Citizens Financial (CFG) 8-K Citizens Financial Group, Inc. Reports First Quarter Net Income of $34 million

Exhibit 99.3

Financial Supplement

First Quarter 2020

1

Table of Contents	Page
Consolidated Financial Highlights		3
Consolidated Statements of Operations (unaudited)		5
Consolidated Balance Sheets (unaudited)		6
Loans and Deposits		7
Average Balance Sheets		8
Average Annualized Yields and Rates		9
Segment Financial Highlights		10
Credit-Related Information:
Nonaccrual loans and leases		14
Loans and Leases 90 Days or More Past Due and Accruing		15
Charge-offs, Recoveries and Related Ratios		16
Summary of Changes in the Components of the Allowance for Credit Losses		18
Capital and Ratios		19
Key Performance Metrics,Non-GAAP Financial Measures and Reconciliations		20

The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

Footnotes that are denoted by a letter apply to multiple pages and can be found in the appendix. Footnotes that are denoted by a number apply to a particular page and can be found at the bottom of the page.

2

CONSOLIDATED FINANCIAL HIGHLIGHTS

(in millions, except share,per-share and ratio data)

	QUARTERLY TRENDS
																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$/bps			%			$/bps			%
SELECTED OPERATING DATA
Total revenue	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1	%	$	69			4	%
Noninterest expense		1,012			986			973			951			937			26			3			75			8
Profit before provision for credit losses		645			651			665			677			651			(6	)		(1	)		(6	)		(1	)
Provision for credit losses		600			110			101			97			85			490			NM			515			NM
NET INCOME		34			450			449			453			439			(416	)		(92	)		(405	)		(92	)
Net income, UnderlyingA		59			454			453			458			443			(395	)		(87	)		(384	)		(87	)
Net income available to common stockholders		12			427			432			435			424			(415	)		(97	)		(412	)		(97	)
Net income available to common stockholders, UnderlyingA		37			431			436			440			428			(394	)		(91	)		(391	)		(91	)
PER COMMON SHARE DATA
Basic earnings	$	0.03		$	0.98		$	0.97		$	0.95		$	0.92		($	0.95	)		(97	%)	($	0.89	)		(97	%)
Diluted earnings		0.03			0.98			0.97			0.95			0.92			(0.95	)		(97	)		(0.89	)		(97	)
Basic earnings, UnderlyingA		0.09			0.99			0.98			0.96			0.93			(0.90	)		(91	)		(0.84	)		(90	)
Diluted earnings, UnderlyingA		0.09			0.99			0.98			0.96			0.93			(0.90	)		(91	)		(0.84	)		(90	)
Cash dividends declared and paid per common share		0.39			0.36			0.36			0.32			0.32			0.03			8			0.07			22
Book value per common share		47.78			47.63			46.67			45.61			44.24			0.15			—			3.54			8
Tangible book value per common share		31.97			32.08			31.48			30.88			29.60			(0.11	)		—			2.37			8
Dividend payout ratio		1,398	%		37	%		37	%		34	%		35	%		NM						NM
Dividend payout ratio, UnderlyingA		451			36			37			33			34			NM						NM
COMMON SHARES OUTSTANDING
Average: Basic		427,718,421			434,684,606			445,703,987			458,154,335			460,713,172			(6,966,185	)		(2	%)		(32,994,751	)		(7	%)
Diluted		429,388,855			436,500,829			447,134,595			459,304,224			462,520,680			(7,111,974	)		(2	)		(33,131,825	)		(7	)
Common shares atperiod-end		426,586,533			433,121,083			443,913,525			457,903,826			461,116,723			(6,534,550	)		(2	)		(34,530,190	)		(7	)

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED

(in millions, except ratio and headcount data)

	QUARTERLY TRENDS
																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$/bps			%			$/bps			%
FINANCIAL RATIOS
Net interest margin		3.09	%		3.04	%		3.10	%		3.20	%		3.23	%		5	bps					(14	) bps
Net interest margin, FTE1		3.10			3.06			3.12			3.21			3.25			4	bps					(15	) bps
Return on average common equity		0.24			8.30			8.35			8.54			8.62			(806	) bps					(838	) bps
Return on average common equity, UnderlyingA		0.74			8.36			8.45			8.63			8.71			(762	) bps					(797	) bps
Return on average tangible common equity		0.36			12.39			12.44			12.75			13.00			(1,203	) bps					(1,264	) bps
Return on average tangible common equity, UnderlyingA		1.10			12.49			12.58			12.89			13.12			(1,139	) bps					(1,202	) bps
Return on average total assets		0.08			1.08			1.10			1.13			1.11			(100	) bps					(103	) bps
Return on average total assets, UnderlyingA		0.14			1.09			1.11			1.14			1.12			(95	) bps					(98	) bps
Return on average total tangible assets		0.09			1.13			1.15			1.17			1.16			(104	) bps					(107	) bps
Return on average total tangible assets, UnderlyingA		0.15			1.14			1.16			1.19			1.17			(99	) bps					(102	) bps
Effective income tax rate		24.13			16.76			20.46			21.86			22.42			737	bps					171	bps
Effective income tax rate, UnderlyingA		24.52			21.52			22.29			21.89			22.44			300	bps					208	bps
Efficiency ratio		61.10			60.28			59.40			58.41			59.00			82	bps					210	bps
Efficiency ratio, UnderlyingA		59.08			58.02			58.22			58.02			58.67			106	bps					41	bps
Noninterest income as a % of total revenue		30	%		30	%		30	%		28	%		27	%		—	bps					300	bps
Noninterest income as a % of total revenue, UnderlyingA		30	%		30	%		30	%		28	%		27	%		—	bps					300	bps
CAPITAL RATIOS -PERIOD-END (PRELIMINARY)
CET1 capital ratio		9.4	%		10.0	%		10.3	%		10.5	%		10.5	%
Tier 1 capital ratio		10.5			11.1			11.1			11.3			11.3
Total capital ratio		12.5			13.0			13.0			13.4			13.4
Tier 1 leverage ratio		9.6			10.0			9.9			10.1			10.0
Tangible common equity ratio		8.0			8.7			8.9			9.1			8.8
SELECTED BALANCE SHEET DATA
Loans-to-deposits ratio(period-end balances)B		95.54	%		95.03	%		94.52	%		94.22	%		94.92	%		51	bps					62	bps
Loans-to-deposits ratio (average balances)B		95.60			94.63			94.62			95.64			97.70			97	bps					(210	) bps
Full-time equivalent colleagues		17,863			17,997			18,116			18,207			18,078			(134	)		(1	)		(215	)		(1	)

¹  Net interest income and net interest margin is presented on a fully taxable-equivalent (“FTE”) basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.

4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)

(in millions)

	QUARTERLY TRENDS
											1Q20 Change
	1Q20		4Q19		3Q19		2Q19		1Q19		4Q19						1Q19
											$			%			$			%
INTEREST INCOME
Interest and fees on loans and leases	$	1,302	$	1,312	$	1,356	$	1,392	$	1,381	($	10	)		(1	%)	($	79	)		(6	%)
Interest and fees on loans held for sale		15		18		19		15		11		(3	)		(17	)		4			36
Interest and fees on other loans held for sale		9		5		2		2		4		4			80			5			125
Investment securities		147		159		153		164		166		(12	)		(8	)		(19	)		(11	)
Interest-bearing deposits in banks		5		7		8		7		8		(2	)		(29	)		(3	)		(38	)
Total interest income		1,478		1,501		1,538		1,580		1,570		(23	)		(2	)		(92	)		(6	)
INTEREST EXPENSE
Deposits		227		263		297		308		287		(36	)		(14	)		(60	)		(21	)
Short-term borrowed fundsC		1		2		2		4		2		(1	)		(50	)		(1	)		(50	)
Long-term borrowed funds		90		93		94		102		121		(3	)		(3	)		(31	)		(26	)
Total interest expense		318		358		393		414		410		(40	)		(11	)		(92	)		(22	)
Net interest income		1,160		1,143		1,145		1,166		1,160		17			1			—			—
NONINTEREST INCOME
Service charges and fees		118		128		128		126		123		(10	)		(8	)		(5	)		(4	)
Mortgage banking fees		159		80		117		62		43		79			99			116			NM
Card fees		56		64		67		64		59		(8	)		(13	)		(3	)		(5	)
Capital markets fees		43		66		39		57		54		(23	)		(35	)		(11	)		(20	)
Trust and investment services fees		53		52		50		53		47		1			2			6			13
Foreign exchange and interest rate products		24		49		35		35		36		(25	)		(51	)		(12	)		(33	)
Letter of credit and loan fees		34		35		34		33		33		(1	)		(3	)		1			3
Securities gains, net		—		4		3		4		8		(4	)		(100	)		(8	)		(100	)
Other income		10		16		20		28		25		(6	)		(38	)		(15	)		(60	)
			��
Total noninterest income		497		494		493		462		428		3			1			69			16
TOTAL REVENUE		1,657		1,637		1,638		1,628		1,588		20			1			69			4
Provision for credit losses		600		110		101		97		85		490			NM			515			NM
NONINTEREST EXPENSE
Salaries and employee benefits		549		502		508		507		509		47			9			40			8
Equipment and software expense		133		133		130		126		125		—			—			8			6
Outside services		135		142		128		118		110		(7	)		(5	)		25			23
Occupancy		84		88		80		82		83		(4	)		(5	)		1			1
Other operating expense		111		121		127		118		110		(10	)		(8	)		1			1
Total noninterest expense		1,012		986		973		951		937		26			3			75			8
Income before income tax expense		45		541		564		580		566		(496	)		(92	)		(521	)		(92	)
Income tax expense		11		91		115		127		127		(80	)		(88	)		(116	)		(91	)
Net income	$	34	$	450	$	449	$	453	$	439	($	416	)		(92	%)	($	405	)		(92	%)
Net income, UnderlyingA	$	59	$	454	$	453	$	458	$	443	($	395	)		(87	%)	($	384	)		(87	%)
Net income available to common stockholders	$	12	$	427	$	432	$	435	$	424	($	415	)		(97	%)	($	412	)		(97	%)
Net income available to common stockholders, UnderlyingA	$	37	$	431	$	436	$	440	$	428	($	394	)		(91	%)	($	391	)		(91	%)

5

CONSOLIDATED BALANCE SHEETS (unaudited)

(in millions)

PERIOD-END BALANCES	AS OF															MARCH 31, 2020 CHANGE
	Mar 31, 2020			Dec 31, 2019			Sept 30, 2019			June 30, 2019			Mar 31, 2019			December 31, 2019						March 31, 2019
																$			%			$			%
ASSETS
Cash and due from banks	$	1,155		$	1,175		$	1,638		$	996		$	923		($	20	)		(2	%)	$	232			25	%
Interest-bearing cash and due from banks		2,903			2,211			2,204			2,039			1,513			692			31			1,390			92
Interest-bearing deposits in banks		280			297			158			186			167			(17	)		(6	)		113			68
Debt securities available for sale, at fair value		22,307			20,613			21,502			21,698			21,504			1,694			8			803			4
Debt securities held to maturity		3,071			3,202			3,319			3,447			3,345			(131	)		(4	)		(274	)		(8	)
Equity securities, at fair value		47			47			47			47			198			—			—			(151	)		(76	)
Equity securities, at cost		927			807			734			706			604			120			15			323			53
Loans held for sale, at fair value		2,911			1,946			1,993			1,750			1,186			965			50			1,725			145
Other loans held for sale		350			1,384			22			455			66			(1,034	)		(75	)		284			NM
Loans and leasesB		127,528			119,088			117,880			116,838			117,615			8,440			7			9,913			8
Less: Allowance for loan and lease losses		(2,171	)		(1,252	)		(1,263	)		(1,227	)		(1,245	)		(919	)		(73	)		(926	)		(74	)
Net loans and leasesB		125,357			117,836			116,617			115,611			116,370			7,521			6			8,987			8
Derivative assets		1,968			807			1,027			833			465			1,161			144			1,503			NM
Premises and equipment		746			761			747			740			746			(15	)		(2	)		—			—
Bank-owned life insurance		1,736			1,725			1,720			1,711			1,705			11			1			31			2
Goodwill		7,050			7,044			7,044			7,040			7,040			6			—			10			—
Due from broker		—			—			257			249			92			—			—			(92	)		(100	)
Other assetsB		5,911			5,878			5,333			5,241			5,418			33			1			493			9
TOTAL ASSETS	$	176,719		$	165,733		$	164,362		$	162,749		$	161,342		$	10,986			7%		$	15,377			10	%
LIABILITIES AND STOCKHOLDERS’ EQUITY
LIABILITIES
Deposits:
Noninterest-bearing	$	32,398		$	29,233		$	29,939		$	28,192		$	28,383		$	3,165			11	%	$	4,015			14	%
Interest-bearing		101,077			96,080			94,775			95,812			95,533			4,997			5			5,544			6
Total deposits		133,475			125,313			124,714			124,004			123,916			8,162			7			9,559			8
Short-term borrowed fundsC		1,059			274			1,077			1,441			679			785			NM			380			56
Derivative liabilities		234			120			161			106			173			114			95			61			35
Deferred taxes, net		782			866			752			767			676			(84	)		(10	)		106			16
Long-term borrowed funds:
FHLB advances		8,007			5,008			3,007			2,258			2,508			2,999			60			5,499			219
Senior debt		6,775			7,382			8,143			7,624			7,558			(607	)		(8	)		(783	)		(10	)
Subordinated debt and other debt		1,655			1,657			1,656			1,656			1,659			(2	)		—			(4	)		—
Total long-term borrowed funds		16,437			14,047			12,806			11,538			11,725			2,390			17			4,712			40
Due to broker		—			—			206			257			93			—			—			(93	)		(100	)
Other liabilities		2,782			2,912			2,795			2,619			2,549			(130	)		(4	)		233			9
TOTAL LIABILITIES		154,769			143,532			142,511			140,732			139,811			11,237			8			14,958			11
STOCKHOLDERS’ EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented		1,570			1,570			1,133			1,133			1,132			—			—			438			39
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented		6			6			6			6			6			—			—			—			—
Additionalpaid-in capital		18,901			18,891			18,876			18,860			18,847			10			—			54			—
Retained earnings		6,011			6,498			6,229			5,959			5,672			(487	)		(7	)		339			6
Treasury stock, at cost		(4,623	)		(4,353	)		(3,953	)		(3,453	)		(3,333	)		(270	)		(6	)		(1,290	)		(39	)
Accumulated other comprehensive income (loss)		85			(411	)		(440	)		(488	)		(793	)		496			NM			878			NM
TOTAL STOCKHOLDERS’ EQUITY		21,950			22,201			21,851			22,017			21,531			(251	)		(1)			419			2
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY	$	176,719		$	165,733		$	164,362		$	162,749		$	161,342		$	10,986			7%		$	15,377			10	%
Memo: Total tangible common equity	$	13,639		$	13,893		$	13,976		$	14,141		$	13,649		($	254	)		(2	%)	($	10	)		—	%

6

LOANS AND DEPOSITS

(in millions)

PERIOD-END BALANCES	AS OF										MARCH 31, 2020 CHANGE
	Mar 31, 2020		Dec 31, 2019		Sept 30, 2019		June 30, 2019		Mar 31, 2019		Dec 31, 2019						March 31, 2019
											$			%			$			%
LOANS AND LEASES
Commercial	$	49,092	$	41,479	$	41,356	$	41,156	$	41,497	$	7,613			18	%	$	7,595			18	%
Commercial real estate		14,502		13,522		12,820		13,123		13,372		980			7			1,130			8
Leases		2,438		2,537		2,557		2,684		2,820		(99	)		(4	)		(382	)		(14	)
Total commercial loans and leases		66,032		57,538		56,733		56,963		57,689		8,494			15			8,343			14
Residential mortgagesB		18,721		19,083		19,699		19,192		19,174		(362	)		(2	)		(453	)		(2	)
Home equityD		12,992		13,154		13,423		13,640		13,870		(162	)		(1	)		(878	)		(6	)
Automobile		12,157		12,120		12,070		12,000		11,992		37			—			165			1
Education		10,887		10,347		9,729		9,305		9,274		540			5			1,613			17
Other retailE		6,739		6,846		6,226		5,738		5,616		(107	)		(2	)		1,123			20
Total retail loansB		61,496		61,550		61,147		59,875		59,926		(54	)		—			1,570			3
Total loans and leasesB	$	127,528	$	119,088	$	117,880	$	116,838	$	117,615	$	8,440			7	%	$	9,913			8	%
Loans held for sale, at fair value		2,911		1,946		1,993		1,750		1,186		965			50			1,725			145
Other loans held for sale		350		1,384		22		455		66		(1,034	)		(75	)		284			NM
Loans and leases and loans held for saleB	$	130,789	$	122,418	$	119,895	$	119,043	$	118,867	$	8,371			7	%	$	11,922			10	%
DEPOSITS
Demand	$	32,398	$	29,233	$	29,939	$	28,192	$	28,383	$	3,165			11	%	$	4,015			14	%
Checking with interest		25,358		24,840		24,403		25,021		23,482		518			2			1,876			8
Regular savings		14,702		13,779		13,479		13,495		13,239		923			7			1,463			11
Money market accounts		42,972		38,725		36,826		35,329		35,972		4,247			11			7,000			19
Term deposits		18,045		18,736		20,067		21,967		22,840		(691	)		(4	)		(4,795	)		(21	)
Total deposits	$	133,475	$	125,313	$	124,714	$	124,004	$	123,916	$	8,162			7	%	$	9,559			8	%

7

AVERAGE BALANCE SHEETS

(in millions)

	QUARTERLY TRENDS
																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$			%			$			%
ASSETS
Interest-bearing cash and due from banks and deposits in banks	$	1,859		$	1,970		$	1,474		$	1,229		$	1,497		($	111	)		(6	%)	$	362			24	%
Taxable investment securities		25,339			25,305			25,635			25,620			25,136			34			—			203			1
Non-taxable investment securities		4			5			5			5			5			(1	)		(20	)		(1	)		(20	)
Total investment securities		25,343			25,310			25,640			25,625			25,141			33			—			202			1
Investment securities and interest-bearing deposits		27,202			27,280			27,114			26,854			26,638			(78	)		—			564			2
Commercial		43,152			42,012			41,476			41,755			41,562			1,140			3			1,590			4
Commercial real estate		13,876			13,103			12,892			13,379			13,272			773			6			604			5
Leases		2,482			2,546			2,615			2,745			2,873			(64	)		(3	)		(391	)		(14	)
Total commercial loans and leases		59,510			57,661			56,983			57,879			57,707			1,849			3			1,803			3
Residential mortgagesB		18,866			19,495			19,405			19,232			19,094			(629	)		(3	)		(228	)		(1	)
Home equityD		13,042			13,265			13,501			13,754			14,075			(223	)		(2	)		(1,033	)		(7	)
Automobile		12,173			12,099			12,036			11,984			12,070			74			1			103			1
Education		10,610			9,888			9,459			9,235			9,069			722			7			1,541			17
Other retailE		6,854			6,497			5,873			5,699			5,634			357			5			1,220			22
Total retail loansB		61,545			61,244			60,274			59,904			59,942			301			—			1,603			3
Total loans and leasesB		121,055			118,905			117,257			117,783			117,649			2,150			2			3,406			3
Loans held for sale, at fair value		1,890			2,209			1,970			1,528			1,035			(319	)		(14	)		855			83
Other loans held for sale		799			517			134			158			191			282			55			608			NM
Total interest-earning assetsB		150,946			148,911			146,475			146,323			145,513			2,035			1			5,433			4
Allowance for loan and lease losses		(1,708	)		(1,260	)		(1,226	)		(1,247	)		(1,243	)		(448	)		(36	)		(465	)		(37	)
Goodwill		7,046			7,044			7,044			7,040			7,018			2			—			28			—
Other noninterest-earning assetsB		10,893			9,951			9,817			9,373			9,127			942			9			1,766			19
TOTAL ASSETS	$	167,177		$	164,646		$	162,110		$	161,489		$	160,415		$	2,531			2	%	$	6,762			4	%
LIABILITIES AND STOCKHOLDERS’ EQUITY
LIABILITIES
Checking with interest	$	24,612		$	23,545		$	23,422		$	23,919		$	22,987		$	1,067			5	%	$	1,625			7	%
Money market accounts		39,839			38,809			37,161			35,228			35,209			1,030			3			4,630			13
Regular savings		14,201			13,582			13,442			13,324			12,626			619			5			1,575			12
Term deposits		18,616			19,788			20,951			22,292			21,127			(1,172	)		(6	)		(2,511	)		(12	)
Total interest-bearing deposits		97,268			95,724			94,976			94,763			91,949			1,544			2			5,319			6
Short-term borrowed fundsC		644			504			600			863			698			140			28			(54	)		(8	)
FHLB advances		5,138			3,259			2,478			3,155			5,694			1,879			58			(556	)		(10	)
Senior debt		7,263			7,914			8,000			7,573			7,391			(651	)		(8	)		(128	)		(2	)
Subordinated debt and other debt		1,656			1,657			1,656			1,658			1,651			(1	)		—			5			—
Total long-term borrowed funds		14,057			12,830			12,134			12,386			14,736			1,227			10			(679	)		(5	)
Total borrowed funds		14,701			13,334			12,734			13,249			15,434			1,367			10			(733	)		(5	)
Total interest-bearing liabilities		111,969			109,058			107,710			108,012			107,383			2,911			3			4,586			4
Total demand deposits		29,362			29,928			28,945			28,389			28,465			(566	)		(2	)		897			3
Other liabilities		4,053			3,819			3,789			3,536			3,584			234			6			469			13
TOTAL LIABILITIES		145,384			142,805			140,444			139,937			139,432			2,579			2			5,952			4
STOCKHOLDERS’ EQUITY		21,793			21,841			21,666			21,552			20,983			(48	)		—			810			4
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY	$	167,177		$	164,646		$	162,110		$	161,489		$	160,415		$	2,531			2	%	$	6,762			4	%
Memo: Total loans and leases, including loans held for sale	$	123,744		$	121,631		$	119,361		$	119,469		$	118,875		$	2,113			2	%	$	4,869			4	%
Total deposits (interest-bearing and demand)	$	126,630		$	125,652		$	123,921		$	123,152		$	120,414		$	978			1	%	$	6,216			5	%
Total average tangible common equity	$	13,484		$	13,660		$	13,788		$	13,670		$	13,233		($	176	)		(1	%)	$	251			2	%

8

AVERAGE ANNUALIZED YIELDS AND RATES

(in millions, except rates)

	QUARTERLY TRENDS
	1Q20					4Q19					3Q19					2Q19					1Q19
	Rate			Income/Expense		Rate			Income/Expense		Rate			Income/Expense		Rate			Income/Expense		Rate			Income/Expense
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks		1.12	%	$	5		1.49	%	$	7		2.09	%	$	8		2.16	%	$	7		2.19	%	$	8
Taxable investment securities		2.32			147		2.47			159		2.38			153		2.56			164		2.64			166
Non-taxable investment securities		2.60			—		2.60			—		2.60			—		2.60			—		2.60			—
Total investment securities		2.32			147		2.47			159		2.38			153		2.56			164		2.64			166
Investment securities and interest-bearing deposits					152					166					161					171					174
Commercial		3.82			417		3.95			424		4.17			442		4.45			471		4.43			460
Commercial real estate		3.96			139		4.26			142		4.70			155		4.91			166		4.98			165
Leases		2.83			18		2.77			18		2.85			19		2.89			19		2.85			21
Total commercial loans and leases		3.81			574		3.97			584		4.23			616		4.48			656		4.48			646
Residential mortgagesB		3.47			164		3.40			165		3.53			171		3.65			176		3.67			175
Home equityD		4.69			152		4.73			159		5.24			178		5.28			180		5.27			183
Automobile		4.34			131		4.32			132		4.25			129		4.19			125		4.04			120
Education		5.64			149		5.76			143		5.89			141		5.97			137		5.99			134
Other retailE		7.77			132		7.83			129		8.21			121		8.24			118		8.87			123
Total retail loansB		4.75			728		4.72			728		4.88			740		4.92			736		4.96			735
Total loans and leasesB		4.29			1,302		4.36			1,312		4.56			1,356		4.71			1,392		4.72			1,381
Loans held for sale, at fair value		3.28			15		3.38			18		3.71			19		3.93			15		4.35			11
Other loans held for sale		4.31			9		3.89			5		6.42			2		5.67			2		7.03			4
Total interest-earning assetsB		3.91			1,478		3.98			1,501		4.15			1,538		4.30			1,580		4.34			1,570
INTEREST-BEARING LIABILITIES
Checking with interest		0.60			37		0.71			42		0.88			52		0.96			57		0.91			52
Money market accounts		0.94			93		1.12			110		1.24			116		1.30			114		1.26			110
Regular savings		0.51			18		0.52			17		0.59			20		0.62			21		0.56			17
Term deposits		1.70			79		1.88			94		2.05			109		2.09			116		2.08			108
Total interest-bearing deposits		0.94			227		1.09			263		1.24			297		1.30			308		1.27			287
Short-term borrowed fundsC		0.76		��	1		1.07			2		1.43			2		1.81			4		1.37			2
FHLB advances		1.87			24		1.98			16		1.92			12		2.63			21		2.70			39
Senior debt		2.69			49		3.02			60		3.21			65		3.41			64		3.53			65
Subordinated debt and other debt		4.13			17		4.20			17		4.13			17		4.08			17		4.06			17
Total long-term borrowed funds		2.56			90		2.91			93		3.07			94		3.30			102		3.27			121
Total borrowed funds		2.48			91		2.84			95		3.00			96		3.20			106		3.18			123
Total interest-bearing liabilities		1.14			318		1.30			358		1.45			393		1.54			414		1.54			410
INTEREST RATE SPREAD		2.77					2.68					2.70					2.77					2.80
NET INTEREST MARGIN AND NET INTEREST INCOME		3.09	%	$	1,160		3.04	%	$	1,143		3.10	%	$	1,145		3.20	%	$	1,166		3.23	%	$	1,160
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1		3.10	%	$	1,164		3.06	%	$	1,147		3.12	%	$	1,150		3.21	%	$	1,172		3.25	%	$	1,166
Memo: Total deposit costs		0.72	%	$	227		0.83	%	$	263		0.95	%	$	297		1.00	%	$	308		0.97	%	$	287

¹  Net interest income and net interest margin is presented on a fully taxable-equivalent (“FTE”) basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.

9

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS
CONSUMER BANKING																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$/bps			%			$/bps			%
Net interest income	$	793		$	796		$	799		$	799		$	788		($	3	)		—	%	$	5			1	%
Noninterest income		357			296			336			277			247			61			21			110			45
Total revenue		1,150			1,092			1,135			1,076			1,035			58			5			115			11
Noninterest expense		738			718			718			715			700			20			3			38			5
Profit before provision for credit losses		412			374			417			361			335			38			10			77			23
Provision for credit losses		97			97			83			78			67			—			—			30			45
Income before income tax expense		315			277			334			283			268			38			14			47			18
Income tax expense		79			68			83			70			66			11			16			13			20
Net income	$	236		$	209		$	251		$	213		$	202		$	27			13	%	$	34			17	%
AVERAGE BALANCES
Total assets	$	68,415		$	68,069		$	66,365		$	65,485		$	65,007		$	346			1	%	$	3,408			5	%
Total loans and leases1,B		65,343			65,157			63,553			62,678			62,163			186			—			3,180			5
Deposits		85,228			85,477			85,595			85,660			82,569			(249	)		—			2,659			3
Interest-earning assetsB		65,393			65,208			63,605			62,731			62,216			185			—			3,177			5
KEY METRICS
Net interest margin		4.88	%		4.85	%		4.99	%		5.11	%		5.14	%		3	bps					(26	) bps
Efficiency ratio		64.16			65.74			63.28			66.43			67.62			(158	) bps					(346	) bps
Loans-to-deposits ratio(period-end balances)B		72.94			74.15			73.61			71.13			71.17			(121	) bps					177	bps
Loans-to-deposits ratio (average balances)B		74.07			73.37			72.11			71.57			74.27			70	bps					(20	) bps
Return on average total tangible assets		1.39			1.22			1.50			1.31			1.26			17	bps					13	bps

¹  Includes loans held for sale.

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING, CONTINUED

(in millions, except ratio data)

	QUARTERLY TRENDS
																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$/bps			%			$/bps			%
MORTGAGE BANKING FEES
Production revenue	$	136		$	61		$	80		$	49		$	31		$	75			123	%	$	105			NM
Mortgage servicing revenue		17			16			12			9			14			1			6			3			21
MSR valuation changes, net of hedge impact		6			4			25			4			(2	)		2			50			8			NM
Total mortgage banking fees	$	159		$	81		$	117		$	62		$	43		$	78			96	%	$	116			NM
Gain on sale of secondary originations		2.36	%		0.98	%		1.40	%		1.13	%		1.28	%		138	bps					108	bps
RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail	$	2,523		$	3,196		$	2,771		$	2,115		$	1,313		($	673	)		(21	%)	$	1,210			92	%
Third Party		4,813			5,750			5,080			3,921			2,260			(937	)		(16	)		2,553			113
Total	$	7,336		$	8,946		$	7,851		$	6,036		$	3,573		($	1,610	)		(18	%)	$	3,763			105	%
Originated for sale		83	%		80	%		80	%		81	%		81	%		300	bps					200	bps
Originated for investment		17			20			20			19			19			(300	) bps					(200	) bps
Total		100	%		100	%		100	%		100	%		100	%
MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others	$	79,157		$	77,526		$	74,610		$	72,518		$	70,847		$	1,631			2	%	$	8,310			12	%
Owned loans serviced		21,057			20,831			19,969			19,258			18,437			226			1			2,620			14
Total	$	100,214		$	98,357		$	94,579		$	91,776		$	89,284		$	1,857			2	%	$	10,930			12	%
MSR CARRYING VALUE1
MSR at fair value	$	577		$	642		$	510		$	531		$	563		($	65	)		(10	%)	$	14			2	%
MSR at lower of cost or market		—			182			177			189			212			(182	)		(100	)		(212	)		(100	)
Total	$	577		$	824		$	687		$	720		$	775		($	247	)		(30	%)	($	198	)		(26	%)

¹  Beginning in the first quarter of 2020, mortgage servicing rights previously accounted for at lower of cost or market are now accounted for at fair value.

11

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS
COMMERCIAL BANKING																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$/bps			%			$/bps			%
Net interest income	$	365		$	363		$	360		$	371		$	372		$	2			1	%	($	7	)		(2	%)
Noninterest income		125			175			133			149			150			(50	)		(29	)		(25	)		(17	)
Total revenue		490			538			493			520			522			(48	)		(9	)		(32	)		(6	)
Noninterest expense		221			219			213			217			209			2			1			12			6
Profit before provision for credit losses		269			319			280			303			313			(50	)		(16	)		(44	)		(14	)
Provision for credit losses		43			24			27			25			21			19			79			22			105
Income before income tax expense		226			295			253			278			292			(69	)		(23	)		(66	)		(23	)
Income tax expense		47			64			57			62			65			(17	)		(27	)		(18	)		(28	)
Net income	$	179		$	231		$	196		$	216		$	227		($	52	)		(23	%)	($	48	)		(21	%)
AVERAGE BALANCES
Total assets	$	59,005		$	56,407		$	55,614		$	56,135		$	55,630		$	2,598			5	%	$	3,375			6	%
Total loans and leases1		56,555			54,523			53,814			54,653			54,436			2,032			4			2,119			4
Deposits		33,545			32,715			31,491			30,273			29,823			830			3			3,722			12
Interest-earning assets		57,016			54,905			54,087			54,950			54,724			2,111			4			2,292			4
KEY METRICS
Net interest margin		2.57	%		2.62	%		2.64	%		2.71	%		2.76	%		(5	) bps					(19)	bps
Efficiency ratio		45.06			40.60			43.35			41.58			40.11			446	bps					495	bps
Loans-to-deposits ratio(period-end balances)		164.10			165.24			163.62			173.48			180.53			(114	) bps					(1,643	) bps
Loans-to-deposits ratio (average balances)		167.18			165.80			170.01			179.49			181.23			138	bps					(1,405	) bps
Return on average total tangible assets		1.22			1.63			1.40			1.54			1.66			(41	) bps					(44	) bps

¹  Includes loans held for sale.

12

SEGMENT FINANCIAL HIGHLIGHTS – OTHER

(in millions)

	QUARTERLY TRENDS
OTHER1																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$			%			$			%
Net interest income	$	2		($	16	)	($	14	)	($	4	)	$	—		$	18			NM		$	2			100	%
Noninterest income		15			23			24			36			31			(8	)		(35	)		(16	)		(52	)
Total revenue		17			7			10			32			31			10			143			(14	)		(45	)
Noninterest expense		53			49			42			19			28			4			8			25			89
(Loss) profit before provision for credit losses		(36	)		(42	)		(32	)		13			3			6			14			(39	)		NM
Provision for credit losses		460			(11	)		(9	)		(6	)		(3	)		471			NM			463			NM
(Loss) income before income tax benefit		(496	)		(31	)		(23	)		19			6			(465	)		NM			(502	)		NM
Income tax benefit		(115	)		(41	)		(25	)		(5	)		(4	)		(74	)		(180	)		(111	)		NM
Net (loss) income	($	381	)	$	10		$	2		$	24		$	10		($	391	)		NM		($	391	)		NM
AVERAGE BALANCES
Total assets	$	39,757		$	40,170		$	40,131		$	39,869		$	39,778		($	413	)		(1	%)	($	21	)		—	%
Total loans and leases2		1,846			1,951			1,994			2,138			2,276			(105	)		(5	)		(430	)		(19	)
Deposits		7,857			7,460			6,835			7,219			8,022			397			5			(165	)		(2	)
Interest-earning assets		28,537			28,798			28,783			28,642			28,573			(261	)		(1	)		(36	)		—

¹  Includes the financial impact ofnon-core, liquidating loan portfolios and othernon-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

²  Includes loans held for sale.

13

CREDIT-RELATED INFORMATION

(in millions, except ratio data)

	AS OF															MARCH 31, 2020 CHANGE
	Mar 31, 2020			Dec 31, 2019			Sept 30, 2019			June 30, 2019			Mar 31, 2019			Dec 31, 2019						Mar 31, 2019
																$/bps			%			$/bps			%
NONACCRUAL LOANS AND LEASES1
Commercial	$	305		$	240		$	228		$	198		$	208		$	65			27	%	$	97			47	%
Commercial real estate		8			2			49			4			4			6			NM			4			100
Leases		1			3			4			17			—			(2	)		(67	)		1			100
Total commercial loans and leases		314			245			281			219			212			69			28			102			48
Residential mortgages2		101			93			91			98			102			8			9			(1	)		(1	)
Home equityD		242			246			247			278			288			(4	)		(2	)		(46	)		(16	)
Automobile		69			67			69			62			70			2			3			(1	)		(1	)
Education		21			18			17			40			43			3			17			(22	)		(51	)
Other retailE		33			34			32			30			29			(1	)		(3	)		4			14
Total retail loans		466			458			456			508			532			8			2			(66	)		(12	)
Nonaccrual loans and leases		780			703			737			727			744			77			11			36			5
Repossessed assets		44			45			40			32			34			(1	)		(2	)		10			29
Nonaccrual loans and leases and repossessed assets	$	824		$	748		$	777		$	759		$	778		$	76			10	%	$	46			6	%
NONACCRUAL LOANS AND LEASES BY PRODUCT3
Commercial	$	314		$	245		$	281		$	219		$	212		$	69			28	%	$	102			48	%
Retail		510			503			496			540			566			7			1			(56	)		(10	)
Total nonaccrual loans and leases	$	824		$	748		$	777		$	759		$	778		$	76			10	%	$	46			6	%
ASSET QUALITY RATIOS
Allowance for credit losses to loans and leasesB		1.73	%		1.09	%		1.11	%		1.13	%		1.13	%		64 bps						60 bps
Allowance for credit losses to nonaccrual loans and leases		283.48			184.31			177.42			181.54			178.68			NM						NM
Nonaccrual loans and leases to loans and leasesB		0.61			0.59			0.63			0.62			0.63			2						(2	)

1 Beginning in the first quarter of 2020 and upon the adoption of ASU2016-13,Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,nonperforming loans and leases are now referred to as nonaccrual loans and leases and other nonperforming assets are referred to as repossessed assets.

2 Beginning in the fourth quarter of 2019, nonaccrual balances exclude both fully and partially guaranteed residential mortgage loans sold to Ginnie Mae for which the Company has the right, but not the obligation, to repurchase. Prior periods have been adjusted to exclude partially guaranteed amounts to conform with the current period presentation.

3 Nonaccrual loans and leases by product includes repossessed assets.

14

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except ratio data)

	AS OF										MARCH 31, 2020 CHANGE
	Mar 31, 2020		Dec 31, 2019		Sept 30, 2019		June 30, 2019		Mar 31, 2019		Dec 31, 2019						Mar 31, 2019
											$/bps			%			$/bps			%
LOANS AND LEASES 90 DAYS OR MORE PAST DUE AND ACCRUING
Commercial	$	—	$	2	$	1	$	4	$	1	($	2	)		(100	%)	($	1	)		(100	%)
Leases		—		—		1		1		—		—			—			—			—
Total commercial loans and leases		—		2		2		5		1		(2	)		(100	)		(1	)		(100	)
Residential mortgages		14		13		15		14		20		1			8			(6	)		(30	)
Education		2		2		3		3		2		—			—			—			—
Other retailE		11		8		10		9		9		3			38			2			22
Total retail loans		27		23		28		26		31		4			17			(4	)		(13	)
Total loans and leases		27		25		30		31		32		2			8			(5	)		(16	)

15

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS
														1Q20 Change
	1Q20			4Q19		3Q19			2Q19		1Q19			4Q19						1Q19
														$			%			$			%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial	$	47		$	24	$	20		$	40	$	3		$	23			96	%	$	44			NM
Commercial real estate		—			9		10			—		20			(9	)		(100	)		(20	)		(100	)
Leases		—			1		5			5		3			(1	)		(100	)		(3	)		(100	)
Total commercial loans and leases		47			34		35			45		26			13			38			21			81
Residential mortgages		1			2		2			2		2			(1	)		(50	)		(1	)		(50	)
Home equityD		8			10		11			11		7			(2	)		(20	)		1			14
Automobile		39			38		37			30		38			1			3			1			3
Education		18			20		18			18		16			(2	)		(10	)		2			13
Other retailE		61			58		56			50		49			3			5			12			24
Total retail loans		127			128		124			111		112			(1	)		(1	)		15			13
Total gross charge-offs	$	174		$	162	$	159		$	156	$	138		$	12			7	%	$	36			26	%
GROSS RECOVERIES
Commercial	$	3		$	7	$	3		$	12	$	2		($	4	)		(57	%)	$	1			50	%
Commercial real estate		—			—		—			—		—			—			—			—			—
Leases		—			—		—			—		—			—			—			—			—
Total commercial loans and leases		3			7		3			12		2			(4	)		(57	)		1			50
Residential mortgages		1			1		1			2		5			—			—			(4	)		(80	)
Home equityD		11			10		12			10		17			1			10			(6	)		(35	)
Automobile		12			11		15			16		15			1			9			(3	)		(20	)
Education		4			4		4			4		4			—			—			—			—
Other retailE		6			7		11			6		6			(1	)		(14	)		—			—
Total retail loans		34			33		43			38		47			1			3			(13	)		(28	)
Total gross recoveries	$	37		$	40	$	46		$	50	$	49		($	3	)		(8	%)	($	12	)		(24	%)
NET CHARGE-OFFS (RECOVERIES)
Commercial	$	44		$	17	$	17		$	28	$	1		$	27			159	%	$	43			NM
Commercial real estate		—			9		10			—		20			(9	)		(100	)		(20	)		(100	)
Leases		—			1		5			5		3			(1	)		(100	)		(3	)		(100	)
Total commercial loans and leases		44			27		32			33		24			17			63			20			83
Residential mortgages		—			1		1			—		(3	)		(1	)		(100	)		3			100
Home equityD		(3	)		—		(1	)		1		(10	)		(3	)		(100	)		7			70
Automobile		27			27		22			14		23			—			—			4			17
Education		14			16		14			14		12			(2	)		(13	)		2			17
Other retailE		55			51		45			44		43			4			8			12			28
Total retail loans		93			95		81			73		65			(2	)		(2	)		28			43
Total net charge-offs	$	137		$	122	$	113		$	106	$	89		$	15			12	%	$	48			54	%

16

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except rates)

	QUARTERLY TRENDS
																1Q20 Change
	1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																$/bps			%			$/bps			%
ANNUALIZED NETCHARGE-OFF (RECOVERY) RATES
Commercial		0.41	%		0.16	%		0.16	%		0.27	%		0.01	%		25 bps						40 bps
Commercial real estate		—			0.26			0.31			—			0.62			(26) bps						(62) bps
Leases		0.07			0.19			0.80			0.72			0.42			(12) bps						(35) bps
Total commercial loans and leases		0.30			0.19			0.22			0.23			0.17			11  bps						13 bps
Residential mortgages		0.01			0.02			0.01			0.01			(0.07	)		(1) bps						8 bps
Home equityD		(0.10	)		0.02			(0.04	)		0.01			(0.26	)		(12) bps						16 bps
Automobile		0.88			0.85			0.74			0.49			0.77			3 bps						11 bps
Education		0.55			0.65			0.58			0.62			0.51			(10) bps						4 bps
Other retailE		3.21			3.09			3.08			3.11			3.06			12 bps						15 bps
Total retail loans		0.61			0.61			0.53			0.49			0.44			—   bps						17 bps
Total loans and leases		0.46	%		0.41	%		0.38	%		0.36	%		0.31	%		5 bps						15 bps
Memo: Average loans
Commercial	$	43,152		$	42,012		$	41,476		$	41,755		$	41,562		$	1,140			3	%	$	1,590			4	%
Commercial real estate		13,876			13,103			12,892			13,379			13,272			773			6			604			5
Leases		2,482			2,546			2,615			2,745			2,873			(64	)		(3	)		(391	)		(14	)
Total commercial loans and leases		59,510			57,661			56,983			57,879			57,707			1,849			3			1,803			3
Residential mortgages		18,866			19,495			19,405			19,232			19,094			(629	)		(3	)		(228	)		(1	)
Home equityD		13,042			13,265			13,501			13,754			14,075			(223	)		(2	)		(1,033	)		(7	)
Automobile		12,173			12,099			12,036			11,984			12,070			74			1			103			1
Education		10,610			9,888			9,459			9,235			9,069			722			7			1,541			17
Other retailE		6,854			6,497			5,873			5,699			5,634			357			5			1,220			22
Total retail loans		61,545			61,244			60,274			59,904			59,942			301			—			1,603			3
Total loans and leases	$	121,055		$	118,905		$	117,257		$	117,783		$	117,649		$	2,150			2	%	$	3,406			3	%

17

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS
															1Q20 Change
	1Q20			4Q19			3Q19			2Q19		1Q19			4Q19						1Q19
															$			%			$			%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning	$	1,252		$	1,263		$	1,227		$	1,245	$	1,242		($	11	)		(1	%)	$	10			1	%
Cumulative effect of change in accounting principle:
Commercial		(176	)		—			—			—		—			(176	)		(100	)		(176	)		(100	)
Retail		629			—			—			—		—			629			100			629			100
Total cumulative effect of change in accounting principle		453			—			—			—		—			453			100			453			100
Allowance for loan and lease losses - beginning, adjusted		1,705			1,263			1,227			1,245		1,242			442			35			463			37
Charge-offs:
Commercial		47			34			35			45		26			13			38			21			81
Retail		127			128			124			111		112			(1	)		(1	)		15			13
Total charge-offs		174			162			159			156		138			12			7			36			26
Recoveries:
Commercial		3			7			3			12		2			(4	)		(57	)		1			50
Retail		34			33			43			38		47			1			3			(13	)		(28	)
Total recoveries		37			40			46			50		49			(3	)		(8	)		(12	)		(24	)
Net charge-offs		137			122			113			106		89			15			12			48			54
Provision for loan and lease losses:
Commercial		298			(11	)		64			22		25			309			NM			273			NM
Retail		305			122			85			66		67			183			150			238			NM
Total provision for loan and lease losses		603			111			149			88		92			492			NM			511			NM
Allowance for loan and lease losses - ending	$	2,171		$	1,252		$	1,263		$	1,227	$	1,245		$	919			73	%	$	926			74	%
Reserve for unfunded lending commitments - beginning	$	44		$	45		$	93		$	84	$	91		($	1	)		(2	%)	($	47	)		(52	%)
Cumulative effect of change in accounting principle		(2	)		—			—			—		—			(2	)		(100	)		(2	)		(100	)
Provision for unfunded lending commitments		(3	)		(1	)		(48	)		9		(7	)		(2	)		(200	)		4			57
Reserve for unfunded lending commitments - ending	$	39		$	44		$	45		$	93	$	84		($	5	)		(11	%)	($	45	)		(54	%)
Total allowance for credit losses - ending	$	2,210		$	1,296		$	1,308		$	1,320	$	1,329		$	914			71	%	$	881			66	%
Memo: Total allowance for credit losses by product
Commercial	$	790		$	718		$	757		$	773	$	775		$	72			10	%	$	15			2	%
Retail		1,420			578			551			547		554			842			146			866			156
Total allowance for credit losses	$	2,210		$	1,296		$	1,308		$	1,320	$	1,329		$	914			71	%	$	881			66	%

18

CAPITAL AND RATIOS

(in millions, except ratio data)

	AS OF
																MARCH 31, 2020 CHANGE
	Mar 31, 2020			Dec 31, 2019			Sept 30, 2019			June 30, 2019			Mar 31, 2019			Dec 31, 2019						Mar 31, 2019
																$			%			$			%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital	$	14,007		$	14,304		$	14,416		$	14,629		$	14,442		($	297	)		(2	%)	($	435	)		(3	%)
Tier 1 capital		15,577			15,874			15,549			15,762			15,574			(297	)		(2	)		3			—
Total capital		18,592			18,542			18,237			18,582			18,403			50			—			189			1
Risk-weighted assets		148,946			142,915			140,136			138,879			137,246			6,031			4			11,700			9
Adjusted average assets1		161,715			158,782			156,355			155,956			155,171			2,933			2			6,544			4
CET1 capital ratio		9.4	%		10.0	%		10.3	%		10.5	%		10.5	%
Tier 1 capital ratio		10.5			11.1			11.1			11.3			11.3
Total capital ratio		12.5			13.0			13.0			13.4			13.4
Tier 1 leverage ratio		9.6			10.0			9.9			10.1			10.0
TANGIBLE COMMON EQUITY(PERIOD-END)
Common stockholders’ equity	$	20,380		$	20,631		$	20,718		$	20,884		$	20,399		($	251	)		(1	%)	($	19	)		—	%
Less: Goodwill		7,050			7,044			7,044			7,040			7,040			6			—			10			—
Less: Other intangible assets		66			68			71			74			80			(2	)		(3	)		(14	)		(18	)
Add: Deferred tax liabilities2		375			374			373			371			370			1			—			5			1
Total tangible common equity	$	13,639		$	13,893		$	13,976		$	14,141		$	13,649		($	254	)		(2	%)	($	10	)		—	%
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders’ equity	$	20,223		$	20,400		$	20,533		$	20,420		$	19,942		($	177	)		(1	%)	$	281			1	%
Less: Goodwill		7,046			7,044			7,044			7,040			7,018			2			—			28			—
Less: Other intangible assets		67			69			73			80			59			(2	)		(3	)		8			14
Add: Deferred tax liabilities2		374			373			372			370			368			1			—			6			2
Total tangible common equity	$	13,484		$	13,660		$	13,788		$	13,670		$	13,233		($	176	)		(1	%)	$	251			2	%
INTANGIBLE ASSETS(PERIOD-END)
Goodwill	$	7,050		$	7,044		$	7,044		$	7,040		$	7,040		$	6			—	%	$	10			—	%
Other intangible assets		66			68			71			74			80			(2	)		(3	)		(14	)		(18	)
Total intangible assets	$	7,116		$	7,112		$	7,115		$	7,114		$	7,120		$	4			—	%	($	4	)		—	%

¹  Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

²  Deferred tax liabilities relate totax-deductible goodwill, which is netted against goodwill when calculating tangible common equity.

19

KEY PERFORMANCE METRICS,NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

(in millions, except share,per-share and ratio data)

Key Performance Metrics:

Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our quarterly earnings materials and other financial reports filed with the Securities and Exchange Commission. The KPMs include:

• Return on average tangible common equity (ROTCE);

• Efficiency ratio;

• Operating leverage; and

• Common equity tier 1 capital ratio.

Established targets for the KPMs are based on Management-reporting results which are currently referred to by the Company as “Underlying” results. We believe that Underlying results, which exclude notable items, provide the best representation of our underlying financial progress toward the KPMs as the results exclude items that our Management does not consider indicative of ouron-going financial performance. KPMs that reflect Underlying results are considerednon-GAAP financial measures.

Non-GAAP Financial Measures

This document containsnon-GAAP financial measures denoted as Underlying results. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’son-going financial performance. We believe thesenon-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and makeday-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect ouron-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability ofperiod-to-period results. The following tables present reconciliations of ournon-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titlednon-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, ournon-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on suchnon-GAAP financial measures, but to consider them with the most directly comparable GAAP measures.Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

20

KEY PERFORMANCE METRICS,NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share,per-share and ratio data)

		QUARTERLY TRENDS
																	1Q20 Change
		1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																	$			%			$			%
Noninterest income, Underlying:
Noninterest income (GAAP)	A	$	497		$	494		$	493		$	462		$	428		$	3			1	%	$	69			16	%
Less: Notable items			—			—			—			—			—			—			—			—			—
Noninterest income, Underlying(non-GAAP)	B	$	497		$	494		$	493		$	462		$	428		$	3			1	%	$	69			16	%
Total revenue, Underlying:
Total revenue (GAAP)	C	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1	%	$	69			4	%
Less: Notable items			—			—			—			—			—			—			—			—			—
Total revenue, Underlying(non-GAAP)	D	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1	%	$	69			4	%
Noninterest expense, Underlying:
Noninterest expense (GAAP)	E	$	1,012		$	986		$	973		$	951		$	937		$	26			3	%	$	75			8	%
Less: Notable items			33			37			19			7			5			(4	)		(11	)		28			NM
Noninterest expense, Underlying(non-GAAP)	F	$	979		$	949		$	954		$	944		$	932		$	30			3	%	$	47			5	%
Pre-provision profit:
Total revenue (GAAP)	C	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1	%	$	69			4	%
Less: Noninterest expense (GAAP)	E		1,012			986			973			951			937			26			3			75			8
Pre-provision profit (GAAP)		$	645		$	651		$	665		$	677		$	651		($	6	)		(1	%)	($	6	)		(1	%)
Pre-provision profit, Underlying:
Total revenue, Underlying(non-GAAP)	D	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1	%	$	69			4	%
Less: Noninterest expense, Underlying(non-GAAP)	F		979			949			954			944			932			30			3			47			5
Pre-provision profit, Underlying(non-GAAP)		$	678		$	688		$	684		$	684		$	656		($	10	)		(1	%)	$	22			3	%
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	G	$	45		$	541		$	564		$	580		$	566		($	496	)		(92	%)	($	521	)		(92	%)
Less: Expense before income tax benefit related to notable items			(33	)		(37	)		(19	)		(7	)		(5	)		4			11			(28	)		NM
Income before income tax expense, Underlying(non-GAAP)	H	$	78		$	578		$	583		$	587		$	571		($	500	)		(87	%)	($	493	)		(86	%)
Income tax expense, Underlying:
Income tax expense (GAAP)	I	$	11		$	91		$	115		$	127		$	127		($	80	)		(88	%)	($	116	)		(91	%)
Less: Income tax benefit related to notable items			(8	)		(33	)		(15	)		(2	)		(1	)		25			76			(7	)		NM
Income tax expense, Underlying(non-GAAP)	J	$	19		$	124		$	130		$	129		$	128		($	105	)		(85	%)	($	109	)		(85	%)
Net income, Underlying:
Net income (GAAP)	K	$	34		$	450		$	449		$	453		$	439		($	416	)		(92	%)	($	405	)		(92	%)
Add: Notable items, net of income tax benefit			25			4			4			5			4			21			NM			21			NM
Net income, Underlying(non-GAAP)	L	$	59		$	454		$	453		$	458		$	443		($	395	)		(87	%)	($	384	)		(87	%)
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	M	$	12		$	427		$	432		$	435		$	424		($	415	)		(97	%)	($	412	)		(97	%)
Add: Notable items, net of income tax benefit			25			4			4			5			4			21			NM			21			NM
Net income available to common stockholders, Underlying(non-GAAP)	N	$	37		$	431		$	436		$	440		$	428		($	394	)		(91	%)	($	391	)		(91	%)

21

KEY PERFORMANCE METRICS,NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share,per-share and ratio data)

		QUARTERLY TRENDS
																	1Q20 Change
		1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																	$/bps			%			$/bps		%
Operating leverage:
Total revenue (GAAP)	C	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1.30	%	$	69		4.35	%
Less: Noninterest expense (GAAP)	E		1,012			986			973			951			937			26			2.68			75		8.06
Operating leverage																					(1.38	%)				(3.71	%)
Operating leverage, Underlying:
Total revenue, Underlying(non-GAAP)	D	$	1,657		$	1,637		$	1,638		$	1,628		$	1,588		$	20			1.30	%	$	69		4.35	%
Less: Noninterest expense, Underlying(non-GAAP)	F		979			949			954			944			932			30			3.16			47		5.09
Operating leverage, Underlying(non-GAAP)																					(1.86	%)				(0.74	%)
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	E/C		61.10	%		60.28	%		59.40	%		58.41	%		59.00	%		82 bps						210 bps
Efficiency ratio, Underlying(non-GAAP)	F/D		59.08			58.02			58.22			58.02			58.67			106 bps						41 bps
Noninterest income as a % of total revenue, Underlying:
Noninterest income as a % of total revenue	A/C		30	%		30	%		30	%		28	%		27	%		—   bps						300 bps
Noninterest income as a % of total revenue, Underlying	B/D		30			30			30			28			27			—   bps						300 bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rate	I/G		24.13	%		16.76	%		20.46	%		21.86	%		22.42	%		737 bps						171 bps
Effective income tax rate, Underlying(non-GAAP)	J/H		24.52			21.52			22.29			21.89			22.44			300 bps						208 bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	O	$	20,223		$	20,400		$	20,533		$	20,420		$	19,942		($	177	)		(1	%)	$	281		1	%
Return on average common equity	M/O		0.24	%		8.30	%		8.35	%		8.54	%		8.62	%		(806) bps						(838) bps
Return on average common equity, Underlying(non-GAAP)	N/O		0.74			8.36			8.45			8.63			8.71			(762) bps						(797) bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	O	$	20,223		$	20,400		$	20,533		$	20,420		$	19,942		($	177	)		(1	%)	$	281		1	%
Less: Average goodwill (GAAP)			7,046			7,044			7,044			7,040			7,018			2			—			28		—
Less: Average other intangibles (GAAP)			67			69			73			80			59			(2	)		(3	)		8		14
Add: Average deferred tax liabilities related to goodwill (GAAP)			374			373			372			370			368			1			—			6		2
Average tangible common equity	P	$	13,484		$	13,660		$	13,788		$	13,670		$	13,233		($	176	)		(1	%)	$	251		2	%
Return on average tangible common equity	M/P		0.36	%		12.39	%		12.44	%		12.75	%		13.00	%		(1,203) bps						(1,264) bps
Return on average tangible common equity, Underlying(non-GAAP)	N/P		1.10			12.49			12.58			12.89			13.12			(1,139) bps						(1,202) bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	Q	$	167,177		$	164,646		$	162,110		$	161,489		$	160,415		$	2,531			2	%	$	6,762		4	%
Return on average total assets	K/Q		0.08	%		1.08	%		1.10	%		1.13	%		1.11	%		(100) bps						(103) bps
Return on average total assets, Underlying(non-GAAP)	L/Q		0.14			1.09			1.11			1.14			1.12			(95) bps						(98) bps

22

KEY PERFORMANCE METRICS,NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share,per-share and ratio data)

		QUARTERLY TRENDS
																	1Q20 Change
		1Q20			4Q19			3Q19			2Q19			1Q19			4Q19						1Q19
																	$/bps			%			$/bps			%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	Q	$	167,177		$	164,646		$	162,110		$	161,489		$	160,415		$	2,531			2	%	$	6,762			4	%
Less: Average goodwill (GAAP)			7,046			7,044			7,044			7,040			7,018			2			—			28			—
Less: Average other intangibles (GAAP)			67			69			73			80			59			(2	)		(3	)		8			14
Add: Average deferred tax liabilities related to goodwill (GAAP)			374			373			372			370			368			1			—			6			2
Average tangible assets	R	$	160,438		$	157,906		$	155,365		$	154,739		$	153,706		$	2,532			2	%	$	6,732			4	%
Return on average total tangible assets	K/R		0.09	%		1.13	%		1.15	%		1.17	%		1.16	%		(104) bps						(107) bps
Return on average total tangible assets, Underlying(non-GAAP)	L/R		0.15			1.14			1.16			1.19			1.17			(99) bps						(102) bps
Tangible book value per common share:
Common shares - atperiod-end (GAAP)	S		426,586,533			433,121,083			443,913,525			457,903,826			461,116,723			(6,534,550	)		(2	%)		(34,530,190	)		(7	%)
Common stockholders’ equity (GAAP)		$	20,380		$	20,631		$	20,718		$	20,884		$	20,399		($	251	)		(1	)	($	19	)		—
Less: Goodwill (GAAP)			7,050			7,044			7,044			7,040			7,040			6			—			10			—
Less: Other intangible assets (GAAP)			66			68			71			74			80			(2	)		(3	)		(14	)		(18	)
Add: Deferred tax liabilities related to goodwill (GAAP)			375			374			373			371			370			1			—			5			1
Tangible common equity	T	$	13,639		$	13,893		$	13,976		$	14,141		$	13,649		($	254	)		(2	%)	($	10	)		—	%
Tangible book value per common share	T/S	$	31.97		$	32.08		$	31.48		$	30.88		$	29.60		($	0.11	)		—	%	$	2.37			8	%
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	U		427,718,421			434,684,606			445,703,987			458,154,335			460,713,172			(6,966,185	)		(2	%)		(32,994,751	)		(7	%)
Average common shares outstanding - diluted (GAAP)	V		429,388,855			436,500,829			447,134,595			459,304,224			462,520,680			(7,111,974	)		(2	)		(33,131,825	)		(7	)
Net income per average common share - basic (GAAP)	M/U	$	0.03		$	0.98		$	0.97		$	0.95		$	0.92		($	0.95	)		(97	)	($	0.89	)		(97	)
Net income per average common share - diluted (GAAP)	M/V		0.03			0.98			0.97			0.95			0.92			(0.95	)		(97	)		(0.89	)		(97	)
Net income per average common share - basic, Underlying(non-GAAP)	N/U		0.09			0.99			0.98			0.96			0.93			(0.90	)		(91	)		(0.84	)		(90	)
Net income per average common share - diluted, Underlying(non-GAAP)	N/V		0.09			0.99			0.98			0.96			0.93			(0.90	)		(91	)		(0.84	)		(90	)
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	W	$	0.39		$	0.36		$	0.36		$	0.32		$	0.32		$	0.03			8	%	$	0.07			22	%
Dividend payout ratio	W/(M/U)		1,398	%		37	%		37	%		34	%		35	%		NM						NM
Dividend payout ratio, Underlying(non-GAAP)	W/(N/U)		451			36			37			33			34			NM						NM

23

KEY PERFORMANCE METRICS,NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share,per-share and ratio data)

	QUARTERLY TRENDS
											1Q20 Change
	1Q20		4Q19		3Q19		2Q19		1Q19		4Q19						1Q19
											$			%			$			%
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)	$	549	$	502	$	508	$	507	$	509	$	47			9	%	$	40			8	%
Less: Notable items		10		6		5		2		1		4			67			9			NM
Salaries and employee benefits, Underlying(non-GAAP)	$	539	$	496	$	503	$	505	$	508	$	43			9	%	$	31			6	%
Equipment and software expense, Underlying:
Equipment and software expense (GAAP)	$	133	$	133	$	130	$	126	$	125	$	—			—	%	$	8			6	%
Less: Notable items		1		3		—		—		—		(2	)		(67	)		1			100
Equipment and software expense, Underlying(non-GAAP)	$	132	$	130	$	130	$	126	$	125	$	2			2	%	$	7			6	%
Outside services, Underlying:
Outside services (GAAP)	$	135	$	142	$	128	$	118	$	110	($	7	)		(5	%)	$	25			23	%
Less: Notable items		18		20		14		5		4		(2	)		(10	)		14			NM
Outside services, Underlying(non-GAAP)	$	117	$	122	$	114	$	113	$	106	($	5	)		(4	%)	$	11			10	%
Occupancy, Underlying:
Occupancy (GAAP)	$	84	$	88	$	80	$	82	$	83	($	4	)		(5	%)	$	1			1	%
Less: Notable items		4		8		—		—		—		(4	)		(50	)		4			100
Occupancy, Underlying(non-GAAP)	$	80	$	80	$	80	$	82	$	83	$	—			—	%	($	3	)		(4	%)

24

KEY PERFORMANCE METRICS,NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS

(in millions, except ratio data)

		FIRST QUARTER 2020												FOURTH QUARTER 2019												THIRD QUARTER 2019
		Consumer Banking			Commercial Banking			Other			Consolidated			Consumer Banking			Commercial Banking			Other			Consolidated			Consumer Banking			Commercial Banking			Other			Consolidated
Net income (loss) available to common stockholders:
Net income (loss)	A	$	236		$	179		($	381	)	$	34		$	209		$	231		$	10		$	450		$	251		$	196		$	2		$	449
Less: Preferred stock dividends			—			—			22			22			—			—			23			23			—			—			17			17
Net income (loss) available to common stockholders	B	$	236		$	179		($	403	)	$	12		$	209		$	231		($	13	)	$	427		$	251		$	196		($	15	)	$	432
Return on average total tangible assets:
Average total assets (GAAP)		$	68,415		$	59,005		$	39,757		$	167,177		$	68,069		$	56,407		$	40,170		$	164,646		$	66,365		$	55,614		$	40,131		$	162,110
Less: Average goodwill (GAAP)			122			48			6,876			7,046			122			46			6,876			7,044			122			46			6,876			7,044
Average other intangibles (GAAP)			43			6			18			67			63			6			—			69			66			7			—			73
Add: Average deferred tax liabilities related to goodwill (GAAP)			1			1			372			374			1			1			371			373			1			1			370			372
Average tangible assets	C	$	68,251		$	58,952		$	33,235		$	160,438		$	67,885		$	56,356		$	33,665		$	157,906		$	66,178		$	55,562		$	33,625		$	155,365
Return on average total tangible assets	A/C		1.39	%		1.22	%		NM			0.09	%		1.22	%		1.63	%		NM			1.13	%		1.50	%		1.40	%		NM			1.15	%
Efficiency ratio:
Noninterest expense (GAAP)	D	$	738		$	221		$	53		$	1,012		$	718		$	219		$	49		$	986		$	718		$	213		$	42		$	973
Net interest income (GAAP)			793			365			2			1,160			796			363			(16	)		1,143			799			360			(14	)		1,145
Noninterest income (GAAP)			357			125			15			497			296			175			23			494			336			133			24			493
Total revenue (GAAP)	E	$	1,150		$	490		$	17		$	1,657		$	1,092		$	538		$	7		$	1,637		$	1,135		$	493		$	10		$	1,638
Efficiency ratio	D/E		64.16	%		45.06	%		NM			61.10	%		65.74	%		40.60	%		NM			60.28	%		63.28	%		43.35	%		NM			59.40	%

		SECOND QUARTER 2019												FIRST QUARTER 2019
		Consumer Banking			Commercial Banking			Other			Consolidated			Consumer Banking			Commercial Banking			Other			Consolidated
Net income (loss) available to common stockholders:
Net income	A	$	213		$	216		$	24		$	453		$	202		$	227		$	10		$	439
Less: Preferred stock dividends			—			—			18			18			—			—			15			15
Net income (loss) available to common stockholders	B	$	213		$	216		$	6		$	435		$	202		$	227		($	5	)	$	424
Return on average total tangible assets:
Average total assets (GAAP)		$	65,485		$	56,135		$	39,869		$	161,489		$	65,007		$	55,630		$	39,778		$	160,415
Less: Average goodwill (GAAP)			119			45			6,876			7,040			119			23			6,876			7,018
Average other intangibles (GAAP)			73			7			—			80			55			4			—			59
Add: Average deferred tax liabilities related to goodwill (GAAP)			—			—			370			370			—			—			368			368
Average tangible assets	C	$	65,293		$	56,083		$	33,363		$	154,739		$	64,833		$	55,603		$	33,270		$	153,706
Return on average total tangible assets	A/C		1.31	%		1.54	%		NM			1.17	%		1.26	%		1.66	%		NM			1.16	%
Efficiency ratio:
Noninterest expense (GAAP)	D	$	715		$	217		$	19		$	951		$	700		$	209		$	28		$	937
Net interest income (GAAP)			799			371			(4	)		1,166			788			372			—			1,160
Noninterest income (GAAP)			277			149			36			462			247			150			31			428
Total revenue (GAAP)	E	$	1,076		$	520		$	32		$	1,628		$	1,035		$	522		$	31		$	1,588
Efficiency ratio	D/E		66.43	%		41.58	%		NM			58.41	%		67.62	%		40.11	%		NM			59.00	%

25

Appendix

^A  These arenon-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics,Non-GAAP Financial Measures and Reconciliations.”

^B  Beginning in the first quarter of 2020, both fully and partially guaranteed residential mortgage loans sold to Ginnie Mae for which the Company has the right, but not the obligation, to repurchase have been reclassified from loans and leases to other assets.

^C  In the first quarter of 2020, we reclassified federal funds purchased and securities sold under agreement to repurchase and other short-term borrowed funds to short-term borrowed funds. Prior periods have been adjusted to conform with the current period presentation.

^D  In the first quarter of 2020, home equity loans, home equity lines of credit, home equity loans serviced by others and home equity lines of credit serviced by others are included in home equity. Prior periods have been adjusted to conform with current period presentation.

^E  In the first quarter of 2020, credit card and other retail are included in other retail. Prior periods have been adjusted to conform with current period presentation.

26