Segment Information | Segment Information We are organized into the following three operating segments, each of which is a reportable segment, to align with internal management of our worldwide business operations based on product offerings. • Applications. This segment includes pre-configured decision management applications designed for a specific type of business problem or process — such as marketing, account origination, customer management, fraud, collections and insurance claims management — as well as associated professional services. These applications are available to our customers as on-premises software, and many are available as hosted, software-as-a-service applications through the FICO ® Analytic Cloud and/or Amazon Web Services, Inc. (“AWS”), our primary cloud infrastructure provider. • Scores. This segment includes our business-to-business scoring solutions, our myFICO ® solutions for consumers and associated professional services. Our scoring solutions give our clients access to analytics that can be easily integrated into their transaction streams and decision-making processes. Our scoring solutions are distributed through major credit reporting agencies, as well as services through which we provide our scores to clients directly. • Decision Management Software. This segment is composed of analytic and decision management software tools that clients can use to create their own custom decision management applications, our new FICO ® Decision Management Suite, as well as associated professional services. These tools are available to our customers as on-premises software or through the FICO ® Analytic Cloud and/or AWS. Our Chief Executive Officer evaluates segment financial performance based on segment revenues and segment operating income. Segment operating expenses consist of direct and indirect costs principally related to personnel, facilities, consulting, travel and depreciation. Indirect costs are allocated to the segments generally based on relative segment revenues, fixed rates established by management based upon estimated expense contribution levels and other assumptions that management considers reasonable. We do not allocate broad-based incentive expense, share-based compensation expense, restructuring and acquisition-related expense, amortization expense, various corporate charges and certain other income and expense measures to our segments. These income and expense items are not allocated because they are not considered in evaluating the segment’s operating performance. Our Chief Executive Officer does not evaluate the financial performance of each segment based on its respective assets or capital expenditures; rather, depreciation amounts are allocated to the segments from their internal cost centers as described above. The following tables summarize segment information for fiscal 2018, 2017 and 2016 : Year Ended September 30, 2018 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 381,109 $ 337,530 $ 47,420 $ — $ 766,059 Professional services 142,908 1,751 32,145 — 176,804 License 61,554 3,367 24,691 — 89,612 Total segment revenues 585,571 342,648 104,256 — 1,032,475 Segment operating expense (420,995 ) (63,477 ) (134,903 ) (125,255 ) (744,630 ) Segment operating income (loss) $ 164,576 $ 279,171 $ (30,647 ) $ (125,255 ) $ 287,845 Unallocated share-based compensation expense (74,814 ) Unallocated amortization expense (6,594 ) Operating income 206,437 Unallocated interest expense, net (31,311 ) Unallocated other income, net 12,884 Income before income taxes $ 188,010 Depreciation expense $ 15,651 $ 555 $ 5,471 $ 956 $ 22,633 Year Ended September 30, 2017 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 348,861 $ 259,780 $ 44,019 $ — $ 652,660 Professional services 141,857 2,849 34,863 — 179,569 License 62,449 3,725 33,766 — 99,940 Total segment revenues 553,167 266,354 112,648 — 932,169 Segment operating expense (393,667 ) (54,436 ) (123,466 ) (104,998 ) (676,567 ) Segment operating income (loss) $ 159,500 $ 211,918 $ (10,818 ) $ (104,998 ) 255,602 Unallocated share-based compensation expense (61,222 ) Unallocated amortization expense (12,709 ) Unallocated restructuring and acquisition-related expenses (4,471 ) Operating income 177,200 Unallocated interest expense, net (25,790 ) Unallocated other expense, net (86 ) Income before income taxes $ 151,324 Depreciation expense $ 15,857 $ 991 $ 4,783 $ 1,349 $ 22,980 Year Ended September 30, 2016 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 328,472 $ 233,655 $ 43,792 $ — $ 605,919 Professional services 138,775 4,185 26,778 — 169,738 License 65,395 3,219 37,085 — 105,699 Total segment revenues 532,642 241,059 107,655 — 881,356 Segment operating expense (364,371 ) (55,975 ) (111,315 ) (110,612 ) (642,273 ) Segment operating income (loss) $ 168,271 $ 185,084 $ (3,660 ) $ (110,612 ) 239,083 Unallocated share-based compensation expense (55,509 ) Unallocated amortization expense (13,982 ) Operating income 169,592 Unallocated interest expense, net (26,633 ) Unallocated other income, net 1,610 Income before income taxes $ 144,569 Depreciation expense $ 11,852 $ 814 $ 3,657 $ 1,328 $ 17,651 Our revenues and percentage of revenues by reportable market segments were as follows for fiscal 2018, 2017 and 2016 , the majority of which were derived from the sale of products and services within the banking (including consumer credit) industry: Year Ended September 30, 2018 2017 2016 (Dollars in thousands) Applications $ 585,571 57 % $ 553,167 59 % $ 532,642 61 % Scores 342,648 33 % 266,354 29 % 241,059 27 % Decision Management Software 104,256 10 % 112,648 12 % 107,655 12 % Total $ 1,032,475 100 % $ 932,169 100 % $ 881,356 100 % Within our Applications segment our fraud solutions accounted for 17% , 19% and 20% of total revenues in each of fiscal 2018, 2017 and 2016 , respectively, our customer communication services accounted for 10% , 10% and 9% of total revenues in each of these periods, respectively; and our customer management solutions accounted for 8% , 8% and 9% of total revenues in each of these periods, respectively. Our revenues and percentage of revenues on a geographical basis are summarized below for fiscal 2018, 2017 and 2016 : Year Ended September 30, 2018 2017 2016 (Dollars in thousands) United States $ 679,425 66 % $ 598,765 64 % $ 567,443 64 % United Kingdom 77,053 7 % 71,989 8 % 86,485 10 % Other countries 275,997 27 % 261,415 28 % 227,428 26 % Total $ 1,032,475 100 % $ 932,169 100 % $ 881,356 100 % Revenue generated from a single customer or a group of customers which represented 10% or greater of total revenue are summarized below for fiscal 2018, 2017 and 2016 : Year Ended September 30, 2018 2017 2016 (Dollars in thousands) Experian $ 109,638 11 % $ 80,347 9 % $ 65,753 8 % TransUnion and Equifax 143,922 14 % 104,475 11 % 97,427 11 % Other customers 778,915 75 % 747,347 80 % 718,176 81 % Total $ 1,032,475 100 % $ 932,169 100 % $ 881,356 100 % At September 30, 2018 and 2017 , no individual customer accounted for 10% or more of total consolidated receivables. Our property and equipment, net, on a geographical basis are summarized below at September 30, 2018 and 2017 : September 30, 2018 2017 (Dollars in thousands) United States $ 39,593 81 % $ 30,773 76 % United Kingdom 4,296 9 % 4,893 12 % Other countries 4,948 10 % 5,037 12 % Total $ 48,837 100 % $ 40,703 100 % |