Citizens Financial (CFG) 10-K 13 Feb 25 2024 FY Annual report Financial data

Cover Page

Cover Page - USD ($)	12 Months Ended
	Dec. 31, 2024	Feb. 04, 2025	Jun. 30, 2024
Document Information [Line Items]
Document Type	10-K
Document Annual Report	true
Document Period End Date	Dec. 31, 2024
Current Fiscal Year End Date	--12-31
Document Transition Report	false
Entity File Number	001-36636
Entity Registrant Name	CITIZENS FINANCIAL GROUP INC/RI
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	05-0412693
Entity Address, Address Line One	One Citizens Plaza
Entity Address, City or Town	Providence
Entity Address, State or Province	RI
Entity Address, Postal Zip Code	02903
City Area Code	203
Local Phone Number	900-6715
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
ICFR Auditor Attestation Flag	true
Document Financial Statement Error Correction Flag	false
Entity Shell Company	false
Entity Public Float			$ 16,220,612,178
Entity Common Stock, Shares Outstanding		437,136,981
Documents Incorporated by Reference	Portions of Citizens Financial Group, Inc.’s Proxy Statement to be filed with the United States Securities and Exchange Commission in connection with Citizens Financial Group, Inc.’s 2025 annual meeting of stockholders (the “Proxy Statement”) are incorporated by reference into Part III hereof.
Entity Central Index Key	0000759944
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	FY
Common Stock
Document Information [Line Items]
Title of 12(b) Security	Common stock, $0.01 par value per share
Trading Symbol	CFG
Security Exchange Name	NYSE
Series E
Document Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E
Trading Symbol	CFG PrE
Security Exchange Name	NYSE
Series H
Document Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 7.375% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series H
Trading Symbol	CFG PrH
Security Exchange Name	NYSE

Audit Information

Audit Information	12 Months Ended
	Dec. 31, 2024
Audit Information [Abstract]
Auditor Name	Deloitte & Touche LLP
Auditor Location	Boston, Massachusetts
Auditor Firm ID	34

CONSOLIDATED BALANCE SHEETS

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
ASSETS:
Cash and due from banks	[1]	$ 1,409	$ 1,794
Interest-bearing cash and due from banks		9,192	9,834
Interest-bearing deposits in banks	[1]	635	405
Debt securities available for sale, at fair value (including $152 and $110 pledged to creditors, respectively)	[2]	32,765	29,777
Debt securities held to maturity (fair value of $7,540 and $8,350, respectively, and including $83 and $204 pledged to creditors, respectively)	[2]	8,599	9,184
Loans held for sale (includes $825 and $676, respectively, measured at fair value)	[3]	858	779
Loans and leases		139,203	145,959
Less: Allowance for loan and lease losses		(2,061)	(2,098)
Net loans and leases	[1]	137,142	143,861
Derivative assets		408	440
Premises and equipment, net		875	895
Bank-owned life insurance		3,364	3,291
Goodwill		8,187	8,188
Other intangible assets	[4]	146	157
Other assets	[1]	13,941	13,359
TOTAL ASSETS		217,521	221,964
Deposits:
Noninterest-bearing		36,920	37,107
Interest-bearing		137,856	140,235
Total deposits		174,776	177,342
Short-term borrowed funds		0	505
Derivative liabilities		1,220	1,562
Long-term borrowed funds	[1]	12,401	13,467
Other liabilities	[1]	4,870	4,746
TOTAL LIABILITIES		193,267	197,622
Commitments and Contingencies (refer to Note 19)
Preferred Stock:
$25.00 par value,100,000,000 shares authorized; 2,150,000 and 2,050,000 shares issued and outstanding at December 31, 2024 and 2023, respectively		2,113	2,014
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 650,068,324 shares issued and 440,543,381 shares outstanding at December 31, 2024 and 647,829,720 shares issued and 466,418,055 shares outstanding at December 31, 2023		7	6
Additional paid-in capital		22,364	22,250
Retained earnings		10,412	9,816
Treasury stock, at cost, 209,524,943 and 181,411,665 shares at December 31, 2024 and 2023, respectively		(7,047)	(5,986)
Accumulated other comprehensive income (loss)		(3,595)	(3,758)
TOTAL STOCKHOLDERS’ EQUITY		24,254	24,342
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$ 217,521	$ 221,964
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.[2]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.[3]See Note 1 for information regarding updates to the Consolidated Balance Sheets during 2024.[4]Excludes MSRs, which are reported in Other assets.

CONSOLIDATED BALANCE SHEETS (Pa

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
ASSETS:
Fair Value	[1]	$ 32,765	$ 29,777
Debt securities held-to-maturity, fair value		7,540	8,350
Asset-backed investments included in HTM securities	[1]	8,599	9,184
Loans held for sale at fair value		$ 825	$ 676
STOCKHOLDERS’ EQUITY:
Preferred stock, par value (in dollars per share)		$ 25	$ 25
Preferred stock, authorized (in shares)		100,000,000	100,000,000
Preferred stock, issued (in shares)		2,150,000	2,050,000
Preferred stock, outstanding (in shares)		2,150,000	2,050,000
Common stock, par value (in dollars per share)		$ 0.01	$ 0.01
Common stock, authorized (in shares)		1,000,000,000	1,000,000,000
Common stock, issued (in shares)		650,068,324	647,829,720
Common stock, outstanding (in shares)		440,543,381	466,418,055
Treasury stock (in shares)		209,524,943	181,411,665
Asset Pledged as Collateral
ASSETS:
Fair Value		$ 152	$ 110
Asset-backed investments included in HTM securities	[1]	$ 83	$ 204
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

CONSOLIDATED STATEMENTS OF OPER

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
INTEREST INCOME:
Interest and fees on loans and leases		$ 7,948	$ 8,489	$ 5,968
Interest and fees on loans held for sale		77	102	124
Investment securities		1,658	1,162	840
Interest-bearing deposits in banks		503	451	128
Total interest income		10,186	10,204	7,060
INTEREST EXPENSE:
Deposits		3,825	3,145	651
Short-term borrowed funds		15	43	23
Long-term borrowed funds		713	775	374
Total interest expense		4,553	3,963	1,048
Net interest income		5,633	6,241	6,012
Provision (benefit) for credit losses		687	687	474
Net interest income after provision (benefit) for credit losses		4,946	5,554	5,538
NONINTEREST INCOME:
Service charges and fees		420	410	420
Capital markets fees		467	319	368
Card fees		368	296	273
Wealth fees	[1]	294	259	249
Mortgage banking fees		209	242	261
Foreign exchange and derivative products		146	183	188
Letter of credit and loan fees		175	168	159
Securities gains, net		18	28	9
Other income		79	78	82
Total noninterest income		2,176	1,983	2,009
NONINTEREST EXPENSE:
Salaries and employee benefits		2,657	2,599	2,549
Equipment and software		769	756	648
Outside services		639	687	700
Occupancy		447	492	410
Other operating expense		722	973	585
Total noninterest expense		5,234	5,507	4,892
Income before income tax expense		1,888	2,030	2,655
Income tax expense		379	422	582
NET INCOME		1,509	1,608	2,073
Net income available to common stockholders		$ 1,372	$ 1,491	$ 1,960
Weighted-average common shares outstanding:
Basic (in shares)		450,678,038	475,089,384	475,959,815
Diluted (in shares)		453,510,245	476,693,148	477,803,142
Per common share information:
Basic earnings (in dollars per share)		$ 3.05	$ 3.14	$ 4.12
Diluted earnings (in dollars per share)		$ 3.03	$ 3.13	$ 4.10
[1]See Note 1 for information regarding updates to the Consolidated Statements of Operations during 2024.

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Statement of Comprehensive Income [Abstract]
Net income	$ 1,509	$ 1,608	$ 2,073
Other comprehensive income (loss):
Net unrealized gains (losses) on cash flow hedge derivatives arising during the period, net of income taxes of ($194), ($39) and ($466), respectively	(531)	(106)	(1,340)
Reclassification adjustment for net (gains) losses on cash flow hedge derivatives included in net income, net of income taxes of $253, $161 and $30, respectively	693	435	85
Net unrealized gains (losses) on AFS securities arising during the period, net of income taxes of ($27), $119 and ($868), respectively	(90)	350	(2,608)
Reclassification of net securities (gains) losses to net income, net of income taxes of $19, $28 and ($2), respectively	59	83	(7)
Defined benefit plans:
Actuarial gain (loss) arising during the period, net of income taxes of $7, $15 and ($15), respectively	19	28	(37)
Amortization of actuarial (gain) loss to net income, net of income taxes of $4, $5 and $2, respectively	13	12	12
Total other comprehensive income (loss), net of income taxes	163	802	(3,895)
Total comprehensive income (loss)	$ 1,672	$ 2,410	$ (1,822)

CONSOLIDATED STATEMENTS OF CO_2

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Parenthetical) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Statement of Comprehensive Income [Abstract]
Net unrealized derivative instrument gains (losses) arising during the periods, tax	$ (194)	$ (39)	$ (466)
Reclassification adjustment for net derivative losses (gains) included in net income, tax	253	161	30
Net unrealized debt securities gains (losses) arising during the periods, tax	(27)	119	(868)
Reclassification of net debt securities gains to net income, tax	19	28	(2)
Actuarial (loss) gain, tax	7	15	(15)
Amortization of actuarial loss, tax	$ (4)	$ (5)	$ (2)

CONSOLIDATED STATEMENTS OF CHAN

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY - USD ($) $ in Millions	Total	Cumulative Effect, Period of Adoption, Adjustment	Preferred Stock	Common Stock	Additional Paid-in Capital	Retained Earnings	Retained Earnings Cumulative Effect, Period of Adoption, Adjustment	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)
Beginning balance (in shares) at Dec. 31, 2021			2,000,000	422,000,000
Beginning balance at Dec. 31, 2021	$ 23,420		$ 2,014	$ 6	$ 19,005	$ 7,978		$ (4,918)	$ (665)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends declared - common stock	(779)					(779)
Dividends declared - preferred stock	(113)					(113)
Issuance of common stock - business acquisition (in shares)				72,000,000
Issuance of common stock - business acquisition	3,036				3,036
Treasury stock purchased (in shares)				(4,000,000)
Treasury stock purchased	(153)							(153)
Share-based compensation plans (in shares)				2,000,000
Share-based compensation plans	77				77
Employee stock purchase plan	24				24
Total comprehensive income (loss):
Net income	2,073					2,073
Other comprehensive income (loss)	(3,895)								(3,895)
Total comprehensive income (loss)	(1,822)					2,073			(3,895)
Ending balance (in shares) at Dec. 31, 2022			2,000,000	492,000,000
Ending balance at Dec. 31, 2022	23,690	$ (26)	$ 2,014	$ 6	22,142	9,159	$ (26)	(5,071)	(4,560)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends declared - common stock	(808)					(808)
Dividends declared - preferred stock	$ (117)					(117)
Treasury stock purchased (in shares)	(28,473,805)			(29,000,000)
Treasury stock purchased	$ (906)							(906)
Share repurchase excise tax	(9)							(9)
Share-based compensation plans (in shares)				2,000,000
Share-based compensation plans	81				81
Employee stock purchase plan (in shares)				1,000,000
Employee stock purchase plan	27				27
Total comprehensive income (loss):
Net income	1,608					1,608
Other comprehensive income (loss)	802								802
Total comprehensive income (loss)	2,410					1,608			802
Ending balance (in shares) at Dec. 31, 2023			2,000,000	466,000,000
Ending balance at Dec. 31, 2023	24,342		$ 2,014	$ 6	22,250	9,816		(5,986)	(3,758)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends declared - common stock	(769)					(769)
Dividends declared - preferred stock	(137)					(137)
Preferred stock issued	392		392
Preferred stock redemption	$ (300)		$ (293)			(7)
Treasury stock purchased (in shares)	(28,113,278)			(28,000,000)
Treasury stock purchased	$ (1,050)							(1,050)
Share repurchase excise tax	(11)							(11)
Share-based compensation plans (in shares)				2,000,000
Share-based compensation plans	90			$ 1	89
Employee stock purchase plan (in shares)				1,000,000
Employee stock purchase plan	25				25
Total comprehensive income (loss):
Net income	1,509					1,509
Other comprehensive income (loss)	163								163
Total comprehensive income (loss)	1,672					1,509			163
Ending balance (in shares) at Dec. 31, 2024			2,000,000	441,000,000
Ending balance at Dec. 31, 2024	$ 24,254		$ 2,113	$ 7	$ 22,364	$ 10,412		$ (7,047)	$ (3,595)

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
OPERATING ACTIVITIES
Net income		$ 1,509	$ 1,608	$ 2,073
Adjustments to reconcile net income to net change due to operating activities:
Provision (benefit) for credit losses		687	687	474
Net change in loans held for sale		(24)	98	1,733
Depreciation, amortization and accretion		498	478	565
Deferred income tax expense (benefit)		(177)	(242)	57
Share-based compensation		97	87	84
Net gain on sale of assets		(18)	(28)	(9)
Net (increase) decrease in other assets		(261)	612	(1,894)
Net increase (decrease) in other liabilities		(310)	(339)	1,036
Net change due to operating activities		2,001	2,961	4,119
Investment securities:
Purchases of debt securities available for sale		(9,755)	(10,087)	(10,776)
Proceeds from maturities and paydowns of debt securities available for sale		3,304	2,001	3,422
Proceeds from sales of debt securities available for sale		3,619	2,941	1,178
Proceeds from maturities and paydowns of debt securities held to maturity		662	761	1,035
Net (increase) decrease in interest-bearing deposits in banks		(230)	(102)	13
Acquisitions, net of cash acquired	[1]	0	0	(255)
Purchases of loans		(655)	0	(1,007)
Sales of loans		207	2,793	2,677
Net (increase) decrease in loans and leases		6,050	7,174	(7,927)
Capital expenditures, net		(122)	(172)	(126)
Purchases of bank-owned life insurance		0	0	(100)
Other		(93)	(61)	(771)
Net change due to investing activities		2,987	5,248	(12,637)
FINANCING ACTIVITIES
Net increase (decrease) in deposits		(2,566)	(3,382)	6,146
Net increase (decrease) in short-term borrowed funds		(505)	502	(95)
Proceeds from issuance of long-term borrowed funds		13,185	25,983	24,617
Repayments of long-term borrowed funds		(14,286)	(28,418)	(19,691)
Treasury stock purchased		(1,050)	(906)	(153)
Net proceeds from issuance of preferred stock		392	0	0
Redemption of preferred stock		(300)	0	0
Dividends paid to common stockholders		(769)	(808)	(779)
Dividends paid to preferred stockholders		(134)	(120)	(113)
Other		18	21	(25)
Net change due to financing activities		(6,015)	(7,128)	9,907
Net change in cash and cash equivalents	[2]	(1,027)	1,081	1,389
Cash and cash equivalents at beginning of period	[2]	11,628	10,547	9,158
Cash and cash equivalents at end of period	[2]	10,601	11,628	10,547
Supplemental disclosures:
Interest paid		4,375	3,640	989
Income taxes paid		208	375	183
Non-cash items:
Transfer of loans from loans held for investment to LHFS		299	2,617	0
Transfer of securities from AFS to HTM		0	0	8,563
Loans securitized and transferred to AFS securities		329	103	143
Investors Acquisition:
Fair value of assets acquired, excluding cash and cash equivalents		0	0	27,113
Goodwill and other intangible assets		0	0	992
Fair value of liabilities assumed		0	0	24,982
Common stock issued		0	0	3,036
Replacement equity awards		$ 0	$ 0	$ 19
[1]Primarily includes cash paid of $355 million to acquire Investors less $287 million in cash acquired, and $143 million and $23 million of cash paid for the HSBC transaction and acquisition of DH Capital, LLC, respectively, for the year ended December 31, 2022.[2]Cash and cash equivalents include cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets

CONSOLIDATED STATEMENTS OF CA_2

CONSOLIDATED STATEMENTS OF CASH FLOWS (Parenthetical) $ in Millions	12 Months Ended
	Dec. 31, 2023 USD ($)
Investors Acquisition
Cash consideration	$ 355
Cash acquired	287
Online Deposit Business And 80 East Coast Branches Of HSBC Bank
Cash consideration	143
DH Capital, LLC
Cash consideration	$ 23

SIGNIFICANT ACCOUNTING POLICIES

SIGNIFICANT ACCOUNTING POLICIES	12 Months Ended
	Dec. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
SIGNIFICANT ACCOUNTING POLICIES	NOTE 1 - SIGNIFICANT ACCOUNTING POLICIES Nature of Operations The Company is a regional bank holding company organized under Delaware law and headquartered in Providence, Rhode Island. Through its bank subsidiary, CBNA, the Company provides a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. The Company’s retail branch network is primarily located in the New England, Mid-Atlantic and Midwest regions, with certain lines of business serving national markets. Basis of Presentation The Consolidated Financial Statements include the accounts of the Parent Company and its subsidiaries, including VIEs in which the Company is a primary beneficiary, and are prepared in accordance with GAAP. Investments in VIEs in which the Company does not have the ability to exercise significant influence are not consolidated. All intercompany transactions and balances have been eliminated in consolidation. During 2024, the Company modified the presentation of its loans and leases portfolio to include leases in the commercial and industrial financing receivable class. In addition, LHFS, at fair value and Other LHFS were combined into LHFS in the Consolidated Balance Sheets. See Notes 5 and 6 for additional information relative to the Company’s loans and leases portfolio. In the Consolidated Statements of Operations, Trust and investment services fees was renamed to Wealth fees to better reflect the broad range of wealth-related management fees and services provided to customers and Interest and fees on other LHFS is now included with Interest and fees on LHFS. Prior period results have been revised to conform to the new presentations. Change in Accounting Principle During 2024, the Company voluntarily changed its annual goodwill impairment assessment date from October 31st to October 1st to better align its testing procedures with its annual financial planning process and year-end reporting schedule. Less than 12 months elapsed between the Company’s previous annual assessment as of October 31, 2023, and the annual assessment performed as of October 1, 2024. This change in accounting principle did not result in any delay, acceleration or avoidance of a goodwill impairment charge. The Company continuously monitors each reporting unit for triggering events for the purpose of goodwill impairment testing. Use of Estimates The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change include the determination of the ACL, fair value measurements and the evaluation and measurement of goodwill impairment. Significant Accounting Policies The following table identifies the Company’s significant accounting policies and the Note and Page where a detailed description of each policy can be found. Note Page Cash and Due From Banks 3 95 Securities 4 95 Loans and Leases 5 99 Allowance for Credit Losses and FDMs 6 101 Premises, Equipment and Software 7 115 Mortgage Servicing Rights 8 116 Leases 9 118 Goodwill and Intangible Assets 10 120 Variable Interest Entities 11 121 Derivative Instruments 14 126 Employee Benefits 15 130 Treasury Stock 17 132 Employee Share-Based Compensation 18 134 Fair Value Measurement 20 137 Revenue Recognition 21 143 Income Taxes 23 145 Earnings Per Share 24 148 Business Segments 26 150 Accounting Pronouncements Adopted in 2024

ACQUISITIONS

ACQUISITIONS	12 Months Ended
	Dec. 31, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]
ACQUISITIONS	NOTE 2 - ACQUISITIONS Acquisition of HSBC On February 18, 2022, CBNA closed on its HSBC transaction, which included 66 branches in the New York City metropolitan area, 9 branches in the Mid-Atlantic/Washington D.C. area, and 5 branches in Southeast Florida. The Company’s results of operations and balance sheets for all periods presented in this Report reflect the benefit of the HSBC transaction for the period since the transaction closed on February 18, 2022. Investors Acquisition On April 6, 2022, the Company completed its Investors acquisition, building the Company’s physical presence in the Mid-Atlantic region with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey. Upon closing of the acquisition, each share of Investors common stock was converted into 0.297 of a share of the Company’s common stock. In addition, stock options and restricted shares granted by Investors that were outstanding as of April 6, 2022 were converted into CFG awards and remained subject to their original terms and conditions. The Company issued 1,151,301 stock options and 259,316 restricted shares in connection with the conversion of equity awards. The conversion of Investors common stock, coupled with the conversion of equity awards, resulted in an increase of approximately 73.6 million basic and diluted shares. The Company also paid $1.46 in cash to shareholders of Investors for each share they owned. The Company’s results of operations and balance sheets for all periods presented in this Report reflect the benefit of the Investors acquisition for the period since the acquisition closed on April 6, 2022.

CASH AND DUE FROM BANKS

CASH AND DUE FROM BANKS	12 Months Ended
	Dec. 31, 2024
Cash and Cash Equivalents [Abstract]
CASH AND DUE FROM BANKS	NOTE 3 - CASH AND DUE FROM BANKS For the purpose of reporting cash flows, cash and cash equivalents have original maturities of three months or less and include cash and due from banks and interest-bearing cash and due from banks. The Company had no material restrictions on the use or availability of its cash as of December 31, 2024 or 2023.

SECURITIES

SECURITIES	12 Months Ended
	Dec. 31, 2024
Investments, Debt and Equity Securities [Abstract]
SECURITIES	NOTE 4 - SECURITIES Investments include debt, equity and other securities. The Company classifies debt securities as AFS, HTM, or trading based on management’s intent to hold to maturity at the time of purchase. Management reserves the right to change the initial classification of a security based on its intent to hold to maturity or as permitted by periodic changes in accounting guidance. Equity securities are recorded at fair value or at cost if there is not a readily determinable fair value. Debt securities that will be held for indefinite periods of time and may be sold in response to changes in liquidity, interest rates or prepayment risk, among other factors, are classified as AFS and reported at fair value, with unrealized gains and losses, net of taxes, reported in AOCI. Gains and losses on the sale of AFS securities are recognized in noninterest income in the Consolidated Statements of Operations and are computed using the specific identification method. Debt securities for which the Company has the ability and intent to hold to maturity are classified as HTM and reported at amortized cost. Transfers of debt securities to the HTM classification are recognized at fair value at the date of transfer. Interest income for AFS and HTM debt securities is recorded on the accrual basis, including the amortization of premiums and the accretion of discounts, utilizing the effective interest method over the estimated lives of the individual securities. The Company uses actual prepayment experience and estimates of future prepayments to determine the constant effective yield necessary to apply the effective interest method of income recognition. Estimates of future prepayments are based on the underlying collateral characteristics of each security and are derived from market sources. Judgment is involved in making determinations about prepayment expectations and in changing those expectations in response to changes in interest rates and macroeconomic conditions. Securities classified as trading are held principally for sale in the near-term and carried at fair value, with changes in fair value recognized in earnings. Realized and unrealized gains and losses on such securities are reported in noninterest income in the Consolidated Statements of Operations. Equity securities primarily consist of FHLB and FRB stock carried at cost and money market mutual fund investments held by the Company’s broker-dealers carried at fair value with changes in fair value recognized in noninterest income. Equity securities are recorded in other assets on the Consolidated Balance Sheets, with those carried at cost reviewed at least annually for impairment. Valuation adjustments, to the extent necessary, are reported in noninterest income in the Consolidated Statements of Operations. The following table presents the major components of securities at amortized cost and fair value: December 31, 2024 December 31, 2023 (dollars in millions) Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. Treasury and other $3,631 $3 ($109) $3,525 $4,493 $26 ($139) $4,380 State and political subdivisions 1 — — 1 1 — — 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 30,897 33 (2,135) 28,795 26,289 45 (1,857) 24,477 Other/non-agency 273 — (13) 260 279 — (24) 255 Total mortgage-backed 31,170 33 (2,148) 29,055 26,568 45 (1,881) 24,732 Collateralized loan obligations 184 — — 184 667 — (3) 664 Total debt securities available for sale, at fair value $34,986 $36 ($2,257) $32,765 $31,729 $71 ($2,023) $29,777 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities $8,187 $— ($1,051) $7,136 $8,696 $9 ($818) $7,887 Total mortgage-backed securities 8,187 — (1,051) 7,136 8,696 9 (818) 7,887 Asset-backed securities 412 1 (9) 404 488 — (25) 463 Total debt securities held to maturity $8,599 $1 ($1,060) $7,540 $9,184 $9 ($843) $8,350 Equity securities, at cost (2) $710 $— $— $710 $869 $— $— $869 Equity securities, at fair value (2) 220 — — 220 173 — — 173 (1) Excludes portfolio level basis adjustments of $(75) million and $60 million, respectively, for securities designated in active fair value hedge relationships under the portfolio layer method at December 31, 2024 and 2023. (2) Included in other assets in the Consolidated Balance Sheets. Accrued interest receivable on debt securities totaled $125 million as of December 31, 2024 and 2023 and is included in other assets in the Consolidated Balance Sheets. The following table presents the amortized cost and fair value of debt securities by contractual maturity as of December 31, 2024. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties. Distribution of Maturities (dollars in millions) 1 Year or Less After 1 Year through 5 Years After 5 Years through 10 Years After 10 Years Total Amortized cost: U.S. Treasury and other $— $3,115 $516 $— $3,631 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 2,221 1,151 27,525 30,897 Other/non-agency — — — 273 273 Collateralized loan obligations — — 100 84 184 Total debt securities available for sale — 5,336 1,767 27,883 34,986 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 8,187 8,187 Asset-backed securities — 412 — — 412 Total debt securities held to maturity — 412 — 8,187 8,599 Total amortized cost of debt securities $— $5,748 $1,767 $36,070 $43,585 Fair value: U.S. Treasury and other $— $3,008 $517 $— $3,525 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 2,135 1,079 25,581 28,795 Other/non-agency — — — 260 260 Collateralized loan obligations — — 100 84 184 Total debt securities available for sale — 5,143 1,696 25,926 32,765 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 7,136 7,136 Asset-backed securities — 404 — — 404 Total debt securities held to maturity — 404 — 7,136 7,540 Total fair value of debt securities $— $5,547 $1,696 $33,062 $40,305 Taxable interest income from investment securities as presented in the Consolidated Statements of Operations was $1.7 billion, $1.2 billion and $840 million for the years ended December 31, 2024, 2023 and 2022, respectively. The following table presents realized gains and losses on sale of securities: Year Ended December 31, (dollars in millions) 2024 2023 2022 Gains $32 $36 $13 Losses (14) (8) (4) Securities gains, net $18 $28 $9 The following table presents the amortized cost and fair value of debt securities pledged: December 31, 2024 December 31, 2023 (dollars in millions) Amortized Cost Fair Value Amortized Cost Fair Value Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law $3,975 $3,644 $5,619 $5,305 Pledged as collateral for FHLB borrowing capacity 237 224 242 220 Pledged against repurchase agreements — — — — From time to time, the Company may enter into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds in the Company’s Consolidated Balance Sheets. The Company recognized no offsetting short-term receivables or payables associated with security repurchase agreements as of December 31, 2024 or 2023. Securitizations of mortgage loans retained in the investment portfolio for the years ended December 31, 2024 and 2023 were $329 million and $102 million, respectively. These securitizations include a substantive guarantee by a third party. The guarantors were FNMA and FHLMC in 2024 and 2023. The debt securities received from the guarantors are classified as AFS. Impairment Upon purchase, and at each subsequent measurement date, the Company is required to evaluate HTM securities for risk of loss over their life and establish an associated reserve, if necessary. Recognition of a reserve for expected credit losses is not required if the Company does not expect to realize a loss (commonly referred to as “zero expected credit losses”). The Company evaluated its existing HTM portfolio as of December 31, 2024 and concluded that 95% of HTM securities met the zero expected credit loss criteria and, therefore, no ACL was recognized. Lifetime expected credit losses on the remainder of the HTM portfolio were determined to be insignificant based on the modeling of the Company’s credit loss position in the securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at December 31, 2024. AFS debt securities are reviewed for impairment at the individual security level on a quarterly basis, or more frequently if a potential loss triggering event occurs. The initial indicator of impairment for AFS debt securities is a decline in fair value below its amortized cost basis. An impairment loss is recognized for any security that has declined in fair value below its amortized cost basis if management has the intent to sell the security or if it is more likely than not it will be required to sell the security before recovery of its amortized cost basis. Estimating the recovery of the amortized cost basis of a debt security is based on an assessment of the present value of the cash flows expected to be collected, discounted at the security’s original effective yield. If the present value of the cash flows is less than the amortized cost basis then impairment equal to the shortfall in cash flows has occurred and the Company must evaluate whether the impairment is attributable to credit-related factors. If credit-related factors exist, a credit-related impairment has occurred regardless of the Company’s intent to hold the security until it recovers. The credit-related portion of impairment is recognized as provision expense through the establishment of an allowance for AFS securities, to the extent the allowance does not reduce the carrying value of the AFS security below its current fair value. The remaining non-credit related portion of impairment is recognized in OCI. Improvement in credit losses in subsequent periods results in a reversal of the allowance for AFS securities and a corresponding decrease to provision expense, to the extent the allowance does not become negative. Accrued interest receivable on AFS debt securities is excluded from the balances used to calculate the allowance for AFS securities. All accrued and uncollected interest is immediately reversed against interest income when it is deemed uncollectible. The following tables present AFS debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position: December 31, 2024 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $— $— $2,544 ($109) $2,544 ($109) Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 9,560 (265) 14,304 (1,870) 23,864 (2,135) Other/non-agency — — 260 (13) 260 (13) Total mortgage-backed securities 9,560 (265) 14,564 (1,883) 24,124 (2,148) Collateralized loan obligations — — — — — — Total $9,560 ($265) $17,108 ($1,992) $26,668 ($2,257) December 31, 2023 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $49 $— $3,245 ($139) $3,294 ($139) Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 2,939 (24) 16,398 (1,833) 19,337 (1,857) Other/non-agency — — 255 (24) 255 (24) Total mortgage-backed securities 2,939 (24) 16,653 (1,857) 19,592 (1,881) Collateralized loan obligations 56 — 607 (3) 663 (3) Total $3,044 ($24) $20,505 ($1,999) $23,549 ($2,023) The Company does not currently have the intent to sell these debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. The Company determined that credit losses are not expected to be incurred on the AFS debt securities identified with unrealized losses as of December 31, 2024. The unrealized losses on these debt securities reflect non-credit-related factors driven by changes in interest rates. Therefore, the Company determined that these debt securities are not impaired.

LOANS AND LEASES

LOANS AND LEASES	12 Months Ended
	Dec. 31, 2024
Receivables [Abstract]
LOANS AND LEASES	NOTE 5 - LOANS AND LEASES Loans are classified as held for investment when management has the intent and ability to hold the loan for the foreseeable future, or until maturity or payoff. Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans. Deferred loan origination fees and costs and premiums and discounts on purchased loans are amortized as an adjustment of yield over the life of the loan using the effective interest method. Unamortized amounts that remain when a loan is prepaid or sold are recorded as interest income or gain (loss) on sale, respectively. Credit card receivables include billed and uncollected interest and fees. Interest income on loans is determined using the effective interest method, which calculates periodic interest income at a constant effective yield on the net investment in the loan, providing a constant rate of return over the loan term. Loans accounted for using the fair value option are measured at fair value with corresponding changes reported in mortgage banking fees and capital markets fees, respectively, in the Consolidated Statements of Operations for residential mortgage LHFS and commercial LHFS. Commitment fees for loans that are likely to be drawn down, along with other credit-related fees, are deferred and recognized as an adjustment to the effective interest rate over the loan term. Commitment fees are recognized over the commitment period on a straight-line basis if it is unlikely that a loan will be drawn down and are reported in letter of credit and loan fees in the Consolidated Statements of Operations. Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail with the following classes: commercial and industrial, commercial real estate, residential mortgages, home equity, automobile, education and other retail. The following table presents loans and leases, excluding LHFS: December 31, (dollars in millions) 2024 2023 Commercial and industrial $42,551 $44,974 Commercial real estate 27,225 29,471 Total commercial 69,776 74,445 Residential mortgages 32,726 31,332 Home equity 16,495 15,040 Automobile 4,744 8,258 Education 10,812 11,834 Other retail 4,650 5,050 Total retail 69,427 71,514 Total loans and leases $139,203 $145,959 Accrued interest receivable on loans and leases held for investment totaled $816 million and $875 million as of December 31, 2024 and 2023, respectively, and is included in other assets in the Consolidated Balance Sheets. Loans pledged as collateral for FHLB borrowing capacity, primarily residential mortgages and home equity products, totaled $37.5 billion and $36.0 billion at December 31, 2024 and 2023, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, commercial and industrial, and commercial real estate loans, and totaled $22.9 billion and $31.9 billion at December 31, 2024 and 2023, respectively. Loans are classified as held for sale when management does not have the intent and ability to hold the loan for the foreseeable future. LHFS for which the fair value option is not elected are carried at the lower of amortized cost or fair value less costs to sell, with any write-downs or subsequent recoveries recognized in other income in the Consolidated Statements of Operations. The Company has elected to account for residential mortgage LHFS and certain commercial LHFS at fair value. See Note 20 for additional information. The following table presents the composition of LHFS: December 31, 2024 December 31, 2023 (dollars in millions) Residential Mortgages (1) Commercial (2) Total Residential Mortgages (1) Commercial (2) Total Loans held for sale at fair value $633 $192 $825 $614 $62 $676 Other loans held for sale — 33 33 — 103 103 Total loans held for sale $633 $225 $858 $614 $165 $779 (1) Residential mortgage LHFS at fair value are originated for sale. (2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS primarily consist of loans associated with the Company’s syndication business. The Company leases equipment for commercial use with a primary focus on middle-market and mid-corporate clients for large capital equipment acquisitions including railcars, trucks and trailers, and other equipment. The determination of whether an arrangement is a lease and the related lease classification are made at lease inception. Lease terms predominantly range from three A lessee is evaluated from a credit perspective using the same underwriting standards and procedures for a loan borrower. A lessee is expected to make rental payments based on its cash flows and the viability of its operations. Leases are not typically evaluated as collateral-based transactions and, therefore, the lessee’s overall financial strength is the most important credit evaluation factor. The components of the net investment in direct financing and sales-type leases, before ALLL, are presented below: (dollars in millions) December 31, 2024 December 31, 2023 Total future minimum lease rentals $916 $942 Estimated residual value of leased equipment (non-guaranteed) 231 322 Initial direct costs 4 5 Unearned income (124) (121) Total leases $1,027 $1,148 Interest income on direct financing and sales-type leases for the years ended December 31, 2024, 2023 and 2022 was $41 million, $46 million and $46 million, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations. A maturity analysis of direct financing and sales-type lease receivables at December 31, 2024 is presented below: Year (dollars in millions) 2025 $241 2026 198 2027 177 2028 126 2029 68 Thereafter 106 Total undiscounted future minimum lease rentals $916

CREDIT QUALITY AND THE ALLOWANC

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES	12 Months Ended
	Dec. 31, 2024
Receivables [Abstract]
CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES	NOTE 6 - CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES Allowance for Credit Losses The Company’s estimate of expected credit losses in its loan and lease portfolios is recorded in the ACL and considers extensive historical loss experience, including the impact of loss mitigation and restructuring programs that the Company offers to borrowers experiencing financial difficulty, as well as projected loss severity as a result of loan default. The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of a loan or lease and on unfunded lending commitments. The determination of the ACL is based on periodic evaluation of loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable. A number of relevant underlying factors, including key assumptions and the evaluation of quantitative and qualitative information, are considered. Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year reversion period to historical credit loss information. The evaluation of quantitative and qualitative information is performed by assessing groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are generally grouped by product type and are assessed for credit losses using econometric models. The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD for commercial loans, timing and amount of expected draws for unfunded lending commitments, and FICO, LTV, and term for retail loans. The mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amount and timing of expected future cash flows, and factors specific to commercial credits such as competition, business and management performance are also considered. Forward-looking economic assumptions include real GDP, unemployment rate, interest rate curve, and changes in collateral values. This data is accumulated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. Historical information, such as financial statements for commercial customers or consumer credit ratings, may not be as relevant in estimating future expected losses as forecasted inputs to the models during volatile economic time periods. The ACL may also be affected by a variety of qualitative factors that the Company considers that are not measured in the statistical procedures including uncertainty related to economic forecasts, loan growth, backtesting results, regional geographic concentrations, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further affected by sensitivity analysis for certain industry sectors or loan classes, including CRE office. The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are determined and applied across the portfolio. Certain loan portfolios don’t require an econometric model to calculate expected credit losses. Approaches that are less data intensive and non-modeled are utilized to estimate credit losses for these portfolios, as they are considered more efficient and practical for portfolios that have outstanding balances that are not material (e.g., runoff or closed portfolios, new products or products that are not significant to the Company’s overall credit risk exposure). Loans and leases that do not share similar risk characteristics are individually assessed for expected credit losses. Nonaccrual commercial and industrial, and commercial real estate loans with an outstanding balance of $5 million or greater are assessed on an individual basis. Generally, measurement of the ACL on an individual loan or lease is the present value of its future cash flows or the fair value of its underlying collateral, if the loan or lease is collateral dependent. A loan is considered to be collateral dependent when repayment of the loan is expected to be provided substantially through the operation or sale of the underlying collateral, rather than by cash flows from the borrower’s operations, income or other resources. Generally, this occurs when cash flows to repay the loan from all other available sources, including guarantors, are expected to be no more than nominal. Loans that are deemed to be collateral dependent are written down to fair value, less costs to sell, as of the evaluation date and are reassessed each subsequent period, which may result in an increase or decrease to the ACL based on the corresponding change in the fair value of the collateral during the period. Any decrease to the ACL would be limited to the amount previously written off for a given loan or lease. Collateral values for residential mortgage and home equity loans are based on appraisals, which are updated every 90 days at a minimum, less estimated costs to sell. At December 31, 2024 and 2023, the Company had collateral-dependent residential mortgage and home equity loans totaling $372 million and $556 million, respectively. The amortized cost basis of mortgage loans collateralized by residential real estate for which formal foreclosure proceedings were in-process was $295 million and $336 million as of December 31, 2024 and 2023, respectively. Commercial loans are secured by various types of collateral, including real estate, inventory, equipment, accounts receivable, securities and cash, among others. Collateral values are generally based on appraisals for commercial real estate loans, which are updated based on management judgment on a case-by-case basis. At December 31, 2024 and 2023, the Company had collateral-dependent commercial loans totaling $607 million and $233 million, respectively. Expected recoveries are considered in management’s estimate of the ACL and may result in a reduction to the ACL balance. A negative ACL for a collateral dependent loan exists if the fair value of the collateral increases in a subsequent reporting period and cannot exceed the total amount previously charged off. Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. The Company estimates expected credit losses associated with off-balance sheet financial instruments such as standby letters of credit, financial guarantees and unfunded loan commitments that are not unconditionally cancellable. Off-balance sheet financial instruments are subject to individual reviews and are analyzed and segregated by risk according to the Company’s internal risk rating scale. These risk classifications, in conjunction with historical loss experience, current and future economic conditions, timing and amount of expected draws, and performance trends within specific portfolio segments, are considered to estimate the allowance for unfunded lending commitments. The Company does not recognize a reserve for future draws from credit lines that are unconditionally cancellable (e.g., credit cards). The ALLL and the allowance for unfunded lending commitments are reported in the allowance for loan and lease losses and other liabilities, respectively, in the Consolidated Balance Sheets. The provision for credit losses related to loan and lease portfolios and unfunded lending commitments is reported in provision (benefit) for credit losses in the Consolidated Statements of Operations. Loan Charge-Offs Commercial loans are charged-off when available information indicates that a loan, or portion thereof, is determined to be uncollectible. The determination of whether to recognize a charge-off involves many factors, including the prioritization of the Company’s claim in bankruptcy, workout/restructuring expectations of the loan and valuation of the borrower’s equity or loan collateral. Retail loans are generally charged-off or written down to the net realizable value of the underlying collateral, with an offset to the ALLL, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate, credit card and unsecured open-end loans are generally charged-off in the month when the account becomes 180 days past due. Auto, education and unsecured closed-end loans are generally charged off in the month when the account becomes 120 days past due. Certain retail loans will be charged-off or written down to their net realizable value earlier in the following circumstances: • FDMs that are determined to be collateral dependent. • Loans to borrowers who have experienced an event (e.g., bankruptcy) that suggests a loss is either known or highly certain. ◦ Residential real estate and auto loans are written down to fair value less costs to sell within 60 days of receiving notification of the bankruptcy filing, unless repayment is likely to occur, or when the loan subsequently becomes 60 days past due. ◦ Credit card loans are fully charged-off within 60 days of receiving notification of the bankruptcy filing or other event. ◦ Education loans are generally charged-off when the loan becomes 60 days past due after receiving notification of a bankruptcy. • Auto loans are written down to fair value less costs to sell upon repossession of the collateral. The following table presents a summary of changes in the ACL for the year ended December 31, 2024: Year Ended December 31, 2024 (dollars in millions) Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,250 $848 $2,098 Charge-offs (419) (504) (923) Recoveries 43 134 177 Net charge-offs (376) (370) (746) Provision expense (benefit) for loans and leases 266 443 709 Allowance for loan and lease losses, end of period 1,140 921 2,061 Allowance for unfunded lending commitments, beginning of period 175 45 220 Provision expense (benefit) for unfunded lending commitments (20) (2) (22) Allowance for unfunded lending commitments, end of period 155 43 198 Total allowance for credit losses, end of period $1,295 $964 $2,259 During the year ended December 31, 2024, net charge-offs of $746 million and a provision for expected credit losses of $687 million resulted in a decrease of $59 million to the ACL. As of December 31, 2024, the ACL economic forecast over a two-year reasonable and supportable period was consistent with December 31, 2023, with peak unemployment of approximately 5.1% and start-to-trough real GDP decline of approximately 0.4%. These forecasts reflect a mild recession over the two-year reasonable and supportable period. The following tables present a summary of changes in the ACL for the years ended December 31, 2023 and 2022: Year Ended December 31, 2023 (dollars in millions) Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,060 $923 $1,983 Charge-offs (285) (472) (757) Recoveries 18 130 148 Net charge-offs (267) (342) (609) Provision expense (benefit) for loans and leases 457 267 724 Allowance for loan and lease losses, end of period 1,250 848 2,098 Allowance for unfunded lending commitments, beginning of period 207 50 257 Provision expense (benefit) for unfunded lending commitments (32) (5) (37) Allowance for unfunded lending commitments, end of period 175 45 220 Total allowance for credit losses, end of period $1,425 $893 $2,318 Year Ended December 31, 2022 (dollars in millions) Commercial Retail Total Allowance for loan and lease losses, beginning of period $821 $937 $1,758 Allowance on PCD loans and leases at acquisition 99 2 101 Charge-offs (1) (70) (364) (434) Recoveries 18 146 164 Net charge-offs (52) (218) (270) Provision expense (benefit) for loans and leases (2) 192 202 394 Allowance for loan and lease losses, end of period 1,060 923 1,983 Allowance for unfunded lending commitments, beginning of period 153 23 176 Provision expense (benefit) for unfunded lending commitments 53 27 80 Allowance on PCD unfunded lending commitments at acquisition 1 — 1 Allowance for unfunded lending commitments, end of period 207 50 257 Total allowance for credit losses, end of period $1,267 $973 $2,240 (1) Excludes $34 million of charge-offs previously taken by Investors or recognized upon completion of the Investors acquisition under purchase accounting for the year ended December 31, 2022. The initial allowance for loan and lease losses on PCD assets included these amounts and, after charging these amounts off upon acquisition, the net impact for PCD assets was $101 million of additional allowance for loan and lease losses. (2) Includes $169 million of initial provision expense related to non-PCD loans and leases acquired from HSBC and Investors for the year ended December 31, 2022. Credit Quality Indicators The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year and defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. Renewals are categorized as new credit decisions and reflect the renewal date as the vintage date, except for renewals of loans modified for borrowers experiencing financial difficulty, or FDMs, which are presented in the original vintage. The Company utilizes internal risk ratings to monitor credit quality for commercial loans and leases. These ratings are assigned at loan origination and are reevaluated utilizing a risk-based approach annually, at a minimum, or any time management becomes aware of information affecting a borrower’s ability to fulfill their obligations. This process considers both quantitative and qualitative factors. The following categories are utilized to develop the ACL: • Pass - includes obligations where the probability of default is considered low and repayment in full is expected in accordance with the contractual loan terms; • Special Mention - includes obligations that have potential weakness that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date; • Substandard Accrual - includes obligations that have well-defined weaknesses that could hinder normal repayment or collection of the debt, but are currently performing; • Nonaccrual - includes obligations where management has determined that full payment of principal and interest is in doubt. For more information on nonaccrual loans and leases see “Nonaccrual and Past Due Assets” below. For commercial and industrial loans, the performance of the borrower is monitored in a disciplined and regular manner based upon the level of credit risk inherent in the loan. An internal risk rating is assigned reflecting the borrower’s PD and LGD to evaluate the level of credit risk. This two-dimensional credit risk rating methodology provides granularity in the risk monitoring process. These ratings are generally reviewed at least annually. The combination of the PD and LGD assigned ratings, which reflect credit quality characteristics as of the reporting date and are used as inputs into the loss forecasting process, capture both the expectation of default and loss severity in the event of default. Each loan is periodically reviewed by management based on the amount of the lending arrangement and risk rating assessment, with priority given to those loans which are perceived to be of higher risk, or loans for which credit quality is weakening (e.g., payment delinquency). Loans are proactively managed by utilizing various procedures that are customized to the risk of a given loan, including ongoing outreach to the borrower, assessment of the borrower’s financial condition and appraisal of the collateral. Credit risk associated with CRE loans is managed similar to commercial and industrial loans by evaluating PD and LGD. Risks associated with CRE activities are typically correlated to the loan structure, collateral location, project progress and business environment. As a result, these attributes are monitored and utilized in assessing credit risk. Periodic reviews are also performed to assess market/geographic risk and business unit/industry risk, which may result in increased scrutiny on loans that are perceived to be of higher risk, had adverse changes in risk ratings and/or areas that concern management. These reviews are designed to assess risk and facilitate actions to mitigate such risks. Credit risk associated with leases is managed similar to commercial and industrial loans by evaluating PD and LGD. Reviews are generally performed annually based upon the dollar amount of the lease and the level of credit risk, and may be more frequent if circumstances warrant. The review process includes analysis of the following factors: equipment value/residual value, exposure levels, jurisdiction risk, industry risk, guarantor requirements, and regulatory compliance as applicable. Commercial loans with renewal terms in the original contract are recognized as current year originations upon renewal unless the loan automatically renewed without a new credit decision. The Company generally reserves the right to not renew the loan or lease until current underwriting is completed and approved. The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2024: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $5,945 $2,525 $4,194 $2,923 $895 $2,066 $21,323 $66 $39,937 Special Mention 2 79 98 236 48 48 211 — 722 Substandard Accrual 9 64 207 269 139 253 697 13 1,651 Nonaccrual — 11 68 62 5 55 34 6 241 Total commercial and industrial 5,956 2,679 4,567 3,490 1,087 2,422 22,265 85 42,551 Commercial real estate Pass 2,720 1,305 5,748 5,412 1,919 4,199 1,434 4 22,741 Special Mention 1 — 911 362 175 257 80 6 1,792 Substandard Accrual 3 22 359 253 275 875 9 120 1,916 Nonaccrual — 67 89 58 90 470 2 — 776 Total commercial real estate 2,724 1,394 7,107 6,085 2,459 5,801 1,525 130 27,225 Total commercial Pass 8,665 3,830 9,942 8,335 2,814 6,265 22,757 70 62,678 Special Mention 3 79 1,009 598 223 305 291 6 2,514 Substandard Accrual 12 86 566 522 414 1,128 706 133 3,567 Nonaccrual — 78 157 120 95 525 36 6 1,017 Total commercial $8,680 $4,073 $11,674 $9,575 $3,546 $8,223 $23,790 $215 $69,776 The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2023: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $3,694 $6,512 $5,331 $1,445 $1,147 $2,299 $21,033 $53 $41,514 Special Mention 59 221 355 30 50 113 368 — 1,196 Substandard Accrual 8 189 337 218 125 287 792 11 1,967 Nonaccrual 1 72 54 4 5 102 53 6 297 Total commercial and industrial 3,762 6,994 6,077 1,697 1,327 2,801 22,246 70 44,974 Commercial real estate Pass 1,906 5,791 6,062 2,555 2,294 3,895 1,975 8 24,486 Special Mention — 713 539 222 183 260 75 — 1,992 Substandard Accrual — 277 203 469 528 939 100 — 2,516 Nonaccrual 1 66 2 23 144 238 3 — 477 Total commercial real estate 1,907 6,847 6,806 3,269 3,149 5,332 2,153 8 29,471 Total commercial Pass 5,600 12,303 11,393 4,000 3,441 6,194 23,008 61 66,000 Special Mention 59 934 894 252 233 373 443 — 3,188 Substandard Accrual 8 466 540 687 653 1,226 892 11 4,483 Nonaccrual 2 138 56 27 149 340 56 6 774 Total commercial $5,669 $13,841 $12,883 $4,966 $4,476 $8,133 $24,399 $78 $74,445 For retail loans, the Company utilizes FICO credit scores and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO scores are the strongest indicator of credit losses over the contractual life of the loan and assist management in predicting the borrower’s future payment performance. Scores are based on current and historical national industry-wide consumer level credit performance data. The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2024: Term Loans by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $1,230 $1,302 $3,299 $5,109 $2,919 $3,869 $— $— $17,728 740-799 1,757 873 1,568 2,213 1,338 1,923 — — 9,672 680-739 425 281 552 697 385 938 — — 3,278 620-679 31 61 126 151 101 494 — — 964 <620 15 37 76 147 89 703 — — 1,067 No FICO available (1) 1 — — 1 1 14 — — 17 Total residential mortgages 3,459 2,554 5,621 8,318 4,833 7,941 — — 32,726 Home equity 800+ 1 — 3 4 1 76 5,634 200 5,919 740-799 — — 1 2 1 65 5,275 224 5,568 680-739 — — 1 — 1 76 2,995 183 3,256 620-679 — 1 4 3 2 60 752 141 963 <620 — 2 6 3 1 59 459 259 789 No FICO available (1) — — — — — — — — — Total home equity 1 3 15 12 6 336 15,115 1,007 16,495 Automobile 800+ — 65 380 665 183 58 — — 1,351 740-799 — 92 430 581 176 61 — — 1,340 680-739 — 91 338 385 115 45 — — 974 620-679 — 51 189 194 56 29 — — 519 <620 — 47 197 216 62 38 — — 560 No FICO available (1) — — — — — — — — — Total automobile — 346 1,534 2,041 592 231 — — 4,744 Education 800+ 227 373 657 1,517 1,256 1,475 — — 5,505 740-799 290 359 571 804 637 811 — — 3,472 680-739 110 150 229 261 211 337 — — 1,298 620-679 27 48 55 58 51 111 — — 350 <620 5 12 21 28 25 60 — — 151 No FICO available (1) 5 — — — — 31 — — 36 Total education 664 942 1,533 2,668 2,180 2,825 — — 10,812 Other retail 800+ 186 65 36 15 11 10 512 — 835 740-799 259 96 46 18 13 11 895 1 1,339 680-739 201 87 39 15 11 7 845 1 1,206 620-679 97 47 27 10 6 3 335 1 526 <620 32 31 34 15 7 3 234 1 357 No FICO available (1) 5 — — — — — 382 — 387 Total other retail 780 326 182 73 48 34 3,203 4 4,650 Total retail 800+ 1,644 1,805 4,375 7,310 4,370 5,488 6,146 200 31,338 740-799 2,306 1,420 2,616 3,618 2,165 2,871 6,170 225 21,391 680-739 736 609 1,159 1,358 723 1,403 3,840 184 10,012 620-679 155 208 401 416 216 697 1,087 142 3,322 <620 52 129 334 409 184 863 693 260 2,924 No FICO available (1) 11 — — 1 1 45 382 — 440 Total retail $4,904 $4,171 $8,885 $13,112 $7,659 $11,367 $18,318 $1,011 $69,427 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2023: Term Loans by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $889 $3,067 $5,172 $3,117 $1,131 $3,125 $— $— $16,501 740-799 1,333 1,940 2,560 1,411 592 1,625 — — 9,461 680-739 367 631 758 466 266 873 — — 3,361 620-679 54 135 165 90 121 445 — — 1,010 <620 9 48 104 95 161 561 — — 978 No FICO available (1) 1 — 2 1 3 14 — — 21 Total residential mortgages 2,653 5,821 8,761 5,180 2,274 6,643 — — 31,332 Home equity 800+ — 4 4 1 4 91 5,078 222 5,404 740-799 — 1 2 1 3 82 4,708 241 5,038 680-739 1 1 1 2 5 93 2,693 202 2,998 620-679 — 1 1 2 8 77 718 137 944 <620 — 2 1 1 10 80 332 230 656 No FICO available (1) — — — — — — — — — Total home equity 1 9 9 7 30 423 13,529 1,032 15,040 Automobile 800+ 81 539 1,062 368 162 47 — — 2,259 740-799 134 671 1,038 375 165 52 — — 2,435 680-739 147 577 708 252 118 39 — — 1,841 620-679 94 316 345 112 65 26 — — 958 <620 44 232 291 100 66 32 — — 765 No FICO available (1) — — — — — — — — — Total automobile 500 2,335 3,444 1,207 576 196 — — 8,258 Education 800+ 296 671 1,637 1,418 600 1,185 — — 5,807 740-799 368 694 1,050 850 369 678 — — 4,009 680-739 143 289 333 273 134 298 — — 1,470 620-679 30 65 68 58 32 107 — — 360 <620 5 18 25 23 15 55 — — 141 No FICO available (1) 10 — 1 — — 36 — — 47 Total education 852 1,737 3,114 2,622 1,150 2,359 — — 11,834 Other retail 800+ 183 70 38 35 16 18 500 — 860 740-799 258 87 46 45 21 19 963 1 1,440 680-739 214 76 39 39 18 11 973 2 1,372 620-679 118 48 23 19 6 4 419 2 639 <620 31 35 18 14 4 2 251 2 357 No FICO available (1) 7 1 — 1 — — 373 — 382 Total other retail 811 317 164 153 65 54 3,479 7 5,050 Total retail 800+ 1,449 4,351 7,913 4,939 1,913 4,466 5,578 222 30,831 740-799 2,093 3,393 4,696 2,682 1,150 2,456 5,671 242 22,383 680-739 872 1,574 1,839 1,032 541 1,314 3,666 204 11,042 620-679 296 565 602 281 232 659 1,137 139 3,911 <620 89 335 439 233 256 730 583 232 2,897 No FICO available (1) 18 1 3 2 3 50 373 — 450 Total retail $4,817 $10,219 $15,492 $9,169 $4,095 $9,675 $17,008 $1,039 $71,514 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). The following tables present gross charge-offs by vintage date for the Company’s loan and lease portfolios: Year Ended December 31, 2024 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial $— $— $15 $31 $1 $22 $38 $— $107 Commercial real estate — — 1 23 145 143 — — 312 Total commercial — — 16 54 146 165 38 — 419 Residential mortgages — — — — — 4 — — 4 Home equity — — — — — 5 11 2 18 Automobile — 6 34 34 10 10 — — 94 Education 1 5 12 24 25 59 — — 126 Other retail 42 24 10 6 3 10 167 — 262 Total retail 43 35 56 64 38 88 178 2 504 Total loans and leases $43 $35 $72 $118 $184 $253 $216 $2 $923 Year Ended December 31, 2023 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial $1 $3 $34 $4 $1 $34 $44 $— $121 Commercial real estate — — — 56 13 95 — — 164 Total commercial 1 3 34 60 14 129 44 — 285 Residential mortgages — — — 1 1 4 — — 6 Home equity — — — — — 3 8 1 12 Automobile 3 34 41 14 12 9 — — 113 Education — 5 19 25 17 45 — — 111 Other retail 49 24 8 8 11 9 121 — 230 Total retail 52 63 68 48 41 70 129 1 472 Total loans and leases $53 $66 $102 $108 $55 $199 $173 $1 $757 Nonaccrual and Past Due Assets Nonaccrual loans and leases are those on which accrual of interest is suspended. Loans, other than certain retail loans insured by U.S. government agencies, are placed on nonaccrual status when full payment of principal and interest is in doubt, unless the loan is both well-secured and in the process of collection. When a loan is placed on nonaccrual status the accrued interest receivable is reversed against interest income and the amortization of any net deferred fees is suspended. Interest collected on nonaccrual loans and leases for which the ultimate collectability of principal is uncertain are generally applied to reduce the carrying value of the asset first. Otherwise, interest income may be recognized to the extent of the cash received if the loan is deemed fully collectible. A loan or lease may be returned to accrual status if: • no principal and interest payments are due and unpaid, and repayment of the remaining contractual principal and interest is expected; • the loan or lease has otherwise become well-secured and in the process of collection; or • the borrower has made regularly scheduled payments in full for the prior six months and it is reasonably assured that the loan or lease will be brought current within a reasonable period. Upon return to accrual status, interest payments received and applied to the carrying value of a loan or lease while on nonaccrual status are accreted into interest income over the remaining life of the loan or lease using the effective interest method. Commercial and industrial loans and commercial real estate loans are generally placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Some of these loans may remain on accrual status when contractually past due 90 days or more if management considers the loan collectible. Residential mortgages are generally placed on nonaccrual status when past due 120 days, or sooner if determined to be collateral dependent, unless repayment of the loan is fully or partially guaranteed by the FHA, VA or USDA. Credit card balances are placed on nonaccrual status when past due 90 days or more and are restored to accrual status if they subsequently become less than 90 days past due. All other retail loans are generally placed on nonaccrual status when past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Loans less than 90 days past due may be placed on nonaccrual status due to the death of the borrower, fraud or bankruptcy. The following tables present an aging analysis of accruing and nonaccrual loans and leases as of December 31, 2024 and 2023: December 31, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $42,247 $35 $20 $8 $241 $42,551 $31 Commercial real estate 26,212 204 27 6 776 27,225 32 Total commercial 68,459 239 47 14 1,017 69,776 63 Residential mortgages 32,011 251 93 179 192 32,726 142 Home equity 16,097 88 27 — 283 16,495 182 Automobile 4,563 100 33 — 48 4,744 6 Education 10,686 45 23 2 56 10,812 4 Other retail 4,504 46 31 1 68 4,650 1 Total retail 67,861 530 207 182 647 69,427 335 Total $136,320 $769 $254 $196 $1,664 $139,203 $398 Guaranteed residential mortgages (1) $696 $119 $55 $172 $— $1,042 $— December 31, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $44,591 $62 $18 $6 $297 $44,974 $30 Commercial real estate 28,745 150 59 40 477 29,471 71 Total commercial 73,336 212 77 46 774 74,445 101 Residential mortgages 30,499 282 118 256 177 31,332 144 Home equity 14,640 82 33 — 285 15,040 198 Automobile 8,005 144 48 — 61 8,258 7 Education 11,732 49 23 2 28 11,834 3 Other retail 4,899 49 34 29 39 5,050 — Total retail 69,775 606 256 287 590 71,514 352 Total $143,111 $818 $333 $333 $1,364 $145,959 $453 Guaranteed residential mortgages (1) $675 $128 $76 $243 $— $1,122 $— (1) Guaranteed residential mortgages represent loans fully or partially guaranteed by the FHA, VA and USDA, and are included in the amounts presented for Residential mortgages. Loan Modifications to Borrowers Experiencing Financial Difficulty Loan modifications to borrowers experiencing financial difficulty, or FDMs, are evaluated to determine whether the modification should be accounted for as a new loan or a continuation of the existing loan. The existing loan is derecognized and the restructured loan is accounted for as a new loan if the effective yield on the restructured loan is at least equal to the effective yield for comparable loans with similar collection risk and the modification to the original loan is more than minor. Any unamortized fees and costs from the original loan are recognized in interest income when the new loan is granted. If a loan restructuring does not meet these conditions, the existing loan’s amortized cost basis is carried forward and the modified loan is accounted for as a continuation of the existing loan. FDMs are generally accounted for as a continuation of the existing loan given the terms are typically not at market rates. The Company offers loan modifications, characterized as FDMs, to retail and commercial borrowers experiencing financial difficulty as a result of its loss mitigation activities that may result in a payment delay, interest rate reduction, term extension, principal forgiveness, or combination thereof. Payment delays consist of modifications that result in a delay of contractual amounts due greater than three months over a rolling 12-month period. Term extensions consist of modifications that result in an extension of the contractual maturity date greater than three months or a significant deferral of principal payments relative to the total outstanding principal balance of the loan. Commercial loan modifications are offered on a case-by-case basis and generally include a payment delay, term extension and/or interest rate reduction. The Company does

PREMISES, EQUIPMENT, AND SOFTWA

PREMISES, EQUIPMENT, AND SOFTWARE	12 Months Ended
	Dec. 31, 2024
Property, Plant and Equipment [Abstract]
PREMISES, EQUIPMENT AND SOFTWARE	NOTE 7 - PREMISES, EQUIPMENT AND SOFTWARE Premises and Equipment Premises and equipment are stated at cost, less accumulated depreciation and amortization, computed using the straight-line method over the estimated useful lives of the assets. Leasehold improvements are amortized over the life of the lease, including renewal options if exercise of those options is reasonably assured, or their estimated useful life, whichever is shorter. The cost of major additions and improvements to premises and equipment is capitalized. Repairs and maintenance and other costs that do not improve the property, extend the useful life or otherwise do not meet capitalization criteria are charged to expense as incurred. The Company evaluates premises and equipment for impairment when events or circumstances indicate that the carrying value of such assets may not be recoverable. A summary of the carrying value of premises and equipment is presented below: December 31, (dollars in millions) Useful Lives (years) 2024 2023 Land and land improvements 10 - 75 $144 $143 Buildings and leasehold improvements 5 - 60 887 875 Furniture, fixtures and equipment 4 - 20 601 613 Construction in progress 53 77 Total premises and equipment, gross 1,685 1,708 Accumulated depreciation and amortization (810) (813) Total premises and equipment, net $875 $895 Depreciation charged to noninterest expense totaled $132 million, $115 million and $107 million for the years ended December 31, 2024, 2023 and 2022, respectively, and is presented in the Consolidated Statements of Operations in either occupancy or equipment expense, as applicable. Software Costs related to computer software developed or obtained for internal use are capitalized if the projects improve functionality and provide long-term future operational benefits. Capitalized costs are amortized using the straight-line method over the asset’s expected useful life, which is based on the basic pattern of consumption and economic benefits provided by the asset. The amortization of software commences when the asset, or identifiable component of the asset, is substantially complete and ready for its intended use. All other costs incurred in connection with an internal-use software project are expensed as incurred. Capitalized software is included in other assets in the Consolidated Balance Sheets. The Company had capitalized software assets of $2.5 billion and $2.6 billion, respectively, and related accumulated amortization of $1.7 billion as of December 31, 2024 and 2023. Amortization expense was $268 million, $254 million and $243 million for the years ended December 31, 2024, 2023 and 2022, respectively. The estimated future amortization expense for capitalized software assets is presented below. Year (dollars in millions) 2025 $244 2026 184 2027 129 2028 72 2029 16 Thereafter — Total (1) $645 (1) Excludes $222 million of in-process software at December 31, 2024.

MORTGAGE BANKING AND OTHER SERV

MORTGAGE BANKING AND OTHER SERVICED LOANS	12 Months Ended
	Dec. 31, 2024
Mortgage Banking [Abstract]
MORTGAGE BANKING AND OTHER SERVICED LOANS	NOTE 8 - MORTGAGE BANKING AND OTHER SERVICED LOANS The Company sells residential mortgages into the secondary market and retains no beneficial interest in these sales, but may retain the servicing rights for the loans sold. The Company may exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review. Mortgage LHFS are accounted for at fair value, with changes in fair value and realized gains and losses on the sale of mortgage loans reported in mortgage banking fees in the Consolidated Statements of Operations. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained: Year Ended December 31, (dollars in millions) 2024 2023 2022 Cash proceeds from residential mortgage loans sold with servicing retained $7,306 $9,124 $17,025 Repurchased residential mortgages (1) — — 87 Gain on sales (2) 63 72 86 Contractually specified servicing, late and other ancillary fees (2) 309 309 287 (1) Includes government insured or guaranteed loans repurchased through the exercise of the Company’s removal of account provision option. (2) Reported in mortgage banking fees in the Consolidated Statements of Operations. The Company recognizes the right to service residential mortgage loans for others, or MSRs, when purchased or when servicing is contractually separated from the underlying mortgage loans sold with servicing rights retained. MSRs are reported in other assets in the Consolidated Balance Sheets and are measured using the fair value method, with changes in fair value recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of residential mortgage loans related to our MSRs was $95.6 billion and $97.4 billion at December 31, 2024 and 2023, respectively. The Company manages the risk associated with changes in the value of the MSRs with an active economic hedging strategy, which includes the purchase of freestanding derivatives. The following table summarizes changes in MSRs recorded using the fair value method: As of and for the Year Ended December 31, (dollars in millions) 2024 2023 Fair value as of beginning of the period $1,552 $1,530 Amounts capitalized 106 127 Sales (1) (99) — Changes in unpaid principal balance during the period (2) (176) (166) Changes in fair value during the period (3) 108 61 Fair value at end of the period $1,491 $1,552 (1) For the year ended December 31, 2024, represents the sale of the excess servicing yield on MSRs related to certain FHLMC mortgages with a total unpaid principal balance of $17.8 billion. (2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. (3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations. The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates. The sensitivity analysis below presents the impact of an immediate 10% and 20% adverse change in key economic assumptions to the current fair value of MSRs. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. Changes in one factor may result in changes in another (e.g., changes in interest rates that drive changes in prepayment rates could result in changes in discount rates) and may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates. (dollars in millions) December 31, 2024 December 31, 2023 Fair value $1,491 $1,552 Weighted average life (years) 8.7 8.8 Weighted average constant prepayment rate 6.7% 7.2% Decline in fair value from 10% adverse change $35 $37 Decline in fair value from 20% adverse change $67 $71 Weighted average option adjusted spread 632 bps 630 bps Decline in fair value from 10% adverse change $42 $43 Decline in fair value from 20% adverse change $84 $87 The Company has mortgage banking derivatives that include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 14 for additional information. Other Serviced Loans The Company engages in other servicing relationships from time to time. The following table presents the unpaid principal balance of other serviced loans: (dollars in millions) December 31, 2024 December 31, 2023 Education $420 $502 Commercial and industrial (1) 92 94 (1) Represents the government guaranteed portion of SBA loans sold to outside investors.

LEASES

LEASES	12 Months Ended
	Dec. 31, 2024
Leases [Abstract]
LEASES	NOTE 9 - LEASES Citizens as Lessee The Company determines if an arrangement is a lease at inception and records a right-of-use asset and a corresponding lease liability. A right-of-use asset represents the value of the Company’s contractual right to use an underlying leased asset and a lease liability represents the Company’s contractual obligation to make payments on the same asset. Operating and finance lease right-of-use assets and liabilities are recognized at the commencement date based on the present value of the lease payments over the non-cancelable lease term. In instances where the lease does not specify an implicit rate, the Company utilizes an incremental borrowing rate based on information available at the lease commencement date to determine the present value of the lease payments. The Company evaluates right-of-use assets for impairment when events or changes in circumstances indicate that the carrying value of the asset may not be recoverable. The Company leases both equipment and real estate, including office and branch space, in the normal course of business. Lease terms predominantly range from one year to fifteen years and may include options to extend the lease, terminate the lease, or purchase the underlying asset at the end of the lease. Certain lease agreements include rental payments based on an index or are adjusted periodically for inflation. Lease components are accounted for as a single lease component when lease agreements contain lease and non-lease components and for certain real estate leases. Leases with an initial term of 12 months or less are not recorded in the Company’s Consolidated Balance Sheets and are recognized in occupancy expense in the Company’s Consolidated Statements of Operations on a straight-line basis over the lease term. The Company may also enter into subleases with third parties for certain leased real estate properties that are no longer occupied. The components of operating lease cost are presented below. Year Ended December 31, (dollars in millions) 2024 2023 2022 Operating lease cost $220 $221 $216 Short-term lease cost 3 2 2 Variable lease cost 5 5 7 Sublease income (5) (1) (1) Total $223 $227 $224 Operating lease cost is recognized on a straight-line basis over the lease term and is recorded in occupancy and equipment and software in the Consolidated Statements of Operations. Supplemental information related to the Company’s operating lease arrangements is presented in the tables below: (dollars in millions) December 31, 2024 December 31, 2023 Affected Line Item in Consolidated Balance Sheets Operating lease right-of-use assets $869 $885 Other assets Operating lease liabilities 956 977 Other liabilities Weighted average remaining lease term (years) 7 7 — Weighted average discount rate 3.51 % 3.10 % — Year Ended December 31, (dollars in millions) 2024 2023 2022 Cash paid for amounts included in measurement of liabilities: Operating cash flows from operating leases $233 $232 $219 Supplemental non-cash information on lease liabilities arising from obtaining right-of-use assets: Right-of-use assets in exchange for new operating lease liabilities 84 64 408 Lease liabilities maturing under non-cancelable operating leases are presented below as of December 31, 2024. Year (dollars in millions) 2025 $204 2026 193 2027 171 2028 140 2029 108 Thereafter 267 Total lease payments 1,083 Less: Interest 127 Present value of lease liabilities $956 Citizens as Lessor Operating lease assets where Citizens was the lessor totaled $165 million and $254 million as of December 31, 2024 and 2023, respectively. Operating lease rental income associated with these assets is recognized in other income in the Consolidated Statements of Operations on a straight-line basis over the lease term. Depreciation expense associated with operating lease assets is recorded on a straight-line basis over their estimated useful life and is included in other operating expense in the Consolidated Statements of Operations. Operating lease assets are reviewed for impairment on a periodic basis, with an impairment loss recognized in other operating expense if the carrying amount of the leased asset exceeds its fair value and is not recoverable. The carrying amount of a leased asset is not recoverable if its carrying value exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value of the asset. For more information on direct finance and sales-type leases where Citizens is the lessor, see Note 5.

GOODWILL AND INTANGIBLE ASSETS

GOODWILL AND INTANGIBLE ASSETS	12 Months Ended
	Dec. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
GOODWILL AND INTANGIBLE ASSETS	NOTE 10 - GOODWILL AND INTANGIBLE ASSETS Goodwill is the purchase premium associated with the acquisition of a business and is assigned to the Company’s reporting units at the acquisition date. A reporting unit is a business operating segment or a component of a business operating segment. The Company has identified and assigned goodwill to two reporting units, Consumer Banking and Commercial Banking, based upon reviews of the structure of the Company’s executive team and supporting functions, resource allocations and financial reporting processes. Goodwill no longer retains its association with a particular acquisition once assigned to a reporting unit, and all of the activities within a reporting unit, whether acquired or organically grown, are available to support the value of the goodwill. Goodwill is subject to an annual impairment test and not amortized. Goodwill is reviewed for impairment annually as of October 1 st and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. The Company has the option to perform a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. If it is more likely than not that the fair value exceeds the carrying value, then no further testing is necessary; otherwise, a quantitative assessment of goodwill must be performed. The Company may elect to bypass the qualitative assessment and perform a quantitative assessment, which is used to identify potential impairment and involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, applicable goodwill is deemed not to be impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds fair value, an impairment loss is recognized for the excess, establishing a new basis in the goodwill, and cannot exceed the amount of goodwill assigned to the reporting unit. Subsequent reversal of goodwill impairment losses is not permitted. The fair value of the Company’s reporting units is determined using a combination of income and market-based approaches. The Company relies on several assumptions to estimate the fair value of its reporting units under the income-based approach including discount rate, projected loan losses, income tax and capital retention rates. The Company performed a quantitative goodwill impairment assessment during the year ended December 31, 2024 as part of its annual impairment assessment. Based on this quantitative assessment, the Company concluded that the estimated fair value of the Consumer Banking and Commercial Banking reporting units exceeded their carrying value; therefore, the Company determined that there was no impairment to the carrying value of its goodwill as of December 31, 2024. Changes in the carrying value of goodwill for the years ended December 31, 2024 and 2023 are presented below. (dollars in millions) Consumer Banking Commercial Banking Total Balance at December 31, 2022 $2,673 $5,500 $8,173 Business acquisitions 5 10 15 Balance at December 31, 2023 $2,678 $5,510 $8,188 Divestitures — (1) (1) Balance at December 31, 2024 $2,678 $5,509 $8,187 Accumulated impairment losses related to the Consumer Banking and Commercial Banking reporting units totaled $5.9 billion and $50 million, respectively, at December 31, 2024 and 2023. No impairment was recorded for the years ended December 31, 2024, 2023 or 2022. Other Intangibles Other intangible assets are recognized separately from goodwill if the asset arises as a result of contractual rights or if the asset is capable of being separated and sold, transferred or exchanged. These assets are amortized on a straight-line basis with the exception of core deposits, which are amortized using an accelerated methodology, and are subject to an annual impairment evaluation. Amortization expense is recorded in other operating expense in the Consolidated Statements of Operations. A summary of the carrying value of intangible assets is presented below. December 31, 2024 December 31, 2023 (dollars in millions) Amortizable Lives (years) Gross Accumulated Amortization Net Gross Accumulated Amortization Net Core deposits 10 $144 $66 $78 $144 $44 $100 Acquired technology 5 - 7 23 22 1 23 21 2 Acquired relationships 2 - 15 52 31 21 52 26 26 Naming Rights 5 - 10 33 16 17 33 12 21 Other 2 - 8 42 13 29 18 10 8 Total $294 $148 $146 $270 $113 $157 As of December 31, 2024, all of the Company’s intangible assets are subject to amortization. Amortization expense recognized on intangible assets was $35 million, $42 million and $41 million for the years ended December 31, 2024, 2023 and 2022, respectively. The Company’s projection of amortization expense is based on balances as of December 31, 2024. Future amortization expense may vary from these projections. Estimated intangible asset amortization expense for the next five years is as follows: Year (dollars in millions) 2025 $33 2026 30 2027 26 2028 18 2029 9

VARIABLE INTEREST ENTITIES

VARIABLE INTEREST ENTITIES	12 Months Ended
	Dec. 31, 2024
Equity Method Investments and Joint Ventures [Abstract]
VARIABLE INTEREST ENTITIES	NOTE 11 - VARIABLE INTEREST ENTITIES The Company, in the normal course of business, engages in a variety of activities with entities that are considered VIEs, as defined by GAAP, with its variable interest arising from contractual, ownership or other monetary interests in the entity. A VIE typically does not have sufficient equity at risk to finance its activities without additional subordinated financial support from other parties. The Company is the primary beneficiary of a VIE, and must consolidate it, if its variable interest provides it with the power to direct the activities that significantly impact the VIE and it has the right to receive benefits, or the obligation to absorb losses, that could potentially be significant to the VIE. Both qualitative and quantitative factors are considered regarding the nature, size and form of involvement with the VIE to determine whether or not a variable interest held is significant to the VIE. The Company assesses whether or not it is the primary beneficiary of a VIE on an ongoing basis. Transfers of financial assets in which the Company has not surrendered control over the transferred assets are accounted for as a secured borrowing with a pledge of collateral. Control is generally considered surrendered when 1) the transferred assets are legally isolated from the Company and its creditors, even in bankruptcy, 2) the transferee has the right to pledge or exchange the transferred assets it received, with no condition that constrains the transferee from taking advantage of this right or that provides more than a trivial benefit to the Company, and 3) the Company does not maintain effective control over the transferred financial assets. Judgment is required to assess whether the Company maintains effective control over transferred financial assets. Consolidated VIEs The Company has consolidated VIEs related to secured borrowings collateralized by auto loans. The following table summarizes the carrying amount of assets and liabilities for the Company’s consolidated VIEs: (dollars in millions) December 31, 2024 December 31, 2023 Assets: Cash and due from banks $— $13 Interest-bearing deposits in banks 209 106 Net loans and leases 3,843 3,194 Other assets 21 14 Total assets $4,073 $3,327 Liabilities: Long-term borrowed funds $3,375 $2,692 Other liabilities 8 8 Total liabilities $3,383 $2,700 Secured Borrowings The Company utilizes a portion of its auto loan portfolio to support certain secured borrowing arrangements, which provide a source of funding for the Company and involves the transfer of auto loans to bankruptcy remote special purpose entities (“SPEs”). These SPEs then issue asset-backed notes to third-parties collateralized by the transferred loans. The Company holds certain residual interests in the loans and, therefore, has a right to receive benefits or the obligation to absorb losses that could potentially be significant to the SPEs. In addition, the Company retains servicing for the transferred loans and, therefore, holds the power to direct significant activities that impact the economic performance of the SPEs. As a result, the Company concluded that it is the primary beneficiary of these SPEs and, accordingly, consolidates these VIEs. The assets of a particular VIE are the primary source of funds to settle its obligations. Creditors of these VIEs do not have recourse to the general credit of the Company. The performance of the loans transferred to the SPEs is the most significant driver impacting the economic performance of the VIEs. Unconsolidated VIEs The Company is involved with various VIEs that are not consolidated, including lending to special purpose entities, investments in asset-backed securities and investments in entities that sponsor affordable housing, renewable energy and economic development projects. The Company’s maximum exposure to loss resulting from its involvement with these entities is limited to the balance sheet carrying amount of its investments, unfunded commitments, and the outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below: December 31, (dollars in millions) 2024 2023 Lending to special purpose entities included in loans and leases $4,215 $4,760 LIHTC investments included in other assets 2,631 2,444 LIHTC unfunded commitments included in other liabilities 1,109 1,025 Asset-backed investments included in HTM securities 412 488 Renewable energy investments included in other assets 269 314 NMTC investments included in other assets 2 3 Lending to Special Purpose Entities The Company provides lending facilities to third-party sponsored special purpose entities. The sponsor for each respective entity has the power to direct how proceeds from the Company are utilized and maintains responsibility for any associated servicing commitments. Therefore, the Company is not the primary beneficiary of these entities and, accordingly, does not consolidate these VIEs. As of December 31, 2024 and 2023, the lending facilities had undrawn commitments to extend credit of $2.8 billion and $2.7 billion, respectively. For more information on commitments to extend credit see Note 19. Asset-backed securities The Company’s investments in asset-backed securities are collateralized by education loans sold to a third-party sponsored VIE. The Company acts as the primary servicer for the sold loans and receives a servicing fee. A third-party servicer is responsible for all loans that become significantly delinquent. The Company’s investments in asset-backed securities, as well as the primary servicing fee, are considered variable interests in the VIE since some of the losses of the VIE could be absorbed by the Company’s interest in the asset-backed securities or the primary servicing fee. However, the Company does not control the determination of the assets purchased by the VIE and the servicing activities on significantly delinquent loans. Since these activities significantly impact the economic performance of the VIE, the Company has concluded that it is not the primary beneficiary of this VIE and, accordingly, does not consolidate the VIE. Low Income Housing Tax Credit Partnerships The purpose of the Company’s LIHTC investments is to assist in achieving the goals of the CRA and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Therefore, the Company is not the primary beneficiary of these partnerships and, accordingly, does not consolidate these VIEs. Renewable Energy Entities The Company’s investments in certain renewable energy entities provide benefits from government incentives and other tax attributes (e.g., tax depreciation). As a tax equity investor, the Company does not have the power to direct the activities which most significantly affect the performance of these entities. Therefore, the Company is not the primary beneficiary of these entities and, accordingly, does not consolidate these VIEs. Contingent commitments related to the Company’s renewable energy investments were $49 million at December 31, 2024, and are expected to be paid in varying amounts through 2027. These payments are contingent upon the level of electricity production attained by the renewable energy entity relative to its targeted threshold and changes in the production tax credit rates set by the Internal Revenue Service. New Markets Tax Credit Program The Company participates in the NMTC program which provides a tax incentive for private sector investment into economic development projects and businesses located in low-income communities. The Company’s investments in entities that sponsor economic development projects provide income tax credits to offset federal taxable income over a specified period of time. Independent third parties manage these entities and have the power to direct the activities which most significantly affect their performance. Therefore, the Company is not the primary beneficiary of these entities and does not consolidate these VIEs as a result. The Company applies the proportional amortization method to account for its LIHTC, renewable energy and NMTC investments. Under the proportional amortization method, the Company applies a practical expedient for its LIHTC and NMTC investments and amortizes the initial cost of qualifying investments in proportion to the income tax credits received in the current period as compared to the total income tax credits expected to be received over the life of the investment. For renewable energy investments, the Company amortizes the initial cost of qualifying investments in proportion to the income tax credits and other income tax benefits received in the current period as compared to the total income tax credits and other income tax benefits expected to be received over the life of the investment. The net amortization and income tax credits and other income tax benefits received are included as a component of income tax expense (benefit). The following table summarizes the impact to the Consolidated Statements of Operations relative to the Company’s tax credit programs for which it has elected to apply the proportional amortization method of accounting: Year Ended December 31, (dollars in millions) 2024 2023 2022 Tax credits recognized $379 $334 $236 Other tax benefits recognized 93 71 59 Amortization (363) (320) (247) Net benefit (expense) included in income tax expense 109 85 48 Other income 4 5 — Allocated income (loss) on investments (12) (10) — Net benefit (expense) included in noninterest income (8) (5) — Net benefit (expense) included in the Consolidated Statements of Operations (1) $101 $80 $48 (1) Includes the impact of tax credit investments when the election to apply the proportional amortization method was in effect during the periods presented. For 2024 and 2023, this includes LIHTC, renewable energy and NMTC investments, and for 2022, includes LIHTC investments. The Company did not recognize impairment losses resulting from the forfeiture or ineligibility of income tax credits or other circumstances during the years ended December 31, 2024, 2023 and 2022.

DEPOSITS

DEPOSITS	12 Months Ended
	Dec. 31, 2024
Deposits [Abstract]
DEPOSITS	NOTE 12 - DEPOSITS The following table presents the major components of deposits: December 31, (dollars in millions) 2024 2023 Noninterest-bearing demand $36,920 $37,107 Money market 55,321 53,812 Checking with interest 33,246 31,876 Savings 25,976 27,983 Time 23,313 26,564 Total deposits $174,776 $177,342 The following table presents the maturity distribution of time deposits by year as of December 31, 2024: Year (dollars in millions) 2025 $22,935 2026 241 2027 71 2028 36 2029 26 2030 and thereafter 4 Total $23,313 The following table presents the remaining maturities of time deposits with a denomination of $250,000 or more as of December 31, 2024: (dollars in millions) Three months or less $2,763 After three months through six months 2,339 After six months through twelve months 1,430 After twelve months 50 Total time deposits $6,582

BORROWED FUNDS

BORROWED FUNDS	12 Months Ended
	Dec. 31, 2024
Debt Disclosure [Abstract]
BORROWED FUNDS	NOTE 13 - BORROWED FUNDS Short-term borrowed funds The following table presents a summary of the Company’s short-term borrowed funds: December 31, (dollars in millions) 2024 2023 Other short-term borrowed funds $— $505 Total short-term borrowed funds $— $505 Long-term borrowed funds The following table presents a summary of the Company’s long-term borrowed funds: December 31, (dollars in millions) 2024 2023 Parent Company: 3.750% fixed-rate subordinated debt, due July 2024 $— $90 4.023% fixed-rate subordinated debt, due October 2024 — 17 4.350% fixed-rate subordinated debt, due August 2025 133 133 4.300% fixed-rate subordinated debt, due December 2025 336 336 2.850% fixed-rate senior unsecured notes, due July 2026 499 499 5.841% fixed/floating-rate senior unsecured notes, due January 2030 1,245 — 2.500% fixed-rate senior unsecured notes, due February 2030 299 298 3.250% fixed-rate senior unsecured notes, due April 2030 747 746 3.750% fixed-rate reset subordinated debt, due February 2031 69 69 4.300% fixed-rate reset subordinated debt, due February 2031 135 135 4.350% fixed-rate reset subordinated debt, due February 2031 60 60 5.718% fixed/floating-rate senior unsecured notes, due July 2032 1,243 — 2.638% fixed-rate subordinated debt, due September 2032 570 563 6.645% fixed/floating-rate senior unsecured notes, due April 2035 745 — 5.641% fixed-rate reset subordinated debt, due May 2037 398 398 CBNA’s Global Note Program: 2.250% senior unsecured notes, due April 2025 750 749 4.119% fixed/floating-rate senior unsecured notes, due May 2025 (1) — 649 6.064% fixed/floating-rate senior unsecured notes, due October 2025 (2) — 599 5.284% fixed/floating-rate senior unsecured notes, due January 2026 350 349 3.750% senior unsecured notes, due February 2026 492 483 4.575% fixed/floating-rate senior unsecured notes, due August 2028 798 798 Additional Borrowings by CBNA and Other Subsidiaries: Federal Home Loan Bank advances, 3.243% weighted average rate, due through 2043 (3) 53 3,786 Secured borrowings, 5.690% weighted average rate, due through 2031 (3)(4) 3,461 2,692 Other 18 18 Total long-term borrowed funds $12,401 $13,467 (1) Notes were redeemed on May 23, 2024. (2) Notes were redeemed on October 24, 2024. (3) Rate disclosed reflects the weighted average rate as of December 31, 2024. (4) Collateralized by loans. See Note 11 for additional information. At December 31, 2024, the Company’s long-term borrowed funds include principal balances of $12.5 billion, unamortized debt issuance costs and discounts of $85 million, and hedging basis adjustments of ($8) million. At December 31, 2023, the Company’s long-term borrowed funds include principal balances of $13.6 billion, unamortized debt issuance costs and discounts of $74 million, and hedging basis adjustments of ($17) million. See Note 14 for further information about the Company’s hedging of certain long-term borrowed funds. Advances, lines of credit and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized FHLB borrowing capacity, primarily for advances and letters of credit, was $4.6 billion and $9.2 billion at December 31, 2024 and 2023, respectively. The Company’s available FHLB borrowing capacity was $21.1 billion and $15.9 billion at December 31, 2024 and 2023, respectively. The Company can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At December 31, 2024, the Company’s unused secured borrowing capacity was approximately $74.0 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity. The following table presents a summary of maturities for the Company’s long-term borrowed funds at December 31, 2024: (dollars in millions) Parent Company CBNA and Other Subsidiaries Consolidated Year 2025 $470 $876 $1,346 2026 499 1,902 2,401 2027 — 4 4 2028 — 2,700 2,700 2029 — 1 1 2030 and thereafter 5,510 439 5,949 Total $6,479 $5,922 $12,401

DERIVATIVES

DERIVATIVES	12 Months Ended
	Dec. 31, 2024
Derivative Instruments and Hedging Activities Disclosure [Abstract]
DERIVATIVES	NOTE 14 - DERIVATIVES In the normal course of business, the Company enters into derivative transactions to meet the financing and hedging needs of its customers and reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes. The Company’s derivative instruments are reported at fair value in the Consolidated Balance Sheets as derivative assets and derivative liabilities. Certain derivatives are cleared through central clearing houses. Cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to central clearing houses that become our counterparty. OTC-cleared derivative instruments are typically settled in cash each day based on their value from the previous day. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 20. Derivative assets and liabilities are netted by counterparty in the Consolidated Balance Sheets if a “right of setoff” is established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that is pledged or received in accordance with a master netting agreement. The following table presents derivative instruments included in the Consolidated Balance Sheets: December 31, 2024 December 31, 2023 (dollars in millions) Notional Amount Derivative Assets Derivative Liabilities Notional Amount Derivative Assets Derivative Liabilities Derivatives designated as hedging instruments: Interest rate contracts $69,077 $402 $5 $86,895 $173 $44 Derivatives not designated as hedging instruments: Interest rate contracts 171,193 160 905 185,993 291 1,105 Foreign exchange contracts 34,749 472 411 32,528 434 378 Commodities contracts 1,136 429 379 1,251 685 640 TBA contracts 2,714 10 8 2,337 3 16 Other contracts 615 3 2 549 7 — Total derivatives not designated as hedging instruments 210,407 1,074 1,705 222,658 1,420 2,139 Total gross derivatives 279,484 1,476 1,710 309,553 1,593 2,183 Less: Gross amounts offset in the Consolidated Balance Sheets (1) (391) (391) (471) (471) Less: Cash collateral applied (1) (677) (99) (682) (150) Total net derivatives presented in the Consolidated Balance Sheets $408 $1,220 $440 $1,562 (1) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions, as well as collateral paid and received. The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer facilitation and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below: Derivatives Designated As Hedging Instruments The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. All hedging relationships are formally documented at inception, as well as risk management objectives and strategies for undertaking various accounting hedges. In addition, the effectiveness of hedge relationships is monitored during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on the hedge relationship and each relationship is monitored to ensure that management’s initial intent continues to be satisfied. Hedge accounting treatment is discontinued when the derivative is terminated or when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge. Changes in the fair value of a derivative are reflected in earnings after termination of the hedge relationship. Fair Value Hedges In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur. At December 31, 2024 and 2023, the Company has designated $4.7 billion and $4.0 billion, respectively, of interest rate swaps as fair value hedges of its fixed-rate prepayable AFS securities using the portfolio layer method. This approach allows the Company to designate as the hedged item a stated amount of the assets that are not expected to be affected by prepayments, defaults and other factors affecting the timing and amount of cash flows. The Company has also entered into fair value hedges to manage interest rate risk within its nonprepayable fixed-rate AFS securities and long-term borrowed funds portfolios. The following table presents the effect of fair value hedges on the Consolidated Statements of Operations and the respective line items affected for each hedged item: Location and Amount of Gains (Losses) Recognized Interest Income Interest Expense (dollars in millions) Loans Held for Sale Investment Securities Long-Term Borrowed Funds Year Ended December 31, 2024 Gains (losses) on fair value hedges recognized on: Hedged items $— ($142) ($8) Derivatives — 147 8 Amounts related to interest settlements on derivatives — 107 (14) Total net interest income recognized on fair value hedges $— $112 ($14) Year Ended December 31, 2023 Gains (losses) on fair value hedges recognized on: Hedged items $— $50 ($10) Derivatives — (48) 10 Amounts related to interest settlements on derivatives — 10 (16) Total net interest income recognized on fair value hedges $— $12 ($16) Year Ended December 31, 2022 Gains (losses) on fair value hedges recognized on: Hedged items ($13) ($29) $68 Derivatives 13 29 (69) Amounts related to interest settlements on derivatives — (3) 12 Total net interest income recognized on fair value hedges $— ($3) $11 The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges: December 31, 2024 December 31, 2023 (dollars in millions) Debt securities available for sale (1) Long-term borrowed funds Debt securities available for sale (1) Long-term borrowed funds Carrying amount of hedged assets (2) $9,557 $— $7,253 $— Carrying amount of hedged liabilities — 491 — 483 Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items (97) (8) 60 (17) (1) Includes the amortized cost basis of closed portfolios used to designate hedging relationships under the portfolio layer method. The hedged item is a layer of the closed portfolio which is expected to be remaining at the end of the hedging relationship. As of December 31, 2024 and 2023, the amortized cost basis of the closed portfolios used in these hedging relationships was $6.4 billion and $5.9 billion, respectively, including associated cumulative basis adjustments of $(75) million and $39 million, respectively. The amount of the designated hedging instruments was $4.7 billion and $4.0 billion at December 31, 2024 and 2023, respectively. (2) Carrying amount represents amortized cost. Cash Flow Hedges In a cash flow hedge the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from AOCI into earnings in the period during which the hedged item affects earnings. The Company has entered into interest rate swap agreements designed to hedge a portion of its floating-rate assets and liabilities. All of these swaps are deemed highly effective cash flow hedges. From time to time, the Company may also enter into certain interest rate option agreements that utilize interest rate floors and/or caps. Option premiums paid and received are excluded from the assessment of hedge effectiveness and are amortized over the life of the instruments. The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges: Year Ended December 31, (dollars in millions) 2024 2023 2022 Pre-tax net gains (losses) recognized in OCI ($725) ($145) ($1,806) Pre-tax net gains (losses) reclassified from AOCI into interest income (945) (596) (111) Pre-tax net gains (losses) reclassified from AOCI into interest expense (1) — (4) Using the December 31, 2024 interest rate curve, the Company estimates that $718 million in pre-tax net losses related to cash flow hedge strategies will be reclassified from AOCI to net interest income over the next 12 months. These losses could differ from amounts recognized due to changes in interest rates, hedge de-designations or the addition of other hedges after December 31, 2024. Derivatives Not Designated as Hedging Instruments The Company offers derivatives to customers in connection with their risk management needs consisting primarily of interest rate, foreign exchange and commodity contracts. Market risk exposure from customer transactions is primarily managed by entering into a variety of hedging transactions with third-party dealers. Gains and losses on customer-related derivatives are reported in foreign exchange and derivatives products in the Consolidated Statements of Operations. Residential mortgage loans that will be sold in the secondary market and the related loan commitments, which are considered derivatives, are accounted for at fair value. Forward contracts to sell mortgage-backed securities are utilized to hedge the fair value of the loans and related commitments. Gains and losses on the loans and related commitments, and the derivatives used to economically hedge them, are reported in mortgage banking fees in the Consolidated Statements of Operations. Residential MSRs are accounted for at fair value. Derivatives utilized to hedge the fair value of residential MSRs include interest rate futures, swaps, options, and forward contracts to purchase mortgage-backed securities. Gains and losses on residential MSRs and the related derivatives are reported in mortgage banking fees in the Consolidated Statements of Operations. The following table presents the effect of economic hedges on noninterest income: Amounts Recognized in Noninterest Income for the Year Ended December 31, Affected Line Item in the Consolidated Statements of Operations (dollars in millions) 2024 2023 2022 Economic hedge type: Customer interest rate contracts ($773) ($505) ($2,027) Foreign exchange and derivative products Derivatives hedging interest rate risk 805 551 2,090 Foreign exchange and derivative products Customer foreign exchange contracts (223) 94 (180) Foreign exchange and derivative products Derivatives hedging foreign exchange risk 334 14 313 Foreign exchange and derivative products Customer commodity contracts 23 (900) 1,121 Foreign exchange and derivative products Derivatives hedging commodity price risk (7) 941 (1,097) Foreign exchange and derivative products Residential loan commitments (16) (34) (284) Mortgage banking fees Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value 19 25 489 Mortgage banking fees Derivative contracts used to hedge residential MSRs (91) (33) (313) Mortgage banking fees Total $71 $153 $112

EMPLOYEE BENEFITS

EMPLOYEE BENEFITS	12 Months Ended
	Dec. 31, 2024
Retirement Benefits [Abstract]
EMPLOYEE BENEFITS	NOTE 15 - EMPLOYEE BENEFIT PLANS Pension and Other Postretirement Plans The Company maintains a non-contributory pension plan (the “Citizens Qualified Plan”) that was closed to new hires and re-hires effective January 1, 2009, and frozen to all participants effective December 31, 2012. Benefits under the Citizens Qualified Plan are based on employees’ years of service and highest 5-year average of eligible compensation. The Citizens Qualified Plan is funded on a current basis, in compliance with the requirements of the Employee Retirement Income Security Act of 1974. In connection with the Investors acquisition, effective June 30, 2022, the Company withdrew from a multi-employer plan and transferred the plan assets into a newly established defined benefit pension plan sponsored by the Company (the “Investors Qualified Plan”). The Investors Qualified Plan was closed to new hires and re-hires effective December 1, 2015, and future benefit accruals were frozen to all participants effective December 31, 2016. The Citizens Qualified Plan and the Investors Qualified Plan are collectively referred to as the Company’s “Qualified Plans.” The Company also provides an unfunded, non-qualified supplemental retirement plan which was closed and frozen effective December 31, 2012, as well as postretirement benefit plans. As part of the Investors acquisition in 2022, the Company also obtained other frozen, non-qualified supplemental retirement and postretirement benefit plans. These plans are collectively referred to as the Company’s “Non-Qualified Plans.” The Company’s Qualified Plans and Non-Qualified Plans are collectively referred to as the Company’s “Pension Plans.” The Pension Plans’ investments include equity-oriented and fixed income-oriented investments including, but not limited to, government obligations, corporate bonds, and common and collective equity and fixed income funds. The following table presents changes in the fair value of the Company’s Pension Plan assets, projected benefit obligation, funded status, and accumulated benefit obligation: Year Ended December 31, Qualified Plans Non-Qualified Plans (dollars in millions) 2024 2023 2024 2023 Fair value of plan assets as of January 1 $1,281 $1,182 $— $— Return on plan assets 86 169 — — Employer contributions — — 20 5 Settlements — — (11) — Benefits and administrative expenses paid (67) (70) (9) (5) Fair value of plan assets as of December 31 1,300 1,281 — — Projected benefit obligation 828 880 84 99 Pension asset (obligation) $472 $401 ($84) ($99) Accumulated benefit obligation $828 $880 $84 $99 Actuarial losses related to the Pension Plans recognized in AOCI at December 31, 2024 and 2023 were $403 million and $446 million, respectively. In 2025, the Company does not plan to contribute to the Qualified Plans and expects to contribute $10 million to the Non-Qualified Plans. The following table presents the components of net periodic benefit cost (income) and other changes in plan assets and benefit obligations recognized in OCI for the Company’s Pension Plans: Year Ended December 31, Qualified Plans Non-Qualified Plans Total (dollars in millions) 2024 2023 2022 2024 2023 2022 2024 2023 2022 Service cost $3 $4 $3 $— $— $— $3 $4 $3 Interest cost 45 46 34 5 5 3 50 51 37 Expected return on plan assets (97) (92) (93) — — — (97) (92) (93) Amortization of actuarial loss 13 15 11 1 2 3 14 17 14 Settlement — — — 3 — — 3 — — Net periodic benefit cost (income) (1) (36) (27) (45) 9 7 6 (27) (20) (39) Net actuarial loss (gain) (23) (44) 71 (3) 1 (19) (26) (43) 52 Amortization of actuarial loss (13) (15) (11) (1) (2) (3) (14) (17) (14) Settlement — — — (3) — — (3) — — Total recognized in OCI (36) (59) 60 (7) (1) (22) (43) (60) 38 Total recognized in net periodic benefit cost (income) and OCI ($72) ($86) $15 $2 $6 ($16) ($70) ($80) ($1) (1) In the Consolidated Statements of Operations, service cost is presented in salaries and employee benefits and all other components of net periodic benefit cost (income) are presented in other operating expense Costs under the Company’s Pension Plans are actuarially computed and include current service costs and amortization of prior service costs over the participants’ average future working lifetime. The actuarial cost method used in determining the net periodic benefit cost is the projected unit method. During 2024, lump sum payments made under a Citizens Non-Qualified Plan triggered settlement accounting. In accordance with the applicable accounting guidance for defined benefit plans, the Company performed a remeasurement of the plan and recognized a settlement loss. The following table presents the expected future benefit payments for the Company’s Pension Plans: (dollars in millions) Expected benefit payments by fiscal year ending: December 31, 2025 $72 December 31, 2026 73 December 31, 2027 74 December 31, 2028 73 December 31, 2029 73 December 31, 2030 - 2034 352 401(k) Plan The Company sponsors a 401(k) Plan under which employee contributions are matched by the Company dollar for dollar up to 4% after the employee completes of one year of service. In addition, substantially all employees will receive an additional 1.5% of their eligible earnings after completion of one year of service, subject to limits set by the Internal Revenue Service. Amounts expensed by the Company were $84 million in 2024 compared to $78 million in 2023 and $86 million in 2022.

ACCUMULATED OTHER COMPREHENSIVE

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	12 Months Ended
	Dec. 31, 2024
Equity [Abstract]
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	NOTE 16 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) The following table presents the changes in the balances, net of income taxes, of each component of AOCI: (dollars in millions) Net Unrealized Gains (Losses) on Cash Flow Hedges Net Unrealized Gains (Losses) on Investment Securities Defined Benefit Plans Total AOCI Balance at January 1, 2022 ($161) ($156) ($348) ($665) Other comprehensive income (loss) before reclassifications (1,340) (2,608) (37) (3,985) Amounts reclassified to the Consolidated Statements of Operations 85 (7) 12 90 Net other comprehensive income (loss) (1,255) (2,615) (25) (3,895) Balance at December 31, 2022 ($1,416) ($2,771) ($373) ($4,560) Other comprehensive income (loss) before reclassifications (106) 350 28 272 Amounts reclassified to the Consolidated Statements of Operations 435 83 12 530 Net other comprehensive income (loss) 329 433 40 802 Balance at December 31, 2023 ($1,087) ($2,338) ($333) ($3,758) Other comprehensive income (loss) before reclassifications (531) (90) 19 (602) Amounts reclassified to the Consolidated Statements of Operations 693 59 13 765 Net other comprehensive income (loss) 162 (31) 32 163 Balance at December 31, 2024 ($925) ($2,369) ($301) ($3,595) Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net and Net interest income Other operating expense

STOCKHOLDERS' EQUITY

STOCKHOLDERS' EQUITY	12 Months Ended
	Dec. 31, 2024
Equity [Abstract]
STOCKHOLDERS' EQUITY	NOTE 17 - STOCKHOLDERS’ EQUITY Preferred Stock The following table summarizes the Company’s preferred stock: December 31, 2024 2023 (dollars in millions, except per share data) Liquidation value per share Preferred Shares Carrying Amount Preferred Shares Carrying Amount Authorized ($25 par value per share) 100,000,000 100,000,000 Issued and outstanding: Series B $1,000 300,000 $296 300,000 $296 Series C 1,000 300,000 297 300,000 297 Series D 1,000 (1) — — 300,000 (2) 293 Series E 1,000 (1) 450,000 (3) 437 450,000 437 Series F 1,000 400,000 395 400,000 395 Series G 1,000 300,000 296 300,000 296 Series H 1,000 (1) 400,000 (4) 392 — — Total 2,150,000 $2,113 2,050,000 $2,014 (1) Equivalent to $25 per depositary share. (2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock. (3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. (4) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock. On May 23, 2024, the Company issued $400 million, or 400,000 shares, of 7.375% fixed-rate non-cumulative perpetual Series H Preferred Stock, par value of $25.00 per share with a liquidation preference of $1,000 per share (the “Series H Preferred Stock”). As a result of this issuance, the Company received net proceeds of $392 million after underwriting fees and other expenses. The Series H Preferred Stock has no stated maturity and will not be subject to any sinking fund or other obligation of the Company. The Series H Preferred Stock is redeemable at the Company’s option, in whole or in part, on any dividend payment date on or after July 6, 2029 or, in whole but not in part, at any time within the 90 days following a regulatory capital treatment event at a redemption price equal to $1,000 per share, plus any declared and unpaid dividends. The Company may not redeem shares of the Series H Preferred Stock without the prior approval of the FRB or other appropriate federal banking agency as required under applicable capital rules. Except in limited circumstances or otherwise required by law, holders of the Series H Preferred Stock do not have any voting rights. On July 8, 2024, the Company redeemed all outstanding shares of the 9.205% floating rate non-cumulative perpetual Series D Preferred Stock. The following table provides information related to the Company’s preferred stock outstanding as of December 31, 2024: Preferred Stock (1) Issue Date Number of Shares Issued Dividend Dates (2) Annual Per Share Dividend Rate Optional Redemption Date (3) Series B May 24, 2018 300,000 Semi-annually beginning January 6, 2019 until July 6, 2023 6.000% until July 6, 2023 July 6, 2023 Quarterly beginning October 6, 2023 3 Mo. CME Term SOFR plus 3.265% beginning July 6, 2023 Series C October 25, 2018 300,000 Quarterly beginning January 6, 2019 until April 6, 2024 6.375% until April 6, 2024 April 6, 2024 Quarterly beginning July 6, 2024 3 Mo. CME Term SOFR plus 3.419% beginning April 6, 2024 Series E October 28, 2019 450,000 (4) Quarterly beginning January 6, 2020 5.000% January 6, 2025 Series F June 4, 2020 400,000 Quarterly beginning October 6, 2020 until October 6, 2025 5.650% until October 6, 2025 October 6, 2025 Quarterly beginning January 6, 2026 5 Yr. US Treasury rate plus 5.313% beginning October 6, 2025 Series G June 11, 2021 300,000 Quarterly beginning October 6, 2021 until October 6, 2026 4.000% until October 6, 2026 October 6, 2026 Quarterly beginning January 6, 2027 5 Yr. US Treasury rate plus 3.215% beginning October 6, 2026 Series H May 23, 2024 400,000 (5) Quarterly beginning October 6, 2024 7.375% July 6, 2029 (1) Series B and C are non-cumulative fixed-to-floating rate perpetual preferred stock, Series E and H are non-cumulative fixed-rate perpetual preferred stock, and Series F and G are non-cumulative fixed-rate reset perpetual preferred stock. Except in limited circumstances, each series of preferred stock does not have voting rights. (2) Dividends are payable when declared by the Company’s Board of Directors or an authorized committee thereof. (3) Redeemable at the Company’s option, in whole or in part, on any dividend payment date on or after the date stated, or in whole but not in part, at any time within 90 days following a regulatory capital treatment event as defined in the applicable certificate of designations, in each case at a redemption price equal to $1,000 per share plus any declared and unpaid dividends, without accumulation of any undeclared dividends. Under current rules, any redemption is subject to approval by the FRB. (4) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. (5) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock. Dividends The following table summarizes the Company’s dividend activity for the years ended December 31, 2024, 2023 and 2022. Year Ended December 31, 2024 2023 2022 (dollars in millions, except per share data) Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Common stock $1.68 $769 $769 $1.68 $808 $808 $1.62 $779 $779 Preferred stock Series B $84.92 $25 $26 $74.49 $22 $25 $60.00 $18 $18 Series C 80.78 24 23 63.75 19 19 63.75 19 19 Series D 39.66 12 17 63.50 19 19 63.50 19 19 Series E 50.00 23 23 50.00 22 22 50.00 22 22 Series F 56.50 23 23 56.50 23 23 56.50 23 23 Series G 40.00 12 12 40.00 12 12 40.00 12 12 Series H 45.68 18 10 — — — — — — Total preferred stock $137 $134 $117 $120 $113 $113 Treasury Stock The purchase of the Company’s common stock is recorded at cost. Upon retirement, or if subsequently reissued, treasury stock is reduced by the cost of such stock on a first-in, first-out basis with differences recorded in additional paid-in capital or retained earnings, as applicable. During the years ended December 31, 2024 and 2023, the Company repurchased $1.1 billion, or 28,113,278 shares, and $906 million, or 28,473,805 shares, respectively, of its outstanding common stock, which are held in treasury stock.

SHARE-BASED COMPENSATION

SHARE-BASED COMPENSATION	12 Months Ended
	Dec. 31, 2024
Share-Based Payment Arrangement [Abstract]
SHARE-BASED COMPENSATION	NOTE 18 - SHARE-BASED COMPENSATION The Company has share-based employee compensation plans as outlined below, pursuant to which awards are granted to employees and non-employee directors. The Company grants time-based restricted stock units and performance-based restricted stock units, which represent the right to receive shares of stock on a future date subject to applicable vesting conditions. Amended & Restated Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan. The Company grants select employees time-based and performance-based restricted stock units under this plan. Time-based restricted stock units generally become vested ratably over a 3-year period and performance-based restricted stock units generally become vested in a single installment at the end of a 3-year performance period, depending on the level of performance achieved during such period relative to established targets. If a dividend is paid on shares underlying the awards prior to the date such shares are distributed, those dividends will be distributed following vesting in the same form as the dividend that was paid to common stockholders generally. Amended & Restated Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan. The Company grants time-based restricted stock units to non-employee directors as compensation for their services under this plan. Restricted stock units granted to directors are fully vested on the grant date, with settlement of the awards deferred until a director’s cessation of service. If a dividend is paid on the shares underlying the awards prior to the date such shares are distributed, they are reinvested into additional restricted stock units. Amended & Restated Citizens Financial Group, Inc. 2014 Employee Stock Purchase Plan. This plan provides eligible employees an opportunity to purchase CFG common stock at a 10% discount. Participants may contribute up to 10% of eligible compensation to the ESPP and may purchase up to $25,000 worth of stock in any calendar year. Offering periods under the ESPP are quarterly, with shares of CFG common stock purchased on the last day of each quarter at a 10% discount from the fair market value, defined as the closing price on the day of purchase. Prior to the date the shares are purchased, participants have no rights or privileges as a stockholder with respect to shares purchased at the end of the offering period. Restricted Stock Unit Activity The following table presents the activity related to the Company’s restricted stock units: Year Ended December 31, 2024 2023 2022 Units Weighted-Average Grant Price Units Weighted-Average Grant Price Units Weighted-Average Grant Price Outstanding, January 1 4,573,657 $42.23 3,876,601 $43.06 3,502,956 $38.23 Granted 4,080,812 33.62 2,575,234 39.88 1,844,352 48.12 Vested & Distributed (1,791,746) 43.12 (1,729,136) 40.84 (1,359,543) 37.47 Forfeited (184,555) 37.56 (149,042) 42.92 (111,164) 43.36 Outstanding, December 31 6,678,168 $36.86 4,573,657 $42.23 3,876,601 $43.06 The total fair value of restricted stock units that vested during the years ended December 31, 2024, 2023 and 2022 was $77 million, $71 million, and $51 million, respectively. There are 12,847,704 shares of common stock available for awards to be granted under the Omnibus Plan and Directors Plan. In addition, there are 7,709,853 shares available for issuance under the ESPP. Upon settlement of share-based awards, the Company generally issues new shares, but may also issue shares from treasury stock. Compensation Expense The Company measures compensation expense related to stock awards based upon the fair value of the awards on the grant date, with adjustments made for forfeitures as they occur. The expense is charged to earnings on a straight-line basis over the requisite service period (i.e., vesting period) of the award. Compensation expense for performance-based stock awards is adjusted upward or downward based upon the probability of achievement of performance. Awards that continue to vest after retirement are expensed over the period of time from the grant date to the final vesting date or from the grant date to the date when an employee is retirement eligible, whichever is shorter. Awards granted to employees who are retirement eligible at the grant date are generally expensed immediately. Share-based compensation expense was $97 million, $87 million and $84 million for the years ended December 31, 2024, 2023 and 2022, respectively. At December 31, 2024, the total unrecognized compensation expense for unvested awards granted was $105 million. This expense is expected to be recognized over a weighted-average period of approximately two years. The Company recognized income tax benefits related to share-based compensation arrangements of $16 million for the years ended December 31, 2024 and 2023, and $19 million for the year ended December 31, 2022.

COMMITMENTS AND CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	12 Months Ended
	Dec. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
COMMITMENTS AND CONTINGENCIES	NOTE 19 - COMMITMENTS AND CONTINGENCIES A summary of outstanding off-balance sheet arrangements is presented below: December 31, (dollars in millions) 2024 2023 Commitments to extend credit $93,460 $94,201 Letters of credit 1,845 1,977 Loans sold with recourse 93 96 Marketing rights 14 18 Risk participation agreements 1 3 Total $95,413 $96,295 Commitments to Extend Credit Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. These commitments generally have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements. Letters of Credit Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Letters of credit are generally secured, with collateral including, but not limited to, cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amount of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to two years and one year, respectively. Other Commitments The Company has additional off-balance sheet arrangements that are summarized below: • Marketing Rights - During 2003, the Company entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania. • Loans sold with recourse - the Company is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights. • Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. At December 31, 2024, the remaining terms on these RPAs ranged from less than one year to nine years. Contingencies The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, and mortgage-related issues. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company. In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss. Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s Consolidated Financial Statements.

FAIR VALUE MEASUREMENTS

FAIR VALUE MEASUREMENTS	12 Months Ended
	Dec. 31, 2024
Fair Value Disclosures [Abstract]
FAIR VALUE MEASUREMENTS	NOTE 20 - FAIR VALUE MEASUREMENTS The Company measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Fair value is also used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Fair value measurement guidance is also applied to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements. Fair Value Option The Company elected to account for residential mortgage LHFS and certain commercial LHFS at fair value. The election of the fair value option for financial assets and liabilities is optional and irrevocable. Applying fair value accounting to residential mortgage LHFS better aligns the reported results of the economic changes in the value of these loans and their related economic hedge instruments. Certain commercial LHFS are managed by a commercial secondary loan desk that provides liquidity to banks, finance companies and institutional investors. Fair value accounting is applied to these loans since the Company holds these loans with the intent to sell them in the near-term. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value: December 31, 2024 December 31, 2023 (dollars in millions) Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Residential mortgage loans held for sale $633 $625 $8 $614 $593 $21 Commercial loans held for sale 192 199 (7) 62 69 (7) Residential Mortgage Loans Held for Sale The fair value of residential mortgage LHFS is derived from observable mortgage security prices and includes adjustments for loan servicing value, agency guarantee fees, and other loan level attributes which are observable in the marketplace. Credit risk does not have a significant impact on the valuation of these loans as they are sold shortly after origination. Residential mortgage LHFS are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these loans. Residential mortgage loans accounted for under the fair value option are initially measured at fair value when the financial asset is originated or purchased. Subsequent changes in fair value are recognized in mortgage banking fees in the Consolidated Statements of Operations. Interest income on residential mortgage loans held for sale is calculated based on the contractual interest rate of the loan and is recorded in interest income in the Consolidated Statements of Operations. Commercial Loans Held for Sale The fair value of commercial LHFS is estimated using observable prices of similar loans that transact in the marketplace. External pricing services that provide fair value estimates based on quotes from various dealers transacting in the market, sector curves or benchmarking techniques are also utilized. Commercial loans managed by the commercial secondary loan desk are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these loans. These commercial loans accounted for under the fair value option are initially measured at fair value when the financial asset is recognized. Subsequent changes in fair value are recognized in capital markets fees in the Consolidated Statements of Operations. Changes in the fair value of the commercial trading portfolio are due to changes in credit risk since the portfolio is comprised of floating-rate obligations only. These credit-related changes may include observed changes in overall credit spreads and/or changes to the creditworthiness of an individual borrower. Interest income on commercial LHFS is calculated based on the contractual interest rate of the loan and is recorded in interest income in the Consolidated Statements of Operations. Recurring Fair Value Measurements Fair value is measured using the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based upon quoted market prices in an active market, if available, or observable market-based inputs or independently sourced parameters if quoted prices are not available. Inputs may include prices for similar assets or liabilities, yield curves, interest rates, prepayment speeds, and foreign exchange rates. The Company carries certain assets and liabilities at fair value and has elected to account for its residential mortgage LHFS and loans managed by the commercial secondary loan trading desk at fair value. Assets and liabilities carried at fair value are classified in accordance with the three-level valuation hierarchy: • Level 1. Quoted prices (unadjusted) in active markets for identical assets or liabilities. • Level 2. Observable inputs other than Level 1 prices, such as quoted prices for similar instruments, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by market data for substantially the full term of the asset or liability. • Level 3. Unobservable inputs that are supported by little or no market information and that are significant to the fair value measurement. Classification in the hierarchy is based upon the lowest level input that is significant to the fair value measurement of the asset or liability. For instruments classified in Levels 1 and 2 where inputs are primarily based upon observable market data, there is less judgment applied in arriving at the fair value. For instruments classified in Level 3, management judgment is more significant due to the lack of observable market data. Fair value hierarchy classifications are reviewed and updated on a quarterly basis. Changes related to the observability of inputs in fair value measurements may result in a reclassification between the fair value hierarchy levels and are recognized based on period-end balances. A variety of valuation techniques are utilized to measure the Company’s assets and liabilities at fair value on a recurring basis, with those utilized for significant assets and liabilities presented below: Debt Securities Available for Sale AFS debt securities are classified as Level 1 in the fair value hierarchy if quoted prices in active markets are available. Classes of securities that are valued using this market approach include debt securities issued by the U.S. Treasury. The fair value of a security is estimated under the market or income approach using pricing models if quoted market prices are not available. These securities are classified as Level 2 since they trade in active markets and the inputs to their valuations are observable. The pricing models used to value securities generally commence with market prices, or rates, for similar instruments, with adjustments made based on the characteristics of the instrument being valued. These adjustments reflect assumptions made regarding the sensitivity of each security’s value to changes in interest rates and prepayment speeds. Classes of securities that are valued using this market approach include pooled mortgage “pass-through” securities, collateralized loan obligations, and other debt securities issued by U.S. GSEs and state and political subdivisions. The pricing models used to value securities under the income approach generally commence with the contractual cash flows of each security, with adjustments made based on forecasted prepayment speeds, default rates, and other market-observable information. The adjusted cash flows are then discounted at a rate derived from observed rates of return for comparable assets or liabilities that are traded in the market. Classes of instruments that are valued using this market approach include residential and commercial CMOs. A majority of the Company’s Level 1 and 2 debt securities are priced using an external pricing service. The pricing accuracy of this service is verified on a quarterly basis and involves the use of a secondary external vendor to provide valuations for the Company’s securities portfolio for comparison purposes. Any valuation discrepancies exceeding a certain threshold are researched and, if necessary, corroborated by an independent outside broker. In certain cases where there is limited activity or less transparency around inputs to the valuation model, securities are classified as Level 3. Mortgage Servicing Rights MSRs do not trade in an active market with readily observable prices and, therefore, are classified as Level 3 since their valuation utilizes significant unobservable inputs. The fair value is determined using a discounted cash flow model, which includes assumptions associated with weighted-average life, prepayment speed, and weighted-average option adjusted spread. The underlying assumptions and estimated values are corroborated by values received from independent third parties based on their review of the servicing portfolio and comparisons to market transactions. Refer to Note 8 for more information. Derivatives The Company’s interest rate derivatives are traded in OTC markets where quoted market prices are not readily available. Fair value is determined through models that primarily use market observable inputs, such as swap rates and yield curves. These pricing models determine the sum of each instrument’s fixed and variable cash flows, which are then discounted using an appropriate yield curve to arrive at the fair value of each derivative instrument. The pricing models do not contain a high level of subjectivity as the methodologies used do not require significant judgment. Certain adjustments to the modeled price that market participants would make when pricing each instrument are also considered, including a credit valuation adjustment that reflects the credit quality of the derivative counterparty. The effect of exposure to a particular counterparty’s credit is incorporated by netting their derivative contracts with the available collateral and calculating a credit valuation adjustment on the basis of the net position with the counterparty where permitted. This adjustment requires judgment on behalf of Company management; however, the total amount of this portfolio-level adjustment is not material to the total fair value of the interest rate derivative portfolio . Therefore, interest rate derivatives are classified as Level 2 in the fair value hierarchy. The fair value of commodity derivatives uses the mid-point of market observable quoted prices as an input into the fair value model. These observed market prices, combined with other market observed inputs to derive the fair value of the instrument, generally classifies the commodity derivative as a Level 2 instrument. The fair value of foreign exchange derivatives uses the mid-point of daily quoted currency spot prices. The valuation model estimates fair value based on these quoted prices along with interest rate yield curves and forward currency rates. Since all of these inputs are observable in the market, foreign exchange derivatives are classified as Level 2 in the fair value hierarchy. The fair value of TBA contracts is estimated using observable prices of similar loan pools that transact in the marketplace, as well as sector curves and benchmarking techniques. Therefore, TBA contracts are classified as Level 2 in the fair value hierarchy given the observable market inputs. Other contracts primarily consist of interest rate lock commitments, which are valued utilizing loan closing rate assumptions that are internally generated. These assumptions are a significant unobservable input and, therefore, interest rate lock commitments are classified as Level 3 in the fair value hierarchy. Equity Securities, at fair value The fair value of money market mutual fund investments is determined based on unadjusted quoted market prices and is considered a Level 1 fair value measurement. Short-Term Investments Short-term investments include corporate bonds and U.S. Treasury securities managed by the Company’s trading desks. U.S. Treasury securities are classified as Level 1 in the fair value hierarchy as quoted prices in active markets are readily available. The fair value of corporate bonds is estimated using a combination of direct market quotes for a particular bond, or a comparable bond if recent market data is not available, and a discounted cash flow model that incorporates certain credit attributes of the bond issuer. External pricing services are utilized to corroborate the fair value of corporate bonds, which may result in an adjustment to the underlying bond’s valuation if price differences exceed certain thresholds. Corporate bonds are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these instruments. Short-term investments are included in interest-bearing deposits in banks in the Consolidated Balance Sheets. Short-Term Borrowed Funds Short-term borrowed funds include short positions in corporate bonds held by the Company’s trading desks and are classified as Level 2 in the fair value hierarchy. See “Short-term investments” above for more information regarding the valuation techniques utilized to value corporate bonds. Other Liabilities Other liabilities include short positions in commercial LHFS managed by the Company’s commercial secondary loan desk and are classified as Level 2 in the fair value hierarchy. See “Commercial Loans Held for Sale” above for more information regarding the valuation techniques utilized to value commercial LHFS. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2024: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $29,055 $— $29,055 $— Collateralized loan obligations 184 — 184 — State and political subdivisions 1 — 1 — U.S. Treasury and other 3,525 3,525 — — Total debt securities available for sale 32,765 3,525 29,240 — Loans held for sale: Residential loans held for sale 633 — 633 — Commercial loans held for sale 192 — 192 — Total loans held for sale, at fair value 825 — 825 — Mortgage servicing rights 1,491 — — 1,491 Derivative assets: Interest rate contracts 562 — 562 — Foreign exchange contracts 472 — 472 — Commodities contracts 429 — 429 — TBA contracts 10 — 10 — Other contracts 3 — — 3 Total derivative assets 1,476 — 1,473 3 Equity securities, at fair value (1) 162 162 — — Short-term investments 53 40 13 — Total assets $36,772 $3,727 $31,551 $1,494 Derivative liabilities: Interest rate contracts $910 $— $910 $— Foreign exchange contracts 411 — 411 — Commodities contracts 379 — 379 — TBA contracts 8 — 8 — Other contracts 2 — — 2 Total derivative liabilities 1,710 — 1,708 2 Short-term borrowed funds — — — — Other liabilities 101 — 101 — Total liabilities $1,811 $— $1,809 $2 (1) Excludes investments of $58 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $24 million at December 31, 2024, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2023: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $24,732 $— $24,732 $— Collateralized loan obligations 664 — 664 — State and political subdivisions 1 — 1 — U.S. Treasury and other 4,380 4,380 — — Total debt securities available for sale 29,777 4,380 25,397 — Loans held for sale: Residential loans held for sale 614 — 614 — Commercial loans held for sale 62 — 62 — Total loans held for sale, at fair value 676 — 676 — Mortgage servicing rights 1,552 — — 1,552 Derivative assets: Interest rate contracts 464 — 464 — Foreign exchange contracts 434 — 434 — Commodities contracts 685 — 685 — TBA contracts 3 — 3 — Other contracts 7 — — 7 Total derivative assets 1,593 — 1,586 7 Equity securities, at fair value (1) 115 115 — — Total assets $33,713 $4,495 $27,659 $1,559 Derivative liabilities: Interest rate contracts $1,149 $— $1,149 $— Foreign exchange contracts 378 — 378 — Commodities contracts 640 — 640 — TBA contracts 16 — 16 — Other contracts — — — — Total derivative liabilities 2,183 — 2,183 — Total liabilities $2,183 $— $2,183 $— (1) Excludes investments of $58 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $28 million at December 31, 2023, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. The following table presents a roll forward of the balance sheet amounts for assets and liabilities measured at fair value on a recurring basis and classified as Level 3: For the Year Ended December 31, 2024 2023 (dollars in millions) Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts Beginning balance $1,552 $7 $1,530 $1 Issuances 106 60 127 64 Sales (1) (99) — — — Settlements (2) (176) (41) (166) (24) Changes in fair value during the period recognized in earnings (3) 108 (25) 61 (34) Ending balance $1,491 $1 $1,552 $7 (1) For MSRs, represents the sale of the excess servicing yield on MSRs. (2) For MSRs, represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. For other derivative contracts, represents the closeout of interest rate lock commitments and other cash payments. (3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees and other income in the Consolidated Statements of Operations. The following table presents quantitative information about significant unobservable inputs utilized to measure the fair of Level 3 assets and liabilities. As of December 31, 2024 As of December 31, 2023 Financial Instrument (1) Valuation Technique Unobservable Input Range (Weighted Average) Range (Weighted Average) Mortgage servicing rights Discounted Cash Flow Constant prepayment rate 5.08-16.32% CPR (6.70% CPR) 6.70-14.55% CPR (7.23% CPR) Option adjusted spread 398-1,058 bps (632 bps) 398-1,058 bps (630 bps) Other derivative contracts Internal Model Pull through rate 5.09-99.90% (83.06%) 24.90-99.70% (80.34%) MSR value 23.91-171.64 bps (121.23 bps) (8.90)-141.24 bps (88.04 bps) (1) Disclosures related to the fair value measurement of financial instruments deemed immaterial are not included. Nonrecurring Fair Value Measurements Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. The following valuation techniques are utilized to measure significant assets for which the Company utilizes fair value on a nonrecurring basis: Collateral-Dependent Loans The carrying amount of collateral-dependent loans is compared to the appraised value of the collateral less costs to dispose, with any excess charged to the ALLL, and is classified as Level 2. The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings: Year Ended December 31, (dollars in millions) 2024 2023 2022 Collateral-dependent loans ($200) ($138) ($4) The following table presents assets measured at fair value on a nonrecurring basis: December 31, 2024 December 31, 2023 (dollars in millions) Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Collateral-dependent loans $979 $— $979 $— $789 $— $789 $— Fair Value of Financial Instruments The following tables present the estimated fair value for financial instruments not recorded at fair value in the Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions: December 31, 2024 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $8,599 $7,540 $— $— $8,187 $7,136 $412 $404 Loans held for sale 33 33 — — — — 33 33 Net loans and leases 137,142 136,293 — — 979 979 136,163 135,314 Other assets 710 710 — — 689 689 21 21 Financial liabilities: Deposits 174,776 174,651 — — 174,776 174,651 — — Long-term borrowed funds 12,401 12,247 — — 12,401 12,247 — — December 31, 2023 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $9,184 $8,350 $— $— $8,696 $7,887 $488 $463 Loans held for sale 103 103 — — — — 103 103 Net loans and leases 143,861 140,504 — — 789 789 143,072 139,715 Other assets 869 869 — — 851 851 18 18 Financial liabilities: Deposits 177,342 177,096 — — 177,342 177,096 — — Short-term borrowed funds 505 505 — — 505 505 — — Long-term borrowed funds 13,467 13,012 — — 13,467 13,012 — —

NONINTEREST INCOME

NONINTEREST INCOME	12 Months Ended
	Dec. 31, 2024
Other Income and Expenses [Abstract]
NONINTEREST INCOME	NOTE 21 - NONINTEREST INCOME Revenues from Contracts with Customers Revenue from contracts with customers is recognized based on the amount of consideration expected to be received upon the transfer of control of a good or service. The timing of recognition is dependent on whether a performance obligation is satisfied by transferring control of the product or service to a customer over time or at a point in time. Judgments made include the timing of when performance obligations are satisfied and determination of the transaction price. The following tables present the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment: Year Ended December 31, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $288 $128 $— $1 $417 Card fees 284 54 — 24 362 Capital markets fees — 445 — — 445 Wealth fees (1) 294 — — — 294 Other banking fees 3 12 — — 15 Total revenue from contracts with customers $869 $639 $— $25 $1,533 Total revenue from other sources (2) 262 269 — 112 643 Total noninterest income $1,131 $908 $— $137 $2,176 Year Ended December 31, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $277 $131 $— $1 $409 Card fees 244 47 — — 291 Capital markets fees — 293 — — 293 Wealth fees (1) 259 — — — 259 Other banking fees 3 11 — — 14 Total revenue from contracts with customers $783 $482 $— $1 $1,266 Total revenue from other sources (2) 284 302 — 131 717 Total noninterest income $1,067 $784 $— $132 $1,983 Year Ended December 31, 2022 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $291 $124 $— $3 $418 Card fees 228 43 — — 271 Capital markets fees — 341 — — 341 Wealth fees (1) 249 1 — — 250 Other banking fees 1 17 — 1 19 Total revenue from contracts with customers $769 $526 $— $4 $1,299 Total revenue from other sources (2) 294 319 — 97 710 Total noninterest income $1,063 $845 $— $101 $2,009 (1) See Note 1 for information regarding updates to the Consolidated Statements of Operations during 2024. (2) Includes bank-owned life insurance income of $108 million, $93 million and $88 million for the years ended December 31, 2024, 2023 and 2022, respectively. The Company does not have any material contract assets, liabilities, or other receivables recorded on its Consolidated Balance Sheets related to revenues from contracts with customers as of December 31, 2024. The Company has elected to exclude disclosure of unsatisfied performance obligations for contracts with an original expected length of one year or less and contracts for which the Company recognized revenue at the amount to which the Company has the right to invoice for services performed. A description of the above components of revenue from contracts with customers is presented below: Service Charges and Fees Service charges and fees include fees earned from deposit products in lieu of compensating balances, service charges for deposit transactions performed by customers, and fees earned for cash management activities. Service charges on deposit products are recognized over the period in which the related service is provided and at a point in time upon completion of the requested service transaction. Fees on cash management products and servicing fees on loans sold without recognition of a servicing right are recognized over time as the services are provided. Card Fees Card fees include interchange income from credit and debit card transactions and are recognized upon settlement by the association network. Interchange rates are generally set by the association network based on purchase volume and other factors. Other card-related fees are recognized upon completion of the transaction. Costs related to card reward programs are recognized in current earnings as the rewards are earned by the customer and are presented as a reduction to card fees in the Consolidated Statements of Operations. Capital Markets Fees Capital markets fees include fees received from leading or participating in loan syndications, bond and equity underwriting services, and advisory fees. Loan syndication and underwriting fees are recognized as revenue when the Company has rendered all services to, and is entitled to collect the fee from, the borrower or the issuer, and there are no significant contingencies associated with the fee. Underwriting expenses passed through from the lead underwriter are recognized within other operating expense in the Consolidated Statements of Operations. Advisory fees for mergers and acquisitions are recognized over time, while valuation services and fairness opinions are recognized upon completion of the advisory service. Wealth Fees Wealth fees include fees from investment management and brokerage services. Fees from investment management services are based on asset market values and are recognized over the period in which the related service is provided. Brokerage services include custody fees, commission income, trailing commissions and other investment services. Custody fees are recognized on a monthly basis and commission income is recognized on trade date. Trailing commissions, such as 12b-1 fees, insurance renewal income, and income based on asset or investment levels in future periods are recognized when the asset balance is known, or the renewal occurs and the income is no longer constrained. For the years ended December 31, 2024, 2023 and 2022, the Company recognized trailing commissions of $16 million, $15 million and $15 million, respectively, related to ongoing commissions from previous investment sales. Fees from other investment services are recognized upon completion of the service. O ther Banking Fees Other banking fees include fees for various banking transactions such as letter of credit fees, foreign wire transfers and other services. These fees are recognized in a manner that reflects the timing of when transactions occur and as services are provided. Revenue from Other Sources Letter of Credit and Loan Fees Letter of credit and loan fees primarily include fees received from letter of credit agreements as well as loan fees received from lending activities that cannot be deferred. These fees are recognized upon execution of the contract. Foreign Exchange and Derivative Products Foreign exchange and derivative products primarily include fees received from foreign exchange and interest rate derivative contracts executed with customers to meet their hedging and financing needs. These fees are generally recognized upon execution of the contracts. Foreign exchange and derivative products also include mark-to-market gains and losses recognized on these customer contracts and offsetting derivative contracts that are executed with external counterparties to hedge the foreign exchange and interest rate risk associated with the customer contracts. Mortgage Banking Fees Mortgage banking fees primarily include gains, or losses, on the sale of residential mortgages originated with the intent to sell and servicing fees on mortgages serviced by the Company. Mortgage banking fees also include valuation adjustments for mortgage LHFS that are measured at the lower of cost or fair value, as well as mortgage loans originated with the intent to sell that are measured at fair value under the fair value option. Changes in the value of MSRs are reported in mortgage banking fees. For a further discussion of MSRs, see Note 8. Other Income Bank-owned life insurance is stated at its cash surrender value. The Company is the beneficiary of life insurance policies on current and former officers of the Company. Net changes in the carrying amount of the cash surrender value are an adjustment of premiums paid in determining the expense or income recognized under the life insurance policy for the period.

OTHER OPERATING EXPENSE

OTHER OPERATING EXPENSE	12 Months Ended
	Dec. 31, 2024
Other Income and Expenses [Abstract]
OTHER OPERATING EXPENSE	NOTE 22 - OTHER OPERATING EXPENSE The following table presents the details of other operating expense: Year Ended December 31, (dollars in millions) 2024 2023 2022 Marketing $170 $187 $166 Deposit insurance (1) 193 390 96 Other 359 396 323 Other operating expense $722 $973 $585 (1) Includes an industry-wide FDIC special assessment of $31 million and $225 million for the years ended December 31, 2024 and 2023, respectively.

INCOME TAXES

INCOME TAXES	12 Months Ended
	Dec. 31, 2024
Income Tax Disclosure [Abstract]
INCOME TAXES	NOTE 23 - INCOME TAXES Income taxes are accounted for under the asset and liability method, resulting in two components of income tax expense: current and deferred. Current income tax expense approximates taxes to be paid or refunded for the current period while deferred income tax expense results from changes in gross deferred tax assets and liabilities between periods. Gross deferred tax assets and liabilities represent changes in taxes expected to be paid in the future due to the reversal of temporary differences between the financial statement carrying amount of existing assets and liabilities and their respective tax bases. The Company assesses the probability that positions taken, or expected to be taken, in its income tax returns will be sustained by taxing authorities. A “more likely than not” (i.e., more than 50 percent) recognition threshold must be met before a tax benefit can be recognized. Tax positions that are more likely than not to be sustained are reflected in the Company’s Consolidated Financial Statements. The following table presents total income tax expense: Year Ended December 31, (dollars in millions) 2024 2023 2022 Income tax expense $379 $422 $582 Tax effect of changes in OCI 62 289 (1,319) Total comprehensive income tax expense (benefit) $441 $711 ($737) The following table presents the components of income tax expense: (dollars in millions) Current Deferred Total Year Ended December 31, 2024 U.S. federal $447 ($127) $320 State and local 109 (50) 59 Total $556 ($177) $379 Year Ended December 31, 2023 U.S. federal $497 ($135) $362 State and local 167 (107) 60 Total $664 ($242) $422 Year Ended December 31, 2022 U.S. federal $355 $88 $443 State and local 170 (31) 139 Total $525 $57 $582 The following table presents a reconciliation between the U.S. federal income tax rate and the Company’s effective income tax rate: Year Ended December 31, 2024 2023 2022 (dollars in millions) Amount Rate Amount Rate Amount Rate U.S. federal income tax expense and tax rate $396 21.0 % $426 21.0 % $558 21.0 % Increase (decrease) resulting from: State and local income taxes (net of federal benefit) 46 2.5 58 2.9 133 5.0 Bank-owned life insurance (22) (1.2) (20) (1.0) (19) (0.7) Tax-exempt interest (12) (0.7) (12) (0.6) (8) (0.3) Tax advantaged investments (including related credits) (82) (4.4) (77) (3.8) (102) (3.8) Other tax credits (2) (0.1) (3) (0.1) (9) (0.3) Adjustments for uncertain tax positions — — 5 0.2 1 — Non-deductible FDIC insurance premiums 34 1.8 35 1.7 20 0.7 Legacy tax matters — — — — 3 0.1 Other 21 1.2 10 0.5 5 0.2 Total income tax expense and effective tax rate $379 20.1 % $422 20.8 % $582 21.9 % The following table presents the significant components of the Company’s deferred tax assets and liabilities: December 31, (dollars in millions) 2024 2023 Deferred tax assets: Other comprehensive income $1,242 $1,291 Allowance for credit losses 552 555 Federal and state net operating and capital loss carryforwards 69 79 Accrued expenses 1,198 1,152 Investment and other tax credit carryforwards 214 130 Partnerships 4 — Other 10 9 Total deferred tax assets 3,289 3,216 Valuation allowance (120) (137) Deferred tax assets, net of valuation allowance 3,169 3,079 Deferred tax liabilities: Leasing transactions 208 297 Amortization of intangibles 425 421 Depreciation 570 532 Pension and other employee compensation plans 146 130 Partnerships — 12 Deferred Income 24 3 MSRs 243 252 Total deferred tax liabilities 1,616 1,647 Net deferred tax asset (liability) $1,553 $1,432 Deferred tax assets are recognized for net operating loss carryforwards, capital loss carryforwards and tax credit carryforwards. Valuation allowances are recorded, as necessary, to reduce deferred tax assets to the amount that management concludes is more likely than not to be realized. At December 31, 2024, the Company had federal and state tax net operating loss carryforwards of $581 million, capital loss carryforwards of $132 million and federal and state tax credit carryforwards of $212 million. The majority of the federal and state tax net operating loss carryforwards, if not utilized, will expire in varying amounts through 2043, while the capital loss and tax credit carryforwards expire in varying amounts through 2027 and 2044, respectively. Limitations on the ability to realize these carryforwards are reflected in the associated valuation allowance. At December 31, 2024, the Company had a valuation allowance of $120 million against various deferred tax assets related to federal and state net operating losses, capital losses and state tax credits, as the Company’s current assessment is that it is more likely than not that a portion of the deferred tax assets related to these items will not be realized. Effective with the fiscal year ended September 30, 1997, the reserve method for bad debts was no longer permitted for tax purposes. The repeal of the reserve method required the recapture of the reserve balance in excess of certain base year reserve amounts attributable to years ended prior to 1988. At December 31, 2024, the Company’s base year loan loss reserves attributable to years ended prior to 1988, for which no deferred income taxes have been provided, was $557 million. This base year reserve may become taxable if certain distributions are made with respect to the stock of the Company or if CBNA ceases to qualify as a bank for tax purposes. No actions are planned that would cause any portion of this reserve to become taxable. The Company files income tax returns in the U.S. federal jurisdiction and in various state and local jurisdictions. The Company is no longer subject to U.S. federal tax examinations by major tax authorities for years before 2021 and, with few exceptions, before 2020 for state and local jurisdictions. The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits: December 31, (dollars in millions) 2024 2023 2022 Balance at the beginning of the year $7 $6 $7 Gross increase for tax positions related to current year 1 1 — Gross increase for tax positions related to prior years 1 1 — Decrease for tax positions as a result of the lapse of the statutes of limitations (1) — — Decrease for tax positions related to settlements with taxing authorities (3) (1) (1) Balance at end of year $5 $7 $6 Tax positions are measured as the largest amount of tax benefit that has a greater than 50 percent likelihood of being realized upon settlement with a taxing authority. The difference between the benefit recognized and the tax benefit claimed on a tax return is referred to as an unrecognized tax benefit. Any adjustment to unrecognized tax benefits is recorded in income tax expense in the Consolidated Statements of Operations. The Company does not expect the balance of unrecognized tax benefits to significantly change in the next twelve months.

EARNINGS PER SHARE

EARNINGS PER SHARE	12 Months Ended
	Dec. 31, 2024
Earnings Per Share [Abstract]
EARNINGS PER SHARE	NOTE 24 - EARNINGS PER SHARE Basic EPS is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding during the period. Net income available to common stockholders represents net income less preferred stock dividends and issuance costs associated with preferred stock redeemed. Diluted EPS is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding during the period, inclusive of potential dilutive shares such as share-based payment awards and warrants using the treasury stock method. Year Ended December 31, (dollars in millions, except per share data) 2024 2023 2022 Numerator (basic and diluted): Net income $1,509 $1,608 $2,073 Less: Preferred stock dividends 137 117 113 Net income available to common stockholders $1,372 $1,491 $1,960 Denominator: Weighted-average common shares outstanding - basic 450,678,038 475,089,384 475,959,815 Dilutive common shares: share-based awards 2,832,207 1,603,764 1,843,327 Weighted-average common shares outstanding - diluted 453,510,245 476,693,148 477,803,142 Earnings per common share: Basic $3.05 $3.14 $4.12 Diluted (1) 3.03 3.13 4.10 (1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted-average antidilutive shares totaling 330,950, 2,210,857 and 949,606 for the years ended December 31, 2024, 2023 and 2022, respectively.

REGULATORY MATTERS

REGULATORY MATTERS	12 Months Ended
	Dec. 31, 2024
Mortgage Banking [Abstract]
REGULATORY MATTERS	NOTE 25 - REGULATORY MATTERS As a BHC and FHC, the Company is subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association primarily regulated by the OCC. Under the current U.S. Basel III capital framework, the Company and CBNA must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0% and tier 1 leverage ratio of 4.0%. As a BHC, the Company’s SCB of 4.5% is imposed on top of the three minimum risk-based capital ratios listed above and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for CBNA. The Company’s SCB is re-calibrated with each biennial supervisory stress test and updated annually to reflect the Company’s planned common stock dividends. In addition, the Company must not be subject to a written agreement, order or capital directive with any of its regulators. Failure to meet minimum capital requirements can result in the initiation of certain actions that, if undertaken, could have a material effect on the Company’s Consolidated Financial Statements. The following table presents the regulatory capital ratios for the Company and CBNA under the U.S. Basel III Standardized rules. The Company and CBNA have both declared as an “AOCI opt-out” institution, which means they are not required to recognize the AOCI impact of net unrealized gains and losses on debt securities and accumulated net gains and losses on cash flow hedges and certain defined benefit pension plan assets in regulatory capital. In addition, both entities elected to delay the estimated impact of CECL on regulatory capital for a two-year period ending December 31, 2021, followed by a three-year transition period ending December 31, 2024, to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. Actual Required Minimum Capital (dollars in millions) Amount Ratio Amount Ratio (1) As of December 31, 2024 CET1 capital CFG $17,900 10.8 % $14,913 9.0 % CBNA 20,250 12.3 11,549 7.0 Tier 1 capital CFG 20,013 12.1 17,398 10.5 CBNA 20,250 12.3 14,024 8.5 Total capital CFG 23,232 14.0 20,712 12.5 CBNA 23,362 14.2 17,324 10.5 Tier 1 leverage CFG 20,013 9.4 8,502 4.0 CBNA 20,250 9.6 8,474 4.0 As of December 31, 2023 CET1 capital CFG $18,358 10.6 % $14,671 8.5 % CBNA 19,411 11.3 12,047 7.0 Tier 1 capital CFG 20,372 11.8 17,260 10.0 CBNA 19,411 11.3 14,628 8.5 Total capital CFG 23,608 13.7 20,712 12.0 CBNA 22,453 13.0 18,070 10.5 Tier 1 leverage CFG 20,372 9.3 8,784 4.0 CBNA 19,411 8.9 8,759 4.0 (1) Represents minimum requirement under the current capital framework plus the SCB of 4.5% and CCB of 2.5% for CFG and CBNA, respectively. The SCB and CCB are not applicable to the Tier 1 leverage ratio. The Company’s capital distributions are subject to the oversight of the FRB. Under the FRB’s SCB framework, failure to maintain risk-based capital ratios above the respective minimum requirements, including the SCB, would result in graduated restrictions on the Company’s ability to make certain discretionary bonus payments and capital distributions, including common stock dividends and share repurchases. The timing and amount of future dividends and share repurchases will depend on various factors, including the Company’s capital position, financial performance, capital impacts of strategic initiatives, market conditions, and regulatory considerations. All future capital distributions are subject to consideration and approval by the Board of Directors prior to execution. See Note 17 for more information regarding the Company’s common stock repurchases and dividends. Dividends payable by CBNA, as a national bank subsidiary, are limited to the lesser of the amount calculated under a “recent earnings” test and an “undivided profits” test. Under the recent earnings test, a dividend may not be paid if the total of all dividends declared during any calendar year exceeds the sum of current year net income and retained net income of the two preceding years, less any required transfers to surplus, unless the national bank obtains the approval of the OCC. Under the undivided profits test, a dividend may not be paid in excess of the entity’s “undivided profits” (generally accumulated net profits that have not been paid out as dividends or transferred to surplus). Federal banking regulatory agencies have issued policy statements that provide that FDIC-insured depository institutions and their holding companies should generally pay dividends out of current operating earnings only.

BUSINESS OPERATING SEGMENTS

BUSINESS OPERATING SEGMENTS	12 Months Ended
	Dec. 31, 2024
Segment Reporting [Abstract]
BUSINESS OPERATING SEGMENTS	NOTE 26 - BUSINESS OPERATING SEGMENTS The Company is managed by its CODM, the Chief Executive Officer, on a segment basis. The Company’s three reportable business operating segments are Consumer Banking, Commercial Banking, and Non-Core. The business operating segments are determined based on the products and services provided, or the type of customer served. Each business operating segment has a segment head that reports directly to the Chief Executive Officer, who has final authority over resource allocation decisions and performance assessment. The business operating segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. The CODM utilizes segment pretax profit or loss as the primary measure to allocate resources to the Company’s business operating segments during the annual budgeting and forecasting process. This measure is also used to assess the performance of each segment, with a focus on monitoring net interest income, noninterest income, and noninterest expense. To ensure effective oversight, the CODM participates in monthly business review meetings, where budget-to-actual variances for pretax profit or loss and its components are analyzed. These evaluations inform the CODM’s decisions regarding the allocation of capital and resources across the business operating segments, ensuring alignment with the Company’s strategic objectives. Developing and applying methodologies used to allocate items among the business operating segments is a dynamic process. Accordingly, financial results may be revised periodically as management systems are enhanced, methods of evaluating performance or product lines are updated, or organizational structure changes occur. Reportable Segments Segment results are determined based upon the Company’s organizational and management structure, with balance sheet and statement of operations items assigned to each of the business operating segments. The results are not necessarily comparable with similar information reported by other financial institutions. A description of each reportable business operating segment is presented below: Consumer Banking The Consumer Banking segment serves consumer customers and small businesses, offering traditional banking products and services including deposits, mortgage and home equity lending, credit cards, small business loans, education loans, point-of-sale finance loans, and wealth management and investment services. Citizens Private Bank integrates wealth management and banking services to serve high- and ultra-high-net-worth individuals and families, as well as businesses. The segment’s distribution channels include a branch network, ATMs and a workforce of experienced specialists covering lending, savings and investment needs as well as a broad range of small business products and services. The Company’s Consumer Banking value proposition is based on providing simple, easy to understand product offerings and a convenient banking experience with a more personalized approach. Commercial Banking The Commercial Banking segment primarily serves companies and institutions and strives to be a trusted advisor to its clients and preferred provider for their banking needs. A broad complement of financial products and solutions are offered, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as syndicated loans, corporate finance, mergers and acquisitions, and debt and equity capital markets capabilities. The segment focuses on middle-market companies, large corporations and institutions and has dedicated teams with industry and product expertise in Aerospace, Defense and Government Services, Communications, Transportation and Logistics, Food and Restaurants, Human Capital Management, and Gaming. While the segment’s business development efforts are predominantly focused in the Company’s footprint, some of its specialized industry businesses also operate on a national basis. A key component of Commercial Banking’s growth strategy is to present clients with ideas that help their businesses thrive and, in doing so, expand the breadth and depth of our banking relationship with them. Non-Core The Non-Core segment includes the Company’s indirect auto and certain purchased consumer loan portfolios that the Company discontinued the origination of in 2023 as part of its balance sheet optimization strategy. These portfolios were transferred from the Consumer Banking segment into this segment during 2023. Non-segment Operations Other Non-segment operations are classified as Other and include assets, liabilities, capital, revenues, provision (benefit) for credit losses, expenses and income tax expense not attributed to the Company’s Consumer Banking, Commercial Banking, or Non-Core segments as well as treasury and community development. Management accounting practices utilized by the Company to measure the performance and produce the results of its segments include the following: Funds Transfer Pricing The Company’s FTP, a component of net interest income, ensures consistent business segment pricing behavior by removing interest rate risk from business performance. This risk is centrally managed within the Treasury function and reported in Other non-segment operations. Business operating segments are provided an interest credit for funding it generates and an interest charge for assets it holds. The sum of interest income/expense and FTP charges/credits for each business operating segment is its designated net interest income. The offset to FTP charges and credits is recorded in Other non-segment operations. The Company employs a matched maturity FTP methodology for the Consumer Banking and Commercial Banking business operating segments with rates based on a product’s repricing frequency and interest sensitivity, as well as other factors. The FTP charge for the Non-Core business operating segment is based on an implied reference pool of high-cost funding sources. This method applies a waterfall marginal funding approach referencing the Company’s secured borrowings collateralized by auto loans, FHLB advances, and various other higher-cost deposit sources required to fully debt-fund the assets. Provision for credit losses The provision for credit losses for each business operating segment is based on actual net charge-offs recognized by the business operating segment. The difference between the consolidated provision for credit losses and total net charge-offs for all business operating segments is reflected in Other non-segment operations. Income taxes Income taxes are assessed to each business operating segment at a standard tax rate with the residual tax expense or benefit to arrive at the consolidated effective tax rate included in Other non-segment operations. Expenses Noninterest expenses incurred by centrally-managed operations or business lines that directly support the operations of another business line are charged to the applicable business line based on its utilization of those services. Goodwill Goodwill is allocated to the Consumer Banking and Commercial Banking business operating segments for impairment testing purposes. Substantially all revenues generated and long-lived assets held by the Company’s business operating segments are derived from customers that reside in the United States. No business operating segment earns revenue from a single external customer that represents ten percent or more of the Company’s total revenues. Year Ended December 31, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $4,565 $1,950 ($117) ($765) $5,633 Noninterest income 1,131 908 — 137 2,176 Total revenue 5,696 2,858 (117) (628) 7,809 Direct expenses (1)(2) 2,325 835 4 2,070 5,234 Indirect expenses (3) 1,353 406 94 (1,853) — Noninterest expense 3,678 1,241 98 217 5,234 Profit (loss) before provision (benefit) for credit losses 2,018 1,617 (215) (845) 2,575 Provision (benefit) for credit losses 331 353 61 (58) 687 Income (loss) before income tax expense (benefit) 1,687 1,264 (276) (787) 1,888 Income tax expense (benefit) 434 291 (70) (276) 379 Net income (loss) $1,253 $973 ($206) ($511) $1,509 Total average assets $75,037 $68,478 $8,942 $66,567 $219,024 (1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $113 million, $26 million and $312 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology. Year Ended December 31, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $4,187 $2,292 ($129) ($109) $6,241 Noninterest income 1,067 784 — 132 1,983 Total revenue 5,254 3,076 (129) 23 8,224 Direct expenses (1)(2) 2,244 857 13 2,393 5,507 Indirect expenses (3) 1,298 438 110 (1,846) — Noninterest expense 3,542 1,295 123 547 5,507 Profit (loss) before provision (benefit) for credit losses 1,712 1,781 (252) (524) 2,717 Provision (benefit) for credit losses 280 250 78 79 687 Income (loss) before income tax expense (benefit) 1,432 1,531 (330) (603) 2,030 Income tax expense (benefit) 373 378 (86) (243) 422 Net income (loss) $1,059 $1,153 ($244) ($360) $1,608 Total average assets $72,693 $76,028 $13,745 $59,755 $222,221 (1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $106 million, $30 million and $291 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology. Year Ended December 31, 2022 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $3,649 $2,103 $378 ($118) $6,012 Noninterest income 1,063 845 — 101 2,009 Total revenue 4,712 2,948 378 (17) 8,021 Direct expenses (1)(2) 2,103 820 23 1,946 4,892 Indirect expenses (3) 1,152 403 113 (1,668) — Noninterest expense 3,255 1,223 136 278 4,892 Profit (loss) before provision (benefit) for credit losses 1,457 1,725 242 (295) 3,129 Provision (benefit) for credit losses 174 46 52 202 474 Income (loss) before income tax expense (benefit) 1,283 1,679 190 (497) 2,655 Income tax expense (benefit) 328 375 48 (169) 582 Net income (loss) $955 $1,304 $142 ($328) $2,073 Total average assets $68,027 $74,919 $18,121 $53,994 $215,061 (1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $97 million, $27 million and $274 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology.

PARENT COMPANY FINANCIALS

PARENT COMPANY FINANCIALS	12 Months Ended
	Dec. 31, 2024
Condensed Financial Information Disclosure [Abstract]
PARENT COMPANY FINANCIALS	NOTE 27 - PARENT COMPANY FINANCIALS Condensed Balance Sheets (dollars in millions) December 31, 2024 December 31, 2023 ASSETS: Cash and due from banks $2,658 $2,864 Loans and advances to: Bank subsidiary 3,326 1,152 Nonbank subsidiaries 150 154 Investments in subsidiaries: Bank subsidiary 24,389 23,289 Nonbank subsidiaries 334 291 Other assets 237 194 Total assets $31,094 $27,944 LIABILITIES: Long-term borrowed funds $6,480 $3,344 Other liabilities 360 258 Total liabilities 6,840 3,602 Total stockholders’ equity 24,254 24,342 Total liabilities and stockholders’ equity $31,094 $27,944 Condensed Statements of Operations Year Ended December 31, (dollars in millions) 2024 2023 2022 OPERATING INCOME: Income from bank subsidiaries, excluding equity in undistributed income: Dividends $625 $2,875 $450 Interest 139 43 39 Management and service fees 67 69 69 Income from nonbank subsidiaries, excluding equity in undistributed income: Dividends — — 43 Interest 9 8 3 All other operating income 1 1 1 Total operating income 841 2,996 605 OPERATING EXPENSE: Salaries and employee benefits 36 39 43 Interest expense 263 129 125 All other expenses 32 31 28 Total operating expense 331 199 196 Income (loss) before taxes and undistributed income 510 2,797 409 Income tax expense (benefit) (24) (13) (13) Income before undistributed income of subsidiaries 534 2,810 422 Equity in undistributed income (losses) of subsidiaries: Bank 939 (1,163) 1,724 Nonbank 36 (39) (73) Net income $1,509 $1,608 $2,073 Total other comprehensive income (loss), net of income taxes (1) 163 802 (3,895) Total comprehensive income (loss) $1,672 $2,410 ($1,822) (1) See Consolidated Statements of Comprehensive Income for comprehensive income (loss) detail. In accordance with federal and state banking regulations, dividends paid by CBNA to the Company are subject to certain limitations. See Note 25 for more information. Also, see Note 17 for more information regarding the Company’s common and preferred stock dividends. Condensed Cash Flow Statements Year Ended December 31, (dollars in millions) 2024 2023 2022 OPERATING ACTIVITIES Net income $1,509 $1,608 $2,073 Adjustments to reconcile net income to net change due to operating activities: Deferred income tax expense (benefit) (10) (4) (11) Equity in undistributed (income) losses of subsidiaries (975) 1,202 (1,651) Other, net 108 96 92 Net increase (decrease) in other liabilities 92 (17) (7) Net (increase) decrease in other assets (84) 17 (44) Net change due to operating activities 640 2,902 452 INVESTING ACTIVITIES Investments in and advances to subsidiaries (2,249) (76) (156) Repayment of investments in and advances to subsidiaries 120 30 121 Acquisitions, net of cash acquired — — (23) Other investing, net 2 — (1) Net change due to investing activities (2,127) (46) (59) FINANCING ACTIVITIES Proceeds from issuance of long-term borrowed funds 3,231 — 414 Repayments of long-term borrowed funds (107) — (182) Treasury stock purchased (1,050) (906) (153) Net proceeds from issuance of preferred stock 392 — — Redemption of preferred stock (300) — — Dividends paid to common stockholders (769) (808) (779) Dividends paid to preferred stockholders (134) (120) (113) Other financing, net 18 21 (25) Net change due to financing activities 1,281 (1,813) (838) Net change in cash and due from banks (206) 1,043 (445) Cash and due from banks at beginning of year 2,864 1,821 2,266 Cash and due from banks at end of year $2,658 $2,864 $1,821

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Pay vs Performance Disclosure
Net income	$ 1,509	$ 1,608	$ 2,073

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Dec. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Insider Trading Policies and Pr

Insider Trading Policies and Procedures	12 Months Ended
	Dec. 31, 2024
Insider Trading Policies and Procedures [Line Items]
Insider Trading Policies and Procedures Adopted	true

Cybersecurity Risk Management a

Cybersecurity Risk Management and Strategy Disclosure	12 Months Ended
	Dec. 31, 2024
Cybersecurity Risk Management, Strategy, and Governance [Line Items]
Cybersecurity Risk Management Processes for Assessing, Identifying, and Managing Threats [Text Block]	The Company’s Cybersecurity Program (“CSP”) drives an end-to-end, continuous process that protects our customers, colleagues, assets, premises, systems, and information (electronic and non-electronic), and is designed to ensure compliance with current and emerging federal and state laws and regulations. The CSP is designed to ensure the effective implementation of the Corporate Security and Resilience Operating Model across all business lines of the Company and is under the supervision of the Chief Security Officer (“CSO”). Operational Risk Management coordinates the development, maintenance, and day-to-day oversight of the Company’s Enterprise Risk Management Governance Framework (“the Framework”), which defines an integrated enterprise-wide approach to risk management. This centrally managed program is designed to ensure that all business lines play a role in the successful implementation of the CSP. The CSP aligns with the Framework, enabling the CSO to provide risk oversight to and drive accountability from the business lines. The CSP is designed to assess and mitigate threats and risks to the Company. New and emerging threats are assessed through an intelligence lifecycle, which includes threat modeling. In addition, risk assessment processes drive risk identification and measurement related to security. Once risks are identified and measured, the Framework is leveraged to track and mitigate them. Control testing is utilized to demonstrate that risks are managed effectively, identify gaps in expected control operation, and develop appropriate remediation plans, in order to manage risk to the Company within tolerable limits. As part of the Company’s Third Party Risk Management Program and in support of the CSP, reviews for cybersecurity, business continuity, fraud, and other policy-related topics are performed for the onboarding of new vendors and ongoing monitoring of existing vendors. Ratings assigned to a vendor determine review frequency and scope. Results are reported to key stakeholders and identified issues are tracked and monitored. The Company regularly reviews the nature of its business activities and modifies the CSP as appropriate. Many of the elements of the CSP are cyber defense related and are in place to reduce our risk to a wide range of potential cyber threats that may target our assets and information daily. The effectiveness of the CSP is assessed and measured periodically by various lines of defense within the Company and is conducted primarily through risk assessments, assurance testing, and an independent audit. External organizations are also routinely engaged to assess our CSP and test our perimeter defenses. The effectiveness of the CSP is reported periodically to the appropriate governance committees.
Cybersecurity Risk Management Processes Integrated [Flag]	true
Cybersecurity Risk Management Processes Integrated [Text Block]	Risk Management coordinates the development, maintenance, and day-to-day oversight of the Company’s Enterprise Risk Management Governance Framework (“the Framework”), which defines an integrated enterprise-wide approach to risk management. This centrally managed program is designed to ensure that all business lines play a role in the successful implementation of the CSP. The CSP aligns with the Framework, enabling the CSO to provide risk oversight to and drive accountability from the business lines. The CSP is designed to assess and mitigate threats and risks to the Company. New and emerging threats are assessed through an intelligence lifecycle, which includes threat modeling. In addition, risk assessment processes drive risk identification and measurement related to security. Once risks are identified and measured, the Framework is leveraged to track and mitigate them. Control testing is utilized to demonstrate that risks are managed effectively, identify gaps in expected control operation, and develop appropriate remediation plans, in order to manage risk to the Company within tolerable limits.
Cybersecurity Risk Management Third Party Engaged [Flag]	true
Cybersecurity Risk Third Party Oversight and Identification Processes [Flag]	true
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Flag]	false
Cybersecurity Risk Board of Directors Oversight [Text Block]	Under the guidance of our CSO, we maintain a comprehensive CSP designed to protect our employees, customers, assets, premises, systems, and information against unauthorized access, misuse, alteration, or destruction that could result in substantial harm or inconvenience to our customers, and loss or reputational damage. The CSP incorporates all of our security policies and covers the core elements of access control, infrastructure security, cybersecurity event and incident management, data protection, third-party vendor cyber risk oversight, and training and awareness. Independent assessment and benchmarking of the CSP are regularly completed, and the CSP is reviewed and assessed by federal regulators. While we look to numerous frameworks to ensure the CSP is maintained in line with regulatory expectations and industry best practices, the National Institute of Standards and Technology cybersecurity framework is the primary standard against which we benchmark ourselves. Both the Risk and Audit Committees of our Board have oversight of the management of our cybersecurity risk. The Audit Committee is responsible for overseeing the CSP under its risk oversight responsibilities as it relates to financial controls. The Risk Committee is responsible for oversight of the management of cybersecurity risk consistent with the Framework. The CSP is presented by the CSO to the Risk Committee annually for approval in conjunction with an annual cybersecurity briefing. This briefing provides an overall assessment of the effectiveness of the CSP and an outlook for the upcoming year. In addition to the annual cybersecurity briefing, the CSO provides updates on cybersecurity to the Risk Committee at each of its meetings. The Audit Committee and Board also receive regular cybersecurity updates as part of the reporting provided by the Technology/Cyber Oversight Committee, a management committee chaired by the CEO which provides executive oversight, guidance and transparency to key transformative initiatives designed to enhance our technology stability, cyber defenses and risk management capabilities. Further, to ensure the Board maintains the appropriate knowledge for providing effective oversight, it is provided with relevant cybersecurity training on an annual basis, with any additional training provided as requested.
Cybersecurity Risk Board Committee or Subcommittee Responsible for Oversight [Text Block]	Risk and Audit Committees
Cybersecurity Risk Process for Informing Board Committee or Subcommittee Responsible for Oversight [Text Block]	The CSP is presented by the CSO to the Risk Committee annually for approval in conjunction with an annual cybersecurity briefing.
Cybersecurity Risk Role of Management [Text Block]	Under the guidance of our CSO, we maintain a comprehensive CSP designed to protect our employees, customers, assets, premises, systems, and information against unauthorized access, misuse, alteration, or destruction that could result in substantial harm or inconvenience to our customers, and loss or reputational damage. The CSP incorporates all of our security policies and covers the core elements of access control, infrastructure security, cybersecurity event and incident management, data protection, third-party vendor cyber risk oversight, and training and awareness. Independent assessment and benchmarking of the CSP are regularly completed, and the CSP is reviewed and assessed by federal regulators. While we look to numerous frameworks to ensure the CSP is maintained in line with regulatory expectations and industry best practices, the National Institute of Standards and Technology cybersecurity framework is the primary standard against which we benchmark ourselves.
Cybersecurity Risk Management Positions or Committees Responsible [Flag]	true
Cybersecurity Risk Management Positions or Committees Responsible [Text Block]	Under the guidance of our CSO, we maintain a comprehensive CSP designed to protect our employees, customers, assets, premises, systems, and information against unauthorized access, misuse, alteration, or destruction that could result in substantial harm or inconvenience to our customers, and loss or reputational damage.
Cybersecurity Risk Process for Informing Management or Committees Responsible [Text Block]	In addition to the annual cybersecurity briefing, the CSO provides updates on cybersecurity to the Risk Committee at each of its meetings. The Audit Committee and Board also receive regular cybersecurity updates as part of the reporting provided by the Technology/Cyber Oversight Committee, a management committee chaired by the CEO which provides executive oversight, guidance and transparency to key transformative initiatives designed to enhance our technology stability, cyber defenses and risk management capabilities. Further, to ensure the Board maintains the appropriate knowledge for providing effective oversight, it is provided with relevant cybersecurity training on an annual basis, with any additional training provided as requested.
Cybersecurity Risk Management Positions or Committees Responsible Report to Board [Flag]	true

SIGNIFICANT ACCOUNTING POLICI_2

SIGNIFICANT ACCOUNTING POLICIES (Policies)	12 Months Ended
	Dec. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	The Consolidated Financial Statements include the accounts of the Parent Company and its subsidiaries, including VIEs in which the Company is a primary beneficiary, and are prepared in accordance with GAAP. Investments in VIEs in which the Company does not have the ability to exercise significant influence are not consolidated. All intercompany transactions and balances have been eliminated in consolidation.
Goodwill	During 2024, the Company voluntarily changed its annual goodwill impairment assessment date from October 31st to October 1st to better align its testing procedures with its annual financial planning process and year-end reporting schedule. Less than 12 months elapsed between the Company’s previous annual assessment as of October 31, 2023, and the annual assessment performed as of October 1, 2024. This change in accounting principle did not result in any delay, acceleration or avoidance of a goodwill impairment charge. The Company continuously monitors each reporting unit for triggering events for the purpose of goodwill impairment testing. Goodwill is the purchase premium associated with the acquisition of a business and is assigned to the Company’s reporting units at the acquisition date. A reporting unit is a business operating segment or a component of a business operating segment. The Company has identified and assigned goodwill to two reporting units, Consumer Banking and Commercial Banking, based upon reviews of the structure of the Company’s executive team and supporting functions, resource allocations and financial reporting processes. Goodwill no longer retains its association with a particular acquisition once assigned to a reporting unit, and all of the activities within a reporting unit, whether acquired or organically grown, are available to support the value of the goodwill. Goodwill is subject to an annual impairment test and not amortized. Goodwill is reviewed for impairment annually as of October 1 st and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. The Company has the option to perform a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. If it is more likely than not that the fair value exceeds the carrying value, then no further testing is necessary; otherwise, a quantitative assessment of goodwill must be performed. The Company may elect to bypass the qualitative assessment and perform a quantitative assessment, which is used to identify potential impairment and involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, applicable goodwill is deemed not to be impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds fair value, an impairment loss is recognized for the excess, establishing a new basis in the goodwill, and cannot exceed the amount of goodwill assigned to the reporting unit. Subsequent reversal of goodwill impairment losses is not permitted. The fair value of the Company’s reporting units is determined using a combination of income and market-based approaches. The Company relies on several assumptions to estimate the fair value of its reporting units under the income-based approach including discount rate, projected loan losses, income tax and capital retention rates. The Company performed a quantitative goodwill impairment assessment during the year ended December 31, 2024 as part of its annual impairment assessment. Based on this quantitative assessment, the Company concluded that the estimated fair value of the Consumer Banking and Commercial Banking reporting units exceeded their carrying value; therefore, the Company determined that there was no impairment to the carrying value of its goodwill as of December 31, 2024.
Use of Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change include the determination of the ACL, fair value measurements and the evaluation and measurement of goodwill impairment.
Cash and Cash Equivalents	For the purpose of reporting cash flows, cash and cash equivalents have original maturities of three months or less and include cash and due from banks and interest-bearing cash and due from banks. The Company had no material restrictions on the use or availability of its cash as of December 31, 2024 or 2023.
Securities	Investments include debt, equity and other securities. The Company classifies debt securities as AFS, HTM, or trading based on management’s intent to hold to maturity at the time of purchase. Management reserves the right to change the initial classification of a security based on its intent to hold to maturity or as permitted by periodic changes in accounting guidance. Equity securities are recorded at fair value or at cost if there is not a readily determinable fair value. Debt securities that will be held for indefinite periods of time and may be sold in response to changes in liquidity, interest rates or prepayment risk, among other factors, are classified as AFS and reported at fair value, with unrealized gains and losses, net of taxes, reported in AOCI. Gains and losses on the sale of AFS securities are recognized in noninterest income in the Consolidated Statements of Operations and are computed using the specific identification method. Debt securities for which the Company has the ability and intent to hold to maturity are classified as HTM and reported at amortized cost. Transfers of debt securities to the HTM classification are recognized at fair value at the date of transfer. Interest income for AFS and HTM debt securities is recorded on the accrual basis, including the amortization of premiums and the accretion of discounts, utilizing the effective interest method over the estimated lives of the individual securities. The Company uses actual prepayment experience and estimates of future prepayments to determine the constant effective yield necessary to apply the effective interest method of income recognition. Estimates of future prepayments are based on the underlying collateral characteristics of each security and are derived from market sources. Judgment is involved in making determinations about prepayment expectations and in changing those expectations in response to changes in interest rates and macroeconomic conditions. Securities classified as trading are held principally for sale in the near-term and carried at fair value, with changes in fair value recognized in earnings. Realized and unrealized gains and losses on such securities are reported in noninterest income in the Consolidated Statements of Operations. Equity securities primarily consist of FHLB and FRB stock carried at cost and money market mutual fund investments held by the Company’s broker-dealers carried at fair value with changes in fair value recognized in noninterest income. Equity securities are recorded in other assets on the Consolidated Balance Sheets, with those carried at cost reviewed at least annually for impairment. Valuation adjustments, to the extent necessary, are reported in noninterest income in the Consolidated Statements of Operations. Impairment Upon purchase, and at each subsequent measurement date, the Company is required to evaluate HTM securities for risk of loss over their life and establish an associated reserve, if necessary. Recognition of a reserve for expected credit losses is not required if the Company does not expect to realize a loss (commonly referred to as “zero expected credit losses”). The Company evaluated its existing HTM portfolio as of December 31, 2024 and concluded that 95% of HTM securities met the zero expected credit loss criteria and, therefore, no ACL was recognized. Lifetime expected credit losses on the remainder of the HTM portfolio were determined to be insignificant based on the modeling of the Company’s credit loss position in the securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at December 31, 2024. AFS debt securities are reviewed for impairment at the individual security level on a quarterly basis, or more frequently if a potential loss triggering event occurs. The initial indicator of impairment for AFS debt securities is a decline in fair value below its amortized cost basis. An impairment loss is recognized for any security that has declined in fair value below its amortized cost basis if management has the intent to sell the security or if it is more likely than not it will be required to sell the security before recovery of its amortized cost basis. Estimating the recovery of the amortized cost basis of a debt security is based on an assessment of the present value of the cash flows expected to be collected, discounted at the security’s original effective yield. If the present value of the cash flows is less than the amortized cost basis then impairment equal to the shortfall in cash flows has occurred and the Company must evaluate whether the impairment is attributable to credit-related factors. If credit-related factors exist, a credit-related impairment has occurred regardless of the Company’s intent to hold the security until it recovers. The credit-related portion of impairment is recognized as provision expense through the establishment of an allowance for AFS securities, to the extent the allowance does not reduce the carrying value of the AFS security below its current fair value. The remaining non-credit related portion of impairment is recognized in OCI. Improvement in credit losses in subsequent periods results in a reversal of the allowance for AFS securities and a corresponding decrease to provision expense, to the extent the allowance does not become negative. Accrued interest receivable on AFS debt securities is excluded from the balances used to calculate the allowance for AFS securities. All accrued and uncollected interest is immediately reversed against interest income when it is deemed uncollectible.
Loans and Leases	Loans are classified as held for investment when management has the intent and ability to hold the loan for the foreseeable future, or until maturity or payoff. Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans. Deferred loan origination fees and costs and premiums and discounts on purchased loans are amortized as an adjustment of yield over the life of the loan using the effective interest method. Unamortized amounts that remain when a loan is prepaid or sold are recorded as interest income or gain (loss) on sale, respectively. Credit card receivables include billed and uncollected interest and fees. Interest income on loans is determined using the effective interest method, which calculates periodic interest income at a constant effective yield on the net investment in the loan, providing a constant rate of return over the loan term. Loans accounted for using the fair value option are measured at fair value with corresponding changes reported in mortgage banking fees and capital markets fees, respectively, in the Consolidated Statements of Operations for residential mortgage LHFS and commercial LHFS. Commitment fees for loans that are likely to be drawn down, along with other credit-related fees, are deferred and recognized as an adjustment to the effective interest rate over the loan term. Commitment fees are recognized over the commitment period on a straight-line basis if it is unlikely that a loan will be drawn down and are reported in letter of credit and loan fees in the Consolidated Statements of Operations. Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail with the following classes: commercial and industrial, commercial real estate, residential mortgages, home equity, automobile, education and other retail. three A lessee is evaluated from a credit perspective using the same underwriting standards and procedures for a loan borrower. A lessee is expected to make rental payments based on its cash flows and the viability of its operations. Leases are not typically evaluated as collateral-based transactions and, therefore, the lessee’s overall financial strength is the most important credit evaluation factor.
Allowance for Credit Losses and Nonaccrual and Past Due Assets	The Company’s estimate of expected credit losses in its loan and lease portfolios is recorded in the ACL and considers extensive historical loss experience, including the impact of loss mitigation and restructuring programs that the Company offers to borrowers experiencing financial difficulty, as well as projected loss severity as a result of loan default. The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of a loan or lease and on unfunded lending commitments. The determination of the ACL is based on periodic evaluation of loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable. A number of relevant underlying factors, including key assumptions and the evaluation of quantitative and qualitative information, are considered. Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year reversion period to historical credit loss information. The evaluation of quantitative and qualitative information is performed by assessing groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are generally grouped by product type and are assessed for credit losses using econometric models. The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD for commercial loans, timing and amount of expected draws for unfunded lending commitments, and FICO, LTV, and term for retail loans. The mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amount and timing of expected future cash flows, and factors specific to commercial credits such as competition, business and management performance are also considered. Forward-looking economic assumptions include real GDP, unemployment rate, interest rate curve, and changes in collateral values. This data is accumulated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. Historical information, such as financial statements for commercial customers or consumer credit ratings, may not be as relevant in estimating future expected losses as forecasted inputs to the models during volatile economic time periods. The ACL may also be affected by a variety of qualitative factors that the Company considers that are not measured in the statistical procedures including uncertainty related to economic forecasts, loan growth, backtesting results, regional geographic concentrations, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further affected by sensitivity analysis for certain industry sectors or loan classes, including CRE office. The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are determined and applied across the portfolio. Certain loan portfolios don’t require an econometric model to calculate expected credit losses. Approaches that are less data intensive and non-modeled are utilized to estimate credit losses for these portfolios, as they are considered more efficient and practical for portfolios that have outstanding balances that are not material (e.g., runoff or closed portfolios, new products or products that are not significant to the Company’s overall credit risk exposure). Loans and leases that do not share similar risk characteristics are individually assessed for expected credit losses. Nonaccrual commercial and industrial, and commercial real estate loans with an outstanding balance of $5 million or greater are assessed on an individual basis. Generally, measurement of the ACL on an individual loan or lease is the present value of its future cash flows or the fair value of its underlying collateral, if the loan or lease is collateral dependent. A loan is considered to be collateral dependent when repayment of the loan is expected to be provided substantially through the operation or sale of the underlying collateral, rather than by cash flows from the borrower’s operations, income or other resources. Generally, this occurs when cash flows to repay the loan from all other available sources, including guarantors, are expected to be no more than nominal. Loans that are deemed to be collateral dependent are written down to fair value, less costs to sell, as of the evaluation date and are reassessed each subsequent period, which may result in an increase or decrease to the ACL based on the corresponding change in the fair value of the collateral during the period. Any decrease to the ACL would be limited to the amount previously written off for a given loan or lease. Collateral values for residential mortgage and home equity loans are based on appraisals, which are updated every 90 days at a minimum, less estimated costs to sell. At December 31, 2024 and 2023, the Company had collateral-dependent residential mortgage and home equity loans totaling $372 million and $556 million, respectively. The amortized cost basis of mortgage loans collateralized by residential real estate for which formal foreclosure proceedings were in-process was $295 million and $336 million as of December 31, 2024 and 2023, respectively. Commercial loans are secured by various types of collateral, including real estate, inventory, equipment, accounts receivable, securities and cash, among others. Collateral values are generally based on appraisals for commercial real estate loans, which are updated based on management judgment on a case-by-case basis. At December 31, 2024 and 2023, the Company had collateral-dependent commercial loans totaling $607 million and $233 million, respectively. Expected recoveries are considered in management’s estimate of the ACL and may result in a reduction to the ACL balance. A negative ACL for a collateral dependent loan exists if the fair value of the collateral increases in a subsequent reporting period and cannot exceed the total amount previously charged off. Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. The Company estimates expected credit losses associated with off-balance sheet financial instruments such as standby letters of credit, financial guarantees and unfunded loan commitments that are not unconditionally cancellable. Off-balance sheet financial instruments are subject to individual reviews and are analyzed and segregated by risk according to the Company’s internal risk rating scale. These risk classifications, in conjunction with historical loss experience, current and future economic conditions, timing and amount of expected draws, and performance trends within specific portfolio segments, are considered to estimate the allowance for unfunded lending commitments. The Company does not recognize a reserve for future draws from credit lines that are unconditionally cancellable (e.g., credit cards). The ALLL and the allowance for unfunded lending commitments are reported in the allowance for loan and lease losses and other liabilities, respectively, in the Consolidated Balance Sheets. The provision for credit losses related to loan and lease portfolios and unfunded lending commitments is reported in provision (benefit) for credit losses in the Consolidated Statements of Operations. Nonaccrual loans and leases are those on which accrual of interest is suspended. Loans, other than certain retail loans insured by U.S. government agencies, are placed on nonaccrual status when full payment of principal and interest is in doubt, unless the loan is both well-secured and in the process of collection. When a loan is placed on nonaccrual status the accrued interest receivable is reversed against interest income and the amortization of any net deferred fees is suspended. Interest collected on nonaccrual loans and leases for which the ultimate collectability of principal is uncertain are generally applied to reduce the carrying value of the asset first. Otherwise, interest income may be recognized to the extent of the cash received if the loan is deemed fully collectible. A loan or lease may be returned to accrual status if: • no principal and interest payments are due and unpaid, and repayment of the remaining contractual principal and interest is expected; • the loan or lease has otherwise become well-secured and in the process of collection; or • the borrower has made regularly scheduled payments in full for the prior six months and it is reasonably assured that the loan or lease will be brought current within a reasonable period. Upon return to accrual status, interest payments received and applied to the carrying value of a loan or lease while on nonaccrual status are accreted into interest income over the remaining life of the loan or lease using the effective interest method. Commercial and industrial loans and commercial real estate loans are generally placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Some of these loans may remain on accrual status when contractually past due 90 days or more if management considers the loan collectible. Residential mortgages are generally placed on nonaccrual status when past due 120 days, or sooner if determined to be collateral dependent, unless repayment of the loan is fully or partially guaranteed by the FHA, VA or USDA. Credit card balances are placed on nonaccrual status when past due 90 days or more and are restored to accrual status if they subsequently become less than 90 days past due. All other retail loans are generally placed on nonaccrual status when past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Loans less than 90 days past due may be placed on nonaccrual status due to the death of the borrower, fraud or bankruptcy.
Loan Charge-Offs	Loan Charge-Offs Commercial loans are charged-off when available information indicates that a loan, or portion thereof, is determined to be uncollectible. The determination of whether to recognize a charge-off involves many factors, including the prioritization of the Company’s claim in bankruptcy, workout/restructuring expectations of the loan and valuation of the borrower’s equity or loan collateral. Retail loans are generally charged-off or written down to the net realizable value of the underlying collateral, with an offset to the ALLL, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate, credit card and unsecured open-end loans are generally charged-off in the month when the account becomes 180 days past due. Auto, education and unsecured closed-end loans are generally charged off in the month when the account becomes 120 days past due. Certain retail loans will be charged-off or written down to their net realizable value earlier in the following circumstances: • FDMs that are determined to be collateral dependent. • Loans to borrowers who have experienced an event (e.g., bankruptcy) that suggests a loss is either known or highly certain. ◦ Residential real estate and auto loans are written down to fair value less costs to sell within 60 days of receiving notification of the bankruptcy filing, unless repayment is likely to occur, or when the loan subsequently becomes 60 days past due. ◦ Credit card loans are fully charged-off within 60 days of receiving notification of the bankruptcy filing or other event. ◦ Education loans are generally charged-off when the loan becomes 60 days past due after receiving notification of a bankruptcy. • Auto loans are written down to fair value less costs to sell upon repossession of the collateral.
Credit Quality Indicators	The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year and defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. Renewals are categorized as new credit decisions and reflect the renewal date as the vintage date, except for renewals of loans modified for borrowers experiencing financial difficulty, or FDMs, which are presented in the original vintage. The Company utilizes internal risk ratings to monitor credit quality for commercial loans and leases. These ratings are assigned at loan origination and are reevaluated utilizing a risk-based approach annually, at a minimum, or any time management becomes aware of information affecting a borrower’s ability to fulfill their obligations. This process considers both quantitative and qualitative factors. The following categories are utilized to develop the ACL: • Pass - includes obligations where the probability of default is considered low and repayment in full is expected in accordance with the contractual loan terms; • Special Mention - includes obligations that have potential weakness that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date; • Substandard Accrual - includes obligations that have well-defined weaknesses that could hinder normal repayment or collection of the debt, but are currently performing; • Nonaccrual - includes obligations where management has determined that full payment of principal and interest is in doubt. For more information on nonaccrual loans and leases see “Nonaccrual and Past Due Assets” below. For commercial and industrial loans, the performance of the borrower is monitored in a disciplined and regular manner based upon the level of credit risk inherent in the loan. An internal risk rating is assigned reflecting the borrower’s PD and LGD to evaluate the level of credit risk. This two-dimensional credit risk rating methodology provides granularity in the risk monitoring process. These ratings are generally reviewed at least annually. The combination of the PD and LGD assigned ratings, which reflect credit quality characteristics as of the reporting date and are used as inputs into the loss forecasting process, capture both the expectation of default and loss severity in the event of default. Each loan is periodically reviewed by management based on the amount of the lending arrangement and risk rating assessment, with priority given to those loans which are perceived to be of higher risk, or loans for which credit quality is weakening (e.g., payment delinquency). Loans are proactively managed by utilizing various procedures that are customized to the risk of a given loan, including ongoing outreach to the borrower, assessment of the borrower’s financial condition and appraisal of the collateral. Credit risk associated with CRE loans is managed similar to commercial and industrial loans by evaluating PD and LGD. Risks associated with CRE activities are typically correlated to the loan structure, collateral location, project progress and business environment. As a result, these attributes are monitored and utilized in assessing credit risk. Periodic reviews are also performed to assess market/geographic risk and business unit/industry risk, which may result in increased scrutiny on loans that are perceived to be of higher risk, had adverse changes in risk ratings and/or areas that concern management. These reviews are designed to assess risk and facilitate actions to mitigate such risks. Credit risk associated with leases is managed similar to commercial and industrial loans by evaluating PD and LGD. Reviews are generally performed annually based upon the dollar amount of the lease and the level of credit risk, and may be more frequent if circumstances warrant. The review process includes analysis of the following factors: equipment value/residual value, exposure levels, jurisdiction risk, industry risk, guarantor requirements, and regulatory compliance as applicable. Commercial loans with renewal terms in the original contract are recognized as current year originations upon renewal unless the loan automatically renewed without a new credit decision. The Company generally reserves the right to not renew the loan or lease until current underwriting is completed and approved.
Loan Modifications to Borrowers Experiencing Financial Difficulty	Loan modifications to borrowers experiencing financial difficulty, or FDMs, are evaluated to determine whether the modification should be accounted for as a new loan or a continuation of the existing loan. The existing loan is derecognized and the restructured loan is accounted for as a new loan if the effective yield on the restructured loan is at least equal to the effective yield for comparable loans with similar collection risk and the modification to the original loan is more than minor. Any unamortized fees and costs from the original loan are recognized in interest income when the new loan is granted. If a loan restructuring does not meet these conditions, the existing loan’s amortized cost basis is carried forward and the modified loan is accounted for as a continuation of the existing loan. FDMs are generally accounted for as a continuation of the existing loan given the terms are typically not at market rates. The Company offers loan modifications, characterized as FDMs, to retail and commercial borrowers experiencing financial difficulty as a result of its loss mitigation activities that may result in a payment delay, interest rate reduction, term extension, principal forgiveness, or combination thereof. Payment delays consist of modifications that result in a delay of contractual amounts due greater than three months over a rolling 12-month period. Term extensions consist of modifications that result in an extension of the contractual maturity date greater than three months or a significant deferral of principal payments relative to the total outstanding principal balance of the loan. Commercial loan modifications are offered on a case-by-case basis and generally include a payment delay, term extension and/or interest rate reduction. The Company does not typically offer principal forgiveness for commercial loans. Retail loan modifications are offered through structured loan modification programs, which are summarized below. • Forbearance programs provide borrowers experiencing some form of hardship a period of time during which their contractual payment obligations are suspended, resulting in a payment delay and/or term extension. • Other repayment plans are offered due to hardship and include an interest rate reduction and/or term extension designed to enable the borrower to return the loan to current status in an expeditious manner. • Settlement agreements may be executed with borrowers experiencing a long-term hardship or who are delinquent, resulting in principal forgiveness. Upon fulfillment of the terms of the settlement agreement, the unpaid principal amount is forgiven resulting in a charge-off of the outstanding principal balance. • Certain reorganization bankruptcy judgments may result in any one of the four modification types or some combination thereof. Retail and commercial loans whose contractual terms have been modified in a FDM and are current at the time of the modification may remain on accrual status if there is demonstrated performance prior to the modification and payment in full is expected under the modified terms. Cash receipts on nonaccrual impaired loans, including nonaccrual loans involved in FDMs, are generally applied to reduce the unpaid principal balance. Certain FDMs that are current in payment status are classified as nonaccrual in accordance with regulatory guidance. Nonaccrual FDMs that meet the guidelines above for accrual status can be returned to accruing if supported by a well-documented evaluation of the borrowers’ financial condition and the borrower has been current for at least six months.
Premises and Equipment	Premises and equipment are stated at cost, less accumulated depreciation and amortization, computed using the straight-line method over the estimated useful lives of the assets. Leasehold improvements are amortized over the life of the lease, including renewal options if exercise of those options is reasonably assured, or their estimated useful life, whichever is shorter. The cost of major additions and improvements to premises and equipment is capitalized. Repairs and maintenance and other costs that do not improve the property, extend the useful life or otherwise do not meet capitalization criteria are charged to expense as incurred. The Company evaluates premises and equipment for impairment when events or circumstances indicate that the carrying value of such assets may not be recoverable.
Software	Costs related to computer software developed or obtained for internal use are capitalized if the projects improve functionality and provide long-term future operational benefits. Capitalized costs are amortized using the straight-line method over the asset’s expected useful life, which is based on the basic pattern of consumption and economic benefits provided by the asset. The amortization of software commences when the asset, or identifiable component of the asset, is substantially complete and ready for its intended use. All other costs incurred in connection with an internal-use software project are expensed as incurred. Capitalized software is included in other assets in the Consolidated Balance Sheets.
Mortgage Banking	The Company sells residential mortgages into the secondary market and retains no beneficial interest in these sales, but may retain the servicing rights for the loans sold. The Company may exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review. Mortgage LHFS are accounted for at fair value, with changes in fair value and realized gains and losses on the sale of mortgage loans reported in mortgage banking fees in the Consolidated Statements of Operations. The Company recognizes the right to service residential mortgage loans for others, or MSRs, when purchased or when servicing is contractually separated from the underlying mortgage loans sold with servicing rights retained. MSRs are reported in other assets in the Consolidated Balance Sheets and are measured using the fair value method, with changes in fair value recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of residential mortgage loans related to our MSRs was $95.6 billion and $97.4 billion at December 31, 2024 and 2023, respectively. The Company manages the risk associated with changes in the value of the MSRs with an active economic hedging strategy, which includes the purchase of freestanding derivatives. The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.
Leases	The Company determines if an arrangement is a lease at inception and records a right-of-use asset and a corresponding lease liability. A right-of-use asset represents the value of the Company’s contractual right to use an underlying leased asset and a lease liability represents the Company’s contractual obligation to make payments on the same asset. Operating and finance lease right-of-use assets and liabilities are recognized at the commencement date based on the present value of the lease payments over the non-cancelable lease term. In instances where the lease does not specify an implicit rate, the Company utilizes an incremental borrowing rate based on information available at the lease commencement date to determine the present value of the lease payments. The Company evaluates right-of-use assets for impairment when events or changes in circumstances indicate that the carrying value of the asset may not be recoverable. The Company leases both equipment and real estate, including office and branch space, in the normal course of business. Lease terms predominantly range from one year to fifteen years and may include options to extend the lease, terminate the lease, or purchase the underlying asset at the end of the lease. Certain lease agreements include rental payments based on an index or are adjusted periodically for inflation. Lease components are accounted for as a single lease component when lease agreements contain lease and non-lease components and for certain real estate leases. Leases with an initial term of 12 months or less are not recorded in the Company’s Consolidated Balance Sheets and are recognized in occupancy expense in the Company’s Consolidated Statements of Operations on a straight-line basis over the lease term. The Company may also enter into subleases with third parties for certain leased real estate properties that are no longer occupied. Depreciation expense associated with operating lease assets is recorded on a straight-line basis over their estimated useful life and is included in other operating expense in the Consolidated Statements of Operations. Operating lease assets are reviewed for impairment on a periodic basis, with an impairment loss recognized in other operating expense if the carrying amount of the leased asset exceeds its fair value and is not recoverable. The carrying amount of a leased asset is not recoverable if its carrying value exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value of the asset.
Other Intangibles	Other intangible assets are recognized separately from goodwill if the asset arises as a result of contractual rights or if the asset is capable of being separated and sold, transferred or exchanged. These assets are amortized on a straight-line basis with the exception of core deposits, which are amortized using an accelerated methodology, and are subject to an annual impairment evaluation. Amortization expense is recorded in other operating expense in the Consolidated Statements of Operations.
Variable Interest Entities	, in the normal course of business, engages in a variety of activities with entities that are considered VIEs, as defined by GAAP, with its variable interest arising from contractual, ownership or other monetary interests in the entity. A VIE typically does not have sufficient equity at risk to finance its activities without additional subordinated financial support from other parties. The Company is the primary beneficiary of a VIE, and must consolidate it, if its variable interest provides it with the power to direct the activities that significantly impact the VIE and it has the right to receive benefits, or the obligation to absorb losses, that could potentially be significant to the VIE. Both qualitative and quantitative factors are considered regarding the nature, size and form of involvement with the VIE to determine whether or not a variable interest held is significant to the VIE. The Company assesses whether or not it is the primary beneficiary of a VIE on an ongoing basis. Transfers of financial assets in which the Company has not surrendered control over the transferred assets are accounted for as a secured borrowing with a pledge of collateral. Control is generally considered surrendered when 1) the transferred assets are legally isolated from the Company and its creditors, even in bankruptcy, 2) the transferee has the right to pledge or exchange the transferred assets it received, with no condition that constrains the transferee from taking advantage of this right or that provides more than a trivial benefit to the Company, and 3) the Company does not maintain effective control over the transferred financial assets. Judgment is required to assess whether the Company maintains effective control over transferred financial assets.
Derivatives	In the normal course of business, the Company enters into derivative transactions to meet the financing and hedging needs of its customers and reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes. The Company’s derivative instruments are reported at fair value in the Consolidated Balance Sheets as derivative assets and derivative liabilities. Certain derivatives are cleared through central clearing houses. Cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to central clearing houses that become our counterparty. OTC-cleared derivative instruments are typically settled in cash each day based on their value from the previous day. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 20. Derivative assets and liabilities are netted by counterparty in the Consolidated Balance Sheets if a “right of setoff” is established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that is pledged or received in accordance with a master netting agreement. The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer facilitation and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below: Derivatives Designated As Hedging Instruments The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. All hedging relationships are formally documented at inception, as well as risk management objectives and strategies for undertaking various accounting hedges. In addition, the effectiveness of hedge relationships is monitored during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on the hedge relationship and each relationship is monitored to ensure that management’s initial intent continues to be satisfied. Hedge accounting treatment is discontinued when the derivative is terminated or when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge. Changes in the fair value of a derivative are reflected in earnings after termination of the hedge relationship. Fair Value Hedges In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur. At December 31, 2024 and 2023, the Company has designated $4.7 billion and $4.0 billion, respectively, of interest rate swaps as fair value hedges of its fixed-rate prepayable AFS securities using the portfolio layer method. This approach allows the Company to designate as the hedged item a stated amount of the assets that are not expected to be affected by prepayments, defaults and other factors affecting the timing and amount of cash flows. The Company has also entered into fair value hedges to manage interest rate risk within its nonprepayable fixed-rate AFS securities and long-term borrowed funds portfolios. In a cash flow hedge the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from AOCI into earnings in the period during which the hedged item affects earnings. The Company has entered into interest rate swap agreements designed to hedge a portion of its floating-rate assets and liabilities. All of these swaps are deemed highly effective cash flow hedges. From time to time, the Company may also enter into certain interest rate option agreements that utilize interest rate floors and/or caps. Option premiums paid and received are excluded from the assessment of hedge effectiveness and are amortized over the life of the instruments. Residential MSRs are accounted for at fair value. Derivatives utilized to hedge the fair value of residential MSRs include interest rate futures, swaps, options, and forward contracts to purchase mortgage-backed securities. Gains and losses on residential MSRs and the related derivatives are reported in mortgage banking fees in the Consolidated Statements of Operations.
Employee Benefits	Costs under the Company’s Pension Plans are actuarially computed and include current service costs and amortization of prior service costs over the participants’ average future working lifetime. The actuarial cost method used in determining the net periodic benefit cost is the projected unit method. During 2024, lump sum payments made under a Citizens Non-Qualified Plan triggered settlement accounting. In accordance with the applicable accounting guidance for defined benefit plans, the Company performed a remeasurement of the plan and recognized a settlement loss.
Treasury Stock	The purchase of the Company’s common stock is recorded at cost. Upon retirement, or if subsequently reissued, treasury stock is reduced by the cost of such stock on a first-in, first-out basis with differences recorded in additional paid-in capital or retained earnings, as applicable.
Compensation Expense	The Company measures compensation expense related to stock awards based upon the fair value of the awards on the grant date, with adjustments made for forfeitures as they occur. The expense is charged to earnings on a straight-line basis over the requisite service period (i.e., vesting period) of the award. Compensation expense for performance-based stock awards is adjusted upward or downward based upon the probability of achievement of performance. Awards that continue to vest after retirement are expensed over the period of time from the grant date to the final vesting date or from the grant date to the date when an employee is retirement eligible, whichever is shorter. Awards granted to employees who are retirement eligible at the grant date are generally expensed immediately.
Fair Value Measurements	Residential Mortgage Loans Held for Sale The fair value of residential mortgage LHFS is derived from observable mortgage security prices and includes adjustments for loan servicing value, agency guarantee fees, and other loan level attributes which are observable in the marketplace. Credit risk does not have a significant impact on the valuation of these loans as they are sold shortly after origination. Residential mortgage LHFS are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these loans. Residential mortgage loans accounted for under the fair value option are initially measured at fair value when the financial asset is originated or purchased. Subsequent changes in fair value are recognized in mortgage banking fees in the Consolidated Statements of Operations. Interest income on residential mortgage loans held for sale is calculated based on the contractual interest rate of the loan and is recorded in interest income in the Consolidated Statements of Operations. Commercial Loans Held for Sale The fair value of commercial LHFS is estimated using observable prices of similar loans that transact in the marketplace. External pricing services that provide fair value estimates based on quotes from various dealers transacting in the market, sector curves or benchmarking techniques are also utilized. Commercial loans managed by the commercial secondary loan desk are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these loans. These commercial loans accounted for under the fair value option are initially measured at fair value when the financial asset is recognized. Subsequent changes in fair value are recognized in capital markets fees in the Consolidated Statements of Operations. Changes in the fair value of the commercial trading portfolio are due to changes in credit risk since the portfolio is comprised of floating-rate obligations only. These credit-related changes may include observed changes in overall credit spreads and/or changes to the creditworthiness of an individual borrower. Interest income on commercial LHFS is calculated based on the contractual interest rate of the loan and is recorded in interest income in the Consolidated Statements of Operations. Recurring Fair Value Measurements Fair value is measured using the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based upon quoted market prices in an active market, if available, or observable market-based inputs or independently sourced parameters if quoted prices are not available. Inputs may include prices for similar assets or liabilities, yield curves, interest rates, prepayment speeds, and foreign exchange rates. The Company carries certain assets and liabilities at fair value and has elected to account for its residential mortgage LHFS and loans managed by the commercial secondary loan trading desk at fair value. Assets and liabilities carried at fair value are classified in accordance with the three-level valuation hierarchy: • Level 1. Quoted prices (unadjusted) in active markets for identical assets or liabilities. • Level 2. Observable inputs other than Level 1 prices, such as quoted prices for similar instruments, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by market data for substantially the full term of the asset or liability. • Level 3. Unobservable inputs that are supported by little or no market information and that are significant to the fair value measurement. Classification in the hierarchy is based upon the lowest level input that is significant to the fair value measurement of the asset or liability. For instruments classified in Levels 1 and 2 where inputs are primarily based upon observable market data, there is less judgment applied in arriving at the fair value. For instruments classified in Level 3, management judgment is more significant due to the lack of observable market data. Fair value hierarchy classifications are reviewed and updated on a quarterly basis. Changes related to the observability of inputs in fair value measurements may result in a reclassification between the fair value hierarchy levels and are recognized based on period-end balances. A variety of valuation techniques are utilized to measure the Company’s assets and liabilities at fair value on a recurring basis, with those utilized for significant assets and liabilities presented below: Debt Securities Available for Sale AFS debt securities are classified as Level 1 in the fair value hierarchy if quoted prices in active markets are available. Classes of securities that are valued using this market approach include debt securities issued by the U.S. Treasury. The fair value of a security is estimated under the market or income approach using pricing models if quoted market prices are not available. These securities are classified as Level 2 since they trade in active markets and the inputs to their valuations are observable. The pricing models used to value securities generally commence with market prices, or rates, for similar instruments, with adjustments made based on the characteristics of the instrument being valued. These adjustments reflect assumptions made regarding the sensitivity of each security’s value to changes in interest rates and prepayment speeds. Classes of securities that are valued using this market approach include pooled mortgage “pass-through” securities, collateralized loan obligations, and other debt securities issued by U.S. GSEs and state and political subdivisions. The pricing models used to value securities under the income approach generally commence with the contractual cash flows of each security, with adjustments made based on forecasted prepayment speeds, default rates, and other market-observable information. The adjusted cash flows are then discounted at a rate derived from observed rates of return for comparable assets or liabilities that are traded in the market. Classes of instruments that are valued using this market approach include residential and commercial CMOs. A majority of the Company’s Level 1 and 2 debt securities are priced using an external pricing service. The pricing accuracy of this service is verified on a quarterly basis and involves the use of a secondary external vendor to provide valuations for the Company’s securities portfolio for comparison purposes. Any valuation discrepancies exceeding a certain threshold are researched and, if necessary, corroborated by an independent outside broker. In certain cases where there is limited activity or less transparency around inputs to the valuation model, securities are classified as Level 3. Mortgage Servicing Rights MSRs do not trade in an active market with readily observable prices and, therefore, are classified as Level 3 since their valuation utilizes significant unobservable inputs. The fair value is determined using a discounted cash flow model, which includes assumptions associated with weighted-average life, prepayment speed, and weighted-average option adjusted spread. The underlying assumptions and estimated values are corroborated by values received from independent third parties based on their review of the servicing portfolio and comparisons to market transactions. Refer to Note 8 for more information. Derivatives The Company’s interest rate derivatives are traded in OTC markets where quoted market prices are not readily available. Fair value is determined through models that primarily use market observable inputs, such as swap rates and yield curves. These pricing models determine the sum of each instrument’s fixed and variable cash flows, which are then discounted using an appropriate yield curve to arrive at the fair value of each derivative instrument. The pricing models do not contain a high level of subjectivity as the methodologies used do not require significant judgment. Certain adjustments to the modeled price that market participants would make when pricing each instrument are also considered, including a credit valuation adjustment that reflects the credit quality of the derivative counterparty. The effect of exposure to a particular counterparty’s credit is incorporated by netting their derivative contracts with the available collateral and calculating a credit valuation adjustment on the basis of the net position with the counterparty where permitted. This adjustment requires judgment on behalf of Company management; however, the total amount of this portfolio-level adjustment is not material to the total fair value of the interest rate derivative portfolio . Therefore, interest rate derivatives are classified as Level 2 in the fair value hierarchy. The fair value of commodity derivatives uses the mid-point of market observable quoted prices as an input into the fair value model. These observed market prices, combined with other market observed inputs to derive the fair value of the instrument, generally classifies the commodity derivative as a Level 2 instrument. The fair value of foreign exchange derivatives uses the mid-point of daily quoted currency spot prices. The valuation model estimates fair value based on these quoted prices along with interest rate yield curves and forward currency rates. Since all of these inputs are observable in the market, foreign exchange derivatives are classified as Level 2 in the fair value hierarchy. The fair value of TBA contracts is estimated using observable prices of similar loan pools that transact in the marketplace, as well as sector curves and benchmarking techniques. Therefore, TBA contracts are classified as Level 2 in the fair value hierarchy given the observable market inputs. Other contracts primarily consist of interest rate lock commitments, which are valued utilizing loan closing rate assumptions that are internally generated. These assumptions are a significant unobservable input and, therefore, interest rate lock commitments are classified as Level 3 in the fair value hierarchy. Equity Securities, at fair value The fair value of money market mutual fund investments is determined based on unadjusted quoted market prices and is considered a Level 1 fair value measurement. Short-Term Investments Short-term investments include corporate bonds and U.S. Treasury securities managed by the Company’s trading desks. U.S. Treasury securities are classified as Level 1 in the fair value hierarchy as quoted prices in active markets are readily available. The fair value of corporate bonds is estimated using a combination of direct market quotes for a particular bond, or a comparable bond if recent market data is not available, and a discounted cash flow model that incorporates certain credit attributes of the bond issuer. External pricing services are utilized to corroborate the fair value of corporate bonds, which may result in an adjustment to the underlying bond’s valuation if price differences exceed certain thresholds. Corporate bonds are classified as Level 2 in the fair value hierarchy given the observable market inputs utilized to value these instruments. Short-term investments are included in interest-bearing deposits in banks in the Consolidated Balance Sheets. Short-Term Borrowed Funds Short-term borrowed funds include short positions in corporate bonds held by the Company’s trading desks and are classified as Level 2 in the fair value hierarchy. See “Short-term investments” above for more information regarding the valuation techniques utilized to value corporate bonds. Other Liabilities Other liabilities include short positions in commercial LHFS managed by the Company’s commercial secondary loan desk and are classified as Level 2 in the fair value hierarchy. See “Commercial Loans Held for Sale” above for more information regarding the valuation techniques utilized to value commercial LHFS. Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. The following valuation techniques are utilized to measure significant assets for which the Company utilizes fair value on a nonrecurring basis: Collateral-Dependent Loans The carrying amount of collateral-dependent loans is compared to the appraised value of the collateral less costs to dispose, with any excess charged to the ALLL, and is classified as Level 2.
Revenue from Contract with Customer	Revenues from Contracts with Customers Revenue from contracts with customers is recognized based on the amount of consideration expected to be received upon the transfer of control of a good or service. The timing of recognition is dependent on whether a performance obligation is satisfied by transferring control of the product or service to a customer over time or at a point in time. Judgments made include the timing of when performance obligations are satisfied and determination of the transaction price. A description of the above components of revenue from contracts with customers is presented below: Service Charges and Fees Service charges and fees include fees earned from deposit products in lieu of compensating balances, service charges for deposit transactions performed by customers, and fees earned for cash management activities. Service charges on deposit products are recognized over the period in which the related service is provided and at a point in time upon completion of the requested service transaction. Fees on cash management products and servicing fees on loans sold without recognition of a servicing right are recognized over time as the services are provided. Card Fees Card fees include interchange income from credit and debit card transactions and are recognized upon settlement by the association network. Interchange rates are generally set by the association network based on purchase volume and other factors. Other card-related fees are recognized upon completion of the transaction. Costs related to card reward programs are recognized in current earnings as the rewards are earned by the customer and are presented as a reduction to card fees in the Consolidated Statements of Operations. Capital Markets Fees Capital markets fees include fees received from leading or participating in loan syndications, bond and equity underwriting services, and advisory fees. Loan syndication and underwriting fees are recognized as revenue when the Company has rendered all services to, and is entitled to collect the fee from, the borrower or the issuer, and there are no significant contingencies associated with the fee. Underwriting expenses passed through from the lead underwriter are recognized within other operating expense in the Consolidated Statements of Operations. Advisory fees for mergers and acquisitions are recognized over time, while valuation services and fairness opinions are recognized upon completion of the advisory service. Wealth Fees Wealth fees include fees from investment management and brokerage services. Fees from investment management services are based on asset market values and are recognized over the period in which the related service is provided. Brokerage services include custody fees, commission income, trailing commissions and other investment services. Custody fees are recognized on a monthly basis and commission income is recognized on trade date. Trailing commissions, such as 12b-1 fees, insurance renewal income, and income based on asset or investment levels in future periods are recognized when the asset balance is known, or the renewal occurs and the income is no longer constrained. For the years ended December 31, 2024, 2023 and 2022, the Company recognized trailing commissions of $16 million, $15 million and $15 million, respectively, related to ongoing commissions from previous investment sales. Fees from other investment services are recognized upon completion of the service. O ther Banking Fees Other banking fees include fees for various banking transactions such as letter of credit fees, foreign wire transfers and other services. These fees are recognized in a manner that reflects the timing of when transactions occur and as services are provided. Revenue from Other Sources Letter of Credit and Loan Fees Letter of credit and loan fees primarily include fees received from letter of credit agreements as well as loan fees received from lending activities that cannot be deferred. These fees are recognized upon execution of the contract. Foreign Exchange and Derivative Products Foreign exchange and derivative products primarily include fees received from foreign exchange and interest rate derivative contracts executed with customers to meet their hedging and financing needs. These fees are generally recognized upon execution of the contracts. Foreign exchange and derivative products also include mark-to-market gains and losses recognized on these customer contracts and offsetting derivative contracts that are executed with external counterparties to hedge the foreign exchange and interest rate risk associated with the customer contracts. Mortgage Banking Fees Mortgage banking fees primarily include gains, or losses, on the sale of residential mortgages originated with the intent to sell and servicing fees on mortgages serviced by the Company. Mortgage banking fees also include valuation adjustments for mortgage LHFS that are measured at the lower of cost or fair value, as well as mortgage loans originated with the intent to sell that are measured at fair value under the fair value option. Changes in the value of MSRs are reported in mortgage banking fees. For a further discussion of MSRs, see Note 8. Other Income Bank-owned life insurance is stated at its cash surrender value. The Company is the beneficiary of life insurance policies on current and former officers of the Company. Net changes in the carrying amount of the cash surrender value are an adjustment of premiums paid in determining the expense or income recognized under the life insurance policy for the period.
Income Taxes	Income taxes are accounted for under the asset and liability method, resulting in two components of income tax expense: current and deferred. Current income tax expense approximates taxes to be paid or refunded for the current period while deferred income tax expense results from changes in gross deferred tax assets and liabilities between periods. Gross deferred tax assets and liabilities represent changes in taxes expected to be paid in the future due to the reversal of temporary differences between the financial statement carrying amount of existing assets and liabilities and their respective tax bases. The Company assesses the probability that positions taken, or expected to be taken, in its income tax returns will be sustained by taxing authorities. A “more likely than not” (i.e., more than 50 percent) recognition threshold must be met before a tax benefit can be recognized. Tax positions that are more likely than not to be sustained are reflected in the Company’s Consolidated Financial Statements. Deferred tax assets are recognized for net operating loss carryforwards, capital loss carryforwards and tax credit carryforwards. Valuation allowances are recorded, as necessary, to reduce deferred tax assets to the amount that management concludes is more likely than not to be realized. Tax positions are measured as the largest amount of tax benefit that has a greater than 50 percent likelihood of being realized upon settlement with a taxing authority. The difference between the benefit recognized and the tax benefit claimed on a tax return is referred to as an unrecognized tax benefit. Any adjustment to unrecognized tax benefits is recorded in income tax expense in the Consolidated Statements of Operations. The Company does not expect the balance of unrecognized tax benefits to significantly change in the next twelve months.
Earnings Per Share	Basic EPS is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding during the period. Net income available to common stockholders represents net income less preferred stock dividends and issuance costs associated with preferred stock redeemed. Diluted EPS is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding during the period, inclusive of potential dilutive shares such as share-based payment awards and warrants using the treasury stock method.

SIGNIFICANT ACCOUNTING POLICI_3

SIGNIFICANT ACCOUNTING POLICIES (Tables)	12 Months Ended
	Dec. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Schedule of significant accounting policies locations	The following table identifies the Company’s significant accounting policies and the Note and Page where a detailed description of each policy can be found. Note Page Cash and Due From Banks 3 95 Securities 4 95 Loans and Leases 5 99 Allowance for Credit Losses and FDMs 6 101 Premises, Equipment and Software 7 115 Mortgage Servicing Rights 8 116 Leases 9 118 Goodwill and Intangible Assets 10 120 Variable Interest Entities 11 121 Derivative Instruments 14 126 Employee Benefits 15 130 Treasury Stock 17 132 Employee Share-Based Compensation 18 134 Fair Value Measurement 20 137 Revenue Recognition 21 143 Income Taxes 23 145 Earnings Per Share 24 148 Business Segments 26 150
Schedule of new accounting pronouncements and changes in accounting principles	Pronouncement Summary of Guidance Effects on Financial Statements Improvements to Reportable Segment Disclosures Issued November 2023 • Requires disclosure of significant segment expenses regularly provided to the CODM • Requires disclosure of an amount for other segment items by reportable segment and a description of its composition • Requires disclosure of the title and position of the CODM • The Company adopted the new standard on January 1, 2024, effective for annual financial statements for the year ended December 31, 2024 and subsequent interim periods beginning in 2025. • Required disclosures and discussion of significant accounting policies for business operating segments are included in Note 26.

SECURITIES (Tables)

SECURITIES (Tables)	12 Months Ended
	Dec. 31, 2024
Investments, Debt and Equity Securities [Abstract]
Schedule of securities held	The following table presents the major components of securities at amortized cost and fair value: December 31, 2024 December 31, 2023 (dollars in millions) Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value Amortized Cost (1) Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. Treasury and other $3,631 $3 ($109) $3,525 $4,493 $26 ($139) $4,380 State and political subdivisions 1 — — 1 1 — — 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 30,897 33 (2,135) 28,795 26,289 45 (1,857) 24,477 Other/non-agency 273 — (13) 260 279 — (24) 255 Total mortgage-backed 31,170 33 (2,148) 29,055 26,568 45 (1,881) 24,732 Collateralized loan obligations 184 — — 184 667 — (3) 664 Total debt securities available for sale, at fair value $34,986 $36 ($2,257) $32,765 $31,729 $71 ($2,023) $29,777 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities $8,187 $— ($1,051) $7,136 $8,696 $9 ($818) $7,887 Total mortgage-backed securities 8,187 — (1,051) 7,136 8,696 9 (818) 7,887 Asset-backed securities 412 1 (9) 404 488 — (25) 463 Total debt securities held to maturity $8,599 $1 ($1,060) $7,540 $9,184 $9 ($843) $8,350 Equity securities, at cost (2) $710 $— $— $710 $869 $— $— $869 Equity securities, at fair value (2) 220 — — 220 173 — — 173 (1) Excludes portfolio level basis adjustments of $(75) million and $60 million, respectively, for securities designated in active fair value hedge relationships under the portfolio layer method at December 31, 2024 and 2023. (2) Included in other assets in the Consolidated Balance Sheets.
Schedule of investments classified by maturity date	The following table presents the amortized cost and fair value of debt securities by contractual maturity as of December 31, 2024. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties. Distribution of Maturities (dollars in millions) 1 Year or Less After 1 Year through 5 Years After 5 Years through 10 Years After 10 Years Total Amortized cost: U.S. Treasury and other $— $3,115 $516 $— $3,631 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 2,221 1,151 27,525 30,897 Other/non-agency — — — 273 273 Collateralized loan obligations — — 100 84 184 Total debt securities available for sale — 5,336 1,767 27,883 34,986 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 8,187 8,187 Asset-backed securities — 412 — — 412 Total debt securities held to maturity — 412 — 8,187 8,599 Total amortized cost of debt securities $— $5,748 $1,767 $36,070 $43,585 Fair value: U.S. Treasury and other $— $3,008 $517 $— $3,525 State and political subdivisions — — — 1 1 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — 2,135 1,079 25,581 28,795 Other/non-agency — — — 260 260 Collateralized loan obligations — — 100 84 184 Total debt securities available for sale — 5,143 1,696 25,926 32,765 Mortgage-backed securities: Federal agencies and U.S. government sponsored entities — — — 7,136 7,136 Asset-backed securities — 404 — — 404 Total debt securities held to maturity — 404 — 7,136 7,540 Total fair value of debt securities $— $5,547 $1,696 $33,062 $40,305
Schedule of income recognized on investment securities	The following table presents realized gains and losses on sale of securities: Year Ended December 31, (dollars in millions) 2024 2023 2022 Gains $32 $36 $13 Losses (14) (8) (4) Securities gains, net $18 $28 $9
Schedule of financial instruments owned and pledged as collateral	The following table presents the amortized cost and fair value of debt securities pledged: December 31, 2024 December 31, 2023 (dollars in millions) Amortized Cost Fair Value Amortized Cost Fair Value Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law $3,975 $3,644 $5,619 $5,305 Pledged as collateral for FHLB borrowing capacity 237 224 242 220 Pledged against repurchase agreements — — — —
Schedule of unrealized loss on investments	The following tables present AFS debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position: December 31, 2024 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $— $— $2,544 ($109) $2,544 ($109) Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 9,560 (265) 14,304 (1,870) 23,864 (2,135) Other/non-agency — — 260 (13) 260 (13) Total mortgage-backed securities 9,560 (265) 14,564 (1,883) 24,124 (2,148) Collateralized loan obligations — — — — — — Total $9,560 ($265) $17,108 ($1,992) $26,668 ($2,257) December 31, 2023 Less than 12 Months 12 Months or Longer Total (dollars in millions) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses U.S. Treasury and other $49 $— $3,245 ($139) $3,294 ($139) Mortgage-backed securities: Federal agencies and U.S. government sponsored entities 2,939 (24) 16,398 (1,833) 19,337 (1,857) Other/non-agency — — 255 (24) 255 (24) Total mortgage-backed securities 2,939 (24) 16,653 (1,857) 19,592 (1,881) Collateralized loan obligations 56 — 607 (3) 663 (3) Total $3,044 ($24) $20,505 ($1,999) $23,549 ($2,023)

LOANS AND LEASES (Tables)

LOANS AND LEASES (Tables)	12 Months Ended
	Dec. 31, 2024
Receivables [Abstract]
Schedule of loans and leases	The following table presents loans and leases, excluding LHFS: December 31, (dollars in millions) 2024 2023 Commercial and industrial $42,551 $44,974 Commercial real estate 27,225 29,471 Total commercial 69,776 74,445 Residential mortgages 32,726 31,332 Home equity 16,495 15,040 Automobile 4,744 8,258 Education 10,812 11,834 Other retail 4,650 5,050 Total retail 69,427 71,514 Total loans and leases $139,203 $145,959 The following table presents the composition of LHFS: December 31, 2024 December 31, 2023 (dollars in millions) Residential Mortgages (1) Commercial (2) Total Residential Mortgages (1) Commercial (2) Total Loans held for sale at fair value $633 $192 $825 $614 $62 $676 Other loans held for sale — 33 33 — 103 103 Total loans held for sale $633 $225 $858 $614 $165 $779 (1) Residential mortgage LHFS at fair value are originated for sale. (2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS primarily consist of loans associated with the Company’s syndication business.
Schedule of investment in leases, before the ALLL	The components of the net investment in direct financing and sales-type leases, before ALLL, are presented below: (dollars in millions) December 31, 2024 December 31, 2023 Total future minimum lease rentals $916 $942 Estimated residual value of leased equipment (non-guaranteed) 231 322 Initial direct costs 4 5 Unearned income (124) (121) Total leases $1,027 $1,148
Maturity analysis of direct financing lease receivables	A maturity analysis of direct financing and sales-type lease receivables at December 31, 2024 is presented below: Year (dollars in millions) 2025 $241 2026 198 2027 177 2028 126 2029 68 Thereafter 106 Total undiscounted future minimum lease rentals $916

CREDIT QUALITY AND THE ALLOWA_2

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES (Tables)	12 Months Ended
	Dec. 31, 2024
Receivables [Abstract]
Schedule of changes in the allowance for credit losses	The following table presents a summary of changes in the ACL for the year ended December 31, 2024: Year Ended December 31, 2024 (dollars in millions) Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,250 $848 $2,098 Charge-offs (419) (504) (923) Recoveries 43 134 177 Net charge-offs (376) (370) (746) Provision expense (benefit) for loans and leases 266 443 709 Allowance for loan and lease losses, end of period 1,140 921 2,061 Allowance for unfunded lending commitments, beginning of period 175 45 220 Provision expense (benefit) for unfunded lending commitments (20) (2) (22) Allowance for unfunded lending commitments, end of period 155 43 198 Total allowance for credit losses, end of period $1,295 $964 $2,259 The following tables present a summary of changes in the ACL for the years ended December 31, 2023 and 2022: Year Ended December 31, 2023 (dollars in millions) Commercial Retail Total Allowance for loan and lease losses, beginning of period $1,060 $923 $1,983 Charge-offs (285) (472) (757) Recoveries 18 130 148 Net charge-offs (267) (342) (609) Provision expense (benefit) for loans and leases 457 267 724 Allowance for loan and lease losses, end of period 1,250 848 2,098 Allowance for unfunded lending commitments, beginning of period 207 50 257 Provision expense (benefit) for unfunded lending commitments (32) (5) (37) Allowance for unfunded lending commitments, end of period 175 45 220 Total allowance for credit losses, end of period $1,425 $893 $2,318 Year Ended December 31, 2022 (dollars in millions) Commercial Retail Total Allowance for loan and lease losses, beginning of period $821 $937 $1,758 Allowance on PCD loans and leases at acquisition 99 2 101 Charge-offs (1) (70) (364) (434) Recoveries 18 146 164 Net charge-offs (52) (218) (270) Provision expense (benefit) for loans and leases (2) 192 202 394 Allowance for loan and lease losses, end of period 1,060 923 1,983 Allowance for unfunded lending commitments, beginning of period 153 23 176 Provision expense (benefit) for unfunded lending commitments 53 27 80 Allowance on PCD unfunded lending commitments at acquisition 1 — 1 Allowance for unfunded lending commitments, end of period 207 50 257 Total allowance for credit losses, end of period $1,267 $973 $2,240 (1) Excludes $34 million of charge-offs previously taken by Investors or recognized upon completion of the Investors acquisition under purchase accounting for the year ended December 31, 2022. The initial allowance for loan and lease losses on PCD assets included these amounts and, after charging these amounts off upon acquisition, the net impact for PCD assets was $101 million of additional allowance for loan and lease losses. (2) Includes $169 million of initial provision expense related to non-PCD loans and leases acquired from HSBC and Investors for the year ended December 31, 2022. The following tables present gross charge-offs by vintage date for the Company’s loan and lease portfolios: Year Ended December 31, 2024 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial $— $— $15 $31 $1 $22 $38 $— $107 Commercial real estate — — 1 23 145 143 — — 312 Total commercial — — 16 54 146 165 38 — 419 Residential mortgages — — — — — 4 — — 4 Home equity — — — — — 5 11 2 18 Automobile — 6 34 34 10 10 — — 94 Education 1 5 12 24 25 59 — — 126 Other retail 42 24 10 6 3 10 167 — 262 Total retail 43 35 56 64 38 88 178 2 504 Total loans and leases $43 $35 $72 $118 $184 $253 $216 $2 $923 Year Ended December 31, 2023 Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial $1 $3 $34 $4 $1 $34 $44 $— $121 Commercial real estate — — — 56 13 95 — — 164 Total commercial 1 3 34 60 14 129 44 — 285 Residential mortgages — — — 1 1 4 — — 6 Home equity — — — — — 3 8 1 12 Automobile 3 34 41 14 12 9 — — 113 Education — 5 19 25 17 45 — — 111 Other retail 49 24 8 8 11 9 121 — 230 Total retail 52 63 68 48 41 70 129 1 472 Total loans and leases $53 $66 $102 $108 $55 $199 $173 $1 $757
Schedule of loans that may increase credit exposure	The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2024: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $5,945 $2,525 $4,194 $2,923 $895 $2,066 $21,323 $66 $39,937 Special Mention 2 79 98 236 48 48 211 — 722 Substandard Accrual 9 64 207 269 139 253 697 13 1,651 Nonaccrual — 11 68 62 5 55 34 6 241 Total commercial and industrial 5,956 2,679 4,567 3,490 1,087 2,422 22,265 85 42,551 Commercial real estate Pass 2,720 1,305 5,748 5,412 1,919 4,199 1,434 4 22,741 Special Mention 1 — 911 362 175 257 80 6 1,792 Substandard Accrual 3 22 359 253 275 875 9 120 1,916 Nonaccrual — 67 89 58 90 470 2 — 776 Total commercial real estate 2,724 1,394 7,107 6,085 2,459 5,801 1,525 130 27,225 Total commercial Pass 8,665 3,830 9,942 8,335 2,814 6,265 22,757 70 62,678 Special Mention 3 79 1,009 598 223 305 291 6 2,514 Substandard Accrual 12 86 566 522 414 1,128 706 133 3,567 Nonaccrual — 78 157 120 95 525 36 6 1,017 Total commercial $8,680 $4,073 $11,674 $9,575 $3,546 $8,223 $23,790 $215 $69,776 The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2023: Term Loans and Leases by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Commercial and industrial Pass $3,694 $6,512 $5,331 $1,445 $1,147 $2,299 $21,033 $53 $41,514 Special Mention 59 221 355 30 50 113 368 — 1,196 Substandard Accrual 8 189 337 218 125 287 792 11 1,967 Nonaccrual 1 72 54 4 5 102 53 6 297 Total commercial and industrial 3,762 6,994 6,077 1,697 1,327 2,801 22,246 70 44,974 Commercial real estate Pass 1,906 5,791 6,062 2,555 2,294 3,895 1,975 8 24,486 Special Mention — 713 539 222 183 260 75 — 1,992 Substandard Accrual — 277 203 469 528 939 100 — 2,516 Nonaccrual 1 66 2 23 144 238 3 — 477 Total commercial real estate 1,907 6,847 6,806 3,269 3,149 5,332 2,153 8 29,471 Total commercial Pass 5,600 12,303 11,393 4,000 3,441 6,194 23,008 61 66,000 Special Mention 59 934 894 252 233 373 443 — 3,188 Substandard Accrual 8 466 540 687 653 1,226 892 11 4,483 Nonaccrual 2 138 56 27 149 340 56 6 774 Total commercial $5,669 $13,841 $12,883 $4,966 $4,476 $8,133 $24,399 $78 $74,445 The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2024: Term Loans by Origination Year Revolving Loans (dollars in millions) 2024 2023 2022 2021 2020 Prior to 2020 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $1,230 $1,302 $3,299 $5,109 $2,919 $3,869 $— $— $17,728 740-799 1,757 873 1,568 2,213 1,338 1,923 — — 9,672 680-739 425 281 552 697 385 938 — — 3,278 620-679 31 61 126 151 101 494 — — 964 <620 15 37 76 147 89 703 — — 1,067 No FICO available (1) 1 — — 1 1 14 — — 17 Total residential mortgages 3,459 2,554 5,621 8,318 4,833 7,941 — — 32,726 Home equity 800+ 1 — 3 4 1 76 5,634 200 5,919 740-799 — — 1 2 1 65 5,275 224 5,568 680-739 — — 1 — 1 76 2,995 183 3,256 620-679 — 1 4 3 2 60 752 141 963 <620 — 2 6 3 1 59 459 259 789 No FICO available (1) — — — — — — — — — Total home equity 1 3 15 12 6 336 15,115 1,007 16,495 Automobile 800+ — 65 380 665 183 58 — — 1,351 740-799 — 92 430 581 176 61 — — 1,340 680-739 — 91 338 385 115 45 — — 974 620-679 — 51 189 194 56 29 — — 519 <620 — 47 197 216 62 38 — — 560 No FICO available (1) — — — — — — — — — Total automobile — 346 1,534 2,041 592 231 — — 4,744 Education 800+ 227 373 657 1,517 1,256 1,475 — — 5,505 740-799 290 359 571 804 637 811 — — 3,472 680-739 110 150 229 261 211 337 — — 1,298 620-679 27 48 55 58 51 111 — — 350 <620 5 12 21 28 25 60 — — 151 No FICO available (1) 5 — — — — 31 — — 36 Total education 664 942 1,533 2,668 2,180 2,825 — — 10,812 Other retail 800+ 186 65 36 15 11 10 512 — 835 740-799 259 96 46 18 13 11 895 1 1,339 680-739 201 87 39 15 11 7 845 1 1,206 620-679 97 47 27 10 6 3 335 1 526 <620 32 31 34 15 7 3 234 1 357 No FICO available (1) 5 — — — — — 382 — 387 Total other retail 780 326 182 73 48 34 3,203 4 4,650 Total retail 800+ 1,644 1,805 4,375 7,310 4,370 5,488 6,146 200 31,338 740-799 2,306 1,420 2,616 3,618 2,165 2,871 6,170 225 21,391 680-739 736 609 1,159 1,358 723 1,403 3,840 184 10,012 620-679 155 208 401 416 216 697 1,087 142 3,322 <620 52 129 334 409 184 863 693 260 2,924 No FICO available (1) 11 — — 1 1 45 382 — 440 Total retail $4,904 $4,171 $8,885 $13,112 $7,659 $11,367 $18,318 $1,011 $69,427 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2023: Term Loans by Origination Year Revolving Loans (dollars in millions) 2023 2022 2021 2020 2019 Prior to 2019 Within the Revolving Period Converted to Term Total Residential mortgages 800+ $889 $3,067 $5,172 $3,117 $1,131 $3,125 $— $— $16,501 740-799 1,333 1,940 2,560 1,411 592 1,625 — — 9,461 680-739 367 631 758 466 266 873 — — 3,361 620-679 54 135 165 90 121 445 — — 1,010 <620 9 48 104 95 161 561 — — 978 No FICO available (1) 1 — 2 1 3 14 — — 21 Total residential mortgages 2,653 5,821 8,761 5,180 2,274 6,643 — — 31,332 Home equity 800+ — 4 4 1 4 91 5,078 222 5,404 740-799 — 1 2 1 3 82 4,708 241 5,038 680-739 1 1 1 2 5 93 2,693 202 2,998 620-679 — 1 1 2 8 77 718 137 944 <620 — 2 1 1 10 80 332 230 656 No FICO available (1) — — — — — — — — — Total home equity 1 9 9 7 30 423 13,529 1,032 15,040 Automobile 800+ 81 539 1,062 368 162 47 — — 2,259 740-799 134 671 1,038 375 165 52 — — 2,435 680-739 147 577 708 252 118 39 — — 1,841 620-679 94 316 345 112 65 26 — — 958 <620 44 232 291 100 66 32 — — 765 No FICO available (1) — — — — — — — — — Total automobile 500 2,335 3,444 1,207 576 196 — — 8,258 Education 800+ 296 671 1,637 1,418 600 1,185 — — 5,807 740-799 368 694 1,050 850 369 678 — — 4,009 680-739 143 289 333 273 134 298 — — 1,470 620-679 30 65 68 58 32 107 — — 360 <620 5 18 25 23 15 55 — — 141 No FICO available (1) 10 — 1 — — 36 — — 47 Total education 852 1,737 3,114 2,622 1,150 2,359 — — 11,834 Other retail 800+ 183 70 38 35 16 18 500 — 860 740-799 258 87 46 45 21 19 963 1 1,440 680-739 214 76 39 39 18 11 973 2 1,372 620-679 118 48 23 19 6 4 419 2 639 <620 31 35 18 14 4 2 251 2 357 No FICO available (1) 7 1 — 1 — — 373 — 382 Total other retail 811 317 164 153 65 54 3,479 7 5,050 Total retail 800+ 1,449 4,351 7,913 4,939 1,913 4,466 5,578 222 30,831 740-799 2,093 3,393 4,696 2,682 1,150 2,456 5,671 242 22,383 680-739 872 1,574 1,839 1,032 541 1,314 3,666 204 11,042 620-679 296 565 602 281 232 659 1,137 139 3,911 <620 89 335 439 233 256 730 583 232 2,897 No FICO available (1) 18 1 3 2 3 50 373 — 450 Total retail $4,817 $10,219 $15,492 $9,169 $4,095 $9,675 $17,008 $1,039 $71,514 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).
Schedule of nonperforming loans and leases by class	The following tables present an aging analysis of accruing and nonaccrual loans and leases as of December 31, 2024 and 2023: December 31, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $42,247 $35 $20 $8 $241 $42,551 $31 Commercial real estate 26,212 204 27 6 776 27,225 32 Total commercial 68,459 239 47 14 1,017 69,776 63 Residential mortgages 32,011 251 93 179 192 32,726 142 Home equity 16,097 88 27 — 283 16,495 182 Automobile 4,563 100 33 — 48 4,744 6 Education 10,686 45 23 2 56 10,812 4 Other retail 4,504 46 31 1 68 4,650 1 Total retail 67,861 530 207 182 647 69,427 335 Total $136,320 $769 $254 $196 $1,664 $139,203 $398 Guaranteed residential mortgages (1) $696 $119 $55 $172 $— $1,042 $— December 31, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Nonaccrual with no related ACL Commercial and industrial $44,591 $62 $18 $6 $297 $44,974 $30 Commercial real estate 28,745 150 59 40 477 29,471 71 Total commercial 73,336 212 77 46 774 74,445 101 Residential mortgages 30,499 282 118 256 177 31,332 144 Home equity 14,640 82 33 — 285 15,040 198 Automobile 8,005 144 48 — 61 8,258 7 Education 11,732 49 23 2 28 11,834 3 Other retail 4,899 49 34 29 39 5,050 — Total retail 69,775 606 256 287 590 71,514 352 Total $143,111 $818 $333 $333 $1,364 $145,959 $453 Guaranteed residential mortgages (1) $675 $128 $76 $243 $— $1,122 $— (1) Guaranteed residential mortgages represent loans fully or partially guaranteed by the FHA, VA and USDA, and are included in the amounts presented for Residential mortgages.
Troubled debt restructurings on financing receivables	The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the years ended December 31, 2024 and 2023, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs received during the indicated period. Year Ended December 31, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Interest Rate Reduction, Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $— $235 $99 $— $1 $21 $1 $357 0.84 % Commercial real estate — 650 113 — 130 134 — 1,027 3.77 Total commercial — 885 212 — 131 155 1 1,384 1.98 Residential mortgages 6 74 12 — 16 5 1 114 0.35 Home equity 6 3 1 — 13 — — 23 0.14 Automobile — — — — — — — — — Education 11 3 34 — — 10 — 58 0.54 Other retail 16 — — — — — — 16 0.34 Total retail 39 80 47 — 29 15 1 211 0.30 Total $39 $965 $259 $— $160 $170 $2 $1,595 1.15 % Year Ended December 31, 2023 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Principal Forgiveness Interest Rate Reduction and Term Extension Term Extension and Payment Delay Total Total as a % of Loan Class (1) Commercial and industrial $1 $252 $69 $— $1 $2 $325 0.74 % Commercial real estate — 522 — — 70 1 593 2.01 Total commercial 1 774 69 — 71 3 918 1.23 Residential mortgages 8 77 3 — 20 1 109 0.35 Home equity 2 5 — — 8 — 15 0.10 Automobile — — — — — — — — Education 9 — 31 — — — 40 0.34 Other retail 11 — — — — — 11 0.22 Total retail 30 82 34 — 28 1 175 0.24 Total $31 $856 $103 $— $99 $4 $1,093 0.75 % (1) Represents the total amortized cost as of period-end divided by the period-end amortized cost of the corresponding loan class. Accrued interest receivable is excluded from amortized cost and is immaterial. The following tables present the financial effect of loans to borrowers experiencing financial difficulty that were modified during the years ended December 31, 2024 and 2023, disaggregated by class of financing receivable. Year Ended December 31, 2024 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 3.78 % 15 $4 $— Commercial real estate 2.83 17 1 — Residential mortgages 1.83 94 — — Home equity 4.01 71 — — Automobile — — — — Education 4.41 12 — — Other retail 20.18 — — 6 Year Ended December 31, 2023 (dollars in millions) Weighted-Average Interest Rate Reduction (1) Weighted-Average Term Extension (in Months) (1) Weighted-Average Payment Deferral (1) Amount of Principal Forgiven (2) Commercial and industrial 2.02 % 15 $1 $— Commercial real estate 0.59 11 — — Residential mortgages 1.58 50 — — Home equity 2.64 120 — — Automobile 3.60 18 — — Education 4.76 — — — Other retail 18.68 — — 5 (1) Weighted based on period-end amortized cost. (2) Amounts are recorded as charge-offs. The following tables present an aging analysis of the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the years ended December 31, 2024 and 2023, disaggregated by class of financing receivable. A loan in a forbearance or repayment plan is reported as past due according to its contractual terms until contractually modified. Subsequent to modification, it is reported as past due based on its restructured terms. December 31, 2024 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Commercial and industrial $290 $3 $— $— $64 $357 Commercial real estate 546 92 — 4 385 1,027 Total commercial 836 95 — 4 449 1,384 Residential mortgages 49 13 7 22 23 114 Home equity 10 — — — 13 23 Automobile — — — — — — Education 26 — — — 32 58 Other retail 12 2 1 — 1 16 Total retail 97 15 8 22 69 211 Total $933 $110 $8 $26 $518 $1,595 December 31, 2023 Days Past Due and Accruing (dollars in millions) Current 30-59 60-89 90+ Nonaccrual Total Commercial and industrial $211 $— $— $— $114 $325 Commercial real estate 402 7 — 26 158 593 Total commercial 613 7 — 26 272 918 Residential mortgages 61 11 7 17 13 109 Home equity 5 — — — 10 15 Automobile — — — — — — Education 37 1 — — 2 40 Other retail 8 1 1 — 1 11 Total retail 111 13 8 17 26 175 Total $724 $20 $8 $43 $298 $1,093
Financing receivable, modified, subsequent default	The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that defaulted during the period presented and were modified within the previous 12 months preceding the default, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs at the time of default. A loan is considered to be in default if, subsequent to modification, it becomes 90 or more days past due or is placed on nonaccrual status. Year Ended December 31, 2024 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Interest Rate Reduction and Term Extension Total Commercial and industrial $1 $18 $— $— $19 Commercial real estate — 134 20 — 154 Total commercial 1 152 20 — 173 Residential mortgages — 26 3 3 32 Home equity — 1 — 1 2 Automobile — — — — — Education 4 — 11 — 15 Other retail 1 — — — 1 Total retail 5 27 14 4 50 Total $6 $179 $34 $4 $223 Year Ended December 31, 2023 (dollars in millions) Interest Rate Reduction Term Extension Payment Delay Interest Rate Reduction and Term Extension Total Commercial and industrial $— $— $43 $— $43 Commercial real estate — 102 — — 102 Total commercial — 102 43 — 145 Residential mortgages 1 9 — 5 15 Home equity — 1 — 2 3 Automobile — — — — — Education — — 1 — 1 Other retail — — — — — Total retail 1 10 1 7 19 Total $1 $112 $44 $7 $164

PREMISES, EQUIPMENT, AND SOFT_2

PREMISES, EQUIPMENT, AND SOFTWARE (Tables)	12 Months Ended
	Dec. 31, 2024
Property, Plant and Equipment [Abstract]
Summary of the carrying value of premises and equipment	A summary of the carrying value of premises and equipment is presented below: December 31, (dollars in millions) Useful Lives (years) 2024 2023 Land and land improvements 10 - 75 $144 $143 Buildings and leasehold improvements 5 - 60 887 875 Furniture, fixtures and equipment 4 - 20 601 613 Construction in progress 53 77 Total premises and equipment, gross 1,685 1,708 Accumulated depreciation and amortization (810) (813) Total premises and equipment, net $875 $895
Schedule of estimated future amortization expense for capitalized software assets	The estimated future amortization expense for capitalized software assets is presented below. Year (dollars in millions) 2025 $244 2026 184 2027 129 2028 72 2029 16 Thereafter — Total (1) $645 (1) Excludes $222 million of in-process software at December 31, 2024.

MORTGAGE BANKING AND OTHER SE_2

MORTGAGE BANKING AND OTHER SERVICED LOANS (Tables)	12 Months Ended
	Dec. 31, 2024
Mortgage Banking [Abstract]
Schedule of mortgage banking activities	The following table summarizes activity related to residential mortgage loans sold with servicing rights retained: Year Ended December 31, (dollars in millions) 2024 2023 2022 Cash proceeds from residential mortgage loans sold with servicing retained $7,306 $9,124 $17,025 Repurchased residential mortgages (1) — — 87 Gain on sales (2) 63 72 86 Contractually specified servicing, late and other ancillary fees (2) 309 309 287 (1) Includes government insured or guaranteed loans repurchased through the exercise of the Company’s removal of account provision option. (2) Reported in mortgage banking fees in the Consolidated Statements of Operations.
Servicing asset at fair value	The following table summarizes changes in MSRs recorded using the fair value method: As of and for the Year Ended December 31, (dollars in millions) 2024 2023 Fair value as of beginning of the period $1,552 $1,530 Amounts capitalized 106 127 Sales (1) (99) — Changes in unpaid principal balance during the period (2) (176) (166) Changes in fair value during the period (3) 108 61 Fair value at end of the period $1,491 $1,552 (1) For the year ended December 31, 2024, represents the sale of the excess servicing yield on MSRs related to certain FHLMC mortgages with a total unpaid principal balance of $17.8 billion. (2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. (3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.
Schedule of fair value assumptions used to estimate the value of Mortgage Servicing Rights	The sensitivity analysis below presents the impact of an immediate 10% and 20% adverse change in key economic assumptions to the current fair value of MSRs. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. Changes in one factor may result in changes in another (e.g., changes in interest rates that drive changes in prepayment rates could result in changes in discount rates) and may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates. (dollars in millions) December 31, 2024 December 31, 2023 Fair value $1,491 $1,552 Weighted average life (years) 8.7 8.8 Weighted average constant prepayment rate 6.7% 7.2% Decline in fair value from 10% adverse change $35 $37 Decline in fair value from 20% adverse change $67 $71 Weighted average option adjusted spread 632 bps 630 bps Decline in fair value from 10% adverse change $42 $43 Decline in fair value from 20% adverse change $84 $87
Schedule of other serviced loans	The following table presents the unpaid principal balance of other serviced loans: (dollars in millions) December 31, 2024 December 31, 2023 Education $420 $502 Commercial and industrial (1) 92 94 (1) Represents the government guaranteed portion of SBA loans sold to outside investors.

LEASES (Tables)

LEASES (Tables)	12 Months Ended
	Dec. 31, 2024
Leases [Abstract]
Components of operating lease cost	The components of operating lease cost are presented below. Year Ended December 31, (dollars in millions) 2024 2023 2022 Operating lease cost $220 $221 $216 Short-term lease cost 3 2 2 Variable lease cost 5 5 7 Sublease income (5) (1) (1) Total $223 $227 $224 Year Ended December 31, (dollars in millions) 2024 2023 2022 Cash paid for amounts included in measurement of liabilities: Operating cash flows from operating leases $233 $232 $219 Supplemental non-cash information on lease liabilities arising from obtaining right-of-use assets: Right-of-use assets in exchange for new operating lease liabilities 84 64 408
Supplemental consolidated balance sheet information	Supplemental information related to the Company’s operating lease arrangements is presented in the tables below: (dollars in millions) December 31, 2024 December 31, 2023 Affected Line Item in Consolidated Balance Sheets Operating lease right-of-use assets $869 $885 Other assets Operating lease liabilities 956 977 Other liabilities Weighted average remaining lease term (years) 7 7 — Weighted average discount rate 3.51 % 3.10 % —
Lease liability maturity schedule	Lease liabilities maturing under non-cancelable operating leases are presented below as of December 31, 2024. Year (dollars in millions) 2025 $204 2026 193 2027 171 2028 140 2029 108 Thereafter 267 Total lease payments 1,083 Less: Interest 127 Present value of lease liabilities $956

GOODWILL AND INTANGIBLE ASSETS

GOODWILL AND INTANGIBLE ASSETS (Tables)	12 Months Ended
	Dec. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of goodwill	Changes in the carrying value of goodwill for the years ended December 31, 2024 and 2023 are presented below. (dollars in millions) Consumer Banking Commercial Banking Total Balance at December 31, 2022 $2,673 $5,500 $8,173 Business acquisitions 5 10 15 Balance at December 31, 2023 $2,678 $5,510 $8,188 Divestitures — (1) (1) Balance at December 31, 2024 $2,678 $5,509 $8,187
Carrying value of intangible assets	A summary of the carrying value of intangible assets is presented below. December 31, 2024 December 31, 2023 (dollars in millions) Amortizable Lives (years) Gross Accumulated Amortization Net Gross Accumulated Amortization Net Core deposits 10 $144 $66 $78 $144 $44 $100 Acquired technology 5 - 7 23 22 1 23 21 2 Acquired relationships 2 - 15 52 31 21 52 26 26 Naming Rights 5 - 10 33 16 17 33 12 21 Other 2 - 8 42 13 29 18 10 8 Total $294 $148 $146 $270 $113 $157
Intangible assets future amortization expense	Estimated intangible asset amortization expense for the next five years is as follows: Year (dollars in millions) 2025 $33 2026 30 2027 26 2028 18 2029 9

VARIABLE INTEREST ENTITIES (Tab

VARIABLE INTEREST ENTITIES (Tables)	12 Months Ended
	Dec. 31, 2024
Equity Method Investments and Joint Ventures [Abstract]
Schedule of variable interest entities	The following table summarizes the carrying amount of assets and liabilities for the Company’s consolidated VIEs: (dollars in millions) December 31, 2024 December 31, 2023 Assets: Cash and due from banks $— $13 Interest-bearing deposits in banks 209 106 Net loans and leases 3,843 3,194 Other assets 21 14 Total assets $4,073 $3,327 Liabilities: Long-term borrowed funds $3,375 $2,692 Other liabilities 8 8 Total liabilities $3,383 $2,700 A summary of these investments is presented below: December 31, (dollars in millions) 2024 2023 Lending to special purpose entities included in loans and leases $4,215 $4,760 LIHTC investments included in other assets 2,631 2,444 LIHTC unfunded commitments included in other liabilities 1,109 1,025 Asset-backed investments included in HTM securities 412 488 Renewable energy investments included in other assets 269 314 NMTC investments included in other assets 2 3
Schedule of affordable housing tax credit investments	The following table summarizes the impact to the Consolidated Statements of Operations relative to the Company’s tax credit programs for which it has elected to apply the proportional amortization method of accounting: Year Ended December 31, (dollars in millions) 2024 2023 2022 Tax credits recognized $379 $334 $236 Other tax benefits recognized 93 71 59 Amortization (363) (320) (247) Net benefit (expense) included in income tax expense 109 85 48 Other income 4 5 — Allocated income (loss) on investments (12) (10) — Net benefit (expense) included in noninterest income (8) (5) — Net benefit (expense) included in the Consolidated Statements of Operations (1) $101 $80 $48 (1) Includes the impact of tax credit investments when the election to apply the proportional amortization method was in effect during the periods presented. For 2024 and 2023, this includes LIHTC, renewable energy and NMTC investments, and for 2022, includes LIHTC investments.

DEPOSITS (Tables)

DEPOSITS (Tables)	12 Months Ended
	Dec. 31, 2024
Deposits [Abstract]
Schedule of the major components of deposits	The following table presents the major components of deposits: December 31, (dollars in millions) 2024 2023 Noninterest-bearing demand $36,920 $37,107 Money market 55,321 53,812 Checking with interest 33,246 31,876 Savings 25,976 27,983 Time 23,313 26,564 Total deposits $174,776 $177,342
Schedule of the major components of deposits	The following table presents the maturity distribution of time deposits by year as of December 31, 2024: Year (dollars in millions) 2025 $22,935 2026 241 2027 71 2028 36 2029 26 2030 and thereafter 4 Total $23,313
Schedule of maturities of term deposits greater than $100,000	The following table presents the remaining maturities of time deposits with a denomination of $250,000 or more as of December 31, 2024: (dollars in millions) Three months or less $2,763 After three months through six months 2,339 After six months through twelve months 1,430 After twelve months 50 Total time deposits $6,582

BORROWED FUNDS (Tables)

BORROWED FUNDS (Tables)	12 Months Ended
	Dec. 31, 2024
Debt Disclosure [Abstract]
Schedule of short-term borrowed funds	The following table presents a summary of the Company’s short-term borrowed funds: December 31, (dollars in millions) 2024 2023 Other short-term borrowed funds $— $505 Total short-term borrowed funds $— $505
Schedule of long-term borrowed funds	The following table presents a summary of the Company’s long-term borrowed funds: December 31, (dollars in millions) 2024 2023 Parent Company: 3.750% fixed-rate subordinated debt, due July 2024 $— $90 4.023% fixed-rate subordinated debt, due October 2024 — 17 4.350% fixed-rate subordinated debt, due August 2025 133 133 4.300% fixed-rate subordinated debt, due December 2025 336 336 2.850% fixed-rate senior unsecured notes, due July 2026 499 499 5.841% fixed/floating-rate senior unsecured notes, due January 2030 1,245 — 2.500% fixed-rate senior unsecured notes, due February 2030 299 298 3.250% fixed-rate senior unsecured notes, due April 2030 747 746 3.750% fixed-rate reset subordinated debt, due February 2031 69 69 4.300% fixed-rate reset subordinated debt, due February 2031 135 135 4.350% fixed-rate reset subordinated debt, due February 2031 60 60 5.718% fixed/floating-rate senior unsecured notes, due July 2032 1,243 — 2.638% fixed-rate subordinated debt, due September 2032 570 563 6.645% fixed/floating-rate senior unsecured notes, due April 2035 745 — 5.641% fixed-rate reset subordinated debt, due May 2037 398 398 CBNA’s Global Note Program: 2.250% senior unsecured notes, due April 2025 750 749 4.119% fixed/floating-rate senior unsecured notes, due May 2025 (1) — 649 6.064% fixed/floating-rate senior unsecured notes, due October 2025 (2) — 599 5.284% fixed/floating-rate senior unsecured notes, due January 2026 350 349 3.750% senior unsecured notes, due February 2026 492 483 4.575% fixed/floating-rate senior unsecured notes, due August 2028 798 798 Additional Borrowings by CBNA and Other Subsidiaries: Federal Home Loan Bank advances, 3.243% weighted average rate, due through 2043 (3) 53 3,786 Secured borrowings, 5.690% weighted average rate, due through 2031 (3)(4) 3,461 2,692 Other 18 18 Total long-term borrowed funds $12,401 $13,467 (1) Notes were redeemed on May 23, 2024. (2) Notes were redeemed on October 24, 2024. (3) Rate disclosed reflects the weighted average rate as of December 31, 2024. (4) Collateralized by loans. See Note 11 for additional information.
Schedule of maturities of long-term borrowed funds	The following table presents a summary of maturities for the Company’s long-term borrowed funds at December 31, 2024: (dollars in millions) Parent Company CBNA and Other Subsidiaries Consolidated Year 2025 $470 $876 $1,346 2026 499 1,902 2,401 2027 — 4 4 2028 — 2,700 2,700 2029 — 1 1 2030 and thereafter 5,510 439 5,949 Total $6,479 $5,922 $12,401

DERIVATIVES (Tables)

DERIVATIVES (Tables)	12 Months Ended
	Dec. 31, 2024
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of derivative instruments in consolidated balance sheets	The following table presents derivative instruments included in the Consolidated Balance Sheets: December 31, 2024 December 31, 2023 (dollars in millions) Notional Amount Derivative Assets Derivative Liabilities Notional Amount Derivative Assets Derivative Liabilities Derivatives designated as hedging instruments: Interest rate contracts $69,077 $402 $5 $86,895 $173 $44 Derivatives not designated as hedging instruments: Interest rate contracts 171,193 160 905 185,993 291 1,105 Foreign exchange contracts 34,749 472 411 32,528 434 378 Commodities contracts 1,136 429 379 1,251 685 640 TBA contracts 2,714 10 8 2,337 3 16 Other contracts 615 3 2 549 7 — Total derivatives not designated as hedging instruments 210,407 1,074 1,705 222,658 1,420 2,139 Total gross derivatives 279,484 1,476 1,710 309,553 1,593 2,183 Less: Gross amounts offset in the Consolidated Balance Sheets (1) (391) (391) (471) (471) Less: Cash collateral applied (1) (677) (99) (682) (150) Total net derivatives presented in the Consolidated Balance Sheets $408 $1,220 $440 $1,562 (1) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions, as well as collateral paid and received.
Schedule of fair value hedges	The following table presents the effect of fair value hedges on the Consolidated Statements of Operations and the respective line items affected for each hedged item: Location and Amount of Gains (Losses) Recognized Interest Income Interest Expense (dollars in millions) Loans Held for Sale Investment Securities Long-Term Borrowed Funds Year Ended December 31, 2024 Gains (losses) on fair value hedges recognized on: Hedged items $— ($142) ($8) Derivatives — 147 8 Amounts related to interest settlements on derivatives — 107 (14) Total net interest income recognized on fair value hedges $— $112 ($14) Year Ended December 31, 2023 Gains (losses) on fair value hedges recognized on: Hedged items $— $50 ($10) Derivatives — (48) 10 Amounts related to interest settlements on derivatives — 10 (16) Total net interest income recognized on fair value hedges $— $12 ($16) Year Ended December 31, 2022 Gains (losses) on fair value hedges recognized on: Hedged items ($13) ($29) $68 Derivatives 13 29 (69) Amounts related to interest settlements on derivatives — (3) 12 Total net interest income recognized on fair value hedges $— ($3) $11 The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges: December 31, 2024 December 31, 2023 (dollars in millions) Debt securities available for sale (1) Long-term borrowed funds Debt securities available for sale (1) Long-term borrowed funds Carrying amount of hedged assets (2) $9,557 $— $7,253 $— Carrying amount of hedged liabilities — 491 — 483 Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items (97) (8) 60 (17) (1) Includes the amortized cost basis of closed portfolios used to designate hedging relationships under the portfolio layer method. The hedged item is a layer of the closed portfolio which is expected to be remaining at the end of the hedging relationship. As of December 31, 2024 and 2023, the amortized cost basis of the closed portfolios used in these hedging relationships was $6.4 billion and $5.9 billion, respectively, including associated cumulative basis adjustments of $(75) million and $39 million, respectively. The amount of the designated hedging instruments was $4.7 billion and $4.0 billion at December 31, 2024 and 2023, respectively. (2)
Schedule of cash flow hedges included in accumulated other comprehensive income (loss)	The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges: Year Ended December 31, (dollars in millions) 2024 2023 2022 Pre-tax net gains (losses) recognized in OCI ($725) ($145) ($1,806) Pre-tax net gains (losses) reclassified from AOCI into interest income (945) (596) (111) Pre-tax net gains (losses) reclassified from AOCI into interest expense (1) — (4)
Schedule of effect of derivative Instruments on net income	The following table presents the effect of economic hedges on noninterest income: Amounts Recognized in Noninterest Income for the Year Ended December 31, Affected Line Item in the Consolidated Statements of Operations (dollars in millions) 2024 2023 2022 Economic hedge type: Customer interest rate contracts ($773) ($505) ($2,027) Foreign exchange and derivative products Derivatives hedging interest rate risk 805 551 2,090 Foreign exchange and derivative products Customer foreign exchange contracts (223) 94 (180) Foreign exchange and derivative products Derivatives hedging foreign exchange risk 334 14 313 Foreign exchange and derivative products Customer commodity contracts 23 (900) 1,121 Foreign exchange and derivative products Derivatives hedging commodity price risk (7) 941 (1,097) Foreign exchange and derivative products Residential loan commitments (16) (34) (284) Mortgage banking fees Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value 19 25 489 Mortgage banking fees Derivative contracts used to hedge residential MSRs (91) (33) (313) Mortgage banking fees Total $71 $153 $112

EMPLOYEE BENEFITS (Tables)

EMPLOYEE BENEFITS (Tables)	12 Months Ended
	Dec. 31, 2024
Retirement Benefits [Abstract]
Changes in projected benefit obligations, fair value of plan assets, and funded status of plan	The following table presents changes in the fair value of the Company’s Pension Plan assets, projected benefit obligation, funded status, and accumulated benefit obligation: Year Ended December 31, Qualified Plans Non-Qualified Plans (dollars in millions) 2024 2023 2024 2023 Fair value of plan assets as of January 1 $1,281 $1,182 $— $— Return on plan assets 86 169 — — Employer contributions — — 20 5 Settlements — — (11) — Benefits and administrative expenses paid (67) (70) (9) (5) Fair value of plan assets as of December 31 1,300 1,281 — — Projected benefit obligation 828 880 84 99 Pension asset (obligation) $472 $401 ($84) ($99) Accumulated benefit obligation $828 $880 $84 $99
Schedule of amounts recognized in other comprehensive income (loss)	The following table presents the components of net periodic benefit cost (income) and other changes in plan assets and benefit obligations recognized in OCI for the Company’s Pension Plans: Year Ended December 31, Qualified Plans Non-Qualified Plans Total (dollars in millions) 2024 2023 2022 2024 2023 2022 2024 2023 2022 Service cost $3 $4 $3 $— $— $— $3 $4 $3 Interest cost 45 46 34 5 5 3 50 51 37 Expected return on plan assets (97) (92) (93) — — — (97) (92) (93) Amortization of actuarial loss 13 15 11 1 2 3 14 17 14 Settlement — — — 3 — — 3 — — Net periodic benefit cost (income) (1) (36) (27) (45) 9 7 6 (27) (20) (39) Net actuarial loss (gain) (23) (44) 71 (3) 1 (19) (26) (43) 52 Amortization of actuarial loss (13) (15) (11) (1) (2) (3) (14) (17) (14) Settlement — — — (3) — — (3) — — Total recognized in OCI (36) (59) 60 (7) (1) (22) (43) (60) 38 Total recognized in net periodic benefit cost (income) and OCI ($72) ($86) $15 $2 $6 ($16) ($70) ($80) ($1) (1) other operating expense
Schedule of expected benefit payments	The following table presents the expected future benefit payments for the Company’s Pension Plans: (dollars in millions) Expected benefit payments by fiscal year ending: December 31, 2025 $72 December 31, 2026 73 December 31, 2027 74 December 31, 2028 73 December 31, 2029 73 December 31, 2030 - 2034 352

ACCUMULATED OTHER COMPREHENSI_2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)	12 Months Ended
	Dec. 31, 2024
Equity [Abstract]
Schedule of other comprehensive income	The following table presents the changes in the balances, net of income taxes, of each component of AOCI: (dollars in millions) Net Unrealized Gains (Losses) on Cash Flow Hedges Net Unrealized Gains (Losses) on Investment Securities Defined Benefit Plans Total AOCI Balance at January 1, 2022 ($161) ($156) ($348) ($665) Other comprehensive income (loss) before reclassifications (1,340) (2,608) (37) (3,985) Amounts reclassified to the Consolidated Statements of Operations 85 (7) 12 90 Net other comprehensive income (loss) (1,255) (2,615) (25) (3,895) Balance at December 31, 2022 ($1,416) ($2,771) ($373) ($4,560) Other comprehensive income (loss) before reclassifications (106) 350 28 272 Amounts reclassified to the Consolidated Statements of Operations 435 83 12 530 Net other comprehensive income (loss) 329 433 40 802 Balance at December 31, 2023 ($1,087) ($2,338) ($333) ($3,758) Other comprehensive income (loss) before reclassifications (531) (90) 19 (602) Amounts reclassified to the Consolidated Statements of Operations 693 59 13 765 Net other comprehensive income (loss) 162 (31) 32 163 Balance at December 31, 2024 ($925) ($2,369) ($301) ($3,595) Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net and Net interest income Other operating expense

STOCKHOLDERS' EQUITY (Tables)

STOCKHOLDERS' EQUITY (Tables)	12 Months Ended
	Dec. 31, 2024
Equity [Abstract]
Schedule of preferred stock	December 31, 2024 2023 (dollars in millions, except per share data) Liquidation value per share Preferred Shares Carrying Amount Preferred Shares Carrying Amount Authorized ($25 par value per share) 100,000,000 100,000,000 Issued and outstanding: Series B $1,000 300,000 $296 300,000 $296 Series C 1,000 300,000 297 300,000 297 Series D 1,000 (1) — — 300,000 (2) 293 Series E 1,000 (1) 450,000 (3) 437 450,000 437 Series F 1,000 400,000 395 400,000 395 Series G 1,000 300,000 296 300,000 296 Series H 1,000 (1) 400,000 (4) 392 — — Total 2,150,000 $2,113 2,050,000 $2,014 (1) Equivalent to $25 per depositary share. (2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock. (3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. (4) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock. On May 23, 2024, the Company issued $400 million, or 400,000 shares, of 7.375% fixed-rate non-cumulative perpetual Series H Preferred Stock, par value of $25.00 per share with a liquidation preference of $1,000 per share (the “Series H Preferred Stock”). As a result of this issuance, the Company received net proceeds of $392 million after underwriting fees and other expenses. The Series H Preferred Stock has no stated maturity and will not be subject to any sinking fund or other obligation of the Company. The Series H Preferred Stock is redeemable at the Company’s option, in whole or in part, on any dividend payment date on or after July 6, 2029 or, in whole but not in part, at any time within the 90 days following a regulatory capital treatment event at a redemption price equal to $1,000 per share, plus any declared and unpaid dividends. The Company may not redeem shares of the Series H Preferred Stock without the prior approval of the FRB or other appropriate federal banking agency as required under applicable capital rules. Except in limited circumstances or otherwise required by law, holders of the Series H Preferred Stock do not have any voting rights. On July 8, 2024, the Company redeemed all outstanding shares of the 9.205% floating rate non-cumulative perpetual Series D Preferred Stock. The following table provides information related to the Company’s preferred stock outstanding as of December 31, 2024: Preferred Stock (1) Issue Date Number of Shares Issued Dividend Dates (2) Annual Per Share Dividend Rate Optional Redemption Date (3) Series B May 24, 2018 300,000 Semi-annually beginning January 6, 2019 until July 6, 2023 6.000% until July 6, 2023 July 6, 2023 Quarterly beginning October 6, 2023 3 Mo. CME Term SOFR plus 3.265% beginning July 6, 2023 Series C October 25, 2018 300,000 Quarterly beginning January 6, 2019 until April 6, 2024 6.375% until April 6, 2024 April 6, 2024 Quarterly beginning July 6, 2024 3 Mo. CME Term SOFR plus 3.419% beginning April 6, 2024 Series E October 28, 2019 450,000 (4) Quarterly beginning January 6, 2020 5.000% January 6, 2025 Series F June 4, 2020 400,000 Quarterly beginning October 6, 2020 until October 6, 2025 5.650% until October 6, 2025 October 6, 2025 Quarterly beginning January 6, 2026 5 Yr. US Treasury rate plus 5.313% beginning October 6, 2025 Series G June 11, 2021 300,000 Quarterly beginning October 6, 2021 until October 6, 2026 4.000% until October 6, 2026 October 6, 2026 Quarterly beginning January 6, 2027 5 Yr. US Treasury rate plus 3.215% beginning October 6, 2026 Series H May 23, 2024 400,000 (5) Quarterly beginning October 6, 2024 7.375% July 6, 2029 (1) Series B and C are non-cumulative fixed-to-floating rate perpetual preferred stock, Series E and H are non-cumulative fixed-rate perpetual preferred stock, and Series F and G are non-cumulative fixed-rate reset perpetual preferred stock. Except in limited circumstances, each series of preferred stock does not have voting rights. (2) Dividends are payable when declared by the Company’s Board of Directors or an authorized committee thereof. (3) Redeemable at the Company’s option, in whole or in part, on any dividend payment date on or after the date stated, or in whole but not in part, at any time within 90 days following a regulatory capital treatment event as defined in the applicable certificate of designations, in each case at a redemption price equal to $1,000 per share plus any declared and unpaid dividends, without accumulation of any undeclared dividends. Under current rules, any redemption is subject to approval by the FRB. (4) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. (5) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock.
Schedule of dividends	The following table summarizes the Company’s dividend activity for the years ended December 31, 2024, 2023 and 2022. Year Ended December 31, 2024 2023 2022 (dollars in millions, except per share data) Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Dividends Declared per Share Dividends Declared Dividends Paid Common stock $1.68 $769 $769 $1.68 $808 $808 $1.62 $779 $779 Preferred stock Series B $84.92 $25 $26 $74.49 $22 $25 $60.00 $18 $18 Series C 80.78 24 23 63.75 19 19 63.75 19 19 Series D 39.66 12 17 63.50 19 19 63.50 19 19 Series E 50.00 23 23 50.00 22 22 50.00 22 22 Series F 56.50 23 23 56.50 23 23 56.50 23 23 Series G 40.00 12 12 40.00 12 12 40.00 12 12 Series H 45.68 18 10 — — — — — — Total preferred stock $137 $134 $117 $120 $113 $113

SHARE-BASED COMPENSATION (Table

SHARE-BASED COMPENSATION (Tables)	12 Months Ended
	Dec. 31, 2024
Share-Based Payment Arrangement [Abstract]
Summary of share-based plans activity	The following table presents the activity related to the Company’s restricted stock units: Year Ended December 31, 2024 2023 2022 Units Weighted-Average Grant Price Units Weighted-Average Grant Price Units Weighted-Average Grant Price Outstanding, January 1 4,573,657 $42.23 3,876,601 $43.06 3,502,956 $38.23 Granted 4,080,812 33.62 2,575,234 39.88 1,844,352 48.12 Vested & Distributed (1,791,746) 43.12 (1,729,136) 40.84 (1,359,543) 37.47 Forfeited (184,555) 37.56 (149,042) 42.92 (111,164) 43.36 Outstanding, December 31 6,678,168 $36.86 4,573,657 $42.23 3,876,601 $43.06

COMMITMENTS AND CONTINGENCIES (

COMMITMENTS AND CONTINGENCIES (Tables)	12 Months Ended
	Dec. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Schedule of outstanding off balance sheet arrangements	A summary of outstanding off-balance sheet arrangements is presented below: December 31, (dollars in millions) 2024 2023 Commitments to extend credit $93,460 $94,201 Letters of credit 1,845 1,977 Loans sold with recourse 93 96 Marketing rights 14 18 Risk participation agreements 1 3 Total $95,413 $96,295

FAIR VALUE MEASUREMENTS (Tables

FAIR VALUE MEASUREMENTS (Tables)	12 Months Ended
	Dec. 31, 2024
Fair Value Disclosures [Abstract]
Summary of difference between aggregated fair value and unpaid principal balance of loans held for sale	The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value: December 31, 2024 December 31, 2023 (dollars in millions) Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Residential mortgage loans held for sale $633 $625 $8 $614 $593 $21 Commercial loans held for sale 192 199 (7) 62 69 (7)
Assets and liabilities measured on recurring basis	The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2024: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $29,055 $— $29,055 $— Collateralized loan obligations 184 — 184 — State and political subdivisions 1 — 1 — U.S. Treasury and other 3,525 3,525 — — Total debt securities available for sale 32,765 3,525 29,240 — Loans held for sale: Residential loans held for sale 633 — 633 — Commercial loans held for sale 192 — 192 — Total loans held for sale, at fair value 825 — 825 — Mortgage servicing rights 1,491 — — 1,491 Derivative assets: Interest rate contracts 562 — 562 — Foreign exchange contracts 472 — 472 — Commodities contracts 429 — 429 — TBA contracts 10 — 10 — Other contracts 3 — — 3 Total derivative assets 1,476 — 1,473 3 Equity securities, at fair value (1) 162 162 — — Short-term investments 53 40 13 — Total assets $36,772 $3,727 $31,551 $1,494 Derivative liabilities: Interest rate contracts $910 $— $910 $— Foreign exchange contracts 411 — 411 — Commodities contracts 379 — 379 — TBA contracts 8 — 8 — Other contracts 2 — — 2 Total derivative liabilities 1,710 — 1,708 2 Short-term borrowed funds — — — — Other liabilities 101 — 101 — Total liabilities $1,811 $— $1,809 $2 (1) Excludes investments of $58 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $24 million at December 31, 2024, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2023: (dollars in millions) Total Level 1 Level 2 Level 3 Debt securities available for sale: Mortgage-backed securities $24,732 $— $24,732 $— Collateralized loan obligations 664 — 664 — State and political subdivisions 1 — 1 — U.S. Treasury and other 4,380 4,380 — — Total debt securities available for sale 29,777 4,380 25,397 — Loans held for sale: Residential loans held for sale 614 — 614 — Commercial loans held for sale 62 — 62 — Total loans held for sale, at fair value 676 — 676 — Mortgage servicing rights 1,552 — — 1,552 Derivative assets: Interest rate contracts 464 — 464 — Foreign exchange contracts 434 — 434 — Commodities contracts 685 — 685 — TBA contracts 3 — 3 — Other contracts 7 — — 7 Total derivative assets 1,593 — 1,586 7 Equity securities, at fair value (1) 115 115 — — Total assets $33,713 $4,495 $27,659 $1,559 Derivative liabilities: Interest rate contracts $1,149 $— $1,149 $— Foreign exchange contracts 378 — 378 — Commodities contracts 640 — 640 — TBA contracts 16 — 16 — Other contracts — — — — Total derivative liabilities 2,183 — 2,183 — Total liabilities $2,183 $— $2,183 $— (1) Excludes investments of $58 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $28 million at December 31, 2023, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments.
Assets measured at fair value on recurring basis	The following table presents a roll forward of the balance sheet amounts for assets and liabilities measured at fair value on a recurring basis and classified as Level 3: For the Year Ended December 31, 2024 2023 (dollars in millions) Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts Beginning balance $1,552 $7 $1,530 $1 Issuances 106 60 127 64 Sales (1) (99) — — — Settlements (2) (176) (41) (166) (24) Changes in fair value during the period recognized in earnings (3) 108 (25) 61 (34) Ending balance $1,491 $1 $1,552 $7 (1) For MSRs, represents the sale of the excess servicing yield on MSRs. (2) For MSRs, represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. For other derivative contracts, represents the closeout of interest rate lock commitments and other cash payments. (3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees and other income in the Consolidated Statements of Operations. The following table presents quantitative information about significant unobservable inputs utilized to measure the fair of Level 3 assets and liabilities. As of December 31, 2024 As of December 31, 2023 Financial Instrument (1) Valuation Technique Unobservable Input Range (Weighted Average) Range (Weighted Average) Mortgage servicing rights Discounted Cash Flow Constant prepayment rate 5.08-16.32% CPR (6.70% CPR) 6.70-14.55% CPR (7.23% CPR) Option adjusted spread 398-1,058 bps (632 bps) 398-1,058 bps (630 bps) Other derivative contracts Internal Model Pull through rate 5.09-99.90% (83.06%) 24.90-99.70% (80.34%) MSR value 23.91-171.64 bps (121.23 bps) (8.90)-141.24 bps (88.04 bps) (1) Disclosures related to the fair value measurement of financial instruments deemed immaterial are not included.
Gains (losses) on assets and liabilities measured on a nonrecurring basis included in earnings	The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings: Year Ended December 31, (dollars in millions) 2024 2023 2022 Collateral-dependent loans ($200) ($138) ($4)
Fair value of assets and liabilities measured on a nonrecurring basis	The following table presents assets measured at fair value on a nonrecurring basis: December 31, 2024 December 31, 2023 (dollars in millions) Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Collateral-dependent loans $979 $— $979 $— $789 $— $789 $—
Assets and liabilities measured at fair value	The following tables present the estimated fair value for financial instruments not recorded at fair value in the Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions: December 31, 2024 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $8,599 $7,540 $— $— $8,187 $7,136 $412 $404 Loans held for sale 33 33 — — — — 33 33 Net loans and leases 137,142 136,293 — — 979 979 136,163 135,314 Other assets 710 710 — — 689 689 21 21 Financial liabilities: Deposits 174,776 174,651 — — 174,776 174,651 — — Long-term borrowed funds 12,401 12,247 — — 12,401 12,247 — — December 31, 2023 Total Level 1 Level 2 Level 3 (dollars in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Financial assets: Debt securities held to maturity $9,184 $8,350 $— $— $8,696 $7,887 $488 $463 Loans held for sale 103 103 — — — — 103 103 Net loans and leases 143,861 140,504 — — 789 789 143,072 139,715 Other assets 869 869 — — 851 851 18 18 Financial liabilities: Deposits 177,342 177,096 — — 177,342 177,096 — — Short-term borrowed funds 505 505 — — 505 505 — — Long-term borrowed funds 13,467 13,012 — — 13,467 13,012 — —

NONINTEREST INCOME (Tables)

NONINTEREST INCOME (Tables)	12 Months Ended
	Dec. 31, 2024
Other Income and Expenses [Abstract]
Components of revenue from contracts with customers	The following tables present the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment: Year Ended December 31, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $288 $128 $— $1 $417 Card fees 284 54 — 24 362 Capital markets fees — 445 — — 445 Wealth fees (1) 294 — — — 294 Other banking fees 3 12 — — 15 Total revenue from contracts with customers $869 $639 $— $25 $1,533 Total revenue from other sources (2) 262 269 — 112 643 Total noninterest income $1,131 $908 $— $137 $2,176 Year Ended December 31, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $277 $131 $— $1 $409 Card fees 244 47 — — 291 Capital markets fees — 293 — — 293 Wealth fees (1) 259 — — — 259 Other banking fees 3 11 — — 14 Total revenue from contracts with customers $783 $482 $— $1 $1,266 Total revenue from other sources (2) 284 302 — 131 717 Total noninterest income $1,067 $784 $— $132 $1,983 Year Ended December 31, 2022 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Service charges and fees $291 $124 $— $3 $418 Card fees 228 43 — — 271 Capital markets fees — 341 — — 341 Wealth fees (1) 249 1 — — 250 Other banking fees 1 17 — 1 19 Total revenue from contracts with customers $769 $526 $— $4 $1,299 Total revenue from other sources (2) 294 319 — 97 710 Total noninterest income $1,063 $845 $— $101 $2,009 (1) See Note 1 for information regarding updates to the Consolidated Statements of Operations during 2024. (2) Includes bank-owned life insurance income of $108 million, $93 million and $88 million for the years ended December 31, 2024, 2023 and 2022, respectively.

OTHER OPERATING EXPENSE (Tables

OTHER OPERATING EXPENSE (Tables)	12 Months Ended
	Dec. 31, 2024
Other Income and Expenses [Abstract]
Schedule of other operating expense	The following table presents the details of other operating expense: Year Ended December 31, (dollars in millions) 2024 2023 2022 Marketing $170 $187 $166 Deposit insurance (1) 193 390 96 Other 359 396 323 Other operating expense $722 $973 $585 (1) Includes an industry-wide FDIC special assessment of $31 million and $225 million for the years ended December 31, 2024 and 2023, respectively.

INCOME TAXES (Tables)

INCOME TAXES (Tables)	12 Months Ended
	Dec. 31, 2024
Income Tax Disclosure [Abstract]
Schedule of comprehensive income tax	The following table presents total income tax expense: Year Ended December 31, (dollars in millions) 2024 2023 2022 Income tax expense $379 $422 $582 Tax effect of changes in OCI 62 289 (1,319) Total comprehensive income tax expense (benefit) $441 $711 ($737)
Schedule of components of income tax expense	The following table presents the components of income tax expense: (dollars in millions) Current Deferred Total Year Ended December 31, 2024 U.S. federal $447 ($127) $320 State and local 109 (50) 59 Total $556 ($177) $379 Year Ended December 31, 2023 U.S. federal $497 ($135) $362 State and local 167 (107) 60 Total $664 ($242) $422 Year Ended December 31, 2022 U.S. federal $355 $88 $443 State and local 170 (31) 139 Total $525 $57 $582
Schedule of effective income tax rate reconciliation	The following table presents a reconciliation between the U.S. federal income tax rate and the Company’s effective income tax rate: Year Ended December 31, 2024 2023 2022 (dollars in millions) Amount Rate Amount Rate Amount Rate U.S. federal income tax expense and tax rate $396 21.0 % $426 21.0 % $558 21.0 % Increase (decrease) resulting from: State and local income taxes (net of federal benefit) 46 2.5 58 2.9 133 5.0 Bank-owned life insurance (22) (1.2) (20) (1.0) (19) (0.7) Tax-exempt interest (12) (0.7) (12) (0.6) (8) (0.3) Tax advantaged investments (including related credits) (82) (4.4) (77) (3.8) (102) (3.8) Other tax credits (2) (0.1) (3) (0.1) (9) (0.3) Adjustments for uncertain tax positions — — 5 0.2 1 — Non-deductible FDIC insurance premiums 34 1.8 35 1.7 20 0.7 Legacy tax matters — — — — 3 0.1 Other 21 1.2 10 0.5 5 0.2 Total income tax expense and effective tax rate $379 20.1 % $422 20.8 % $582 21.9 %
Schedule of deferred tax assets and liabilities	The following table presents the significant components of the Company’s deferred tax assets and liabilities: December 31, (dollars in millions) 2024 2023 Deferred tax assets: Other comprehensive income $1,242 $1,291 Allowance for credit losses 552 555 Federal and state net operating and capital loss carryforwards 69 79 Accrued expenses 1,198 1,152 Investment and other tax credit carryforwards 214 130 Partnerships 4 — Other 10 9 Total deferred tax assets 3,289 3,216 Valuation allowance (120) (137) Deferred tax assets, net of valuation allowance 3,169 3,079 Deferred tax liabilities: Leasing transactions 208 297 Amortization of intangibles 425 421 Depreciation 570 532 Pension and other employee compensation plans 146 130 Partnerships — 12 Deferred Income 24 3 MSRs 243 252 Total deferred tax liabilities 1,616 1,647 Net deferred tax asset (liability) $1,553 $1,432
Schedule of unrecognized tax benefits roll forward	The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits: December 31, (dollars in millions) 2024 2023 2022 Balance at the beginning of the year $7 $6 $7 Gross increase for tax positions related to current year 1 1 — Gross increase for tax positions related to prior years 1 1 — Decrease for tax positions as a result of the lapse of the statutes of limitations (1) — — Decrease for tax positions related to settlements with taxing authorities (3) (1) (1) Balance at end of year $5 $7 $6

EARNINGS PER SHARE (Tables)

EARNINGS PER SHARE (Tables)	12 Months Ended
	Dec. 31, 2024
Earnings Per Share [Abstract]
Schedule of earnings per share	Year Ended December 31, (dollars in millions, except per share data) 2024 2023 2022 Numerator (basic and diluted): Net income $1,509 $1,608 $2,073 Less: Preferred stock dividends 137 117 113 Net income available to common stockholders $1,372 $1,491 $1,960 Denominator: Weighted-average common shares outstanding - basic 450,678,038 475,089,384 475,959,815 Dilutive common shares: share-based awards 2,832,207 1,603,764 1,843,327 Weighted-average common shares outstanding - diluted 453,510,245 476,693,148 477,803,142 Earnings per common share: Basic $3.05 $3.14 $4.12 Diluted (1) 3.03 3.13 4.10 (1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted-average antidilutive shares totaling 330,950, 2,210,857 and 949,606 for the years ended December 31, 2024, 2023 and 2022, respectively.

REGULATORY MATTERS (Tables)

REGULATORY MATTERS (Tables)	12 Months Ended
	Dec. 31, 2024
Mortgage Banking [Abstract]
Schedule of compliance with regulatory capital requirements under banking regulations	The following table presents the regulatory capital ratios for the Company and CBNA under the U.S. Basel III Standardized rules. The Company and CBNA have both declared as an “AOCI opt-out” institution, which means they are not required to recognize the AOCI impact of net unrealized gains and losses on debt securities and accumulated net gains and losses on cash flow hedges and certain defined benefit pension plan assets in regulatory capital. In addition, both entities elected to delay the estimated impact of CECL on regulatory capital for a two-year period ending December 31, 2021, followed by a three-year transition period ending December 31, 2024, to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. Actual Required Minimum Capital (dollars in millions) Amount Ratio Amount Ratio (1) As of December 31, 2024 CET1 capital CFG $17,900 10.8 % $14,913 9.0 % CBNA 20,250 12.3 11,549 7.0 Tier 1 capital CFG 20,013 12.1 17,398 10.5 CBNA 20,250 12.3 14,024 8.5 Total capital CFG 23,232 14.0 20,712 12.5 CBNA 23,362 14.2 17,324 10.5 Tier 1 leverage CFG 20,013 9.4 8,502 4.0 CBNA 20,250 9.6 8,474 4.0 As of December 31, 2023 CET1 capital CFG $18,358 10.6 % $14,671 8.5 % CBNA 19,411 11.3 12,047 7.0 Tier 1 capital CFG 20,372 11.8 17,260 10.0 CBNA 19,411 11.3 14,628 8.5 Total capital CFG 23,608 13.7 20,712 12.0 CBNA 22,453 13.0 18,070 10.5 Tier 1 leverage CFG 20,372 9.3 8,784 4.0 CBNA 19,411 8.9 8,759 4.0 (1) Represents minimum requirement under the current capital framework plus the SCB of 4.5% and CCB of 2.5% for CFG and CBNA, respectively. The SCB and CCB are not applicable to the Tier 1 leverage ratio.

BUSINESS OPERATING SEGMENTS (Ta

BUSINESS OPERATING SEGMENTS (Tables)	12 Months Ended
	Dec. 31, 2024
Segment Reporting [Abstract]
Schedule of segment reporting information	Year Ended December 31, 2024 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $4,565 $1,950 ($117) ($765) $5,633 Noninterest income 1,131 908 — 137 2,176 Total revenue 5,696 2,858 (117) (628) 7,809 Direct expenses (1)(2) 2,325 835 4 2,070 5,234 Indirect expenses (3) 1,353 406 94 (1,853) — Noninterest expense 3,678 1,241 98 217 5,234 Profit (loss) before provision (benefit) for credit losses 2,018 1,617 (215) (845) 2,575 Provision (benefit) for credit losses 331 353 61 (58) 687 Income (loss) before income tax expense (benefit) 1,687 1,264 (276) (787) 1,888 Income tax expense (benefit) 434 291 (70) (276) 379 Net income (loss) $1,253 $973 ($206) ($511) $1,509 Total average assets $75,037 $68,478 $8,942 $66,567 $219,024 (1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $113 million, $26 million and $312 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology. Year Ended December 31, 2023 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $4,187 $2,292 ($129) ($109) $6,241 Noninterest income 1,067 784 — 132 1,983 Total revenue 5,254 3,076 (129) 23 8,224 Direct expenses (1)(2) 2,244 857 13 2,393 5,507 Indirect expenses (3) 1,298 438 110 (1,846) — Noninterest expense 3,542 1,295 123 547 5,507 Profit (loss) before provision (benefit) for credit losses 1,712 1,781 (252) (524) 2,717 Provision (benefit) for credit losses 280 250 78 79 687 Income (loss) before income tax expense (benefit) 1,432 1,531 (330) (603) 2,030 Income tax expense (benefit) 373 378 (86) (243) 422 Net income (loss) $1,059 $1,153 ($244) ($360) $1,608 Total average assets $72,693 $76,028 $13,745 $59,755 $222,221 (1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $106 million, $30 million and $291 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology. Year Ended December 31, 2022 (dollars in millions) Consumer Banking Commercial Banking Non-Core Other Consolidated Net interest income $3,649 $2,103 $378 ($118) $6,012 Noninterest income 1,063 845 — 101 2,009 Total revenue 4,712 2,948 378 (17) 8,021 Direct expenses (1)(2) 2,103 820 23 1,946 4,892 Indirect expenses (3) 1,152 403 113 (1,668) — Noninterest expense 3,255 1,223 136 278 4,892 Profit (loss) before provision (benefit) for credit losses 1,457 1,725 242 (295) 3,129 Provision (benefit) for credit losses 174 46 52 202 474 Income (loss) before income tax expense (benefit) 1,283 1,679 190 (497) 2,655 Income tax expense (benefit) 328 375 48 (169) 582 Net income (loss) $955 $1,304 $142 ($328) $2,073 Total average assets $68,027 $74,919 $18,121 $53,994 $215,061 (1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $97 million, $27 million and $274 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology.

PARENT COMPANY FINANCIALS (Tabl

PARENT COMPANY FINANCIALS (Tables)	12 Months Ended
	Dec. 31, 2024
Condensed Financial Information Disclosure [Abstract]
Condensed balance sheets	Condensed Balance Sheets (dollars in millions) December 31, 2024 December 31, 2023 ASSETS: Cash and due from banks $2,658 $2,864 Loans and advances to: Bank subsidiary 3,326 1,152 Nonbank subsidiaries 150 154 Investments in subsidiaries: Bank subsidiary 24,389 23,289 Nonbank subsidiaries 334 291 Other assets 237 194 Total assets $31,094 $27,944 LIABILITIES: Long-term borrowed funds $6,480 $3,344 Other liabilities 360 258 Total liabilities 6,840 3,602 Total stockholders’ equity 24,254 24,342 Total liabilities and stockholders’ equity $31,094 $27,944
Condensed statements of operations	Condensed Statements of Operations Year Ended December 31, (dollars in millions) 2024 2023 2022 OPERATING INCOME: Income from bank subsidiaries, excluding equity in undistributed income: Dividends $625 $2,875 $450 Interest 139 43 39 Management and service fees 67 69 69 Income from nonbank subsidiaries, excluding equity in undistributed income: Dividends — — 43 Interest 9 8 3 All other operating income 1 1 1 Total operating income 841 2,996 605 OPERATING EXPENSE: Salaries and employee benefits 36 39 43 Interest expense 263 129 125 All other expenses 32 31 28 Total operating expense 331 199 196 Income (loss) before taxes and undistributed income 510 2,797 409 Income tax expense (benefit) (24) (13) (13) Income before undistributed income of subsidiaries 534 2,810 422 Equity in undistributed income (losses) of subsidiaries: Bank 939 (1,163) 1,724 Nonbank 36 (39) (73) Net income $1,509 $1,608 $2,073 Total other comprehensive income (loss), net of income taxes (1) 163 802 (3,895) Total comprehensive income (loss) $1,672 $2,410 ($1,822) (1) See Consolidated Statements of Comprehensive Income for comprehensive income (loss) detail.
Condensed cash flow statements	Condensed Cash Flow Statements Year Ended December 31, (dollars in millions) 2024 2023 2022 OPERATING ACTIVITIES Net income $1,509 $1,608 $2,073 Adjustments to reconcile net income to net change due to operating activities: Deferred income tax expense (benefit) (10) (4) (11) Equity in undistributed (income) losses of subsidiaries (975) 1,202 (1,651) Other, net 108 96 92 Net increase (decrease) in other liabilities 92 (17) (7) Net (increase) decrease in other assets (84) 17 (44) Net change due to operating activities 640 2,902 452 INVESTING ACTIVITIES Investments in and advances to subsidiaries (2,249) (76) (156) Repayment of investments in and advances to subsidiaries 120 30 121 Acquisitions, net of cash acquired — — (23) Other investing, net 2 — (1) Net change due to investing activities (2,127) (46) (59) FINANCING ACTIVITIES Proceeds from issuance of long-term borrowed funds 3,231 — 414 Repayments of long-term borrowed funds (107) — (182) Treasury stock purchased (1,050) (906) (153) Net proceeds from issuance of preferred stock 392 — — Redemption of preferred stock (300) — — Dividends paid to common stockholders (769) (808) (779) Dividends paid to preferred stockholders (134) (120) (113) Other financing, net 18 21 (25) Net change due to financing activities 1,281 (1,813) (838) Net change in cash and due from banks (206) 1,043 (445) Cash and due from banks at beginning of year 2,864 1,821 2,266 Cash and due from banks at end of year $2,658 $2,864 $1,821

ACQUISITIONS - Narrative (Detai

ACQUISITIONS - Narrative (Details)	Apr. 06, 2022 branch $ / shares shares	Feb. 18, 2022 branch
Online Deposit Business And 80 East Coast Branches Of HSBC Bank | New York City Metro
Business Acquisition [Line Items]
Number of branches acquired		66
Online Deposit Business And 80 East Coast Branches Of HSBC Bank | Mid-Atlantic/Washington D.C.
Business Acquisition [Line Items]
Number of branches acquired		9
Online Deposit Business And 80 East Coast Branches Of HSBC Bank | Southeast Florida
Business Acquisition [Line Items]
Number of branches acquired		5
Investors Acquisition
Business Acquisition [Line Items]
Number of branches acquired	154
Stock options granted (in shares) | shares	1,151,301
Number of shares issued for acquisition | shares	73,600,000
Cash consideration, in dollars per share for each share of investors stock (in dollars per share) | $ / shares	$ 1.46
Investors Acquisition | Restricted Stock
Business Acquisition [Line Items]
Awards granted (in shares) | shares	259,316
Investors Acquisition | Common Stock
Business Acquisition [Line Items]
Stock consideration (in dollars per each share) | $ / shares	$ 0.297

SECURITIES - Schedule of Invest

SECURITIES - Schedule of Investments (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Fair Value	[1]	$ 32,765	$ 29,777
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost	[1]	8,599	9,184
Gross Unrealized Gains		1	9
Gross Unrealized Losses		(1,060)	(843)
Fair Value		7,540	8,350
Total equity securities, at cost, Amortized Cost		710	869
Equity securities, at cost, Fair Value		710	869
Equity securities, Amortized Cost		220	173
Equity securities, Fair Value		220	173
Portfolio level basis adjustments excluded from amortized cost		(75)	60
Debt Securities
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		34,986	31,729
Gross Unrealized Gains		36	71
Gross Unrealized Losses		(2,257)	(2,023)
Fair Value		32,765	29,777
U.S. Treasury and other
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		3,631	4,493
Gross Unrealized Gains		3	26
Gross Unrealized Losses		(109)	(139)
Fair Value		3,525	4,380
State and political subdivisions
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		1	1
Gross Unrealized Gains		0	0
Gross Unrealized Losses		0	0
Fair Value		1	1
Total mortgage-backed securities
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		31,170	26,568
Gross Unrealized Gains		33	45
Gross Unrealized Losses		(2,148)	(1,881)
Fair Value		29,055	24,732
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		8,187	8,696
Gross Unrealized Gains		0	9
Gross Unrealized Losses		(1,051)	(818)
Fair Value		7,136	7,887
Federal agencies and U.S. government sponsored entities
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		30,897	26,289
Gross Unrealized Gains		33	45
Gross Unrealized Losses		(2,135)	(1,857)
Fair Value		28,795	24,477
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		8,187	8,696
Gross Unrealized Gains		0	9
Gross Unrealized Losses		(1,051)	(818)
Fair Value		7,136	7,887
Other/non-agency
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		273	279
Gross Unrealized Gains		0	0
Gross Unrealized Losses		(13)	(24)
Fair Value		260	255
Collateralized loan obligations
Debt Securities, Available-for-Sale, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		184	667
Gross Unrealized Gains		0	0
Gross Unrealized Losses		0	(3)
Fair Value		184	664
Asset-backed securities
Debt Securities, Held-to-Maturity, Fair Value to Amortized Cost, after Allowance for Credit Loss [Abstract]
Amortized Cost		412	488
Gross Unrealized Gains		1	0
Gross Unrealized Losses		(9)	(25)
Fair Value		$ 404	$ 463
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

SECURITIES - Narrative (Details

SECURITIES - Narrative (Details) - USD ($)	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Debt Securities, Available-for-sale [Line Items]
Accrued interest receivable on debt securities	$ 125,000,000	$ 125,000,000
Taxable interest income from investment securities	1,700,000,000	1,200,000,000	$ 840,000,000
Offsetting of short-term receivables or payables recognized	$ 0	0
Held-to-maturity, zero expected credit loss, percent of portfolio	95%
Total mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Securitizations of mortgage loans	$ 329,000,000	$ 102,000,000

SECURITIES - Schedule of Availa

SECURITIES - Schedule of Available for Sale Securities Debt Maturities (Details) $ in Millions	Dec. 31, 2024 USD ($)
Amortized Cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	$ 0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	5,336
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,767
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	27,883
Amortized Cost, Debt securities available for sale, Total	34,986
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	412
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	8,187
Amortized Cost, Debt securities held to maturity, Total	8,599
Total amortized cost of debt securities, Maturity of 1 Year or Less	0
Total amortized cost of debt securities, Maturity of 1-5 Years	5,748
Total amortized cost of debt securities, Maturity of 5-10 Years	1,767
Total amortized cost of debt securities, Maturity After 10 Years	36,070
Total amortized cost of debt securities, Total	43,585
Fair Value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	5,143
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,696
Fair Value, Debt securities available for sale, Maturity After 10 Years	25,926
Fair Value, Debt securities available for sale, Total	32,765
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	404
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	7,136
Fair Value, Debt securities held to maturity, Total	7,540
Total fair value of debt securities, Maturity of 1 Year or Less	0
Total fair value of debt securities, Maturity of 1-5 Years	5,547
Total fair value of debt securities, Maturity of 5-10 Years	1,696
Total fair value of debt securities, Maturity After 10 Years	33,062
Total fair value of debt securities, Total	40,305
U.S. Treasury and other
Amortized Cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	3,115
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	516
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	0
Amortized Cost, Debt securities available for sale, Total	3,631
Fair Value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	3,008
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	517
Fair Value, Debt securities available for sale, Maturity After 10 Years	0
Fair Value, Debt securities available for sale, Total	3,525
State and political subdivisions
Amortized Cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	1
Amortized Cost, Debt securities available for sale, Total	1
Fair Value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	1
Fair Value, Debt securities available for sale, Total	1
Federal agencies and U.S. government sponsored entities
Amortized Cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	2,221
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,151
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	27,525
Amortized Cost, Debt securities available for sale, Total	30,897
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	8,187
Amortized Cost, Debt securities held to maturity, Total	8,187
Fair Value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	2,135
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,079
Fair Value, Debt securities available for sale, Maturity After 10 Years	25,581
Fair Value, Debt securities available for sale, Total	28,795
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	7,136
Fair Value, Debt securities held to maturity, Total	7,136
Other/non-agency
Amortized Cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	273
Amortized Cost, Debt securities available for sale, Total	273
Fair Value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	260
Fair Value, Debt securities available for sale, Total	260
Collateralized loan obligations
Amortized Cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	100
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	84
Amortized Cost, Debt securities available for sale, Total	184
Fair Value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	100
Fair Value, Debt securities available for sale, Maturity After 10 Years	84
Fair Value, Debt securities available for sale, Total	184
Asset-backed securities
Amortized Cost:
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	412
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	0
Amortized Cost, Debt securities held to maturity, Total	412
Fair Value:
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	404
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	0
Fair Value, Debt securities held to maturity, Total	$ 404

SECURITIES - Income Recognized

SECURITIES - Income Recognized from Investment Securities (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Investments, Debt and Equity Securities [Abstract]
Gains on sale of debt securities	$ 32	$ 36	$ 13
Losses	(14)	(8)	(4)
Debt securities gains, net	$ 18	$ 28	$ 9

SECURITIES - Schedule of Securi

SECURITIES - Schedule of Securities Pledged (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law
Financial Instruments Owned and Pledged as Collateral [Line Items]
Debt securities at amortized cost	$ 3,975	$ 5,619
Debt securities at fair value	3,644	5,305
Pledged as collateral for FHLB borrowing capacity
Financial Instruments Owned and Pledged as Collateral [Line Items]
Debt securities at amortized cost	237	242
Debt securities at fair value	224	220
Pledged against repurchase agreements
Financial Instruments Owned and Pledged as Collateral [Line Items]
Debt securities at amortized cost	0	0
Debt securities at fair value	$ 0	$ 0

SECURITIES - Schedule of Inve_2

SECURITIES - Schedule of Investments in Continuous Loss Positions (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Fair Value
Less than 12 Months	$ 9,560	$ 3,044
12 Months or Longer	17,108	20,505
Total	26,668	23,549
Gross Unrealized Losses
Less than 12 Months	(265)	(24)
12 Months or Longer	(1,992)	(1,999)
Total	(2,257)	(2,023)
U.S. Treasury and other
Fair Value
Less than 12 Months	0	49
12 Months or Longer	2,544	3,245
Total	2,544	3,294
Gross Unrealized Losses
Less than 12 Months	0	0
12 Months or Longer	(109)	(139)
Total	(109)	(139)
Total mortgage-backed securities
Fair Value
Less than 12 Months	9,560	2,939
12 Months or Longer	14,564	16,653
Total	24,124	19,592
Gross Unrealized Losses
Less than 12 Months	(265)	(24)
12 Months or Longer	(1,883)	(1,857)
Total	(2,148)	(1,881)
Federal agencies and U.S. government sponsored entities
Fair Value
Less than 12 Months	9,560	2,939
12 Months or Longer	14,304	16,398
Total	23,864	19,337
Gross Unrealized Losses
Less than 12 Months	(265)	(24)
12 Months or Longer	(1,870)	(1,833)
Total	(2,135)	(1,857)
Other/non-agency
Fair Value
Less than 12 Months	0	0
12 Months or Longer	260	255
Total	260	255
Gross Unrealized Losses
Less than 12 Months	0	0
12 Months or Longer	(13)	(24)
Total	(13)	(24)
Collateralized loan obligations
Fair Value
Less than 12 Months	0	56
12 Months or Longer	0	607
Total	0	663
Gross Unrealized Losses
Less than 12 Months	0	0
12 Months or Longer	0	(3)
Total	$ 0	$ (3)

LOANS AND LEASES - Summary of L

LOANS AND LEASES - Summary of Loans and Leases Portfolio (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 139,203	$ 145,959
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	69,776	74,445
Commercial | Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	42,551	44,974
Commercial | Commercial real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	27,225	29,471
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	69,427	71,514
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	32,726	31,332
Retail | Home equity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	16,495	15,040
Retail | Automobile
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	4,744	8,258
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	10,812	11,834
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 4,650	$ 5,050

LOANS AND LEASES - Narrative (D

LOANS AND LEASES - Narrative (Details) - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Accounts, Notes, Loans and Financing Receivable [Line Items]
Interest receivable		$ 816	$ 875
Net loans and leases	[1]	137,142	143,861
Interest income on direct financing and sales-type leases		41	46	$ 46
Retail | Residential mortgages | Pledged as collateral for FHLB borrowing capacity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Net loans and leases		37,500	36,000
Retail and Commercial | Auto, commercial and commercial real estate loans | Notes Payable, Other Payables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Net loans and leases		$ 22,900	$ 31,900
Minimum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Term of contract		3 years
Maximum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Term of contract		10 years
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.

LOANS AND LEASES - Loans Held F

LOANS AND LEASES - Loans Held For Sale (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale at fair value		$ 825	$ 676
Other loans held for sale		33	103
Total loans held for sale	[1]	858	779
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale at fair value		633	614
Other loans held for sale		0	0
Total loans held for sale		633	614
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale at fair value		192	62
Other loans held for sale		33	103
Total loans held for sale		$ 225	$ 165
[1]See Note 1 for information regarding updates to the Consolidated Balance Sheets during 2024.

LOANS AND LEASES - Components o

LOANS AND LEASES - Components of Investments in Leases (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Receivables [Abstract]
Total future minimum lease rentals	$ 916	$ 942
Estimated residual value of leased equipment (non-guaranteed)	231	322
Initial direct costs	4	5
Unearned income	(124)	(121)
Total leases	$ 1,027	$ 1,148

LOANS AND LEASES - Maturity of

LOANS AND LEASES - Maturity of Direct Finance Lease (Details) $ in Millions	Dec. 31, 2024 USD ($)
Receivables [Abstract]
2025	$ 241
2026	198
2027	177
2028	126
2029	68
Thereafter	106
Total undiscounted future minimum lease rentals	$ 916

CREDIT QUALITY AND THE ALLOWA_3

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	$ 139,203	$ 145,959
Mortgage loans collateralized by residential real estate property	295	336
Net charge-offs	746	609	$ 270
Provision for credit losses	687	687	474
Allowance for credit loss decrease	59
Unfunded commitments related to TDRs	206	221
Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Allowance for credit losses, individually evaluated for impairment	5
Loans and leases	69,776	74,445
Net charge-offs	376	267	52
Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	69,427	71,514
Net charge-offs	370	342	$ 218
Commercial and industrial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	42,551	44,974
Collateral Dependent | Home Equity Loan And Residential Mortgages | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	372	556
Collateral Dependent | Commercial and industrial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	$ 607	$ 233

CREDIT QUALITY AND THE ALLOWA_4

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Summary of Changes in Allowance for Credit Losses (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses, beginning of period	$ 2,098	$ 1,983	$ 1,758
Allowance on PCD loans and leases at acquisition			101
Charge-offs	(923)	(757)	(434)
Recoveries	177	148	164
Net charge-offs	(746)	(609)	(270)
Provision expense (benefit) for loans and leases	709	724	394
Allowance for loan and lease losses, end of period	2,061	2,098	1,983
Unfunded lending commitments [Roll Forward]
Allowance for unfunded lending commitments, beginning of period	220	257	176
Provision expense (benefit) for unfunded lending commitments	(22)	(37)	80
Allowance on PCD unfunded lending commitments at acquisition			1
Allowance for unfunded lending commitments, end of period	198	220	257
Total allowance for credit losses, end of period	2,259	2,318	2,240
Investors Acquisition
Allowance for Loan and Lease Losses [Roll Forward]
Charge-offs			(34)
HSBC Bank And Investors Acquisitions
Allowance for Loan and Lease Losses [Roll Forward]
Provision expense (benefit) for loans and leases			169
Commercial
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses, beginning of period	1,250	1,060	821
Allowance on PCD loans and leases at acquisition			99
Charge-offs	(419)	(285)	(70)
Recoveries	43	18	18
Net charge-offs	(376)	(267)	(52)
Provision expense (benefit) for loans and leases	266	457	192
Allowance for loan and lease losses, end of period	1,140	1,250	1,060
Unfunded lending commitments [Roll Forward]
Allowance for unfunded lending commitments, beginning of period	175	207	153
Provision expense (benefit) for unfunded lending commitments	(20)	(32)	53
Allowance on PCD unfunded lending commitments at acquisition			1
Allowance for unfunded lending commitments, end of period	155	175	207
Total allowance for credit losses, end of period	1,295	1,425	1,267
Retail
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses, beginning of period	848	923	937
Allowance on PCD loans and leases at acquisition			2
Charge-offs	(504)	(472)	(364)
Recoveries	134	130	146
Net charge-offs	(370)	(342)	(218)
Provision expense (benefit) for loans and leases	443	267	202
Allowance for loan and lease losses, end of period	921	848	923
Unfunded lending commitments [Roll Forward]
Allowance for unfunded lending commitments, beginning of period	45	50	23
Provision expense (benefit) for unfunded lending commitments	(2)	(5)	27
Allowance on PCD unfunded lending commitments at acquisition			0
Allowance for unfunded lending commitments, end of period	43	45	50
Total allowance for credit losses, end of period	$ 964	$ 893	$ 973

CREDIT QUALITY AND THE ALLOWA_5

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Amortized Cost Basis by Credit Quality Indicator (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Total	$ 139,203	$ 145,959
Gross charge-offs
Year one	43	53
Year two	35	66
Year three	72	102
Year four	118	108
Year five	184	55
Prior to year five	253	199
Within the Revolving Period	216	173
Converted to Term	2	1
Total	923	757	$ 434
Commercial
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	8,680	5,669
Year two	4,073	13,841
Year three	11,674	12,883
Year four	9,575	4,966
Year five	3,546	4,476
Prior to year five	8,223	8,133
Within the Revolving Period	23,790	24,399
Converted to Term	215	78
Total	69,776	74,445
Gross charge-offs
Year one	0	1
Year two	0	3
Year three	16	34
Year four	54	60
Year five	146	14
Prior to year five	165	129
Within the Revolving Period	38	44
Converted to Term	0	0
Total	419	285	70
Commercial | Pass
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	8,665	5,600
Year two	3,830	12,303
Year three	9,942	11,393
Year four	8,335	4,000
Year five	2,814	3,441
Prior to year five	6,265	6,194
Within the Revolving Period	22,757	23,008
Converted to Term	70	61
Total	62,678	66,000
Commercial | Special Mention
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	3	59
Year two	79	934
Year three	1,009	894
Year four	598	252
Year five	223	233
Prior to year five	305	373
Within the Revolving Period	291	443
Converted to Term	6	0
Total	2,514	3,188
Commercial | Substandard Accrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	12	8
Year two	86	466
Year three	566	540
Year four	522	687
Year five	414	653
Prior to year five	1,128	1,226
Within the Revolving Period	706	892
Converted to Term	133	11
Total	3,567	4,483
Commercial | Nonaccrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	2
Year two	78	138
Year three	157	56
Year four	120	27
Year five	95	149
Prior to year five	525	340
Within the Revolving Period	36	56
Converted to Term	6	6
Total	1,017	774
Commercial | Commercial and industrial
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	5,956	3,762
Year two	2,679	6,994
Year three	4,567	6,077
Year four	3,490	1,697
Year five	1,087	1,327
Prior to year five	2,422	2,801
Within the Revolving Period	22,265	22,246
Converted to Term	85	70
Total	42,551	44,974
Gross charge-offs
Year one	0	1
Year two	0	3
Year three	15	34
Year four	31	4
Year five	1	1
Prior to year five	22	34
Within the Revolving Period	38	44
Converted to Term	0	0
Total	107	121
Commercial | Commercial and industrial | Pass
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	5,945	3,694
Year two	2,525	6,512
Year three	4,194	5,331
Year four	2,923	1,445
Year five	895	1,147
Prior to year five	2,066	2,299
Within the Revolving Period	21,323	21,033
Converted to Term	66	53
Total	39,937	41,514
Commercial | Commercial and industrial | Special Mention
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2	59
Year two	79	221
Year three	98	355
Year four	236	30
Year five	48	50
Prior to year five	48	113
Within the Revolving Period	211	368
Converted to Term	0	0
Total	722	1,196
Commercial | Commercial and industrial | Substandard Accrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	9	8
Year two	64	189
Year three	207	337
Year four	269	218
Year five	139	125
Prior to year five	253	287
Within the Revolving Period	697	792
Converted to Term	13	11
Total	1,651	1,967
Commercial | Commercial and industrial | Nonaccrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	1
Year two	11	72
Year three	68	54
Year four	62	4
Year five	5	5
Prior to year five	55	102
Within the Revolving Period	34	53
Converted to Term	6	6
Total	241	297
Commercial | Commercial real estate
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2,724	1,907
Year two	1,394	6,847
Year three	7,107	6,806
Year four	6,085	3,269
Year five	2,459	3,149
Prior to year five	5,801	5,332
Within the Revolving Period	1,525	2,153
Converted to Term	130	8
Total	27,225	29,471
Gross charge-offs
Year one	0	0
Year two	0	0
Year three	1	0
Year four	23	56
Year five	145	13
Prior to year five	143	95
Within the Revolving Period	0	0
Converted to Term	0	0
Total	312	164
Commercial | Commercial real estate | Pass
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2,720	1,906
Year two	1,305	5,791
Year three	5,748	6,062
Year four	5,412	2,555
Year five	1,919	2,294
Prior to year five	4,199	3,895
Within the Revolving Period	1,434	1,975
Converted to Term	4	8
Total	22,741	24,486
Commercial | Commercial real estate | Special Mention
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1	0
Year two	0	713
Year three	911	539
Year four	362	222
Year five	175	183
Prior to year five	257	260
Within the Revolving Period	80	75
Converted to Term	6	0
Total	1,792	1,992
Commercial | Commercial real estate | Substandard Accrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	3	0
Year two	22	277
Year three	359	203
Year four	253	469
Year five	275	528
Prior to year five	875	939
Within the Revolving Period	9	100
Converted to Term	120	0
Total	1,916	2,516
Commercial | Commercial real estate | Nonaccrual
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	1
Year two	67	66
Year three	89	2
Year four	58	23
Year five	90	144
Prior to year five	470	238
Within the Revolving Period	2	3
Converted to Term	0	0
Total	776	477
Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	4,904	4,817
Year two	4,171	10,219
Year three	8,885	15,492
Year four	13,112	9,169
Year five	7,659	4,095
Prior to year five	11,367	9,675
Within the Revolving Period	18,318	17,008
Converted to Term	1,011	1,039
Total	69,427	71,514
Gross charge-offs
Year one	43	52
Year two	35	63
Year three	56	68
Year four	64	48
Year five	38	41
Prior to year five	88	70
Within the Revolving Period	178	129
Converted to Term	2	1
Total	504	472	$ 364
Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	3,459	2,653
Year two	2,554	5,821
Year three	5,621	8,761
Year four	8,318	5,180
Year five	4,833	2,274
Prior to year five	7,941	6,643
Within the Revolving Period	0	0
Converted to Term	0	0
Total	32,726	31,332
Gross charge-offs
Year one	0	0
Year two	0	0
Year three	0	0
Year four	0	1
Year five	0	1
Prior to year five	4	4
Within the Revolving Period	0	0
Converted to Term	0	0
Total	4	6
Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1	1
Year two	3	9
Year three	15	9
Year four	12	7
Year five	6	30
Prior to year five	336	423
Within the Revolving Period	15,115	13,529
Converted to Term	1,007	1,032
Total	16,495	15,040
Gross charge-offs
Year one	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior to year five	5	3
Within the Revolving Period	11	8
Converted to Term	2	1
Total	18	12
Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	500
Year two	346	2,335
Year three	1,534	3,444
Year four	2,041	1,207
Year five	592	576
Prior to year five	231	196
Within the Revolving Period	0	0
Converted to Term	0	0
Total	4,744	8,258
Gross charge-offs
Year one	0	3
Year two	6	34
Year three	34	41
Year four	34	14
Year five	10	12
Prior to year five	10	9
Within the Revolving Period	0	0
Converted to Term	0	0
Total	94	113
Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	664	852
Year two	942	1,737
Year three	1,533	3,114
Year four	2,668	2,622
Year five	2,180	1,150
Prior to year five	2,825	2,359
Within the Revolving Period	0	0
Converted to Term	0	0
Total	10,812	11,834
Gross charge-offs
Year one	1	0
Year two	5	5
Year three	12	19
Year four	24	25
Year five	25	17
Prior to year five	59	45
Within the Revolving Period	0	0
Converted to Term	0	0
Total	126	111
Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	780	811
Year two	326	317
Year three	182	164
Year four	73	153
Year five	48	65
Prior to year five	34	54
Within the Revolving Period	3,203	3,479
Converted to Term	4	7
Total	4,650	5,050
Gross charge-offs
Year one	42	49
Year two	24	24
Year three	10	8
Year four	6	8
Year five	3	11
Prior to year five	10	9
Within the Revolving Period	167	121
Converted to Term	0	0
Total	262	230
Greater than 800 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,644	1,449
Year two	1,805	4,351
Year three	4,375	7,913
Year four	7,310	4,939
Year five	4,370	1,913
Prior to year five	5,488	4,466
Within the Revolving Period	6,146	5,578
Converted to Term	200	222
Total	31,338	30,831
Greater than 800 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,230	889
Year two	1,302	3,067
Year three	3,299	5,172
Year four	5,109	3,117
Year five	2,919	1,131
Prior to year five	3,869	3,125
Within the Revolving Period	0	0
Converted to Term	0	0
Total	17,728	16,501
Greater than 800 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1	0
Year two	0	4
Year three	3	4
Year four	4	1
Year five	1	4
Prior to year five	76	91
Within the Revolving Period	5,634	5,078
Converted to Term	200	222
Total	5,919	5,404
Greater than 800 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	81
Year two	65	539
Year three	380	1,062
Year four	665	368
Year five	183	162
Prior to year five	58	47
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,351	2,259
Greater than 800 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	227	296
Year two	373	671
Year three	657	1,637
Year four	1,517	1,418
Year five	1,256	600
Prior to year five	1,475	1,185
Within the Revolving Period	0	0
Converted to Term	0	0
Total	5,505	5,807
Greater than 800 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	186	183
Year two	65	70
Year three	36	38
Year four	15	35
Year five	11	16
Prior to year five	10	18
Within the Revolving Period	512	500
Converted to Term	0	0
Total	835	860
740-799 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	2,306	2,093
Year two	1,420	3,393
Year three	2,616	4,696
Year four	3,618	2,682
Year five	2,165	1,150
Prior to year five	2,871	2,456
Within the Revolving Period	6,170	5,671
Converted to Term	225	242
Total	21,391	22,383
740-799 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1,757	1,333
Year two	873	1,940
Year three	1,568	2,560
Year four	2,213	1,411
Year five	1,338	592
Prior to year five	1,923	1,625
Within the Revolving Period	0	0
Converted to Term	0	0
Total	9,672	9,461
740-799 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	0
Year two	0	1
Year three	1	2
Year four	2	1
Year five	1	3
Prior to year five	65	82
Within the Revolving Period	5,275	4,708
Converted to Term	224	241
Total	5,568	5,038
740-799 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	134
Year two	92	671
Year three	430	1,038
Year four	581	375
Year five	176	165
Prior to year five	61	52
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,340	2,435
740-799 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	290	368
Year two	359	694
Year three	571	1,050
Year four	804	850
Year five	637	369
Prior to year five	811	678
Within the Revolving Period	0	0
Converted to Term	0	0
Total	3,472	4,009
740-799 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	259	258
Year two	96	87
Year three	46	46
Year four	18	45
Year five	13	21
Prior to year five	11	19
Within the Revolving Period	895	963
Converted to Term	1	1
Total	1,339	1,440
680-739 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	736	872
Year two	609	1,574
Year three	1,159	1,839
Year four	1,358	1,032
Year five	723	541
Prior to year five	1,403	1,314
Within the Revolving Period	3,840	3,666
Converted to Term	184	204
Total	10,012	11,042
680-739 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	425	367
Year two	281	631
Year three	552	758
Year four	697	466
Year five	385	266
Prior to year five	938	873
Within the Revolving Period	0	0
Converted to Term	0	0
Total	3,278	3,361
680-739 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	1
Year two	0	1
Year three	1	1
Year four	0	2
Year five	1	5
Prior to year five	76	93
Within the Revolving Period	2,995	2,693
Converted to Term	183	202
Total	3,256	2,998
680-739 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	147
Year two	91	577
Year three	338	708
Year four	385	252
Year five	115	118
Prior to year five	45	39
Within the Revolving Period	0	0
Converted to Term	0	0
Total	974	1,841
680-739 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	110	143
Year two	150	289
Year three	229	333
Year four	261	273
Year five	211	134
Prior to year five	337	298
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,298	1,470
680-739 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	201	214
Year two	87	76
Year three	39	39
Year four	15	39
Year five	11	18
Prior to year five	7	11
Within the Revolving Period	845	973
Converted to Term	1	2
Total	1,206	1,372
620-679 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	155	296
Year two	208	565
Year three	401	602
Year four	416	281
Year five	216	232
Prior to year five	697	659
Within the Revolving Period	1,087	1,137
Converted to Term	142	139
Total	3,322	3,911
620-679 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	31	54
Year two	61	135
Year three	126	165
Year four	151	90
Year five	101	121
Prior to year five	494	445
Within the Revolving Period	0	0
Converted to Term	0	0
Total	964	1,010
620-679 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	0
Year two	1	1
Year three	4	1
Year four	3	2
Year five	2	8
Prior to year five	60	77
Within the Revolving Period	752	718
Converted to Term	141	137
Total	963	944
620-679 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	94
Year two	51	316
Year three	189	345
Year four	194	112
Year five	56	65
Prior to year five	29	26
Within the Revolving Period	0	0
Converted to Term	0	0
Total	519	958
620-679 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	27	30
Year two	48	65
Year three	55	68
Year four	58	58
Year five	51	32
Prior to year five	111	107
Within the Revolving Period	0	0
Converted to Term	0	0
Total	350	360
620-679 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	97	118
Year two	47	48
Year three	27	23
Year four	10	19
Year five	6	6
Prior to year five	3	4
Within the Revolving Period	335	419
Converted to Term	1	2
Total	526	639
Less than 620 | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	52	89
Year two	129	335
Year three	334	439
Year four	409	233
Year five	184	256
Prior to year five	863	730
Within the Revolving Period	693	583
Converted to Term	260	232
Total	2,924	2,897
Less than 620 | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	15	9
Year two	37	48
Year three	76	104
Year four	147	95
Year five	89	161
Prior to year five	703	561
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,067	978
Less than 620 | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	0
Year two	2	2
Year three	6	1
Year four	3	1
Year five	1	10
Prior to year five	59	80
Within the Revolving Period	459	332
Converted to Term	259	230
Total	789	656
Less than 620 | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	44
Year two	47	232
Year three	197	291
Year four	216	100
Year five	62	66
Prior to year five	38	32
Within the Revolving Period	0	0
Converted to Term	0	0
Total	560	765
Less than 620 | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	5	5
Year two	12	18
Year three	21	25
Year four	28	23
Year five	25	15
Prior to year five	60	55
Within the Revolving Period	0	0
Converted to Term	0	0
Total	151	141
Less than 620 | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	32	31
Year two	31	35
Year three	34	18
Year four	15	14
Year five	7	4
Prior to year five	3	2
Within the Revolving Period	234	251
Converted to Term	1	2
Total	357	357
No FICO available | Retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	11	18
Year two	0	1
Year three	0	3
Year four	1	2
Year five	1	3
Prior to year five	45	50
Within the Revolving Period	382	373
Converted to Term	0	0
Total	440	450
No FICO available | Retail | Residential mortgages
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	1	1
Year two	0	0
Year three	0	2
Year four	1	1
Year five	1	3
Prior to year five	14	14
Within the Revolving Period	0	0
Converted to Term	0	0
Total	17	21
No FICO available | Retail | Home equity
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior to year five	0	0
Within the Revolving Period	0	0
Converted to Term	0	0
Total	0	0
No FICO available | Retail | Automobile
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	0	0
Year two	0	0
Year three	0	0
Year four	0	0
Year five	0	0
Prior to year five	0	0
Within the Revolving Period	0	0
Converted to Term	0	0
Total	0	0
No FICO available | Retail | Education
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	5	10
Year two	0	0
Year three	0	1
Year four	0	0
Year five	0	0
Prior to year five	31	36
Within the Revolving Period	0	0
Converted to Term	0	0
Total	36	47
No FICO available | Retail | Other retail
Financing Receivable, Excluding Accrued Interest, before Allowance for Credit Loss, by Origination Year [Abstract]
Year one	5	7
Year two	0	1
Year three	0	0
Year four	0	1
Year five	0	0
Prior to year five	0	0
Within the Revolving Period	382	373
Converted to Term	0	0
Total	$ 387	$ 382

CREDIT QUALITY AND THE ALLOWA_6

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Accruing and Non-accruing Past Due Amounts (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Financing Receivable, Past Due [Line Items]
Loans and leases	$ 139,203	$ 145,959
Loans and leases, nonaccrual	1,664	1,364
Loans and leases, nonaccrual with no related ACL	398	453
FHA, VA And USDA Loans
Financing Receivable, Past Due [Line Items]
Loans and leases	1,042	1,122
Loans and leases, nonaccrual	0	0
Loans and leases, nonaccrual with no related ACL	0	0
Financing Receivables, Current
Financing Receivable, Past Due [Line Items]
Loans and leases	136,320	143,111
Financing Receivables, Current | FHA, VA And USDA Loans
Financing Receivable, Past Due [Line Items]
Loans and leases	696	675
Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	769	818
Financing Receivables, 30 to 59 Days Past Due | FHA, VA And USDA Loans
Financing Receivable, Past Due [Line Items]
Loans and leases	119	128
Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	254	333
Financing Receivables, 60 to 89 Days Past Due | FHA, VA And USDA Loans
Financing Receivable, Past Due [Line Items]
Loans and leases	55	76
Financing Receivables, 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	196	333
Financing Receivables, 90 Days or More Past Due | FHA, VA And USDA Loans
Financing Receivable, Past Due [Line Items]
Loans and leases	172	243
Commercial
Financing Receivable, Past Due [Line Items]
Loans and leases	69,776	74,445
Loans and leases, nonaccrual	1,017	774
Loans and leases, nonaccrual with no related ACL	63	101
Commercial | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	42,551	44,974
Loans and leases, nonaccrual	241	297
Loans and leases, nonaccrual with no related ACL	31	30
Commercial | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	27,225	29,471
Loans and leases, nonaccrual	776	477
Loans and leases, nonaccrual with no related ACL	32	71
Commercial | Financing Receivables, Current
Financing Receivable, Past Due [Line Items]
Loans and leases	68,459	73,336
Commercial | Financing Receivables, Current | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	42,247	44,591
Commercial | Financing Receivables, Current | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	26,212	28,745
Commercial | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	239	212
Commercial | Financing Receivables, 30 to 59 Days Past Due | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	35	62
Commercial | Financing Receivables, 30 to 59 Days Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	204	150
Commercial | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	47	77
Commercial | Financing Receivables, 60 to 89 Days Past Due | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	20	18
Commercial | Financing Receivables, 60 to 89 Days Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	27	59
Commercial | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	14	46
Commercial | Financing Receivables, 90 Days or More Past Due | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Loans and leases	8	6
Commercial | Financing Receivables, 90 Days or More Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Loans and leases	6	40
Retail
Financing Receivable, Past Due [Line Items]
Loans and leases	69,427	71,514
Loans and leases, nonaccrual	647	590
Loans and leases, nonaccrual with no related ACL	335	352
Retail | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	32,726	31,332
Loans and leases, nonaccrual	192	177
Loans and leases, nonaccrual with no related ACL	142	144
Retail | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	16,495	15,040
Loans and leases, nonaccrual	283	285
Loans and leases, nonaccrual with no related ACL	182	198
Retail | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	4,744	8,258
Loans and leases, nonaccrual	48	61
Loans and leases, nonaccrual with no related ACL	6	7
Retail | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	10,812	11,834
Loans and leases, nonaccrual	56	28
Loans and leases, nonaccrual with no related ACL	4	3
Retail | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	4,650	5,050
Loans and leases, nonaccrual	68	39
Loans and leases, nonaccrual with no related ACL	1	0
Retail | Financing Receivables, Current
Financing Receivable, Past Due [Line Items]
Loans and leases	67,861	69,775
Retail | Financing Receivables, Current | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	32,011	30,499
Retail | Financing Receivables, Current | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	16,097	14,640
Retail | Financing Receivables, Current | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	4,563	8,005
Retail | Financing Receivables, Current | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	10,686	11,732
Retail | Financing Receivables, Current | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	4,504	4,899
Retail | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	530	606
Retail | Financing Receivables, 30 to 59 Days Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	251	282
Retail | Financing Receivables, 30 to 59 Days Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	88	82
Retail | Financing Receivables, 30 to 59 Days Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	100	144
Retail | Financing Receivables, 30 to 59 Days Past Due | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	45	49
Retail | Financing Receivables, 30 to 59 Days Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	46	49
Retail | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	207	256
Retail | Financing Receivables, 60 to 89 Days Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	93	118
Retail | Financing Receivables, 60 to 89 Days Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	27	33
Retail | Financing Receivables, 60 to 89 Days Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	33	48
Retail | Financing Receivables, 60 to 89 Days Past Due | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	23	23
Retail | Financing Receivables, 60 to 89 Days Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	31	34
Retail | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Loans and leases	182	287
Retail | Financing Receivables, 90 Days or More Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Loans and leases	179	256
Retail | Financing Receivables, 90 Days or More Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Loans and leases	0	0
Retail | Financing Receivables, 90 Days or More Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Loans and leases	0	0
Retail | Financing Receivables, 90 Days or More Past Due | Education
Financing Receivable, Past Due [Line Items]
Loans and leases	2	2
Retail | Financing Receivables, 90 Days or More Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Loans and leases	$ 1	$ 29

CREDIT QUALITY AND THE ALLOWA_7

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Modified (Details) - USD ($)	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 1,595,000,000	$ 1,093,000,000
Total as a % of Loan Class	1.15%	0.75%
Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 933,000,000	$ 724,000,000
Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	110,000,000	20,000,000
Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	8,000,000	8,000,000
Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	26,000,000	43,000,000
Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	518,000,000	298,000,000
Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 1,384,000,000	$ 918,000,000
Total as a % of Loan Class	1.98%	1.23%
Commercial | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 836,000,000	$ 613,000,000
Commercial | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	95,000,000	7,000,000
Commercial | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Commercial | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	4,000,000	26,000,000
Commercial | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	449,000,000	272,000,000
Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 357,000,000	$ 325,000,000
Total as a % of Loan Class	0.84%	0.74%
Weighted-Average Interest Rate Reduction	3.78%	2.02%
Weighted-Average Term Extension (in Months)	15 months	15 months
Weighted-Average Payment Deferral	$ 4,000,000	$ 1,000,000
Commercial | Commercial and industrial | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	290,000,000	211,000,000
Commercial | Commercial and industrial | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	3,000,000	0
Commercial | Commercial and industrial | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Commercial | Commercial and industrial | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Commercial | Commercial and industrial | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	64,000,000	114,000,000
Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 1,027,000,000	$ 593,000,000
Total as a % of Loan Class	3.77%	2.01%
Weighted-Average Interest Rate Reduction	2.83%	0.59%
Weighted-Average Term Extension (in Months)	17 months	11 months
Weighted-Average Payment Deferral	$ 1,000,000	$ 0
Commercial | Commercial real estate | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	546,000,000	402,000,000
Commercial | Commercial real estate | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	92,000,000	7,000,000
Commercial | Commercial real estate | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Commercial | Commercial real estate | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	4,000,000	26,000,000
Commercial | Commercial real estate | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	385,000,000	158,000,000
Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 211,000,000	$ 175,000,000
Total as a % of Loan Class	0.30%	0.24%
Retail | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 97,000,000	$ 111,000,000
Retail | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	15,000,000	13,000,000
Retail | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	8,000,000	8,000,000
Retail | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	22,000,000	17,000,000
Retail | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	69,000,000	26,000,000
Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 114,000,000	$ 109,000,000
Total as a % of Loan Class	0.35%	0.35%
Weighted-Average Interest Rate Reduction	1.83%	1.58%
Weighted-Average Term Extension (in Months)	94 months	50 months
Weighted-Average Payment Deferral	$ 0	$ 0
Retail | Residential mortgages | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	49,000,000	61,000,000
Retail | Residential mortgages | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	13,000,000	11,000,000
Retail | Residential mortgages | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	7,000,000	7,000,000
Retail | Residential mortgages | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	22,000,000	17,000,000
Retail | Residential mortgages | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	23,000,000	13,000,000
Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 23,000,000	$ 15,000,000
Total as a % of Loan Class	0.14%	0.10%
Weighted-Average Interest Rate Reduction	4.01%	2.64%
Weighted-Average Term Extension (in Months)	71 months	120 months
Weighted-Average Payment Deferral	$ 0	$ 0
Retail | Home equity | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	10,000,000	5,000,000
Retail | Home equity | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Home equity | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Home equity | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Home equity | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	13,000,000	10,000,000
Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 0	$ 0
Total as a % of Loan Class	0%	0%
Weighted-Average Interest Rate Reduction	0%	3.60%
Weighted-Average Term Extension (in Months)		18 months
Weighted-Average Payment Deferral	$ 0	$ 0
Retail | Automobile | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Automobile | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Automobile | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Automobile | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Automobile | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 58,000,000	$ 40,000,000
Total as a % of Loan Class	0.54%	0.34%
Weighted-Average Interest Rate Reduction	4.41%	4.76%
Weighted-Average Term Extension (in Months)	12 months
Weighted-Average Payment Deferral	$ 0	$ 0
Retail | Education | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	26,000,000	37,000,000
Retail | Education | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	1,000,000
Retail | Education | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Education | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Education | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	32,000,000	2,000,000
Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 16,000,000	$ 11,000,000
Total as a % of Loan Class	0.34%	0.22%
Weighted-Average Interest Rate Reduction	20.18%	18.68%
Weighted-Average Payment Deferral	$ 0	$ 0
Retail | Other retail | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	12,000,000	8,000,000
Retail | Other retail | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	2,000,000	1,000,000
Retail | Other retail | Financing Receivables, 60 to 89 Days Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000	1,000,000
Retail | Other retail | Financing Receivables, 90 Days or More Past Due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Retail | Other retail | Nonaccrual
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000	1,000,000
Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	39,000,000	31,000,000
Interest Rate Reduction | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	1,000,000
Interest Rate Reduction | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	1,000,000
Interest Rate Reduction | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Interest Rate Reduction | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	39,000,000	30,000,000
Interest Rate Reduction | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	6,000,000	8,000,000
Interest Rate Reduction | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	6,000,000	2,000,000
Interest Rate Reduction | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Interest Rate Reduction | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	11,000,000	9,000,000
Interest Rate Reduction | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	16,000,000	11,000,000
Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	965,000,000	856,000,000
Term Extension | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	885,000,000	774,000,000
Term Extension | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	235,000,000	252,000,000
Term Extension | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	650,000,000	522,000,000
Term Extension | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	80,000,000	82,000,000
Term Extension | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	74,000,000	77,000,000
Term Extension | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	3,000,000	5,000,000
Term Extension | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Term Extension | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	3,000,000	0
Term Extension | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Payment Delay
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	259,000,000	103,000,000
Payment Delay | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	212,000,000	69,000,000
Payment Delay | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	99,000,000	69,000,000
Payment Delay | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	113,000,000	0
Payment Delay | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	47,000,000	34,000,000
Payment Delay | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	12,000,000	3,000,000
Payment Delay | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000	0
Payment Delay | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Payment Delay | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	34,000,000	31,000,000
Payment Delay | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Principal Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Principal Forgiveness | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Principal Forgiveness | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	0	0
Principal Forgiveness | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	0	0
Principal Forgiveness | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Principal Forgiveness | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	0	0
Principal Forgiveness | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	0	0
Principal Forgiveness | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	0	0
Principal Forgiveness | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	0	0
Principal Forgiveness | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Amount of Principal Forgiven	6,000,000	5,000,000
Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	160,000,000	99,000,000
Interest Rate Reduction and Term Extension | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	131,000,000	71,000,000
Interest Rate Reduction and Term Extension | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000	1,000,000
Interest Rate Reduction and Term Extension | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	130,000,000	70,000,000
Interest Rate Reduction and Term Extension | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	29,000,000	28,000,000
Interest Rate Reduction and Term Extension | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	16,000,000	20,000,000
Interest Rate Reduction and Term Extension | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	13,000,000	8,000,000
Interest Rate Reduction and Term Extension | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Interest Rate Reduction and Term Extension | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Interest Rate Reduction and Term Extension | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Term Extension and Payment Delay
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	170,000,000	4,000,000
Term Extension and Payment Delay | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	155,000,000	3,000,000
Term Extension and Payment Delay | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	21,000,000	2,000,000
Term Extension and Payment Delay | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	134,000,000	1,000,000
Term Extension and Payment Delay | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	15,000,000	1,000,000
Term Extension and Payment Delay | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	5,000,000	1,000,000
Term Extension and Payment Delay | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Term Extension and Payment Delay | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	0
Term Extension and Payment Delay | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	10,000,000	0
Term Extension and Payment Delay | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0	$ 0
Interest Rate Reduction, Term Extension and Payment Delay
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	2,000,000
Interest Rate Reduction, Term Extension and Payment Delay | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000
Interest Rate Reduction, Term Extension and Payment Delay | Commercial | Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000
Interest Rate Reduction, Term Extension and Payment Delay | Commercial | Commercial real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0
Interest Rate Reduction, Term Extension and Payment Delay | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000
Interest Rate Reduction, Term Extension and Payment Delay | Retail | Residential mortgages
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	1,000,000
Interest Rate Reduction, Term Extension and Payment Delay | Retail | Home equity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0
Interest Rate Reduction, Term Extension and Payment Delay | Retail | Automobile
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0
Interest Rate Reduction, Term Extension and Payment Delay | Retail | Education
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	0
Interest Rate Reduction, Term Extension and Payment Delay | Retail | Other retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost basis	$ 0

CREDIT QUALITY AND THE ALLOWA_8

CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES - Troubled Debt Restructurings, Modified Default (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	$ 223	$ 164
Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	6	1
Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	179	112
Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	34	44
Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	4	7
Commercial
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	173	145
Commercial | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0
Commercial | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	152	102
Commercial | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	20	43
Commercial | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Commercial | Commercial and industrial
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	19	43
Commercial | Commercial and industrial | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0
Commercial | Commercial and industrial | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	18	0
Commercial | Commercial and industrial | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	43
Commercial | Commercial and industrial | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Commercial | Commercial real estate
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	154	102
Commercial | Commercial real estate | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Commercial | Commercial real estate | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	134	102
Commercial | Commercial real estate | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	20	0
Commercial | Commercial real estate | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	50	19
Retail | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	5	1
Retail | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	27	10
Retail | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	14	1
Retail | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	4	7
Retail | Residential mortgages
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	32	15
Retail | Residential mortgages | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	1
Retail | Residential mortgages | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	26	9
Retail | Residential mortgages | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	3	0
Retail | Residential mortgages | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	3	5
Retail | Home equity
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	2	3
Retail | Home equity | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Home equity | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	1
Retail | Home equity | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Home equity | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	2
Retail | Automobile
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Automobile | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Automobile | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Automobile | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Automobile | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Education
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	15	1
Retail | Education | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	4	0
Retail | Education | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Education | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	11	1
Retail | Education | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Other retail
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0
Retail | Other retail | Interest Rate Reduction
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	1	0
Retail | Other retail | Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Other retail | Payment Delay
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	0	0
Retail | Other retail | Interest Rate Reduction and Term Extension
Financing Receivable, Modified, Subsequent Default [Line Items]
Amortized cost basis of modified loans that are in subsequent default	$ 0	$ 0

PREMISES, EQUIPMENT, AND SOFT_3

PREMISES, EQUIPMENT, AND SOFTWARE - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Capital Leases of Lessee [Abstract]
Depreciation expense	$ 132	$ 115	$ 107
Capitalized Software
Capitalized software, gross	2,500	2,600
Capitalized software, accumulated amortization	1,700	1,700
Amortization of software	$ 268	$ 254	$ 243

PREMISES, EQUIPMENT, AND SOFT_4

PREMISES, EQUIPMENT, AND SOFTWARE - Schedule of Premises and Equipment (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Property, Plant and Equipment [Line Items]
Total premises and equipment, gross	$ 1,685	$ 1,708
Accumulated depreciation and amortization	(810)	(813)
Total premises and equipment, net	875	895
Land and land improvements
Property, Plant and Equipment [Line Items]
Total premises and equipment, gross	$ 144	143
Land and land improvements | Minimum
Property, Plant and Equipment [Line Items]
Useful life	10 years
Land and land improvements | Maximum
Property, Plant and Equipment [Line Items]
Useful life	75 years
Buildings and leasehold improvements
Property, Plant and Equipment [Line Items]
Total premises and equipment, gross	$ 887	875
Buildings and leasehold improvements | Minimum
Property, Plant and Equipment [Line Items]
Useful life	5 years
Buildings and leasehold improvements | Maximum
Property, Plant and Equipment [Line Items]
Useful life	60 years
Furniture, fixtures and equipment
Property, Plant and Equipment [Line Items]
Total premises and equipment, gross	$ 601	613
Furniture, fixtures and equipment | Minimum
Property, Plant and Equipment [Line Items]
Useful life	4 years
Furniture, fixtures and equipment | Maximum
Property, Plant and Equipment [Line Items]
Useful life	20 years
Construction in progress
Property, Plant and Equipment [Line Items]
Total premises and equipment, gross	$ 53	$ 77

PREMISES, EQUIPMENT, AND SOFT_5

PREMISES, EQUIPMENT, AND SOFTWARE - Schedule of Amortization (Details) $ in Millions	Dec. 31, 2024 USD ($)
Capitalized Software, Expected Future Amortization Expense [Abstract]
2025	$ 244
2026	184
2027	129
2028	72
2029	16
Thereafter	0
Total	645
In-process software	$ 222

MORTGAGE BANKING AND OTHER SE_3

MORTGAGE BANKING AND OTHER SERVICED LOANS - Narrative (Details) - USD ($) $ in Billions	Dec. 31, 2024	Dec. 31, 2023
Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
MSR loans	$ 95.6	$ 97.4

MORTGAGE BANKING AND OTHER SE_4

MORTGAGE BANKING AND OTHER SERVICED LOANS - Residential Mortgage Loans (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Cash proceeds from residential mortgage loans sold with servicing retained	$ 7,306	$ 9,124	$ 17,025
Repurchased residential mortgages	0	0	87
Mortgage Banking Fees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Gain on sales	63	72	86
Contractually specified servicing, late and other ancillary fees	$ 309	$ 309	$ 287

MORTGAGE BANKING AND OTHER SE_5

MORTGAGE BANKING AND OTHER SERVICED LOANS - Changes Related to MSRs - Fair Value Method (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
MSRs
Fair value as of beginning of period	$ 1,552
Fair value at end of the period	1,491	$ 1,552
Residential mortgages
MSRs
Fair value as of beginning of period	1,552	1,530
Amounts capitalized	106	127
Sales	(99)	0
Changes in unpaid principal balance during the period	(176)	(166)
Changes in fair value during the period	108	61
Fair value at end of the period	1,491	1,552
MSR loans	95,600	$ 97,400
Federal Home Loan Mortgage Corporation (FHLMC)
MSRs
MSR loans	$ 17,800

MORTGAGE BANKING AND OTHER SE_6

MORTGAGE BANKING AND OTHER SERVICED LOANS - Economic Assumptions Used to Estimate Value of MSRs (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Fair value	$ 1,491	$ 1,552
Weighted-average life (in years)	8 years 8 months 12 days	8 years 9 months 18 days
Weighted-average constant prepayment rate	6.70%	7.20%
Weighted average option adjusted spread	6.32%	6.30%
Minimum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	10%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value from 10% adverse change	$ 35	$ 37
Decline in fair value from 10% adverse change	$ 42	43
Maximum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	20%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value from 20% adverse change	$ 67	71
Decline in fair value from 20% adverse change	$ 84	$ 87

MORTGAGE BANKING AND OTHER SE_7

MORTGAGE BANKING AND OTHER SERVICED LOANS - Other Serviced Loans (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Other serviced loans	$ 420	$ 502
Commercial and Industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Other serviced loans	$ 92	$ 94

MORTGAGE BANKING AND OTHER SE_8

MORTGAGE BANKING AND OTHER SERVICED LOANS - Changes Related to MSRs - Amortization Method (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Education
Servicing Asset at Amortized Cost [Line Items]
Other serviced loans	$ 420	$ 502
Commercial and Industrial
Servicing Asset at Amortized Cost [Line Items]
Other serviced loans	$ 92	$ 94

LEASES - Narrative (Details)

LEASES - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Lessee, Lease, Description [Line Items]
Operating lease right-of-use assets	$ 869	$ 885
Lessor operating lease assets	$ 165	$ 254
Minimum
Lessee, Lease, Description [Line Items]
Lease term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Lease term	15 years

LEASES - Components of Operatin

LEASES - Components of Operating Lease Cost (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Leases [Abstract]
Operating lease cost	$ 220	$ 221	$ 216
Short-term lease cost	3	2	2
Variable lease cost	5	5	7
Sublease income	(5)	(1)	(1)
Total	$ 223	$ 227	$ 224

LEASES - Supplemental Balance S

LEASES - Supplemental Balance Sheet Information (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Leases [Abstract]
Operating lease right-of-use assets	$ 869	$ 885
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Other assets	Other assets
Operating lease liabilities	$ 956	$ 977
Operating Lease, Liability, Statement of Financial Position [Extensible List]	Other liabilities	Other liabilities
Weighted average remaining lease term (years)	7 years	7 years
Weighted average discount rate	3.51%	3.10%

LEASES - Supplemental Lease Inf

LEASES - Supplemental Lease Information (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Cash paid for amounts included in measurement of liabilities:
Operating cash flows from operating leases	$ 233	$ 232	$ 219
Supplemental non-cash information on lease liabilities arising from obtaining right-of-use assets:
Right-of-use assets in exchange for new operating lease liabilities	$ 84	$ 64	$ 408

LEASES - Liability Maturity Sch

LEASES - Liability Maturity Schedule (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Lessee, Operating Lease, Liability, Payment, Due [Abstract]
2025	$ 204
2026	193
2027	171
2028	140
2029	108
Thereafter	267
Total lease payments	1,083
Less: Interest	127
Present value of lease liabilities	$ 956	$ 977

GOODWILL AND INTANGIBLE ASSET_2

GOODWILL AND INTANGIBLE ASSETS - Narrative (Details)	12 Months Ended
	Dec. 31, 2024 USD ($) reportingUnit	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)
Goodwill [Line Items]
Number of reporting units | reportingUnit	2
Goodwill impairment	$ 0	$ 0	$ 0
Amortization of intangible assets	35,000,000	42,000,000	$ 41,000,000
Consumer Banking
Goodwill [Line Items]
Goodwill accumulated impairment loss	5,900,000,000	5,900,000,000
Commercial Banking
Goodwill [Line Items]
Goodwill accumulated impairment loss	$ 50,000,000	$ 50,000,000

GOODWILL AND INTANGIBLE ASSET_3

GOODWILL AND INTANGIBLE ASSETS - Goodwill Rollforward (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Goodwill [Roll Forward]
Beginning balance	$ 8,188	$ 8,173
Business acquisitions		15
Divestitures	(1)
Ending balance	8,187	8,188
Consumer Banking
Goodwill [Roll Forward]
Beginning balance	2,678	2,673
Business acquisitions		5
Divestitures	0
Ending balance	2,678	2,678
Commercial Banking
Goodwill [Roll Forward]
Beginning balance	5,510	5,500
Business acquisitions		10
Divestitures	(1)
Ending balance	$ 5,509	$ 5,510

GOODWILL AND INTANGIBLE ASSET_4

GOODWILL AND INTANGIBLE ASSETS - Other Intangibles (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross	$ 294	$ 270
Accumulated Amortization	148	113
Net	$ 146	157
Core deposits
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	10 years
Gross	$ 144	144
Accumulated Amortization	66	44
Net	78	100
Acquired technology
Finite-Lived Intangible Assets [Line Items]
Gross	23	23
Accumulated Amortization	22	21
Net	1	2
Acquired relationships
Finite-Lived Intangible Assets [Line Items]
Gross	52	52
Accumulated Amortization	31	26
Net	21	26
Naming Rights
Finite-Lived Intangible Assets [Line Items]
Gross	33	33
Accumulated Amortization	16	12
Net	17	21
Other
Finite-Lived Intangible Assets [Line Items]
Gross	42	18
Accumulated Amortization	13	10
Net	$ 29	$ 8
Minimum | Acquired technology
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	5 years
Minimum | Acquired relationships
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	2 years
Minimum | Naming Rights
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	5 years
Minimum | Other
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	2 years
Maximum | Acquired technology
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	7 years
Maximum | Acquired relationships
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	15 years
Maximum | Naming Rights
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	10 years
Maximum | Other
Finite-Lived Intangible Assets [Line Items]
Amortizable Lives	8 years

GOODWILL AND INTANGIBLE ASSET_5

GOODWILL AND INTANGIBLE ASSETS - Intangible Asset Amortization (Details) $ in Millions	Dec. 31, 2024 USD ($)
Finite-Lived Intangible Assets, Amortization Expense, Maturity Schedule [Abstract]
2025	$ 33
2026	30
2027	26
2028	18
2029	$ 9

VARIABLE INTEREST ENTITIES - Sc

VARIABLE INTEREST ENTITIES - Schedule of Consolidated Variable Interest Entities (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
ASSETS:
Cash and due from banks	[1]	$ 1,409	$ 1,794
Interest-bearing deposits in banks	[1]	635	405
Net loans and leases	[1]	137,142	143,861
Other assets	[1]	13,941	13,359
TOTAL ASSETS		217,521	221,964
LIABILITIES:
Long-term borrowed funds	[1]	12,401	13,467
Other liabilities	[1]	4,870	4,746
TOTAL LIABILITIES		193,267	197,622
Variable Interest Entity, Primary Beneficiary
ASSETS:
Cash and due from banks		0	13
Interest-bearing deposits in banks		209	106
Net loans and leases		3,843	3,194
Other assets		21	14
TOTAL ASSETS		4,073	3,327
LIABILITIES:
Long-term borrowed funds		3,375	2,692
Other liabilities		8	8
TOTAL LIABILITIES		$ 3,383	$ 2,700
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.

VARIABLE INTEREST ENTITIES - _2

VARIABLE INTEREST ENTITIES - Schedule of Variable Interest Entities (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Variable Interest Entity [Line Items]
Lending to special purpose entities included in loans and leases	[1]	$ 137,142	$ 143,861
Other assets	[1]	13,941	13,359
LIHTC unfunded commitments included in other liabilities	[1]	4,870	4,746
Asset-backed investments included in HTM securities	[2]	8,599	9,184
Variable Interest Entity, Not Primary Beneficiary
Variable Interest Entity [Line Items]
Lending to special purpose entities included in loans and leases		4,215	4,760
LIHTC unfunded commitments included in other liabilities		1,109	1,025
Asset-backed investments included in HTM securities		412	488
Variable Interest Entity, Not Primary Beneficiary | Low Income Housing Tax Credit Partnerships
Variable Interest Entity [Line Items]
Other assets		2,631	2,444
Variable Interest Entity, Not Primary Beneficiary | Renewable Energy Investments
Variable Interest Entity [Line Items]
Other assets		269	314
Variable Interest Entity, Not Primary Beneficiary | New Market Tax Credit Investments
Variable Interest Entity [Line Items]
Other assets		$ 2	$ 3
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.[2]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

VARIABLE INTEREST ENTITIES - Na

VARIABLE INTEREST ENTITIES - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Commitments to extend credit | Variable Interest Entity, Not Primary Beneficiary | Special Purpose Entities
Variable Interest Entity [Line Items]
Undrawn commitments to extend credit	$ 2,800	$ 2,700
Renewable Energy Wind Investments | Renewable Energy Entities
Variable Interest Entity [Line Items]
Undrawn commitments to extend credit	$ 49

VARIABLE INTEREST ENTITIES - _3

VARIABLE INTEREST ENTITIES - Schedule of Affordable Housing Tax Credit Investments (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Variable Interest Entity [Line Items]
Income tax expense	$ (379)	$ (422)	$ (582)
Noninterest income	2,176	1,983	2,009
Net income	1,509	1,608	2,073
Variable Interest Entity, Not Primary Beneficiary | Net Income (Loss) Attributable To Parent, Net Benefit
Variable Interest Entity [Line Items]
Net income	101	80	48
Variable Interest Entity, Not Primary Beneficiary | Net benefit (expense) included in income tax expense
Variable Interest Entity [Line Items]
Income tax expense	109	85	48
Variable Interest Entity, Not Primary Beneficiary | Tax credits recognized
Variable Interest Entity [Line Items]
Income tax expense	379	334	236
Variable Interest Entity, Not Primary Beneficiary | Other tax benefits recognized
Variable Interest Entity [Line Items]
Income tax expense	93	71	59
Variable Interest Entity, Not Primary Beneficiary | Amortization
Variable Interest Entity [Line Items]
Income tax expense	(363)	(320)	(247)
Variable Interest Entity, Not Primary Beneficiary | Net benefit (expense) included in noninterest income
Variable Interest Entity [Line Items]
Noninterest income	(8)	(5)	0
Variable Interest Entity, Not Primary Beneficiary | Other income
Variable Interest Entity [Line Items]
Noninterest income	4	5	0
Variable Interest Entity, Not Primary Beneficiary | Allocated income (loss) on investments
Variable Interest Entity [Line Items]
Noninterest income	$ (12)	$ (10)	$ 0

DEPOSITS - Major Components of

DEPOSITS - Major Components of Deposits (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Deposits, by Type [Abstract]
Noninterest-bearing demand	$ 36,920	$ 37,107
Money market	55,321	53,812
Checking with interest	33,246	31,876
Savings	25,976	27,983
Time	23,313	26,564
Total deposits	$ 174,776	$ 177,342

DEPOSITS - Maturities of Term D

DEPOSITS - Maturities of Term Deposits (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Time Deposits, Fiscal Year Maturity [Abstract]
2025	$ 22,935
2026	241
2027	71
2028	36
2029	26
2028 and thereafter	4
Total	$ 23,313	$ 26,564

DEPOSITS - Maturities of Term_2

DEPOSITS - Maturities of Term Deposits Greater than $100,000 (Details) $ in Millions	Dec. 31, 2024 USD ($)
Contractual Maturities, Time Deposits, $100,000 or More [Abstract]
Three months or less	$ 2,763
After three months through six months	2,339
After six months through twelve months	1,430
After twelve months	50
Total time deposits	$ 6,582

BORROWED FUNDS - Short Term Deb

BORROWED FUNDS - Short Term Debt (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Short-term Debt [Line Items]
Short-term borrowed funds	$ 0	$ 505
Other short-term borrowed funds
Short-term Debt [Line Items]
Short-term borrowed funds	$ 0	$ 505

BORROWED FUNDS - Long Term Debt

BORROWED FUNDS - Long Term Debt (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Long-term borrowed funds	[1]	$ 12,401	$ 13,467
Parent company
Debt Instrument [Line Items]
Long-term borrowed funds		$ 6,479
Parent company | Subordinated Debt | 3.750% fixed-rate subordinated debt, due July 2024
Debt Instrument [Line Items]
Interest rate		3.75%
Long-term borrowed funds		$ 0	90
Parent company | Subordinated Debt | 4.023% fixed-rate subordinated debt, due October 2024
Debt Instrument [Line Items]
Interest rate		4.023%
Long-term borrowed funds		$ 0	17
Parent company | Subordinated Debt | 4.350% fixed-rate subordinated debt, due August 2025
Debt Instrument [Line Items]
Interest rate		4.35%
Long-term borrowed funds		$ 133	133
Parent company | Subordinated Debt | 4.300% fixed-rate subordinated debt, due December 2025
Debt Instrument [Line Items]
Interest rate		4.30%
Long-term borrowed funds		$ 336	336
Parent company | Subordinated Debt | 3.750% fixed-rate reset subordinated debt, due February 2031
Debt Instrument [Line Items]
Interest rate		3.75%
Long-term borrowed funds		$ 69	69
Parent company | Subordinated Debt | 4.300% fixed-rate reset subordinated debt, due February 2031
Debt Instrument [Line Items]
Interest rate		4.30%
Long-term borrowed funds		$ 135	135
Parent company | Subordinated Debt | 4.350% fixed-rate reset subordinated debt, due February 2031
Debt Instrument [Line Items]
Interest rate		4.35%
Long-term borrowed funds		$ 60	60
Parent company | Subordinated Debt | 5.718% fixed/floating-rate senior unsecured notes, due July 2032
Debt Instrument [Line Items]
Interest rate		5.718%
Long-term borrowed funds		$ 1,243	0
Parent company | Subordinated Debt | 2.638% fixed-rate subordinated debt, due September 2032
Debt Instrument [Line Items]
Interest rate		2.638%
Long-term borrowed funds		$ 570	563
Parent company | Subordinated Debt | 6.645% fixed/floating-rate senior unsecured notes, due April 2035
Debt Instrument [Line Items]
Interest rate		6.645%
Long-term borrowed funds		$ 745	0
Parent company | Subordinated Debt | 5.641% fixed-rate reset subordinated debt, due May 2037
Debt Instrument [Line Items]
Interest rate		5.641%
Long-term borrowed funds		$ 398	398
Parent company | Senior Unsecured Notes | 2.850% fixed-rate senior unsecured notes, due July 2026
Debt Instrument [Line Items]
Interest rate		2.85%
Long-term borrowed funds		$ 499	499
Parent company | Senior Unsecured Notes | 5.841% fixed/floating-rate senior unsecured notes, due January 2030
Debt Instrument [Line Items]
Interest rate		5.841%
Long-term borrowed funds		$ 1,245	0
Parent company | Senior Unsecured Notes | 2.500% fixed-rate senior unsecured notes, due February 2030
Debt Instrument [Line Items]
Interest rate		2.50%
Long-term borrowed funds		$ 299	298
Parent company | Senior Unsecured Notes | 3.250% fixed-rate senior unsecured notes, due April 2030
Debt Instrument [Line Items]
Interest rate		3.25%
Long-term borrowed funds		$ 747	746
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
Long-term borrowed funds		$ 5,922
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.250% senior unsecured notes, due April 2025
Debt Instrument [Line Items]
Interest rate		2.25%
Long-term borrowed funds		$ 750	749
CBNA and Other Subsidiaries | Senior Unsecured Notes | 4.119% fixed/floating-rate senior unsecured notes, due May 2025(1)
Debt Instrument [Line Items]
Interest rate		4.119%
Long-term borrowed funds		$ 0	649
CBNA and Other Subsidiaries | Senior Unsecured Notes | 6.064% fixed/floating-rate senior unsecured notes, due October 2025(2)
Debt Instrument [Line Items]
Interest rate		6.064%
Long-term borrowed funds		$ 0	599
CBNA and Other Subsidiaries | Senior Unsecured Notes | 5.284% fixed/floating-rate senior unsecured notes, due January 2026
Debt Instrument [Line Items]
Interest rate		5.284%
Long-term borrowed funds		$ 350	349
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.750% senior unsecured notes, due February 2026
Debt Instrument [Line Items]
Interest rate		3.75%
Long-term borrowed funds		$ 492	483
CBNA and Other Subsidiaries | Senior Unsecured Notes | 4.575% fixed/floating-rate senior unsecured notes, due August 2028
Debt Instrument [Line Items]
Interest rate		4.575%
Long-term borrowed funds		$ 798	798
CBNA and Other Subsidiaries | Federal Home Loan advances
Debt Instrument [Line Items]
Weighted average interest rate		3.243%
Long-term borrowed funds		$ 53	3,786
CBNA and Other Subsidiaries | Secured Debt
Debt Instrument [Line Items]
Long-term borrowed funds		$ 3,461	2,692
Debt, Weighted Average Interest Rate		5.69%
CBNA and Other Subsidiaries | Other
Debt Instrument [Line Items]
Long-term borrowed funds		$ 18	$ 18
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.

BORROWED FUNDS - Narrative (Det

BORROWED FUNDS - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Principal balance	$ 12,500	$ 13,600
Unamortized deferred issuance costs and or discounts	85	74
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	(8)	(17)
Short-term borrowed funds	0	505
Available borrowing capacity	74,000
FHLB advances and letters of credit | Secured Debt
Debt Instrument [Line Items]
Short-term borrowed funds	4,600	9,200
Pledged as collateral for FHLB borrowing capacity
Debt Instrument [Line Items]
Available borrowing capacity	$ 21,100	$ 15,900

BORROWED FUNDS - Maturities of

BORROWED FUNDS - Maturities of Long-term Borrowed Funds (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
2025		$ 1,346
2026		2,401
2027		4
2028		2,700
2029		1
2028 and thereafter		5,949
Total	[1]	12,401	$ 13,467
Parent Company
Debt Instrument [Line Items]
2025		470
2026		499
2027		0
2028		0
2029		0
2028 and thereafter		5,510
Total		6,479
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
2025		876
2026		1,902
2027		4
2028		2,700
2029		1
2028 and thereafter		439
Total		$ 5,922
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.

DERIVATIVES - Schedule of Deriv

DERIVATIVES - Schedule of Derivative Instruments (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Derivatives, Fair Value [Line Items]
Notional amount	$ 279,484	$ 309,553
Derivative Assets
Total derivative assets	1,476	1,593
Less: Gross amounts offset in the Consolidated Balance Sheets	(391)	(471)
Less: Cash collateral applied	(677)	(682)
Total net derivatives presented in the Consolidated Balance Sheets	408	440
Derivative Liabilities
Derivative Liabilities	1,710	2,183
Less: Gross amounts offset in the Consolidated Balance Sheets	(391)	(471)
Less: Cash collateral applied	(99)	(150)
Total net derivatives presented in the Consolidated Balance Sheets	1,220	1,562
Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	210,407	222,658
Derivative Assets
Total derivative assets	1,074	1,420
Derivative Liabilities
Derivative Liabilities	1,705	2,139
Interest rate contracts
Derivative Assets
Total derivative assets	562	464
Derivative Liabilities
Derivative Liabilities	910	1,149
Interest rate contracts | Derivatives designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	69,077	86,895
Derivative Assets
Total derivative assets	402	173
Derivative Liabilities
Derivative Liabilities	5	44
Interest rate contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	171,193	185,993
Derivative Assets
Total derivative assets	160	291
Derivative Liabilities
Derivative Liabilities	905	1,105
Foreign exchange contracts
Derivative Assets
Total derivative assets	472	434
Derivative Liabilities
Derivative Liabilities	411	378
Foreign exchange contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	34,749	32,528
Derivative Assets
Total derivative assets	472	434
Derivative Liabilities
Derivative Liabilities	411	378
Commodities contracts
Derivative Assets
Total derivative assets	429	685
Derivative Liabilities
Derivative Liabilities	379	640
Commodities contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	1,136	1,251
Derivative Assets
Total derivative assets	429	685
Derivative Liabilities
Derivative Liabilities	379	640
TBA contracts
Derivative Assets
Total derivative assets	10	3
Derivative Liabilities
Derivative Liabilities	8	16
TBA contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	2,714	2,337
Derivative Assets
Total derivative assets	10	3
Derivative Liabilities
Derivative Liabilities	8	16
Other contracts
Derivative Assets
Total derivative assets	3	7
Derivative Liabilities
Derivative Liabilities	2	0
Other contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	615	549
Derivative Assets
Total derivative assets	3	7
Derivative Liabilities
Derivative Liabilities	$ 2	$ 0

DERIVATIVES - Narrative (Detail

DERIVATIVES - Narrative (Details) $ in Millions	Dec. 31, 2024 USD ($)
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Net loss (pre-tax) on derivatives expected to be reclassified in next 12 months	$ 718

DERIVATIVES - Schedule of Fair

DERIVATIVES - Schedule of Fair Value Hedges (Details) - Hedge of interest rate risk - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Interest Income, Loans Held for Sale
Derivative Instruments, Gain (Loss) [Line Items]
Hedged Item	$ 0	$ 0	$ (13)
Derivative	0	0	13
Amounts related to interest settlements on derivatives	0	0	0
Total net interest income recognized on fair value hedges	0	0	0
Interest Income, Investment Securities
Derivative Instruments, Gain (Loss) [Line Items]
Hedged Item	(142)	50	(29)
Derivative	147	(48)	29
Amounts related to interest settlements on derivatives	107	10	(3)
Total net interest income recognized on fair value hedges	112	12	(3)
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Hedged Item	(8)	(10)	68
Derivative	8	10	(69)
Amounts related to interest settlements on derivatives	(14)	(16)	12
Total net interest income recognized on fair value hedges	$ (14)	$ (16)	$ 11

DERIVATIVES - Amounts Recorded

DERIVATIVES - Amounts Recorded in Balance Sheet (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Derivative [Line Items]
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	$ (8)	$ (17)
Debt Securities
Derivative [Line Items]
Carrying amount of hedged assets(2)	9,557	7,253
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	(97)	60
Debt Securities | Closed Portfolios
Derivative [Line Items]
Carrying amount of hedged assets(2)	6,400	5,900
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	(75)	39
Amount of hedged item	4,700	4,000
Long-term borrowed funds
Derivative [Line Items]
Carrying amount of hedged liabilities	491	483
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	$ (8)	$ (17)

DERIVATIVES - Effect of Derivat

DERIVATIVES - Effect of Derivative Instruments on Net Income and Stockholders' Equity (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Derivative Instruments, Gain (Loss) [Line Items]
Pre-tax net gains (losses) recognized in OCI	$ (725)	$ (145)	$ (1,806)
Interest Income
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pre-tax net losses reclassified from AOCI	(945)	(596)	(111)
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pre-tax net losses reclassified from AOCI	$ (1)	$ 0	$ (4)

DERIVATIVES - Effect of Custome

DERIVATIVES - Effect of Customer Derivatives and Economic Hedges on Net Income (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ 71	$ 153	$ 112
Derivative, Gain (Loss), Statement of Income or Comprehensive Income [Extensible Enumeration]	Fees and Commissions, Mortgage Banking and Servicing, Foreign exchange and derivative products	Fees and Commissions, Mortgage Banking and Servicing, Foreign exchange and derivative products	Fees and Commissions, Mortgage Banking and Servicing, Foreign exchange and derivative products
Economic hedges | Customer interest rate contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ (773)	$ (505)	$ (2,027)
Economic hedges | Derivatives hedging interest rate risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	805	551	2,090
Economic hedges | Customer foreign exchange contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(223)	94	(180)
Economic hedges | Derivatives hedging foreign exchange risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	334	14	313
Economic hedges | Customer commodity contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	23	(900)	1,121
Economic hedges | Derivatives hedging commodity price risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(7)	941	(1,097)
Economic hedges | Residential loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(16)	(34)	(284)
Economic hedges | Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	19	25	489
Economic hedges | Derivative contracts used to hedge residential MSRs
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ (91)	$ (33)	$ (313)

EMPLOYEE BENEFITS - Narrative (

EMPLOYEE BENEFITS - Narrative (Details) - USD ($)		12 Months Ended
	Jan. 01, 2015	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Years of service used in determining benefits		5 years
Net actuarial losses		$ 403,000,000	$ 446,000,000
Employer matching contribution, percent of employees' pay	4%
Employer matching contribution, period of service completion		1 year
Employer matching contribution, addition		1.50%
Employer contribution amount		$ 84,000,000	$ 78,000,000	$ 86,000,000
Qualified Plans
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Expected contribution		0
Non-Qualified Plans
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Expected contribution		$ 10,000,000

EMPLOYEE BENEFITS - Changes in

EMPLOYEE BENEFITS - Changes in the Fair Value of Pension Plan Assets, Projected Benefit Obligation, Funded Status, and Accumulated Benefit Obligation (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Qualified Plans
Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]
Fair value of plan assets as of January 1	$ 1,281	$ 1,182
Return on plan assets	86	169
Employer contributions	0	0
Settlements	0	0
Benefits and administrative expenses paid	(67)	(70)
Fair value of plan assets as of December 31	1,300	1,281
Projected benefit obligation	828	880
Pension asset (obligation)	472	401
Accumulated benefit obligation	828	880
Non-Qualified Plans
Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]
Fair value of plan assets as of January 1	0	0
Return on plan assets	0	0
Employer contributions	20	5
Settlements	(11)	0
Benefits and administrative expenses paid	(9)	(5)
Fair value of plan assets as of December 31	0	0
Projected benefit obligation	84	99
Pension asset (obligation)	(84)	(99)
Accumulated benefit obligation	$ 84	$ 99

EMPLOYEE BENEFITS - Schedule of

EMPLOYEE BENEFITS - Schedule of Net Periodic (Income) Cost (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 3	$ 4	$ 3
Interest cost	50	51	37
Expected return on plan assets	(97)	(92)	(93)
Amortization of actuarial loss	14	17	14
Settlement	3	0	0
Net periodic pension cost (income)	(27)	(20)	(39)
Net actuarial loss (gain)	(26)	(43)	52
Amortization of actuarial loss	(14)	(17)	(14)
Settlement	(3)	0	0
Total recognized in OCI	(43)	(60)	38
Total recognized in net periodic benefit cost (income) and OCI	$ (70)	$ (80)	$ (1)
Defined Benefit Plan, Net Periodic Benefit (Cost) Credit, Expected Return (Loss), Statement of Income or Comprehensive Income [Extensible Enumeration]	Other Noninterest Expense	Other Noninterest Expense	Other Noninterest Expense
Defined Benefit Plan, Net Periodic Benefit Cost (Credit), Interest Cost, Statement of Income or Comprehensive Income [Extensible Enumeration]	Other operating expense	Other operating expense	Other operating expense
Qualified Plans
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 3	$ 4	$ 3
Interest cost	45	46	34
Expected return on plan assets	(97)	(92)	(93)
Amortization of actuarial loss	13	15	11
Settlement	0	0	0
Net periodic pension cost (income)	(36)	(27)	(45)
Net actuarial loss (gain)	(23)	(44)	71
Amortization of actuarial loss	(13)	(15)	(11)
Settlement	0	0	0
Total recognized in OCI	(36)	(59)	60
Total recognized in net periodic benefit cost (income) and OCI	(72)	(86)	15
Non-Qualified Plans
Defined Benefit Plan Disclosure [Line Items]
Service cost	0	0	0
Interest cost	5	5	3
Expected return on plan assets	0	0	0
Amortization of actuarial loss	1	2	3
Settlement	3	0	0
Net periodic pension cost (income)	9	7	6
Net actuarial loss (gain)	(3)	1	(19)
Amortization of actuarial loss	(1)	(2)	(3)
Settlement	(3)	0	0
Total recognized in OCI	(7)	(1)	(22)
Total recognized in net periodic benefit cost (income) and OCI	$ 2	$ 6	$ (16)

EMPLOYEE BENEFITS - Expected Fu

EMPLOYEE BENEFITS - Expected Future Benefit Payments (Details) $ in Millions	Dec. 31, 2024 USD ($)
Expected benefit payments by fiscal year ended
December 31, 2025	$ 72
December 31, 2026	73
December 31, 2027	74
December 31, 2028	73
December 31, 2029	73
December 31, 2030 - 2034	$ 352

ACCUMULATED OTHER COMPREHENSI_3

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) - Schedule of Accumulated Other Comprehensive Income (Loss) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 24,342	$ 23,690	$ 23,420
Other comprehensive income (loss) before reclassifications	(602)	272	(3,985)
Amounts reclassified to the Consolidated Statements of Operations	765	530	90
Total other comprehensive income (loss), net of income taxes	163	802	(3,895)
Ending balance	24,254	24,342	23,690
Total AOCI
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(3,758)	(4,560)	(665)
Total other comprehensive income (loss), net of income taxes	163	802	(3,895)
Ending balance	(3,595)	(3,758)	(4,560)
Net Unrealized Gains (Losses) on Cash Flow Hedges
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(1,087)	(1,416)	(161)
Other comprehensive income (loss) before reclassifications	(531)	(106)	(1,340)
Amounts reclassified to the Consolidated Statements of Operations	693	435	85
Total other comprehensive income (loss), net of income taxes	162	329	(1,255)
Ending balance	(925)	(1,087)	(1,416)
Net Unrealized Gains (Losses) on Investment Securities
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(2,338)	(2,771)	(156)
Other comprehensive income (loss) before reclassifications	(90)	350	(2,608)
Amounts reclassified to the Consolidated Statements of Operations	59	83	(7)
Total other comprehensive income (loss), net of income taxes	(31)	433	(2,615)
Ending balance	(2,369)	(2,338)	(2,771)
Defined Benefit Plans
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(333)	(373)	(348)
Other comprehensive income (loss) before reclassifications	19	28	(37)
Amounts reclassified to the Consolidated Statements of Operations	13	12	12
Total other comprehensive income (loss), net of income taxes	32	40	(25)
Ending balance	$ (301)	$ (333)	$ (373)

STOCKHOLDERS' EQUITY - Preferre

STOCKHOLDERS' EQUITY - Preferred Stock (Details) - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2024	May 23, 2024	Dec. 31, 2023
Preferred Stock
Preferred stock, par value (in dollars per share)	$ 25		$ 25
Preferred stock, authorized (in shares)	100,000,000		100,000,000
Preferred stock, issued (in shares)	2,150,000		2,050,000
Preferred stock, issued	$ 2,113		$ 2,014
Series B
Preferred Stock
Preferred stock, liquidation preference (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000		300,000
Preferred stock, issued	$ 296		$ 296
Series C
Preferred Stock
Preferred stock, liquidation preference (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000		300,000
Preferred stock, issued	$ 297		$ 297
Series D
Preferred Stock
Preferred stock, liquidation preference (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	0		300,000
Preferred stock, issued	$ 0		$ 293
Shares issued (in dollars per share)	$ 25
Depositary shares issued (in shares)	12,000,000
Depository share interest percentage	2.50%
Series E
Preferred Stock
Preferred stock, liquidation preference (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	450,000		450,000
Preferred stock, issued	$ 437		$ 437
Shares issued (in dollars per share)	$ 25
Depositary shares issued (in shares)	18,000,000
Depository share interest percentage	2.50%
Series F
Preferred Stock
Preferred stock, liquidation preference (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	400,000		400,000
Preferred stock, issued	$ 395		$ 395
Series G
Preferred Stock
Preferred stock, liquidation preference (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000		300,000
Preferred stock, issued	$ 296		$ 296
Series H
Preferred Stock
Preferred stock, par value (in dollars per share)		$ 25
Preferred stock, liquidation preference (in dollars per share)	$ 1,000	$ 1,000
Preferred stock, issued (in shares)	400,000	400,000	0
Preferred stock, issued	$ 392	$ 400	$ 0
Depositary shares issued (in shares)	16,000,000
Depository share interest percentage	2.50%

STOCKHOLDERS' EQUITY - Narrativ

STOCKHOLDERS' EQUITY - Narrative (Details) - USD ($) $ / shares in Units, $ in Millions		1 Months Ended	12 Months Ended
	May 23, 2024	May 31, 2024	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Class of Stock [Line Items]
Preferred stock, issued			$ 2,113	$ 2,014
Preferred stock, issued (in shares)			2,150,000	2,050,000
Preferred stock, par value (in dollars per share)			$ 25	$ 25
Cost of stock repurchase			$ 1,050	$ 906	$ 153
Treasury stock purchased (in shares)			28,113,278	28,473,805
Series H
Class of Stock [Line Items]
Preferred stock, issued	$ 400		$ 392	$ 0
Preferred stock, issued (in shares)	400,000		400,000	0
Preferred stock, dividend rate	7.375%	9.205%
Preferred stock, par value (in dollars per share)	$ 25
Preferred stock, liquidation preference (in dollars per share)	$ 1,000		$ 1,000
Proceeds from issuance of preferred stock	$ 392
Redemption option regulatory capital treatment event window	90 days

STOCKHOLDERS' EQUITY - Prefer_2

STOCKHOLDERS' EQUITY - Preferred Stock Outstanding (Details) - $ / shares	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Class of Stock [Line Items]
Number of shares issued (in shares)	2,150,000	2,050,000
Redemption period	90 days
Redemption price per share (in dollars per share)	$ 1,000
Series B
Class of Stock [Line Items]
Number of shares issued (in shares)	300,000	300,000
Preferred stock, dividend rate	6%
Series C
Class of Stock [Line Items]
Number of shares issued (in shares)	300,000	300,000
Preferred stock, dividend rate	6.375%
Series D
Class of Stock [Line Items]
Number of shares issued (in shares)	0	300,000
Depositary shares issued (in shares)	12,000,000
Depository share interest percentage	2.50%
Series E
Class of Stock [Line Items]
Number of shares issued (in shares)	450,000	450,000
Preferred stock, dividend rate	5%
Depositary shares issued (in shares)	18,000,000
Depository share interest percentage	2.50%
Series F
Class of Stock [Line Items]
Number of shares issued (in shares)	400,000	400,000
Preferred stock, dividend rate	5.65%
Series G
Class of Stock [Line Items]
Number of shares issued (in shares)	300,000	300,000
Preferred stock, dividend rate	4%
Secured Overnight Financing Rate (SOFR) | Series B
Class of Stock [Line Items]
Preferred stock, dividend payment rate	3.265%
Secured Overnight Financing Rate (SOFR) | Series C
Class of Stock [Line Items]
Preferred stock, dividend payment rate	3.419%
US Treasury (UST) Interest Rate | Series F
Class of Stock [Line Items]
Preferred stock, dividend payment rate	5.313%
US Treasury (UST) Interest Rate | Series G
Class of Stock [Line Items]
Preferred stock, dividend payment rate	3.215%

STOCKHOLDERS' EQUITY - Dividend

STOCKHOLDERS' EQUITY - Dividends (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Common stock
Dividends declared per share of common stock (in usd per share)		$ 1.68	$ 1.68	$ 1.62
Dividends Declared		$ 769	$ 808	$ 779
Payments of ordinary common stock dividends	$ 769	769	808	779
Preferred stock
Dividends Declared		137	117	113
Dividends Paid	134	$ 134	$ 120	$ 113
Series B
Preferred stock
Dividends declared per share of preferred stock (in usd per share)		$ 84.92	$ 74.49	$ 60
Dividends Declared		$ 25	$ 22	$ 18
Dividends Paid	26		$ 25	$ 18
Series C
Preferred stock
Dividends declared per share of preferred stock (in usd per share)		$ 80.78	$ 63.75	$ 63.75
Dividends Declared		$ 24	$ 19	$ 19
Dividends Paid	23		$ 19	$ 19
Series D
Preferred stock
Dividends declared per share of preferred stock (in usd per share)		$ 39.66	$ 63.50	$ 63.50
Dividends Declared		$ 12	$ 19	$ 19
Dividends Paid	17		$ 19	$ 19
Series E
Preferred stock
Dividends declared per share of preferred stock (in usd per share)		$ 50	$ 50	$ 50
Dividends Declared		$ 23	$ 22	$ 22
Dividends Paid	23		$ 22	$ 22
Series F
Preferred stock
Dividends declared per share of preferred stock (in usd per share)		$ 56.50	$ 56.50	$ 56.50
Dividends Declared		$ 23	$ 23	$ 23
Dividends Paid	23		$ 23	$ 23
Series G
Preferred stock
Dividends declared per share of preferred stock (in usd per share)		$ 40	$ 40	$ 40
Dividends Declared		$ 12	$ 12	$ 12
Dividends Paid	$ 12		$ 12	$ 12
Series H
Preferred stock
Dividends declared per share of preferred stock (in usd per share)	$ 45.68		$ 0	$ 0
Dividends Declared	$ 18		$ 0	$ 0
Dividends Paid	$ 10		$ 0	$ 0

SHARE-BASED COMPENSATION - Narr

SHARE-BASED COMPENSATION - Narrative (Details) - USD ($)	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Employee discount on company stock	10%
Maximum employee salary contribution percentage - ESPP	10%
Maximum employee contribution amount - ESPP	$ 25,000
Compensation expense related to share-based plans	97,000,000	$ 87,000,000	$ 84,000,000
Share-based compensation not yet recognized	$ 105,000,000
Unrecognized compensation expense, weighted-average period of recognition	2 years
Tax benefit recognized in earnings for share-based compensation arrangements	$ 16,000,000		19,000,000
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total fair value of restricted stock units that vested during the years	$ 77,000,000	$ 71,000,000	$ 51,000,000
2014 Omnibus Incentive Plan | Time-based restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	3 years
2014 Omnibus Incentive Plan | Performance-based restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	3 years
Omnibus Incentive Plan And Directors Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for grant (in shares)	12,847,704
2014 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for grant (in shares)	7,709,853

SHARE-BASED COMPENSATION - Shar

SHARE-BASED COMPENSATION - Share-based Compensation Activity (Details) - Restricted Stock Units (RSUs) - $ / shares	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Shares Underlying Awards
Beginning of period (in shares)	4,573,657	3,876,601	3,502,956
Granted (in shares)	4,080,812	2,575,234	1,844,352
Vested and Distributed (in shares)	(1,791,746)	(1,729,136)	(1,359,543)
Forfeited (in shares)	(184,555)	(149,042)	(111,164)
End of period (in shares)	6,678,168	4,573,657	3,876,601
Weighted Average Grant Price
Beginning of period (in dollars per share)	$ 42.23	$ 43.06	$ 38.23
Granted (in dollars per share)	33.62	39.88	48.12
Vested and Distributed (in dollars per share)	43.12	40.84	37.47
Forfeited (in dollars per share)	37.56	42.92	43.36
End of period (in dollars per share)	$ 36.86	$ 42.23	$ 43.06

COMMITMENTS AND CONTINGENCIES -

COMMITMENTS AND CONTINGENCIES - Narrative (Details)	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2003
Minimum
Risk Participation Agreements [Abstract]
Risk participation agreements, Average term	1 year
Maximum
Risk Participation Agreements [Abstract]
Risk participation agreements, Average term	9 years
Marketing rights
Marketing Rights [Abstract]
Commitment period		25 years
Financial standby letters of credit
Letters of Credit [Abstract]
Letters of credit terms	2 years
Commercial letters of credit
Letters of Credit [Abstract]
Letters of credit terms	1 year

COMMITMENTS AND CONTINGENCIES_2

COMMITMENTS AND CONTINGENCIES - Schedule of Outstanding Off-balance sheet Arrangements (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Other Commitments [Line Items]
Commitment amount	$ 95,413	$ 96,295
Commitments to extend credit
Other Commitments [Line Items]
Commitment amount	93,460	94,201
Letters of credit
Other Commitments [Line Items]
Commitment amount	1,845	1,977
Loans sold with recourse
Other Commitments [Line Items]
Commitment amount	93	96
Marketing rights
Other Commitments [Line Items]
Commitment amount	14	18
Risk participation agreements
Other Commitments [Line Items]
Commitment amount	$ 1	$ 3

FAIR VALUE MEASUREMENTS - Resid

FAIR VALUE MEASUREMENTS - Residential and Commercial Mortgage Loans Held For Sale (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	[1]	$ 858	$ 779
Level 2 | Residential mortgage loans held for sale
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value		633	614
Aggregate Unpaid Principal		625	593
Aggregate Fair Value Less Aggregate Unpaid Principal		8	21
Level 2 | Commercial loans held for sale
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value		192	62
Aggregate Unpaid Principal		199	69
Aggregate Fair Value Less Aggregate Unpaid Principal		$ (7)	$ (7)
[1]See Note 1 for information regarding updates to the Consolidated Balance Sheets during 2024.

FAIR VALUE MEASUREMENTS - Sched

FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Assets
Debt securities available for sale	[1]	$ 32,765	$ 29,777
Loans held for sale at fair value		825	676
Mortgage servicing rights		1,491	1,552
Total derivative assets		1,476	1,593
Equity securities, at fair value		162	115
Short-term investments		53
Total assets		36,772	33,713
Liabilities
Total derivative liabilities		1,710	2,183
Short-term borrowed funds		0	505
Other liabilities		101
Total liabilities		1,811	2,183
Equity securities, at fair value		220	173
Interest rate contracts
Assets
Total derivative assets		562	464
Liabilities
Total derivative liabilities		910	1,149
Foreign exchange contracts
Assets
Total derivative assets		472	434
Liabilities
Total derivative liabilities		411	378
Commodities contracts
Assets
Total derivative assets		429	685
Liabilities
Total derivative liabilities		379	640
TBA contracts
Assets
Total derivative assets		10	3
Liabilities
Total derivative liabilities		8	16
Other contracts
Assets
Total derivative assets		3	7
Liabilities
Total derivative liabilities		2	0
Level 1
Assets
Debt securities available for sale		3,525	4,380
Loans held for sale at fair value		0	0
Total derivative assets		0	0
Equity securities, at fair value		162	115
Short-term investments		40
Total assets		3,727	4,495
Liabilities
Total derivative liabilities		0	0
Short-term borrowed funds		0	0
Other liabilities		0
Total liabilities		0	0
Level 1 | Interest rate contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Foreign exchange contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Commodities contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | TBA contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Other contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 2
Assets
Debt securities available for sale		29,240	25,397
Loans held for sale at fair value		825	676
Total derivative assets		1,473	1,586
Equity securities, at fair value		0	0
Short-term investments		13
Total assets		31,551	27,659
Liabilities
Total derivative liabilities		1,708	2,183
Short-term borrowed funds		0	505
Other liabilities		101
Total liabilities		1,809	2,183
Level 2 | Interest rate contracts
Assets
Total derivative assets		562	464
Liabilities
Total derivative liabilities		910	1,149
Level 2 | Foreign exchange contracts
Assets
Total derivative assets		472	434
Liabilities
Total derivative liabilities		411	378
Level 2 | Commodities contracts
Assets
Total derivative assets		429	685
Liabilities
Total derivative liabilities		379	640
Level 2 | TBA contracts
Assets
Total derivative assets		10	3
Liabilities
Total derivative liabilities		8	16
Level 2 | Other contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3
Assets
Debt securities available for sale		0	0
Loans held for sale at fair value		0	0
Total derivative assets		3	7
Equity securities, at fair value		0	0
Short-term investments		0
Total assets		1,494	1,559
Liabilities
Total derivative liabilities		2	0
Short-term borrowed funds		0	0
Other liabilities		0
Total liabilities		2	0
Level 3 | Interest rate contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Foreign exchange contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Commodities contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | TBA contracts
Assets
Total derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Other contracts
Assets
Total derivative assets		3	7
Liabilities
Total derivative liabilities		2	0
Investments Measured at Net Asset Value
Liabilities
Equity securities, at fair value		58	58
Unfunded capital commitments		24	28
Total mortgage-backed securities
Assets
Debt securities available for sale		29,055	24,732
Total mortgage-backed securities | Level 1
Assets
Debt securities available for sale		0	0
Total mortgage-backed securities | Level 2
Assets
Debt securities available for sale		29,055	24,732
Total mortgage-backed securities | Level 3
Assets
Debt securities available for sale		0	0
Collateralized loan obligations
Assets
Debt securities available for sale		184	664
Collateralized loan obligations | Level 1
Assets
Debt securities available for sale		0	0
Collateralized loan obligations | Level 2
Assets
Debt securities available for sale		184	664
Collateralized loan obligations | Level 3
Assets
Debt securities available for sale		0	0
State and political subdivisions
Assets
Debt securities available for sale		1	1
State and political subdivisions | Level 1
Assets
Debt securities available for sale		0	0
State and political subdivisions | Level 2
Assets
Debt securities available for sale		1	1
State and political subdivisions | Level 3
Assets
Debt securities available for sale		0	0
U.S. Treasury and other
Assets
Debt securities available for sale		3,525	4,380
U.S. Treasury and other | Level 1
Assets
Debt securities available for sale		3,525	4,380
U.S. Treasury and other | Level 2
Assets
Debt securities available for sale		0	0
U.S. Treasury and other | Level 3
Assets
Debt securities available for sale		0	0
Residential loans held for sale
Assets
Loans held for sale at fair value		633	614
Residential loans held for sale | Level 1
Assets
Loans held for sale at fair value		0	0
Residential loans held for sale | Level 2
Assets
Loans held for sale at fair value		633	614
Residential loans held for sale | Level 3
Assets
Loans held for sale at fair value		0	0
Commercial loans held for sale
Assets
Loans held for sale at fair value		192	62
Commercial loans held for sale | Level 1
Assets
Loans held for sale at fair value		0	0
Commercial loans held for sale | Level 2
Assets
Loans held for sale at fair value		192	62
Commercial loans held for sale | Level 3
Assets
Loans held for sale at fair value		0	0
Mortgage Servicing Rights
Assets
Mortgage servicing rights		1,491	1,552
Mortgage Servicing Rights | Level 1
Assets
Mortgage servicing rights		0	0
Mortgage Servicing Rights | Level 2
Assets
Mortgage servicing rights		0	0
Mortgage Servicing Rights | Level 3
Assets
Mortgage servicing rights		$ 1,491	$ 1,552
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

FAIR VALUE MEASUREMENTS - Sch_2

FAIR VALUE MEASUREMENTS - Schedule of Assets Measured on Recurring Basis Level 3 Rollforward (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Mortgage Servicing Rights
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 1,552	$ 1,530
Issuances	106	127
Sales	(99)	0
Settlements	(176)	(166)
Changes in fair value during the period recognized in earnings	108	61
Ending balance	1,491	1,552
Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	7	1
Issuances	60	64
Sales	0	0
Settlements	(41)	(24)
Changes in fair value during the period recognized in earnings	(25)	(34)
Ending balance	$ 1	$ 7

FAIR VALUE MEASUREMENTS - Unobs

FAIR VALUE MEASUREMENTS - Unobservable Inputs Used and Valuation Techniques (Details) - Level 3	Dec. 31, 2024	Dec. 31, 2023
Minimum | Discounted Cash Flow | Constant prepayment rate | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.0508	0.0670
Minimum | Discounted Cash Flow | Option adjusted spread | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	3.98
Minimum | Discounted Cash Flow | Option adjusted spread | Mortgage Servicing Rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input		3.98
Minimum | Internal Model | Pull through rate | Other contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.0509	0.2490
Minimum | Internal Model | MSR value | Other contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.2391	(0.0890)
Maximum | Discounted Cash Flow | Constant prepayment rate | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.1632	0.1455
Maximum | Discounted Cash Flow | Option adjusted spread | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	10.58
Maximum | Discounted Cash Flow | Option adjusted spread | Mortgage Servicing Rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input		10.58
Maximum | Internal Model | Pull through rate | Other contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.9990	0.9970
Maximum | Internal Model | MSR value | Other contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.7164	1.4124
Weighted Average | Discounted Cash Flow | Constant prepayment rate | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.0670	0.0723
Weighted Average | Discounted Cash Flow | Option adjusted spread | Residential mortgages
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	6.32
Weighted Average | Discounted Cash Flow | Option adjusted spread | Mortgage Servicing Rights
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input		6.30
Weighted Average | Internal Model | Pull through rate | Other contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.8306	0.8034
Weighted Average | Internal Model | MSR value | Other contracts
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.2123	0.8804

FAIR VALUE MEASUREMENTS - Sch_3

FAIR VALUE MEASUREMENTS - Schedule of Gain (Loss) on Assets and Liabilities Measured on Nonrecurring Basis Included in Earnings (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Nonrecurring measurement basis | Collateral-dependent loans
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ (200)	$ (138)	$ (4)

FAIR VALUE MEASUREMENTS - Sch_4

FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements on a Nonrecurring Basis (Details) - Nonrecurring measurement basis - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ 979	$ 789
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	0	0
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	979	789
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ 0	$ 0

FAIR VALUE MEASUREMENTS - Sch_5

FAIR VALUE MEASUREMENTS - Schedule of Financial Instruments not Recorded at Fair Value (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023
Financial assets:
Debt securities held to maturity	[1]	$ 8,599	$ 9,184
Debt securities held-to-maturity, fair value		7,540	8,350
Loans held for sale		33	103
Loans held for sale, fair value		33	103
Net loans and leases	[2]	137,142	143,861
Net loans and leases, fair value		136,293	140,504
Other investment securities, at cost, carrying value		710	869
Other investment securities, at cost, estimated fair value		710	869
Financial liabilities:
Deposits, carrying value		174,776	177,342
Deposits, fair value		174,651	177,096
Short-term borrowed funds		0	505
Short-term borrowed funds, fair value		0	505
Long-term borrowed funds, carrying value	[2]	12,401	13,467
Long-term borrowed funds, fair value		12,247	13,012
Level 1
Financial assets:
Debt securities held to maturity		0	0
Debt securities held-to-maturity, fair value		0	0
Loans held for sale		0	0
Loans held for sale, fair value		0	0
Net loans and leases		0	0
Net loans and leases, fair value		0	0
Other investment securities, at cost, carrying value		0	0
Other investment securities, at cost, estimated fair value		0	0
Financial liabilities:
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds			0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		0	0
Level 2
Financial assets:
Debt securities held to maturity		8,187	8,696
Debt securities held-to-maturity, fair value		7,136	7,887
Loans held for sale		0	0
Loans held for sale, fair value		0	0
Net loans and leases		979	789
Net loans and leases, fair value		979	789
Other investment securities, at cost, carrying value		689	851
Other investment securities, at cost, estimated fair value		689	851
Financial liabilities:
Deposits, carrying value		174,776	177,342
Deposits, fair value		174,651	177,096
Short-term borrowed funds			505
Short-term borrowed funds, fair value		0	505
Long-term borrowed funds, carrying value		12,401	13,467
Long-term borrowed funds, fair value		12,247	13,012
Level 3
Financial assets:
Debt securities held to maturity		412	488
Debt securities held-to-maturity, fair value		404	463
Loans held for sale		33	103
Loans held for sale, fair value		33	103
Net loans and leases		136,163	143,072
Net loans and leases, fair value		135,314	139,715
Other investment securities, at cost, carrying value		21	18
Other investment securities, at cost, estimated fair value		21	18
Financial liabilities:
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds			0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		$ 0	$ 0
[1]Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.[2]Includes amounts in consolidated VIEs. See Note 11 for additional information.

NONINTEREST INCOME - Narrative

NONINTEREST INCOME - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Wealth fees
Disaggregation of Revenue [Line Items]
Trailing commission income	$ 16	$ 15	$ 15

NONINTEREST INCOME - Components

NONINTEREST INCOME - Components of Revenue from Contracts with Customers (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 1,533	$ 1,266	$ 1,299
Total noninterest income	2,176	1,983	2,009
Bank-owned life insurance	108	93	88
Operating Segments
Disaggregation of Revenue [Line Items]
Total revenue from other sources	643	717	710
Total noninterest income	2,176	1,983	2,009
Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	25	1	4
Total revenue from other sources	112	131	97
Total noninterest income	137	132	101
Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	869	783	769
Consumer Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Total revenue from other sources	262	284	294
Total noninterest income	1,131	1,067	1,063
Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	639	482	526
Commercial Banking | Operating Segments
Disaggregation of Revenue [Line Items]
Total revenue from other sources	269	302	319
Total noninterest income	908	784	845
Non-Core
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Non-Core | Operating Segments
Disaggregation of Revenue [Line Items]
Total revenue from other sources	0	0	0
Total noninterest income	0	0	0
Service charges and fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	417	409	418
Service charges and fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	1	1	3
Service charges and fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	288	277	291
Service charges and fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	128	131	124
Service charges and fees | Non-Core
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Card fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	362	291	271
Card fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	24	0	0
Card fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	284	244	228
Card fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	54	47	43
Card fees | Non-Core
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Capital markets fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	445	293	341
Capital markets fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Capital markets fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Capital markets fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	445	293	341
Capital markets fees | Non-Core
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Wealth fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	294	259	250
Wealth fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Wealth fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	294	259	249
Wealth fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	1
Wealth fees | Non-Core
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0
Other banking fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	15	14	19
Other banking fees | Other
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	1
Other banking fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	3	3	1
Other banking fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	12	11	17
Other banking fees | Non-Core
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 0	$ 0	$ 0

OTHER OPERATING EXPENSE (Detail

OTHER OPERATING EXPENSE (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Other Income and Expenses [Abstract]
Marketing	$ 170	$ 187	$ 166
Deposit insurance	193	390	96
Other	359	396	323
Other operating expense	722	973	$ 585
FDIC special assessment	$ 31	$ 225

INCOME TAXES - Narrative (Detai

INCOME TAXES - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Federal and state net operating and capital loss carryforwards	$ 581
Deferred tax asset valuation allowance	120	$ 137
Interest on unrecognized tax benefits accrued (released) during period	(1)	3
Accrued interest on unrecognized tax benefits	1	$ 4
Capital Loss Carryforward
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Capital loss carryforward	132
General Business Tax Credit Carryforward
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Capital loss carryforward	212
Tax Years Ended Prior to 1988
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Base year loan loss reserves attributable to prior years	$ 557

INCOME TAXES - Income Tax Expen

INCOME TAXES - Income Tax Expense (Benefit) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Income Tax Disclosure [Abstract]
Income tax expense	$ 379	$ 422	$ 582
Tax effect of changes in OCI	62	289	(1,319)
Total comprehensive income tax expense (benefit)	$ 441	$ 711	$ (737)

INCOME TAXES - Components of In

INCOME TAXES - Components of Income Tax Expense (Benefit) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Current
U.S. federal	$ 447	$ 497	$ 355
State and local	109	167	170
Total	556	664	525
Deferred
U.S. federal	(127)	(135)	88
State and local	(50)	(107)	(31)
Total	(177)	(242)	57
U.S. federal	320	362	443
State and local	59	60	139
Income tax expense	$ 379	$ 422	$ 582

INCOME TAXES - Effective Income

INCOME TAXES - Effective Income Tax Reconciliation (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Amount
U.S. Federal income tax expense	$ 396	$ 426	$ 558
Increase (decrease) resulting from:
State and local income taxes (net of federal benefit)	46	58	133
Bank-owned life insurance	(22)	(20)	(19)
Tax-exempt interest	(12)	(12)	(8)
Tax advantaged investments (including related credits)	(82)	(77)	(102)
Other tax credits	(2)	(3)	(9)
Adjustments for uncertain tax positions	0	5	1
Non-deductible FDIC insurance premiums	34	35	20
Legacy tax matters	0	0	3
Other	21	10	5
Income tax expense	$ 379	$ 422	$ 582
Rate
U.S. Federal income tax rate	21%	21%	21%
Increase (decrease) resulting from:
State and local income taxes (net of federal benefit)	2.50%	2.90%	5%
Bank-owned life insurance	(1.20%)	(1.00%)	(0.70%)
Tax-exempt interest	(0.70%)	(0.60%)	(0.30%)
Tax advantaged investments (including related credits)	(4.40%)	(3.80%)	(3.80%)
Other tax credits	(0.10%)	(0.10%)	(0.30%)
Adjustments for uncertain tax positions	0%	0.20%	0%
Non-deductible FDIC insurance premiums	1.80%	1.70%	0.70%
Legacy tax matters	0%	0%	0.10%
Other	1.20%	0.50%	0.20%
Total income tax expense and effective tax rate	20.10%	20.80%	21.90%

INCOME TAXES - Deferred Income

INCOME TAXES - Deferred Income Tax Assets and Liabilities (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Deferred tax assets:
Other comprehensive income	$ 1,242	$ 1,291
Allowance for credit losses	552	555
Federal and state net operating and capital loss carryforwards	69	79
Accrued expenses	1,198	1,152
Investment and other tax credit carryforwards	214	130
Partnerships	4	0
Other	10	9
Total deferred tax assets	3,289	3,216
Valuation allowance	(120)	(137)
Deferred tax assets, net of valuation allowance	3,169	3,079
Deferred tax liabilities:
Leasing transactions	208	297
Amortization of intangibles	425	421
Depreciation	570	532
Pension and other employee compensation plans	146	130
Partnerships	0	12
Deferred Income	24	3
MSRs	243	252
Total deferred tax liabilities	1,616	1,647
Net deferred tax asset (liability)	$ 1,553	$ 1,432

INCOME TAXES - Unrecognized Tax

INCOME TAXES - Unrecognized Tax Benefits (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Unrecognized Tax Benefits [Roll Forward]
Balance at the beginning of the year	$ 7	$ 6	$ 7
Gross increase for tax positions related to current year	1	1	0
Gross increase for tax positions related to prior years	1	1	0
Decrease for tax positions as a result of the lapse of the statutes of limitations	(1)	0	0
Decrease for tax positions related to settlements with taxing authorities	(3)	(1)	(1)
Balance at end of year	$ 5	$ 7	$ 6

EARNINGS PER SHARE (Details)

EARNINGS PER SHARE (Details) - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Numerator (basic and diluted):
Net income	$ 1,509	$ 1,608	$ 2,073
Less: Preferred stock dividends	137	117	113
Net income available to common stockholders	$ 1,372	$ 1,491	$ 1,960
Denominator:
Weighted-average common shares outstanding - basic (in shares)	450,678,038	475,089,384	475,959,815
Dilutive common shares: share-based awards (in shares)	2,832,207	1,603,764	1,843,327
Weighted-average common shares outstanding - diluted (in shares)	453,510,245	476,693,148	477,803,142
Earnings per common share:
Basic (in dollars per share)	$ 3.05	$ 3.14	$ 4.12
Diluted (in dollars per share)	$ 3.03	$ 3.13	$ 4.10
Antidilutive securities (in shares)	330,950	2,210,857	949,606

REGULATORY MATTERS - Narrative

REGULATORY MATTERS - Narrative (Details)	Dec. 31, 2024	Dec. 31, 2023
Mortgage Banking [Abstract]
Required Minimum Capital	9%	8.50%

REGULATORY MATTERS - Capital an

REGULATORY MATTERS - Capital and Capital Ratio Information (Details) $ in Millions	Dec. 31, 2024 USD ($)	Dec. 31, 2023 USD ($)
Common Equity Tier 1 to Risk-Weighted Assets (Amount)
Actual	$ 17,900	$ 18,358
Required Minimum Capital	$ 14,913	$ 14,671
Common Equity Tier 1 to Risk-Weighted Assets (Ratio)
Actual	0.108	0.106
Required Minimum Capital	9%	8.50%
Tier 1 Capital to Risk-Weighted Assets (Amount)
Actual	$ 20,013	$ 20,372
Required Minimum Capital	$ 17,398	$ 17,260
Tier 1 Capital to Risk-Weighted Assets (Ratio)
Actual	0.121	0.118
Required Minimum Capital	0.105	0.100
Total Capital to Risk-Weighted Assets (Amount)
Actual	$ 23,232	$ 23,608
Required Minimum Capital	$ 20,712	$ 20,712
Total Capital to Risk-Weighted Assets (Ratio)
Actual	0.140	0.137
Required Minimum Capital	0.125	0.120
Tier 1 Capital to Average Assets (Leverage) (Amount)
Actual	$ 20,013	$ 20,372
Required Minimum Capital	$ 8,502	$ 8,784
Tier 1 Capital to Average Assets (Leverage) (Ratio)
Actual	0.094	0.093
Required Minimum Capital	0.040	0.040
Stress capital buffer	4.50%	4.50%
CBNA
Common Equity Tier 1 to Risk-Weighted Assets (Amount)
Actual	$ 20,250	$ 19,411
Required Minimum Capital	$ 11,549	$ 12,047
Common Equity Tier 1 to Risk-Weighted Assets (Ratio)
Actual	0.123	0.113
Required Minimum Capital	7%	7%
Tier 1 Capital to Risk-Weighted Assets (Amount)
Actual	$ 20,250	$ 19,411
Required Minimum Capital	$ 14,024	$ 14,628
Tier 1 Capital to Risk-Weighted Assets (Ratio)
Actual	0.123	0.113
Required Minimum Capital	0.085	0.085
Total Capital to Risk-Weighted Assets (Amount)
Actual	$ 23,362	$ 22,453
Required Minimum Capital	$ 17,324	$ 18,070
Total Capital to Risk-Weighted Assets (Ratio)
Actual	0.142	0.130
Required Minimum Capital	0.105	0.105
Tier 1 Capital to Average Assets (Leverage) (Amount)
Actual	$ 20,250	$ 19,411
Required Minimum Capital	$ 8,474	$ 8,759
Tier 1 Capital to Average Assets (Leverage) (Ratio)
Actual	0.096	0.089
Required Minimum Capital	0.040	0.040
Capital conservation buffer	2.50%	2.50%

BUSINESS OPERATING SEGMENTS - N

BUSINESS OPERATING SEGMENTS - Narrative (Details) $ in Millions	12 Months Ended
	Dec. 31, 2024 USD ($) segment	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)
Segment Reporting [Abstract]
Business operating segments | segment	3
Segment Reporting Information [Line Items]
Revenues | $	$ 7,809	$ 8,224	$ 8,021

BUSINESS OPERATING SEGMENTS - S

BUSINESS OPERATING SEGMENTS - Schedule of Business Operating Segments (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Segment Reporting Information [Line Items]
Net interest income	$ 5,633	$ 6,241	$ 6,012
Noninterest income	2,176	1,983	2,009
Total revenue	7,809	8,224	8,021
Direct expenses	5,234	5,507	4,892
Indirect expenses	0	0	0
Total noninterest expense	5,234	5,507	4,892
Profit (loss) before provision for credit losses	2,575	2,717	3,129
Provision (benefit) for credit losses	687	687	474
Income before income tax expense	1,888	2,030	2,655
Income tax expense	379	422	582
NET INCOME	1,509	1,608	2,073
Total average assets	219,024	222,221	215,061
Operating Segments
Segment Reporting Information [Line Items]
Noninterest income	2,176	1,983	2,009
Operating Segments | Consumer Banking
Segment Reporting Information [Line Items]
Net interest income	4,565	4,187	3,649
Noninterest income	1,131	1,067	1,063
Total revenue	5,696	5,254	4,712
Direct expenses	2,325	2,244	2,103
Indirect expenses	1,353	1,298	1,152
Total noninterest expense	3,678	3,542	3,255
Profit (loss) before provision for credit losses	2,018	1,712	1,457
Provision (benefit) for credit losses	331	280	174
Income before income tax expense	1,687	1,432	1,283
Income tax expense	434	373	328
NET INCOME	1,253	1,059	955
Total average assets	75,037	72,693	68,027
Depreciation and amortization	113	106	97
Operating Segments | Commercial Banking
Segment Reporting Information [Line Items]
Net interest income	1,950	2,292	2,103
Noninterest income	908	784	845
Total revenue	2,858	3,076	2,948
Direct expenses	835	857	820
Indirect expenses	406	438	403
Total noninterest expense	1,241	1,295	1,223
Profit (loss) before provision for credit losses	1,617	1,781	1,725
Provision (benefit) for credit losses	353	250	46
Income before income tax expense	1,264	1,531	1,679
Income tax expense	291	378	375
NET INCOME	973	1,153	1,304
Total average assets	68,478	76,028	74,919
Depreciation and amortization	26	30	27
Operating Segments | Non-Core
Segment Reporting Information [Line Items]
Net interest income	(117)	(129)	378
Noninterest income	0	0	0
Total revenue	(117)	(129)	378
Direct expenses	4	13	23
Indirect expenses	94	110	113
Total noninterest expense	98	123	136
Profit (loss) before provision for credit losses	(215)	(252)	242
Provision (benefit) for credit losses	61	78	52
Income before income tax expense	(276)	(330)	190
Income tax expense	(70)	(86)	48
NET INCOME	(206)	(244)	142
Total average assets	8,942	13,745	18,121
Other
Segment Reporting Information [Line Items]
Net interest income	(765)	(109)	(118)
Noninterest income	137	132	101
Total revenue	(628)	23	(17)
Direct expenses	2,070	2,393	1,946
Indirect expenses	(1,853)	(1,846)	(1,668)
Total noninterest expense	217	547	278
Profit (loss) before provision for credit losses	(845)	(524)	(295)
Provision (benefit) for credit losses	(58)	79	202
Income before income tax expense	(787)	(603)	(497)
Income tax expense	(276)	(243)	(169)
NET INCOME	(511)	(360)	(328)
Total average assets	66,567	59,755	53,994
Depreciation and amortization	$ 312	$ 291	$ 274

PARENT COMPANY FINANCIALS - Con

PARENT COMPANY FINANCIALS - Condensed Balance Sheets (Details) - USD ($) $ in Millions		Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
ASSETS:
Cash and due from banks	[1]	$ 1,409	$ 1,794
Other assets	[1]	13,941	13,359
TOTAL ASSETS		217,521	221,964
LIABILITIES:
Long-term borrowed funds	[1]	12,401	13,467
Other liabilities	[1]	4,870	4,746
TOTAL LIABILITIES		193,267	197,622
Total stockholders’ equity		24,254	24,342	$ 23,690	$ 23,420
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		217,521	221,964
Parent company
ASSETS:
Cash and due from banks		2,658	2,864
Other assets		237	194
TOTAL ASSETS		31,094	27,944
LIABILITIES:
Long-term borrowed funds		6,479
Other liabilities		360	258
TOTAL LIABILITIES		6,840	3,602
Total stockholders’ equity		24,254	24,342
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		31,094	27,944
Bank subsidiaries | Parent company
ASSETS:
Loans and advances		3,326	1,152
Investments in subsidiaries		24,389	23,289
Nonbank subsidiaries | Parent company
ASSETS:
Loans and advances		150	154
Investments in subsidiaries		334	291
Unaffiliated companies | Parent company
LIABILITIES:
Long-term borrowed funds		$ 6,480	$ 3,344
[1]Includes amounts in consolidated VIEs. See Note 11 for additional information.

PARENT COMPANY FINANCIALS - C_2

PARENT COMPANY FINANCIALS - Condensed Statements of Operations (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
OPERATING INCOME:
Total interest income	$ 10,186	$ 10,204	$ 7,060
OPERATING EXPENSE:
Salaries and employee benefits	2,657	2,599	2,549
Interest expense	4,553	3,963	1,048
All other expenses	722	973	585
Income tax expense (benefit)	379	422	582
NET INCOME	1,509	1,608	2,073
Total other comprehensive income (loss), net of income taxes	163	802	(3,895)
Total comprehensive income (loss)	1,672	2,410	(1,822)
Parent company
OPERATING INCOME:
Dividends	625	2,875	450
Interest	139	43	39
Management and service fees	67	69	69
All other operating income	1	1	1
Total interest income	841	2,996	605
OPERATING EXPENSE:
Salaries and employee benefits	36	39	43
Interest expense	263	129	125
All other expenses	32	31	28
Total operating expense	331	199	196
Income before income tax expense	510	2,797	409
Income tax expense (benefit)	(24)	(13)	(13)
Income before undistributed income of subsidiaries	534	2,810	422
NET INCOME	1,509	1,608	2,073
Total other comprehensive income (loss), net of income taxes	163	802	(3,895)
Total comprehensive income (loss)	1,672	2,410	(1,822)
Nonbank subsidiaries | Parent company
OPERATING INCOME:
Interest	9	8	3
Dividends	0	0	43
OPERATING EXPENSE:
Equity in undistributed income (losses) of subsidiaries	36	(39)	(73)
Bank subsidiaries | Parent company
OPERATING EXPENSE:
Equity in undistributed income (losses) of subsidiaries	$ 939	$ (1,163)	$ 1,724

PARENT COMPANY FINANCIALS - C_3

PARENT COMPANY FINANCIALS - Condensed Cash Flow Statements (Details) - USD ($) $ in Millions		3 Months Ended	12 Months Ended
		Dec. 31, 2024	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
OPERATING ACTIVITIES
Net income			$ 1,509	$ 1,608	$ 2,073
Adjustments to reconcile net income to net change due to operating activities:
Deferred income tax expense (benefit)			(177)	(242)	57
Net increase (decrease) in other liabilities			(310)	(339)	1,036
Net (increase) decrease in other assets			(261)	612	(1,894)
Net change due to operating activities			2,001	2,961	4,119
INVESTING ACTIVITIES
Acquisitions, net of cash acquired	[1]		0	0	(255)
Other investing, net			(93)	(61)	(771)
Net change due to investing activities			2,987	5,248	(12,637)
FINANCING ACTIVITIES
Proceeds from issuance of long-term borrowed funds			13,185	25,983	24,617
Repayments of long-term borrowed funds			(14,286)	(28,418)	(19,691)
Treasury stock purchased			(1,050)	(906)	(153)
Net proceeds from issuance of preferred stock			392	0	0
Redemption of preferred stock			(300)	0	0
Dividends paid to preferred stockholders		$ (134)	(134)	(120)	(113)
Other			18	21	(25)
Net change due to financing activities			(6,015)	(7,128)	9,907
Net change in cash and cash equivalents	[2]		(1,027)	1,081	1,389
Cash and cash equivalents at beginning of period	[2]		11,628	10,547	9,158
Cash and cash equivalents at end of period	[2]	10,601	10,601	11,628	10,547
Parent company
OPERATING ACTIVITIES
Net income			1,509	1,608	2,073
Adjustments to reconcile net income to net change due to operating activities:
Deferred income tax expense (benefit)			(10)	(4)	(11)
Equity in undistributed (income) losses of subsidiaries			(975)	1,202	(1,651)
Other, net			108	96	92
Net increase (decrease) in other liabilities			92	(17)	(7)
Net (increase) decrease in other assets			(84)	17	(44)
Net change due to operating activities			640	2,902	452
INVESTING ACTIVITIES
Investments in and advances to subsidiaries			(2,249)	(76)	(156)
Repayment of investments in and advances to subsidiaries			120	30	121
Acquisitions, net of cash acquired			0	0	(23)
Other investing, net			2	0	(1)
Net change due to investing activities			(2,127)	(46)	(59)
FINANCING ACTIVITIES
Proceeds from issuance of long-term borrowed funds			3,231	0	414
Repayments of long-term borrowed funds			(107)	0	(182)
Treasury stock purchased			(1,050)	(906)	(153)
Net proceeds from issuance of preferred stock			392	0	0
Redemption of preferred stock			(300)	0	0
Dividends paid to common stockholders			(769)	(808)	(779)
Dividends paid to preferred stockholders			(134)	(120)	(113)
Other			18	21	(25)
Net change due to financing activities			1,281	(1,813)	(838)
Net change in cash and cash equivalents			(206)	1,043	(445)
Cash and cash equivalents at beginning of period			2,864	1,821	2,266
Cash and cash equivalents at end of period		$ 2,658	$ 2,658	$ 2,864	$ 1,821
[1]Primarily includes cash paid of $355 million to acquire Investors less $287 million in cash acquired, and $143 million and $23 million of cash paid for the HSBC transaction and acquisition of DH Capital, LLC, respectively, for the year ended December 31, 2022.[2]Cash and cash equivalents include cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets