SEGMENT INFORMATION | Segment information is prepared on the same basis the chief operating decision maker reviews financial information for operational decision-making purposes. During the fourth quarter of fiscal year 2017, the Company redefined its operating segments to reflect how the chief operating decision maker now evaluates the business as a result of the increased focus on the franchise business as a result of a number of factors including appointing a President of Franchise in April 2017. The Company now reports its operations in four operating segments: North American Value, North American Franchise, North American Premium and International. The Company's operating segments are its reportable operating segments. Prior to this change, the Company had three operating segments: North American Value, North American Premium, and International. The Company did not operate under the realigned operating segment structure prior to the fourth quarter of fiscal year 2017. The North American Value reportable operating segment is comprised of 5,439 company-owned salons located mainly in strip center locations and Walmart Supercenters. North American Value salons offer high quality, convenient and value priced hair care and beauty services and retail products. SmartStyle, Supercuts, MasterCuts, Cost Cutters and other regional trade names operating in the United States, Canada and Puerto Rico are generally within the North American Value segment. The North American Franchise reportable operating segment is comprised of 2,633 franchised salons located mainly in strip center locations, and Walmart Supercenters. North American Franchise salons offer high quality, convenient and value priced hair care and beauty services and retail products. This segment operates in the United States and Canada and primarily includes the Supercuts, SmartStyle, Cost Cutters, First Choice Haircutters, Roosters and Magicuts concepts. The North American Premium reportable operating segment is comprised of 559 company-owned salons primarily in mall-based locations. North American Premium salons offer upscale hair care and beauty services and retail products at reasonable prices. This segment operates in the United States, Canada and Puerto Rico and primarily includes the Regis salons concept, among other trade names. The International reportable operating segment is comprised of 275 company-owned and 13 franchised salons located in malls, department stores and high-traffic locations. International salons offer a full range of custom hair care and beauty services and retail products. This segment operates in the United Kingdom primarily under the Supercuts, Regis and Sassoon concepts. Concurrent with the change in reportable segments, the Company recast its prior period financial information to reflect comparable financial information for the new segment structure. Historical financial information shown in the following table and elsewhere in this filing reflects this change. Financial information concerning the Company's reportable operating segments is shown in the following table: For the Year Ended June 30, 2017 North American Value North American Franchise North American Premium International Corporate Consolidated (Dollars in thousands) Revenues: Service $ 1,035,900 $ — $ 200,732 $ 71,100 $ — $ 1,307,732 Product 244,500 30,548 40,769 20,048 — 335,865 Royalties and fees — 47,973 — 318 — 48,291 1,280,400 78,521 241,501 91,466 — 1,691,888 Operating expenses: Cost of service 657,013 — 140,743 40,436 — 838,192 Cost of product 112,156 22,640 20,571 10,977 — 166,344 Site operating expenses 136,895 — 24,885 6,659 — 168,439 General and administrative 44,344 21,193 12,130 8,480 88,355 174,502 Rent 200,700 170 53,253 24,321 844 279,288 Depreciation and amortization 45,737 357 8,260 2,515 9,458 66,327 Total operating expenses 1,196,845 44,360 259,842 93,388 98,657 1,693,092 Operating income (loss) 83,555 34,161 (18,341 ) (1,922 ) (98,657 ) (1,204 ) Other (expense) income: Interest expense — — — — (8,703 ) (8,703 ) Interest income and other, net — — — — 3,072 3,072 Income (loss) from continuing operations before income taxes and equity in loss of affiliated companies $ 83,555 $ 34,161 $ (18,341 ) $ (1,922 ) $ (104,288 ) $ (6,835 ) For the Year Ended June 30, 2016 North American Value North American Franchise North American Premium International Corporate Consolidated (Dollars in thousands) Revenues: Service $ 1,064,109 $ — $ 233,520 $ 86,034 $ — $ 1,383,663 Product 252,301 31,406 49,918 26,058 — 359,683 Royalties and fees — 47,523 — — — 47,523 1,316,410 78,929 283,438 112,092 — 1,790,869 Operating expenses: Cost of service 659,140 — 161,466 47,582 — 868,188 Cost of product 117,464 23,086 24,573 14,218 — 179,341 Site operating expenses 145,494 — 29,751 7,707 — 182,952 General and administrative 44,881 21,472 14,408 10,663 86,609 178,033 Rent 206,948 162 58,144 30,961 1,056 297,271 Depreciation and amortization 46,313 363 7,892 2,843 10,059 67,470 Total operating expenses 1,220,240 45,083 296,234 113,974 97,724 1,773,255 Operating income (loss) 96,170 33,846 (12,796 ) (1,882 ) (97,724 ) 17,614 Other (expense) income: Interest expense — — — — (9,317 ) (9,317 ) Interest income and other, net — — — — 4,219 4,219 Income (loss) from continuing operations before income taxes and equity in loss of affiliated companies $ 96,170 $ 33,846 $ (12,796 ) $ (1,882 ) $ (102,822 ) $ 12,516 For the Year Ended June 30, 2015 North American Value North American Franchise North American Premium International Corporate Consolidated (Dollars in thousands) Revenues: Service $ 1,081,704 $ — $ 253,520 $ 94,184 $ — $ 1,429,408 Product 247,316 29,756 56,080 30,084 — 363,236 Royalties and fees — 44,643 — — — 44,643 1,329,020 74,399 309,600 124,268 — 1,837,287 Operating expenses: Cost of service 656,069 — 174,733 51,915 — 882,717 Cost of product 115,116 22,031 28,095 15,316 — 180,558 Site operating expenses 152,739 — 30,769 8,934 — 192,442 General and administrative 44,562 21,296 15,431 11,533 93,229 186,051 Rent 211,885 292 61,716 33,109 2,123 309,125 Depreciation and amortization 56,407 425 13,094 3,148 9,789 82,863 Total operating expenses 1,236,778 44,044 323,838 123,955 105,141 1,833,756 Operating income (loss) 92,242 30,355 (14,238 ) 313 (105,141 ) 3,531 Other (expense) income: Interest expense — — — — (10,206 ) (10,206 ) Interest income and other, net — — — — 1,697 1,697 Income (loss) from continuing operations before income taxes and equity in loss of affiliated companies $ 92,242 $ 30,355 $ (14,238 ) $ 313 $ (113,650 ) $ (4,978 ) The Company's chief operating decision maker does not evaluate reportable segments using assets and capital expenditure information. Total revenues and property and equipment, net associated with business operations in the U.S. and all other countries in aggregate were as follows: June 30, 2017 2016 2015 Total Revenues Property and Equipment, Net Total Revenues Property and Equipment, Net Total Revenues Property and Equipment, Net (Dollars in thousands) U.S. $ 1,486,502 $ 132,554 $ 1,563,023 $ 167,613 $ 1,585,672 $ 198,471 Other countries 205,386 14,440 227,846 15,708 251,615 19,686 Total $ 1,691,888 $ 146,994 $ 1,790,869 $ 183,321 $ 1,837,287 $ 218,157 |