Segment Information | Segment Information We are organized into the following three operating segments, each of which is a reportable segment, to align with internal management of our worldwide business operations based on product offerings. • Applications. This segment includes pre-configured decision management applications designed for a specific type of business problem or process — such as marketing, account origination, customer management, fraud, collections and insurance claims management — as well as associated professional services. These applications are available to our customers as on-premises software, and many are available as hosted, SaaS applications through the FICO ® Analytic Cloud or third-party public clouds, such as those provided by AWS. • Scores. This segment includes our business-to-business scoring solutions, our myFICO ® solutions for consumers and associated professional services. Our scoring solutions give our clients access to analytics that can be easily integrated into their transaction streams and decision-making processes. Our scoring solutions are distributed through major credit reporting agencies, as well as services through which we provide our scores to clients directly. • Decision Management Software. This segment is composed of analytic and decision management software tools that clients can use to create their own custom decision management applications, our FICO ® Decision Management Suite, as well as associated professional services. These tools are available to our customers as on-premises software or through the FICO ® Analytic Cloud or third-party public clouds, such as those provided by AWS. Our Chief Executive Officer evaluates segment financial performance based on segment revenues and segment operating income. Segment operating expenses consist of direct and indirect costs principally related to personnel, facilities, consulting, travel and depreciation. Indirect costs are allocated to the segments generally based on relative segment revenues, fixed rates established by management based upon estimated expense contribution levels and other assumptions that management considers reasonable. We do not allocate broad-based incentive expense, share-based compensation expense, restructuring and acquisition-related expense, amortization expense, various corporate charges and certain other income and expense measures to our segments. These income and expense items are not allocated because they are not considered in evaluating the segment’s operating performance. Our Chief Executive Officer does not evaluate the financial performance of each segment based on its respective assets or capital expenditures; rather, depreciation amounts are allocated to the segments from their internal cost centers as described above. The following tables summarize segment information for fiscal 2019, 2018 and 2017 : Year Ended September 30, 2019 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 395,398 $ 415,288 $ 50,262 $ — $ 860,948 Professional services 137,258 2,157 44,680 — 184,095 License 72,378 3,732 38,930 — 115,040 Total segment revenues 605,034 421,177 133,872 — 1,160,083 Segment operating expense (443,872 ) (59,821 ) (168,988 ) (144,755 ) (817,436 ) Segment operating income (loss) $ 161,162 $ 361,356 $ (35,116 ) $ (144,755 ) $ 342,647 Unallocated share-based compensation expense (82,973 ) Unallocated amortization expense (6,126 ) Operating income 253,548 Unallocated interest expense, net (39,752 ) Unallocated other income, net 2,276 Income before income taxes $ 216,072 Depreciation expense $ 18,766 $ 498 $ 4,036 $ 904 $ 24,204 Year Ended September 30, 2018 (As Adjusted) Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 372,283 $ 331,662 $ 46,658 $ — $ 750,603 Professional services 142,736 1,900 32,274 — 176,910 License 49,356 2,308 20,969 — 72,633 Total segment revenues 564,375 335,870 99,901 — 1,000,146 Segment operating expense (420,411 ) (63,452 ) (134,261 ) (125,255 ) (743,379 ) Segment operating income (loss) $ 143,964 $ 272,418 $ (34,360 ) $ (125,255 ) 256,767 Unallocated share-based compensation expense (74,814 ) Unallocated amortization expense (6,594 ) Operating income 175,359 Unallocated interest expense, net (31,311 ) Unallocated other income, net 12,884 Income before income taxes $ 156,932 Depreciation expense $ 15,651 $ 555 $ 5,471 $ 956 $ 22,633 Year Ended September 30, 2017 (As Adjusted) Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 335,560 $ 254,424 $ 43,943 $ — $ 633,927 Professional services 140,990 2,869 34,045 — 177,904 License 84,084 2,244 36,824 — 123,152 Total segment revenues 560,634 259,537 114,812 — 934,983 Segment operating expense (392,307 ) (54,369 ) (122,839 ) (104,907 ) (674,422 ) Segment operating income (loss) $ 168,327 $ 205,168 $ (8,027 ) $ (104,907 ) 260,561 Unallocated share-based compensation expense (61,222 ) Unallocated amortization expense (12,709 ) Unallocated restructuring and acquisition-related expenses (4,471 ) Operating income 182,159 Unallocated interest expense, net (25,790 ) Unallocated other expense, net (86 ) Income before income taxes $ 156,283 Depreciation expense $ 15,857 $ 991 $ 4,783 $ 1,349 $ 22,980 Information about disaggregated revenue by product deployment methods was as follows: Year Ended September 30, 2019 Reportable Segments On-Premises SaaS Scores Total Percentage (Dollars in thousands) Applications $ 360,105 $ 244,929 $ — $ 605,034 52 % Scores — — 421,177 421,177 36 % Decision Management Software 108,447 25,425 — 133,872 12 % Total $ 468,552 $ 270,354 $ 421,177 $ 1,160,083 100 % Year Ended September 30, 2018 (As Adjusted) Reportable Segments On-Premises SaaS Scores Total Percentage (Dollars in thousands) Applications $ 337,162 $ 227,213 $ — $ 564,375 56 % Scores — — 335,870 335,870 34 % Decision Management Software 86,172 13,729 — 99,901 10 % Total $ 423,334 $ 240,942 $ 335,870 $ 1,000,146 100 % Year Ended September 30, 2017 (As Adjusted) Reportable Segments On-Premises SaaS Scores Total Percentage (Dollars in thousands) Applications $ 367,944 $ 192,690 $ — $ 560,634 60 % Scores — — 259,537 259,537 28 % Decision Management Software 104,995 9,817 — 114,812 12 % Total $ 472,939 $ 202,507 $ 259,537 $ 934,983 100 % We derive a significant portion of revenues internationally, and 34% , 35% , and 37% of total consolidated revenues were derived from clients outside the U.S. during fiscal 2019, 2018 and 2017 , respectively. Information about disaggregated revenue by primary geographical markets was as follows: Year Ended September 30, 2019 Reportable Segments North America Latin America Europe, Middle East and Africa Asia Pacific Total (In thousands) Applications $ 338,990 $ 42,656 $ 155,539 $ 67,849 $ 605,034 Scores 404,778 4,591 6,359 5,449 421,177 Decision Management Software 63,397 18,040 33,288 19,147 133,872 Total $ 807,165 $ 65,287 $ 195,186 $ 92,445 $ 1,160,083 Year Ended September 30, 2018 (As Adjusted) Reportable Segments North America Latin America Europe, Middle East and Africa Asia Pacific Total (In thousands) Applications $ 318,836 $ 39,136 $ 141,358 $ 65,045 $ 564,375 Scores 328,990 1,366 3,989 1,525 335,870 Decision Management Software 53,184 5,035 24,245 17,437 99,901 Total $ 701,010 $ 45,537 $ 169,592 $ 84,007 $ 1,000,146 Year Ended September 30, 2017 (As Adjusted) Reportable Segments North America Latin America Europe, Middle East and Africa Asia Pacific Total (In thousands) Applications $ 327,226 $ 34,678 $ 139,765 $ 58,965 $ 560,634 Scores 250,260 1,573 3,831 3,873 259,537 Decision Management Software 62,758 7,112 30,222 14,720 114,812 Total $ 640,244 $ 43,363 $ 173,818 $ 77,558 $ 934,983 Within our Applications segment our fraud solutions accounted for 18% , 17% and 19% of total revenues in each of fiscal 2019, 2018 and 2017 , respectively, our customer communication services accounted for 9% , 10% and 10% of total revenues in each of these periods, respectively; and our customer management solutions accounted for 6% , 8% and 8% of total revenues in each of these periods, respectively. Revenue generated from a single customer or a group of customers which represented 10% or greater of total revenue are summarized below for fiscal 2019, 2018 and 2017 : Year Ended September 30, 2019 2018 2017 As Adjusted As Adjusted (Dollars in thousands) Experian $ 148,037 13 % $ 109,097 11 % $ 80,096 9 % TransUnion and Equifax 183,523 16 % 142,179 14 % 99,735 11 % Other customers 828,523 71 % 748,870 75 % 755,152 80 % Total $ 1,160,083 100 % $ 1,000,146 100 % $ 934,983 100 % At September 30, 2019 and 2018 , no individual customer accounted for 10% or more of total consolidated receivables. Our property and equipment, net, on a geographical basis are summarized below at September 30, 2019 and 2018 : September 30, 2019 2018 (Dollars in thousands) United States $ 38,058 72 % $ 39,593 81 % United Kingdom 7,801 15 % 4,296 9 % Other countries 7,168 13 % 4,948 10 % Total $ 53,027 100 % $ 48,837 100 % |