SEGMENT INFORMATION | SEGMENT INFORMATION: Segment information is prepared on the same basis that the chief operating decision maker reviews financial information for operational decision-making purposes. The Company’s reportable operating segments consisted of the following salons: March 31, June 30, FRANCHISE SALONS: SmartStyle/Cost Cutters in Walmart Stores 1,219 615 Supercuts 2,522 2,340 Signature Style 1,215 766 Total North American salons 4,956 3,721 Total International salons (1) 170 230 Total Franchise salons 5,126 3,951 as a percent of total Franchise and Company-owned salons 73.9 % 56.0 % Total Franchisees 955 907 COMPANY-OWNED SALONS: SmartStyle/Cost Cutters in Walmart Stores 873 1,550 Supercuts 217 403 Signature Style 535 1,155 Mall-based (2) 190 — Total Company-owned salons 1,815 3,108 as a percent of total Franchise and Company-owned salons 26.1 % 44.0 % OWNERSHIP INTEREST LOCATIONS: Equity ownership interest locations 85 86 Grand Total, System-wide 7,026 7,145 _______________________________________________________________________________ (1) Canadian and Puerto Rican salons are included in the North American salon totals. (2) The mall-based salons were acquired from TBG on December 31, 2019. They are included in continuing operations under the Company-owned operating segment from January 1, 2020. As of March 31, 2020, the Franchise operating segment is comprised primarily of Supercuts ® , SmartStyle ® , Cost Cutters ® , First Choice Haircutters ® , Roosters ® and Magicuts ® concepts and the Company-owned operating segment is comprised primarily of SmartStyle ® , Supercuts ® , Cost Cutters ® , and other regional trade names. Financial information concerning the Company's reportable operating segments is shown in the following tables: For the Three Months Ended March 31, 2020 Franchise Company-owned Corporate Consolidated (Dollars in thousands) Revenues: Service $ — $ 78,387 $ — $ 78,387 Product 15,318 19,559 — 34,877 Royalties and fees (1) 8,698 — — 8,698 Franchise rental income 31,821 — — 31,821 Total revenue 55,837 97,946 — 153,783 Operating expenses: Cost of service — 54,824 — 54,824 Cost of product 11,452 10,220 — 21,672 Site operating expenses (1) (7,789) 11,449 — 3,660 General and administrative 8,657 4,566 18,648 31,871 Rent 176 18,163 904 19,243 Franchise rent expense 31,821 — — 31,821 Depreciation and amortization 292 9,799 268 10,359 TBG restructuring 146 — — 146 Goodwill impairment — 44,529 — 44,529 Total operating expenses 44,755 153,550 19,820 218,125 Operating income (loss) 11,082 (55,604) (19,820) (64,342) Other (expense) income: Interest expense — — (1,712) (1,712) Loss from sale of salon assets to franchisees, net — — (10,208) (10,208) Interest income and other, net — — (1,329) (1,329) Income (loss) from continuing operations before income taxes $ 11,082 $ (55,604) $ (33,069) $ (77,591) (1) Includes the refund of $14.9 million of previously collected cooperative adverting fees, which reduced franchise royalties and fees and site operating expense and had no net impact on the operating loss. For the Three Months Ended March 31, 2019 Franchise Company-owned Corporate Consolidated (Dollars in thousands) Revenues: Service $ — $ 181,809 $ — $ 181,809 Product 14,339 39,427 — 53,766 Royalties and fees 22,768 — — 22,768 Total revenue 37,107 221,236 — 258,343 Operating expenses: Cost of service — 111,632 — 111,632 Cost of product 11,175 19,992 — 31,167 Site operating expenses 8,445 25,894 — 34,339 General and administrative 7,526 14,505 19,663 41,694 Rent 190 31,964 178 32,332 Depreciation and amortization 240 6,519 1,871 8,630 TBG mall location restructuring 20,711 — — 20,711 Total operating expenses 48,287 210,506 21,712 280,505 Operating (loss) income (11,180) 10,730 (21,712) (22,162) Other (expense) income: Interest expense — — (1,354) (1,354) Gain from sale of salon assets to franchisees, net — — 11,489 11,489 Interest income and other, net — — 464 464 (Loss) income from continuing operations before income taxes $ (11,180) $ 10,730 $ (11,113) $ (11,563) For the Nine Months Ended March 31, 2020 Franchise Company-owned Corporate Consolidated (Dollars in thousands) Revenues: Service $ — $ 322,133 $ — $ 322,133 Product 45,287 79,229 — 124,516 Royalties and fees (1) 66,062 — — 66,062 Franchise rental income 96,875 — — 96,875 Total revenue 208,224 401,362 — 609,586 Operating expenses: Cost of service — 212,664 — 212,664 Cost of product 34,804 40,453 — 75,257 Site operating expenses (1) 13,341 49,591 — 62,932 General and administrative 25,990 22,263 56,934 105,187 Rent 767 61,326 1,909 64,002 Franchise rent expense 96,875 — — 96,875 Depreciation and amortization 662 21,844 4,980 27,486 TBG restructuring 2,368 — — 2,368 Goodwill impairment — 44,529 — 44,529 Total operating expenses 174,807 452,670 63,823 691,300 Operating income (loss) 33,417 (51,308) (63,823) (81,714) Other (expense) income: Interest expense — — (4,615) (4,615) Loss from sale of salon assets to franchisees, net — — (21,760) (21,760) Interest income and other, net — — 3,188 3,188 Income (loss) from continuing operations before income taxes $ 33,417 $ (51,308) $ (87,010) $ (104,901) (1) Includes the refund of $14.9 million of previously collected cooperative adverting costs, which reduced franchise royalties and fees and site operating expense and had no net impact on the operating loss. For the Nine Months Ended March 31, 2019 Franchise Company-owned Corporate Consolidated (Dollars in thousands) Revenues: Service $ — $ 580,076 $ — $ 580,076 Product 47,786 125,220 — 173,006 Royalties and fees 67,767 — — 67,767 Total revenue 115,553 705,296 — 820,849 Operating expenses: Cost of service — 348,060 — 348,060 Cost of product 38,037 61,661 — 99,698 Site operating expenses 24,288 82,435 — 106,723 General and administrative 24,656 45,084 65,517 135,257 Rent 468 101,908 576 102,952 Depreciation and amortization 613 21,304 5,815 27,732 TBG mall location restructuring 20,711 — — 20,711 Total operating expenses 108,773 660,452 71,908 841,133 Operating income (loss) 6,780 44,844 (71,908) (20,284) Other (expense) income: Interest expense — — (3,432) (3,432) Loss from sale of salon assets to franchisees, net — — 10,394 10,394 Interest income and other, net — — 1,453 1,453 Income (loss) from continuing operations before income taxes $ 6,780 44,844 $ (63,493) $ (11,869) |