Bpo Management Services 10Q 2003 Q1 Quarterly report

Bpo Management Services (HAXS) Inactive 10-Q2003 Q1 Quarterly report

Content analysis

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

[X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2003

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission file number 0-13591

HEALTHAXIS INC.

(Exact name of registrant as specified in its charter)


Pennsylvania (State or other jurisdiction of incorporation or organization)		23-2214195 (I.R.S. Employer Identification No.)

5215 N. O’Connor Blvd., 800 Central Tower, Irving, Texas 75039
(Address of principal executive offices)
(Zip Code)

Registrant’s telephone number, including area code:(972) 443-5000

Former name, former address and former fiscal year, if changed since last report: N/A

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes [X] No [ ]

Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act).

Yes [ ] No [X]

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date: 53,645,297 shares of common stock, par value $.10, outstanding as of May 8, 2003.

Page 1 of 25

TABLE OF CONTENTS


PART I. FINANCIAL INFORMATION
	Item 1.Condensed Consolidated Financial Statements
		Condensed Consolidated Balance Sheets
		Condensed Consolidated Statements of Operations
		Condensed Consolidated Statements of Cash Flows
		Notes to Consolidated Financial Statements
	Item 2. Management’s Discussion and Analysis of Results of Operations and Financial Condition _
	Item 3. Quantitative and Qualitative Disclosures About Market Risk
	Item 4. Controls and Procedures
PART II. OTHER INFORMATION
	Item 1. Legal Proceedings.
	Item 2. Changes in Securities and Use of Proceeds.
	Item 3. Defaults Upon Senior Securities.
	Item 4. Submission of Matters to a Vote of Security Holders.
	Item 5. Other Information.
	Item 6. Exhibits and Reports on Form 8-K.
Signature
Exhibit Index
EX-99.1 Certification of Chief Executive Officer
EX-99.2 Certification of Chief Financial Officer

Healthaxis Inc.

Table of Contents


		Page

PART I Financial Information
Item 1.	Condensed Consolidated Financial Statements	3
	Condensed Consolidated Balance Sheets	3
	Condensed Consolidated Statements of Operations	4
	Condensed Consolidated Statements of Cash Flows	5
	Notes to Condensed Consolidated Financial Statements	6
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	12
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	18
Item 4.	Controls and Procedures	18
PART II Other Information
Items 1-5		19
Item 6. Exhibits and Reports on Form 8-K		19
Signatures		20
Certifications		21
Exhibit Index		23

Page 2 of 25

PART I. FINANCIAL INFORMATION

Item 1. Condensed Consolidated Financial Statements

Healthaxis Inc. and Subsidiaries
Condensed Consolidated Balance Sheets

(In thousands except share and per share data) (Unaudited)


				March 31			December 31
				2003			2002

Assets
Cash and cash equivalents				$	9,924		$	11,380
Accounts receivable, net of allowance for doubtful accounts of $239 and $195, respectively					4,498			3,101
Accounts receivable from affiliates					96			245
Prepaid expenses and other current assets					904			648
Notes receivable					211			214

		Total current assets			15,633			15,588
Property, equipment and software, less accumulated depreciation and amortization of $11,522 and $11,174, respectively					1,275			1,462
Contract start-up costs, less accumulated amortization of $973 and $834, respectively					1,111			1,175
Capitalized software, less accumulated amortization of $1,582 and $1,383, respectively					1,332			1,502
Customer base, less accumulated amortization of $2,364 and $2,112, respectively					1,850			2,102
Goodwill					11,276			11,276
Notes receivable					118			134
Other assets					134			135

			Total assets	$	32,729		$	33,374

Liabilities and Stockholders’ Equity
Accounts payable				$	1,923		$	1,438
Accrued liabilities					763			847
Deferred revenues					1,891			1,430

		Total current liabilities			4,577			3,715
Post retirement and employment liabilities					960			966
Other liabilities					1,063			1,085

			Total liabilities		6,600			5,766
Commitments and contingencies
Stockholders’ Equity:
Preferred stock, par value $1.00: authorized 100,000,000 shares:
	Series A cumulative convertible, 23,500 shares issued and outstanding, ($23,500 liquidation preference)				6,280			6,280
Common stock, par value $.10: authorized 1,900,000,000 shares, issued and outstanding 53,645,297 and 53,645,297 shares					5,364			5,364
Additional paid-in capital					440,487			440,593
Accumulated deficit					(426,002	)		(424,629	)

			Total stockholders’ equity		26,129			27,608

			Total liabilities and stockholders’ equity	$	32,729		$	33,374

See notes to consolidated financial statements.

Page 3 of 25

Healthaxis Inc. and Subsidiaries
Condensed Consolidated Statements of Operations

(In thousands, except share and per share data) (Unaudited)


		Three Months Ended

		March 31,			March 31,
		2003			2002

Revenue		$	5,231		$	5,292
Expenses:
	Cost of revenues		5,097			5,689
	Sales and marketing		255			366
	General and administrative		909			279
	Research and development		30			117
	Amortization of intangibles		324			325

Total expenses			6,615			6,776

Operating loss			(1,384	)		(1,484	)
	Interest and other income, net		30			115
	Interest expense		(19	)		(179	)

Loss from continuing operations			(1,373	)		(1,548	)
Gain from discontinued operations			—			547

Net loss before cumulative effect of accounting change			(1,373	)		(1,001	)
Cumulative effect of accounting change			—			(6,674	)

Net loss			(1,373	)		(7,675	)

Preferred stock dividends			(115	)		—

Net loss attributable to common shareholders		$	(1,488	)	$	(7,675	)

Loss per share of common stock (basic and diluted)
	Continuing operations	$	(0.03	)	$	(0.03	)
	Discontinued operations		—			0.01
	Cumulative effect of accounting change		—			(0.12	)

	Net loss	$	(0.03	)	$	(0.14	)

Weighted average common shares and equivalents used in computing loss per share
	Basic and diluted		53,645,000			53,483,000

See notes to consolidated financial statement

Page 4 of 25

Healthaxis Inc. and Subsidiaries

Condensed Consolidated Statements of Cash Flows

(Dollars in thousands) (Unaudited)


				Three Months Ended

				March 31,			March 31,
				2003			2002

Cash flows from operating activities
	Net loss			$	(1,373	)	$	(7,675	)
	Adjustments to reconcile net loss to net cash used in operating activities:
		Cumulative effect of accounting change			—			6,674
		Depreciation and amortization			938			1,343
		Amortization of unearned compensation			—			71
		Bad debt reserve			44			4
		Gain on settlement of severance obligation			—			(1,345	)
		Stock option compensation			9			78
		Stock issued in lieu of severance			—			355
		Payment of interest with common stock			—			277
		Interest on convertible debt			—			24
		Change in:
			Accounts receivable		(1,292	)		790
			Prepaid expenses and other current assets		(330	)		(117	)
			Accounts payable and accrued liabilities		523			(165	)
			Deferred revenues		461			(527	)
			Other liabilities		(28	)		(9	)

	Net cash used in operating activities				(1,048	)		(222	)

Cash flows from investing activities
		Collection (advances) of notes receivable			19			(17	)
		Investment in capitalized software and contract start-up			(104	)		(258	)
		Purchases of property, equipment and software			(86	)		(63	)

	Net cash used in investing activities				(171	)		(338	)

Cash flows from financing activities
	Payment of preferred stock dividends				(237	)		—
	Payments on capital leases				—			(8	)

	Net cash used in financing activities				(237	)		(8	)

	Decrease in cash and cash equivalents				(1,456	)		(568	)
	Cash and cash equivalents, beginning of period				11,380			13,149

	Cash and cash equivalents, end of period			$	9,924		$	12,581

Supplemental disclosure of cash flow information:
	Interest paid			$	19		$	19

See notes to consolidated financial statements.

Page 5 of 25

Healthaxis Inc. and Subsidiaries
Notes to Consolidated Financial Statements
(In thousands except share and per share data)
March 31, 2003

Note A – Description of business and basis of presentation

Unaudited Financial Information

The unaudited condensed consolidated financial statements have been prepared by Healthaxis Inc. and its subsidiaries (“Healthaxis” or the “Company”), pursuant to the rules and regulations of the Securities and Exchange Commission and reflect all adjustments consisting of normal recurring entries, which, in the opinion of the Company, are necessary to present fairly the results for the interim periods. The interim financial statements do not include all disclosures provided in fiscal year end financial statements prepared in accordance with accounting principles generally accepted in the United States, although the Company believes that the accompanying disclosures are adequate to make the information presented not misleading. Results of operations for the three-month period ended March 31, 2003, are not necessarily indicative of the results that may be expected for the year ending December 31, 2003.

These financial statements should be read in conjunction with the financial statements and notes thereto contained in the Company’s Annual Report on Form 10-K for the year ended December 31, 2002.

General

Healthaxis is a technology and business process services firm committed to providing innovative and configurable web-based connectivity and applications solutions for health benefit distribution and administration. These solutions, which are comprised of software products and related services, are designed to assist health insurance payers, government agencies, third party administrators and health and welfare plans in providing enhanced services to members, employees, employers and providers through the application of Healthaxis’ flexible technology to legacy systems, either on a fully integrated or on an Application Service Provider (“ASP”) basis. These technology solutions are complimented by Healthaxis’ Business Process Outsourcing (“BPO”) services that are offered to its technology clients and on a stand-alone basis.

Healthaxis is a Pennsylvania corporation organized in 1982. Healthaxis’ common stock trades on the Nasdaq Small Cap Market under the symbol “HAXS.” The operations of Healthaxis during 2001 were conducted primarily through its subsidiary, Healthaxis.com, Inc. In the fourth quarter of 2001 the Company reorganized and formed a new subsidiary, Healthaxis, Ltd., through which all operations are now conducted. Unless otherwise indicated, or the context otherwise requires, all references in this document to the “Company” or “Healthaxis” include Healthaxis Inc. and all of its subsidiaries.

Earnings Per Share

Basic earnings per share is computed only on the weighted average number of common shares outstanding during the respective periods, and the dilutive effect of stock options and warrants is excluded. Diluted earnings per share is computed to show the dilutive effect, if any, of stock options and warrants using the treasury stock method based on the average market price of the stock during the respective periods. The effect of including the stock options, warrants and shares issuable upon conversion of the Company’s convertible preferred stock into the computation of diluted earnings per share would be anti-dilutive. Accordingly, these items have not been included in the computation.

Page 6 of 25

Stock-Based Compensation

The Company selected an accounting policy which requires only the excess of the market value of its common stock over the exercise price of options granted to be recorded as compensation expense (intrinsic method). Pro forma information regarding net loss is required as if the Company had accounted for its employee stock options under the fair value method. Pro forma net loss applicable to the option granted is not likely to be representative of the effects on reported net loss for future years. The fair value for these options is estimated at the date of grant using a Black-Scholes option pricing model. Stock compensation determined under the intrinsic method is recognized over the vesting period using the straight-line method.

Had compensation cost for the Company’s stock option grants been determined based on the fair value at the date of grants in accordance with the provisions of SFAS 123, the Company’s net loss and net loss per common share would have been increased to the following pro forma amounts:


		Three Months ended March 31,

		2003			2002

Net loss, as reported		$	(1,373	)	$	(7,675	)
Stock based compensation expense recorded under the intrinsic value method			9			78
Pro forma stock based compensation expense computed under the fair value method			(442	)		(779	)

Pro forma net loss		$	(1,806	)	$	(8,376	)

Loss per share of common stock, basic and diluted
	as reported	$	(0.03	)	$	(0.14	)

	Pro forma	$	(0.03	)	$	(0.16	)

Note B – Recently Adopted Accounting Pronouncements

In April 2002, the FASB issued Statement of Financial Accounting Standards No. 145, Rescission of FASB Statements No. 4, 44, and 62, Amendment of FASB Statement No. 13, and Technical Corrections (Statement 145). For most companies, Statement 145 will require gains and losses on extinguishments of debt to be classified as income or loss from continuing operations rather than as extraordinary items as previously required under Statement 4. Upon adoption, any gain or loss on extinguishment of debt previously classified as an extraordinary item in prior periods presented that does not meet the criteria of Opinion 30 for such classification will be reclassified to conform with the provisions of Statement 145. The provisions of this Statement related to the rescission of Statement 4 shall be applied in fiscal years beginning after May 15, 2002. The Company adopted the provisions of this statement effective January 1, 2003, and anticipates the reclassification of extraordinary gains reported in prior periods to be included in the gain or loss from operations.

Statement of Financial Accounting Standards No. 146, “Accounting for Costs Associated with Exit or Disposal Activities” (“SFAS 146”) requires that a liability for costs associated with an exit or disposal activity be recognized when the liability is incurred rather than at the date of commitment to an exit or disposal plan. SFAS 146 is effective for exit and disposal activities that are initiated after December 29, 2002. The adoption of SFAS 146 is not expected to have a significant impact on the financial position or results of operations of the Company.

Page 7 of 25

Note C – Significant Customer Concentrations

For the three months ended March 31, 2003, four customers (including UICI) accounted for $2,906, or 56%, of the Company’s total revenues. At March 31, 2003, one customer accounted for $969 of the Company’s accounts receivable.

Note D – Contracts in Progress

The Company uses contract accounting for certain contracts where significant software modification is performed or where services are performed that are essential to the functionality of the delivered software. Generally, contracts that include significant software modification are accounted for using the percentage of completion method. Contracts with significant customer acceptance provisions are recognized using the completed contract method upon achieving customer acceptance of the completed project. During the three months ended March 31, 2003, the Company had one contract in progress under each method.

Costs, earnings and billings to date on the contract in progress accounted for under the percentage of completion method are as follows:


Costs incurred on contract	$	1,374
Estimated earnings		—

Revenues recognized to date		1,374
Less billings to date		(931	)

Net unbilled receivables on contract in progress	$	443

Costs and billings to date on the contract in progress accounted for under the completed contract method are as follows:


Costs incurred on contract	$	83
Less billings to date		(250	)

Billings on uncompleted contracts in excess of costs	$	(167	)

Both the unbilled receivables and the billings on uncompleted contracts are included in deferred revenues.

Note E – Related Party Transactions

The Company conducts business with a major shareholder, UICI. At March 31, 2003, UICI owned approximately 46% of the Company’s outstanding common stock and owns warrants to purchase 222,396 shares of the Company’s common stock at prices ranging from $3.01 to $12.00 per share. UICI also owns 1,424 shares of the Company’s Series A convertible preferred stock that are convertible into 542,477 common shares.

The Company previously provided services to a number of UICI subsidiaries and affiliates pursuant to written agreements. These services include the use of certain of its proprietary workflow and business applications, as well as systems integration and technology management. The most significant of these agreements was the UICI Information Technology Services Agreement. In June 2002, the Company and UICI terminated this agreement. Notwithstanding, the Company continues to provide products and services to UICI.

For the three months ended March 31, 2003 and 2002, UICI and its subsidiaries and affiliates accounted for $455 (9%) and $843 (16%), respectively, of the Company’s revenues from continuing operations. As of March

Page 8 of 25

31, 2003, Healthaxis had accounts receivable due from UICI and its subsidiaries and affiliates totaling $96, which represented 2% of the Company’s total accounts receivable.

In addition, UICI revenue from discontinued operations totaled $0, and $4,500, for the three months ended March 31, 2003 and 2002, respectively.

Note F – Cumulative Effect of Accounting Change

Effective January 1, 2002, the Company adopted Statements of Financial Accounting Standards (“SFAS”) No. 142 “Goodwill and Other Intangible Assets”, which requires companies to stop amortizing goodwill and certain intangible assets with an indefinite useful life. Instead, SFAS No. 142 requires that goodwill and intangible assets deemed to have an indefinite useful life be reviewed for impairment upon adoption of SFAS No. 142 (January 1, 2002), annually thereafter and upon the occurrence of any event that indicates potential impairments. In the second quarter of 2002, the Company completed a transitional goodwill impairment test. This test resulted in an impairment charge totaling $6,674. The impairment charge is shown as a cumulative effect of an accounting change as of January 1, 2002.

Note G – Discontinued Operations

On June 11, 2002, the Company initiated and entered into an agreement with UICI terminating the amended Information Technology Services Agreement (the “Agreement”) between the two parties. The Agreement was originally entered into on January 3, 2000 in conjunction with the merger of Healthaxis.com, Inc and Insurdata Incorporated. Under the terms of the termination agreement, UICI made a one-time cash payment to Healthaxis in the amount of $6,500 and tendered 500,000 shares of Healthaxis common stock back to the Company. In return, approximately 165 Healthaxis employees that were previously dedicated to providing services to UICI under the Agreement were transferred to and became employees of UICI on June 15, 2002.

The Company previously reported the revenues and expenses associated with the Agreement as those from the UICI Outsourcing segment. As a result of the termination of the Agreement, the Company’s financial statements have been prepared with the UICI Outsourcing segment results of operations presented as discontinued operations. All historical financial statements presented have been restated to conform to this presentation.

The operating results of the discontinued UICI Outsourcing segment for the three months ending March 31, 2002 are as follows:


Revenue		$	4,500

Cost of revenue			3,659
Amortization of intangibles			294

	Total expenses		3,953

Net income		$	547

Note H – Segment Reporting

In May of 2001, the Company implemented a restructuring plan which, among other things, created separate business units, each with accountability for operations beginning July 1, 2001. Each business unit is deemed to be a reporting segment. Assets are not allocated to business units for internal reporting purposes and are therefore not included in the segment information below.

Page 9 of 25

In November 2002, the Company began a cost reduction and business effectiveness initiative. In connection with this initiative, on January 1, 2003, two of the Company’s three remaining business units (formerly known as Web Connectivity Products and Benefit Administration and Claims Processing Systems) were consolidated into one reporting unit named Technology & Operations. Additional segment reporting changes include a change in the classification of sales and marketing expenses and a change in the classification of other operating expenses. Sales and marketing is included as a component of Corporate Overhead, not allocated to the reporting units as in the past. Certain operating expenses that were previously allocated to all reporting units are now included solely in Technology & Operations. These costs are associated with operating the Healthaxis Customer Care unit and other customer security and infrastructure issues. All segment information has been restated for prior periods to conform with this new presentation.

As of January 1, 2003, the Company’s operating segments were:

	•		Technology & Operations - provides web-enabled systems for enrollment, administration and processing of health insurance claims on an ASP basis, connectivity platforms and solutions for self service (broker, employer, employee and providers), large group enrollment and small group enrollment, sale/distribution and post-sale administration of group and individual insurance policies including health, for life and dental insurance.

	•		BPO Services Group - provides electronic data capture, imaging, storage and retrieval of health insurance claims, attachments and other correspondence, and claims pre-adjudication services.

Each business segment generally sells its products and services to the same constituent users, generally located in the United States, namely healthcare payers, which include insurance payers, government agencies, third party administrators and health and welfare plans.

All revenue is specifically associated with a separate business unit and therefore there are no reconciling items. Earnings before interest, income tax, depreciation and amortization (“EBITDA”), as defined, is the primary liquidity measurement used by management to make decisions regarding the segments. EBITDA, as defined by the Company, also excludes restructuring and impairment, severance and non-cash stock based compensation charges (“EBITDA As Defined”). However, EBITDA As Defined is not a measure defined in generally accepted accounting principles (“GAAP”) and should not be construed as an alternative to operating income as determined in accordance with GAAP. EBITDA As Defined does not consider depreciation and amortization of software and equipment, which could be significant with increased capital expenditures. Management does not consider these expenses significant for purposes of evaluating separate business unit liquidity. Management believes that the EBITDA As Defined measurement is useful in monitoring basic cash flow generated and used in the Company’s core operating activities, and in monitoring the effects of changes made by management in the Company’s operations across different time periods. This factor alone is insufficient to measure all of the Company’s operating characteristics and is used in conjunction with GAAP operating income to measure total operating performance. EBITDA As Defined may not be comparable to similarly titled measures reported by other companies. Corporate overhead includes executive management, accounting, legal, human resources, sales, marketing, and other expenses. Operating income does not include any cost allocations for corporate overhead.

Page 10 of 25


	Technology			BPO			Corporate			Consolidated
	& Operations			Services			Overhead			Total

Three Months Ended March 31, 2003
Revenue	$	4,018		$	1,213		$	—		$	5,231
EBITDA As Defined		589			111			(1,137	)		(437	)
Depreciation and amortization		467			126			345			938
Operating income (loss)		122			(15	)		(1,491	)		(1,384	)
Three Months Ended March 31, 2002
Revenue	$	4,254		$	1,038		$	—		$	5,292
EBITDA As Defined		443			(201	)		(1,873	)		(1,631	)
Depreciation and amortization		489			205			355			1,049
Operating income (loss)		(47	)		(406	)		(1,031	)		(1,484	)

A reconciliation of EBITDA As Defined to the most directly comparable GAAP financial measure, Operating loss, is as follows:


		Three Months Ended March 31,

		2003			2002

EBITDA As Defined		$	(437	)	$	(1,631	)
	Depreciation and amortization		(614	)		(724	)
	Stock based compensation		(9	)		(149	)
	Severance expense		—			1,345
	Amortization of intangibles		(324	)		(325	)

Operating loss		$	(1,384	)	$	(1,484	)

The Company’s core products are sold through the Technology & Operations group, and most of the Company’s research and development efforts are concentrated in these areas.

Page 11 of 25

Item 2. Management’s Discussion and Analysis of Results of Operations and Financial Condition

Forward-Looking Statements

All statements other than statements of historical fact contained in this report, including statements in this “Management’s Discussion and Analysis of Financial Condition and Results of Operations” concerning the Company’s financial position and liquidity, results of operations, prospects for future growth, and other matters are forward-looking statements. These statements may be identified with words such as “anticipate,” “believe,” “plan,” “estimate,” “expect,” “intend,” “should,” “could,” “goal,” “target,” “designed,” “on track,” “comfortable with,” “optimistic” and other similar expressions, and constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are subject to known and unknown risks, uncertainties and other factors, which may cause actual results to be materially different from those contemplated by the forward-looking statements. Such factors include the risks and uncertainties identified in Healthaxis documents filed with, or furnished to, the Securities and Exchange Commission, including without limitation those identified under the caption “Business-Risk Factors” in the Company’s Form 10-K for the year ended December 31, 2002. The Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are cautioned not to place undue reliance on forward-looking statements.

Overview

Healthaxis is a technology and business process services firm committed to providing innovative and configurable web-based connectivity and applications solutions for health benefit distribution and administration. These solutions, which are comprised of software products and related services, are designed to assist health insurance payers, government agencies, third party administrators (“TPA”) and health and welfare plans in providing enhanced services to members, employees, employers and providers through the application of Healthaxis’ flexible technology to legacy systems, either on a fully integrated or on an Application Service Provider (“ASP”) basis. These technology solutions are complimented by Healthaxis’ Business Process Outsourcing (“BPO”) services that are offered to its technology clients and on a stand-alone basis. Healthaxis believes that its solutions enable a client to reduce their administrative costs, enhance their customer service, grow their revenues and improve their profitability.

Revenue Model. Healthaxis derives revenue from a number of sources. Set forth below is a description of our revenues generated by each of our suite of products and solutions.

Revenues generated by our benefits administration and claims processing systems are either transaction based or derived from providing professional services. These revenues are generated by our Technology & Operations business segment. Transaction revenue is a combination of a per-employee-per-month fee for the use of our proprietary applications and a per document fee for the printing and mailing of system output (benefit checks, explanations of benefits and letters). The transaction revenue is based on an application service provider model, where we host the hardware and software and perform some print and mail services on behalf of clients. Professional services revenue is generated from direct billing for our staff time. These billings are generally derived from converting a client’s existing system, client training and tailoring custom solutions for a client. Professional services generally are billed on a flat rate per hour. In some cases, a project may be done for a fixed price.

Revenues generated by our web connectivity (WebAxis) products are derived from licensing of our proprietary software products and providing professional services. These revenues are generated by our Technology & Operations business segment. The licensing revenue is a combination of per-member-per-month fees and fixed price license fees. Depending upon the contract terms, the fixed price license fees are recognized

Page 12 of 25

over a period of time, or as one-time license fee agreements upon the delivery of the product. Professional service revenue is generated from direct billing for our staff time. These billings generally are associated with customer support. Contracts generally include an up-front payment intended to recoup the start-up costs incurred in setting up a new client. Such fees, along with the associated costs, are generally deferred and recognized over the life of the transaction-based contract.

Revenues generated from our BPO Services business segment are transaction based. Fees for mail handling, scanning and converting insurance claims from paper to electronic format, and image storage and retrieval, are priced on a per-document or a per-image basis. Such revenue is recognized in the month the services are performed. Contracts generally include an up-front payment intended to recoup the start-up costs incurred in setting up a new client. Such fees are generally deferred and recognized over the life of the transaction-based contract.

November 2002 Cost Reduction Initiative. On November 12, 2002, we began a cost reduction initiative designed to more closely align expenses with revenues and to enhance the Company’s operating performance. The cost reduction initiative consisted of both a reduction in the Company’s labor force and an across-the-board reduction in salary levels, as well as planned reductions in certain operating and overhead expenses. The reduction in labor force was effective in mid-November and the reduction in salary levels was effective January 1, 2003. In total, the cost reduction initiative is designed to save in excess of $5 million in expenses in 2003, as compared to 2002.

Management believes that the cost reduction initiative serves not only the Company’s financial goals, but is also consistent with its strategic business goals. Healthaxis has spent significant resources in the past two years developing certain products and functionality. That development effort is now substantially complete and the level of human resources necessary to sustain the effort is no longer required. In addition, the Company now outsources portions of its software development work to Satyam Computer Services Ltd., a leading global consulting and IT services company based in India. The Company will now focus on selling these capabilities to new customers, as well as using them to strengthen relationships with existing customers. In addition, the Company has, in recent periods, sharpened its focus on more specific target markets with more specific product offerings, the effect of which has been to reduce its human resource requirements. Hence, management believes that its reduced labor force will be able to effectively serve its existing customer base, while also focusing on new market opportunities.

Results of Operations
(Tables in Thousands)

Revenues


	Three Months Ended March 31,
	2003		2002		Change

Technology & Operations	$	4,018	$	4,254	$	(236	)
BPO Services		1,213		1,038		175

Total revenue	$	5,231	$	5,292	$	(61	)

Technology & Operations
Our technology and operations (T&O) revenue is down approximately 5% from the first quarter of 2002. Revenue for the three months ended March 31, 2002 contains $420,000 related to the recognition of the final portion of the UICI web technology perpetual license fee, which was non-recurring. Revenue for the three months ended March 31, 2003, however, includes $370,000 related to the non-recurring, perpetual license fee from the State of Washington. As anticipated, one of our existing customers quit using our claims system in 2003, resulting in a

Page 13 of 25

$370,000 decrease from 2002. Revenue from Digital Insurance continues to decline. It is down to $30,000, compared to $260,000 for the first quarter of 2002. With respect to our TPA customers, revenue growth is directly related to our existing customer revenue growth. Certain of these existing customers added a significant amount of lives to our system since the first quarter of 2002, while others lost business during the same time period, serving to offset these increases.

Revenue for the three months ended March 31, 2003 also includes new revenue from two existing customers in the amount of $340,000 related to print and distribution services. Prior to 2003, we did not perform print and distribution services for these customers. This added revenue is the direct result of our outsourcing of these services to a third party beginning in the fourth quarter of 2002.

BPO Services (formerly known as Imaging Services Group)
BPO services revenues are up by 17 percent from the quarter ended March 31, 2002. In January 2003, we added additional work from an existing customer. This new work accounts for most of the increase. Since March 2002, we lost two, smaller customers, which accounts for approximately $50,000 in lost revenue. However, increased imaging revenues from other existing customers made up for most of the loss.

Cost of revenuesincludes all expenses directly associated with the production of revenue, and consists primarily of salaries and related benefits, rent, amortization and depreciation, system expenses such as maintenance and repair, as well as other related consumables.


		Three Months Ended March 31,
		2003			2002			Change

Technology & Operations		$	3,869		$	4,245		$	(376	)
BPO Services			1,228			1,444			(216	)

Total cost of revenues		$	5,097		$	5,689		$	(592	)

	% of revenue		97	%		108	%

Technology & Operations
Cost of revenues for Technology & Operations decreased $376,000 (9%) from the first quarter of 2002. The decrease is the result of the overall reduction in staffing during November 2002, offset by reduced capitalization and added costs attributable to print and distribution outsourcing. In November 2002, we implemented a cost reduction initiative which reduced the employee headcount significantly. As a result, personnel expenses were down $996,000 from the three months ended March 31, 2002. However, some employees were re-assigned to expensable projects from capitalizable development projects which served to offset the expense savings by $165,000. During the fourth quarter of 2002, we began outsourcing our print and distribution capabilities to a third party. The increase in costs of revenues attributable to the conversion in the first quarter of 2003 were approximately $425,000. These additional costs are in lieu of costs previously incurred to in-house employees plus other operating expenses. This transition necessitated part of the reduction in force that occurred in November 2002. As a percentage of revenue, cost of revenues decreased from 100% in the first quarter of 2002 to 96% in the first quarter of 2003. Although a significant amount of personnel costs were cut in November 2002, they were replaced with costs attributable to low-margin activities. Most of our outsourcing expenses are passed through to the customer at cost, or with only minimal mark-up. Subcontractor expenses are up related to work performed on the State of Washington project. This project is accounted for under the percentage of completion method, using a zero margin estimate as of March 31, 2003. While we believe that the project will be profitable, all profit on the project has been deferred until reliable estimates of costs to complete can be obtained.

Page 14 of 25

BPO Services (formerly Imaging)
The cost of BPO Services revenue decreased primarily as a result of an employee headcount reduction in the Imaging Support group from twelve to eight. This reduction was part of the November staff reduction. Across-the-board salary reductions also went into effect, on a company wide basis, January 1, 2003. Personnel cost reductions from this BPO Services group alone accounted for $99,000 of the cost decrease from 2002. Other cost decreases came from efficiencies gained at our Ephraim, Utah facility through automation of the mail process.

Sales and marketing expensesconsist primarily of employee salaries and related benefits, as well as promotional costs such as direct mailing campaigns, trade shows and media advertising.


	Three Months Ended March 31,
	2003		2002		Change

Sales and marketing	$	255	$	366	$	(111	)

At September 30, 2002, we employed nine sales and marketing employees. Five of these employees were terminated in November 2002. This reduction, combined with the January 2003 salary reductions accounts for the decrease in costs from the first quarter of 2002.

General and administrative expensesinclude executive management, accounting, legal and human resources compensation and related benefits, as well as expenditures for applicable overhead costs.


	Three Months Ended March 31,
	2003		2002		Change

General and administrative	$	909	$	279	$	630

In the first quarter of 2002, we booked a credit on the settlement of Al Clemens’ severance liability in the amount of $1.3 million. Excluding this one-time benefit, general and administrative expenses dropped by $715,000, or 44%. The number of corporate employees dropped from nineteen at March 31, 2002 to thirteen at March 31, 2003. This reduction accounts for approximately $200,000 of the cost decrease from the first quarter of 2002. A large portion of the decrease ($360,000) comes from a decrease in consulting fees paid in the first quarter of 2002. Other miscellaneous cost reductions account for the remainder of the decrease.

Research and development expensesare primarily the salary and related benefits of personnel engaged directly in the development of new products and the enhancement of existing products, prior to the establishment of technological feasibility.


	Three Months Ended March 31,
	2003		2002		Change

Research and development	$	30	$	117	$	(87	)

We have significantly reduced our research and development activities in 2003. Due to the November cutbacks, emphasis has been put on the completion of existing development products, and the maintenance of existing customer accounts.

Amortization of intangibles includes the amortization of developed software and customer base acquired in the January 2001 Healthaxis merger. The amount is unchanged from 2002.


	Three Months Ended March 31,
	2003		2002		Change

Amortization of intangibles	$	324	$	325	$	(1	)

Page 15 of 25

Interest and other income, netdecreased from the first quarter of 2002 due to a gain on the sale of equipment in the amount of $62,000 in 2002. No such gain was incurred in 2003. Interest income was also down by $26,000, the result of lower notes receivable balances in 2003.


	Three Months Ended March 31,
	2003		2002		Change

Interest and other income	$	30	$	115	$	(85	)

Interest expensedecreased as a result of the elimination of the convertible debentures on July 31, 2002.


	Three Months Ended March 31,
	2003			2002			Change

Interest expense	$	(19	)	$	(179	)	$	(160	)

Gain from discontinued operationsrelates to the gain from the disposal of the UICI Outsourcing business unit. These operations were discontinued in connection with the June 2002 termination of the UICI Information Technology Services Agreement.


	Three Months Ended March 31,
	2003		2002		Change

Gain from discontinued operations	$	—	$	547	$	(547	)

Cumulative effect of accounting changewas recorded as a result of our adoption of SFAS No. 142 “Goodwill and Other Intangible Assets”. In the second quarter of 2002, the Company completed a transitional goodwill impairment test, which resulted in an impairment charge of $6.7 million. The impairment charge is shown as a cumulative effect of an accounting change as of January 1, 2002. No such charge was recorded in 2003.


	Three Months Ended March 31,
	2003		2002			Change

Cumulative effect of accounting change	$	—	$	(6,674	)	$	6,674

Liquidity and Capital Resources

Overview of Cash Resources

A major objective of Healthaxis is to maintain sufficient liquidity to fund growth and meet all cash requirements with cash and short-term equivalents on hand plus funds generated from operating cash flow. We believe that our current cash reserves and the cash generated by future operations well be sufficient to fund operations for at least the next 12 months. Funding operations on a longer-term basis will depend upon our ability to continue controlling costs, maintain existing customer relationships, and generate new revenues. The Healthaxis

Page 16 of 25

operating cost structure is predominantly personnel and human resource related. The November 2002 cost reduction initiative, which consists of a reduction in Healthaxis’ labor force, an across-the-board reduction in salary levels, and reductions in certain operating and overhead expenses, reflects our continuing drive to control costs.

Analysis of Cash Flows

Cash used in operating activities for the three months ended March 31, 2003 was approximately $1.0 million as compared to $222,000 for the same period in 2002. Approximately half of the use of cash in 2003 was the result of our overall loss from operations. The remainder of the decrease was due primarily to an increase in accounts receivable. Changes in operating assets and liabilities as detailed in the Condensed Consolidated Statements of Cash Flows accounted for $638,000 of the increased expenditure. In 2002, our cash loss from operations was higher, but was offset by increased collections of accounts receivable totaling $790,000.

Cash used in investing activities for the three months ended March 31, 2003 was $171,000 as compared to $338,000 for the same period in 2002. The reduced cash expenditure was primarily the result of reductions in expenditures for capitalized software and contract start-up activities totaling $154,000.

Cash used in financing activities for the three months ended March 31, 2003 was $237,000 as compared to $8,000 for the same period in 2002. The increased cash expenditure was primarily the result of a $237,000 cash payment of preferred stock dividends in 2003. The dividend payments are due semi-annually. We anticipate that the next dividend payment, due to be paid in July 2003, will also be made in cash.

Preferred Stock

In 1999, Healthaxis issued 2% convertible debentures in the amount of $27.5 million. These debentures, as amended, were due on September 14, 2005 and could be converted into common stock at a conversion price of $9.00 per share at the option of the holder. On July 31, 2002 we completed a transaction providing for the cancellation of our $27.5 million 2% convertible debentures in exchange for issuance to the debenture holders of shares of Series A Convertible Preferred Stock (“Preferred Stock”) and the payment of $4.0 million cash. The Preferred Stock has a stated value of $23.5 million and is convertible into shares of Healthaxis common stock at a conversion price of $2.625. The terms of the Preferred Stock provide that cumulative dividends be paid at the rate of 2% per year, payable semi-annually. In general, we may choose to pay the dividends either in cash or by issuing shares of common stock, although in some circumstances we are required to pay cash dividends. The terms of the Preferred Stock provide that in some situations the holders of the Preferred Stock can force Healthaxis to redeem, or buy back, their shares. This redemption may adversely affect Healthaxis, because it may not have the cash necessary to effect the redemption or because cash that could have been used to make investments in Healthaxis’ business will instead be paid to the holders of our Preferred Stock. While we believe that, currently, there is no cause for redemption, the situations in which Healthaxis can be required to redeem shares of Preferred Stock involve situations where specific events or transactions are effected by Healthaxis without, generally, the affirmative vote or consent of the holders of at least 60% of the then outstanding Preferred Stock, or it is found to have made an incorrect representation or warranty in the Certificate of Designation or other documents executed in connection with the issuance of the Preferred Stock. We believe that the occurrence of the situations where Healthaxis can be required to redeem shares of Preferred Stock is within our control. The Preferred Stock also contains, among other things, provisions providing the holders a preference in the payment of dividends and also a liquidation preference equal to at least the stated value of the Preferred Stock plus all accrued but unpaid dividends. The holders of the Preferred Stock do not have general voting rights, although they do have the right to vote separately as a class in connection with some matters.

Page 17 of 25

Lease and Other Commitments

Healthaxis also has certain capital and operating lease commitments over the next five years. These leases are primarily for office space and data processing equipment. Healthaxis has no other significant cash commitments other than those required by the normal day-to-day operations of the business. Some of Healthaxis’ applications will require modification in order to achieve or maintain compliance with HIPAA. We do not anticipate these expenditures to be significant, and expect to be able to pass through some of the costs to its clients.

Recently Adopted Accounting Pronouncements

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Exposure to market risk for changes in interest rates relate primarily to short-term investments. The Company does not use derivative financial instruments. The primary objective of its investment activities is to preserve principal while maximizing yields without significantly increasing risk. Due to the nature of the Company’s investments, management believes that there is no material risk exposure.

Healthaxis’ cash equivalents and other investment instruments are exposed to financial market risk due to fluctuation in interest rates, which may affect its interest income. These instruments are not entered into for trading purposes. Management does not expect the Company’s interest income to be significantly affected by a sudden change in market interest rates.

Item 4. Controls and Procedures

Within the 90 days prior to the filing date of this quarterly report, the Company carried out an evaluation, under the supervision and with the participation of the Company management, including the Company’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of the Company’s disclosure controls and procedures pursuant to Securities Exchange Act Rule 13a-14. Based on that evaluation, the Chief Executive Officer and the Chief Financial Officer have concluded that these disclosure controls and procedures are effective. There were no significant changes in our internal controls or in other factors that could significantly affect these controls subsequent to the date of our evaluation.

Page 18 of 25

PART II. OTHER INFORMATION

Item 1. Legal Proceedings.

The Company is involved in litigation arising in the ordinary course of its business. Management is of the opinion that no currently pending litigation will have a material adverse effect on the Company’s results of operations or financial position.

Item 2. Changes in Securities and Use of Proceeds.

Not applicable

Item 3. Defaults Upon Senior Securities.

Not applicable

Item 4. Submission of Matters to a Vote of Security Holders.

Not Applicable

Item 5. Other Information.

Not Applicable

Item 6. Exhibits and Reports on Form 8-K.

(a)

Exhibits:

	(b)		Reports on Form 8-K:

			None

Page 19 of 25

Signature

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


		Healthaxis Inc.

Date: May 14, 2003		By: /s/ James W. McLane

		James W. McLane, President and Chief
		Executive Officer (Principal Executive Officer)

		By: /s/ John Carradine

		John Carradine, Chief Financial Officer
		(Principal Financial Officer) and Treasurer

Page 20 of 25

I, James W. McLane, Chief Executive Officer of Healthaxis Inc., certify that:

1. I have reviewed this quarterly report on Form 10-Q of Healthaxis Inc.;

2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;

3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4. The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have:

a) designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;

b) evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and

c) presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

a) all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and

b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

6. The registrant’s other certifying officers and I have indicated in this quarterly report whether there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.


May 14, 2003

		By: /s/ James W. McLane

		James W. McLane
		Chief Executive Officer

Page 21 of 25

I, John Carradine, Chief Financial Officer of Healthaxis Inc., certify that:

1. I have reviewed this quarterly report on Form 10-Q of Healthaxis Inc.;

b) evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and

c) presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and


May 14, 2003
		By: /s/ John Carradine

		John Carradine
		Chief Financial Officer

Page 22 of 25

Exhibit Index


(99.1)		Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 filed herewith.

(99.2)		Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 filed herewith.

Page 23 of 25

Positive
Negative
Uncertain
Constraining
Legalese
Litigous
Readability	8th grade Avg

Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 filed herewith.

Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 filed herewith.