Loans and Related Allowance for Credit Losses | Note 4: Loans and Related Allowance for Credit Losses Table 4.1 presents total loans outstanding by portfolio segment and class of financing receivable. Outstanding balances include unearned income, net deferred loan fees or costs, and unamortized discounts and premiums. These amounts were less than 1% of our total loans outstanding at December 31, 2021, and December 31, 2020. Outstanding balances exclude accrued interest receivable on loans, except for certain revolving loans, such as credit card loans. See Note 7 (Premises, Equipment and Other Assets) for additional information on accrued interest receivable. Amounts considered to be uncollectible are reversed through interest income. During 2021, we reversed accrued interest receivable of $44 million for our commercial portfolio segment and $175 million for our consumer portfolio segment, compared with $43 million and $195 million, respectively, for 2020. Table 4.1: Loans Outstanding December 31, (in millions) 2021 2020 Commercial: Commercial and industrial $ 350,436 318,805 Real estate mortgage 127,733 121,720 Real estate construction 20,092 21,805 Lease financing 14,859 16,087 Total commercial 513,120 478,417 Consumer: Residential mortgage – first lien 242,270 276,674 Residential mortgage – junior lien 16,618 23,286 Credit card 38,453 36,664 Auto 56,659 48,187 Other consumer 28,274 24,409 Total consumer 382,274 409,220 Total loans $ 895,394 887,637 Our non-U.S. loans are reported by respective class of financing receivable in the table above. Substantially all of our non-U.S. loan portfolio is commercial loans. Table 4.2 presents total non-U.S. commercial loans outstanding by class of financing receivable. Table 4.2: Non-U.S. Commercial Loans Outstanding December 31, (in millions) 2021 2020 Non-U.S. commercial loans: Commercial and industrial $ 77,365 63,128 Real estate mortgage 7,070 7,278 Real estate construction 1,582 1,603 Lease financing 680 629 Total non-U.S. commercial loans $ 86,697 72,638 Loan Concentrations Loan concentrations may exist when there are amounts loaned to borrowers engaged in similar activities or similar types of loans extended to a diverse group of borrowers that would cause them to be similarly impacted by economic or other conditions. Commercial and industrial loans and lease financing to borrowers in the financial institutions except banks industry represented 16% and 13% of total loans at December 31, 2021 and 2020, respectively. At December 31, 2021 and 2020, we did not have concentrations representing 10% or more of our total loan portfolio in the commercial real estate (CRE) portfolios (real estate mortgage and real estate construction) by state or property type. Residential mortgage loans to borrowers in the state of California represented 12% of total loans at both December 31, 2021 and 2020. These California loans are generally diversified among the larger metropolitan areas in California, with no single area consisting of more than 4% of total loans at both December 31, 2021 and 2020. We continuously monitor changes in real estate values and underlying economic or market conditions for all geographic areas of our residential mortgage portfolio as part of our credit risk management process. Some of our residential mortgage loans include an interest-only feature as part of the loan terms. These interest-only loans were approximately 3% of total loans at both December 31, 2021 and 2020. Substantially all of these interest-only loans at origination were considered to be prime or near prime. We do not offer option adjustable-rate mortgage (ARM) products, nor do we offer variable-rate mortgage products with fixed payment amounts, commonly referred to within the financial services industry as negative amortizing mortgage loans. Loan Purchases, Sales, and Transfers Table 4.3 presents the proceeds paid or received for purchases and sales of loans and transfers from loans held for investment to mortgages/loans held for sale. The table excludes loans for which we have elected the fair value option and government insured/guaranteed residential mortgage – first lien loans because their loan activity normally does not impact the ACL. Table 4.3: Loan Purchases, Sales, and Transfers Year ended December 31, 2021 2020 (in millions) Commercial Consumer Total Commercial Consumer Total Purchases $ 380 6 386 1,310 6 1,316 Sales (2,534) (188) (2,722) (4,141) (114) (4,255) Transfers (to)/from LHFS (1,550) (55) (1,605) (1,294) (11,198) (12,492) Commitments to Lend A commitment to lend is a legally binding agreement to lend to a customer, usually at a stated interest rate, if funded, and for specific purposes and time periods. We generally require a fee to extend such commitments. Certain commitments are subject to loan agreements with covenants regarding the financial performance of the customer or borrowing base formulas on an ongoing basis that must be met before we are required to fund the commitment. We may reduce or cancel consumer commitments, including home equity lines and credit card lines, in accordance with the contracts and applicable law. For unconditionally cancelable commitments at our discretion, we do not recognize an ACL. We may, as a representative for other lenders, advance funds or provide for the issuance of letters of credit under syndicated loan or letter of credit agreements. Any advances are generally repaid in less than a week and would normally require default of both the customer and another lender to expose us to loss. The unfunded amount of these temporary advance arrangements totaled approximately $90.2 billion at December 31, 2021. We issue commercial letters of credit to assist customers in purchasing goods or services, typically for international trade. At December 31, 2021, and December 31, 2020, we had $1.5 billion and $1.3 billion, respectively, of outstanding issued commercial letters of credit. We also originate multipurpose lending commitments under which borrowers have the option to draw on the facility for different purposes in one of several forms, including a standby letter of credit. See Note 13 (Guarantees and Other Commitments) for additional information on standby letters of credit. When we enter into commitments, we are exposed to credit risk. The maximum credit risk for these commitments will generally be lower than the contractual amount because a significant portion of these commitments are not funded. We manage the potential risk in commitments to lend by limiting the total amount of commitments, both by individual customer and in total, by monitoring the size and maturity structure of these commitments and by applying the same credit standards for these commitments as for all of our credit activities. For loans and commitments to lend, we generally require collateral or a guarantee. We may require various types of collateral, including commercial and consumer real estate, autos, other short-term liquid assets such as accounts receivable or inventory and long-lived assets, such as equipment and other business assets. Collateral requirements for each loan or commitment may vary based on the loan product and our assessment of a customer’s credit risk according to the specific credit underwriting, including credit terms and structure. The contractual amount of our unfunded credit commitments, including unissued standby and commercial letters of credit, is summarized by portfolio segment and class of financing receivable in Table 4.4. The table excludes the issued standby and commercial letters of credit and temporary advance arrangements described above. Table 4.4: Unfunded Credit Commitments (in millions) Dec 31, Dec 31, Commercial: Commercial and industrial $ 404,292 378,167 Real estate mortgage 11,515 7,993 Real estate construction 19,943 15,650 Total commercial 435,750 401,810 Consumer: Residential mortgage – first lien 32,992 31,530 Residential mortgage – junior lien 27,447 32,820 Credit card 130,743 121,096 Other consumer 59,789 49,179 Total consumer 250,971 234,625 Total unfunded credit commitments $ 686,721 636,435 Allowance for Credit Losses Table 4.5 presents the allowance for credit losses (ACL) for loans, which consists of the allowance for loan losses and the allowance for unfunded credit commitments. The ACL for loans decreased $5.9 billion from December 31, 2020, reflecting better portfolio credit quality and continued improvements in current and forecasted economic conditions. Table 4.5: Allowance for Credit Losses for Loans Year ended December 31, ($ in millions) 2021 2020 Balance, beginning of year $ 19,713 10,456 Cumulative effect from change in accounting policies (1) — (1,337) Allowance for purchased credit-deteriorated (PCD) loans (2) — 8 Balance, beginning of year, adjusted 19,713 9,127 Provision for credit losses (4,207) 14,005 Interest income on certain loans (3) (145) (153) Loan charge-offs: Commercial: Commercial and industrial (517) (1,440) Real estate mortgage (98) (302) Real estate construction (1) — Lease financing (46) (107) Total commercial (662) (1,849) Consumer: Residential mortgage – first lien (167) (90) Residential mortgage – junior lien (93) (88) Credit card (1,189) (1,504) Auto (497) (536) Other consumer (423) (458) Total consumer (2,369) (2,676) Total loan charge-offs (3,031) (4,525) Loan recoveries: Commercial: Commercial and industrial 299 201 Real estate mortgage 45 19 Real estate construction 1 19 Lease financing 22 20 Total commercial 367 259 Consumer: Residential mortgage – first lien 114 95 Residential mortgage – junior lien 163 143 Credit card 389 365 Auto 316 266 Other consumer 108 108 Total consumer 1,090 977 Total loan recoveries 1,457 1,236 Net loan charge-offs (1,574) (3,289) Other 1 23 Balance, end of year $ 13,788 19,713 Components: Allowance for loan losses $ 12,490 18,516 Allowance for unfunded credit commitments 1,298 1,197 Allowance for credit losses $ 13,788 19,713 Net loan charge-offs as a percentage of average total loans 0.18 % 0.35 Allowance for loan losses as a percentage of total loans 1.39 2.09 Allowance for credit losses for loans as a percentage of total loans 1.54 2.22 (1) Represents the overall decrease in our ACL for loans as a result of our adoption of CECL on January 1, 2020. (2) Represents the allowance estimated for purchased credit-impaired (PCI) loans that automatically became PCD loans with the adoption of CECL. For additional information, see Note 1 (Summary of Significant Accounting Policies) in this Report. (3) Loans with an allowance measured by discounting expected cash flows using the loan’s effective interest rate over the remaining life of the loan recognize changes in allowance attributable to the passage of time as interest income. Table 4.6 summarizes the activity in the ACL by our commercial and consumer portfolio segments. Table 4.6: Allowance for Credit Losses for Loans Activity by Portfolio Segment Year ended December 31, 2021 2020 (in millions) Commercial Consumer Total Commercial Consumer Total Balance, beginning of year $ 11,516 8,197 19,713 6,245 4,211 10,456 Cumulative effect from change in accounting policies (1) — — — (2,861) 1,524 (1,337) Allowance for purchased credit-deteriorated (PCD) loans (2) — — — — 8 8 Balance, beginning of year, adjusted 11,516 8,197 19,713 3,384 5,743 9,127 Provision for credit losses (3,373) (834) (4,207) 9,770 4,235 14,005 Interest income on certain loans (3) (58) (87) (145) (61) (92) (153) Loan charge-offs (662) (2,369) (3,031) (1,849) (2,676) (4,525) Loan recoveries 367 1,090 1,457 259 977 1,236 Net loan charge-offs (295) (1,279) (1,574) (1,590) (1,699) (3,289) Other 1 — 1 13 10 23 Balance, end of year $ 7,791 5,997 13,788 11,516 8,197 19,713 (1) Represents the overall decrease in our ACL for loans as a result of our adoption of CECL on January 1, 2020. (2) Represents the allowance estimated for PCI loans that automatically became PCD loans with the adoption of CECL. For additional information, see Note 1 (Summary of Significant Accounting Policies) in this Report. (3) Loans with an allowance measured by discounting expected cash flows using the loan’s effective interest rate over the remaining life of the loan recognize changes in allowance attributable to the passage of time as interest income. Credit Quality We monitor credit quality by evaluating various attributes and utilize such information in our evaluation of the appropriateness of the ACL for loans. The following sections provide the credit quality indicators we most closely monitor. The credit quality indicators are generally based on information as of our financial statement date. COMMERCIAL CREDIT QUALITY INDICATORS We manage a consistent process for assessing commercial loan credit quality. Commercial loans are generally subject to individual risk assessment using our internal borrower and collateral quality ratings, which is our primary credit quality indicator. Our ratings are aligned to regulatory definitions of pass and criticized categories with the criticized segmented among special mention, substandard, doubtful and loss categories. Table 4.7 provides the outstanding balances of our commercial loan portfolio by risk category and credit quality information by origination year for term loans. Revolving loans may convert to term loans as a result of a contractual provision in the original loan agreement or if modified in a troubled debt restructuring (TDR). At December 31, 2021, we had $485.4 billion and $27.8 billion of pass and criticized commercial loans, respectively. Table 4.7: Commercial Loan Categories by Risk Categories and Vintage Term loans by origination year Revolving loans Revolving loans converted to term loans Total (in millions) 2021 2020 2019 2018 2017 Prior December 31, 2021 Commercial and industrial Pass $ 65,562 15,193 20,553 7,400 3,797 13,985 211,452 679 338,621 Criticized 1,657 884 1,237 1,256 685 551 5,528 17 11,815 Total commercial and industrial 67,219 16,077 21,790 8,656 4,482 14,536 216,980 696 350,436 Real estate mortgage Pass 38,196 15,929 19,013 12,618 7,451 16,026 5,411 3 114,647 Criticized 3,462 1,119 2,975 1,834 875 2,421 400 — 13,086 Total real estate mortgage 41,658 17,048 21,988 14,452 8,326 18,447 5,811 3 127,733 Real estate construction Pass 5,895 4,058 4,549 2,167 379 329 1,042 2 18,421 Criticized 510 266 586 234 68 7 — — 1,671 Total real estate construction 6,405 4,324 5,135 2,401 447 336 1,042 2 20,092 Lease financing Pass 4,100 3,012 2,547 1,373 838 1,805 — — 13,675 Criticized 284 246 282 184 86 102 — — 1,184 Total lease financing 4,384 3,258 2,829 1,557 924 1,907 — — 14,859 Total commercial loans $ 119,666 40,707 51,742 27,066 14,179 35,226 223,833 701 513,120 Term loans by origination year Revolving loans Revolving loans converted to term loans Total 2020 2019 2018 2017 2016 Prior December 31, 2020 Commercial and industrial Pass $ 56,915 34,040 15,936 7,274 4,048 4,738 177,107 997 301,055 Criticized 1,404 1,327 1,357 972 672 333 11,534 151 17,750 Total commercial and industrial 58,319 35,367 17,293 8,246 4,720 5,071 188,641 1,148 318,805 Real estate mortgage Pass 22,444 26,114 18,679 11,113 11,582 14,663 5,152 6 109,753 Criticized 2,133 2,544 1,817 1,287 1,625 2,082 479 — 11,967 Total real estate mortgage 24,577 28,658 20,496 12,400 13,207 16,745 5,631 6 121,720 Real estate construction Pass 5,242 6,574 4,771 1,736 477 235 1,212 3 20,250 Criticized 449 452 527 4 113 10 — — 1,555 Total real estate construction 5,691 7,026 5,298 1,740 590 245 1,212 3 21,805 Lease financing Pass 3,970 3,851 2,176 1,464 1,199 1,924 — — 14,584 Criticized 308 433 372 197 108 85 — — 1,503 Total lease financing 4,278 4,284 2,548 1,661 1,307 2,009 — — 16,087 Total commercial loans $ 92,865 75,335 45,635 24,047 19,824 24,070 195,484 1,157 478,417 Table 4.8 provides past due information for commercial loans, which we monitor as part of our credit risk management practices; however, delinquency is not a primary credit quality indicator for commercial loans. Payment deferral activities instituted in response to the COVID-19 pandemic could continue to delay the recognition of delinquencies for customers who otherwise would have moved into past due status. Table 4.8: Commercial Loan Categories by Delinquency Status (in millions) Commercial Real Real Lease Total December 31, 2021 By delinquency status: Current-29 days past due (DPD) and still accruing $ 348,033 126,184 19,900 14,568 508,685 30-89 DPD and still accruing 1,217 285 179 143 1,824 90+ DPD and still accruing 206 29 — — 235 Nonaccrual loans 980 1,235 13 148 2,376 Total commercial loans $ 350,436 127,733 20,092 14,859 513,120 December 31, 2020 By delinquency status: Current-29 DPD and still accruing $ 315,493 119,561 21,532 15,595 472,181 30-89 DPD and still accruing 575 347 224 233 1,379 90+ DPD and still accruing 39 38 1 — 78 Nonaccrual loans 2,698 1,774 48 259 4,779 Total commercial loans $ 318,805 121,720 21,805 16,087 478,417 CONSUMER CREDIT QUALITY INDICATORS We have various classes of consumer loans that present unique credit risks. Loan delinquency, FICO credit scores and loan-to-value (LTV) for residential mortgage loans are the primary credit quality indicators that we monitor and utilize in our evaluation of the appropriateness of the ACL for the consumer loan portfolio segment. Many of our loss estimation techniques used for the ACL for loans rely on delinquency-based models; therefore, delinquency is an important indicator of credit quality in the establishment of our ACL for consumer loans. Table 4.9 provides the outstanding balances of our consumer loan portfolio by delinquency status. Credit quality information is provided with the year of origination for term loans. Revolving loans may convert to term loans as a result of a contractual provision in the original loan agreement or if modified in a TDR. The revolving loans converted to term loans in the credit card loan category represent credit card loans with modified terms that require payment over a specific term. Payment deferral activities instituted in response to the COVID-19 pandemic could continue to delay the recognition of delinquencies for customers who otherwise would have moved into past due status. Table 4.9: Consumer Loan Categories by Delinquency Status and Vintage Term loans by origination year Revolving loans Revolving loans converted to term loans (in millions) 2021 2020 2019 2018 2017 Prior Total December 31, 2021 Residential mortgage – first lien By delinquency status: Current-29 DPD $ 69,994 41,527 24,887 7,660 13,734 61,576 5,248 1,673 226,299 30-59 DPD 129 27 30 12 24 418 14 29 683 60-89 DPD 10 7 2 — 3 126 7 15 170 90-119 DPD — 1 1 1 5 53 4 9 74 120-179 DPD 1 16 2 2 1 63 4 14 103 180+ DPD — 62 72 71 92 1,294 36 156 1,783 Government insured/guaranteed loans (1) 14 134 209 349 364 12,088 — — 13,158 Total residential mortgage – first lien 70,148 41,774 25,203 8,095 14,223 75,618 5,313 1,896 242,270 Residential mortgage – junior lien By delinquency status: Current-29 DPD 28 20 30 26 21 700 10,883 4,426 16,134 30-59 DPD — — — — 1 10 29 46 86 60-89 DPD — — — — — 4 10 21 35 90-119 DPD — — — 1 — 3 4 12 20 120-179 DPD — — — — — 5 7 14 26 180+ DPD — — 1 — — 40 59 217 317 Total residential mortgage – junior lien 28 20 31 27 22 762 10,992 4,736 16,618 Credit cards By delinquency status: Current-29 DPD — — — — — — 37,686 192 37,878 30-59 DPD — — — — — — 176 7 183 60-89 DPD — — — — — — 118 5 123 90-119 DPD — — — — — — 98 5 103 120-179 DPD — — — — — — 165 1 166 180+ DPD — — — — — — — — — Total credit cards — — — — — — 38,243 210 38,453 Auto By delinquency status: Current-29 DPD 29,246 12,412 8,476 3,271 1,424 714 — — 55,543 30-59 DPD 220 193 165 81 46 57 — — 762 60-89 DPD 69 67 53 25 14 21 — — 249 90-119 DPD 31 27 22 9 6 8 — — 103 120-179 DPD — 1 1 — — — — — 2 180+ DPD — — — — — — — — — Total auto 29,566 12,700 8,717 3,386 1,490 800 — — 56,659 Other consumer By delinquency status: Current-29 DPD 2,221 716 703 203 107 125 23,988 143 28,206 30-59 DPD 3 2 3 1 — 2 10 4 25 60-89 DPD 2 1 2 1 — 1 5 1 13 90-119 DPD 1 1 2 1 — — 4 — 9 120-179 DPD — — — — — — 8 2 10 180+ DPD — — — — — 1 1 9 11 Total other consumer 2,227 720 710 206 107 129 24,016 159 28,274 Total consumer loans $ 101,969 55,214 34,661 11,714 15,842 77,309 78,564 7,001 382,274 (continued on following page) (continued from previous page) Term loans by origination year Revolving loans Revolving loans converted to term loans (in millions) 2020 2019 2018 2017 2016 Prior Total December 31, 2020 Residential mortgage – first lien By delinquency status: Current-29 DPD $ 53,298 43,297 14,761 24,619 30,533 67,960 6,762 1,719 242,949 30-59 DPD 111 76 36 67 79 750 52 66 1,237 60-89 DPD 88 10 6 12 13 305 56 68 558 90-119 DPD 232 11 5 8 7 197 26 33 519 120-179 DPD 3 4 1 3 5 151 17 29 213 180+ DPD 3 1 4 11 15 758 21 145 958 Government insured/guaranteed loans (1) 215 639 904 1,076 2,367 25,039 — — 30,240 Total residential mortgage – first lien 53,950 44,038 15,717 25,796 33,019 95,160 6,934 2,060 276,674 Residential mortgage – junior lien By delinquency status: Current-29 DPD 22 39 39 37 31 1,115 15,366 5,434 22,083 30-59 DPD — — 1 1 — 22 113 160 297 60-89 DPD — — 1 — — 11 154 271 437 90-119 DPD — — — 1 — 7 45 84 137 120-179 DPD — — — — — 9 36 77 122 180+ DPD — — — — 1 25 29 155 210 Total residential mortgage – junior lien 22 39 41 39 32 1,189 15,743 6,181 23,286 Credit cards By delinquency status: Current-29 DPD — — — — — — 35,612 255 35,867 30-59 DPD — — — — — — 243 12 255 60-89 DPD — — — — — — 167 10 177 90-119 DPD — — — — — — 144 10 154 120-179 DPD — — — — — — 208 3 211 180+ DPD — — — — — — — — — Total credit cards — — — — — — 36,374 290 36,664 Auto By delinquency status: Current-29 DPD 19,625 14,561 6,307 3,459 2,603 697 — — 47,252 30-59 DPD 120 183 114 80 107 46 — — 650 60-89 DPD 32 60 36 25 35 16 — — 204 90-119 DPD 13 26 14 9 12 6 — — 80 120-179 DPD — 1 — — — — — — 1 180+ DPD — — — — — — — — — Total auto 19,790 14,831 6,471 3,573 2,757 765 — — 48,187 Other consumer By delinquency status: Current-29 DPD 1,406 1,383 577 261 59 193 20,246 162 24,287 30-59 DPD 2 7 5 2 1 3 19 10 49 60-89 DPD 1 5 3 1 1 1 10 6 28 90-119 DPD 1 4 2 1 — 1 8 3 20 120-179 DPD — — — — — — 10 4 14 180+ DPD — — — — — 2 3 6 11 Total other consumer 1,410 1,399 587 265 61 200 20,296 191 24,409 Total consumer loans $ 75,172 60,307 22,816 29,673 35,869 97,314 79,347 8,722 409,220 (1) Represents loans whose repayments are predominantly insured by the Federal Housing Administration (FHA) or guaranteed by the Department of Veterans Affairs (VA). Loans insured/guaranteed by the FHA/VA and 90+ DPD totaled $5.7 billion and $11.1 billion at December 31, 2021, and December 31, 2020, respectively. Of the $2.7 billion of consumer loans not government insured/guaranteed that are 90 days or more past due at December 31, 2021, $424 million was accruing, compared with $2.7 billion past due and $612 million accruing at December 31, 2020. We obtain Fair Isaac Corporation (FICO) scores at loan origination and the scores are generally updated at least quarterly, except in limited circumstances, including compliance with the Fair Credit Reporting Act (FCRA). FICO scores are not available for certain loan types or may not be required if we deem it unnecessary due to strong collateral and other borrower attributes. Substantially all loans not requiring a FICO score are securities-based loans originated by our retail brokerage business. Table 4.10 provides the outstanding balances of our consumer loan portfolio by FICO score. Substantially all of the scored consumer portfolio has an updated FICO score of 680 or above. Table 4.10: Consumer Loan Categories by FICO and Vintage Term loans by origination year Revolving loans Revolving loans converted to term loans (in millions) 2021 2020 2019 2018 2017 Prior Total December 31, 2021 By FICO: Residential mortgage – first lien 800+ $ 35,935 27,396 16,583 5,153 9,430 37,495 2,554 469 135,015 760-799 23,645 9,814 5,412 1,464 2,485 10,509 1,073 265 54,667 720-759 7,842 3,083 1,980 642 1,137 6,277 646 238 21,845 680-719 1,986 876 645 283 501 3,682 393 206 8,572 640-679 449 233 187 89 129 1,851 188 146 3,272 600-639 101 63 46 31 41 1,035 102 89 1,508 < 600 15 13 24 19 41 1,083 114 124 1,433 No FICO available 161 162 117 65 95 1,598 243 359 2,800 Government insured/guaranteed loans (1) 14 134 209 349 364 12,088 — — 13,158 Total residential mortgage – first lien 70,148 41,774 25,203 8,095 14,223 75,618 5,313 1,896 242,270 Residential mortgage – junior lien 800+ — — — — — 188 5,512 1,481 7,181 760-799 — — — — — 110 2,154 828 3,092 720-759 — — — — — 130 1,462 790 2,382 680-719 — — — — — 118 881 633 1,632 640-679 — — — — — 65 325 338 728 600-639 — — — — — 39 160 208 407 < 600 — — — — — 43 164 215 422 No FICO available 28 20 31 27 22 69 334 243 774 Total residential mortgage – junior lien 28 20 31 27 22 762 10,992 4,736 16,618 Credit card 800+ — — — — — — 4,247 1 4,248 760-799 — — — — — — 6,053 7 6,060 720-759 — — — — — — 8,475 26 8,501 680-719 — — — — — — 9,136 50 9,186 640-679 — — — — — — 5,850 47 5,897 600-639 — — — — — — 2,298 31 2,329 < 600 — — — — — — 2,067 47 2,114 No FICO available — — — — — — 117 1 118 Total credit card — — — — — — 38,243 210 38,453 Auto 800+ 4,688 1,983 1,680 690 318 108 — — 9,467 760-799 4,967 2,123 1,586 586 234 87 — — 9,583 720-759 4,789 2,104 1,503 583 241 106 — — 9,326 680-719 5,005 2,282 1,441 526 218 111 — — 9,583 640-679 4,611 1,824 1,025 369 160 99 — — 8,088 600-639 3,118 1,114 617 243 117 92 — — 5,301 < 600 2,372 1,236 853 376 193 187 — — 5,217 No FICO available 16 34 12 13 9 10 — — 94 Total auto 29,566 12,700 8,717 3,386 1,490 800 — — 56,659 Other consumer 800+ 450 162 128 34 8 47 1,343 22 2,194 760-799 502 147 117 33 7 22 819 19 1,666 720-759 461 134 115 38 9 18 714 22 1,511 680-719 349 95 99 37 9 15 630 22 1,256 640-679 170 44 55 21 6 8 328 17 649 600-639 42 13 19 9 3 4 117 9 216 < 600 18 12 22 11 3 5 114 12 197 No FICO available 235 113 155 23 62 10 1,236 36 1,870 FICO not required — — — — — — 18,715 — 18,715 Total other consumer 2,227 720 710 206 107 129 24,016 159 28,274 Total consumer loans $ 101,969 55,214 34,661 11,714 15,842 77,309 78,564 7,001 382,274 (continued on following page) (continued from previous page) Term loans by origination year Revolving loans Revolving loans converted to term loans (in millions) 2020 2019 2018 2017 2016 Prior Total December 31, 2020 By FICO: Residential mortgage – first lien 800+ $ 29,365 28,652 9,911 17,416 22,215 40,440 3,391 493 151,883 760-799 17,154 9,866 2,908 4,380 4,955 10,843 1,361 274 51,741 720-759 5,274 3,290 1,189 1,829 2,106 7,001 879 265 21,833 680-719 1,361 1,084 490 678 831 4,403 520 221 9,588 640-679 376 287 148 192 226 2,385 241 154 4,009 600-639 55 56 44 56 92 1,429 127 106 1,965 < 600 14 29 36 44 66 1,789 162 175 2,315 No FICO available 136 135 87 125 161 1,831 253 372 3,100 Government insured/guaranteed loans (1) 215 639 904 1,076 2,367 25,039 — — 30,240 Total residential mortgage – first lien 53,950 44,038 15,717 25,796 33,019 95,160 6,934 2,060 276,674 Residential mortgage – junior lien 800+ — — — — — 293 7,973 1,819 10,085 760-799 — — — — — 177 3,005 1,032 4,214 720-759 — — — — — 207 2,093 1,034 3,334 680-719 — — — — — 183 1,233 854 2,270 640-679 — — — — — 103 503 493 1,099 600-639 — — — — — 67 241 299 607 < 600 — — — — — 76 254 374 704 No FICO available 22 39 41 39 32 83 441 276 973 Total residential mortgage – junior lien 22 39 41 39 32 1,189 15,743 6,181 23,286 Credit card 800+ — — — — — — 3,860 1 3,861 760-799 — — — — — — 5,438 7 5,445 720-759 — — — — — — 7,897 29 7,926 680-719 — — — — — — 8,854 60 8,914 640-679 — — — — — — 5,657 64 5,721 600-639 — — — — — — 2,242 46 2,288 < 600 — — — — — — 2,416 82 2,498 No FICO available — — — — — — 10 1 11 Total credit card — — — — — — 36,374 290 36,664 Auto 800+ 2,875 2,606 1,211 731 452 104 — — 7,979 760-799 3,036 2,662 1,122 579 349 81 — — 7,829 720-759 3,162 2,514 1,095 576 395 98 — — 7,840 680-719 3,534 2,542 1,066 545 400 105 — — 8,192 640-679 3,381 1,948 763 395 334 94 — — 6,915 600-639 2,208 1,165 479 274 276 87 — — 4,489 < 600 1,581 1,357 730 463 533 186 — — 4,850 No FICO available 13 37 5 10 18 10 — — 93 Total auto 19,790 14,831 6,471 3,573 2,757 765 — — 48,187 Other consumer 800+ 353 287 94 35 10 71 2,249 21 3,120 760-799 342 279 93 29 10 34 1,110 16 1,913 720-759 262 258 107 35 11 30 915 26 1,644 680-719 156 213 99 36 11 24 798 31 1,368 640-679 71 112 59 21 7 10 415 23 718 600-639 18 36 22 9 4 8 151 13 261 < 600 13 41 30 12 5 7 161 18 287 No FICO available 195 173 83 88 3 16 1,248 43 1,849 FICO not required — — — — — — 13,249 — 13,249 Total other consumer 1,410 1,399 587 265 61 200 20,296 191 24,409 Total consumer loans $ 75,172 60,307 22,816 29,673 35,869 97,314 79,347 8,722 409,220 (1) Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA. LTV refers to the ratio comparing the loan’s unpaid principal balance to the property’s collateral value. Combined LTV (CLTV) refers to the combination of first lien mortgage and junior lien mortgage (including unused line amounts for credit line products) ratios. We obtain LTVs and CLTVs using a cascade approach which first uses values provided by automated valuation models (AVMs) for the property. If an AVM is not available, then the value is estimated using the original appraised value adjusted by the change in Home Price Index (HPI) for the property location. If an HPI is not available, the original appraised value is used. The HPI value is normally the only method considered for high value properties, generally with an original value of $1 million or more, as the AVM values have proven less accurate for these properties. Generally, we obtain available LTVs and CLTVs on a quarterly basis. Certain loans do not have an LTV or CLTV due to a lack of industry data availability and portfolios acquired from or serviced by other institutions. Table 4.11 shows the most updated LTV and CLTV distribution of the residential mortgage – first lien and residential mortgage – junior lien loan portfolios. Table 4.11: Consumer Loan Categories by LTV/CLTV and Vintage Term loans by origination year Revolving loans Revolving loans converted to term loans (in millions) 2021 2020 2019 2018 2017 Prior Total December 31, 2021 Residential mortgage – first lien By LTV: 0-60% $ 26,618 22,882 16,063 5,310 11,030 57,880 4,348 1,644 145,775 60.01-80% 42,893 18,188 8,356 2,234 2,647 5,017 674 188 80,197 80.01-100% 486 437 474 147 134 339 157 42 2,216 100.01-120% (1) 10 31 24 11 7 48 33 8 172 > 120% (1) 5 10 10 4 3 35 14 3 84 No LTV available 122 92 67 40 38 211 87 11 668 Government insured/guaranteed loans (2) 14 134 209 349 364 12,088 — — 13,158 Total residential mortgage – first lien 70,148 41,774 25,203 8,095 14,223 75,618 5,313 1,896 242,270 Residential mortgage – junior lien By CLTV: 0-60% — — — — — 475 7,949 3,588 12,012 60.01-80% — — — — — 172 2,329 823 3,324 80.01-100% — — — — — 55 554 241 850 100.01-120% (1) — — — — — 13 104 42 159 > 120% (1) — — — — — 3 35 13 51 No CLTV available 28 20 31 27 22 44 21 29 222 Total residential mortgage – junior lien 28 20 31 27 22 762 10,992 4,736 16,618 Total $ 70,176 41,794 25,234 8,122 14,245 76,380 16,305 6,632 258,888 Term loans by origination year Revolving loans Revolving loans converted to term loans 2020 2019 2018 2017 2016 Prior Total December 31, 2020 Residential mortgage – first lien By LTV: 0-60% $ 16,582 15,449 6,065 13,190 21,097 59,291 4,971 1,587 138,232 60.01-80% 34,639 24,736 7,724 10,745 8,970 9,333 1,323 326 97,796 80.01-100% 2,332 2,975 900 654 441 1,003 425 100 8,830 100.01-120% (1) 41 106 45 40 41 168 117 26 584 > 120% (1) 31 41 16 19 16 78 44 8 253 No LTV available 110 92 63 72 87 248 54 13 739 Government insured/guaranteed loans (2) 215 639 904 1,076 2,367 25,039 — — 30,240 Total residential mortgage – first lien 53,950 44,038 15,717 25,796 33,019 95,160 6,934 2,060 276,674 Residential mortgage – junior lien By CLTV: 0-60% — — — — — 548 8,626 3,742 12,916 60.01-80% — — — — — 335 5,081 1,554 6,970 80.01-100% — — — — — 187 1,507 641 2,335 100.01-120% (1) — — — — — 59 376 156 591 > 120% (1) — — — — — 15 128 50 193 No CLTV available 22 39 41 39 32 45 25 38 281 Total residential mortgage – junior lien 22 39 41 39 32 1,189 15,743 6,181 23,286 Total $ 53,972 44,077 15,758 25,835 33,051 96,349 22,677 8,241 299,960 (1) Reflects total loan balances with LTV/CLTV amounts in excess of 100%. In the event of default, the loss content would generally be limited to only the amount in excess of 100% LTV/CLTV. (2) Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA. NONACCRUAL LOANS Table 4.12 provides loans on nonaccrual status. In connection with our |