- BCE Dashboard
- Financials
- Filings
-
Holdings
- Transcripts
- ETFs
-
Insider
- Institutional
- Shorts
-
6-K Filing
BCE (BCE) 6-KCurrent report (foreign)
Filed: 17 Oct 18, 3:52pm
Exhibit 99.1
Code of Business Conduct
What we do is who we are
Our Moral Compass
Policy Contact:corporate.secretariat@bell.ca
© Bell Canada 2018. All Rights Reserved. |
|
Code of Business Conduct |
What’s Inside
1 | INTRODUCTION | 1 |
1.1 Scope: Who Does the Code Apply To? | 1 | |
1.2 Objectives | 1 | |
1.3 Reporting a Misconduct or Violation of the Code – The Business Conduct Help Line | 1 | |
1.4 Responsibilities of Managers & Executives | 2 | |
1.5 Penalties for Violations | 2 | |
1.6 Annual Review and Sign Off | 2 | |
2 | OUR PRINCIPLES OF ETHICAL CONDUCT | 3 |
2.1 Personal Integrity | 3 | |
2.2 Conflicts of Interest | 3 | |
2.3 Loans, Gifts and Entertainment | 7 | |
2.4 Political Activities | 8 | |
2.5 Improper Influence on the Conduct of Audits | 9 | |
2.6 Trading in Securities | 9 | |
2.7 Public Disclosure of Material Information | 10 | |
2.8 Confidentiality of Customer and Employee Information | 10 | |
2.9 Information Classification and Records Management | 12 | |
2.10 Dealing with Customers and Suppliers | 14 | |
2.11 Dealing with Competitors | 15 | |
2.12 Safeguarding Bell Assets | 16 | |
2.13 Social Media | 20 | |
2.14 Work Environment | 21 | |
2.15 Journalistic Independence | 26 | |
2.16 Protecting the Environment | 27 | |
3 | ROLES AND RESPONSIBILITIES | 28 |
3.1 Business Unit Responsibility | 28 | |
3.2 Board of Directors, Corporate Governance Committee and Audit Committee | 28 | |
3.3 Corporate Secretary’s Office | 28 | |
APPENDICES | 29 | |
Supporting Procedures | 29 | |
Attachments | 29 | |
POLICY OR PRACTICE DETAILS | 34 |
If you have any question regarding this Code of Business Conduct, please e-mail corporate.secretariat@bell.ca or contact the Business Conduct Help Line available at clearviewconnects.com on a 24/7 basis or by calling 1 866 298 2942 (toll free). |
Our goal:
To be recognized by customers as Canada’s leading communications company.
Our 6 strategic imperatives:
© Bell Canada 2018. All Rights Reserved. | Page | i |
Code of Business Conduct |
A Message from our President and Chief Executive Officer
As Canada’s communications leader since 1880, Bell has earned a reputation for operating with the highest standards of business conduct and good governance.
A critical component of our leadership has been the commitment by Bell team members each year to abide by the Bell Code of Business Conduct. The Code clearly explains the key values and standards of behaviour expected of every member of the team in all aspects of our business.
As we work together to achieve Bell’s goal – to be recognized by customers as Canada’s leading communications company – each of us has a duty to uphold the highest ethical and professional standards in every interaction with customers and the broader public, shareholders, suppliers and our fellow team members.
Please review the Bell Code of Business Conduct at your earliest opportunity and renew your commitment to upholding its principles each day. Thank you.
George Cope
President and Chief Executive Officer BCE Inc. and Bell Canada
© Bell Canada 2018. All Rights Reserved. | Page | ii |
Code of Business Conduct |
1 INTRODUCTION
The Bell Canada Code of Business Conduct explains the fundamental values and standards of behaviour that are expected from us in all aspects of our business.
In our daily activities, we have a fundamental responsibility to address a broad spectrum of issues. These include: preventing conflicts of interest, protecting company assets, safeguarding privacy and confidentiality, treating customers and the broader public, shareholders, suppliers, our fellow team members and competitors with respect and honesty, fostering a diverse, safe and healthy workplace and protecting the environment.
Acting responsibly is central to achieving sustainable business success and essential to the pursuit of our corporate goal: to be recognized by customers as Canada’s leading communications company.
The Code provides various rules and guidelines for ethical behaviour based on Bell values, as well as applicable laws and regulations.
These values and standards reinforce our commitment to the highest levels of customer service, a working environment in which performance is recognized and people are respected and sensitivity to the needs of the community that Bell serves.
1.1 Scope: Who Does the Code Apply To?
The Code applies to everyone at Bell, including all directors, executives and employees of BCE Inc., Bell Canada and their subsidiaries. Throughout the Code, we will refer to these companies as Bell.
1.2 Objectives
Collectively, we undertake to:
1.3 Reporting a Misconduct or Violation of the Code – The Business Conduct Help Line
Individual responsibility does not mean you are on your own when facing an ethical issue. Don’t be reluctant to ask any questions you might have on the Code or raise issues.
As part of Bell’s commitment to the highest standards of ethics, employees are encouraged to promptly report any actual or potential misconduct, Code or other company policy violations, malpractice, fraud, misappropriation of business property or any other illegal or unethical act or behaviour, including accounting, internal accounting controls or auditing matters by an employee of Bell or by any business unit of Bell.
Any submission made by an employee regarding an unethical behaviour will be treated on aconfidential and anonymousbasis, unless specifically permitted to be disclosed by the employee or unless required by law. Submissions will only be disclosed to those persons who have a need to know in order to properly carry out an investigation of the potential unethical behaviour.
Any employee who in good faith reports an unethical behaviour will be protected from threats of retaliation, discharge or other types of sanctions that are directly related to the disclosure of such unethical behaviour.
© Bell Canada 2018. All Rights Reserved. | Page | 1 |
Code of Business Conduct |
No employee will be penalized for inquiring, in good faith, about apparently unethical behaviour or for obtaining guidance on how to handle suspected illegal acts or policy violations. Further, Bell will not allow retaliation for reports made in good faith.
An unethical behaviour may be reported to your immediate manager. If this won’t meet your needs, is inappropriate, does not provide the necessary level of confidentiality or if you otherwise prefer, you can contact our confidential and anonymous Business Conduct Help Line at clearviewconnects.com on a 24/7 basis or by calling 1 866 298 2942 (toll free). You may also contact the Senior Vice-President – General Counsel & Corporate Secretary or the Chair of the Audit Committee. |
You can also consult the Complaint Procedures for Accounting and Auditing Matters on theCorporate Policies & Ethics Program intranet site.
1.4 Responsibilities of Managers & Executives
We are all expected to perform our jobs with integrity and in a dynamic, straightforward, honest and fair manner. However, managers and executives have an enhanced role. This means:
1.5 Penalties for Violations
Disciplinary action up to and including dismissal will be taken should an employee, manager or executive:
1.6 Annual Review and Sign Off
To demonstrate our commitment to the shared values and standards described in the Code, all employees, managers, executives and members of the Board of Directors must certify annually that they have reviewed and follow the Code. A copy of these certifications can be found at Attachments 1A and 2A. All employees must also take the on-line course on the Code at least every two years.
© Bell Canada 2018. All Rights Reserved. | Page | 2 |
Code of Business Conduct |
2 OUR PRINCIPLES OF ETHICAL CONDUCT
2.1 Personal Integrity
Ethical behaviour is an essential part of our job and is a personal responsibility we all share. It means performing our job fully and competently. It also means being accountable for our behaviour and for supporting the values, principles and standards upon which our reputation rests.
Many aspects of our business are governed by laws and regulations and compliance with such laws and regulations is basic to ethical conduct. Bell and its directors, executives, managers and other employees are expected to comply with the laws, rules and regulations of all countries in which we operate, as well as the expectations and requirements of our various regulators. These laws include, but are not limited to, telecommunications and broadcasting laws, securities laws, laws prohibiting the corruption of government officials, in Canada and abroad, as well as lobbying, competition, environmental, health and safety and employment legislation.
Ethical behaviour, however, goes beyond mere compliance with the law. It involves thinking through the possible impact of our decisions on all interested parties - customers, employees, unions, business partners, suppliers, investors, government as well as the communities and environment in which we live and work.
Although the Code lays out the fundamental principles of ethical and legal conduct, it cannot anticipate every ethical dilemma or situation we may encounter as we perform our jobs. This would be impossible given the rapid evolution of the communications industry.
Consequently, we may often find ourselves caught in a situation or facing an ethical problem not explicitly covered in the Code. In this case, we must rely on our internal sense of what is right – our moral compass – to guide us in making the right decision.
When faced with a difficult or unclear situation, it may help to ask questions such as:
|
Assuming personal responsibility for our actions means we can’t blame someone else for our behaviour. Conversely, no one - not even a manager - can force us to commit an illegal or unethical act that may damage Bell’s reputation, or our own.
We have a duty to report illegal acts or violations of the Code or Bell policies. Turning a blind eye to wrongdoing - in effect condoning such behaviour - is itself unethical. See section 1.3 for ways that are available to you to report unethical conducts. |
Any breach of the Code or Bell policies or evidence of illegal behaviour will be taken very seriously. Depending on the nature and severity of the case, employees who breach the Code, violate Bell policy or commit an illegal act will face immediate discipline, up to and including dismissal, as well as possible civil or criminal prosecution.
2.2 Conflicts of Interest
As employees, managers and executives,our business loyalty rests in placing Bell’s interests– including those of its customers and shareholders –before our personal interests and relationships.
© Bell Canada 2018. All Rights Reserved. | Page | 3 |
Code of Business Conduct |
A conflict of interest arises whenever we allow, or appear to allow, personal interests or relationships to impair our judgment and ability to make decisions with integrity and honesty. By thinking of ourselves or our relationships first, we may act in a way that is damaging, or potentially damaging, to Bell. We may also harm our personal reputation.
We must not use our position to influence or bypass Bell procedures for personal gain nor for the benefit of our family, friends, colleagues or anyone else.
How Can I Tell If I Am In a Conflict of Interest? If you are not sure about a particular situation, obtain the guidance you need. Start by asking yourself the following questions:
|
If you have any doubts about a possible conflict, raise the matter with your manager or contact the Business Conduct Help Line atwww.clearviewconnects.com or by calling 1-866-298-2942 (toll free).
If there is an actual or potential conflict of interest, youmustdisclose it immediately to your leader and as part of the annual online review process.
2.2.1 Conflicts of Interest Relating to Family and Personal Relationships
Each of us has a variety of personal relationships involving family and friends and sometimes our work and personal lives intersect.
We must disclose this relationship if it compromises, or threatens to compromise, our ability to act in Bell’s best interest. Speak to your manager or contact theBusiness Conduct Help Line for further guidance. We should also be aware that bridging our personal and business lives may cause our competitors or suppliers – as well as colleagues within Bell – to believe we are in a conflict of interest. To avoid a conflict of interest, or prevent a situation from developing into a conflict of interest,you must inform your managerif, for example:
If you are concerned that you may be in a conflict of interest, speak to your manager. You must also disclose the conflict at your next online annual review of the Code.
My partner has just become an executive sales manager for a company that services the computers in my department. Do I need to tell anyone about this?
|
© Bell Canada 2018. All Rights Reserved. | Page | 4 |
Code of Business Conduct |
2.2.2 Conflicts of Interest Relating to Supplier-Funded Incentive Programs
Supplier-funded incentive programs, often offered to sales employees by suppliers seeking to sell their products, may only be arranged through an authorized program administrator who does not work with the eligible employees.
It’s up to the program administrator to ensure there is no conflict between Bell’s marketing strategy and the supplier’s incentive program. For further information, please refer to the Incentive & Recognition Programs Guidelines on theHuman Resources intranet site.
2.2.3 Conflicts of Interest Arising from Outside Employment and Similar Activities
We all have a right to do what we want during our non-working hours. This could include holding another job in which we use the skills and experience acquired through our work at Bell. However, we must ensure that our outside employment or other activities do not conflict, or appear to conflict, with Bell’s business or with our ability to fulfill our duties as employees.
To avoid a conflict of interest, or even the appearance of such a conflict, you should discuss any planned outside business activities with your manager.As a general guideline, you may not:
I am a Bell technician who installs circuitry for small and medium-sized business customers. With the growth of the Internet and other communications services, demand for my expertise is booming. Can I take advantage of this opportunity and start up an installation business on my own time?
|
As a customer service representative I happen to respond to my brother’s telephone call inquiring about a charge on his account for TV services. Can I respond to this call and make adjustments, if any, to his account?
|
© Bell Canada 2018. All Rights Reserved. | Page | 5 |
Code of Business Conduct |
2.2.4 Conflict of Interest Guidelines for Executives and External Directorships
In addition to the conflict of interest guidelines and procedures noted above, in respect to all persons who are executives (i.e. Vice-President and above), a conflict of interest may also arise:
Executives are required to disclose any actual or potential conflicts of interest by providing written notice to the Corporate Secretary atcorporate.secretariat@bell.ca. The Corporate Secretary is responsible for administering the Code and the Conflict of Interest Guidelines. If the Corporate Secretary is unable to resolve an existing or potential conflict of interest with the person involved, the matter will be discussed with the Executive Vice President, Corporate Services.
External Directorships
As a general rule, executives are allowed to be appointed to the board of directors of a company other than a Bell company provided that such appointment:
Provided the above criteria are met, before accepting an external directorship appointment, an executive shall, through his/her superior, seek and obtain clearance from the President and Chief Executive Officer. If appointed, the executive must then disclose such fact to the Corporate Secretary’s Office promptly.
Executives should however understand that the BCE group companies’ D&O Insurance policy will not be applicable unless the executive’s appointment is made at the request of Bell.
© Bell Canada 2018. All Rights Reserved. | Page | 6 |
Code of Business Conduct |
2.3 Loans, Gifts and Entertainment
2.3.1 Loans from Bell
We do notaccept, whether directly or indirectly, any loan or guarantee of obligations from Bell that are for our personal benefit.
2.3.2 Business Gifts & Entertainment
Do notsolicit, accept or give gifts, gratuities, favours or unusual hospitality from or to suppliers or customers, which may compromise - or appear to compromise - our ability to make fair, objective, business decisions or may unfairly influence a business interaction.
Do notsolicit or encourage gifts, hospitality, entertainment or any other thing for personal use.
Do notaccept gifts having a monetary value; for example, gift certificates, cash, services, discounts or loans.
Notwithstanding any other provision of this section,do notoffer gifts, gratuities, favours or hospitality to public sector recipients or sponsor public sector events/activities without the express prior consent of the Legal, Regulatory and Government Affairs Team.
These guidelines do not change during traditional gift giving season.
We recognize, however, that building relationships with customers and suppliers is an integral part of doing business.
You mayoffer and accept reasonable hospitality in certain cases. If to or from public sector third parties, you must first obtain the express prior consent of the Legal, Regulatory and Government Affairs Team. If to or from other third parties, you should consult your manager or contact the Business Conduct Help Line when in doubt about the appropriateness of a particular situation.
You mayparticipate in unsolicited business entertainment depending on the function or services you perform for Bell and if the entertainment is clearly intended to facilitate business goals. If for example, tickets to a sporting or cultural event are offered, then the person offering the tickets should plan to attend the event as well.
You maysponsor events/activities for customers or potential customers where the purpose is to strengthen business relationships; however it is your responsibility to know and be sensitive to the customer’s own code of conduct on these issues and, for public sector events/activities, you must first obtain the express prior consent of the Legal, Regulatory and Government Affairs Team. Solicitation of modest gifts or prizes for Bell sponsored events which provide clear benefits to the sponsor and/or charitable organization is permitted upon approval by your manager and, in the case of the public sector, the Legal, Regulatory and Government Affairs Team.
You mayaccept unsolicited, nominal value hospitality, gifts or mementos that are customary or business related.
You mayaccept business entertainment in the form of meals as long as it is modest, infrequent, and as far as possible on a reciprocal basis.
© Bell Canada 2018. All Rights Reserved. | Page | 7 |
Code of Business Conduct |
Factors which you and your manager should consider when assessing the proper course of action include:
|
2.4 Political Activities
2.4.1 Political Contributions
Political Contributions refer to any payment or donation, including provision of services at favourable rates, irrespective of format or location, made on behalf of Bell to a recipient involved in federal, provincial, territorial or municipal political process, such as a political party, an election or leadership candidate, a riding association or an elected official. Bell’s corporate policy prohibits political contributions without theexpress prior consent of the Senior Vice-President, Regulatory. This policy does not apply to political contributions made by individuals within Bell on their own behalf. However, funds or assets being contributedmustoriginate with or belong to the individual making the contribution, and individuals making political contributions should be prepared to demonstrate ownership.
For further information, consult the Political Contributions Policy available from theCorporate Policies & Ethics intranet site.
Beyond standard penalties for non-compliance with the Code which were previously outlined, Bell may refer the matter to the appropriate regulatory and legal authorities,which could lead to penalties, fines or imprisonment.
2.4.2 Lobbying on behalf of Bell
Broadly speaking, lobbying involves reaching out to a public office holder in order to further Bell’s objectives, whether at the federal, provincial, municipal or other level of government. It is each employee’s own responsibility to know and ensure compliance with the rules and guidelines applicable to the jurisdiction of the public office holder he or she is meeting with. Lobbying does not, however, include formal legal or regulatory submissions, communications in a public forum or responses to government Request for Proposals.
Lobbying public office holders is a legitimate activity but the law sets certain boundaries around lobbying, as well as establishes some disclosure requirements, to ensure that lobbying activities are transparent and ethical. The Legal, Regulatory and Government Affairs Teammustbe consulted before making representations to public office holders. If you have any questions, you may consult the Legal, Regulatory and Government Affairs Team prior to the meeting.
Beyond standard penalties for non-compliance with the Code which were previously outlined, Bell may refer the matter to the appropriate regulatory and legal authorities,which could lead to penalties, fines or imprisonment.
© Bell Canada 2018. All Rights Reserved. | Page | 8 |
Code of Business Conduct |
2.5 Improper Influence on the Conduct of Audits
Employees are prohibited from coercing, manipulating, misleading or fraudulently influencing Bell’s internal or external auditors at any time and especially when the employee knows or should know that his/her action, if successful, could result in rendering Bell’s financial statements misleading in any way.
2.6 Trading in Securities
2.6.1 Insider Trading
As a director or employee, you may become aware of undisclosed material information about Bell or any other company. Unless you are certain that the entirety of this information has been officially publicly disclosed,it is illegal for you to:
Undisclosed material information refers to information that, if disclosed, could affect the market price of a company’s securities or is likely to be considered important by investors in determining whether to buy, sell or otherwise trade in such securities. Some examples of what could constitute undisclosed material information are financial results, key operating metrics, financial guidance and business plans before they are publicly announced, material planned business acquisitions or dispositions, significant new products and services before they are launched and cybersecurity incidents.
At law, severe penalties may be imposed against you personally as a result of unlawful trading and tipping.
Assuming you are not otherwise aware of undisclosed material information, therecommended time to purchase or sell BCE Inc. and Bell Canada securities is during the period beginning on the second business day following the day of announcement of BCE Inc.’s and Bell Canada’s quarterly financial results and ending on the last day of the quarter during which the announcement is made.This will help minimize the risk of an unintentional violation of these prohibitions, and the appearance of a violation (intentional or not). All employees are required to keep accurate records of their securities transactions and may be asked to report to Bell their holdings and investment transactions.
Even after Bell has officially publicly released material information, it is important to be sure that sufficient time has elapsed to enable the information to be disseminated to investors. As a rule of thumb, you should not trade securities until the second business day following the public announcement. An employee must not attempt to “beat the market” by trading simultaneously with, or shortly after, the official release of public information.
Members of the board of directors and executives should consult theBCE Inc. and Bell Canada Insider Trading and Reporting Guidelines for additional information. A copy of these guidelines can be obtained from the Corporate Secretary’s Office.
© Bell Canada 2018. All Rights Reserved. | Page | 9 |
Code of Business Conduct |
Can I use information I obtain by accident or overheard?
|
2.6.2 Short Sales, Calls and Puts
As a director or employee of Bell, you may not engage in the following activities with respect to BCE Inc.’s securities or the securities of any of its affiliates (such as Bell Canada): (a) short sale; (b) sale of a call option and (c) purchase of a put option.
“Short selling” means selling shares you do not currently own and borrowing a third party’s shares in order to make delivery, the whole in expectation that the shares will decrease in value when you will buy back the shares and return them to the owner. Such process may lead to undue speculation and abuse and is therefore prohibited.
Puts and calls may also lead to the same abuse and therefore similar restrictions apply to the sales of call options and purchases of put options in respect of securities of BCE Inc. and its affiliates. For the purposes hereof, a “call” can be defined as an option to demand delivery of a specified number or amount of securities at a fixed price within a specified time but does not include an option or right to acquire securities of BCE Inc. or its affiliates where such were granted by BCE Inc. or its affiliates (such as pursuant to BCE Inc.’s Long-Term Incentive (stock option) Programs). A “put” can be defined as an option to deliver a specified number or amount of securities at a fixed price within a specified time.
In summary,you cannot sell shortsecurities of BCE Inc. or its affiliates, andyou may not sell call options or buy put optionsover the same securities. You must exercise great caution in your trading in order to avoid inadvertent breaches of these restrictions.
2.7 Public Disclosure of Material Information
Only authorized executives can decide the timing and content of public disclosures regarding Bell. Examples include public filings with securities regulatory authorities or the issuance of news releases.
If you are not an authorized designated spokesperson, you must not respond under any circumstances (including on a “no-name” or “off the record” basis) to inquiries from, or voluntarily provide information to, the investment community or the media, unless specifically asked to do so by an authorized spokesperson.
Any inquiries need to be immediately referred to Bell’s Communications Department or Investor Relations Department.The list of authorized designated spokespersons can be found in Bell’s Disclosure Policy available on theCorporate Policies & Ethics intranet site.
2.8 Confidentiality of Customer and Employee Information
2.8.1 Customer Privacy
Bell has long been committed to maintaining the accuracy, confidentiality, security and privacy of customer information. It is essential that we protect the confidentiality of all non-public information entrusted to us by Bell or its customers, except when disclosure is authorized or legally mandated. Even seemingly mundane information might be of use to competitors, or harmful to Bell or its customers, if disclosed. Even unintentional disclosure can lead to identity theft or financial gain by third parties. Therefore, the
© Bell Canada 2018. All Rights Reserved. | Page | 10 |
Code of Business Conduct |
best way to protect customer information is to limit access on a need-to-know basis. In addition, we must comply with the laws and regulations related to privacy that apply to Bell, including thePersonal Information Protection and Electronic Documents Actand restrictions imposed by the CRTC.
Unless a customer provides explicit consent or disclosure is pursuant to a legal power such as a search warrant, all information kept by Bell about its customers is confidential and cannot be disclosed or used, directly or indirectly, except for business purposes. We may only use this information for the purposes for which it was collected and that the customer would reasonably expect.
Recording, releasing or disclosing private customer information for personal gain or the benefit of another will result in immediate discipline up to and including dismissal, and may include civil or criminal prosecution. This may also expose Bell to substantive reputational harm and financial liability.
Interception of Private Communications
Communications between Bell and a customer may be monitored for quality assurance purposes, with an appropriate advisory to the customer.
The unlawful interception of a private communication is prohibited under the Criminal Code.The content of a customer’s transmissions (including telephone and email) may not be monitored, nor may the content, nature and existence of telephone calls and data transmissions be released to third parties except as explicitly authorized by law.
Unintentional interceptionsof a call may occur when providing service, doing repairs or when conducting quality control checks. In these instances, the employee must advise the persons on the call of the unintended interception and immediately disconnect from that call.
Business Customer or Supplier Information
Maintaining customer and supplier privacy is also crucial when dealing with contracts, proposals and quotations. We must be vigilant to not share business customer or supplier information - such as business plans, names of representatives or information of a sensitive nature - with other employees servicing a similar market segment (for example, the banking industry). By doing so, we may inadvertently divulge information about a business customer or supplier to that customer’s or supplier competitor. Also, unless a business customer or supplier provides explicit consent, we do not share information about business customers or suppliers with other affiliates or partners, agents or subsidiaries of our group, except with those affiliate or partners or agents or subsidiaries of a group, who are directly involved in the specific contract, proposals or quotations or a related transaction.
I am a customer service representative for the residential market. A caller identifying himself as the spouse of a wireless customer requests billing details for the spouse’s account, indicating that he looks after bill payments for the family. Should I provide the information?
|
2.8.2 Employee Privacy
Bell has also long been committed to protecting the personal information of its employees which is collected only for purposes relevant to managing the employment relationship. The obligations described in thePersonal Information
© Bell Canada 2018. All Rights Reserved. | Page | 11 |
Code of Business Conduct |
Protection and Electronic Documents Actalso apply to the collection, use, disclosure and protection of personal employee information.
Personal information means information, in any format, about an identifiable individual, but does not include the name, title or business address or telephone number of an employee. Employee personal information refers to those records like the personnel files and other documents collected and used to provide services or support such as pay or benefits information. Personal health information is held separately by the Disability Management Group.
All personal information is protected by security safeguards appropriate to the sensitivity of the information and may only be used for reasonable purposes relating to the management of the employment relationship or for other purposes as may be required by law. All employees holding personal employee information must handle it in accordance with privacy principles. Aside from applying normal safeguards (i.e. locked cabinets and desks), employees should avoid discussing personal employee information in public areas.
Notwithstanding the notion of employee personal information, there shall be no expectation of privacy for communications made through the use of Bell equipment or using Bell paid services or products (for example, e-mail, internet/intranet activities, voice mail, computer files, network), as well as workspaces (for example, desks, lockers, and vehicles).
Bell reserves the right to monitor or search any and all Bell property at any time, where it determines on reasonable grounds that this is required; for example:
Additional information is available through the Employee Privacy section of theHuman Resources intranet site as well as in theAcceptable Use of Information Technology Resources Policy.
2.8.3 The Bell Privacy Policy
To support our commitment to privacy we have developed policies and a formal privacy code - theBell Privacy Policy- which spell out the commitments of Bell, its employees and agents and the rights of customers and employees regarding personal information.
The Bell Privacy Ombudsman oversees compliance with these privacy policies and may be contacted atprivacy@bell.ca.
TheBell Privacy Policyand other privacy-related documents are available by following the “privacy” link onwww.bell.ca or on the Bellnet policies pageCorporate Policies & Ethics.
2.9 Information Classification and Records Management
The purpose of theInformation Management Policy and theRecords Retention Schedule is to ensure that Bell’s information is properly classified so records are adequately protected, stored and shared to comply with legal requirements and business needs. The policy applies to all forms of records regardless of who has prepared them, regardless of the medium used (paper, electronic or other) and whether or not they reside on Bell’s premises, servers and infrastructure.
Employees are responsible for:
© Bell Canada 2018. All Rights Reserved. | Page | 12 |
Code of Business Conduct |
external (including governmental) investigation
Confidential information is information about our business that must not be made publicly available. Confidential information includes information classified as Internal Use or Confidential, as well as information that has not been explicitly classified as Public. Some examples of information which must be safeguarded from disclosure include:
Employees must also:
Post Employment Obligations
Your obligation to protect Bell’s confidential information continues after the employment relationship ends.Upon termination of employment or contract, or reassignment, all employees must:
Preservation of Records under Legal Hold
Records subject to preservation under a “legal hold” must not be disposed of until the hold is lifted. Where a “legal hold” is in place, all owners of records that are subject to it must take positive steps to ensure the preservation of such records. Those record owners must also, prior to taking any steps that might affect the disposal of such records, such as re-imaging their computers or being “evergreened” to a new device, contact the Legal, Regulatory and Government Affairs Team (ediscovery.legal@bell.ca) to verify whether they can dispose of the records. Any employee unsure whether records are subject to a legal hold or unsure of the hold’s scope should contact the Legal, Regulatory and Government Affairs Team atediscovery.legal@bell.ca.
When an employee, who owns records that are subject to a legal hold leaves Bell, the employee’s manager and Human Resources Consultant must ensure that these records are preserved.
© Bell Canada 2018. All Rights Reserved. | Page | 13 |
Code of Business Conduct |
How do I tell if a document (paper or electronic) is confidential if it is not marked as such?
|
2.10 Dealing with Customers and Suppliers
We achieve an ongoing competitive advantage by ensuring that our reputation for quality, service and integrity remains intact. Compete vigorously but fairly while complying with our legal and ethical obligations.
2.10.1 Customer Relations
Customers and customer service are at the core of our business. To succeed, we have to be honest, courteous, and respectful when dealing with our customers and their property whether visiting their home or place of business.
Our customers expect us to provide quality products and services, and be truthful when discussing our advantages and benefits. To maintain that trustwe should:
2.10.2 Supplier Relations - Reciprocity
Like many corporations, we purchase goods and services from thousands of suppliers, many of whom are also our customers.
While we quite naturally want to do business with our customers, and will take advantage of every opportunity to do so, we must keep in mind that this should not be done at the expense of price, quality and service. These criteria, rather than the simple fact a supplier is or is not our customer, should guide our purchasing decisions.
Reciprocity is an arrangement where a purchaser gives business to a supplier because that supplier is its customer for other products, in preference to another supplier. Reciprocity, whether it originates with the buyer or the seller, should be handled with utmost care for a number of financial, ethical and legal reasons.
For example, we may lose the opportunity to save money on our purchases if we choose suppliers solely because they are Bell customers and we may be accused of anticompetitive behaviour.
Under certain circumstances, we may, for strategic marketing reasons, develop and contract services exclusively with a given supplier. The Law Department must be consulted before such arrangements are established.
© Bell Canada 2018. All Rights Reserved. | Page | 14 |
Code of Business Conduct |
Our department is organizing a meeting at a hotel. Due to the large size of our group, and the fact we don’t want to travel far, we’ve chosen a nearby hotel serviced by a competitor. Is this okay, or should we find a hotel that uses Bell services?
|
2.11 Dealing with Competitors
2.11.1 Treating Competitors with Respect
We welcome and encourage fair and open competition and we are committed to treating competitors with due respect. By doing so, we honour the competitive spirit that motivates us to perform at our best.
Behaving competitively means that we:
2.11.2 Obtaining Information about our Competitors
We have every right to gather information about the marketplace in which we operate through legal and ethical means. This includes information about our competitors, their products and services, technology, prices, advertising, and so on.
However,we do not engage in industrial espionage, buy proprietary information or induce employees or former employees of our competitors to disclose proprietary or confidential information of his/her current or former employer.
If you become aware that confidential or proprietary information about a competitor is circulating through Bell, youmust notuse such information and must immediately report it as indicated below.
Our business unit recently hired someone who was employed with a competing radio station. This person has confidential information which would be very valuable to us. Can we ask him to disclose this confidential information?
|
© Bell Canada 2018. All Rights Reserved. | Page | 15 |
Code of Business Conduct |
employer. Inducing an employee to disclose such confidential information is a violation of the Code. If I become aware that this person is disclosing a competitor’s confidential information to Bell employees, should I report it?
|
2.11.3 Agreements with Competitors
In many cases, agreements between competitors that restrict i) the price at which competitors can sell their products or services to customers, ii) the customers to whom competitors can sell, or iii) quantities that competitors will produce or market, are criminal offences and thus prohibited. To be clear, this prohibition does not address cases where two competitors are simply entering into an agreement as buyer and seller of each other, as is for instance common in our wholesale division.
The law provides certain exceptions and we may, for strategic reasons, sometimes take advantage of these exceptions and enter into specific agreements with competitors. For instance, the rules allow, under certain conditions, the submission of joint bids with competitors in response to requests for proposal, something which otherwise would appear to be a prohibited agreement on price. The Legal, Regulatory and Government Affairs Team must be consulted before arrangements with competitors are established.
2.11.4 When a Competitor is a Customer
When providing competitors with network facilities, broadcasting, access or other services, wecannotuse information obtained as a result of that process in any manner which would give us an undue competitive advantage. This includes ensuring that this information is not made available to those within Bell or its affiliates who develop competitive service strategies. It also means that we must not disclose a customer’s choice of competitive carrier to anyone who does not clearly require the information to provide service to the customer.
2.12 Safeguarding Bell Assets
We all have a responsibility to be accountable for and safeguard Bell assetsfrom loss, damage, theft, fraud, vandalism, sabotage or unauthorized use, copying, disclosure or disposal. The improper use and/or reporting of assets could seriously undermine Bell’s integrity, adversely affect our business strategies and decisions and weaken investor confidence. It may lead to disciplinary action up to and including dismissal. It could also constitute a criminal offence.
Bell’s assets include but are not limited to, offices and office equipment, inventory, computers, art, telephone and video equipment, vehicles, tools, materials, buildings, people, property, information, funds, communication networks, information systems, and intellectual property. The vehicle related policy and practice can be found on the Corporate Services intranet site and covers both the use of Bell-owned vehicles and the use of employee’s vehicle for Bell purposes.
Access to and use of these assets must be authorized, adequately controlled and based on business needs. We should not use Bell assets for personal purposes, except where this use has been authorized by your leader. Each of us must also take appropriate measures to prevent losses due to willful action by others, both outside and within Bell, which may result in personal injury, property damage, theft, fraud, loss, abuse or unauthorized access to physical or logical assets, and intellectual property (including data).
© Bell Canada 2018. All Rights Reserved. | Page | 16 |
Code of Business Conduct |
Employees are expected to safeguard Bell assets and comply with Bell policies, including the Policy on Authorizations.
Bell policies, including the Policy on Authorizations, are available in theCorporate Policies & Ethics intranet site.
To best safeguard the tools and equipment used as part of their functions, employees must consult the Bell Corporate Security policies, available on theCorporate Policies & Ethics intranet site.
Loss or theft of Bell assets, property damage and malfunctioning doors and locks are to be reported to Bell’s National Incident Centre (NIC) at 1-866-714-0911 or atcni-nic@bell.ca.
2.12.1 Visible ID
All employees, consultants and contractors must wear a visible, valid, designated ID card at all times while on Bell premises. An ID card can only be used by the employee to whom it is issued. It cannot be shared or lent. Visitors must wear a visible, valid, designated visitor’s card while on Bell premises and must be accompanied by a Bell team member at all times. Employees should question anyone on Bell premises not wearing a visible Bell ID or visitor’s card.
2.12.2 Prevention of Fraud
What is Fraud?
|
Successfully preventing fraud requires an ongoing commitment from all of us. This includes actively participating in the prevention, detection, and reporting of suspected fraud, whether committed by an internal or external party. As employees we will not engage, directly or indirectly, in bribery, kick-backs, account falsification, false claims, time fraud or any other fraudulent or corrupt business practices.
Fraudulent actions are not only unethical, but may also be a violation of law,Bell has a “zero tolerance” stance with regards to all confirmed fraud situations. If you are approached by anyone with an opportunity to engage in fraudulent activities, you must report the incident to your manager and Corporate Security or through the confidential Employee Help Line available atclearviewconnects.com or by calling 1 866 298 2942 (toll free).
2.12.3 Corporate Credit Cards and Bell Funds
We are personally responsible for funds, cash, cheques, postage, etc., over which we have control. Corporate credit cards are not to be used for personal cash withdrawals or purchases and other charge cards are to be used only for business purposes. We must also ensure that all expense vouchers, benefit claims and invoices are accurate and properly authorized.
Corporate policy regarding the use of corporate credit cards and corporate travel is detailed on theTravel and Expenses Management intranet site.We should, unless unavailable, use the services of suppliers with whom Bell has negotiated agreements (e.g. travel agents, airlines, car-rental agencies, taxi companies, hotels).
© Bell Canada 2018. All Rights Reserved. | Page | 17 |
Code of Business Conduct |
2.12.4 Hiring Consultants or Contractors
Hiring of contractors, consultants or other external resourcesmustfollow the rules as outlined on theContractors and Consultants Procurement intranet site and hiring of external resourcesmustalso comply with the principles and procedures of theContractor Program Policy and the requirements of the relevant Bell Policies available on theCorporate Policies & Ethics intranet site, including thePersonnel Security Policy. In addition, all contractors performing high-risk work must be pre-qualified to ensure all workers are competent, trained and compliant with the health and safety requirements of Bell, prior to conducting any work for Bell, as outlined in the Directive on contractor safety and high-risk services.
2.12.5 Electronic Procurement and Electronic Processing of Expense Reports
Bell electronically processes much of its procurement needs including employee expense reports and accounting for corporate credit card payments.All employee expense reports and credit card payments must be approved by a leader one level above the employee submitting the reports.
2.12.6 Business Books and Records
Bell’s books and records contain information essential to effective and efficient operations. They form the basis upon which key decisions about Bell are made by our executives, financial analysts, shareholders, investors, and regulators.
Because they are so crucial to Bell meeting its legal, regulatory and financial obligations, we must ensure that all documents, reports, plans and records falling under our responsibility are accurate and complete. We must also ensure that all transactions are properly authorized.
In preparing and maintaining our books and records,we must:
2.12.7 Standard Contracts and Agreements
If you are in a position to develop or sign contracts, youmusttake necessary steps to protect the interests of Bell by ensuring that only Bell standard form template contracts are used and, in the case of purchase agreements, the Procurement Policy is followed. All contracts must be reviewed by appropriate departments such as, Legal, Regulatory and Government Affairs, Procurement, Corporate Security, Corporate Responsibility & Environment, Health, Safety and Workplace, Risk Advisory Services and Insurance. Standard contracts must not be modified without prior approval of the Legal, Regulatory and Government Affairs Team.
2.12.8 Information Security
Computers and computer networks form the backbone of our business and operations infrastructure. For this reason, every effort must be made to protect Bell’s computer systems and associated software from the various threats to their security, such as accidental or deliberate destruction of data and equipment, interruption of service, disclosure of confidential information, theft and corruption.
© Bell Canada 2018. All Rights Reserved. | Page | 18 |
Code of Business Conduct |
To maintain security:
For further information and references, visit theCorporate Security intranet site.
2.12.9 Intellectual Property
Intellectual property such as patents, inventions, copyrights, trade-marks, domain names, industrial designs and trade secrets are strategic assets of Bell andmust notbe disclosed to or used by others without first ensuring that appropriate legal safeguards are in place. Failure to do so could result in Bell losing rights in its intellectual property.
Intellectual property rights also reside in and protect know-how, business methods and processes, computer software, written materials (including paper or electronic form), graphics, photographs and audiovisual works, whether developed internally within Bell or obtained from others.
Every employee has a responsibility to preserve, protect and enhance the value of these assets.
Trade-marks, including Bell’s logo and its various trade names, are among Bell’s most valuable assets. When using them, employeesmustfollow theBrand guidelines, and must immediately report any infringement or misuse of such trade-marks or trade names to the Brand and Identity team by sending an email toinfo.branding@bell.ca. In addition to protecting Bell’s intellectual property, we also have a responsibility to avoid infringing intellectual property rights of others, as detailed in the Intellectual Property Policy referred to below.
All intellectual property conceived or made in the course of our employment with Bell or which are within the scope of Bell’s business interests, are rightly the exclusive property of Bell.Each employee assigns to Bell the ownership of all intellectual property created in the course of their employment, and also waives in favour of Bell any moral rights they may have in such intellectual property. Employees are prohibited from applying for patents or other intellectual property registrations in regards to intellectual property that belongs to Bell, nor can Bell’s intellectual property be used for personal purposes or gain.
For additional information, please consult theIntellectual Property Policy.
2.12.10 Proper Use of Bell-Provided Internet Access and Other IT Resources
Access to the Internet is primarily provided for business purposes. However, accommodating employees’ development and awareness through personal use of Bell-provided Internet access is also encouraged.
Personal use of the Internet and e-mail must be reasonable, i.e. it must not impede or reduce an employee’s ability to perform his/her duties, diminish productivity or effectiveness at work or negatively impact Bell in any way. Abuse of Bell-provided Internet or e-mail may result in disciplinary action up to
© Bell Canada 2018. All Rights Reserved. | Page | 19 |
Code of Business Conduct |
and including dismissal. The use of Internet and e-mail to conduct illegal activities is strictly prohibited and will lead to dismissal.
The law strictly prohibits the unlicensed use of software on computers (including tablets and smart phones). To obtain software licensed by Bell for business use visit the software page in My Telecom Warehouse. You must also verify and respect the manufacturer’s conditions of license or agreement under which the software was acquired. Copying software onto your Bell or personal computer may be a violation of the software company’s licensing agreement as well as copyright laws, and placing Bell at risk of prosecution for copyright infringement.
For further details, consult theAcceptable Use of Information Technology Resources Policy.
Any evidence of child pornography is to be immediately reported through the Internetchild pornography reporting form.
My daughter has asked me if she can use my company laptop to do some research on the internet for a school project. Should I lend her my laptop? No. To protect our networks, we can’t let anyone, even family members, use Bell equipment. |
2.13 Social Media
Social networking sites like Facebook, Instagram, LinkedIn, Snapchat, Twitter and YouTube have all become increasingly effective channels for Bell to strengthen our brand and our connection with customers and the public. All team members are required to follow Bell’s Social Media Guidelines (available from theCorporate Policies and Ethics intranet site) to ensure we can maximize the value of social media while protecting and enhancing the reputation of Bell and our team. We expect our team members to respect the principles and values outlined in the Code while navigating the social media world.
As a general rule, always remember that you are responsible for what you say or post online. Never assume that anything you say or post is private on social media and other public websites. Any statement you make online may be perceived as representative of Bell company policy and may create unnecessary liability for you and the company.
No Bell team member is authorized to speak on behalf of Bell and its affiliates without prior approval. If you believe it is necessary for you to engage in social media on behalf of Bell, please contact the Social Media team (social.info@bell.ca), which will coordinate all requests for approval with Bell’s executive leadership team. For individuals authorized to participate in social media on behalf of Bell, any business records created by this activity will be managed in accordance with the Information Classification and Records Management Policy.
© Bell Canada 2018. All Rights Reserved. | Page | 20 |
Code of Business Conduct |
media platforms. That means, for example, that we cannot rate or review Bell products, services or apps on online review sites or Apple, Android, BlackBerry, or other app stores. It also means that we cannot comment on Bell products or services on social media sites such as Facebook, Twitter, LinkedIn Snapchat, YouTube or Instagram.
As with any company policy, violations may be serious and require a disciplinary action, up to and including termination of employment.
A complete copy of the Bell’s Social Media Guidelines is available from theCorporate Policies and Ethics intranet site. Additional related corporate policies, such as Bell’s Acceptable Use of Information Technology Resources Policy and Bell Media’s Social Media Policy for CTV News and on-air talent are available from theCorporate Policies and Ethics intranet site.
2.14 Work Environment
2.14.1 Mental Health
At Bell, we believe that the mental health of our team members is essential to achieving personal and organizational success and we are committed to leading by example in our own workplace by promoting mental health and supporting team members with a mental illness.
We expect every member of the Bell organization to take primary responsibility for their own health. Every employee also has a responsibility to contribute towards a workplace that promotes mental wellbeing.
Bell is committed to:
To view the full policy statement, consult the Corporate Ethics and Policy intranet site at the following link:Corporate Policies and Ethics
Additional information on Mental Health in the Workplace, training and resources is available on the Human Resources intranet site atMental Health and Wellness.
You can also contact the Workplace Health team for more information atworkplacehealth@bell.ca.
2.14.2 Trust and Respect
Nothing is more basic to ethical behaviour than trust and respect. Upholding these values enables us to build and cultivate more meaningful, richer relationships with fellow team members, customers and the broader public, suppliers and shareholders. For this reason, we expect all our employees to respect their colleagues, team members and leaders.
© Bell Canada 2018. All Rights Reserved. | Page | 21 |
Code of Business Conduct |
We are committedto fostering a workplace which encourages open and honest communication, recognizes the intrinsic dignity and worth of all employees and values the diversity of team members, customers, suppliers and shareholders.
Bell supports prevention by equipping employees and leaders with practical resources (Civility guide, Leader’s guide to managing conflict) available on theRespectful workplace ethics website.
2.14.3 Diversity and Employment Equity
Diversity is an unwavering respect for each other’s uniqueness, including, but not limited to: culture, ethnicity, gender, gender identity/expression, age, religion, disability, sexual orientation, education and experiences. By valuing our differences, we can create an inclusive work environment based on merit and fairness where all employees achieve their full potential.
Our Diversity, Human Rights and Accommodation policies provide the framework for supporting a diverse and inclusive workplace.
Employment equity is an important aspect of our diversity strategy. While diversity encompasses many different factors that make each of us unique, legislated employment equity programs focus on four designated groups: women, visible minorities, Aboriginal peoples and persons with disabilities. Bell is required to comply with the Employment Equity Actthrough workforce practices free of barriers to recruiting, retaining and promoting members of these designated groups. Ensuring equality in the workplace is not about hiring unqualified individuals but rather to ensure that the qualified members of the designated groups are given equal employment opportunities.
Employment equity and diversity programs also make business sense. A diverse workforce brings Bell closer to its customers. By becoming the supplier of choice to a diverse customer base and the employer of choice to our current and future employees, we further improve Bell’s chances of success.
Promotion of self identification through our online employment equity and diversity questionnaire, available in the Employment equity section of theDiversity intranet site, allows Bell to have an accurate assessment of representation within the four groups and allows for appropriate strategies and action plans to be developed in order to address any gaps. The information collected in the employment equity and diversity questionnaire is confidential.
In addition, Diversity training (Career Zone course L744) and Respect in the Workplace (also in Career Zone) training are available to help support a diverse and inclusive work environment. Information is available at the following link:Diversity and Human Rights.
Bell operates in both official languages, English and French, and complies with Québec laws requiring French to be the primary language used in workplaces in that province. OurLanguage Diversity Program provides training, tools and a language pairing program to support bilingualism throughout the organization. For more details, please see theBell Language Policy.
2.14.4 Discrimination and Harassment
We provide a workplace free of any type of personal harassment, including sexual harassment, intimidation and violence and are committed to an environment in which all workers can work safely.
We prohibit all types of unlawful discrimination, including harassment, whether directed against an individual or group, including employees, customers, suppliers and shareholders.This specifically includes discrimination based on race, national or ethnic origin, aboriginal or indigenous status, language spoken, religion, age, sex (including pregnancy or childbirth), gender identity/expression, sexual orientation, marital status, family status, veteran status, physical or mental disability and conviction for which a pardon has been granted.
Harassment is defined as vexatious behaviour that is repetitive and hostile or unwanted that degrades, humiliates, embarrasses, affects or insults an employee’s dignity or integrity and that results in a harmful work environment for the employee. It may include:
© Bell Canada 2018. All Rights Reserved. | Page | 22 |
Code of Business Conduct |
Sexual harassment includes offensive or humiliating behaviour that is related to a person’s sex, as well as behaviour of a sexual nature that creates an intimidating, unwelcome, hostile or offensive work environment, or that could reasonably be thought to put sexual conditions on a person’s job or employment opportunities. A few examples are:
An employee who believes that he or she is being unlawfully discriminated against should tell the person to stop immediately. If there is imminent danger the matter should be reported to the police and/or emergency services as appropriate (dial911) and then to Corporate Security (dial 1-866-714-0911): If the behaviour or action persists, the employee should report the matter to his or her manager or to a more senior manager in the organization. Unionized employees may elect to contact their union representative; management employees may consult with their Human Resources representative.
2.14.5 Workplace Violence Prevention
We all have a right to work in an environment free from violence and threats. Bell prohibits all acts of physical, verbal or written aggression or violence. This applies whether the aggression is committed by one employee against another, or against anyone else an employee comes in contact with when carrying out his or her responsibilities.
It’s up to each employee to report any act, or threatened act, of violence to a manager or to Corporate Security. In situations of imminent danger call the police or local emergency services and then Corporate Security. If the danger seems less imminent, take note of the facts: Who was involved?
Where and when did the incident take place? Were there any witnesses? Then report the incident to Corporate Security. Corrective action will ensue as required.
Bell promotes a “zero tolerance” approach under which violence of any kind is not toleratedand may result in disciplinary measures up to and including termination of employment.
Bell’s policy Preventing Violence in the Workplace is available on theHuman Resources intranet site. In addition, mandatory violence prevention training (Career Zone course L1027) must be taken every three years.
2.14.6 Health and Safety
At Bell,the health and safety of our team members and external stakeholders is integral to the success of our strategic imperatives, and as such, Bell embraces this commitment.
Our Obligations
Your Role
As a Bell team member, you assume the primary responsibility for your own health and safety and to uphold safe work practices at all times to prevent injuries. You have a role to play in supporting our Health and Safety Policy by:
© Bell Canada 2018. All Rights Reserved. | Page | 23 |
Code of Business Conduct |
Our Health & Safety Policy Statement
At Bell,the health and safety of our team members and external stakeholders, including contractors, customers, and the general public, is an absolute priority. We also believe that a safe and healthy workplace is essential to achieving organization success, in all areas of our business. To support our commitment to team members, Bell will:
In support of our commitment to external partners and stakeholders, Bell will:
Additional information on Health and safety programs and procedures is available on the Health and Safety intranet site under Human Resources, Workplace and Safety.
You can also contact the Corporate Health and Safety team for more information at Info.ss-hs@bell.ca.
2.14.7 Reasonable Accommodation
Accommodation is part of a broader principle - that our society should be structured and designed for inclusiveness.
An accommodation is considered reasonable if it does not result in undue hardship, such as: significant impact on business operations, or risk to the health and safety of the employee concerned or any other person. Examples of accommodation can include physical or technical alterations to an employee’s workspace (work station height, non-standard computer monitor, telephone with amplifier or headset) and modification of work duties or conditions.
To make an accommodation request or to obtain information on the process of how requests are treated, visit theHuman rights website.
© Bell Canada 2018. All Rights Reserved. | Page | 24 |
Code of Business Conduct |
2.14.8 Emergency Management
Employees may encounter various emergency situations that can directly affect them or Bell. To this end, Bell is committed to a level of preparedness and planning that is designed to “protect life and property” and to ensure a rapid return to providing service to our customers. Through the development and implementation of emergency response procedures and the “Be Ready” training modules, employees and business units will be ready to respond during emergencies. All employees must follow the “Be Ready” on line training every two years.
In the event of a life-threatening emergency first make sure you are safe, then call 911 (or local emergency service). All emergencies and emergency conditions including unplanned evacuations, or situations significantly impairing or potentially impacting service (such as but not limited to floods, major fires, power outages, health and safety emergencies) occurring on or in proximity to Bell facilities are to be reported to Bell’s National Incident Centre (NIC) at 1-866-714-0911 orcni-nic@bell.ca. For information on Bell’s Emergency Management procedures, consult theCorporate Security intranet site.
Evidence of serious criminal activity such as terrorism, found on Bell or customer premises or Bell systems, are to be reported to Bell’s National Incident Centre (NIC) at 1-866-714-0911, unless involving an imminent threat where 911 must be called.
Significant facility or utility interruptions, surveillance, control systems or any service failures that impact our network are to be reported to the National Network Operations Centre (NNOC) at 1-888-570-1091.
2.14.9 Business Continuity
Bell recognizes the importance of its infrastructure and services for its employees and customers. To that end, all business unit leaders and team members must ensure they have appropriate business continuity plans and disaster recovery plans in order to be ready to react to any type of events that may impair our activities.
2.14.10 Alcohol, Drugs and Other Substances
All employees are required to be fit for work and must not be impaired by the use of illicit drugs, recreational cannabis or alcohol in the workplace.
Use, possession and trafficking of illicit drugs, recreational cannabis or alcohol is strictly prohibited in the workplace.
Employees must not be impaired by medication or medical cannabis in the workplace. Employees are responsible for determining through their physician or pharmacist whether the use of medication might have an adverse effect on performance. If the use of medication and/ or medical cannabis can impair their ability to perform their job safely, efficiently or otherwise affect performance, the employee must proactively inform their leader. Intentional misuse of prescribed or over-the-counter medications or medical cannabis is strictly prohibited.
To review the full Drug and Alcohol Policy, consult the Human Resources intranet site.
2.14.11 Involvement in a Legal Matter
If you are involved in a legal matter or police case you must immediately inform your manager if this involvement has the potential to affect your ability to perform your job fully and competently. Loss of a driver’s license, for example, must be reported immediately if the affected employee is required to drive a Bell vehicle.
© Bell Canada 2018. All Rights Reserved. | Page | 25 |
Code of Business Conduct |
2.15 Journalistic Independence
Bell is committed to upholding principles of journalistic independence. The Journalistic Independence Policy governs CTV News editorial decision making. CTV News refers to all applicable news divisions owned by Bell, including radio. CTV News is solely responsible for all news reporting decisions and for ensuring the integrity of its news operations.Compliance with the Journalistic Independence Policy is mandatory for all Bell employees. Failure to comply with the policy will be considered a breach of the Code of Conduct and may result in disciplinary action up to and including termination of employment.
An appropriate framework of independence between CTV News and Bell is a fundamental safeguard to ensure that news is covered in a fair, accurate, balanced and unbiased manner. Any interference, whether direct or indirect, actual or perceived, undermines the principles of news independence and can erode the credibility of CTV News which is critical to maintaining the trust of audiences.
Bell fully endorses the independence of CTV News and requires that all employees execute their day-to-day job responsibilities in a manner that respects this core value.
From time to time, news stories directly or indirectly concerning Bell, or of commercial interest to Bell, will be reported by CTV News. The appropriate CTV News editorial team is solely responsible for determining how to cover any such story, with full discretion and control, and without interference. No Bell employee will take any action that will impact the standards of fairness, accuracy, balance and independence that must be applied to any such news story.
In the normal course of business, representatives of Bell may offer ideas for news coverage to the CTV News team, as they would with any other news organization. In any such instances, Bell representatives must recognize that the material offered must be considered newsworthy and relevant to the audience by the applicable CTV News division’s editorial team before receiving coverage. The news team will decide whether to proceed with a story, how it will be covered, and the extent of any coverage, with full and absolute discretion and control, and without direct or indirect interference in the decision making process.
At all times, this Code and other relevant BCE policies apply to Bell Media, including CTV News management and staff. As a result, in accordance with this Code and BCE’s Disclosure Policy, BCE’s communications department is responsible for addressing all queries from other media outlets regarding Bell Media and its divisions and properties, including CTV News. Furthermore, (i) non-public BCE information of which CTV News management or staff have knowledge in a capacity other than CTV News reporting or (ii) information in the possession of Bell Media in its capacity as an employer, must remain confidential and be treated in accordance with the Code and Bell’s Information Management Policy.
You are a member of the CTV News team and you receive a request from the Bell Residential Services team to profile an item they believe is newsworthy on CP24. What should you do?
|
© Bell Canada 2018. All Rights Reserved. | Page | 26 |
Code of Business Conduct |
All news editorial decision making resides with the CTV News team with absolute and final privilege belonging to the President, CTV News. The CTV News teams will be responsible for the development of applicable editorial and reporting policies, including news policies on attribution, sources, and disclosure of conflicts.
If at any time the President, CTV News has any concerns about journalistic independence or compliance with the Policy that cannot be resolved through normal functional reporting channels in line with the principles of the Policy, the President, CTV News can address said matters with BCE’s Chief Executive Officer and/or the Chair of the BCE Audit Committee.
If you have any concerns regarding compliance with the Journalistic Independence Policy, such concerns shall be communicated to your immediate manager and/or the President, CTV News. However, if such reporting is either inappropriate, does not provide the necessary level of confidentiality, or as you otherwise prefer, the reportable activity should be reported to the Business Conduct Help Line or to the BCE Senior Vice-President – General Counsel & Corporate Secretary or equivalent position.
To view the full Journalistic Independence Policy, consult the Corporate Ethics and Policy intranet site at the following link: Corporate Policies and Ethics.
The Business Conduct Help Line may be reached 24/7 by calling 1 866 298 2942 or by visiting clearviewconnects.com. Members of the public should call Bell Canada’s Complaint and Concerns Line at 1-866-317-3382 with any concerns about Bell activities. |
2.16 Protecting the Environment
Bell believes that environmental protection is an integral part of doing business. We strive to minimize, through a continuous improvement process, the impact that some of our activities, products or services may have on the environment. To that end, every employee is responsible to comply with our policies.
In support of this commitment, we will:
The Corporate Responsibility & Environment (CR&E) group has developed a series of policies, programs, procedures and guidelines to support employees in their environmental duties. These documents are available through theEnvironmental Management section of Bellnet
Environmental training is mandatory for all employees directly involved in managing any of the following environmental issues: incidents, manhole effluents, network impacts, residual materials (hazardous and non-hazardous), treated wood poles, petroleum products or ozone depleting substances. Training must be completed before the employee is assigned to operational duties.
© Bell Canada 2018. All Rights Reserved. | Page | 27 |
Code of Business Conduct |
All environmental incidents must be reported without delay to theEnviro-Line at 1-877-235-5368, available on a 24/7 basis, or atenviroline@bell.ca.
For inquiries, concerns or for information about environmental training, contact your Environmental Coordinator or the appropriate CR&E team member.
3 ROLES AND RESPONSIBILITIES
3.1 Business Unit Responsibility
Managers are required to ensure that all employees have access to the Code either on-line or in a paper format if required, and that they know, understand and comply with its provisions. To this end, they should ensure thatall employees review the Code annually and comply with the annual review process outlinedin this Code.
3.2 Board of Directors, Corporate Governance Committee and Audit Committee
The Board of Directors, with the recommendation of the Corporate Governance Committee, has the authority to approve this policy. In addition, the Corporate Secretary’s Office in conjunction with Internal Audit, report quarterly to the Audit Committee on the number and scope of issues brought via the Business Conduct Help Line.
3.3 Corporate Secretary’s Office
The Corporate Secretary’s Office has the responsibility of administering the Code and managing the Business Conduct Help Line, securing annual certification of all executives and members of the Board of Directors under the Code, addressing conflict of interest issues and ensuring compliance by all Business Units.
© Bell Canada 2018. All Rights Reserved. | Page | 28 |
Code of Business Conduct |
APPENDICES
Supporting Procedures
The Code of Business Conduct annual review is included in the annual performance process. These procedures are located in theCareer Zone intranet site under Objective Performance.
Attachments
Attachment 1A | Certification of Directors and Executives under the Code of Business Conduct |
Attachment 2A | Form BC 3684 – Employee Annual Record of Review |
Attachment 2B | Form BC 3684A – Disclosure of Conflict of Interest or Potential Conflict of Interest |
Attachment 3 | Additional Resources |
© Bell Canada 2018. All Rights Reserved. | Page | 29 |
Code of Business Conduct |
Attachment 1A
CERTIFICATION OF DIRECTORS AND EXECUTIVE
UNDER THE CODE OF BUSINESS CONDUCT
The Boards of Directors of BCE Inc. and Bell Canada (in each case, the “Company”) and our shareholders, expect all Directors and executives of the Company to follow the highest possible standards of honest and ethical conduct and to encourage and promote a culture in which ethical business conduct is recognized, valued and exemplified.
Certification
I certify that I have reviewed, understand and follow the Bell Canada Code of Business Conduct (the “Code”).
In addition, I support the setting of standards needed to discourage wrongdoing and to promote:
To the best of my knowledge and ability, I will act in good faith, responsibly, with due care, competence and diligence, without misrepresenting material facts or allowing my independent judgment to be compromised.
I acknowledge that I am accountable for following the Code and the responsibilities I have under it. I also acknowledge that complying with the Code is a condition of my employment. If I do not comply with it or applicable laws, rules or regulations, I may be subject to disciplinary measures, which could include dismissal from the Company.
© Bell Canada 2018. All Rights Reserved. | Page | 30 |
Code of Business Conduct |
Attachment 2A | Form BC 3684 |
EMPLOYEE ANNUAL RECORD OF REVIEW
Note to immediate manager:If this form is completed in paper format, please file original in employee’s personnel file.
Policy on conflict of interest
Employees owe their first business allegiance to Bell, and therefore they must remain free of interests or relationships which are harmful or detrimental to Bell’s best interests. Employees should avoid not only a real conflict of interest, but also the appearance of one which could tarnish their own or Bell’s image. Even though it is not always possible to avoid relationships that could place you in a position of potential conflict, it is important to inform your manager and avoid actions or decisions that would conflict with Bell’s interests.
Conflict of interest can lead to disciplinary action, even to dismissal and/or prosecution. If you are in doubt, you should discuss your specific situation with your manager, who will then advise you as to the position of Bell with respect to the matter.
Annual certification
I have reviewed, fully understand and follow Bell Canada’s “Code of Business Conduct” including the section on Conflict of Interest. I have reported immediately to my manager and through the annual review process any relationship or other circumstances that do or could place me in conflict with the interests of Bell. Any new situations will be reported as they occur. I hereby certify that I have no real or potential conflict of interest, except what is disclosed through the annual review process.
© Bell Canada 2018. All Rights Reserved. | Page | 31 |
Code of Business Conduct |
Attachment 2B | Form BC 3684A |
DISCLOSURE OF CONFLICT OF INTEREST
OR POTENTIAL CONFLICT OF INTEREST
Note to immediate manager:If this form is completed in paper format, please file original in employee’s personnel file. A copy should also be sent to the Corporate Secretary’s Office atcorporate.secretariat@bell.ca.
Employee
| ||||
Family name |
| Given names |
| Employee number |
I am directly or indirectly involved in other business or employment, which may give rise to or is at present in conflict with, or potential conflict with, the best interests of Bell:
I have direct or indirect investment, business involvements or relationships, which may give rise to or is at present in conflict with, or potential conflict with, the best interests of Bell:
I have, in the past 2 years, been employed or otherwise commercially involved in endeavours or companies which are in competition with Bell Canada and its affiliated companies (e.g.: Rogers, Telus, Videotron, Cogeco, etc.):
I am currently or was recently bound by restrictive covenants such as non-competition or non-solicitation restrictions:
Other:
For employees who declare a conflict due to past employment by a competitor: I understand that in my previous employment or commercial involvement with a competitor of Bell Canada and its affiliated companies I may have become aware of or given access to undisclosed confidential or proprietary information of my previous employer. As such, unless this information has been publicly disclosed or otherwise available in the marketplace, I am not to share such information. I also acknowledge that I have returned to my previous employer all property belonging to my previous employer including any confidential or proprietary information and documents provided to me including any third party information that was entrusted to me.
© Bell Canada 2018. All Rights Reserved. | Page | 32 |
Code of Business Conduct |
Attachment 3
ADDITIONAL RESOURCES
If you have any questions regarding the issues raised in this document or any questions on the Code, speak to your manager or use the Business Conduct Help Line atclearviewconnects.com or by calling1-866-298-2942(toll free).
If you wish to reportany unethical or illegal behaviour such as corporate fraud, or to raise any concerns regarding Bell’s accounting, internal accounting controls or auditing matters, you may report the matter to your manager or use the Business Conduct Help Line atclearviewconnects.com or by calling1-866-298-2942(toll free).
You may also use the following resources:
© Bell Canada 2018. All Rights Reserved. | Page | 33 |
Code of Business Conduct |
POLICY OR PRACTICE DETAILS
Issuing BU | Law & Regulatory Department |
Policy sponsor | Senior Vice-President – General Counsel & Corporate Secretary |
Policy owner | Corporate Secretary’s Office |
Primary contact | Corporate Secretary’s Office |
Required approvals | Board of Directors, Corporate Governance Committee, Corporate Secretary |
First Release | 1995 |
Review cycle | Annually |
Required Policy or Practice management elements checklist
Monitoring compliance processes defined | Yes |
Communication plan complete | Yes |
Communication materials complete | Yes |
Training plan complete | Yes |
Revision history
Date | Change owner | Changed by | Description |
August 2012 | Alain Dussault | Alain Dussault | Annual update |
August 2013 | Alain Dussault | Alain Dussault | Annual update |
August 2014 | Michel Lalande | Michel Lalande | Annual update |
June 2015 | Mirko Bibic | Mirko Bibic | Update |
August 2015 | Michel Lalande | Michel Lalande | Annual update |
August 2016 | Michel Lalande | Michel Lalande | Annual update |
August 2017 | Michel Lalande | Michel Lalande | Annual Update |
August 2018 | Michel Lalande | Miguel Baz | Annual Update |
October 2018 | Michel Lalande | Miguel Baz | Update |
© Bell Canada 2018. All Rights Reserved. | Page | 34 |
Code of Business Conduct |