LOANS AND ALLOWANCE FOR CREDIT LOSSES | =640 12,306,648 33.8 % 6,128,974 20.9 % Total $ 36,456,747 100.0 % $ 29,335,220 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) FICO score at origination. Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: Residential Mortgages (1)(3) December 31, 2019 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 92,052 $ 4,654 $ 534 $ — $ — $ — $ — $ 97,240 <600 33 180,465 48,344 36,401 27,262 1,518 2,325 296,348 600-639 31 122,675 45,189 34,690 37,358 636 1,108 241,687 640-679 1,176 263,781 89,179 78,215 87,067 946 1,089 521,453 680-719 7,557 511,018 219,766 132,076 155,857 1,583 2,508 1,030,365 720-759 14,427 960,290 413,532 195,335 191,850 1,959 3,334 1,780,727 >=760 36,621 3,324,285 938,368 353,989 203,665 3,673 7,281 4,867,882 Grand Total $ 151,897 $ 5,367,168 $ 1,754,912 $ 830,706 $ 703,059 $ 10,315 $ 17,645 $ 8,835,702 (1) Excludes LHFS. (2) Residential mortgages in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) ALLL model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) December 31, 2019 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 176,138 $ 189 $ 153 $ — $ — $ 176,480 <600 824 215,977 66,675 11,467 4,459 299,402 600-639 1,602 147,089 34,624 4,306 3,926 191,547 640-679 9,964 264,021 78,645 8,079 3,626 364,335 680-719 17,120 478,817 146,529 12,558 9,425 664,449 720-759 25,547 665,647 204,104 12,606 10,857 918,761 >=760 61,411 1,639,702 408,812 30,259 15,186 2,155,370 Grand Total $ 292,606 $ 3,411,442 $ 939,542 $ 79,275 $ 47,479 $ 4,770,344 (1) Excludes LHFS. (2) Home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) ALLL model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Residential Mortgages (1)(3) December 31, 2018 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 87,808 $ 4,465 $ — $ — $ 423 $ — $ — $ 92,696 <600 69 225,647 54,101 35,625 26,863 2,450 4,604 349,359 600-639 35 157,281 47,712 34,124 37,901 943 1,544 279,540 640-679 — 308,780 112,811 76,512 101,057 1,934 1,767 602,861 680-719 — 560,920 266,877 148,283 175,889 3,630 3,593 1,159,192 720-759 50 1,061,969 535,840 210,046 218,177 4,263 6,704 2,037,049 >=760 213 3,518,916 1,253,733 354,629 220,695 6,477 9,102 5,363,765 Grand Total $ 88,175 $ 5,837,978 $ 2,271,074 $ 859,219 $ 781,005 $ 19,697 $ 27,314 $ 9,884,462 (1) Excludes LHFS. (2) Residential mortgages in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) ALLL model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Home Equity Loans and Lines of Credit (2) December 31, 2018 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 133,436 $ 841 $ 197 $ — $ 5 $ 134,479 <600 1,130 209,536 64,202 14,948 5,988 295,804 600-639 398 166,384 48,543 7,932 2,780 226,037 640-679 919 305,642 112,937 10,311 6,887 436,696 680-719 869 527,374 215,824 17,231 13,482 774,780 720-759 1,139 732,467 292,516 20,812 14,677 1,061,611 >=760 2,280 1,844,830 614,221 46,993 27,939 2,536,263 Grand Total $ 140,171 $ 3,787,074 $ 1,348,440 $ 118,227 $ 71,758 $ 5,465,670 (1) Home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. TDR Loans The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated: (in thousands) December 31, 2019 December 31, 2018 (2) Performing $ 3,646,354 $ 5,069,879 Non-performing 673,777 908,490 Total (1) $ 4,320,131 $ 5,978,369 (1) Excludes LHFS. (2) Balances at December 31, 2018 have been updated to include RV/marine TDRs in the amount of $56.0 million ( $55.7 million performing, $0.4 million non-performing) that were not identified at that date. Financial Impact and TDRs by Concession Type The Company's modifications consist primarily of term extensions. The following tables detail the activity of TDRs for the years ended December 31, 2019 , 2018 and 2017 : Year Ended December 31, 2019 Number of Pre-TDR Recorded (1) Post-TDR Recorded Investment (2) (dollars in thousands) Commercial: CRE 57 $ 101,885 $ 98,984 C&I 91 2,591 2,601 Consumer: Residential mortgages (3) 112 15,232 15,498 Home equity loans and lines of credit 148 14,671 15,795 RICs and auto loans 74,458 1,274,067 1,277,756 Personal unsecured loans 211 2,543 2,572 Other consumer 72 2,572 2,556 Total 75,149 $ 1,413,561 $ 1,415,762 (1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred. (2) Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred. (3) The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Year Ended December 31, 2018 Number of Pre-TDR Recorded (1) Post-TDR Recorded Investment (2) (dollars in thousands) Commercial: CRE 99 $ 145,214 $ 140,153 C&I 247 9,932 9,515 Consumer: Residential mortgages (3) 189 32,606 31,770 Home equity loans and lines of credit 159 10,629 10,545 RICs and auto loans 132,408 2,204,895 2,216,157 Personal unsecured loans 363 4,650 4,589 Other consumer 11 308 228 Total 133,476 $ 2,408,234 $ 2,412,957 (1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred. (2) Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred. (3) The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves. Year Ended December 31, 2017 Number of Pre-TDR Recorded (1) Post-TDR Recorded Investment (2) (dollars in thousands) Commercial: CRE 75 $ 152,550 $ 124,710 C&I 790 24,915 24,862 Multi-family — — — Other commercial — — — Consumer: Residential mortgages (3) 212 40,578 40,834 Home equity loans and lines of credit 70 5,554 6,568 RICs and auto loans 206,963 3,498,518 3,493,806 Personal unsecured loans 391 4,678 4,548 Other consumer 109 3,055 3,079 Total 208,610 $ 3,729,848 $ 3,698,407 (1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred. (2) Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred. (3) The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves. TDRs Which Have Subsequently Defaulted A TDR is generally considered to have subsequently defaulted if, after modification, the loan becomes 90 DPD. For RICs, a TDR is considered to have subsequently defaulted after modification at the earlier of the date of repossession or 120 DPD. The following table details period-end recorded investment balances of TDRs that became TDRs during the past twelve-month period and have subsequently defaulted during the years ended December 31, 2019 , 2018 , and 2017 , respectively. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Year Ended December 31, 2019 2018 2017 Number of Recorded Investment (1) Number of Recorded Investment (1) Number of Recorded Investment (1) (dollars in thousands) Commercial CRE 10 $ 6,020 7 $ 21,654 18 $ 27,286 C&I 122 37,433 155 20,920 205 7,741 Other commercial 5" id="sjs-B4" xml:space="preserve"> LOANS AND ALLOWANCE FOR CREDIT LOSSES Overall The Company's loans are reported at their outstanding principal balances net of any cumulative charge-offs, unamortized deferred fees and costs and unamortized premiums or discounts. The Company maintains an ACL to provide for losses inherent in its portfolios. Certain loans are pledged as collateral for borrowings, securitizations, or SPEs. These loans totaled $53.9 billion at December 31, 2019 and $49.5 billion at December 31, 2018 . Loans that the Company intends to sell are classified as LHFS. The LHFS portfolio balance at December 31, 2019 was $1.4 billion , compared to $1.3 billion at December 31, 2018 . LHFS in the residential mortgage portfolio that were originated with the intent to sell were $ 289.0 million as of December 31, 2019 and are reported at either estimated fair value (if the FVO is elected) or the lower of cost or fair value. For a discussion on the valuation of LHFS at fair value, see Note 16 to these Consolidated Financial Statements . Loans under SC’s personal lending platform have been classified as HFS and adjustments to lower of cost or market are recorded through Miscellaneous income, net on the Consolidated Statements of Operations . As of December 31, 2019 , the carrying value of the personal unsecured HFS portfolio was $1.0 billion . During 2019, the Company sold $1.4 billion of performing residential loans to FNMA for a net gain of $7.9 million . In October 2019, SBNA agreed to sell from its portfolio certain restructured residential mortgage and home equity loans (with approximately $187.0 million of principal balances outstanding) to two unrelated third parties. This transaction settled in the fourth quarter with an immaterial impact on the Consolidated Statements of Operations. The loans were sold with servicing released to the purchasers. On October 4, 2019, SBNA agreed to sell approximately $768.2 million of equipment finance loans and approximately $74.2 million of operating leases to an unrelated third party. This transaction settled on November 29, 2019, with a gain of $5.6 million on the sale. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Interest on loans is credited to income as it is earned. Loan origination fees and certain direct loan origination costs are deferred and recognized as adjustments to interest income in the Consolidated Statements of Operations over the contractual life of the loan utilizing the interest method. Loan origination costs and fees and premiums and discounts on RICs are deferred and recognized in interest income over their estimated lives using estimated prepayment speeds, which are updated on a monthly basis. At December 31, 2019 and December 31, 2018 , accrued interest receivable on the Company's loans was $497.7 million and $524.0 million , respectively. During the years ended December 31, 2019 , 2018 and 2017 , the Company purchased retail installment contract financial receivables from third-party lenders for $1.1 billion , $67.2 thousand and zero , respectively. The UPB of these loans as of the acquisition date was $1.12 billion , $74.1 thousand and zero , respectively. Loan and Lease Portfolio Composition The following presents the composition of gross loans and leases HFI by portfolio and by rate type: December 31, 2019 December 31, 2018 (dollars in thousands) Amount Percent Amount Percent Commercial LHFI: CRE loans $ 8,468,023 9.1 % $ 8,704,481 10.0 % C&I loans 16,534,694 17.8 % 15,738,158 18.1 % Multifamily loans 8,641,204 9.3 % 8,309,115 9.5 % Other commercial (2) 7,390,795 8.2 % 7,630,004 8.8 % Total commercial LHFI 41,034,716 44.4 % 40,381,758 46.4 % Consumer loans secured by real estate: Residential mortgages 8,835,702 9.5 % 9,884,462 11.4 % Home equity loans and lines of credit 4,770,344 5.1 % 5,465,670 6.3 % Total consumer loans secured by real estate 13,606,046 14.6 % 15,350,132 17.7 % Consumer loans not secured by real estate: RICs and auto loans 36,456,747 39.3 % 29,335,220 33.7 % Personal unsecured loans 1,291,547 1.4 % 1,531,708 1.8 % Other consumer (3) 316,384 0.3 % 447,050 0.4 % Total consumer loans 51,670,724 55.6 % 46,664,110 53.6 % Total LHFI (1) $ 92,705,440 100.0 % $ 87,045,868 100.0 % Total LHFI: Fixed rate $ 61,775,942 66.6 % $ 56,696,491 65.1 % Variable rate 30,929,498 33.4 % 30,349,377 34.9 % Total LHFI (1) $ 92,705,440 100.0 % $ 87,045,868 100.0 % (1) Total LHFI includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, net of discounts as well as purchase accounting adjustments. These items resulted in a net increase in the loan balances of $3.2 billion and $1.4 billion as of December 31, 2019 and December 31, 2018 , respectively. (2) Other commercial includes CEVF leveraged leases and loans. (3) Other consumer primarily includes RV and marine loans. (4) Beginning in 2018, the Bank has an agreement with SC by which SC provides the Bank with origination support services in connection with the processing, underwriting and purchase of RICs, primarily from Chrysler dealers. Portfolio segments and classes GAAP requires that entities disclose information about the credit quality of their financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes similar categorization compared to the financial statement categorization of loans to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments. The commercial segmentation reflects line of business distinctions. The CRE line of business includes C&I owner-occupied real estate and specialized lending for investment real estate. The Company's allowance methodology further classifies loans in this line of business into construction and non-construction loans; however, the methodology for development and determination of the allowance is generally consistent between the two portfolios. "C&I" includes non-real estate-related C&I loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” includes loans to global customer relationships in Latin America which are not defined as commercial or consumer for regulatory purposes. The remainder of the portfolio primarily represents the CEVF portfolio. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The Company's portfolio classes are substantially the same as its financial statement categorization of loans for consumer loan populations. “Residential mortgages” includes mortgages on residential property, including single family and 1-4 family units. "Home equity loans and lines of credit" include all organic home equity contracts and purchased home equity portfolios. "RICs and auto loans" includes the Company's direct automobile loan portfolios, but excludes RV and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts as well as indirect auto loans. In accordance with the Company's accounting policy when establishing the collective ACL for originated loans, the Company's estimate of losses on recorded investment includes the estimate of the related net unaccreted discount balance that is expected at the time of charge-off, while it considers the entire unaccreted discount for loan portfolios purchased at a discount as available to absorb the credit losses when determining the ACL specific to these portfolios. At December 31, 2019 and 2018 , the Company had $279.4 million and $803.1 million , respectively, of loans originated prior to the Change in Control. The purchase marks on these portfolios were $726.5 thousand and $2.1 million at December 31, 2019 and 2018 , respectively. During the years ended December 31, 2019 and 2018 , SC originated $12.8 billion and $7.9 billion , respectively, in Chrysler Capital loans (including the SBNA originations program), which represented 56% and 46% , respectively, of the UPB of SC's total RIC originations (including the SBNA originations program). ACL Rollforward by Portfolio Segment The activity in the ACL by portfolio segment for the years ended December 31, 2019 , and 2018 was as follows: Year Ended December 31, 2019 (in thousands) Commercial Consumer Unallocated Total ALLL, beginning of period $ 441,083 $ 3,409,024 $ 47,023 $ 3,897,130 Provision for loan and lease losses 89,962 2,200,870 — 2,290,832 Charge-offs (185,035 ) (5,364,673 ) (275 ) (5,549,983 ) Recoveries 53,819 2,954,391 — 3,008,210 Charge-offs, net of recoveries (131,216 ) (2,410,282 ) (275 ) (2,541,773 ) ALLL, end of period $ 399,829 $ 3,199,612 $ 46,748 $ 3,646,189 Reserve for unfunded lending commitments, beginning of period $ 89,472 $ 6,028 $ — $ 95,500 (Release of) / Provision for reserve for unfunded lending commitments 1,321 (136 ) — 1,185 Loss on unfunded lending commitments (4,859 ) — — (4,859 ) Reserve for unfunded lending commitments, end of period 85,934 5,892 — 91,826 Total ACL, end of period $ 485,763 $ 3,205,504 $ 46,748 $ 3,738,015 Ending balance, individually evaluated for impairment (1) $ 50,307 $ 935,086 $ — $ 985,393 Ending balance, collectively evaluated for impairment 349,525 2,264,523 46,748 2,660,796 Financing receivables: (2) Ending balance $ 41,151,009 $ 52,974,654 $ — $ 94,125,663 Ending balance, evaluated under the FVO or lower of cost or fair value 116,293 1,376,911 — 1,493,204 Ending balance, individually evaluated for impairment (1) 342,295 4,225,331 — 4,567,626 Ending balance, collectively evaluated for impairment 40,692,421 47,372,412 — 88,064,833 (1) Consists of loans in TDR status. (2) Contains LHFS of $1.4 billion for the year ended December 31, 2019 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Year Ended December 31, 2018 (in thousands) Commercial Consumer Unallocated Total ALLL, beginning of period $ 443,796 $ 3,504,068 $ 47,023 $ 3,994,887 Provision for loan and lease losses 45,897 2,306,896 — 2,352,793 Charge-offs (108,750 ) (4,974,547 ) — (5,083,297 ) Recoveries 60,140 2,572,607 — 2,632,747 Charge-offs, net of recoveries (48,610 ) (2,401,940 ) — (2,450,550 ) ALLL, end of period $ 441,083 $ 3,409,024 $ 47,023 $ 3,897,130 Reserve for unfunded lending commitments, beginning of period $ 103,835 $ 5,276 $ — $ 109,111 Release of unfunded lending commitments (13,647 ) 752 — (12,895 ) Loss on unfunded lending commitments (716 ) — — (716 ) Reserve for unfunded lending commitments, end of period 89,472 6,028 — 95,500 Total ACL, end of period $ 530,555 $ 3,415,052 $ 47,023 $ 3,992,630 Ending balance, individually evaluated for impairment (1) $ 94,120 $ 1,457,174 $ — $ 1,551,294 Ending balance, collectively evaluated for impairment 346,963 1,951,850 47,023 2,345,836 Financing receivables: (2) Ending balance $ 40,381,758 $ 47,947,388 $ — $ 88,329,146 Ending balance, evaluated under the FVO or lower of cost or fair value — 1,393,476 — 1,393,476 Ending balance, individually evaluated for impairment (1) 444,031 5,779,998 — 6,224,029 Ending balance, collectively evaluated for impairment 39,937,727 40,773,914 — 80,711,641 (1) Consists of loans in TDR status. (2) Contains LHFS of $1.3 billion for the year ended December 31, 2018 . Year Ended December 31, 2017 (in thousands) Commercial Consumer Unallocated Total ALLL, beginning of period $ 449,837 $ 3,317,604 $ 47,023 $ 3,814,464 Provision for loan losses 99,606 2,670,950 — 2,770,556 Other (1) 356 5,283 — 5,639 Charge-offs (144,002 ) (4,891,383 ) — (5,035,385 ) Recoveries 37,999 2,401,614 — 2,439,613 Charge-offs, net of recoveries (106,003 ) (2,489,769 ) — (2,595,772 ) ALLL, end of period $ 443,796 $ 3,504,068 $ 47,023 $ 3,994,887 Reserve for unfunded lending commitments, beginning of period $ 116,866 $ 5,552 $ — $ 122,418 Provision for unfunded lending commitments (10,336 ) (276 ) — (10,612 ) Loss on unfunded lending commitments (2,695 ) — — (2,695 ) Reserve for unfunded lending commitments, end of period 103,835 5,276 — 109,111 Total ACL end of period $ 547,631 $ 3,509,344 $ 47,023 $ 4,103,998 Ending balance, individually evaluated for impairment (2) $ 102,326 $ 1,824,640 $ — $ 1,926,966 Ending balance, collectively evaluated for impairment 341,470 1,679,428 47,023 2,067,921 Financing receivables: (3) Ending balance $ 39,315,888 $ 43,997,279 $ — $ 83,313,167 Ending balance, evaluated under the FVO or lower of cost or fair value (1) 149,177 2,420,155 — 2,569,332 Ending balance, individually evaluated for impairment (2) 593,585 6,652,949 — 7,246,534 Ending balance, collectively evaluated for impairment 38,573,126 34,924,175 — 73,497,301 (1) Includes transfers in for the period ending December 31, 2017 related to the contribution of SFS to SHUSA. (2) Consists of loans in TDR status. (3) Contains LHFS of $2.5 billion for the year ended December 31, 2017 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Non-accrual loans by Class of Financing Receivable The recorded investment in non-accrual loans disaggregated by class of financing receivables and other non-performing assets is summarized as follows: (in thousands) December 31, 2019 December 31, 2018 Non-accrual loans: Commercial: CRE $ 83,117 $ 88,500 C&I 153,428 189,827 Multifamily 5,112 13,530 Other commercial 31,987 72,841 Total commercial loans 273,644 364,698 Consumer: Residential mortgages 134,957 216,815 Home equity loans and lines of credit 107,289 115,813 RICs and auto loans 1,643,459 1,545,322 Personal unsecured loans 2,212 3,602 Other consumer 11,491 9,187 Total consumer loans 1,899,408 1,890,739 Total non-accrual loans 2,173,052 2,255,437 OREO 66,828 107,868 Repossessed vehicles 212,966 224,046 Foreclosed and other repossessed assets 4,218 1,844 Total OREO and other repossessed assets 284,012 333,758 Total non-performing assets $ 2,457,064 $ 2,589,195 Age Analysis of Past Due Loans The Company generally considers an account delinquent when an obligor fails to pay substantially all (defined as 90% ) of the scheduled payment by the due date. The age of recorded investments in past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows: As of: December 31, 2019 (in thousands) 30-89 90 Total Current Total Recorded Investment Commercial: CRE $ 51,472 $ 65,290 $ 116,762 $ 8,351,261 $ 8,468,023 $ — C&I (1) 55,957 84,640 140,597 16,510,391 16,650,988 — Multifamily 10,456 3,704 14,160 8,627,044 8,641,204 — Other commercial 61,973 6,352 68,325 7,322,469 7,390,794 — Consumer: Residential mortgages (2) 154,978 128,578 283,556 8,848,971 9,132,527 — Home equity loans and lines of credit 45,417 75,972 121,389 4,648,955 4,770,344 — RICs and auto loans 4,364,110 404,723 4,768,833 31,687,914 36,456,747 — Personal unsecured loans (3) 85,277 102,572 187,849 2,110,803 2,298,652 93,102 Other consumer 11,375 7,479 18,854 297,530 316,384 — Total $ 4,841,015 $ 879,310 $ 5,720,325 $ 88,405,338 $ 94,125,663 $ 93,102 (1) C&I loans includes $116.3 million of LHFS at December 31, 2019 . (2) Residential mortgages includes $296.8 million of LHFS at December 31, 2019 . (3) Personal unsecured loans includes $1.0 billion of LHFS at December 31, 2019 . NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) As of December 31, 2018 (in thousands) 30-89 90 Total Current Total Recorded Commercial: CRE $ 20,179 $ 49,317 $ 69,496 $ 8,634,985 $ 8,704,481 $ — C&I 61,495 74,210 135,705 15,602,453 15,738,158 — Multifamily 1,078 4,574 5,652 8,303,463 8,309,115 — Other commercial 16,081 5,330 21,411 7,608,593 7,630,004 6 Consumer: Residential mortgages (1) 186,222 171,265 357,487 9,741,496 10,098,983 — Home equity loans and lines of credit 58,507 79,860 138,367 5,327,303 5,465,670 — RICs and auto loans 4,318,619 441,742 4,760,361 24,574,859 29,335,220 — Personal unsecured loans (2) 93,675 102,463 196,138 2,404,327 2,600,465 98,973 Other consumer 16,261 13,782 30,043 417,007 447,050 — Total $ 4,772,117 $ 942,543 $ 5,714,660 $ 82,614,486 $ 88,329,146 $ 98,979 (1) Residential mortgages included $214.5 million of LHFS at December 31, 2018 . (2) Personal unsecured loans included $1.1 billion of LHFS at December 31, 2018 . Impaired Loans by Class of Financing Receivable Impaired loans are generally defined as all TDRs plus commercial non-accrual loans in excess of $1.0 million . Impaired loans disaggregated by class of financing receivables are summarized as follows: December 31, 2019 (in thousands) Recorded Investment (1) UPB Related Average With no related allowance recorded: Commercial: CRE $ 87,252 $ 92,180 $ — $ 83,154 C&I 24,816 26,814 — 25,338 Multifamily 2,927 3,807 — 10,594 Other commercial 2,190 2,205 — 4,769 Consumer: Residential mortgages 99,815 149,887 — 122,357 Home equity loans and lines of credit 37,496 39,675 — 41,783 RICs and auto loans 3,201 3,222 — 5,132 Personal unsecured loans 10 10 — 7 Other consumer 2,995 2,995 — 3,293 With an allowance recorded: Commercial: CRE 59,778 88,746 10,725 59,320 C&I 130,209 147,959 35,596 155,194 Other commercial 22,587 27,669 3,986 41,251 Consumer: Residential mortgages 141,093 238,571 13,006 197,529 Home equity loans and lines of credit 33,498 39,406 3,182 47,019 RICs and auto loans 3,844,618 3,846,003 913,642 4,544,652 Personal unsecured loans 14,716 14,947 4,282 15,449 Other consumer 51,090 54,061 974 30,575 Total: Commercial $ 329,759 $ 389,380 $ 50,307 $ 379,620 Consumer 4,228,532 4,388,777 935,086 5,007,796 Total $ 4,558,291 $ 4,778,157 $ 985,393 $ 5,387,416 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, and net of discounts. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) December 31, 2018 (in thousands) Recorded Investment (1) UPB Related Average With no related allowance recorded: Commercial: CRE $ 79,056 $ 88,960 $ — $ 102,731 C&I 25,859 36,067 — 54,200 Multifamily 18,260 19,175 — 14,074 Other commercial 7,348 7,380 — 4,058 Consumer: Residential mortgages 144,899 201,905 — 126,110 Home equity loans and lines of credit 46,069 48,021 — 49,233 RICs and auto loans 7,062 9,072 — 11,628 Personal unsecured loans 4 4 — 42 Other consumer 3,591 3,591 — 6,574 With an allowance recorded: Commercial: CRE 58,861 66,645 6,449 78,271 C&I 180,178 197,937 66,329 178,474 Multifamily — — — 3,101 Other commercial 59,914 59,914 21,342 68,813 Consumer: Residential mortgages 253,965 289,447 29,156 288,029 Home equity loans and lines of credit 60,540 71,475 4,272 62,684 RICs and auto loans 5,244,685 5,346,013 1,415,709 5,633,094 Personal unsecured loans 16,182 16,446 6,875 16,330 Other consumer 10,060 13,275 1,162 10,826 Total: Commercial $ 429,476 $ 476,078 $ 94,120 $ 503,722 Consumer 5,787,057 5,999,249 1,457,174 6,204,550 Total $ 6,216,533 $ 6,475,327 $ 1,551,294 $ 6,708,272 (1) Recorded investment includes deferred loan fees, net of deferred origination costs and unamortized purchase premiums, and net of discounts. The Company recognized interest income of $585.5 million on approximately $3.6 billion of TDRs that were in performing status as of December 31, 2019 and $761.0 million on approximately $5.1 billion of TDRs that were in performing status as of December 31, 2018 . Commercial Lending Asset Quality Indicators The Company's Risk Department performs a credit analysis and classifies certain loans over an internal threshold based on the commercial lending classifications described below: PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner. SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special mention assets are not adversely classified. SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected. DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur. Commercial loan credit quality indicators by class of financing receivables are summarized as follows: December 31, 2019 CRE C&I Multifamily Remaining Total (1) (in thousands) Rating: Pass $ 7,513,567 $ 14,816,669 $ 8,356,377 $ 7,072,083 $ 37,758,696 Special mention 508,133 743,462 260,764 260,051 1,772,410 Substandard 379,199 321,842 24,063 44,919 770,023 Doubtful 24,378 47,010 — 13,741 85,129 N/A (2) 42,746 722,005 — — 764,751 Total commercial loans $ 8,468,023 $ 16,650,988 $ 8,641,204 $ 7,390,794 $ 41,151,009 (1) Financing receivables include LHFS. (2) Consists of loans that have not been assigned a regulatory rating. December 31, 2018 CRE C&I Multifamily Remaining Total (1) (in thousands) Rating: Pass $ 7,655,627 $ 14,003,134 $ 8,072,407 $ 7,466,419 $ 37,197,587 Special mention 628,097 772,704 204,262 67,313 1,672,376 Substandard 373,356 408,515 32,446 36,255 850,572 Doubtful 4,655 38,373 — 60,017 103,045 N/A (2) 42,746 515,432 — — 558,178 Total commercial loans $ 8,704,481 $ 15,738,158 $ 8,309,115 $ 7,630,004 $ 40,381,758 (1) Financing receivables include LHFS. (2) Consists of loans that have not been assigned a regulatory rating. Consumer Lending Asset Quality Indicators-Credit Score Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score as follows: Credit Score Range (2) December 31, 2019 December 31, 2018 (dollars in thousands) RICs and auto loans Percent RICs and auto loans Percent No FICO (1) $ 3,178,459 8.7 % $ 3,136,449 10.7 % <600 15,013,670 41.2 % 14,884,385 50.7 % 600-639 5,957,970 16.3 % 5,185,412 17.7 % >=640 12,306,648 33.8 % 6,128,974 20.9 % Total $ 36,456,747 100.0 % $ 29,335,220 100.0 % (1) Consists primarily of loans for which credit scores are not considered in the ALLL model. (2) FICO score at origination. Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's ALLL incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated loss given default for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which the Company believes the additional expense is warranted. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: Residential Mortgages (1)(3) December 31, 2019 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 92,052 $ 4,654 $ 534 $ — $ — $ — $ — $ 97,240 <600 33 180,465 48,344 36,401 27,262 1,518 2,325 296,348 600-639 31 122,675 45,189 34,690 37,358 636 1,108 241,687 640-679 1,176 263,781 89,179 78,215 87,067 946 1,089 521,453 680-719 7,557 511,018 219,766 132,076 155,857 1,583 2,508 1,030,365 720-759 14,427 960,290 413,532 195,335 191,850 1,959 3,334 1,780,727 >=760 36,621 3,324,285 938,368 353,989 203,665 3,673 7,281 4,867,882 Grand Total $ 151,897 $ 5,367,168 $ 1,754,912 $ 830,706 $ 703,059 $ 10,315 $ 17,645 $ 8,835,702 (1) Excludes LHFS. (2) Residential mortgages in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) ALLL model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Home Equity Loans and Lines of Credit (2) December 31, 2019 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 176,138 $ 189 $ 153 $ — $ — $ 176,480 <600 824 215,977 66,675 11,467 4,459 299,402 600-639 1,602 147,089 34,624 4,306 3,926 191,547 640-679 9,964 264,021 78,645 8,079 3,626 364,335 680-719 17,120 478,817 146,529 12,558 9,425 664,449 720-759 25,547 665,647 204,104 12,606 10,857 918,761 >=760 61,411 1,639,702 408,812 30,259 15,186 2,155,370 Grand Total $ 292,606 $ 3,411,442 $ 939,542 $ 79,275 $ 47,479 $ 4,770,344 (1) Excludes LHFS. (2) Home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) ALLL model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. Residential Mortgages (1)(3) December 31, 2018 N/A (2) LTV<=70% 70.01-80% 80.01-90% 90.01-100% 100.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (2) $ 87,808 $ 4,465 $ — $ — $ 423 $ — $ — $ 92,696 <600 69 225,647 54,101 35,625 26,863 2,450 4,604 349,359 600-639 35 157,281 47,712 34,124 37,901 943 1,544 279,540 640-679 — 308,780 112,811 76,512 101,057 1,934 1,767 602,861 680-719 — 560,920 266,877 148,283 175,889 3,630 3,593 1,159,192 720-759 50 1,061,969 535,840 210,046 218,177 4,263 6,704 2,037,049 >=760 213 3,518,916 1,253,733 354,629 220,695 6,477 9,102 5,363,765 Grand Total $ 88,175 $ 5,837,978 $ 2,271,074 $ 859,219 $ 781,005 $ 19,697 $ 27,314 $ 9,884,462 (1) Excludes LHFS. (2) Residential mortgages in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) ALLL model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Home Equity Loans and Lines of Credit (2) December 31, 2018 N/A (1) LTV<=70% 70.01-90% 90.01-110% LTV>110% Grand Total FICO Score (dollars in thousands) N/A (1) $ 133,436 $ 841 $ 197 $ — $ 5 $ 134,479 <600 1,130 209,536 64,202 14,948 5,988 295,804 600-639 398 166,384 48,543 7,932 2,780 226,037 640-679 919 305,642 112,937 10,311 6,887 436,696 680-719 869 527,374 215,824 17,231 13,482 774,780 720-759 1,139 732,467 292,516 20,812 14,677 1,061,611 >=760 2,280 1,844,830 614,221 46,993 27,939 2,536,263 Grand Total $ 140,171 $ 3,787,074 $ 1,348,440 $ 118,227 $ 71,758 $ 5,465,670 (1) Home equity loans and lines of credit in the "N/A" range for LTV or FICO score primarily represent the balance on loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (2) Allowance model considers LTV for financing receivables in first lien position for the Company and CLTV for financing receivables in second lien position for the Company. TDR Loans The following table summarizes the Company’s performing and non-performing TDRs at the dates indicated: (in thousands) December 31, 2019 December 31, 2018 (2) Performing $ 3,646,354 $ 5,069,879 Non-performing 673,777 908,490 Total (1) $ 4,320,131 $ 5,978,369 (1) Excludes LHFS. (2) Balances at December 31, 2018 have been updated to include RV/marine TDRs in the amount of $56.0 million ( $55.7 million performing, $0.4 million non-performing) that were not identified at that date. Financial Impact and TDRs by Concession Type The Company's modifications consist primarily of term extensions. The following tables detail the activity of TDRs for the years ended December 31, 2019 , 2018 and 2017 : Year Ended December 31, 2019 Number of Pre-TDR Recorded (1) Post-TDR Recorded Investment (2) (dollars in thousands) Commercial: CRE 57 $ 101,885 $ 98,984 C&I 91 2,591 2,601 Consumer: Residential mortgages (3) 112 15,232 15,498 Home equity loans and lines of credit 148 14,671 15,795 RICs and auto loans 74,458 1,274,067 1,277,756 Personal unsecured loans 211 2,543 2,572 Other consumer 72 2,572 2,556 Total 75,149 $ 1,413,561 $ 1,415,762 (1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred. (2) Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred. (3) The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Year Ended December 31, 2018 Number of Pre-TDR Recorded (1) Post-TDR Recorded Investment (2) (dollars in thousands) Commercial: CRE 99 $ 145,214 $ 140,153 C&I 247 9,932 9,515 Consumer: Residential mortgages (3) 189 32,606 31,770 Home equity loans and lines of credit 159 10,629 10,545 RICs and auto loans 132,408 2,204,895 2,216,157 Personal unsecured loans 363 4,650 4,589 Other consumer 11 308 228 Total 133,476 $ 2,408,234 $ 2,412,957 (1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred. (2) Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred. (3) The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves. Year Ended December 31, 2017 Number of Pre-TDR Recorded (1) Post-TDR Recorded Investment (2) (dollars in thousands) Commercial: CRE 75 $ 152,550 $ 124,710 C&I 790 24,915 24,862 Multi-family — — — Other commercial — — — Consumer: Residential mortgages (3) 212 40,578 40,834 Home equity loans and lines of credit 70 5,554 6,568 RICs and auto loans 206,963 3,498,518 3,493,806 Personal unsecured loans 391 4,678 4,548 Other consumer 109 3,055 3,079 Total 208,610 $ 3,729,848 $ 3,698,407 (1) Pre-TDR modification outstanding recorded investment amount is the month-end balance prior to the month in which the modification occurred. (2) Post-TDR modification outstanding recorded investment amount is the month-end balance for the month in which the modification occurred. (3) The post-TDR modification outstanding recorded investment amounts for residential mortgages exclude interest reserves. TDRs Which Have Subsequently Defaulted A TDR is generally considered to have subsequently defaulted if, after modification, the loan becomes 90 DPD. For RICs, a TDR is considered to have subsequently defaulted after modification at the earlier of the date of repossession or 120 DPD. The following table details period-end recorded investment balances of TDRs that became TDRs during the past twelve-month period and have subsequently defaulted during the years ended December 31, 2019 , 2018 , and 2017 , respectively. NOTE 4. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Year Ended December 31, 2019 2018 2017 Number of Recorded Investment (1) Number of Recorded Investment (1) Number of Recorded Investment (1) (dollars in thousands) Commercial CRE 10 $ 6,020 7 $ 21,654 18 $ 27,286 C&I 122 37,433 155 20,920 205 7,741 Other commercial 5 |