LOANS AND ALLOWANCE FOR CREDIT LOSSES | =640 3,185,795 11.9 % 3,018,902 11.8 % Total $ 26,849,278 100.0 % $ 25,669,232 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) Credit scores updated quarterly. (3) RICs and auto loans include $1.3 billion and $905.7 million of LHFS at March 31, 2016 and December 31, 2015 that do not have an allowance. Consumer Lending Asset Quality Indicators-FICO ® and Loan-to-Value ("LTV") For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge-off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home Price Index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential mortgage and home equity financing receivables by LTV and FICO ® range are summarized as follows: Residential Mortgages (1)(3) March 31, 2016 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (2) $ 434,206 $ 13,447 $ 1,273 $ — $ — $ — $ — $ 448,926 <600 124 221,524 61,470 26,279 19,021 9,100 10,509 348,027 600-639 53 150,320 40,977 22,786 13,105 4,091 6,845 238,177 640-679 66 257,146 97,181 39,952 39,929 8,262 10,465 453,001 680-719 84 464,194 167,379 62,961 48,935 7,942 18,479 769,974 720-759 108 673,413 336,181 65,824 54,597 10,846 19,882 1,160,851 >=760 345 2,061,656 750,250 111,211 57,432 18,473 20,795 3,020,162 Grand Total $ 434,986 $ 3,841,700 $ 1,454,711 $ 329,013 $ 233,019 $ 58,714 $ 86,975 $ 6,439,118 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO ® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO ® score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and combined LTV ("CLTV") for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) March 31, 2016 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (1) $ 189,921 $ 553 $ 919 $ — $ — $ 191,393 <600 10,979 150,526 75,867 21,222 20,745 279,339 600-639 8,447 138,913 83,320 20,173 12,142 262,995 640-679 11,587 252,008 175,327 31,474 25,246 495,642 680-719 11,691 430,595 322,550 55,127 30,885 850,848 720-759 10,456 613,886 428,576 62,879 39,619 1,155,416 >=760 28,449 1,616,776 1,023,547 130,401 69,038 2,868,211 Grand Total $ 271,530 $ 3,203,257 $ 2,110,106 $ 321,276 $ 197,675 $ 6,103,844 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO ® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO ® score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Residential Mortgages (1)(3) December 31, 2015 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (2) $ 461,839 $ 12,250 $ 2,769 $ — $ — $ — $ — $ 476,858 <600 128 226,185 69,698 30,491 18,279 8,441 9,602 362,824 600-639 1 158,290 43,002 23,281 15,585 5,238 7,579 252,976 640-679 230 252,727 81,552 35,001 29,125 9,101 12,034 419,770 680-719 19 462,180 183,568 62,670 51,659 9,194 22,770 792,060 720-759 339 681,473 341,934 72,729 55,461 11,024 20,982 1,183,942 >=760 84 2,049,268 717,671 112,721 57,385 21,580 20,616 2,979,325 Grand Total $ 462,640 $ 3,842,373 $ 1,440,194 $ 336,893 $ 227,494 $ 64,578 $ 93,583 $ 6,467,755 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO® score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Home Equity Loans and Lines of Credit (1) December 31, 2015 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (1) $ 188,060 $ 390 $ 305 $ — $ — $ 188,755 <600 11,110 155,306 79,389 22,373 22,261 290,439 600-639 8,871 140,277 83,548 20,766 12,525 265,987 640-679 12,534 254,481 174,223 32,925 26,565 500,728 680-719 14,273 431,818 317,260 56,589 31,722 851,662 720-759 12,673 614,748 425,744 63,840 39,981 1,156,986 >=760 34,579 1,644,168 1,007,561 135,571 70,477 2,892,356 Grand Total $ 282,100 $ 3,241,188 $ 2,088,030 $ 332,064 $ 203,531 $ 6,146,913 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO ® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO ® score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. TDR Loans The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated: March 31, 2016 December 31, 2015 (in thousands) Performing $ 4,192,307 $ 3,807,751 Non-performing 510,677 603,496 Total $ 4,702,984 $ 4,411,247 Commercial Loan TDRs All of the Company’s commercial loan modifications are based on the circumstances of the individual customer, including specific customers' complete relationships with the Company. Loan terms are modified to meet each borrower’s specific circumstances at a point in time and may allow for modifications such as term extensions, interest rate reductions, etc. Modifications for commercial loan TDRs generally, although not always, result in bifurcation of the original loan into A and B notes. The A note is restructured to allow for upgraded risk rating and return to accrual status after a sustained period of payment performance has been achieved (typically six months for monthly payment schedules). The B note, if any, is structured as a deficiency note; the balance is charged off but the debt is usually not forgiven. Commercial TDRs are generally placed on non-accrual status until the Company believes repayment under the revised terms is reasonably assured and a sustained period of repayment performance has been achieved (typically six months for a monthly amortizing loan). As TDRs, they will be subject to analysis for specific reserves by either calculating the present value " id="sjs-B4" xml:space="preserve"> LOANS AND ALLOWANCE FOR CREDIT LOSSES Overall The Company's loans are reported at their outstanding principal balances net of any unearned income, cumulative charge-offs, unamortized deferred fees and costs on originated loans and unamortized premiums or discounts on purchased loans. The Company maintains an ACL to provide for losses inherent in its portfolios. Certain loans are pledged as collateral for borrowings, securitizations, or special purpose entities ("SPEs"). These loans totaled $54.7 billion at March 31, 2016 and $59.4 billion at December 31, 2015 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Loans that the Company intends to sell are classified as loans held-for-sale ("LHFS"). The LHFS portfolio balance at March 31, 2016 was $2.5 billion , compared to $3.2 billion at December 31, 2015 . LHFS in the residential mortgage portfolio are reported at fair value. All other LHFS are accounted for at the lower of cost or fair value. For a discussion on the valuation of LHFS at fair value, see Note 16 to the Condensed Consolidated Financial Statements . During the third quarter of 2015, the Company determined that it no longer intended to hold certain personal lending assets at SC for investment. The Company adjusted the ACL associated with SC's personal loan portfolio to value the portfolio at the lower of cost or market, and the adjusted credit loss allowance was released through the provision for credit losses; reflected as a charge-off against the credit loss allowance. Future loan originations and purchases under SC’s personal lending platform will also be classified as held for sale. As of March 31, 2016 , the value of the personal unsecured held-for-sale portfolio was $1.0 billion . On February 1, 2016 , SC completed the sale of assets from the personal unsecured held-for-sale portfolio to a third party for an immaterial gain to unpaid principal balance. The balance of the loans associated with this sale was $869.4 million . Interest income on loans is accrued based on the contractual interest rate and the principal amount outstanding, except for those loans classified as non-accrual. At March 31, 2016 and December 31, 2015 , accrued interest receivable on the Company's loans was $501.5 million and $531.2 million , respectively. Loan and Lease Portfolio Composition The following table presents the composition of the gross loans and leases held-for-investment by type of loan and by fixed and variable rates at the dates indicated: March 31, 2016 December 31, 2015 Amount Percent Amount Percent (dollars in thousands) Commercial loans held-for-investment: Commercial real estate loans $ 9,315,291 11.5 % $ 8,722,917 11.0 % Commercial and industrial loans 20,334,247 25.0 % 19,785,446 24.9 % Multifamily loans 9,330,482 11.5 % 9,438,463 11.9 % Other commercial (2) 2,739,515 3.4 % 2,676,506 3.4 % Total commercial loans held-for-investment 41,719,535 51.4 % 40,623,332 51.2 % Consumer loans secured by real estate: Residential mortgages 6,219,967 7.7 % 6,230,995 7.8 % Home equity loans and lines of credit 6,103,844 7.5 % 6,146,913 7.7 % Total consumer loans secured by real estate 12,323,811 15.2 % 12,377,908 15.5 % Consumer loans not secured by real estate: Retail installment contracts and auto loans 25,503,907 31.3 % 24,763,523 31.2 % Personal unsecured loans 693,328 0.9 % 685,467 0.9 % Other consumer (3) 973,026 1.2 % 1,032,580 1.2 % Total consumer loans 39,494,072 48.6 % 38,859,478 48.8 % Total loans held-for-investment (1) $ 81,213,607 100.0 % $ 79,482,810 100.0 % Total loans held-for-investment: Fixed rate $ 47,536,075 58.5 % $ 46,833,363 58.9 % Variable rate 33,677,532 41.5 % 32,649,447 41.1 % Total loans held-for-investment (1) $ 81,213,607 100.0 % $ 79,482,810 100.0 % (1) Total loans held-for-investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $361.5 million and $131.2 million as of March 31, 2016 and December 31, 2015 , respectively. (2) Other commercial primarily includes commercial equipment vehicle funding ("CEVF") leveraged leases and loans. (3) Other consumer primarily includes recreational vehicles ("RV") and marine loans. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Portfolio segments and classes GAAP requires that entities disclose information about the credit quality of their financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes an alternate categorization, compared to the financial statement categorization of loans, to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments. The commercial segmentation reflects line of business distinctions. The three commercial real estate lines of business distinctions include “Corporate banking,” which includes commercial and industrial owner-occupied real estate, “Middle market real estate,” which represents the portfolio of specialized lending for investment real estate, including financing for continuing care retirement communities and “Santander real estate capital”, which is the commercial real estate portfolio of the specialized lending group. "Commercial and industrial" includes non-real estate-related commercial and industrial loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” primarily represents the CEVF business. The following table reconciles the Company's recorded investment classified by its major portfolio classifications to its commercial loan classifications utilized in its determination of the allowance for loan and lease losses ("ALLL") and other credit quality disclosures at March 31, 2016 and December 31, 2015 , respectively: Commercial Portfolio Segment (2) Major Loan Classifications (1) March 31, 2016 December 31, 2015 (in thousands) Commercial loans held for investment: Commercial real estate: Corporate Banking $ 2,959,176 $ 2,949,089 Middle Market Real Estate 4,855,085 4,223,359 Santander Real Estate Capital 1,501,030 1,550,469 Total commercial real estate 9,315,291 8,722,917 Commercial and industrial (3) 20,334,247 19,785,446 Multifamily 9,330,482 9,438,463 Other commercial 2,739,515 2,676,506 Total commercial loans held-for-investment $ 41,719,535 $ 40,623,332 (1) These represent the Company's loan categories based on the Securities and Exchange Commission (the "SEC's") Regulation S-X, Article 9. (2) These represent the Company's loan classes used to determine its ALLL. (3) Commercial and industrial loans had no LHFS at March 31, 2016 and excluded $86.4 million of LHFS at December 31, 2015 . The Company's portfolio segments are substantially the same as its financial statement categorization of loans for the consumer loan populations. “Residential mortgages” includes mortgages on residential property including single family and 1-4 family units. "Home equity loans and lines of credit” include all organic home equity contracts and purchased home equity portfolios. "RIC and auto loans" includes the Company's direct automobile loan portfolios, but excludes RV and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts as well as indirect auto loans. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Portfolio Segment (2) Major Loan Classifications (1) March 31, 2016 December 31, 2015 (in thousands) Consumer loans secured by real estate: Residential mortgages (3) $ 6,219,967 $ 6,230,995 Home equity loans and lines of credit 6,103,844 6,146,913 Total consumer loans secured by real estate 12,323,811 12,377,908 Consumer loans not secured by real estate: Retail installment contracts and auto loans (4) 25,503,907 24,763,523 Personal unsecured loans (5) 693,328 685,467 Other consumer 973,026 1,032,580 Total consumer loans held-for-investment $ 39,494,072 $ 38,859,478 (1) These represent the Company's loan categories based on the SEC's Regulation S-X, Article 9. (2) These represent the Company's loan classes used to determine its ALLL. (3) Residential mortgages exclude $219.2 million and $236.8 million of LHFS at March 31, 2016 and December 31, 2015 , respectively. (4) RIC and auto loans exclude $1.3 billion and $905.7 million of LHFS at March 31, 2016 and December 31, 2015 , respectively. (5) Personal unsecured loans exclude $978.8 million and $2.0 billion of LHFS at March 31, 2016 and December 31, 2015 , respectively. ACL Rollforward by Portfolio Segment The activity in the ACL by portfolio segment for the three-month periods ended March 31, 2016 and 2015 was as follows: Three-Month Period Ended March 31, 2016 Commercial Consumer Unallocated Total (in thousands) Allowance for loan and lease losses, beginning of period $ 433,514 $ 2,724,917 $ 45,328 $ 3,203,759 Provision for loan and lease losses 107,210 788,618 — 895,828 Charge-offs (39,973 ) (1,157,627 ) — (1,197,600 ) Recoveries 25,414 606,539 — 631,953 Charge-offs, net of recoveries (14,559 ) (551,088 ) — (565,647 ) Allowance for loan and lease losses, end of period $ 526,165 $ 2,962,447 $ 45,328 $ 3,533,940 Reserve for unfunded lending commitments, beginning of period $ 147,397 $ — $ — $ 147,397 Provision for unfunded lending commitments 24,611 — — 24,611 Loss on unfunded lending commitments — — — — Reserve for unfunded lending commitments, end of period 172,008 — — 172,008 Total allowance for credit losses, end of period $ 698,173 $ 2,962,447 $ 45,328 $ 3,705,948 Ending balance, individually evaluated for impairment (1) $ 129,304 $ 968,862 $ — $ 1,098,166 Ending balance, collectively evaluated for impairment 396,861 1,993,585 45,328 2,435,774 Financing receivables: Ending balance $ 41,719,535 $ 42,037,413 $ — $ 83,756,948 Ending balance, evaluated under the fair value option or lower of cost or fair value — 2,910,653 — 2,910,653 Ending balance, individually evaluated for impairment (1) 638,728 4,353,429 — 4,992,157 Ending balance, collectively evaluated for impairment 41,080,807 34,773,331 — 75,854,138 (1) Consists of loans in TDR status NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Three-Month Period Ended March 31, 2015 (As Restated) Commercial Consumer Unallocated Total (in thousands) Allowance for loan and lease losses, beginning of period $ 386,837 $ 1,330,782 $ 33,024 $ 1,750,643 Provision for loan and lease losses 24,908 986,030 38,275 1,049,213 Other (1) — (27,117 ) — (27,117 ) Charge-offs (19,310 ) (962,668 ) — (981,978 ) Recoveries 5,999 504,478 — 510,477 Charge-offs, net of recoveries (13,311 ) (458,190 ) — (471,501 ) Allowance for loan and lease losses, end of period $ 398,434 $ 1,831,505 $ 71,299 $ 2,301,238 Reserve for unfunded lending commitments, beginning of period $ 132,641 $ — $ — $ 132,641 Provision for unfunded lending commitments (5,000 ) — — (5,000 ) Loss on unfunded lending commitments — — — — Reserve for unfunded lending commitments, end of period 127,641 — — 127,641 Total allowance for credit losses, end of period $ 526,075 $ 1,831,505 $ 71,299 $ 2,428,879 Ending balance, individually evaluated for impairment (2) $ 79,032 $ 258,114 $ — $ 337,146 Ending balance, collectively evaluated for impairment 319,402 1,573,391 71,299 1,964,092 Financing receivables: Ending balance $ 38,334,686 $ 41,540,168 $ — $ 79,874,854 Ending balance, evaluated under the fair value option or lower of cost or fair value (1) 44,325 1,993,667 — 2,037,992 Ending balance, individually evaluated for impairment (2) 476,861 2,875,373 — 3,352,234 Ending balance, collectively evaluated for impairment 37,813,500 36,671,128 — 74,484,628 (1) The "Other" amount represents the impact on the ALLL in connection with SC classifying approximately $1.0 billion of RICs as held-for-sale during the first quarter of 2015. (2) Consists of loans in TDR status. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Non-accrual loans by Class of Financing Receivable The recorded investment in non-accrual loans disaggregated by class of financing receivables and other non-performing assets is summarized as follows: March 31, 2016 December 31, 2015 (in thousands) Non-accrual loans: Commercial: Commercial real estate: Corporate banking $ 86,397 $ 71,979 Middle market commercial real estate 69,249 37,745 Santander real estate capital 2,754 3,454 Commercial and industrial 249,610 85,928 Multifamily 4,855 9,162 Other commercial 2,959 2,982 Total commercial loans 415,824 211,250 Consumer: Residential mortgages 168,212 173,780 Home equity loans and lines of credit 123,883 127,171 Retail installment contracts and auto loans 798,401 1,104,986 Personal unsecured loans 400 895 Other consumer 15,379 22,072 Total consumer loans 1,106,275 1,428,904 Total non-accrual loans 1,522,099 1,640,154 Other real estate owned ("OREO") 36,981 38,959 Repossessed vehicles 188,744 172,375 Foreclosed and other repossessed assets 1,821 374 Total OREO and other repossessed assets 227,546 211,708 Total non-performing assets $ 1,749,645 $ 1,851,862 NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Age Analysis of Past Due Loans For reporting of past due loans, a payment of 90% or more of the amount due will be considered to meet the contractual requirements. For the majority of RICs, the Company considers 50% of a single payment due sufficient to qualify as a payment for past due classification purposes. The Company aggregates partial payments in determination of whether a full payment has been missed in computing past due status. The age of recorded investments in past due loans and accruing loans greater than 90 days past due disaggregated by class of financing receivables is summarized as follows: As of March 31, 2016 30-89 Greater Total Current Total (1) Recorded Investment (in thousands) Commercial: Commercial real estate: Corporate banking $ 18,862 $ 31,754 $ 50,616 $ 2,908,560 $ 2,959,176 $ — Middle market commercial real estate 39,964 18,014 57,978 4,797,107 4,855,085 — Santander real estate capital 10,240 — 10,240 1,490,790 1,501,030 — Commercial and industrial 54,972 38,454 93,426 20,240,821 20,334,247 — Multifamily 2,117 284 2,401 9,328,081 9,330,482 — Other commercial 7,185 982 8,167 2,731,348 2,739,515 — Consumer: Residential mortgages 122,560 138,503 261,063 6,178,055 6,439,118 — Home equity loans and lines of credit 28,548 77,532 106,080 5,997,764 6,103,844 — Retail installment contracts and auto loans 2,647,084 221,024 2,868,108 23,981,170 26,849,278 — Personal unsecured loans 79,949 77,102 157,051 1,515,096 1,672,147 72,878 Other consumer 30,146 24,834 54,980 918,046 973,026 — Total $ 3,041,627 $ 628,483 $ 3,670,110 $ 80,086,838 $ 83,756,948 $ 72,878 (1) Financing receivables include LHFS. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) As of December 31, 2015 30-89 Greater Total Current Total (1) Recorded (in thousands) Commercial: Commercial real estate: Corporate banking $ 18,085 $ 30,000 $ 48,085 $ 2,901,004 $ 2,949,089 $ — Middle market commercial real estate 575 21,063 21,638 4,201,721 4,223,359 — Santander real estate capital — 654 654 1,549,815 1,550,469 — Commercial and industrial 31,488 44,101 75,589 19,796,256 19,871,845 — Multifamily 2,951 4,537 7,488 9,430,975 9,438,463 — Other commercial 3,968 2,079 6,047 2,670,459 2,676,506 — Consumer: Residential mortgages 140,323 142,510 282,833 6,184,922 6,467,755 — Home equity loans and lines of credit 28,166 79,715 107,881 6,039,032 6,146,913 — Retail installment contracts and auto loans 3,354,728 317,008 3,671,736 21,997,496 25,669,232 — Personal unsecured loans 78,741 83,686 162,427 2,485,934 2,648,361 79,346 Other consumer 38,418 32,228 70,646 961,934 1,032,580 — Total $ 3,697,443 $ 757,581 $ 4,455,024 $ 78,219,548 $ 82,674,572 $ 79,346 (1) Financing receivables include LHFS. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Impaired Loans by Class of Financing Receivable Impaired loans are generally defined as all TDRs plus commercial non-accrual loans in excess of $1.0 million . Impaired loans disaggregated by class of financing receivables are summarized as follows: March 31, 2016 Recorded Investment (1) Unpaid Related Average (in thousands) With no related allowance recorded: Commercial: Commercial real estate: Corporate banking $ 34,657 $ 37,396 $ — $ 37,750 Middle market commercial real estate 77,307 122,255 — 77,816 Santander real estate capital 2,754 2,754 — 2,785 Commercial and industrial 5,360 6,636 — 4,498 Multifamily 13,525 14,537 — 11,496 Other commercial 193 193 — 216 Consumer: Residential mortgages 68,860 68,860 — 47,834 Home equity loans and lines of credit 52,211 52,211 — 41,646 Retail installment contracts and auto loans 76,371 96,361 — 81,755 Personal unsecured loans (2) 19,775 19,775 — 16,320 Other consumer 6,508 6,508 — 4,359 With an allowance recorded: Commercial: Commercial real estate: Corporate banking 41,908 43,172 7,814 36,642 Middle market commercial real estate 73,054 83,875 13,100 55,550 Santander real estate capital — — — 327 Commercial and industrial 310,467 315,312 108,047 211,959 Multifamily 4,285 4,290 233 4,969 Other commercial 624 1,077 110 1,920 Consumer: Residential mortgages 131,665 159,330 25,157 151,965 Home equity loans and lines of credit 51,512 66,348 4,242 61,680 Retail installment contracts and auto loans 4,026,246 4,354,771 936,010 3,908,401 Personal unsecured loans 1,607 2,838 421 1,723 Other consumer 14,567 18,996 3,032 16,615 Total: Commercial $ 564,134 $ 631,497 $ 129,304 $ 445,928 Consumer 4,449,322 4,845,998 968,862 4,332,298 Total $ 5,013,456 $ 5,477,495 $ 1,098,166 $ 4,778,226 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. (2) Includes LHFS. The Company recognized interest income, not including the impact of purchase accounting adjustments, of $176.5 million for the three-month period ended March 31, 2016 on approximately $4.2 billion of TDRs that were returned to performing status as of March 31, 2016 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) December 31, 2015 Recorded Investment (1) Unpaid Related Average (in thousands) With no related allowance recorded: Commercial: Commercial real estate: Corporate banking $ 40,843 $ 43,582 $ — $ 39,289 Middle market commercial real estate 78,325 123,495 — 103,059 Santander real estate capital 2,815 2,815 — 2,899 Commercial and industrial 3,635 5,046 — 5,780 Multifamily 9,467 10,488 — 15,980 Other commercial 239 239 — 164 Consumer: Residential mortgages 26,808 26,808 — 25,108 Home equity loans and lines of credit 31,080 31,080 — 29,155 Retail installment contracts and auto loans 87,138 110,575 — 937,131 Personal unsecured loans 12,865 12,865 — 6,729 Other consumer 2,210 2,210 — 3,905 With an allowance recorded: Commercial: Corporate banking 31,376 32,650 6,413 45,663 Middle market commercial real estate 38,046 43,745 5,624 49,072 Santander real estate capital 654 782 98 2,266 Commercial and industrial 113,451 142,308 38,416 88,818 Multifamily 5,653 5,658 443 5,816 Other commercial 3,216 4,465 749 2,574 Consumer: Residential mortgages 172,265 200,176 25,034 151,539 Home equity loans and lines of credit 71,847 86,355 3,757 65,990 Retail installment contracts and auto loans 3,790,551 4,133,121 815,226 1,923,700 Personal unsecured loans 1,839 2,226 430 9,158 Other consumer 18,663 23,790 3,225 17,479 Total: Commercial $ 327,720 $ 415,273 $ 51,743 $ 361,380 Consumer 4,215,266 4,629,206 847,672 3,169,894 Total $ 4,542,986 $ 5,044,479 $ 899,415 $ 3,531,274 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. The Company recognized interest income of $439.6 million for the year ended December 31, 2015 on approximately $3.8 billion of TDRs that were returned to performing status as of December 31, 2015 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Commercial Lending Asset Quality Indicators Commercial credit quality disaggregated by class of financing receivables is summarized according to standard regulatory classifications as follows: PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner. SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special Mention assets are not adversely classified. SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected. DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined. LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur. Commercial loan credit quality indicators by class of financing receivables are summarized as follows: Commercial Real Estate March 31, 2016 Corporate Middle Santander Commercial and industrial Multifamily Remaining Total (1) (in thousands) Regulatory Rating: Pass $ 2,675,140 $ 4,621,615 $ 1,401,131 $ 18,881,975 $ 9,094,426 $ 2,702,806 $ 39,377,093 Special Mention 80,161 80,253 71,246 587,511 169,933 12,441 1,001,545 Substandard 190,974 98,361 28,653 833,212 65,717 23,698 1,240,615 Doubtful 12,901 54,856 — 31,549 406 570 100,282 Total commercial loans $ 2,959,176 $ 4,855,085 $ 1,501,030 $ 20,334,247 $ 9,330,482 $ 2,739,515 $ 41,719,535 (1) Financing receivables include LHFS. Commercial Real Estate December 31, 2015 Corporate Middle Santander Commercial and industrial Multifamily Remaining Total (1) (in thousands) Regulatory Rating: Pass $ 2,627,159 $ 4,055,622 $ 1,363,031 $ 18,878,763 $ 9,114,466 $ 2,631,935 $ 38,670,976 Special Mention 99,090 29,621 144,597 492,127 249,165 28,686 1,043,286 Substandard 208,785 117,571 42,187 467,983 74,410 15,601 926,537 Doubtful 14,055 20,545 654 32,972 422 284 68,932 Total commercial loans $ 2,949,089 $ 4,223,359 $ 1,550,469 $ 19,871,845 $ 9,438,463 $ 2,676,506 $ 40,709,731 (1) Financing receivables include LHFS. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-Credit Score In early 2015 , the Company increased its origination volume of RICs to borrowers with limited credit bureau attributes, such as less than 36 months of history or less than four trade lines. For these borrowers, many of whom do not have a FICO ® score, other factors, such as the LexisNexis risk view score, LTV ratio, and payment-to-income ratio, are utilized to assign an internal credit score. Origination volume of these RICs was $944.0 million for the three-month period ended March 31, 2016 . The Company's credit loss allowance forecasting models are not calibrated for this higher concentration of RICs with limited bureau attributes and, accordingly, as of March 31, 2016 , the Company recorded a qualitative adjustment of $193.3 million , increasing the allowance ratio on individually acquired RICs by 0.7% of unpaid principal balance. This adjustment was necessary to increase the ACL for additional charge-offs expected on this portfolio, based on loss performance information available to date, which evidences higher losses in the first months after origination for these RICs in comparison to RICs with standard credit bureau attributes. Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score as follows: March 31, 2016 December 31, 2015 Credit Score Range (2) Retail installment contracts and auto loans (3) Percent Retail installment contracts and auto loans (3) Percent (dollars in thousands) No FICO ®(1) $ 4,676,147 17.4 % $ 4,932,840 19.2 % <600 14,425,278 53.7 % 13,436,588 52.3 % 600-639 4,562,058 17.0 % 4,280,902 16.7 % >=640 3,185,795 11.9 % 3,018,902 11.8 % Total $ 26,849,278 100.0 % $ 25,669,232 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) Credit scores updated quarterly. (3) RICs and auto loans include $1.3 billion and $905.7 million of LHFS at March 31, 2016 and December 31, 2015 that do not have an allowance. Consumer Lending Asset Quality Indicators-FICO ® and Loan-to-Value ("LTV") For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge-off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home Price Index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential mortgage and home equity financing receivables by LTV and FICO ® range are summarized as follows: Residential Mortgages (1)(3) March 31, 2016 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (2) $ 434,206 $ 13,447 $ 1,273 $ — $ — $ — $ — $ 448,926 <600 124 221,524 61,470 26,279 19,021 9,100 10,509 348,027 600-639 53 150,320 40,977 22,786 13,105 4,091 6,845 238,177 640-679 66 257,146 97,181 39,952 39,929 8,262 10,465 453,001 680-719 84 464,194 167,379 62,961 48,935 7,942 18,479 769,974 720-759 108 673,413 336,181 65,824 54,597 10,846 19,882 1,160,851 >=760 345 2,061,656 750,250 111,211 57,432 18,473 20,795 3,020,162 Grand Total $ 434,986 $ 3,841,700 $ 1,454,711 $ 329,013 $ 233,019 $ 58,714 $ 86,975 $ 6,439,118 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO ® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO ® score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and combined LTV ("CLTV") for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) March 31, 2016 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (1) $ 189,921 $ 553 $ 919 $ — $ — $ 191,393 <600 10,979 150,526 75,867 21,222 20,745 279,339 600-639 8,447 138,913 83,320 20,173 12,142 262,995 640-679 11,587 252,008 175,327 31,474 25,246 495,642 680-719 11,691 430,595 322,550 55,127 30,885 850,848 720-759 10,456 613,886 428,576 62,879 39,619 1,155,416 >=760 28,449 1,616,776 1,023,547 130,401 69,038 2,868,211 Grand Total $ 271,530 $ 3,203,257 $ 2,110,106 $ 321,276 $ 197,675 $ 6,103,844 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO ® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO ® score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Residential Mortgages (1)(3) December 31, 2015 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (2) $ 461,839 $ 12,250 $ 2,769 $ — $ — $ — $ — $ 476,858 <600 128 226,185 69,698 30,491 18,279 8,441 9,602 362,824 600-639 1 158,290 43,002 23,281 15,585 5,238 7,579 252,976 640-679 230 252,727 81,552 35,001 29,125 9,101 12,034 419,770 680-719 19 462,180 183,568 62,670 51,659 9,194 22,770 792,060 720-759 339 681,473 341,934 72,729 55,461 11,024 20,982 1,183,942 >=760 84 2,049,268 717,671 112,721 57,385 21,580 20,616 2,979,325 Grand Total $ 462,640 $ 3,842,373 $ 1,440,194 $ 336,893 $ 227,494 $ 64,578 $ 93,583 $ 6,467,755 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO® score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Home Equity Loans and Lines of Credit (1) December 31, 2015 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO ® Score (dollars in thousands) N/A (1) $ 188,060 $ 390 $ 305 $ — $ — $ 188,755 <600 11,110 155,306 79,389 22,373 22,261 290,439 600-639 8,871 140,277 83,548 20,766 12,525 265,987 640-679 12,534 254,481 174,223 32,925 26,565 500,728 680-719 14,273 431,818 317,260 56,589 31,722 851,662 720-759 12,673 614,748 425,744 63,840 39,981 1,156,986 >=760 34,579 1,644,168 1,007,561 135,571 70,477 2,892,356 Grand Total $ 282,100 $ 3,241,188 $ 2,088,030 $ 332,064 $ 203,531 $ 6,146,913 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO ® score primarily represent the unpaid principal balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO ® score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. TDR Loans The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated: March 31, 2016 December 31, 2015 (in thousands) Performing $ 4,192,307 $ 3,807,751 Non-performing 510,677 603,496 Total $ 4,702,984 $ 4,411,247 Commercial Loan TDRs All of the Company’s commercial loan modifications are based on the circumstances of the individual customer, including specific customers' complete relationships with the Company. Loan terms are modified to meet each borrower’s specific circumstances at a point in time and may allow for modifications such as term extensions, interest rate reductions, etc. Modifications for commercial loan TDRs generally, although not always, result in bifurcation of the original loan into A and B notes. The A note is restructured to allow for upgraded risk rating and return to accrual status after a sustained period of payment performance has been achieved (typically six months for monthly payment schedules). The B note, if any, is structured as a deficiency note; the balance is charged off but the debt is usually not forgiven. Commercial TDRs are generally placed on non-accrual status until the Company believes repayment under the revised terms is reasonably assured and a sustained period of repayment performance has been achieved (typically six months for a monthly amortizing loan). As TDRs, they will be subject to analysis for specific reserves by either calculating the present value |