LOANS AND ALLOWANCE FOR CREDIT LOSSES | =640 3,759,038 14.6 % 3,759,621 14.5 % Total $ 25,718,981 100.0 % $ 26,017,340 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) Credit scores updated quarterly. (3) RICs and auto loans include $620.2 million and $1.1 billion of LHFS at March 31, 2018 and December 31, 2017 , respectively, that do not have an allowance. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: Residential Mortgages (1)(3) March 31, 2018 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 266,671 $ 6,616 $ 1,208 $ — $ — $ — $ — $ 274,495 <600 13 223,009 54,447 33,835 21,303 2,609 1,422 336,638 600-639 44 155,786 41,930 34,643 32,438 1,229 6,283 272,353 640-679 34 319,185 97,132 89,991 90,856 2,446 2,502 602,146 680-719 95 579,125 254,807 138,197 163,235 3,436 9,669 1,148,564 720-759 173 1,004,260 573,335 188,949 195,187 4,819 7,740 1,974,463 >=760 563 3,148,412 1,106,980 290,938 200,107 8,371 11,046 4,766,417 Grand Total $ 267,593 $ 5,436,393 $ 2,129,839 $ 776,553 $ 703,126 $ 22,910 $ 38,662 $ 9,375,076 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and combined LTV ("CLTV") for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) March 31, 2018 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 190,747 $ 1,393 $ 478 $ — $ — $ 192,618 <600 7,436 195,852 69,172 19,838 7,444 299,742 600-639 4,896 150,132 56,266 7,613 6,090 224,997 640-679 4,793 279,728 123,431 17,573 10,114 435,639 680-719 6,921 506,113 245,154 21,419 16,864 796,471 720-759 7,073 719,337 325,201 31,454 14,985 1,098,050 >=760 14,169 1,881,952 746,823 64,040 34,181 2,741,165 Grand Total $ 236,035 $ 3,734,507 $ 1,566,525 $ 161,937 $ 89,678 $ 5,788,682 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential Mortgages (1)(3) December 31, 2017 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 372,116 $ 6,759 $ 1,214 $ — $ — $ — $ — $ 380,089 <600 21 220,737 55,108 35,617 23,834 2,505 6,020 343,842 600-639 45 155,920 42,420 35,009 34,331 2,696 6,259 276,680 640-679 37 320,248 94,601 90,708 86,740 3,011 2,641 597,986 680-719 98 554,058 236,602 136,980 147,754 3,955 10,317 1,089,764 720-759 92 952,532 480,900 178,876 183,527 4,760 8,600 1,809,287 >=760 588 3,019,514 1,066,919 263,541 187,713 8,418 12,594 4,559,287 Grand Total $ 372,997 $ 5,229,768 $ 1,977,764 $ 740,731 $ 663,899 $ 25,345 $ 46,431 $ 9,056,935 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) December 31, 2017 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 154,690 $ 536 $ 238 $ — $ — $ 155,464 <600 8,064 190,657 64,554 16,634 22,954 302,863 600-639 6,276 158,461 61,250 9,236 9,102 244,325 640-679 6,745 297,003 127,347 19,465 14,058 464,618 680-719 8,875 500,234 258,284 24,675 20,261 812,329 720-759 8,587 724,831 332,508 30,526 19,119 1,115,571 >=760 17,499 1,917,373 768,905 73,573 35,213 2,812,563 Grand Total $ 210,736 $ 3,789,095 $ 1,613,086 $ 174,109 $ 120,707 $ 5,907,733 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. TDR Loans The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated: (in thousands) March 31, 2018 December 31, 2017 Performing $ 5,811,401 $ 5,824,304 Non-performing 785,958 982,868 Total $ 6,597,359 $ 6,807,172 Commercial Loan TDRs All of the Company’s commercial loan modifications are based on the circumstances of the individual customer, including specific customers' complete relationships with the Company. Loan terms are modified to meet each borrower’s specific circumstances at a point in time and may allow for modifications such as term extensions and interest rate reductions. Modifications for commercial loan TDRs generally, although not always, result in bifurcation of the original loan into A and B notes. The A note is restructured to allow for upgraded risk rating and return to accrual status after a sustained period of payment performance has been achieved (typically six months for monthly payment schedules). The B note, if any, is structured as a deficiency note; the balance is charged off but the debt is usually not forgiven. Commercial TDRs are generally placed on non-accrual status until the Company believes repayment under the revised terms is reasonably assured and a sustained period of repayment performance has been achieved (typically six months for a monthly amortizing loan). TDRs are subject to analysis for specific reserves by either calculating the present value of expected future cash flows or, if collateral-dependent, calculating the fair value of the collateral less its estimated " id="sjs-B4" xml:space="preserve"> LOANS AND ALLOWANCE FOR CREDIT LOSSES Overall The Company's loans are reported at their outstanding principal balances net of any cumulative charge-offs, unamortized deferred fees and costs and unamortized premiums or discounts. The Company maintains an ACL to provide for losses inherent in its portfolios. Certain loans are pledged as collateral for borrowings, securitizations, or special purpose entities (“SPEs"). These loans totaled $47.3 billion at March 31, 2018 and $50.8 billion at December 31, 2017 . Loans that the Company intends to sell are classified as LHFS. The LHFS portfolio balance at March 31, 2018 was $2.0 billion , compared to $2.5 billion at December 31, 2017 . LHFS in the residential mortgage portfolio are reported at either estimated fair value (if the fair value option (the "FVO") is elected) or the lower of cost or fair value. For a discussion on the valuation of LHFS at fair value, see Note 14 to the Condensed Consolidated Financial Statements . Loans under SC’s personal lending platform have been classified as HFS and adjustments to lower of cost or market are recorded through Miscellaneous Income (Expense), net on the Condensed Consolidated Statements of Operations . As of March 31, 2018 , the carrying value of the personal unsecured HFS portfolio was $1.0 billion . Interest on loans is credited to income as it is earned. Loan origination fees and certain direct loan origination costs are deferred and recognized as adjustments to interest income in the Condensed Consolidated Statements of Operations over the contractual life of the loan utilizing the interest method. Loan origination costs and fees and premiums and discounts on RICs are deferred and recognized in interest income over their estimated lives using estimated prepayment speeds, which are updated on a monthly basis. At March 31, 2018 and December 31, 2017 , accrued interest receivable on the Company's loans was $450.0 million and $515.9 million , respectively. During the quarter ended March 31, 2018 , the Company sold substantially all of its mortgage warehouse facilities, which had a book value of $499.2 million for net proceeds of $515.8 million . The $16.7 million gain on sale is recognized within Miscellaneous income, net on the Condensed Consolidated Statements of Operations. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Loan and Lease Portfolio Composition The following presents the composition of the gross loans and leases HFI by portfolio and by rate type: March 31, 2018 December 31, 2017 (dollars in thousands) Amount Percent Amount Percent Commercial LHFI: Commercial real estate ("CRE") loans $ 9,072,529 11.3 % $ 9,279,225 11.5 % Commercial and industrial loans 13,712,573 17.1 % 14,438,311 17.9 % Multifamily loans 8,081,924 10.1 % 8,274,435 10.1 % Other commercial (2) 7,337,433 9.2 % 7,174,739 8.9 % Total commercial LHFI 38,204,459 47.7 % 39,166,710 48.4 % Consumer loans secured by real estate: Residential mortgages 9,198,059 11.5 % 8,846,765 11.0 % Home equity loans and lines of credit 5,788,682 7.2 % 5,907,733 7.3 % Total consumer loans secured by real estate 14,986,741 18.7 % 14,754,498 18.3 % Consumer loans not secured by real estate: RICs and auto loans - originated 23,583,727 29.4 % 23,081,424 28.6 % RICs and auto loans - purchased 1,515,086 1.9 % 1,834,868 2.3 % Personal unsecured loans 1,261,238 1.6 % 1,285,677 1.6 % Other consumer (3) 567,077 0.7 % 617,675 0.8 % Total consumer loans 41,913,869 52.3 % 41,574,142 51.6 % Total LHFI (1) $ 80,118,328 100.0 % $ 80,740,852 100.0 % Total LHFI: Fixed rate $ 51,066,020 63.7 % $ 50,653,790 62.7 % Variable rate 29,052,308 36.3 % 30,087,062 37.3 % Total LHFI (1) $ 80,118,328 100.0 % $ 80,740,852 100.0 % (1) Total LHFI includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $1.4 billion and $1.3 billion as of March 31, 2018 and December 31, 2017 , respectively. (2) Other commercial includes commercial equipment vehicle financing ("CEVF") leveraged leases and loans. (3) Other consumer primarily includes recreational vehicle ("RV") and marine loans. Portfolio segments and classes Generally accepted accounting principles (“GAAP") requires that entities disclose information about the credit quality of their financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes similar categorization compared to the financial statement categorization of loans to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments. The commercial segmentation reflects line of business distinctions. The CRE line of business includes commercial and industrial owner-occupied real estate and specialized lending for investment real estate. The Company's allowance methodology further classifies loans in this line of business into construction and non-construction loans; however, the methodology for development and determination of the allowance is generally consistent between the two portfolios. "Commercial and industrial" includes non-real estate-related commercial and industrial loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” includes loans to global customer relationships in Latin America which are not defined as commercial or consumer for regulatory purposes. The remainder of the portfolio primarily represents the CEVF business. The Company's portfolio classes are substantially the same as its financial statement categorization of loans for the consumer loan populations. “Residential mortgages” includes mortgages on residential property, including single family and 1-4 family units. "Home equity loans and lines of credit" include all organic home equity contracts and purchased home equity portfolios. "RICs and auto loans" includes the Company's direct automobile loan portfolios, but excludes RV and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts as well as indirect auto loans. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) In accordance with the Company's accounting policy when establishing the collective ACL for originated loans, the Company's estimate of losses on recorded investment includes the estimate of the related net unaccreted discount balance that is expected at the time of charge-off, while it considers the entire unaccreted discount for loan portfolios purchased at a discount as available to absorb the credit losses when determining the ACL specific to these portfolios. This accounting policy is not applicable for the purchased loan portfolios acquired with evidence of credit deterioration, on which we elected to apply the FVO. The RIC and auto loan portfolio is comprised of: (1) RICs originated by SC prior to the first quarter 2014 consolidation and change in control of SC (the “Change in Control"), (2) RICs originated by SC after the Change in Control, and (3) auto loans originated by SBNA. The composition of the portfolio segment is as follows: (in thousands) March 31, 2018 December 31, 2017 RICs - Purchased HFI: Unpaid principal balance ("UPB") (1) $ 1,592,887 $ 1,929,548 UPB - FVO (2) 19,773 24,926 Total UPB 1,612,660 1,954,474 Purchase marks (3) (97,574 ) (119,606 ) Total RICs - Purchased HFI 1,515,086 1,834,868 RICs - Originated HFI: UPB (1) 23,817,893 23,373,202 Net discount (272,727 ) (309,920 ) Total RICs - Originated 23,545,166 23,063,282 SBNA auto loans 38,561 18,142 Total RICs - originated post Change in Control 23,583,727 23,081,424 Total RICs and auto loans HFI $ 25,098,813 $ 24,916,292 (1) UPB does not include amounts related to the loan receivables - unsecured and loan receivables from dealers due to the short-term and revolving nature of these receivables. (2) The Company elected to account for these loans, which were acquired with evidence of credit deterioration, under the FVO. (3) Includes purchase marks of $4.4 million and $5.5 million related to purchase loan portfolios on which we elected to apply the FVO at March 31, 2018 and December 31, 2017 , respectively. During the three-month periods ended March 31, 2018 and 2017 , the Company originated $2.0 billion and $1.6 billion , respectively, in Chrysler Capital loans, which represented 46% and 42% , respectively, of the Company's total RIC originations. As of March 31, 2018 and December 31, 2017 , the Company's auto RIC portfolio consisted of $7.0 billion and $8.2 billion , respectively, of Chrysler Capital loans, which represented 31% and 37% , respectively, of the Company's auto RIC portfolio. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) ACL Rollforward by Portfolio Segment The activity in the ACL by portfolio segment for the three-month period ended March 31, 2018 and 2017 was as follows: Three-Month Period Ended March 31, 2018 (in thousands) Commercial Consumer Unallocated Total Allowance for loan and lease losses ("ALLL"), beginning of period $ 443,796 $ 3,420,756 $ 47,023 $ 3,911,575 Provision for loan and lease losses 41,232 480,548 — 521,780 Charge-offs (32,960 ) (1,218,936 ) — (1,251,896 ) Recoveries 10,006 661,744 — 671,750 Charge-offs, net of recoveries (22,954 ) (557,192 ) — (580,146 ) ALLL, end of period $ 462,074 $ 3,344,112 $ 47,023 $ 3,853,209 Reserve for unfunded lending commitments, beginning of period $ 108,805 $ 306 $ — $ 109,111 (Release of)/Provision for reserve for unfunded lending commitments (19,263 ) 17 — (19,246 ) Reserve for unfunded lending commitments, end of period 89,542 323 — 89,865 Total ACL, end of period $ 551,616 $ 3,344,435 $ 47,023 $ 3,943,074 Ending balance, individually evaluated for impairment (1) $ 94,993 $ 1,628,930 $ — $ 1,723,923 Ending balance, collectively evaluated for impairment 367,081 1,715,182 47,023 2,129,286 Financing receivables: Ending balance $ 38,400,180 $ 43,678,843 $ — $ 82,079,023 Ending balance, evaluated under the FVO or lower of cost or fair value 195,721 1,798,347 — 1,994,068 Ending balance, individually evaluated for impairment (1) 568,557 6,315,802 — 6,884,359 Ending balance, collectively evaluated for impairment 37,635,902 35,564,694 — 73,200,596 (1) Consists of loans in troubled debt restructuring ("TDR") status. Three-Month Period Ended March 31, 2017 (in thousands) Commercial Consumer Unallocated Total ALLL, beginning of period $ 449,835 $ 3,317,606 $ 47,023 $ 3,814,464 Provision for loan and lease losses 18,777 718,558 — 737,335 Charge-offs (26,173 ) (1,237,280 ) — (1,263,453 ) Recoveries 10,580 623,937 — 634,517 Charge-offs, net of recoveries (15,593 ) (613,343 ) — (628,936 ) ALLL, end of period $ 453,019 $ 3,422,821 $ 47,023 $ 3,922,863 Reserve for unfunded lending commitments, beginning of period $ 121,613 $ 806 $ — $ 122,419 (Release of) unfunded lending commitments (1,860 ) (30 ) — (1,890 ) Loss on unfunded lending commitments (133 ) — — (133 ) Reserve for unfunded lending commitments, end of period 119,620 776 — 120,396 Total ACL, end of period $ 572,639 $ 3,423,597 $ 47,023 $ 4,043,259 Ending balance, individually evaluated for impairment (1) $ 99,914 $ 1,518,545 $ — $ 1,618,459 Ending balance, collectively evaluated for impairment 353,105 1,904,276 47,023 2,304,404 Financing receivables: Ending balance $ 42,415,806 $ 43,402,053 $ — $ 85,817,859 Ending balance, evaluated under the FVO or lower of cost or fair value (1) 103,834 2,008,152 — 2,111,986 Ending balance, individually evaluated for impairment (1) 675,116 6,040,694 — 6,715,810 Ending balance, collectively evaluated for impairment 41,636,856 35,353,207 — 76,990,063 (1) Consists of loans in TDR status. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The following table presents the activity in the allowance for loan losses for the RICs acquired in the Change in Control and those originated by SC subsequent to the Change in Control. Three-Month Period Ended March 31, 2018 (in thousands) Purchased Originated Total ALLL, beginning of period $ 384,167 $ 2,779,044 $ 3,163,211 (Release of) / Provision for loan and lease losses (15,830 ) 487,159 471,329 Charge-offs (105,510 ) (1,078,515 ) (1,184,025 ) Recoveries 59,899 594,952 654,851 Charge-offs, net of recoveries (45,611 ) (483,563 ) (529,174 ) ALLL, end of period $ 322,726 $ 2,782,640 $ 3,105,366 Three-Month Period Ended March 31, 2017 (in thousands) Purchased Originated Total ALLL, beginning of period $ 559,092 $ 2,538,127 $ 3,097,219 Provision for loan and lease losses 26,125 660,524 686,649 Charge-offs (188,686 ) (1,008,053 ) (1,196,739 ) Recoveries 98,690 517,286 615,976 Charge-offs, net of recoveries (89,996 ) (490,767 ) (580,763 ) ALLL, end of period $ 495,221 $ 2,707,884 $ 3,203,105 Refer to Note 16 for discussion of contingencies and possible losses related to the impact of hurricane activity in regions where the Company has lending activities. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Non-accrual loans by Class of Financing Receivable The recorded investment in non-accrual loans disaggregated by class of financing receivables and other non-performing assets is summarized as follows: (in thousands) March 31, 2018 December 31, 2017 Non-accrual loans: Commercial: CRE $ 132,941 $ 139,236 Commercial and industrial 203,738 230,481 Multifamily 10,569 11,348 Other commercial 79,474 83,468 Total commercial loans 426,722 464,533 Consumer: Residential mortgages 257,995 265,436 Home equity loans and lines of credit 131,036 134,162 RICs and auto loans - originated 1,644,605 1,816,226 RICs - purchased 207,328 256,617 Personal unsecured loans 2,820 2,366 Other consumer 11,118 10,657 Total consumer loans 2,254,902 2,485,464 Total non-accrual loans 2,681,624 2,949,997 Other real estate owned ("OREO") 126,714 130,777 Repossessed vehicles 171,359 210,692 Foreclosed and other repossessed assets 1,324 2,190 Total OREO and other repossessed assets 299,397 343,659 Total non-performing assets $ 2,981,021 $ 3,293,656 Age Analysis of Past Due Loans The servicing practices for RICs originated after January 1, 2017 changed such that there is an increase in the minimum payment requirements. While this change does impact the measurement of customer delinquencies, we concluded that it does not have a significant impact on the amount or timing of the recognition of credit losses and allowance for loan losses. For reporting of past due loans, a payment of 90% or more of the amount due is considered to meet the contractual requirements. For certain RICs originated prior to January 1, 2017, the Company considers 50% of a single payment due sufficient to qualify as a payment for past due classification purposes. For RICs originated after January 1, 2017, the required minimum payment is 90% of the scheduled payment, regardless of which origination channel through which the receivable was originated. The payment following the partial payment must be a full payment, or the account will move into delinquency status at that time. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The age of recorded investments in past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows: As of: March 31, 2018 (in thousands) 30-89 90 Total Current Total (1) Recorded Investment Commercial: CRE $ 33,982 $ 74,069 $ 108,051 $ 8,964,478 $ 9,072,529 $ — Commercial and industrial (1) 90,510 82,703 173,213 13,735,081 13,908,294 — Multifamily 13,443 3,003 16,446 8,065,478 8,081,924 — Other commercial 48,961 3,180 52,141 7,285,292 7,337,433 — Consumer: Residential mortgages 189,872 191,010 380,882 8,994,194 9,375,076 15 Home equity loans and lines of credit 47,614 87,221 134,835 5,653,847 5,788,682 — RICs and auto loans - originated 2,634,364 228,811 2,863,175 21,340,720 24,203,895 — RICs and auto loans - purchased 330,226 24,139 354,365 1,160,721 1,515,086 — Personal unsecured loans 99,826 90,329 190,155 2,038,872 2,229,027 81,440 Other consumer 20,501 13,701 34,202 532,875 567,077 — Total $ 3,509,299 $ 798,166 $ 4,307,465 $ 77,771,558 $ 82,079,023 $ 81,455 (1) Commercial and industrial loans includes $195.7 million of LHFS at March 31, 2018 . (2) Residential mortgages includes $177.0 million of LHFS at March 31, 2018 . (3) RICs and auto loans includes $620.2 million of LHFS at March 31, 2018 . (4) Personal unsecured loans includes $967.8 million of LHFS at March 31, 2018 . As of December 31, 2017 (in thousands) 30-89 90 Total Current Total (1) Recorded Commercial: CRE $ 25,174 $ 100,524 $ 125,698 $ 9,153,527 $ 9,279,225 $ — Commercial and industrial 49,584 75,924 125,508 14,461,981 14,587,489 — Multifamily 3,562 2,990 6,552 8,267,883 8,274,435 — Other commercial 34,021 3,359 37,380 7,137,359 7,174,739 — Consumer: Residential mortgages 217,558 210,777 428,335 8,628,600 9,056,935 — Home equity loans and lines of credit 50,919 91,975 142,894 5,764,839 5,907,733 — RICs and auto loans - originated 3,405,721 327,045 3,732,766 20,449,706 24,182,472 — RICs and auto loans - purchased 452,235 40,516 492,751 1,342,117 1,834,868 — Personal unsecured loans 85,394 105,054 190,448 2,157,319 2,347,767 96,461 Other consumer 24,879 14,220 39,099 578,576 617,675 — Total $ 4,349,047 $ 972,384 $ 5,321,431 $ 77,941,907 $ 83,263,338 $ 96,461 (1) Commercial and industrial loans included $149.2 million of LHFS at December 31, 2017 . (2) Residential mortgages included $210.2 million of LHFS at December 31, 2017 , (3) RICs and auto loans included $1.1 billion of LHFS at December 31, 2017 . (4) Personal unsecured loans included $1.1 billion of LHFS at December 31, 2017 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Impaired Loans by Class of Financing Receivable Impaired loans are generally defined as all TDRs plus commercial non-accrual loans in excess of $1.0 million . Impaired loans disaggregated by class of financing receivables are summarized as follows: March 31, 2018 (in thousands) Recorded Investment (1) UPB Related Average With no related allowance recorded: Commercial: CRE $ 125,669 $ 151,164 $ — $ 126,039 Commercial and industrial 51,175 53,140 — 66,858 Multifamily 11,929 11,929 — 10,908 Other commercial 1,877 1,877 — 1,322 Consumer: Residential mortgages 147,333 198,200 — 127,327 Home equity loans and lines of credit 53,101 55,368 — 52,749 RICs and auto loans - originated 11 11 — 6 RICs and auto loans - purchased 13,252 17,010 — 14,722 Personal unsecured loans (2) 31,972 31,972 — 31,482 Other consumer 8,559 12,183 — 9,058 With an allowance recorded: Commercial: CRE 99,787 112,480 15,976 98,734 Commercial and industrial 184,297 185,115 55,322 180,533 Multifamily 4,791 4,791 19 5,496 Other commercial 73,696 73,696 23,676 75,704 Consumer: Residential mortgages 279,472 319,018 38,586 300,782 Home equity loans and lines of credit 64,004 76,156 5,078 64,416 RICs and auto loans - originated 4,736,587 4,787,816 1,281,642 4,762,443 RICs and auto loans - purchased 1,003,764 1,134,415 294,669 1,085,120 Personal unsecured loans 16,590 16,842 6,934 16,534 Other consumer 10,792 14,446 2,021 11,192 Total: Commercial $ 553,221 $ 594,192 $ 94,993 $ 565,594 Consumer 6,365,437 6,663,437 1,628,930 6,475,831 Total $ 6,918,658 $ 7,257,629 $ 1,723,923 $ 7,041,425 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts, as well as purchase accounting adjustments. (2) Includes LHFS. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The Company recognized interest income, not including the impact of purchase accounting adjustments, of $261.2 million for the three-month period ended March 31, 2018 on approximately $5.8 billion of TDRs that were in performing status as of March 31, 2018 . December 31, 2017 (in thousands) Recorded Investment (1) UPB Related Average With no related allowance recorded: Commercial: CRE $ 126,406 $ 174,842 $ — $ 139,063 Commercial and industrial 82,541 96,324 — 75,338 Multifamily 9,887 10,838 — 10,129 Other commercial 767 911 — 903 Consumer: Residential mortgages 107,320 128,458 — 141,195 Home equity loans and lines of credit 52,397 54,421 — 50,635 RICs and auto loans - purchased 16,192 20,783 — 25,283 Personal unsecured loans (2) 30,992 30,992 — 28,500 Other consumer 9,557 13,055 — 14,446 With an allowance recorded: Commercial: CRE 97,680 117,730 18,523 118,492 Commercial and industrial 176,769 200,382 59,696 196,674 Multifamily 6,201 6,201 313 4,566 Other commercial 77,712 77,772 23,794 42,465 Consumer: Residential mortgages 322,092 392,833 40,963 303,361 Home equity loans and lines of credit 64,827 77,435 4,770 57,345 RICs and auto loans - originated 4,788,299 4,847,929 1,350,022 4,029,808 RICs and auto loans - purchased 1,166,476 1,318,306 347,663 1,511,212 Personal unsecured loans 16,477 16,661 6,259 16,668 Other consumer 11,592 15,290 2,151 12,343 Total: Commercial $ 577,963 $ 685,000 $ 102,326 $ 587,630 Consumer 6,586,221 6,916,163 1,751,828 6,190,796 Total $ 7,164,184 $ 7,601,163 $ 1,854,154 $ 6,778,426 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts, as well as purchase accounting adjustments. (2) Includes LHFS. The Company recognized interest income, not including the impact of purchase accounting adjustments, of $795.4 million for the year ended December 31, 2017 on approximately $5.8 billion of TDRs that were in performing status as of December 31, 2017 . Commercial Lending Asset Quality Indicators Commercial credit quality disaggregated by class of financing receivables is summarized according to standard regulatory classifications as follows: PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special mention assets are not adversely classified. SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected. DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined. LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur. Commercial loan credit quality indicators by class of financing receivables are summarized as follows: March 31, 2018 CRE Commercial and industrial Multifamily Remaining Total (1) (in thousands) Rating: Pass $ 8,120,502 $ 12,576,220 $ 7,900,191 $ 7,212,830 $ 35,809,743 Special mention 617,232 831,097 135,106 43,314 1,626,749 Substandard 302,262 417,553 46,627 19,117 785,559 Doubtful 32,533 83,424 — 62,172 178,129 Total commercial loans $ 9,072,529 $ 13,908,294 $ 8,081,924 $ 7,337,433 $ 38,400,180 (1) Financing receivables include LHFS. December 31, 2017 CRE Commercial and industrial Multifamily Remaining Total (1) (in thousands) Rating: Pass $ 8,281,626 $ 13,176,248 $ 8,123,727 $ 7,059,627 $ 36,641,228 Special mention 645,835 941,683 105,225 29,657 1,722,400 Substandard 317,510 398,325 45,483 21,747 783,065 Doubtful 34,254 71,233 — 63,708 169,195 Total commercial loans $ 9,279,225 $ 14,587,489 $ 8,274,435 $ 7,174,739 $ 39,315,888 (1) Financing receivables include LHFS. Consumer Lending Asset Quality Indicators-Credit Score Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score as follows: Credit Score Range (2) March 31, 2018 December 31, 2017 (dollars in thousands) RICs and auto loans (3) Percent RICs and auto loans (3) Percent No FICO ®(1) $ 4,016,803 15.6 % $ 4,530,238 17.4 % <600 13,532,536 52.7 % 13,395,203 51.4 % 600-639 4,410,604 17.1 % 4,332,278 16.7 % >=640 3,759,038 14.6 % 3,759,621 14.5 % Total $ 25,718,981 100.0 % $ 26,017,340 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) Credit scores updated quarterly. (3) RICs and auto loans include $620.2 million and $1.1 billion of LHFS at March 31, 2018 and December 31, 2017 , respectively, that do not have an allowance. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: Residential Mortgages (1)(3) March 31, 2018 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 266,671 $ 6,616 $ 1,208 $ — $ — $ — $ — $ 274,495 <600 13 223,009 54,447 33,835 21,303 2,609 1,422 336,638 600-639 44 155,786 41,930 34,643 32,438 1,229 6,283 272,353 640-679 34 319,185 97,132 89,991 90,856 2,446 2,502 602,146 680-719 95 579,125 254,807 138,197 163,235 3,436 9,669 1,148,564 720-759 173 1,004,260 573,335 188,949 195,187 4,819 7,740 1,974,463 >=760 563 3,148,412 1,106,980 290,938 200,107 8,371 11,046 4,766,417 Grand Total $ 267,593 $ 5,436,393 $ 2,129,839 $ 776,553 $ 703,126 $ 22,910 $ 38,662 $ 9,375,076 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and combined LTV ("CLTV") for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) March 31, 2018 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 190,747 $ 1,393 $ 478 $ — $ — $ 192,618 <600 7,436 195,852 69,172 19,838 7,444 299,742 600-639 4,896 150,132 56,266 7,613 6,090 224,997 640-679 4,793 279,728 123,431 17,573 10,114 435,639 680-719 6,921 506,113 245,154 21,419 16,864 796,471 720-759 7,073 719,337 325,201 31,454 14,985 1,098,050 >=760 14,169 1,881,952 746,823 64,040 34,181 2,741,165 Grand Total $ 236,035 $ 3,734,507 $ 1,566,525 $ 161,937 $ 89,678 $ 5,788,682 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential Mortgages (1)(3) December 31, 2017 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 372,116 $ 6,759 $ 1,214 $ — $ — $ — $ — $ 380,089 <600 21 220,737 55,108 35,617 23,834 2,505 6,020 343,842 600-639 45 155,920 42,420 35,009 34,331 2,696 6,259 276,680 640-679 37 320,248 94,601 90,708 86,740 3,011 2,641 597,986 680-719 98 554,058 236,602 136,980 147,754 3,955 10,317 1,089,764 720-759 92 952,532 480,900 178,876 183,527 4,760 8,600 1,809,287 >=760 588 3,019,514 1,066,919 263,541 187,713 8,418 12,594 4,559,287 Grand Total $ 372,997 $ 5,229,768 $ 1,977,764 $ 740,731 $ 663,899 $ 25,345 $ 46,431 $ 9,056,935 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) December 31, 2017 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 154,690 $ 536 $ 238 $ — $ — $ 155,464 <600 8,064 190,657 64,554 16,634 22,954 302,863 600-639 6,276 158,461 61,250 9,236 9,102 244,325 640-679 6,745 297,003 127,347 19,465 14,058 464,618 680-719 8,875 500,234 258,284 24,675 20,261 812,329 720-759 8,587 724,831 332,508 30,526 19,119 1,115,571 >=760 17,499 1,917,373 768,905 73,573 35,213 2,812,563 Grand Total $ 210,736 $ 3,789,095 $ 1,613,086 $ 174,109 $ 120,707 $ 5,907,733 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. TDR Loans The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated: (in thousands) March 31, 2018 December 31, 2017 Performing $ 5,811,401 $ 5,824,304 Non-performing 785,958 982,868 Total $ 6,597,359 $ 6,807,172 Commercial Loan TDRs All of the Company’s commercial loan modifications are based on the circumstances of the individual customer, including specific customers' complete relationships with the Company. Loan terms are modified to meet each borrower’s specific circumstances at a point in time and may allow for modifications such as term extensions and interest rate reductions. Modifications for commercial loan TDRs generally, although not always, result in bifurcation of the original loan into A and B notes. The A note is restructured to allow for upgraded risk rating and return to accrual status after a sustained period of payment performance has been achieved (typically six months for monthly payment schedules). The B note, if any, is structured as a deficiency note; the balance is charged off but the debt is usually not forgiven. Commercial TDRs are generally placed on non-accrual status until the Company believes repayment under the revised terms is reasonably assured and a sustained period of repayment performance has been achieved (typically six months for a monthly amortizing loan). TDRs are subject to analysis for specific reserves by either calculating the present value of expected future cash flows or, if collateral-dependent, calculating the fair value of the collateral less its estimated |