Finance Assets and Lessor Operating Leases | Finance Assets and Lessor Operating Leases Finance Assets Finance receivables are comprised of sales-type lease receivables and unsecured revolving loan receivables. Sales-type lease receivables are generally due in installments over periods ranging from three Finance receivables consisted of the following: September 30, 2021 December 31, 2020 North America International Total North America International Total Sales-type lease receivables Gross finance receivables $ 960,290 $ 186,979 $ 1,147,269 $ 994,985 $ 211,944 $ 1,206,929 Unguaranteed residual values 37,827 11,101 48,928 36,405 12,140 48,545 Unearned income (251,451) (57,565) (309,016) (275,359) (61,686) (337,045) Allowance for credit losses (22,321) (3,977) (26,298) (22,917) (6,006) (28,923) Net investment in sales-type lease receivables 724,345 136,538 860,883 733,114 156,392 889,506 Loan receivables Loan receivables 259,653 22,410 282,063 268,690 22,092 290,782 Allowance for credit losses (3,373) (236) (3,609) (6,484) (462) (6,946) Net investment in loan receivables 256,280 22,174 278,454 262,206 21,630 283,836 Net investment in finance receivables $ 980,625 $ 158,712 $ 1,139,337 $ 995,320 $ 178,022 $ 1,173,342 Maturities of gross sales-type lease receivables and gross loan receivables at September 30, 2021 were as follows: Sales-type Lease Receivables Loan Receivables North America International Total North America International Total Remaining for year ending December 31, 2021 $ 104,087 $ 16,956 $ 121,043 $ 205,035 $ 22,410 $ 227,445 Year ending December 31, 2022 353,220 70,368 423,588 20,692 — 20,692 Year ending December 31, 2023 253,168 48,930 302,098 14,616 — 14,616 Year ending December 31, 2024 154,417 29,172 183,589 11,998 — 11,998 Year ending December 31, 2025 76,001 15,305 91,306 6,429 — 6,429 Thereafter 19,397 6,248 25,645 883 — 883 Total $ 960,290 $ 186,979 $ 1,147,269 $ 259,653 $ 22,410 $ 282,063 Aging of Receivables The aging of gross finance receivables was as follows: September 30, 2021 Sales-type Lease Receivables Loan Receivables North International North International Total Past due amounts 0 - 90 days $ 955,731 $ 184,616 $ 255,365 $ 22,311 $ 1,418,023 Past due amounts > 90 days 4,559 2,363 4,288 99 11,309 Total $ 960,290 $ 186,979 $ 259,653 $ 22,410 $ 1,429,332 Past due amounts > 90 days Still accruing interest $ 2,046 $ 872 $ — $ — $ 2,918 Not accruing interest 2,513 1,491 4,288 99 8,391 Total $ 4,559 $ 2,363 $ 4,288 $ 99 $ 11,309 December 31, 2020 Sales-type Lease Receivables Loan Receivables North International North International Total Past due amounts 0 - 90 days $ 972,266 $ 208,968 $ 264,484 $ 21,932 $ 1,467,650 Past due amounts > 90 days 22,719 2,976 4,206 160 30,061 Total $ 994,985 $ 211,944 $ 268,690 $ 22,092 $ 1,497,711 Past due amounts > 90 days Still accruing interest $ 5,128 $ 463 $ 1,797 $ 59 $ 7,447 Not accruing interest 17,591 2,513 2,409 101 22,614 Total $ 22,719 $ 2,976 $ 4,206 $ 160 $ 30,061 Allowance for Credit Losses We estimate an allowance for credit losses based on historical loss experience, the nature of our portfolios, adverse situations that may affect a client's ability to pay, current conditions, management forecasts and independent economic forecasts. Credit losses are estimated at the portfolio level based on asset type and geographic market. Historical loss experience is based on actual loss rates over the average term of the asset of five years for sales-type lease receivables and three years for loan receivables (including accrued interest). The assumptions used in determining an estimate of credit losses are inherently subjective and actual results may differ significantly from estimated reserves. We establish credit approval limits based on the credit quality of the client and the type of equipment financed. Our policy is to discontinue revenue recognition for lease receivables that are more than 120 days past due and for loan receivables that are more than 90 days past due. We resume revenue recognition when the client's payments reduce the account aging to less than 60 days past due. Finance receivables deemed uncollectible are written off against the allowance after all collection efforts have been exhausted and management deems the account to be uncollectible. However, we believe that our credit risk is low because of the geographic and industry diversification of our clients and small account balances for most of our clients. Activity in the allowance for credit losses for finance receivables was as follows: Sales-type Lease Receivables Loan Receivables North International North International Total Balance at January 1, 2021 $ 22,917 $ 6,006 $ 6,484 $ 462 $ 35,869 Amounts charged to expense 1,959 (1,019) (979) 33 (6) Write-offs (4,816) (773) (4,748) (251) (10,588) Recoveries 2,256 (16) 2,615 3 4,858 Other 5 (221) 1 (11) (226) Balance at September 30, 2021 $ 22,321 $ 3,977 $ 3,373 $ 236 $ 29,907 Sales-type Lease Receivables Loan Receivables North International North International Total Balance at December 31, 2019 $ 10,920 $ 2,085 $ 5,906 $ 740 $ 19,651 Cumulative effect of accounting change 9,271 1,750 (1,116) (402) 9,503 Amounts charged to expense 10,009 1,314 6,792 429 18,544 Write-offs (5,950) (548) (7,370) (343) (14,211) Recoveries 1,488 91 2,399 1 3,979 Other 148 210 181 63 602 Balance at September 30, 2020 $ 25,886 $ 4,902 $ 6,792 $ 488 $ 38,068 Credit Quality The extension of credit and management of credit lines to new and existing clients uses a combination of a client's credit score, where available, and a detailed manual review of their financial condition and payment history or an automated process for certain small dollar applications. Once credit is granted, the payment performance of the client is managed through automated collections processes and is supplemented with direct follow up should an account become delinquent. We have robust automated collections and extensive portfolio management processes to ensure that our global strategy is executed, collection resources are allocated appropriately and enhanced tools and processes are implemented as needed. We use a third party to score the majority of the North America portfolio on a quarterly basis using a proprietary commercial credit score. The relative scores are determined based on a number of factors, including financial information, payment history, company type and ownership structure. We stratify the third party's credit scores of our clients into low, medium and high-risk accounts. Due to timing and other issues, our entire portfolio may not be scored at period end. We report these amounts as "Not Scored"; however, absence of a score is not indicative of the credit quality of the account. The third-party credit score is used to predict the payment behaviors of our clients and the probability that an account will become greater than 90 days past due during the subsequent 12-month period. • Low risk accounts are companies with very good credit scores and a predicted delinquency rate of less than 5%. • Medium risk accounts are companies with average to good credit scores and a predicted delinquency rate between 5% and 10%. • High risk accounts are companies with poor credit scores, are delinquent or are at risk of becoming delinquent. The predicted delinquency rate would be greater than 10%. We do not use a third party to score our International portfolio because the cost to do so is prohibitive as there is no single credit score model that covers all countries. Accordingly, the entire International portfolio is reported in the Not Scored category. Approximately 80% of credit applications are approved or denied through the automated review process. All other credit applications are manually reviewed by obtaining client financial information, credit reports and other available financial information. The table below shows the gross sales-type lease receivable and loan receivable balances by relative risk class and year of origination based on the relative scores of the accounts within each class as of September 30, 2021 and December 31, 2020. September 30, 2021 Sales Type Lease Receivables Loan Receivables Total 2021 2020 2019 2018 2017 Prior Low $ 211,706 $ 206,401 $ 174,389 $ 111,650 $ 44,059 $ 17,317 $ 194,859 $ 960,381 Medium 35,526 38,343 36,921 22,257 10,355 5,551 49,385 198,338 High 4,169 5,335 4,744 3,013 1,050 830 5,265 24,406 Not Scored 65,099 56,985 51,426 27,735 10,079 2,329 32,554 246,207 Total $ 316,500 $ 307,064 $ 267,480 $ 164,655 $ 65,543 $ 26,027 $ 282,063 $ 1,429,332 December 31, 2020 Sales Type Lease Receivables Loan Receivables Total 2020 2019 2018 2017 2016 Prior Low $ 256,573 $ 228,344 $ 165,244 $ 87,346 $ 30,518 $ 12,249 $ 192,971 $ 973,245 Medium 50,785 49,946 37,168 21,388 6,470 2,375 61,625 229,757 High 6,182 5,396 3,782 1,974 1,051 143 4,518 23,046 Not Scored 80,854 77,362 48,704 24,291 7,813 971 31,668 271,663 Total $ 394,394 $ 361,048 $ 254,898 $ 134,999 $ 45,852 $ 15,738 $ 290,782 $ 1,497,711 Lease Income Lease income from sales-type leases was as follows: Three Months Ended September 30, Nine Months Ended September 30, 2021 2020 2021 2020 Profit recognized at commencement (1) $ 28,394 $ 29,169 $ 92,756 $ 80,348 Interest income 45,806 50,961 142,072 157,044 Total lease income from sales-type leases $ 74,200 $ 80,130 $ 234,828 $ 237,392 (1) Lease contracts do not include variable lease payments. The disclosure of total lease income from sales-type leases for the three and nine months ended September 30, 2020 has been revised from $63 million to $80 million and from $182 million to $237 million, respectively. The revision did not have any impact on our Condensed Consolidated Statements of Operations. Lessor Operating Leases We also lease mailing equipment under operating leases with terms of one Remaining for year ending December 31, 2021 $ 10,624 Year ending December 31, 2022 28,138 Year ending December 31, 2023 21,658 Year ending December 31, 2024 6,395 Year ending December 31, 2025 2,221 Thereafter 320 Total $ 69,356 |