Segment Information | Segment Information We are organized into the following three operating segments, each of which is a reportable segment, to align with internal management of our worldwide business operations based on product offerings. • Applications. This segment includes pre-configured decision management applications designed for a specific type of business problem or process — such as marketing, account origination, customer management, fraud, financial crimes compliance, collections and insurance claims management — as well as associated professional services. These applications are available to our customers as on-premises software, and many are available as hosted, SaaS applications through the FICO ® Analytic Cloud or AWS. • Scores . This segment includes our business-to-business scoring solutions and services, our business-to-consumer scoring solutions and services including myFICO ® solutions for consumers, and associated professional services. Our scoring solutions give our clients access to analytics that can be easily integrated into their transaction streams and decision-making processes. Our scoring solutions are distributed through major credit reporting agencies worldwide, as well as services through which we provide our scores to clients directly. • Decision Management Software. This segment is composed of analytic and decision management software tools that clients can use to create their own custom decision management applications, our FICO ® Decision Management Suite, as well as associated professional services. Decision management software is currently delivered as part of the FICO ® Decision Management Platform and is increasingly being adopted to connect decisioning solutions or previously disconnected use cases. These tools are available to our customers as on-premises software, through the FICO ® Analytic Cloud or AWS. Our Chief Executive Officer evaluates segment financial performance based on segment revenues and segment operating income. Segment operating expenses consist of direct and indirect costs principally related to personnel, facilities, consulting, travel and depreciation. Indirect costs are allocated to the segments generally based on relative segment revenues, fixed rates established by management based upon estimated expense contribution levels and other assumptions that management considers reasonable. We do not allocate broad-based incentive expense, share-based compensation expense, restructuring and acquisition-related expense, amortization expense, various corporate charges and certain other income and expense measures to our segments. These income and expense items are not allocated because they are not considered in evaluating the segment’s operating performance. Our Chief Executive Officer does not evaluate the financial performance of each segment based on its respective assets or capital expenditures; rather, depreciation amounts are allocated to the segments from their internal cost centers as described above. The following tables summarize segment information for fiscal 2020, 2019 and 2018 : Year Ended September 30, 2020 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 393,994 $ 517,024 $ 62,915 $ — $ 973,933 Professional services 136,677 1,600 44,763 — 183,040 License 71,375 9,923 56,291 — 137,589 Total segment revenues 602,046 528,547 163,969 — 1,294,562 Segment operating expense (448,505 ) (74,237 ) (187,444 ) (144,704 ) (854,890 ) Segment operating income (loss) $ 153,541 $ 454,310 $ (23,475 ) $ (144,704 ) $ 439,672 Unallocated share-based compensation expense (93,681 ) Unallocated amortization expense (4,993 ) Unallocated restructuring and impairment charges (45,029 ) Operating income 295,969 Unallocated interest expense, net (42,177 ) Unallocated other income, net 3,208 Income before income taxes $ 257,000 Depreciation expense $ 18,021 $ 617 $ 4,397 $ 418 $ 23,453 Year Ended September 30, 2019 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 395,398 $ 415,288 $ 50,262 $ — $ 860,948 Professional services 137,258 2,157 44,680 — 184,095 License 72,378 3,732 38,930 — 115,040 Total segment revenues 605,034 421,177 133,872 — 1,160,083 Segment operating expense (443,872 ) (59,821 ) (168,988 ) (144,755 ) (817,436 ) Segment operating income (loss) $ 161,162 $ 361,356 $ (35,116 ) $ (144,755 ) 342,647 Unallocated share-based compensation expense (82,973 ) Unallocated amortization expense (6,126 ) Operating income 253,548 Unallocated interest expense, net (39,752 ) Unallocated other income, net 2,276 Income before income taxes $ 216,072 Depreciation expense $ 18,766 $ 498 $ 4,036 $ 904 $ 24,204 Year Ended September 30, 2018 Applications Scores Decision Management Software Unallocated Corporate Expenses Total (In thousands) Segment revenues: Transactional and maintenance $ 372,283 $ 331,662 $ 46,658 $ — $ 750,603 Professional services 142,736 1,900 32,274 — 176,910 License 49,356 2,308 20,969 — 72,633 Total segment revenues 564,375 335,870 99,901 — 1,000,146 Segment operating expense (420,411 ) (63,452 ) (134,261 ) (125,255 ) (743,379 ) Segment operating income (loss) $ 143,964 $ 272,418 $ (34,360 ) $ (125,255 ) 256,767 Unallocated share-based compensation expense (74,814 ) Unallocated amortization expense (6,594 ) Operating income 175,359 Unallocated interest expense, net (31,311 ) Unallocated other income, net 12,884 Income before income taxes $ 156,932 Depreciation expense $ 15,651 $ 555 $ 5,471 $ 956 $ 22,633 Information about disaggregated revenue by product deployment methods was as follows: Year Ended September 30, 2020 Reportable Segments On-Premises SaaS Scores Total Percentage (Dollars in thousands) Applications $ 340,702 $ 261,344 $ — $ 602,046 46 % Scores — — 528,547 528,547 41 % Decision Management Software 125,269 38,700 — 163,969 13 % Total $ 465,971 $ 300,044 $ 528,547 $ 1,294,562 100 % Year Ended September 30, 2019 Reportable Segments On-Premises SaaS Scores Total Percentage (Dollars in thousands) Applications $ 360,105 $ 244,929 $ — $ 605,034 52 % Scores — — 421,177 421,177 36 % Decision Management Software 108,447 25,425 — 133,872 12 % Total $ 468,552 $ 270,354 $ 421,177 $ 1,160,083 100 % Year Ended September 30, 2018 Reportable Segments On-Premises SaaS Scores Total Percentage (Dollars in thousands) Applications $ 337,162 $ 227,213 $ — $ 564,375 56 % Scores — — 335,870 335,870 34 % Decision Management Software 86,172 13,729 — 99,901 10 % Total $ 423,334 $ 240,942 $ 335,870 $ 1,000,146 100 % We derive a significant portion of revenues internationally, and 32% , 34% , and 35% of total consolidated revenues were derived from clients outside the U.S. during fiscal 2020, 2019 and 2018 , respectively. Information about disaggregated revenue by primary geographical markets was as follows: Year Ended September 30, 2020 Reportable Segments North America Latin America Europe, Middle East and Africa Asia Pacific Total (In thousands) Applications $ 331,290 $ 40,047 $ 157,793 $ 72,916 $ 602,046 Scores 511,333 3,576 6,385 7,253 528,547 Decision Management Software 87,305 18,674 39,406 18,584 163,969 Total $ 929,928 $ 62,297 $ 203,584 $ 98,753 $ 1,294,562 Year Ended September 30, 2019 Reportable Segments North America Latin America Europe, Middle East and Africa Asia Pacific Total (In thousands) Applications $ 338,990 $ 42,656 $ 155,539 $ 67,849 $ 605,034 Scores 404,778 4,591 6,359 5,449 421,177 Decision Management Software 63,397 18,040 33,288 19,147 133,872 Total $ 807,165 $ 65,287 $ 195,186 $ 92,445 $ 1,160,083 Year Ended September 30, 2018 Reportable Segments North America Latin America Europe, Middle East and Africa Asia Pacific Total (In thousands) Applications $ 318,836 $ 39,136 $ 141,358 $ 65,045 $ 564,375 Scores 328,990 1,366 3,989 1,525 335,870 Decision Management Software 53,184 5,035 24,245 17,437 99,901 Total $ 701,010 $ 45,537 $ 169,592 $ 84,007 $ 1,000,146 Within our Applications segment our fraud solutions accounted for 15% , 18% and 17% of total revenues in each of fiscal 2020, 2019 and 2018 , respectively, and our customer communication services accounted for 8% , 9% and 10% of total revenues in each of these periods, respectively. Revenue generated from a single customer or a group of customers which represented 10% or greater of total revenue are summarized below for fiscal 2020, 2019 and 2018 : Year Ended September 30, 2020 2019 2018 (Dollars in thousands) Experian $ 181,036 14 % $ 148,037 13 % $ 109,097 11 % TransUnion and Equifax 239,166 18 % 183,523 16 % 142,179 14 % Other customers 874,360 68 % 828,523 71 % 748,870 75 % Total $ 1,294,562 100 % $ 1,160,083 100 % $ 1,000,146 100 % At September 30, 2020 and 2019 , no individual customer accounted for 10% or more of total consolidated receivables. Our property and equipment, net, on a geographical basis are summarized below at September 30, 2020 and 2019 : September 30, 2020 2019 (Dollars in thousands) United States $ 29,375 63 % $ 38,058 72 % United Kingdom 8,776 19 % 7,801 15 % Other countries 8,268 18 % 7,168 13 % Total $ 46,419 100 % $ 53,027 100 % |