Citizens Financial (CFG) 10-Q 6 Aug 24 2024 Q2 Quarterly report Financial data

Cover Page

Cover Page - shares	6 Months Ended
	Jun. 30, 2024	Jul. 26, 2024
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jun. 30, 2024
Document Transition Report	false
Entity File Number	001-36636
Entity Registrant Name	CITIZENS FINANCIAL GROUP INC/RI
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	05-0412693
Entity Address, Address Line One	One Citizens Plaza
Entity Address, City or Town	Providence
Entity Address, State or Province	RI
Entity Address, Postal Zip Code	02903
City Area Code	203
Local Phone Number	900-6715
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		448,300,466
Entity Central Index Key	0000759944
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q2
Current Fiscal Year End Date	--12-31
Common Stock
Entity Information [Line Items]
Title of 12(b) Security	Common stock, $0.01 par value per share
Trading Symbol	CFG
Security Exchange Name	NYSE
Series E
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E
Trading Symbol	CFG PrE
Security Exchange Name	NYSE
Series H
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 7.375% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series H
Trading Symbol	CFG PrH
Security Exchange Name	NYSE

CONSOLIDATED BALANCE SHEETS (UN

CONSOLIDATED BALANCE SHEETS (UNAUDITED) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
ASSETS:
Cash and due from banks	[1]	$ 1,191	$ 1,794
Interest-bearing cash and due from banks		10,580	9,834
Interest-bearing deposits in banks	[1]	559	405
Debt securities available for sale, at fair value (including $68 and $110 pledged to creditors, respectively)	[2]	31,938	29,777
Debt securities held to maturity (fair value of $7,924 and $8,350, respectively, and including $175 and $204 pledged to creditors, respectively)	[2]	8,895	9,184
Loans held for sale, at fair value		591	676
Other loans held for sale		92	103
Loans and leases		141,842	145,959
Less: Allowance for loan and lease losses		(2,125)	(2,098)
Net loans and leases	[1]	139,717	143,861
Derivative assets		367	440
Premises and equipment, net		863	895
Bank-owned life insurance		3,325	3,291
Goodwill		8,187	8,188
Other intangible assets	[3]	139	157
Other assets	[1]	13,494	13,359
TOTAL ASSETS		219,938	221,964
Deposits:
Noninterest-bearing		36,927	37,107
Interest-bearing		139,425	140,235
Total deposits		176,352	177,342
Short-term borrowed funds		2	505
Derivative liabilities		1,547	1,562
Long-term borrowed funds	[1]	13,082	13,467
Other liabilities	[1]	5,086	4,746
TOTAL LIABILITIES		196,069	197,622
Commitments and Contingencies (refer to Note 11)
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,150,000 and 2,050,000 shares issued and outstanding at June 30, 2024 and December 31, 2023, respectively		2,112	2,014
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 649,373,706 shares issued and 452,961,853 shares outstanding at June 30, 2024 and 647,829,720 shares issued and 466,418,055 shares outstanding at December 31, 2023		6	6
Additional paid-in capital		22,299	22,250
Retained earnings		10,079	9,816
Treasury stock, at cost, 196,411,853 and 181,411,665 shares at June 30, 2024 and December 31, 2023, respectively		(6,492)	(5,986)
Accumulated other comprehensive income (loss)		(4,135)	(3,758)
TOTAL STOCKHOLDERS’ EQUITY		23,869	24,342
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$ 219,938	$ 221,964
[1]Includes amounts in consolidated VIEs. See Note 6 for additional information.[2]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.[3]Excludes MSRs, which are reported in Other assets.

CONSOLIDATED BALANCE SHEETS (_2

CONSOLIDATED BALANCE SHEETS (UNAUDITED) (Parenthetical) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
ASSETS:
Fair Value	[1]	$ 31,938	$ 29,777
Securities held-to-maturity, fair value		7,924	8,350
Asset-backed investments included in HTM securities	[1]	$ 8,895	$ 9,184
Preferred stock:
Preferred stock, par value (in dollars per share)		$ 25	$ 25
Preferred stock, authorized (in shares)		100,000,000	100,000,000
Preferred stock, issued (in shares)		2,150,000	2,050,000
Preferred stock, outstanding (in shares)		2,150,000	2,050,000
Common stock:
Common stock, par value (in dollars per share)		$ 0.01	$ 0.01
Common stock, authorized (in shares)		1,000,000,000	1,000,000,000
Common stock, issued (in shares)		649,373,706	647,829,720
Common stock, outstanding (in shares)		452,961,853	466,418,055
Treasury stock (in shares)		196,411,853	181,411,665
Asset Pledged as Collateral
ASSETS:
Fair Value		$ 68	$ 110
Asset-backed investments included in HTM securities		$ 175	$ 204
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

CONSOLIDATED STATEMENTS OF OPER

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) - USD ($) $ in Millions		3 Months Ended		6 Months Ended
		Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
INTEREST INCOME:
Interest and fees on loans and leases		$ 2,011	$ 2,132	$ 4,062	$ 4,179
Interest and fees on loans held for sale		13	20	27	35
Interest and fees on other loans held for sale		4	12	10	17
Investment securities		417	267	816	533
Interest-bearing deposits in banks		130	100	270	169
Total interest income		2,575	2,531	5,185	4,933
INTEREST EXPENSE:
Deposits		965	723	1,952	1,273
Short-term borrowed funds		4	22	11	28
Long-term borrowed funds		196	198	370	401
Total interest expense		1,165	943	2,333	1,702
Net interest income		1,410	1,588	2,852	3,231
Provision (benefit) for credit losses		182	176	353	344
Net interest income after provision (benefit) for credit losses		1,228	1,412	2,499	2,887
NONINTEREST INCOME:
Service charges and fees		106	101	202	201
Capital markets fees		134	82	252	165
Card fees		92	80	178	152
Wealth fees	[1]	75	65	143	128
Mortgage banking fees		54	59	103	116
Foreign exchange and derivative products		39	44	75	92
Letter of credit and loan fees		43	43	85	83
Securities gains, net		0	9	5	14
Other income		10	23	27	40
Total noninterest income		553	506	1,070	991
NONINTEREST EXPENSE:
Salaries and employee benefits		645	615	1,336	1,273
Equipment and software		190	181	382	350
Outside services		165	177	323	353
Occupancy		113	136	227	260
Other operating expense		188	197	391	366
Total noninterest expense		1,301	1,306	2,659	2,602
Income before income tax expense		480	612	910	1,276
Income tax expense		88	134	184	287
NET INCOME		392	478	726	989
Net income available to common stockholders		$ 357	$ 444	$ 661	$ 932
Weighted-average common shares outstanding:
Basic (in Shares)		454,142,489	479,470,543	457,750,585	482,440,926
Diluted (in Shares)		456,561,022	480,975,281	460,009,546	484,252,103
Per common share information:
Basic earnings (in dollars per share)		$ 0.79	$ 0.93	$ 1.44	$ 1.93
Diluted earnings (in dollars per Share)		$ 0.78	$ 0.92	$ 1.44	$ 1.92
[1]See Note 1 for information regarding updates to the Consolidated Statements of Operations during the second quarter of 2024.

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Statement of Comprehensive Income [Abstract]
Net income	$ 392	$ 478	$ 726	$ 989
Other comprehensive income (loss):
Net unrealized derivative instruments gains (losses) arising during the periods, net of income taxes of ($48), ($175), ($193), and ($115), respectively	(129)	(505)	(534)	(332)
Reclassification adjustment for net derivative (gains) losses included in net income, net of income taxes of $62, $35, $116, and $68, respectively	170	101	319	195
Net unrealized debt securities gains (losses) arising during the periods, net of income taxes of ($9), ($80), ($65), and $29, respectively	(29)	(239)	(202)	88
Reclassification of net debt securities (gains) losses to net income, net of income taxes of $4, $7, $9, and $14, respectively	15	20	29	40
Employee benefit plans:
Actuarial gain (loss), net of income taxes of $—, $—, $1, and $—, respectively	0	0	4	0
Reclassification of actuarial (gain) loss to net income, net of income taxes of $1, $1, $2, and $2, respectively	2	3	7	6
Total other comprehensive income (loss), net of income taxes	29	(620)	(377)	(3)
Total comprehensive income (loss)	$ 421	$ (142)	$ 349	$ 986

CONSOLIDATED STATEMENTS OF CO_2

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) (Parenthetical) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Other comprehensive income (loss):
Net unrealized derivative instrument gain (loss) arising during the periods, tax	$ (48)	$ (175)	$ (193)	$ (115)
Reclassification adjustment for net derivative (gains) losses included in net income, tax	62	35	116	68
Net unrealized debt securities gains (losses) arising during the periods, tax	(9)	(80)	(65)	29
Reclassification of net debt securities (gains) loss to net income, tax	4	7	9	14
Actuarial (loss) gain, tax	0	0	1	0
Amortization of actuarial loss, tax	$ 1	$ 1	$ 2	$ 2

CONSOLIDATED STATEMENTS OF CHAN

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY (UNAUDITED) - USD ($) $ in Millions	Total	Cumulative Effect, Period of Adoption, Adjustment	Preferred Stock	Common Stock	Additional Paid-in Capital	Retained Earnings	Retained Earnings Cumulative Effect, Period of Adoption, Adjustment	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)
Beginning balance (in shares) at Dec. 31, 2022			2,000,000	492,000,000
Beginning balance at Dec. 31, 2022	$ 23,690	$ (26)	$ 2,014	$ 6	$ 22,142	$ 9,159	$ (26)	$ (5,071)	$ (4,560)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(410)					(410)
Dividends to preferred stockholders	$ (57)					(57)
Treasury stock purchased (in shares)	(19,736,783)			(20,000,000)
Treasury stock purchased	$ (656)							(656)
Share repurchase excise tax	(7)							(7)
Share-based compensation plans (in shares)				3,000,000
Share-based compensation plans	51				51
Employee stock purchase plan	14				14
Total comprehensive income (loss):
Net income	989					989
Other comprehensive income (loss)	(3)								(3)
Total comprehensive income (loss)	986					989			(3)
Ending balance (in shares) at Jun. 30, 2023			2,000,000	475,000,000
Ending balance at Jun. 30, 2023	23,585		$ 2,014	$ 6	22,207	9,655		(5,734)	(4,563)
Beginning balance (in shares) at Mar. 31, 2023			2,000,000	484,000,000
Beginning balance at Mar. 31, 2023	24,201		$ 2,014	$ 6	22,183	9,416		(5,475)	(3,943)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(205)					(205)
Dividends to preferred stockholders	(34)					(34)
Treasury stock purchased (in shares)				(10,000,000)
Treasury stock purchased	(256)							(256)
Share repurchase excise tax	(3)							(3)
Share-based compensation plans (in shares)				1,000,000
Share-based compensation plans	18				18
Employee stock purchase plan	6				6
Total comprehensive income (loss):
Net income	478					478
Other comprehensive income (loss)	(620)								(620)
Total comprehensive income (loss)	(142)					478			(620)
Ending balance (in shares) at Jun. 30, 2023			2,000,000	475,000,000
Ending balance at Jun. 30, 2023	23,585		$ 2,014	$ 6	22,207	9,655		(5,734)	(4,563)
Beginning balance (in shares) at Dec. 31, 2023			2,000,000	466,000,000
Beginning balance at Dec. 31, 2023	24,342		$ 2,014	$ 6	22,250	9,816		(5,986)	(3,758)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(391)					(391)
Dividends to preferred stockholders	(65)					(65)
Preferred stock issued	391		391
Preferred stock redemption	$ (300)		$ (293)			(7)
Treasury stock purchased (in shares)	(15,000,188)			(15,000,000)
Treasury stock purchased	$ (500)							(500)
Share repurchase excise tax	(6)							(6)
Share-based compensation plans (in shares)				2,000,000
Share-based compensation plans	36				36
Employee stock purchase plan	13				13
Total comprehensive income (loss):
Net income	726					726
Other comprehensive income (loss)	(377)								(377)
Total comprehensive income (loss)	349					726			(377)
Ending balance (in shares) at Jun. 30, 2024			2,000,000	453,000,000
Ending balance at Jun. 30, 2024	23,869		$ 2,112	$ 6	22,299	10,079		(6,492)	(4,135)
Beginning balance (in shares) at Mar. 31, 2024			2,000,000	458,000,000
Beginning balance at Mar. 31, 2024	23,761		$ 2,014	$ 6	22,272	9,923		(6,290)	(4,164)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(194)					(194)
Dividends to preferred stockholders	(35)					(35)
Preferred stock issued	391		391
Preferred stock redemption	(300)		$ (293)			(7)
Treasury stock purchased (in shares)				(6,000,000)
Treasury stock purchased	(200)							(200)
Share repurchase excise tax	(2)							(2)
Share-based compensation plans (in shares)				1,000,000
Share-based compensation plans	21				21
Employee stock purchase plan	6				6
Total comprehensive income (loss):
Net income	392					392
Other comprehensive income (loss)	29								29
Total comprehensive income (loss)	421					392			29
Ending balance (in shares) at Jun. 30, 2024			2,000,000	453,000,000
Ending balance at Jun. 30, 2024	$ 23,869		$ 2,112	$ 6	$ 22,299	$ 10,079		$ (6,492)	$ (4,135)

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) - USD ($) $ in Millions		6 Months Ended
		Jun. 30, 2024	Jun. 30, 2023
OPERATING ACTIVITIES
Net income		$ 726	$ 989
Adjustments to reconcile net income to net change due to operating activities:
Provision (benefit) for credit losses		353	344
Net change in loans held for sale, at fair value		85	(451)
Depreciation, amortization and accretion		245	230
Deferred income tax expense (benefit)		(32)	(40)
Share-based compensation		55	55
Net gain on sale of assets		(5)	(14)
Net (increase) decrease in other assets		277	(827)
Net increase (decrease) in other liabilities		(316)	990
Net change due to operating activities		1,388	1,276
Investment securities:
Purchases of debt securities available for sale		(4,487)	(3,206)
Proceeds from maturities and paydowns of debt securities available for sale		1,318	929
Proceeds from sales of debt securities available for sale		703	1,632
Proceeds from maturities and paydowns of debt securities held to maturity		324	369
Net (increase) decrease in interest-bearing deposits in banks		(154)	19
Purchases of loans		(440)	0
Sales of loans		125	2,335
Net (increase) decrease in loans and leases		3,831	2,659
Capital expenditures, net		(40)	(91)
Other		38	(5)
Net change due to investing activities		1,218	4,641
FINANCING ACTIVITIES
Net increase (decrease) in deposits		(990)	(3,057)
Net increase (decrease) in short-term borrowed funds		(503)	1,096
Proceeds from issuance of long-term borrowed funds		10,853	12,217
Repayments of long-term borrowed funds		(11,256)	(14,004)
Treasury stock purchased		(500)	(656)
Net proceeds from issuance of preferred stock		391	0
Dividends paid to common stockholders		(391)	(410)
Dividends paid to preferred stockholders		(61)	(57)
Other		(6)	(26)
Net change due to financing activities		(2,463)	(4,897)
Net change in cash and cash equivalents	[1]	143	1,020
Cash and cash equivalents at beginning of period	[1]	11,628	10,547
Cash and cash equivalents at end of period	[1]	11,771	11,567
Non-cash items:
Transfer of loans from loans held for investment to loans held for sale		215	2,401
Loans securitized and transferred to AFS securities		$ 133	$ 0
[1]Cash and cash equivalents include cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

SIGNIFICANT ACCOUNTING POLICIES

SIGNIFICANT ACCOUNTING POLICIES	6 Months Ended
	Jun. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
SIGNIFICANT ACCOUNTING POLICIES	NOTE 1 - SIGNIFICANT ACCOUNTING POLICIES Basis of Presentation The accompanying unaudited interim Consolidated Financial Statements and Notes have been prepared in accordance with the instructions for Form 10-Q and, therefore, do not include all information and notes included in annual financial statements prepared in accordance with GAAP. The Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for the fair presentation of the interim period results presented. These unaudited interim financial statements and notes should be read in conjunction with the audited Consolidated Financial Statements and Notes included in the Company’s 2023 Form 10-K. The results of operations for interim periods are not necessarily indicative of the results that may be expected for the full year. The unaudited interim Consolidated Financial Statements include the accounts of Citizens and its subsidiaries, including VIEs in which Citizens is a primary beneficiary. Investments in VIEs in which the Company does not have the ability to exercise significant influence are not consolidated. All intercompany transactions and balances have been eliminated in consolidation. During the third quarter of 2023, the Company’s indirect auto and certain purchased consumer loan portfolios were transferred from the Consumer Banking segment into a new Non-Core segment to reflect the manner in which management is currently assessing performance and allocating resources. Prior period results have been revised to conform to the new segment presentation. See Note 16 for additional information. During the first quarter of 2024, the Company modified the presentation of its loans and leases portfolio to include leases in the commercial and industrial financing receivable class. Prior period results have been revised to conform to the new presentation. See Notes 3 and 4 for additional information relative to the Company’s loans and leases portfolio. Effective for the second quarter of 2024, Trust and investment services fees was renamed to Wealth fees in the Consolidated Statements of Operations to better reflect the broad range of wealth-related management fees and services provided to customers. Use of Estimates The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change include the determination of the ACL, fair value measurements and the evaluation and measurement of goodwill impairment. Significant Accounting Policies For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2023 Form 10-K.

SECURITIES

SECURITIES	6 Months Ended
	Jun. 30, 2024
Investments, Debt and Equity Securities [Abstract]
SECURITIES	NOTE 2 - SECURITIES The following table presents the major components of securities at amortized cost and fair value: June 30, 2024 December 31, 2023 (dollars in millions) Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. Treasury and other $5,198 $5 ($191) $5,012 $4,493 $26 ($139) $4,380 State and political subdivisions 1 — — 1 1 — — 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 28,568 30 (2,220) 26,378 26,289 45 (1,857) 24,477 Other/non-agency 274 — (21) 253 279 — (24) 255 Total mortgage-backed securities 28,842 30 (2,241) 26,631 26,568 45 (1,881) 24,732 Collateralized loan obligations 293 1 — 294 667 — (3) 664 Total debt securities available for sale, at fair value $34,334 $36 ($2,432) $31,938 $31,729 $71 ($2,023) $29,777 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities $8,447 $— ($957) $7,490 $8,696 $9 ($818) $7,887 Total mortgage-backed securities 8,447 — (957) 7,490 8,696 9 (818) 7,887 Asset-backed securities 448 1 (15) 434 488 — (25) 463 Total debt securities held to maturity $8,895 $1 ($972) $7,924 $9,184 $9 ($843) $8,350 Equity securities, at cost (2) $731 $— $— $731 $869 $— $— $869 Equity securities, at fair value (2) 192 — — 192 173 — — 173 (1) Excludes portfolio level basis adjustments of $(113) million and $60 million, respectively, for securities designated in active fair value hedge relationships at June 30, 2024 and December 31, 2023. (2) Included in other assets in the Consolidated Balance Sheets. Accrued interest receivable on debt securities totaled $138 million and $125 million as of June 30, 2024 and December 31, 2023, respectively, and is included in other assets in the Consolidated Balance Sheets. The following table presents the amortized cost and fair value of debt securities by contractual maturity as of June 30, 2024. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties. Distribution of Maturities (dollars in millions) 1 Year or Less After 1 Year through 5 Years After 5 Years through 10 Years After 10 Years Total Amortized cost: U.S. Treasury and other $— $3,604 $1,594 $— $5,198 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 1,868 1,964 24,736 28,568 Other/non-agency — — — 274 274 Collateralized loan obligations — — 59 234 293 Total debt securities available for sale — 5,472 3,617 25,245 34,334 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 8,447 8,447 Asset-backed securities — 448 — — 448 Total debt securities held to maturity — 448 — 8,447 8,895 Total amortized cost of debt securities $— $5,920 $3,617 $33,692 $43,229 Fair value: U.S. Treasury and other $— $3,427 $1,585 $— $5,012 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 1,774 1,857 22,747 26,378 Other/non-agency — — — 253 253 Collateralized loan obligations — — 59 235 294 Total debt securities available for sale — 5,201 3,501 23,236 31,938 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 7,490 7,490 Asset-backed securities — 434 — — 434 Total debt securities held to maturity — 434 — 7,490 7,924 Total fair value of debt securities $— $5,635 $3,501 $30,726 $39,862 Taxable interest income from investment securities as presented in the Consolidated Statements of Operations was $417 million and $267 million for the three months ended June 30, 2024 and 2023, respectively, and $816 million and $533 million for the six months ended June 30, 2024 and 2023, respectively. The following table presents realized gains and losses on the sale of securities: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Gains $— $9 $5 $18 Losses — — — (4) Securities gains, net $— $9 $5 $14 The following table presents the amortized cost and fair value of debt securities pledged: June 30, 2024 December 31, 2023 (dollars in millions) Amortized Cost Fair Value Amortized Cost Fair Value Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law $7,527 $6,959 $5,619 $5,305 Pledged as collateral for FHLB borrowing capacity 238 218 242 220 Pledged against repurchase agreements — — — — The Company enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds in the Company’s Consolidated Balance Sheets. The Company recognized no offsetting short-term receivables or payables associated with security repurchase agreements as of June 30, 2024 or December 31, 2023. Securitizations of mortgage loans retained in the investment portfolio were $133 million for the three and six months ended June 30, 2024. There were no securitizations of mortgage loans retained in the investment portfolio for the three and six months ended June 30, 2023. Impairment The Company evaluated its existing HTM portfolio as of June 30, 2024 and concluded that 95% of HTM securities met the zero expected credit loss criteria and, therefore, no ACL was recognized. Lifetime expected credit losses on the remainder of the HTM portfolio were determined to be insignificant based on the modeling of the Company’s credit loss position in the securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at June 30, 2024. The following tables present AFS debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position: June 30, 2024 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $1,260 ($14) $3,209 ($177) $4,469 ($191) State and political subdivisions — — 1 — 1 — Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 5,990 (56) 16,462 (2,164) 22,452 (2,220) Other/non-agency — — 253 (21) 253 (21) Total mortgage-backed securities 5,990 (56) 16,715 (2,185) 22,705 (2,241) Collateralized loan obligations — — 10 — 10 — Total $7,250 ($70) $19,935 ($2,362) $27,185 ($2,432) December 31, 2023 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $49 $— $3,245 ($139) $3,294 ($139) Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 2,939 (24) 16,398 (1,833) 19,337 (1,857) Other/non-agency — — 255 (24) 255 (24) Total mortgage-backed securities 2,939 (24) 16,653 (1,857) 19,592 (1,881) Collateralized loan obligations 56 — 607 (3) 663 (3) Total $3,044 ($24) $20,505 ($1,999) $23,549 ($2,023)

LOANS AND LEASES

LOANS AND LEASES	6 Months Ended
	Jun. 30, 2024
Receivables [Abstract]
LOANS AND LEASES	NOTE 3 - LOANS AND LEASES Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans. The following table presents loans and leases, excluding LHFS: (dollars in millions) June 30, 2024 December 31, 2023 Commercial and industrial $43,623 $44,974 Commercial real estate 28,311 29,471 Total commercial 71,934 74,445 Residential mortgages 31,890 31,332 Home equity 15,534 15,040 Automobile 6,383 8,258 Education 11,265 11,834 Other retail 4,836 5,050 Total retail 69,908 71,514 Total loans and leases $141,842 $145,959 Accrued interest receivable on loans and leases held for investment totaled $858 million and $875 million as of June 30, 2024 and December 31, 2023, respectively, and is included in other assets in the Consolidated Balance Sheets. Loans pledged as collateral for FHLB borrowing capacity, primarily residential mortgages and home equity products, totaled $36.5 billion and $36.0 billion at June 30, 2024 and December 31, 2023, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, commercial and industrial, and commercial real estate loans, and totaled $28.0 billion and $31.9 billion at June 30, 2024 and December 31, 2023, respectively. Interest income on direct financing and sales-type leases is reported within interest and fees on loans and leases in the Consolidated Statements of Operations, and was $9 million and $12 million for the three months ended June 30, 2024 and 2023, respectively. For the six months ended June 30, 2024 and 2023, this interest income was $20 million and $24 million, respectively. The following table presents the composition of LHFS: June 30, 2024 December 31, 2023 (dollars in millions) Residential Mortgages (1) Commercial (2) Total Residential Mortgages (1) Commercial (2) Total Loans held for sale at fair value $519 $72 $591 $614 $62 $676 Other loans held for sale 39 53 92 — 103 103 (1) Residential mortgage LHFS at fair value are originated for sale. (2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS primarily consist of loans associated with the Company’s syndication business.

CREDIT QUALITY AND THE ALLOWANC

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES	6 Months Ended
	Jun. 30, 2024
Receivables [Abstract]
CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES	NOTE 4 - CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES Allowance for Credit Losses The Company’s estimate of expected credit losses in its loan and lease portfolios is recorded in the ACL and considers extensive historical loss experience, including the impact of loss mitigation and restructuring programs that the Company offers to borrowers experiencing financial difficulty, as well as projected loss severity as a result of loan default. For a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2023, see Note 6 in the Company’s 2023 Form 10-K. There were no significant changes to the ACL reserve methodology during the six months ended June 30, 2024. The following table presents a summary of changes in the ACL for the three and six months ended June 30, 2024: Three Months Ended June 30, 2024 Six Months Ended June 30, 2024 (dollars in millions) Commercial Retail Total Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,234 $852 $2,086 $1,250 $848 $2,098 Charge-offs (100) (123) (223) (202) (252) (454) Recoveries 4 35 39 21 68 89 Net charge-offs (96) (88) (184) (181) (184) (365) Provision expense (benefit) for loans and leases 144 79 223 213 179 392 Allowance for loan and lease losses, end of period 1,282 843 2,125 1,282 843 2,125 Allowance for unfunded lending commitments, beginning of period 191 31 222 175 45 220 Provision expense (benefit) for unfunded lending commitments (44) 3 (41) (28) (11) (39) Allowance for unfunded lending commitments, end of period 147 34 181 147 34 181 Total allowance for credit losses, end of period $1,429 $877 $2,306 $1,429 $877 $2,306 During the six months ended June 30, 2024, net charge-offs of $365 million and a provision for expected credit losses of $353 million resulted in an decrease of $12 million to the ACL. As of June 30, 2024, the ACL economic forecast over a two-year reasonable and supportable period was consistent with December 31, 2023, with peak unemployment of approximately 5.0% and start-to-trough real GDP decline of approximately 0.4%. These forecasts reflect a mild recession over the two-year reasonable and supportable period. The following table presents a summary of changes in the ACL for the three and six months ended June 30, 2023: Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 (dollars in millions) Commercial Retail Total Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,111 $906 $2,017 $1,060 $923 $1,983 Charge-offs (79) (110) (189) (138) (222) (360) Recoveries 3 34 37 10 65 75 Net charge-offs (76) (76) (152) (128) (157) (285) Provision expense (benefit) for loans and leases 122 57 179 225 121 346 Allowance for loan and lease losses, end of period 1,157 887 2,044 1,157 887 2,044 Allowance for unfunded lending commitments, beginning of period 215 43 258 207 50 257 Provision expense (benefit) for unfunded lending commitments (2) (1) (3) 6 (8) (2) Allowance for unfunded lending commitments, end of period 213 42 255 213 42 255 Total allowance for credit losses, end of period $1,370 $929 $2,299 $1,370 $929 $2,299 Credit Quality Indicators The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. Renewals are categorized as new credit decisions and reflect the renewal date as the vintage date, except for renewals of loans modified for borrowers experiencing financial difficulty, or FDMs, which are presented in the original vintage. Citizens utilizes internal risk ratings to monitor credit quality for commercial loans and leases. For more information on these ratings see Note 6 in the Company’s 2023 Form 10-K. The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of June 30, 2024: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $2,807 $3,159 $5,507 $4,190 $1,176 $2,581 $21,128 $77 $40,625 Special Mention — 61 123 298 58 28 395 — 963 Substandard Accrual — 32 229 274 132 347 749 11 1,774 Nonaccrual — 23 49 29 5 101 47 7 261 Total commercial and industrial 2,807 3,275 5,908 4,791 1,371 3,057 22,319 95 43,623 Commercial real estate Pass 1,197 1,296 5,726 5,937 2,084 5,182 1,529 5 22,956 Special Mention — 3 812 561 134 389 96 — 1,995 Substandard Accrual — — 422 259 479 1,310 207 5 2,682 Nonaccrual — — 79 45 98 454 2 — 678 Total commercial real estate 1,197 1,299 7,039 6,802 2,795 7,335 1,834 10 28,311 Total commercial Pass 4,004 4,455 11,233 10,127 3,260 7,763 22,657 82 63,581 Special Mention — 64 935 859 192 417 491 — 2,958 Substandard Accrual — 32 651 533 611 1,657 956 16 4,456 Nonaccrual — 23 128 74 103 555 49 7 939 Total commercial $4,004 $4,574 $12,947 $11,593 $4,166 $10,392 $24,153 $105 $71,934 The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2023: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $3,694 $6,512 $5,331 $1,445 $1,147 $2,299 $21,033 $53 $41,514 Special Mention 59 221 355 30 50 113 368 — 1,196 Substandard Accrual 8 189 337 218 125 287 792 11 1,967 Nonaccrual 1 72 54 4 5 102 53 6 297 Total commercial and industrial 3,762 6,994 6,077 1,697 1,327 2,801 22,246 70 44,974 Commercial real estate Pass 1,906 5,791 6,062 2,555 2,294 3,895 1,975 8 24,486 Special Mention — 713 539 222 183 260 75 — 1,992 Substandard Accrual — 277 203 469 528 939 100 — 2,516 Nonaccrual 1 66 2 23 144 238 3 — 477 Total commercial real estate 1,907 6,847 6,806 3,269 3,149 5,332 2,153 8 29,471 Total commercial Pass 5,600 12,303 11,393 4,000 3,441 6,194 23,008 61 66,000 Special Mention 59 934 894 252 233 373 443 — 3,188 Substandard Accrual 8 466 540 687 653 1,226 892 11 4,483 Nonaccrual 2 138 56 27 149 340 56 6 774 Total commercial $5,669 $13,841 $12,883 $4,966 $4,476 $8,133 $24,399 $78 $74,445 For retail loans, Citizens utilizes FICO credit scores and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO scores are the strongest indicator of credit losses over the contractual life of the loan and assist management in predicting the borrower’s future payment performance. Scores are based on current and historical national industry-wide consumer level credit performance data. The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of June 30, 2024: Term Loans by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $469 $1,206 $3,182 $5,230 $3,023 $4,112 $— $— $17,222 740-799 763 1,043 1,810 2,354 1,394 2,054 — — 9,418 680-739 148 294 626 704 448 1,044 — — 3,264 620-679 21 48 106 148 80 535 — — 938 <620 4 27 63 141 87 707 — — 1,029 No FICO available (1) — — — 2 1 16 — — 19 Total residential mortgages 1,405 2,618 5,787 8,579 5,033 8,468 — — 31,890 Home equity 800+ 1 — 4 4 1 84 5,280 210 5,584 740-799 — — 1 2 1 74 4,932 227 5,237 680-739 — — 1 1 2 86 2,788 188 3,066 620-679 — 1 3 1 2 69 716 147 939 <620 — 1 4 2 1 71 382 247 708 No FICO available (1) — — — — — — — — — Total home equity 1 2 13 10 7 384 14,098 1,019 15,534 Automobile 800+ — 78 465 871 273 119 — — 1,806 740-799 — 114 544 793 265 122 — — 1,838 680-739 — 115 455 536 176 90 — — 1,372 620-679 — 68 245 260 82 54 — — 709 <620 — 46 215 253 80 64 — — 658 No FICO available (1) — — — — — — — — — Total automobile — 421 1,924 2,713 876 449 — — 6,383 Education 800+ 73 376 668 1,602 1,342 1,628 — — 5,689 740-799 106 398 634 905 734 912 — — 3,689 680-739 31 166 250 286 237 377 — — 1,347 620-679 10 49 61 64 53 124 — — 361 <620 2 9 19 27 24 63 — — 144 No FICO available (1) 2 — — — — 33 — — 35 Total education 224 998 1,632 2,884 2,390 3,137 — — 11,265 Other retail 800+ 87 127 47 24 22 18 509 — 834 740-799 154 176 60 28 27 21 934 1 1,401 680-739 125 149 51 24 23 15 904 2 1,293 620-679 51 81 34 15 12 5 377 1 576 <620 9 39 36 18 11 5 229 1 348 No FICO available (1) 2 2 — — — — 380 — 384 Total other retail 428 574 228 109 95 64 3,333 5 4,836 Total retail 800+ 630 1,787 4,366 7,731 4,661 5,961 5,789 210 31,135 740-799 1,023 1,731 3,049 4,082 2,421 3,183 5,866 228 21,583 680-739 304 724 1,383 1,551 886 1,612 3,692 190 10,342 620-679 82 247 449 488 229 787 1,093 148 3,523 <620 15 122 337 441 203 910 611 248 2,887 No FICO available (1) 4 2 — 2 1 49 380 — 438 Total retail $2,058 $4,613 $9,584 $14,295 $8,401 $12,502 $17,431 $1,024 $69,908 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2023: Term Loans by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $889 $3,067 $5,172 $3,117 $1,131 $3,125 $— $— $16,501 740-799 1,333 1,940 2,560 1,411 592 1,625 — — 9,461 680-739 367 631 758 466 266 873 — — 3,361 620-679 54 135 165 90 121 445 — — 1,010 <620 9 48 104 95 161 561 — — 978 No FICO available (1) 1 — 2 1 3 14 — — 21 Total residential mortgages 2,653 5,821 8,761 5,180 2,274 6,643 — — 31,332 Home equity 800+ — 4 4 1 4 91 5,078 222 5,404 740-799 — 1 2 1 3 82 4,708 241 5,038 680-739 1 1 1 2 5 93 2,693 202 2,998 620-679 — 1 1 2 8 77 718 137 944 <620 — 2 1 1 10 80 332 230 656 Total home equity 1 9 9 7 30 423 13,529 1,032 15,040 Automobile 800+ 81 539 1,062 368 162 47 — — 2,259 740-799 134 671 1,038 375 165 52 — — 2,435 680-739 147 577 708 252 118 39 — — 1,841 620-679 94 316 345 112 65 26 — — 958 <620 44 232 291 100 66 32 — — 765 Total automobile 500 2,335 3,444 1,207 576 196 — — 8,258 Education 800+ 296 671 1,637 1,418 600 1,185 — — 5,807 740-799 368 694 1,050 850 369 678 — — 4,009 680-739 143 289 333 273 134 298 — — 1,470 620-679 30 65 68 58 32 107 — — 360 <620 5 18 25 23 15 55 — — 141 No FICO available (1) 10 — 1 — — 36 — — 47 Total education 852 1,737 3,114 2,622 1,150 2,359 — — 11,834 Other retail 800+ 183 70 38 35 16 18 500 — 860 740-799 258 87 46 45 21 19 963 1 1,440 680-739 214 76 39 39 18 11 973 2 1,372 620-679 118 48 23 19 6 4 419 2 639 <620 31 35 18 14 4 2 251 2 357 No FICO available (1) 7 1 — 1 — — 373 — 382 Total other retail 811 317 164 153 65 54 3,479 7 5,050 Total retail 800+ 1,449 4,351 7,913 4,939 1,913 4,466 5,578 222 30,831 740-799 2,093 3,393 4,696 2,682 1,150 2,456 5,671 242 22,383 680-739 872 1,574 1,839 1,032 541 1,314 3,666 204 11,042 620-679 296 565 602 281 232 659 1,137 139 3,911 <620 89 335 439 233 256 730 583 232 2,897 No FICO available (1) 18 1 3 2 3 50 373 — 450 Total retail $4,817 $10,219 $15,492 $9,169 $4,095 $9,675 $17,008 $1,039 $71,514 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). The following tables present gross charge-offs by vintage date for the Company’s loan and lease portfolios: Six Months Ended June 30, 2024 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial $— $— $1 $11 $— $3 $13 $— $28 Commercial real estate — — 1 19 86 68 — — 174 Total commercial — — 2 30 86 71 13 — 202 Residential mortgages — — — — — 3 — — 3 Home equity — — — — — 2 5 1 8 Automobile — 3 16 17 5 6 — — 47 Education — — 3 13 14 33 — — 63 Other retail 15 10 7 10 2 6 81 — 131 Total retail 15 13 26 40 21 50 86 1 252 Total loans and leases $15 $13 $28 $70 $107 $121 $99 $1 $454 Six Months Ended June 30, 2023 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial $— $1 $32 $4 $1 $5 $29 $— $72 Commercial real estate — — — 22 6 38 — — 66 Total commercial — 1 32 26 7 43 29 — 138 Residential mortgages — — — — 1 1 — — 2 Home equity — — — — — 2 3 — 5 Automobile — 15 21 7 6 5 — — 54 Education — 3 6 10 7 23 — — 49 Other retail 19 20 7 5 7 5 49 — 112 Total retail 19 38 34 22 21 36 52 — 222 Total loans and leases $19 $39 $66 $48 $28 $79 $81 $— $360 Nonaccrual and Past Due Assets The following tables present an aging analysis of accruing and nonaccrual loans and leases as of June 30, 2024 and December 31, 2023: June 30, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $43,311 $27 $17 $7 $261 $43,623 $25 Commercial real estate 27,424 72 101 36 678 28,311 111 Total commercial 70,735 99 118 43 939 71,934 136 Residential mortgages 31,417 93 45 182 153 31,890 126 Home equity 15,147 79 29 — 279 15,534 195 Automobile 6,190 113 36 — 44 6,383 6 Education 11,154 37 20 2 52 11,265 3 Other retail 4,707 40 28 1 60 4,836 1 Total retail 68,615 362 158 185 588 69,908 331 Total $139,350 $461 $276 $228 $1,527 $141,842 $467 Guaranteed residential mortgages (1) $821 $59 $28 $168 $— $1,076 $— December 31, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $44,591 $62 $18 $6 $297 $44,974 $30 Commercial real estate 28,745 150 59 40 477 29,471 71 Total commercial 73,336 212 77 46 774 74,445 101 Residential mortgages 30,499 282 118 256 177 31,332 144 Home equity 14,640 82 33 — 285 15,040 198 Automobile 8,005 144 48 — 61 8,258 7 Education 11,732 49 23 2 28 11,834 3 Other retail 4,899 49 34 29 39 5,050 — Total retail 69,775 606 256 287 590 71,514 352 Total $143,111 $818 $333 $333 $1,364 $145,959 $453 Guaranteed residential mortgages (1) $675 $128 $76 $243 $— $1,122 $— (1) Guaranteed residential mortgages represent loans fully or partially guaranteed by the FHA, VA, and USDA, and are included in the amounts presented for Residential mortgages. At June 30, 2024 and December 31, 2023, the Company had collateral-dependent residential mortgage and home equity loans totaling $530 million and $556 million, respectively, and collateral-dependent commercial loans totaling $404 million and $233 million, respectively. The amortized cost basis of mortgage loans collateralized by residential real estate for which formal foreclosure proceedings were in-process was $317 million and $336 million as of June 30, 2024 and December 31, 2023, respectively. Loan Modifications to Borrowers Experiencing Financial Difficulty The Company offers loan modifications, characterized as FDMs, to retail and commercial borrowers experiencing financial difficulty as a result of its loss mitigation activities that may result in a payment delay, interest rate reduction, term extension, principal forgiveness, or combination thereof. Payment delays consist of modifications that result in a delay of contractual amounts due greater than three months over a rolling 12-month period. Commercial loan modifications are offered on a case-by-case basis and generally include a payment delay, term extension and/or interest rate reduction. The Company does not typically offer principal forgiveness for commercial loans. Retail loan modifications are offered through structured loan modification programs, which are summarized below. • Forbearance programs provide borrowers experiencing some form of hardship a period of time during which their contractual payment obligations are suspended, resulting in a payment delay and/or term extension. • Other repayment plans are offered due to hardship and include an interest rate reduction and/or term extension designed to enable the borrower to return the loan to current status in an expeditious manner. • Settlement agreements may be executed with borrowers experiencing a long-term hardship or who are delinquent, resulting in principal forgiveness. Upon fulfillment of the terms of the settlement agreement, the unpaid principal amount is forgiven resulting in a charge-off of the outstanding principal balance. • Certain reorganization bankruptcy judgments may result in any one of the four modification types or some combination thereof. The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the three and six months ended June 30, 2024 and 2023, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs received during the indicated period. Three Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $184 $14 $— $— $— $198 0.45 % Commercial real estate — 307 87 — 24 49 467 1.65 Total commercial — 491 101 — 24 49 665 0.92 Residential mortgages 2 15 5 — 2 — 24 0.08 Home equity 1 1 — — 2 — 4 0.03 Automobile — — — — — — — — Education 3 2 19 — — — 24 0.21 Other retail 4 — — — — — 4 0.08 Total retail 10 18 24 — 4 — 56 0.08 Total $10 $509 $125 $— $28 $49 $721 0.51 % Three Months Ended June 30, 2023 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $123 $— $— $1 $1 $125 0.26 % Commercial real estate — 298 — — — 1 299 1.03 Total commercial — 421 — — 1 2 424 0.54 Residential mortgages 2 17 — — 8 — 27 0.09 Home equity — 2 — — 2 — 4 0.03 Automobile — — — — — — — — Education 2 — 1 — — — 3 0.02 Other retail 3 — — — — — 3 0.06 Total retail 7 19 1 — 10 — 37 0.05 Total $7 $440 $1 $— $11 $2 $461 0.30 % Six Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $210 $78 $— $1 $32 $321 0.74 % Commercial real estate — 569 110 — 63 50 792 2.80 Total commercial — 779 188 — 64 82 1,113 1.55 Residential mortgages 3 50 8 — 4 — 65 0.20 Home equity 2 1 — — 6 — 9 0.06 Automobile — — — — — — — — Education 6 1 30 — — — 37 0.33 Other retail 9 — — — — — 9 0.19 Total retail 20 52 38 — 10 — 120 0.17 Total $20 $831 $226 $— $74 $82 $1,233 0.87 % Six Months Ended June 30, 2023 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $160 $32 $— $1 $21 $214 0.45 % Commercial real estate — 335 — — — 1 336 1.16 Total commercial — 495 32 — 1 22 550 0.70 Residential mortgages 4 35 — — 10 — 49 0.16 Home equity — 3 — — 4 — 7 0.05 Automobile — — — — — — — — Education 4 — 1 — — — 5 0.04 Other retail 6 — — — — — 6 0.12 Total retail 14 38 1 — 14 — 67 0.09 Total $14 $533 $33 $— $15 $22 $617 0.41 % (1) Represents the total amortized cost as of period-end divided by the period-end amortized cost of the corresponding loan class. Accrued interest receivable is excluded from amortized cost and is immaterial. The following tables present the financial effect of loans to borrowers experiencing financial difficulty that were modified during the three and six months ended June 30, 2024 and 2023, disaggregated by class of financing receivable. Three Months Ended June 30, 2024 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 1.59 % 8 $1 $— Commercial real estate 2.44 9 1 — Residential mortgages 1.45 99 — — Home equity 4.63 92 — — Automobile — — — — Education 4.37 24 — — Other retail 20.41 — — 2 Three Months Ended June 30, 2023 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 2.87 % 9 $— $— Commercial real estate — 7 — — Residential mortgages 2.04 52 — — Home equity 2.20 115 — — Automobile 2.40 19 — — Education 4.90 — — — Other retail 18.76 — — 1 Six Months Ended June 30, 2024 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 3.84 % 10 $1 $— Commercial real estate 1.24 16 1 — Residential mortgages 1.63 92 — — Home equity 3.82 90 — — Automobile — — — — Education 4.41 24 — — Other retail 20.05 — — 4 Six Months Ended June 30, 2023 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 3.06 % 9 $— $— Commercial real estate — 8 — — Residential mortgages 1.86 48 — — Home equity 2.12 125 — — Automobile 2.59 21 — — Education 5.00 — — — Other retail 18.28 22 — 2 (1) Weighted based on period-end amortized cost. (2) Amounts are recorded as charge-offs. The following tables present an aging analysis of the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the twelve month period ending June 30, 2024 and the six month period ending June 30, 2023, disaggregated by class of financing receivable. A loan in a forbearance or repayment plan is reported as past due according to its contractual terms until contractually modified. Subsequent to modification, it is reported as past due based on its restructured terms. June 30, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Commercial and industrial $300 $11 $— $— $115 $426 Commercial real estate 723 66 — — 120 909 Total commercial 1,023 77 — — 235 1,335 Residential mortgages 79 — 9 22 11 121 Home equity 6 — — — 10 16 Automobile — — — — — — Education 31 1 1 — 31 64 Other retail 11 1 1 — 1 14 Total retail 127 2 11 22 53 215 Total $1,150 $79 $11 $22 $288 $1,550 June 30, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Commercial and industrial $151 $7 $— $— $56 $214 Commercial real estate 256 24 — — 56 336 Total commercial 407 31 — — 112 550 Residential mortgages 33 — 2 4 10 49 Home equity 1 — — — 6 7 Automobile — — — — — — Education 4 — — — 1 5 Other retail 4 1 — — 1 6 Total retail 42 1 2 4 18 67 Total $449 $32 $2 $4 $130 $617 The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that defaulted during the period presented and were modified within the previous 12 months preceding the default, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs at the time of default. A loan is considered to be in default if, subsequent to modification, it becomes 90 or more days past due or is placed on nonaccrual status. Three Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Interest Rate Reduction and Term Extension Total Commercial and industrial $— $1 $— $— $1 Commercial real estate — 33 — — 33 Total commercial — 34 — — 34 Residential mortgages — 5 1 1 7 Home equity — — — — — Automobile — — — — — Education 2 — 14 — 16 Other retail 1 — — — 1 Total retail 3 5 15 1 24 Total $3 $39 $15 $1 $58 Three Months Ended June 30, 2023 (dollars in millions) Term Extension Interest Rate Reduction and Term Extension Total Commercial and industrial $— $— $— Commercial real estate 38 — 38 Total commercial 38 — 38 Residential mortgages 2 2 4 Home equity — — — Automobile — — — Education — — — Other retail — — — Total retail 2 2 4 Total $40 $2 $42 Six Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Interest Rate Reduction and Term Extension Total Commercial and industrial $— $18 $— $— $18 Commercial real estate — 70 — — 70 Total commercial — 88 — — 88 Residential mortgages — 12 1 1 14 Home equity — — — — — Automobile — — — — — Education 3 — 14 — 17 Other retail 1 — — — 1 Total retail 4 12 15 1 32 Total $4 $100 $15 $1 $120 Six Months Ended June 30, 2023 (dollars in millions) Term Extension Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Commercial and industrial $3 $— $20 $23 Commercial real estate 38 — — 38 Total commercial 41 — 20 61 Residential mortgages 2 2 — 4 Home equity — — — — Automobile — — — — Education — — — — Other retail — — — — Total retail 2 2 — 4 Total $43 $2 $20 $65 Unfunded commitments related to loans modified during the six months ended June 30, 2024 were $73 million at June 30, 2024. Unfunded commitments related to loans modified during the year ended December 31, 2023 were $221 million at December 31, 2023. Concentrations of Credit Risk The Company’s lending activity is geographically well diversified with an emphasis in our core markets located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of June 30, 2024 and December 31, 2023, there were no material concentration risks within the commercial or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction.

MORTGAGE BANKING AND OTHER SERV

MORTGAGE BANKING AND OTHER SERVICED LOANS	6 Months Ended
	Jun. 30, 2024
Mortgage Banking [Abstract]
MORTGAGE BANKING AND OTHER SERVICED LOANS	NOTE 5 - MORTGAGE BANKING AND OTHER SERVICED LOANS The Company sells residential mortgages into the secondary market and retains no beneficial interest in these sales, but may retain the servicing rights for the loans sold. The Company may exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Cash proceeds from residential mortgage loans sold with servicing retained $1,807 $2,513 $3,295 $4,088 Gain on sales (1) 15 22 30 41 Contractually specified servicing, late and other ancillary fees (1) 77 76 156 154 (1) Reported in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of residential mortgage loans related to our MSRs was $96.4 billion and $97.4 billion at June 30, 2024 and December 31, 2023, respectively. The Company manages the risk associated with changes in the value of the MSRs with an active economic hedging strategy, which includes the purchase of freestanding derivatives. The following table summarizes changes in MSRs recorded using the fair value method: As of and for the Three Months Ended June 30, As of and for the Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Fair value as of beginning of the period $1,564 $1,496 $1,552 $1,530 Amounts capitalized 25 36 43 57 Changes in unpaid principal balance during the period (1) (43) (41) (89) (82) Changes in fair value during the period (2) 22 33 62 19 Fair value at end of the period $1,568 $1,524 $1,568 $1,524 (1) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. (2) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations. The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates. The sensitivity analysis below presents the impact of an immediate 10% and 20% adverse change in key economic assumptions to the current fair value of MSRs. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. Changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates. (dollars in millions) June 30, 2024 December 31, 2023 Fair value $1,568 $1,552 Weighted average life (years) 8.8 8.8 Weighted average constant prepayment rate 7.1% 7.2% Decline in fair value from 10% adverse change $37 $37 Decline in fair value from 20% adverse change $71 $71 Weighted average option adjusted spread 635 bps 630 bps Decline in fair value from 10% adverse change $44 $43 Decline in fair value from 20% adverse change $88 $87 The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 8 for additional information. Other Serviced Loans Citizens engages in other servicing relationships from time to time. The following table presents the unpaid principal balance of other serviced loans: (dollars in millions) June 30, 2024 December 31, 2023 Education $460 $502 Commercial and industrial (1) 97 94 (1)

VARIABLE INTEREST ENTITIES

VARIABLE INTEREST ENTITIES	6 Months Ended
	Jun. 30, 2024
Equity Method Investments and Joint Ventures [Abstract]
VARIABLE INTEREST ENTITIES	NOTE 6 - VARIABLE INTEREST ENTITIES Citizens, in the normal course of business, engages in a variety of activities with entities that are considered VIEs, as defined by GAAP, with its variable interest arising from contractual, ownership or other monetary interests in the entity. A VIE typically does not have sufficient equity at risk to finance its activities without additional subordinated financial support from other parties. For more details regarding the Company’s involvement with VIEs see Note 11 in the Company’s 2023 Form 10-K. Consolidated VIEs The Company has consolidated VIEs related to secured borrowings collateralized by auto loans. The following table summarizes the carrying amount of assets and liabilities for the Company’s consolidated VIEs: (dollars in millions) June 30, 2024 December 31, 2023 Assets: Cash and due from banks $— $13 Interest-bearing deposits in banks 209 106 Net loans and leases 5,034 3,194 Other assets 24 14 Total assets $5,267 $3,327 Liabilities: Long-term borrowed funds $4,190 $2,692 Other liabilities 11 8 Total liabilities $4,201 $2,700 Secured Borrowings Citizens utilizes a portion of its auto loan portfolio to support certain secured borrowing arrangements, which provide a source of funding for the Company and involves the transfer of auto loans to bankruptcy remote special purpose entities (“SPEs”). These SPEs then issue asset-backed notes to third-parties collateralized by the transferred loans. The assets of a particular VIE are the primary source of funds to settle its obligations. Creditors of these VIEs do not have recourse to the general credit of the Company. The performance of the loans transferred to the SPEs is the most significant driver impacting the economic performance of the VIEs. Unconsolidated VIEs Citizens is involved with various VIEs that are not consolidated including lending to special purpose entities, investments in asset-backed securities and investments in entities that sponsor affordable housing, renewable energy and economic development projects. Citizens’ maximum exposure to loss resulting from its involvement with these entities is limited to the balance sheet carrying amount of its investments, unfunded commitments, and the outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below: (dollars in millions) June 30, 2024 December 31, 2023 Lending to special purpose entities included in loans and leases $4,378 $4,760 LIHTC investments included in other assets 2,537 2,444 LIHTC unfunded commitments included in other liabilities 1,068 1,025 Asset-backed investments included in HTM securities 448 488 Renewable energy investments included in other assets 283 314 NMTC investments included in other assets 3 3 Lending to Special Purpose Entities Citizens provides lending facilities to third-party sponsored special purpose entities. As of June 30, 2024 and December 31, 2023, the lending facilities had undrawn commitments to extend credit of $2.9 billion and $2.7 billion, respectively. For more information on commitments to extend credit see Note 11. Asset-backed securities The Company’s investments in asset-backed securities are collateralized by education loans sold to a third-party sponsored VIE. Citizens acts as the primary servicer for the sold loans and receives a servicing fee. A third-party servicer is responsible for all loans that become significantly delinquent. Low Income Housing Tax Credit Partnerships The purpose of the Company’s LIHTC investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. Renewable Energy Entities The Company’s investments in certain renewable energy entities provide benefits from government incentives and other tax attributes (e.g., tax depreciation). Contingent commitments related to the Company’s renewable energy investments were $63 million at June 30, 2024, and are expected to be paid in varying amounts through 2026. These payments are contingent upon the level of electricity production attained by the renewable energy entity relative to its targeted threshold and changes in the production tax credit rates set by the Internal Revenue Service. New Markets Tax Credit Program The Company participates in the NMTC program which provides a tax incentive for private sector investment into economic development projects and businesses located in low-income communities. The following table summarizes the impact to the Consolidated Statements of Operations relative to the Company’s tax credit programs for which it has elected to apply the proportional amortization method of accounting: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Tax credits recognized $94 $87 $191 $174 Other tax benefits recognized 24 20 47 38 Amortization (89) (85) (188) (166) Net benefit (expense) included in income tax expense 29 22 50 46 Other income 2 2 3 3 Allocated income (loss) on investments (3) (3) (6) (6) Net benefit (expense) included in noninterest income (1) (1) (3) (3) Net benefit (expense) included in the Consolidated Statements of Operations (1) $28 $21 $47 $43 (1) Includes the impact of tax credit investments when the election to apply the proportional amortization method was in effect during the periods presented. For 2024 and 2023, this includes LIHTC, renewable energy and NMTC investments. The Company did not recognize impairment losses resulting from the forfeiture or ineligibility of income tax credits or other circumstances during the three and six months ended June 30, 2024 and 2023.

BORROWED FUNDS

BORROWED FUNDS	6 Months Ended
	Jun. 30, 2024
Debt Disclosure [Abstract]
BORROWED FUNDS	NOTE 7 - BORROWED FUNDS Short-term borrowed funds Short-term borrowed funds were $2 million and $505 million as of June 30, 2024 and December 31, 2023, respectively. Long-term borrowed funds The following table presents a summary of the Company’s long-term borrowed funds: (dollars in millions) June 30, 2024 December 31, 2023 Parent Company: 3.750% fixed-rate subordinated debt, due July 2024 $90 $90 4.023% fixed-rate subordinated debt, due October 2024 17 17 4.350% fixed-rate subordinated debt, due August 2025 133 133 4.300% fixed-rate subordinated debt, due December 2025 336 336 2.850% fixed-rate senior unsecured notes, due July 2026 499 499 5.841% fixed/floating-rate senior unsecured notes, due January 2030 1,244 — 2.500% fixed-rate senior unsecured notes, due February 2030 298 298 3.250% fixed-rate senior unsecured notes, due April 2030 747 746 3.750% fixed-rate reset subordinated debt, due February 2031 69 69 4.300% fixed-rate reset subordinated debt, due February 2031 135 135 4.350% fixed-rate reset subordinated debt, due February 2031 60 60 2.638% fixed-rate subordinated debt, due September 2032 566 563 6.645% fixed/floating-rate senior unsecured notes, due April 2035 745 — 5.641% fixed-rate reset subordinated debt, due May 2037 398 398 CBNA’s Global Note Program: 2.250% senior unsecured notes, due April 2025 749 749 4.119% fixed/floating-rate senior unsecured notes, due May 2025 (1) — 649 6.064% fixed/floating-rate senior unsecured notes, due October 2025 600 599 5.284% fixed/floating-rate senior unsecured notes, due January 2026 350 349 3.750% senior unsecured notes, due February 2026 482 483 4.575% fixed/floating-rate senior unsecured notes, due August 2028 798 798 Additional Borrowings by CBNA and Other Subsidiaries: Federal Home Loan Bank advances, 5.314% weighted average rate, due through 2043 (2) 553 3,786 Secured borrowings, 5.667% weighted average rate, due through 2030 (2)(3) 4,190 2,692 Other 23 18 Total long-term borrowed funds $13,082 $13,467 (1) Notes were redeemed on May 23, 2024. (2) Rate disclosed reflects the weighted average rate as of June 30, 2024. (3) Collateralized by auto loans. See Note 6 for additional information. At June 30, 2024, the Company’s long-term borrowed funds include principal balances of $13.2 billion, unamortized debt issuance costs and discounts of $77 million, and hedging basis adjustments of ($17) million. At December 31, 2023, the Company’s long-term borrowed funds include principal balances of $13.6 billion, unamortized debt issuance costs and discounts of $74 million, and hedging basis adjustments of ($17) million. See Note 8 for further information about the Company’s hedging of certain long-term borrowed funds. Advances, lines of credit and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized FHLB borrowing capacity, primarily for advances and letters of credit, was $5.0 billion and $9.2 billion at June 30, 2024 and December 31, 2023, respectively. The Company’s available FHLB borrowing capacity was $19.8 billion and $15.9 billion at June 30, 2024 and December 31, 2023, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At June 30, 2024, the Company’s unused secured borrowing capacity was approximately $69.9 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity. The following table presents a summary of maturities for the Company’s long-term borrowed funds at June 30, 2024: (dollars in millions) Parent Company CBNA and Other Subsidiaries Consolidated Year 2024 $106 $— $106 2025 469 1,911 2,380 2026 499 2,690 3,189 2027 — 9 9 2028 — 2,695 2,695 2029 and thereafter 4,263 440 4,703 Total $5,337 $7,745 $13,082

DERIVATIVES

DERIVATIVES	6 Months Ended
	Jun. 30, 2024
Derivative Instruments and Hedging Activities Disclosure [Abstract]
DERIVATIVES	NOTE 8 - DERIVATIVES In the normal course of business, Citizens enters into derivative transactions to meet the financing and hedging needs of its customers and reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 20 in the Company’s 2023 Form 10-K. The following table presents derivative instruments included in the Consolidated Balance Sheets: June 30, 2024 December 31, 2023 (dollars in millions) Notional Amount Derivative Assets Derivative Liabilities Notional Amount Derivative Assets Derivative Liabilities Derivatives designated as hedging instruments: Interest rate contracts $76,731 $251 $67 $86,895 $173 $44 Derivatives not designated as hedging instruments: Interest rate contracts 188,971 228 1,231 185,993 291 1,105 Foreign exchange contracts 29,770 345 285 32,528 434 378 Commodities contracts 1,157 516 467 1,251 685 640 TBA contracts 2,722 3 8 2,337 3 16 Other contracts 891 7 1 549 7 — Total derivatives not designated as hedging instruments 223,511 1,099 1,992 222,658 1,420 2,139 Total gross derivatives 300,242 1,350 2,059 309,553 1,593 2,183 Less: Gross amounts offset in the Consolidated Balance Sheets (1) (396) (396) (471) (471) Less: Cash collateral applied (1) (587) (116) (682) (150) Total net derivatives presented in the Consolidated Balance Sheets $367 $1,547 $440 $1,562 (1) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions, as well as collateral paid and received. The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer facilitation and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below: Derivatives Designated As Hedging Instruments The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. All hedging relationships are formally documented at inception, as well as risk management objectives and strategies for undertaking various accounting hedges. In addition, the effectiveness of hedge relationships is monitored during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on the hedge relationship and each relationship is monitored to ensure that management’s initial intent continues to be satisfied. Hedge accounting treatment is discontinued when the derivative is terminated or when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge. Changes in the fair value of a derivative are reflected in earnings after termination of the hedge relationship. Fair Value Hedges In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur. The Company has entered into fair value hedges to manage interest rate risk within its AFS securities and long-term borrowed funds portfolios. The following table presents the effect of fair value hedges on the Consolidated Statements of Operations and the respective line items affected for each hedged item: Location and Amount of Gains (Losses) Recognized Interest Income Interest Expense (dollars in millions) Investment Securities Long-Term Borrowed Funds Three Months Ended June 30, 2024 Gains (losses) on fair value hedges recognized on: Hedged items ($39) ($3) Derivatives 40 3 Amounts related to interest settlements on derivatives 28 (3) Total net interest income recognized on fair value hedges $29 ($3) Three Months Ended June 30, 2023 Gains (losses) on fair value hedges recognized on: Hedged items ($12) $7 Derivatives 12 (7) Amounts related to interest settlements on derivatives 1 (3) Total net interest income recognized on fair value hedges $1 ($3) Six Months Ended June 30, 2024 Gains (losses) on fair value hedges recognized on: Hedged items ($174) $— Derivatives 179 — Amounts related to interest settlements on derivatives 53 (7) Total net interest income recognized on fair value hedges $58 ($7) Six Months Ended June 30, 2023 Gains (losses) on fair value hedges recognized on: Hedged items ($12) ($1) Derivatives 12 1 Amounts related to interest settlements on derivatives 1 (8) Total net interest income recognized on fair value hedges $1 ($8) The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges: (dollars in millions) June 30, 2024 December 31, 2023 Debt securities available for sale (1) Long-term borrowed funds Debt securities available for sale (1) Long-term borrowed funds Carrying amount of hedged assets $9,662 $— $7,253 $— Carrying amount of hedged liabilities — 482 — 483 Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items (113) (17) 60 (17) (1) Includes the amortized cost basis of closed portfolios used to designate hedging relationships under the portfolio layer method. The hedged item is a layer of the closed portfolio which is expected to be remaining at the end of the hedging relationship. As of June 30, 2024 and December 31, 2023, the amortized cost basis of the closed portfolios used in these hedging relationships was $6.7 billion and $5.9 billion, respectively, including associated cumulative basis adjustments of $(88) million and $39 million, respectively. The amount of the designated hedging instruments was $4.8 billion and $4.0 billion at June 30, 2024 and December 31, 2023, respectively. Cash Flow Hedges In a cash flow hedge the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from AOCI into earnings in the period during which the hedged item affects earnings. Citizens has entered into interest rate swap agreements designed to hedge a portion of the Company’s floating-rate assets and liabilities. All of these swaps are deemed highly effective cash flow hedges. The Company has also entered into certain interest rate option agreements that utilize interest rate floors and caps, or some combination thereof, providing the ability to hedge the variability in cash flows within different interest rate bands. Option premiums paid and received are excluded from the assessment of hedge effectiveness and are amortized over the life of the instruments. The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Amount of pre-tax net gains (losses) recognized in OCI ($177) ($680) ($727) ($447) Amount of pre-tax net gains (losses) reclassified from AOCI into interest income (232) (137) (435) (264) Amount of pre-tax net gains (losses) reclassified from AOCI into interest expense — 1 — 1 Using the interest rate curve at June 30, 2024 with respect to cash flow hedge strategies, the Company estimates that approximately $984 million in pre-tax net losses will be reclassified from AOCI to net interest income over the next 12 months, including $448 million related to terminated swaps. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations and the addition of other hedges subsequent to June 30, 2024. Derivatives Not Designated As Hedging Instruments The Company offers derivatives to customers in connection with their risk management needs consisting primarily of interest rate, foreign exchange and commodity contracts. Market risk exposure from customer transactions is primarily managed by entering into a variety of hedging transactions with third-party dealers. Gains and losses on customer-related derivatives are reported in foreign exchange and derivatives products in the Consolidated Statements of Operations. Residential mortgage loans that will be sold in the secondary market and the related loan commitments, which are considered derivatives, are accounted for at fair value. Forward contracts to sell mortgage-backed securities are utilized to hedge the fair value of the loans and related commitments. Gains and losses on the loans and related commitments, and the derivatives used to economically hedge them, are reported in mortgage banking fees in the Consolidated Statements of Operations. Residential MSRs are accounted for at fair value. Derivatives utilized to hedge the fair value of residential MSRs include interest rate futures, swaps, options, and forward contracts to purchase mortgage-backed securities. Gains and losses on residential MSRs and the related derivatives are reported in mortgage banking fees in the Consolidated Statements of Operations. The following table presents the effect of economic hedges on noninterest income: Amounts Recognized in Three Months Ended June 30, Six Months Ended June 30, Affected Line Item in the Consolidated Statements of Operations (dollars in millions) 2024 2023 2024 2023 Economic hedge type: Customer interest rate contracts ($189) ($614) ($683) ($580) Foreign exchange and derivative products Derivatives hedging interest rate risk 197 627 700 608 Foreign exchange and derivative products Customer foreign exchange contracts (23) 9 (133) 5 Foreign exchange and derivative products Derivatives hedging foreign exchange risk 37 (18) 182 (20) Foreign exchange and derivative products Customer commodity contracts 32 (94) 67 (569) Foreign exchange and derivative products Derivatives hedging commodity price risk (25) 102 (57) 588 Foreign exchange and derivative products Residential loan commitments (5) (20) (7) (18) Mortgage banking fees Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value 6 26 9 15 Mortgage banking fees Derivative contracts used to hedge residential MSRs (18) (31) (56) (15) Mortgage banking fees Total $12 ($13) $22 $14

ACCUMULATED OTHER COMPREHENSIVE

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	6 Months Ended
	Jun. 30, 2024
Equity [Abstract]
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	NOTE 9 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) The following tables present the changes in the balances, net of income taxes, of each component of AOCI: As of and for the Three Months Ended June 30, (dollars in millions) Net Unrealized Gains (Losses) on Derivatives Net Unrealized Gains (Losses) on Debt Securities Employee Benefit Plans Total AOCI Balance at April 1, 2023 ($1,149) ($2,424) ($370) ($3,943) Other comprehensive income (loss) before reclassifications (505) (239) — (744) Amounts reclassified to the Consolidated Statements of Operations 101 20 3 124 Net other comprehensive income (loss) (404) (219) 3 (620) Balance at June 30, 2023 ($1,553) ($2,643) ($367) ($4,563) Balance at April 1, 2024 ($1,343) ($2,497) ($324) ($4,164) Other comprehensive income (loss) before reclassifications (129) (29) — (158) Amounts reclassified to the Consolidated Statements of Operations 170 15 2 187 Net other comprehensive income (loss) 41 (14) 2 29 Balance at June 30, 2024 ($1,302) ($2,511) ($322) ($4,135) Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net and Net interest income Other operating expense As of and for the Six Months Ended June 30, (dollars in millions) Net Unrealized Gains (Losses) on Derivatives Net Unrealized Gains (Losses) on Debt Securities Employee Benefit Plans Total AOCI Balance at January 1, 2023 ($1,416) ($2,771) ($373) ($4,560) Other comprehensive income (loss) before reclassifications (332) 88 — (244) Amounts reclassified to the Consolidated Statements of Operations 195 40 6 241 Net other comprehensive income (loss) (137) 128 6 (3) Balance at June 30, 2023 ($1,553) ($2,643) ($367) ($4,563) Balance at January 1, 2024 ($1,087) ($2,338) ($333) ($3,758) Other comprehensive income (loss) before reclassifications (534) (202) 4 (732) Amounts reclassified to the Consolidated Statements of Operations 319 29 7 355 Net other comprehensive income (loss) (215) (173) 11 (377) Balance at June 30, 2024 ($1,302) ($2,511) ($322) ($4,135) Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net and Net interest income Other operating expense

STOCKHOLDERS' EQUITY

STOCKHOLDERS' EQUITY	6 Months Ended
	Jun. 30, 2024
Equity [Abstract]
STOCKHOLDERS' EQUITY	NOTE 10 - STOCKHOLDERS’ EQUITY Preferred Stock The following table summarizes the Company’s preferred stock: June 30, 2024 December 31, 2023 (dollars in millions, except per share data) Liquidation value per share Preferred Shares Carrying Amount Preferred Shares Carrying Amount Authorized ($25 par value per share) 100,000,000 100,000,000 Issued and outstanding: Series B $1,000 300,000 $296 300,000 $296 Series C 1,000 300,000 297 300,000 297 Series D 1,000 (1) — — 300,000 (2) 293 Series E 1,000 (1) 450,000 (3) 437 450,000 437 Series F 1,000 400,000 395 400,000 395 Series G 1,000 300,000 296 300,000 296 Series H 1,000 (1) 400,000 (4) 391 — — Total 2,150,000 $2,112 2,050,000 $2,014 (1) Equivalent to $25 per depositary share. (2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock. (3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. (4) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock. On May 23, 2024, the Company issued $400 million, or 400,000 shares, of 7.375% fixed-rate non-cumulative perpetual Series H Preferred Stock, par value of $25.00 per share with a liquidation preference of $1,000 per share (the “Series H Preferred Stock”). As a result of this issuance, the Company received net proceeds of $391 million after underwriting fees and other expenses. The Series H Preferred Stock has no stated maturity and will not be subject to any sinking fund or other obligation of the Company. The Series H Preferred Stock is redeemable at the Company’s option, in whole or in part, on any dividend payment date on or after July 6, 2029 or, in whole but not in part, at any time within the 90 days following a regulatory capital treatment event at a redemption price equal to $1,000 per share, plus any declared and unpaid dividends. The Company may not redeem shares of the Series H Preferred Stock without the prior approval of the FRB or other appropriate federal banking agency as required under applicable capital rules. Except in limited circumstances or otherwise required by law, holders of the Series H Preferred Stock do not have any voting rights. In May 2024, the Company provided notice of its intent to redeem all outstanding shares of the 9.205% floating rate non-cumulative perpetual Series D Preferred Stock. The Series D Preferred Stock was reclassified from stockholders’ equity to other liabilities in the Consolidated Balance Sheets prior to settlement. On July 8, 2024, the Company redeemed all outstanding shares of the Series D Preferred Stock. For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 17 in the Company’s 2023 Form 10-K. Dividends The following tables summarize the Company’s dividend activity for the three and six months ended June 30, 2024 and 2023. Three Months Ended June 30, 2024 Three Months Ended June 30, 2023 (dollars in millions, except per share data) Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Common stock $0.42 $194 $194 $0.42 $205 $205 Preferred stock Series B $21.66 $6 $6 $30.00 $9 $— Series C 22.53 7 5 15.94 5 5 Series D 23.78 7 5 15.87 5 5 Series E 12.50 6 6 12.50 6 6 Series F 14.12 6 5 14.12 6 5 Series G 10.00 3 3 10.00 3 3 Total preferred stock $35 $30 $34 $24 Six Months Ended June 30, 2024 Six Months Ended June 30, 2023 (dollars in millions, except per share data) Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Common stock $0.84 $391 $391 $0.84 $410 $410 Preferred stock Series B $43.38 $13 $13 $30.00 $9 $9 Series C 38.47 12 10 31.88 10 10 Series D 39.66 12 10 31.75 10 10 Series E 25.00 11 11 25.00 11 11 Series F 28.25 11 11 28.25 11 11 Series G 20.00 6 6 20.00 6 6 Total preferred stock $65 $61 $57 $57 Treasury Stock During the six months ended June 30, 2024 and 2023, the Company repurchased $500 million, or 15,000,188 shares, and repurchased $656 million, or 19,736,783 shares, respectively, of its outstanding common stock, which are held in treasury stock.

COMMITMENTS AND CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	6 Months Ended
	Jun. 30, 2024
Commitments and Contingencies Disclosure [Abstract]
COMMITMENTS AND CONTINGENCIES	NOTE 11 - COMMITMENTS AND CONTINGENCIES A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 19 in the Company’s 2023 Form 10-K. (dollars in millions) June 30, 2024 December 31, 2023 Commitments to extend credit $94,526 $94,201 Letters of credit 1,957 1,977 Loans sold with recourse 99 96 Marketing rights 17 18 Risk participation agreements 1 3 Total $96,600 $96,295 Commitments to Extend Credit Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. These commitments generally have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements. Letters of Credit Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Letters of credit are generally collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amount of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to two years and one year, respectively. Other Commitments Citizens has additional off-balance sheet arrangements that are summarized below: • Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania. • Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights. • Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. At June 30, 2024, the remaining terms on these RPAs ranged from less than one year to nine years. Contingencies The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, and mortgage-related issues. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company. In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss. Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

FAIR VALUE MEASUREMENTS

FAIR VALUE MEASUREMENTS	6 Months Ended
	Jun. 30, 2024
Fair Value Disclosures [Abstract]
FAIR VALUE MEASUREMENTS	NOTE 12 - FAIR VALUE MEASUREMENTS Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Fair value is also used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Fair value measurement guidance is also applied to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements. Fair Value Option Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value: June 30, 2024 December 31, 2023 (dollars in millions) Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Residential mortgage loans held for sale, at fair value $519 $507 $12 $614 $593 $21 Commercial and industrial, and commercial real estate loans held for sale, at fair value 72 78 (6) 62 69 (7) For more information on the election of the fair value option for these assets see Note 20 in the Company’s 2023 Form 10-K. Recurring Fair Value Measurements Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure fair value on a recurring basis, see Note 20 in the Company’s 2023 Form 10-K. Short-term investments Short-term investments include corporate bonds and U.S. Treasury securities managed by the Company’s trading desks. U.S. Treasury securities are classified as Level 1 in the fair value hierarchy as quoted prices in active markets are readily available. The fair value of corporate bonds is estimated using a combination of direct market quotes for a particular bond, or a comparable bond if recent market data is not available, and a discounted cash flow model that incorporates certain credit attributes of the bond issuer. External pricing services are utilized to corroborate the fair value of corporate bonds, which may result in an adjustment to the underlying bond’s valuation if price differences exceed certain thresholds. Corporate bonds are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these instruments. Short-term investments are included in interest-bearing deposits in banks in the Consolidated Balance Sheets. Short-term borrowed funds Short-term borrowed funds include short positions in corporate bonds held by the Company’s trading desks and are classified as Level 2 in the fair value hierarchy. See “Short-term investments” above for more information regarding the valuation techniques utilized to value corporate bonds. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at June 30, 2024: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $26,631 $— $26,631 $— Collateralized loan obligations 294 — 294 — State and political subdivisions 1 — 1 — U.S. Treasury and other 5,012 5,012 — — Total debt securities available for sale 31,938 5,012 26,926 — Loans held for sale, at fair value: Residential loans held for sale 519 — 519 — Commercial loans held for sale 72 — 72 — Total loans held for sale, at fair value 591 — 591 — Mortgage servicing rights 1,568 — — 1,568 Derivative assets: Interest rate contracts 479 — 479 — Foreign exchange contracts 345 — 345 — Commodities contracts 516 — 516 — TBA contracts 3 — 3 — Other contracts 7 — — 7 Total derivative assets 1,350 — 1,343 7 Equity securities, at fair value (1) 135 135 — — Short-term investments 61 30 31 — Total assets $35,643 $5,177 $28,891 $1,575 Derivative liabilities: Interest rate contracts $1,298 $— $1,298 $— Foreign exchange contracts 285 — 285 — Commodities contracts 467 — 467 — TBA contracts 8 — 8 — Other contracts 1 — — 1 Total derivative liabilities 2,059 — 2,058 1 Short-term borrowed funds 2 — 2 — Total liabilities $2,061 $— $2,060 $1 (1) Excludes investments of $57 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $24 million at June 30, 2024, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2023: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $24,732 $— $24,732 $— Collateralized loan obligations 664 — 664 — State and political subdivisions 1 — 1 — U.S. Treasury and other 4,380 4,380 — — Total debt securities available for sale 29,777 4,380 25,397 — Loans held for sale, at fair value: Residential loans held for sale 614 — 614 — Commercial loans held for sale 62 — 62 — Total loans held for sale, at fair value 676 — 676 — Mortgage servicing rights 1,552 — — 1,552 Derivative assets: Interest rate contracts 464 — 464 — Foreign exchange contracts 434 — 434 — Commodities contracts 685 — 685 — TBA contracts 3 — 3 — Other contracts 7 — — 7 Total derivative assets 1,593 — 1,586 7 Equity securities, at fair value (1) 115 115 — — Total assets $33,713 $4,495 $27,659 $1,559 Derivative liabilities: Interest rate contracts $1,149 $— $1,149 $— Foreign exchange contracts 378 — 378 — Commodities contracts 640 — 640 — TBA contracts 16 — 16 — Other contracts — — — — Total derivative liabilities 2,183 — 2,183 — Total liabilities $2,183 $— $2,183 $— (1) Excludes investments of $58 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $28 million at December 31, 2023, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. The following tables present a roll forward of the balance sheet amounts for assets and liabilities measured at fair value on a recurring basis and classified as Level 3: Three Months Ended June 30, 2024 Six Months Ended June 30, 2024 (dollars in millions) Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts Beginning balance $1,564 $8 $1,552 $7 Issuances 25 16 43 29 Settlements (1) (43) (13) (89) (23) Changes in fair value during the period recognized in earnings (2) 22 (5) 62 (7) Ending balance $1,568 $6 $1,568 $6 Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 (dollars in millions) Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts Beginning balance $1,496 $13 $1,530 $1 Issuances 36 20 57 35 Settlements (1) (41) (7) (82) (12) Changes in fair value during the period recognized in earnings (2) 33 (20) 19 (18) Ending balance $1,524 $6 $1,524 $6 (1) For MSRs, represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. For other derivative contracts, represents the closeout of interest rate lock commitments. (2) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations. The following table presents quantitative information about significant unobservable inputs utilized to measure the fair value of Level 3 assets and liabilities. As of June 30, 2024 As of December 31, 2023 Financial Instrument Valuation Technique Unobservable Input Range (Weighted Average) Range (Weighted Average) Mortgage servicing rights Discounted Cash Flow Constant prepayment rate 5.53-17.24% CPR (7.05% CPR) 6.70-14.55% CPR (7.23% CPR) Option adjusted spread 398-1,058 bps (635 bps) 398-1,058 bps (630 bps) Other derivative contracts Internal Model Pull through rate 26.75-99.70% (80.80%) 24.90-99.70% (80.34%) MSR value 6.61-155.54 bps (103.92 bps) (8.90)-141.24 bps (88.04 bps) Nonrecurring Fair Value Measurements Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure fair value on a nonrecurring basis, see Note 20 in the Company’s 2023 Form 10-K. The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Collateral-dependent loans ($64) ($64) ($120) ($68) The following table presents assets measured at fair value on a nonrecurring basis: June 30, 2024 December 31, 2023 (dollars in millions) Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Collateral-dependent loans $934 $— $934 $— $789 $— $789 $— Fair Value of Financial Instruments The following tables present the estimated fair value for financial instruments not recorded at fair value in the Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions: June 30, 2024 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $8,895 $7,924 $— $— $8,447 $7,490 $448 $434 Other loans held for sale 92 92 — — — — 92 92 Net loans and leases 139,717 137,363 — — 934 934 138,783 136,429 Other assets 731 731 — — 709 709 22 22 Financial liabilities: Deposits 176,352 176,102 — — 176,352 176,102 — — Short-term borrowed funds 2 2 — — 2 2 — — Long-term borrowed funds 13,082 12,719 — — 13,082 12,719 — — December 31, 2023 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $9,184 $8,350 $— $— $8,696 $7,887 $488 $463 Other loans held for sale 103 103 — — — — 103 103 Net loans and leases 143,861 140,504 — — 789 789 143,072 139,715 Other assets 869 869 — — 851 851 18 18 Financial liabilities: Deposits 177,342 177,096 — — 177,342 177,096 — — Short-term borrowed funds 505 505 — — 505 505 — — Long-term borrowed funds 13,467 13,012 — — 13,467 13,012 — —

NONINTEREST INCOME

NONINTEREST INCOME	6 Months Ended
	Jun. 30, 2024
Other Income and Expenses [Abstract]
NONINTEREST INCOME	NOTE 13 - NONINTEREST INCOME Revenues from Contracts with Customers The following tables present the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment: Three Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $75 $30 $— $— $105 Card fees 74 13 — 4 91 Capital markets fees — 126 — — 126 Wealth fees (1) 75 — — — 75 Other banking fees — 4 — 1 5 Total revenue from contracts with customers $224 $173 $— $5 $402 Total revenue from other sources (2) 53 69 — 29 151 Total noninterest income $277 $242 $— $34 $553 Three Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $66 $35 $— $— $101 Card fees 67 11 — — 78 Capital markets fees — 76 — — 76 Wealth fees (1) 65 — — — 65 Other banking fees — 3 — — 3 Total revenue from contracts with customers $198 $125 $— $— $323 Total revenue from other sources (2) 70 82 — 31 183 Total noninterest income $268 $207 $— $31 $506 Six Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $138 $63 $— $— $201 Card fees 140 28 — 7 175 Capital markets fees — 242 — — 242 Wealth fees (1) 143 — — — 143 Other banking fees 1 6 — 1 8 Total revenue from contracts with customers $422 $339 $— $8 $769 Total revenue from other sources (2) 113 130 — 58 301 Total noninterest income $535 $469 $— $66 $1,070 Six Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $133 $67 $— $— $200 Card fees 126 23 — — 149 Capital markets fees — 147 — — 147 Wealth fees (1) 128 — — — 128 Other banking fees 1 7 — — 8 Total revenue from contracts with customers $388 $244 $— $— $632 Total revenue from other sources (2) 136 164 — 59 359 Total noninterest income $524 $408 $— $59 $991 (1) See Note 1 for information regarding updates to the Consolidated Statements of Operations during the second quarter of 2024. (2) Includes bank-owned life insurance income of $30 million and $23 million for the three months ended June 30, 2024 and 2023, respectively, and $54 million and $46 million for the six months ended June 30, 2024 and 2023, respectively. The Company recognized trailing commissions of $3 million for the three months ended June 30, 2024 and 2023, and $7 million for the six months ended June 30, 2024 and 2023 related to ongoing commissions from previous investment sales.

OTHER OPERATING EXPENSE

OTHER OPERATING EXPENSE	6 Months Ended
	Jun. 30, 2024
Other Income and Expenses [Abstract]
OTHER OPERATING EXPENSE	NOTE 14 - OTHER OPERATING EXPENSE The following table presents the details of other operating expense: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Marketing $49 $56 $84 $94 Deposit insurance 46 43 122 79 Other 93 98 185 193 Other operating expense $188 $197 $391 $366

EARNINGS PER SHARE

EARNINGS PER SHARE	6 Months Ended
	Jun. 30, 2024
Earnings Per Share [Abstract]
EARNINGS PER SHARE	NOTE 15 - EARNINGS PER SHARE Three Months Ended June 30, Six Months Ended June 30, (dollars in millions, except per share data) 2024 2023 2024 2023 Numerator (basic and diluted): Net income $392 $478 $726 $989 Less: Preferred stock dividends 35 34 65 57 Net income available to common stockholders $357 $444 $661 $932 Denominator: Weighted-average common shares outstanding - basic 454,142,489 479,470,543 457,750,585 482,440,926 Dilutive common shares: share-based awards 2,418,533 1,504,738 2,258,961 1,811,177 Weighted-average common shares outstanding - diluted 456,561,022 480,975,281 460,009,546 484,252,103 Earnings per common share: Basic $0.79 $0.93 $1.44 $1.93 Diluted (1) 0.78 0.92 1.44 1.92 (1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 1,206,158 and 3,249,834 for the three months ended June 30, 2024 and 2023, respectively, and 1,318,088 and 2,305,895 for the six months ended June 30, 2024 and 2023, respectively.

BUSINESS OPERATING SEGMENTS

BUSINESS OPERATING SEGMENTS	6 Months Ended
	Jun. 30, 2024
Segment Reporting [Abstract]
BUSINESS OPERATING SEGMENTS	NOTE 16 - BUSINESS OPERATING SEGMENTS Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s three business operating segments are Consumer Banking, Commercial Banking, and Non-Core. The business operating segments are determined based on the products and services provided, or the type of customer served. Each business operating segment has a segment head that reports directly to the Chief Executive Officer, who has final authority over resource allocation decisions and performance assessment. The business operating segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. Developing and applying methodologies used to allocate items among the business operating segments is a dynamic process. Accordingly, financial results may be revised periodically as management systems are enhanced, methods of evaluating performance or product lines are updated, or organizational structure changes occur. See Note 1 for a description of segment changes made during the third quarter of 2023. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 26 in the Company’s 2023 Form 10-K. Three Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $1,120 $494 ($31) ($173) $1,410 Noninterest income 277 242 — 34 553 Total revenue 1,397 736 (31) (139) 1,963 Noninterest expense 915 311 26 49 1,301 Profit (loss) before provision (benefit) for credit losses 482 425 (57) (188) 662 Provision (benefit) for credit losses 84 90 10 (2) 182 Income (loss) before income tax expense (benefit) 398 335 (67) (186) 480 Income tax expense (benefit) 102 76 (17) (73) 88 Net income (loss) $296 $259 ($50) ($113) $392 Total average assets $74,295 $68,958 $9,418 $66,551 $219,222 Three Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $1,023 $584 ($28) $9 $1,588 Noninterest income 268 207 — 31 506 Total revenue 1,291 791 (28) 40 2,094 Noninterest expense 875 315 33 83 1,306 Profit (loss) before provision (benefit) for credit losses 416 476 (61) (43) 788 Provision (benefit) for credit losses 68 71 13 24 176 Income (loss) before income tax expense (benefit) 348 405 (74) (67) 612 Income tax expense (benefit) 91 100 (19) (38) 134 Net income (loss) $257 $305 ($55) ($29) $478 Total average assets $72,583 $77,546 $14,456 $57,788 $222,373 Six Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $2,213 $1,008 ($68) ($301) $2,852 Noninterest income 535 469 — 66 1,070 Total revenue 2,748 1,477 (68) (235) 3,922 Noninterest expense 1,818 628 51 162 2,659 Profit (loss) before provision (benefit) for credit losses 930 849 (119) (397) 1,263 Provision (benefit) for credit losses 165 171 29 (12) 353 Income (loss) before income tax expense (benefit) 765 678 (148) (385) 910 Income tax expense (benefit) 197 160 (38) (135) 184 Net income (loss) $568 $518 ($110) ($250) $726 Total average assets $74,064 $69,529 $9,986 $66,417 $219,996 Six Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $2,034 $1,181 ($43) $59 $3,231 Noninterest income 524 408 — 59 991 Total revenue 2,558 1,589 (43) 118 4,222 Noninterest expense 1,732 646 65 159 2,602 Profit (loss) before provision (benefit) for credit losses 826 943 (108) (41) 1,620 Provision (benefit) for credit losses 131 118 34 61 344 Income (loss) before income tax expense (benefit) 695 825 (142) (102) 1,276 Income tax expense (benefit) 181 201 (37) (58) 287 Net income (loss) $514 $624 ($105) ($44) $989 Total average assets $72,230 $78,215 $15,068 $57,028 $222,541

SIGNIFICANT ACCOUNTING POLICI_2

SIGNIFICANT ACCOUNTING POLICIES (Policies)	6 Months Ended
	Jun. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	The accompanying unaudited interim Consolidated Financial Statements and Notes have been prepared in accordance with the instructions for Form 10-Q and, therefore, do not include all information and notes included in annual financial statements prepared in accordance with GAAP. The Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for the fair presentation of the interim period results presented. These unaudited interim financial statements and notes should be read in conjunction with the audited Consolidated Financial Statements and Notes included in the Company’s 2023 Form 10-K. The results of operations for interim periods are not necessarily indicative of the results that may be expected for the full year.
Consolidation	The unaudited interim Consolidated Financial Statements include the accounts of Citizens and its subsidiaries, including VIEs in which Citizens is a primary beneficiary. Investments in VIEs in which the Company does not have the ability to exercise significant influence are not consolidated. All intercompany transactions and balances have been eliminated in consolidation. During the third quarter of 2023, the Company’s indirect auto and certain purchased consumer loan portfolios were transferred from the Consumer Banking segment into a new Non-Core segment to reflect the manner in which management is currently assessing performance and allocating resources. Prior period results have been revised to conform to the new segment presentation. See Note 16 for additional information. During the first quarter of 2024, the Company modified the presentation of its loans and leases portfolio to include leases in the commercial and industrial financing receivable class. Prior period results have been revised to conform to the new presentation. See Notes 3 and 4 for additional information relative to the Company’s loans and leases portfolio.
Use of Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change include the determination of the ACL, fair value measurements and the evaluation and measurement of goodwill impairment.
Credit Quality Indicators	The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. Renewals are categorized as new credit decisions and reflect the renewal date as the vintage date, except for renewals of loans modified for borrowers experiencing financial difficulty, or FDMs, which are presented in the original vintage. Citizens utilizes internal risk ratings to monitor credit quality for commercial loans and leases. For more information on these ratings see Note 6 in the Company’s 2023 Form 10-K.
Variable Interest Entity	Citizens, in the normal course of business, engages in a variety of activities with entities that are considered VIEs, as defined by GAAP, with its variable interest arising from contractual, ownership or other monetary interests in the entity. A VIE typically does not have sufficient equity at risk to finance its activities without additional subordinated financial support from other parties.
Short-Term Investments and Short-Term Borrowed Funds	Short-term investments Short-term investments include corporate bonds and U.S. Treasury securities managed by the Company’s trading desks. U.S. Treasury securities are classified as Level 1 in the fair value hierarchy as quoted prices in active markets are readily available. The fair value of corporate bonds is estimated using a combination of direct market quotes for a particular bond, or a comparable bond if recent market data is not available, and a discounted cash flow model that incorporates certain credit attributes of the bond issuer. External pricing services are utilized to corroborate the fair value of corporate bonds, which may result in an adjustment to the underlying bond’s valuation if price differences exceed certain thresholds. Corporate bonds are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these instruments. Short-term investments are included in interest-bearing deposits in banks in the Consolidated Balance Sheets. Short-term borrowed funds Short-term borrowed funds include short positions in corporate bonds held by the Company’s trading desks and are classified as Level 2 in the fair value hierarchy. See “Short-term investments” above for more information regarding the valuation techniques utilized to value corporate bonds.

SECURITIES (Tables)

SECURITIES (Tables)	6 Months Ended
	Jun. 30, 2024
Investments, Debt and Equity Securities [Abstract]
Schedule of securities held	The following table presents the major components of securities at amortized cost and fair value: June 30, 2024 December 31, 2023 (dollars in millions) Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. Treasury and other $5,198 $5 ($191) $5,012 $4,493 $26 ($139) $4,380 State and political subdivisions 1 — — 1 1 — — 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 28,568 30 (2,220) 26,378 26,289 45 (1,857) 24,477 Other/non-agency 274 — (21) 253 279 — (24) 255 Total mortgage-backed securities 28,842 30 (2,241) 26,631 26,568 45 (1,881) 24,732 Collateralized loan obligations 293 1 — 294 667 — (3) 664 Total debt securities available for sale, at fair value $34,334 $36 ($2,432) $31,938 $31,729 $71 ($2,023) $29,777 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities $8,447 $— ($957) $7,490 $8,696 $9 ($818) $7,887 Total mortgage-backed securities 8,447 — (957) 7,490 8,696 9 (818) 7,887 Asset-backed securities 448 1 (15) 434 488 — (25) 463 Total debt securities held to maturity $8,895 $1 ($972) $7,924 $9,184 $9 ($843) $8,350 Equity securities, at cost (2) $731 $— $— $731 $869 $— $— $869 Equity securities, at fair value (2) 192 — — 192 173 — — 173 (1) Excludes portfolio level basis adjustments of $(113) million and $60 million, respectively, for securities designated in active fair value hedge relationships at June 30, 2024 and December 31, 2023. (2) Included in other assets in the Consolidated Balance Sheets.
Schedule of investments classified by maturity date	The following table presents the amortized cost and fair value of debt securities by contractual maturity as of June 30, 2024. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties. Distribution of Maturities (dollars in millions) 1 Year or Less After 1 Year through 5 Years After 5 Years through 10 Years After 10 Years Total Amortized cost: U.S. Treasury and other $— $3,604 $1,594 $— $5,198 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 1,868 1,964 24,736 28,568 Other/non-agency — — — 274 274 Collateralized loan obligations — — 59 234 293 Total debt securities available for sale — 5,472 3,617 25,245 34,334 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 8,447 8,447 Asset-backed securities — 448 — — 448 Total debt securities held to maturity — 448 — 8,447 8,895 Total amortized cost of debt securities $— $5,920 $3,617 $33,692 $43,229 Fair value: U.S. Treasury and other $— $3,427 $1,585 $— $5,012 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 1,774 1,857 22,747 26,378 Other/non-agency — — — 253 253 Collateralized loan obligations — — 59 235 294 Total debt securities available for sale — 5,201 3,501 23,236 31,938 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 7,490 7,490 Asset-backed securities — 434 — — 434 Total debt securities held to maturity — 434 — 7,490 7,924 Total fair value of debt securities $— $5,635 $3,501 $30,726 $39,862
Schedule of income recognized on investment securities	The following table presents realized gains and losses on the sale of securities: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Gains $— $9 $5 $18 Losses — — — (4) Securities gains, net $— $9 $5 $14
Schedule of financial instruments owned and pledged as collateral	The following table presents the amortized cost and fair value of debt securities pledged: June 30, 2024 December 31, 2023 (dollars in millions) Amortized Cost Fair Value Amortized Cost Fair Value Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law $7,527 $6,959 $5,619 $5,305 Pledged as collateral for FHLB borrowing capacity 238 218 242 220 Pledged against repurchase agreements — — — —
Schedule of unrealized loss on investments	The following tables present AFS debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position: June 30, 2024 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $1,260 ($14) $3,209 ($177) $4,469 ($191) State and political subdivisions — — 1 — 1 — Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 5,990 (56) 16,462 (2,164) 22,452 (2,220) Other/non-agency — — 253 (21) 253 (21) Total mortgage-backed securities 5,990 (56) 16,715 (2,185) 22,705 (2,241) Collateralized loan obligations — — 10 — 10 — Total $7,250 ($70) $19,935 ($2,362) $27,185 ($2,432) December 31, 2023 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $49 $— $3,245 ($139) $3,294 ($139) Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 2,939 (24) 16,398 (1,833) 19,337 (1,857) Other/non-agency — — 255 (24) 255 (24) Total mortgage-backed securities 2,939 (24) 16,653 (1,857) 19,592 (1,881) Collateralized loan obligations 56 — 607 (3) 663 (3) Total $3,044 ($24) $20,505 ($1,999) $23,549 ($2,023)

LOANS AND LEASES (Tables)

LOANS AND LEASES (Tables)	6 Months Ended
	Jun. 30, 2024
Receivables [Abstract]
Schedule of loans and leases	The following table presents loans and leases, excluding LHFS: (dollars in millions) June 30, 2024 December 31, 2023 Commercial and industrial $43,623 $44,974 Commercial real estate 28,311 29,471 Total commercial 71,934 74,445 Residential mortgages 31,890 31,332 Home equity 15,534 15,040 Automobile 6,383 8,258 Education 11,265 11,834 Other retail 4,836 5,050 Total retail 69,908 71,514 Total loans and leases $141,842 $145,959 The following table presents the composition of LHFS: June 30, 2024 December 31, 2023 (dollars in millions) Residential Mortgages (1) Commercial (2) Total Residential Mortgages (1) Commercial (2) Total Loans held for sale at fair value $519 $72 $591 $614 $62 $676 Other loans held for sale 39 53 92 — 103 103 (1) Residential mortgage LHFS at fair value are originated for sale. (2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS primarily consist of loans associated with the Company’s syndication business.

CREDIT QUALITY AND THE ALLOWA_2

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES (Tables)	6 Months Ended
	Jun. 30, 2024
Receivables [Abstract]
Schedule of changes in the allowance for credit losses	The following table presents a summary of changes in the ACL for the three and six months ended June 30, 2024: Three Months Ended June 30, 2024 Six Months Ended June 30, 2024 (dollars in millions) Commercial Retail Total Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,234 $852 $2,086 $1,250 $848 $2,098 Charge-offs (100) (123) (223) (202) (252) (454) Recoveries 4 35 39 21 68 89 Net charge-offs (96) (88) (184) (181) (184) (365) Provision expense (benefit) for loans and leases 144 79 223 213 179 392 Allowance for loan and lease losses, end of period 1,282 843 2,125 1,282 843 2,125 Allowance for unfunded lending commitments, beginning of period 191 31 222 175 45 220 Provision expense (benefit) for unfunded lending commitments (44) 3 (41) (28) (11) (39) Allowance for unfunded lending commitments, end of period 147 34 181 147 34 181 Total allowance for credit losses, end of period $1,429 $877 $2,306 $1,429 $877 $2,306 The following table presents a summary of changes in the ACL for the three and six months ended June 30, 2023: Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 (dollars in millions) Commercial Retail Total Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,111 $906 $2,017 $1,060 $923 $1,983 Charge-offs (79) (110) (189) (138) (222) (360) Recoveries 3 34 37 10 65 75 Net charge-offs (76) (76) (152) (128) (157) (285) Provision expense (benefit) for loans and leases 122 57 179 225 121 346 Allowance for loan and lease losses, end of period 1,157 887 2,044 1,157 887 2,044 Allowance for unfunded lending commitments, beginning of period 215 43 258 207 50 257 Provision expense (benefit) for unfunded lending commitments (2) (1) (3) 6 (8) (2) Allowance for unfunded lending commitments, end of period 213 42 255 213 42 255 Total allowance for credit losses, end of period $1,370 $929 $2,299 $1,370 $929 $2,299 The following tables present gross charge-offs by vintage date for the Company’s loan and lease portfolios: Six Months Ended June 30, 2024 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial $— $— $1 $11 $— $3 $13 $— $28 Commercial real estate — — 1 19 86 68 — — 174 Total commercial — — 2 30 86 71 13 — 202 Residential mortgages — — — — — 3 — — 3 Home equity — — — — — 2 5 1 8 Automobile — 3 16 17 5 6 — — 47 Education — — 3 13 14 33 — — 63 Other retail 15 10 7 10 2 6 81 — 131 Total retail 15 13 26 40 21 50 86 1 252 Total loans and leases $15 $13 $28 $70 $107 $121 $99 $1 $454 Six Months Ended June 30, 2023 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial $— $1 $32 $4 $1 $5 $29 $— $72 Commercial real estate — — — 22 6 38 — — 66 Total commercial — 1 32 26 7 43 29 — 138 Residential mortgages — — — — 1 1 — — 2 Home equity — — — — — 2 3 — 5 Automobile — 15 21 7 6 5 — — 54 Education — 3 6 10 7 23 — — 49 Other retail 19 20 7 5 7 5 49 — 112 Total retail 19 38 34 22 21 36 52 — 222 Total loans and leases $19 $39 $66 $48 $28 $79 $81 $— $360
Schedule of classes of loans and leases, amortized cost basis by credit quality indicator	The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of June 30, 2024: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $2,807 $3,159 $5,507 $4,190 $1,176 $2,581 $21,128 $77 $40,625 Special Mention — 61 123 298 58 28 395 — 963 Substandard Accrual — 32 229 274 132 347 749 11 1,774 Nonaccrual — 23 49 29 5 101 47 7 261 Total commercial and industrial 2,807 3,275 5,908 4,791 1,371 3,057 22,319 95 43,623 Commercial real estate Pass 1,197 1,296 5,726 5,937 2,084 5,182 1,529 5 22,956 Special Mention — 3 812 561 134 389 96 — 1,995 Substandard Accrual — — 422 259 479 1,310 207 5 2,682 Nonaccrual — — 79 45 98 454 2 — 678 Total commercial real estate 1,197 1,299 7,039 6,802 2,795 7,335 1,834 10 28,311 Total commercial Pass 4,004 4,455 11,233 10,127 3,260 7,763 22,657 82 63,581 Special Mention — 64 935 859 192 417 491 — 2,958 Substandard Accrual — 32 651 533 611 1,657 956 16 4,456 Nonaccrual — 23 128 74 103 555 49 7 939 Total commercial $4,004 $4,574 $12,947 $11,593 $4,166 $10,392 $24,153 $105 $71,934 The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2023: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $3,694 $6,512 $5,331 $1,445 $1,147 $2,299 $21,033 $53 $41,514 Special Mention 59 221 355 30 50 113 368 — 1,196 Substandard Accrual 8 189 337 218 125 287 792 11 1,967 Nonaccrual 1 72 54 4 5 102 53 6 297 Total commercial and industrial 3,762 6,994 6,077 1,697 1,327 2,801 22,246 70 44,974 Commercial real estate Pass 1,906 5,791 6,062 2,555 2,294 3,895 1,975 8 24,486 Special Mention — 713 539 222 183 260 75 — 1,992 Substandard Accrual — 277 203 469 528 939 100 — 2,516 Nonaccrual 1 66 2 23 144 238 3 — 477 Total commercial real estate 1,907 6,847 6,806 3,269 3,149 5,332 2,153 8 29,471 Total commercial Pass 5,600 12,303 11,393 4,000 3,441 6,194 23,008 61 66,000 Special Mention 59 934 894 252 233 373 443 — 3,188 Substandard Accrual 8 466 540 687 653 1,226 892 11 4,483 Nonaccrual 2 138 56 27 149 340 56 6 774 Total commercial $5,669 $13,841 $12,883 $4,966 $4,476 $8,133 $24,399 $78 $74,445 The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of June 30, 2024: Term Loans by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $469 $1,206 $3,182 $5,230 $3,023 $4,112 $— $— $17,222 740-799 763 1,043 1,810 2,354 1,394 2,054 — — 9,418 680-739 148 294 626 704 448 1,044 — — 3,264 620-679 21 48 106 148 80 535 — — 938 <620 4 27 63 141 87 707 — — 1,029 No FICO available (1) — — — 2 1 16 — — 19 Total residential mortgages 1,405 2,618 5,787 8,579 5,033 8,468 — — 31,890 Home equity 800+ 1 — 4 4 1 84 5,280 210 5,584 740-799 — — 1 2 1 74 4,932 227 5,237 680-739 — — 1 1 2 86 2,788 188 3,066 620-679 — 1 3 1 2 69 716 147 939 <620 — 1 4 2 1 71 382 247 708 No FICO available (1) — — — — — — — — — Total home equity 1 2 13 10 7 384 14,098 1,019 15,534 Automobile 800+ — 78 465 871 273 119 — — 1,806 740-799 — 114 544 793 265 122 — — 1,838 680-739 — 115 455 536 176 90 — — 1,372 620-679 — 68 245 260 82 54 — — 709 <620 — 46 215 253 80 64 — — 658 No FICO available (1) — — — — — — — — — Total automobile — 421 1,924 2,713 876 449 — — 6,383 Education 800+ 73 376 668 1,602 1,342 1,628 — — 5,689 740-799 106 398 634 905 734 912 — — 3,689 680-739 31 166 250 286 237 377 — — 1,347 620-679 10 49 61 64 53 124 — — 361 <620 2 9 19 27 24 63 — — 144 No FICO available (1) 2 — — — — 33 — — 35 Total education 224 998 1,632 2,884 2,390 3,137 — — 11,265 Other retail 800+ 87 127 47 24 22 18 509 — 834 740-799 154 176 60 28 27 21 934 1 1,401 680-739 125 149 51 24 23 15 904 2 1,293 620-679 51 81 34 15 12 5 377 1 576 <620 9 39 36 18 11 5 229 1 348 No FICO available (1) 2 2 — — — — 380 — 384 Total other retail 428 574 228 109 95 64 3,333 5 4,836 Total retail 800+ 630 1,787 4,366 7,731 4,661 5,961 5,789 210 31,135 740-799 1,023 1,731 3,049 4,082 2,421 3,183 5,866 228 21,583 680-739 304 724 1,383 1,551 886 1,612 3,692 190 10,342 620-679 82 247 449 488 229 787 1,093 148 3,523 <620 15 122 337 441 203 910 611 248 2,887 No FICO available (1) 4 2 — 2 1 49 380 — 438 Total retail $2,058 $4,613 $9,584 $14,295 $8,401 $12,502 $17,431 $1,024 $69,908 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2023: Term Loans by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $889 $3,067 $5,172 $3,117 $1,131 $3,125 $— $— $16,501 740-799 1,333 1,940 2,560 1,411 592 1,625 — — 9,461 680-739 367 631 758 466 266 873 — — 3,361 620-679 54 135 165 90 121 445 — — 1,010 <620 9 48 104 95 161 561 — — 978 No FICO available (1) 1 — 2 1 3 14 — — 21 Total residential mortgages 2,653 5,821 8,761 5,180 2,274 6,643 — — 31,332 Home equity 800+ — 4 4 1 4 91 5,078 222 5,404 740-799 — 1 2 1 3 82 4,708 241 5,038 680-739 1 1 1 2 5 93 2,693 202 2,998 620-679 — 1 1 2 8 77 718 137 944 <620 — 2 1 1 10 80 332 230 656 Total home equity 1 9 9 7 30 423 13,529 1,032 15,040 Automobile 800+ 81 539 1,062 368 162 47 — — 2,259 740-799 134 671 1,038 375 165 52 — — 2,435 680-739 147 577 708 252 118 39 — — 1,841 620-679 94 316 345 112 65 26 — — 958 <620 44 232 291 100 66 32 — — 765 Total automobile 500 2,335 3,444 1,207 576 196 — — 8,258 Education 800+ 296 671 1,637 1,418 600 1,185 — — 5,807 740-799 368 694 1,050 850 369 678 — — 4,009 680-739 143 289 333 273 134 298 — — 1,470 620-679 30 65 68 58 32 107 — — 360 <620 5 18 25 23 15 55 — — 141 No FICO available (1) 10 — 1 — — 36 — — 47 Total education 852 1,737 3,114 2,622 1,150 2,359 — — 11,834 Other retail 800+ 183 70 38 35 16 18 500 — 860 740-799 258 87 46 45 21 19 963 1 1,440 680-739 214 76 39 39 18 11 973 2 1,372 620-679 118 48 23 19 6 4 419 2 639 <620 31 35 18 14 4 2 251 2 357 No FICO available (1) 7 1 — 1 — — 373 — 382 Total other retail 811 317 164 153 65 54 3,479 7 5,050 Total retail 800+ 1,449 4,351 7,913 4,939 1,913 4,466 5,578 222 30,831 740-799 2,093 3,393 4,696 2,682 1,150 2,456 5,671 242 22,383 680-739 872 1,574 1,839 1,032 541 1,314 3,666 204 11,042 620-679 296 565 602 281 232 659 1,137 139 3,911 <620 89 335 439 233 256 730 583 232 2,897 No FICO available (1) 18 1 3 2 3 50 373 — 450 Total retail $4,817 $10,219 $15,492 $9,169 $4,095 $9,675 $17,008 $1,039 $71,514 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).
Schedule of nonaccrual loans and leases and loans accruing and 90 days or more past due	The following tables present an aging analysis of accruing and nonaccrual loans and leases as of June 30, 2024 and December 31, 2023: June 30, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $43,311 $27 $17 $7 $261 $43,623 $25 Commercial real estate 27,424 72 101 36 678 28,311 111 Total commercial 70,735 99 118 43 939 71,934 136 Residential mortgages 31,417 93 45 182 153 31,890 126 Home equity 15,147 79 29 — 279 15,534 195 Automobile 6,190 113 36 — 44 6,383 6 Education 11,154 37 20 2 52 11,265 3 Other retail 4,707 40 28 1 60 4,836 1 Total retail 68,615 362 158 185 588 69,908 331 Total $139,350 $461 $276 $228 $1,527 $141,842 $467 Guaranteed residential mortgages (1) $821 $59 $28 $168 $— $1,076 $— December 31, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $44,591 $62 $18 $6 $297 $44,974 $30 Commercial real estate 28,745 150 59 40 477 29,471 71 Total commercial 73,336 212 77 46 774 74,445 101 Residential mortgages 30,499 282 118 256 177 31,332 144 Home equity 14,640 82 33 — 285 15,040 198 Automobile 8,005 144 48 — 61 8,258 7 Education 11,732 49 23 2 28 11,834 3 Other retail 4,899 49 34 29 39 5,050 — Total retail 69,775 606 256 287 590 71,514 352 Total $143,111 $818 $333 $333 $1,364 $145,959 $453 Guaranteed residential mortgages (1) $675 $128 $76 $243 $— $1,122 $— (1)
Troubled debt restructurings on financing receivables	The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the three and six months ended June 30, 2024 and 2023, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs received during the indicated period. Three Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $184 $14 $— $— $— $198 0.45 % Commercial real estate — 307 87 — 24 49 467 1.65 Total commercial — 491 101 — 24 49 665 0.92 Residential mortgages 2 15 5 — 2 — 24 0.08 Home equity 1 1 — — 2 — 4 0.03 Automobile — — — — — — — — Education 3 2 19 — — — 24 0.21 Other retail 4 — — — — — 4 0.08 Total retail 10 18 24 — 4 — 56 0.08 Total $10 $509 $125 $— $28 $49 $721 0.51 % Three Months Ended June 30, 2023 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $123 $— $— $1 $1 $125 0.26 % Commercial real estate — 298 — — — 1 299 1.03 Total commercial — 421 — — 1 2 424 0.54 Residential mortgages 2 17 — — 8 — 27 0.09 Home equity — 2 — — 2 — 4 0.03 Automobile — — — — — — — — Education 2 — 1 — — — 3 0.02 Other retail 3 — — — — — 3 0.06 Total retail 7 19 1 — 10 — 37 0.05 Total $7 $440 $1 $— $11 $2 $461 0.30 % Six Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $210 $78 $— $1 $32 $321 0.74 % Commercial real estate — 569 110 — 63 50 792 2.80 Total commercial — 779 188 — 64 82 1,113 1.55 Residential mortgages 3 50 8 — 4 — 65 0.20 Home equity 2 1 — — 6 — 9 0.06 Automobile — — — — — — — — Education 6 1 30 — — — 37 0.33 Other retail 9 — — — — — 9 0.19 Total retail 20 52 38 — 10 — 120 0.17 Total $20 $831 $226 $— $74 $82 $1,233 0.87 % Six Months Ended June 30, 2023 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $160 $32 $— $1 $21 $214 0.45 % Commercial real estate — 335 — — — 1 336 1.16 Total commercial — 495 32 — 1 22 550 0.70 Residential mortgages 4 35 — — 10 — 49 0.16 Home equity — 3 — — 4 — 7 0.05 Automobile — — — — — — — — Education 4 — 1 — — — 5 0.04 Other retail 6 — — — — — 6 0.12 Total retail 14 38 1 — 14 — 67 0.09 Total $14 $533 $33 $— $15 $22 $617 0.41 % (1) Represents the total amortized cost as of period-end divided by the period-end amortized cost of the corresponding loan class. Accrued interest receivable is excluded from amortized cost and is immaterial. The following tables present the financial effect of loans to borrowers experiencing financial difficulty that were modified during the three and six months ended June 30, 2024 and 2023, disaggregated by class of financing receivable. Three Months Ended June 30, 2024 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 1.59 % 8 $1 $— Commercial real estate 2.44 9 1 — Residential mortgages 1.45 99 — — Home equity 4.63 92 — — Automobile — — — — Education 4.37 24 — — Other retail 20.41 — — 2 Three Months Ended June 30, 2023 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 2.87 % 9 $— $— Commercial real estate — 7 — — Residential mortgages 2.04 52 — — Home equity 2.20 115 — — Automobile 2.40 19 — — Education 4.90 — — — Other retail 18.76 — — 1 Six Months Ended June 30, 2024 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 3.84 % 10 $1 $— Commercial real estate 1.24 16 1 — Residential mortgages 1.63 92 — — Home equity 3.82 90 — — Automobile — — — — Education 4.41 24 — — Other retail 20.05 — — 4 Six Months Ended June 30, 2023 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 3.06 % 9 $— $— Commercial real estate — 8 — — Residential mortgages 1.86 48 — — Home equity 2.12 125 — — Automobile 2.59 21 — — Education 5.00 — — — Other retail 18.28 22 — 2 (1) Weighted based on period-end amortized cost. (2) Amounts are recorded as charge-offs. The following tables present an aging analysis of the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the twelve month period ending June 30, 2024 and the six month period ending June 30, 2023, disaggregated by class of financing receivable. A loan in a forbearance or repayment plan is reported as past due according to its contractual terms until contractually modified. Subsequent to modification, it is reported as past due based on its restructured terms. June 30, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Commercial and industrial $300 $11 $— $— $115 $426 Commercial real estate 723 66 — — 120 909 Total commercial 1,023 77 — — 235 1,335 Residential mortgages 79 — 9 22 11 121 Home equity 6 — — — 10 16 Automobile — — — — — — Education 31 1 1 — 31 64 Other retail 11 1 1 — 1 14 Total retail 127 2 11 22 53 215 Total $1,150 $79 $11 $22 $288 $1,550 June 30, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Commercial and industrial $151 $7 $— $— $56 $214 Commercial real estate 256 24 — — 56 336 Total commercial 407 31 — — 112 550 Residential mortgages 33 — 2 4 10 49 Home equity 1 — — — 6 7 Automobile — — — — — — Education 4 — — — 1 5 Other retail 4 1 — — 1 6 Total retail 42 1 2 4 18 67 Total $449 $32 $2 $4 $130 $617
Financing receivable, modified, subsequent default	The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that defaulted during the period presented and were modified within the previous 12 months preceding the default, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs at the time of default. A loan is considered to be in default if, subsequent to modification, it becomes 90 or more days past due or is placed on nonaccrual status. Three Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Interest Rate Reduction and Term Extension Total Commercial and industrial $— $1 $— $— $1 Commercial real estate — 33 — — 33 Total commercial — 34 — — 34 Residential mortgages — 5 1 1 7 Home equity — — — — — Automobile — — — — — Education 2 — 14 — 16 Other retail 1 — — — 1 Total retail 3 5 15 1 24 Total $3 $39 $15 $1 $58 Three Months Ended June 30, 2023 (dollars in millions) Term Extension Interest Rate Reduction and Term Extension Total Commercial and industrial $— $— $— Commercial real estate 38 — 38 Total commercial 38 — 38 Residential mortgages 2 2 4 Home equity — — — Automobile — — — Education — — — Other retail — — — Total retail 2 2 4 Total $40 $2 $42 Six Months Ended June 30, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Interest Rate Reduction and Term Extension Total Commercial and industrial $— $18 $— $— $18 Commercial real estate — 70 — — 70 Total commercial — 88 — — 88 Residential mortgages — 12 1 1 14 Home equity — — — — — Automobile — — — — — Education 3 — 14 — 17 Other retail 1 — — — 1 Total retail 4 12 15 1 32 Total $4 $100 $15 $1 $120 Six Months Ended June 30, 2023 (dollars in millions) Term Extension Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Commercial and industrial $3 $— $20 $23 Commercial real estate 38 — — 38 Total commercial 41 — 20 61 Residential mortgages 2 2 — 4 Home equity — — — — Automobile — — — — Education — — — — Other retail — — — — Total retail 2 2 — 4 Total $43 $2 $20 $65

MORTGAGE BANKING AND OTHER SE_2

MORTGAGE BANKING AND OTHER SERVICED LOANS (Tables)	6 Months Ended
	Jun. 30, 2024
Mortgage Banking [Abstract]
Schedule of mortgage banking activities	The following table summarizes activity related to residential mortgage loans sold with servicing rights retained: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Cash proceeds from residential mortgage loans sold with servicing retained $1,807 $2,513 $3,295 $4,088 Gain on sales (1) 15 22 30 41 Contractually specified servicing, late and other ancillary fees (1) 77 76 156 154 (1) Reported in mortgage banking fees in the Consolidated Statements of Operations.
Servicing asset at fair value	The following table summarizes changes in MSRs recorded using the fair value method: As of and for the Three Months Ended June 30, As of and for the Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Fair value as of beginning of the period $1,564 $1,496 $1,552 $1,530 Amounts capitalized 25 36 43 57 Changes in unpaid principal balance during the period (1) (43) (41) (89) (82) Changes in fair value during the period (2) 22 33 62 19 Fair value at end of the period $1,568 $1,524 $1,568 $1,524 (1) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. (2) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.
Schedule of fair value assumptions used to estimate the value of Mortgage Servicing Rights	The sensitivity analysis below presents the impact of an immediate 10% and 20% adverse change in key economic assumptions to the current fair value of MSRs. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. Changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates. (dollars in millions) June 30, 2024 December 31, 2023 Fair value $1,568 $1,552 Weighted average life (years) 8.8 8.8 Weighted average constant prepayment rate 7.1% 7.2% Decline in fair value from 10% adverse change $37 $37 Decline in fair value from 20% adverse change $71 $71 Weighted average option adjusted spread 635 bps 630 bps Decline in fair value from 10% adverse change $44 $43 Decline in fair value from 20% adverse change $88 $87
Schedule of other serviced loans	The following table presents the unpaid principal balance of other serviced loans: (dollars in millions) June 30, 2024 December 31, 2023 Education $460 $502 Commercial and industrial (1) 97 94 (1)

VARIABLE INTEREST ENTITIES (Tab

VARIABLE INTEREST ENTITIES (Tables)	6 Months Ended
	Jun. 30, 2024
Equity Method Investments and Joint Ventures [Abstract]
Schedule of variable interest entities	The following table summarizes the carrying amount of assets and liabilities for the Company’s consolidated VIEs: (dollars in millions) June 30, 2024 December 31, 2023 Assets: Cash and due from banks $— $13 Interest-bearing deposits in banks 209 106 Net loans and leases 5,034 3,194 Other assets 24 14 Total assets $5,267 $3,327 Liabilities: Long-term borrowed funds $4,190 $2,692 Other liabilities 11 8 Total liabilities $4,201 $2,700 A summary of these investments is presented below: (dollars in millions) June 30, 2024 December 31, 2023 Lending to special purpose entities included in loans and leases $4,378 $4,760 LIHTC investments included in other assets 2,537 2,444 LIHTC unfunded commitments included in other liabilities 1,068 1,025 Asset-backed investments included in HTM securities 448 488 Renewable energy investments included in other assets 283 314 NMTC investments included in other assets 3 3
Schedule of proportionally amortized tax credit investments	The following table summarizes the impact to the Consolidated Statements of Operations relative to the Company’s tax credit programs for which it has elected to apply the proportional amortization method of accounting: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Tax credits recognized $94 $87 $191 $174 Other tax benefits recognized 24 20 47 38 Amortization (89) (85) (188) (166) Net benefit (expense) included in income tax expense 29 22 50 46 Other income 2 2 3 3 Allocated income (loss) on investments (3) (3) (6) (6) Net benefit (expense) included in noninterest income (1) (1) (3) (3) Net benefit (expense) included in the Consolidated Statements of Operations (1) $28 $21 $47 $43 (1) Includes the impact of tax credit investments when the election to apply the proportional amortization method was in effect during the periods presented. For 2024 and 2023, this includes LIHTC, renewable energy and NMTC investments.

BORROWED FUNDS (Tables)

BORROWED FUNDS (Tables)	6 Months Ended
	Jun. 30, 2024
Debt Disclosure [Abstract]
Schedule of long-term borrowed funds	The following table presents a summary of the Company’s long-term borrowed funds: (dollars in millions) June 30, 2024 December 31, 2023 Parent Company: 3.750% fixed-rate subordinated debt, due July 2024 $90 $90 4.023% fixed-rate subordinated debt, due October 2024 17 17 4.350% fixed-rate subordinated debt, due August 2025 133 133 4.300% fixed-rate subordinated debt, due December 2025 336 336 2.850% fixed-rate senior unsecured notes, due July 2026 499 499 5.841% fixed/floating-rate senior unsecured notes, due January 2030 1,244 — 2.500% fixed-rate senior unsecured notes, due February 2030 298 298 3.250% fixed-rate senior unsecured notes, due April 2030 747 746 3.750% fixed-rate reset subordinated debt, due February 2031 69 69 4.300% fixed-rate reset subordinated debt, due February 2031 135 135 4.350% fixed-rate reset subordinated debt, due February 2031 60 60 2.638% fixed-rate subordinated debt, due September 2032 566 563 6.645% fixed/floating-rate senior unsecured notes, due April 2035 745 — 5.641% fixed-rate reset subordinated debt, due May 2037 398 398 CBNA’s Global Note Program: 2.250% senior unsecured notes, due April 2025 749 749 4.119% fixed/floating-rate senior unsecured notes, due May 2025 (1) — 649 6.064% fixed/floating-rate senior unsecured notes, due October 2025 600 599 5.284% fixed/floating-rate senior unsecured notes, due January 2026 350 349 3.750% senior unsecured notes, due February 2026 482 483 4.575% fixed/floating-rate senior unsecured notes, due August 2028 798 798 Additional Borrowings by CBNA and Other Subsidiaries: Federal Home Loan Bank advances, 5.314% weighted average rate, due through 2043 (2) 553 3,786 Secured borrowings, 5.667% weighted average rate, due through 2030 (2)(3) 4,190 2,692 Other 23 18 Total long-term borrowed funds $13,082 $13,467 (1) Notes were redeemed on May 23, 2024. (2) Rate disclosed reflects the weighted average rate as of June 30, 2024. (3) Collateralized by auto loans. See Note 6 for additional information.
Schedule of maturities of long-term borrowed funds	The following table presents a summary of maturities for the Company’s long-term borrowed funds at June 30, 2024: (dollars in millions) Parent Company CBNA and Other Subsidiaries Consolidated Year 2024 $106 $— $106 2025 469 1,911 2,380 2026 499 2,690 3,189 2027 — 9 9 2028 — 2,695 2,695 2029 and thereafter 4,263 440 4,703 Total $5,337 $7,745 $13,082

DERIVATIVES (Tables)

DERIVATIVES (Tables)	6 Months Ended
	Jun. 30, 2024
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of derivative instruments in consolidated balance sheets	The following table presents derivative instruments included in the Consolidated Balance Sheets: June 30, 2024 December 31, 2023 (dollars in millions) Notional Amount Derivative Assets Derivative Liabilities Notional Amount Derivative Assets Derivative Liabilities Derivatives designated as hedging instruments: Interest rate contracts $76,731 $251 $67 $86,895 $173 $44 Derivatives not designated as hedging instruments: Interest rate contracts 188,971 228 1,231 185,993 291 1,105 Foreign exchange contracts 29,770 345 285 32,528 434 378 Commodities contracts 1,157 516 467 1,251 685 640 TBA contracts 2,722 3 8 2,337 3 16 Other contracts 891 7 1 549 7 — Total derivatives not designated as hedging instruments 223,511 1,099 1,992 222,658 1,420 2,139 Total gross derivatives 300,242 1,350 2,059 309,553 1,593 2,183 Less: Gross amounts offset in the Consolidated Balance Sheets (1) (396) (396) (471) (471) Less: Cash collateral applied (1) (587) (116) (682) (150) Total net derivatives presented in the Consolidated Balance Sheets $367 $1,547 $440 $1,562 (1) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions, as well as collateral paid and received.
Schedule of fair value hedges	The following table presents the effect of fair value hedges on the Consolidated Statements of Operations and the respective line items affected for each hedged item: Location and Amount of Gains (Losses) Recognized Interest Income Interest Expense (dollars in millions) Investment Securities Long-Term Borrowed Funds Three Months Ended June 30, 2024 Gains (losses) on fair value hedges recognized on: Hedged items ($39) ($3) Derivatives 40 3 Amounts related to interest settlements on derivatives 28 (3) Total net interest income recognized on fair value hedges $29 ($3) Three Months Ended June 30, 2023 Gains (losses) on fair value hedges recognized on: Hedged items ($12) $7 Derivatives 12 (7) Amounts related to interest settlements on derivatives 1 (3) Total net interest income recognized on fair value hedges $1 ($3) Six Months Ended June 30, 2024 Gains (losses) on fair value hedges recognized on: Hedged items ($174) $— Derivatives 179 — Amounts related to interest settlements on derivatives 53 (7) Total net interest income recognized on fair value hedges $58 ($7) Six Months Ended June 30, 2023 Gains (losses) on fair value hedges recognized on: Hedged items ($12) ($1) Derivatives 12 1 Amounts related to interest settlements on derivatives 1 (8) Total net interest income recognized on fair value hedges $1 ($8) The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges: (dollars in millions) June 30, 2024 December 31, 2023 Debt securities available for sale (1) Long-term borrowed funds Debt securities available for sale (1) Long-term borrowed funds Carrying amount of hedged assets $9,662 $— $7,253 $— Carrying amount of hedged liabilities — 482 — 483 Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items (113) (17) 60 (17) (1) Includes the amortized cost basis of closed portfolios used to designate hedging relationships under the portfolio layer method. The hedged item is a layer of the closed portfolio which is expected to be remaining at the end of the hedging relationship. As of June 30, 2024 and December 31, 2023, the amortized cost basis of the closed portfolios used in these hedging relationships was $6.7 billion and $5.9 billion, respectively, including associated cumulative basis adjustments of $(88) million and $39 million, respectively. The amount of the designated hedging instruments was $4.8 billion and $4.0 billion at June 30, 2024 and December 31, 2023, respectively.
Schedule of effect of cash flow hedges on net income and stockholders' equity	The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Amount of pre-tax net gains (losses) recognized in OCI ($177) ($680) ($727) ($447) Amount of pre-tax net gains (losses) reclassified from AOCI into interest income (232) (137) (435) (264) Amount of pre-tax net gains (losses) reclassified from AOCI into interest expense — 1 — 1
Schedule of effect of derivative Instruments on net income	The following table presents the effect of economic hedges on noninterest income: Amounts Recognized in Three Months Ended June 30, Six Months Ended June 30, Affected Line Item in the Consolidated Statements of Operations (dollars in millions) 2024 2023 2024 2023 Economic hedge type: Customer interest rate contracts ($189) ($614) ($683) ($580) Foreign exchange and derivative products Derivatives hedging interest rate risk 197 627 700 608 Foreign exchange and derivative products Customer foreign exchange contracts (23) 9 (133) 5 Foreign exchange and derivative products Derivatives hedging foreign exchange risk 37 (18) 182 (20) Foreign exchange and derivative products Customer commodity contracts 32 (94) 67 (569) Foreign exchange and derivative products Derivatives hedging commodity price risk (25) 102 (57) 588 Foreign exchange and derivative products Residential loan commitments (5) (20) (7) (18) Mortgage banking fees Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value 6 26 9 15 Mortgage banking fees Derivative contracts used to hedge residential MSRs (18) (31) (56) (15) Mortgage banking fees Total $12 ($13) $22 $14

ACCUMULATED OTHER COMPREHENSI_2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)	6 Months Ended
	Jun. 30, 2024
Equity [Abstract]
Schedule of other comprehensive income	The following tables present the changes in the balances, net of income taxes, of each component of AOCI: As of and for the Three Months Ended June 30, (dollars in millions) Net Unrealized Gains (Losses) on Derivatives Net Unrealized Gains (Losses) on Debt Securities Employee Benefit Plans Total AOCI Balance at April 1, 2023 ($1,149) ($2,424) ($370) ($3,943) Other comprehensive income (loss) before reclassifications (505) (239) — (744) Amounts reclassified to the Consolidated Statements of Operations 101 20 3 124 Net other comprehensive income (loss) (404) (219) 3 (620) Balance at June 30, 2023 ($1,553) ($2,643) ($367) ($4,563) Balance at April 1, 2024 ($1,343) ($2,497) ($324) ($4,164) Other comprehensive income (loss) before reclassifications (129) (29) — (158) Amounts reclassified to the Consolidated Statements of Operations 170 15 2 187 Net other comprehensive income (loss) 41 (14) 2 29 Balance at June 30, 2024 ($1,302) ($2,511) ($322) ($4,135) Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net and Net interest income Other operating expense As of and for the Six Months Ended June 30, (dollars in millions) Net Unrealized Gains (Losses) on Derivatives Net Unrealized Gains (Losses) on Debt Securities Employee Benefit Plans Total AOCI Balance at January 1, 2023 ($1,416) ($2,771) ($373) ($4,560) Other comprehensive income (loss) before reclassifications (332) 88 — (244) Amounts reclassified to the Consolidated Statements of Operations 195 40 6 241 Net other comprehensive income (loss) (137) 128 6 (3) Balance at June 30, 2023 ($1,553) ($2,643) ($367) ($4,563) Balance at January 1, 2024 ($1,087) ($2,338) ($333) ($3,758) Other comprehensive income (loss) before reclassifications (534) (202) 4 (732) Amounts reclassified to the Consolidated Statements of Operations 319 29 7 355 Net other comprehensive income (loss) (215) (173) 11 (377) Balance at June 30, 2024 ($1,302) ($2,511) ($322) ($4,135) Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net and Net interest income Other operating expense

STOCKHOLDERS' EQUITY (Tables)

STOCKHOLDERS' EQUITY (Tables)	6 Months Ended
	Jun. 30, 2024
Equity [Abstract]
Schedule of preferred stock	The following table summarizes the Company’s preferred stock: June 30, 2024 December 31, 2023 (dollars in millions, except per share data) Liquidation value per share Preferred Shares Carrying Amount Preferred Shares Carrying Amount Authorized ($25 par value per share) 100,000,000 100,000,000 Issued and outstanding: Series B $1,000 300,000 $296 300,000 $296 Series C 1,000 300,000 297 300,000 297 Series D 1,000 (1) — — 300,000 (2) 293 Series E 1,000 (1) 450,000 (3) 437 450,000 437 Series F 1,000 400,000 395 400,000 395 Series G 1,000 300,000 296 300,000 296 Series H 1,000 (1) 400,000 (4) 391 — — Total 2,150,000 $2,112 2,050,000 $2,014 (1) Equivalent to $25 per depositary share. (2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock. (3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. (4) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock.
Schedule of dividends	The following tables summarize the Company’s dividend activity for the three and six months ended June 30, 2024 and 2023. Three Months Ended June 30, 2024 Three Months Ended June 30, 2023 (dollars in millions, except per share data) Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Common stock $0.42 $194 $194 $0.42 $205 $205 Preferred stock Series B $21.66 $6 $6 $30.00 $9 $— Series C 22.53 7 5 15.94 5 5 Series D 23.78 7 5 15.87 5 5 Series E 12.50 6 6 12.50 6 6 Series F 14.12 6 5 14.12 6 5 Series G 10.00 3 3 10.00 3 3 Total preferred stock $35 $30 $34 $24 Six Months Ended June 30, 2024 Six Months Ended June 30, 2023 (dollars in millions, except per share data) Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Common stock $0.84 $391 $391 $0.84 $410 $410 Preferred stock Series B $43.38 $13 $13 $30.00 $9 $9 Series C 38.47 12 10 31.88 10 10 Series D 39.66 12 10 31.75 10 10 Series E 25.00 11 11 25.00 11 11 Series F 28.25 11 11 28.25 11 11 Series G 20.00 6 6 20.00 6 6 Total preferred stock $65 $61 $57 $57

COMMITMENTS AND CONTINGENCIES (

COMMITMENTS AND CONTINGENCIES (Tables)	6 Months Ended
	Jun. 30, 2024
Commitments and Contingencies Disclosure [Abstract]
Schedule of outstanding off balance sheet arrangements	A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 19 in the Company’s 2023 Form 10-K. (dollars in millions) June 30, 2024 December 31, 2023 Commitments to extend credit $94,526 $94,201 Letters of credit 1,957 1,977 Loans sold with recourse 99 96 Marketing rights 17 18 Risk participation agreements 1 3 Total $96,600 $96,295

FAIR VALUE MEASUREMENTS (Tables

FAIR VALUE MEASUREMENTS (Tables)	6 Months Ended
	Jun. 30, 2024
Fair Value Disclosures [Abstract]
Fair value option	The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value: June 30, 2024 December 31, 2023 (dollars in millions) Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Residential mortgage loans held for sale, at fair value $519 $507 $12 $614 $593 $21 Commercial and industrial, and commercial real estate loans held for sale, at fair value 72 78 (6) 62 69 (7)
Assets and liabilities measured on recurring basis	The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at June 30, 2024: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $26,631 $— $26,631 $— Collateralized loan obligations 294 — 294 — State and political subdivisions 1 — 1 — U.S. Treasury and other 5,012 5,012 — — Total debt securities available for sale 31,938 5,012 26,926 — Loans held for sale, at fair value: Residential loans held for sale 519 — 519 — Commercial loans held for sale 72 — 72 — Total loans held for sale, at fair value 591 — 591 — Mortgage servicing rights 1,568 — — 1,568 Derivative assets: Interest rate contracts 479 — 479 — Foreign exchange contracts 345 — 345 — Commodities contracts 516 — 516 — TBA contracts 3 — 3 — Other contracts 7 — — 7 Total derivative assets 1,350 — 1,343 7 Equity securities, at fair value (1) 135 135 — — Short-term investments 61 30 31 — Total assets $35,643 $5,177 $28,891 $1,575 Derivative liabilities: Interest rate contracts $1,298 $— $1,298 $— Foreign exchange contracts 285 — 285 — Commodities contracts 467 — 467 — TBA contracts 8 — 8 — Other contracts 1 — — 1 Total derivative liabilities 2,059 — 2,058 1 Short-term borrowed funds 2 — 2 — Total liabilities $2,061 $— $2,060 $1 (1) Excludes investments of $57 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $24 million at June 30, 2024, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2023: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $24,732 $— $24,732 $— Collateralized loan obligations 664 — 664 — State and political subdivisions 1 — 1 — U.S. Treasury and other 4,380 4,380 — — Total debt securities available for sale 29,777 4,380 25,397 — Loans held for sale, at fair value: Residential loans held for sale 614 — 614 — Commercial loans held for sale 62 — 62 — Total loans held for sale, at fair value 676 — 676 — Mortgage servicing rights 1,552 — — 1,552 Derivative assets: Interest rate contracts 464 — 464 — Foreign exchange contracts 434 — 434 — Commodities contracts 685 — 685 — TBA contracts 3 — 3 — Other contracts 7 — — 7 Total derivative assets 1,593 — 1,586 7 Equity securities, at fair value (1) 115 115 — — Total assets $33,713 $4,495 $27,659 $1,559 Derivative liabilities: Interest rate contracts $1,149 $— $1,149 $— Foreign exchange contracts 378 — 378 — Commodities contracts 640 — 640 — TBA contracts 16 — 16 — Other contracts — — — — Total derivative liabilities 2,183 — 2,183 — Total liabilities $2,183 $— $2,183 $— (1) Excludes investments of $58 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $28 million at December 31, 2023, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments.
Assets measured at fair value on recurring basis and classified as Level 3	The following tables present a roll forward of the balance sheet amounts for assets and liabilities measured at fair value on a recurring basis and classified as Level 3: Three Months Ended June 30, 2024 Six Months Ended June 30, 2024 (dollars in millions) Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts Beginning balance $1,564 $8 $1,552 $7 Issuances 25 16 43 29 Settlements (1) (43) (13) (89) (23) Changes in fair value during the period recognized in earnings (2) 22 (5) 62 (7) Ending balance $1,568 $6 $1,568 $6 Three Months Ended June 30, 2023 Six Months Ended June 30, 2023 (dollars in millions) Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts Beginning balance $1,496 $13 $1,530 $1 Issuances 36 20 57 35 Settlements (1) (41) (7) (82) (12) Changes in fair value during the period recognized in earnings (2) 33 (20) 19 (18) Ending balance $1,524 $6 $1,524 $6 (1) For MSRs, represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. For other derivative contracts, represents the closeout of interest rate lock commitments. (2) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.
Fair value measurement inputs and valuation techniques	The following table presents quantitative information about significant unobservable inputs utilized to measure the fair value of Level 3 assets and liabilities. As of June 30, 2024 As of December 31, 2023 Financial Instrument Valuation Technique Unobservable Input Range (Weighted Average) Range (Weighted Average) Mortgage servicing rights Discounted Cash Flow Constant prepayment rate 5.53-17.24% CPR (7.05% CPR) 6.70-14.55% CPR (7.23% CPR) Option adjusted spread 398-1,058 bps (635 bps) 398-1,058 bps (630 bps) Other derivative contracts Internal Model Pull through rate 26.75-99.70% (80.80%) 24.90-99.70% (80.34%) MSR value 6.61-155.54 bps (103.92 bps) (8.90)-141.24 bps (88.04 bps)
Losses on assets and liabilities measured on a nonrecurring basis included in earnings	The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Collateral-dependent loans ($64) ($64) ($120) ($68)
Fair value of assets and liabilities measured on a nonrecurring basis	The following table presents assets measured at fair value on a nonrecurring basis: June 30, 2024 December 31, 2023 (dollars in millions) Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Collateral-dependent loans $934 $— $934 $— $789 $— $789 $—
Assets and liabilities measured at fair value	The following tables present the estimated fair value for financial instruments not recorded at fair value in the Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions: June 30, 2024 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $8,895 $7,924 $— $— $8,447 $7,490 $448 $434 Other loans held for sale 92 92 — — — — 92 92 Net loans and leases 139,717 137,363 — — 934 934 138,783 136,429 Other assets 731 731 — — 709 709 22 22 Financial liabilities: Deposits 176,352 176,102 — — 176,352 176,102 — — Short-term borrowed funds 2 2 — — 2 2 — — Long-term borrowed funds 13,082 12,719 — — 13,082 12,719 — — December 31, 2023 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $9,184 $8,350 $— $— $8,696 $7,887 $488 $463 Other loans held for sale 103 103 — — — — 103 103 Net loans and leases 143,861 140,504 — — 789 789 143,072 139,715 Other assets 869 869 — — 851 851 18 18 Financial liabilities: Deposits 177,342 177,096 — — 177,342 177,096 — — Short-term borrowed funds 505 505 — — 505 505 — — Long-term borrowed funds 13,467 13,012 — — 13,467 13,012 — —

NONINTEREST INCOME (Tables)

NONINTEREST INCOME (Tables)	6 Months Ended
	Jun. 30, 2024
Other Income and Expenses [Abstract]
Components of revenue from contracts with customers	The following tables present the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment: Three Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $75 $30 $— $— $105 Card fees 74 13 — 4 91 Capital markets fees — 126 — — 126 Wealth fees (1) 75 — — — 75 Other banking fees — 4 — 1 5 Total revenue from contracts with customers $224 $173 $— $5 $402 Total revenue from other sources (2) 53 69 — 29 151 Total noninterest income $277 $242 $— $34 $553 Three Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $66 $35 $— $— $101 Card fees 67 11 — — 78 Capital markets fees — 76 — — 76 Wealth fees (1) 65 — — — 65 Other banking fees — 3 — — 3 Total revenue from contracts with customers $198 $125 $— $— $323 Total revenue from other sources (2) 70 82 — 31 183 Total noninterest income $268 $207 $— $31 $506 Six Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $138 $63 $— $— $201 Card fees 140 28 — 7 175 Capital markets fees — 242 — — 242 Wealth fees (1) 143 — — — 143 Other banking fees 1 6 — 1 8 Total revenue from contracts with customers $422 $339 $— $8 $769 Total revenue from other sources (2) 113 130 — 58 301 Total noninterest income $535 $469 $— $66 $1,070 Six Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $133 $67 $— $— $200 Card fees 126 23 — — 149 Capital markets fees — 147 — — 147 Wealth fees (1) 128 — — — 128 Other banking fees 1 7 — — 8 Total revenue from contracts with customers $388 $244 $— $— $632 Total revenue from other sources (2) 136 164 — 59 359 Total noninterest income $524 $408 $— $59 $991 (1) See Note 1 for information regarding updates to the Consolidated Statements of Operations during the second quarter of 2024. (2) Includes bank-owned life insurance income of $30 million and $23 million for the three months ended June 30, 2024 and 2023, respectively, and $54 million and $46 million for the six months ended June 30, 2024 and 2023, respectively.

OTHER OPERATING EXPENSE (Tables

OTHER OPERATING EXPENSE (Tables)	6 Months Ended
	Jun. 30, 2024
Other Income and Expenses [Abstract]
Schedule of other operating expense	The following table presents the details of other operating expense: Three Months Ended June 30, Six Months Ended June 30, (dollars in millions) 2024 2023 2024 2023 Marketing $49 $56 $84 $94 Deposit insurance 46 43 122 79 Other 93 98 185 193 Other operating expense $188 $197 $391 $366

EARNINGS PER SHARE (Tables)

EARNINGS PER SHARE (Tables)	6 Months Ended
	Jun. 30, 2024
Earnings Per Share [Abstract]
Schedule of earnings per share	Three Months Ended June 30, Six Months Ended June 30, (dollars in millions, except per share data) 2024 2023 2024 2023 Numerator (basic and diluted): Net income $392 $478 $726 $989 Less: Preferred stock dividends 35 34 65 57 Net income available to common stockholders $357 $444 $661 $932 Denominator: Weighted-average common shares outstanding - basic 454,142,489 479,470,543 457,750,585 482,440,926 Dilutive common shares: share-based awards 2,418,533 1,504,738 2,258,961 1,811,177 Weighted-average common shares outstanding - diluted 456,561,022 480,975,281 460,009,546 484,252,103 Earnings per common share: Basic $0.79 $0.93 $1.44 $1.93 Diluted (1) 0.78 0.92 1.44 1.92 (1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 1,206,158 and 3,249,834 for the three months ended June 30, 2024 and 2023, respectively, and 1,318,088 and 2,305,895 for the six months ended June 30, 2024 and 2023, respectively.

BUSINESS OPERATING SEGMENTS (Ta

BUSINESS OPERATING SEGMENTS (Tables)	6 Months Ended
	Jun. 30, 2024
Segment Reporting [Abstract]
Schedule of segment reporting information	Three Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $1,120 $494 ($31) ($173) $1,410 Noninterest income 277 242 — 34 553 Total revenue 1,397 736 (31) (139) 1,963 Noninterest expense 915 311 26 49 1,301 Profit (loss) before provision (benefit) for credit losses 482 425 (57) (188) 662 Provision (benefit) for credit losses 84 90 10 (2) 182 Income (loss) before income tax expense (benefit) 398 335 (67) (186) 480 Income tax expense (benefit) 102 76 (17) (73) 88 Net income (loss) $296 $259 ($50) ($113) $392 Total average assets $74,295 $68,958 $9,418 $66,551 $219,222 Three Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $1,023 $584 ($28) $9 $1,588 Noninterest income 268 207 — 31 506 Total revenue 1,291 791 (28) 40 2,094 Noninterest expense 875 315 33 83 1,306 Profit (loss) before provision (benefit) for credit losses 416 476 (61) (43) 788 Provision (benefit) for credit losses 68 71 13 24 176 Income (loss) before income tax expense (benefit) 348 405 (74) (67) 612 Income tax expense (benefit) 91 100 (19) (38) 134 Net income (loss) $257 $305 ($55) ($29) $478 Total average assets $72,583 $77,546 $14,456 $57,788 $222,373 Six Months Ended June 30, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $2,213 $1,008 ($68) ($301) $2,852 Noninterest income 535 469 — 66 1,070 Total revenue 2,748 1,477 (68) (235) 3,922 Noninterest expense 1,818 628 51 162 2,659 Profit (loss) before provision (benefit) for credit losses 930 849 (119) (397) 1,263 Provision (benefit) for credit losses 165 171 29 (12) 353 Income (loss) before income tax expense (benefit) 765 678 (148) (385) 910 Income tax expense (benefit) 197 160 (38) (135) 184 Net income (loss) $568 $518 ($110) ($250) $726 Total average assets $74,064 $69,529 $9,986 $66,417 $219,996 Six Months Ended June 30, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $2,034 $1,181 ($43) $59 $3,231 Noninterest income 524 408 — 59 991 Total revenue 2,558 1,589 (43) 118 4,222 Noninterest expense 1,732 646 65 159 2,602 Profit (loss) before provision (benefit) for credit losses 826 943 (108) (41) 1,620 Provision (benefit) for credit losses 131 118 34 61 344 Income (loss) before income tax expense (benefit) 695 825 (142) (102) 1,276 Income tax expense (benefit) 181 201 (37) (58) 287 Net income (loss) $514 $624 ($105) ($44) $989 Total average assets $72,230 $78,215 $15,068 $57,028 $222,541

SECURITIES - Schedule of Invest

SECURITIES - Schedule of Investments (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Fair Value	[1]	$ 31,938	$ 29,777
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost	[1]	8,895	9,184
Gross Unrealized Gains		1	9
Gross Unrealized Gains		(972)	(843)
Fair Value		7,924	8,350
Total equity securities, at cost, Amortized Cost		731	869
Equity securities, at cost, fair value		731	869
Equity Securities, Amortized Cost		192	173
Equity Securities, Fair Value		192	173
Portfolio level basis adjustments excluded from amortized cost		(113)	60
Total debt securities available for sale, at fair value
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		34,334	31,729
Gross Unrealized Gains		36	71
Gross Unrealized Losses		(2,432)	(2,023)
Fair Value		31,938	29,777
U.S. Treasury and other
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		5,198	4,493
Gross Unrealized Gains		5	26
Gross Unrealized Losses		(191)	(139)
Fair Value		5,012	4,380
State and political subdivisions
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		1	1
Gross Unrealized Gains		0	0
Gross Unrealized Losses		0	0
Fair Value		1	1
Total mortgage-backed securities
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		28,842	26,568
Gross Unrealized Gains		30	45
Gross Unrealized Losses		(2,241)	(1,881)
Fair Value		26,631	24,732
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		8,447	8,696
Gross Unrealized Gains		0	9
Gross Unrealized Gains		(957)	(818)
Fair Value		7,490	7,887
Federal agencies and U.S. government sponsored entities
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		28,568	26,289
Gross Unrealized Gains		30	45
Gross Unrealized Losses		(2,220)	(1,857)
Fair Value		26,378	24,477
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		8,447	8,696
Gross Unrealized Gains		0	9
Gross Unrealized Gains		(957)	(818)
Fair Value		7,490	7,887
Other/non-agency
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		274	279
Gross Unrealized Gains		0	0
Gross Unrealized Losses		(21)	(24)
Fair Value		253	255
Collateralized loan obligations
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		293	667
Gross Unrealized Gains		1	0
Gross Unrealized Losses		0	(3)
Fair Value		294	664
Asset-backed securities
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		448	488
Gross Unrealized Gains		1	0
Gross Unrealized Gains		(15)	(25)
Fair Value		$ 434	$ 463
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

SECURITIES - Narrative (Details

SECURITIES - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023	Dec. 31, 2023
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Accrued interest receivable on debt securities	$ 138,000,000		$ 138,000,000		$ 125,000,000
Taxable interest income from securities	417,000,000	$ 267,000,000	816,000,000	$ 533,000,000
Offsetting of short-term receivables or payables recognized	$ 0		$ 0		$ 0
Securitizations of mortgage loans		$ 0		$ 0
Held-to-maturity, zero expected credit loss, percent of portfolio	95%		95%
Allowance for credit loss recognized	$ 0		$ 0
Mortgage-backed securities
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Securitizations of mortgage loans	$ 133,000,000		$ 133,000,000

SECURITIES - Schedule of Availa

SECURITIES - Schedule of Available for Sale Securities Debt Maturities (Details) $ in Millions	Jun. 30, 2024 USD ($)
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	$ 0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	5,472
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	3,617
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	25,245
Amortized Cost, Debt securities available for sale, Total	34,334
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	448
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	8,447
Amortized Cost, Debt securities held to maturity, Total	8,895
Total amortized cost of debt securities, Maturity of 1 Year or Less	0
Total amortized cost of debt securities, Maturity of 1-5 Years	5,920
Total amortized cost of debt securities, Maturity of 5-10 Years	3,617
Total amortized cost of debt securities, Maturity After 10 Years	33,692
Total amortized cost of debt securities, Total	43,229
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	5,201
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	3,501
Fair Value, Debt securities available for sale, Maturity After 10 Years	23,236
Fair Value, Debt securities available for sale, Total	31,938
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	434
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	7,490
Fair Value, Debt securities held to maturity, Total	7,924
Total fair value of debt securities, Maturity of 1 Year or Less	0
Total fair value of debt securities, Maturity of 1-5 Years	5,635
Total fair value of debt securities, Maturity of 5-10 Years	3,501
Total fair value of debt securities, Maturity After 10 Years	30,726
Total fair value of debt securities, Total	39,862
U.S. Treasury and other
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	3,604
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,594
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	0
Amortized Cost, Debt securities available for sale, Total	5,198
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	3,427
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,585
Fair Value, Debt securities available for sale, Maturity After 10 Years	0
Fair Value, Debt securities available for sale, Total	5,012
State and political subdivisions
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	1
Amortized Cost, Debt securities available for sale, Total	1
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	1
Fair Value, Debt securities available for sale, Total	1
Federal agencies and U.S. government sponsored entities
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	1,868
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,964
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	24,736
Amortized Cost, Debt securities available for sale, Total	28,568
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	8,447
Amortized Cost, Debt securities held to maturity, Total	8,447
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	1,774
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,857
Fair Value, Debt securities available for sale, Maturity After 10 Years	22,747
Fair Value, Debt securities available for sale, Total	26,378
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	7,490
Fair Value, Debt securities held to maturity, Total	7,490
Other/non-agency
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	274
Amortized Cost, Debt securities available for sale, Total	274
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	253
Fair Value, Debt securities available for sale, Total	253
Collateralized loan obligations
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	59
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	234
Amortized Cost, Debt securities available for sale, Total	293
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	59
Fair Value, Debt securities available for sale, Maturity After 10 Years	235
Fair Value, Debt securities available for sale, Total	294
Asset-backed securities
Amortized cost:
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	448
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	0
Amortized Cost, Debt securities held to maturity, Total	448
Fair value:
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	434
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	0
Fair Value, Debt securities held to maturity, Total	$ 434

SECURITIES - Income Recognized

SECURITIES - Income Recognized from Investment Securities (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Investments, Debt and Equity Securities [Abstract]
Gains	$ 0	$ 9	$ 5	$ 18
Losses	0	0	0	(4)
Securities gains, net	$ 0	$ 9	$ 5	$ 14

SECURITIES - Schedule of Securi

SECURITIES - Schedule of Securities Pledged (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law
Financial Instruments Owned and Pledged as Collateral [Line Items]
Debt securities at amortized cost	$ 7,527	$ 5,619
Debt securities at fair value	6,959	5,305
Pledged as collateral for FHLB borrowing capacity
Financial Instruments Owned and Pledged as Collateral [Line Items]
Debt securities at amortized cost	238	242
Debt securities at fair value	218	220
Pledged against repurchase agreements
Financial Instruments Owned and Pledged as Collateral [Line Items]
Debt securities at amortized cost	0	0
Debt securities at fair value	$ 0	$ 0

SECURITIES - Schedule of Inve_2

SECURITIES - Schedule of Investments in Continuous Loss Positions (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Fair Value
Less than 12 Months	$ 7,250	$ 3,044
12 Months or Longer	19,935	20,505
Total	27,185	23,549
Gross Unrealized Losses
Less than 12 Months	(70)	(24)
12 Months or Longer	(2,362)	(1,999)
Total	(2,432)	(2,023)
Mortgage-backed securities
Fair Value
Less than 12 Months	5,990	2,939
12 Months or Longer	16,715	16,653
Total	22,705	19,592
Gross Unrealized Losses
Less than 12 Months	(56)	(24)
12 Months or Longer	(2,185)	(1,857)
Total	(2,241)	(1,881)
U.S. Treasury and other
Fair Value
Less than 12 Months	1,260	49
12 Months or Longer	3,209	3,245
Total	4,469	3,294
Gross Unrealized Losses
Less than 12 Months	(14)	0
12 Months or Longer	(177)	(139)
Total	(191)	(139)
State and political subdivisions
Fair Value
Less than 12 Months	0
12 Months or Longer	1
Total	1
Gross Unrealized Losses
Less than 12 Months	0
12 Months or Longer	0
Total	0
Federal agencies and U.S. government sponsored entities
Fair Value
Less than 12 Months	5,990	2,939
12 Months or Longer	16,462	16,398
Total	22,452	19,337
Gross Unrealized Losses
Less than 12 Months	(56)	(24)
12 Months or Longer	(2,164)	(1,833)
Total	(2,220)	(1,857)
Other/non-agency
Fair Value
Less than 12 Months	0	0
12 Months or Longer	253	255
Total	253	255
Gross Unrealized Losses
Less than 12 Months	0	0
12 Months or Longer	(21)	(24)
Total	(21)	(24)
Collateralized loan obligations
Fair Value
Less than 12 Months	0	56
12 Months or Longer	10	607
Total	10	663
Gross Unrealized Losses
Less than 12 Months	0	0
12 Months or Longer	0	(3)
Total	$ 0	$ (3)

LOANS AND LEASES - Summary of L

LOANS AND LEASES - Summary of Loans and Leases Portfolio (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 141,842	$ 145,959
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	71,934	74,445
Commercial | Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	43,623	44,974
Commercial | Commercial real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	28,311	29,471
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	69,908	71,514
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	31,890	31,332
Retail | Home equity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	15,534	15,040
Retail | Automobile
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	6,383	8,258
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	11,265	11,834
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 4,836	$ 5,050

LOANS AND LEASES - Narrative (D

LOANS AND LEASES - Narrative (Details) - USD ($) $ in Millions		3 Months Ended		6 Months Ended
		Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023	Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accrued interest receivable on loans and leases held for investment		$ 858		$ 858		$ 875
Loans pledged as collateral for FHLB borrowed funds	[1]	139,717		139,717		143,861
Interest income on direct financing lease		9	$ 12	20	$ 24
Retail | Residential mortgages | Pledged as collateral for FHLB borrowing capacity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans pledged as collateral for FHLB borrowed funds		36,500		36,500		36,000
Consumer and Commercial Portfolio Segment | Education, commercial and industrial, and commercial real estate loans | Notes Payable, Other Payables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans pledged as collateral for FHLB borrowed funds		$ 28,000		$ 28,000		$ 31,900
[1]Includes amounts in consolidated VIEs. See Note 6 for additional information.

LOANS AND LEASES - Loans Held F

LOANS AND LEASES - Loans Held For Sale (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	$ 591	$ 676
Other loans held for sale	92	103
Residential loans held for sale | Residential Mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	519	614
Other loans held for sale	39	0
Commercial loans held for sale | Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	72	62
Other loans held for sale	$ 53	$ 103

CREDIT QUALITY AND THE ALLOWA_3

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Allowance for Credit Loss (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses, beginning of period	$ 2,086	$ 2,017	$ 2,098	$ 1,983
Charge-offs	(223)	(189)	(454)	(360)
Recoveries	39	37	89	75
Net charge-offs	(184)	(152)	(365)	(285)
Provision expense (benefit) for loans and leases	223	179	392	346
Allowance for loan and lease losses, end of period	2,125	2,044	2,125	2,044
Unfunded lending commitments [Roll Forward]
Allowance for unfunded lending commitments, beginning of period	222	258	220	257
Provision expense (benefit) for unfunded lending commitments	(41)	(3)	(39)	(2)
Allowance for unfunded lending commitments, end of period	181	255	181	255
Total allowance for credit losses, end of period	2,306	2,299	2,306	2,299
Commercial
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses, beginning of period	1,234	1,111	1,250	1,060
Charge-offs	(100)	(79)	(202)	(138)
Recoveries	4	3	21	10
Net charge-offs	(96)	(76)	(181)	(128)
Provision expense (benefit) for loans and leases	144	122	213	225
Allowance for loan and lease losses, end of period	1,282	1,157	1,282	1,157
Unfunded lending commitments [Roll Forward]
Allowance for unfunded lending commitments, beginning of period	191	215	175	207
Provision expense (benefit) for unfunded lending commitments	(44)	(2)	(28)	6
Allowance for unfunded lending commitments, end of period	147	213	147	213
Total allowance for credit losses, end of period	1,429	1,370	1,429	1,370
Retail
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses, beginning of period	852	906	848	923
Charge-offs	(123)	(110)	(252)	(222)
Recoveries	35	34	68	65
Net charge-offs	(88)	(76)	(184)	(157)
Provision expense (benefit) for loans and leases	79	57	179	121
Allowance for loan and lease losses, end of period	843	887	843	887
Unfunded lending commitments [Roll Forward]
Allowance for unfunded lending commitments, beginning of period	31	43	45	50
Provision expense (benefit) for unfunded lending commitments	3	(1)	(11)	(8)
Allowance for unfunded lending commitments, end of period	34	42	34	42
Total allowance for credit losses, end of period	$ 877	$ 929	$ 877	$ 929

CREDIT QUALITY AND THE ALLOWA_4

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Dec. 31, 2023
Financing Receivable, Troubled Debt Restructuring [Line Items]
Net charge-offs	$ 184	$ 152	$ 365	$ 285
Credit provision	182	176	353	344
Decrease to ACL			(12)
Loans and leases	141,842		141,842		$ 141,842	$ 145,959
Mortgage loans collateralized by OREO	317		317		317	336
Amortized cost basis	721	461	1,233	617	1,550
Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Net charge-offs	88	76	184	157
Loans and leases	69,908		69,908		69,908	71,514
Amortized cost basis	56	37	120	67	215
Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Net charge-offs	96	76	181	128
Loans and leases	71,934		71,934		71,934	74,445
Amortized cost basis	665	424	1,113	550	1,335
Commercial and industrial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	43,623		43,623		43,623	44,974
Amortized cost basis	198	$ 125	321	$ 214	426
Unfunded loan commitment
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis			73			221
Collateral Dependent | Home Equity Loan and Residential Mortgages | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	530		530		530	556
Collateral Dependent | Commercial and industrial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	$ 404		$ 404		$ 404	$ 233

CREDIT QUALITY AND THE ALLOWA_5

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Amortized Cost Basis by Credit Quality Indicator (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023	Dec. 31, 2023
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Total	$ 141,842		$ 141,842		$ 145,959
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			15	$ 19
Year two			13	39
Year three			28	66
Year four			70	48
Year five			107	28
Prior to year five			121	79
Within the Revolving Period			99	81
Converted to Term			1	0
Total	223	$ 189	454	360
Commercial
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	4,004		4,004		5,669
Year two	4,574		4,574		13,841
Year three	12,947		12,947		12,883
Year four	11,593		11,593		4,966
Year five	4,166		4,166		4,476
Prior to year five	10,392		10,392		8,133
Within the Revolving Period	24,153		24,153		24,399
Converted to Term	105		105		78
Total	71,934		71,934		74,445
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			0	1
Year three			2	32
Year four			30	26
Year five			86	7
Prior to year five			71	43
Within the Revolving Period			13	29
Converted to Term			0	0
Total	100	79	202	138
Commercial | Pass
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	4,004		4,004		5,600
Year two	4,455		4,455		12,303
Year three	11,233		11,233		11,393
Year four	10,127		10,127		4,000
Year five	3,260		3,260		3,441
Prior to year five	7,763		7,763		6,194
Within the Revolving Period	22,657		22,657		23,008
Converted to Term	82		82		61
Total	63,581		63,581		66,000
Commercial | Special Mention
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		59
Year two	64		64		934
Year three	935		935		894
Year four	859		859		252
Year five	192		192		233
Prior to year five	417		417		373
Within the Revolving Period	491		491		443
Converted to Term	0		0		0
Total	2,958		2,958		3,188
Commercial | Substandard Accrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		8
Year two	32		32		466
Year three	651		651		540
Year four	533		533		687
Year five	611		611		653
Prior to year five	1,657		1,657		1,226
Within the Revolving Period	956		956		892
Converted to Term	16		16		11
Total	4,456		4,456		4,483
Commercial | Nonaccrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		2
Year two	23		23		138
Year three	128		128		56
Year four	74		74		27
Year five	103		103		149
Prior to year five	555		555		340
Within the Revolving Period	49		49		56
Converted to Term	7		7		6
Total	939		939		774
Commercial | Commercial and industrial
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2,807		2,807		3,762
Year two	3,275		3,275		6,994
Year three	5,908		5,908		6,077
Year four	4,791		4,791		1,697
Year five	1,371		1,371		1,327
Prior to year five	3,057		3,057		2,801
Within the Revolving Period	22,319		22,319		22,246
Converted to Term	95		95		70
Total	43,623		43,623		44,974
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			0	1
Year three			1	32
Year four			11	4
Year five			0	1
Prior to year five			3	5
Within the Revolving Period			13	29
Converted to Term			0	0
Total			28	72
Commercial | Commercial and industrial | Pass
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2,807		2,807		3,694
Year two	3,159		3,159		6,512
Year three	5,507		5,507		5,331
Year four	4,190		4,190		1,445
Year five	1,176		1,176		1,147
Prior to year five	2,581		2,581		2,299
Within the Revolving Period	21,128		21,128		21,033
Converted to Term	77		77		53
Total	40,625		40,625		41,514
Commercial | Commercial and industrial | Special Mention
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		59
Year two	61		61		221
Year three	123		123		355
Year four	298		298		30
Year five	58		58		50
Prior to year five	28		28		113
Within the Revolving Period	395		395		368
Converted to Term	0		0		0
Total	963		963		1,196
Commercial | Commercial and industrial | Substandard Accrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		8
Year two	32		32		189
Year three	229		229		337
Year four	274		274		218
Year five	132		132		125
Prior to year five	347		347		287
Within the Revolving Period	749		749		792
Converted to Term	11		11		11
Total	1,774		1,774		1,967
Commercial | Commercial and industrial | Nonaccrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		1
Year two	23		23		72
Year three	49		49		54
Year four	29		29		4
Year five	5		5		5
Prior to year five	101		101		102
Within the Revolving Period	47		47		53
Converted to Term	7		7		6
Total	261		261		297
Commercial | Commercial real estate
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,197		1,197		1,907
Year two	1,299		1,299		6,847
Year three	7,039		7,039		6,806
Year four	6,802		6,802		3,269
Year five	2,795		2,795		3,149
Prior to year five	7,335		7,335		5,332
Within the Revolving Period	1,834		1,834		2,153
Converted to Term	10		10		8
Total	28,311		28,311		29,471
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			0	0
Year three			1	0
Year four			19	22
Year five			86	6
Prior to year five			68	38
Within the Revolving Period			0	0
Converted to Term			0	0
Total			174	66
Commercial | Commercial real estate | Pass
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,197		1,197		1,906
Year two	1,296		1,296		5,791
Year three	5,726		5,726		6,062
Year four	5,937		5,937		2,555
Year five	2,084		2,084		2,294
Prior to year five	5,182		5,182		3,895
Within the Revolving Period	1,529		1,529		1,975
Converted to Term	5		5		8
Total	22,956		22,956		24,486
Commercial | Commercial real estate | Special Mention
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		0
Year two	3		3		713
Year three	812		812		539
Year four	561		561		222
Year five	134		134		183
Prior to year five	389		389		260
Within the Revolving Period	96		96		75
Converted to Term	0		0		0
Total	1,995		1,995		1,992
Commercial | Commercial real estate | Substandard Accrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		0
Year two	0		0		277
Year three	422		422		203
Year four	259		259		469
Year five	479		479		528
Prior to year five	1,310		1,310		939
Within the Revolving Period	207		207		100
Converted to Term	5		5		0
Total	2,682		2,682		2,516
Commercial | Commercial real estate | Nonaccrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		1
Year two	0		0		66
Year three	79		79		2
Year four	45		45		23
Year five	98		98		144
Prior to year five	454		454		238
Within the Revolving Period	2		2		3
Converted to Term	0		0		0
Total	678		678		477
Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2,058		2,058		4,817
Year two	4,613		4,613		10,219
Year three	9,584		9,584		15,492
Year four	14,295		14,295		9,169
Year five	8,401		8,401		4,095
Prior to year five	12,502		12,502		9,675
Within the Revolving Period	17,431		17,431		17,008
Converted to Term	1,024		1,024		1,039
Total	69,908		69,908		71,514
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			15	19
Year two			13	38
Year three			26	34
Year four			40	22
Year five			21	21
Prior to year five			50	36
Within the Revolving Period			86	52
Converted to Term			1	0
Total	123	$ 110	252	222
Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,405		1,405		2,653
Year two	2,618		2,618		5,821
Year three	5,787		5,787		8,761
Year four	8,579		8,579		5,180
Year five	5,033		5,033		2,274
Prior to year five	8,468		8,468		6,643
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	31,890		31,890		31,332
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			0	0
Year three			0	0
Year four			0	0
Year five			0	1
Prior to year five			3	1
Within the Revolving Period			0	0
Converted to Term			0	0
Total			3	2
Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1		1		1
Year two	2		2		9
Year three	13		13		9
Year four	10		10		7
Year five	7		7		30
Prior to year five	384		384		423
Within the Revolving Period	14,098		14,098		13,529
Converted to Term	1,019		1,019		1,032
Total	15,534		15,534		15,040
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			0	0
Year three			0	0
Year four			0	0
Year five			0	0
Prior to year five			2	2
Within the Revolving Period			5	3
Converted to Term			1	0
Total			8	5
Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		500
Year two	421		421		2,335
Year three	1,924		1,924		3,444
Year four	2,713		2,713		1,207
Year five	876		876		576
Prior to year five	449		449		196
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	6,383		6,383		8,258
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			3	15
Year three			16	21
Year four			17	7
Year five			5	6
Prior to year five			6	5
Within the Revolving Period			0	0
Converted to Term			0	0
Total			47	54
Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	224		224		852
Year two	998		998		1,737
Year three	1,632		1,632		3,114
Year four	2,884		2,884		2,622
Year five	2,390		2,390		1,150
Prior to year five	3,137		3,137		2,359
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	11,265		11,265		11,834
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			0	0
Year two			0	3
Year three			3	6
Year four			13	10
Year five			14	7
Prior to year five			33	23
Within the Revolving Period			0	0
Converted to Term			0	0
Total			63	49
Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	428		428		811
Year two	574		574		317
Year three	228		228		164
Year four	109		109		153
Year five	95		95		65
Prior to year five	64		64		54
Within the Revolving Period	3,333		3,333		3,479
Converted to Term	5		5		7
Total	4,836		4,836		5,050
Financing Receivable, Excluding Accrued Interest, Allowance for Credit Loss, Writeoff, by Origination Year [Abstract]
Year one			15	19
Year two			10	20
Year three			7	7
Year four			10	5
Year five			2	7
Prior to year five			6	5
Within the Revolving Period			81	49
Converted to Term			0	0
Total			131	$ 112
Greater than 800 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	630		630		1,449
Year two	1,787		1,787		4,351
Year three	4,366		4,366		7,913
Year four	7,731		7,731		4,939
Year five	4,661		4,661		1,913
Prior to year five	5,961		5,961		4,466
Within the Revolving Period	5,789		5,789		5,578
Converted to Term	210		210		222
Total	31,135		31,135		30,831
Greater than 800 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	469		469		889
Year two	1,206		1,206		3,067
Year three	3,182		3,182		5,172
Year four	5,230		5,230		3,117
Year five	3,023		3,023		1,131
Prior to year five	4,112		4,112		3,125
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	17,222		17,222		16,501
Greater than 800 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1		1		0
Year two	0		0		4
Year three	4		4		4
Year four	4		4		1
Year five	1		1		4
Prior to year five	84		84		91
Within the Revolving Period	5,280		5,280		5,078
Converted to Term	210		210		222
Total	5,584		5,584		5,404
Greater than 800 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		81
Year two	78		78		539
Year three	465		465		1,062
Year four	871		871		368
Year five	273		273		162
Prior to year five	119		119		47
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	1,806		1,806		2,259
Greater than 800 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	73		73		296
Year two	376		376		671
Year three	668		668		1,637
Year four	1,602		1,602		1,418
Year five	1,342		1,342		600
Prior to year five	1,628		1,628		1,185
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	5,689		5,689		5,807
Greater than 800 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	87		87		183
Year two	127		127		70
Year three	47		47		38
Year four	24		24		35
Year five	22		22		16
Prior to year five	18		18		18
Within the Revolving Period	509		509		500
Converted to Term	0		0		0
Total	834		834		860
740-799 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,023		1,023		2,093
Year two	1,731		1,731		3,393
Year three	3,049		3,049		4,696
Year four	4,082		4,082		2,682
Year five	2,421		2,421		1,150
Prior to year five	3,183		3,183		2,456
Within the Revolving Period	5,866		5,866		5,671
Converted to Term	228		228		242
Total	21,583		21,583		22,383
740-799 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	763		763		1,333
Year two	1,043		1,043		1,940
Year three	1,810		1,810		2,560
Year four	2,354		2,354		1,411
Year five	1,394		1,394		592
Prior to year five	2,054		2,054		1,625
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	9,418		9,418		9,461
740-799 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		0
Year two	0		0		1
Year three	1		1		2
Year four	2		2		1
Year five	1		1		3
Prior to year five	74		74		82
Within the Revolving Period	4,932		4,932		4,708
Converted to Term	227		227		241
Total	5,237		5,237		5,038
740-799 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		134
Year two	114		114		671
Year three	544		544		1,038
Year four	793		793		375
Year five	265		265		165
Prior to year five	122		122		52
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	1,838		1,838		2,435
740-799 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	106		106		368
Year two	398		398		694
Year three	634		634		1,050
Year four	905		905		850
Year five	734		734		369
Prior to year five	912		912		678
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	3,689		3,689		4,009
740-799 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	154		154		258
Year two	176		176		87
Year three	60		60		46
Year four	28		28		45
Year five	27		27		21
Prior to year five	21		21		19
Within the Revolving Period	934		934		963
Converted to Term	1		1		1
Total	1,401		1,401		1,440
680-739 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	304		304		872
Year two	724		724		1,574
Year three	1,383		1,383		1,839
Year four	1,551		1,551		1,032
Year five	886		886		541
Prior to year five	1,612		1,612		1,314
Within the Revolving Period	3,692		3,692		3,666
Converted to Term	190		190		204
Total	10,342		10,342		11,042
680-739 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	148		148		367
Year two	294		294		631
Year three	626		626		758
Year four	704		704		466
Year five	448		448		266
Prior to year five	1,044		1,044		873
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	3,264		3,264		3,361
680-739 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		1
Year two	0		0		1
Year three	1		1		1
Year four	1		1		2
Year five	2		2		5
Prior to year five	86		86		93
Within the Revolving Period	2,788		2,788		2,693
Converted to Term	188		188		202
Total	3,066		3,066		2,998
680-739 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		147
Year two	115		115		577
Year three	455		455		708
Year four	536		536		252
Year five	176		176		118
Prior to year five	90		90		39
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	1,372		1,372		1,841
680-739 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	31		31		143
Year two	166		166		289
Year three	250		250		333
Year four	286		286		273
Year five	237		237		134
Prior to year five	377		377		298
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	1,347		1,347		1,470
680-739 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	125		125		214
Year two	149		149		76
Year three	51		51		39
Year four	24		24		39
Year five	23		23		18
Prior to year five	15		15		11
Within the Revolving Period	904		904		973
Converted to Term	2		2		2
Total	1,293		1,293		1,372
620-679 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	82		82		296
Year two	247		247		565
Year three	449		449		602
Year four	488		488		281
Year five	229		229		232
Prior to year five	787		787		659
Within the Revolving Period	1,093		1,093		1,137
Converted to Term	148		148		139
Total	3,523		3,523		3,911
620-679 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	21		21		54
Year two	48		48		135
Year three	106		106		165
Year four	148		148		90
Year five	80		80		121
Prior to year five	535		535		445
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	938		938		1,010
620-679 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		0
Year two	1		1		1
Year three	3		3		1
Year four	1		1		2
Year five	2		2		8
Prior to year five	69		69		77
Within the Revolving Period	716		716		718
Converted to Term	147		147		137
Total	939		939		944
620-679 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		94
Year two	68		68		316
Year three	245		245		345
Year four	260		260		112
Year five	82		82		65
Prior to year five	54		54		26
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	709		709		958
620-679 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	10		10		30
Year two	49		49		65
Year three	61		61		68
Year four	64		64		58
Year five	53		53		32
Prior to year five	124		124		107
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	361		361		360
620-679 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	51		51		118
Year two	81		81		48
Year three	34		34		23
Year four	15		15		19
Year five	12		12		6
Prior to year five	5		5		4
Within the Revolving Period	377		377		419
Converted to Term	1		1		2
Total	576		576		639
Less than 620 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	15		15		89
Year two	122		122		335
Year three	337		337		439
Year four	441		441		233
Year five	203		203		256
Prior to year five	910		910		730
Within the Revolving Period	611		611		583
Converted to Term	248		248		232
Total	2,887		2,887		2,897
Less than 620 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	4		4		9
Year two	27		27		48
Year three	63		63		104
Year four	141		141		95
Year five	87		87		161
Prior to year five	707		707		561
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	1,029		1,029		978
Less than 620 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		0
Year two	1		1		2
Year three	4		4		1
Year four	2		2		1
Year five	1		1		10
Prior to year five	71		71		80
Within the Revolving Period	382		382		332
Converted to Term	247		247		230
Total	708		708		656
Less than 620 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		44
Year two	46		46		232
Year three	215		215		291
Year four	253		253		100
Year five	80		80		66
Prior to year five	64		64		32
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	658		658		765
Less than 620 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2		2		5
Year two	9		9		18
Year three	19		19		25
Year four	27		27		23
Year five	24		24		15
Prior to year five	63		63		55
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	144		144		141
Less than 620 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	9		9		31
Year two	39		39		35
Year three	36		36		18
Year four	18		18		14
Year five	11		11		4
Prior to year five	5		5		2
Within the Revolving Period	229		229		251
Converted to Term	1		1		2
Total	348		348		357
No FICO available | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	4		4		18
Year two	2		2		1
Year three	0		0		3
Year four	2		2		2
Year five	1		1		3
Prior to year five	49		49		50
Within the Revolving Period	380		380		373
Converted to Term	0		0		0
Total	438		438		450
No FICO available | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0		1
Year two	0		0		0
Year three	0		0		2
Year four	2		2		1
Year five	1		1		3
Prior to year five	16		16		14
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	19		19		21
No FICO available | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0
Year two	0		0
Year three	0		0
Year four	0		0
Year five	0		0
Prior to year five	0		0
Within the Revolving Period	0		0
Converted to Term	0		0
Total	0		0
No FICO available | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0		0
Year two	0		0
Year three	0		0
Year four	0		0
Year five	0		0
Prior to year five	0		0
Within the Revolving Period	0		0
Converted to Term	0		0
Total	0		0
No FICO available | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2		2		10
Year two	0		0		0
Year three	0		0		1
Year four	0		0		0
Year five	0		0		0
Prior to year five	33		33		36
Within the Revolving Period	0		0		0
Converted to Term	0		0		0
Total	35		35		47
No FICO available | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2		2		7
Year two	2		2		1
Year three	0		0		0
Year four	0		0		1
Year five	0		0		0
Prior to year five	0		0		0
Within the Revolving Period	380		380		373
Converted to Term	0		0		0
Total	$ 384		$ 384		$ 382

CREDIT QUALITY AND THE ALLOWA_6

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Accruing and Nonaccruing Past Due Amounts (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Financing Receivable, Past Due [Line Items]
Loans and leases	$ 141,842	$ 145,959
Loans and leases, nonaccrual	1,527	1,364
Loans and leases, nonaccrual with no related ACL	467	453
Guaranteed residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	1,076	1,122
Loans and leases, nonaccrual	0	0
Loans and leases, nonaccrual with no related ACL	0	0
Current
Financing Receivable, Past Due [Line Items]
Loans and leases	139,350	143,111
Current | Guaranteed residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	821	675
30-59
Financing Receivable, Past Due [Line Items]
Loans and leases	461	818
30-59 | Guaranteed residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	59	128
60-89
Financing Receivable, Past Due [Line Items]
Loans and leases	276	333
60-89 | Guaranteed residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	28	76
90+
Financing Receivable, Past Due [Line Items]
Loans and leases	228	333
90+ | Guaranteed residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	168	243
Commercial
Financing Receivable, Past Due [Line Items]
Loans and leases	71,934	74,445
Loans and leases, nonaccrual	939	774
Loans and leases, nonaccrual with no related ACL	136	101
Commercial | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	43,623	44,974
Loans and leases, nonaccrual	261	297
Loans and leases, nonaccrual with no related ACL	25	30
Commercial | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	28,311	29,471
Loans and leases, nonaccrual	678	477
Loans and leases, nonaccrual with no related ACL	111	71
Commercial | Current
Financing Receivable, Past Due [Line Items]
Loans and leases	70,735	73,336
Commercial | Current | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	43,311	44,591
Commercial | Current | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	27,424	28,745
Commercial | 30-59
Financing Receivable, Past Due [Line Items]
Loans and leases	99	212
Commercial | 30-59 | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	27	62
Commercial | 30-59 | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	72	150
Commercial | 60-89
Financing Receivable, Past Due [Line Items]
Loans and leases	118	77
Commercial | 60-89 | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	17	18
Commercial | 60-89 | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	101	59
Commercial | 90+
Financing Receivable, Past Due [Line Items]
Loans and leases	43	46
Commercial | 90+ | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	7	6
Commercial | 90+ | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	36	40
Retail
Financing Receivable, Past Due [Line Items]
Loans and leases	69,908	71,514
Loans and leases, nonaccrual	588	590
Loans and leases, nonaccrual with no related ACL	331	352
Retail | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	31,890	31,332
Loans and leases, nonaccrual	153	177
Loans and leases, nonaccrual with no related ACL	126	144
Retail | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	15,534	15,040
Loans and leases, nonaccrual	279	285
Loans and leases, nonaccrual with no related ACL	195	198
Retail | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	6,383	8,258
Loans and leases, nonaccrual	44	61
Loans and leases, nonaccrual with no related ACL	6	7
Retail | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	11,265	11,834
Loans and leases, nonaccrual	52	28
Loans and leases, nonaccrual with no related ACL	3	3
Retail | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	4,836	5,050
Loans and leases, nonaccrual	60	39
Loans and leases, nonaccrual with no related ACL	1	0
Retail | Current
Financing Receivable, Past Due [Line Items]
Loans and leases	68,615	69,775
Retail | Current | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	31,417	30,499
Retail | Current | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	15,147	14,640
Retail | Current | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	6,190	8,005
Retail | Current | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	11,154	11,732
Retail | Current | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	4,707	4,899
Retail | 30-59
Financing Receivable, Past Due [Line Items]
Loans and leases	362	606
Retail | 30-59 | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	93	282
Retail | 30-59 | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	79	82
Retail | 30-59 | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	113	144
Retail | 30-59 | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	37	49
Retail | 30-59 | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	40	49
Retail | 60-89
Financing Receivable, Past Due [Line Items]
Loans and leases	158	256
Retail | 60-89 | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	45	118
Retail | 60-89 | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	29	33
Retail | 60-89 | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	36	48
Retail | 60-89 | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	20	23
Retail | 60-89 | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	28	34
Retail | 90+
Financing Receivable, Past Due [Line Items]
Loans and leases	185	287
Retail | 90+ | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	182	256
Retail | 90+ | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	0	0
Retail | 90+ | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	0	0
Retail | 90+ | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	2	2
Retail | 90+ | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	$ 1	$ 29

CREDIT QUALITY AND THE ALLOWA_7

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Modified (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Dec. 31, 2023
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 721	$ 461	$ 1,233	$ 617	$ 1,550
Total as a % of Loan Class	0.51%	0.30%	0.87%	0.41%
Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				$ 449	1,150
30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				32	79
60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				2	11
90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				4	22
Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				130	288
Unfunded loan commitment
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis			$ 73			$ 221
Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 665	$ 424	$ 1,113	$ 550	1,335
Total as a % of Loan Class	0.92%	0.54%	1.55%	0.70%
Commercial | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				$ 407	1,023
Commercial | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				31	77
Commercial | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Commercial | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Commercial | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				112	235
Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 198	$ 125	$ 321	$ 214	426
Total as a % of Loan Class	0.45%	0.26%	0.74%	0.45%
Weighted-Average Interest Rate Reduction	1.59%	2.87%	3.84%	3.06%
Weighted-Average Term Extension (in Months)	8 months	9 months	10 months	9 months
Weighted-Average Payment Deferral	$ 1	$ 0	$ 1	$ 0
Commercial | Commercial and industrial | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				151	300
Commercial | Commercial and industrial | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				7	11
Commercial | Commercial and industrial | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Commercial | Commercial and industrial | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Commercial | Commercial and industrial | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				56	115
Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 467	$ 299	$ 792	$ 336	909
Total as a % of Loan Class	1.65%	1.03%	2.80%	1.16%
Weighted-Average Interest Rate Reduction	2.44%	0%	1.24%	0%
Weighted-Average Term Extension (in Months)	9 months	7 months	16 months	8 months
Weighted-Average Payment Deferral	$ 1	$ 0	$ 1	$ 0
Commercial | Commercial real estate | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				256	723
Commercial | Commercial real estate | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				24	66
Commercial | Commercial real estate | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Commercial | Commercial real estate | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Commercial | Commercial real estate | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				56	120
Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 56	$ 37	$ 120	$ 67	215
Total as a % of Loan Class	0.08%	0.05%	0.17%	0.09%
Retail | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				$ 42	127
Retail | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				1	2
Retail | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				2	11
Retail | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				4	22
Retail | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				18	53
Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 24	$ 27	$ 65	$ 49	121
Total as a % of Loan Class	0.08%	0.09%	0.20%	0.16%
Weighted-Average Interest Rate Reduction	1.45%	2.04%	1.63%	1.86%
Weighted-Average Term Extension (in Months)	99 months	52 months	92 months	48 months
Weighted-Average Payment Deferral	$ 0	$ 0	$ 0	$ 0
Retail | Residential mortgages | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				33	79
Retail | Residential mortgages | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Residential mortgages | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				2	9
Retail | Residential mortgages | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				4	22
Retail | Residential mortgages | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				10	11
Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 4	$ 4	$ 9	$ 7	16
Total as a % of Loan Class	0.03%	0.03%	0.06%	0.05%
Weighted-Average Interest Rate Reduction	4.63%	2.20%	3.82%	2.12%
Weighted-Average Term Extension (in Months)	92 months	115 months	90 months	125 months
Weighted-Average Payment Deferral	$ 0	$ 0	$ 0	$ 0
Retail | Home equity | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				1	6
Retail | Home equity | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Home equity | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Home equity | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Home equity | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				6	10
Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 0	$ 0	$ 0	$ 0	0
Total as a % of Loan Class	0%	0%	0%	0%
Weighted-Average Interest Rate Reduction	0%	2.40%	0%	2.59%
Weighted-Average Term Extension (in Months)		19 months		21 months
Weighted-Average Payment Deferral	$ 0	$ 0	$ 0	$ 0
Retail | Automobile | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Automobile | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Automobile | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Automobile | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Automobile | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 24	$ 3	$ 37	$ 5	64
Total as a % of Loan Class	0.21%	0.02%	0.33%	0.04%
Weighted-Average Interest Rate Reduction	4.37%	4.90%	4.41%	5%
Weighted-Average Term Extension (in Months)	24 months		24 months
Weighted-Average Payment Deferral	$ 0	$ 0	$ 0	$ 0
Retail | Education | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				4	31
Retail | Education | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	1
Retail | Education | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	1
Retail | Education | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Education | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				1	31
Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 4	$ 3	$ 9	$ 6	14
Total as a % of Loan Class	0.08%	0.06%	0.19%	0.12%
Weighted-Average Interest Rate Reduction	20.41%	18.76%	20.05%	18.28%
Weighted-Average Term Extension (in Months)				22 months
Weighted-Average Payment Deferral	$ 0	$ 0	$ 0	$ 0
Retail | Other retail | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				4	11
Retail | Other retail | 30-59
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				1	1
Retail | Other retail | 60-89
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	1
Retail | Other retail | 90+
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				0	0
Retail | Other retail | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis				1	$ 1
Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	10	7	20	14
Interest Rate Reduction | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Interest Rate Reduction | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Interest Rate Reduction | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Interest Rate Reduction | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	10	7	20	14
Interest Rate Reduction | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	2	2	3	4
Interest Rate Reduction | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1	0	2	0
Interest Rate Reduction | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Interest Rate Reduction | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	3	2	6	4
Interest Rate Reduction | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	4	3	9	6
Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	509	440	831	533
Term Extension | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	491	421	779	495
Term Extension | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	184	123	210	160
Term Extension | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	307	298	569	335
Term Extension | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	18	19	52	38
Term Extension | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	15	17	50	35
Term Extension | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1	2	1	3
Term Extension | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	2	0	1	0
Term Extension | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Payment Delay
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	125	1	226	33
Payment Delay | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	101	0	188	32
Payment Delay | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	14	0	78	32
Payment Delay | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	87	0	110	0
Payment Delay | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	24	1	38	1
Payment Delay | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	5	0	8	0
Payment Delay | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Payment Delay | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Payment Delay | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	19	1	30	1
Payment Delay | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Principal Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Principal Forgiveness | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Principal Forgiveness | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	0	0	0	0
Principal Forgiveness | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	0	0	0	0
Principal Forgiveness | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Principal Forgiveness | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	0	0	0	0
Principal Forgiveness | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	0	0	0	0
Principal Forgiveness | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	0	0	0	0
Principal Forgiveness | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	0	0	0	0
Principal Forgiveness | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Amount of Principal Forgiven	2	1	4	2
Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	28	11	74	15
Interest Rate Reduction and Term Extension | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	24	1	64	1
Interest Rate Reduction and Term Extension | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	1	1	1
Interest Rate Reduction and Term Extension | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	24	0	63	0
Interest Rate Reduction and Term Extension | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	4	10	10	14
Interest Rate Reduction and Term Extension | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	2	8	4	10
Interest Rate Reduction and Term Extension | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	2	2	6	4
Interest Rate Reduction and Term Extension | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Interest Rate Reduction and Term Extension | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Interest Rate Reduction and Term Extension | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension and Payment Delay
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	49	2	82	22
Term Extension and Payment Delay | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	49	2	82	22
Term Extension and Payment Delay | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	1	32	21
Term Extension and Payment Delay | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	49	1	50	1
Term Extension and Payment Delay | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension and Payment Delay | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension and Payment Delay | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension and Payment Delay | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension and Payment Delay | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0	0	0
Term Extension and Payment Delay | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 0	$ 0	$ 0	$ 0

CREDIT QUALITY AND THE ALLOWA_8

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Troubled Debt Restructurings, Modified Default (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	$ 58	$ 42	$ 120	$ 65
Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	3		4
Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	39	40	100	43
Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	15		15
Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	2	1	2
Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				20
Commercial
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	34	38	88	61
Commercial | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Commercial | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	34	38	88	41
Commercial | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Commercial | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Commercial | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				20
Commercial | Commercial and industrial
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0	18	23
Commercial | Commercial and industrial | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Commercial | Commercial and industrial | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0	18	3
Commercial | Commercial and industrial | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Commercial | Commercial and industrial | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Commercial | Commercial and industrial | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				20
Commercial | Commercial real estate
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	33	38	70	38
Commercial | Commercial real estate | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Commercial | Commercial real estate | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	33	38	70	38
Commercial | Commercial real estate | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Commercial | Commercial real estate | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Commercial | Commercial real estate | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				0
Retail
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	24	4	32	4
Retail | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	3		4
Retail | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	5	2	12	2
Retail | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	15		15
Retail | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	2	1	2
Retail | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				0
Retail | Residential mortgages
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	7	4	14	4
Retail | Residential mortgages | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Retail | Residential mortgages | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	5	2	12	2
Retail | Residential mortgages | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1		1
Retail | Residential mortgages | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	2	1	2
Retail | Residential mortgages | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				0
Retail | Home equity
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Home equity | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Retail | Home equity | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Home equity | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Retail | Home equity | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Home equity | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				0
Retail | Automobile
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Automobile | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Retail | Automobile | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Automobile | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Retail | Automobile | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Automobile | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				0
Retail | Education
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	16	0	17	0
Retail | Education | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	2		3
Retail | Education | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Education | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	14		14
Retail | Education | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Education | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				0
Retail | Other retail
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0	1	0
Retail | Other retail | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1		1
Retail | Other retail | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0	0	0
Retail | Other retail | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0		0
Retail | Other retail | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	$ 0	$ 0	$ 0	0
Retail | Other retail | Term Extension and Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default				$ 0

MORTGAGE BANKING AND OTHER SE_3

MORTGAGE BANKING AND OTHER SERVICED LOANS - Residential Mortgage Loan Sales (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Residential mortgages
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]
Cash proceeds from residential mortgage loans sold with servicing retained	$ 1,807	$ 2,513	$ 3,295	$ 4,088
Mortgage banking fees
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]
Gain on sales	15	22	30	41
Contractually specified servicing, late and other ancillary fees	$ 77	$ 76	$ 156	$ 154

MORTGAGE BANKING AND OTHER SE_4

MORTGAGE BANKING AND OTHER SERVICED LOANS - Narrative (Details) - USD ($) $ in Billions	6 Months Ended
	Jun. 30, 2024	Dec. 31, 2023
Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
MSR loans	$ 96.4	$ 97.4
Minimum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Sensitivity analysis, basis spread	10%
Maximum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Sensitivity analysis, basis spread	20%

MORTGAGE BANKING AND OTHER SE_5

MORTGAGE BANKING AND OTHER SERVICED LOANS - Changes Related to MSRs - Fair Value Method (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
MSRs
Fair value as of beginning of the period			$ 1,552
Fair value at end of the period	$ 1,568		1,568
Residential mortgages
MSRs
Fair value as of beginning of the period	1,564	$ 1,496	1,552	$ 1,530
Amounts capitalized	25	36	43	57
Changes in unpaid principal balance during the period	(43)	(41)	(89)	(82)
Changes in fair value during the period	22	33	62	19
Fair value at end of the period	$ 1,568	$ 1,524	$ 1,568	$ 1,524

MORTGAGE BANKING AND OTHER SE_6

MORTGAGE BANKING AND OTHER SERVICED LOANS - Economic Assumptions Used to Estimate Value of MSRs (Details) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2024	Dec. 31, 2023
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Fair value	$ 1,568	$ 1,552
Weighted average life (years)	8 years 9 months 18 days	8 years 9 months 18 days
Weighted average constant prepayment rate	7.10%	7.20%
Weighted average option adjusted spread	6.35%	6.30%
Minimum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	10%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value from 10% adverse change	$ 37	$ 37
Decline in fair value from 10% adverse change	$ 44	43
Maximum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	20%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value from 20% adverse change	$ 71	71
Decline in fair value from 20% adverse change	$ 88	$ 87

MORTGAGE BANKING AND OTHER SE_7

MORTGAGE BANKING AND OTHER SERVICED LOANS - Other Serviced Loans (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Other serviced loans	$ 460	$ 502
Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Other serviced loans	$ 97	$ 94

VARIABLE INTEREST ENTITIES - Sc

VARIABLE INTEREST ENTITIES - Schedule of Consolidated Variable Interest Entities (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
ASSETS:
Cash and due from banks	[1]	$ 1,191	$ 1,794
Interest-bearing deposits in banks	[1]	559	405
Net loans and leases	[1]	139,717	143,861
Other assets	[1]	13,494	13,359
TOTAL ASSETS		219,938	221,964
LIABILITIES:
Long-term borrowed funds	[1]	13,082	13,467
Other liabilities	[1]	5,086	4,746
TOTAL LIABILITIES		196,069	197,622
Variable Interest Entity, Primary Beneficiary
ASSETS:
Cash and due from banks		0	13
Interest-bearing deposits in banks		209	106
Net loans and leases		5,034	3,194
Other assets		24	14
TOTAL ASSETS		5,267	3,327
LIABILITIES:
Long-term borrowed funds		4,190	2,692
Other liabilities		11	8
TOTAL LIABILITIES		$ 4,201	$ 2,700
[1]Includes amounts in consolidated VIEs. See Note 6 for additional information.

VARIABLE INTEREST ENTITIES - _2

VARIABLE INTEREST ENTITIES - Schedule of Unconsolidated Variable Interest Entities (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
Variable Interest Entity
Lending to special purpose entities included in loans and leases	[1]	$ 139,717	$ 143,861
Investments included in other assets	[1]	13,494	13,359
LIHTC unfunded commitments included in other liabilities	[1]	5,086	4,746
Asset-backed investments included in HTM securities	[2]	8,895	9,184
Variable Interest Entity, Not Primary Beneficiary
Variable Interest Entity
Lending to special purpose entities included in loans and leases		4,378	4,760
LIHTC unfunded commitments included in other liabilities		1,068	1,025
Asset-backed investments included in HTM securities		448	488
Variable Interest Entity, Not Primary Beneficiary | Low Income Housing Tax Credit Partnerships
Variable Interest Entity
Investments included in other assets		2,537	2,444
Variable Interest Entity, Not Primary Beneficiary | Renewable Energy
Variable Interest Entity
Investments included in other assets		283	314
Variable Interest Entity, Not Primary Beneficiary | New Market Tax Credit Investments
Variable Interest Entity
Investments included in other assets		$ 3	$ 3
[1]Includes amounts in consolidated VIEs. See Note 6 for additional information.[2]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

VARIABLE INTEREST ENTITIES - Na

VARIABLE INTEREST ENTITIES - Narrative (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Commitments to extend credit | Variable Interest Entity, Not Primary Beneficiary | Special Purpose Entities
Variable Interest Entity
Commitment amount	$ 2,900	$ 2,700
Renewable energy wind investments | Renewable Energy Entities
Variable Interest Entity
Commitment amount	$ 63

VARIABLE INTEREST ENTITIES - _3

VARIABLE INTEREST ENTITIES - Schedule of Affordable Housing Tax Credit Investments (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Variable Interest Entity
Income tax expense	$ (88)	$ (134)	$ (184)	$ (287)
Noninterest income	553	506	1,070	991
Net income	392	478	726	989
Variable Interest Entity, Not Primary Beneficiary | Net Income (Loss) Attributable To Parent, Net Benefit
Variable Interest Entity
Net income	28	21	47	43
Variable Interest Entity, Not Primary Beneficiary | Net benefit (expense) included in income tax expense
Variable Interest Entity
Income tax expense	29	22	50	46
Variable Interest Entity, Not Primary Beneficiary | Tax credits recognized
Variable Interest Entity
Income tax expense	94	87	191	174
Variable Interest Entity, Not Primary Beneficiary | Other tax benefits recognized
Variable Interest Entity
Income tax expense	24	20	47	38
Variable Interest Entity, Not Primary Beneficiary | Amortization
Variable Interest Entity
Income tax expense	(89)	(85)	(188)	(166)
Variable Interest Entity, Not Primary Beneficiary | Net benefit (expense) included in noninterest income
Variable Interest Entity
Noninterest income	(1)	(1)	(3)	(3)
Variable Interest Entity, Not Primary Beneficiary | Other income
Variable Interest Entity
Noninterest income	2	2	3	3
Variable Interest Entity, Not Primary Beneficiary | Allocated income (loss) on investments
Variable Interest Entity
Noninterest income	$ (3)	$ (3)	$ (6)	$ (6)

BORROWED FUNDS - Narrative (Det

BORROWED FUNDS - Narrative (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Principal balance	$ 13,200	$ 13,600
Unamortized deferred issuance costs and/or discounts	77	74
Hedging basis adjustments	(17)	(17)
Short-term borrowed funds	2	505
Available borrowing capacity	69,900
Federal Home Loan Bank Advances and Letters of Credit | Secured Debt
Debt Instrument [Line Items]
Short-term borrowed funds	5,000	9,200
Federal Home Loan Bank advances
Debt Instrument [Line Items]
Available borrowing capacity	$ 19,800	$ 15,900

BORROWED FUNDS - Long Term Debt

BORROWED FUNDS - Long Term Debt (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Long-term borrowed funds	[1]	$ 13,082	$ 13,467
Parent Company
Debt Instrument [Line Items]
Long-term borrowed funds		$ 5,337
Parent Company | Subordinated Debt | 3.750% fixed-rate subordinated debt, due July 2024
Debt Instrument [Line Items]
Interest rate		3.75%
Long-term borrowed funds		$ 90	90
Parent Company | Subordinated Debt | 4.023% fixed-rate subordinated debt, due October 2024
Debt Instrument [Line Items]
Interest rate		4.023%
Long-term borrowed funds		$ 17	17
Parent Company | Subordinated Debt | 4.350% fixed-rate subordinated debt, due August 2025
Debt Instrument [Line Items]
Interest rate		4.35%
Long-term borrowed funds		$ 133	133
Parent Company | Subordinated Debt | 4.300% fixed-rate subordinated debt, due December 2025
Debt Instrument [Line Items]
Interest rate		4.30%
Long-term borrowed funds		$ 336	336
Parent Company | Subordinated Debt | 3.750% fixed-rate reset subordinated debt, due February 2031
Debt Instrument [Line Items]
Interest rate		3.75%
Long-term borrowed funds		$ 69	69
Parent Company | Subordinated Debt | 4.300% fixed-rate reset subordinated debt, due February 2031
Debt Instrument [Line Items]
Interest rate		4.30%
Long-term borrowed funds		$ 135	135
Parent Company | Subordinated Debt | 4.350% fixed-rate reset subordinated debt, due February 2031
Debt Instrument [Line Items]
Interest rate		4.35%
Long-term borrowed funds		$ 60	60
Parent Company | Subordinated Debt | 2.638% fixed-rate subordinated debt, due September 2032
Debt Instrument [Line Items]
Interest rate		2.638%
Long-term borrowed funds		$ 566	563
Parent Company | Subordinated Debt | 6.645% fixed/floating-rate senior unsecured notes, due April 2035
Debt Instrument [Line Items]
Interest rate		6.645%
Long-term borrowed funds		$ 745	0
Parent Company | Subordinated Debt | 5.641% fixed-rate reset subordinated debt, due May 2037
Debt Instrument [Line Items]
Interest rate		5.641%
Long-term borrowed funds		$ 398	398
Parent Company | Senior Unsecured Notes | 2.850% fixed-rate senior unsecured notes, due July 2026
Debt Instrument [Line Items]
Interest rate		2.85%
Long-term borrowed funds		$ 499	499
Parent Company | Senior Unsecured Notes | 5.841% fixed/floating-rate senior unsecured notes, due January 2030
Debt Instrument [Line Items]
Interest rate		5.841%
Long-term borrowed funds		$ 1,244	0
Parent Company | Senior Unsecured Notes | 2.500% fixed-rate senior unsecured notes, due February 2030
Debt Instrument [Line Items]
Interest rate		2.50%
Long-term borrowed funds		$ 298	298
Parent Company | Senior Unsecured Notes | 3.250% fixed-rate senior unsecured notes, due April 2030
Debt Instrument [Line Items]
Interest rate		3.25%
Long-term borrowed funds		$ 747	746
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
Long-term borrowed funds		$ 7,745
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.250% senior unsecured notes, due April 2025
Debt Instrument [Line Items]
Interest rate		2.25%
Long-term borrowed funds		$ 749	749
CBNA and Other Subsidiaries | Senior Unsecured Notes | 4.119% fixed/floating-rate senior unsecured notes, due May 2025(1)
Debt Instrument [Line Items]
Interest rate		4.119%
Long-term borrowed funds		$ 0	649
CBNA and Other Subsidiaries | Senior Unsecured Notes | 6.064% fixed/floating-rate senior unsecured notes, due October 2025
Debt Instrument [Line Items]
Interest rate		6.064%
Long-term borrowed funds		$ 600	599
CBNA and Other Subsidiaries | Senior Unsecured Notes | 5.284% fixed/floating-rate senior unsecured notes, due January 2026
Debt Instrument [Line Items]
Interest rate		5.284%
Long-term borrowed funds		$ 350	349
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.750% senior unsecured notes, due February 2026
Debt Instrument [Line Items]
Interest rate		3.75%
Long-term borrowed funds		$ 482	483
CBNA and Other Subsidiaries | Senior Unsecured Notes | 4.575% fixed/floating-rate senior unsecured notes, due August 2028
Debt Instrument [Line Items]
Interest rate		4.575%
Long-term borrowed funds		$ 798	798
CBNA and Other Subsidiaries | Federal Home Loan Bank advances
Debt Instrument [Line Items]
Weighted average rate		5.314%
Long-term borrowed funds		$ 553	3,786
CBNA and Other Subsidiaries | Secured Debt
Debt Instrument [Line Items]
Securitized borrowings, weighted average interest rate		5.667%
Long-term borrowed funds		$ 4,190	2,692
CBNA and Other Subsidiaries | Other
Debt Instrument [Line Items]
Long-term borrowed funds		$ 23	$ 18
[1]Includes amounts in consolidated VIEs. See Note 6 for additional information.

BORROWED FUNDS - Maturities of

BORROWED FUNDS - Maturities of Long-term Borrowed Funds (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
2024		$ 106
2025		2,380
2026		3,189
2027		9
2028		2,695
2029 and thereafter		4,703
Total	[1]	13,082	$ 13,467
Parent Company
Debt Instrument [Line Items]
2024		106
2025		469
2026		499
2027		0
2028		0
2029 and thereafter		4,263
Total		5,337
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
2024		0
2025		1,911
2026		2,690
2027		9
2028		2,695
2029 and thereafter		440
Total		$ 7,745
[1]Includes amounts in consolidated VIEs. See Note 6 for additional information.

DERIVATIVES - Schedule of Deriv

DERIVATIVES - Schedule of Derivative Instruments (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Derivatives, Fair Value [Line Items]
Notional Amount	$ 300,242	$ 309,553
Derivative Assets
Derivative assets	1,350	1,593
Less: Gross amounts offset in the Consolidated Balance Sheets	(396)	(471)
Less: Cash collateral applied	(587)	(682)
Total net derivatives presented in the Consolidated Balance Sheets	367	440
Derivative Liabilities
Derivative liabilities	2,059	2,183
Less: Gross amounts offset in the Consolidated Balance Sheets	(396)	(471)
Less: Cash collateral applied	(116)	(150)
Total net derivatives presented in the Consolidated Balance Sheets	1,547	1,562
Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	223,511	222,658
Derivative Assets
Derivative assets	1,099	1,420
Derivative Liabilities
Derivative liabilities	1,992	2,139
Interest rate contracts
Derivative Assets
Derivative assets	479	464
Derivative Liabilities
Derivative liabilities	1,298	1,149
Interest rate contracts | Derivatives designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	76,731	86,895
Derivative Assets
Derivative assets	251	173
Derivative Liabilities
Derivative liabilities	67	44
Interest rate contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	188,971	185,993
Derivative Assets
Derivative assets	228	291
Derivative Liabilities
Derivative liabilities	1,231	1,105
Foreign exchange contracts
Derivative Assets
Derivative assets	345	434
Derivative Liabilities
Derivative liabilities	285	378
Foreign exchange contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	29,770	32,528
Derivative Assets
Derivative assets	345	434
Derivative Liabilities
Derivative liabilities	285	378
Commodities contracts
Derivative Assets
Derivative assets	516	685
Derivative Liabilities
Derivative liabilities	467	640
Commodities contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	1,157	1,251
Derivative Assets
Derivative assets	516	685
Derivative Liabilities
Derivative liabilities	467	640
TBA contracts
Derivative Assets
Derivative assets	3	3
Derivative Liabilities
Derivative liabilities	8	16
TBA contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	2,722	2,337
Derivative Assets
Derivative assets	3	3
Derivative Liabilities
Derivative liabilities	8	16
Other contracts
Derivative Assets
Derivative assets	7	7
Derivative Liabilities
Derivative liabilities	1	0
Other contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional Amount	891	549
Derivative Assets
Derivative assets	7	7
Derivative Liabilities
Derivative liabilities	$ 1	$ 0

DERIVATIVES - Schedule of Fair

DERIVATIVES - Schedule of Fair Value Hedges (Details) - Interest rate swap - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Interest And Dividend Income, Investment Securities
Derivative Instruments, Gain (Loss) [Line Items]
Hedged items	$ (39)	$ (12)	$ (174)	$ (12)
Derivatives	40	12	179	12
Amounts related to interest settlements on derivatives	28	1	53	1
Total net interest income recognized on fair value hedges	29	1	58	1
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Hedged items	(3)	7	0	(1)
Derivatives	3	(7)	0	1
Amounts related to interest settlements on derivatives	(3)	(3)	(7)	(8)
Total net interest income recognized on fair value hedges	$ (3)	$ (3)	$ (7)	$ (8)

DERIVATIVES - Narrative (Detail

DERIVATIVES - Narrative (Details) $ in Millions	Jun. 30, 2024 USD ($)
Derivative [Line Items]
Net loss (pre-tax) on derivatives expected to be reclassified in next 12 months	$ 984
Terminated Swap
Derivative [Line Items]
Net loss (pre-tax) on derivatives expected to be reclassified in next 12 months	$ 448

DERIVATIVES - Amounts Recorded

DERIVATIVES - Amounts Recorded in Balance Sheet (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Derivative [Line Items]
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	$ (17)	$ (17)
Closed Portfolios
Derivative [Line Items]
Carrying amount of hedged assets	4,800	4,000
Amortized cost	6,700	5,900
Cumulative basis adjustment	(88)	39
Total debt securities available for sale, at fair value
Derivative [Line Items]
Carrying amount of hedged assets	9,662	7,253
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged assets	(113)	60
Long-term borrowed funds
Derivative [Line Items]
Carrying amount of hedged liabilities	482	483
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	$ (17)	$ (17)

DERIVATIVES - Effect of Derivat

DERIVATIVES - Effect of Derivative Instruments on Net Income and Stockholders' Equity (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pre-tax net gains (losses) recognized in OCI	$ (177)	$ (680)	$ (727)	$ (447)
Interest Income
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pretax net gains (losses) from OCI into income statement	(232)	(137)	(435)	(264)
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pretax net gains (losses) from OCI into income statement	$ 0	$ 1	$ 0	$ 1

DERIVATIVES - Effect of Custome

DERIVATIVES - Effect of Customer Derivatives and Economic Hedges on Net Income (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	$ 12	$ (13)	$ 22	$ 14
Economic hedges | Customer interest rate contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	(189)	(614)	(683)	(580)
Economic hedges | Derivatives hedging interest rate risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	197	627	700	608
Economic hedges | Customer foreign exchange contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	(23)	9	(133)	5
Economic hedges | Derivatives hedging foreign exchange risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	37	(18)	182	(20)
Economic hedges | Customer commodity contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	32	(94)	67	(569)
Economic hedges | Derivatives hedging commodity price risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	(25)	102	(57)	588
Economic hedges | Residential loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	(5)	(20)	(7)	(18)
Economic hedges | Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	6	26	9	15
Economic hedges | Derivative contracts used to hedge residential MSRs
Derivative Instruments, Gain (Loss) [Line Items]
Amounts recognized in noninterest income	$ (18)	$ (31)	$ (56)	$ (15)

ACCUMULATED OTHER COMPREHENSI_3

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) - Schedule of Accumulated Other Comprehensive Income (Loss) (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 23,761	$ 24,201	$ 24,342	$ 23,690
Other comprehensive income (loss) before reclassifications	(158)	(744)	(732)	(244)
Amounts reclassified to the Consolidated Statements of Operations	187	124	355	241
Total other comprehensive income (loss), net of income taxes	29	(620)	(377)	(3)
Ending balance	23,869	23,585	23,869	23,585
Total AOCI
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(4,164)	(3,943)	(3,758)	(4,560)
Total other comprehensive income (loss), net of income taxes	29	(620)	(377)	(3)
Ending balance	(4,135)	(4,563)	(4,135)	(4,563)
Net Unrealized Gains (Losses) on Derivatives
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(1,343)	(1,149)	(1,087)	(1,416)
Other comprehensive income (loss) before reclassifications	(129)	(505)	(534)	(332)
Amounts reclassified to the Consolidated Statements of Operations	170	101	319	195
Total other comprehensive income (loss), net of income taxes	41	(404)	(215)	(137)
Ending balance	(1,302)	(1,553)	(1,302)	(1,553)
Net Unrealized Gains (Losses) on Debt Securities
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(2,497)	(2,424)	(2,338)	(2,771)
Other comprehensive income (loss) before reclassifications	(29)	(239)	(202)	88
Amounts reclassified to the Consolidated Statements of Operations	15	20	29	40
Total other comprehensive income (loss), net of income taxes	(14)	(219)	(173)	128
Ending balance	(2,511)	(2,643)	(2,511)	(2,643)
Employee Benefit Plans
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(324)	(370)	(333)	(373)
Other comprehensive income (loss) before reclassifications	0	0	4	0
Amounts reclassified to the Consolidated Statements of Operations	2	3	7	6
Total other comprehensive income (loss), net of income taxes	2	3	11	6
Ending balance	$ (322)	$ (367)	$ (322)	$ (367)

STOCKHOLDERS' EQUITY - Authoriz

STOCKHOLDERS' EQUITY - Authorized Preferred Shares (Details) - USD ($) $ / shares in Units, $ in Millions	6 Months Ended
	Jun. 30, 2024	May 23, 2024	Dec. 31, 2023
Class of Stock [Line Items]
Preferred stock, par value (in dollars per share)	$ 25		$ 25
Preferred stock, authorized (in shares)	100,000,000		100,000,000
Preferred stock:
Preferred stock, issued (in shares)	2,150,000		2,050,000
Preferred stock, value, issued	$ 2,112		$ 2,014
Series B
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000		300,000
Preferred stock, value, issued	$ 296		$ 296
Series C
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000		300,000
Preferred stock, value, issued	$ 297		$ 297
Series D
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	0		300,000
Preferred stock, value, issued	$ 0		$ 293
Liquidation preference per depository share (usd per share)	$ 25
Depositary shares issued (in shares)	12,000,000
Depository share interest percentage	2.50%
Series E
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	450,000		450,000
Preferred stock, value, issued	$ 437		$ 437
Liquidation preference per depository share (usd per share)	$ 25
Depositary shares issued (in shares)	18,000,000
Depository share interest percentage	2.50%
Series F
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	400,000		400,000
Preferred stock, value, issued	$ 395		$ 395
Series G
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000		300,000
Preferred stock, value, issued	$ 296		$ 296
Series H
Class of Stock [Line Items]
Preferred stock, par value (in dollars per share)		$ 25
Preferred stock:
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000	$ 1,000
Preferred stock, issued (in shares)	400,000	400,000	0
Preferred stock, value, issued	$ 391	$ 400	$ 0
Depositary shares issued (in shares)	16,000,000
Depository share interest percentage	2.50%

STOCKHOLDERS' EQUITY - Narrativ

STOCKHOLDERS' EQUITY - Narrative (Details) - USD ($) $ / shares in Units, $ in Millions		1 Months Ended
	May 23, 2024	May 31, 2024	Jun. 30, 2024	Dec. 31, 2023
Class of Stock [Line Items]
Preferred stock, value, issued			$ 2,112	$ 2,014
Preferred stock, issued (in shares)			2,150,000	2,050,000
Preferred stock, par value (in dollars per share)			$ 25	$ 25
Series H
Class of Stock [Line Items]
Preferred stock, value, issued	$ 400		$ 391	$ 0
Preferred stock, issued (in shares)	400,000		400,000	0
Preferred stock, dividend rate		9.205%
Preferred stock, par value (in dollars per share)	$ 25
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000		$ 1,000
Proceeds from issuance of stock	$ 391
Redemption option regulatory capital treatment event window	90 days
Series D
Class of Stock [Line Items]
Preferred stock, value, issued			$ 0	$ 293
Preferred stock, issued (in shares)			0	300,000
Preferred stock, dividend rate	7.375%
Preferred stock, liquidation preference per share (in dollars per share)			$ 1,000

STOCKHOLDERS' EQUITY - Dividend

STOCKHOLDERS' EQUITY - Dividends (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Class of Stock [Line Items]
Dividends declared per share of common stock (in usd per share)	$ 0.42	$ 0.42	$ 0.84	$ 0.84
Common stock dividends declared and paid	$ 194	$ 205	$ 391	$ 410
Preferred stock
Preferred stock dividends declared and paid	$ 35	$ 34	$ 65	$ 57
Series B
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	$ 21.66	$ 30	$ 43.38	$ 30
Series C
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	22.53	15.94	38.47	31.88
Series D
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	23.78	15.87	39.66	31.75
Series E
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	12.50	12.50	25	25
Series F
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	14.12	14.12	28.25	28.25
Series G
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	$ 10	$ 10	$ 20	$ 20
Dividends Declared
Class of Stock [Line Items]
Common stock dividends declared and paid	$ 194	$ 205	$ 391	$ 410
Preferred stock
Preferred stock dividends declared and paid	35	34	65	57
Dividends Declared | Series B
Preferred stock
Preferred stock dividends declared and paid	6	9	13	9
Dividends Declared | Series C
Preferred stock
Preferred stock dividends declared and paid	7	5	12	10
Dividends Declared | Series D
Preferred stock
Preferred stock dividends declared and paid	7	5	12	10
Dividends Declared | Series E
Preferred stock
Preferred stock dividends declared and paid	6	6	11	11
Dividends Declared | Series F
Preferred stock
Preferred stock dividends declared and paid	6	6	11	11
Dividends Declared | Series G
Preferred stock
Preferred stock dividends declared and paid	3	3	6	6
Dividends Paid
Class of Stock [Line Items]
Common stock dividends declared and paid	194	205	391	410
Preferred stock
Preferred stock dividends declared and paid	30	24	61	57
Dividends Paid | Series B
Preferred stock
Preferred stock dividends declared and paid	6	0	13	9
Dividends Paid | Series C
Preferred stock
Preferred stock dividends declared and paid	5	5	10	10
Dividends Paid | Series D
Preferred stock
Preferred stock dividends declared and paid	5	5	10	10
Dividends Paid | Series E
Preferred stock
Preferred stock dividends declared and paid	6	6	11	11
Dividends Paid | Series F
Preferred stock
Preferred stock dividends declared and paid	5	5	11	11
Dividends Paid | Series G
Preferred stock
Preferred stock dividends declared and paid	$ 3	$ 3	$ 6	$ 6

STOCKHOLDERS' EQUITY - Treasury

STOCKHOLDERS' EQUITY - Treasury Stock Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Equity [Abstract]
Treasury stock purchased	$ 200	$ 256	$ 500	$ 656
Treasury stock purchased (in shares)			15,000,188	19,736,783

COMMITMENTS AND CONTINGENCIES -

COMMITMENTS AND CONTINGENCIES - Schedule of Outstanding Off-balance sheet Arrangements (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Other Commitments [Line Items]
Commitment amount	$ 96,600	$ 96,295
Commitments to extend credit
Other Commitments [Line Items]
Commitment amount	94,526	94,201
Letters of credit
Other Commitments [Line Items]
Commitment amount	1,957	1,977
Loans sold with recourse
Other Commitments [Line Items]
Commitment amount	99	96
Marketing rights
Other Commitments [Line Items]
Commitment amount	17	18
Risk participation agreements
Other Commitments [Line Items]
Commitment amount	$ 1	$ 3

COMMITMENTS AND CONTINGENCIES_2

COMMITMENTS AND CONTINGENCIES - Narrative (Details)	6 Months Ended	12 Months Ended
	Jun. 30, 2024	Dec. 31, 2003
Minimum
Risk Participation Agreements [Abstract]
Risk participation agreements, average term	1 year
Maximum
Risk Participation Agreements [Abstract]
Risk participation agreements, average term	9 years
Marketing rights
Marketing Rights [Abstract]
Commitment period		25 years
Financial standby letters of credit
Letters of Credit [Abstract]
Letters of credit outstanding, term	2 years
Commercial letters of credit
Letters of Credit [Abstract]
Letters of credit outstanding, term	1 year

FAIR VALUE MEASUREMENTS - Resid

FAIR VALUE MEASUREMENTS - Residential Mortgage and Commercial Real Estate Loans Held For Sale (Details) - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	$ 591	$ 676
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	591	676
Level 2 | Residential mortgage loans held for sale, at fair value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	519	614
Aggregate Unpaid Principal	507	593
Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal	12	21
Level 2 | Commercial and industrial, and commercial real estate loans held for sale, at fair value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	72	62
Aggregate Unpaid Principal	78	69
Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal	$ (6)	$ (7)

FAIR VALUE MEASUREMENTS - Sched

FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
Assets
Fair Value	[1]	$ 31,938	$ 29,777
Loans held for sale, at fair value		591	676
Mortgage servicing rights		1,568	1,552
Derivative assets		1,350	1,593
Equity securities, at fair value		135	115
Short-term investments		61
Total assets		35,643	33,713
Liabilities
Total derivative liabilities		2,059	2,183
Short-term borrowed funds		2
Total liabilities		2,061	2,183
Equity securities excluded from investments		192	173
Interest rate contracts
Assets
Derivative assets		479	464
Liabilities
Total derivative liabilities		1,298	1,149
Foreign exchange contracts
Assets
Derivative assets		345	434
Liabilities
Total derivative liabilities		285	378
Commodities contracts
Assets
Derivative assets		516	685
Liabilities
Total derivative liabilities		467	640
TBA contracts
Assets
Derivative assets		3	3
Liabilities
Total derivative liabilities		8	16
Other contracts
Assets
Derivative assets		7	7
Liabilities
Total derivative liabilities		1	0
Level 1
Assets
Fair Value		5,012	4,380
Loans held for sale, at fair value		0	0
Derivative assets		0	0
Equity securities, at fair value		135	115
Short-term investments		30
Total assets		5,177	4,495
Liabilities
Total derivative liabilities		0	0
Short-term borrowed funds		0
Total liabilities		0	0
Level 1 | Interest rate contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Foreign exchange contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Commodities contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | TBA contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Other contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 2
Assets
Fair Value		26,926	25,397
Loans held for sale, at fair value		591	676
Derivative assets		1,343	1,586
Equity securities, at fair value		0	0
Short-term investments		31
Total assets		28,891	27,659
Liabilities
Total derivative liabilities		2,058	2,183
Short-term borrowed funds		2
Total liabilities		2,060	2,183
Level 2 | Interest rate contracts
Assets
Derivative assets		479	464
Liabilities
Total derivative liabilities		1,298	1,149
Level 2 | Foreign exchange contracts
Assets
Derivative assets		345	434
Liabilities
Total derivative liabilities		285	378
Level 2 | Commodities contracts
Assets
Derivative assets		516	685
Liabilities
Total derivative liabilities		467	640
Level 2 | TBA contracts
Assets
Derivative assets		3	3
Liabilities
Total derivative liabilities		8	16
Level 2 | Other contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3
Assets
Fair Value		0	0
Loans held for sale, at fair value		0	0
Derivative assets		7	7
Equity securities, at fair value		0	0
Short-term investments		0
Total assets		1,575	1,559
Liabilities
Total derivative liabilities		1	0
Short-term borrowed funds		0
Total liabilities		1	0
Level 3 | Interest rate contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Foreign exchange contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Commodities contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | TBA contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Other contracts
Assets
Derivative assets		7	7
Liabilities
Total derivative liabilities		1	0
Fair Value Measured at Net Asset Value Per Share
Liabilities
Equity securities excluded from investments		57	58
Unfunded capital commitments		24	28
Mortgage-backed securities
Assets
Fair Value		26,631	24,732
Mortgage-backed securities | Level 1
Assets
Fair Value		0	0
Mortgage-backed securities | Level 2
Assets
Fair Value		26,631	24,732
Mortgage-backed securities | Level 3
Assets
Fair Value		0	0
Collateralized loan obligations
Assets
Fair Value		294	664
Collateralized loan obligations | Level 1
Assets
Fair Value		0	0
Collateralized loan obligations | Level 2
Assets
Fair Value		294	664
Collateralized loan obligations | Level 3
Assets
Fair Value		0	0
State and political subdivisions
Assets
Fair Value		1	1
State and political subdivisions | Level 1
Assets
Fair Value		0	0
State and political subdivisions | Level 2
Assets
Fair Value		1	1
State and political subdivisions | Level 3
Assets
Fair Value		0	0
U.S. Treasury and other
Assets
Fair Value		5,012	4,380
U.S. Treasury and other | Level 1
Assets
Fair Value		5,012	4,380
U.S. Treasury and other | Level 2
Assets
Fair Value		0	0
U.S. Treasury and other | Level 3
Assets
Fair Value		0	0
Residential loans held for sale
Assets
Loans held for sale, at fair value		519	614
Residential loans held for sale | Level 1
Assets
Loans held for sale, at fair value		0	0
Residential loans held for sale | Level 2
Assets
Loans held for sale, at fair value		519	614
Residential loans held for sale | Level 3
Assets
Loans held for sale, at fair value		0	0
Commercial loans held for sale
Assets
Loans held for sale, at fair value		72	62
Commercial loans held for sale | Level 1
Assets
Loans held for sale, at fair value		0	0
Commercial loans held for sale | Level 2
Assets
Loans held for sale, at fair value		72	62
Commercial loans held for sale | Level 3
Assets
Loans held for sale, at fair value		0	0
Mortgage servicing rights
Assets
Mortgage servicing rights		1,568	1,552
Mortgage servicing rights | Level 1
Assets
Mortgage servicing rights		0	0
Mortgage servicing rights | Level 2
Assets
Mortgage servicing rights		0	0
Mortgage servicing rights | Level 3
Assets
Mortgage servicing rights		$ 1,568	$ 1,552
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

FAIR VALUE MEASUREMENTS - Sch_2

FAIR VALUE MEASUREMENTS - Schedule of Assets Measured on Recurring Basis Level 3 Rollforward (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Mortgage Servicing Rights
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 1,564	$ 1,496	$ 1,552	$ 1,530
Issuances	25	36	43	57
Settlements	(43)	(41)	(89)	(82)
Change in fair value during the period recognized in earnings	22	33	62	19
Ending balance	1,568	1,524	1,568	1,524
Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	8	13	7	1
Issuances	16	20	29	35
Settlements	(13)	(7)	(23)	(12)
Change in fair value during the period recognized in earnings	(5)	(20)	(7)	(18)
Ending balance	$ 6	$ 6	$ 6	$ 6

FAIR VALUE MEASUREMENTS - Unobs

FAIR VALUE MEASUREMENTS - Unobservable Inputs Used and Valuation Techniques (Details) - Level 3	Jun. 30, 2024	Dec. 31, 2023
Minimum | Discounted Cash Flow | Constant prepayment rate | Mortgage servicing rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.0553
Minimum | Discounted Cash Flow | Constant prepayment rate | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input		0.0670
Minimum | Discounted Cash Flow | Option adjusted spread | Mortgage servicing rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	3.98	3.98
Minimum | Internal Model | Pull through rate | Other derivative contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.2675	0.2490
Minimum | Internal Model | MSR value | Other derivative contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.0661	(0.0890)
Maximum | Discounted Cash Flow | Constant prepayment rate | Mortgage servicing rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.1724
Maximum | Discounted Cash Flow | Constant prepayment rate | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input		0.1455
Maximum | Discounted Cash Flow | Option adjusted spread | Mortgage servicing rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	10.58	10.58
Maximum | Internal Model | Pull through rate | Other derivative contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.9970	0.9970
Maximum | Internal Model | MSR value | Other derivative contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.5554	1.4124
Weighted Average | Discounted Cash Flow | Constant prepayment rate | Mortgage servicing rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.0705
Weighted Average | Discounted Cash Flow | Constant prepayment rate | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input		0.0723
Weighted Average | Discounted Cash Flow | Option adjusted spread | Mortgage servicing rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	6.35	6.30
Weighted Average | Internal Model | Pull through rate | Other derivative contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.8080	0.8034
Weighted Average | Internal Model | MSR value | Other derivative contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.0392	0.8804

FAIR VALUE MEASUREMENTS - Sch_3

FAIR VALUE MEASUREMENTS - Schedule of Gain (Loss) on Assets and Liabilities Measured on Nonrecurring Basis Included in Earnings (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Nonrecurring measurement basis | Collateral-dependent loans
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Losses on assets measured at fair value	$ (64)	$ (64)	$ (120)	$ (68)

FAIR VALUE MEASUREMENTS - Sch_4

FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements on a Nonrecurring Basis (Details) - Nonrecurring measurement basis - USD ($) $ in Millions	Jun. 30, 2024	Dec. 31, 2023
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ 934	$ 789
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	0	0
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	934	789
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ 0	$ 0

FAIR VALUE MEASUREMENTS - Sch_5

FAIR VALUE MEASUREMENTS - Schedule of Financial Instruments not Recorded at Fair Value (Details) - USD ($) $ in Millions		Jun. 30, 2024	Dec. 31, 2023
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Asset-backed investments included in HTM securities	[1]	$ 8,895	$ 9,184
Fair Value		7,924	8,350
Other loans held for sale, carrying value		92	103
Other loans held for sale, fair value		92	103
Loans pledged as collateral for FHLB borrowed funds	[2]	139,717	143,861
Loans and leases, fair value		137,363	140,504
Other assets, carrying value		731	869
Other assets, fair value		731	869
Deposits, carrying value		176,352	177,342
Deposits, fair value		176,102	177,096
Short-term borrowed funds, carrying value		2	505
Short-term borrowed funds, fair value		2	505
Long-term borrowed funds, carrying value	[2]	13,082	13,467
Long-term borrowed funds, fair value		12,719	13,012
Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Asset-backed investments included in HTM securities		0	0
Fair Value		0	0
Other loans held for sale, carrying value		0	0
Other loans held for sale, fair value		0	0
Loans pledged as collateral for FHLB borrowed funds		0	0
Loans and leases, fair value		0	0
Other assets, carrying value		0	0
Other assets, fair value		0	0
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds, carrying value		0	0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		0	0
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Asset-backed investments included in HTM securities		8,447	8,696
Fair Value		7,490	7,887
Other loans held for sale, carrying value		0	0
Other loans held for sale, fair value		0	0
Loans pledged as collateral for FHLB borrowed funds		934	789
Loans and leases, fair value		934	789
Other assets, carrying value		709	851
Other assets, fair value		709	851
Deposits, carrying value		176,352	177,342
Deposits, fair value		176,102	177,096
Short-term borrowed funds, carrying value		2	505
Short-term borrowed funds, fair value		2	505
Long-term borrowed funds, carrying value		13,082	13,467
Long-term borrowed funds, fair value		12,719	13,012
Level 3
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Asset-backed investments included in HTM securities		448	488
Fair Value		434	463
Other loans held for sale, carrying value		92	103
Other loans held for sale, fair value		92	103
Loans pledged as collateral for FHLB borrowed funds		138,783	143,072
Loans and leases, fair value		136,429	139,715
Other assets, carrying value		22	18
Other assets, fair value		22	18
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds, carrying value		0	0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		$ 0	$ 0
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.[2]Includes amounts in consolidated VIEs. See Note 6 for additional information.

NONINTEREST INCOME - Components

NONINTEREST INCOME - Components of Revenue from Contracts with Customers (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 402	$ 323	$ 769	$ 632
Total revenue from other sources	151	183	301	359
Total noninterest income	553	506	1,070	991
Bank-owned life insurance income	30	23	54	46
Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	5	0	8	0
Total revenue from other sources	29	31	58	59
Total noninterest income	34	31	66	59
Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	224	198	422	388
Total revenue from other sources	53	70	113	136
Total noninterest income	277	268	535	524
Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	173	125	339	244
Total revenue from other sources	69	82	130	164
Total noninterest income	242	207	469	408
Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Total revenue from other sources	0	0	0	0
Total noninterest income	0	0	0	0
Service charges and fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	105	101	201	200
Service charges and fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Service charges and fees | Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	75	66	138	133
Service charges and fees | Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	30	35	63	67
Service charges and fees | Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Card fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	91	78	175	149
Card fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	4	0	7	0
Card fees | Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	74	67	140	126
Card fees | Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	13	11	28	23
Card fees | Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Capital markets fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	126	76	242	147
Capital markets fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Capital markets fees | Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Capital markets fees | Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	126	76	242	147
Capital markets fees | Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Wealth fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	75	65	143	128
Wealth fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Wealth fees | Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	75	65	143	128
Wealth fees | Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Wealth fees | Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Other banking fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	5	3	8	8
Other banking fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	1	0	1	0
Other banking fees | Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	1	1
Other banking fees | Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	4	3	6	7
Other banking fees | Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 0	$ 0	$ 0	$ 0

NONINTEREST INCOME - Narrative

NONINTEREST INCOME - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Wealth fees
Disaggregation of Revenue [Line Items]
Trailing commission income	$ 3	$ 3	$ 7	$ 7

OTHER OPERATING EXPENSE (Detail

OTHER OPERATING EXPENSE (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Other Income and Expenses [Abstract]
Marketing	$ 49	$ 56	$ 84	$ 94
Deposit insurance	46	43	122	79
Other	93	98	185	193
Other operating expense	$ 188	$ 197	$ 391	$ 366

EARNINGS PER SHARE (Details)

EARNINGS PER SHARE (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Numerator (basic and diluted):
Net income	$ 392	$ 478	$ 726	$ 989
Less: Preferred stock dividends	35	34	65	57
Net income available to common stockholders	$ 357	$ 444	$ 661	$ 932
Denominator:
Weighted-average common shares outstanding - basic (in shares)	454,142,489	479,470,543	457,750,585	482,440,926
Dilutive common shares: share-based awards (in shares)	2,418,533	1,504,738	2,258,961	1,811,177
Weighted-average common shares outstanding - diluted (in shares)	456,561,022	480,975,281	460,009,546	484,252,103
Earnings per common share:
Basic (in dollars per share)	$ 0.79	$ 0.93	$ 1.44	$ 1.93
Diluted (in dollars per share)	$ 0.78	$ 0.92	$ 1.44	$ 1.92
Share-based awards excluded from diluted earnings per share computation (in shares)	1,206,158	3,249,834	1,318,088	2,305,895

BUSINESS OPERATING SEGMENTS - N

BUSINESS OPERATING SEGMENTS - Narrative (Details)	6 Months Ended
	Jun. 30, 2024 segment
Segment Reporting [Abstract]
Number of segments	3

BUSINESS OPERATING SEGMENTS - A

BUSINESS OPERATING SEGMENTS - Assets by Segment (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Segment Reporting Information [Line Items]
Net interest income	$ 1,410	$ 1,588	$ 2,852	$ 3,231
Noninterest income	553	506	1,070	991
Total revenue	1,963	2,094	3,922	4,222
Noninterest expense	1,301	1,306	2,659	2,602
Profit (loss) before provision (benefit) for credit losses	662	788	1,263	1,620
Provision (benefit) for credit losses	182	176	353	344
Income before income tax expense	480	612	910	1,276
Income tax expense (benefit)	88	134	184	287
NET INCOME	392	478	726	989
Total average assets	219,222	222,373	219,996	222,541
Operating Segments | Consumer Banking
Segment Reporting Information [Line Items]
Net interest income	1,120	1,023	2,213	2,034
Noninterest income	277	268	535	524
Total revenue	1,397	1,291	2,748	2,558
Noninterest expense	915	875	1,818	1,732
Profit (loss) before provision (benefit) for credit losses	482	416	930	826
Provision (benefit) for credit losses	84	68	165	131
Income before income tax expense	398	348	765	695
Income tax expense (benefit)	102	91	197	181
NET INCOME	296	257	568	514
Total average assets	74,295	72,583	74,064	72,230
Operating Segments | Commercial Banking
Segment Reporting Information [Line Items]
Net interest income	494	584	1,008	1,181
Noninterest income	242	207	469	408
Total revenue	736	791	1,477	1,589
Noninterest expense	311	315	628	646
Profit (loss) before provision (benefit) for credit losses	425	476	849	943
Provision (benefit) for credit losses	90	71	171	118
Income before income tax expense	335	405	678	825
Income tax expense (benefit)	76	100	160	201
NET INCOME	259	305	518	624
Total average assets	68,958	77,546	69,529	78,215
Operating Segments | Non-Core
Segment Reporting Information [Line Items]
Net interest income	(31)	(28)	(68)	(43)
Noninterest income	0	0	0	0
Total revenue	(31)	(28)	(68)	(43)
Noninterest expense	26	33	51	65
Profit (loss) before provision (benefit) for credit losses	(57)	(61)	(119)	(108)
Provision (benefit) for credit losses	10	13	29	34
Income before income tax expense	(67)	(74)	(148)	(142)
Income tax expense (benefit)	(17)	(19)	(38)	(37)
NET INCOME	(50)	(55)	(110)	(105)
Total average assets	9,418	14,456	9,986	15,068
Other
Segment Reporting Information [Line Items]
Net interest income	(173)	9	(301)	59
Noninterest income	34	31	66	59
Total revenue	(139)	40	(235)	118
Noninterest expense	49	83	162	159
Profit (loss) before provision (benefit) for credit losses	(188)	(43)	(397)	(41)
Provision (benefit) for credit losses	(2)	24	(12)	61
Income before income tax expense	(186)	(67)	(385)	(102)
Income tax expense (benefit)	(73)	(38)	(135)	(58)
NET INCOME	(113)	(29)	(250)	(44)
Total average assets	$ 66,551	$ 57,788	$ 66,417	$ 57,028