LOANS AND ALLOWANCE FOR CREDIT LOSSES | =640 4,167,664 15.5 % 3,759,621 14.5 % Total $ 26,931,019 100.0 % $ 26,017,340 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) Credit scores updated quarterly. (3) RICs and auto loans include $280.1 million and $1.1 billion of LHFS at June 30, 2018 and December 31, 2017 , respectively, that do not have an allowance. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: Residential Mortgages (1)(3) June 30, 2018 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 321,527 $ 6,177 $ 696 $ 125 $ — $ — $ — $ 328,525 <600 122 225,222 57,160 36,241 23,164 2,478 1,291 345,678 600-639 — 165,555 40,221 32,254 32,891 723 3,875 275,519 640-679 — 303,105 110,602 84,804 100,378 1,733 7,226 607,848 680-719 51 584,346 263,437 137,239 166,263 2,900 5,241 1,159,477 720-759 89 1,041,861 534,160 193,645 215,346 5,038 6,563 1,996,702 >=760 308 3,248,228 1,191,487 321,021 229,639 6,924 11,060 5,008,667 Grand Total $ 322,097 $ 5,574,494 $ 2,197,763 $ 805,329 $ 767,681 $ 19,796 $ 35,256 $ 9,722,416 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and combined LTV ("CLTV") for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) June 30, 2018 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 182,480 $ 1,754 $ 967 $ — $ — $ 185,201 <600 7,595 194,995 66,231 16,682 5,645 291,148 600-639 5,127 161,678 53,759 7,206 6,776 234,546 640-679 3,788 289,718 120,930 14,430 7,646 436,512 680-719 7,299 511,686 229,819 22,310 13,956 785,070 720-759 7,402 749,367 319,806 25,554 14,540 1,116,669 >=760 13,709 1,830,019 701,053 56,261 32,042 2,633,084 Grand Total $ 227,400 $ 3,739,217 $ 1,492,565 $ 142,443 $ 80,605 $ 5,682,230 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential Mortgages (1)(3) December 31, 2017 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 372,116 $ 6,759 $ 1,214 $ — $ — $ — $ — $ 380,089 <600 21 220,737 55,108 35,617 23,834 2,505 6,020 343,842 600-639 45 155,920 42,420 35,009 34,331 2,696 6,259 276,680 640-679 37 320,248 94,601 90,708 86,740 3,011 2,641 597,986 680-719 98 554,058 236,602 136,980 147,754 3,955 10,317 1,089,764 720-759 92 952,532 480,900 178,876 183,527 4,760 8,600 1,809,287 >=760 588 3,019,514 1,066,919 263,541 187,713 8,418 12,594 4,559,287 Grand Total $ 372,997 $ 5,229,768 $ 1,977,764 $ 740,731 $ 663,899 $ 25,345 $ 46,431 $ 9,056,935 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) December 31, 2017 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 154,690 $ 536 $ 238 $ — $ — $ 155,464 <600 8,064 190,657 64,554 16,634 22,954 302,863 600-639 6,276 158,461 61,250 9,236 9,102 244,325 640-679 6,745 297,003 127,347 19,465 14,058 464,618 680-719 8,875 500,234 258,284 24,675 20,261 812,329 720-759 8,587 724,831 332,508 30,526" id="sjs-B4" xml:space="preserve"> LOANS AND ALLOWANCE FOR CREDIT LOSSES Overall The Company's loans are reported at their outstanding principal balances net of any cumulative charge-offs, unamortized deferred fees and costs and unamortized premiums or discounts. The Company maintains an ACL to provide for losses inherent in its portfolios. Certain loans are pledged as collateral for borrowings, securitizations, or special purpose entities (“SPEs"). These loans totaled $48.3 billion at June 30, 2018 and $50.8 billion at December 31, 2017 . Loans that the Company intends to sell are classified as LHFS. The LHFS portfolio balance at June 30, 2018 was $1.6 billion , compared to $2.5 billion at December 31, 2017 . LHFS in the residential mortgage portfolio are reported at either estimated fair value (if the FVO is elected) or the lower of cost or fair value. For a discussion on the valuation of LHFS at fair value, see Note 14 to the Condensed Consolidated Financial Statements . Loans under SC’s personal lending platform have been classified as HFS and adjustments to lower of cost or market are recorded through Miscellaneous income, net on the Condensed Consolidated Statements of Operations . As of June 30, 2018 , the carrying value of the personal unsecured HFS portfolio was $1.0 billion . Interest on loans is credited to income as it is earned. Loan origination fees and certain direct loan origination costs are deferred and recognized as adjustments to interest income in the Condensed Consolidated Statements of Operations over the contractual life of the loan utilizing the interest method. Loan origination costs and fees and premiums and discounts on RICs are deferred and recognized in interest income over their estimated lives using estimated prepayment speeds, which are updated on a monthly basis. At June 30, 2018 and December 31, 2017 , accrued interest receivable on the Company's loans was $490.8 million and $515.9 million , respectively. During the six-month period ended June 30, 2018 , the Company sold substantially all of its mortgage warehouse facilities, which had a book value of $499.2 million for net proceeds of $515.8 million . The $16.7 million gain on sale is recognized within Miscellaneous income, net on the Condensed Consolidated Statements of Operations. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Loan and Lease Portfolio Composition The following presents the composition of the gross loans and leases HFI by portfolio and by rate type: June 30, 2018 December 31, 2017 (dollars in thousands) Amount Percent Amount Percent Commercial LHFI: Commercial real estate ("CRE") loans $ 9,053,402 10.9 % $ 9,279,225 11.5 % Commercial and industrial loans 14,695,706 17.7 % 14,438,311 17.9 % Multifamily loans 8,323,925 10.0 % 8,274,435 10.1 % Other commercial (2) 7,466,771 9.0 % 7,174,739 8.9 % Total commercial LHFI 39,539,804 47.6 % 39,166,710 48.4 % Consumer loans secured by real estate: Residential mortgages 9,464,713 11.4 % 8,846,765 11.0 % Home equity loans and lines of credit 5,682,230 6.8 % 5,907,733 7.3 % Total consumer loans secured by real estate 15,146,943 18.2 % 14,754,498 18.3 % Consumer loans not secured by real estate: RICs and auto loans - originated 25,404,300 30.6 % 23,081,424 28.6 % RICs and auto loans - purchased 1,246,606 1.5 % 1,834,868 2.3 % Personal unsecured loans 1,277,301 1.5 % 1,285,677 1.6 % Other consumer (3) 521,950 0.6 % 617,675 0.8 % Total consumer loans 43,597,100 52.4 % 41,574,142 51.6 % Total LHFI (1) $ 83,136,904 100.0 % $ 80,740,852 100.0 % Total LHFI: Fixed rate $ 52,903,597 63.6 % $ 50,653,790 62.7 % Variable rate 30,233,307 36.4 % 30,087,062 37.3 % Total LHFI (1) $ 83,136,904 100.0 % $ 80,740,852 100.0 % (1) Total LHFI includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $1.5 billion and $1.3 billion as of June 30, 2018 and December 31, 2017 , respectively. (2) Other commercial includes commercial equipment vehicle financing ("CEVF") leveraged leases and loans. (3) Other consumer primarily includes recreational vehicle ("RV") and marine loans. Portfolio segments and classes Generally accepted accounting principles (“GAAP") require that entities disclose information about the credit quality of their financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes similar categorization compared to the financial statement categorization of loans to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments. The commercial segmentation reflects line of business distinctions. The CRE line of business includes commercial and industrial owner-occupied real estate and specialized lending for investment real estate. The Company's allowance methodology further classifies loans in this line of business into construction and non-construction loans; however, the methodology for development and determination of the allowance is generally consistent between the two portfolios. "Commercial and industrial" includes non-real estate-related commercial and industrial loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” includes loans to global customer relationships in Latin America which are not defined as commercial or consumer for regulatory purposes. The remainder of the portfolio primarily represents the CEVF business. The Company's portfolio classes are substantially the same as its financial statement categorization of loans for the consumer loan populations. “Residential mortgages” includes mortgages on residential property, including single family and 1-4 family units. "Home equity loans and lines of credit" include all organic home equity contracts and purchased home equity portfolios. "RICs and auto loans" includes the Company's direct automobile loan portfolios, but excludes recreational vehicle ("RV") and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts as well as indirect auto loans. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) In accordance with the Company's accounting policy when establishing the collective ACL for originated loans, the Company's estimate of losses on recorded investment includes the estimate of the related net unaccreted discount balance that is expected at the time of charge-off, while it considers the entire unaccreted discount for loan portfolios purchased at a discount as available to absorb the credit losses when determining the ACL specific to these portfolios. This accounting policy is not applicable for the purchased loan portfolios acquired with evidence of credit deterioration, on which we elected to apply the FVO. The RIC and auto loan portfolio is comprised of: (1) RICs originated by SC prior to the first quarter 2014 consolidation and change in control of SC (the “Change in Control"), (2) RICs originated by SC after the Change in Control, and (3) auto loans originated by SBNA. The composition of the portfolio segment is as follows: (in thousands) June 30, 2018 December 31, 2017 RICs - Purchased HFI: Unpaid principal balance ("UPB") (1) $ 1,310,800 $ 1,929,548 UPB - FVO (2) 15,756 24,926 Total UPB 1,326,556 1,954,474 Purchase marks (3) (79,950 ) (119,606 ) Total RICs - Purchased HFI 1,246,606 1,834,868 RICs - Originated HFI: UPB (1) 25,540,231 23,373,202 Net discount (195,499 ) (309,920 ) Total RICs - Originated 25,344,732 23,063,282 SBNA auto loans 59,568 18,142 Total RICs - originated post-Change in Control 25,404,300 23,081,424 Total RICs and auto loans HFI $ 26,650,906 $ 24,916,292 (1) UPB does not include amounts related to the loan receivables - unsecured and loan receivables from dealers due to the short-term and revolving nature of these receivables. (2) The Company elected to account for these loans, which were acquired with evidence of credit deterioration, under the FVO. (3) Includes purchase marks of $3.5 million and $5.5 million related to purchase loan portfolios on which we elected to apply the FVO at June 30, 2018 and December 31, 2017 , respectively. During the six-month periods ended June 30, 2018 and 2017 , the Company originated $4.7 billion and $3.4 billion , respectively, in Chrysler Capital loans, which represented 49% and 43% , respectively, of the Company's total RIC originations (unpaid pricipal balance). As of June 30, 2018 and December 31, 2017 , the Company's carrying value of auto RIC portfolio consisted of $8.0 billion and $8.2 billion , respectively, of Chrysler Capital loans, which represented 33% and 37% , respectively, of the Company's auto RIC portfolio. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) ACL Rollforward by Portfolio Segment The activity in the ACL by portfolio segment for the three-month and six-month periods ended June 30, 2018 and 2017 was as follows: Three-Month Period Ended June 30, 2018 Commercial Consumer Unallocated Total (in thousands) ALLL, beginning of period $ 462,074 $ 3,344,112 $ 47,023 $ 3,853,209 (Release of) / Provision for loan and lease losses (33,213 ) 415,940 — 382,727 Charge-offs (16,665 ) (1,036,520 ) — (1,053,185 ) Recoveries 14,624 613,359 — 627,983 Charge-offs, net of recoveries (2,041 ) (423,161 ) — (425,202 ) ALLL, end of period $ 426,820 $ 3,336,891 $ 47,023 $ 3,810,734 Reserve for unfunded lending commitments, beginning of period $ 89,543 $ 323 $ — $ 89,866 Release of reserve for unfunded lending commitments (2,885 ) (8 ) — (2,893 ) Reserve for unfunded lending commitments, end of period 86,658 315 — 86,973 Total ACL, end of period $ 513,478 $ 3,337,206 $ 47,023 $ 3,897,707 Six-Month Period Ended June 30, 2018 (in thousands) Commercial Consumer Unallocated Total Allowance for loan and lease losses ("ALLL"), beginning of period $ 443,796 $ 3,420,756 $ 47,023 $ 3,911,575 Provision for loan and lease losses 8,020 896,486 — 904,506 Charge-offs (49,625 ) (2,255,456 ) — (2,305,081 ) Recoveries 24,629 1,275,105 — 1,299,734 Charge-offs, net of recoveries (24,996 ) (980,351 ) — (1,005,347 ) ALLL, end of period $ 426,820 $ 3,336,891 $ 47,023 $ 3,810,734 Reserve for unfunded lending commitments, beginning of period $ 108,805 $ 306 $ — $ 109,111 (Release of) / Provision for reserve for unfunded lending commitments (22,147 ) 9 — (22,138 ) Reserve for unfunded lending commitments, end of period 86,658 315 — 86,973 Total ACL, end of period $ 513,478 $ 3,337,206 $ 47,023 $ 3,897,707 Ending balance, individually evaluated for impairment (1) $ 83,148 $ 1,534,387 $ — $ 1,617,535 Ending balance, collectively evaluated for impairment 343,672 1,802,504 47,023 2,193,199 Financing receivables: Ending balance $ 39,605,332 $ 45,091,371 $ — $ 84,696,703 Ending balance, evaluated under the FVO or lower of cost or fair value 65,528 1,521,803 — 1,587,331 Ending balance, individually evaluated for impairment (1) 509,693 6,332,923 — 6,842,616 Ending balance, collectively evaluated for impairment 39,030,111 37,236,645 — 76,266,756 (1) Consists of loans in troubled debt restructuring ("TDR") status. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Three-Month Period Ended June 30, 2017 Commercial Consumer Unallocated Total (in thousands) ALLL, beginning of period $ 453,019 $ 3,422,821 $ 47,023 $ 3,922,863 (Release of) / Provision for loan and lease losses 26,687 584,998 — 611,685 Charge-offs (60,514 ) (1,128,919 ) — (1,189,433 ) Recoveries 9,056 599,437 — 608,493 Charge-offs, net of recoveries (51,458 ) (529,482 ) — (580,940 ) ALLL, end of period $ 428,248 $ 3,478,337 $ 47,023 $ 3,953,608 Reserve for unfunded lending commitments, beginning of period $ 119,620 $ 776 $ — $ 120,396 (Release of) / Provision for unfunded lending commitments (6,937 ) 20 — (6,917 ) Loss on unfunded lending commitments (1,668 ) — — (1,668 ) Reserve for unfunded lending commitments, end of period 111,015 796 — 111,811 Total ACL, end of period $ 539,263 $ 3,479,133 $ 47,023 $ 4,065,419 Six-Month Period Ended June 30, 2017 (in thousands) Commercial Consumer Unallocated Total ALLL, beginning of period $ 449,835 $ 3,317,606 $ 47,023 $ 3,814,464 Provision for loan and lease losses 45,465 1,303,556 — 1,349,021 Charge-offs (86,687 ) (2,366,199 ) — (2,452,886 ) Recoveries 19,635 1,223,374 — 1,243,009 Charge-offs, net of recoveries (67,052 ) (1,142,825 ) — (1,209,877 ) ALLL, end of period $ 428,248 $ 3,478,337 $ 47,023 $ 3,953,608 Reserve for unfunded lending commitments, beginning of period $ 121,613 $ 806 $ — $ 122,419 Release of unfunded lending commitments (8,797 ) (10 ) — (8,807 ) Loss on unfunded lending commitments (1,801 ) — — (1,801 ) Reserve for unfunded lending commitments, end of period 111,015 796 — 111,811 Total ACL, end of period $ 539,263 $ 3,479,133 $ 47,023 $ 4,065,419 Ending balance, individually evaluated for impairment (1) $ 73,946 $ 1,636,770 $ — $ 1,710,716 Ending balance, collectively evaluated for impairment 354,302 1,841,567 47,023 2,242,892 Financing receivables: Ending balance $ 41,233,130 $ 44,227,460 $ — $ 85,460,590 Ending balance, evaluated under the FVO or lower of cost or fair value (1) 160,252 2,377,177 — 2,537,429 Ending balance, individually evaluated for impairment (1) 640,255 6,202,430 — 6,842,685 Ending balance, collectively evaluated for impairment 40,432,623 35,647,853 — 76,080,476 (1) Consists of loans in TDR status. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The following table presents the activity in the allowance for loan losses for the RICs acquired in the Change in Control and those originated by SC subsequent to the Change in Control. Three-Month Period Ended Six-Month Period Ended June 30, 2018 June 30, 2018 (in thousands) Purchased Originated Total Purchased Originated Total ALLL, beginning of period $ 322,726 $ 2,782,640 $ 3,105,366 $ 384,167 $ 2,779,044 $ 3,163,211 (Release of) / Provision for loan and lease losses (30,031 ) 397,433 367,402 (45,861 ) 884,593 838,732 Charge-offs (76,265 ) (921,748 ) (998,013 ) (181,775 ) (2,000,263 ) (2,182,038 ) Recoveries 49,791 556,887 606,678 109,690 1,151,838 1,261,528 Charge-offs, net of recoveries (26,474 ) (364,861 ) (391,335 ) (72,085 ) (848,425 ) (920,510 ) ALLL, end of period $ 266,221 $ 2,815,212 $ 3,081,433 $ 266,221 $ 2,815,212 $ 3,081,433 Three-Month Period Ended Six-Month Period Ended June 30, 2017 June 30, 2017 (in thousands) Purchased Originated Total Purchased Originated Total ALLL, beginning of period $ 495,221 $ 2,707,884 $ 3,203,105 $ 559,092 $ 2,538,127 $ 3,097,219 Provision for loan and lease losses 55,141 502,256 557,397 81,266 1,162,779 1,244,045 Charge-offs (150,143 ) (939,328 ) (1,089,471 ) (338,829 ) (1,947,381 ) (2,286,210 ) Recoveries 68,452 521,854 590,306 167,142 1,039,141 1,206,283 Charge-offs, net of recoveries (81,691 ) (417,474 ) (499,165 ) (171,687 ) (908,240 ) (1,079,927 ) ALLL, end of period $ 468,671 $ 2,792,666 $ 3,261,337 $ 468,671 $ 2,792,666 $ 3,261,337 Refer to Note 16 for discussion of contingencies and possible losses related to the impact of hurricane activity in regions where the Company has lending activities. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Non-accrual loans by Class of Financing Receivable The recorded investment in non-accrual loans disaggregated by class of financing receivables and other non-performing assets is summarized as follows: (in thousands) June 30, 2018 December 31, 2017 Non-accrual loans: Commercial: CRE $ 123,305 $ 139,236 Commercial and industrial 162,134 230,481 Multifamily 28,501 11,348 Other commercial 77,052 83,468 Total commercial loans 390,992 464,533 Consumer: Residential mortgages 241,886 265,436 Home equity loans and lines of credit 125,834 134,162 RICs and auto loans - originated 1,924,294 1,816,226 RICs - purchased 203,346 256,617 Personal unsecured loans 7,035 2,366 Other consumer 8,570 10,657 Total consumer loans 2,510,965 2,485,464 Total non-accrual loans 2,901,957 2,949,997 Other real estate owned ("OREO") 118,502 130,777 Repossessed vehicles 147,430 210,692 Foreclosed and other repossessed assets 1,212 2,190 Total OREO and other repossessed assets 267,144 343,659 Total non-performing assets $ 3,169,101 $ 3,293,656 Age Analysis of Past Due Loans The servicing practices for RICs originated after January 1, 2017 changed such that there is an increase in the minimum payment requirements. While this change does impact the measurement of customer delinquencies, we concluded that it does not have a significant impact on the amount or timing of the recognition of credit losses and allowance for loan losses. For reporting of past due loans, with respect to RICs originated through our "Chrysler Capital" channel, the required minimum payment is 90% of the scheduled payment. With respect to RICs originated by the Company or acquired from an unaffiliated third-party originator on or after January 1, 2017, the required minimum payment is 90% of the scheduled payment, whereas previous to January 1, 2017, the required minimum payment for certain RICs was 50% of the scheduled payment. The payment following the partial payment must be a full payment, or the account will move into delinquency status at that time. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The age of recorded investments in past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows: As of: June 30, 2018 (in thousands) 30-89 90 Total Current Total (1) Recorded Investment Commercial: CRE $ 15,236 $ 82,133 $ 97,369 $ 8,956,033 $ 9,053,402 $ — Commercial and industrial (1) 66,136 81,113 147,249 14,613,986 14,761,235 — Multifamily 5,538 8,369 13,907 8,310,018 8,323,925 — Other commercial 23,740 2,954 26,694 7,440,076 7,466,770 — Consumer: Residential mortgages 189,762 194,558 384,320 9,338,096 9,722,416 — Home equity loans and lines of credit 42,235 82,809 125,044 5,557,186 5,682,230 — RICs and auto loans - originated 3,038,768 229,528 3,268,296 22,416,117 25,684,413 — RICs and auto loans - purchased 300,474 21,587 322,061 924,545 1,246,606 — Personal unsecured loans 91,172 100,735 191,907 2,041,849 2,233,756 88,162 Other consumer 14,351 10,379 24,730 497,220 521,950 — Total $ 3,787,412 $ 814,165 $ 4,601,577 $ 80,095,126 $ 84,696,703 $ 88,162 (1) Commercial and industrial loans includes $65.5 million of LHFS at June 30, 2018 . (2) Residential mortgages includes $257.7 million of LHFS at June 30, 2018 . (3) RICs and auto loans includes $280.1 million of LHFS at June 30, 2018 . (4) Personal unsecured loans includes $956.5 million of LHFS at June 30, 2018 . As of December 31, 2017 (in thousands) 30-89 90 Total Current Total (1) Recorded Commercial: CRE $ 25,174 $ 100,524 $ 125,698 $ 9,153,527 $ 9,279,225 $ — Commercial and industrial 49,584 75,924 125,508 14,461,981 14,587,489 — Multifamily 3,562 2,990 6,552 8,267,883 8,274,435 — Other commercial 34,021 3,359 37,380 7,137,359 7,174,739 — Consumer: Residential mortgages 217,558 210,777 428,335 8,628,600 9,056,935 — Home equity loans and lines of credit 50,919 91,975 142,894 5,764,839 5,907,733 — RICs and auto loans - originated 3,405,721 327,045 3,732,766 20,449,706 24,182,472 — RICs and auto loans - purchased 452,235 40,516 492,751 1,342,117 1,834,868 — Personal unsecured loans 85,394 105,054 190,448 2,157,319 2,347,767 96,461 Other consumer 24,879 14,220 39,099 578,576 617,675 — Total $ 4,349,047 $ 972,384 $ 5,321,431 $ 77,941,907 $ 83,263,338 $ 96,461 (1) Commercial and industrial loans included $149.2 million of LHFS at December 31, 2017 . (2) Residential mortgages included $210.2 million of LHFS at December 31, 2017 , (3) RICs and auto loans included $1.1 billion of LHFS at December 31, 2017 . (4) Personal unsecured loans included $1.1 billion of LHFS at December 31, 2017 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Impaired Loans by Class of Financing Receivable Impaired loans are generally defined as all TDRs plus commercial non-accrual loans in excess of $1.0 million . Impaired loans disaggregated by class of financing receivables are summarized as follows: June 30, 2018 (in thousands) Recorded Investment (1) UPB Related Average With no related allowance recorded: Commercial: CRE $ 123,390 $ 131,958 $ — $ 124,898 Commercial and industrial 42,551 56,786 — 62,546 Multifamily 15,051 15,984 — 12,469 Other commercial 2,143 2,159 — 1,455 Consumer: Residential mortgages 149,804 202,187 — 128,562 Home equity loans and lines of credit 52,375 54,442 — 52,386 RICs and auto loans - originated 8 8 — 4 RICs and auto loans - purchased 11,091 14,249 — 13,642 Personal unsecured loans (2) 31,380 31,380 — 31,186 Other consumer 4,138 4,138 — 6,848 With an allowance recorded: Commercial: CRE 88,132 101,985 12,762 92,906 Commercial and industrial 152,889 171,757 47,874 164,829 Multifamily — — — 3,101 Other commercial 70,495 70,495 22,512 74,104 Consumer: Residential mortgages 272,569 312,075 30,277 297,331 Home equity loans and lines of credit 62,999 75,158 5,221 63,913 RICs and auto loans - originated 4,886,182 4,921,618 1,243,143 4,837,241 RICs and auto loans - purchased 878,021 992,305 247,611 1,022,249 Personal unsecured loans 16,473 16,860 7,005 16,475 Other consumer 10,351 13,616 1,130 10,972 Total: Commercial $ 494,651 $ 551,124 $ 83,148 $ 536,308 Consumer 6,375,391 6,638,036 1,534,387 6,480,809 Total $ 6,870,042 $ 7,189,160 $ 1,617,535 $ 7,017,117 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts, as well as purchase accounting adjustments. (2) Includes LHFS. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The Company recognized interest income, not including the impact of purchase accounting adjustments, of $475.0 million for the six-month period ended June 30, 2018 on approximately $5.8 billion of TDRs that were in performing status as of June 30, 2018 . December 31, 2017 (in thousands) Recorded Investment (1) UPB Related Average With no related allowance recorded: Commercial: CRE $ 126,406 $ 174,842 $ — $ 139,063 Commercial and industrial 82,541 96,324 — 75,338 Multifamily 9,887 10,838 — 10,129 Other commercial 767 911 — 903 Consumer: Residential mortgages 107,320 128,458 — 141,195 Home equity loans and lines of credit 52,397 54,421 — 50,635 RICs and auto loans - purchased 16,192 20,783 — 25,283 Personal unsecured loans (2) 30,992 30,992 — 28,500 Other consumer 9,557 13,055 — 14,446 With an allowance recorded: Commercial: CRE 97,680 117,730 18,523 118,492 Commercial and industrial 176,769 200,382 59,696 196,674 Multifamily 6,201 6,201 313 4,566 Other commercial 77,712 77,772 23,794 42,465 Consumer: Residential mortgages 322,092 392,833 40,963 303,361 Home equity loans and lines of credit 64,827 77,435 4,770 57,345 RICs and auto loans - originated 4,788,299 4,847,929 1,350,022 4,029,808 RICs and auto loans - purchased 1,166,476 1,318,306 347,663 1,511,212 Personal unsecured loans 16,477 16,661 6,259 16,668 Other consumer 11,592 15,290 2,151 12,343 Total: Commercial $ 577,963 $ 685,000 $ 102,326 $ 587,630 Consumer 6,586,221 6,916,163 1,751,828 6,190,796 Total $ 7,164,184 $ 7,601,163 $ 1,854,154 $ 6,778,426 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts, as well as purchase accounting adjustments. (2) Includes LHFS. The Company recognized interest income, not including the impact of purchase accounting adjustments, of $795.4 million for the year ended December 31, 2017 on approximately $5.8 billion of TDRs that were in performing status as of December 31, 2017 . Commercial Lending Asset Quality Indicators Commercial credit quality disaggregated by class of financing receivables is summarized according to standard regulatory classifications as follows: PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special mention assets are not adversely classified. SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected. DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined. LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur. Commercial loan credit quality indicators by class of financing receivables are summarized as follows: June 30, 2018 CRE Commercial and industrial Multifamily Remaining Total (1) (in thousands) Rating: Pass $ 8,083,421 $ 13,542,599 $ 8,153,959 $ 7,331,209 $ 37,111,188 Special mention 622,906 786,928 116,139 57,189 1,583,162 Substandard 318,542 357,163 53,827 16,280 745,812 Doubtful 28,533 74,545 — 62,092 165,170 Total commercial loans $ 9,053,402 $ 14,761,235 $ 8,323,925 $ 7,466,770 $ 39,605,332 (1) Financing receivables include LHFS. December 31, 2017 CRE Commercial and industrial Multifamily Remaining Total (1) (in thousands) Rating: Pass $ 8,281,626 $ 13,176,248 $ 8,123,727 $ 7,059,627 $ 36,641,228 Special mention 645,835 941,683 105,225 29,657 1,722,400 Substandard 317,510 398,325 45,483 21,747 783,065 Doubtful 34,254 71,233 — 63,708 169,195 Total commercial loans $ 9,279,225 $ 14,587,489 $ 8,274,435 $ 7,174,739 $ 39,315,888 (1) Financing receivables include LHFS. Consumer Lending Asset Quality Indicators-Credit Score Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score as follows: Credit Score Range (2) June 30, 2018 December 31, 2017 (dollars in thousands) RICs and auto loans (3) Percent RICs and auto loans (3) Percent No FICO ®(1) $ 3,403,051 12.6 % $ 4,530,238 17.4 % <600 14,547,771 54.0 % 13,395,203 51.4 % 600-639 4,812,533 17.9 % 4,332,278 16.7 % >=640 4,167,664 15.5 % 3,759,621 14.5 % Total $ 26,931,019 100.0 % $ 26,017,340 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) Credit scores updated quarterly. (3) RICs and auto loans include $280.1 million and $1.1 billion of LHFS at June 30, 2018 and December 31, 2017 , respectively, that do not have an allowance. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: Residential Mortgages (1)(3) June 30, 2018 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 321,527 $ 6,177 $ 696 $ 125 $ — $ — $ — $ 328,525 <600 122 225,222 57,160 36,241 23,164 2,478 1,291 345,678 600-639 — 165,555 40,221 32,254 32,891 723 3,875 275,519 640-679 — 303,105 110,602 84,804 100,378 1,733 7,226 607,848 680-719 51 584,346 263,437 137,239 166,263 2,900 5,241 1,159,477 720-759 89 1,041,861 534,160 193,645 215,346 5,038 6,563 1,996,702 >=760 308 3,248,228 1,191,487 321,021 229,639 6,924 11,060 5,008,667 Grand Total $ 322,097 $ 5,574,494 $ 2,197,763 $ 805,329 $ 767,681 $ 19,796 $ 35,256 $ 9,722,416 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and combined LTV ("CLTV") for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) June 30, 2018 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 182,480 $ 1,754 $ 967 $ — $ — $ 185,201 <600 7,595 194,995 66,231 16,682 5,645 291,148 600-639 5,127 161,678 53,759 7,206 6,776 234,546 640-679 3,788 289,718 120,930 14,430 7,646 436,512 680-719 7,299 511,686 229,819 22,310 13,956 785,070 720-759 7,402 749,367 319,806 25,554 14,540 1,116,669 >=760 13,709 1,830,019 701,053 56,261 32,042 2,633,084 Grand Total $ 227,400 $ 3,739,217 $ 1,492,565 $ 142,443 $ 80,605 $ 5,682,230 (1) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential Mortgages (1)(3) December 31, 2017 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 372,116 $ 6,759 $ 1,214 $ — $ — $ — $ — $ 380,089 <600 21 220,737 55,108 35,617 23,834 2,505 6,020 343,842 600-639 45 155,920 42,420 35,009 34,331 2,696 6,259 276,680 640-679 37 320,248 94,601 90,708 86,740 3,011 2,641 597,986 680-719 98 554,058 236,602 136,980 147,754 3,955 10,317 1,089,764 720-759 92 952,532 480,900 178,876 183,527 4,760 8,600 1,809,287 >=760 588 3,019,514 1,066,919 263,541 187,713 8,418 12,594 4,559,287 Grand Total $ 372,997 $ 5,229,768 $ 1,977,764 $ 740,731 $ 663,899 $ 25,345 $ 46,431 $ 9,056,935 (1) Includes LHFS. (2) Residential mortgages and home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) December 31, 2017 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 154,690 $ 536 $ 238 $ — $ — $ 155,464 <600 8,064 190,657 64,554 16,634 22,954 302,863 600-639 6,276 158,461 61,250 9,236 9,102 244,325 640-679 6,745 297,003 127,347 19,465 14,058 464,618 680-719 8,875 500,234 258,284 24,675 20,261 812,329 720-759 8,587 724,831 332,508 30,526 |