Finance Assets | Finance Assets Finance Receivables Finance receivables are comprised of sales-type lease receivables and unsecured revolving loan receivables. Sales-type lease receivables are generally due in monthly, quarterly or semi-annual installments over periods ranging from three to five years. Loan receivables arise primarily from financing services offered to our customers for postage and supplies. Loan receivables are generally due each month; however, customers may rollover outstanding balances. Interest is recognized on loan receivables using the effective interest method and related annual fees are initially deferred and recognized ratably over the annual period covered. Customer acquisition costs are expensed as incurred. During the second quarter of 2016, we determined that certain finance receivables included in our sales-type lease receivables portfolio with a net investment of $35 million at December 31, 2015 should be classified in our loan receivables portfolio. Accordingly, prior period amounts have been revised to reflect this change. Finance receivables at June 30, 2016 and December 31, 2015 consisted of the following: June 30, 2016 December 31, 2015 North America International Total North America International Total Sales-type lease receivables Gross finance receivables $ 1,112,708 $ 288,403 $ 1,401,111 $ 1,157,189 $ 303,854 $ 1,461,043 Unguaranteed residual values 94,283 14,917 109,200 100,000 15,709 115,709 Unearned income (228,767 ) (66,963 ) (295,730 ) (247,854 ) (68,965 ) (316,819 ) Allowance for credit losses (5,846 ) (2,697 ) (8,543 ) (6,606 ) (3,542 ) (10,148 ) Net investment in sales-type lease receivables 972,378 233,660 1,206,038 1,002,729 247,056 1,249,785 Loan receivables Loan receivables 375,590 41,137 416,727 399,193 41,604 440,797 Allowance for credit losses (8,863 ) (1,339 ) (10,202 ) (10,024 ) (1,518 ) (11,542 ) Net investment in loan receivables 366,727 39,798 406,525 389,169 40,086 429,255 Net investment in finance receivables $ 1,339,105 $ 273,458 $ 1,612,563 $ 1,391,898 $ 287,142 $ 1,679,040 Allowance for Credit Losses We estimate probable losses and provide an allowance for credit losses. Losses are based on historical loss experience, the nature and volume of our portfolios, adverse situations that may affect a client's ability to pay, prevailing economic conditions and our ability to manage the collateral. We continually evaluate the adequacy of the allowance for credit losses and make adjustments as necessary. The assumptions used in determining an estimate of credit losses are inherently subjective and actual results may differ significantly from estimated reserves. We establish credit approval limits based on the credit quality of the client and the type of equipment financed. Our policy is to discontinue revenue recognition for lease receivables that are more than 120 days past due and for unsecured loan receivables that are more than 90 days past due. We resume revenue recognition when the client's payments reduce the account aging to less than 60 days past due. Finance receivables deemed uncollectible are written off against the allowance after all collection efforts have been exhausted and management deems the account to be uncollectible. We believe that our finance receivable credit risk is low because of the geographic and industry diversification of our clients and small account balances for most of our clients. Activity in the allowance for credit losses for the six months ended June 30, 2016 and 2015 was as follows: Sales-type Lease Receivables Loan Receivables North America International North America International Total Balance at January 1, 2016 $ 6,735 $ 3,542 $ 9,896 $ 1,518 $ 21,691 Amounts charged to expense 1,895 186 2,765 390 5,236 Write-offs and other (2,784 ) (1,031 ) (3,798 ) (569 ) (8,182 ) Balance at June 30, 2016 $ 5,846 $ 2,697 $ 8,863 $ 1,339 $ 18,745 Sales-type Lease Receivables Loan Receivables North America International North America International Total Balance at January 1, 2015 $ 10,125 $ 5,024 $ 10,051 $ 1,519 $ 26,719 Amounts charged to expense 130 (447 ) 3,895 554 4,132 Write-offs and other (2,423 ) (924 ) (3,612 ) (354 ) (7,313 ) Balance at June 30, 2015 $ 7,832 $ 3,653 $ 10,334 $ 1,719 $ 23,538 Aging of Receivables The aging of gross finance receivables at June 30, 2016 and December 31, 2015 was as follows: June 30, 2016 Sales-type Lease Receivables Loan Receivables North America International North America International Total 1 - 90 days $ 1,072,727 $ 282,986 $ 370,080 $ 40,603 $ 1,766,396 > 90 days 39,981 5,417 5,510 534 51,442 Total $ 1,112,708 $ 288,403 $ 375,590 $ 41,137 $ 1,817,838 Past due amounts > 90 days Still accruing interest $ 16,996 $ 1,780 $ — $ — $ 18,776 Not accruing interest 22,985 3,637 5,510 534 32,666 Total $ 39,981 $ 5,417 $ 5,510 $ 534 $ 51,442 December 31, 2015 Sales-type Lease Receivables Loan Receivables North America International North America International Total 1 - 90 days $ 1,138,031 $ 298,772 $ 395,573 $ 41,117 $ 1,873,493 > 90 days 19,158 5,082 3,620 487 28,347 Total $ 1,157,189 $ 303,854 $ 399,193 $ 41,604 $ 1,901,840 Past due amounts > 90 days Still accruing interest $ 5,041 $ 1,617 $ — $ — $ 6,658 Not accruing interest 14,117 3,465 3,620 487 21,689 Total $ 19,158 $ 5,082 $ 3,620 $ 487 $ 28,347 Credit Quality The extension of credit and management of credit lines to new and existing clients uses a combination of an automated credit score, where available, and a detailed manual review of the client's financial condition and, when applicable, payment history. Once credit is granted, the payment performance of the client is managed through automated collections processes and is supplemented with direct follow up should an account become delinquent. We have robust automated collections and extensive portfolio management processes. The portfolio management processes ensure that our global strategy is executed, collection resources are allocated appropriately and enhanced tools and processes are implemented as needed. We use a third party to score the majority of the North America portfolio on a quarterly basis using a commercial credit score. We do not use a third party to score our International portfolio because the cost to do so is prohibitive, given that it is a localized process and there is no single credit score model that covers all countries. The table below shows the North America portfolio at June 30, 2016 and December 31, 2015 by relative risk class (low, medium, high) based on the relative scores of the accounts within each class. The relative scores are determined based on a number of factors, including the company type, ownership structure, payment history and financial information. A fourth class is shown for accounts that are not scored. Absence of a score is not indicative of the credit quality of the account. The degree of risk, as defined by the third party, refers to the relative risk that an account in the next 12 month period may become delinquent. • Low risk accounts are companies with very good credit scores and are considered to approximate the top 30% of all commercial borrowers. • Medium risk accounts are companies with average to good credit scores and are considered to approximate the middle 40% of all commercial borrowers. • High risk accounts are companies with poor credit scores, are delinquent or are at risk of becoming delinquent and are considered to approximate the bottom 30% of all commercial borrowers. June 30, December 31, Sales-type lease receivables Low $ 878,526 $ 886,198 Medium 192,616 192,645 High 21,171 37,573 Not Scored 20,395 40,773 Total $ 1,112,708 $ 1,157,189 Loan receivables Low $ 278,787 $ 295,725 Medium 76,479 85,671 High 7,011 10,810 Not Scored 13,313 6,987 Total $ 375,590 $ 399,193 |