Loans and Related Allowance for Credit Losses | L OANS A ND R ELATED A LLOWANCE F OR C REDIT L OSSES Loan Portfolio Our loan portfolio consists of two portfolio segments – Commercial and Consumer. Each of these segments comprises multiple loan classes. Classes are characterized by similarities in risk attributes and the manner in which we monitor and assess credit risk. Commercial Consumer • Commercial and industrial • Residential real estate • Commercial real estate • Home equity • Equipment lease financing • Automobile • Credit card • Education • Other consumer See Note 1 Accounting Policies in our 2023 Form 10-K for additional information on our loan related policies. Credit Quality We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk within the loan portfolio based on our defined loan classes. In doing so, we use several credit quality indicators, including, but not limited to, trends in delinquency rates, nonperforming status, analyses of PD and LGD ratings, updated credit scores and originated and updated LTV ratios. We manage credit risk based on the risk profile of the borrower, repayment sources, underlying collateral and other support given current events, economic conditions and expectations. We refine our practices to meet the changing environment such as inflation levels, industry specific risks, interest rate levels, the level of consumer savings and deposit balances, and structural and secular changes such as those arising from the pandemic. To mitigate losses and enhance customer support, we offer loan modifications and collection programs to assist our customers. Table 40 presents the composition and delinquency status of our loan portfolio at June 30, 2024 and December 31, 2023. Loan delinquencies include government insured or guaranteed loans and loans accounted for under the fair value option. Table 40: Analysis of Loan Portfolio (a) (b) Accruing Dollars in millions Current or Less 30-59 60-89 90 Days Total Nonperforming Fair Value Total Loans June 30, 2024 Commercial Commercial and industrial $ 177,853 $ 95 $ 53 $ 86 $ 234 $ 702 $ 178,789 Commercial real estate 34,559 8 2 1 11 928 35,498 Equipment lease financing 6,514 19 6 25 16 6,555 Total commercial 218,926 122 61 87 270 1,646 220,842 Consumer Residential real estate 45,984 278 91 155 524 (c) 275 $ 400 47,183 Home equity 25,296 64 24 88 468 65 25,917 Automobile 14,607 92 22 6 120 93 14,820 Credit card 6,673 50 37 76 163 13 6,849 Education 1,654 27 15 36 78 (c) 1,732 Other consumer 4,049 12 9 8 29 8 4,086 Total consumer 98,263 523 198 281 1,002 857 465 100,587 Total $ 317,189 $ 645 $ 259 $ 368 $ 1,272 $ 2,503 $ 465 $ 321,429 Percentage of total loans 98.68 % 0.20 % 0.08 % 0.11 % 0.40 % 0.78 % 0.14 % 100.00 % December 31, 2023 Commercial Commercial and industrial $ 176,796 $ 104 $ 45 $ 76 $ 225 $ 559 $ 177,580 Commercial real estate 34,685 7 9 16 735 35,436 Equipment lease financing 6,480 41 8 49 13 6,542 Total commercial 217,961 152 53 85 290 1,307 219,558 Consumer Residential real estate 46,159 282 101 192 575 (c) 294 $ 516 47,544 Home equity 25,533 63 27 90 458 69 26,150 Automobile 14,638 91 20 7 118 104 14,860 Credit card 6,991 54 39 86 179 10 7,180 Education 1,850 27 19 49 95 (c) 1,945 Other consumer 4,227 16 11 10 37 7 4,271 Total consumer 99,398 533 217 344 1,094 873 585 101,950 Total $ 317,359 $ 685 $ 270 $ 429 $ 1,384 $ 2,180 $ 585 $ 321,508 Percentage of total loans 98.71 % 0.21 % 0.08 % 0.13 % 0.43 % 0.68 % 0.18 % 100.00 % (a) Amounts in table represent loans held for investment and do not include any associated ALLL. (b) The accrued interest associated with our loan portfolio totaled $1.5 billion at both June 30, 2024 and December 31, 2023. These amounts are included in Other assets on the Consolidated Balance Sheet. (c) Past due loan amounts include government insured or guaranteed residential real estate loans and education loans totaling $0.2 billion and $0.1 billion at June 30, 2024. Comparable amounts at December 31, 2023 were $0.3 billion and $0.1 billion, respectively. (d) Consumer loans accounted for under the fair value option for which we do not expect to collect substantially all principal and interest are subject to nonaccrual accounting and classification upon meeting any of our nonaccrual policy criteria. Given that these loans are not accounted for at amortized cost, they have been excluded from the nonperforming loan population. (e) Includes unearned income, unamortized deferred fees and costs on originated loans and premiums or discounts on purchased loans totaling $0.9 billion and $1.0 billion at June 30, 2024 and December 31, 2023, respectively. (f) Collateral dependent loans totaled $1.6 billion and $1.4 billion at June 30, 2024 and December 31, 2023, respectively. At June 30, 2024, we pledged $49.8 billion of commercial and other loans to the Federal Reserve Bank and $88.8 billion of residential real estate and other loans to the FHLB as collateral for the ability to borrow, if necessary. The comparable amounts at December 31, 2023 were $51.3 billion and $89.5 billion, respectively. Amounts pledged reflect the unpaid principal balances. Nonperforming Assets Nonperforming assets include nonperforming loans and leases, OREO and foreclosed assets. Nonperforming loans are those loans accounted for at amortized cost whose credit quality has deteriorated to the extent that full collection of contractual principal and interest is not probable. Interest income is not recognized on these loans. Loans accounted for under the fair value option are reported as performing loans; however, when nonaccrual criteria is met, interest income is not recognized on these loans. Additionally, certain government insured or guaranteed loans for which we expect to collect substantially all principal and interest are not reported as nonperforming loans and continue to accrue interest. See Note 1 Accounting Policies in our 2023 Form 10-K for additional information on our nonperforming loan and lease policies. The following table presents our nonperforming assets as of June 30, 2024 and December 31, 2023: Table 41: Nonperforming Assets Dollars in millions June 30, 2024 December 31, 2023 Nonperforming loans Commercial $ 1,646 $ 1,307 Consumer (a) 857 873 Total nonperforming loans (b) 2,503 2,180 OREO and foreclosed assets 34 36 Total nonperforming assets $ 2,537 $ 2,216 Nonperforming loans to total loans 0.78 % 0.68 % Nonperforming assets to total loans, OREO and foreclosed assets 0.79 % 0.69 % Nonperforming assets to total assets 0.46 % 0.39 % (a) Excludes most unsecured consumer loans and lines of credit, which are charged off after 120 to 180 days past due and are not placed on nonperforming status. (b) Nonperforming loans for which there is no related ALLL totaled $0.5 billion at both June 30, 2024 and December 31, 2023. This primarily includes loans with a fair value of collateral that exceeds the amortized cost basis. Additional Credit Quality Indicators by Loan Class Commercial Loan Classes See Note 3 Loans and Related Allowance for Credit Losses in our 2023 Form 10-K for additional information related to these loan classes, including discussion around the credit quality indicators that we use to monitor and manage the credit risk associated with each loan class. The following table presents credit quality indicators for our commercial loan classes: Table 42: Commercial Credit Quality Indicators (a) Term Loans by Origination Year June 30, 2024 In millions 2024 2023 2022 2021 2020 Prior Revolving Loans Revolving Loans Converted to Term Total Commercial and industrial Pass Rated $ 11,419 $ 18,080 $ 19,842 $ 6,104 $ 5,190 $ 14,021 $ 92,363 $ 695 $ 167,714 Criticized 298 1,094 2,448 803 189 803 5,361 79 11,075 Total commercial and industrial loans 11,717 19,174 22,290 6,907 5,379 14,824 97,724 774 178,789 Gross charge-offs (b) 11 (c) 14 21 18 3 4 42 48 161 Commercial real estate Pass Rated 1,113 5,125 8,166 2,759 1,761 10,946 420 30,290 Criticized 91 190 1,632 461 477 2,286 20 51 5,208 Total commercial real estate loans 1,204 5,315 9,798 3,220 2,238 13,232 440 51 35,498 Gross charge-offs (b) 5 2 1 161 169 Equipment lease financing Pass Rated 746 1,392 1,281 591 580 1,590 6,180 Criticized 24 107 85 72 42 45 375 Total equipment lease financing loans 770 1,499 1,366 663 622 1,635 6,555 Gross charge-offs (b) 5 6 2 2 1 16 Total commercial loans $ 13,691 $ 25,988 $ 33,454 $ 10,790 $ 8,239 $ 29,691 $ 98,164 $ 825 $ 220,842 Total commercial gross charge-offs $ 11 $ 24 $ 27 $ 22 $ 6 $ 166 $ 42 $ 48 $ 346 Term Loans by Origination Year December 31, 2023 In millions 2023 2022 2021 2020 2019 Prior Revolving Loans Revolving Loans Converted to Term Total Commercial and industrial Pass Rated $ 23,019 $ 26,657 $ 7,562 $ 5,783 $ 4,110 $ 11,982 $ 88,467 $ 573 $ 168,153 Criticized 838 1,781 739 331 281 698 4,708 51 9,427 Total commercial and industrial loans 23,857 28,438 8,301 6,114 4,391 12,680 93,175 624 177,580 Gross charge-offs (b) 25 (c) 32 33 8 3 26 105 12 244 Commercial real estate Pass Rated 4,182 8,571 2,986 2,190 4,887 7,411 383 30,610 Criticized 155 1,300 455 490 622 1,753 51 4,826 Total commercial real estate loans 4,337 9,871 3,441 2,680 5,509 9,164 434 35,436 Gross charge-offs (b) 12 31 137 180 Equipment lease financing Pass Rated 1,522 1,424 689 690 452 1,378 6,155 Criticized 90 81 81 51 35 49 387 Total equipment lease financing loans 1,612 1,505 770 741 487 1,427 6,542 Gross charge-offs (b) 4 4 4 4 1 1 18 Total commercial loans $ 29,806 $ 39,814 $ 12,512 $ 9,535 $ 10,387 $ 23,271 $ 93,609 $ 624 $ 219,558 Total commercial gross charge-offs $ 29 $ 36 $ 37 $ 24 $ 35 $ 164 $ 105 $ 12 $ 442 (a) Loans in our commercial portfolio are classified as Pass Rated or Criticized based on the regulatory definitions, which are driven by the PD and LGD ratings that we assign. The Criticized classification includes loans that were rated special mention, substandard or doubtful as of June 30, 2024 and December 31, 2023. (b) Gross charge-offs are presented on a year-to-date basis, as of the period end date. (c) Includes charge-offs of deposit overdrafts. Consumer Loan Classes See Note 3 Loans and Related Allowance for Credit Losses in our 2023 Form 10-K for additional information related to these loan classes, including discussion around the credit quality indicators that we use to monitor and manage the credit risk associated with each loan class. Residential Real Estate and Home Equity The following table presents credit quality indicators for our residential real estate and home equity loan classes: Table 43: Credit Quality Indicators for Residential Real Estate and Home Equity Loan Classes Term Loans by Origination Year June 30, 2024 In millions 2024 2023 2022 2021 2020 Prior Revolving Loans Revolving Loans Converted to Term Total Residential real estate Current estimated LTV ratios Greater than 100% $ 5 $ 39 $ 133 $ 68 $ 30 $ 33 $ 308 Greater than or equal to 80% to 100% 507 838 1,256 740 199 147 3,687 Less than 80% 976 4,054 8,374 14,236 6,315 8,554 42,509 No LTV available 41 11 3 55 Government insured or guaranteed loans 14 21 15 64 510 624 Total residential real estate loans $ 1,488 $ 4,986 $ 9,784 $ 15,070 $ 6,608 $ 9,247 $ 47,183 Updated FICO scores Greater than or equal to 780 $ 813 $ 3,411 $ 7,691 $ 12,061 $ 4,889 $ 5,190 $ 34,055 720 to 779 601 1,030 1,581 2,160 1,042 1,684 8,098 660 to 719 71 286 399 594 346 827 2,523 Less than 660 2 111 84 150 110 733 1,190 No FICO score available 1 134 8 90 157 303 693 Government insured or guaranteed loans 14 21 15 64 510 624 Total residential real estate loans $ 1,488 $ 4,986 $ 9,784 $ 15,070 $ 6,608 $ 9,247 $ 47,183 Gross charge-offs (a) $ 2 $ 2 Home equity (b) Current estimated LTV ratios Greater than 100% $ 2 $ 12 $ 17 $ 336 $ 356 $ 723 Greater than or equal to 80% to 100% 5 34 32 1,068 1,631 2,770 Less than 80% 149 1,773 3,106 6,733 10,663 22,424 Total home equity loans $ 156 $ 1,819 $ 3,155 $ 8,137 $ 12,650 $ 25,917 Updated FICO scores Greater than or equal to 780 $ 100 $ 1,209 $ 1,930 $ 4,597 $ 6,203 $ 14,039 720 to 779 36 383 643 2,179 3,243 6,484 660 to 719 15 166 320 1,155 1,967 3,623 Less than 660 5 59 255 199 1,188 1,706 No FICO score available 2 7 7 49 65 Total home equity loans $ 156 $ 1,819 $ 3,155 $ 8,137 $ 12,650 $ 25,917 Gross charge-offs (a) $ 1 $ 9 $ 9 $ 19 (Continued from previous page) Term Loans by Origination Year December 31, 2023 In millions 2023 2022 2021 2020 2019 Prior Revolving Loans Revolving Loans Converted to Term Total Residential real estate Current estimated LTV ratios Greater than 100% $ 15 $ 139 $ 79 $ 31 $ 10 $ 28 $ 302 Greater than or equal to 80% to 100% 1,665 1,928 955 221 69 92 4,930 Less than 80% 3,585 7,977 14,421 6,514 2,154 6,935 41,586 No LTV available 56 13 4 73 Government insured or guaranteed loans 14 20 16 66 37 500 653 Total residential real estate loans $ 5,335 $ 10,064 $ 15,484 $ 6,832 $ 2,270 $ 7,559 $ 47,544 Updated FICO scores Greater than or equal to 780 $ 3,206 $ 7,797 $ 12,197 $ 5,035 $ 1,492 $ 4,004 $ 33,731 720 to 779 1,482 1,659 2,389 1,107 432 1,388 8,457 660 to 719 400 508 657 334 171 721 2,791 Less than 660 93 71 133 122 82 680 1,181 No FICO score available 140 9 92 168 56 266 731 Government insured or guaranteed loans 14 20 16 66 37 500 653 Total residential real estate loans $ 5,335 $ 10,064 $ 15,484 $ 6,832 $ 2,270 $ 7,559 $ 47,544 Gross charge-offs (a) $ 2 $ 1 $ 1 $ 4 $ 8 Home equity (b) Current estimated LTV ratios Greater than 100% $ 1 $ 12 $ 6 $ 14 $ 306 $ 309 $ 648 Greater than or equal to 80% to 100% 4 40 17 22 1,116 1,743 2,942 Less than 80% 157 1,866 845 2,556 6,843 10,293 22,560 Total home equity loans $ 162 $ 1,918 $ 868 $ 2,592 $ 8,265 $ 12,345 $ 26,150 Updated FICO scores Greater than or equal to 780 $ 102 $ 1,254 $ 489 $ 1,605 $ 4,604 $ 6,083 $ 14,137 720 to 779 38 423 216 488 2,222 3,225 6,612 660 to 719 17 174 110 271 1,207 1,894 3,673 Less than 660 5 65 52 220 223 1,089 1,654 No FICO score available 2 1 8 9 54 74 Total home equity loans $ 162 $ 1,918 $ 868 $ 2,592 $ 8,265 $ 12,345 $ 26,150 Gross charge-offs (a) $ 4 $ 7 $ 10 $ 21 (a) Gross charge-offs are presented on a year-to-date basis, as of the period end date. (b) Beginning January 1, 2022, new originations consist of revolving Home Equity Lines of Credit. Automobile, Credit Card, Education and Other Consumer The following table presents credit quality indicators for our automobile, credit card, education and other consumer loan classes: Table 44: Credit Quality Indicators for Automobile, Credit Card, Education and Other Consumer Loan Classes Term Loans by Origination Year June 30, 2024 In millions 2024 2023 2022 2021 2020 Prior Revolving Loans Revolving Loans Converted to Term Total Automobile Updated FICO scores Greater than or equal to 780 $ 1,663 $ 2,086 $ 1,387 $ 1,171 $ 377 $ 259 $ 6,943 720 to 779 1,000 1,496 842 578 202 184 4,302 660 to 719 469 860 473 307 129 144 2,382 Less than 660 67 352 252 209 119 194 1,193 Total automobile loans $ 3,199 $ 4,794 $ 2,954 $ 2,265 $ 827 $ 781 $ 14,820 Gross charge-offs (a) $ 23 $ 13 $ 9 $ 6 $ 13 $ 64 Credit card Updated FICO scores Greater than or equal to 780 $ 1,975 $ 1 $ 1,976 720 to 779 1,885 4 1,889 660 to 719 1,857 14 1,871 Less than 660 952 53 1,005 No FICO score available or required (b) 105 3 108 Total credit card loans $ 6,774 $ 75 $ 6,849 Gross charge-offs (a) $ 164 $ 18 $ 182 Education Updated FICO scores Greater than or equal to 780 $ 7 $ 65 $ 87 $ 42 $ 37 $ 347 $ 585 720 to 779 7 41 41 22 16 131 258 660 to 719 4 14 15 7 5 55 100 Less than 660 1 3 3 1 1 22 31 No FICO score available or required (b) 3 6 4 3 1 1 18 Total loans using FICO credit metric 22 129 150 75 60 556 992 Other internal credit metrics 740 740 Total education loans $ 22 $ 129 $ 150 $ 75 $ 60 $ 1,296 $ 1,732 Gross charge-offs (a) $ 1 $ 1 $ 7 $ 9 Other consumer Updated FICO scores Greater than or equal to 780 $ 123 $ 190 $ 90 $ 30 $ 11 $ 12 $ 37 $ 1 $ 494 720 to 779 156 205 109 36 14 13 75 1 609 660 to 719 101 114 104 37 16 14 82 1 469 Less than 660 2 30 45 22 11 10 41 1 162 Total loans using FICO credit metric 382 539 348 125 52 49 235 4 1,734 Other internal credit metrics 7 10 95 18 13 94 2,105 10 2,352 Total other consumer loans $ 389 $ 549 $ 443 $ 143 $ 65 $ 143 $ 2,340 $ 14 $ 4,086 Gross charge-offs (a) $ 34 (c) $ 12 $ 13 $ 8 $ 4 $ 6 $ 6 $ 83 (Continued from previous page) Term Loans by Origination Year December 31, 2023 In millions 2023 2022 2021 2020 2019 Prior Revolving Loans Revolving Loans Converted to Term Total Automobile Updated FICO Scores Greater than or equal to 780 $ 2,722 $ 1,650 $ 1,483 $ 535 $ 368 $ 88 $ 6,846 720 to 779 1,797 1,104 778 301 250 80 4,310 660 to 719 1,014 604 408 186 186 70 2,468 Less than 660 264 272 243 152 200 105 1,236 Total automobile loans $ 5,797 $ 3,630 $ 2,912 $ 1,174 $ 1,004 $ 343 $ 14,860 Gross charge-offs (a) $ 8 $ 24 $ 22 $ 17 $ 30 $ 20 $ 121 Credit card Updated FICO scores Greater than or equal to 780 $ 2,017 $ 1 $ 2,018 720 to 779 1,976 4 1,980 660 to 719 1,979 13 1,992 Less than 660 1,036 48 1,084 No FICO score available or required (b) 103 3 106 Total credit card loans $ 7,111 $ 69 $ 7,180 Gross charge-offs (a) $ 290 $ 29 $ 319 Education Updated FICO scores Greater than or equal to 780 $ 35 $ 88 $ 45 $ 40 $ 51 $ 331 $ 590 720 to 779 32 47 24 19 24 131 277 660 to 719 20 17 8 6 8 54 113 Less than 660 4 3 2 1 2 21 33 No FICO score available or required (b) 15 5 4 2 1 27 Total loans using FICO credit metric 106 160 83 68 85 538 1,040 Other internal credit metrics 905 905 Total education loans $ 106 $ 160 $ 83 $ 68 $ 85 $ 1,443 $ 1,945 Gross charge-offs (a) $ 1 $ 1 $ 2 $ 13 $ 17 Other consumer Updated FICO scores Greater than or equal to 780 $ 241 $ 127 $ 47 $ 21 $ 14 $ 11 $ 39 $ 1 $ 501 720 to 779 286 157 54 26 17 11 80 1 632 660 to 719 147 140 57 27 21 11 87 2 492 Less than 660 19 52 31 17 14 8 43 1 185 Total loans using FICO credit metric 693 476 189 91 66 41 249 5 1,810 Other internal credit metrics 19 97 33 48 71 34 2,149 10 2,461 Total other consumer loans $ 712 $ 573 $ 222 $ 139 $ 137 $ 75 $ 2,398 $ 15 $ 4,271 Gross charge-offs (a) $ 75 (c) $ 23 $ 18 $ 14 $ 14 $ 8 $ 11 $ 1 $ 164 (a) Gross charge-offs are presented on a year-to-date basis, as of the period end date. (b) Loans where FICO scores are not available or required generally refers to new accounts issued to borrowers with limited credit history, accounts for which we cannot obtain an updated FICO score ( e.g. , recent profile changes), cards issued with a business name and/or cards secured by collateral. Management proactively assesses the risk and size of this loan category and, when necessary, takes actions to mitigate the credit risk. (c) Includes charge-offs of deposit overdrafts. Loan Modifications to Borrowers Experiencing Financial Difficulty Loan modifications to borrowers experiencing financial difficulty (FDMs) result from our loss mitigation activities and include principal forgiveness, interest rate reductions, term extensions, payment delays, repayment plans or combinations thereof. See Note 1 Accounting Policies in our 2023 Form 10-K for additional information on FDMs. The following table presents the amortized cost basis, as of the period end date, of FDMs granted during the three and six months ended June 30, 2024 and 2023: Table 45: Loan Modifications Granted to Borrowers Experiencing Financial Difficulty (a) (b) Three months ended June 30, 2024 Dollars in millions Interest Rate Reduction Term Extension Payment Delay Repayment Plan Payment Delay and Term Extension Interest Rate Reduction and Term Extension Other (c) Total % of Loan Class Commercial Commercial and industrial $ 18 $ 372 $ 94 $ 65 $ 102 $ 67 $ 718 0.40 % Commercial real estate 454 84 538 1.52 % Total commercial 18 826 94 149 102 67 1,256 0.57 % Consumer Residential real estate 30 1 5 36 0.08 % Home equity 5 $ 1 6 12 0.05 % Credit card 21 21 0.31 % Education 1 1 0.06 % Total consumer 1 35 22 1 11 70 0.07 % Total $ 18 $ 827 $ 129 $ 22 $ 149 $ 103 $ 78 $ 1,326 0.41 % Three months ended June 30, 2023 Dollars in millions Commercial Commercial and industrial $ 366 $ 59 $ 87 $ 512 0.29 % Commercial real estate 228 60 288 0.80 % Total commercial 594 59 147 800 0.36 % Consumer Residential real estate $ 1 35 $ 1 2 39 0.08 % Home equity 3 $ 2 5 10 0.04 % Credit card 18 18 0.25 % Education 1 1 0.05 % Other consumer 1 1 0.02 % Total consumer 1 1 38 21 1 7 69 0.07 % Total $ 1 $ 595 $ 97 $ 21 $ 1 $ 154 $ 869 0.27 % Six months ended June 30, 2024 Dollars in millions Principal Forgiveness Interest Rate Reduction Term Extension Payment Delay Repayment Plan Payment Delay and Term Extension Interest Rate Reduction and Term Extension Interest Rate Reduction and Payment Delay Other (c) Total % of Loan Class Commercial Commercial and industrial $ 18 $ 720 $ 83 $ 109 $ 112 $ 15 $ 97 $ 1,154 0.65 % Commercial real estate 779 25 148 952 2.68 % Total commercial 18 1,499 108 257 112 15 97 2,106 0.95 % Consumer Residential real estate 55 1 8 64 0.14 % Home equity 8 $ 2 10 20 0.08 % Credit card 39 39 0.57 % Education 3 3 0.17 % Other consumer 1 1 0.02 % Total consumer 3 63 42 1 18 127 0.13 % Total $ 18 $ 1,502 $ 171 $ 42 $ 257 $ 113 $ 15 $ 115 $ 2,233 0.69 % Six months ended June 30, 2023 Dollars in millions Commercial Commercial and industrial $ 1 $ 432 $ 72 $ 91 $ 596 0.34 % Commercial real estate 493 60 553 1.54 % Total commercial 1 925 72 151 1,149 0.52 % Consumer Residential real estate $ 1 72 $ 2 3 78 0.17 % Home equity 4 $ 5 6 15 0.06 % Credit card 30 30 0.42 % Education 2 2 0.10 % Other consumer 1 1 0.02 % Total consumer 1 2 76 36 2 9 126 0.12 % Total $ 1 $ 1 $ 927 $ 148 $ 36 $ 2 $ 160 $ 1,275 0.40 % (a) The unfunded lending related commitments on FDMs granted during the six months ended June 30, 2024 and 2023 were $0.3 billion and $0.1 billion, respectively. (b) Excludes the amortized cost basis of modified loans that were paid off, charged off or otherwise liquidated as of the period end date. (c) Represents all other modifications, and includes trial modifications and loans where we have received notification that a borrower has filed for Chapter 7 bankruptcy relief, but specific instructions as to the terms of the relief have not been formally ruled upon by the court. Table 46 presents the weighted average financial effect of FDMs granted during the three and six months ended June 30, 2024 and 2023. Table 46: Financial Effect of FDMs (a) Three months ended June 30, 2024 Dollars in millions Amortized cost basis (b) Financial Effect Term Extension Commercial and industrial $539 Extended contractual term by 15 months. Commercial real estate $538 Extended contractual term by 14 months. Residential real estate $1 Extended contractual term by 105 months. Education $1 Extended contractual term by 16 months. Interest Rate Reduction Commercial and industrial $120 Reduced contractual interest rate by 1.12%. Residential real estate $1 Reduced contractual interest rate by 1.30%. Payment Delay Commercial and industrial $159 Provided 5 months of payment deferral. Commercial real estate $84 Provided 23 months of payment deferral. Residential real estate $30 Provided 10 months of payment deferral. Home equity $5 Provided 5 months of payment deferral. Three months ended June 30, 2023 Dollars in millions Amortized cost basis (b) Financial Effect Term Extension Commercial and industrial $366 Extended contractual term by 9 months. Commercial real estate $228 Extended contractual term by 20 months. Residential real estate $1 Extended contractual term by 123 months. Education $1 Extended contractual term by 19 months. Interest Rate Reduction Residential real estate $2 Reduced contractual interest rate by 1.17%. Payment Delay Commercial and industrial $59 Provided 10 months of payment deferral. Residential real estate $35 Provided 8 months of payment deferral. Home equity $3 Provided 3 months of payment deferral. Six months ended June 30, 2024 Dollars in millions Amortized cost basis (b) Financial Effect Term Extension Commercial and industrial $941 Extended contractual term by 14 months. Commercial real estate $927 Extended contractual term by 14 months. Residential real estate $1 Extended contractual term by 98 months. Education $3 Extended contractual term by 12 months. Interest Rate Reduction Commercial and industrial $145 Reduced contractual interest rate by 1.64%. Residential real estate $1 Reduced contractual interest rate by 1.15%. Payment Delay Commercial and industrial $207 Provided 7 months of payment deferral. Commercial real estate $173 Provided 9 months of payment deferral. Residential real estate $55 Provided 9 months of payment deferral. Home equity $8 Provided 4 months of payment deferral. Six months ended June 30, 2023 Dollars in millions Amortized cost basis (b) Financial Effect Principal Forgiveness Commercial and industrial $1 (c) Forgave $2 million of principal balances. Term Extension Commercial and industrial $432 Extended contractual term by 10 months. Commercial real estate $493 Extended contractual term by 17 months. Residential real estate $2 Extended contractual term by 111 months. Education $2 Extended contractual term by 17 months. Interest Rate Reduction Residential real estate $3 Reduced contractual interest rate by 1.34%. Payment Delay Commercial and industrial $72 Provided 6 months of payment deferral. Residential real estate $72 Provided 8 months of payment deferral. Home equity $4 Provided 4 months of payment deferral. (a) Excludes the financial effects of modifications for loans that were paid off, charged off or otherwise liquidated as of the period end date. (b) The amortized cost basis presented in Table 46 includes combination modification categories in addition to the standalone modification categories presented in Table 45. Primarily due to this reason, the amortized cost basis presented in Table 46 may not agree to the amortized cost basis presented alongside the standalone modification categories in Table 45. Amortized cost basis is as of the period end date. (c) Amounts are recorded as charge-offs. Repayment plans are excluded from Table 46. The terms of these programs, which are offered for certain consumer products, are as follows: • Credit card and unsecured lines of credit • Short-term programs are granted for periods of 6 and 12 months. These programs are structurally similar such that the interest rate is reduced to a standard rate of 4.99% and the minimum payment percentage is adjusted to 1.90% of the outstanding balance. At the end of the 6 or 12 months, the borrower is returned to the original contractual interest rate and minimum payment amount specified in the original lending agreement. • Fully-amortized repayment plans are also granted, the most common of which being a 60 month program. In this program, we convert the borrower’s drawn and unpaid balances into a fully-amortized repayment plan consisting of an interest rate of 4.99% and an adjusted minimum payment percentage of 1.90% of the outstanding balance. This fully-amortized program is designed in a manner that allows the drawn and unpaid amounts to be recaptured at the end of the 60 months. • Home equity loans and lines of credit • Fixed payment plan programs establish a modified monthly payment that is informed by the borrower’s financial situation and the current market environment at the time of modification, among other factors. As such, we may change the borrower’s interest rate, modify the term of the loan, and/or defer payment to arrive at the modified monthly payment. Each of the aforementioned terms may increase or decrease, and may vary from loan to loan, based on the individual loan and borrower characteristics. After we modify a loan, we continue to track its performance under its most recent modified terms. The following table presents the performance, as of the period end date, of FDMs granted during the twelve months preceding June 30, 2024. Table 47: Payment Performance of FDMs Modified in the Last 12 Months (a) (b) Twelve months ended June 30, 2024 Dollars in millions Current or Less Than 30 Days Past Due 30-59 Days Past Due 60-89 Days Past Due 90 Days Nonperforming Total Commercial Commercial and industrial $ 1,318 $ 1 $ 8 $ 235 $ 1,562 Commercial real estate 978 433 1,411 Total commercial 2,296 1 8 668 2,973 Consumer Residential real estate 9 1 $ 1 86 97 Home equity 3 29 32 Credit card 45 4 4 7 1 61 Education 6 6 Other consumer 1 1 2 Total consumer 64 5 4 8 117 198 Total $ 2,360 $ 6 $ 12 $ 8 $ 785 $ 3,171 (a) Represents amortized cost basis. (b) Loans in our Payment Delay category are reported as past due in accordance with their contractual terms. Once contractually modified, these loans are reported as past due in accordance with their restructured terms. The following table presents the performance as of June 30, 2023 for FDMs granted since January 1, 2023: Table 48: Payment Performance of FDMs (a) (b) Six months ended June 30, 2023 Dollars in millions Current or Less Than 30 Days 30-59 Days 60-89 Days 90 Days Nonperforming Total Commercial Commercial and industrial $ 494 $ 4 $ 1 $ 97 $ 596 Commercial real estate 520 33 553 Total commercial 1,014 4 1 130 1,149 Consumer Residential real estate 1 77 78 Home equity 15 15 Credit card 20 $ 3 3 4 30 Education 2 2 Other consumer 1 1 Total consumer 23 3 3 4 93 126 Total $ 1,037 $ 3 $ 7 $ 5 $ 223 $ 1,275 (a) Represents amortized cost basis. (b) Loans in our Payment Delay category are reported as past due in accordance with their contractual terms. Once contractually modified, these loans are reported as past due in accordance with their restructured terms. We generally consider FDMs to have subsequently defaulted when they become 60 days past due after the most recent date the loan was modified. The following table presents loans that were both (i) classified as FDMs, and (ii) subsequently defaulted during the period. Three months ended June 30, 2024 Dollars in millions Term Extension Payment Delay Repayment Plan Payment Delay/Term Extension All Other Modifications (b) Total Commercial Commercial and industrial $ 14 $ 1 $ 15 Commercial real estate 32 $ 37 69 Total commercial 14 33 37 84 Consumer Residential real estate 6 $ 1 7 Home equity 1 3 4 Credit card $ 7 7 Total consumer 7 7 4 18 Total $ 14 $ 40 $ 7 $ 37 $ 4 $ 102 Six months ended June 30, 2024 Dollars in millions Term Extension Payment Delay Repayment Plan Payment Delay/Term Extension All Other Modifications (b) Total Commercial Commercial and industrial $ 26 $ 9 $ 35 Commercial real estate 1 33 $ 37 71 Total commercial 27 42 37 106 Consumer Residential real estate 19 $ 2 21 Home equity 1 $ 1 5 7 Credit card 16 16 Total consumer 20 17 7 44 Total $ 27 $ 62 $ 17 $ 37 $ 7 $ 150 (a) Represents amortized cost basis. (b) Includes the following modification categories: interest rate reduction, combinations of interest rate reduction/payment delay and interest rate reduction/term extension and other. Subsequently defaulted loans during the three and six months ended June 30, 2023 were $46 million and $48 million, respectively. Allowance for Credit Losses We maintain the ACL related to loans at levels that we believe to be appropriate to absorb expected credit losses in the portfolios as of the balance sheet date. See Note 1 Accounting Policies in our 2023 Form 10-K for a discussion of the methodologies used to determine this allowance. A rollforward of the ACL related to loans follows: Table 50: Rollforward of Allowance for Credit Losses Three months ended June 30 Six months ended June 30 2024 2023 2024 2023 In millions Commercial Consumer Total Commercial Consumer Total Commercial Consumer Total Commercial Consumer Total Allowance for loan and lease losses Beginning balance $ 3,217 $ 1,476 $ 4,693 $ 3,046 $ 1,695 $ 4,741 $ 3,259 $ 1,532 $ 4,791 $ 3,114 $ 1,627 $ 4,741 Adoption of ASU 2022-02 (a) (35) (35) Beginning balance, adjusted 3,217 1,476 4,693 3,046 1,695 4,741 3,259 1,532 4,791 3,114 1,592 4,706 Charge-offs (198) (177) (375) (135) (158) (293) (346) (359) (705) (255) (320) (575) Recoveries 52 61 113 36 63 99 75 125 200 61 125 186 Net (charge-offs) (146) (116) (262) (99) (95) (194) (271) (234) (505) (194) (195) (389) Provision for (recapture of) credit losses 172 32 204 195 (6) 189 257 94 351 220 198 418 Other 1 1 1 1 (2) 1 (1) 2 2 Ending balance $ 3,243 $ 1,393 $ 4,636 $ 3,142 $ 1,595 $ 4,737 $ 3,243 $ 1,393 $ 4,636 $ 3,142 $ 1,595 $ 4,737 Allowance for unfunded lending related commitments (b) Beginning balance $ 528 $ 144 $ 672 $ 560 $ 112 $ 672 $ 545 $ 118 $ 663 $ 613 $ 81 $ 694 Provision for (recapture of) credit losses 53 (8) 45 (5) (4) (9) 36 18 54 (58) 27 (31) Ending balance $ 581 $ 136 $ 717 $ 555 $ 108 $ 663 $ 581 $ 136 $ 717 $ 555 $ 108 $ 663 Allowance |