LOANS AND ALLOWANCE FOR CREDIT LOSSES | =760 546,536 1,395,386 1,664,572 1,442,340 569,317 226,476 5,844,627 13.5 % Total $ 5,045,821 $ 14,664,012 $ 11,480,232 $ 7,154,106 $ 2,719,879 $ 2,174,717 $ 43,238,767 100.0 % Current period gross write-offs - RICs and auto loans $ 1,094 $ 423,021 $ 379,004 $ 195,396 $ 59,777 $ 73,251 $ 1,131,543 (1) Loans originated during the three months ended March 31, 2024. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. (3) Excludes LHFS. As of December 31, 2023 RICs and auto loans (dollars in thousands) Amortized Cost by Origination Year (3) Credit Score Range 2023 (1) 2022 2021 2020 2019 Prior Total Percent No FICO (2) $ 1,075,125 $ 763,677 $ 445,542 $ 193,922 $ 120,752 $ 61,909 $ 2,660,927 6.1 % <600 5,578,707 4,219,184 2,791,141 1,093,652 778,438 458,350 14,919,472 34.1 % 600-639 3,324,732 2,483,763 1,324,435 439,996 303,441 138,715 8,015,082 18.3 % 640-679 2,535,908 1,567,064 718,649 234,883 169,431 69,668 5,295,603 12.1 % 680-719 1,754,195 1,092,896 612,871 268,978 159,209 39,934 3,928,083 9.0 % 720-759 1,052,128 830,476 583,392 256,724 122,537 24,692 2,869,949 6.6 % >=760 1,574,026 1,847,059 1,644,605 654,214 267,443 28,896 6,016,243 13.8 % Total $ 16,894,821 $ 12,804,119 $ 8,120,635 $ 3,142,369 $ 1,921,251 $ 822,164 $ 43,705,359 100.0 % Current period gross write-offs - RICs and auto loans $ 479,992 $ 1,943,905 $ 1,052,016 $ 366,896 $ 245,621 $ 194,308 $ 4,282,738 (1) Loans originated during the year ended December 31, 2023. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. (3) Excludes LHFS. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Personal unsecured loans As of March 31, 2024 Personal Unsecured loans (dollars in thousands) Amortized Cost by Origination Year Credit Score Range 2024 (1) 2023 2022 2021 2020 Prior Total Percent No FICO (2) $ 7,351 $ — $ — $ — $ — $ 48 $ 7,399 0.2 % <600 3 53 41 105 21 2,882 3,105 0.1 % 600-639 72 6,739 9,648 1,038 352 5,640 23,489 0.6 % 640-679 8,481 156,270 194,299 24,571 2,961 32,020 418,602 11.3 % 680-719 50,350 548,420 541,476 95,491 7,564 69,186 1,312,487 35.4 % 720-759 60,304 459,873 426,872 105,254 7,367 69,117 1,128,787 30.4 % >=760 59,595 314,592 277,828 85,337 8,427 71,843 817,622 22.0 % Total $ 186,156 $ 1,485,947 $ 1,450,164 $ 311,796 $ 26,692 $ 250,736 $ 3,711,491 100.0 % Current period gross write-offs - Personal unsecured loans $ — $ 34,328 $ 56,646 $ 16,118 $ 667 $ 2,064 $ 109,823 (1) Loans originated during the three months ended March 31, 2024. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. As of December 31, 2023 Personal Unsecured loans (dollars in thousands) Amortized Cost by Origination Year Credit Score Range 2023 (1) 2022 2021 2020 2019 Prior Total Percent No FICO (2) $ 8,080 $ — $ — $ — $ — $ 49 $ 8,129 0.2 % <600 40 62 57 35 32 2,883 3,109 0.1 % 600-639 7,634 11,300 1,205 418 390 5,752 26,699 0.7 % 640-679 175,427 228,631 30,445 3,442 2,479 31,341 471,765 11.6 % 680-719 610,259 599,431 154,687 10,264 5,721 69,897 1,450,259 35.6 % 720-759 511,424 444,493 181,398 15,625 5,847 70,518 1,229,305 30.3 % >=760 350,721 274,043 148,550 20,357 6,020 73,743 873,434 21.5 % Total $ 1,663,585 $ 1,557,960 $ 516,342 $ 50,141 $ 20,489 $ 254,183 $ 4,062,700 100.0 % Current period gross write-offs - Personal unsecured loans $ 30,001 $ 179,550 $ 75,237 $ 4,837 $ 2,205 $ 5,621 $ 297,451 (1) Loans originated during the year ended December 31, 2023. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's CECL loss calculation incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated LGD for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which, the Company believes the additional expense is warranted. FICO scores are refreshed quarterly, where possible. The indicators disclosed represent the credit scores for loans as of the date presented based on the most recent assessment performed. Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: As of March 31, 2024 Amortized Cost by Origination Year (4) (dollars in thousands) Residential mortgages 2024 (1) 2023 (1) 2022 2021 2020 Prior Grand Total Revolving Loans LTV ratios (3) No LTV available (2) $ — $ — $ — $ — $ — $ 2,747 $ 2,747 $ — <= 70% — — 189,887 1,019,015 867,980 2,504,019 4,580,901 — 70.01% - 110% — — 81,541 55,319 — 5,681 142,541 — Greater than 110% — — — — — 372 372 — Total residential mortgages $ — $ — $ 271,428 $ 1,074,334 $ 867,980 $ 2,512,819 $ 4,726,561 $ — FICO scores No FICO score available $ — $ — $ — $ — $ — $ 3,507 $ 3,507 $ — <600 — — 12,524 20,550 15,271 145,170 193,515 — 600-679 — — 21,964 47,937 31,063 220,680 321,644 — 680-759 — — 70,445 220,738 192,388 661,083 1,144,654 — >=760 — — 166,495 785,109 629,258 1,482,379 3,063,241 — Total residential mortgages $ — $ — $ 271,428 $ 1,074,334 $ 867,980 $ 2,512,819 $ 4,726,561 $ — Current period gross write-offs - Residential mortgages $ — $ — $ — $ — $ — $ 12 $ 12 Home equity LTV ratios No LTV available (2) $ — $ — $ 1,714 $ 4,591 $ 4,418 $ 56,733 $ 67,456 $ 43,745 <= 70% — — 42,007 160,111 170,856 1,875,850 2,248,824 2,174,539 70.01% - 110% — — 3,883 1,409 — 11,602 16,894 14,133 Greater than 110% — — 621 154 — 1,132 1,907 1,907 Total home equity $ — $ — $ 48,225 $ 166,265 $ 175,274 $ 1,945,317 $ 2,335,081 $ 2,234,324 FICO scores No FICO score available $ — $ — $ 724 $ 2,495 $ 2,631 $ 54,444 $ 60,294 $ 36,587 <600 — — 697 2,913 5,403 135,875 144,888 126,879 600-679 — — 1,915 9,421 9,460 227,775 248,571 231,058 680-759 — — 17,432 52,431 58,706 622,422 750,991 733,658 >=760 — — 27,457 99,005 99,074 904,801 1,130,337 1,106,142 Total home equity $ — $ — $ 48,225 $ 166,265 $ 175,274 $ 1,945,317 $ 2,335,081 $ 2,234,324 Current period gross write-offs - home equity $ — $ — $ — $ — $ — $ 2,507 $ 2,507 (1) Loans originated during the three months ended March 31, 2024. The Company ceased origination of new residential mortgage and home equity loans in 2022. (2) Balances in the "No LTV available" or "No FICO score available" ranges primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company. (4) Excludes LHFS. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) As of December 31, 2023 Amortized Cost by Origination Year (4) (dollars in thousands) Residential mortgages 2023 (1) 2022 2021 2020 2019 Prior Grand Total Revolving Loans LTV ratios (3) No LTV available (2) $ — $ — $ — $ — $ — $ 2,156 $ 2,156 $ — <= 70% — 190,214 1,024,024 880,476 590,828 1,977,309 4,662,851 — 70.01% - 110% — 83,925 61,624 — — 5,287 150,836 — Greater than 110% — — — — — 375 375 — Total residential mortgages $ — $ 274,139 $ 1,085,648 $ 880,476 $ 590,828 $ 1,985,127 $ 4,816,218 $ — FICO scores No FICO score available $ — $ — $ — $ — $ — $ 2,926 $ 2,926 $ — <600 — 9,909 15,601 13,053 30,094 109,302 177,959 — 600-679 — 20,516 43,327 32,157 51,103 189,585 336,688 — 680-759 — 83,098 256,737 202,173 160,961 517,085 1,220,054 — >=760 — 160,616 769,983 633,093 348,670 1,166,229 3,078,591 — Total residential mortgages $ — $ 274,139 $ 1,085,648 $ 880,476 $ 590,828 $ 1,985,127 $ 4,816,218 $ — Current period gross write-offs - Residential mortgages $ — $ 33 $ 22 $ — $ 16 $ 182 $ 253 Home equity LTV ratios No LTV available (2) $ — $ 1,577 $ 3,904 $ 3,848 $ 3,747 $ 53,593 $ 66,669 $ 42,375 <= 70% — 43,661 168,205 179,258 230,879 1,737,887 2,359,890 2,285,157 70.01% - 110% — 3,742 1,968 — 23 13,630 19,363 16,576 Greater than 110% — 607 156 — — 1,769 2,532 2,532 Total home equity $ — $ 49,587 $ 174,233 $ 183,106 $ 234,649 $ 1,806,879 $ 2,448,454 $ 2,346,640 FICO scores No FICO score available $ — $ 703 $ 2,471 $ 2,597 $ 3,328 $ 52,044 $ 61,143 $ 36,854 <600 — 430 2,774 3,942 6,652 126,607 140,405 123,232 600-679 — 3," id="sjs-B4">LOANS AND ALLOWANCE FOR CREDIT LOSSES Overall The Company's LHFI are generally reported at their outstanding principal balances net of any cumulative charge-offs, unamortized deferred fees and costs and unamortized premiums or discounts. Certain LHFI are accounted for at fair value under the FVO. Certain loans are pledged as collateral for borrowings, securitizations, or SPEs. These loans totaled $59.2 billion at March 31, 2024 and $60.3 billion at December 31, 2023. Loans that the Company no longer intends to hold to maturity or for the foreseeable future are classified as LHFS. The LHFS portfolio balance at March 31, 2024 was $596.4 million, compared to $160.1 million at December 31, 2023. For a discussion on the valuation of LHFS at fair value, see Note 13 to these Condensed Consolidated Financial Statements. Interest on loans is credited to income as it is earned. Loan origination fees and certain direct loan origination costs are deferred and recognized as adjustments to interest income in the Condensed Consolidated Statements of Operations generally over the contractual life of the loan utilizing the interest method. Loan origination costs and fees and premiums and discounts on RICs are deferred and recognized in interest income over their estimated lives using estimated prepayment speeds, which are updated on a monthly basis. At March 31, 2024 and December 31, 2023, accrued interest receivable on the Company's loans was $624.8 million and $661.0 million, respectively. During the first quarter of 2024, the Company transferred $1.1 billion in RIC loans to a newly formed off-balance sheet trust. Refer to Note 7 of these Condensed Consolidated Financial Statements for more information. Loan and Lease Portfolio Composition The following presents the composition of loans and leases HFI by portfolio and by rate type as of the dates indicated: March 31, 2024 December 31, 2023 (dollars in thousands) Amount Percent Amount Percent Commercial LHFI: CRE loans $ 9,073,614 9.9 % $ 8,747,544 9.4 % C&I loans 10,825,263 11.8 % 11,181,962 12.0 % Multifamily loans 10,232,335 11.2 % 10,548,905 11.3 % Other commercial (2) 7,484,125 8.2 % 7,476,113 8.0 % Total commercial LHFI $ 37,615,337 41.1 % $ 37,954,524 40.7 % Consumer loans secured by real estate: Residential mortgages 4,726,561 5.2 % 4,816,218 5.2 % Home equity loans and lines of credit 2,335,081 2.5 % 2,448,454 2.6 % Total consumer loans secured by real estate $ 7,061,642 7.7 % $ 7,264,672 7.8 % Consumer loans not secured by real estate: RICs and auto loans 43,238,767 47.1 % 43,705,359 47.0 % Personal unsecured loans 3,711,491 4.0 % 4,062,700 4.4 % Other consumer (3) 52,551 0.1 % 59,954 0.1 % Total consumer loans $ 54,064,451 58.9 % $ 55,092,685 59.3 % Total LHFI (1) $ 91,679,788 100.0 % $ 93,047,209 100.0 % Total LHFI: Fixed rate $ 63,946,587 69.7 % $ 65,960,370 70.9 % Variable rate 27,733,201 30.3 % 27,086,839 29.1 % Total LHFI (1) $ 91,679,788 100.0 % $ 93,047,209 100.0 % (1) Total LHFI includes unamortized deferred loan fees, net of deferred origination costs; unamortized purchase premiums, net of discounts; unamortized participation fees; accretable subvention; as well as purchase accounting adjustments. These items resulted in a net positive adjustment to the loan balances of $497.2 million and $475.0 million as of March 31, 2024 and December 31, 2023, respectively. (2) Other commercial includes CEVF leveraged leases and loans. (3) Other consumer primarily includes RV and marine loans. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Portfolio segments and classes The Company discloses information about the credit quality of its financing receivables at disaggregated levels, specifically defined as “portfolio segments” and “classes,” based on management’s systematic methodology for determining the ACL. The Company utilizes similar categorization compared to the financial statement categorization of loans to model and calculate the ACL and track the credit quality, delinquency and impairment status of the underlying loan populations. In disaggregating its financing receivables portfolio, the Company’s methodology begins with the commercial and consumer segments. The commercial segmentation reflects line of business distinctions. The CRE line of business includes C&I owner-occupied real estate and specialized lending for investment real estate. C&I includes non-real estate-related commercial loans. "Multifamily" represents loans for multifamily residential housing units. “Other commercial” includes loans to global customer relationships in Latin America which are not defined as commercial or consumer for regulatory purposes. The remainder of the portfolio primarily represents the CEVF portfolio. The Company's portfolio classes are substantially the same as its financial statement categorization of loans for consumer loan populations. “Residential mortgages” includes mortgages on residential property, including single family and 1-4 family units. "Home equity loans and lines of credit" include all organic home equity contracts and purchased home equity portfolios. "RICs and auto loans" includes the Company's direct automobile loan portfolios but excludes RV and marine RICs. "Personal unsecured loans" includes personal revolving loans and credit cards. “Other consumer” includes an acquired portfolio of marine RICs and RV contracts. ACL Rollforward by Portfolio Segment The ACL is comprised of the ALLL and the reserve for unfunded lending commitments. The activity in the ACL by portfolio segment was as follows for the periods indicated: Three months ended March 31, 2024 (in thousands) Commercial Consumer Total ALLL, beginning of period $ 616,788 $ 6,315,265 $ 6,932,053 Credit loss (benefit) / expense (15,855) 424,389 408,534 Charge-offs (23,776) (1,244,661) (1,268,437) Recoveries 12,790 657,184 669,974 Charge-offs, net of recoveries $ (10,986) $ (587,477) $ (598,463) ALLL, end of period $ 589,947 $ 6,152,177 $ 6,742,124 Reserve for unfunded lending commitments, beginning of period $ 55,846 $ 4,916 $ 60,762 Credit loss (benefit) on unfunded lending commitments (2,979) (557) (3,536) Reserve for unfunded lending commitments, end of period $ 52,867 $ 4,359 $ 57,226 Total ACL, end of period $ 642,814 $ 6,156,536 $ 6,799,350 Three months ended March 31, 2023 (in thousands) Commercial Consumer Total ALLL, beginning of period $ 562,216 $ 6,217,783 $ 6,779,999 Day 1: Adjustment to allowance for adoption of ASU 2022-02 4,986 50,254 55,240 Credit loss expense 21,478 520,771 542,249 Charge-offs (26,866) (1,119,100) (1,145,966) Recoveries 19,281 664,489 683,770 Charge-offs, net of recoveries $ (7,585) $ (454,611) $ (462,196) ALLL, end of period $ 581,095 $ 6,334,197 $ 6,915,292 Reserve for unfunded lending commitments, beginning of period $ 77,709 $ 7,873 $ 85,582 Credit loss (benefit) on unfunded lending commitments 166 (14) 152 Reserve for unfunded lending commitments, end of period $ 77,875 $ 7,859 $ 85,734 Total ACL, end of period $ 658,970 $ 6,342,056 $ 7,001,026 NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) The credit risk in the Company’s loan portfolios is driven by credit and collateral quality and is affected by borrower-specific and economy-wide factors. In general, there is an inverse relationship between the credit quality of loans and projections of impairment losses so that loans with better credit quality require a lower expected loss reserve. The Company manages this risk through its underwriting, pricing strategies, credit policy standards, and servicing guidelines and practices, as well as the application of geographic and other concentration limits. The Company estimates CECL based on prospective information as well as account-level models based on historical data. Unemployment, HPI, CRE price index and used vehicle index growth rates, along with loan level characteristics, are the key inputs used in the models for prediction of the likelihood that the borrower will default in the forecasted period (the PD) and the loss in the event of default (the LGD). GDP is also a key input used in the models for the prediction of the likelihood that a borrower will default. The Company has determined the reasonable and supportable period to be three years, at which time the economic forecasts generally tend to revert to historical averages. The Company also utilizes qualitative adjustments to capture any additional risks that may not be captured in either the economic forecasts or in the historical data, including consideration of several factors such as the interpretation of economic trends and uncertainties, changes in the nature and volume of loan portfolios, trends in delinquency and collateral values, and concentration risk. The Company generally uses a third-party vendor's consensus baseline macroeconomic scenario for the quantitative estimate and additional positive and negative macroeconomic scenarios to make qualitative adjustments for macroeconomic uncertainty and considers adjustments to macroeconomic inputs and outputs based on market volatility. The baseline scenario was based on the latest consensus forecasts available which showed an improvement in key variables in the current quarter, including an expected improvement in unemployment rates (which is a key driver to losses) and the GDP growth rate, offset by expected worsening of the commercial real estate outlook (mainly office), indicating that there may be challenges ahead. The unemployment rate and used vehicle price index, which is a measure of wholesale used car price trends, are considered the most significant variables. Using the weighted-average of a range of economic forecast scenarios, we estimated at March 31, 2024 that the unemployment rate is expected to be approximately 4.9% at the end of 2024, slightly better than our previous estimate of 5.0% at December 31, 2023 for that period. Additionally, the weighted used vehicle index, where a higher number corresponds to a higher used car price at auction, is estimated at March 31, 2024 to be approximately 198 at the end of 2024 compared to our estimate at December 31, 2023 of approximately 201 for that period. While the economy saw significant recovery post pandemic, there is still considerable uncertainty regarding overall lifetime loss estimates due to persistent inflation and high interest rates. The Company's ACL was $6.8 billion at March 31, 2024, a decrease of $193.5 million from December 31, 2023. The decrease in the ACL was primarily driven by improvement in the macroeconomic outlook for certain macro variables, seasonally expected lower delinquencies in RICs and auto loans, sale of certain RICs and auto loans and lower exposure in Personal unsecured loans. The ACL for the consumer segment decreased by $163.6 million, and the ACL for the commercial segment decreased $29.8 million, for the period ended March 31, 2024 compared to December 31, 2023. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Non-accrual loans by Class of Financing Receivable The amortized cost basis of financing receivables that are non-accrual and other non-performing assets disaggregated by class of financing receivables (as well as the amount of non-accrual loans for which no related allowance is recorded) are as follows at the dates indicated: Non-accrual loans and other non-performing assets as of: (1) Non-accrual loans with no related allowance (in thousands) March 31, 2024 December 31, 2023 March 31, 2024 December 31, 2023 Non-accrual loans: Commercial: CRE $ 257,807 $ 267,537 $ 131,601 $ 64,383 C&I 159,037 143,504 847 2,230 Multifamily 102,024 97,228 17,684 17,801 Other commercial 7,320 5,621 — — Total commercial loans $ 526,188 $ 513,890 $ 150,132 $ 84,414 Consumer: Residential mortgages 51,648 52,718 5,720 5,898 Home equity loans and lines of credit 79,499 86,332 14,111 15,241 RICs and auto loans 1,829,983 2,194,509 139,077 153,850 Personal unsecured loans 20,302 21,267 1,844 1,776 Other consumer 13,598 15,733 49 152 Total consumer loans $ 1,995,030 $ 2,370,559 $ 160,801 $ 176,917 Total non-accrual loans $ 2,521,218 $ 2,884,449 $ 310,933 $ 261,331 OREO 19,422 24,246 — — Repossessed vehicles 267,545 265,368 — — Foreclosed and other repossessed assets 2,030 1,666 — — Total OREO and other repossessed assets $ 288,997 $ 291,280 $ — $ — Total non-performing assets $ 2,810,215 $ 3,175,729 $ 310,933 $ 261,331 (1) Interest income recognized on nonaccrual loans was $61.0 million and $49.1 million for the three months ended March 31, 2024 and March 31, 2023, respectively. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Age Analysis of Past Due Loans The Company generally considers an account delinquent when an obligor fails to pay substantially all (defined as 90%) of the scheduled payment by the due date. When an account is deferred, the loan is returned to accrual status during the deferral period and accrued interest related to the loan is evaluated for collectability. The amortized cost of past due loans and accruing loans 90 days or greater past due disaggregated by class of financing receivables is summarized as follows at the dates indicated: As of: March 31, 2024 (in thousands) 30-89 90 Total Current Total Amortized Cost Commercial: CRE (2) $ 51,411 $ 136,449 $ 187,860 $ 9,281,429 $ 9,469,289 $ — C&I (1) 53,974 11,687 65,661 10,811,315 10,876,976 — Multifamily (4) 44,139 63,265 107,404 10,134,195 10,241,599 — Other commercial 28,392 3,295 31,687 7,452,439 7,484,126 — Consumer: Residential mortgages (3) 89,074 46,739 135,813 4,730,446 4,866,259 — Home equity loans and lines of credit 38,869 65,321 104,190 2,230,891 2,335,081 — RICs and auto loans 4,596,175 447,075 5,043,250 38,195,517 43,238,767 — Personal unsecured loans 78,384 41,283 119,667 3,591,824 3,711,491 7,917 Other consumer 1,492 257 1,749 50,802 52,551 — Total $ 4,981,910 $ 815,371 $ 5,797,281 $ 86,478,858 $ 92,276,139 $ 7,917 (1) C&I loans includes $51.7 million of LHFS at March 31, 2024. (2) CRE loans includes $395.7 million LHFS at March 31, 2024. (3) Residential mortgages include $139.7 million of LHFS at March 31, 2024. (4) Multifamily loans include $9.3 million of LHFS at March 31, 2024. As of: December 31, 2023 (in thousands) 30-89 90 Total Current Total Recorded Commercial: CRE (2) $ 98,799 $ 62,645 $ 161,444 $ 8,586,100 $ 8,747,544 $ — C&I (1) 54,367 12,260 66,627 11,246,726 11,313,353 — Multifamily (4) — 62,391 62,391 10,495,778 10,558,169 — Other commercial 48,075 3,260 51,335 7,424,778 7,476,113 — Consumer: Residential mortgages (3) 99,171 47,019 146,190 4,689,491 4,835,681 — Home equity loans and lines of credit 36,297 71,936 108,233 2,340,221 2,448,454 — RICs and auto loans 5,393,627 558,208 5,951,835 37,753,524 43,705,359 — Personal unsecured loans 84,379 44,389 128,768 3,933,932 4,062,700 7,947 Other consumer 2,213 345 2,558 57,396 59,954 — Total $ 5,816,928 $ 862,453 $ 6,679,381 $ 86,527,946 $ 93,207,327 $ 7,947 (1) C&I loans included $131.4 million of LHFS at December 31, 2023. (2) CRE loans includes $0.0 million of LHFS at December 31, 2023. (3) Residential mortgages included $19.5 million of LHFS at December 31, 2023 . (4) Multifamily loans include $9.3 million of LHFS at December 31, 2023. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Commercial Lending Asset Quality Indicators The Company's Risk Department performs a credit analysis and classifies certain loans over an internal threshold based on the commercial lending classifications described below: PASS. Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to acquire and sell any underlying collateral in a timely manner. SPECIAL MENTION. Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special mention assets are not adversely classified. SUBSTANDARD. Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected. DOUBTFUL. Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined. LOSS. Credit is considered uncollectible and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Each commercial loan is evaluated to determine its risk rating at least annually. The indicators represent the rating for loans as of the date presented based on the most recent assessment performed. Amortized cost basis of loans in the commercial portfolio segment by credit quality indicator, class of financing receivable, and year of origination are summarized as follows: March 31, 2024 Commercial Loan Portfolio (2) (dollars in thousands) Amortized Cost by Origination Year Regulatory Rating: 2024 (1) 2023 2022 2021 2020 Prior Total (3) CRE Pass $ 426,558 $ 411,544 $ 2,317,656 $ 1,777,346 $ 1,027,695 $ 1,868,070 $ 7,828,869 Special mention — 7,138 245,356 259,279 99,610 333,010 944,393 Substandard — — 129,599 180,066 63,802 274,071 647,538 Doubtful — — — — — 48,489 48,489 Total CRE $ 426,558 $ 418,682 $ 2,692,611 $ 2,216,691 $ 1,191,107 $ 2,523,640 $ 9,469,289 Current period gross write-offs - CRE $ — $ — $ — $ 1 $ — $ 662 $ 663 C&I Pass $ 106,439 $ 1,060,293 $ 2,630,707 $ 1,763,078 $ 833,338 $ 3,101,853 $ 9,495,708 Special mention 48 8,998 50,709 12,777 — 102,473 175,005 Substandard — 20 58,887 73,349 62,858 283,880 478,994 N/A 73,316 247,843 232,808 109,823 34,316 29,163 727,269 Total C&I $ 179,803 $ 1,317,154 $ 2,973,111 $ 1,959,027 $ 930,512 $ 3,517,369 $ 10,876,976 Current period gross write-offs - C&I $ — $ 2,582 $ 5,464 $ 2,502 $ 896 $ 6,568 $ 18,012 Multifamily Pass $ 40,964 $ 1,130,377 $ 2,899,579 $ 1,278,138 $ 942,397 $ 2,464,286 $ 8,755,741 Special mention — 123,607 131,695 143,150 — 214,976 613,428 Substandard — — 300,955 127,419 70,700 373,356 872,430 Total multifamily $ 40,964 $ 1,253,984 $ 3,332,229 $ 1,548,707 $ 1,013,097 $ 3,052,618 $ 10,241,599 Current period gross write-offs - Multifamily $ — $ — $ — $ — $ — $ 1,102 $ 1,102 Remaining commercial Pass $ 1,373,608 $ 2,185,241 $ 1,474,652 $ 1,008,566 $ 383,680 $ 1,043,265 $ 7,469,012 Special mention — — 325 3,289 — 1,194 4,808 Substandard — 758 2,299 1,648 656 4,945 10,306 Total remaining commercial $ 1,373,608 $ 2,185,999 $ 1,477,276 $ 1,013,503 $ 384,336 $ 1,049,404 $ 7,484,126 Current period gross write-offs - Remaining commercial $ — $ 280 $ 13 $ 21 $ — $ 3,685 $ 3,999 Total commercial loans Pass $ 1,947,569 $ 4,787,455 $ 9,322,594 $ 5,827,128 $ 3,187,110 $ 8,477,474 $ 33,549,330 Special mention 48 139,743 428,085 418,495 99,610 651,653 1,737,634 Substandard — 778 491,740 382,482 198,016 936,252 2,009,268 Doubtful — — — — — 48,489 48,489 N/A 73,316 247,843 232,808 109,823 34,316 29,163 727,269 Total commercial loans $ 2,020,933 $ 5,175,819 $ 10,475,227 $ 6,737,928 $ 3,519,052 $ 10,143,031 $ 38,071,990 Current period gross write-offs - Total commercial $ — $ 2,862 $ 5,477 $ 2,524 $ 896 $ 12,017 $ 23,776 (1) Loans originated during the three months ended March 31, 2024. (2) Includes $456.7 million of LHFS at March 31, 2024. (3) Includes $19.5 million revolving loans converted to term loans. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) December 31, 2023 Commercial Loan Portfolio (2) (dollars in thousands) Amortized Cost by Origination Year Regulatory Rating: 2023 (1) 2022 2021 2020 2019 Prior Total (3) CRE Pass $ 353,350 $ 1,947,060 $ 1,800,140 $ 1,108,882 $ 674,347 $ 1,343,095 $ 7,226,874 Special mention 3,747 178,287 145,212 102,550 245,385 114,666 789,847 Substandard — 112,872 188,061 63,806 85,138 232,168 682,045 Doubtful — — — — 48,778 — 48,778 Total CRE $ 357,097 $ 2,238,219 $ 2,133,413 $ 1,275,238 $ 1,053,648 $ 1,689,929 $ 8,747,544 Current period gross write-offs - CRE $ — $ — $ 37,982 $ — $ 28,626 $ 8,637 $ 75,245 C&I Pass $ 1,073,864 $ 2,930,616 $ 1,941,561 $ 1,002,562 $ 993,395 $ 1,923,607 $ 9,865,605 Special mention 6,256 96,218 4,695 2,668 10,686 139,360 259,883 Substandard 100 14,786 82,563 70,458 50,881 230,798 449,586 N/A 272,220 259,671 126,449 41,229 32,916 5,794 738,279 Total C&I $ 1,352,440 $ 3,301,291 $ 2,155,268 $ 1,116,917 $ 1,087,878 $ 2,299,559 $ 11,313,353 Current period gross write-offs - C&I $ 3,440 $ 20,806 $ 12,749 $ 5,012 $ 11,287 $ 19,224 $ 72,518 Multifamily Pass $ 1,147,959 $ 3,000,968 $ 1,358,513 $ 949,385 $ 1,422,205 $ 1,289,127 $ 9,168,157 Special mention 116,789 107,137 101,850 — 160,535 72,513 558,824 Substandard — 302,057 128,023 61,041 172,983 167,084 831,188 Total multifamily $ 1,264,748 $ 3,410,162 $ 1,588,386 $ 1,010,426 $ 1,755,723 $ 1,528,724 $ 10,558,169 Current period gross write-offs - Multifamily $ — $ — $ — $ — $ 1,267 $ 2,684 $ 3,951 Remaining commercial Pass $ 3,154,497 $ 1,598,202 $ 1,157,726 $ 491,229 $ 248,309 $ 811,827 $ 7,461,790 Special mention — 355 3,624 — — 1,410 5,389 Substandard 283 2,262 1,524 765 311 3,789 8,934 Total remaining commercial $ 3,154,780 $ 1,600,819 $ 1,162,874 $ 491,994 $ 248,620 $ 817,026 $ 7,476,113 Current period gross write-offs - Remaining commercial $ 205 $ — $ 27 $ — $ — $ 6,211 $ 6,443 Total commercial loans Pass $ 5,729,670 $ 9,476,846 $ 6,257,940 $ 3,552,058 $ 3,338,256 $ 5,367,656 $ 33,722,426 Special mention 126,792 381,997 255,381 105,218 416,606 327,949 1,613,943 Substandard 383 431,977 400,171 196,070 309,313 633,839 1,971,753 Doubtful — — — — 48,778 — 48,778 N/A 272,220 259,671 126,449 41,229 32,916 5,794 738,279 Total commercial loans $ 6,129,065 $ 10,550,491 $ 7,039,941 $ 3,894,575 $ 4,145,869 $ 6,335,238 $ 38,095,179 Current period gross write-offs - Total commercial $ 3,645 $ 20,806 $ 50,758 $ 5,012 $ 41,180 $ 36,756 $ 158,157 (1) Loans originated during the year ended December 31, 2023. (2) Includes $140.7 million of LHFS at December 31, 2023. (3) Includes $126.6 million revolving loans converted to term loans. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-Credit Score Consumer financing receivables for which either an internal or external credit score is a core component of the allowance model are summarized by credit score determined at origination as follows: RICs and Auto Loans As of March 31, 2024 RICs and auto loans (dollars in thousands) Amortized Cost by Origination Year (3) Credit Score Range 2024 (1) 2023 2022 2021 2020 Prior Total Percent No FICO (2) $ 351,986 $ 951,574 $ 663,701 $ 386,928 $ 164,092 $ 140,861 $ 2,659,142 6.1 % <600 1,717,899 5,123,759 3,787,821 2,460,390 945,612 994,526 15,030,007 34.8 % 600-639 1,012,644 3,010,813 2,226,481 1,166,610 379,354 351,803 8,147,705 18.8 % 640-679 658,565 1,884,000 1,407,548 635,691 202,476 186,407 4,974,687 11.5 % 680-719 463,654 1,396,779 981,350 545,012 234,360 158,661 3,779,816 8.7 % 720-759 294,537 901,701 748,759 517,135 224,668 115,983 2,802,783 6.6 % >=760 546,536 1,395,386 1,664,572 1,442,340 569,317 226,476 5,844,627 13.5 % Total $ 5,045,821 $ 14,664,012 $ 11,480,232 $ 7,154,106 $ 2,719,879 $ 2,174,717 $ 43,238,767 100.0 % Current period gross write-offs - RICs and auto loans $ 1,094 $ 423,021 $ 379,004 $ 195,396 $ 59,777 $ 73,251 $ 1,131,543 (1) Loans originated during the three months ended March 31, 2024. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. (3) Excludes LHFS. As of December 31, 2023 RICs and auto loans (dollars in thousands) Amortized Cost by Origination Year (3) Credit Score Range 2023 (1) 2022 2021 2020 2019 Prior Total Percent No FICO (2) $ 1,075,125 $ 763,677 $ 445,542 $ 193,922 $ 120,752 $ 61,909 $ 2,660,927 6.1 % <600 5,578,707 4,219,184 2,791,141 1,093,652 778,438 458,350 14,919,472 34.1 % 600-639 3,324,732 2,483,763 1,324,435 439,996 303,441 138,715 8,015,082 18.3 % 640-679 2,535,908 1,567,064 718,649 234,883 169,431 69,668 5,295,603 12.1 % 680-719 1,754,195 1,092,896 612,871 268,978 159,209 39,934 3,928,083 9.0 % 720-759 1,052,128 830,476 583,392 256,724 122,537 24,692 2,869,949 6.6 % >=760 1,574,026 1,847,059 1,644,605 654,214 267,443 28,896 6,016,243 13.8 % Total $ 16,894,821 $ 12,804,119 $ 8,120,635 $ 3,142,369 $ 1,921,251 $ 822,164 $ 43,705,359 100.0 % Current period gross write-offs - RICs and auto loans $ 479,992 $ 1,943,905 $ 1,052,016 $ 366,896 $ 245,621 $ 194,308 $ 4,282,738 (1) Loans originated during the year ended December 31, 2023. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. (3) Excludes LHFS. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Personal unsecured loans As of March 31, 2024 Personal Unsecured loans (dollars in thousands) Amortized Cost by Origination Year Credit Score Range 2024 (1) 2023 2022 2021 2020 Prior Total Percent No FICO (2) $ 7,351 $ — $ — $ — $ — $ 48 $ 7,399 0.2 % <600 3 53 41 105 21 2,882 3,105 0.1 % 600-639 72 6,739 9,648 1,038 352 5,640 23,489 0.6 % 640-679 8,481 156,270 194,299 24,571 2,961 32,020 418,602 11.3 % 680-719 50,350 548,420 541,476 95,491 7,564 69,186 1,312,487 35.4 % 720-759 60,304 459,873 426,872 105,254 7,367 69,117 1,128,787 30.4 % >=760 59,595 314,592 277,828 85,337 8,427 71,843 817,622 22.0 % Total $ 186,156 $ 1,485,947 $ 1,450,164 $ 311,796 $ 26,692 $ 250,736 $ 3,711,491 100.0 % Current period gross write-offs - Personal unsecured loans $ — $ 34,328 $ 56,646 $ 16,118 $ 667 $ 2,064 $ 109,823 (1) Loans originated during the three months ended March 31, 2024. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. As of December 31, 2023 Personal Unsecured loans (dollars in thousands) Amortized Cost by Origination Year Credit Score Range 2023 (1) 2022 2021 2020 2019 Prior Total Percent No FICO (2) $ 8,080 $ — $ — $ — $ — $ 49 $ 8,129 0.2 % <600 40 62 57 35 32 2,883 3,109 0.1 % 600-639 7,634 11,300 1,205 418 390 5,752 26,699 0.7 % 640-679 175,427 228,631 30,445 3,442 2,479 31,341 471,765 11.6 % 680-719 610,259 599,431 154,687 10,264 5,721 69,897 1,450,259 35.6 % 720-759 511,424 444,493 181,398 15,625 5,847 70,518 1,229,305 30.3 % >=760 350,721 274,043 148,550 20,357 6,020 73,743 873,434 21.5 % Total $ 1,663,585 $ 1,557,960 $ 516,342 $ 50,141 $ 20,489 $ 254,183 $ 4,062,700 100.0 % Current period gross write-offs - Personal unsecured loans $ 30,001 $ 179,550 $ 75,237 $ 4,837 $ 2,205 $ 5,621 $ 297,451 (1) Loans originated during the year ended December 31, 2023. (2) Consists primarily of loans for which credit scores are not available or are not considered in the ALLL model. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) Consumer Lending Asset Quality Indicators-FICO and LTV Ratio For both residential and home equity loans, loss severity assumptions are incorporated in the loan and lease loss reserve models to estimate loan balances that will ultimately charge off. These assumptions are based on recent loss experience within various current LTV bands within these portfolios. LTVs are refreshed quarterly by applying Federal Housing Finance Agency Home price index changes at a state-by-state level to the last known appraised value of the property to estimate the current LTV. The Company's CECL loss calculation incorporates the refreshed LTV information to update the distribution of defaulted loans by LTV as well as the associated LGD for each LTV band. Reappraisals on a recurring basis at the individual property level are not considered cost-effective or necessary; however, reappraisals are performed on certain higher risk accounts to support line management activities, default servicing decisions, or when other situations arise for which, the Company believes the additional expense is warranted. FICO scores are refreshed quarterly, where possible. The indicators disclosed represent the credit scores for loans as of the date presented based on the most recent assessment performed. Residential mortgage and home equity financing receivables by LTV and FICO range are summarized as follows: As of March 31, 2024 Amortized Cost by Origination Year (4) (dollars in thousands) Residential mortgages 2024 (1) 2023 (1) 2022 2021 2020 Prior Grand Total Revolving Loans LTV ratios (3) No LTV available (2) $ — $ — $ — $ — $ — $ 2,747 $ 2,747 $ — <= 70% — — 189,887 1,019,015 867,980 2,504,019 4,580,901 — 70.01% - 110% — — 81,541 55,319 — 5,681 142,541 — Greater than 110% — — — — — 372 372 — Total residential mortgages $ — $ — $ 271,428 $ 1,074,334 $ 867,980 $ 2,512,819 $ 4,726,561 $ — FICO scores No FICO score available $ — $ — $ — $ — $ — $ 3,507 $ 3,507 $ — <600 — — 12,524 20,550 15,271 145,170 193,515 — 600-679 — — 21,964 47,937 31,063 220,680 321,644 — 680-759 — — 70,445 220,738 192,388 661,083 1,144,654 — >=760 — — 166,495 785,109 629,258 1,482,379 3,063,241 — Total residential mortgages $ — $ — $ 271,428 $ 1,074,334 $ 867,980 $ 2,512,819 $ 4,726,561 $ — Current period gross write-offs - Residential mortgages $ — $ — $ — $ — $ — $ 12 $ 12 Home equity LTV ratios No LTV available (2) $ — $ — $ 1,714 $ 4,591 $ 4,418 $ 56,733 $ 67,456 $ 43,745 <= 70% — — 42,007 160,111 170,856 1,875,850 2,248,824 2,174,539 70.01% - 110% — — 3,883 1,409 — 11,602 16,894 14,133 Greater than 110% — — 621 154 — 1,132 1,907 1,907 Total home equity $ — $ — $ 48,225 $ 166,265 $ 175,274 $ 1,945,317 $ 2,335,081 $ 2,234,324 FICO scores No FICO score available $ — $ — $ 724 $ 2,495 $ 2,631 $ 54,444 $ 60,294 $ 36,587 <600 — — 697 2,913 5,403 135,875 144,888 126,879 600-679 — — 1,915 9,421 9,460 227,775 248,571 231,058 680-759 — — 17,432 52,431 58,706 622,422 750,991 733,658 >=760 — — 27,457 99,005 99,074 904,801 1,130,337 1,106,142 Total home equity $ — $ — $ 48,225 $ 166,265 $ 175,274 $ 1,945,317 $ 2,335,081 $ 2,234,324 Current period gross write-offs - home equity $ — $ — $ — $ — $ — $ 2,507 $ 2,507 (1) Loans originated during the three months ended March 31, 2024. The Company ceased origination of new residential mortgage and home equity loans in 2022. (2) Balances in the "No LTV available" or "No FICO score available" ranges primarily represent loans serviced by others, in run-off portfolios or for which a current LTV or FICO score is unavailable. (3) The ALLL model considers LTV for financing receivables in first lien position and CLTV for financing receivables in second lien position for the Company. (4) Excludes LHFS. NOTE 3. LOANS AND ALLOWANCE FOR CREDIT LOSSES (continued) As of December 31, 2023 Amortized Cost by Origination Year (4) (dollars in thousands) Residential mortgages 2023 (1) 2022 2021 2020 2019 Prior Grand Total Revolving Loans LTV ratios (3) No LTV available (2) $ — $ — $ — $ — $ — $ 2,156 $ 2,156 $ — <= 70% — 190,214 1,024,024 880,476 590,828 1,977,309 4,662,851 — 70.01% - 110% — 83,925 61,624 — — 5,287 150,836 — Greater than 110% — — — — — 375 375 — Total residential mortgages $ — $ 274,139 $ 1,085,648 $ 880,476 $ 590,828 $ 1,985,127 $ 4,816,218 $ — FICO scores No FICO score available $ — $ — $ — $ — $ — $ 2,926 $ 2,926 $ — <600 — 9,909 15,601 13,053 30,094 109,302 177,959 — 600-679 — 20,516 43,327 32,157 51,103 189,585 336,688 — 680-759 — 83,098 256,737 202,173 160,961 517,085 1,220,054 — >=760 — 160,616 769,983 633,093 348,670 1,166,229 3,078,591 — Total residential mortgages $ — $ 274,139 $ 1,085,648 $ 880,476 $ 590,828 $ 1,985,127 $ 4,816,218 $ — Current period gross write-offs - Residential mortgages $ — $ 33 $ 22 $ — $ 16 $ 182 $ 253 Home equity LTV ratios No LTV available (2) $ — $ 1,577 $ 3,904 $ 3,848 $ 3,747 $ 53,593 $ 66,669 $ 42,375 <= 70% — 43,661 168,205 179,258 230,879 1,737,887 2,359,890 2,285,157 70.01% - 110% — 3,742 1,968 — 23 13,630 19,363 16,576 Greater than 110% — 607 156 — — 1,769 2,532 2,532 Total home equity $ — $ 49,587 $ 174,233 $ 183,106 $ 234,649 $ 1,806,879 $ 2,448,454 $ 2,346,640 FICO scores No FICO score available $ — $ 703 $ 2,471 $ 2,597 $ 3,328 $ 52,044 $ 61,143 $ 36,854 <600 — 430 2,774 3,942 6,652 126,607 140,405 123,232 600-679 — 3, |