shares) from its sale of the 2026 Notes and issued 772,423 shares of common stock at $32.43 per share out of treasury stock with an average cost basis of $3.37 per share to repurchase approximately $66.3 million in aggregate principal amount of the 2024 Notes through individually negotiated transactions. Of the total price paid for the 2024 Notes, $59.0 million was allocated to the 2024 Notes settlement, $30.8 million was allocated to equity, and $1.0 million was used to pay off accrued interest on the 2024 Notes. The consideration transferred was allocated to the liability and equity components of the 2024 Notes using the equivalent rate that reflected the borrowing rate for a similar non-convertible debt instrument immediately prior to settlement. The transaction resulted in a loss on settlement of convertible notes of $8.1 million, which is recorded as a loss on extinguishment of debt in the Company’s consolidated statements of operations. The loss represents the difference between (i) the fair value of the liability component and (ii) the sum of the carrying value of the debt component and any unamortized debt issuance costs at the time of settlement. On September 17, 2021, the Company sold $265.0 million in aggregate principal amount of 1.500% Convertible Senior Notes due 2027. The 2027 Notes were issued pursuant to an indenture, dated September 17, 2021, between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee (the “2027 Indenture” and, together with the 2024 Indenture and the 2026 Indenture, the “Indentures”). The 2027 Notes bear interest at a rate of 1.500% per year, which is payable semiannually in arrears on April 15 and October 15 of each year, beginning April 15, 2022. Interest accrues on the 2027 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from September 17, 2021. Unless earlier converted, redeemed or repurchased, the 2027 Notes mature on October 15, 2027. The Company used net proceeds from the offering, in conjunction with net proceeds from the September 2021 common stock offering (Refer to “Note 11 – Common Stock”), to repay in full the Owl Rock Term Loan, which had a principal amount of $180.0 million outstanding as of September 17, 2021. The Company used the remaining net proceeds from the offering for general corporate purposes, including continued investment in the growth of the Company’s businesses and for other working capital needs. The Company also used a portion of the net proceeds to acquire or invest in other assets complementary to the Company’s businesses or for repurchases of the Company’s other indebtedness. Pursuant to a privately negotiated agreement dated October 6, 2023, the Company acquired $13.75 million aggregate principal amount of its outstanding 2024 Notes. This acquisition was made in exchange for 497,376 shares of common stock of the Company (the “Exchange Transaction”). In connection with the closing of the Exchange Transaction, all of the Company’s outstanding 2024 Notes issued under the 2024 Indenture were canceled and the 2024 Indenture was discharged on October 15, 2023. The Exchange Transaction resulted in an inducement loss on settlement of convertible notes of $0.6 million, which is recorded as a loss on extinguishment of debt in the Company’s consolidated statements of operations. The loss represents the difference between the fair value of the original conversion terms and the fair value of the induced conversion terms at the time of settlement. The Senior Notes are senior, unsecured obligations of the Company. The Senior Notes are convertible, in whole or in part, at the option of the holder, upon the occurrence of specified events or certain fundamental changes set forth in the Indentures prior to the close of business on the business day immediately preceding October 15, 2025, and April 15, 2027, respectively; and, thereafter, at any time until the close of business on the second business day immediately preceding maturity. The 2026 Notes are convertible into Company common stock at an initial conversion rate of 23.2722 shares per $1,000 principal amount, and the 2027 Notes are convertible into Company common stock at an initial conversion rate of 12.9870 shares per $1,000 principal amount. Upon conversion, the Company may elect to settle by paying or delivering either solely cash, shares of Company common stock or a combination of cash and shares of Company common stock. The 2026 Indenture and 2027 Indenture contain covenants that, among other things, restrict the Company’s ability to merge, consolidate or sell, or otherwise dispose of, substantially all of its assets and customary Events of Default (as defined in the Indentures). Prior to the Company’s adoption of ASU 2020-06 on January 1, 2022, the carrying amount of the liability component of the 2024 Notes and Senior Notes was calculated by estimating the fair value of similar notes that did not have associated convertible features. The carrying amount of the equity component, representing the conversion option, was determined by deducting the fair value of the liability component from the fair value amount of the 2024 Notes and Senior Notes. The valuation model used in determining the fair value of the liability component for the 2024 Notes and Senior Notes includes inputs, such as the implied debt yield within the nonconvertible borrowing rate. The implied estimated effective rate of the liability component of the 2024 Notes, 2026 Notes, and 2027 Notes was 10.2%, 7.3%, and 6.5% respectively. Prior to the Company’s adoption of ASU 2020-06 on January 1, 2022, in accordance with ASC Topic 470-20, Debt with Conversion and Other Options — Beneficial Conversion Features Prior to the Company’s adoption of ASU 2020-06 on January 1, 2022, the Company recorded an income tax liability of $15.6 million during 2021 associated with the portion of the 2027 Notes that was classified within shareholders’ equity. GAAP requires the offset of the deferred tax liability to be classified within shareholders’ equity, consistent with the equity portion of the 2027 Notes. The creation of the deferred tax liability produced evidence of recoverability of the Company’s net deferred tax assets, which resulted in the release of a valuation allowance, totaling $14.9 million, that was also classified within shareholders’ equity pursuant to the adoption of ASU 2019-12. Prior to the Company’s adoption of ASU 2020-06 on January 1, 2022, in connection with the sale of the 2026 Notes, the Company recorded an income tax benefit of $4.4 million during 2020 as a result of the creation of a deferred tax liability associated with the portion of the 2026 Notes that was classified within shareholders’ equity. The creation of the deferred tax liability produced evidence of recoverability of the Company’s net deferred tax assets which resulted in the release of a valuation allowance, totaling $4.4 million, reflected as an income tax benefit in 2020. Credit Facility In connection with, and to partially fund the Cash Consideration for the Punchh Acquisition, on April 8, 2021, the Company entered into the Owl Rock Credit Agreement. The Owl Rock Credit Agreement provided for a term loan in the initial aggregate principal amount of $180.0 million, the “Owl Rock Term Loan”. Issuance costs, which included a 2% Original Issue Discount, amounted to $9.3 million with net proceeds amounting to $170.7 million. The Company used net proceeds from its offering of the 2027 Notes and its concurrent common stock offering (refer to “Note 11 – Common Stock”) to repay in full the Owl Rock Term Loan, including $1.8 million accrued interest and $3.6 million prepayment premium, on September 17, 2021. Following its repayment, the Owl Rock Credit Agreement was terminated. The transaction resulted in a loss on settlement of notes of $11.9 million, which is recorded as a loss on extinguishment of debt in the Company’s consolidated statements of operations. The loss represents the difference between (i) reacquisition price, including prepayment premium, and (ii) the sum of the carrying value of the debt component and any unamortized debt issuance costs at the time of settlement. The following table summarizes interest expense recognized on the 2024 Notes and Senior Notes: Year Ended December 31, (in thousands) 2023 2022 2021 Contractual interest expense $ 7,627 $ 8,036 $ 9,420 Accretion of debt in interest expense 2,205 1,997 8,726 Total interest expense $ 9,832 $ 10,033 $ 18,146 The cash paid for interest was $8.0 million for the year ended December 31, 2023. The following table summarizes the future principal payments for the Senior Notes as of December 31, 2023 (in thousands): 2024 $ — 2025 — 2026 120,000 2027 265,000 2028 — Thereafter — Total $ 385,000

Common Stock

Common Stock	12 Months Ended
	Dec. 31, 2023
Equity [Abstract]
Common Stock	Common Stock The Company issued 497,376 shares of its common stock as part of the Exchange Transaction related to the conversion of the 2024 Notes. Refer to “Note 10 - Debt” for additional information about the Exchange Transaction. The Company issued 162,917 shares of its common stock as part of the purchase consideration paid to former MENU equity holders in connection with the MENU Acquisition. Refer to “Note 2 - Acquisitions” for additional information about the MENU Acquisition. On September 17, 2021, the Company completed a public offering of its common stock in which the Company issued and sold 982,143 shares of common stock at a price of $56.00 per share. The Company received net proceeds of $52.5 million, after deducting underwriting discounts, commissions and other offering expenses. In connection with, and to partially fund the Cash Consideration of the Punchh Acquisition, on April 8, 2021, the Company entered into Purchase Agreements with Act III and TRP to raise approximately $160.0 million through a private placement of the Company’s common stock. Pursuant to the Purchase Agreements, the Company issued and sold (i) 73,530 shares of its common stock to Act III for a gross purchase price of approximately $5.0 million ($68.00 per share), and (ii) 2,279,412 shares of common stock to TRP for a gross purchase price of approximately $155.0 million ($68.00 per share) for an aggregate of 2,352,942 shares. The Company incurred $4.3 million of issuance costs in connection with the sale of its common stock. The Company also issued to Act III a fully-vested Warrant to purchase 500,000 shares of common stock with an exercise price of $76.50 per share and a five year exercise period. In connection with the Company’s September 2021 public offering of its common stock, as a result of anti-dilution provisions within the Warrant, an additional 3,975 shares of the Company’s common stock are available for purchase under the Warrant, at an exercise price of $75.90 per share. The Warrant is accounted for as an equity instrument pursuant to ASC Topic 815, Derivatives and Hedging Issuance date fair value of the Warrant was determined to be $14.3 million based on using the Black-Scholes model with the following assumptions: Expected term 5.0 years Risk free interest rate 0.85 % Expected volatility 53.78 % Expected dividend yield None Fair value (per warrant) $ 28.65 The Company also issued 1,493,130 of its common stock as part of the Equity Consideration of the Punchh Acquisition. Refer to “Note 2 – Acquisition” for additional information about the Punchh Acquisition.

Stock-Based Compensation

Stock-Based Compensation	12 Months Ended
	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation The Company recorded stock-based compensation expense of $14.3 million, $13.3 million, and $14.3 million in the consolidated statements of operations for the years ended December 31, 2023, 2022, and 2021, respectively. As a result of forfeitures of non-vested stock awards prior to the completion of the requisite service period or failure to meet requisite performance targets, the Company recorded a reduction of stock-based compensation expense for the years ended December 31, 2023, 2022, and 2021 of $0.6 million, $1.0 million, and $0.4 million respectively. The Company has 2.7 million shares of common stock reserved for stock-based awards under its Amended and Restated PAR Technology Corporation 2015 Equity Incentive Plan (the “2015 Plan”). The 2015 Plan provides for the grant of several different forms of stock-based awards including: • Stock options one • Restricted Stock Awards ( RSA”) and Restricted Stock Units (“RSU”) one one Stock Compensation Stock Options The below tables present information with respect to stock options: (in thousands, except for exercise price) Number of Shares Weighted Average Exercise Price Aggregate Intrinsic Value Outstanding at January 1, 2023 1,029 $ 12.82 Options exercised (97 ) 10.73 Options canceled/forfeited (12 ) 13.40 Outstanding at December 31, 2023 920 $ 13.04 $ 28,053 Vested and expected to vest at December 31, 2023 920 $ 13.04 $ 28,046 Total shares exercisable at December 31, 2023 898 $ 13.12 $ 27,299 Shares remaining available for future grant — (in thousands, except for grant date fair value) 2023 2022 2021 Option expense recorded, in thousands, for the year ended December 31, $ 2,813 $ 5,640 $ 9,497 Weighted average grant date fair value $ — $ — $ 60.48 Total intrinsic value of stock options exercised, in thousands, for the year ended December 31, $ 2,700 $ 3,663 $ 5,927 Cash received for options exercised $ 1,069 $ 1,286 $ 1,156 The fair value of options at the date of the grant was estimated using the Black-Scholes model with the following assumptions for the period ending December 31, 2021: 2021 Expected option life 3.1 years Weighted average risk-free interest rate 0.4 % Weighted average expected volatility 56.5 % Expected dividend yield None For the years ended December 31, 2023, 2022, and 2021 the expected option life was based on the Company’s historical experience with similar type options. Expected volatility is based on historic volatility levels of the Company’s common stock over the preceding period of time consistent with the expected life. The risk-free interest rate is based on the implied yield currently available on U.S. Treasury zero coupon issues with a remaining term equal to the expected life. Stock options outstanding at December 31, 2023 are summarized as follows: Range of exercise prices Number outstanding (in thousands) Weighted average remaining life $ $35.26 920 5.95 years Restricted Stock Units Current year activity with respect to the Company’s non-vested RSUs is as follows: (in thousands, except weighted average fair value) Shares Weighted Average grant- date fair value Balance at January 1, 2023 512 $ 35.96 Granted 625 35.74 Vested (210 ) 34.10 Canceled/forfeited (88 ) 38.17 Balance at December 31, 2023 839 $ 35.83 The below table presents information with respect to RSUs: (in thousands) 2023 2022 2021 Service-based RSU $ 9,189 $ 6,615 $ 3,172 Performance-based RSU 2,257 845 774 Total stock-based compensation expense related to RSUs $ 11,446 $ 7,460 $ 3,946 The Company determined the achievement of performance based awards to be probable in 2023, 2022, and 2021. At December 31, 2023, the aggregate unrecognized compensation cost of equity awards was $21.1 million, which is expected to be recognized as compensation expense in fiscal years 2024 to 2026. Employee Stock Purchase Plan In June 2021, the Company’s shareholders approved the 2021 Employee Stock Purchase Plan (“ESPP”), through which eligible employees may purchase shares of the Company’s common stock at a discount through accumulated payroll deductions. The ESPP became effective on November 1, 2021. Participation in the ESPP by eligible employees of the Company and participating subsidiaries began on December 1, 2023. A total of 330,000 shares of Company common stock are available for purchase under the ESPP, subject to adjustment as provided for in the ESPP. As of December 31, 2023, no shares of common stock were purchased.

Income Taxes

Income Taxes	12 Months Ended
	Dec. 31, 2023
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The provision for (benefit from) income taxes consists of: Year Ended December 31, (in thousands) 2023 2022 2021 Current income tax: Federal $ — $ — $ — State 502 666 323 Foreign 1,149 840 585 1,651 1,506 908 Deferred income tax: Federal 59 (221 ) (9,001 ) State 138 (151 ) (1,416 ) 197 (372 ) (10,417 ) Provision for (benefit from) income taxes $ 1,848 $ 1,134 $ (9,509 ) The components of net loss before income taxes consisted of the following: (in thousands) 2023 2022 2021 United States $ (65,972 ) $ (73,939 ) $ (95,077 ) International (13,799 ) (4,999 ) 168 Total net loss before income taxes $ (79,771 ) $ (78,938 ) $ (94,909 ) Deferred tax (liabilities) assets are comprised of the following at: December 31, (in thousands) 2023 2022 Deferred tax liabilities: Operating lease assets $ (989 ) $ (344 ) Software development costs (1,394 ) (1,534 ) Intangible assets (17,172 ) (19,803 ) 481(a) adjustment (1,466 ) - Depreciation on property, plant and equipment (1,269 ) (1,428 ) Gross deferred tax liabilities (22,290 ) (23,109 ) Deferred tax assets: Allowances for bad debts and inventory 2,539 3,213 Capitalized inventory costs 223 300 Employee benefit accruals 7,773 4,628 Interest expense limitation under section 163 (j) 6,501 6,089 Operating lease liabilities 1,015 373 Federal net operating loss carryforward 38,357 40,212 State net operating loss carryforward 8,403 8,866 Foreign net operating loss carryforward 4,406 2,008 Federal and state tax credit carryforwards 14,804 13,364 R&D capitalization 22,108 11,297 Other 3,274 3,963 Gross deferred tax assets 109,403 94,313 Less valuation allowance (87,943 ) (71,837 ) Non-current net deferred tax liabilities $ (830 ) $ (633 ) The non-current net deferred tax liabilities are included within other long-term liabilities on the Company’s consolidated balance sheets. The Company has Federal tax credit carryforwards of $13.3 million that expire in various tax years from 2028 to 2043. The Company has a Federal operating loss carryforward of $12.6 million expiring from 2029 through 2037 and a Federal operating loss carryforward of $170.1 million with an unlimited carryforward period. The Company also has state tax credits of $1.7 million and net operating loss carryforwards that vary by jurisdiction, ranging from $0 to $49.2 million, and expire in various tax years through 2043. The Company has foreign net operating loss carryforwards of $37.2 million expiring through 2029. The Company has a federal interest limitation carryforward of $26.4 million with an indefinite carryforward period. In evaluating our ability to recover our deferred tax assets, management considers all available positive and negative evidence, including scheduled reversals of deferred tax liabilities, projected future taxable income, tax planning strategies and results of recent operations. A valuation allowance is required to the extent it is more likely than not that the future benefit associated with certain Federal, state, and foreign deferred tax assets including tax loss carryforwards will not be realized. As of December 31, 2023, management believes that it is more likely than not that the benefit from its deferred tax assets will not be realized except for the estimated amount of future tax associated with indefinite lived intangible assets. In calculating the valuation allowance, the Company was only permitted to use its existing deferred tax liabilities related to its indefinite-lived intangible assets (i.e. “naked credit deferred tax liabilities”) as a source of taxable income to support the realization of its existing indefinite-lived deferred tax assets. As a result of this analysis, management determined an increase in the valuation allowance in the current year to be appropriate. No provision is made for certain taxes applicable to the undistributed earnings of the Company’s foreign subsidiaries as it is the intention of management to fully utilize those earnings in the operations of foreign subsidiaries. The Tax Cuts and Jobs Act created a new requirement that certain income earned by foreign subsidiaries, known as global intangible low-tax income (“GILTI”), must be included in the gross income of their U.S. shareholder. The FASB allows an accounting policy election of either recognizing deferred taxes for temporary differences expected to reverse as GILTI in future years or recognizing such taxes as a current-period expense when incurred. The company elected to treat the tax effect of GILTI as a current-period expense when incurred. In the current year, the income tax provision includes an increase in deferred tax assets and corresponding increase in valuation allowance of $10.8 million related to the capitalization of R&D expenses for tax purposes and an increase in deferred tax assets and corresponding increase in valuation allowance of $3.3 million from foreign net operating loss carryforwards related to the MENU Acquisition. In 2022, the income tax provision included a reduction in deferred tax liabilities and corresponding increase in valuation allowance of $20.0 million related to subordinated debt as a result of the adoption of ASU No. 2020-06, an increase in deferred tax assets and corresponding increase in valuation allowance of $11.3 million related to the capitalization of R&D expenses for tax purposes, and an increase in deferred tax assets and corresponding increase in valuation allowance of $2.0 million from foreign net operating loss carryforwards related to the MENU Acquisition. In 2021, the income tax provision included a reduction of the Company’s valuation allowance due to the establishment of a deferred tax liability in connection with the Punchh Acquisition. The establishment of that deferred tax liability created “future taxable income”, partially utilizing existing deferred tax assets of the Company and resulting in a $10.4 million reduction of the Company’s valuation allowance. The Punchh Acquisition resulted in a change in ownership for Punchh as defined by IRC Section 382; the Company determined the identified change in ownership should not limit the Company’s ability to utilize Punchh net operating loss and credit carryforwards. The Company records the benefits relating to uncertain tax positions only when it is more likely than not (likelihood of greater than 50%), based on technical merits, that the position would be sustained upon examination by taxing authorities. Tax positions that meet the more likely than not threshold are measured using a probability-weighted approach as the largest amount of tax benefit that is greater than 50% likely of being realized upon settlement. At December 31, 2023, the Company had no reserve for uncertain tax positions and the Company believes the Company has adequately provided for its tax-related liabilities. The Company is no longer subject to federal income tax audits for years before 2019. The following table reconciles the Company’s effective tax rate from the U.S. federal statutory tax rate of 21%: Year Ended December 31, 2023 2022 2021 Federal statutory tax rate 21.0 % 21.0 % 21.0 % State taxes, net of federal benefit (0.7 ) (0.5 ) 1.2 Contingent consideration revaluation 2.4 1.2 — Nondeductible expenses (0.2 ) (0.5 ) (0.7 ) Tax credits (including R&D) 1.5 1.3 1.5 Foreign income tax rate differential (4.9 ) (2.2 ) (0.6 ) Stock based compensation (1.2 ) (1.2 ) (0.5 ) Valuation allowance (20.1 ) (20.5 ) (11.7 ) Other (0.1 ) (0.1 ) (0.2 ) (2.3 )% (1.5 )% 10.0 % The effective income tax rate was (2.3)%, (1.5)% and 10.0% during the years ended December 31, 2023, December 31, 2022, and December 31, 2021 respectively. The decrease in 2023 compared to the statutory tax rate of 21.0% was primarily due to the increase in valuation allowance and the foreign income tax rate differential. The decrease in 2022 compared to the statutory tax rate of 21.0% was primarily due to the increase in valuation allowance and the foreign income tax rate differential. The decrease in 2021 compared to the statutory tax rate of 21.0% was primarily due to the valuation allowance and nondeductible acquisition expenses, which were partially offset by tax credits.

Commitments and Contingencies

Commitments and Contingencies	12 Months Ended
	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies From time to time, the Company is party to legal proceedings arising in the ordinary course of business. Based on information currently available, and based on its evaluation of such information, the Company believes the legal proceedings in which it is currently involved are not material or are not likely to result in a material adverse effect on the Company’s business, financial condition or results of operations, or cannot currently be estimated.

Geographic Information and Cust

Geographic Information and Customer Concentration	12 Months Ended
	Dec. 31, 2023
Geographic Information and Customer Concentration [Abstract]
Geographic Information and Customer Concentration	Geographic Information and Customer Concentration As a result of the Government segment being presented as discontinued operations, the Company is organized in one segment, Restaurant/Retail. As such, segment disclosures related to the Government segment have been removed. The following table represents revenues by country based on the location of the revenue: Year Ended December 31, (in thousands) 2023 2022 2021 United States $ 253,115 $ 242,753 $ 189,639 International 23,599 19,594 20,712 Total $ 276,714 $ 262,347 $ 210,351 The following table represents assets by country based on the location of the assets: December 31, (in thousands) 2023 2022 United States $ 767,894 $ 809,437 International 34,712 45,421 Total $ 802,606 $ 854,858 Customers comprising 10% or more of the Company’s total revenues are summarized as follows: Year Ended December 31, 2023 2022 2021 Yum! Brands, Inc. 13 % 14 % 15 % McDonald’s Corporation 12 % 17 % 16 % Dairy Queen 11 % 9 % 9 % All Others 64 % 60 % 60 % 100 % 100 % 100 % No other customer within “All Others” represented more than 10% of the Company’s total revenue for the years ended 2023, 2022, and 2021.

Fair Value of Financial Instrum

Fair Value of Financial Instruments	12 Months Ended
	Dec. 31, 2023
Fair Value Disclosures [Abstract]
Fair Value of Financial Instruments	Fair Value of Financial Instruments The Company’s financial instruments have been recorded at fair value using available market information and valuation techniques. The fair value hierarchy is based upon three levels of input, which are: Level 1 − quoted prices in active markets for identical assets or liabilities (observable) Level 2 − inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in inactive markets, or other inputs that are observable market data for essentially the full term of the asset or liability (observable) Level 3 − unobservable inputs that are supported by little or no market activity, but are significant to determining the fair value of the asset or liability (unobservable) The Company’s financial instruments primarily consist of cash and cash equivalents, cash held on behalf of customers, short-term investments, debt instruments and deferred compensation assets and liabilities. The carrying amounts of cash and cash equivalents, cash held on behalf of customers, and short-term investments as of December 31, 2023 and December 31, 2022 were considered representative of their fair values because of their short term nature. The debt instruments are recorded at principal amount net unamortized debt issuance cost and discount (refer to “Note 10 - Debt” for additional information). The estimated fair value of the 2026 Notes and 2027 Notes at December 31, 2023 was $145.6 million and $236.1 million, respectively. As of December 31, 2022 the fair value of the 2024 Notes, 2026 Notes, and 2027 Notes was $17.4 million, $112.8 million, and $191.0 million, respectively. The valuation techniques used to determine the fair values of 2024 Notes, 2026 Notes, and 2027 Notes are classified within Level 2 of the fair value hierarchy as they are derived from broker quotations. Deferred compensation assets and liabilities primarily relate to the Company’s deferred compensation plan, which allows for pre-tax salary deferrals for certain key employees. Changes in the fair value of the deferred compensation liabilities are derived using quoted prices in active markets of the asset selections made by plan participants. Deferred compensation liabilities are classified in Level 2, the fair value classification as defined under FASB ASC Topic 820, Fair Value Measurements, because their inputs are derived principally from observable market data by correlation to the hypothetical investments. The Company holds insurance investments to partially offset the Company’s liabilities under its deferred compensation plan, which are recorded at fair value each period using the cash surrender value of the insurance investments. The cash surrender value of the life insurance policy was $3.3 million and $3.2 million at December 31, 2023 and December 31, 2022, respectively, and is included in other assets on the consolidated balance sheets. Amounts owed to employees participating in the deferred compensation plan at December 31, 2023 was $0.4 million compared to $0.4 million at December 31, 2022 and is included in other long-term liabilities on the consolidated balance sheets. The Company uses Monte Carlo simulation modeling of a discounted cash flow model to determine the fair value of the earn-out liability associated with the MENU Acquisition. Significant inputs used in the simulation are not observable in the market and thus the liability represents a Level 3 fair value measurement as defined in ASC 820. Ultimately, the liability will be equivalent to the amount paid, and the difference between the fair value estimate and amount paid will be recorded in earnings. The amount paid that is less than or equal to the liability on the acquisition date will be reflected as cash used in financing activities in the Company’s consolidated statements of cash flows. Any amount paid in excess of the liability on the acquisition date will be reflected as cash used in operating activities. The Company determined the fair value of the MENU earn-out contingent liability to be $0.6 million at December 31, 2023. The following table presents the changes in the estimated fair values of the Company’s liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for fiscal year 2023: (in thousands) December 31, 2021 $ — New contingent consideration 14,200 Change in fair value of contingent consideration (4,400 ) Balance at December 31, 2022 9,800 Change in fair value of contingent consideration (9,200 ) Balance at December 31, 2023 $ 600 The change in fair value of contingent consideration was recorded within “ Adjustment to contingent consideration liability The following tables provide quantitative information associated with the fair value measurement of the Company’s liabilities for contingent consideration: December 31, 2023 Contingency Type Maximum Payout (1) (undiscounted) (in thousands) Fair Value Valuation Technique Unobservable Inputs Weighted Average or Range Revenue based payments $ 5,600 $ 600 Monte Carlo Revenue volatility 25.0 % Discount rate 11.5 % Projected year of payments 2024 (1) December 31, 2022 Contingency Type Maximum Payout (1) (undiscounted) (in thousands) Fair Value Valuation Technique Unobservable Inputs Weighted Average or Revenue and EBITDA based payments $ 33,900 $ 9,800 Monte Carlo Revenue volatility 25.0 % Gross profit volatility 40.0 % Discount rate 13.5 % Projected year of payments 2024 (1)

Subsequent Events

Subsequent Events	12 Months Ended
	Dec. 31, 2023
Subsequent Events [Abstract]
Subsequent Events	Subsequent Events On January 2, 2024 the Company entered into a consulting agreement with PAR Act III, LLC (“PAR Act III”) pursuant to which PAR Act III will provide the Company with strategic consulting, merger and acquisition technology due diligence, and other professional and expert services that may be requested from time to time by the Company’s Chief Executive Officer. In consideration for the services provided under the consulting agreement, the Company amended its common stock purchase warrant issued to PAR Act III on April 8, 2021 to extend the termination date of the warrant to April 8, 2028, subject to the consulting agreement remaining in effect through April 8, 2026. The warrant provides PAR Act III the right to purchase 500,000 shares of Company common stock at an exercise price of $76.50 per share and 3,975 shares of Company common stock at an exercise price of $75.90 per share.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2023
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation and Use of Estimates The Company prepares its consolidated financial statements and related notes in accordance with accounting principles generally accepted in the United States of America. The preparation of the consolidated financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. The results of operations of the Company’s Government segment are reported as discontinued operations in the consolidated statements of operations for all periods presented and the related assets and liabilities associated with the discontinued operations are classified as assets and liabilities of discontinued operations in the consolidated balance sheets as of December 31, 2023 and 2022, respectively. All results and information in the consolidated financial statements are presented as continuing operations and exclude the Government segment unless otherwise noted specifically as discontinued operations.
Use of Estimates	Significant items subject to such estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant and equipment including right-to-use assets and liabilities, identifiable intangible assets and goodwill, valuation allowances for receivables, valuation of excess and obsolete inventories, and measurement of contingent consideration at fair value. Actual results could differ from these estimates.
Discontinued Operations	Discontinued Operations In determining whether a group of assets disposed of (or is to be disposed of) should be presented as a discontinued operation, the Company analyzes whether the group of assets disposed of represented a component of the entity; that is, whether it had historic operations and cash flows that were discrete both operationally and for financial reporting purposes. In addition, the Company considers whether the disposal represents a strategic shift that has or will have a major effect on the Company’s operations and financial results. The assets and liabilities of a discontinued operation, other than goodwill, are measured at the lower of carrying amount or fair value, less cost to sell. When a portion of a reporting unit that constitutes a business is to be disposed of, the goodwill associated with that business is included in the carrying amount of the business based on the relative fair values of the business to be disposed of and the portion of the reporting unit that will be retained. Interest is allocated to discontinued operations if the interest is directly attributable to the discontinued operations or is interest on debt that is required to be repaid as a result of the disposal.
Business Combinations	Business Combinations The Company accounts for business combinations pursuant to ASC Topic Business Combinations
Cash and Cash Equivalents and Cash Held on Behalf of Customers	Cash and Cash Equivalents and Cash Held on Behalf of Customers The Company considers all highly liquid investments, purchased with a remaining maturity of three months or less, to be cash equivalents, including money market funds. Cash held on behalf of customers represents an asset arising from our payment processing services that is restricted for the purpose of satisfying obligations to remit funds to various merchants. The Company maintained bank balances that, at times, exceeded the federally insured limit during the years ended December 31, 2023 and 2022. The Company did not experience losses relating to these deposits and management does not believe that the Company is exposed to any significant credit risk with respect to these amounts. Cash and cash equivalents and cash held on behalf of customers consist of the following: (in thousands) December 31, 2023 December 31, 2022 Cash and cash equivalents Cash $ 37,143 $ 18,672 Money market funds 40 51,472 Cash held on behalf of customers 10,170 7,205 Total cash, cash equivalents, and cash held on behalf of customers $ 47,353 $ 77,349
Short-Term Investments	Short-Term Investments Short-term investments include held-to-maturity investment securities consisting of investment-grade interest bearing instruments, primarily treasury bills and notes, which are stated at amortized cost. The Company does not intend to sell these investment securities and the contractual maturities are not greater than 12 months. The Company did not have any material gains or losses on these securities during the year ended December 31, 2023. The estimated fair value of these securities approximated their carrying value as of December 31, 2023. The carrying value of investment securities consist of the following: (in thousands) December 31, 2023 December 31, 2022 Short-term investments Treasury bills and notes $ 37,194 $ 40,290 Total Short-term Investments $ 37,194 $ 40,290
Accounts Receivable - Current Expected Credit Losses	Accounts Receivable – Current Expected Credit Losses The Company maintains a provision for accounts receivables that it does not expect to collect. In accordance with ASC Topic 326, Financial Instruments - Credit Losses
Inventories	Inventories The Company’s inventories are valued at the lower of cost and net realizable value, with cost determined using the weighted average cost method. The Company uses certain estimates and judgments and considers several factors including hardware demand, changes in customer requirements and changes in technology to provide for excess and obsolescence reserves to properly value inventory.
Property, Plant and Equipment	Property, Plant and Equipment Property, plant and equipment are recorded at cost and depreciated using the straight-line method over the estimated useful lives of the assets, which range from three
Other Assets	Other Assets Other assets include deferred implementation costs of $8.8 million and $7.4 million and deferred commissions of $2.6 million and $1.2 million at December 31, 2023 and December 31, 2022, respectively. Based on ASC Topic 340, Other Assets and Deferred Costs Other assets also include the cash surrender value of life insurance related to the Company’s deferred compensation plan eligible to certain employees. The funded balance is reviewed on an annual basis. The balance of the life insurance policy was $3.3 million and $3.2 million at December 31, 2023 and December 31, 2022, respectively.
Identifiable Intangible Assets	Identifiable Intangible Assets The Company’s identifiable intangible assets represent intangible assets acquired in the acquisition of Brink Software, Inc. in 2014, the acquisition of 3M Company’s Drive-Thru Communications Systems in 2019, the Data Central Acquisition, the Punchh Acquisition, the MENU Acquisition, and software development costs. The Company capitalizes certain costs related to the development of its platform and other software applications for internal use in accordance with ASC Topic 350-40, Intangibles - Goodwill and Other - Internal - Use Software three The Company exercises judgment in determining the point at which various projects may be capitalized, in assessing the ongoing value of the capitalized costs and in determining the estimated useful lives over which the costs are amortized. To the extent that the Company can change the manner in which new features and functionalities are developed and tested related to its platform, assessing the ongoing value of capitalized assets or determining the estimated useful lives over which the costs are amortized, the amount of internal-use software development costs the Company capitalizes and amortizes could change in future periods.
Goodwill	Goodwill Goodwill represents the excess of the purchase price over the fair value of the net tangible and intangible assets acquired in a business combination. Goodwill is not amortized, but is tested for impairment at least annually or more frequently if events or changes in circumstances indicate that the asset may be impaired. The Company’s impairment tests are based on the Company’s identified reporting unit used in the test for goodwill impairment. In conducting this impairment testing, the Company may first perform a qualitative assessment of whether it is more likely than not that a reporting unit’s fair value is less than its carrying value. If not, no further goodwill impairment testing is required. If it is more likely than not that a reporting unit’s fair value is less than its carrying value, or if we elect not to perform a qualitative assessment of a reporting unit, a quantitative analysis is performed, in which the fair value of the reporting unit is compared to its carrying value. If the carrying value of either reporting unit exceeds its fair value, an impairment charge is recognized for the excess of the carrying value of the reporting unit over its fair value. The Company conducted its annual goodwill impairment test as of October 1, 2023. As a part of this analysis, we evaluated factors including, but not limited to, our market capitalization and stock price performance, macro-economic conditions, market and industry conditions, cost factors, the competitive environment, and the operational stability and overall financial performance of the reporting unit. The assessment indicated that it was more likely than not that the fair value of the reporting units exceeded its respective carrying value. As such, goodwill was not impaired. No impairment charge was recorded in any of the periods presented in the accompanying consolidated financial statements.
Impairment of Long-Lived Assets	Impairment of Long-Lived Assets The Company evaluates the accounting and reporting for the impairment of long-lived assets in accordance with the reporting requirements of ASC Topic 360-10, Accounting for the Impairment or Disposal of Long-Lived Assets research and development expense
Accrued Expenses	Accrued Expenses As of December 31, 2023, accrued expenses include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the third quarter of 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within accrued expenses was $0.6 million and zero at December 31, 2023, and December 31, 2022, respectively.
Other Long-Term Liabilities	Other Long-Term Liabilities As of December 31, 2022, other long-term liabilities include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the third quarter of 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within other long-term liabilities was zero and $9.8 million at December 31, 2023, and December 31, 2022, respectively. Additionally, other long-term liabilities include amounts owed to employees that participate in the Company’s deferred compensation plan. Amounts owed to employees participating in the deferred compensation plan were $0.4 million and $0.4 million at December 31, 2023, and December 31, 2022, respectively. Under the CARES Act employers were permitted to defer payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. The Company deferred payment of $3.8 million of employer portion of social security taxes through the end of 2020. The Company paid $1.9 million in December 2021 and $1.9 million in December 2022. Deferred payroll taxes were zero at December 31, 2023, and December 31, 2022.
Foreign Currency Translation Adjustments	Foreign Currency Translation Adjustments The assets and liabilities for the Company’s international operations are translated into U.S. dollars using year-end exchange rates. Income statement items are translated at average exchange rates prevailing during the year. The resulting translation adjustments are recorded as a separate component of shareholders’ equity under the heading Accumulated Other Comprehensive Loss. Exchange gains and losses on intercompany balances of permanently invested long-term loans are also recorded as a translation adjustment and are included in Accumulated Other Comprehensive Loss.
Warranty Provisions	Warranty Provisions Warranty provisions for hardware warranties are recorded in the period in which the Company becomes obligated to honor the warranty, which generally is the period in which the related hardware revenue is recognized. The Company accrues warranty reserves based upon historical factors such as labor rates, average repair time, travel time, number of service calls per machine and cost of replacement parts. When a sale is consummated, a warranty reserve is recorded based upon the estimated cost to provide the service over the warranty period which can range from 12 to 36 months and cost of replacement parts. Activity related to warranty claims are as follows: December 31, 2023 December 31, 2022 (in thousands) Beginning balance $ 722 $ 762 Adjustments to reserve 40 184 Warranty claims settled (112 ) (224 ) Ending balance $ 650 $ 722
Related Party Transactions	Related Party Transactions During the years ended December 31, 2022, and 2021, Act III Management LLC (“Act III Management”), a service company to the restaurant, hospitality, and entertainment industries, provided software development and restaurant technology consulting services to the Company pursuant to a master development agreement. Separately, during the year ended December 31, 2023, Ronald Shaich, the sole member of Act III Management, served as a strategic advisor to the Company’s board of directors pursuant to a strategic advisor agreement, which terminated on June 1, 2023. Keith Pascal, a director of the Company, is an employee of Act III Management and serves as its vice president and secretary. Mr. Pascal does not have an ownership interest in Act III Management. As of December 31, 2023 and 2022, the Company had zero accounts payable owed to Act III Management. During the years ended December 31, 2023, 2022, and 2021 the Company paid Act III Management $0.1 million, $0.6 million, and $1.3 million respectively, in consideration for services performed under the master development agreement.
Revenue Recognition	Revenue Recognition The Company’s revenue is derived from three types of revenue: hardware sales, subscription services, and professional services. ASC Topic 606 : Revenue from Contracts with Customers Amounts invoiced in excess of revenue recognized represent deferred revenue. Contracts typically require payment within 30 to 90 days from the shipping date or installation date, depending on the Company’s terms with the customer. The primary method used to estimate a stand-alone selling price, is the price that the Company charges for the particular good or service sold by the Company separately under similar circumstances to similar customers. The Company determines stand-alone selling prices for hardware and subscription services based on the price at which the Company sells the particular good or service separately in similar circumstances and to similar customers. The Company determines stand-alone selling prices for professional services by using an expected cost plus margin. Hardware Hardware revenue consists of hardware product sales and is recognized as a point in time revenue. Revenue on these items are recognized when the customer obtains control of the asset in accordance with the terms of sale. This generally occurs upon delivery to a third-party carrier for onward delivery to customer. We accept returns for hardware sales and recognize them at the time of sale as a reduction to revenue based on historical experience. Subscription Service Our subscription services consist of revenue from our SaaS solutions, related software support, and transaction-based payment processing services. SaaS solutions SaaS solution revenues consist of subscription fees from customers for access to our SaaS solutions and third party SaaS solutions and are recognized ratably over the contract period, commencing when the subscription service is made available to the customer, as the customer simultaneously receives and consumes the benefits of the Company’s performance obligations. Our contracts with customers are generally for a period ranging from 12 to 36 months. We determined we are the principal in transferring these services to the customer and recognize revenue on a gross basis. We control the services being provided to our customer, are responsible for fulfillment of the promise in our contract with the customer, and have discretion in setting the price with our customer. Software support Software support revenues include fees from customers from the sales of varying levels of basic support services which are “stand-ready obligations” satisfied over time on the basis that the customer consumes and receives a benefit from having access to the Company’s support resources, when and as needed, throughout the contract term, which is generally 12 months. For this reason, the basic support services are recognized ratably over the contract term since the Company satisfies its obligation to stand ready by performing these services each day. Transaction-based payment processing Transaction-based payment processing revenues include transaction-based payment processing services for customers which are charged a transaction fee for payment processing. This transaction fee is generally calculated as a percentage of the total transaction amount processed plus a fixed per transaction fee. We satisfy our payment processing performance obligations and recognize the transaction fees as revenue net of refunds and reversals initiated by the restaurant upon authorization by the issuing bank and submission for processing. We allocate all variable fees earned from transaction-based revenue to this performance obligation on the basis that it is consistent with the ASC 606 allocation objectives. Our transaction-based payment processing contracts are primarily layered rate contracts. In layered rate contracts, we pass through the costs of interchange and card assessment and network fees to our customers, which are recorded as a reduction to revenue, and we incur processing fees, which are recorded as cost of sales. For layered rate contracts, we have concluded we are generally the principal in the performance obligation to process payments because we control the payment processing services before the customer receives them, perform authorization and fraud check procedures prior to submitting transactions for processing in the payment network, have sole discretion over which third-party acquiring payment processors we will use and are ultimately responsible to the customers for amounts owed if those acquiring payment processors do not fulfill their obligations. We generally have full discretion in setting processing prices charged to the customers. Additionally, we are obligated to comply with certain payment card network operating rules and contractual obligations under the terms of our registration as a payment facilitator and as a master merchant under our third-party acquiring payment processor agreements which make us liable for the costs of processing the transactions for our customers and chargebacks and other financial losses if such amounts cannot be recovered from the restaurant. However, specifically as it relates to the costs of interchange and card assessment and network fees, we have concluded we are the agent because we do not control pricing for these services and the costs are passed through to our customers. Professional Service Professional service revenue consists of revenues from hardware support, installations, implementations, and other professional services. Hardware support Hardware support revenues consists of fees from customers from the Company’s Advanced Exchange overnight hardware replacement program, on-site support and extended warranty repair service programs and are all “stand-ready obligations” satisfied over time on the basis that the customer consumes and receives a benefit from having access to the Company’s support resources, when and as needed, throughout the contract term, which is generally 12 months. For this reason, the support services are recognized ratably over the contract term since the Company satisfies its obligation to stand ready by performing these services each day. Installations Installation revenue is recognized point in time. Installation revenue is recognized when installation is complete and the customer obtains control of the related asset. The Company offers installation services to its customers for hardware for which the Company primarily hires third-party contractors to install the equipment on the Company’s behalf. The Company pays third-party contractors an installation service fee based on an hourly rate agreed to by the Company and contractor. When third-party installers are used, the Company determines whether the nature of its performance obligations is to provide the specified goods or services itself (principal) or to arrange for a third-party to provide the goods or services (agent). In the Company’s customer arrangements, the Company is primarily responsible for providing a good or service, has inventory risk before the good or service is transferred to the customer, and has discretion in establishing prices; as a result, the Company has concluded that it is the principal in the arrangement and records installation revenue on a gross basis. Implementations Implementation revenue includes set-up and activation fees from customers to implement our SaaS solutions. We have concluded that this service does not represent a stand-alone performance obligation and is instead tied to the performance obligation to provide the subscription service. As such, we defer and amortize related revenues and costs over the life of the contract, commencing when the subscription service is made available to the customer. Other professional services Other professional service revenue includes hardware repairs and maintenance not covered under hardware support, business process mapping, training, and other ad hoc professional services sold separately. Other professional service revenue is recognized point in time upon the completion of the service.
Operating Expenses Presentation Changes	Operating Expenses Presentation Changes Beginning with the 2023 Form 10-K, we have retroactively split our “Selling, general and administrative” financial statement line item (“FSLI”), presented in the consolidated statements of operations under “Operating expenses” into two FSLIs, “Sales and marketing” and “General and administrative”, to provide clearer insight into these operationally and economically different operating expenses. This split did not change historical operating expenses previously reported.
Stock-Based Compensation	Stock-Based Compensation The Company measures and records compensation expense for all stock-based compensation to employees, including awards of employee stock options, restricted stock awards and restricted stock units (both time and performance vesting), in the financial statements as compensation cost over the applicable vesting periods using a straight-line expense recognition method, based on their fair value on the date of grant. The fair value of stock-based awards is determined by using the Black-Scholes option valuation model for option awards and closing price on the date of grant for restricted stock awards and restricted stock units. The Black-Scholes valuation model incorporates assumptions as to the fair value of stock price, volatility, the expected life of options or awards, a risk-free interest rate and dividend yield. In valuing stock options, significant judgment is required in determining the expected volatility of the Company’s common stock and the expected life that individuals will hold their stock options prior to exercising. Expected volatility is based on the historical and implied volatility of the Company’s common stock. The expected life of stock options is derived from the historical actual term of stock option grants and an estimate of future exercises during the remaining contractual period of the stock option. While volatility and estimated life are assumptions that do not bear the risk of change subsequent to the grant date of stock options, these assumptions may be difficult to measure, as they represent future expectations based on historical experience. Further, expected volatility and the expected life of stock options may change in the future, which could substantially change the grant-date fair value of future awards and, ultimately, the expense the Company records. The Company elects to account for forfeitures based on recognition in the reporting period incurred. Compensation expense for awards with performance conditions is reassessed each reporting period and recognized based upon the probability that the performance targets will be achieved. The Company expenses stock-based compensation for stock options, restricted stock awards, restricted stock units and performance awards over the requisite service period. For awards with only a service condition, the Company expenses stock-based compensation using the straight-line method over the requisite service period for the entire award. For awards with both performance and service conditions, the Company expenses the stock-based compensation on a straight-line basis over the requisite service period for each separately vesting portion of the award, taking into account the probability that the Company will satisfy the performance condition.
Contingent Consideration	Contingent Consideration The Company determined the acquisition date fair value of contingent consideration associated with the MENU Acquisition using Monte-Carlo simulation valuation techniques, with significant inputs that are not observable in the market and thus represents a Level 3 fair value measurement as defined in ASC Topic 820, Fair Value Measurement The MENU Acquisition resulted in an initial liability for the contingent consideration recorded in the amount of $14.2 million during 2022. The liability for the contingent consideration was established at the time of the acquisition and is evaluated quarterly based on additional information as it becomes available; any change in the fair value adjustment is recorded in the earnings of that period. During 2022, the Company recorded a $4.4 million adjustment to decrease the fair value of the contingent consideration liability related to the MENU Acquisition to $9.8 million as of December 31, 2022. During the second quarter of 2023, the MENU earn-out was amended to remove the EBITDA based threshold and reduce the future software as a service (“SaaS”) annual recurring revenue threshold. During 2023, the Company recorded a $9.2 million adjustment to decrease the fair value of the contingent consideration liability related to the MENU Acquisition to $0.6 million as of December 31, 2023.
Gain on Insurance Proceeds	Gain on Insurance Proceeds During the years ended December 31, 2023 and 2021 the Company received $0.5 million and $4.4 million of insurance proceeds in connection with the settlement of a legacy claim. No insurance proceeds were received during the year ended December 31, 2022.
Other Expense, net	Other Expense, net The Company’s foreign currency transaction gains and losses and rental income and losses are recorded in other expense, net in the accompanying statements of operations.
Income Taxes	Income Taxes The Company and its subsidiaries file a consolidated U.S. federal income tax return. State tax returns are filed on a combined or separate basis depending on the applicable laws in the jurisdictions where the tax returns are filed. The Company also files foreign tax returns on a separate company basis in the countries in which it operates. The provision for income taxes is based upon pretax loss with deferred income taxes provided for the temporary differences between the financial reporting basis and the tax basis of the Company’s assets and liabilities. The Company records a valuation allowance when necessary to reduce deferred tax assets to their net realizable amounts. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.
Net Loss Per Share	Net Loss Per Share Net loss per share is calculated in accordance with ASC Topic 260, Earnings per Share The following is a reconciliation of the weighted average shares outstanding for the basic and diluted loss per share computations: December 31, (in thousands, except per share data) 2023 2022 2021 Net loss from continuing operations $ (81,619 ) $ (80,072 ) $ (85,400 ) Net income from discontinued operations 11,867 10,753 9,601 Net loss $ (69,752 ) $ (69,319 ) $ (75,799 ) Basic: Weighted average common shares 27,552 27,152 25,088 Loss from continuing operations per common share, basic $ (2.96 ) $ (2.95 ) $ (3.40 ) Income from discontinued operations per common share, basic 0.43 0.40 0.38 Loss per common share, basic $ (2.53 ) $ (2.55 ) $ (3.02 ) Diluted: Weighted average common shares 27,552 27,152 25,088 Loss from continuing operations per common share, diluted $ (2.96 ) $ (2.95 ) $ (3.40 ) Income from discontinued operations per common share, diluted 0.43 0.40 0.38 Loss per common share, diluted $ (2.53 ) $ (2.55 ) $ (3.02 )
Accounting Pronouncements Not Yet Adopted	Accounting Pronouncements Not Yet Adopted In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures In November 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures With the exception of the standards discussed above, there were no other recent accounting pronouncements or changes in accounting pronouncements during the year ended December 31, 2023 that are of significance or potential significance to the Company.

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Tables)	12 Months Ended
	Dec. 31, 2023
Accounting Policies [Abstract]
Schedule of Cash, Cash Equivalents, and Cash Held on Behalf of Customer	Cash and cash equivalents and cash held on behalf of customers consist of the following: (in thousands) December 31, 2023 December 31, 2022 Cash and cash equivalents Cash $ 37,143 $ 18,672 Money market funds 40 51,472 Cash held on behalf of customers 10,170 7,205 Total cash, cash equivalents, and cash held on behalf of customers $ 47,353 $ 77,349
Schedule of Short-Term Investment	The carrying value of investment securities consist of the following: (in thousands) December 31, 2023 December 31, 2022 Short-term investments Treasury bills and notes $ 37,194 $ 40,290 Total Short-term Investments $ 37,194 $ 40,290
Schedule of Product Warranty Liability	Activity related to warranty claims are as follows: December 31, 2023 December 31, 2022 (in thousands) Beginning balance $ 722 $ 762 Adjustments to reserve 40 184 Warranty claims settled (112 ) (224 ) Ending balance $ 650 $ 722
Schedule of Reconciliation of Weighted Average Shares Outstanding for the Basic and Diluted Loss Per Share	The following is a reconciliation of the weighted average shares outstanding for the basic and diluted loss per share computations: December 31, (in thousands, except per share data) 2023 2022 2021 Net loss from continuing operations $ (81,619 ) $ (80,072 ) $ (85,400 ) Net income from discontinued operations 11,867 10,753 9,601 Net loss $ (69,752 ) $ (69,319 ) $ (75,799 ) Basic: Weighted average common shares 27,552 27,152 25,088 Loss from continuing operations per common share, basic $ (2.96 ) $ (2.95 ) $ (3.40 ) Income from discontinued operations per common share, basic 0.43 0.40 0.38 Loss per common share, basic $ (2.53 ) $ (2.55 ) $ (3.02 ) Diluted: Weighted average common shares 27,552 27,152 25,088 Loss from continuing operations per common share, diluted $ (2.96 ) $ (2.95 ) $ (3.40 ) Income from discontinued operations per common share, diluted 0.43 0.40 0.38 Loss per common share, diluted $ (2.53 ) $ (2.55 ) $ (3.02 )

Acquisitions (Tables)

Acquisitions (Tables)	12 Months Ended
	Dec. 31, 2023
Business Combinations [Abstract]
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	The following table presents management’s final purchase price allocation: (in thousands) Purchase price allocation Cash $ 843 Accounts receivable 209 Property and equipment 204 Developed technology 10,700 Prepaid and other acquired assets 221 Goodwill 28,495 Total assets 40,672 Accounts payable and accrued expenses 1,300 Deferred revenue 443 Earn-out liability 14,200 Consideration paid $ 24,729 The following table presents management’s final purchase price allocation for the Punchh Acquisition: (in thousands) Purchase price allocation Cash $ 22,714 Accounts receivable 10,214 Property and equipment 592 Lease right-of-use assets 2,473 Developed technology 84,600 Customer relationships 7,500 Trade name 5,800 Indemnification assets 2,109 Prepaid and other acquired assets 2,764 Goodwill 415,055 Total assets $ 553,821 Accounts payable and accrued expenses 15,617 Deferred revenue 10,298 Loan payables 3,508 Lease liabilities 2,787 Indemnification liabilities 2,109 Deferred taxes 11,794 Consideration paid $ 507,708
Schedule of Pro Forma Financial Information	The following table summarizes the Company’s unaudited pro forma results of operations: (in thousands) Year Ended December 31, 2021 Total revenue $ 219,071 Net loss (88,680 )

Revenue Recognition (Tables)

Revenue Recognition (Tables)	12 Months Ended
	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Performance Obligations	Deferred revenue is as follows: (in thousands) December 31, 2023 December 31, 2022 Current $ 7,250 $ 8,459 Non-current 4,204 5,125 Total $ 11,454 $ 13,584 Most performance obligations greater than one year relate to service and support contracts, that the Company expects to fulfill within 36 months. The Company expects to fulfill 100% of service and support contracts within 60 months. The changes in deferred revenue, inclusive of both current and long-term, are as follows: (in thousands) 2023 2022 Beginning balance - January 1 $ 13,584 $ 20,046 Acquired deferred revenue (refer to “Note 2 - Acquisitions”) — 443 Recognition of deferred revenue (23,770 ) (37,690 ) Deferral of revenue 21,640 30,785 Ending balance - December 31 $ 11,454 $ 13,584
Schedule of Disaggregated Revenue	The Company disaggregates revenue from contracts with customers by major product line because the Company believes it best depicts how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. Disaggregated revenue is as follows: Year Ended December 31, 2023 (in thousands) Point in time Over time Hardware $ 103,391 $ — Subscription service — 122,597 Professional service 21,565 29,161 Total $ 124,956 $ 151,758 Year Ended December 31, 2022 (in thousands) Point in time Over time Hardware $ 114,410 $ — Subscription service — 97,499 Professional service 20,937 29,501 Total $ 135,347 $ 127,000 Year Ended December 31, 2021 (in thousands) Point in time Over time Hardware $ 105,014 $ — Subscription service — 62,649 Professional service 18,166 24,522 Total $ 123,180 $ 87,171

Discontinued Operations (Tables

Discontinued Operations (Tables)	12 Months Ended
	Dec. 31, 2023
Discontinued Operations [Abstract]
Schedule of Carrying Amount of Net Assets Classified as Held for Sale	The following table presents the major classes of assets and liabilities of discontinued operations for PGSC and RRC as of December 31, 2023 and 2022: (in thousands) December 31, 2023 December 31, 2022 Accounts receivable – net $ 20,703 $ 17,320 Other current assets 987 1,812 Total current assets 21,690 19,132 Goodwill 736 736 Other noncurrent assets 2,049 1,574 Total noncurrent assets 2,785 2,310 Total assets of discontinued operations $ 24,475 $ 21,442 Accounts payable 4,209 2,311 Accrued salaries and benefits 5,013 4,580 Accrued expenses 6,910 4,284 Other current liabilities 246 — Total current liabilities 16,378 11,175 Noncurrent liabilities 1,710 1,777 Total liabilities of discontinued operations $ 18,088 $ 12,952 The following table presents the major categories of income from discontinued operations: Year Ended December 31, (in thousands) 2023 2022 2021 Contract revenue $ 139,109 $ 93,448 $ 72,525 Contract cost of sales (126,745 ) (82,372 ) (62,570 ) Operating income from discontinued operations 12,364 11,076 9,955 General and administrative expense (353 ) (49 ) (36 ) Other expense, net (4 ) (156 ) (233 ) Income from discontinued operations before provision for income taxes 12,007 10,871 9,686 Provision for income taxes (140 ) (118 ) (85 ) Net income from discontinued operations $ 11,867 $ 10,753 $ 9,601 The following table presents selected non-cash operating and investing activities related to cash flows from discontinued operations: Year Ended December 31, (in thousands) 2023 2022 2021 Depreciation and amortization $ 467 $ 452 $ 380 Capital expenditures 499 226 711 Stock-based compensation 136 165 340

Leases (Tables)

Leases (Tables)	12 Months Ended
	Dec. 31, 2023
Leases [Abstract]
Lease Cost and Supplemental Cash Flow Information Related to Leases	Year Ended December 31, (in thousands) 2023 2022 2021 Total lease expense $ 1,698 $ 2,133 $ 2,113 Supplemental cash flow information related to leases is as follows: December 31, (in thousands) 2023 2022 Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from leases $ 1,521 $ 2,010 Right-of-use assets obtained in exchange for new operating lease liabilities $ 775 $ 1,580
Supplemental Balance Sheet Information Related to Leases	Supplemental balance sheet information related to leases is as follows: December 31, 2023 2022 Weighted-average remaining lease term 3.3 years 4.3 years Weighted-average discount rate 4.0 % 4.0 %
Future Minimum Lease Payments, Operating	The following table summarizes future lease payments for operating leases at December 31, 2023: (in thousands) Operating leases 2024 $ 1,279 2025 969 2026 461 2027 180 2028 191 Thereafter 533 Total lease payments 3,613 Less: portion representing imputed interest (348 ) Total $ 3,265

Accounts Receivable, Net (Table

Accounts Receivable, Net (Tables)	12 Months Ended
	Dec. 31, 2023
Receivables [Abstract]
Schedule of Accounts Receivable, Allowance for Credit Loss	The following table presents changes in the current expected credit loss during the years ended December 31: (in thousands) 2023 2022 Beginning balance - January 1 $ 2,134 $ 1,306 Provisions 579 1,204 Write-offs (764 ) (376 ) Ending balance - December 31 $ 1,949 $ 2,134

Inventories, Net (Tables)

Inventories, Net (Tables)	12 Months Ended
	Dec. 31, 2023
Inventory Disclosure [Abstract]
Schedule of Components of Inventory	The components of inventory, net consist of the following: December 31, (in thousands) 2023 2022 Finished goods $ 13,530 $ 21,936 Work in process 216 383 Component parts 9,147 13,749 Service parts 667 1,464 Inventories, net $ 23,560 $ 37,532

Property, Plant and Equipment_2

Property, Plant and Equipment, Net (Tables)	12 Months Ended
	Dec. 31, 2023
Property, Plant and Equipment [Abstract]
Components of Property, Plant and Equipment, Net, Excluding Discontinued Operations	The components of property, plant and equipment, net, are: December 31, (in thousands) 2023 2022 Land $ 199 $ 199 Building and improvements 8,105 8,168 Rental property 2,749 2,749 Software 17,175 12,393 Furniture and equipment 13,994 13,117 Construction in process 228 181 42,450 36,807 Less accumulated depreciation (26,926 ) (24,047 ) $ 15,524 $ 12,760

Identifiable Intangible Asset_2

Identifiable Intangible Assets and Goodwill (Tables)	12 Months Ended
	Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Components of Identifiable Intangible Assets	The components of identifiable intangible assets are: December 31, (in thousands) 2023 2022 Estimated Useful Life Weighted- Average Amortization Period Acquired developed technology $ 119,800 $ 119,800 3 - 7 years 4.40 years Internally developed software costs 34,735 30,515 3 years 2.13 years Customer relationships 14,510 12,360 7 years 4.60 years Trade names 1,410 1,410 2 - 5 years 1.00 year Non-competition agreements 30 30 1 year 1.00 year 170,485 164,115 Impact of currency translation on intangible assets 1,399 304 Less: accumulated amortization (87,001 ) (62,508 ) $ 84,883 $ 101,911 Internally developed software costs not meeting general release threshold 2,886 2,105 Trademarks, trade names (non-amortizable) 6,200 6,200 Indefinite $ 93,969 $ 110,216
Schedule of Expected Future Amortization of Intangible Assets	The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software costs not meeting the general release threshold, is as follows (in thousands): 2024 $ 22,790 2025 20,869 2026 18,857 2027 15,193 2028 7,174 Thereafter — Total $ 84,883
Schedule of Amortization Expense	Amortization expense for identifiable intangible assets was allocated as follows: (in thousands) 2023 2022 2021 Amortization of acquired developed technology $ 16,281 $ 15,307 $ 11,978 Amortization of internally developed software 6,167 6,349 5,266 Amortization of identifiable intangible assets recorded in cost of sales $ 22,448 $ 21,656 $ 17,244 Amortization expense recorded in operating expense 1,858 1,863 1,825 Impact of currency translation on intangible assets (909 ) (304 ) —
Schedule of Goodwill	The following table presents the goodwill activities for the periods presented: (in thousands) Beginning balance - December 31, 2021 $ 456,570 Q1 2022 Acquisition 1,212 MENU Acquisition 28,495 Punchh Acquisition ASC 805 measurement period adjustment (1,085 ) Foreign currency translation 834 Balance - December 31, 2022 486,026 Foreign currency translation 2,892 Ending balance - December 31, 2023 $ 488,918 Refer to “Note 2 - Acquisitions” for additional information on goodwill recognized in acquisitions

Debt (Tables)

Debt (Tables)	12 Months Ended
	Dec. 31, 2023
Debt Disclosure [Abstract]
Schedule of Long-term Debt Instruments	The following table summarizes information about the net carrying amounts of long-term debt as of December 31, 2023: (in thousands) 2026 Notes 2027 Notes Total Principal amount of notes outstanding $ 120,000 $ 265,000 $ 385,000 Unamortized debt issuance cost (1,811 ) (5,542 ) (7,353 ) Total notes payable $ 118,189 $ 259,458 $ 377,647 The following table summarizes information about the net carrying amounts of long-term debt as of December 31, 2022: (in thousands) 2024 Notes 2026 Notes 2027 Notes Total Principal amount of notes outstanding $ 13,750 $ 120,000 $ 265,000 $ 398,750 Unamortized debt issuance cost (257 ) (2,511 ) (6,790 ) (9,558 ) Total notes payable $ 13,493 $ 117,489 $ 258,210 $ 389,192
Summary of Equity and Liability Components of the Notes	The following table summarizes interest expense recognized on the 2024 Notes and Senior Notes: Year Ended December 31, (in thousands) 2023 2022 2021 Contractual interest expense $ 7,627 $ 8,036 $ 9,420 Accretion of debt in interest expense 2,205 1,997 8,726 Total interest expense $ 9,832 $ 10,033 $ 18,146
Schedule of Maturities of Long-term Debt	The following table summarizes the future principal payments for the Senior Notes as of December 31, 2023 (in thousands): 2024 $ — 2025 — 2026 120,000 2027 265,000 2028 — Thereafter — Total $ 385,000

Common Stock (Tables)

Common Stock (Tables)	12 Months Ended
	Dec. 31, 2023
Equity [Abstract]
Schedule of Assumptions for Fair Value of Options at the Date of the Grant	Issuance date fair value of the Warrant was determined to be $14.3 million based on using the Black-Scholes model with the following assumptions: Expected term 5.0 years Risk free interest rate 0.85 % Expected volatility 53.78 % Expected dividend yield None Fair value (per warrant) $ 28.65 The fair value of options at the date of the grant was estimated using the Black-Scholes model with the following assumptions for the period ending December 31, 2021: 2021 Expected option life 3.1 years Weighted average risk-free interest rate 0.4 % Weighted average expected volatility 56.5 % Expected dividend yield None

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	12 Months Ended
	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Schedule of Information With Respect to Stock Options	The below tables present information with respect to stock options: (in thousands, except for exercise price) Number of Shares Weighted Average Exercise Price Aggregate Intrinsic Value Outstanding at January 1, 2023 1,029 $ 12.82 Options exercised (97 ) 10.73 Options canceled/forfeited (12 ) 13.40 Outstanding at December 31, 2023 920 $ 13.04 $ 28,053 Vested and expected to vest at December 31, 2023 920 $ 13.04 $ 28,046 Total shares exercisable at December 31, 2023 898 $ 13.12 $ 27,299 Shares remaining available for future grant — (in thousands, except for grant date fair value) 2023 2022 2021 Option expense recorded, in thousands, for the year ended December 31, $ 2,813 $ 5,640 $ 9,497 Weighted average grant date fair value $ — $ — $ 60.48 Total intrinsic value of stock options exercised, in thousands, for the year ended December 31, $ 2,700 $ 3,663 $ 5,927 Cash received for options exercised $ 1,069 $ 1,286 $ 1,156
Schedule of Assumptions for Fair Value of Options at the Date of the Grant	Issuance date fair value of the Warrant was determined to be $14.3 million based on using the Black-Scholes model with the following assumptions: Expected term 5.0 years Risk free interest rate 0.85 % Expected volatility 53.78 % Expected dividend yield None Fair value (per warrant) $ 28.65 The fair value of options at the date of the grant was estimated using the Black-Scholes model with the following assumptions for the period ending December 31, 2021: 2021 Expected option life 3.1 years Weighted average risk-free interest rate 0.4 % Weighted average expected volatility 56.5 % Expected dividend yield None
Schedule of Share-based Compensation by Exercise Price Range	Stock options outstanding at December 31, 2023 are summarized as follows: Range of exercise prices Number outstanding (in thousands) Weighted average remaining life $ $35.26 920 5.95 years
Summary of Restricted Stock Awards Activity	Current year activity with respect to the Company’s non-vested RSUs is as follows: (in thousands, except weighted average fair value) Shares Weighted Average grant- date fair value Balance at January 1, 2023 512 $ 35.96 Granted 625 35.74 Vested (210 ) 34.10 Canceled/forfeited (88 ) 38.17 Balance at December 31, 2023 839 $ 35.83 The below table presents information with respect to RSUs: (in thousands) 2023 2022 2021 Service-based RSU $ 9,189 $ 6,615 $ 3,172 Performance-based RSU 2,257 845 774 Total stock-based compensation expense related to RSUs $ 11,446 $ 7,460 $ 3,946

Income Taxes (Tables)

Income Taxes (Tables)	12 Months Ended
	Dec. 31, 2023
Income Tax Disclosure [Abstract]
Summary of Benefit From Provision for Income Taxes From Continuing Operations	The provision for (benefit from) income taxes consists of: Year Ended December 31, (in thousands) 2023 2022 2021 Current income tax: Federal $ — $ — $ — State 502 666 323 Foreign 1,149 840 585 1,651 1,506 908 Deferred income tax: Federal 59 (221 ) (9,001 ) State 138 (151 ) (1,416 ) 197 (372 ) (10,417 ) Provision for (benefit from) income taxes $ 1,848 $ 1,134 $ (9,509 )
Components of Loss Before Income Taxes	The components of net loss before income taxes consisted of the following: (in thousands) 2023 2022 2021 United States $ (65,972 ) $ (73,939 ) $ (95,077 ) International (13,799 ) (4,999 ) 168 Total net loss before income taxes $ (79,771 ) $ (78,938 ) $ (94,909 )
Summary of Deferred Tax Assets and Liabilities	Deferred tax (liabilities) assets are comprised of the following at: December 31, (in thousands) 2023 2022 Deferred tax liabilities: Operating lease assets $ (989 ) $ (344 ) Software development costs (1,394 ) (1,534 ) Intangible assets (17,172 ) (19,803 ) 481(a) adjustment (1,466 ) - Depreciation on property, plant and equipment (1,269 ) (1,428 ) Gross deferred tax liabilities (22,290 ) (23,109 ) Deferred tax assets: Allowances for bad debts and inventory 2,539 3,213 Capitalized inventory costs 223 300 Employee benefit accruals 7,773 4,628 Interest expense limitation under section 163 (j) 6,501 6,089 Operating lease liabilities 1,015 373 Federal net operating loss carryforward 38,357 40,212 State net operating loss carryforward 8,403 8,866 Foreign net operating loss carryforward 4,406 2,008 Federal and state tax credit carryforwards 14,804 13,364 R&D capitalization 22,108 11,297 Other 3,274 3,963 Gross deferred tax assets 109,403 94,313 Less valuation allowance (87,943 ) (71,837 ) Non-current net deferred tax liabilities $ (830 ) $ (633 )
Schedule of Effective Income Tax Rate Reconciliation	The following table reconciles the Company’s effective tax rate from the U.S. federal statutory tax rate of 21%: Year Ended December 31, 2023 2022 2021 Federal statutory tax rate 21.0 % 21.0 % 21.0 % State taxes, net of federal benefit (0.7 ) (0.5 ) 1.2 Contingent consideration revaluation 2.4 1.2 — Nondeductible expenses (0.2 ) (0.5 ) (0.7 ) Tax credits (including R&D) 1.5 1.3 1.5 Foreign income tax rate differential (4.9 ) (2.2 ) (0.6 ) Stock based compensation (1.2 ) (1.2 ) (0.5 ) Valuation allowance (20.1 ) (20.5 ) (11.7 ) Other (0.1 ) (0.1 ) (0.2 ) (2.3 )% (1.5 )% 10.0 %

Geographic Information and Cu_2

Geographic Information and Customer Concentration (Tables)	12 Months Ended
	Dec. 31, 2023
Geographic Information and Customer Concentration [Abstract]
Schedule of Information of the Company's Segments	The following table represents revenues by country based on the location of the revenue: Year Ended December 31, (in thousands) 2023 2022 2021 United States $ 253,115 $ 242,753 $ 189,639 International 23,599 19,594 20,712 Total $ 276,714 $ 262,347 $ 210,351
Schedule of Identifiable Assets by Geographic Area	The following table represents assets by country based on the location of the assets: December 31, (in thousands) 2023 2022 United States $ 767,894 $ 809,437 International 34,712 45,421 Total $ 802,606 $ 854,858
Schedule of Revenue by Major Customers	Customers comprising 10% or more of the Company’s total revenues are summarized as follows: Year Ended December 31, 2023 2022 2021 Yum! Brands, Inc. 13 % 14 % 15 % McDonald’s Corporation 12 % 17 % 16 % Dairy Queen 11 % 9 % 9 % All Others 64 % 60 % 60 % 100 % 100 % 100 %

Fair Value of Financial Instr_2

Fair Value of Financial Instruments (Tables)	12 Months Ended
	Dec. 31, 2023
Fair Value Disclosures [Abstract]
Summary of Changes in Fair Value of the Company's Level 3 Liabilities , That Are Measured Using Significant Unobservable Inputs (Level 3)	The following table presents the changes in the estimated fair values of the Company’s liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for fiscal year 2023: (in thousands) December 31, 2021 $ — New contingent consideration 14,200 Change in fair value of contingent consideration (4,400 ) Balance at December 31, 2022 9,800 Change in fair value of contingent consideration (9,200 ) Balance at December 31, 2023 $ 600
Fair Value, Liabilities Measured on Recurring Basis	The following tables provide quantitative information associated with the fair value measurement of the Company’s liabilities for contingent consideration: December 31, 2023 Contingency Type Maximum Payout (1) (undiscounted) (in thousands) Fair Value Valuation Technique Unobservable Inputs Weighted Average or Range Revenue based payments $ 5,600 $ 600 Monte Carlo Revenue volatility 25.0 % Discount rate 11.5 % Projected year of payments 2024 (1) December 31, 2022 Contingency Type Maximum Payout (1) (undiscounted) (in thousands) Fair Value Valuation Technique Unobservable Inputs Weighted Average or Revenue and EBITDA based payments $ 33,900 $ 9,800 Monte Carlo Revenue volatility 25.0 % Gross profit volatility 40.0 % Discount rate 13.5 % Projected year of payments 2024 (1)

Summary of Significant Accoun_4

Summary of Significant Accounting Policies - Narrative (Details)		3 Months Ended	12 Months Ended
	Oct. 06, 2023 shares	Dec. 31, 2022 USD ($) $ / shares	Dec. 31, 2023 USD ($) reporting_unit shares	Dec. 31, 2022 USD ($) $ / shares shares	Dec. 31, 2021 USD ($) $ / shares shares	Sep. 30, 2022 USD ($)	Jul. 25, 2022 USD ($)
Property, Plant and Equipment [Line Items]
Number of operating segments (in reporting units) | reporting_unit			1
Deferred costs and other assets		$ 7,400,000	$ 8,800,000	$ 7,400,000
Deferred commission		1,200,000	2,600,000	1,200,000
Amortization of deferred implementation cost			4,500,000	2,400,000	$ 400,000
Amortization of deferred commissions			900,000	600,000	200,000
Life insurance balance		3,200,000	$ 3,300,000	3,200,000
Estimated useful life			3 years
Impairment of long-lived assets			$ 1,300,000	0	0
Impairment, Long-Lived Asset, Held-for-Use, Statement of Income or Comprehensive Income [Extensible Enumeration]			Research and development
Deferred compensation liability		400,000	$ 400,000	400,000
Accrued payroll taxes		$ 0	0	0
Adjustment to contingent consideration liability			(9,200,000)	(4,400,000)	0
Proceeds from insurance settlement			$ 500,000	$ 0	$ 4,400,000
Conversion of shares converted (in shares) | shares	497,376			3,700,272	4,732,132
Notes conversion (in dollars per share) | $ / shares		$ 30.8356		$ 30.8356	$ 17.8571
Payments for Other Taxes				$ 1,900,000	$ 1,900,000
Stock Options
Property, Plant and Equipment [Line Items]
Incremental shares excluded from computation of diluted earnings per share (in shares) | shares			920,403	1,029,417	1,305,881
Restricted Stock
Property, Plant and Equipment [Line Items]
Incremental shares excluded from computation of diluted earnings per share (in shares) | shares			839,455	512,416	418,084
Professional service
Property, Plant and Equipment [Line Items]
Support contract timing			12 months
Developed technology | Director
Property, Plant and Equipment [Line Items]
Accounts payable		$ 0	$ 0	$ 0
Master Development Agreement | Director
Property, Plant and Equipment [Line Items]
Amount paid for services to Act III Management			100,000	600,000	$ 1,300,000
MENU Acquisition
Property, Plant and Equipment [Line Items]
Contingent consideration liability		9,800,000	600,000	9,800,000		$ 14,200,000	$ 14,200,000
Adjustment to contingent consideration liability		4,400,000	(9,200,000)
Accounts Payable and Accrued Liabilities | MENU Acquisition
Property, Plant and Equipment [Line Items]
Contingent consideration liability		0	600,000	0
Other Noncurrent Liabilities
Property, Plant and Equipment [Line Items]
Accrued payroll taxes			3,800,000
Other Noncurrent Liabilities | MENU Acquisition
Property, Plant and Equipment [Line Items]
Contingent consideration liability		$ 9,800,000	$ 0	$ 9,800,000
Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives			3 years
Estimated useful life			3 years
Warranty period			12 months
Minimum | Subscription service
Property, Plant and Equipment [Line Items]
Payment period			12 months
Minimum | Restaurant/Retail
Property, Plant and Equipment [Line Items]
Payment period			30 days
Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives			40 years
Estimated useful life			7 years
Warranty period			36 months
Maximum | Subscription service
Property, Plant and Equipment [Line Items]
Payment period			36 months
Maximum | Restaurant/Retail
Property, Plant and Equipment [Line Items]
Payment period			90 days

Summary of Significant Accoun_5

Summary of Significant Accounting Policies - Cash, Cash Equivalents, and Cash Held on Behalf of Customer (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Accounting Policies [Abstract]
Cash	$ 37,143	$ 18,672
Money market funds	40	51,472
Cash held on behalf of customers	10,170	7,205	$ 0
Total cash, cash equivalents, and cash held on behalf of customers	$ 47,353	$ 77,349

Summary of Significant Accoun_6

Summary of Significant Accounting Policies - Short-Term Investments (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Summary of Investment Holdings [Line Items]
Total Short-term Investments	$ 37,194	$ 40,290
Treasury bills and notes
Summary of Investment Holdings [Line Items]
Total Short-term Investments	$ 37,194	$ 40,290

Summary of Significant Accoun_7

Summary of Significant Accounting Policies - Product Warranty (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Movement in Standard and Extended Product Warranty Accrual, Increase (Decrease) [Roll Forward]
Beginning balance	$ 650	$ 722	$ 762
Adjustments to reserve	40	184
Warranty claims settled	(112)	(224)
Ending balance	$ 650	$ 722

Summary of Significant Accoun_8

Summary of Significant Accounting Policies - Reconciliation of Weighted Average Shares Outstanding for the Basic and Diluted Earnings Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Accounting Policies [Abstract]
Net loss from continuing operations	$ (81,619)	$ (80,072)	$ (85,400)
Net income from discontinued operations	11,867	10,753	9,601
Net loss	$ (69,752)	$ (69,319)	$ (75,799)
Basic:
Weighted average common shares (in shares)	27,552	27,152	25,088
Loss from continuing operations per common share, basic (in dollars per share)	$ (2.96)	$ (2.95)	$ (3.4)
Income from discontinued operations per common share, basic (in dollars per share)	0.43	0.4	0.38
Loss from per common share, basic (in dollars per share)	$ (2.53)	$ (2.55)	$ (3.02)
Diluted:
Weighted average common shares (in shares)	27,552	27,152	25,088
Loss from continuing operations per common share, diluted (in dollars per share)	$ (2.96)	$ (2.95)	$ (3.4)
Income from discontinued operations per common share, diluted (in dollars per share)	0.43	0.4	0.38
Loss per common share, diluted (in dollars per share)	$ (2.53)	$ (2.55)	$ (3.02)

Acquisitions - Narrative (Detai

Acquisitions - Narrative (Details) $ / shares in Units, $ in Thousands			3 Months Ended		12 Months Ended
	Jul. 25, 2022 USD ($) $ / shares shares	Apr. 08, 2021 USD ($) intangibleAsset $ / shares shares	Dec. 31, 2023 USD ($) $ / shares shares	Mar. 31, 2022 USD ($)	Dec. 31, 2023 USD ($) $ / shares shares	Dec. 31, 2022 USD ($)	Dec. 31, 2021 USD ($)	Sep. 30, 2022 USD ($)	Sep. 30, 2021 $ / shares shares
Business Acquisition [Line Items]
Estimated useful life			3 years		3 years
Warrant to purchase shares of common stock (in shares) | shares		500,000	3,975		3,975
Exercise price of warrant (in dollars per share) | $ / shares		$ 76.5	$ 75.9		$ 75.9
Expected term		5 years
Remaining indemnification assets							$ 2,200
Reduction of cash consideration							3,500
Increase in fair value of equity consideration							1,600
Decrease in value of intangible assets							3,600
Decrease in net deferred tax liability							3,100
Net reduction in goodwill							1,500
Other adjustments				$ 300
Number of acquired intangible assets | intangibleAsset		3
(Provision for) benefit from income taxes					$ (1,848)	$ (1,134)	9,509
Customer relationships
Business Acquisition [Line Items]
Intangible assets acquired			$ 2,200
Estimated useful life			7 years		7 years
MENU Acquisition
Business Acquisition [Line Items]
Percentage of interest acquired of limited liability company	100%
Business acquisition, purchase price	$ 18,400
Business acquisition, cash paid	$ 6,300
Equity interest issued (in shares) | shares	162,917
Business acquisition, share price (in dollar per share) | $ / shares	$ 38.67
Contingent consideration liability	$ 14,200		$ 600		$ 600	9,800		$ 14,200
Escrow deposit	$ 3,000
Term of escrow deposit	18 months
Transaction costs						1,100
Increase in goodwill due to acquisition						28,495
MENU Acquisition | Developed technology rights
Business Acquisition [Line Items]
Estimated useful life	7 years
Q1 2022 Acquisition
Business Acquisition [Line Items]
Increase in goodwill due to acquisition				1,200		1,212
Punchh Acquisition ASC 805 measurement period adjustment
Business Acquisition [Line Items]
Percentage of interest acquired of limited liability company		100%
Business acquisition, purchase price		$ 507,700
Business acquisition, cash paid		$ 397,500
Equity interest issued (in shares) | shares		1,493,130
Escrow deposit		$ 6,000		2,100
Term of escrow deposit		18 months
Average share price used in consideration transferred (in dollars per share) | $ / shares		$ 68
Consideration paid, equity issued		$ 101,500
Additional common stock reserved for options (in shares) | shares		112,204
Fair value of fully vested option awards		$ 8,700
Reserve of common shares for equity consideration (in shares) | shares		1,594,202
Fair value of equity consideration		$ 110,200
Acquisition-related expenses		3,600
Principal amount of notes outstanding		180,000
Sale of stock, consideration received on transaction		$ 160,000
Exercise price of warrant (in dollars per share) | $ / shares		$ 76.5							$ 75.9
Expected term		5 years
Funds distributed from escrow account for indemnification obligations		$ 3,800
Portion received from escrow for settlement of post-closing obligations						3,500
Escrow funds released to former acquiree shareholders						300
Remaining indemnification liabilities							2,200
Net reduction in goodwill				1,100
Adjustment to deferred revenue				800
Reduction adjustment of indemnification assets				100
Reduction adjustment of indemnification liabilities				$ 100
Loan payables		3,508
Unfavorable lease obligation		300
Deferred taxes		11,794
(Provision for) benefit from income taxes						$ 10,400
Revenue of acquiree							$ 27,700
Punchh Acquisition ASC 805 measurement period adjustment | Paycheck Protection Program, CARES Act
Business Acquisition [Line Items]
Loan payables		$ 3,300
Punchh Acquisition ASC 805 measurement period adjustment | Director
Business Acquisition [Line Items]
Warrant to purchase shares of common stock (in shares) | shares		500,000							3,975
Punchh Acquisition ASC 805 measurement period adjustment | Developed technology rights
Business Acquisition [Line Items]
Estimated useful life		7 years
Estimated useful lives		7 years
Punchh Acquisition ASC 805 measurement period adjustment | Developed technology rights | Revenue-based WACC(2)
Business Acquisition [Line Items]
Fair value measurement input		11%
Punchh Acquisition ASC 805 measurement period adjustment | Customer relationships
Business Acquisition [Line Items]
Estimated useful lives		7 years
Punchh Acquisition ASC 805 measurement period adjustment | Customer relationships | Revenue-based WACC(2)
Business Acquisition [Line Items]
Fair value measurement input		11%
Punchh Acquisition ASC 805 measurement period adjustment | Customer relationships | Annual attrition rate
Business Acquisition [Line Items]
Fair value measurement input		5%
Punchh Acquisition ASC 805 measurement period adjustment | Trade names | Revenue-based WACC(2)
Business Acquisition [Line Items]
Fair value measurement input		11%
Punchh Acquisition ASC 805 measurement period adjustment | Trade names | Relief from royalty rate
Business Acquisition [Line Items]
Fair value measurement input		1%

Acquisitions - Recognized Ident

Acquisitions - Recognized Identified Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Jul. 25, 2022	Dec. 31, 2021	Apr. 08, 2021
Acquired Finite-Lived Intangible Assets [Line Items]
Goodwill	$ 488,918	$ 486,026		$ 456,570
MENU Acquisition
Acquired Finite-Lived Intangible Assets [Line Items]
Cash			$ 843
Accounts receivable			209
Property and equipment			204
Prepaid and other acquired assets			221
Goodwill			28,495
Total assets			40,672
Accounts payable and accrued expenses			1,300
Deferred revenue			443
Earn-out liability			14,200
Consideration paid			24,729
MENU Acquisition | Developed technology
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets			$ 10,700
Punchh Acquisition ASC 805 measurement period adjustment
Acquired Finite-Lived Intangible Assets [Line Items]
Cash					$ 22,714
Accounts receivable					10,214
Property and equipment					592
Lease right-of-use assets					2,473
Indemnification assets					2,109
Prepaid and other acquired assets					2,764
Goodwill					415,055
Total assets					553,821
Accounts payable and accrued expenses					15,617
Deferred revenue					10,298
Loan payables					3,508
Lease liabilities					2,787
Indemnification liabilities					2,109
Deferred taxes					11,794
Consideration paid					507,708
Punchh Acquisition ASC 805 measurement period adjustment | Developed technology
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets					84,600
Punchh Acquisition ASC 805 measurement period adjustment | Customer relationships
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets					7,500
Punchh Acquisition ASC 805 measurement period adjustment | Trade names
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets					$ 5,800

Acquisitions - Pro Forma Inform

Acquisitions - Pro Forma Information (Details) - Punchh Acquisition ASC 805 measurement period adjustment $ in Thousands	12 Months Ended
	Dec. 31, 2021 USD ($)
Business Acquisition [Line Items]
Total revenue	$ 219,071
Net loss	$ (88,680)

Revenue Recognition - Performan

Revenue Recognition - Performance Obligation (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 11,454	$ 13,584	$ 20,046
Current
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	7,250	8,459
Non-current
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 4,204	$ 5,125

Revenue Recognition - Narrative

Revenue Recognition - Narrative (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-01-01 - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Disaggregation of Revenue [Line Items]
Performance obligations, period	60 months
Customer deposits	$ 2.1	$ 2.1
Performance obligations, percentage	100%
Recognition of deferred revenue	$ 8.5	$ 13.8
Non-current
Disaggregation of Revenue [Line Items]
Performance obligations, period	36 months

Revenue Recognition - Deferred

Revenue Recognition - Deferred Revenue for Long-term (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Revenue, Remaining Performance Obligation [Roll Forward]
Beginning balance - January 1	$ 13,584	$ 20,046
Acquired deferred revenue	0	443
Recognition of deferred revenue	(23,770)	(37,690)
Deferral of revenue	21,640	30,785
Ending balance - December 31	$ 11,454	$ 13,584

Revenue Recognition - Disaggreg

Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Revenue	$ 276,714	$ 262,347	$ 210,351
Point in Time
Disaggregation of Revenue [Line Items]
Revenue	124,956	135,347	123,180
Over Time
Disaggregation of Revenue [Line Items]
Revenue	151,758	127,000	87,171
Hardware
Disaggregation of Revenue [Line Items]
Revenue	103,391	114,410	105,014
Hardware | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	103,391	114,410	105,014
Hardware | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0
Subscription service
Disaggregation of Revenue [Line Items]
Revenue	122,597	97,499	62,649
Subscription service | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0
Subscription service | Over Time
Disaggregation of Revenue [Line Items]
Revenue	122,597	97,499	62,649
Professional service
Disaggregation of Revenue [Line Items]
Revenue	50,726	50,438	42,688
Professional service | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	21,565	20,937	18,166
Professional service | Over Time
Disaggregation of Revenue [Line Items]
Revenue	$ 29,161	$ 29,501	$ 24,522

Discontinued Operations - Narra

Discontinued Operations - Narrative (Details) - Discontinued Operations, Disposed of by Sale $ in Millions	Jul. 01, 2024 USD ($)	Jun. 07, 2024 USD ($)
PGSC and RRC
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Disposal group, including discontinued operation, wholly-owned percentage	1
PGSC
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Disposal group, including discontinued operation, wholly-owned percentage		1
Purchase price		$ 95
RRC
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Disposal group, including discontinued operation, wholly-owned percentage	1
Purchase price	$ 7

Discontinued Operations - Sched

Discontinued Operations - Schedule of Carrying Amount of Net Assets Classified as Held for Sale (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Total current assets	$ 21,690	$ 19,132
Total noncurrent assets	2,785	2,310
Total current liabilities	16,378	11,175
Noncurrent liabilities	1,710	1,777
Discontinued Operations, Disposed of by Sale | PGSC and RRC
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Accounts receivable - net	20,703	17,320
Other current assets	987	1,812
Total current assets	21,690	19,132
Goodwill	736	736
Other noncurrent assets	2,049	1,574
Total noncurrent assets	2,785	2,310
Total assets of discontinued operations	24,475	21,442
Accounts payable	4,209	2,311
Accrued salaries and benefits	5,013	4,580
Accrued expenses	6,910	4,284
Other current liabilities	246	0
Total current liabilities	16,378	11,175
Noncurrent liabilities	1,710	1,777
Total liabilities of discontinued operations	$ 18,088	$ 12,952

Discontinued Operations - Sch_2

Discontinued Operations - Schedule of Major Categories of Income from Discontinued Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Net income from discontinued operations	$ 11,867	$ 10,753	$ 9,601
Discontinued Operations, Disposed of by Sale | PGSC and RRC
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Contract revenue	139,109	93,448	72,525
Contract cost of sales	(126,745)	(82,372)	(62,570)
Operating income from discontinued operations	12,364	11,076	9,955
Other expense, net	(4)	(156)	(233)
Income from discontinued operations before provision for income taxes	12,007	10,871	9,686
Provision for income taxes	(140)	(118)	(85)
Net income from discontinued operations	11,867	10,753	9,601
Discontinued Operations, Disposed of by Sale | PGSC and RRC Including Adjustments
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
General and administrative expense	$ (353)	$ (49)	$ (36)

Discontinued Operations - Infor

Discontinued Operations - Information Related to Cash Flows from Discontinued Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Discontinued Operations [Abstract]
Depreciation and amortization	$ 467	$ 452	$ 380
Capital expenditures	499	226	711
Stock-based compensation	$ 136	$ 165	$ 340

Leases - Narrative (Details)

Leases - Narrative (Details)	Dec. 31, 2023
Minimum
Lessee, Lease, Description [Line Items]
Remaining lease term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Remaining lease term	9 years

Leases - Lease Cost and Supplem

Leases - Lease Cost and Supplemental Cash Flow Information Related to Leases (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Leases [Abstract]
Lease, Cost	$ 1,698	$ 2,133	$ 2,113
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from leases	1,521	2,010
Right-of-use assets obtained in exchange for new operating lease liabilities	$ 775	$ 1,580

Leases - Supplemental Balance S

Leases - Supplemental Balance Sheet Information Related to Leases (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Operating leases
Total lease right-of-use assets	$ 3,169	$ 3,590
Weighted-average remaining lease term	3 years 3 months 18 days	4 years 3 months 18 days
Weighted-average discount rate	4%	4%

Leases - Future Minimum Lease P

Leases - Future Minimum Lease Payments for Operating Leases (Details) $ in Thousands	Dec. 31, 2023 USD ($)
Operating leases
2024	$ 1,279
2025	969
2026	461
2027	180
2028	191
Thereafter	533
Total lease payments	3,613
Less: portion representing imputed interest	(348)
Total	$ 3,265

Accounts Receivable, Net - Narr

Accounts Receivable, Net - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2023	Dec. 31, 2022
Receivables [Abstract]
Allowances for doubtful accounts	$ 1.9	$ 2.1

Accounts Receivable, Net - Acco

Accounts Receivable, Net - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 2,100
Provisions	579	$ 1,204	$ 1,290
Ending balance	1,900	2,100
Restaurant/Retail
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	2,134	1,306
Provisions	579	1,204
Write-offs	(764)	(376)
Ending balance	$ 1,949	$ 2,134	$ 1,306

Inventories, Net (Details)

Inventories, Net (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Component of inventory use in hospitality product [Abstract]
Finished goods	$ 13,530	$ 21,936
Work in process	216	383
Component parts	9,147	13,749
Service parts	667	1,464
Inventories, net	23,560	37,532
Recorded inventory write-downs	$ 9,000	$ 10,900

Property, Plant and Equipment_3

Property, Plant and Equipment, Net - Components of Property, Plant and Equipment, Net, Excluding Discontinued Operations (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Property, Plant and Equipment [Line Items]
Gross assets	$ 42,450	$ 36,807
Less accumulated depreciation	(26,926)	(24,047)
Property, plant and equipment, net	15,524	12,760
Land
Property, Plant and Equipment [Line Items]
Gross assets	199	199
Building and improvements
Property, Plant and Equipment [Line Items]
Gross assets	8,105	8,168
Rental property
Property, Plant and Equipment [Line Items]
Gross assets	2,749	2,749
Software
Property, Plant and Equipment [Line Items]
Gross assets	17,175	12,393
Furniture and equipment
Property, Plant and Equipment [Line Items]
Gross assets	13,994	13,117
Construction in process
Property, Plant and Equipment [Line Items]
Gross assets	$ 228	$ 181

Property, Plant and Equipment_4

Property, Plant and Equipment, Net - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Property, Plant and Equipment [Line Items]
Depreciation expense recorded	$ 2.8	$ 3.2	$ 2.3
Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	3 years
Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	40 years
Building and improvements | Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	15 years
Building and improvements | Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	40 years
Furniture and equipment | Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	3 years
Furniture and equipment | Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	8 years
Internally developed software costs | Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	3 years
Internally developed software costs | Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	5 years

Identifiable Intangible Asset_3

Identifiable Intangible Assets and Goodwill - Narrative (Details) - USD ($)	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Indefinite-lived Intangible Assets [Line Items]
Capitalized software development costs	$ 4,600,000	$ 6,500,000
Impairment of intangible assets	$ 0	0
Estimated Useful Life	3 years
Internally developed software costs not meeting general release threshold
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	$ 2,886,000	$ 2,105,000

Identifiable Intangible Asset_4

Identifiable Intangible Assets and Goodwill - Components of Identifiable Intangible Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 170,485	$ 164,115
Impact of currency translation on intangible assets	1,399	304
Less: accumulated amortization	(87,001)	(62,508)
Total	$ 84,883	101,911
Estimated Useful Life	3 years
Indefinite-lived Intangible Assets [Line Items]
Intangible assets - net	$ 93,969	110,216
Minimum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	3 years
Maximum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	7 years
Internally developed software costs not meeting general release threshold
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	$ 2,886	2,105
Trademarks, trade names (non-amortizable)
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	6,200	6,200
Acquired developed technology
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 119,800	119,800
Weighted-Average Amortization Period	4 years 4 months 24 days
Acquired developed technology | Minimum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	3 years
Acquired developed technology | Maximum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	7 years
Internally developed software costs
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 34,735	30,515
Estimated Useful Life	3 years
Weighted-Average Amortization Period	2 years 1 month 17 days
Customer relationships
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 14,510	12,360
Estimated Useful Life	7 years
Weighted-Average Amortization Period	4 years 7 months 6 days
Trade names
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 1,410	1,410
Weighted-Average Amortization Period	1 year
Trade names | Minimum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	2 years
Trade names | Maximum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	5 years
Non-competition agreements
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 30	$ 30
Estimated Useful Life	1 year
Weighted-Average Amortization Period	1 year

Identifiable Intangible Asset_5

Identifiable Intangible Assets and Goodwill - Expected Future Amortization of Intangible Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Future amortization of intangible assets [Abstract]
2024	$ 22,790
2025	20,869
2026	18,857
2027	15,193
2028	7,174
Thereafter	0
Total	$ 84,883	$ 101,911

Identifiable Intangible Asset_6

Identifiable Intangible Assets and Goodwill - Amortization Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Indefinite-lived Intangible Assets [Line Items]
Research and development	$ 58,356	$ 48,643	$ 34,579
Amortization of identifiable intangible assets	1,858	1,863	1,825
Impact of currency translation on intangible assets	(909)	(304)	0
Cost of Sales
Indefinite-lived Intangible Assets [Line Items]
Amortization of identifiable intangible assets	22,448	21,656	17,244
Amortization of Intangible Assets
Indefinite-lived Intangible Assets [Line Items]
Amortization of identifiable intangible assets	1,858	1,863	1,825
Acquired developed technology
Indefinite-lived Intangible Assets [Line Items]
Research and development	16,281	15,307	11,978
Amortization of internally developed software
Indefinite-lived Intangible Assets [Line Items]
Research and development	$ 6,167	$ 6,349	$ 5,266

Identifiable Intangible Asset_7

Identifiable Intangible Assets and Goodwill - Schedule of Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2022	Dec. 31, 2023	Dec. 31, 2022
Goodwill [Roll Forward]
Goodwill, beginning balance	$ 456,570	$ 486,026	$ 456,570
Foreign currency translation		2,892	834
Goodwill, ending balance		$ 488,918	486,026
Q1 2022 Acquisition
Goodwill [Roll Forward]
Acquisition	$ 1,200		1,212
MENU Acquisition
Goodwill [Roll Forward]
Acquisition			28,495
Punchh Acquisition ASC 805 measurement period adjustment
Goodwill [Roll Forward]
ASC 805 measurement period adjustment			$ (1,085)

Debt - Equity and Liability Com

Debt - Equity and Liability Components of the Notes (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Sep. 17, 2021	Feb. 10, 2020	Apr. 15, 2019
Debt Instrument [Line Items]
Principal amount of notes outstanding	$ 385,000
Unamortized debt issuance cost	(7,353)
Total notes payable	377,647
Convertible Debt
Debt Instrument [Line Items]
Principal amount of notes outstanding		$ 398,750
Unamortized debt issuance cost		(9,558)
Total notes payable		389,192	$ 385,000
Convertible Debt | 2024 Notes
Debt Instrument [Line Items]
Principal amount of notes outstanding		13,750
Unamortized debt issuance cost		(257)				$ (4,900)
Total notes payable		13,493				$ 62,400
Convertible Debt | 2026 Notes
Debt Instrument [Line Items]
Principal amount of notes outstanding	120,000	120,000
Unamortized debt issuance cost	(1,811)	(2,511)			$ (4,200)
Total notes payable	118,189	117,489			$ 93,800
Convertible Debt | 2027 Notes
Debt Instrument [Line Items]
Principal amount of notes outstanding	265,000	265,000
Unamortized debt issuance cost	(5,542)	(6,790)
Total notes payable	$ 259,458	$ 258,210		$ 199,200

Debt - Narrative (Details)

Debt - Narrative (Details) $ / shares in Units, $ in Thousands					12 Months Ended
	Oct. 06, 2023 USD ($) shares	Sep. 17, 2021 USD ($)	Apr. 08, 2021 USD ($)	Feb. 10, 2020 USD ($) $ / shares shares	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($) shares	Dec. 31, 2021 USD ($) shares	Apr. 15, 2019 USD ($)
Debt Instrument [Line Items]
Treasury stock reissued (in shares) | shares				772,423,000,000
Shares issued price per share (in dollars per share) | $ / shares				$ 32.43
Treasury stock acquired average cost per share (in dollars per share) | $ / shares				$ 3.37
Loss on debt extinguishment					$ 635	$ 0	$ 11,916
Conversion of shares converted (in shares) | shares	497,376					3,700,272	4,732,132
Liability, debt					377,647
Issuance costs					7,353
Interest					8,000
Convertible Debt
Debt Instrument [Line Items]
Liability, debt						$ 389,192	$ 385,000
Issuance costs						9,558
2024 Notes
Debt Instrument [Line Items]
Implied estimated effective rate								10.20%
2024 Notes | Convertible Debt
Debt Instrument [Line Items]
Principal amount of notes outstanding								$ 80,000
Stated interest rate								4.50%
Common stock to repurchased				$ 66,300
Debt settlement amount				59,000
Settlement of equity component				30,800
Debt instrument pay off accrued interest				1,000
Loss on debt extinguishment	$ 600			8,100
Aggregate principal amount converted	$ 13,750
Liability, debt						13,493		$ 62,400
Equity component of notes								17,600
Issuance costs						257		4,900
Issuance costs, debt component								3,800
Issuance cost, equity component								$ 1,100
2026 Notes | Convertible Debt
Debt Instrument [Line Items]
Principal amount of notes outstanding				$ 120,000
Stated interest rate		1.50%		2.875%
Implied estimated effective rate				7.30%
Conversion ratio				0.0232722
Liability, debt				$ 93,800	118,189	117,489
Equity component of notes		$ 65,800		26,200
Issuance costs				4,200	1,811	2,511
Issuance costs, debt component				3,300
Issuance cost, equity component				$ 900
Income tax benefit, equity transaction							4,400
Release of valuation allowance classified with in stockholders' equity							4,400
2027 Notes
Debt Instrument [Line Items]
Issuance cost, equity component							$ 2,100
2027 Notes | Convertible Debt
Debt Instrument [Line Items]
Principal amount of notes outstanding		$ 265,000
Implied estimated effective rate		6.50%
Conversion ratio		0.012987
Liability, debt		$ 199,200			259,458	258,210
Equity component of notes		8,300
Issuance costs					$ 5,542	6,790
Issuance costs, debt component		6,200
Issuance cost, equity component		2,100
Income tax benefit, equity transaction						15,600
Release of valuation allowance classified with in stockholders' equity						14,900
Owl Rock Term Loan | Credit Facility
Debt Instrument [Line Items]
Principal amount of notes outstanding		180,000	$ 180,000
Debt instrument pay off accrued interest		1,800
Loss on debt extinguishment						$ 11,900
Issuance costs			$ 9,300
Issuance discount rate			2,000,000%
Proceeds from issuance of debt			$ 170,700
Proceeds from exercise of stock options		$ 3,600

Debt - Summary of Information a

Debt - Summary of Information about the Equity and Liability Components of Notes (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Debt Instrument [Line Items]
Accretion of debt in interest expense	$ 2,205	$ 1,997	$ 8,725
Convertible Debt
Debt Instrument [Line Items]
Contractual interest expense	7,627	8,036	9,420
Accretion of debt in interest expense	2,205	1,997	8,726
Total interest expense	$ 9,832	$ 10,033	$ 18,146

Debt - Schedule of Maturities o

Debt - Schedule of Maturities of Notes (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Debt Instrument [Line Items]
Total notes payable	$ 377,647
Convertible Debt
Debt Instrument [Line Items]
2024			$ 0
2025			0
2026			120,000
2027			265,000
2028			0
Thereafter			0
Total notes payable		$ 389,192	$ 385,000

Common Stock - Narrative (Detai

Common Stock - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands					12 Months Ended
	Oct. 06, 2023	Jul. 25, 2022	Sep. 17, 2021	Apr. 08, 2021	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Sep. 30, 2021
Subsidiary, Sale of Stock [Line Items]
Conversion of shares converted (in shares)	497,376					3,700,272	4,732,132
Payments for common stock issuance costs					$ 0	$ 0	$ 6,828
Warrant to purchase shares of common stock (in shares)				500,000	3,975
Exercise price of warrant (in dollars per share)				$ 76.5	$ 75.9
Expected term				5 years
Warrant
Subsidiary, Sale of Stock [Line Items]
Issue date fair value of warrant				$ 14,300
Public Offering
Subsidiary, Sale of Stock [Line Items]
Number of shares issued in transaction (in shares)			982,143
Sale of stock (in dollars per share)			$ 56
Sale of stock, consideration received on transaction			$ 52,500
Private Placement
Subsidiary, Sale of Stock [Line Items]
Number of shares issued in transaction (in shares)				2,352,942
Sale of stock, consideration received on transaction				$ 160,000
Payments for common stock issuance costs				$ 4,300			$ 6,800
Private Placement | PAR Act III, LLC
Subsidiary, Sale of Stock [Line Items]
Number of shares issued in transaction (in shares)				73,530
Sale of stock (in dollars per share)				$ 68
Gross purchase price				$ 5,000
Private Placement | T Rowe Price Associates, Inc.
Subsidiary, Sale of Stock [Line Items]
Number of shares issued in transaction (in shares)				2,279,412
Sale of stock (in dollars per share)				$ 68
Gross purchase price				$ 155,000
MENU Acquisition
Subsidiary, Sale of Stock [Line Items]
Equity interest issued (in shares)		162,917
Punchh Acquisition ASC 805 measurement period adjustment
Subsidiary, Sale of Stock [Line Items]
Equity interest issued (in shares)				1,493,130
Sale of stock, consideration received on transaction				$ 160,000
Exercise price of warrant (in dollars per share)				$ 76.5				$ 75.9
Expected term				5 years

Common Stock - Fair Value of Wa

Common Stock - Fair Value of Warrants, Measurement Assumptions (Details)	Apr. 08, 2021 $ / shares
Subsidiary, Sale of Stock [Line Items]
Expected term	5 years
Private Placement
Subsidiary, Sale of Stock [Line Items]
Expected term	5 years
Risk free interest rate | Private Placement
Subsidiary, Sale of Stock [Line Items]
Derivative measurement input	0.0085
Expected volatility | Private Placement
Subsidiary, Sale of Stock [Line Items]
Derivative measurement input	0.5378
Fair value (per warrant) | Private Placement
Subsidiary, Sale of Stock [Line Items]
Fair value (per warrant)	$ 28.65

Stock-Based Compensation - Narr

Stock-Based Compensation - Narrative (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Option expense recorded, in thousands, for the year ended December 31,	$ 14,300	$ 13,300	$ 14,300
Stock-based compensation expense, tax benefit	600	1,000	400
Unrecognized compensation expense	$ 21,100
Shares remaining available for grant (in shares)	0
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Option expense recorded, in thousands, for the year ended December 31,	$ 2,813	$ 5,640	$ 9,497
Minimum | RSA
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	1 year
Minimum | RSA and RSU
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	1 year
Maximum | RSA
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	3 years
Maximum | RSA and RSU
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	4 years
Equity Incentive Plan 2015
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares authorized under plan approved by directors (in shares)	2,700,000
Equity Incentive Plan 2015 | Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period	10 years
Equity Incentive Plan 2015 | Minimum | Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	1 year
Equity Incentive Plan 2015 | Maximum | Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	4 years
2021 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares remaining available for grant (in shares)	330,000
Shares purchased for grant (in shares)	0

Stock-Based Compensation - Sche

Stock-Based Compensation - Schedule of Information With Respect to Stock Options (Details) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023 USD ($) $ / shares shares
Number of Shares
Beginning balance (in shares)	1,029
Options exercised (in shares)	(97)
Options forfeited (in shares)	(12)
Ending balance (in shares)	920
Vested and expected to vest at December 31, 2021 (in shares)	920
Total shares exercisable as of December 31, 2021 (in shares)	898
Shares remaining available for grant (in shares)	0
Weighted Average Exercise Price
Beginning balance (in dollars per share) | $ / shares	$ 12.82
Options exercised (in dollars per share) | $ / shares	10.73
Options forfeited (in dollars per share) | $ / shares	13.4
Ending balance (in dollars per share) | $ / shares	13.04
Vested and expected to vest at December 31, 2021 (in dollars per share) | $ / shares	13.04
Total shares exercisable as of December 31, 2021 (in dollars per share) | $ / shares	$ 13.12
Outstanding at December 31, 2023 | $	$ 28,053
Vested and expected to vest at December 31, 2023 | $	28,046
Total shares exercisable at December 31, 2023 | $	$ 27,299

Stock-Based Compensation - Sc_2

Stock-Based Compensation - Schedule of Assumptions for Fair Value of Options at the Date of the Grant (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Option expense recorded, in thousands, for the year ended December 31,	$ 14,300	$ 13,300	$ 14,300
Weighted average grant date fair value (in dollar per share)	$ 0	$ 0	$ 60.48
Total intrinsic value of stock options exercised, in thousands, for the year ended December 31,	$ 2,700	$ 3,663	$ 5,927
Cash received for options exercised	1,069	1,286	$ 1,156
Fair value measurement assumptions
Weighted average expected term (in years)			3 years 1 month 6 days
Weighted average risk-free interest rate			0.40%
Weighted average expected volatility			56.50%
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Option expense recorded, in thousands, for the year ended December 31,	$ 2,813	$ 5,640	$ 9,497

Stock-Based Compensation - Sc_3

Stock-Based Compensation - Schedule of Share-based Compensation by Exercise Price Range (Details) shares in Thousands	12 Months Ended
	Dec. 31, 2023 $ / shares shares
Share-Based Payment Arrangement [Abstract]
Lower range of exercise price (in dollars per share)	$ 0.73
Upper range of exercise price (in dollars per share)	$ 35.26
Number outstanding (in shares) | shares	920
Weighted average remaining life	5 years 11 months 12 days

Stock-Based Compensation - Sc_4

Stock-Based Compensation - Schedule of Activity With Respect to RSAs and RSUs (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Weighted Average grant- date fair value
Stock-based compensation	$ 14,300	$ 13,300	$ 14,300
RSU
Shares
Beginning balance (in shares)	512
Restricted stock awards granted (in shares)	625
Restricted stock awards vested (in shares)	(210)
Restricted stock awards canceled/forfeited (in shares)	(88)
Non-vested awards outstanding (in shares)	839	512
Weighted Average grant- date fair value
Beginning balance (in dollars per share)	$ 35.96
Weighted average grant date fair value (in dollars per share)	35.74
Vested (in dollars per share)	34.1
Canceled/forfeited (in dollars per share)	38.17
Ending balance (in dollars per share)	$ 35.83	$ 35.96
Stock-based compensation	$ 11,446	$ 7,460	3,946
Service-based RSU
Weighted Average grant- date fair value
Stock-based compensation	9,189	6,615	3,172
Performance-based RSU
Weighted Average grant- date fair value
Stock-based compensation	$ 2,257	$ 845	$ 774

Income Taxes - Summary of Provi

Income Taxes - Summary of Provision for Income Taxes From Continuing Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Current income tax:
Federal	$ 0	$ 0	$ 0
State	502	666	323
Foreign	1,149	840	585
Total current	1,651	1,506	908
Deferred income tax:
Federal	59	(221)	(9,001)
State	138	(151)	(1,416)
Total deferred	197	(372)	(10,417)
Provision for (benefit from) income taxes	$ 1,848	$ 1,134	$ (9,509)

Income Taxes - Components of (L

Income Taxes - Components of (Loss) Income Before Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Disclosure [Abstract]
United States	$ (65,972)	$ (73,939)	$ (95,077)
International	(13,799)	(4,999)	168
Loss before (provision for) benefit from income taxes	$ (79,771)	$ (78,938)	$ (94,909)

Income Taxes - Summary of Defer

Income Taxes - Summary of Deferred Tax Liabilities (Assets) (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Deferred tax liabilities:
Operating lease assets	$ (989)	$ (344)
Software development costs	(1,394)	(1,534)
Intangible assets	(17,172)	(19,803)
481(a) adjustment	(1,466)	0
Depreciation on property, plant and equipment	(1,269)	(1,428)
Gross deferred tax liabilities	(22,290)	(23,109)
Deferred tax assets:
Allowances for bad debts and inventory	2,539	3,213
Capitalized inventory costs	223	300
Employee benefit accruals	7,773	4,628
Interest expense limitation under section 163 (j)	6,501	6,089
Operating lease liabilities	1,015	373
Federal net operating loss carryforward	38,357	40,212
State net operating loss carryforward	8,403	8,866
Foreign net operating loss carryforward	4,406	2,008
Federal and state tax credit carryforwards	14,804	13,364
R&D capitalization	22,108	11,297
Other	3,274	3,963
Gross deferred tax assets	109,403	94,313
Less valuation allowance	(87,943)	(71,837)
Non-current net deferred tax liabilities	$ (830)	$ (633)

Income Taxes - Narrative (Detai

Income Taxes - Narrative (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Operating Loss Carryforwards [Line Items]
Federal and state tax credit carryforwards	$ 14,804	$ 13,364
Capitalization of R&D expenses for tax purposes	$ 10,800
Foreign net operating loss carryforwards related to the MENU Acquisition		3,300
Tax expense associated with deferred tax asset valuation allowance		$ 10,400
Effective income tax rate	(2.30%)	(1.50%)	10%
Federal statutory tax rate	21%	21%	21%
Interest Tax Carryforward
Operating Loss Carryforwards [Line Items]
Federal and state tax credit carryforwards	$ 26,400
Capitalized Research and Development
Operating Loss Carryforwards [Line Items]
Valuation allowance, DTA, increase (decrease)	11,300
Foreign Net Operating Loss Carryforward
Operating Loss Carryforwards [Line Items]
Valuation allowance, DTA, increase (decrease)	2,000
Cumulative Effect, Period of Adoption, Adjustment
Operating Loss Carryforwards [Line Items]
Valuation allowance, DTA, increase (decrease)	20,000
Minimum
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	0
Maximum
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	49,200
Federal
Operating Loss Carryforwards [Line Items]
Tax credit carryforwards	13,300
Operating loss carryforwards	12,600
Operating loss carryforwards for unlimited period	170,100
State
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	1,700
Foreign Tax Authority
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	$ 37,200

Income Taxes - Schedule of Effe

Income Taxes - Schedule of Effective Income Tax Rate Reconciliation (Details)	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Disclosure [Abstract]
Federal statutory tax rate	21%	21%	21%
State taxes, net of federal benefit	(0.70%)	(0.50%)	1.20%
Contingent consideration revaluation	2.40%	1.20%	0%
Nondeductible expenses	(0.20%)	(0.50%)	(0.70%)
Tax credits (including R&D)	1.50%	1.30%	1.50%
Foreign income tax rate differential	(4.90%)	(2.20%)	(0.60%)
Stock based compensation	(1.20%)	(1.20%)	(0.50%)
Valuation allowance	(20.10%)	(20.50%)	(11.70%)
Other	(0.10%)	(0.10%)	(0.20%)
Total	(2.30%)	(1.50%)	10%

Geographic Information and Cu_3

Geographic Information and Customer Concentration- Narrative (Details)	12 Months Ended
	Dec. 31, 2023 segment
Geographic Information and Customer Concentration [Abstract]
Number of reportable segments (in reporting units)	1

Geographic Information and Cu_4

Geographic Information and Customer Concentration- Information of the Company's Segments (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Segment Reporting Information [Line Items]
Revenue	$ 276,714	$ 262,347	$ 210,351
United States
Segment Reporting Information [Line Items]
Revenue	253,115	242,753	189,639
International
Segment Reporting Information [Line Items]
Revenue	$ 23,599	$ 19,594	$ 20,712

Geographic Information and Cu_5

Geographic Information and Customer Concentration- Identifiable Assets by Geographic Area (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Segment Reporting, Asset Reconciling Item [Line Items]
Assets	$ 802,606	$ 854,858
United States
Segment Reporting, Asset Reconciling Item [Line Items]
Assets	767,894	809,437
International
Segment Reporting, Asset Reconciling Item [Line Items]
Assets	$ 34,712	$ 45,421

Geographic Information and Cu_6

Geographic Information and Customer Concentration- Revenue by Major Customers (Details) - Revenue - Customer Concentration Risk	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Revenue, Major Customer [Line Items]
Concentration risk, percentage	100%	100%	100%
Reportable Segments | Yum! Brands, Inc.
Revenue, Major Customer [Line Items]
Concentration risk, percentage	13%	14%	15%
Reportable Segments | McDonald's Corporation
Revenue, Major Customer [Line Items]
Concentration risk, percentage	12%	17%	16%
Reportable Segments | Dairy Queen
Revenue, Major Customer [Line Items]
Concentration risk, percentage	11%	9%	9%
All Others
Revenue, Major Customer [Line Items]
Concentration risk, percentage	64%	60%	60%

Fair Value of Financial Instr_3

Fair Value of Financial Instruments - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2023	Dec. 31, 2022	Sep. 30, 2022	Jul. 25, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Life insurance balance	$ 3.3	$ 3.2
Amounts owed to employees participating in the deferred compensation plan	0.4	0.4
MENU Acquisition
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Contingent consideration liability	0.6	9.8	$ 14.2	$ 14.2
2024 Notes | Fair Value, Inputs, Level 2 | Convertible Debt
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of notes		17.4
2026 Notes | Fair Value, Inputs, Level 2 | Convertible Debt
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of notes	145.6	112.8
2027 Notes | Fair Value, Inputs, Level 2 | Convertible Debt
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of notes	$ 236.1	$ 191

Fair Value of Financial Instr_4

Fair Value of Financial Instruments - Changes in the Estimated Fair Values of the Companys Liabilities for Contingent Consideration Measured Using Significant Unobservable Inputs (Level 3) (Details) - Obligations - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 9,800	$ 0
New contingent consideration		14,200
Change in fair value of contingent consideration	(9,200)	(4,400)
Ending balance	$ 600	$ 9,800

Fair Value of Financial Instr_5

Fair Value of Financial Instruments - Contingent Consideration Liability (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair Value, Liability, Recurring Basis, Unobservable Input Reconciliation, Gain (Loss), Statement of Income or Comprehensive Income [Extensible Enumeration]	Adjustment to contingent consideration liability
Revenue based payments
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Contingent consideration liability	$ 5,600	$ 33,900
Fair Value	$ 600	$ 9,800
Revenue based payments | Revenue volatility
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range	0.25	0.25
Revenue based payments | Gross profit volatility
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range		0.40
Revenue based payments | Discount rate
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range	0.115	0.135

Subsequent Events (Details)

Subsequent Events (Details) - $ / shares	Jan. 02, 2024	Dec. 31, 2023	Apr. 08, 2021
Subsequent Event [Line Items]
Warrant to purchase shares of common stock (in shares)		3,975	500,000
Exercise price of warrant (in dollars per share)		$ 75.9	$ 76.5
Warrant Exercise Price of $76.50
Subsequent Event [Line Items]
Warrant to purchase shares of common stock (in shares)	500,000
Exercise price of warrant (in dollars per share)	$ 76.5
Warrant Exercise Price of $75.90
Subsequent Event [Line Items]
Warrant to purchase shares of common stock (in shares)	3,975
Exercise price of warrant (in dollars per share)	$ 75.9