LOANS AND ALLOWANCE FOR CREDIT LOSSES | NOTE E: LOANS AND ALLOWANCE FOR CREDIT LOSSES The segments of the Company’s loan portfolio are summarized as follows: September 30, December 31, (000’s omitted) 2024 2023 CRE – multifamily $ 694,847 $ 619,794 CRE – owner occupied 870,165 752,774 CRE – non-owner occupied 1,731,850 1,711,198 Commercial & industrial and other business loans 1,094,767 1,000,630 Consumer mortgage 3,427,317 3,285,018 Consumer indirect 1,780,586 1,703,440 Consumer direct 191,178 185,229 Home equity 460,964 446,515 Gross loans, including deferred origination costs 10,251,674 9,704,598 Allowance for credit losses (76,167) (66,669) Loans, net of allowance for credit losses $ 10,175,507 $ 9,637,929 The following table presents the aging of the amortized cost basis of the Company’s past due loans by segment as of September 30, 2024 and December 31, 2023: Past Due 90+ Days Past (000’s omitted) 30 – 89 Due and Total September 30, 2024 Days Still Accruing Nonaccrual Past Due Current Total Loans CRE – multifamily $ 716 $ 0 $ 311 $ 1,027 $ 693,820 $ 694,847 CRE – owner occupied 121 0 10,064 10,185 859,980 870,165 CRE – non-owner occupied 100 0 12,230 12,330 1,719,520 1,731,850 Commercial & industrial and other business loans 923 0 7,973 8,896 1,085,871 1,094,767 Consumer mortgage 22,466 2,731 26,136 51,333 3,375,984 3,427,317 Consumer indirect 19,066 585 0 19,651 1,760,935 1,780,586 Consumer direct 1,368 110 0 1,478 189,700 191,178 Home equity 2,474 407 2,299 5,180 455,784 460,964 Total $ 47,234 $ 3,833 $ 59,013 $ 110,080 $ 10,141,594 $ 10,251,674 Past Due 90+ Days Past (000’s omitted) 30 – 89 Due and Total December 31, 2023 Days Still Accruing Nonaccrual Past Due Current Total Loans CRE – multifamily $ 0 $ 0 $ 0 $ 0 $ 619,794 $ 619,794 CRE – owner occupied 1,477 0 1,953 3,430 749,344 752,774 CRE – non-owner occupied 2,311 0 17,964 20,275 1,690,923 1,711,198 Commercial & industrial and other business loans 880 0 336 1,216 999,414 1,000,630 Consumer mortgage 18,434 4,559 26,043 49,036 3,235,982 3,285,018 Consumer indirect 20,215 776 0 20,991 1,682,449 1,703,440 Consumer direct 1,579 135 23 1,737 183,492 185,229 Home equity 3,546 416 2,368 6,330 440,185 446,515 Total $ 48,442 $ 5,886 $ 48,687 $ 103,015 $ 9,601,583 $ 9,704,598 An immaterial amount of interest income on nonaccrual loans was recognized during the three and nine months ended September 30, 2024 and 2023 and an immaterial amount of accrued interest was written off on nonaccrual loans by reversing interest income. The Company uses several credit quality indicators to assess credit risk in an ongoing manner. The Company’s primary credit quality indicator for its business lending portfolio is an internal credit risk rating system that categorizes loans as “pass”, “special mention”, “substandard”, or “doubtful”. Credit risk ratings are applied to loans individually based on a case-by-case evaluation. In general, the following are the definitions of the Company’s credit quality indicators: Pass The condition of the borrower and the performance of the loans are satisfactory or better. Special Mention The condition of the borrower has deteriorated and the loan has potential weaknesses, although the loan performs as agreed. Loss may be incurred at some future date if conditions deteriorate further. Substandard The condition of the borrower has significantly deteriorated and the loan has a well-defined weakness or weaknesses. The performance of the loan could further deteriorate and incur loss if deficiencies are not corrected. Doubtful The condition of the borrower has deteriorated to the point that collection of the balance is improbable based on current facts and conditions and loss is likely. The following tables show the amount of business lending loans by credit quality category at September 30, 2024 and December 31, 2023: Revolving Revolving Loans Loans (000’s omitted) Term Loans Amortized Cost Basis by Origination Year Amortized Converted September 30, 2024 2024 2023 2022 2021 2020 Prior Cost Basis to Term Total CRE – multifamily: Risk rating Pass $ 7,692 $ 89,133 $ 143,201 $ 52,068 $ 17,616 $ 138,406 $ 44,616 $ 147,630 $ 640,362 Special mention 0 13,175 7,259 540 62 4,403 496 14,147 40,082 Substandard 0 0 0 496 0 1,690 149 12,068 14,403 Doubtful 0 0 0 0 0 0 0 0 0 Total CRE – multifamily $ 7,692 $ 102,308 $ 150,460 $ 53,104 $ 17,678 $ 144,499 $ 45,261 $ 173,845 $ 694,847 Current period gross charge-offs (1) $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 CRE – owner occupied: Risk rating Pass $ 93,638 $ 51,815 $ 78,220 $ 53,803 $ 38,431 $ 244,268 $ 58,622 $ 197,433 $ 816,230 Special mention 749 4,940 2,402 1,623 2,032 11,218 429 1,151 24,544 Substandard 0 1,952 7,113 883 1,441 10,463 1,066 5,798 28,716 Doubtful 0 675 0 0 0 0 0 0 675 Total CRE – owner occupied $ 94,387 $ 59,382 $ 87,735 $ 56,309 $ 41,904 $ 265,949 $ 60,117 $ 204,382 $ 870,165 Current period gross charge-offs (1) $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 CRE – non-owner occupied: Risk rating Pass $ 84,887 $ 121,211 $ 229,489 $ 103,230 $ 86,692 $ 305,197 $ 363,323 $ 252,680 $ 1,546,709 Special mention 158 382 19,297 16,293 1,275 22,958 18,110 3,362 81,835 Substandard 0 10,984 133 1,316 253 18,389 27,709 43,558 102,342 Doubtful 0 0 0 964 0 0 0 0 964 Total CRE – non-owner occupied $ 85,045 $ 132,577 $ 248,919 $ 121,803 $ 88,220 $ 346,544 $ 409,142 $ 299,600 $ 1,731,850 Current period gross charge-offs (1) $ 0 $ 412 $ 0 $ 0 $ 0 $ 0 $ 0 $ 554 $ 966 Commercial & industrial and other business loans: Risk rating Pass $ 201,133 $ 73,240 $ 111,141 $ 74,994 $ 24,287 $ 95,800 $ 377,506 $ 57,960 $ 1,016,061 Special mention 1,808 1,167 3,588 1,478 3,035 2,524 16,311 3,344 33,255 Substandard 486 16,775 2,762 1,214 204 1,083 18,330 4,597 45,451 Doubtful 0 0 0 0 0 0 0 0 0 Total commercial & industrial and other business loans $ 203,427 $ 91,182 $ 117,491 $ 77,686 $ 27,526 $ 99,407 $ 412,147 $ 65,901 $ 1,094,767 Current period gross charge-offs (1) $ 0 $ 64 $ 98 $ 21 $ 0 $ 7 $ 482 $ 2 $ 674 Total business lending: Risk rating Pass $ 387,350 $ 335,399 $ 562,051 $ 284,095 $ 167,026 $ 783,671 $ 844,067 $ 655,703 $ 4,019,362 Special mention 2,715 19,664 32,546 19,934 6,404 41,103 35,346 22,004 179,716 Substandard 486 29,711 10,008 3,909 1,898 31,625 47,254 66,021 190,912 Doubtful 0 675 0 964 0 0 0 0 1,639 Total business lending $ 390,551 $ 385,449 $ 604,605 $ 308,902 $ 175,328 $ 856,399 $ 926,667 $ 743,728 $ 4,391,629 Current period gross charge-offs (1) $ 0 $ 476 $ 98 $ 21 $ 0 $ 7 $ 482 $ 556 $ 1,640 (1) Revolving Revolving Loans Loans (000’s omitted) Term Loans Amortized Cost Basis by Origination Year Amortized Converted December 31, 2023 2023 2022 2021 2020 2019 Prior Cost Basis to Term Total CRE – multifamily: Risk rating Pass $ 90,888 $ 145,337 $ 52,058 $ 19,982 $ 41,992 $ 112,287 $ 3,237 $ 106,580 $ 572,361 Special mention 13,175 7,317 0 65 0 3,522 0 8,289 32,368 Substandard 0 959 0 0 551 1,293 150 12,112 15,065 Doubtful 0 0 0 0 0 0 0 0 0 Total CRE – multifamily $ 104,063 $ 153,613 $ 52,058 $ 20,047 $ 42,543 $ 117,102 $ 3,387 $ 126,981 $ 619,794 Current period gross charge-offs (1) $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 CRE – owner occupied: Risk rating Pass $ 58,544 $ 89,616 $ 58,798 $ 46,465 $ 80,361 $ 192,345 $ 28,023 $ 158,652 $ 712,804 Special mention 3,258 2,384 649 639 1,472 11,962 743 6,064 27,171 Substandard 880 108 922 1,480 514 7,531 941 423 12,799 Doubtful 0 0 0 0 0 0 0 0 0 Total CRE – owner occupied $ 62,682 $ 92,108 $ 60,369 $ 48,584 $ 82,347 $ 211,838 $ 29,707 $ 165,139 $ 752,774 Current period gross charge-offs (1) $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 19 $ 0 $ 19 CRE – non-owner occupied: Risk rating Pass $ 143,106 $ 255,699 $ 111,306 $ 86,560 $ 60,646 $ 275,458 $ 387,559 $ 265,348 $ 1,585,682 Special mention 42 827 16,109 1,311 109 29,648 18,806 3,506 70,358 Substandard 947 136 1,123 2,996 1,248 20,578 100 27,542 54,670 Doubtful 0 0 0 488 0 0 0 0 488 Total CRE – non-owner occupied $ 144,095 $ 256,662 $ 128,538 $ 91,355 $ 62,003 $ 325,684 $ 406,465 $ 296,396 $ 1,711,198 Current period gross charge-offs (1) $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 $ 0 Commercial & industrial and other business loans: Risk rating Pass $ 146,627 $ 133,529 $ 94,764 $ 34,572 $ 34,714 $ 99,525 $ 337,388 $ 55,222 $ 936,341 Special mention 15,306 2,071 1,491 1,557 2,553 1,854 16,341 8,045 49,218 Substandard 38 800 558 477 323 1,305 10,800 770 15,071 Doubtful 0 0 0 0 0 0 0 0 0 Total commercial & industrial and other business loans $ 161,971 $ 136,400 $ 96,813 $ 36,606 $ 37,590 $ 102,684 $ 364,529 $ 64,037 $ 1,000,630 Current period gross charge-offs (1) $ 0 $ 160 $ 0 $ 0 $ 0 $ 36 $ 569 $ 0 $ 765 Total business lending: Risk rating Pass $ 439,165 $ 624,181 $ 316,926 $ 187,579 $ 217,713 $ 679,615 $ 756,207 $ 585,802 $ 3,807,188 Special mention 31,781 12,599 18,249 3,572 4,134 46,986 35,890 25,904 179,115 Substandard 1,865 2,003 2,603 4,953 2,636 30,707 11,991 40,847 97,605 Doubtful 0 0 0 488 0 0 0 0 488 Total business lending $ 472,811 $ 638,783 $ 337,778 $ 196,592 $ 224,483 $ 757,308 $ 804,088 $ 652,553 $ 4,084,396 Current period gross charge-offs (1) $ 0 $ 160 $ 0 $ 0 $ 0 $ 36 $ 588 $ 0 $ 784 (1) All other loans are underwritten and structured using standardized criteria and characteristics, primarily payment performance, and are monitored collectively on a monthly basis. These are typically loans to individuals in the consumer categories and are delineated as either performing or nonperforming. Performing loans include loans classified as current as well as those classified as 30 - 89 days past due. Nonperforming loans include 90+ days past due and still accruing and nonaccrual loans. The following tables detail the balances in all other loan categories at September 30, 2024 and December 31, 2023: Revolving Revolving Loans Loans (000’s omitted) Term Loans Amortized Cost Basis by Origination Year Amortized Converted September 30, 2024 2024 2023 2022 2021 2020 Prior Cost Basis to Term Total Consumer mortgage: FICO AB (1) Performing $ 232,937 $ 336,417 $ 332,687 $ 429,254 $ 186,884 $ 688,527 $ 0 $ 111,253 $ 2,317,959 Nonperforming 0 0 511 485 667 4,864 0 184 6,711 Total FICO AB 232,937 336,417 333,198 429,739 187,551 693,391 0 111,437 2,324,670 FICO CDE (2) Performing 104,716 142,588 142,134 154,892 95,873 364,724 35,889 39,675 1,080,491 Nonperforming 315 1,105 2,671 1,765 2,044 12,783 344 1,129 22,156 Total FICO CDE 105,031 143,693 144,805 156,657 97,917 377,507 36,233 40,804 1,102,647 Total consumer mortgage $ 337,968 $ 480,110 $ 478,003 $ 586,396 $ 285,468 $ 1,070,898 $ 36,233 $ 152,241 $ 3,427,317 Current period gross charge-offs (3) $ 0 $ 141 $ 11 $ 1 $ 20 $ 172 $ 0 $ 0 $ 345 Consumer indirect: Performing $ 532,829 $ 540,576 $ 426,993 $ 179,759 $ 40,487 $ 59,357 $ 0 $ 0 $ 1,780,001 Nonperforming 0 199 257 74 52 3 0 0 585 Total consumer indirect $ 532,829 $ 540,775 $ 427,250 $ 179,833 $ 40,539 $ 59,360 $ 0 $ 0 $ 1,780,586 Current period gross charge-offs (3) $ 738 $ 2,281 $ 2,968 $ 1,272 $ 403 $ 1,007 $ 0 $ 0 $ 8,669 Consumer direct: Performing $ 67,778 $ 55,552 $ 35,273 $ 15,198 $ 4,254 $ 6,241 $ 6,772 $ 0 $ 191,068 Nonperforming 0 54 1 23 0 0 32 0 110 Total consumer direct $ 67,778 $ 55,606 $ 35,274 $ 15,221 $ 4,254 $ 6,241 $ 6,804 $ 0 $ 191,178 Current period gross charge-offs (3) $ 63 $ 828 $ 586 $ 349 $ 62 $ 100 $ 181 $ 0 $ 2,169 Home equity: Performing $ 44,479 $ 56,011 $ 56,999 $ 56,217 $ 27,645 $ 59,269 $ 132,008 $ 25,630 $ 458,258 Nonperforming 35 170 173 96 269 796 794 373 2,706 Total home equity $ 44,514 $ 56,181 $ 57,172 $ 56,313 $ 27,914 $ 60,065 $ 132,802 $ 26,003 $ 460,964 Current period gross charge-offs (3) $ 0 $ 0 $ 23 $ 0 $ 0 $ 0 $ 92 $ 0 $ 115 (1) (2) (3) Revolving Revolving Loans Loans (000’s omitted) Term Loans Amortized Cost Basis by Origination Year Amortized Converted December 31, 2023 2023 2022 2021 2020 2019 Prior Cost Basis to Term Total Consumer mortgage: FICO AB (1) Performing $ 354,967 $ 353,185 $ 456,871 $ 199,429 $ 157,159 $ 606,591 $ 0 $ 86,067 $ 2,214,269 Nonperforming 0 371 764 605 279 5,187 0 195 7,401 Total FICO AB 354,967 353,556 457,635 200,034 157,438 611,778 0 86,262 2,221,670 FICO CDE (2) Performing 148,443 150,585 164,839 103,003 71,710 331,839 39,630 30,098 1,040,147 Nonperforming 53 2,629 2,477 1,629 1,785 13,201 367 1,060 23,201 Total FICO CDE 148,496 153,214 167,316 104,632 73,495 345,040 39,997 31,158 1,063,348 Total consumer mortgage $ 503,463 $ 506,770 $ 624,951 $ 304,666 $ 230,933 $ 956,818 $ 39,997 $ 117,420 $ 3,285,018 Current period gross charge-offs (3) $ 0 $ 0 $ 0 $ 0 $ 85 $ 584 $ 0 $ 0 $ 669 Consumer indirect: Performing $ 681,824 $ 572,799 $ 273,035 $ 71,428 $ 45,203 $ 58,375 $ 0 $ 0 $ 1,702,664 Nonperforming 84 443 101 42 19 87 0 0 776 Total consumer indirect $ 681,908 $ 573,242 $ 273,136 $ 71,470 $ 45,222 $ 58,462 $ 0 $ 0 $ 1,703,440 Current period gross charge-offs (3) $ 926 $ 3,595 $ 1,969 $ 1,171 $ 570 $ 1,121 $ 0 $ 0 $ 9,352 Consumer direct: Performing $ 80,169 $ 52,826 $ 26,617 $ 8,282 $ 4,604 $ 5,697 $ 6,875 $ 1 $ 185,071 Nonperforming 33 41 47 0 2 23 12 0 158 Total consumer direct $ 80,202 $ 52,867 $ 26,664 $ 8,282 $ 4,606 $ 5,720 $ 6,887 $ 1 $ 185,229 Current period gross charge-offs (3) $ 206 $ 813 $ 450 $ 110 $ 110 $ 159 $ 161 $ 0 $ 2,009 Home equity: Performing $ 61,065 $ 62,801 $ 63,102 $ 31,094 $ 25,721 $ 44,832 $ 126,939 $ 28,177 $ 443,731 Nonperforming 0 162 10 253 260 533 1,053 513 2,784 Total home equity $ 61,065 $ 62,963 $ 63,112 $ 31,347 $ 25,981 $ 45,365 $ 127,992 $ 28,690 $ 446,515 Current period gross charge-offs (3) $ 0 $ 0 $ 0 $ 64 $ 0 $ 44 $ 11 $ 0 $ 119 (1) (2) (3) Business lending loans greater than $0.5 million that are on nonaccrual are individually assessed, and if necessary, a specific allocation of the allowance for credit losses is provided. If management determines that foreclosure is probable, expected credit losses for collateral dependent loans are based on the fair value of the collateral at the reporting date, adjusted for estimated selling costs as appropriate. A loan is considered collateral dependent when the borrower is experiencing financial difficulty and the loan is expected to be repaid substantially through the operation or sale of the collateral. The collateral for individually assessed CRE non-owner occupied loans consists mainly of office properties associated with two customers. A summary of individually assessed business loans as of September 30, 2024 and December 31, 2023 follows: September 30, 2024 December 31, 2023 Specifically Specifically Carrying Contractual Allocated Carrying Contractual Allocated (000’s omitted) Balance Balance Allowance Balance Balance Allowance Loans with allowance allocation: CRE – owner occupied $ 1,606 $ 1,606 $ 682 $ 0 $ 0 $ 0 CRE – non-owner occupied 10,170 10,270 965 3,484 3,484 470 Total $ 11,776 $ 11,876 $ 1,647 $ 3,484 $ 3,484 $ 470 Loans without allowance allocation: CRE – owner occupied $ 8,268 $ 8,306 $ 0 $ 1,551 $ 1,551 $ 0 CRE – non-owner occupied 1,620 2,622 0 13,999 14,014 0 Commercial & industrial and other business loans 7,481 7,481 0 200 200 0 Total $ 17,369 $ 18,409 $ 0 $ 15,750 $ 15,765 $ 0 The average carrying balance of individually assessed loans was $30.8 million and $4.5 million for the three months ended September 30, 2024 and 2023, respectively. The average carrying balance of individually assessed loans was $31.1 million and $6.6 million for the nine months ended September 30, 2024 and 2023, respectively. No interest income was recognized on individually assessed loans for the three or nine months ended September 30, 2024 and 2023. Occasionally, the Company modifies loans to borrowers experiencing financial difficulty by providing principal forgiveness, term extension, payment delay, or interest rate reduction. When principal forgiveness is provided, the amount of forgiveness is charged-off against the allowance for credit losses. In some cases, the Company provides multiple types of modifications on one loan. Typically, one type of modification, such as a term extension, is granted initially. If the borrower continues to experience financial difficulty, another modification, such as principal forgiveness, may be granted. Upon the Company’s determination that a modified loan (or portion of a loan) has subsequently been deemed uncollectible, the loan (or a portion of the loan) is charged off. Therefore, the amortized cost basis of the loan is reduced by the uncollectible amount and the allowance for credit losses is adjusted by the same amount. The estimate of allowance for credit losses includes historical losses from loans that were modified due to borrower financial difficulty, therefore a charge to the allowance for credit losses is generally not recorded upon modification. The following table presents the amortized cost basis of loans at September 30, 2024 and 2023 that were both experiencing financial difficulty and modified during the three and nine months ended September 30, 2024 and 2023, by class and by type of modification. The percentage of the amortized cost basis of loans that were modified to borrowers experiencing financial difficulty as compared to the amortized cost basis of each class of financing receivable is also presented below. Three Months Ended Three Months Ended September 30, 2024 September 30, 2023 Other Total Class of Other Total Class of Term Payment Financing Term Payment Financing (000s omitted except for percentages) Extension Delay Receivable Extension Delay Receivable CRE – owner occupied $ 926 $ 0 0.11 % $ 1,401 $ 0 0.04 % CRE – non-owner occupied 0 17,875 1.03 % 0 0 0.00 % Commercial & industrial and other business loans 300 0 0.00 % 0 0 0.00 % Total $ 1,226 $ 17,875 0.19 % $ 1,401 $ 0 0.01 % Nine Months Ended Nine Months Ended September 30, 2024 September 30, 2023 Other Total Class of Other Total Class of Term Payment Financing Term Payment Financing (000s omitted except for percentages) Extension Delay Receivable Extension Delay Receivable CRE – owner occupied $ 1,490 $ 0 0.17 % $ 2,150 $ 0 0.20 % CRE – non-owner occupied 3,222 17,875 1.22 % 0 0 0.00 % Commercial & industrial and other business loans 399 0 0.00 % 0 0 0.00 % Consumer mortgage 232 0 0.01 % 198 0 0.01 % Home equity 24 0 0.00 % 29 0 0.01 % Total $ 5,367 $ 17,875 0.23 % $ 2,377 $ 0 0.03 % The Company closely monitors the performance of loans that are modified to borrowers experiencing financial difficulty to understand the effectiveness of its modification efforts. The following table presents the performance of such loans that have been modified in the last 12 months. September 30, 2024 90+ Days Past Past Due 30 – Due and Still Non- (000s omitted) Current 89 Days Accruing Accrual Total CRE – owner occupied $ 1,490 $ 0 $ 0 $ 0 $ 1,490 CRE – non-owner occupied 21,097 0 0 0 21,097 Commercial & industrial and other business loans 99 0 0 300 399 Consumer mortgage 0 0 0 232 232 Home equity 0 0 0 24 24 Total $ 22,686 $ 0 $ 0 $ 556 $ 23,242 The following table presents the financial effect of the loan modifications presented above to borrowers experiencing financial difficulty during the three and nine months ended September 30, 2024: Three Months Ended Three Months Ended September 30, 2024 September 30, 2023 Weighted-Average Weighted-Average Weighted-Average Term Extension Other Payment Delay Term Extension (Years) (Years) (Years) CRE – owner occupied 1.8 0.0 10.0 CRE – non-owner occupied 0.0 0.7 0.0 Commercial & industrial and other business loans 0.5 0.0 0.0 Total 0.4 0.7 10.0 Nine Months Ended Nine Months Ended September 30, 2024 September 30, 2023 Weighted-Average Weighted-Average Weighted-Average Term Extension Other Payment Delay Term Extension (Years) (Years) (Years) CRE – owner occupied 2.3 0.0 8.3 CRE – non-owner occupied 1.0 0.7 0.0 Commercial & industrial and other business loans 1.4 0.0 0.0 Consumer mortgage 7.1 0.0 3.1 Home equity 1.8 0.0 9.9 Total 1.7 0.7 7.8 There were no loans modified to borrowers with financial difficulty that had a payment default subsequent to modification during the three and nine months ended September 30, 2024 and 2023. Allowance for Credit Losses The following presents by segment the activity in the allowance for credit losses during the three and nine months ended September 30, 2024 and 2023: Three Months Ended September 30, 2024 Beginning Charge- Ending (000’s omitted) balance offs Recoveries Provision balance Business lending $ 31,128 $ (1,114) $ 199 $ 3,536 $ 33,749 Consumer mortgage 14,303 (188) 5 674 14,794 Consumer indirect 20,124 (3,000) 1,816 2,146 21,086 Consumer direct 3,368 (661) 228 1,037 3,972 Home equity 1,519 (58) 2 103 1,566 Unallocated 1,000 0 0 0 1,000 Allowance for credit losses – loans 71,442 (5,021) 2,250 7,496 76,167 Liabilities for off-balance-sheet credit exposures 869 0 0 213 1,082 Total allowance for credit losses $ 72,311 $ (5,021) $ 2,250 $ 7,709 $ 77,249 Three Months Ended September 30, 2023 Beginning Charge- Ending (000’s omitted) balance offs Recoveries Provision balance Business lending $ 25,291 $ (139) $ 152 $ 740 $ 26,044 Consumer mortgage 14,553 (143) 3 558 14,971 Consumer indirect 17,808 (2,100) 1,319 1,263 18,290 Consumer direct 3,032 (554) 217 351 3,046 Home equity 1,600 (6) 2 (2) 1,594 Unallocated 1,000 0 0 0 1,000 Allowance for credit losses – loans 63,284 (2,942) 1,693 2,910 64,945 Liabilities for off-balance-sheet credit exposures 933 0 0 (32) 901 Total allowance for credit losses $ 64,217 $ (2,942) $ 1,693 $ 2,878 $ 65,846 Nine Months Ended September 30, 2024 Beginning Charge- Ending (000’s omitted) balance offs Recoveries Provision balance Business lending $ 26,854 $ (1,640) $ 330 $ 8,205 $ 33,749 Consumer mortgage 15,333 (345) 39 (233) 14,794 Consumer indirect 18,585 (8,669) 4,956 6,214 21,086 Consumer direct 3,269 (2,169) 710 2,162 3,972 Home equity 1,628 (115) 5 48 1,566 Unallocated 1,000 0 0 0 1,000 Allowance for credit losses – loans 66,669 (12,938) 6,040 16,396 76,167 Liabilities for off-balance-sheet credit exposures 913 0 0 169 1,082 Total allowance for credit losses $ 67,582 $ (12,938) $ 6,040 $ 16,565 $ 77,249 Nine Months Ended September 30, 2023 Beginning Charge- Ending (000’s omitted) balance offs Recoveries Provision balance Business lending $ 23,297 $ (618) $ 437 $ 2,928 $ 26,044 Consumer mortgage 14,343 (366) 35 959 14,971 Consumer indirect 17,852 (6,490) 4,342 2,586 18,290 Consumer direct 2,973 (1,366) 637 802 3,046 Home equity 1,594 (90) 13 77 1,594 Unallocated 1,000 0 0 0 1,000 Allowance for credit losses – loans 61,059 (8,930) 5,464 7,352 64,945 Liabilities for off-balance-sheet credit exposures 1,123 0 0 (222) 901 Total allowance for credit losses $ 62,182 $ (8,930) $ 5,464 $ 7,130 $ 65,846 The allowance for credit losses increased to $76.2 million at September 30, 2024 compared to $66.7 million at December 31, 2023 and $64.9 Accrued interest receivable on loans, included in accrued interest and fees receivable on the consolidated statements of condition, totaled $34.0 million at September 30, 2024 and is excluded from the estimate of credit losses and amortized cost basis of loans. The Company utilizes the historical loss rate on its loan portfolio as the initial basis for the estimate of credit losses using the cumulative loss, vintage loss and line loss methods, which is derived from the Company’s historical loss experience. Adjustments to historical loss experience were made for differences in current loan-specific risk characteristics and to address current period delinquencies, charge-off rates, risk ratings, lack of loan level data through an entire economic cycle, changes in loan sizes and underwriting standards as well as the addition of acquired loans which were not underwritten by the Company. The Company considered historical losses immediately prior, through and following the Great Recession compared to the historical period used for modeling to adjust the historical information to account for longer-term expectations for loan credit performance. Under CECL, the Company is required to consider future economic conditions to determine current expected credit losses. Management selected an eight-quarter reasonable and supportable forecast period with a four-quarter reversion to the historical mean to use as part of the economic forecast, and utilizes a two-quarter lag adjustment for economic factors that are not dependent on collateral values, and no lag for factors that utilize collateral values. Management determined that these qualitative adjustments were needed to adjust historical information for expected losses and to reflect changes as a result of current conditions. For qualitative macroeconomic adjustments, the Company uses third-party forecasted economic data scenarios utilizing a base scenario and two alternative scenarios that are weighted, with forecasts available as of September 30, 2024. These forecasts were factored into the qualitative portion of the calculation of the estimated credit losses and include the impact of a decline in residential real estate and vehicle prices as well as inflation. The scenarios utilized forecast stable unemployment levels, modest GDP and real household income growth, offset by some declines in auto, housing and commercial real estate prices. Management developed expected loss estimates considering factors for segments as outlined below: ● Business lending – non real estate: The Company selected projected unemployment and GDP as indicators of forecasted losses related to business lending and utilize both factors in an even weight for the calculation. The Company also considered delinquencies, risk rating changes, recent charge-off history and acquired loans as part of the review of estimated losses. ● Business lending – real estate: The Company selected projected unemployment and commercial real estate values as indicators of forecasted losses related to commercial real estate loans for non-office specific properties and utilize both factors in an even weight for the calculation. For office specific properties, the Company selected projected office specific commercial real est |